Airline
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| Rating
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10
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|---|---|---|
EasyJet
|
AGAIN easyJet cancel another flight...This time for NOVEMBER.I've used this company 4 times a year for 8 years now & am getting Pi$$ed off they keep cancelling flights so early. Do they know something we don't yet about travel in November?They could be doing this to make more money as the booking is a re booking after they cancelled the flight in 2020 when the flight was cheaper. Now wishing to make more money & re sell the seats at the hyped cost now! just a thought.Will stop using as of now. Still have another flight booked (Again a re booking of another dropped flight)easyJet DO ONE!
| 1
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Iberia
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AGAIN: 🤮Iberia🤮 thanks for changing my flights to something impossible... or do you offer #timetravel so I can get my followup flight? 🤮
| 1
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EasyJet
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AI bot couldn't respond to query - "passed to an agent" - no response
| 1
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EasyJet
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AI could not answer my Q. I asked for a customer service assistant (real person and was in a queue. I popped away and when I came back had been re-routed to AI.It would have been nice if I was left in the queue. It was obvious I still needed help.
| 1
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EasyJet
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ALC to LGW 9/11/24. We use special assistance due to disabilities so should, logically, be boarded first. Even paid for an extra bag to secure speedy boarding. Assistace vehicle, diesel powered with engine running constantly as the assistants assumed the aircraft door would be opened, kept waiting outside the aircraft, pilot started engine, access door still shut, staff seen inside, subjected to very dangerous diesel and aircraft engine fumes for almost an hour. Plane already loaded, no help whatsoever and spent half the journey coughing due to inhaling dangerous fumes. Captain had objectionable attitude, couldn't have cared less.He probably forgot he had 4 special assistance with 2 companion passengers but hadn't the decency to admit that. Coffee and tea £6.95, coffee like mud, tepid and undrinkable, tea, last water in the flask to make it so just about warm but told to be careful because it was hot. Outrageous prices for undrinkable coffee and tea. Crew told assistance passengers it was a short level walk to a buggy. It was a very long walk with an incline. Still waiting for a response to the complaint and still coughing. Thanks Easyjet
| 1
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Iberia
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ALC-MAD-LHR in Business class and first leg operated by Iberia Express. All flights on time small business class cabin attentive service I was served a small tasty snack together with a glass of cava on the first leg of the journey. On the MAD-LHR great purser very attentive constant rounds of water great food choices of entrees great wines and spirits. Bang on time. Must be my luck but I find Iberia faultless. The Dali Lounge in Madrid is comfortable with great food offerings less crowded than the BA Galleries in T5.
| 9
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Grupo IAG
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ALL I AMGOING TO SAY IS AVOIDTRIED TO UPGRADE MY WIFE OVER PHONE CANT BE DONE!!THEN GET TOLD OH IF ITS AVAILABLE WILL GIVE YOU COMPLIMENTARY.I SAID LISTEN TO THE CALL THEY ARE TELLING ME IN THE CALL THIS IS NOT BEEN SAID. WHAT A JOKE WHY WOULD I LIE ABOUT SUCH COME ON!!!!I HAVE PROOF OF THE CALLS SO I HAVE REQUESTED THEM LETS SEE WHAT THEY HAVE TO SAY WHEN I LISTEN TO THEM……..
| 1
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Jet2.com
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ALL ON TIME , FRENDLY AND HELPFUL STAFF ANDFAIR PRICES.
| 5
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Turkish Airlines
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ALL THESE AIRLINES TURKISH AIRLINE, AJET HAVE NO REGARDS TO THEIR CUSTOMER - AVOID AT ALL COST.
| 1
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Jet2.com
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ALL of the staff I encountered recently, were exemplary, in their attitude, care and kindness I asked the 2 flight attendants if they were trained in " niceness" , it appeared that it was natural, ...all credit to the 2 ladies, and your HR department in the selection process...well done!
| 5
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Jet2.com
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ALL staff, check in Manchester & Spain, cabin crew to & fromextremely helpful, pleasant, cheerful. I do multi trips, visit family, Jet 2 definitely the best in all respects. Will always travel with Jet 2, definitely 1st choice. 10 stars.
| 5
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Grupo AirFrance-KLM
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ALLERT: DON'T USEBAD CUSTOMER SERVICESKLM is an airline that shouldn't be operating as the company itself and the customer services is disgusting. Flew from Portugal to London back in October 2021 and after 7 month I'm still fighting to receive my refund. They damaged my luggage badly and don't want to refund it. Don't use this airline.
| 1
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Pegasus Airlines
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ALWAYS DELAYED. Have taken their flights 10 times at least. I think 9/10 were at least delayed an hour!!!!!Shame on you! Don't you learn from experience!
| 1
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EasyJet
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ALWAYS LATE. Never on time, at least 1 hour late every time I fly with them. No sandwiches available and nowhere to charge anything or a miserable water included on a 6 hour flight.
| 1
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Vueling
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ALWAYS LATEHORRIBLE LUGGAGE FEESHORRIBLE CUSTOMER SERVICEUNCOMFORTABLE FLIGHT HOURSSEATS TOO SMALLTOO EXPENSIVE
| 1
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Jet2.com
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ALWAYS RELIABLE AND REASSURINGAs always, we have had another seamless & worry free holiday with Jet2.We have flown with many airlines and Jet2 stands head & shoulders above them all. The confidence they instilled is so reassuring. Straight forward, no nonsense booking on their website. Always smiling staff on hand to help.THANK YOU JET2 😎Paddy & Lesley McNally SHEFFIELD UK
| 5
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Norwegian
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ALWAYS delayed. Every. Single. Time. And the misinform about the delays.
| 1
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Jet2.com
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ALWAYS plenty of helpful, cheerful staff at check-in. We've flown numerous times with Jet2 and our experience is always the same, quality airline with great staff.
| 5
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Jet2.com
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ALeah's good customer service and someone on hand if needed
| 5
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Air Europa
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AMS - Madrid - Havana and return flight. Good new planes. Enough space. Crew not very helpful and friendly. Return flight was better than the flight to Havana. The food was really terrible no taste and disgusting. I will not book them again.
| 4
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Vueling
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AMS-ALC-AMS. My 5th flight on this route always good service with friendly staff. I normally pay extra to reserve a seat near the front. Staff onboard are usually very nice and accommodating. Seat pitch is not great but it is a LCC. Seats are comfortable enough though for short haul and the planes are clean newish A320's. Generally on time.
| 8
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Vueling
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AMS-BCN VY8301 3 April. Return BCN-AMS 6 April VY 8306. We flew Vueling before with not much issues. This time the checking via the website did not work website down all the time. The mobile app does hang as well. We were informed few days before the flight of half an hour delay. Then for the flight back from BCN to Amsterdam we experienced another 2 hours delay including an hour in the plane. Staff were rude and uninformed and refused to give their name. We arrived two and a half hours late. Customer service reply was sorry nothing we can do. The return flight was operated by an airline called Avion this was not mentioned anywhere on documents or communication Avion is even worse then Vueling in terms of staff and service. All in all appalling service.
