Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Grupo AirFrance-KLM | Courteous staff and clean planes. Good food, good coffee, blanket and earbuds/headphones, great entertainment system, and clean aircraft plus the usual on time makes for easy and comfortable trip. Boeing needs to improve the quality of seat cushion as they have shortened the seats thus leg/thigh support is poor and causes reduced circulation. THE CUSHIONS NEED TO BE OF BETTER MATERIAL aimed at comfort not material that lasts for years. I am an ergonomics physiotherapist and Boeing is not doing KLM any favors here. Hello Boeing contact me to reduce weight, increase comfort as the seats can improve. i understand that cramming seats increases capacity and hopefully reduces ticket prices. By the way one last thing: limiting passengers to one 23Kg (from 2x 32Kg) check in luggage has dramatically reduced commerce. Basically the tourists no longer shop as they used to so a few bucks in the pocket of airlines as been costly so think that over! Hats off to KLM! | 5 |
Jet2.com | Courteous staff both at the airports and on board. Clean comfortable aircraft. Swift departures and arrivals. | 5 |
Ryanair | Courteous staff, disappointing information / experience which should have been communicated at gate.The company is getting better, but often fails to organise the boarding priority queues correctly. That aside because its a minor gripe, more serious was that in most recent flight from Edinburgh to Bordeaux, due to French Industrial action the pushback and clearance was delayed by over one hour.I had a connecting flight which I did make, only just, the problem was the industrial action was known, and in the airport other airlines had marked delays, Ryanair had not, however as soon as boarding the aircraft the delay was notified, and the crew communicated that they would taxi and wait for new clearance at a different point.They anticipated this would be 3 hours, as that was what was notified to them but this was not what was said at the gate.This could have seen me stuck in France for the night, but fortunately the clearance slot was brought forward and in the end the delay was one hour.The main complaint here is this information was clearly known to all crew, and the gate staff but not notified at the gate and thus an informed choice of whether to board or reschedule was denied, and could have created a lot of complications.The coffee tastes horrible.Final complaint / grumble, is that they are cashless, and the inflight beverage service was unable to process payments properly.Many passengers including myself found that their debit card apps didn't work with our primary payment cards, and this too could have made for complication as the drinks/food was served and consumed, before payment was even taken, so I don't know how they would have handled that.The ground gate staff friendliness and crew professionalism were superb, the aircraft was clean. No issues with them at all, inflight payment gateway and gate information being the problem areas worthy attention. | 2 |
Jet2.com | Courteous staff.Flight was slightly delayed taking off but pilot kept us all informed. | 4 |
EasyJet | Courteous. Prompt. All round good egg ! | 5 |
Jet2.com | Courteous. Well organised | 5 |
Jet2.com | Courtesy, awareness and respect for the Disabled and Autism spectrum make hard work that much more palatable…….thank you so much. | 5 |
Ryanair | Covered my suitcase in dirt and broke the zip. My claim couldn't be filed as it was cosmetic. Terrible treatment for a paying customer. | 1 |
Ryanair | Covid - what covid? They didn't enforce mask wearing, everyone wondered around the cabin and then when we landed it was a free for all with no distancing. Jet2.com in the other hand were amazing. You should be ashamed Ryanair. Sort your process out as you are contributing to the problem | 1 |
Norwegian | Covid 19 flight refund received within 10 days of cancellation. No complaints from me. Well done Norwegian Air | 5 |
Ryanair | Covid 19 quarantine put in place.Called weeks ahead but no customer service non existent. Line wouldn't work after attempting with multiple phones. We then filled out online form out of desperation but no response. Chatbox wouldn't work. Had to miss flight without anyone to talk to for weeks prior. Was going to rebook but price for rebook was 3x new ticket. They take 0 responsibility for no customer service even though we simply couldn't reach anyone to discuss our options outside of rebooking with ridiculous rebook charge that would have been more than just buying new ticket! No credit. No refund. Wasted our money even though we tried to be proactive. Can't help but feel we would spend 3x money to never fly this airline again given this. Can't fathom how such an irresponsible airline has survived for so long. They don't care about the customer or treating them fairly. Just a matter of time with this customer service culture. Wasted time and money. | 1 |
