Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Complete customer service car crash of a company. They surely take this prestigious award away from Ryanair?Last few flights - all within last few weeks.A week's golfing holiday with my wife in Greece. Baggage (including golf clubs) turn up at end of day 4. Only had the clothes we were wearing. Compensation only £25 per person per day - when we had to buy or rent practically everything. Complete lack of communication through the retrieval process.Flight from Edinburgh to Gatwick. Three crew failed to turn up so they had to draft in crew at last minute. Everyone on the plane. Everyone back on again an hour later The oh-so-generous £3 refreshment voucher to spend while back in the airport arrives as we re-board!Flight was over 3 hours late in taking off but because the scheduled flight time is 1hr40m and it only takes an hour they measure by time you land so of course you don't qualify for 3hrs+ delay compensationSitting right now on a plane at Gatwick back to Edinburgh. New plane had to be found for some reason then they board us then tell us a tyre needs to be changed so we all need to get off. Then they say oh no you can stay in your seats whilst we fix it. Only an hour and a half late so far. Who knows?Now 3 hours late. They replaced to bust tyre and while doing it noticed a RIVET MISSING FROM THE ENGINE!!! Telling us to get off the plane and no idea when a replacement plane will be available.Very worrying that had the tyre not needed replacing the missing engine part would never have been spotted.Time to switch to Ryanair. | 1 |
Ryanair | Complete disaster costumer services. Hostess treating people like a herd, like children, accusing and constantly bothering about mask.Ryanair customer service must be probably the worse in the world. | 1 |
Lufthansa | Complete disaster.I had 5 flights within last 3 months.4 of 5 were late. One time I had a connection flight. The first was late, the second had gone without me.Customer Service is useless. They provided refined, standard answers behind no empathy or desire to cover Lufthansa faults.Cheap airlines are a way better. | 1 |
Grupo IAG | Complete dog water brain of an airline. Unprofessional ground AND air staff. User interface on airline app is shocking. Completely unprofessional behaviour of staff. Treat customers like cattle on the airplane. Literally had a stewardess push her whole body behind me saying 'please quickly take your seat' when there was clearly other passengers in front of me. Ground staff - on top of being completely incompetent, always have a 'I hate my job and my life so everyone else has to be miserable too' type attitude. Completely disregard customer personal space and complete rudeness in general. DO NOT RECOMMEND | 1 |
EasyJet | Complete failure to resolve the issue. Will submitt an official complaint | 1 |
Ryanair | Complete joke of an airline always delayed no matter where they go and there price hike for luggage is a joke it's safe to say they are the worst airline in the europe | 1 |
Turkish Airlines | Complete joke. Moved our flights 3 times and didn't transfer over luggage allowance. Charged £200 at check in for a bag. | 1 |
EasyJet | Complete money minded staff, no empathy towards the passengers as if they are robots deployed. I have a laptop bag that I carried with me all the times in all the flights including easyjet a few times. However this time I was CHOSEN!! when I arrived at the gates I was scanning my boarding pass, mistakenly I scanned my outward journey boarding pass and that was it!!! I was asked to move aside to allow other passengers to scan their boarding pass. (it would be merely few seconds while I had to find my right boarding pass in my google wallet). I was then asked by a member of staff to put my laptop bag in their size checker. I put my bag in that and it was about 1 inch out of the sizer. I was then stopped from boarding the plane unless I pay a sum of £48. There was another lady who was also stopped and she was asked to pay the money to take her bag as well. I asked that lady if she had any carrier bag and she gave me her tot bag. Easyjet staff was watching all that happening with no mercy/humility in their eyes, I took my laptop bag out of laptop bag and other bits and pieces and shoved it in the tot bag and left the laptop bag with the easyjet staff. I saw two extreme end of people - ONE the easyjet staff who had no humility/mercy towards the other human and SECOND, the lady who gave her tot bag to me so that I can save £48 and paid £48 herself to take her luggage inside. She helped me despite not knowing me. I even offered her to share the cost she paid but she refused. I am sure wherever she is and whatever she does in her life going to be influenced by divine. | 1 |
Jet2.com | Complete pleasure to fly with was our first time and it certainly won't be our last booking 2 for this year | 5 |
Ryanair | Complete rip off, charge you for everything and people bring suitcases on as hand luggage, don't know how they get away with it!!. | 2 |
EasyJet | Complete rubbish want to cancel two passengers can't do it on line so cannot select seats and check in rest of group call centre doesn't exists just a line with the worlds worst playlist. You can see from Trustpilot they don't even bother to defend themselves. Surely a business with such poor customer service can't continue! | 1 |
