Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Lufthansa | Could do better.Where to start:• Customer services, phonelines ring out and then disconnect. Staff have no training and are just not equipped to make any decisions.• Changed interconnecting operator twice and one on the day of the flight.• All understaffed backroom, booking, ground staff and flight crew. Very rude.• Planes not clean and food/drinks below standard.• Lost bags on departure with zero help and no apologies• Delays across all flights with lack of training (CS)• No compassion to the customer who have paid a lot of money in my case £7000Nightmare flight with unfordable conditions and poor all-round | 1 |
Jet2.com | Could do with wider choice on menu. Still limited. Staff generally friendly &. Helpful. Egress from plane could be better handled. | 4 |
Jet2.com | Could find absolutely nothing in Jey 2 control that did not work very well throughout both journeys. Only problems were those of Airport run buses and luggage handling at Leeds. It has always been a poorly operated airport. | 5 |
Wizz Air | Could give 0 if I could. Booked a flight from LHR to FCO and back. The departing flight was 11 am and they changed it to 9:40. Causing a whole lot of inconvenience for us as the flight left from Gatwick. When i tried to cancel they said you accepted the change (which I had because I had no other way to go). This ridiculous company had to audacity to say it was a change I made and did not provide a refund. Regret booking from here and will NEVER DO IT AGAIN. | 1 |
EasyJet | Could have been done via app if it allowed you to select one flight rather than change the names of both outbound/return flights but overall an easy experience to get it sorted 👠| 4 |
Grupo IAG | Could it be possible for so much chaos to be caused by one company. Overnight BA cancelled their Gatwick flight from Faro today offering different options to my group of 5 planning to travel back together. The lucky 2 were rebooked on a flight 8 hours later to LHR with a car parked at LGW. 2 others were offered a flight 3 days later to LHR via Brussels and one tomorrow to London City. We have had to book taxis, find accommodation and rearrange our lives due to BA. Any help? Try and phone them?!They are the pits. | 1 |
EasyJet | Could not assist in any way, trying to get a refund is nearly impossible | 1 |
SAS | Could not attend a firmly booked and paid flight since SAS overbooked it. Then no proper alternative was available and they were not even able to deliver my luggage back. 36 hrs later I am still waiting for it.Never again SAS | 1 |
Jet2.com | Could not be happier with the level of service from Jet2! From the word go, everything is communicated, the staff are always on hand at the airport, text messages are sent and I wouldn't fly with any other airline. Absolutely first class!!! | 5 |
Grupo IAG | Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy (bearing in mind we flew business class on way out). What's worse, they split my family so I, my wife, and autistic some sat separately. If I could give minus stars, I would. Shambles of an airline. | 1 |
Grupo IAG | Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy (bearing in mind we flew businessclass on way out). What's worse, they split my family so I, my wife, and autistic some sat separately. If I could give minus stars, I would. Shambles of an airline.See more | 1 |
Ryanair | Could not check in on departure, and then had to pay more than the flight price to check in at the desk...Now I have the same problem going home.Over double price in check in fee... Because the app or homepage can't retrieve my booking... Not okay! | 1 |
Ryanair | Could not check in online due to an 'error'. Tried to call and use webchat to no avail. Had to pay £55 pounds per person at the airport. What a joke. How can a company with such poor reviews continue to trade. Nuts. | 1 |
Ryanair | Could not check in until 7 days before the flight, even for the return flight - hence could not print off a boarding pass for our return. Checked in online using my phone during the holiday as that was only option then fined 30 EUROS for not having a boarding pass by RYANAIR Staff at airport - very nasty and underhanded way to boost the cost of tickets. | 1 |
Grupo IAG | Could not check in, thanks to an aggressive, dismissive, I couldn’t care less about customers employee. This employee refused to make a small correction on my boarding pass that others have done before without any problem. She was aggressive, stated several times that it was not her job to help customers, she didn’t have time to waste and did not care. Missed my flight, my business meeting and had to buy another ticket from another company. Avoid at any cost! | 1 |
EasyJet | Could not complete passenger information as an error appeared. Help chat input my personal details against the wrong passenger. Could not remove these details against the passenger as the system does not allow them to remove, apparently. After completing my details against me, my account still showed details missing and then they left the chat when I tried to get help with this. What is happening?! | 1 |