| 2
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Vueling
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AMS-BCN VY8310 on Oct 17, 2024.Cabin crew is nothing but rude and do not have passenger safety in mind. When entering the plane, puser and crew member were enjoying their coffees while laughing and chatting, backs towards passengers coming in. I purposely greeted them in a clear voice ("good afternoon"). Later, (15 minutes before landing) the purser came to see mee, and attacked me for greeting them in this way...Seriously! She was not happy and I had disturbed them in their work... Well, seems her work was to drink coffee and giggle, not greet passengers and check whether they are okay and fit to fly, like ANY OTHER AIRLINE does. The audacity to tell off your customers for greeting you is a new standard for me. Unprecedented.
| 1
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Vueling
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AMS-BCN return. BCN-IBZ return. We tried this new airline because of the timetable and cost. Unfortunately at every turn we were disappointed. Three of four flights were >45min delayed for no reason (no reason given no apology felt necessary on behalf of crew). We realized upon booking that it was 100 euro cheaper to buy one-way tickets versus return tickets for each destination. However what we did not realize nor is it mentioned that your luggage will not connect. In other words you must pay 100 euro more each-way for your luggage to connect. We had 35 min to connect in BCN claim bags check-in get on plane (we made it). Very misleading and even the check-in agents said it was a very bad business policy and to write to the company. The seating provides very little legroom. The flight crew were superb - that's about the only high mark.
| 1
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SAS
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AMS-CPH and CPH-EWR in Business Class - excellent onboard service and the food especially from AMS very tasty. Started out badly with an apparently brand new ticket counter agent who incorrectly checked me in to ARN not EWR. The lounge at AMS (3rd party) is poor - I hadn't had breakfast thinking I would be able to grab at least some bread/crackers and cheese at the lounge but that was not to be. The lounge does have ample seating but that's about it - no computer terminals. The lounge at CPH was better but not up to the standard of a major carrier's hub (at least not on the first level where Business class passengers are directed) - the only wine (2 choices - red or white) came from beer taps and the food selection was bare bones for an early evening transcontinental departure. Once on board things looked up - with 1 recurring annoying exception - both my seat mate and I both women never got an offer to hang up our jackets and finally wound up hanging them up ourselves - this happens to me a lot and always burns me. Aside from that the service was very good and the food OK - after the meal service when the flight attendants change into chef's outfits they put out a snack bar of fruit cookies etc. and I always like this possibility.
| 7
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Grupo IAG
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AMS-DUB October 9th and back again October 12th. Both times just after 1PM. No delay on first flight half-hour delay on second but reduced to 20 minutes on arrival. Hand luggage was slightly (about 1 inch) too broad but was never measured or weighed and therefore it wasn't a problem. Both flights about three quarters filled - all single travelers myself included got either a window or aisle seat with the middle seat left clear. Friendly staff and clean planes. On short haul flights no television screens with flight information. Available food on plane very limited. Inflight magazine one of the most boring I've read so far. Good value for money I'd use them again but not for a flight with a layover since (small) delays seem to be common.
| 8
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Eurowings
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AMS-HAM-AMS. Very unpleasant experience AMS-HAM got cancelled due technical issues so I was put on their next flight which departed 3 hours later. Once en-route service was good though. Return flight 8 days later was delayed by 1 hour then got cancelled as well again technical reasons. This was the last flight of the day so I was offered a hotel. Instead I requested to be put on the Lufthansa HAM-DUS flight as AMS and DUS were about the same distance by car from my final destination. This was granted and all in all the delay was under 2 hours which is considering the situation not even that bad. LH was one of my preferred airlines but after this round-trip my confidence in reliability of LH (which Eurowings operated this flight for) is lost.
| 4
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EasyJet
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AMS-LTN and LGW-AMS. I realised that the outbound flight was very tight and tried to change it but found that it was cheaper to book a second flight giving me the option of two - illogical but no more so than some railway journeys. The easyJet product is basic but acceptable - the aircraft was clean and the cabin crew friendly. I did not pay for allocated seating - the randomised seating that you get is a bit annoying. My main complaint is about the queuing. The outbound flight was delayed by 25 minutes. This is understandable, there were slot restrictions into AMS, but there the delay was not put on the screen seven though easyJet must have known about it and the gate closed before the plane actually got to the stand with passengers left to wait (fortunately in the gate). Don't think that you will get on a delayed flight if you are running late. There was a delay at LTN because the entry gate would not open and everyone had to wait on the apron although this was presumably down to the airport. The return flight was fine - we actually arrived on the gate a few minutes early and I wisely decided to remain seated and be the one of the last to leave the gate, given that the airline has allocated seating, having seen people waiting in lines on the ramp. I cannot complain having paid £61 for three flights, two of which I used but the product of better legacy carriers is superior.
| 7
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EasyJet
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AMS-London Southend return. Again easyJet did an excellent job and far more cheaper than any airline between The Netherlands and London. We were whisked to London (40 mins) and back (35 mins). Legroom terrible but that's the disadvantage of LC-flying. The only one. Efficient friendly crew good information from the cockpit and swift bagdrop both ways. The only problem is caused by passengers on row 16 and beyond boarding the plane at the front instead of - as requested - from the back. Not easyJet's fault. Southend is a breeze with up to 4 trains/hour to London (1hr).
| 8
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Grupo AirFrance-KLM
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AMS-NCL was changed from 12:25 to 10:00. The problem, on Sunday morning we can't get there on time from Antwerp by Thalys (train). Customer service were not willing to place us on their afternoon flight instead. KLM Representative was rude and even hung up on me! To whoever is reading this review I suggest, if possible look for an alternative to KLM.
| 1
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EasyJet
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AMS-NCL-AMS. Both full flights but the job was very well done. Paid 170 for 2 incl. one bag which was almost half the price of KLM at almost the same departure times. Friendly crew - also at drop off no constant harassment with product selling like Ryanair on time performance and fair prices for drinks. EasyJet shows that low cost travel doesn't mean you want to be treated like cattle.
| 9
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Grupo IAG
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AMS-ORK in A320s. Both flights were on time and the cabin crew friendly. In this respect they exceeded my expectations. The planes looked relatively new although on the return trip the cleaners seemed to have missed areas. The range of food/drink for purchase is excellent although the alcohol is expensive for what you get. The only real complaint is the horrible departure times they offer on this route.
| 8
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Iberia
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AMS-PTY-AMS Round trip Amsterdam to Panama City with a layover in Madrid. Flight AMS-MAD with a A320. Flight ok staff friendly. MAD-PTY with a brand new A330. Great flight nice entertainment system. First meal very nice but the sandwich and snack afterwards were not very good very dry. Staff was ok. PTY-MAD with an older A340. Seats were ok but no IFE system only main screen. Food the same as on the other flight first meal good other meals dry and stale. Staff ok. Last flight MAD-AMS with A320. ok flight no remarks there. For the price we paid these flights were good value for money and on time.
| 7
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Grupo AirFrance-KLM
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AMS-TXL KL1823 on 26-3-2015 was normal (3 stars, sandwiches are since years of very low quality, the KLM catering responsible should once fly Swiss Economy and taste the good bread they have there).TXL-AMS KL1830 on 26-3-2015 was a mess. Boarding was announced in the KLM lounge at 17:30 (flight should leave at 18:20). Went to security control for gates D, completely crowded with hundreds of people. Priority queue had about 50 people in front. Security people took about 1-1.5 minutes per person (single line, only 1 desk for preparing). Whilst waiting, other airlines pushed people through the queue, KLM made announcements at 18:10 about 'last boarding for AMS' and German security took breaks. At 18:20 we finally got through security to find out at the gate that the flight was 20 minutes delayed. Boarding started(!) then at 18:40.In short, the KLM ground crew and the Tegel responsibles could avoid a lot of unnecessary stress through better coordination and communication.