Pegasus Airlines | Complete scam , I have been waiting for my damaged baggage refund for two months and no reply. No customer service , nothing.They are probably worse than the Ryanair. | 1 |
Turkish Airlines | Complete scam airline. A joke. I bought a ticket from Lisbon to Istanbul and rebooked it. They sent the new ticket but now this ticket, they say, is no good. Cannot check-in or fly. After on month of calls they always say the issue is being sent as urgent to the ticketing department and the new ticket will be in my mail next day. Ticket never arrived. So I really cannot fly. Huge waste of money, had to pay a steep rebooking fee, no ticket, no resolution, incompetent staff, lies and more lies. They gave me a feedback number for customer service, called them too, same answers. No resolution. Spent a fortune in phone calls to no avail. And they even called me once to say that I overpaid for the ticket and that I was owned 200 euros refund. Of course the next day, no refund and still no ticket. Nobody kew anything about this. DO NOT USE THIS BOGUS AIRLINE. They are just the worst ever. Fraudulent | 1 |
Wizz Air | Complete scam of a company..1. We made an online check in for me,my wife and son. They decided to put us separately and we are on the same booking jus so they can make you pay for seat change..2. When i came from Romania i came with 3x 10kg bags to board thinking everything would be fine when leaving cyprus back to romania.. Then jus before boarding plane they stopped me and made me pay for all 3 bags 180euros..They are a scam airlines, i recommend you to never use them and to go ryanair.. Never ever had these issues with them. | 1 |
EasyJet | Complete waste of time | 1 |
EasyJet | Complete waste of time, first they take ages to contact you and then close the chat in 2mins | 1 |
EasyJet | Complete waste of time. Can never help with issues on their system and just suggest customer to blame. | 1 |
EasyJet | Complete waste of time. Didn't even try to help. | 1 |
Ryanair | Completed an electronic refund form following the cancellation of 2 bookings for April. No refund received and offered vouchers earlier today. Clearly they are trying to take advantage of the current environment and are trying to make it as difficult as possible in the hope that you give up on clawing back a refund and settle for a voucher instead. Shameful behaviour and clearly they have no fear of reprisals from the relevant authorities. | 1 |
Ryanair | Completed the 10min survey that was sent from service(at)ryanairemail.com after my flight from Krakow to Manchester. (which was delayed by 2 hours, but who's counting)They promised gift voucher but i've never received even a thank you emailWhen I asked support about it, they said that @ryanairemail.com is a scam domain. So all of the booking confirmations were sent from scan email address? Nice try.When I said that I can clearly see that this domain is registered on Ryanair Ltd in Dublin in 2015 they stopped answering and disconnected.That was probably the worst customer support I've ever chatted with. They didn't even introduced themselves or said 'hello'. And as a person who worked as a customer support representative I can ensure you that this is not the way you should reply to your customers.Regarding the flights - I flew with Ryanair several times and it's always the worst planes. There's no space, everyone are like a peanut in a jar full of peanuts. 'Priority' doesn't make any sense unless you have an extra bag since everyone is boarding at the same time. | 1 |
EasyJet | Completely agreed with Roberto (Their Pledge is WORTHLESS) and we're in exactly the same position. Do not book flights with Easyjet, their policies and assurances mean nothing. I've just spent 1.5 hours on a 'chat' with them and they refuse to provide a refund which, according to their policies, is illegal given the circumstances (need to quarantine upon arrival in Switzerland and less than 4 weeks before departure - we should be entitled for a refund). There's nothing Easy about dealing with Easyjet. I will be seeking legal advice.Update: I've just tweeted the 'Jeremy Vine Show' and asked him to do a piece on this topic. | 1 |
Ryanair | Completely an utterly incompetent fools, who cannot even answer the phone to then only be forwarded to an A.I bot that send me around the world an back before finally getting to speak with a human after an hour an a half, this is the definition of incompetence an still they wouldn't do anything to help me or the plight I have , would not recommend to anyone because this is the worst airline | 1 |
Ryanair | Completely and utterly useless. Have been flying Ryanair for years, but now the customer service, website interface, the app, is at it's absolute worst. How can Ryanair survive with such atrocious service standards? There is no way to call anyone as it disconnects, chat online there is a queue of 400 and when it reached 63 after 45 minutes it cut me off. It's the most horrendous experience just trying to change a flight for over a week now. How can Mr. O' Leary sleep at night with such dire reviews on TrustPilot. | 1 |