Ryanair | Could not download my boarding pass because of their poor app and got it printed out at the airport where they charged me 55 pounds! I said to the Ryanair lady, "How do you sleep at night"? Her reply was, "A lot better than you do"!!!!!!!!!!! These staff are pure scum of the earth. | 1 |
Jet2.com | Could not fault Jet2 on this latest holiday. Smooth, problem free flights Both outgoing and returning. Thank you | 5 |
Jet2.com | Could not fault our experience with Jet2.com flights to Malaga both outbound and return. Will only use Jet2 for short haul flights as you get what you pay for with hassle free service. | 5 |
Grupo AirFrance-KLM | Could not fault our flight to Amsterdam. Unexpected food on flight was nice added extra. | 4 |
Jet2.com | Could not fault the flight in any way shape or form. Nice amount of leg room we didn't feel like we were sat with our knees under or chins,all the staff were pleasant on the outward and return flights. We have already booked our 2025 flights and both with Jet2 | 5 |
Jet2.com | Could not fault the flight, all staff polite and friendly, highly recommend Jet2 | 5 |
EasyJet | Could not fault them , staff went above and beyond to make my 10 year old daughter feel calm when her ears hurt on plane, fetched her obas oil and talked to her , also was very polite stopping to say hello to her on the night time flight from geneva to luton | 5 |
EasyJet | Could not fault them. Flights to and from Spain, any delays (one short one) was not the fault of the airline. Kept informed throughout flights of progress and weather ahead. Smart efficient staff. Everything was very smooth from booking to return to home airport. It is very easy to forget that staff shortages are affecting all airlines and airports throughout Europe. | 5 |
Ryanair | Could not fault this organisation. I needed to contact them a couple of times via their new chat service and they were extremely quick, helpful and resolved my query with minimal fuss . We booked our seats as we prefer to sit together, it was not expensive to do this. The whole flight cost half as much as another flight I was quoted. | 5 |
Ryanair | Could not find a 0 so 1 it is! Denying my refund claim that I am entitled to within seconds of making the claim. From favourite to the worst service and airline ever! Unbelievable! Will not trust this airline again! Still waiting for my "denied" refund of nearly £1,000 | 1 |
Turkish Airlines | Could not fly in March 2020 because Covid. Spent over $1400 for the ticket, now they are telling me that I can only get $131 refund. Can't get voucher or miles too. So Turkish Airlines is stealing passenger's money or they want people to risk their life flying last year? One thing for sure, I will never book a ticket with Turkish Airlines again. | 1 |
Lufthansa | Could not get a simple answer of how large a pram could be before it wasn't free to take on board. Got 3 separate answers from 3 people all of which couldn't send a confirmation of their answer. One of the service agents did not know that Hamburg was in Germany. If someone works for Lufthansa, they probably should know the second largest city in Germany. It is clear that Lufthansa no longer cares for their customers. | 1 |
Jet2.com | Could not have parked further away from terminal building on return to LBA. | 3 |
EasyJet | Could not help resetting password therefore unable to book. Had to complete data form which will no doubt take time | 1 |
EasyJet | Could not log in to the Easyjet flight to change a flight, and was able to do it directly and without delay via Customer Service. Very straightforward on this occasion. | 5 |
EasyJet | Could not provide the information i was enquiring about.There are no flights showing from Manchester to Sofia between April and November so i enquired if they were available and was informed they might be made available nearer the time | 1 |
Jet2.com | Could not put our case near our seat - had to go down the aisle somewhat | 4 |
Grupo AirFrance-KLM | Could not use confirmed return ticket because of no-show on the first flight to the destination.I had an economy return ticket booked with KLM. I had to book another flight on the way to the destination due to change of plans. When I tried to check in the night before the return flight, the booking was not valid. After spending 1 hour in the AI chat support, I finally managed to enter the right wording to get to an actual person. I then found out that the return ticket was not valid anymore, because I had not used the first ticket on the way to the destination. I was marked as a no-show and my ticket was not refundable or possible to change.KLM has a policy that the whole ticket is cancelled if any part of the trip is not used or in the right sequence according to the booking. There was no notification when I did not use the first ticket about this. If I did not check the day before, I would have gone to the airport with no ticket!I had no choice but to buy another last minute ticket 2x the price of the full return ticket I purchased.This policy is completely unreasonable. I cannot see any reason for this policy except squeezing customers on extra ticket.I will avoid using KLM in the future, extremely dissapointed... | 1 |