Ryanair | Covid Flight RefundInitially filled out a form for a refund as RyanAir Cancelled our flights to Marakkech, i believed I would receive the refund after two weeks.Rang up to be told this was the incorrect form & nobody could help.Ryanair have made it extra difficult to claim money back for flights, having to send information of passports, booking confirmation, printed forms to fill out, proof of address etc.They are making it this difficult and long winded to stop customers claiming so they can keep any unclaimed refunds.They blame 3rd party sites which is funny because lastminute.com have refunded me the outbound flight via easyjet already, seems ryanair are not so keen to give us our refund! | 1 |
Ryanair | Covid cancellationsOur Ref: WCNY2HMy flight has been cancelled and they keep offering me the voucher when i already made clear i want the refund. i fear they are trying to gain time and try to convince customers to accept the voucher towards normalization of the situation. i am a lawyer and this can be an abuse of the good faith of the consumers. i want to see the refund in my bank account within 3 working days otherwise we will start to consider legal actions which may finally turn into a class action of affected customers. | 1 |
EasyJet | Covid excuses !!Barred from flying because we had the wrong type of mask (we had double layered cotton rather than surgical ) they refused to offer us just 2 masks to get to Italy , seemed to enjoy kicking us off , awful people working on a awful airline! Airline ombudsman was utterly useless | 1 |
Grupo IAG | Covid form is broken - Called customer service twice on different times and they hung up due to being too busy to pick up the phone. 1 hour flight delay - was first in the queue and had to hand in my hand luggage due to there being not enough room which was untrue as most storage compartments where empty when I entered the plane. I explained that I really cannot afford to wait on my luggage as I have 3 hours drive left after I arrive at the airport. In short: totally not customer friendly. Will try to avoid flying next time with BA. | 2 |
Grupo AirFrance-KLM | Covid is not a good excuse for operational difficulties my flight cancelled thought I give KLM a try at Humberside airport instead of driving to London but let down so off to London and fly with British airways | 1 |
Ryanair | Covid measures delivered with aplomb on my last flight. Staff all seemed very clued up and helpful during these difficult times. | 5 |
Ryanair | Covid won't allow you to travel !!3 times had to transfer flights!!!£170 to change again !!You will need the money me my family will not use you again.And look at the reviews here I'll be surprised if many planes get of the ground Never use your planes again !!!! | 1 |
Lufthansa | Covid-19 has caught us all unprepared. But its no excuse to con people out of their well deserved refund. My flights have been cancelled by Lufthansa, but what they have done is cancel 7 out of 10 flights a day to the destination, and group all passengers in flights of different times. That way they can call it a "minor change in schedule" and avoid having to pay people back for a service they have booked which is not not existing. I know these are tough times for airlines and some may go out of business, but it doesn't mean the individual should be forgotten. Some of us may run into financial difficulties as well, lose our jobs or savings/investments. We are all going to be affected - be fair, or people are going to remember how they have been treated when we get to the other side of these terrible times. I certainly never going to use Lufthansa ever again. I hope others will do the same! | 1 |
Ryanair | Cowboy company won't give me a refund after many months of waiting, instead they offer me the voucher scam many times, even after say no to them all. | 1 |
Grupo AirFrance-KLM | Cph - Toulouse and back this Easter 2016.KLM/Airfrance is probably the worst company I have ever been using !!!!! 😡😡😡Their way of treating customers, when losing luggage is awful. They don't help you, get irritated and petronises their customers very badly !There are constantly delays on their flights - you feel insecure on the flights, their pilots doesn't seem trained properly....A very bad experience- never ever will I/we use KLM/Airfrance again and we feel urge to spread this experience amongst family, friends and colleagues ! | 1 |