Ryanair | Completely appreciate that Ryanair not to blame for air traffic control problems but they knew of these when they chose to send all passengers from MXP to Dub off in buses today. Spent an hour on the bus, now more than that on a plane that was meant to depart over 2.5 hours ago. Ryanair say they're "trying" to reroute us. Why can't passengers be left in the terminal while they work these things out. Also complete lack of any information throughout as usual.No mention of food or water but they are apparently selling food. Air Steward just told a child that they couldn't have what they wanted to eat because they couldn't take payment by revolut visa. A child who got put on a buss from the terminal over 3 hours ago. Horrible.Eventually told half an hour ago we'd be sent back to terminal. Everyone still on plane. No buses here. Email saying will now leave in 90 minutes. There's no chance of that happening and there is no information at all. | 1 |
Lufthansa | Completely awful customer service. Do not book with them - If anything changes with the booking you will have to spend a week or more of your life trying to contact them. | 1 |
Grupo AirFrance-KLM | Completely awful experience with this airline and I will never use them again.Following a delayed flight with them meaning a missed connection, we had to sleep overnight in an airport. We were told by KLM staff in the airport that we would be allowed to claim a refund for flights and food.Fast forward a year KLM have refused to refund a penny, that is when we can actually get through to a customer service advisor, as they dodge calls and HANG UP when you are calmly asking questions they don't want to answer.We are of pocket now, after spending a horrible night on an airport floor and having to pay for food and water ourselves because of their ill management of flights. Completely unacceptable. | 1 |
Turkish Airlines | Completely awful! They were 4 hours late, then they had problem boarding and that took another 45 mins. I missed my original connection IST-BKK. The new connection required 6 hours overly. The worst airline in 30 yrs since I have been flying. Avoid this airline at all costs. | 3 |
EasyJet | Completely disappointed with the way they managed the COVID-19 pandemic. They canceled our scheduled flight, did not refund our flights back, never answered our phone calls for further details about our flights, and possibly for a change of dates. They also charged us extra money for changing the dates we did on our flights. For a flight with a final cost of 276 euros, we were finally asked to pay 479 euros in total along with the change costs they charged us. In the new dates we closed the COVID-19 problem arose again, we tried again to contact the call center, but in vain no one ever answered us. The only information we have is that they will inform us one day before our flight, if it will happen, which makes it impossible to fully manage the rest of our travel bookings because the company does not know until the last minute whether it will take us to the destination us, without of course giving us the option of a refund or a coupon. | 1 |
Iberia | Completely dreadful - do not travel with this airline. The airline its self was so dated the seats were coming apart and would not even recline back. The seat belt warning lights did not work. The staff were so rude and abrupt not interested in offering a service. When we arrived at Bogota airport my luggage had been left in Madrid. Avoid this airline if flying to Columbia fly Avianca. | 1 |
Iberia | Completely dysfunctional WhatsApp chat. Useless and time wasting. Absolutely ridiculous. | 1 |
Norwegian | Completely exceeded my expectation of this Budget Airline on a international flight to USA and back. Great service, clean planes that ran on schedule, we actually arrived half an hour early on the first flight. | 5 |
Iberia | Completely failed to respond to my request for a voucher due to a covid cancellation. Will never fly with the airline again. | 1 |
Turkish Airlines | Completely feeling the previous poster's frustration. This airline is unprofessional and incompetent. Rescheduling flights close to your departure and leaving the customers with long layovers without offering any reason or apology. Just avoid them. | 1 |
Jet2.com | Completely great.Staff throughout were friendly and very helpful; planes there and back were clean; and both flights were right on time. Very smooth, pleasant experience. | 5 |
Ryanair | Completely ignorance and no communications with customer. Never again travel with Ryanair. | 1 |
EasyJet | Completely ignored. | 1 |
EasyJet | Completely ignoring me. I need my cancellation documents so I can claim on my travel insurance. 9 weeks and still nothing. Useless and incompetent. I will boycott you as I am sure tens of thousands of other people will too. You are a disgrace. Sort yourselves out. | 1 |
Ryanair | Completely lack of respect and manners!Everyone careful if you are going to take this "cheap" company as it can cost you a fortune!We were regular costumers and we thought they were doing a nice job until they messed up!Actually their way to win money is lying about how long you have left for a boarding pass and all those people who unfortunatelly get 2 minutes before the time stipulated due to any circumtances. They automatically shut the doors in your face BEFORE the time! Then they don't care left you out.They getting money making you to reebook a fly and it cost per head £100.They don't have costumer service, they just have a "ticket sales" taking advantatge to depserate people who needs to fly.Is nowhere where you can complain anyone is keen on help you out. All staff hesitates you in your face and actually they even laugh about your english (if you are foreign) like we are.Completely frustrating situation, we are good people and we never ever make any troubles for them. But this time they across the line to a really rude way! | 1 |
