Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Customer needs consideration.May take time to reach someone on the chatbot. | 4 |
Lufthansa | Customer relations are appalling,they don't answer the phones for days and when you finally do speak to a Lufthansa member of staff they have not got a clue. I arrived at Heathrow airport on 14th August 2018 and my baggage was missing, 14 days later still no baggage, no response from Lufthansa and unable to speak to anyone on the phone as they do not answer calls. I will NEVER use this airline again. One star is a gross over exaggeration! | 1 |
EasyJet | Customer rep very unhelpful and unable to escalate issues to a supervisor who might have information or be able to assist.Rep unable to give answers to my questions and providing vague unhelpful responses | 1 |
Turkish Airlines | Customer representative -a male English speaker ( Turkish accent) answered when I called on Aug 20 2028 12:39 Pm Istanbul time.He said literally " I dont care" at the end of my call to my complain why he is not able to assist to cancel the refundable business class air ticket , and hang up the phone first. He was sleepy probably working from home as the background was very quiet and he barely spoke as he was careless. Turkish Airlines is going rapidly down due to their staff.Kaya | 1 |
EasyJet | Customer service - 0 . STILL DID NOT GET REFUND AFTER 1 month of waiting! | 1 |
Grupo AirFrance-KLM | Customer service - 5 stars. I've never seen a company executive understand situations so well.I was unable to fly to delhi due to unavoidable circumstances - MARIE CLAIRE based in London customer service and understood my situation. Within no time my case was solved and I was very pleased. I booked a flight with KLM - but my call was answered by Air France.Great company - Great service. I am a regular customer.A big thanks to Marie Claire.Kind RegardsMr. Sethi | 5 |
Grupo IAG | Customer service -absolutely shocking. They changed our extra legroom paid seats to seats without the extra legroom. I ask for a refund for the extra money paid or find us some seats with extra legroom.I have now received numerous emails saying sorry for the delay in responding please contact this department. Passed from pillar to post 4 or 5 times. | 1 |
Ryanair | Customer service Desk at Dublin is a Complete Joke.We found The Blond Lady with Glasses Completely Arrogant,When you question their Mistakes, all she did was call the Airport Police.She then Threatened me with the Line,"Your going to get it".Probably the Worst Customer Service we have come across. We Would Never Ever Fly Ryanair Again. Shame on Ryanair.Absolute Robbery. | 1 |
Ryanair | Customer service NON EXISTENT non at all. Website sucks. Completely useless company. | 1 |
EasyJet | Customer service a complete joke. Booked a holiday with some friends on three separate bookings. My two friends have been contacted by Easyjet Holidays to say the flight out has been cancelled and they were rebooked on to an alternative flight at no extra cost. For weeks I have been calling and emailing Easyjet Holidays to get moved to the same flight as my friends, but they keep saying there is no note on the file that my flight has been cancelled and I need to pay an increased fare to move to the other flight. When I mention that my friends were informed that the flight is cancelled I was told that my friends had no right to share that information with me. On what planet would you change your flight and not tell the people you are going on holiday with. Guess I just have to turn up at the airport for a flight that I know is cancelled. | 1 |
EasyJet | Customer service a joke, website unable to rebook cancelled flights as told should be able to error code appears at end of process. Called helpline over two week period only to be told very busy and hung up on. Since found out office was closed anyway according to their own website.Finally got through and put in queue and after 2 hours hung up on by them without speaking to anyone. Will definitely use someone else in future wizz air will be getting my custom. | 1 |
EasyJet | Customer service advisor never showed up to chat. | 1 |
EasyJet | Customer service advisor, Fadi was really helpful. Very professional and resolved my query in a timely manner. Thank you. | 5 |
EasyJet | Customer service agent ended the conversation without waiting for my response. Before, I waited several minutes for his response; then he ended the conversation within one minute. Poor experience! | 1 |
EasyJet | Customer service agent sorted out my issue | 5 |
EasyJet | Customer service agent was polite but didn't understand my specific question, and gave a generic response | 2 |
EasyJet | Customer service agent was very helpful and swift to respond. | 4 |
EasyJet | Customer service agent was very polite and helpful, thanks you | 5 |
