Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Turkish Airlines | Customer service is just atrocious! I cannot recommend Turkish Airlines in the future. I was due to fly with them on July 30th. They changed my seat for my 2nd leg from Istanbul to Bangkok. We called their customer service to solve the problem. I understood that it was due to operational reasons. The app does not even feature a ticket number as their so-called mobile app gives me so much confusion all of the time! I would avoid transiting via Istanbul and Turkish Airlines on how they are treating Star Alliance gold members in the future. | 1 |
Turkish Airlines | Customer service is just horrible. Cancelled my ticket, can't get a refund back. They don't know what they are doing at all. | 1 |
Lufthansa | Customer service is like a low budget airline. Lufthansa is not able to manage our business trip to US. Our trip Hannover-Frankfurt-Washington got stopped in Frankfurt due to Lufthansa's delay. We missed our connecting flight. Lufthansa was not able to provide an alternative flight within a reasonable time. So we got our luggage and we went back home by train on our own cost. We had paid 5.000€ per ticket just to get treated like this. Awful!!! | 1 |
EasyJet | Customer service is like talking to a bot. Slow and unable to listen or do anything other than repeat a standard script. What has happened to customer service and people who could think and actually provide the customer a service? A poor reflection on Easyjet for something that could have been easily resolved and left a positive image instead of a negative one. | 1 |
EasyJet | Customer service is no longer present in EasyJet call centres! Rude staff who are unable to assist with issues encountered, refusing to pass over to more experienced managers - most probably as they don't have any. 1.5 hours wasted on a chat. | 1 |
Ryanair | Customer service is non existent even check in is hell and cabin crew is a &&@&@&€&@@ | 1 |
EasyJet | Customer service is non existent when stranded abroad. Easyjet cancelled the flight, and asked people to make their own arrangements for getting back to the UK. You can choose another flight with another airline (no seats available on other airlines). You can submit a claim for a refund, but that can take 7 days or longer. Or you can have a voucher to use on another Easyjet flight, to a different airport, on another day (no seats available). Trying to contact them is near impossible. It took them 4 days to respond to my message. | 1 |
EasyJet | Customer service is non existent. The web page told me to download the app, so I did, then the app didn't like my password, and so locked the account, including the web based one.The reset button on the emails sent to reset the password took you to the sign in, please enter password!!!!!I have just completed web chat number 5, and hour and a half mostly of waiting for a response (often the same question).Screenshots sent links followed and then told to do a new booking with different email address.Why can't they just email the boarding passes, as we need 2 and Manchester airport won't allow the same phone to be used for both of us.Other than this great prices. | 1 |
Grupo IAG | Customer service is non existentI had an incredibly poor experience in August 2023 where I had paid for 'club Europe' as I have two disabled children and thought it would be easier for me to travel as a single parent. During the flight, the staff kept overlooking our needs and treated us incredibly poorly. After raising a complaint with BA, they closed it without reaching a solution. 8 months and multiple chasers later, still no response or resolution. I have a booking with BA in the coming weeks. After that, I will never fly with them again. | 1 |
Eurowings | Customer service is non existentI want my wallet back!!!This is how they should improveThey should be taking care from their customers stuff and not the opposite!Shorter waiting time for bizz classI fly a lot this was one of my worst experiences | 1 |
Vueling | Customer service is non-existent at Vueling. Check-in was absolute chaos and then our flight was delayed for 6 hours. It was 2am when we finally left and we could not find a single Vueling employee who could explain what was going on, we felt abandoned in a nearly-empty airport. This was my first and last time flying with Vueling. Do not be fooled by the cheap flights-not worth it. | 1 |
Vueling | Customer service is non-existent. Automated phone recordings which don't actually provide any information and chatbots who fail to provide updates within the timescale promised.Placed a claim on the 15th of September for compensation for a flight cancellation with a promise of reply within 10 days. I have checked the status of the claim via chatbot daily and it still has not been reviewed.No contact details available anywhere to request an update. Will not be flying with them again.Flight cancellation and rebooked 4 days later on a route with a layover (original flight direct). Expenses not entirely covered. Absolutely no support from real people. | 1 |
Grupo IAG | Customer service is non-existent. For over a week customer service number message said to call back in a couple weeks. Nothing we needed to accomplish could be done on BA.com I was flying to Nairobi to bring my sister back after her husband died suddenly, My sister and husband had tickets on the July 18 from Nairobi to JFK. When BA received the death certificate, they cancelled my sister's ticket, not once but twice. It took almost 5 weeks to correct this incompetence. My niece and my wife were on the phone for hours plus hold times. 8 times we were told by the web help number we would get a return call and no one ever called back. The ticket was in premium economy. When I tried to upgrade to be with my broken- hearted sister, the price was $4029.00 plus a $25.00 service fee. Where is the efficiency? Where is the empathy? Where is the decency? In addition to the stress of losing her husband, my sister had to go through totally unnecessary stress of not having a ticket until 7 days before her flight. Also when I made my reservation, i was given a price and within 10 seconds was told there was a $1400.00 increase. British Airways has taken a nosedive in my opinion. Words simply don't convey my very deep frustration and disappointment with the company | 2 |
