Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Criminals, check in fare multiple times the price of the actual fare, what can you do, lose the flight? Crazy bad | 1 |
Vueling | Criminals.I received an email a few days before my flight to offer me a £40 voucher if I ch age the time of my returning flight. I chose my new flight time and only after booking is it made obvious that I've chosen another date as well! I have a dog waiting for me at home who needs me, so when I try to change back, I'm told I need to pay £105. Forced to pay an additional £105 now and they wouldn't even listen to what I have to say. Never booking with vueling again | 1 |
Ryanair | Crooks - just nothing more than out and out crooks. Like everyone else on here, absolutely no sign of a refund and nothing but delay tactics being deployed by Ryanair to avoid paying. Mr O'Leary needs to be held accountable in a court of law | 1 |
Grupo AirFrance-KLM | Crooks and hooligans. Notorious for taking customers' money, cancelling tickets and not issuing refunds especially in this Covid-19 era. It is true everyone is suffering including customers who are not banks for you to use their money interest-free for a whole year with no guarantee they will actually get their refunds. We are all I'm this together but using these rogue tactics are not the most professional.I won't waste my energy typing too much but here are some special levels of low and ruthlessness for KLM.1. KLM keeps changing their refund policy and even dates where people are eligible to receive a refund.2. They have stopped responding to most customer enquiries.3. Forced vouchers to customers on refundable tickets and even with that, customers like myself had to wait over 2 months for the vouchers.4. KLM keeps selling tickets to destinations whose airports are closed. That is flights that they knew would undoubtedly not be possible and then would cancel the flight(s) and ask customers to apply for a voucher.5. Some destinations now cost as much as 3X compared to the previous fares. So the vouchers tie customers to itineraries that they can't afford anymore. Meanwhile competitors are still flying at Pre Covid prices or even less than those flights cost before Covid. So for example, you will see a ticket for an designation that used to cost $1700 now costing $4800 from KLM. Meanwhile competitors are selling tickets for $1400.6. Customers who call can be on hold as long as 9 hours only to end up being bullied on these calls. You are given the run around regardless of what medium you use to reach them. They just do not answer. WhatsApp, phonecalls, Facebook, messenger, email or in person. In certain instances, they respond with threats that a particular customer should not contact them anymore as they will do nothing about their problem.7. Customers who send their requests to their offices by courier have their packages or deliveries declined by KLM. As in, KLM refuses to accept or receive the correspondence and sends it back to the sender.8. They have fake people on their social media pages using different handles to post identical messages complete with identical spelling and grammatical errors.You can find tens of thousands of passengers from all over the globe who have horror stories about how they have been treated by KLM. Too much to say about them, but tired of wasting my energy on them.Avoid them at all cost! | 1 |
Ryanair | Crooks! They break the law refusing to refund their customers. Send their customers through loopholes in order not to fulfil their legal duty. Anti-customer and horrible company! Do not trust them! | 1 |
Grupo AirFrance-KLM | Crooks, violating disability rights, refusing to connect with supervisor,very rude and unprofessional never again | 1 |
Ryanair | Crooks. Avoid at all costs. | 1 |
Grupo AirFrance-KLM | Crooks. They cancelled my flight but won't refund my money. They are breaking the law and don't give a damn about their customers. I will never fly with them again. | 1 |
Norwegian | Crooks. Thieves. Wont process refunds but continue to trade. Quite incredible how they are allowed to do this | 1 |
Ryanair | Crooks.Avoid.Booked flight to Bournemouth and mis-sold ticket to Luton.Refused refund.See you in court | 1 |
Ryanair | Crooks.Wanted to charge me £110 extra to board a flight because we didn't check in on the app and wanted to check in at the desk. Never in my life have I encountered such a rule. Totally unhappy and I have to not fly cus my flight was only £15. Messed up my trip I totally hate this airline.They double charged me in the past and I will never ever fly with them again | 1 |
Turkish Airlines | Crooks/Thievery. Zero stars Customer Service. Booked and paid for a flight with Turkish Airways two months prior to flight. Day of flight, arrive at Istanbul Airport and check in two hours prior to the flight. At check in I was asked to produce the credit card used in the booking/transaction. I say credit card not with me and is currently at home. I do not use this credit card overseas. Turkish Air informs me that I cannot board. No credit card, no boarding of flight. Period. I ask, show me this policy. In all the years of flying, I have never been asked to produce a credit used for a booking. Turkish Air cannot produce this document and inform me if I wish to continue my journey, I must purchase a new one way ticket. New one way ticket purchased with a different credit card for the next flight (takeoff three hours later). I arrived at Turkish Air check in, and no one asked for the credit card used for this new flight. Two days later, I arrived at check in and riding on the old return ticket, Turkish Air again did not ask me for a credit card. Five days later on my return journey home, I arrived at Turkish Air check in, and again no one asked me for a credit card. Boarded flights with no issue. Complained through the Turkish Air "feedback" system only to be given the runaround. Everytime I submitted a request, a different answer was given. Six responses from Turkish Air and none of my concerns were addressed. To date, I am still waiting for their credit card policy or reimbursement for 1 (outbound trip). I have now engaged in dialogue with my credit card for Turkish Air's shady practices. Thieves and Crooks. Beware. | 1 |