EasyJet | Could you just give me an answer to my question. I cannot book a flight on easyJet.My email address is email deleted am I barred from booking on easyJet? If so why?I have asked this question twice already but if I want an answer I need to keep looking at my phone for ten minutes. Just an answer would be helpful. But, if not, could you please tell me that my custom is not welcome and I should book with airfrance or ryanair? | 1 |
Ryanair | Could you tell us when you are going to actually cancel flights to Morroco considering borders are still closed. It's not right you string customers along and keep their money | 1 |
Jet2.com | Couldn't allocate seats as was a last minute booking but the desk ensured we were all together on both journeys.Thank you. | 5 |
EasyJet | Couldn't answer a single question. No knowledge at all. | 1 |
EasyJet | Couldn't answer my question, noCustomer service d | 1 |
EasyJet | Couldn't attend my flight due to a red warning got on to easy jet and they couldn't help me or reimuburse me even though it was a national red warning. Very disappointed. | 1 |
EasyJet | Couldn't cancel person off booking and website makes it so that you can't check in others on booking to print tickets until everyone has been checked in. | 2 |
Ryanair | Couldn't change flight on website as continue button after selecting flight just greyed out with no error message. Only way to chat to a human is to first chat to the robot and figure out the magic incantation that will allow it to put you through to a human. Waited 50 minutes for a human to answer last night and currently trying again this morning, so far to no avail. Looking at price history the flight has gone from £60 to £250 in just days so I also am feeling ripped off. | 1 |
EasyJet | Couldn't check in online due to a flight change. Tried on 12 separate occasions. No ability to check in whatsoever, which was a necessity as travelling with children under 12yrs. Called 'customer service' on the only contact number available (0330 @ 20p per minute - UK). Spoke to Lebo in India. She advised to check in at the airport. Explained we wanted to check in online so as not sat away from our children. Lebo refused to listen. Really bad attitude. Didn't even ask for a name or booking reference. Refused to listen after I explained why we needed to at least try and check in online and if she could help. Lebo then disconnected the call. Joke of a company, complete waste of time and utter rip off. | 1 |
Ryanair | Couldn't check online and have to pay 55EUR at a counter. | 1 |
EasyJet | Couldn't check-in online, but wouldn't tell me why. Couldn't tell me what time check-in counters closed as 'it depended on the cabin crew'. I suspect it was due to overbooking. | 2 |
Grupo IAG | Couldn't complete a flight booking that I had held because of a fault with their website which kept me on a loading page and wouldn't allow me to complete the booking within 72 hours (apparently an issue several people have had). I sent a formal complaint, spent 40 minutes on the phone with them and they wouldn't honour the held price as too much time had passed (I sent a formal complaint minutes after it didn't work and I'm yet to receive a response hence me phoning a few days later) and they still took the £20 from my account. They shouldn't offer these services if their website can't function to a basic standard. | 1 |
Grupo IAG | Couldn't compliment the staff enough on our Aer Lingus flight EI777 from Lanzarote back to Dublin on Monday 7th of April. They all were fantastic, their service and attitude went above and beyond and made everyone's return trip home fantastic. They showed a true love of there job and it reflected in there fabulous attitude. Thank you too all for your outstanding customer service, they are a credit to your company and have restored my faith in Aer Lingus | 5 |
EasyJet | Couldn't connect. Said chat still running but there wasn't | 1 |
Jet2.com | Couldn't fault Jet2, a lot better than "other" airlines | 5 |
Jet2.com | Couldn't fault any element of the flights in either direction. Check in staff kindly ignored the fact that we were marginally over weight going out. | 5 |
Jet2.com | Couldn't fault anything about Jet2. Customer service was excellent. Flight times perfect and comfy enough for a 3 hour flight. Cabin crew Charlotte and the other crew made for a very pleasant experience | 5 |
Jet2.com | Couldn't fault anything fight staff everything went we'll, well done jet2 | 5 |
Jet2.com | Couldn't fault anything. From check in to landing. | 5 |
Jet2.com | Couldn't fault it at all, First time I had checked in with a bike bag and that was dealt with quickly and simply, no fuss. Reserved seats were as sorted (wing emergency aisle, so good leg room) Pre booked food was as good as that sort of thing can be, All bags were quickly collected at destination. Same thing for the return journey.If I can I'll certainly consider using Jet2 again.Main reason I chose Jet2 was because of problems a couple of years ago with EasyJet, return flight was cancelled no reps in the airport and I had to sort everything via the app. Jet2 had reps. | 5 |