| 1
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EasyJet
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AMY!!!!!Absolute superstar.You made my huge problem disappear!!!!Thanks for helping me.I am so grateful
| 5
|
Ryanair
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AND MORE LIES 2786870612 weeks after the refund was SUPPOSEDLY processed - still not in my bank - 57 times contact made with Ryanair LIES LIES AND MORE LIES - BE PATIENT I AM TOLD - NEXT WEEK I AM TOLD !!!! AND GUESS WHAT NO RESPONSE TO ANY REVIEWS ON THIS SITE - THIS IS THE CUSTOMER SERVICE YOU CAN EXPECT IF YOU USE THIS COMPANY !!!!
| 1
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Grupo AirFrance-KLM
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ANY REFUND FOR MISINFORMATION? We were flying to Amsterdam from London's Heathrow on January 01. Our flight departure date was 11.45 and we arrived early. When we booked in, the KLM attendant said "You don't have to go through until 11.15..." So we had a leisurely coffee and went to the security gates just before that time. Our tickets were refused. "You are late. Please go to section F"....Section F was empty. Heavily armed policeman told us to try section H, where we found we at last found a kind,helpful man who rushed us through security- only to hear the gates had just closed. We had to re-enter the UK and get on the next flight. The KLM attendant was most apologetic when she heard our story. "I could try and get you a refund, but it would take too long." We had to pay another sixty pounds each. KLM could you please refund us?Thank you so much, Jennifer Everingham, Knysna, South Africa.PS This is the only way I can get through to KLM! There is no client service/complaints email address which is strange.
| 1
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Iberia
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APPALING SERVICE!! Absolutely shocking airline. Worst experience ever. First time booking with Iberia. The flight is run by British Airways but booking done through Iberia.We arrived at Heathrow Airport on 22nd May to go on holiday with two toddlers. Had booked direct flights only to find out we were kicked off the flight and were not able to board the flight we paid for!! Iberia then arranged another flight for us where we had to change in Brussels for 3 hours which meant arriving 7 hours later than planned. Resulting in a horrible journey with two toddlers. However, this is not the worst thing about the airline....A day before our flight back which was already booked through Ibera, we try to check in online only to find out we have also been removed from our flights back and Iberia had not even informed us about this. We only found out as we couldn't check in online and so called the airline to enquire.I have been travelling several times a year for the last 20 years and have never ever experienced a situation where I am removed from a flight I paid thousands of pounds for without even being informed about it!!Iberia could not even help us and recommended we book flights back home through a different airline!! We ended up paying another £2000 to travel back from palma to London. Standardly this ticket would only cost a few hundred pounds, but as we had to book less than 24 hours before the flight, we ended up paying a lot of money.When we requested to speak to a manager whilst trying to resolve the issue with Iberia over the phone, we were told to call back in 7 hours as we do not speak Spanish and therefore had to wait for the English speaking manager to start his shift.
| 1
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Grupo IAG
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APPALLING CUSTOMER SERVICE CAN ONLY AGREE WITH ALL THE BELOW REVIEWS !!!! AVOID THIS AIRLINE AT ALL COSTS WE SPENT MANY THOUSANDS OF POUNDS AND FLIGHTS WE CHANGED VIA EMAIL MONTHS AFTER BOOKING ,SO CONNECTING FLIGHTS DID NOT CONNECT ,SPOKE TO AGENT VERY POOR PIGEON ENGLISH ,COULD NOT FIND BOOKING ETC DESPITE GIVING ALL OUR DETAILS ,INCLUDING E TICKET NUMBERS AND BOOKING REF ,SO WE LOGGED ONLINE CANCELLED THE COMPLETE BOOKING OURSELVES .WHAT AN APPALLING AIRLINE. LINKED WITH AMERICAN AIRLINES ....ANOTHER AIRLINE DOOMED TO FAIL.AVOID AT ALL COSTS !!!!!
| 1
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Lufthansa
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APPALLING SERVICE FROM LUFTHANSA.On 16 July 2017 Lufthansa flight LH953 was late, hence I only managed to get out ofthe plane at Frankfurt at 11.45, rather than 11.25. I asked the flightattendants to call Lufthansa so that they could send somebody to takeme straight to the gate to catch my Lufthansa connection LH 1338 to Budapest, but they told me to simply get there as soon as possible.Please note: LUFTHANSA HAD SENT representatives to meet people who had a connecting flight to Rome and one other destination. They were waiting for them outside the plane.I run to the relevant gate as fast as I could. I went through passportcontrol very quickly by using the automated gates and I was allowed todo security without having to wait. No-one could have reached the gateto catch my connection any faster.I arrived at the gate to get my connection at 12.10, five minutesbefore departure time. The gate was closed and I was denied boarding.I was given a boarding pass for the following flight, LH 1340, andarrived in Budapest at 18.00 - 4hours and 15 min later than originallyplanned. This caused several problems, as this was a business trip.I told by a Lufthansa flight attendant on the flight back that they never wait for one or two people… Just too few.Three and a half weeks later I am still waiting for Lufthansa to even acknowledge my complaint in writing, let alone resolve it. I will never fly with them again. Avoid.
| 1
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EasyJet
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APPALLING SYSTEM/CUSTOMER SERVICE. When my flight to Croatia was cancelled due to the pandemic, I accepted a voucher from easyjet as opposed to the full refund - as I knew they were struggling and that this kind of thing really helps their cashflow. MASSIVE MISTAKE. To make a booking to use your voucher, you have to ring up the customer service team (naturally, I was on hold for over half an hour just to get through). It is almost like they want to make sure it is really hard to claim your voucher... HMMMM....My booking was finally made, a simple domestic flight from Edinburgh to London, except I have just found out (3 hours before my flight upon trying to check in), that the booking isn't recognised. Despite receiving a confirmation email AND having been charged the full amount. I have been on hold for an hour and counting and can't get through to anyone. Absolutely rubbish. Sort out your bookings system & customer service or you're going to risk losing the remainder of the skeleton numbers of people who are still loyal to you.
| 1
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Grupo AirFrance-KLM
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APPALLING service by crew on board. Avoid KLMI boarded a flight (KL0590) and on getting to my seat it was soaked with water. The AC above my seat was leaking. I drew the attention of a crew member who was nearby to the soaked seat. She told me "it's just water madam" and asked me to proceed to sit down. I was gobsmacked beyond belief that a customer service personnel could be this blatantly rude unapologetically. KLM is this the kind of people you employ??? She didn't even apologise nor offer to resolve the problem with the seat. She just asked me to sit in the seat soaked with water annd said once the plane moves it will stop. Appalling service.If you've never boarded KLM before please avoid them. Totally! Utterly appalling service. The crew members name was Heidi. It's very shameful that you have no manners and treat your customers like filth KLM, that will be the last time I throw money into your appalling and abysmal service.I've posted this review on Facebook, Twitter and instagram for the world and all to know how bad your personnel treat customers on board. I took a photo of the crew member who gave this poor treatment. She just didn't care. To Marjan Rintel, you could do better, employ better staff, and properly train your staff on customer service. This rudeness by your staff on various flights is no credit to your leadership and a stain on your credibility. Really Appalling! Do better!