Ryanair | Crud service again. Terrible and misleading lack of information during long delayed flight. Multiple time errors on their published flight information. | 1 |
Vueling | Currently IN the plane waiting till we can depart. We already had an hour delay, now we have to wait another hour (?) in te plane. Ofcourse this can happen, but the communication is reaaaaaally terrible. No communication why we are delayed or when we are expected to depart. No food or beverages are offered while we are stuck in this plane. The staff isn't customer friendly and to be honest, I will never fly with vueling again. | 1 |
Ryanair | Currently at Bristol airport and I was woke up at 2:15!!! had to then travel 1hr 45 to get to the airport as the email sent did say make sure to arrive 3hours early. like waking me up n all like who the hell are u rats. when I got there I was greeted my a nice lady who told us all where to go then we cues in a bloody long cue then finally we got to the front and weighed my luggage. weighed roughly about 8.4kg so perf🙄🙄. but it was trynna make me pay for a new suitcase n all when im already skint. then the lady told us to come back in half an hour(2hrs before flight) when it stated we were to be there 3hours before ljke. and I'm gonna be honest I'm not a mornin person so I'm not happy!! | 1 |
Jet2.com | Currently at Budapest Airport waiting for delayed flight. That's ok, these things happen. My gripe is with the Jet2 transfer we booked for this trip. Despite when booking giving arrival details we had to wait over 2 hours for pick up! When it did arrive we were greeted by a moody bloke in a hoody who just grunted at us! Today the driver (actually quite a cheerful pleasant chap!) was over 20 mins late - just as well the flight was delayed or we'd have been pushing it for time. In future if I fly with Jet2 I'll stick with a taxi or public transport - just can't rely on them. | 3 |
Jet2.com | Currently at Jaal Road Resort Marrakesh Morocco. This is sold as 4 star hotel. The building is as photos although tired however the service is not a 4 star experience. Room not made up, although requested. Three times coat hangers requested. At arrival had to wait 20 minutes for someone to attend us no greeting drink. Service in restaurant buffet service slow unprofessional and constant chasing for service. To use indoor pool for one visit €16 and €20 for hot tub for one usage. Taxis the hotel calls for us to take to main market instead take you to spice shop and tourist market - common experience for guests. Toilets not cleaned regularly one lunchtime no toilet roll this was still the case at the end of the evening. Toilet by bar pool no electricity for day. Drink inclusive however if you ask for Amaretto additional €10. No nighttime entertainment except for singer in bar who if singing English songs is lip syncing. Bar shuts at 11. My experience of Jet2 has always been positive however this time this hotel needs to be reassessed. | 3 |
Ryanair | Currently at Santorini airport, no updated information on flight. Ground staff clueless as to the delay and Greek airport security are speaking in broken English through a mask to about 1 person at a time with updated information from other flights.Yes the Greek airport should have a screen and updated information but the least Ryanair can do is update their app without me having to go onto Flight Radar 24 and find out the incoming flight is still over Belgium 🤡 | 1 |
Ryanair | Currently at Stansted. Due to take off at 8am - we were there ready to board. Then told the flight was delayed due to industrial action in Italy. Our estimated time to take off was given as 11-15am.Not unreasonably we went to get a coffee and feared full on cancellation might happen due to the strike.Anyway it turns out that the flight boarded 10 minutes after we were asked to leave and took off without us.We were told to check app for updates- nothing was sent.Were customer services helpful? No.Do I think they will even bother to reply? No. Do Ryan air care at all?Probably not.We just wanted to warn others in case this happens to them. | 1 |
Ryanair | Currently at week 13 waiting for a refund that by law should have been 7 days! 28 would have been reasonable considering the circumstances but 91 days is ridiculous. When you eventually get through you go round in circles and they say it'll be another 2-3 weeks.Cowboy company do not use!! | 1 |
Air Europa | Currently awaiting to board my flight with his airline. Flight was originally sold as a Delta Air Lines flight, got to the check in and attempted to check in on a Delta kiosk and was directed to the Air Europa check in desk. Waited in line for 2 hours for check in! At which point I realized that flight was delayed by 4 hours. Had been waiting at assigned gate for 2 hours to be directed to switch to a very far away gate. Only to be at that gate and be told to return to our original gate. At check in the staff was polite. When I approached them to inform them that heir announcement wasn't audible in other gate I was given a very dismissive apology. So far, still at gate, waiting on my flight. For another 2 hours (hopefully not longer). | 1 |
