Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Grupo IAG | Consistently appalling. Terrible customer service, dreadful website and travelling experience. Dynamic price rises mid-checkout - sure. Delayed travel with appalling customer service and impossible to communicate with the airline, why not. This is a business that treats its loyal customers like scum. They deserve to fail. | 1 |
EasyJet | Consistently appalling.The rudest member of easyjet groundcrew looks like she is applying for MafsUK next season. Rude. Obnoxious. Interrupted a dozen times. Even in front of her manager who looks like he couldn't manage stairs.Always so so poor for a customer experience. Just staggeringly short minded.Would not recommend flying with easyjet ever. Even like me if you have no other routing options, walk. The 700 mile journey will be less painful than dealing with these arrogant, untrained people. Heaven help you if they get onto an actual plane and your life depends on it.Trashed a birthday present over some made up rules about a bag fitting into the gestapo-controlled bag holder. Such pettiness used to be regarded as bad service. Now it's in the sleazy manual.New website for sleazyjet complaints is coming soon...Do NOT fly with these incompetent, rude, obnoxious clowns. | 1 |
EasyJet | Consistently bad. I have yet to meet an employee (check in/on the plane) that didn't have a terrible attitude or wasn't rude in some way. They're generally completely disengaged until it comes to charging you for whatever fictional thing they can think up on the spot. 1 star is too high, if I could give less I would | 1 |
EasyJet | Consistently delivers exceptional customer service with a positive attitude. Responds to customer inquiries promptly and effectively. | 5 |
Jet2.com | Consistently good customer service and online experience | 5 |
EasyJet | Consistently good customer service and reasonably well run flights | 5 |
Jet2.com | Consistently good service. | 5 |
Jet2.com | Consistently good, and with cheerful service | 5 |
Jet2.com | Consistently good. Great service and wouldn't fly with anyone else! | 5 |
Jet2.com | Consistently good. In-flight routines. Cabin staff attentive, obliging and approachable. Price structure acceptable for the level of comfort and service. This occasion flight was delayed, due to Passport Control in Lanzarote. In flight information was frequent and helpful. Problem with pre-ordered meals being overheated, presumably due to the boarding delay, beyond the control of Cabin Staff. | 3 |
Jet2.com | Consistently great, every flight. Brilliant attitude towards their customers, unlike others you may fly with. Importantly, if anything does go wrong, you can talk to people who care about putting things right. | 5 |
Grupo IAG | Consistently incompetent. I've had the painful displeasure of taking the BA flight from London to Milan. Of the circa 6 times I've taken this flight in the last few months, it was delayed 5 times, usually by more than an hour. Pilots not there, late aircraft, all manner of other excuses. waiting in their chaotic boarding process adds insult to injury. shape up! | 1 |
Norwegian | Consistently late and this time the Spanish crew member on this Gatwick to Malaga flight has serious body odour issues. | 2 |
Grupo AirFrance-KLM | Consistently late in regional flights, rude personnel at the Amsterdam airport and most importantly very unwilling to help solve booking/passenger issues. I tried changing the name on my suitcase booked under my girlfriend's name and they just told me very rudely that this is impossible. I've done it before on various other airlines and it has never been a problem before. For a ticket that costs so much I would expect a better customer service . Never again for me, there are plenty other options to fly nowadays. | 4 |
SAS | Consistently late! Without exaggerating, they have never been on time for any flight I have had with them, and there is rarely any compensation at all. | 1 |
Jet2.com | Consistently reliable. Trustworthy and great customer service if needed | 5 |
Jet2.com | Consistently the best - from the moment we arrived for departure to our return J2 were first class with customer service that makes you feel valued. | 5 |
Jet2.com | Consistently the best airline | 5 |
EasyJet | Consistently the worst airline I've ever flown with. I fly with budget airlines regularly and easy jet is by far the most unreliable. Every single flight I've ever had with them has been delayed. Customer service is bad. Don't fly with them if you're wanting a flight to be on time and not unexpectedly cancelled. | 1 |