| 1
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EasyJet
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APPALLINGWhy does trustpilot not have ZERO star? I have no choice but to leave 1 star, EJ don't deserve 1 star 😡Customer service is shocking.I called them to add a child onto an existing booking, the call lasted 50 minutes before they cut me off.When I called back the price went up, I was furious, they wouldn't honour the original price, absolutely despicable.We only have Ryanair and EasyJet from Liverpool, we have no other choice, if only we did, I'd bin both.Zero star for me.Trustpilot, you need to add zero star.
| 1
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Vueling
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ARANCHA LADY STAFF ON BOARD MANAGER FLIGHT ASSISTANCE FROM IBIZA TO BARCELONA, SHE HIDE HER NAME PLATE WHEN I ASKED HER FOR HER NAME BUT LUCKILY PASSENGER NEXT TO ME READ HER NAME, RACIST ONBOARD STAFF AND CHECK IN STAFF, Total luggage scam and FRAUD STAFF. Then at the airport the automats of boarding are not working (IBIZA TO Barcelona). You have to check in at the regular checkin. There they say that your trolley is not hand luggage and have to pay £115. More then the flight costs. In the line up you see the same trolleys or even bigger going on board the plane. Never ever again. WHEN I ASKED HER COMPLAINT FORM SHE REFUSED TO GIVE ME COMPLAINT FORM AND HIDE HER NAME PLATE WHEN I WAS COMING OUT OF AIRCRAFT, WHOLE STAFF WAS FULL OF FRAUD. AVOID THIS AIRLINE AT ANY COST OTHERWISE BE READY GET ROBBED. EVEN THEIR WEBSITE COMPLAINT FORM LINK ALSO NOT WORKIONG SO NOBODY CAN MAKE ONLINE COMPLAINT TO THIS SCAM AIRLINESARANCHA FRAUD AND ROUGH LADY ON VUELING AILINES FROM IBIZA TO BARCELONA.
| 1
|
Norwegian
|
ARL-LGW used the check in machine at the airport and from start to finish all went smoothly arriving 10 mins early. B737-800 was new seats and legroom very good all in all a very good product for the price.
| 10
|
SAS
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ARN-CDG Aged MD. Delayed because of late connecting flight from Oslo. Delayed again because of overbooking. Very nice friendly staff disgusting sandwiches good information from the Captain. I will always fly SAS because of their excellent youth prices. A big plus is the check-in you can do yourself at the machines at the airport. Takes 2 minutes to print out your boarding card and then just go and drop your luggage.
| 8
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SAS
|
ARN-CPN-LUX and back. The Stockholm-Copenhagen route is so well worn it's almost like a shuttle service to feed the Copenhagen Hub. The bit that interested me was the CPN-LUX leg which was equipped with their new Bombadier CRJ-900. Now that the old MD-80s have been relegated to the scrap heap these new planes are to become SAS's regional workhorses. Even in the back seats (near the engines) the experience is very smooth much like flying private jet. Would recommend Usual free tea and coffee and very little else from SAS.
| 7
|
Norwegian
|
ARN-LGW-ARN Oct 04-06 on a almost new B737-800. Very smooth boarding and flight took off and landed according to time schedule. Being a low-fare airline getting there on time and in a safe way is priority no 1! Flying within Europe with Norwegian is a dream however I would think twice before going long-haul due to technical problems with B787. Remember that low-fare airlines charge extra for (almost) everything - it's part of the concept!
| 9
|
Norwegian
|
ARN-LGW-ARN. I regularly take this return trip from Stockholm to London and thus far have been very impressed. Professional staff new aircraft and reasonable pricing policies. You would be inclined to believe you were travelling on a flag carrying international airline for most aspects of the journey the only give away is when the inflight trolley comes along and you are reminded that you actually have to pay for any snacks/beverages required. All this comes at a slightly more expensive ticket price the advantage is that you do arrive in the city advertised and not simply within a hundred miles of it. Still very competitively priced and the free wifi onboard is a big bonus.
| 10
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SAS
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ARN-LHR on an ageing but generally clean B737-600. Seat space is sufficient and boarding/departure was all handled on time and well. The ARN terminal is very nice and spacious. Service onboard is minimal. BOB is exorbitant and the quality is just awful. After purchasing BOB I wasn't offered the complimentary tea/coffee. Early arrival into LHR was a pleasant surprise. If it wasn't for the very affordable price SAS wouldn't be an option in the future.
| 4
|
Iberia
|
ARN-MAD SVQ-MAD. All flights on Iberia Express. The airline has been voted as the world's most on-time airline and my experience clearly reflected that. All flights were extremely punctual. Service was also efficient and friendly and the staff were well groomed and professional. BOB options are decent but not as extensive as Norwegian's. Seats were comfortable with decent legroom. Magazine was also very well written with excellent articles. Overall a reliable LCC product with on-time flights.
| 8
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SAS
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ARN-MLA 737-800. Travelled on one of these "charter" destinations with SAS. It's an all charter experience. Last year I decided to fly in Economy Extra but it's not worth the money so this year it was economy. We took off within 5 min from scheduled departure. Pretty full flight and 4 cabin staff onboard. Still it took almost 2 hours before we were offered to buy something to eat or drink. Flight was smooth but with a very tired cabin staff. Landed on time in Valletta.
| 2
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SAS
|
ARN-OSL-AES return. Flights uneventful slightly late due to de-icing. Free coffee OK. My dissatisfaction is due to that SAS - for unknown reasons - changed the seats I had reserved (OSL-AES) when checking in and which were printed on our boarding cards. Not a big deal in general maybe but if flying with younger children I find it utterly unacceptable. Bringing the problem to a stewardess attention only resulted in that my 8 year old got a seat behind her mother. Not OK by my standards. Trying to e-mail SAS about my complaint does not seem possible which is yet another dissatisfaction. Except for those complaints I would rate SAS as a 3+ airline.
| 2
|
SAS
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ARN-SKG one way flight on SAS Boeing 737-600. It was a full flight due to Christmas holidays. Seats were extremely uncomfortable especially for tall people. Only coffee and tea free. Cabin was clean but crew was cold just doing their job. Recommended only if you find a cheap fare.
| 3
|
Norwegian
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ARN-TFS-ARN with Norwegian. Booked it because of the cheap fare (if booked in advance) - we were a group of five and the flexibility of not having to limit to the usual package holiday 7 or 14 days. Both flights were delayed by about one hour. On the way out had managed to reserve Exit row seating which had great legroom even if a bit narrow. The legroom on standard seats in their 737's is just about acceptable for a low-cost carrier. Food is all extra charge and quality is fairly horrid. FAs efficient and friendly. Altogether as expected not better nor worse.
| 5
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SAS
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ARN-TXL-ARN in April in SAS plus. B737-800 of somewhat ageing model but still well kept. SAS plus is a mix between business and premium economy within European and domestic routes and works fine. As a SAS and star Alliance gold member offered seat block. Breakfast on first leg was good as was lunch on second leg back. Free drinks and snacks on that is a nice touch. FA's polite and smiling which is always nice. Flight back no priority boarding but by bus to gate which feels very low cost especially flying in premium cabin. Flights on time.