Grupo AirFrance-KLM | Currently breaking the law by keeping money for cancelled flights. Constant automated messages from their social media when tying to contact them about it and when you get a human they are abrupt and say "there is no right to A cash refund due to Covid-19" which is a complete lie. Constantly trying to force travel vouchers on customers which are not covered if they go bust. A completely unethical Company which has no interest in supporting its customers during this pandemic, only interested in keeping customers money as interest free loans | 1 |
Grupo IAG | Currently dreading my flight with BA considering they have hung up on me and mum on the customer service line twice now and will not reply via the so called “Live Chatâ€. All we wanted to find out was how there were two flights booked under my mums name plus a flight for my dad and not one for me. We just wanted to be able to make a name change. Absolutely impossible. Their website is unusable. Their customer service is a shambles. They couldn’t change the name. Told me that we should’ve done the booking more carefully. Well you’re going to have these people making mistakes. So maybe change your website so that we can make changes to our flights. Like hello it’s the 21st century. You should have a button saying “Change nameâ€. Anyways not the point. The woman on the phone started raising her voice at us because she wasn’t making it clear on what to do. Then when I gave up towards the end of the call I just said “thanks for your help I’ll deal with it la-“ got cut off. 50 minutes and got nothing. All I can say is good luck. | 2 |
Lufthansa | Currently flying from HND to MUC is a long trip as flights avoid Russian airspace, approximately 14hrs, or in my case 14hrs of looking at stained plastics, a clicking headset and having to push the tv screen back into place as it works itself free every half hour. Schedule changes feel very much the norm in today's travel however, I would have hoped the passenger log for my flight would have been correct. Shortly after take off the lead member of the cabin crew took his time to introduce himself to some of the passengers with some polite chat. At this point it became apparent, despite checking in 12 hrs earlier the passenger log had no idea who I was. Asked if I was someone I wasn't, an accusing "have you changed seats" was delivered followed by the non reassuring "oh, no don't worry" and a clear tone of 'your not at a high enough loyalty member to warrant my time' was delivered in a closing remark. It should be easy for the cabin crew to tell the truth, so when during the second meal service I was informed that the first option was no longer available I was surprised to see the opposite row still able to order and receive, with the polite question asking if option 1 was actually available my original meal choice was found. I can't help thinking Lufthansa have stripped all customer service out of their operation, several attempts to contact the team before the flight were ignored, the only engagement came when they cancelled a section of the journey and asked me to call them, nice touch that their automatic email pretends they have tried to contact me. A small connection flight cancellation was apparently enough to confuse the booking system and the many people in the call centre. It took six hours of my time reviewing the Lufthansa schedule and and their ticketing availability to find a route that the 'system' would allow. To rub salt into the wound, at HND I was approached by an agent for Lufthansa and asked if I would like to change flights, for one of the routes I had been denied and that had always shown availability. This is not helpful one hour out when I had arranged business calls around the terrible schedule Lufthansa and landed me with. | 1 |
EasyJet | Currently have a holiday booked to Rhodes leaving 02/08/23 the whole island is on fire and 1000s of tourists are sleeping in the airport. I want a refund however the customer service team just reads off a script rather then actually helping saying I will get an email on the situation with more information when its obvious no one is going. Wont give me my money back until it fits them just money grabbing with little care for the customers | 1 |
Ryanair | Currently in Barcelona airport for 8 hours for delayed flight.no info on boards.no staff to ask.told it was due to bad weather but currently 21 degrees.then told problem with plane.do not use these f...... again they are an absolute disgrace | 1 |
Vueling | Currently landing on the VY6771 flight from gatwick to Malaga. I have never had such rude service from onboard staff. I am so disappointed that Vueling is now associated to BA. The staff were so rude, just not very comprehendible why staff would be so rude. Particularly one hostesses but she refused to give her name after I asked for a Coca Cola.Abismal and never again | 1 |
EasyJet | Currently on an easyJet holiday and we are not happy. Awful hotel with uncomfortable beds in grim area of Malta. Their customer service team are completely rubbish - leave you waiting 24 hours between calls and then offer no solution other than a £75 refund, of a holiday that cost over £1,500! (We were hoping to be moved to a nicer hotel or be offered a partial refund of the accomodation so we could move part way through our holiday and enjoy the last half of it at least). They're an absolute joke and we are never, ever booking an easyJet holiday again which is really disappointing because in the past I've been on two good easyJet holidays. They've got desperately downhill. | 1 |
EasyJet | Currently on an easyjet holiday, room described on their website as 'spacious' well it is far from spacious, it's like a shoebox! We are staying for 10 nights and it's uncomfortable and unacceptable. We have no where to store cases and as such they areblocking the wardrobe and door which is a fire hazard. On reporting this Easyjet are uninterested and state We have the room we booked. Will be persuing this with abta on our return. Do not book a double room at Anastasia in Kos town. | 1 |