Turkish Airlines | Completely lost my bag TWICE, both in Munich and in the next destination. Never fly this airline. They fail at the bare minimum of being an airline. | 1 |
EasyJet | Completely non existent customer services during the issues on BH Monday. Flight was cancelled 20 minutes before take off (5.30pm), no members of staff turned up to handle anything, app not working. No phone support, no emails, nothing. Finally got an email claiming extraordinarily circumstances, which is a lie as the fix had been completed and other carriers were flying out. The issue was staffing (likely pilot was over hours) which is understandable BUT the airlines responsibility.Pity, I used to rate easyjet, but this is the second very poor experience in a row. Will never use again | 1 |
Grupo AirFrance-KLM | Completely nonexistent customer service. We experienced a cancelled flight to Amsterdam (with connecting flights to Mexico), we missed thereby our connecting flights and was rebooked on other flights on a journey more than double the time as planned. Long stays in AMS and LAX.All contact to KLM customer support were useless, nobody were able to assist, no voucher for food, and we were advised to send a complaint when we returned home, very disappointing experience.Back home we filed a complaint, requesting simply refund for our documented costs (food/drink), but all we were met with, was an offer for a voucher for our next KLM flight (within 12 months) a voucher we for certain can say we will NOT use, with this approach to customer support we will for sure find other airlines (there are plenty of them)May be KLM works fine when all runs as expected, however exception handling and customer support is completely useless and a disgrace to the company, enough for me and my family to find alternatives in the future.I have told KLM about this; however, they remain silent and apparently does not care. I wonder how long a business can survive this kind of approach to customers. | 1 |
Turkish Airlines | Completely not recommended to travel with Turkish airlines, my suitcase has been completely torn and even my clothes have been cut, and the most illogical thing is that they blame the passenger for any damage to the suitcase. | 1 |
Air Europa | Completely ridiculous!If you don't speak Spanish you are in trouble, at 6.5 ft I don't really fit in their economy seats, sadly someone else booked the flight so there was no choice. The passenger in front of my tried to decline his seat which was impossible because my legs would be crushed. I asked him not to and explained the situation. 20 minutes later he told the cabin crew he wasn't allowed to move his seat, he was Spanish so I guess something got lost in translation. The woman said it was his right, so instantle he pushed he seat backwards with as much force as possible crushing my knee and a nerve. This was extrely painfull, so I pushed back explaining this wasn't possible. Instead of understanding the situation the crazy stewardess started shouting at me that every passenger has the right to move his chair as if somehow this would change the size of my legs.Completely nuts! I had trouble with my knee for weeks and arrogant Air Europa never replied to any emails or attempts on twitter to get at least an answer and an apology. Unprofessional arrogant and pretty nuts to think it is ok to hurt another passenger because you have a rule to hide behind. | 1 |
Ryanair | Completely rude airport staff, disgusting and charged us for carry on luggage when it clearly fits under the seat. Horrible company as per usual. | 1 |
EasyJet | Completely ruined my brand new suitcase and refuse to refund the cost. It has taken them over 2 weeks to tell me that they couldn't care less because of their Kafka-esque complaint system. | 1 |
Wizz Air | Completely ruined my holidays. We were supposed to fly Friday at 9.30pm but they kept delaying by 30min each time so they hold us hostage in the airport (knowing that the aircraft didn't leave Budapest at all) and that Orly closes at 11.30pm. After that they proposed a new flight on Saturday 11pm which departed 2 hours later. They refused to reimburse my hotel tickets, taxi, and even meals. They refused as well to pay due compensation. Simply avoid this airline. By email, they don't respond until months later, and when they do is to disrespect you. | 1 |
EasyJet | Completely stupid person, tell them the numbers don't work and still give us wrong numbers. How stupid are you people,????? | 1 |
Ryanair | Completely unacceptable experience! Our flight was delayed by 7 hours, and the only compensation offered was 30 DKK for water. We're now seeking assistance from AirHelp, as customer service was nonexistent, and professionalism was severely lacking. | 1 |
EasyJet | Completely unreliable and dishonest. Checked in for my flight 2.5 hrs in advance. Was told that because I checked in late I couldn’t be guaranteed a seat on the flight that I’d booked and paid for, but they would try to put me on one of the departing flights for the day. When booking with easyjet just be aware that paying for a ticket in a flight doesn’t guarantee you a seat on that flight. | 1 |