Grupo IAG | Cr#p absolutely c#ap, I'd like to say the plane was nice.. but the canceled a few hours before flight leaving me stranded with the next direct flight 2 days later.. | 1 |
Ryanair | Cracking company and don't know why all these reviews are so poo poo. Got me across the water cheaper that a trip to Ikea. Parking at the airport cost more.... you get what you pay for in life. Glad to be alive everyday and these people connect the world. You only see the negatives here.... cheer up everyone. life is so precious and the odds of us being he are incomprehensive. | 5 |
Jet2.com | Cracking flight staff and comfortable journey! | 5 |
EasyJet | Cracking service when we got through. Just needed some assistance added to the booking and felt like I was really helped out! | 5 |
Vueling | Cramped like a sardine. First time I ever felt claustrophobic on a flight. Terrible customer service from Vueling staff at the sales desk in Barcelona. Actually customer service is the wrong term as they clearly don't give a fig about their customers...unhelpful doesn't begin to sum it up :( | 1 |
EasyJet | Cramped seats and nickle and diming for everything. I put an abbreviated version of a name accidentally on a ticket, and they wanted to charge €65 each way, for a simple name change. I decided I didn't care about the leg room because it was going to be such a short flight. I arrive at the airport, and the board of departures shows the flight is in check-in and the gate will be determined. 20 minutes before the take off time, passengers receive a text saying flight is canceled until next day. Obviously you can imagine the troubles this would bring, and I can only help easyjet will redeem itself slightly by refunding my entire flight, and paying for the new train tickets I'll have to buy. | 2 |
Grupo AirFrance-KLM | Cramped seats even in Economy Comfort for 100€ more is a joke! Plane in bad condition. Electricity at seat not working, WiFi not working, Map air show not working. Will choose a different airline next time. | 2 |
Grupo IAG | Cramped spaces. My fibromylagia flared up with severe backpain.Ham and cheese sandwich gave me food poison. | 1 |
EasyJet | Crap - no compassion for situation | 1 |
Pegasus Airlines | Crap airline pegasus, full of attitude staff. They are of no help absolutely rude staff. My sister forgot her brp card at home and they did not cooperate for even a minute. My dad had to go from uk to istanbul just to show a card even though it was presented digitally. Disgusting people disgusting service. I would rate 0. | 1 |
EasyJet | Crap auto bot, extremely long wait for human to respond. Had to give up. All that's bad about budget airlines comes true…. | 1 |
Ryanair | Crap company crap service playing around to take peoples money and waste their time will never even think of flying with them !!!! | 1 |
EasyJet | Crap crap crap. After several tries waiting over 50 minutes, I gave up. Tried phone and over an hour 2x and no help or reply. | 1 |
Ryanair | Crap from start to finish.Never ever again | 1 |
Ryanair | Crap service no staff on floor, have staff from other airlines doing their gates!! Consistantly late service to Shannon, never on time! Coincidently are the flights to Dublin and Cork on the same days (with the same weather conditions) can arrive on time! Crap service | 1 |
Grupo AirFrance-KLM | Crap service. Useless website without updated flight availability. Spent hours trying to book a flight but just before payment got noticed there was a technical issue, then contacted their customer service on WhatsApp and still haven´t heard from them over 24 hours. Then waited for over an hour this morning on the telephone until the customer service told me the flights weren´t available even though they were on the klm.dk website.So much wasted time. Shame on you! | 1 |
Vueling | Crap unprofessional and pathetic customer service. You will NEVER get a refund or even speak to anyone. It is coinbase equivalent of customer services or customer support.Its cheap so i am npt surprised.My advice for anyone reading this to spend a little bit more and travel with a reputable company such as British Airways. Vueling is a disgrace | 1 |
Ryanair | Crap x10. One time I was about to faint and needed water didnt even give me one. Always late. " cocktails" are not what u think they are. just bring u their tiny cans of soft drink and tiny can of alcohol and away with ya mix it yourself. Everything is a rip off, seats, luggage u name it they price it. aer lingus much better | 1 |