Turkish Airlines | Currently on flight Singapore to İstanbul, sadly been trying to get a drink and was told later, trolley came by serving coffee. FA told me that now coffee service, they have drinks round, first was drinks, food, coffee and drinks later. I had observed others got their drinks when they ordered randomly. I seem to get the response what their process of service is, and I have to adhere to that, even if I was asleep. The drinks trolley service came by and the same FA who told me ‘off’ remembered what drinks I had asked and served me. Such a hassle to get a drink because I asked for it out of their sequence. With only twelve hours I guess they are too busy to give much care to passengers.. Sad. | 6 |
Ryanair | Currently on hold for 3.5 hours, you get cut off after an hour on hold, online chat useless as you need to speak to someone, terrible company with no morals! | 1 |
Ryanair | Currently on the tarmac at Birmingham. Stood in stairs for 30 minutes. Then went to board plane all standing outside by plane doors. A 5 minute torrential rain storm then fell. It appeared to take the pilot to come off the plane to advise boarding. Only 1 member of cabin crew so no ticket check and all had to board from the front! Drowned every passenger including very young and very old. Now blaming the rain outside for delay!! No staff might be the real problem. | 1 |
Wizz Air | Currently sat in LGW awaiting to board a WizzAir flight that was originally scheduled to take off at lunchtime (its 2145).The flight was delayed en route to the airport (for the second time) but because we had to travel, we decided to continue for the remaining 15 minutes.We have been sat in LGW for hours, and the time of the flight has changed back and forth six times in the past four hours.We expect to set off at midnight (still hopeful) but this means that we have lost 12 hours and will have little more than two hours sleep before we get up to go on a tour. A tour that was booked, thinking we would have the previous day afternoon to get familiar with the area.Really disappointing, as we have spent money and lost time, which could have been prevented.Needless to say, I won't be trying to save pennies on this nonsense airline again. | 1 |
Ryanair | Currently sat in Manchester Airport, flight delayed (it happens) but I finally thought that Ryanair was showing a new side as they sent me a text saying I had 5€ to spend on s snack. So I went to use it and, in Ryanair world, 5€ translates to £3.50...... so they'll even STEAL from you when trying to make a nice gesture! O'Leary, you are a thief! | 1 |
Jet2.com | Currently sat in Palma airport, flight was due to depart 12:45 back to Manchester, an announcement was made to say there may be a delay (that was an hour ago) no other information given people have been to ask and they got told was, 'take seat' we all got a txt from jet2 saying 'there may be a delay ' very helpful! Only by looking on the app have we all seen the flight is delayed by over 40min. Come on jet2 surely informing paying customers that the flight is actually delayed rather than the crap line of 'may be delayed ' or telling people to just sit down.Our rep in the hotel was shocking too pushing kids out of the way to get to the buffet lunch and when told by parents to get to the back of the line she looked down her nose at them how she wasn't lynched is a miracle, this is by far the worst experience I've ever had with jet2. | 2 |
Grupo IAG | Currently sat in an airport in Portugal with a cancelled flight (at 3hrs notice via email) can't get hold of anyone, can't get on another flight and I have no where to stay tonight as a result or for the next 3 days when BA can get me on another flight!!!!Cancelled/delayed flights happen but the customer service is beyond rubbish. It's appalling. | 1 |
Ryanair | Currently sat on a plane waiting an hour to take off because we have a certain "slot", even though everyone was on board and the doors were shut before our scheduled departure time. Why not just make the flight at the actual time it will be? This is the second time this has happened this year, I cannot wait for the day when I never have to fly Ryanair again. | 1 |
Wizz Air | Currently sat on the plane, still on the runway! Departure was scheduled 09:50. It's 11:00 at time of writing this we've all been told we will be waiting for another half an hour!We boarded at gate 19 at Gatwick and then were made to stand waiting for 40 mins. Then ferried onto three buses! Driven to the other end of the airport! Boarded the plane in pouring rain and everyone was queued waiting, soaked by the time we got on! One bus was delayed by half an hour!Wait for it, once all on, no fuel! Once that was rectified, no slot for take off!With the flight time of 3hrs 45mins, plus the two hour time we've just sat on the plane stationary, it'll be edging six hours!No offer of food or drink!The plane is very clean and tidy, but is beyond basic!First time flying with Wizz; last time flying with Wizz and we will never recommend to anyone! First time flying from Gatwick too! No impressed! And it was NOT cheap! | 1 |
Pegasus Airlines | Currently sat on the tarmac at Gatwick an hour and 15 mins after departure time, having boarded on time and pushed back an hour ago. Delay apparently due to air traffic issues however most other flights seem to only have slight delays, not impressed so far. | 4 |
EasyJet | Currently sat waiting for a delayed return flight from Berlin Brandenburg to Manchester. On the initial flight the hand luggage was checked and deemed acceptable. On the return flight we've been told that due to the wheels of the suitcases they are too large and we have to pay a €116 charge.. despite the fact that they aren't being put in the luggage hold and instead are going in the same over head carry that they were able to fit into in the original flight. | 1 |