SAS | Completely unreliable. I fly with them on a regular basis (have no choice on these routes) and I would say that at least 60 % of the flights are either canceled or delayed. Trying to avoid as much as possible. | 1 |
EasyJet | Completely unsatisfied with this company, first they cancelled the flight without notice,then they treated my wife very badly at the gate for having too many bags and they charged her 268€ for 14 kg overweight on top of what was already paid when the flight was booked, then they lost a bag and it's been 14 days now and still they did not find it,there is no way to talk with someone at the desk because there is no desk to talk to,this is the worst service ever with 0 stars!!! | 1 |
EasyJet | Completely unwilling to assist. Refusal in massive delay refund request claiming the same moto. | 1 |
EasyJet | Completely useless never on time never use againAvoid this airline | 1 |
EasyJet | Completely useless operator! Incapable to doing anything right. Delays, delays delays! | 1 |
Lufthansa | Completely useless.Lost my rather large suitcase and I have no idea where it is ! | 1 |
EasyJet | Complicated, unhuman, slow | 1 |
Ryanair | Con Air, would rather swim that board one of there flights again.Asked to check online systems don't work staff could not assist.Charged extra £220 because there systems where down and I had to print boarding pass at desk.Long lines slow serviceHad to pay additional £25 to check bag it.Thanks for wrecking my holiday a unexpected £245 surprise :(A refusing to refund me.Return flight with Norwegian total contrast lesson book with a proper airline .Ryan Air aka Con Air like paying to be kicked in the nuts Never again !! | 1 |
EasyJet | Con Merchants, but I am sure that the legal system will catch up with them and I look forward to that day. I am reliably informed this is in progress. What they do not appreciate is the customers they con out of hard earned cash will never return to use their services. I am still owed almost six hundred pounds after they apparently refunded me all of a fiver instead. A morally bankrupt company. | 1 |
EasyJet | Con artists they will do their utmost best to charge u £48 for hand luggageI had 1 wheel sticking up and they said either pay or leave your bag as they smiled at me.You can't check your luggage until u are ready to boardJoke of a company | 1 |
EasyJet | Con artists. The cabin bag measurement bins have spacers in them which make them smaller. This is so you get charged £40 on the spot for a larger allowance, I know my bag is the correct size because I measured it and have used it countless times previously. It's a complete scam and I'll never fly with them again. Enjoy your £40, it will be the last you see from me. | 1 |
EasyJet | Con artists. easyJet get in touch if you want to challenge me.Booked a holiday with easyJet, 2 weeks before going THEY changed one of the flights to return to a different UK airport. They would not arrange a different flight and only gave the option of either I arrange another flight and pay the excess (fairs had doubled) or cancelling the holiday and getting a refund.Shocking.Blatent over selling of flights and dumping hard working people who are looking forward to a holiday. | 1 |
Grupo AirFrance-KLM | Conakry to Washington via Paris. Six months now and no resolution to a delayed baggage claim for purchasing incidentals totaling about $350. I will travel back to W. Africa next month in business class and informed Air France Customer Service (my fifth call to them get this resolved) that if my claim is not processed in the next two weeks that I will book with Brussels Airlines, which serves the same route. Shameful and inexcusable on the part of Air France. | 7 |
Air Europa | Concerned to read such varied reviews about Air Europa. Our flight from London Gatwick to Madrid was incredibly well priced and compared to the easyJet flight that we took the week before, the seat was wonderfully comfortable and reclined. Staff did not noisily promote consumables throughout the flight. The crew were very well dressed and charming and the landing in both directions was faultless. Ground staff were courteous and efficient. One of the best cheap flights I have ever taken. | 10 |
Turkish Airlines | Concerns only the Lost & Found Service of Turkish Airlines at Istanbul airport:It's a time consuming, nerve cracking and extremely expensive process to get back lost items from them. In my case a forgotten phone in the business lounge end of June. For more than 2 month I have been waiting for the shipping of my phone: I paid 40 EUR to a airport service who approached for me the several lost and found offices at the airport. Turkish Airlines confirmed but doesn't offer shipping service. You can pick up yourself at the airport or have to organise a courier yourself. But the courier needs a special power of attorney from you issued and certified by a notary in English or Turkish. Again extra costs (~100EUR) and time for the notary, the translation etc. TR recommends shipping service of Jetizz in Istanbul. Fee EUR 102.It's a cargo company that should have all experience in international shipping of cell phones. They are extremely slow and couldn't manage to get the customers clearing twice so far. Each sending was refused and returned by ups. Bad communication, not really providing details. It's not clear, if it's just incompetence or even the intention that their clients losing interest in their belongings and give up. Sad story. | 1 |