EasyJet | Crap you have changed my flight by 11 hours (very uncool). but awesome chat service. jase | 5 |
Ryanair | Crap!!! Never ever again! | 1 |
Ryanair | Crap. Crap. Crap.Crap.Crap.Crap.Crap.Crap.Crap.Crap.Crap.Crap. | 1 |
Ryanair | Crap. Frist delayed for 2h 30 minutes. Zero info from Ryanair. Then delayed for 1 more hour. Zero info from Ryanair. Never again. | 1 |
Ryanair | Crap. No refund for my flights in March & May. Vouchers I don't want. But they have the cheek to start flying again. They shouldn't be allowed to take to the air again until all refunds are given. Will NEVER EVER use them again | 1 |
Vueling | Crappy airlines. Flight was cancelled stating because of weather from BCN to SVQ. However, there were other Vueling flights that flew under that weather. It was hard to find help in the airport from Vueling. When we were finally able to rebook our flight for the afternoon, we asked about how our checked luggage will be transferred to the new flight. The Vueling agent that assisted on that matter guaranteed it was taken care of. HOWEVER, that was far from it. We arrived in SVQ and the luggages were no where to be found. In fact, I don't think they loaded any luggages on that flight at all as the damn carousel was empty. First and never again. | 1 |
Jet2.com | Crash landing with emergency services on hand in Manchester. Crew were very good. | 3 |
Ryanair | Crazy charges, no logic, when they book the ticket, it is obvious that there will be a seat for the booking, but after booking confirmation, they ask to pay for even seat, and the charge for luggage, check in etc., i don't book with this company again, i might pay £50 more in the first place to good airlines, and be relaxed that there won't be any more hidden charge, i am not surprised if the start charging for each use of the toilet. I am surprised how the aviation regulatory is not noticed it and letting the company do this. | 1 |
Ryanair | Crazy check in procedure | 1 |
Ryanair | Crazy how this airline is still running. Terrible. | 1 |
EasyJet | Crazy policies. Staff reluctant to help. Very poor service | 1 |
Eurowings | Crazy rules for cabinluggage. I had booked cabin luggage but my case - which I have used 100 times before was not approved....I would have booked another flight had I known | 1 |
EasyJet | Create the most confusing booking system possible so they maximise the chance of you making a mistake. These mistakes then cost you 2x as much when it comes to you getting on the plane. This is because they know you have no other choice at that point. If a bag is worth £20 when you book, why is it suddenly £50 when it's time to board the plane? The space it takes is exactly the same! Feels like Easyjet only care about profits which is a real shame - and with the appalling average scores on here, I don't think I'm alone in thinking that. | 1 |
Grupo AirFrance-KLM | Credit were it's due. Plane was slightly delayed which meant I missed my connection. Customer services couldn't have been any more professional at every turn | 5 |
EasyJet | Credit where credit is due. After a lengthy conversation with the call centre help desk i have managed to redeem several vouchers towards the cost of a return trip. Surely a few tweeks to the online booking page would allow this to happen ? | 4 |
EasyJet | Credit where credit's due- EasyJet cancelled our flights to Copenhagen last week that were booked for October. Not too surprised as we knew things could still be pretty uncertain by then, but they refunded us immediately- money was back in my credit card account within 48 hours- amazing, compared with my experience with certain other airlines.Also had an excellent flight with EasyJet back in September to Inverness- great care was taken to ensure as much customer protection as possible. Flight very comfortable, on time, and with very good service from staff. Will definitely choose them again rather than their rivals. Thanks. | 5 |
EasyJet | Credit where it's due - our flight experience with EasyJet couldn't have been better. From booking, through to communication and both flights which were exactly on time. Staff all generally friendly and helpful. Good work. | 5 |