EasyJet | Consistently the worst airline I've ever used. I've had food poisoning from their in flight catering. I've had cancelled flights which, although they keep sending mails confirming they will be sending a refund, have not been refunded five months later. And now I'm sitting in an airport where I've been for 8 hours, the flight having yet again been cancelled. No announcements, no staff to help. There are bearable cheap airlines. And then there's EasyJet. Which is anything but. Dismal. Avoid if there are ANY other alternatives. | 1 |
Ryanair | Consistently the worst customer service/treatment I've ever encountered (over the last 20 years). | 1 |
Ryanair | Consistently the worst example of an airline. It's like they go out of their way to be the worst version of themselves, like they take pride in the fact everyone hates them. They're a plague on air travel as people continue to book with this travesty of a business and it has a trickle down effect on actual airlines having to cut the same basic rights to compete.RyanAir can feck all the way off. | 1 |
Vueling | Consistently understaffed at check in. Affordable but allow an extra hour at check in compared to any other airline | 1 |
Lufthansa | Consistently unhelpful. Today at Düsseldorf due to climate activists cancelling flights into Frankfurt, flights were cancelled. At the (re)check-in counter there were four counters manned, three of which were for first, business and disabled. Despite no one using these they did not take "regular" passengers, leaving them with a 4.5 h wait. During which most then lost the ability to catch any connecting onward flights. Not once did a Lufthansa representative ask in line about assistance, connections, anything. Not once. It got so bad, the airport staff had to hand out water and sweets to those in line.Was prevented from booking and catching a possible connecting flight because the luggage is retrieved and had right next ro me with the tags was still "in the system", something that would take 1 min has caused hundreds of Euros and a delay of one day and rebooking.I cannot express how comprehensively Lufthansa fails at every aspect of customer service and support.That United Airlines continue to partner with them rather speaks to United's quality assurance processes. | 1 |
Turkish Airlines | Constant Flight Changes: Since booking my flight, I've endured a ridiculous 13 flight changes! The most frustrating is the leg from Istanbul to Amman. Despite multiple complaints, they keep changing the departure time, bouncing between a reasonable 9:15 am and a completely inconvenient 10:22 pm. This isn't a minor adjustment; it throws any travel plans into complete disarray.Useless Customer Service: They refuse to acknowledge their responsibility to provide accommodation for the extended layover they created, instead telling me to figure it out myself at the airport. Unbelievable!Excessive Baggage Fees: To add insult to injury, their baggage fees are exorbitant ($200). They seem determined to nickel and dime passengers at every turn. | 1 |
Lufthansa | Constant bullying, insults and even threats. Threatened to spit in my food, so I couldn't eat on the plane, insulted me to other passengers. | 1 |
Ryanair | Constant changes of flights. In the past I always believed that if you followed the rules you will be okay. Not anymore, they are simply money grabbers. In the last 3yrs we booked 12 flights and of those 8 were changed. In June we had booked onto an 11.00 flight. They cancelled this and placed us on the 05.00 flight instead, which had always been an option but we chose to pay extra and fly later. However they refused to refund the difference. In Dec we had booked to fly on 11th arriving at 13.00 however they changed this and we would not have arrived until 02.00 on the 13th. Aviation law allowed us to cancel and book with a different airline. I can list a whole array of other issues but I think you get the essence of what I'm saying. I would give them a minus score but this is not posible. | 1 |
Eurowings | Constant delays & Changing policies with little information to clients1) none of my past five fliggts with eurowings were on time2) now also forcing you to checkin a bag at the aiport & not letting you take it on bord against a reasonable fee, despite ALL airports having limited ground personnel to support this in the first place causing further delays in arrival. | 1 |
Jet2.com | Constant delays both outbound and inbound. | 3 |
Ryanair | Constant delays, no help when reaching out to customers service. I have been waiting over 6 weeks for my confirmed refund. | 1 |