Ryanair | Concur with other reviews - shockingly bad service. Flight was cancelled in March, at the start of the Covid crisis. So far have contacted them 11 times by email and 3 times by 'phone. Apart from the first offer of vouchers, which I declined, have had nothing but the standard "We-are-inundated" responses. Their website lies and says "All March cash refund requests have now been cleared." Only have to look at Twitter to how many people have not been refunded, the same as my case.Ryanair care nothing for the customers nor it seems, their own reputation. | 1 |
Lufthansa | Condenscending and disrespectul behaviour for Economy class passengers.Official complaint sent to Lufthansa:"My flight LH199 from Berlin to Frankfurt got cancelled at extreme short notice (less than 3 hours before departure) without any further information.Like anyone else I was only told to wait in a queue where already 300 people were standing. This queue was only served by 4 open desks + one for First/Business class.During the waiting time of 4 hours in this queue, no information or any other support like water was provide. When I got near the top of the queue, I received a text message that my flight got rebooked to the next day in the evening which was much too late for an important event. The link for alternative flights did not work. I just received the message "Something went wrong" so I continued to wait in the queue. When I was forwarded to desk 224, I explained that I needed an earlier flight than the one allocated to me. Without even checking the system, customer service told me that she can't help me here when I got already a flight allocated. I told her that I needed to be latest Sunday noon in London but she said "she is sorry" but with the attitude and tone that she couldn't care less.I asked her for the reason of the cancellation, and she told me that she didn't know. Then I enquired if she could help me with a hotel room as I had to stay another night in Berlin. She just said that I need to take care of this myself. All Lufthansa hotel rooms are gone, and she can't help me here neither.I waited around 4 hours in a queue (without being able to go to the toilette and without food and drink) to be told by a customer service member from Lufthansa that she doesn't know and will not help me in anything. To add insult to injury her whole attitude and tone was condescending towards me. I was so shocked and frustrated by her dismissive behavior, even though Lufthansa was the party causing all these problems by cancelling my flight, so I asked how I can make a complain. Again, I just received the answer that she didn't know and that I can check myself on the Lufthansa website.I would have expected more from Lufthansa, at least the intention to help in a bad situation caused by Lufthansa."The only reaction received from Lufthansa was a copy paste standard apology from India Customer service. It is doubtfull that Lufthansa will change anything towards their behaviour in future. | 1 |
Iberia | Confirmation of booking UJMQDG to San Juan, Puerto RicoBe very CAREFUL when buying tickets with IBERIA. They send you the flight confirmation and then cancel the transaction without notifying you. DO NOT trust the Iberia platform. I bought my ticket directly from Iberia, received the confirmation by email, and made sure I had it in my Iberia app. The day of my flight arrived, I tried to check in on the app, and the reservation didn't appear. I checked the email and confirmed my reservation, but I couldn't check in. That's where my nightmare began.I called Iberia, and they informed me that the reservation didn't exist. They asked me to write via WhatsApp, which I did, but I received very little help from the agents. They couldn't give me any clear answers because they had to check everything first. I went to the airport, and to my surprise, Iberia doesn't have its own staff there, so no one could help me. I ended up buying a ticket with American Airlines from SJU - MIA - MAD, even though my ticket was supposed to be a direct flight SJU - MAD - SJU. My husband traveled on that direct flight, while I had to take a different flight, paying almost double.Later, I wrote to Iberia, and of course, I haven't received a response. The Iberia computer system, first of all, should not have generated a confirmation if the transaction was incomplete. Secondly, if it did generate the confirmation, it should have sent a cancellation notification.I want a refund for the difference in what I paid for the ticket I had to buy. This chaos was caused by IBERIA.Ticket with AA booked through Iberia, reference number HLRJS. | 1 |
EasyJet | Conflicting informationSubmitted cexpense claim form, asked for the exchange rate used to refund some of the expenses, this was not answered. But I was informed I would have to submit serval new claims. Suggest you make clear on your forms how to submit for multiple booking and passengers | 2 |
EasyJet | Confusing and inconsistent information! I asked the same question multiple times on EasyJet's Live Chat to make sure the agent understood, yet they changed their answer halfway through!?Still unsure about the final outcome… very disappointing! | 1 |