Ryanair | Currently sitting at Dublin airport, the flight was already moved an hour backwards from when I originally purchased and now flight is delayed as well currently at 30 minutes. Every time we fly with them there is some kind of issue technical delays, unruly passengers causing emergency landings, delays, flight changes, when will this company be taken to task over it's utter disregard for customers. For me the worlds worst company | 1 |
Ryanair | Currently sitting at dublin Airport at 02.31am with my wife and 10 month old baby trying to get home to Athlone after our 19.05 flight from Nottingham was delayed.The worst thing was that I have a recording of a ryanair staff member assuring us that no matter what the airline will make sure we get home. absolutely disgusting and a shameful behaviour as we are now stuck with no staff from the airline at the airport and no way to get home. How does the owner of this airline sleep at night knowing this atrocious and despicable customer service is at play NEVER EVER AGAIN | 1 |
EasyJet | Currently sitting in Glasgow airport as EasyJet PLUS members where our 1845 flight to Belfast has been delayed to 2115. There is a scheduled flight to Belfast at 2015 with 70 empty seats and they won't let us on??? Seriously!! | 1 |
EasyJet | Currently sitting on another delayed flight, waiting to depart. 6 out of the last 7 flights with this airline have now been delayed, some for as long as 2 hours. Every time a different reason given. Last delay resulted in me having to miss a work event. Never again. | 1 |
EasyJet | Currently standing at the Bag Drop at Glasgow airport. Our flight departs in 3 hrs but the Easyjet staff will not accept our bags until 2.5hrs before departure so we have to wait. Once we do this we will negotiate security. We have booked an airport lounge but we won't be able to use this much because of the Easy Jet rule. Moral of the story; don't book a lounge if you are flying with Easyjet as you won't get value for money. | 1 |
Ryanair | Currently stuck in Berlin Schönefeld because our Ryanair flight to Milan has been delayed by 8 hours. No notification on the app. No attempts to alleviate the situation by the staff. No reason given for the delay. This is my third Ryanair flight in a row that has had a significant delay. Have told myself time and time again that i wont fly Ryanair again, but have regularly given in. This is the final straw. Never again. | 1 |
Ryanair | Currently stuck in Majorca with absolutely no help or assistance from anyone at Ryanair after our flight was cancelled.First and definitely last time using this 3rd rate company | 1 |
Grupo IAG | Currently stuck in Schiphol transit area after one cancelled flight and an admin error which caused us to miss our next flight.No BA staff to talk to. I've had to book my own accommodation at my own expense. I have called BA helpline to ask for food and drink vouchers that we are legally entitled to. The agent promptly hung up on me when I requested this. | 1 |
Lufthansa | Currently waiting for a refund from a flight they cancelled i am calling two times a week now and every operator tells me a different story regarding the refund, one says yes its been processed and the funds have been issued next on another date yes it has been processed today mam, now I have called today and they told me that no it hasn't been paid yet but it has been escalated.I think they are trying to avoid paying me but I will continue until they pay my refund, very underhand behaviour | 1 |
Pegasus Airlines | Currently waiting since 5 hours for a plane that doesnt arrive, not even anyone from the airline shows up not do they give any information what happened. All passangers are waiting | 1 |
Grupo IAG | Curt and unhelpful member of staff gave us incorrect information on flight dates which meant we had to change our holiday dates | 1 |
Jet2.com | Curtios and helpful staff made sure that the flight lived up to expectations | 4 |
Jet2.com | Cust ref 15958609/W24HI recently returned from Gran Canaria with Jet2.The holiday itself was great, but the coach transfer failed to pick us up.The support team were helpful and told us to get a taxi and we would be reimbursed.Unfortunately, having followed the procedure they asked us to do (get receipt/show at airport) we have just been informed by the lovely David at customer service that the GPS tracking showed the bus was there and that out 'recollection' of events are different.There was a bus there at that time and it collected 2 families that were flying to Bristol, but the driver, after I asked him, confirmed we weren't on the list.I am not saying that David accused us of lying, but to insinuate our recollection was different, is an insult to my intelligence.We were there in plenty of time and the bus, regardless of what the company are saying, wasn't.It is a shame, because until that point, the holiday was good.And ultimately, the €80 I paid for the taxi, won't impact my life.However, I can assure you, I won't be flying with Jet2 again.To not get picked up is one thing. To pay for a taxi is another, but to insinuate that my recollection is different, is an insult.One I won't forget. | 3 |
Lufthansa | Customer Relations department are beyond a joke.Submitted a claim for a flight delay of 22 hours. Heard nothing for 3 months then received an email asking for information I had already submitted. Then received several similar responses completely ignoring any information I submitted & then received a response saying they were rejecting my baggage delay claim even though this wasn't what I was claiming for.For a supposedly major airline their customer service is beyond doubt the worst I have ever experienced.Would recommend avoiding ever booking with them.Minus 5 stars would be generous | 1 |