Ryanair | Constant delays, no updates, terrible customer service. Cheap airlines, not only low cost. Disappointed again. | 1 |
SAS | Constant flight delays and cancellations. This one was given a new flight in 34 hours | 1 |
EasyJet | Constant flight delays, free allowed luggage is smaller than a purse, not even that cheap anymore. I think this company is even worse than Ryanair | 1 |
Jet2.com | Constant jibber over the intercom throughout the flight about special offers and amazing deals, food, various twaddle while I was trying to sleep. | 1 |
Jet2.com | Constant serving in only 2 .5 h flight. Esp. It was evening going in to night.light could have been dipped for an hour or so. | 3 |
Grupo IAG | Constantly D is pointed by BA customer service Always cutting Corners and reducing quality of service Offered. Today's joke firstRow euro traveller LHR to BCN only oneBacon role for Entire Plane on morning flight. Who manages ths so badly from there own hub. No apology just look of whats your problem | 2 |
Turkish Airlines | Constantly cancelling flights. I kept getting emails saying the flight has been rescheduling by like 10minutes or so and then i went on the website and my flight has been cancelled completely.i rang the telephone lines and all they keep saying is "call your agency". i will call the agency but surely you can answer a simple question, is my flight cancelled or not. so useless on the phone.i've had this cancelled problem in december with my trip to tanzania and now my trip to south kroea. DO NOT BOOK WITH TURKISH AIRLINES. i have paid so much more to fly with a different airline. even though we got a full refund, i had to pay TWICE the amount with a different airline. absolutely rubbish airline and avoid at all costs!!absolutely 0 customer service, they can't keep their customers updated, keep rescheduling and cancelling flights and they are wasting peoples money and time.I should receive compensation for having to book with a different airline. | 1 |
Ryanair | Constantly changing rules to earn few extra euros...unprepared staff, loud ads running during the whole flight, flight attendants turned to bazaar vendors selling all sorts of unnecessary items (who buy those by the way?), no frequent flyer program, no waiting lounge, no free customer service number. And now that ridiculous new rule on baggages..confusing, unfair and so time wasting.I can't really see the business sense of all that either. I take Ryanair when it goes where the other airlines don't go, not because of the cheap tickets. Charge me what is right for my ticket but leave in my peace before and during the flight. Your fading stock price will probably thank as well. | 1 |
Lufthansa | Constantly delayed without explanation and terrible customer service make this one of the worst airlines I have ever had the misfortune of flying with. Why is it that whenever I fly with Lufthansa through Munich it is delayed, it's always a huge ordeal and staff seem surly and unwilling to help? At least Lufthansa are very consistent in showing how bad its' services are and how little it cares about its' customers. | 1 |
Ryanair | Constantly delayed, they don't know how to manage business, absolutely horrendous company . 3 hours delayed and what they give is voucher for 3 pounds, even coffee cost more! One of the most horrible.companies | 1 |
Jet2.com | Constantly reliable & excellent customer service | 4 |
EasyJet | Constantly times out before issue resolved then you've to start again. Then chat bot tells you you're already in a chat (which you're not because it times out) | 1 |
Ryanair | Constantly trying to squeeze profits out of you. Cramped space on the plain. The plane is covered in yellow which is the Colour used to stimulate hunger then constantly trying to get you to buy extremely overpriced food of small portions. Load and noisy waking you up with marketing over the pa system. Loads of hidden costs you have to be on your guard to avoid them all the time. Cramped aisle space everyone bumps you as they walk past. Everyone out of their chairs it's a flying zoo | 1 |
EasyJet | Consument advisor was very helpful. 4 stars instead of 5 due to 1,5h waiting for consultant. Not their fault, just the system | 4 |
Lufthansa | Consumer service is under all expectations. | 1 |
EasyJet | Contact Web Form on their website does not work. All other communication methods and support staff tell you to use the web form. Stuck in an infinitie loop of utter incompetence which clearly by the comments on this site the firm does not care about. Just a matter of time before they go out of business | 1 |