Ryanair | Confusing baggage allowance and stupid staff who are clueless!! Booked exact same baggage allowance to and from my destination had no issues until on my way back I was not allowed a small cabin bag and was made to pay for a cabin bag that I arrived with with no issues and was included in my baggage allowance, but suddenly the rules had changed on my way back. | 1 |
EasyJet | Confusing baggage allowance rules. Was charged extra £48 because I had no speedy boarding. The wheels on my bag made it slightly too long to fit in the measuring cage. Extortionate, greedy and mean. | 1 |
EasyJet | Confusing information about our outbound flight had us running to the gate only to sit on the plane for an hour as, although the screens said gate closed, the flight was in fact, delayed. Return journey was on time and both flights smooth. As a nervous flyer I wasn't expecting much on a cheap flight but the staff could not have been more attentive. The cabin manager was fantastic, even to the extent of introducing me to the pilot and co pilot. Both of whom reassured me and asked if I was OK when we landed. Although of course its ridiculous, I tend to stick to certain airlines I feel slightly more confident using. easyJet have not previously been on my list but will be in the future. The pre booked allocated seats were comfortable and for me the customer service was first class. Thanks to all the crew for turning what could have been an ordeal for me, into a much more pleasant experience. | 8 |
EasyJet | Confusing luggage rules lead to overcharging. 35 euros for hand luggage. Garbage company. | 1 |
EasyJet | Confusing pricing system - prices are never clear - many hidden charges. | 1 |
Jet2.com | Confusion at the Boarding Gate and very late take off (due to a crew member/passenger being unwell?) were unfortunate and led to anxiety that we would not be able to make our connection in Edinburgh. Otherwise - no complaints. | 4 |
Eurowings | Congratulations Eurowings you are officially worst than Ryanair. 4 hours delay no information just one big mess. I'm never again flying with your sorry airline I really hope you go bankrupt | 1 |
Ryanair | Congratulations to Ryanair, The world's worst airline in my opinion. Why don't you follow suit like jet2 and tui and cancel all flights to the places that the FCO advises.You won't because of your Greed for money. You are hoping that everyone will cancel their flights, that way, you don't need to refund their money. That's a great way to run a company. 👎 | 1 |
Lufthansa | Congratulations, officially the worst airline I have ever used. Business lounge was so bad nobody could believe it. Good way to lose customers.Take a bow ass holes. | 1 |
EasyJet | Connected to 'live chat' at 12:51, got a response at 16:13, by which time I had, of course, gotten on with my life. They waited 1 minute then disconnected. What an absolute pile of steaming crap this chat service is. EasyJet is normally a pretty good company; they need to either pull this garbage 'chat' service or resource it properly. No live chat would have been better than this. If I could give zero stars I would. | 1 |
Lufthansa | Connecting flight cancelled less than 2 hours before departure and therefore rerouted, arrived with more than 24 hours delay, they refuse to pay compensation according to EC regulation, impossible to contact them, reply to emails received with weeks delay, they also refuse to pay additional expenses as a result of this cancellation. I will never ever use Lufthansa under no circumstances. | 1 |
Grupo IAG | Connecting flight from DUS to DUB and DUB to DUS no business class available even when booked for the whole flight to BOS that means no lounge in DUS. Female Personnel on board from DUB- DUS (not at the terminal) was disinterested to rude the word please was unknown. The staff were busy on both flights immediately after take off to prepare coffee and sandwiches for their needs and only one had to perform the sales! | 5 |
Lufthansa | Connecting flight to Newcastle was an impossible connection and they left us. Booked a hotel for us. Same trip, connecting flight to Munich booted us without notice or explanation. These guys take your money and then decide when and where they feel like flying you. CROOKS!!! | 1 |
SAS | Connecting flight was cancelled while I was in flight. I did not know until I landed. NO explanation given. They rerouted me and arrived 12 hours later. I had to run to get rental car before they closed. They did not reroute my baggage and I did not receive baggage until 4 days later at hotel. Laptop and other valuables were stolen from baggage. I have reported the theft to them, but have heard nothing! | 1 |
Ryanair | Connecting flights are now viewed as separate trips. One has to check out and in. This means that Ryanair is not accountable should there be delays that cause missed flights. Thus customers are forced to purchase new tickets for their onward trip and surprise surprise All Ryanair flights were delayed. Countless holidaymakers had to buy new tickets. Over and above that the service is nothing less than appalling. We were in line to check our luggage in for 1 ½ hours. Slow slow slow!!! When we finally reached the counter we were told to go and stand in a different que as they were no longer processing all flights. This could not be seen on any of the screens. The staff were rude and uncaring towards all those that had been waiting in line. We spoke to many travelers that also had a terrible experience with Ryanair and all agreed RYANAIR- NEVER AGAIN!!!! | 1 |