| 8
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SAS
|
ARN-ZRH SK605 departing 06.20 with arrival 08.45 at January 20 2014. The aircraft for this service was a Boeing 737-600 and I was seated at 3F in SAS Plus. The general experience is overall good although SAS Plus by no means can be compared to the previous Business Class. Breakfast was offered which was quite tasteful but served out of a paper box. There is no longer any free middle seat as opposed to the previous Business Class but I was fortunate enough to select the correct seat row since the flight was not fully booked. The staff at SAS are always very friendly and polite and the flight as normally departed and arrived according to schedule. Really nothing to complain about but not a special experience. The 737s of SAS to my opinion is starting to get old and need some interior upgrades. Both of the comfort of the seats but especially the in-flight entertainment system which is non-existent. SAS is definitely not what it used to be but maybe they will come back in a couple of years.
| 6
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Jet2.com
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AS ALWAYS JET2 STAFF ARE HELPFUL , FRIENDALY AND PROFESSIONAL. THE ONLY PROBLEM IS THE TIME OF THE RETURN FLIGHT AT 20.55PM LEAVES US HOME AT 3.00AM
| 5
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Grupo IAG
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AS of today, 4 weeks after i have returned i still have not received compensations. My fellow passengers have received their compensation. British Airways... shocking1. my inward and outward flights cancelled and I was put on flights 9 hours later.2. Submitted claims on Monday with no acknowledgement from BA.3. My friend submitted a claim on Thursday and got a response on Friday.4. I have been on hold for 2 hours online to chat to an agent. I got to 2nd in the queue and then was cut off.What a joke of customer service.
| 1
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Jet2.com
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AS usual, no queues, plenty of very helpful staff available, will always use Jet2 if available.
| 4
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Ryanair
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AS with everybody else, only given vouchers a month after requesting full refund for a cancelled flight. Totally disgusting behaviour on behalf of Ryanair. There is no way of getting through to them . Website just has you in circles getting nowhere and when you do fathom your way past that useless chat bot thing nobody from support replies . Been waiting 6 hours on various devices at the point of posting this. Will definitely avoid in the future after using them up to 12 times per year. Cheap flights, non existent customer service. Do not trust them with your money, ever!
| 1
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Jet2.com
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AT FIRST I THOUGHT YOUR PILOTS WERE DRUNK ON THE JOB, BECAUSE SHORTLY AFTER TAKEOFF AND BEFORE LANDING AT 500 FEET ALTITUDE, ON A WINDLESS DAY, THEY TWITCHED THE WINGS LEFT AND RIGHT 3 No. TIMES OVER. THIS IS IN FACT CORRECT MILITARY PILOTS TECHNIQUE TO TEST FOR GROUND TURBULENCE eg THERMALS.
| 5
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SAS
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ATH-ARL 5/8. Arrived at the airport 2 hours before the flight and the check in hadn't opened! It was so badly organised no automatic check in machines no staff to help in the queue and people jumping from one line to another! Took 40 minutes to check in. The service was the bare minimum but the cabin crew were friendly.
| 3
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Vueling
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ATH-BCN-TLS. Took the late 1.30am flight from Athens the Vueling lady at the counter was extremely helpful. The flight crew from Athens to Barcelona were polite and lovely! Spent 8 hours waiting for my transit flight in Barcelona yet even when there was a change in gates they made the announcement early enough for us to have plenty of time to find the new one. Both of my flights had zero delay seats were pretty comfortable. Yes there is not enough room to stretch but bearing in mind it's a low cost airline I think you get great value for money. Would definitely fly again with them.
| 9
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SAS
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ATH-CPH-HAM 2 sections were delayed CPH-HAM = 40 minutes CPH-ATH = 20 minutes. Weather was not the problem for the delays. The airline is indifferent service is minimal offering only cup of coffee. You have to pay for the food. Riding a bus could be more interesting. Airplanes were A321 and CRJ900 clean and ok. I could travel again if the price is right.
| 4
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Iberia
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ATH-MAD Economy Class May 1st. I traveled with my wife and due to the fact that their online check-in system experienced issues we booked seats in different rows (their online system prompted us to pay extra to change seats). Luckily we managed to do that free-of-charge in the airport on the day of our departure. Moreover we found it unacceptable that on a 4-hour flight there was no free meal offered not even water - for which one had to ask. It saddens me to say that it was the worst flight experience I had so far.
| 1
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EasyJet
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ATH-MAN 8th April. No queue at bag drop off and boarded on time although we had a 1 hour delay due to air traffic control strike. Captain kept us constantly updated. Plane clean and well maintained. The cabin crew were efficient and friendly offering BOB (twice) and duty free. No complaints at all.
| 10
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EasyJet
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ATH-MAN-ATH 28/4 - 08/5. All flights on time or slightly early. Got 3 seats together without having to pay extra. Boarding easy for both flights. Check-in quick. All in all good experience and as I booked the flights months in advance very good value for money.
| 10
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Pegasus Airlines
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ATH-SAW-ESB. Pegasus is half the price of THY for this route so I prefer flying for them for 2 flights that last no more than 1 hour each. Since the flight is so short I never bother with the overpriced food and drink. Seats are fine flight attendants don't bother you unless necessary for safety or if you want something to eat. 20 kg free luggage allowance is better than most legacy carriers! SAW airport much better than IST. All in all for short haul I have no problems flying Pegasus at all.
| 10
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Pegasus Airlines
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ATH-SAW-TZX on B737-800 ATH-SAW seat pitch was ok not great but on domestic flight SAW-TZX the seat pitch was very tight. Friendly staff but the cabin was uptight. We had ticket which included baggage and sandwich / soft drink. Sandwiches ware very tasteful. No IFE but you could see the trip on fall down screens.
| 5
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Ryanair
|
ATTENTION PLEASEFor all passengers who don't have any idea about this rubbish airline I extremely advise you to avoid using it at any cost. It is a fraud airline, so be careful not to book with this airline under any circumstances. I have travelled with different airlines, however, Ryanair is the worst airline I've ever seen in my life. Although we arrived two hours at the airport before the flight time, I was charged £330 as an additional fee at the airport just for the check-in service which is used to make you pay extra money. Inside the aeroplane, I was thirsty to death, and I asked for water, they gave me a small bottle for £3, I have a lot to say about this airline but, I have no time to write more. We should make a petition to ban this airline ever.
| 1
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Pegasus Airlines
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ATTENTION.For everyone who wants to buy tickets at Pegasus. Tickets are sold for locations for which they have NO valid takeoff or landing permit! There is no customer service !! I have been trying to reach the hotline in Germany, Turkey, England for a week. Without success!!
| 1
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Ryanair
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AUTOBOTSWe are no longer able to have a conversation with human beings when something unexpected happens. So sad for humanity. Ryan Air seems to be on automatic cruise control... Who can in his or her right mind trust these people????
| 1
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Turkish Airlines
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AVIOD IF YOU CAN WORSE AIRLINES EVER! THEY ARE FRAUD! I will never ever fly with them again. They charged 260 pounds to rebook my ticket which I have paid £1200 earlier and the ticket's current price is £500 pounds so at the end for the same tickets I have paid extra £900. They used to be a proud organisation for a Turkish citizen now I cannot describe how terrible they are please please please avoid if you can.