EasyJet | Contact via de chat verliep perfect | 5 |
EasyJet | Contact was helpful but I had to wait a VERY long time | 4 |
EasyJet | Contact was instant and Raja was most helpful, patient and very courteous. | 5 |
Grupo IAG | Contacted BA on 21/03/24 as we were sold seats and then not allocated them on arrival at the airport so we are chasing a refund and as of today 30/04/24 we are still waiting for a response. We keep receiving automated emails saying our case is in a queue, absolutely horrendous customer service. | 1 |
EasyJet | Contacted EasyJet to add another passenger. Easy process via live chat. Haroun was very helpful and sorted everything promptly. Great service, thank you EasyJet and Haroun! | 5 |
EasyJet | Contacted Easyjet Customer Service to change my seats for Special Assistance purposes. After a short wait, a Chat conversation got the job done. | 4 |
EasyJet | Contacted Easyjet via, the chat.Got through within minutes, and all resolved under 5 minutes. Great service. Thank you Easy Jet | 5 |
Ryanair | Contacted Ryanair Customer Service and got a quick and professional help..From lady named Eunice!! in 10 minutes she helped me to sort all my queries and great advises! Customer service rate 10 points ! Big thank you to whole team who working extremely hard to give all customers excellence service and support ! | 5 |
SAS | Contacted SAS in mid aug to merge two EB accounts ended up waiting 40-50 min in queue, a an unfriendly service rep who confirmed the merge. But the merge never happened. When I contacted SAS again they ended the chat before I was able to write a question and then decided not to answer in line with the company's own values. I then called and was met with the same bad service, a rep who started shouting at me when I asked if my chat experience was the right way to treat customers. He decided to hang up after I waited a long time just to talk to him. In other words, worse customer service than some online discount store. Very disappointing, or as SAS says: "To make life harder for Scandinavia´s frequent flyers." | 1 |
EasyJet | Contacted costumer service which took half an hour to reply, in one minute the chat was closed | 1 |
EasyJet | Contacted easyJet Flights customer services team - Khaled is who I chatted online with. Change of passenger name and removal of another passenger. Dealt with professional & very helpful. | 5 |
EasyJet | Contacted easyJet to change my sisters now changed name.She was known by her married name and as her husband passed away many years ago, for her new passport decided to revert to maiden name. Assistance from easyJet representative was excellent in sorting this out.Many thank and good luck to my sister on her new journey in life. | 5 |
EasyJet | Contacted easyJet to see about an earlier flight as my son isn't well. I know for a fact that people have got on earlier flights for free numerous times over the years. £130 for a flight that was going anyway. Rip off | 1 |
EasyJet | Contacted easyjet for a minor change that was made, they were very helpful | 5 |
EasyJet | Contacted the customer service to make a change on the booking that wasn't possible online. I had very low expectations. The chat worked as a charm. Ahlam was quick, addressed the problem immediately and even made sure to apply the relevant discounts. First time I'm truly impressed by the customer service of an airline. So much that I write a review! | 5 |
Grupo AirFrance-KLM | Contacted the online support service. They don't tell you their name or you don't get a reference number. They give no help what so ever... Contacted them as they are also selling Trasavia tickets together with a part KLM ticket, but they cannot add luggages to transavia only to KLM. They two are sold together but they won't add you a luggage. You are told to purchase a luggage at the airport without letting you know the price (break in mind you have to pay twice the price here usual price for KLM and also the Transavia prices too). They tell you they cannot help and when you ask for a reference number they say they cannot tell you a reference number or name of the "service agent". Such a useless service! Sad that your money goes into this! Next time will fly with a cheaper airline with no connecting flight! Less hassle.... | 1 |
Ryanair | Contacted them 4 times now for a CASH refund and every time they say you have requested a VOUCHER! NO I want a cash refund. Still waiting. We will not forget. | 1 |
Grupo AirFrance-KLM | Contacted them everywhere... they responded after 6 days on whatsapp, what a joke! | 3 |