Lufthansa | Customer service is non-existent. Lost my flight as website not working over a number of weeks and kept on non-stop hold via callcenter. They don't respond to emails either. There is no way of contacting them and the website fails every time. The cabin crew are awful too- unfriendly, verbally aggressive, and generally unpleasant. Will never waste my money on this airline again. | 1 |
Grupo IAG | Customer service is non-existing. If you have a problem, forget about having anyone helping you solve it. You are left by yourself. You can try contacting them, but you could as well talk to a bot. Why bother calling and waiting long time to talk to a human when all you can get is someone who can only repeat vague sentences written on their site. Stay as far as you can from them or keep in mind that if anything happens, your time and money are irretrievably wasted. | 1 |
Ryanair | Customer service is not a priority at Ryanair. Making as much money as physically possible is the aim! This means customer service is at the bottom of the pile!! Easyjet are a much better alternative! | 1 |
Vueling | Customer service is not compliant to European standards. Personally I used to be pretty frequently flying some of their connections (once to twice a month round trip). However, I had to reconsider and preferred to spend slightly more or to travel from a farther airport instead of flying with them.- Transition to Avios from Punto was a terrible experience, could never get to use my credits anymore.- Customer service is inexistent, there is no way of retrieving specific information.- Giving feedback on anything is impossible.- Sales people work against the company AND the customers.- Website and mobile application are full of bugs, look almost as if they were designed and developed as a school project.For the rest, it stays in the low cost service standards. Considering the issues, considering the frequent delays and considering the comfort on board, it is definitely over priced. Luckily, I have been successfully (almost totally) avoiding flying with them for months by now. | 1 |
Ryanair | Customer service is not helpful, didn't help me to change my parking dates when they changed the flight's date | 1 |
Grupo AirFrance-KLM | Customer service is not helpful. My flight was cancelled, and customer service said they would rebook but they did not. They could also not answer questions about compensation and not being able to check in. | 1 |
EasyJet | Customer service is perfectly fine | 5 |
Grupo AirFrance-KLM | Customer service is poor. I booked flights for May 2020 and have been advised the flights have been cancelled but a refund is not possible for 12 months. I trusted the business when I booked the flights and now feel very uncomfortable with the terms they are now offering.I have tried to speak with customer service and they cut me off. I feel very anxious about the money lost and how and when it will be refunded. | 1 |
Norwegian | Customer service is probably thr worst ive ever seen. Flight arrived so late the airport was shut when we landed (they kept the runway open for us). There was no public transport due to us arriving so late. Choices were to either wait 6 hours for the next bus or get an uber (which was massively more expensive due to the time of night). Submitted my claim which was rejected after TWELVE WEEKS. Spent hours on hold with customer service trying to see the status of my claim, only to ge throught to people who couldnt be bothered to help me.I think its disgusting for them to reject my claim, I shouldn't be out of pocket due to their poor management. | 1 |
Lufthansa | Customer service is rude because they know they don't need to be otherwise. I asked in Budapest for information on how to leave a comment and they said that there is no way to do so. They said they are not Lufthansa they are just the contracted agency. Therefore they said they do not need to follow Lufthansa rules. So, even though I checked with a Lufthansa representative, they said it is my responsibility to check with them. I was only able to bring my purse, so I am now going to have to hand carry all of my laptops, iPad, cords. I have no bag for them because they don't fit in my purse. This is the most illogical thing I have ever encountered. I will do every thing I can to not take Lufthansa. They are a really bad airline | 1 |
Jet2.com | Customer service is second to none, both at home and abroad. Check in is quick and easy and all staff are friendly, efficient and helpful.The only let down was on the (overnight) plane coming home. Cold air was blowing constantly and, despite asking the crew to turn it off or up, it remained cold making the journey uncomfortable and passengers unable to relax and sleep. | 4 |
EasyJet | Customer service is shocking. Cheap flights maybe but if you need some help good luck. Triedntonadd a chcild to the booking who is cheaper as u dont pay the extra taxes. But you can inly book through cutomer servises so they charge you £20 more than an online adult ticket. Y? Cuz they can n uve no other choice | 1 |
EasyJet | Customer service is so bad I keep logging and trying to seek help but they take so long to take the chat and then disappear after 2 min. Ive had more than failed 3 chats today and I need your help | 1 |
EasyJet | Customer service is terrible | 1 |