SAS | Connecting flights were supposed to have been in April 2019 but were cancelled due to strike. At that time, SAS guaranteed I would be eligible to receive a full refund. I went on with my work related journey by train all the way to the North of Sweden and back. Once returned to Portugal (thank you TAP for making it possible), I applied for a refund, but received no response. Contacted the company that had been responsible for the Lisbon - Stockholm flight (again, TAP) and they redirected me to their eSky agency, who assisted me. Submitted an application for another three times after that and, again, never received a response from SAS. It has been 1 year and four months since that strike. Before this incidence, I did fly SAS twice, service was excellent. Perhaps I should apologize in some way for giving such a bad review for this one round-trip event, but this is all I can give to those who don't keep their word and don't respect their customers. The world might be a mysterious place, but I know for sure I'd rather cancel business than plan flying ever again with this airline. | 1 |
EasyJet | Connecting to customer service advisor was very quick and effective although chat bot was annoying as it was asking the same questions even when I specifically said what the issue is. The Customer service advisor make the changes very quick and was very polite. I was surprised how quick I was in touch with actual person. | 5 |
Vueling | Connection time was too tight in Barcelona so I missed my next Vueling Airlines flight. Got a flight to Turin, then Naples on another airline after long queue. Needless to say no bags. We were staying in Positano so a long trip in hire car. Could not contact anyone by phone, even used local people to try in Positano. After 4 days website showed bags were being redirected but didn't arrive. Finally spent 180 euros to go to Naples after 6 days to get bags in lost property. | 1 |
EasyJet | Conned! Easyjet cancelled our flights and easyjet have refunded just the part we paid for extra luggage The bulk of it for the flights has not been refunded. I used Amex for one part and visa for another part . Uncontactable! Easy (sleazy) jet should not be allowed to trade fraudulently | 1 |
Ryanair | Conniving company where everything is set up so you fail and incur extra charges. Bombarded with emails so that the important information is lost in amongst all of the lame money extracting emails. We ended up paying an extra £55 each as we were unable to check in at the check in desk with our one piece of misery 10kg luggage. Spitefully, despite paying £110 for the privilege of checking in at the check in desk, we were allocated seats 15 rows apart.I've never known a more unscrupulous, conniving and unrepentant company. Standards to reason that they sub-contact check in to SwissPort here at Birmingham Airport to minimise the complaints as it's not the SwissPort staffs fault. I will never use again under any circumstances, and urge others to boycott this horrendous company. | 1 |
EasyJet | Cons, it is better to just pay a company that does not do adds on and makes their own rules. | 1 |
Jet2.com | Considering how stressful it is to fly these days, Jet 2 is definitely better than other budget airlines | 4 |
Grupo IAG | Considering it cost $6k for a return trip from the US to London for a family of 4 the food on the plane for 10 hour flight was so minimal. Thankfully people told us ahead of time otherwise we would have been staving and living of the biscuits they hand out. Really bad value | 1 |
Jet2.com | Considering our plane had a fault just before taken offWe were in the air on another plane 1 hour later | 5 |
Jet2.com | Considering the extreme weather conditions the staff were excellent and always helpful in keeping us informed on the late departure and maintained their cheerful demeaner. | 4 |
Vueling | Considering the low prices, it's actually pretty decent. Not a lot of space for the legs, but otherwise enjoyable. Not at all luxury, but if you don't care about that, when no problem. Nice staff too. | 4 |
Jet2.com | Considering the plane was relatively new, Jet 2 seem to have crammed as many seats in as humanly possible. Hardly any padding/cushioning so very uncomfortable. Whoever designed the seats also got the headrest position completely wrong. We are not big people but were unable to eat our meal at the same time as just not enough room! We won't be flying with them again! | 1 |
Jet2.com | Consistent performance. Love the twilight checkin makes such a difference. | 5 |
Jet2.com | Consistent service | 5 |
Ryanair | Consistently Rip-off Administration Procedures Aka CRAPLike the vast majority of reviews of Ryan Air my wife & I had a bad experience with them. "New" policy of having to pay to take anything other than a small handbag into the cabin nothing short of usury. Unable to sit next to my wife unless booked (pay extra) for priority seating. Weigh & personally label hold baggage at Stansted!! Ryan Air staff members (insufficient to cope with demands) clueless &/or untrained. Insufficient staffing levels at Boarding Gates. Forced to stand locked in on transfer bus whilst cabin staff completed "paperwork" Verdict :- NEVER AGAIN in this lifetime. Hope & pray that O'Leary "gets the bullet" Russell Bingham | 1 |
Jet2.com | Consistently a good experience all round: staff, service, punctuality, customer service. | 5 |
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