Ryanair | Credits to very helpful agent Mikołaj. Our flight next week from Cagliari to Brussels was cancelled and the only alternatives were 2 days earlier or 2 days later which do not suit my travel plans at all. Found an alternative flight from Cagliari to Dusseldorf but according to their policy it's not allowed to change the route to an airport in a different country. An agent through the chat was not helpful at all and suggested I should call their call center. Been on hold for over 1 hour but finally got helped out very well. Mikołaj understood the problem and finally agreed to book the alternative flight to Dusseldorf as the other alternatives were not very much acceptable to my opinion. Very much appreciated! | 5 |
Jet2.com | Crew and pilot were good under circumstances. However the flight was spoilt by the actions of 2 passengers one of whom was disboarded at Budapest. | 3 |
Lufthansa | Crew are great, not over the top, they just get the balance right. What lets them down are the dreadful business class seats. Seriously LH this is 2022, 4 across on the upper deck is no longer acceptable. Wine list made up for the dreadful seats. | 7 |
Ryanair | Crew do not care at all. Having small kids onboard with extremely short time for booked transfer due to 2h flight delay. The crew did not even care to help exit the plane faster, despite asking for such help directly. Dissapointing. Due to the above we have to wait 8h for another bus. | 1 |
Iberia | Crew from BRA to TLV were abrasive in their enforcement of airline policies and regulations. Aircraft itself was an Airbus A319. Economy seats were cramped and uncomfortable. Definitely not where I want to spend 4 hours. The food itself was acceptable as far as airline food is concerned. In-flight entertainment was non- existent. In short a terrible flight experience. | 2 |
Grupo IAG | Crew in the airport were not helpful at all, I arrived to the airport 1h before my flight on 10/5/2023 because of an emergency, but the Aer Lingus boarding staff in Dublin airport terminal 2 didn’t understand or try to help even though I had no bag to check in, basically all I had to do is to head directly to the plane, but he didn't want that to happen. I had to pay 300GBP extra to buy a new ticket and the new flight got delayed. Cabin crew and boarding team are not professional at all, rude and not helpful. Not recommend at all and you can‘t compare them with any other respected air lines like Emirates or Qatar. | 1 |
Vueling | Crew is disrespectful, not trained enough and very rude.Crew will tell at you in no time, speak terrible English during announcements and get annoyed when passengers dont understand!Seen them yelling to passengers like is normal, very revengefull in their behave after any comment.Crew will openly lie to you and some times make up situations and make some small stuff giant issues just to crash any body trying to be respected.The company is very consistent in delays to the point that is hard to plan anything considering using their service.Refund will start from 4 hours delay, average delay I have experienced is 2 hours, they will try to board you to save time and keep you in the plane for hours sometimes which they know cannot take off soonCustomer service non existent, nobody in the company will be able to tell you the customer service number. Not even ground crew. | 1 |
Iberia | Crew is pleasant, but the "XL" seat at the front of economy is smaller than a regular economy seat on any other airline. Also, only 3 juices and water are free. No meals and no soft drinks or coffee for free on a 4 hour flight which seems a bit stingy to say the least. We've traveled for 7 weeks on 5 different airlines in 3 continents and this is the lowest value we've received so far on the trip. We won't be flying Iberia again. No in seat entertainment and the WiFi was intermittent. | 2 |
Jet2.com | Crew polite and helpful. Seats comfortable. Cabin very cold. | 4 |
Jet2.com | Crew very attentive | 5 |
Jet2.com | Crew very attentive and caring pilot made a good landing no problems | 5 |
Jet2.com | Crew very good...paid £52 to pick our seats upfront so within the first off due to my mobility....the crew held the front passengers back as all other passengers let off!....not good enough and why pay to pick your seat for a specific reason that doesn't happen???? | 3 |
Jet2.com | Crew very helpful and attentive. Even captain came out to chat to us as he awaited our exit to the buses that were slow at appearing! Nice smooth flight even making up a bit of time after a delay in Malaga. Service impeccable as always. | 5 |
Jet2.com | Crew very helpful and polite both way will be using jet2 in September 2025 | 5 |
Lufthansa | Crew was rude and unfriendly to me. I know that Frankfurt to Amsterdam is just a short 1hr 10 mins flight but no snack and drinks anymore - not even a glass of water? Seats are just fine, clean and comfortable. They left my luggage at Frankfurt. I got it back one day later. | 2 |