EasyJet | Customer service agent, Liem, cancelled the chat after presenting misleading information to charge additional admin fees to correct a mistake made by Easyjet. If I could give a negative review I would. Lying to squeeze more money out of customers is not an ethical or sustainable business practice. | 1 |
Lufthansa | Customer service appalling, cabin crew rude. Avoid!Flight LH2501 1/12/24 | 1 |
EasyJet | Customer service are absolutely useless. All I need is a travel insurance letter to confirm I am being refunded £0, and the original time scale of 72 hours is now 14 days. Staff are rude and hang up - that's if they even do what you ask when one doesn't hang up !!!!! Will never book with easyJet again. | 1 |
Lufthansa | Customer service are actual scumbags! Least helpful people iv ever had the displeasure of dealing with. | 1 |
Ryanair | Customer service are rude arrogance and unhelpful behaviour, hand language what they call no priority booking charge me £45.99 is over ticket price,never ever again | 1 |
Turkish Airlines | Customer service are rude on the phone. Mad a mistake while booking the flights and called within 10 minutes of booking. There was a complete refusal to help in anyway unless I paid £120 even though the flights were the same price. I know better than to try and save £50 and will be flying with Emirates from now on. | 1 |
Ryanair | Customer service as much use as a chocolate teapot | 1 |
EasyJet | Customer service assistant Soumaya was really helpful. | 5 |
EasyJet | Customer service assistant was very helpful | 5 |
Ryanair | Customer service at Stansted airport was rude and unhelpful. One agent actually told a customer to F*** off, and the customer was actually being pretty patient. They eventually get the job done, but they will be rude and unhelpful at every interaction. They are NOT interested in customer service. | 2 |
Jet2.com | Customer service at the airport and on the plane were exemplary | 5 |
Ryanair | Customer service before boarding the plane is the worst.No mannersRude to passengersNo clear communicationSteven at boarding pass when gate open is one of the most inadequate employee from Ryanair I have seen.Steven is black British middle age with glasses | 1 |
Jet2.com | Customer service brilliant could teach Ryan air a thing or two | 5 |
Lufthansa | Customer service called at 23:30 to tell me they made a mistake in rebooking my flight 2 days prior to the departure date. I have had 3 months of endless calls, rebooking, re-routing, rescheduling of this same flight. The customer service is the worst one can have. They cut calls, keep you on hold for ages without providing any solution. I have lost all hope that I can travel during this Christmas back home. Could not sleep the entire night. | 1 |
EasyJet | Customer service can't even speak English and responds with even more confusing English. Booked a bag as hold luggage due to their app purposely misleading you, I wanted to book large cabin bag instead. The bag has an inhaler with a nebuliser which needs to come with me in case I stop breathing and die. Customer rep didn't really understand and didn't want to escalate. Even more useless than a chat bot. Buying hold luggage is more expensive than buying a large cabin bag, I don't want a refund and I'm not asking for the difference but they can't do this one simple thing. | 1 |
EasyJet | Customer service can't give you a quote for hold baggage that you have no other choice (I only want to book it for one way) then booking at the airport. They are saying they don't have access to that information and they don't know who could answer that beside going in-person ask at airport... I spent a few hours just to get that answer... | 1 |
Ryanair | Customer service charlatans. They are literally the cesspit of airlines. I and my entire network, will NEVER ever consider them, to transport me anywhere, EVER again. You really get what you pay for.Save yourself the headache. | 1 |
EasyJet | Customer service chat (with a human) was unable to answer a simple question: how much does it cost to add hold luggage at the airport? | 1 |
Ryanair | Customer service chat agent called Margaret K was absolutely disgraceful. Replies were irrelevant to my query, very generic, and each of them sent twice, making me believe that I was still talking to a chat robot. I had to ask if I am talking to a person just to be sure. In the end, I was simply told that 'ryanair does not have a policy for flights that have not been cancelled by them'. So much for their guaranteed free flight change policy if your plans have changed due to Covid. | 1 |
EasyJet | Customer service chat is terrible. I waited 40min to get a response, then they closed the chat after 5min because I didn't manage to respond straight away. I didn't get a notification either. | 1 |