EasyJet | Contacted with an error in my login destails. I was helped by the individual on the chat and have not had to re-book my flights | 5 |
Ryanair | Contacting them is literally not possible and some of their services CANNOT be changed online - then you loose but they don't care as they make money on it. People are, clearly, not happy with their service yet using them due to plenty of connections they have on offer. Someone should take their place. Total waste of space. | 1 |
EasyJet | Continually receive an online error when trying to check in. Customer service agent could not help on this occasion and instead transferred me to another department. I have had to use web chat several times and the agent has always helped - unsure why this is now an issue. Also, no one can explain why I continually receive error message in the first place. | 1 |
EasyJet | Continue deleting flightsOne of the worst airlines. | 1 |
Jet2.com | Continued professional effectiveness delivered by a experienced and knowledgeable staffWill use this excellent company again and would recommend to family and friends | 5 |
Jet2.com | Continued to serve alcohol to drunk passengers which made the whole 3 hour flight loud and disruptive . The staff were unable to control the rowdy behaviour and at one point handed a drunk passenger the announcement mic who went onto swear and shout nonsense | 2 |
Jet2.com | Continuing to provide excellent sservice.We particularly like the regular provision of information, the availability of staff at airports and the capacity to be ticketed with boarding passes well in advance. If only BA could do the same! | 5 |
Jet2.com | Contrary to easyJet, this airline has cultural quality. The attendants made our lives easy. Not only the personnel is very helpful and polite, they seem genuinely knowledgable and interested in helping and easy discomfort.In both flights, 30/7/24 and 1/8/24 they found ways to make our and their lives easier.Not sure who trains them, what qualification they need to have, but when my partner almost got a panic attack they handled it with extreme professionalism and knowledge and they helped and move her in a quiet space.On the other hand in easyJet they threw us out of the plane even though it was very easy to show compaction and give my partner a few seconds to calm down. You can see the cultural and corporate culture difference between the people they chose to employee and the training they give them. I really wish they had flights from Bristol to Athens so I dont have to travel to Gatwick so as to ditch easyJet forever. | 5 |
Iberia | Contrary to lots of reviews of Iberia, IFE on every seat and the cabin recently refurbed, although obviously an old plane. IFE was limited by modern standards but good touch screen controls. Food and service relatively good. Madrid is a slightly annoying airport with Terminal 4S and 4 and huge distances. Overall, Iberia seemed to have made a decent effort to catchup with BA (whom I also fly to Rio with regularly). Recommended if the price is similar to KLM/AF and you prefer to fly Oneworld. | 6 |
Grupo IAG | Contrary to opinion we have had nothing but a good experience with BA. We flew to Madrid with BA from Heathrow. Then on to San Jose with their partner air line Iberia. We were fortunate enough to fly business class on both legs. All the staff excepting none were so courteous and friendly. Both Managers on the flights took time to introduce themselves and see that all was in order. They let me wine taste to see which wine I preferred with my meal. The food was enjoyable. Everything in my seat worked and the flights ran to time. Even on the short haul flight we were offered champagne. The service was excellent throughout. Thank you. | 5 |
Grupo AirFrance-KLM | Contrary to the experience of many others, KLM has offered solid service all around. When they informed me of a flight cancellation, they re-booked it to something equivalent and equally convenient.The service on board the plane is formidable.No bad experiences so far. | 5 |
Jet2.com | Controlled embarking worked although it would make sense for more frequent announcements about which group is actually loading as people are arriving all the time. The flight was very smooth and arrived early. I don't understand why you always park so far from the terminal when there are spaces close enough to allow passengers to walk in. The whole bus thing is a nightmare. | 4 |
Jet2.com | Convenient and efficient service; good cabin crew; on time. | 4 |
Jet2.com | Convenient flights | 4 |