| 1
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Grupo IAG
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AVOID ! Delayed flight due to weather. Failed to book us on another flight, sent me doing laps of Heathrow on crutches because every aer Lingus point of contact pointed a finger elsewhere, not one showing any interest in giving any help.Failed to rebook us on another identical flight 3 hours after our delayed landing, stuck in London for the night as a result of the incompetence of customer service.Recently got a response pending my expense claim for the hotel/food and was informed because the original flight was delayed due to weather I'm not entitled to any compensation, even though the reason we got stuck is because of the incompetence of customer service.Without the help of the virgin Atlantic staff that day, we would probably still be stuck there ! Some of the worst customer service ever experience. Absolutely 0 compassion for someone who is obviously struggling to get around, preferring to send me elsewhere doing laps.Kick in the teeth to be told I'm not entitled to compensation. Raised my claim with them on November 22nd re expenses. Received a response last week(4months later) following 8 phone calls over the duration. Again if I hadn't of rang them, never would have heard.If I could give a 0 I would. Never again will I fly with aer lingus.
| 1
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Wizz Air
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AVOID !AVOID ! AVOID ! My daughter is writing this for me as I am dyslexic as well as physically disabled. I am travelling with my daughter and 2 autistic children.Assistance staff at the airport have been fantastic. However WHIZZ Airlines have just charged me £178 because I was unable to check in on line. Outrageously discriminative
| 1
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Ryanair
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AVOID !Had flight for start July. Spoken on chat to an advisor re up and coming flights and the FCO regulations for all but essential travel to be told, oh we don't have to adhere to that and all flights will be going ahead. So get told I can either go against FCO advice, reschedule at quite a large extra cost or lose the flight money ! Will never ever be using you again, only gave you a 1 because there was no 0 !!!!
| 1
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Grupo IAG
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AVOID - BA cancelled my flight the day of travel. I had to pay a multiple of the cost to fly the next day with Delta (very postive experience). BA then only refunded 25% of the ticket price. Have spent hours on hold trying to speak to someone and still cant get through to anyone. Horrible experience and ruined the trip. Do not trust BA with your holiday plans
| 1
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Vueling
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AVOID - although my gripe is with the service and refund as never flown with them, I'd imagine it'd be better to swim to your destination, it'd be less stressful. My flight was rearranged, offered refund back in March, came back saying couldn't pay back to original card and to provide IBAN, this was provided and nothing received, called back and they said it can take up to 30 days, still no refund received, contacted them again and went through the same process, another 30 days later and no refund received, called them and they said refund was processed and will provide proof of purchase - they didn't. Can't contact customer services, it's basically a recorded message. Instead used the number 02039662584 to get through to someone, they're no help either and said they can't help.
| 1
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Vueling
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AVOID - like the bubonic plague. I even read reviews beforehand but it was the only flight going to Granada and thought how bad can it be? Bad.Had a connecting flight 10th June from Barcelona to Granada which they cancelled whilst I was standing in Barcelona airport going to check in. They cancelled a load of flights so about 800 people standing in queue waiting to speak to customer service. Left me and my family stranded and had to buy last minute hotel in Barcelona. Still waiting for flight refunds and compensation for my wasted hotels in Granada and last minute hotel booking in Barcelona.
| 1
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EasyJet
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AVOID AT ALL COST!!!!!!!!Holiday booked for march-confirmation came for may. Spoke to 3 different agents from customer service and each of them was saying different to me. Eventually had to cancel as cost of rebooking was to pay extra over £800. Customer service was giving wrong information regarding cancellation and managed to cancel on a pretty much last minute without loosing money. As they kept £120, so I booked a holiday to use the amount. Holiday booked, but plenty of issues with checking in as had to do it 3 times and was showing completed but was unable to get boarding passes- easyJet had on the system as incompleted. After hours of phone calls managed to get boarding passes. Went on a planned holiday, but at the airport in Gran canaria they didn't have our names on the transfer to hotel list. Eventually got the bus. But after arriving in a hotel the hotel didn't have our details for check in- hotel have not received our booking information from easyJet. Stress and hassle unbelievable!!!! Over 3 hours later managed to sort thinks out with hotel thanks for me having my confirmation email in hand and eventually got a room sorted and could put my little baby to sleep as we had a 3 hrs flight delay plus had to deal with transfer, waiting for a bus, get to hotel to wait further over 3 hrs to try sort out accommodation. On the end of holiday the hotel still didn't have any info about our transfer back to the airport. No way was possible to contact customer service. Good job the was not any safety or emergency issues as it would be not chance to solve anything with easyJet due to impossible to contact them (apparently meant to have 24h service!). Their lines been disconnecting all phone calls. Contacted easyJet after came back to UK as eventually their lines been sorted, but in their view nothing happened making like I'm making big fuss about it...Never ever again will book holidays with easyJet and will not recommend to anyone.
| 1
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Grupo AirFrance-KLM
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AVOID AT ALL COST!Dodgy airline. Refusing to refund flights that's cancelled.We booked flights with Finn Air in early Jan, and then had to cancel booking due to Corona. Finn Air refunded the full fare straight away. Very professional.KLM made us missed our flight when they changed boarding gate without any announcement or notice. First time we missed our flight in over 30 years. Refused refund because they said they are EU compliant! Cost us extra £700 for additional tickets.We vowed never to fly with KLM or Air France again.
| 1
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Ryanair
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AVOID AT ALL COST!The got an awful partnership with Kiwi.comThe verification system is inefficient, slow, buggy.On top of that you won't be refunded the full amount(and just credits to be spent with them their partner) if the process doesn't go on.
| 1
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Grupo IAG
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AVOID AT ALL COST.Used to be my choice of airline. But very bad experience with the recent flight to USA.1. I paid extra for a window seat.2.The entertainment system did not work.3. USB charging point did not work so I could not watch videos downloaded without running out of battery. Not helped by the fact their entertainment system was flaky requiring multiple reboots. The touch screen was not responsive and a lot of keys on the control were not working.4. I had requested Asian meal, they did not have any. 5. I paid for WIFI, it was not working.They offered to change my seat to a middle seat. Not good enough as I has paid for a window seat. They refused to upgrade and kept rebooting the entertainment system and WIFI fully knowing they were known to be faulty.VERY POOR SERVICE.Just had an update will give AVIOS points for the inconvenience. Not good enough. I want the refund for the window seat and WIFI. Hope to get a refund.
| 1
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Vueling
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AVOID AT ALL COSTS - just look at most of the other reviews here and on other review sites!This airline simply wants to get their hands on your money and then not bother with you!Try getting hold of them after you have booked and paid - good luck with that!Try to get a justifiable dispute resolved - no chance!Try to have any form of reasonable communication with Vueling - out of the question, they just cut you off dead!Be warned - there is a reason why they advertise very cheap flights and their website is clearly designed to deceive.We would rather walk than deal with Veuling again.
| 1
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Vueling
|
AVOID AT ALL COSTS!! Worst airline experience of my life and I never actually got to fly with them!They emailed me to say there had been a change to my direct flight. When I used the link they sent me i got a message "here's another flight you may be interested in" It is not clear from this that what they mean is your flight has been cancelled and this is your only option. For me it was a connecting flight through a different country with different covid restrictions which would have meant us paying for expensive PCR tests. I noticed while trying to sort this out that they had also changed the day of my return flight!! how do they expect people to travel home on a different day??. They did not inform me which meant I didn't have the option to cancel for a refund even tho I couldn't travel that day. You can't speak to anyone and they DO NOT ANSWER EMAILS so i have lost the cost of our flights. Awful awful awful, AVOID AT ALL COSTS!!!