Grupo IAG | Crew were amazing and attentive, nothing was missed out by them. Will definitely choose BA in the future. Also have to praise the food. The choice was sufficient and delicious for a short business flight | 10 |
Jet2.com | Crew were amazing during and after a medical emergency on board our flight. We were diverted to a small island off Madeira on our way to Tenerife. Everything was dealt with quickly and we were informed of what was happening. We'll done Jet2 Crew. | 5 |
Lufthansa | Crew were efficient and very friendly throughout the journey. Also had special assistance due to medical issues, so had to wait for wheelchair on arriving in Munich. Again the staff (even the captain) appeared caring although I'm sure they wanted to get home. Have flown with several other airlines and many times with Lufthansa but this crew were great | 5 |
Jet2.com | Crew were fab! | 5 |
Jet2.com | Crew were fantastic and hats off to the pilot he landed like a dream in rotten weather!! | 5 |
Jet2.com | Crew were first class - flight was great and landed early - only problem was we were heading home🤠| 5 |
Jet2.com | Crew were friendly and helpful. Service was good. But too many hand luggage cases meant chaos as people tried to find spaces. Many passengers were putting hand bags and small items in the lockers that could easily of gone under their seats ! | 4 |
Jet2.com | Crew were friendly and lovely but the pilot was extremely experienced. Not only the flight was smooth despite what is expected in a January weather but the landing was second to none. | 5 |
Jet2.com | Crew were friendly and very efficient,but I was sitting in seat 1c and was constantly banged and foot stood on by passengers waiting for the toilet, other airlines do not allow any more than 2 people in the queue, which at least allows front seat passengers some respite, especially when they are paying premium prices. Needs some thought. | 4 |
Jet2.com | Crew were friendly and welcoming as always. Unfortunately Birmingham airport let you down badly on the flight out to Cyprus. | 5 |
Jet2.com | Crew were friendly helpful and professional. Good leg room and comfortable seats. | 5 |
Jet2.com | Crew were friendly, genuinely helpful, attentive and professional. | 5 |
Jet2.com | Crew were friendly, the travelling perfect, communication faultless - already booked again | 5 |
Jet2.com | Crew were great. Plan was clean and flight was early. Crew kept us informed | 5 |
Jet2.com | Crew were greatEverything on timeFlights just as expectedTwilight check in brilliantLove Jet2 | 5 |
Jet2.com | Crew were informative and professional my wife is a nervous flyer and they went out of there way to put her at ease, jet2 are our favourite airline by far. | 5 |
Jet2.com | Crew were lovely especially the no1 who kindly allowed me to sit in an aisle set has I had injured my knee and even carried my case down the steps .I fly Jet 2 around 6 times a year and think they are a great company but the seating is very very uncomfortable . | 3 |
Jet2.com | Crew were super friendly and welcoming, bit of a delay due to late passengers so bit frustrating.Seats were great so much room in extra leg.room!! | 4 |
Grupo AirFrance-KLM | Crew: excellent;Ground management Houston Inter. continental airport: poor.Leakage in the fuel installation was caused by careless handling of the ground personnel, leading to almost 30 minutes delay in departure and a hasty evacuation of the passengers;Meal and other services: excellent;Time management and arrival on time: very good; | 4 |
Jet2.com | Crews & staff fully engaged with passengers and seemed happy to be doing their job, hence passengers were happy too. Very clear & appropriate announcements from flight deck and crew. Flights were on time. Large cups of Yorkshire tea available and some good cheap duty free deals. | 4 |
Grupo IAG | Criminal Organization is the best way to describe British Airways. I was constantly sending emails to their Customer Service, Customer Relations and even the CEO, filled in countless online complaint applications and phoned up But got nowhere for 2 years. There phone system is just rigged to hang up on customers if the customer is not calling to make a booking. After this 2 year wait their company are in debt to me and owe me compensation for the flights and time they have cost me but will not pay the debt. I would rate them Zero star but it's not an option. | 1 |