Air Europa | Convenient travel with Air Europa from Paris Orly via Madrid to Miami and return. Nothing to say really. Inflight staff were friendly. Plane proper and clean. Food very bad, did not eat at all on the return flight. The Boeing 787 is an excellent plane. Will take Air Europa again. | 7 |
EasyJet | Conversation ended nothing resolved very poor service | 1 |
EasyJet | Conversation was ended while I was still asking a question. | 2 |
EasyJet | Conversing with BotsThere were a few hicups with the bot's response. However, Abdelaziz was far more flexible and preferable to converse with a human being. | 5 |
EasyJet | Cookie cutter responses. Very unhelpful. Cost to amend flight was quoted as MORE EXPENSIVE than booking a new flight.... so I bought a new flight on the app rather than being able to amend my so called FLEXI fare after being stranded by a massive storm. Easyjet are another money grabbing company who put profit before their customers. There service is actually deteriorating over time.Super unhelpful. | 1 |
SAS | Copenhagen - Chicago San Francisco - Copenhagen. The entertainment system was really poor. Though it had some of the new movies you couldn't stop rewind or pause. So if you wanted to see a movie from the start you had to look when it was nearly finished and then start to watch the entire movie better take your toilet visit before! The plane was alright but the service was poor to. 2 meals on a 10.5 hour flight and only 1 time in between we got something to drink. I asked for a Coca Cola and got it but it wasn't normal procedure that they gave out sodas / alcohol. I've had much better flights with Virgin in the past and would do them again if possible. | 6 |
SAS | Copenhagen - San Francisco return in Jan 2014. Outbound flight to SFO was fully-booked but the crew managed to serve food and beverage while maintaining a decent standard level of service in economy class. The inflight entertainment system is antique compared to many other airlines operating long-haul. On the return flight the crew were bored and hardly maintaned a bare minimum level of service. Online entertainment system was not functioning at all on the entire middle row 27. | 2 |
SAS | Copenhagen airport SAS check in counter nr 7, Monday the 15th May around 0930 to 1000.Gitte thank you very much for super professional and kind service in connection with sorting tickets out in connection with Athens check in | 5 |
SAS | Copenhagen check-in terminal printed boarding pass with no seat assigned. Bag drop off resulted in questioning about contents of bag - fishing equipment apparently a problem so bag brought to special bag desk who are confused and say that fishing equipment is no problem and even frozen fish is fine. Boarding pass rejected at gate - new pass grudgingly issued with comment 'you must have done it incorrectly'. Given the simplicity of the check-in terminal there is nothing you can really do wrong and a pass should not be issued without an assigned seat. Flight delayed slightly but otherwise fine if basic with no entertainment system. Bag lost en-route to Dublin. SAS baggage help desk in Dublin does not answer phone calls or return calls when messages are left. Rang the SAS helpline and they can't help - tell me to ring baggage help desk. 3 days later the bag arrives. Not good enough. | 2 |
EasyJet | Copenhagen flight to Bristol cancelled short notice 13th June 22. Alternative Flight to Gatwick provided which was 135 miles from original destination. Evening flight and no help, support, travel arranged for onward journey. Very' very poor. | 1 |
SAS | Copenhagen to Aarhus. Another delayed flight with SAS. This appears the norm, rather than the exception and in my experience delays are always announced very close to departure time leaving one with no chance to adjust or change plans. Avoid if you can. | 2 |
Grupo AirFrance-KLM | Copenhagen to Amsterdam. Good flight. Good food. On time departure. On board staff were friendly. Comfortable trip and reached before scheduled time. Fare was pretty affordable. Food was good. | 8 |
SAS | Copenhagen to Athens with SAS Scandinavian. Low cost service at not at all a low cost price! Unprofessional and indifferent cabin crew: they never apologised after having been notified that they had forgotten to serve us. A very cheap product in general. Avoid if possible! | 1 |