EasyJet | Customer service chat with Siphiwe - excellent | 5 |
Lufthansa | Customer service confirmed a refund for a hotel I was forced to book in Germany for a layoff due to a flight cancellation. I never received the money and even though I have chased them like 10 times, no one ever replies. They lie to customers on their faces. No respect for you. | 1 |
Vueling | Customer service crap , tried to pay by card it said it didnt manage to take payment so pressed again and they took this one. Found out later they took the other as well. 2 x 209.00 cant get hold of anyone on the phone. Their chat system cuts off as you get to the end of their process. | 1 |
EasyJet | Customer service dealt with my issue quickly and in the way I had hoped - such a relief! | 5 |
EasyJet | Customer service didnt listen to my issue at all, didnt show care and ended the conversation after his first response | 1 |
Grupo AirFrance-KLM | Customer service does not exist, nor does a customer complaints option.I flew from Oslo > Amsterdam and Amsterdam > Newcastle.I had arranged to keep my luggage on my person for all flights. KLM forced me to check in my luggage, which I did without issue. When I arrived in Newcastle, my bag was missing, and I was due to stay there for just two nights before flying back to my home country with just one cabin bag.The lost bag arrived approximately 30 hours later, but I was there for my hen party and had to buy several items as everything I needed was in my lost bag.KLM left me with no option but to buy clothes and a method of transporting my belongings back to my home country. This included having to check in my luggage online- I had to spend a significant amount of my own money that I had not planned to do. It was a massive inconvenience and very disruptive to my whole weekend.My total expenditure is approximately £227, and they will not reimburse me for the full amount when I questioned why they shut my case down and stopped responding. There is such a lack of regard for customer service and no insight into their lack of professionalism or assistance. | 1 |
Grupo AirFrance-KLM | Customer service does not exist. I have got the return flight for the summer holidays cancelled and re-booked for the day after. I am trying for more than a week to have some information on the compensation but no one is giving me any answers. There are just bots pointing you to several webpages with no useful information in it. I would just like to have an answer from a proper human being. I really think that i will handover the case to a legal. I assume that's the only way to get an answer | 1 |
Norwegian | Customer service does not respond. The aircraft are untidy and the seats are partly worn. If you're expecting a monetary refund, there's no point in waiting. I do not recommend! | 2 |
Grupo AirFrance-KLM | Customer service doesn't even deserve one star ! Have been trying to contact them for days with no luck! Then when finally getting through after 1 1/2 hours on hold to be given the wrong email address to be able to send evidence for a case they are looking into. So another hour on hold was then needed to get the correct email address. They never reply on their WhatsApp or Facebook messenger system - so disappointed in this service. My flights have been cancelled, I am nearly £400 out of pocket as they cannot locate my payment. I would just like my money back and with the customer service that I'm experiencing, I feel like it's going to be a long battle before I get it back !Deeply disappointed in KLM - always been so impressed with them before this ! | 1 |
Ryanair | Customer service doesn't exist! really CRAPI've called them 0871 246 0000 - £0.13 per minute , and 0330 1007 838 number 4 times this morning, (heard: times for response less than 1 minute) and NOTHING! Maybe they have hangover after yesterday's foottball match 'cos NO ONE responded! But after about 10 minutes of every call - they just TURNED OFF!I lost my money at my PAYG card | 1 |
EasyJet | Customer service excellent, resolved a complecation on booking with ease. Thanks Easy jet. | 5 |
Lufthansa | Customer service exists only to sell you tickets, for any other matter, they send you to their website and you file an online complaint but don't get an answer. For any problem you may have, like missing a flight for bad weather, Lufthansa does not care. Please avoid Lufthansa if you can. Fly another carrier. | 1 |
EasyJet | Customer service fixed my issue very quickly. The issue was of my own doing and they were able to resolved quickly with no charge. Many thanks! | 5 |
Grupo IAG | Customer service ghosting, its been three months and no response. Flights are constantly cancelled, rubbish excuses, and the website has a lot of issues too. Becoming terrible operator | 1 |