EasyJet | Customer Service Absent. Manipulating methods with refunds. I had a booking with easyjet in the middle of July and due to Corona virus the flight was cancelled. After a few days they got back to me telling me that my only refund option is a voucher of the value of my booking +10 GDP. They also mentioned that I had only until the end of July to submit my application for the voucher otherwise the value of the booking would be lost. I did so, and after a few days they also offered me the opportunity of getting a refund back on my account. Once I applied for this option they immediately respond to me that this is not possible as I have already opted for a voucher. The voucher can only be redeemed by calling their booking center, what an customer unfriendly, time consuming process. After sending more than 10 emails they got back to me that still I cannot choose the option of refund. I explicitly asked them to reply as to where should I need to call for completing the booking, what happens if the cost of booking changes from when I see the price online until I manage to reach them on the phone, and who will bear the costs of the call. Still no reply! Please avoid Easyjet at any costs!!!! | 1 |
EasyJet | Customer Service Adviser on chat simply said 'I can't help you' and offered zero explanation as to why I have been unable to book flights for the past two weeks due to app and website issues. Agent then abruptly ended the chat. Unimpressed to say the least - especially as it is clearly an issue with their product. | 1 |
EasyJet | Customer Service Advisor Rosyln was very helpful! | 5 |
EasyJet | Customer Service Advisor was vary kind and worked fast even early morning Tanks u treat me kindly | 5 |
EasyJet | Customer Service Chat facility worked well and the necessary correction was made efficiently. | 5 |
Grupo IAG | Customer Service does not exist. One world emerald, frequent long haul flyer (including BA) - never seen such poor customer service or “computer says noâ€. Official BA.com site said all morning and afternoon that flight from Gatwick, delayed 2 hours. Delayed leaving for airport -only for BA to change back to original time. Called BA customer service 1.5 hours prior from highway saying situation - told not to worry, would note and flight rebooked if issue but go to airport. Got to airport 40 mins prior told could not board and that staff did not work for BA so could not help. Back on phone, 3 hours in total to be told could be rebooked, then couldn’t be, round and round. Ultimately told to file complaint. Then found out flight left 2 hours delayed. Paid for extra hotels flights with more competent airlines and now told 38 days wait for complaints to be responded to - heavens help economy and non-status flyers if that’s what the front end of the plane gets! | 1 |
Grupo AirFrance-KLM | Customer Service either in WhatsApp or Facebook messenger , they take days to answer the messages ... It's not about resolving the issue , but only to read the first message and respond ... one of the most unprofessional customer service in the world ... After they respond , they are not even trying to go extra mile to recover for their delayed response , but simply they say go and resolve your issue somewhere else.It was about missing luggage and it was originated because of delayed flight (Operated by KLM) from Amsterdam to LHR , so I missed my luggage which went to no where now | 1 |
EasyJet | Customer Service is 0/10. They managed to refund me on another card so I don't have my money card. A group on incompetent useless people who steal your money!!!!! | 1 |
Iberia Express | Customer Service is Non-Existent.Their email address for services DO NOT WORKS.The worse service I have ever encountered with ANY AIRLINE | 1 |
EasyJet | Customer Service is impossible to contact.I have booked a flight for myself and plans changed. Now I will have my daughter travel with me. EasyJet allows kids to travel from 16years old. It is impossible to add a child to an existing booking online. It is necessary to contact customer service. I have tried for ten days to call the Swiss, French, German number. I have tried all language options. I have tried 8am, middle of the day, evening. The automated messages are always the same. I stay in the line for about 20min after which the connection is cut.I can not imagine a more frustrating experience. I have used the option to contact EasyJet by writing to them. The TAT indicated online is 28days. Too late.I don't think I have experienced any customer service that was simply impossible to reach. I am not sure there is one.... | 1 |
EasyJet | Customer Service is non-existent. My flight was delayed by 17 hours and when I made a claim I kept getting generic replies saying that it was turned down because the delay was less than 3 hours. I had to put the whole case to the ombudsman who got Easyjet to finally admit that it was delayed by longer, but found them not liable because I'd booked myself another flight to get home in time.I complained again about the bad communication and got yet another meaningless generic reply denying all responsibility but not addressing my complaint. Very very disappointed at all the time-wasting. | 1 |
Ryanair | Customer Service is non-existing! I tried to book a flight and my money had been taken from my account despite the booking didn't go through and I have no ticket!Spent all day trying to be connect to the customer support (not existing) after being on the chat with stupid useless Bot, in a queue of 400 people- when it get down to about 40 I got kicked out of the chat at least 3 times today!!!! It is obvious how Ryanair makes money, disgusting.... | 1 |