Lufthansa | Copenhagen to Barcelona via Frankfurt, both ways delayed. Left CPH arrived an hour late in Frankfurt. They bussed us from the plane at Terminal A through the Maze to Terminal B. I flat out ran through the Frankfurt airport to make my connection. When I got in, of course there was no overhead room. Attendant told me I could go check at the back of the plane (was sitting in row 6). Leaving Barcelona the flight to Frankfurt is currently delayed an hour and a half. This time, dreading the run through the airport I ask the attendant what the ETA is because I have another tight connection and he says he won't be able to say until we are 15 minutes from landing. I will never be flying with LH again. | 1 |
Norwegian | Copenhagen to Barcelona. Another amazing flight with Norwegian. This airline is far from a Low cost. The seats are extremely comfortable and the wiFi is amazing. We landed 30 min earlier in Barcelona. Totally recommended. | 10 |
EasyJet | Copenhagen to Basel Switzerland no issues except the walk to the terminal was literally a mile! Baggage was checked for size deemed acceptable but because flight was full they put it with checked bags (no charge as it was correct size). Several days later we flew from Paris (PDG) to Copenhagen. This time the agents were very rude pulling people at random out of line including us to tell us we had to pay 110 euros for our 2 bags (same bags same clothes) as they had to be checked in. We had no choice but pay (it cost as much as the flight). Very poor customer service. | 1 |
Turkish Airlines | Copenhagen to Batumi via Istanbul. Turkish Airlines is great as soon as you are onboard. The aircraft was clean an well kept, IFE (if available) excellent with a number of non-mainstream movie and audio selections. Food is great, and while some attendants could be a little more polite, this is no big issue. The big issue is the bad treatment for disabled persons. There is no pre-boarding for disabled, meaning a painful waiting time in a long row. All other main airlines have assistance to boarding, including wheelchair service to the aircraft itself, including pre-boarding. This is a point that unfortunately separates Turkish Airlines from all other major carriers, and should be bettered. | 8 |
SAS | Copenhagen to Beijing. The flight to Beijing was overbooked and SAS put around 30 people to stand by ticket to maximise their profit by waiting someone to bid to upgrade themselves. This is understandable in a business perspective, but however their check-in system could not handle this issue and it made that I could not leave my luggage, despite the fact that I arrived twelve hours before the actual flight departure time. Their incompetent ground personnel did not aware of the issue and made me stand for diverse queue in the airport terminal several times, and it is truly unprofessional. Unfortunately, the employee has not made any apologises. The customer service is completely ignoring this issue and it is questionable whether the company cares about any sort of customer relation | 1 |
Norwegian | Copenhagen to Berlin Schönefeld with Norwegian. This time in economy and a short flight. Slight delay in leaving but quick boarding and time was made up. Exit row seat so good legroom. Seat hard so glad it was only one hour. On stand and used stairs with short walk to terminal. A big shed! But bags quick and easy walk to buses for Berlin. Staff pleasant. Less convenient than Berlin Tegel airport but next to the new Berlin - when that opens! | 8 |
SAS | Copenhagen to Berlin. Delayed flight and not really low fare. Wondering, why, when having such strong competition with Norwegian and easyJet being punctual and such low cost, how could you consider selecting SAS next time after such a bad experience? I got an acknowledgment that the flight was actually overbooked and didn’t get any seat assigned, fortunately two passengers didn’t show up. Amazing really. | 1 |
SAS | Copenhagen to Berlin. Had planned a surprise trip for my mother as she is turning 80 this week. Took her to the airport, when she discovers her purse is gone (incl ID/passport). Before heading up to the check-in counters, I call SAS and explain the situation and also mention that I am Star Alliance Gold (on SAS). The guy answering does not have a clue. After repeated nudging, it turns out that for 600+USD, we could potentially fly on a later flight. I am not asking for the moon, but a little compassion and cooperation now and then with your most loyal customers would go a long way. | 1 |
SAS | Copenhagen to Budapest with SAS was a horrible experience. Business class is worse than a low-cost aircraft. Small legroom, crammed seating, no business class amenities. Flight crew were arrogant and the service is mediocre. I will never fly SAS Scandinavian again. | 1 |
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