Turkish Airlines | Customer service giving crazy replies on different flights and seeming not to be in a normal status when you send a claim on their numerous cancelled flights. I hope they are probably using prefilled replies and thus resulting in a stupid answer. Hope one of the supervisors will finally stop this attitude. | 1 |
EasyJet | Customer service good but long wait. It was worth waiting for the online chat to connect (even though it took an hour), as my issue was resolved efficiently after that. | 3 |
EasyJet | Customer service guy Mohamad really helpful and sorted everything without issue. EJ had changed my dep time and wasn't practical so all good now | 5 |
EasyJet | Customer service guy understood what I needed assistance with. | 5 |
EasyJet | Customer service has a chat.... But the operator didn't give time to respond. Closed my case within 1min | 1 |
Ryanair | Customer service has always been grate when I've required help of re-jigging bookings.Sadly I am waiting to hear back about a Refund for a flight purchased for my daughter, who sadly dislocated and broke her ankle on June 19th.I have sought help from customer service leading up to our due flight in August, stating my daughter who always has special needs, was physically unable to fly. I am still waiting today for a reply - 04/09/2023. The booking was made in my partners name, we have responded a reply to an email from 'refunds department' sadly still awaiting a further response. I don't believe that a personalised investigation to our request to refund has been carried out and believe that we have received a 'standard' email response, ' NO REFUND has been received.Booking reference 39783572/FC8TQII have requested for someone to acknowledge our returned email dated 25/09/23, to no response.Sadly, I have turned to trust pilot in the event that someone controls their reviews who will in turn take the time to acknowledge our email, pursue an investigation and re-connect with ne please.Yes, I have travel insurance in place, however only pursuing with Ryanair due to the advice that I was given way back in June by employees.To apply for a not fit to fly for a refund after the flight had departed.I welcome your responseThank you in advance | 1 |
Turkish Airlines | Customer service has become horrible. It takes ages for them to answer and the answers are always useless. I wrote a complaint to the baggage department, because our backpack and everything in it arrived totally soaked and wet at our travel destination. We had to bring everything to the dry cleaner. I asked for miles as a compensation. The baggage department told me they cannot help and that I have to contact the customer service. I contacted customer service and they told me I have to contact the baggage department. Absolutely frustrating. They used to be so much better. I don't think I will book again with Turkish Airlines in the foreseeable future. | 1 |
EasyJet | Customer service has been super useful and kind | 5 |
EasyJet | Customer service helped me resolve check in error | 5 |
EasyJet | Customer service hung up on me.Unhelpful and no solution to the problem caused by Easyjet cancelling a flight (new flight had no cabin bag space) | 1 |
Lufthansa | Customer service hung up on us 5 times. Rebooking took over 3 hours | 1 |
EasyJet | Customer service is a complete joke! We were supposed to fly in April but obviously due to covid this was moved, they then cancelled our flights for a second time, I now ask for a refund as I am in tier 3 and are not supposed to travel, oh and also the extra hundreds for pre Covid tests, the pig ignorant women didn't even know what a tier was, laughable Easyjet! Seriously, so they have offered me a grand total refund of £26, I will be taking this further, you complete and utter money thieving rip offs! | 1 |
Turkish Airlines | Customer service is a disgrace for such a company. I called the call centre for help and followed their instructions only to be denied help which resulted in me missing my flight. If that's not bad enough i was told it was my fault and there was nothing they could do about it. Now I'm £765 out of pocket. It took few days to get an email response to say sorry you missed your flight. It took over a week to tell me it was my fault that I missed the flight and won't be refunded.What's the point of having a call centre that can't help with anything… | 1 |
Norwegian | Customer service is a disgrace, not responding to inquiries. Never again flying with them | 1 |
EasyJet | Customer service is a joke, no service whatsoever and then ended the chat | 1 |
Lufthansa | Customer service is a joke. I have been trying to get in contact with them regarding luggage damaged during a flight. I have called several times, emailed and used their contact formula on their website but still no feedback from Lufthansa. Its impossible to find an employee that takes their work seriously and provides assistance.Will use their services again. | 1 |