Jet2.com | Couldn't fault it. Staff were friendly and professional. Boarding was fine just hate the bus trip back to the terminal at Birmingham, but that can't be helped. Just wish we weren't crammed in like sardines!! | 5 |
Jet2.com | Couldn't fault jet 2 | 5 |
Jet2.com | Couldn't fault the service we received on our recent flights from Leeds Bradford to Palma and return. | 5 |
Jet2.com | Couldn't fault their customer service. | 5 |
Jet2.com | Couldn't fault them. A very good first time experience flying Jet 2 | 5 |
Ryanair | Couldn't find any contact details and noticed many here have had the same issue | 1 |
Jet2.com | Couldn't find fault with any aspect of the flight. Never flown with Jet2 before and everything was smooth sailing. Bag drop was fast at both ends of the journey, staff were very polite and happy especially in Santorini. Flight crew were polite and the flight was on time. The only bad things I could say were the seats were cramped and playing Jess Glynn on the flight gets old quickly! But these planes are always cramped! Nothing that wouldn't stop me flying again. And the price was reasonable too - we paid about £290pp return to Santorini in early Sept inc a checked in bag and paid for seat selection which isn't bad at all! | 5 |
Jet2.com | Couldn't find fault. All staff had a smile and were happy to help | 5 |
Ryanair | Couldn't fly because of covid. Refused to change the flights or reimmburse us. The worst airline in history. We now pay slightly more for Easyjet or Jet2.AVOID AT ALL COSTS | 1 |
EasyJet | Couldn't fly due to Covid travel restrictions. Easyjet was super fair and allowed us to cancel our booking and refunded us the full amount within a day! Super customer service in what is a very difficult time to navigate for an airline! | 5 |
Ryanair | Couldn't fly due to the FCO advising against travel to Spain, Ryanair refused to refund, used to fly with them a lot now they can forget it disusting company, with a disgusting ceo | 1 |
EasyJet | Couldn't get a refund for a cancelled flight (they cancelled). | 1 |
EasyJet | Couldn't get connected, window kept saying connection issues, was on for 10 mins and nothing happened | 1 |
EasyJet | Couldn't get through to anyone at all. What's the point of calling it a 24/7 chat service when no one answers. | 1 |
EasyJet | Couldn't get through. | 1 |
Ryanair | Couldn't get verification through Ryanair system.Rather handy I would say when they then charge £110 to be checked in. Customer services didn't give a damn. DONT FLY RYANAIR | 1 |
Ryanair | Couldn't give a zero star. Shameful and fraudulent! | 1 |
Ryanair | Couldn't give them more stars due to all the stupid hidden extras that make up the fareI felt the prices charged on board were high for the refreshmentsThe online check in was straightforward having downloaded the Ryanair app to my phone, so I had iteanrry and boarding cards at fingertip, no messing round with printing out tickets etc...the flights arrived on time (despite slight delay both on outward and return departure)I found the cabin staff friendly professional even though they were at times overworked.Overall Ryanair in my experience is not as bad as their reputationMy advice ensure you understand how it works, get the right size luggage, weigh your bags, download the app, check in online. | 4 |
EasyJet | Couldn't have asked for a better a service. | 5 |
EasyJet | Couldn't have asked for better customer service. Our flight times had changed a few times and although none were "significant changes" they had changed enough over time to go from day flights to night flights. I sent a message on twitter expressing my concern as I have epilepsy and need a solid sleep routine as lack of sleep causes my seizures. I got a reply from Sivu who then offered me a refund, vouchers or a transfer. So we have now moved to a different airport with better flight times at no extra cost.I cannot thank easyjet and Sivu enough for their help and getting us on more suitable flight times for me.I have never experienced better customer service anywhere, ever. Nothing was too much trouble for Sivu they are a credit to your team.Now I can to back to looking forward to my holiday again :) | 5 |
Jet2.com | Couldn't have been easier all on time clean airplane pleasant and attentive cabin crew only downside was security and passport control both ends and a distinct lack of staff and automatic control points that worked. | 5 |
EasyJet | Couldn't help with my query but pointed me the right direction to get help... | 5 |
EasyJet | Couldn't help with my query. Thus company need to up their game. Need to have a live chat to discuss holidays and not just flights... | 1 |
EasyJet | Couldn't help! | 1 |
EasyJet | Couldn't helpNo answer after being left in queueAbsolute joke | 1 |