EasyJet | Customer Service is not just bad, it is simply non-existent. It doesn't matter what time of day you call because 'Easyjet is very busy' at all times and you simply get disconnected and told to call back later. I suspect they might have simply abandoned Customer Services altogether.I had received vouchers for cancelled flights, but found that -if the next booking is cheaper that the voucher value- you simple lose the difference. Easyjet says the value is being stored. Don't fall for that one. It isn't. I also have a voucher code which simply doesn't work. Again, nothing you can do about that. I wonder how many people are out there with useless voucher codes. Easyjet is a complete disaster. Avoid at all costs. | 1 |
Lufthansa | Customer Service non-existent. Made a claim online after being told on the phone to do so.Claim made on 11th March. Got an automated email saying "will contact you shortly"That's the last and only time I heard from them. sent to follow up emails since, both were ignored.Will try to avoid at all cost to use them in the future. | 1 |
Grupo AirFrance-KLM | Customer Service of this airline is atrocious. Please do not bother getting insurance or any extras. They denied us boarding on our flight 2 whole hours before the flight. And MADE US PAY A WHOLE NEW TICKET to get back to Europe. And they claim I used their flight to avoid giving us our money back, in spite of their office issuing a certificate that we did not board the flight. | 1 |
Ryanair | Customer Service said "have a nice day, bye" when I requested a breakdown for the authorised refund. "William" was this person's name and Booking reference Q74DGP if Ryannair wants to check this. | 1 |
EasyJet | Customer Service staff member Salsabil helped to clear my problem in good time, thank you | 5 |
Jet2.com | Customer Service staff that listened to my situation and were pragmatic in making a decision. | 4 |
Grupo AirFrance-KLM | Customer Service was extremely poor at CDG Airport. No agents available to answer questions or assist withe kiosks etc. No separate check in for business class and most checkin done by passengers after they figured out how to print bag tags and load bags on belt. The service in business was unbelievable. We were on board 1.5 hours with a posted ATC delay and waiting for late passengers. No preflight service offered. After departure, only given drinks during lunch service. I had to go to attendants station to request a wine refill, but it never showed for my wife or self. Finally, after ringing on service button, mine showed, but not wife's. For two meals, I was served two pasta dishes. I've had better service in Coach. Bottom line, we will never again fly AF. | 1 |
EasyJet | Customer Service were great at resolving a mistake on my booking free of charge | 5 |
Jet2.com | Customer Service were great when I wanted to change seats. Very comfortable attentive flight | 5 |
Grupo IAG | Customer Service, we are waiting for a refund on our seats that we paid £600 for and was not able to sit together because they changed this as we was boarding, the complaint was logged on the flight by a BA Flight Manager on 12th Feb and we have been chasing ever since they have said that we needed to log a case and with have and still we are in a queue no one at BA is willing to look at this or advise we have been lied to, fobbed off and we continue to chase with no support from BA, they say that they look after customers but they are a complete joke, to say that they a proud of what they do and deliver is an absolute joke. BA will not respond to anything so they will not certainly take any note of any reviews, once you have flown with them and they had your money that's all that matters to them, they have no respect or regard for customers. | 1 |
Lufthansa | Customer Service,Reading all those reviews giving lufthansa 1 Star for its service's delivered by lufthansa can only be fake news. We try since 3 months to book a ticket without luck. We would not "demonstrate" the fulfillment of "entry criteria", never given a chance to demonstrate the contrary.In total I must have spend 3 days on the telefon, never had a chance to talk to somebody, as nobody ever picked up, the live chat is inactive.So I wonder how do people complain about the bad service and treatment onboard, when we can't even get the ticket?Positive is that we feel very protected, as we are completely sure we can't get infected onboard a Lufthansa flight. | 1 |
Lufthansa | Customer Services blatent rdfusal to respond, no compensation paid for canceled flights after 1 year, this is not sn airline itbis a criminal organisation | 1 |
EasyJet | Customer Services replied very quickly on the online chat and was able to cancel my flight quickly and with wonderful courtesy. Thanks. | 5 |
EasyJet | Customer Support not very supportive at all. | 1 |
Turkish Airlines | Customer Support provides vague and copy-passed answers. Also the system is very uncomfortable, for every answer you need to open a new request and there is no track of the previous records visible anywhere. Very poor experience especially for paying 400eur for a one-way 2h flight. | 1 |
Ryanair | Customer advisor asked to to make booking for child passenger, and call back when completed .we followed instructions and now have called back and they are charging us to 30 euro or pounds to link to parent.They are up to old tricks cornering customers and screwing them for every euro they can get.I am a loyal customer have used the many times and my friend is a pilot for them, will not be using again will stick to easy Jet or lufthansa. | 1 |
EasyJet | Customer advisor was excellent and they solved a flight issue that would have ruined my trip, quickly and helpfully. | 5 |