| 1
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Norwegian
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AVOID AT ALL COSTS!!! BOOKED A FLIGHT TO SPAIN FROM UK, PRE COVID19, I WAS OFFERED POINTS INSTEAD OF CASH - THE POINTS CAN NOT BE REDEEMED FOR A FLIGHT TO SPAIN BECAUSE THEY HAVE SINCE CLOSED THE ROUTE AND THEY WON'T REFUND THE CASH. THIS MEANS THAT THEY HAVE TAKEN MY MONEY THROUGH FRAUD - FALSE ADVERTISING FOR SOMETHING THAT THEY HAVE NO WAY OF PROVIDING. THEY HAVE NO UK EMPLOYEES AND THE EMPLOYS THAT THEY DO HAVE ARE INCREDIBLY ARROGANT - AVOID AT ALL COSTS!!!!!!
| 1
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Ryanair
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AVOID AT ALL COSTS!!!!! worst customer service I have received. We were sat together and then for some strange (or calculated) reason my 7 year old daughter was moved from our party. We then had to pay for her and others in the party to move. We moved her 2 rows forward (still in their supposed free child seats) and still had to pay. We were on the phone for 30 mins and got through to no one (although the call is charged) and their online chat is simply a joke. I will never use Ryanair again!!!
| 1
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Ryanair
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AVOID AT ALL COSTS!!!!!It's truely not worth the stress. I will never fly Ryanair ever again. They charge you to breathe and walk basically. They purposely direct you to the most expensive add ons and make it hard to navigate through there website and if you do make the smallest error they will take your kidney and sell it on the black market before you know what has happened. The ticket price at the start of booking seems reasonable by the time you go to confirm your booking the price has doubled maybe even tripled. It's a scam airline that doesn't realise people have knees so comfort is out the window also
| 1
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Ryanair
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AVOID AT ALL COSTS!!!!!Ryan air are a shambles of a business who are only interested in one thing, and that is your money!!! It really isn't worth the 'low cost' fares- not that they are low costs, some of the costs are insane. All of the thousands of terrible reviews on here say it all. There is ZERO communication, all emails, live chat, facebook messenger and phone calls have been ignored. It is literally impossible to speak to an actual person at this thieving company. Ryanair you should be extremely ashamed of yourselves! Although that is doubtfull because they couldnt give a rats!!
| 1
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EasyJet
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AVOID AT ALL COSTS!!I put in a claim for expenses in May due to them canceling my flight a few hours before I was due to be at the airport. I had to get back that evening for a job. So I had to buy a flight to London instead of Bristol and then pay for a train to Bristol. Because it was so last minute both cost me a small fortune.The claim was rejected due to a technical error on your side in June.I then resent my claim due to there technical error in June and again in july I see they have another technical error and are unable to process the claim...This is now 2 months down the line and I haven't Received this.This company just avoids paying customers what they are due. Dodgy company, AVOID AT ALL COSTS! I will never use again.
| 1
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EasyJet
|
AVOID AT ALL COSTS!I booked a holiday for me and my two parents approx two weeks ago. Unfortunately, two days before we were due to fly my mother started getting serious pain in her jaw. She went to A&E where she was diagnosed with a dental abscess. Of course, with her in this condition, we decided that it would not be safe to travel as she was unstable.I submitted a medical form, signed by the dentist, to confirm that it would have been impossible to fly - as easy jet does not allow cancellations or even vouchers unless you're on the brink of death, apparently.The next day, I received a curt email from EasyJet saying that this does not constitute a 'serious illness' and that no voucher or refund will be issued - EVEN THE NHS WEBSITE STATES THAT THIS REQUIRES URGENT TREATMENT!!! I cannot believe that EasyJet would not refund us over this.As a shareholder in the company, and previous frequent flier with the company, I am very disappointed with this awful service.I do not recommend EasyJet at all. Better to pay more and fly with BA, or another reputable airline, so that, if something goes wrong, you will at least be given a voucher. We have now lost £800 because of this.Please don't make the same mistake that we did because if, Heaven forbid, you have an emergency, you'll have to suffer even more by losing all of your money.PLEASE AVOID EASY JET! Better to spend more with another airline and know that your money is safe in emergencies. Especially with the cost of living crisis this is an especially painful blow. Again, please avoid!
| 1
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Lufthansa
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AVOID AT ALL COSTS. ABSOLUTE NIGHTMAREWas refused to check-in and was forced to buy a return ticket on the spot in airport as "i did not have visa for more than 30 days" to the destination, despite showing official gov websites that with my citizenship I do not need visa and besides I was flying away from that country in 2 weeks. I gave in as it was less than 1h till flight. I confirmed several times that I can cancel this ticket as soon as I arrive (because obviously I didn't need it) and get full refund. I was repeatedly told "yes, you can get full refund" by several people from Lufthansa staff at the airport.After arrival turns out they lost my luggage. I called them up and asked for full refund. Got the confirmation email saying that they will keep the service charge. I replied "hey, I did not need this ticket in the first place - please give me back all mo money". No response...Fast forward 2 months and about 6 ignored emails from me following up to no avail. I am back from my travels. Still no refund. Got in touch with them via official feedback form, tried to appeal to reason, attached previous emails, screenshots, restoring timeline of the events and asking "guys, you did wrong. I didn't need that ticket. You promised a refund - here is the email of your team member. Please give my money back". No response. Then 2 weeks later some 65% refund comes in my account. Another 2 weeks passes I get canned email "hey you refunded you!". Wonderful, great! Truly amazing and I am so grateful for you returning me 65% of money that I wasn't even supposed to spend.Now is the interesting part. I disputed the transaction via AMEX. Lufthansa send them documents confirming that this booking was "non-refundable". :D Yet I have an email confirmation that I will get my money back, got some 65% of the sum back and now it is suddenly "non-refundable". Disputed the case twice, both times lost. Also if you are reading this and think that Section 75 will somehow protect you from despicable airline charges - you will be disappointed. AMEX dispute team was no helpful at all. They do not "protect" you anyhow, I suspect their dispute team is there to comply with the law, not to actually execute on it.SummaryStaff is rude, unprofessional. No respect for customer. They will ignore your emails, replies will be canned and please don't make my mistake thinking creating long email with details will somehow solve anything. It will be ignored entirely.RUDE STAFF. IGNORE EMAILS. DISRESPECTFUL. NEGLIGENT.KEEP AWAY FROM LUFTHANSA. AN ABSOLUTE ABOMINATION OF CUSTOMER SERVICE
| 1
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Jet2.com