Jet2.com | Couldn't make the flight. Not issued a refund which I understand. To change the flights to a non-peak time required an additional £600 on top of the £878 already paid. And now struggling to get a hold of anyone to deal with airport tax claim.Really bad customer service due to get worse as calls for flight only transactions are stopping. Be aware future customers! | 1 |
EasyJet | Couldn't of helped more! Thank you so much | 5 |
Vueling | Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice. | 1 |
Ryanair | Couldn't put enough staff on to run a flight for my parents that they bought tickets for months in advance. We lost money on food, hotel, and had to cancel ny fathers 70th Birthday party. | 1 |
Jet2.com | Couldn't rate you guys highly enough. Having travelled back during the outage, our bags were left at Palma airport as the computer system was down. However we were made aware of all of the problems, despite the airport feeling packed, queues everywhere, we made it back on time and were informed that we should pick up a form from the helpdesk to register the left behind bags. Picked up the form, registered our left luggage and the very next day they were delivered to our home address. Thank you!! | 5 |
Jet2.com | Couldn't really fault it | 5 |
EasyJet | Couldn't resolve my log in issue. 3 different chats, 3 different "solutions" none of which resolved my issue and all representatives were just interested in getting me off the chat asap. | 1 |
EasyJet | Couldn't resolve. | 1 |
EasyJet | Couldn't speak to a human. Ridiculous | 1 |
Ryanair | Couldn't travel to Spain in June due to my daughter having to shield, also the 2 week isolation period on our return home would have clashed with her returning to school.Contacted customer service 4 weeks before we were due to fly and was told to fill out a form as I would be entitled to a refund for her flight and all on the booking due to serious illness.I submitted the form and received no confirmation email. I contacted them a week later to check that they had all the documentation regarding her condition in order to process our refund to which they said they had.Weeks later I contacted them again only for the customer service operator to say we weren't entitled to a refund as we didn't turn up. When I asked to speak to a manager/supervisor she simply hung up.Tuesday 13/10/2020 I received this:I refer to your recent correspondence dated 05/07/2020.I wish to inform you that Ryanair tickets are non-refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase.Changes to flight dates, routes, times and customer names can be made online or by contacting our Customer Services Department prior to the initial date of travel. Change fees and possible fare difference will apply.I sympathise with your circumstances but I am not in a position to process your refund request and recommend that you contact your travel insurer with regard to this matter.Your sincerely,S. DulbytskaNow awaiting the call transcripts as we were acting under the instruction of their customer services operator out of pocket nearly £800....absolute disgrace of a company. | 1 |
EasyJet | Couldnt complete what I wanted to do, used FAQ chat and problem solved | 5 |
EasyJet | Couldnt help me with query - also waited 30mins to get a response. | 1 |
Grupo IAG | Couldn’t book in online. Arrived at check in to find we had been bumped off due to overselling. No BA staff available. Very helpful Gatwick staff got us a bus to LHR and a flight to Toulouse. Had knock in effect on our car booking and sharing as the rest of family had been able yo board original flight. Airlines should be legally stopped from selling seats twice. | 1 |
Grupo IAG | Count on BA for canceling your flight a few hours your trip before for no good reason at all. They don't even book you onto the next available flight, they just leave you to fend for yourself and pay for a new one yourself. Not only that, they will lose your luggage while you're on vacation and not give you your luggage until 5 days into your vacation. | 1 |
Ryanair | Couple days before flight got message with cancellation. After i made cancellation i was told wait 24h bit after 5 days money still somewhere in the air | 1 |
Ryanair | Couple of times flew with Ryanair and sometimes was good, sometimes was not so good but overal grade is rather good. Once they have not clean the mess in aircraft, once the plane was delayed and I didn't make it for the train. The planes are rather good condition, but you can see that they are old. | 4 |
Ryanair | Court proceedings will go ahead Monday 6th July | 1 |
Jet2.com | Courteous and efficient in general. Friendly.One stewardess however was very loud and should consider lowering her voice when chatting with colleagues. Though in herself, was nice enough. | 4 |
Jet2.com | Courteous and efficient staff | 5 |
Jet2.com | Courteous cabin crew, decent legroom very happy with the experience | 5 |
Jet2.com | Courteous cabin crew, orderly boarding and exiting the aircraft. Punctuality was very good. Hanging around outside in hot sun at Marco Polo, Venice, waiting for bus to the plane was not a happy experience. | 4 |
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