Grupo AirFrance-KLM | Customer service is a joke. They charge a fortune for all extras like seats and unilaterally cancelled my past mileage points (as I didn't log in for a year during a pandemic ) and then they make it impossible to talk to someone in customer service. | 1 |
EasyJet | Customer service is a joke.Had a flight cancelled, not EasyJet fault.Then how EasyJet handles it is a complete joke.They said they booked me an hotel, they sent me 2 SMS confirmation and one email, but that hotel never received any confirmation from EasyJet.I went in the online chat a few times, every time one hour wait, then they message you and if you're doing some other business while waiting and you don't notice the chat, then they close it with no other action.I finally went in chat with a support guy basically watching over and over the chat for an hour, they looked for a solution for another hour but they didn't provide any solution.In the end the EasyJet chat froze, the page had to be reloaded, no history recorded, no state saved, need to start again from scratch, and they say "At the moment our advisors are busy. Please try again after a few minutes."I spent hours in this cluncky support chat.This is the worst customer support experiece, ever, seriously, if EasyJet wants to make fun of customers, I can see they do through the support chat. | 1 |
Ryanair | Customer service is a nightmare!!Website is poor and I was unable to resolve my booking issue through the website or through customer services. | 1 |
Ryanair | Customer service is a poor as their cancellation policy. I called to seek to cancel and get flight refund due to my sister being taken into hospital and is in a critical condition. I was first told Ryanair doesn't give refunds. Having challenged the call handler he became unhelpful and difficult. The situation does qualify however they expect family to disturb critical care doctors to write a letter. Who would lie about such a horrible situation and at a time of crisis in hospitals how can we ask such a thing.To transfer the flights is of greater cost than the flights. I'm appalled by the policy and the dismissive attitude of the customer care team. I just want to get my flight refunded and be with my family at this sad time. | 1 |
Ryanair | Customer service is absolute joke. Ive spent half of my day to try to contact them with no luck.All I want just an answer for my question about seat for my infant.Not happy at all. | 1 |
EasyJet | Customer service is absolute rubbish. I have tried unsuccessfully 8 times to cancel a flight and get a refund. I have even spoken to 2 people, in the so called, customer services, who both promised to send me an email address to assist. Both of these customer service assistances have lied to me as neither sent the required information. | 1 |
Wizz Air | Customer service is absolute shambles! I contacted Wizz Air on 15/06/20 at regarding my booking to enquire what my cash refund would be if I were to cancel my flights. The agent I was speaking to confirmed that an amount of £1221.00 would be refunded back to my credit card. The difference between what I actually paid £1609 is what they are charging as a cancelation charge. The agent further clarified that the amount of £1221.00  would be credited to my credit card account within 2/3 weeks. Upon being given this information and only because this information was given to me I agreed to cancel my booking. Shortly after cancelling the aforementioned booking I made an entirely new booking for the same flight & date for only £670.00.  I called Wizz Air again just to re-confirm that I should expect the refund to my credit card no later that within 2/3 weeks only to be told that the agent I spoke to on 15/06/20 with whom based on the information they had given me & proceeded to cancel my original flights with had in fact given me incorrect information & that I would not be receiving a refund to my credit card but instead the amount of £1221 would be credited to a Wizz Account and that I would need to use this credit within 3 months!! This agent proceeded to advise me that Wizz Air cannot be held responsible for a colleagues error which is an absolute ridiculous & totally unacceptable statement to be made. Without the refund as promised by Wizz Air our holiday is now in jeopardy in addition we stand to lose our deposit for the accommodation which was booked independently from Wizz Air as we now have only until 18/06/20 to confirm that we still want the accommodation. WizzAir have breached the agreement made with me & in addition are legally responsible for the actions of its employees. my complaint was closed as I did not respond the confirmation email “thank you for submitting your enquiry. We will look into this and contact you ASAP. “ A representative advised this is because I did not respond saying thank you! | 1 |