Norwegian | Customer service is terrible, endless phone queues and slow, inconsistent chat responses. A simple name correction (due to an error caused by their own booking system) led to a fee of €130 and took hours to resolve. This is the kind of issue that should be easy to handle directly in their app, creating a fantastic customer experience, but instead, Norwegian completely fails here. I see no point in using their app except for accessing your boarding pass. I strongly recommend choosing another airline if hassle-free service matters to you. | 4 |
Grupo IAG | Customer service is terrible. For 2 years there's been something wrong with my account which makes travel stressful.Most of the time I can't access my account art all. I have lost loads of my points as I can't use them. I contact them, get ignore and chase until I give up. It's absolutely ridiculous the effort for no response. It's pretty much a lie that there are teams to help. I just want my next flight I has to book on my account to know I will get points. But I can't. I can't reset my password as the auto email is immediately expired each time. It's a joke. | 1 |
Lufthansa | Customer service is the same as talking to scammers! Never again, they are a fraudulent company! | 1 |
Vueling | Customer service is the worst I have ever had in my life. Organization non-existent, check-in workers rude. I will choose where to spend my money where I am valued next time. | 1 |
Lufthansa | Customer service is the worst! | 1 |
EasyJet | Customer service is top shelf they are brilliant | 5 |
Grupo IAG | Customer service is totally unhelpful and rude. Endemic problem rather than one individual as I was obliged to contact multiple times in an attempt to resolve the problem...... still waiting. | 1 |
Eurowings | Customer service is totally useless.It is impossible to have an advanced search for multi stop flights on the website. Thus I am thinking of calling service for help, since they should have the systems available. She basically said: you have to do it yourself.WHAT? I have spent 15mins calling from another counrty (expensive!) and listening to crap music for her tell me i have to do it myself? The funny thing though: I can't. Because their system is limited.Ok. Thats it for Eurowings. Plenty of competitors to choose from. Then I rather pay more for actual service. | 1 |
Grupo AirFrance-KLM | Customer service is unacceptable. Getting ignored for hours and then informed wrong costing me more than a thousand dollars. | 1 |
Grupo IAG | Customer service is useless and their pricing is crazy.Recently had flex tickets and needed to change. No change fee but price to change was equivalent to the price of the ticketI checked the price for these dates and it did not add up.Customer service never reaches an native English speaker.Can't understand complex sentences and repeat robotic scripts.It's not their fault but there it is. It's not my fault either. | 1 |
Grupo IAG | Customer service is very bad. If you have the right on a refund from British airways (which already has been approved by email) they simply deny after 2,5 years by telling me the information got lost? For that reason don't trust this airline. | 1 |
Lufthansa | Customer service is very poor but the flights are all comfy and on time. Make sure you double check everything before flying. | 4 |
Grupo AirFrance-KLM | Customer service is very poor. I attempted to purchase cabin baggage and after 3 attempts to call I was told I must wait and purchase at the desk on the day of my flight. They would not provide me with a price either. Upon arrival at the airport for my flight I was quoted a price of 95 Euro for 23kg. I would not have taken an extra bag if I was provided this price before traveling to the airport. There needs to be better customer service where a customer can be provided with this information ahead of time. By taking this additional cost into consideration it would have been much more affordable to travel with a different airline that allowed cabin baggage at an affordable price. I will not be flying with KLM again. | 2 |
EasyJet | Customer service is very satisfying! Good job easyjet! | 5 |
EasyJet | Customer service is virtually non-existent. Whenever you need assistance or support, whether over the phone or via online chat, it's incredibly difficult—if not impossible—to get help. Long wait times, unresponsive systems, and lack of proper follow-up make the process frustrating and stressful. It feels like there's no genuine interest in resolving customer issues, leaving you stranded and helpless at the most critical times. A company of this size should prioritize making support accessible and effective, but unfortunately, that's not the case with easyJet. | 1 |
Grupo IAG | Customer service is virtually non-existing!Wrote an email on the 11/3 (Case Reference is 00837871) and on the 20/3 I received an answer, but wasn't much helpful.I then proceeded to responded with the requested material on the 22/3 and now 50 days later I still haven't heard back from them!The flight I booked was also delayed an hour flying out, but the flight itself along with the flight attendants were nice. | 2 |
Lufthansa | Customer service isn't a thing for Lufthansa they need to learn what it is first!I'm owed a refund for hotel and taxis etc die to cancelled flights since July! It's nearly November | 1 |
Lufthansa | Customer service landline just leaves me waiting and never picks up again. 4 times!!!!!! after 30 min waiting | 1 |
EasyJet | Customer service leaves much to be desired. I had to wait over 30 minutes for a response for the agent to be checking something and asked me to wait, they then just disconnected the chat as I didn't reply?! | 1 |
Ryanair | Customer service lessons are needed by staff.So unhelpful and dismissive. | 1 |