EasyJet | Customer advisor was fine, however I have a complaint about charges in relation to flight changes.I changed 1 flight on the same day and destination but to a later flight.I was expecting a £49 per person charge but was also charged an extra £23 per person for the cost of the flight despite the online prices for the same flight being much cheaper.I cant understand why? Very disappointing and frustrating. | 3 |
EasyJet | Customer agent LERING is possibly the worst customer service technician you could hire. Not only not resolving my request, but also demonstrating that his level of customer service is deplorable. You have a clown who makes fun of a customer's inquiries instead of resolving them. He tried to close my chat several times and was extremely rude. | 1 |
EasyJet | Customer agent was so helpful! Very happy with the service received, responsive, quick and helped out with my booking mistake! | 5 |
EasyJet | Customer agent was understanding | 5 |
EasyJet | Customer agent was very helpful. They were able to answer all my questions and make a change to my booking | 5 |
EasyJet | Customer assistant Dana was most helpful and help me with my query which I couldn't do on my app | 5 |
Ryanair | Customer assistant at the gate were not at all friendly.. So rude to ppl... Never recommend any | 1 |
EasyJet | Customer assistant was helpful and dealt with my query with ease. | 5 |
EasyJet | Customer assistant was knowledgeable and solved my issue in few minutes. | 5 |
Iberia | Customer care and customer service are not only very bad, but they also not worry to show you that they won't care of the issue the customer are having because their fault.I book a stop over flight London to Zurich by Madrid with 1h 50minutes gap.Unfortunately I did not read any review and I thought Iberia would be a professional company, but...the flight was 30' minutes late before boarding at Gatwick apparently ready to depart when we set in the aircraft for further 1 hour and 15minutes because a "technical problems", not due to weather as both Gatwick and Madrid were sunny.I let the hostess know about my other flight and they answered to do not worry.A second time I asked them during the flight and they told me to do not worry, they would call the gate for connection from the flight to speed up.A third time I realized it could be to late and asked the hostess if would be possible to advise my other flight of the delay, but she replied that I should not have booked a flight connections with so low time, I make she aware that I booked it from their official website.I was only with a little carry on luggage so once in Madrid I ran into the gate, the flight was still there but the boarding was closed, so he did not let me board and sent me to the customer service, that would take care of me and surprise! There were at least more than 50 people complaining from several flight delayed!They finally booked me on a flight 6 hours later so I miss the point for my trip and had to ask for a food voucher. They won't listen to me (I asked to be booked on another flight and they just left me with that option or to be left in Madrid!) even if I tried to be very kind as I saw they were exhausted because all those complaint.I won't save any step for such of experience I do not know actually how they can still stay in business.Good luck if you book with them.Since that I avoid Iberia, worse is that you could book a BA flight finding yourself on Iberia instead!Be Aware!! | 1 |
Ryanair | Customer care at this company is terrible. Their policies and procedures make customer's jump around from form to chat to phone calls always passing the blame, never owning the issue. They make it so difficult to get an issue resolved that they hope you'll just give up and let them steal your money right in front of your face - all while telling you that they've already resolved your issue - which they haven't!!Prices are cheap but if anything goes wrong, expect to just lose your money! | 1 |
EasyJet | Customer care executives are very helpful but there is a long waiting before we connect to anyone. | 3 |
Wizz Air | Customer care is appalling! Noticed my wizz air credit had been withdrawn under "expired" but was never informed or given an actual expiry date. I feel ripped off.Tried to chat with a representative, basically told me he didn't understand my claim and gave me a link to fill in a complaint. | 1 |
Ryanair | Customer experience on site is very poor and the company does not care.Also states at the end of check in that all boarding passes must be printed for use, but on other pages it states I can use a mobile boarding pass. I cannot run out to buy a printer just to print them out, if I had known I needed a printer I would have chosen a different airline. My stress levels are now out of this world as I am panicking trying to sort this out.This is my first and last experience with Ryanair. | 1 |
Ryanair | Customer experience simply do not listen. Misleading communications sent. Wherever possible avoid. | 1 |
EasyJet | Customer experience was poor. My luggage was lost on the return flight, I reported it on their online form. Next day, I can no longer access the report as the online portal says my reference can not be found. There's a phone number which says to use live chat. Live chat says it's a problem my end, then a weird copy and paste technical error message that makes no sense in context. Only for live to chat to ultimately say it's not their team and to contact someone else. The second team inform me it's been closed because they've found the luggage and I will be sent an email, which I haven't received, and can't check up on because they've closed the report and therefore my access to updates. | 2 |
EasyJet | Customer help chat was fast and efficient. Thanks | 5 |
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