Lufthansa | Customer service is absolutely horrible. I have never experienced such rude people. I have been hung up on time after time, made to wait after "Your waiting time is under 10 seconds" all of a sudden it's 10 minutes. No that 10 minutes is a long time but set expectations correctly.I had issues booking my pet on a flight and kept being hung up on and every time I got through a different rep (even though I was told that there were only 5 reps in the room, so they could literally talk to each other if needed) I was told something COMPLETELY DIFFERENT.Finally got a refund, EXCEPT I never received an email confirming the purchase of my tickets, and I never received an email confirming the cancelation and refund of my tickets. I was told they were having issues with their email services. I called two days later to check on that as still no email, the staff was extremely rude, "Yes I'm telling you they're canceled" and after I asked for proof and was again told that their servers were experiencing difficulties I was HUNG UP ON MID SENTENCE.I don't understand.To add on to everything the staff is extremely rude. They do not want to listen to you or understand where you're coming from, they refuse to pass you to a superior. I can understand having difficulties during the pandemic, I can understand that they are just looking at a system and are not aware of everything going on. What I CANNOT understand is being rude to paying customers and messing around with their money. | 1 |
Lufthansa | Customer service is absolutely rubbish. At the airport, they told me to send a request via their website to get compensation for the hotel and food that we had to pay because Lufthansa had delayed flights. It's been 5 months, multiple emails sent, and still nothing has been done. I'm very disappointed… | 1 |
Grupo IAG | Customer service is almost impossible to reach by phone and inadequate. Their operators who were in Romania and India not only did not understand the problem but made it worse. I complained by writing to the British Airways head office and they using the usual stereotypical phrases about completely understanding the frustration of the (premium!) passenger shifted all the responsibility to another airline (who was operating the flight) despite the fact that it was the British operators who did not solve the problem and it was British Airways who collected the ticket price. We lost three premium tickets and had to buy three more with another airline.It was our first time flying British Airways and we will never do it again.It was our first time flying British Airways and we will never do it again. | 1 |
Wizz Air | Customer service is almost nonexistent. The website has never solved a single one of my problems that I've experienced and the number to call them costs £1.45 per minute. Impossible to find an email and if that wasn't enough of a joke even the customer service BOT isn't even available. Will never book here again, I'd rather pay more money to avoid ever having a headache like this again. | 1 |
EasyJet | Customer service is always friendly and helpful | 5 |
Jet2.com | Customer service is always good. Staff are pleasant, helpful and are great with kids. It is always a pleasure to fly with Jet2. | 5 |
Ryanair | Customer service is appalling, just hang up on you when they don't know hat to say. Worth paying that bit more for even half decent company. I would never fly with them again no matter how cheap they are. | 1 |
Grupo IAG | Customer service is appalling. I can't believe how bad it is. I've spent 6 hours on the phone in total just trying to add an infant to an existing booking. | 1 |
Ryanair | Customer service is appalling. My husband was seriously ill in hospital and unable to fly. The chat line told me I could apply for a refund because of serious illness and sent me the link for the form. I submitted the form and medical evidence but they refused to pay up! | 1 |
Jet2.com | Customer service is appalling. They ignore you.I recently put in a claim for false advertising. The beach for our hotel was a wreck and dangerous and we were completely missold it in their advertising. I reported it to ABTA and Jet 2 have declined my appeal. I will be going through arbitration now. I will never use Jet 2 again. | 1 |
EasyJet | Customer service is as bad as i have ever come across. Everyone trying to dodge responsibility and nobody willing and able to help | 1 |
Grupo IAG | Customer service is atrocious nobody is aware of situationsWe had a flight cancelled, flew 3 days later having been made to come back to the airport every day to wait in a queue for a hotel voucher!!! A different hotel every day | 1 |