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AVOID AT ALL COSTS.EDIT 5/9/23:Jet2 have left their usual default reply below.Sent email to them as requested, have been ignored as usual via this email address.Still refusing to pay the compensation they owe us, even though I have overwhelming evidence they DO owe us.Like I said, they were on WatchDog for a reason.REVIEW:Worst experience ever and Jet2 treat us appallingly.Our flight was severely delayed and we were stuck in the airport in Tenerife for over 15 hours with NO help from Jet2 staff.They were non existent from noon.They were hardly there before noon though to be honest.The very few Jet2 staff that were there were very, very rude to everyone, and disappeared very early afternoon leaving us with no idea what was going on.The only way we found out anything was via FlightRadar24.We could see our aircraft had landed in Gran Canaria and was stuck there due to technical issues.Proof - It was grounded for six days there after we were due on it, yet Jet2 are ignoring this fact and saying that weather affected our flight!Our flight NEVER arrived, so how can it be affected, when they landed and stayed in Gran Canaria?That's absolute rubbish.And I have overwhelming proof they're lying to try to get out of paying us.I could understand that if the weather was bad but EVERY OTHER aircraft apart from another of theirs to Birmingham landed and took off absolutely fine - I've proof of this and sent it in to Jet2.Flights were in and out all day, no problems.So that's a very poor excuse, especially as we could see our aircraft was stuck in Gran Canaria for six whole days with technical issues.They sent a rescue aircraft from the UK to pick us up, they don't do that if your original aircraft just an island away is airworthy.They have paid compensation to the Birmingham passengers who had EXACTLY the same problems as us - their aircraft landed in Fuerteventura as apparently it couldn't land in Tenerife - and also, like our aircraft, had technical issues.They've paid those passengers compensation but not the Leeds / Bradford (us) passengers who had EXACTLY the same problems as the Birmingham flight.Not only that, Jet2 treat the Birmingham passengers much better than they did us.They were given much more support and help. They were not rude to them like they were us.They also put them up in a 5* hotel whilst they left us stuck in the airport from 8.30am till gone midnight.We were told we would receive compensation, but they've changed their minds.Given how much evidence I have, if they still refuse to pay us, I have already sent in all evidence (and I have damming evidence), to my solicitor who says we have a solid case and will win.I have contacted CAA (PACT), who have advised we have a watertight case, and I am therefore taking legal action if Jet2 carry on lying to us to try to get out of paying what they owe us.So Jet2, if you want a legal battle and huge legal fees to pay, carry on ignoring me.I promise you I'm not leaving this, absolutely not a chance.You've treat us appallingly and you have got to pay the compensation due to us.The law states so.Either that or I'll see you in court, and that is a promise.Oh, and I will be contacting Rip Off Britain, WatchDog, and Telegraph Consumer Investigator also.As are many others from this flight.Well done Jet2, you're WatchDog famous already, are you going for gold?!
| 1
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Ryanair
|
AVOID AT ALL COSTS.I have been a frequent flyer both domestically and internationally for many years and this is by far the most pathetic excuse for an airline.Booked a flight from Luton > Faro (Portugal) on 27/06. We were left to line up at the gate for 45 minutes past boarding time with no communication, then finally boarded. Only to be then told that a staff member had dislocated their leg (this is a common excuse that they use!!), and they are contacting staff on standby who should be in within the hour. The delay ended up being FOUR HOURS. In the meantime, most passengers went back to the gate as the food was cheaper than the ridiculous amount they were charging. RA promised that food/drink vouchers would be sent via email to be used at the gate - lies.Once we did finally get in around 2AM, we had to rearrange transport back to the hotel.Then flying back from Portugal to Bristol on 30/06, we checked at the desk if any delays were anticipated. None reported, went to the gate where it was delayed by over 2 hours. Once again will be landing close to 2AM and have to rearrange transport again.Pay the higher price and book with anyone except Ryan Air - the shoddiest excuse for an airline. Completely unprofessional, poor staffing attitude and communication. Will never be flying with them again, and have discouraged my friends and family from doing so as well.
| 1
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Vueling
|
AVOID AT ALL COSTSTraveled from Manchester to Barcelona in September 2018.The flight was delayed by over 5 hours, have contacted Vueling probably around 50 times.They hang up on you, ignore your emails when you finally get a response it's just a automated email.I have made a claim against them with Delayed Again and am hopefully getting my money back a year and a half after my trip.I would never ever use this airline, their customer service is nonexistent. If you have had a delayed flight please contact a legal representative it will take a chunk of the compensation but trust me it will save you having to repeatedly try to contact them.
| 1
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Ryanair
|
AVOID AVOID AVOID ......... Really annoyed that I actually have to gve them 1 star because it should be 0. Ryanair is simply thee worst company iv ever dealt with period. Booked flights for tenerife with my mate .... covid caused cancellation,went to try get a refund and their saying its travel vouchers only. Asked for a refund and they basically try and bully you Into vouchers. Its borderline scare tactics. Well sorry Ryanair I'll be waiting as long as it takes and I'll be getting a cash refund and I will never in my life use your company for anything again. I will also spend the rest of my life telling others never to use you again you are a shambles and an embarrassment and you treat people like dirt. Hopefully wont be long before you are under and up in court have a nice day 👊💥
| 1
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Ryanair
|
AVOID AVOID AVOID AVOID AVOID ACOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOIDAVOID AVOID AVOID AVOID AVOIDTHIS SHOCKING AIRLINE !!!
| 1
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Eurowings
|
AVOID AVOID AVOID! The incompetence of this 'airline' was single handedly responsible for me having my luggage for only 4 weeks out of a 9 week trip. NEVER AGAIN will I fly with them. They have ZERO customer service and will leave you without any way to recover your luggage because they do not respond to any emails or telephone calls for weeks at a time. They lost my luggage and made no effort to help me recover it despite it being them who lost it. I was sending 5-10 emails and calling several times before getting a response or answer about the whereabouts of my luggage. The ironic thing was they almost NEVER knew where my luggage was or where it was going. HOW?! And on the TWO OCCASIONS where they instructed me to collect it from an airport, upon me arriving each time I was told that they couldn't locate the bag or couldn't get it for me. One night they then advised me that it was with headquarters (when they had told me to collect it from Berlin airport). The next morning Melbourne airport messages me informing me that the bag has been sent to them by Eurowings and it waiting for collection. MELBOURNE. Whilst it was supposedly with headquarters… Mind you I had told Eurowings on countless times that I still had 3 weeks of my holiday to get through and needed my bag desperately, and under NO circumstances did I want it sent home to Melbourne. All of this for NOTHING. I reached out to them 5 times via email, twice over the phone and once in person at the airport to enforce the fact that I did not want it sent to home under any circumstances.Compensation for this abolsute debacle was another story. Took 3 months before I was lucky enough to get the one competent person there Ezzine who provided the first bit of customer service I experienced from the airline. I am a reasonable person - I can understand that luggage occasionally gets lost. But the real quality of an airline can be seen in their response to their mistakes, of which Eurowings had NONE. Their lack of communication, accountability and customer service forced me to spend 5 of my 9 week holiday chasing them and shopping for essentials not knowing when I would get it all back. Never have I had a worse experience with any company in my life. DO NOT FLY WITH EUROWINGS.
| 1
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EasyJet
|
AVOID AVOID AVOID!!! EasyJet holidays have been withholding our money since the beginning of May!! We were originally advised that our refund would take 2 weeks… 2.5 months and no summer holiday later.. NO REFUND! Even with numerous calls to Customer Services and emails to the directors and CEO we are no further forward! We have been calling every week or two since May and have had the call terminated at least 4 times and have had to call back and explain the full story all over again! Have been told countless lies from Customer Services as to when we would receive our money, as well as empty promises of call backs from managers….Now Customer Services have transferred our money into the WRONG account!!! You honestly couldn't write this…. So disappointed in how we have been treated
| 1
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Subsets and Splits
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