Ryanair | Criminal behaviour at a time when we are all struggling. The immediate financial gain from denying/ignoring refund applications is surely outweighed by the long term consumer regard of an already contentious airline. Ryanair are clutching at straws in order to desperately withhold money that by law should be back in the hands of its customers, many of whom are at a time when they need it most.The lasting effect of Ryanair's handling of the Covid-19 crisis could be far worse than what they are fearing most in releasing refunds. | 1 |
Ryanair | Criminal company that breaks consumer law by refusing to refund customers for cancelled flights. It's not the role of customers to bail out an airline who became too smug about dominating the European market and therefore thinking it could do whatever it feels like | 1 |
Lufthansa | Criminal organisation and service... When you need help in rebooking or refund, it's only possible by phone and they never pick up the phone. A staff member of them told us that it is their strategy to handle their clients like this.We couldn't get on our return flight because of positive coronatest. We led them know about 5 days before the return flight. On the website of lufthansa they say for reasons of covid you can change your flight for free if it is the same destination and class in which you are travelling. But in reality it is impossible to do so because never they pick up the phone (we tried for 7 days about 2h per day... nobody is answering the phone). when you go than to the Lufthansa service desk in the airport they give you the same number. When you try ... customer.relationsATlufthansa.com ... they answer you that they don't handle these cases by mail, only by telephoneThey made us buy new tickets and it's now impossible to get anyone of them that is responsable for refund.NEVER... NEVER LUFTHANSA ANYMORE | 1 |
Lufthansa | Criminal organisation guilty of theftI booked a flight from Hong Kong to London through Lufthansa for myself and a colleague, departing 1 September 2023. Lufthansa cancelled the flight, and rebooked me onto another flight 8 days later. Unsurprisingly, this didn't work for my travel plans, so I booked myself and my colleague onto a flight with a different provider the next day, and asked Lufthansa to cancel and refund my original flight. Four months later, I have been completely unable to get through Lufthansa's appalling, faceless, and highly digitised 'customer service', being sent around different links, emails, and numbers, with no one able to take any action beyond pointing me in the direction of another number / email. More importantly, I still haven't received my money back, or had any meaningful communication around this. I now have no option other than to file a criminal report against Lufthansa with the UK police, and file a legal claim. | 1 |
Ryanair | Criminal'sBooked flights for parents to Marakesh from Edinburgh and tried checking in 2 days before and was unable without them asking more money for the seats so left it, parents turned up at airport and they kept them hanging on for 20 minutes until online had closed so they could charge them £55 (£110) for one way check in… spend the extra and go for a proper airline these cowboys are just criminals. | 1 |
Ryanair | Criminals pure, no info on the screens, wrong info from a ryanair employee and then had to pay extra money for the luggage although i already paid the max. Never ever ryanair again. They operate on a criminal business model and ripping off their clients is a part of it. | 1 |
EasyJet | Criminals that's who you are! Taking people's money, and then cancelling flights! | 1 |
Ryanair | Criminals, Daylight robbers. Waiting 2 months so far and still waiting for cash refund for a flight that they cancelled. By law they have 7 working days to pay the refund back to original form of payment, as even stated in their own email to me 2 months ago. Other airlines with much less cash reserves have processed refunds in a timely manner, banks and financial institutions, and even MoD, have continued to operate via remote working, and O'leary's excuse is that his staff can't access "sensitive payment data" from home? One IT guy could set up an IT system in a day to do it. Or how about a VPN like everyone else uses? How can they still take payments for new flights during this whole period without handling "sensitive payment data"? They should pay compensation in the form of interest on the business debts they owe us all. If it was the other way round you can guarantee that would happen. And all the time they're taking enourmous cash grants off the government from the tax payers pot. Big guy sh*tting on the little guy. Criminals. | 1 |
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