Vueling | Customer service is atrocious, staff are lazy, absolutely no organisation. Book another airline Vueling is terrible. | 1 |
EasyJet | Customer service is awful. Don't give a dam! | 1 |
Ryanair | Customer service is awful. Seats are dirty. Although this is an economy airline, you get treated like cattle. Something no other low cost airline does. Surely I'm not the only one who thinks that they rip you off with their idiotic, ever changing baggage rules. Or the paying to pay situation. Unless, of course you have an electron card, or a Ryanair card, or whatever they're accepting this week.When I missed my flight as a result of my previous (non-Ryanair) flight arriving late, not only did they not allow me onto the next flight, they said that I had to pay full price for another flight. I went and flew with Easyjet instead. And haven't even got close to their website since, let alone one of their planes.They won't be getting another penny from me!!! | 1 |
Vueling | Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking which I must make over the phone putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned. | 7 |
EasyJet | Customer service is dreadful. When a flight is changed by 5 minutes why get the customer to confirm as then errors happen and ended up flight been next day, now want a massive fee to change back. | 1 |
Grupo IAG | Customer service is dreadful.You did not load my luggage on the plane at Heathrow.You own the error – your reply was outrageous.Don't try to pass the buck to American as I had a connecting flying after arriving in Chicago.Sort yourselves out BA!Great cabin crew, but otherwise poor overall just because your customer service is so bad. | 2 |
EasyJet | Customer service is excellent and knowledgeable and very helpful | 5 |
Turkish Airlines | Customer service is garbage. I paid money for an extra legroom seat to find out it didn't register on their systems. Called about 4-5 times just to get my number blocked. Called again with a different phone number, same service desk kept giving me different information that I have to pay extra money to change my seat, which I had already paid. Tl;dr no competent customer service employee works here, and they give you inconsistent information | 1 |
Jet2.com | Customer service is great. | 5 |
Ryanair | Customer service is horrendous, the new carry-on baggage policy is ridiculous, and overall a very incompetent company. They do not care at all about their clients. However, the flights themselves are alright, and the crew is usually quite friendly. Still, it does not excuse their practices and treatment of customers. Would like to rate higher, if only for the sake of the RyanAir personnel, but I cannot in good conscience do that. | 2 |
Turkish Airlines | Customer service is horrible.Due to snow, almost no planes were departing from istanbul airport at 23, 24 and 25 January. However, they let planes land these days, I landed there for a stopover on 25 January, they knew that we all would get stuck there! Thousands of people sleeping on the ground for multiple nights! We had to protest to get something to drink or eat, unacceptable!Letting planes land there for three days with barely any planes departing is just unacceptable! They do everything to get the cheapest solution -> since it's due to weather they don't have to pay a claim to customers.I will never book again | 1 |
EasyJet | Customer service is horrific.Had my flights delayed overnight, after waiting at the airport 4 hours past the flight to be told this. Ground staff were completely useless and left us in the airport at midnight with no accommodation, and a 16 hour wait.EasyJet are now refusing to refund my expenses. Customer service advisor on the phone was incredibly rude and kept raising her voice.Thank you for ensuring I now only travel with BA and collect avois points.Do better EasyJet. | 1 |
Wizz Air | Customer service is inexistent. It is impossible to speak with a live agent. I work in customer service at a managerial position and allow me to say that the live chat bot needs some revamping.They have managed to get a very patient person who fully gets customer care very angry. And that is not happening frequently.My Flight was cancelled. I try to rebook and the same day is available but says sold out. On the page, I can book from scratch the exact dates just with a different (higher) price.Naturally, I want to travel on the dates I booked so speaking with an actual human is what I need.They don't even place me in queue to speak with an agent. They have their clients keep going through the bot that tells you "all our agents are busy".I get having a high workload. But at least keep me in line and I will wait to get my issue sorted.This is horrible customer care. Not even Ryanair is that bad.I need someone to communicate with me ASAP | 1 |
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