Grupo IAG | Customer service line is not helpful at all. Tried to call 4 time and I don't have my problem solved!1st time they said they need to call me back, but never did.2nd time the agent hang up on me after 30min on the call waiting for the agent to process my request3rd time the line says its busy and I need to try later.4th time they say they need to call me back and I'm left hanging again. | 1 |
EasyJet | Customer service live chat is extremely slow. I didn't get my issue sorted | 1 |
EasyJet | Customer service member not helpful and a very awful member of your team. She doesnt listen to my words and doesnt recognize that the error is from your side and not from myself as you are the one who cancelled the flight. She is really a shame to Easyjet. | 1 |
EasyJet | Customer service member was great- but was told to stay in chat after a payment, but it just closed the chat and couldn't get back to the advisor, nor open a new chat box? | 2 |
Ryanair | Customer service missing, according to the laws, the deadline for a refund for a flight cancelled is 7 days..after more than 2 months still waiting for it | 1 |
Iberia | Customer service never able to answer your requert.Even beeing member of their loyalty program, they do not consider their client at all. So disappointing. | 1 |
Grupo IAG | Customer service never answer the phone. Meant to be a 24/7 helpline, ringing for 3 days and never get past the hold music. | 1 |
Lufthansa | Customer service nightmare! Won't go into full details as I could write a novel but I spent 10 hours phoning and waiting for customer service on the trip from UK to US as their systems were down. Was assured after the 10 hours it was sorted and was up until 4 in the morning on the day of my flight.Find out later midway through my trip in the US it wasn't. Confusing emails as get one sending me flight details and another telling me to phone in urgently as there is a problem with my flight. Spent 3 more days on the phone with rude and unhelpful customer service staff. Wait times are over an hour if Lufthansa do pick up the call.I got hung up on several times. I tried to keep my cool but it got difficult to do at times when no one is willing to help you and you spend all day on the phone waiting.I am unable to check in to my flight the day before. Get error messages telling me to phone Lufthansa customer service.I phoned several numbers including Germany who charged me £30 more to get a reissued ticket which never came. This is despite the UK assuring me my flight was fine with no extra charges.Needless to say, they never sorted my flight. I eventually went to the airport to speak to a human which I had tried before but there was no one there.They eventually sorted it.Thought that was it and smooth sailing but flight was over an hour delayed for cleaning crew. Got my connection with very little time left and asked about my bag and was assured it would make it. It didn't. This nightmare isn't over yet as I am still waiting to get my bag back.I can't say strongly enough avoid Lufthansa like the plague. I wouldn't wish my experience on my worst enemy. It put a massive damper on my trip. | 1 |
Vueling | Customer service non existent, ground staff at destination rude and unwilling to help. We booked on Iberia, but found ourselves on Vueling as they code share with Iberia. The trip got off to a good start as the ground staff at Gatwick were competent and booked us in. From there everything went downhill, cabin crew provided very little information during the flight and just seemed to be there because they had to be. Once we landed we were kept on the aircraft for over 30 mins after the doors were opened without any explanation. Eventually once inside the terminal in took about 2hrs for the luggage to arrive and still no explanation/information from the ground staff. When we finally got our luggage we went to see the Vueling desk at the terminal, staff at the airport were very rude . | 1 |
SAS | Customer service non existent. Cancelled my flight, and told me to rebook on the website - but website has a glitch and won't allow me to select a return flight after my outbound flight! So I tried the chat function, but it has a glitch when you register that won't accept my UK post code! So I made a complaint to their technical team - but (guess what) the complaint page had a glitch and it returned an error! So I tried calling, but on multiple occasions 'this office is now closed!' | 1 |
Vueling | Customer service non existent. Flight cancelled herded like cattle 1 hour and no updates. Don't bother | 1 |
Ryanair | Customer service of their representatives was incredibly poor. Was treated like a person that had a mental impairment and was told that I would need to spend an additional amount for a flight that I had already booked as an extra charge. Would never use this company again and I hope other people see this to prevent themselves from making the same mistake of going to these people like I did. | 1 |
Grupo AirFrance-KLM | Customer service on the phone were both incompetent and rude. Took 4 days of being told to call back in 24h and receiving no help. Every person we spoke to at the check in desk and ticketing sales was nasty. Air France customer service at LAX is awful, one older French woman at ticketing sales was aggressive in her rudeness. My partner and I will never fly Air France again, it was such an upsetting experience considering how much we paid. | 1 |
EasyJet | Customer service online chat advisor quickly sorted out my request to cancel a flight for one passenger.5 star for customer chat advisor;Website information not very clear however. | 5 |
EasyJet | Customer service online was blunt and quite rude, wasn't fully giving guidance or explanation. Was unable to offer advice without me delving further with questions about options. Became a little impatient while I was calculating additional fees even though I had waited 45 minutes to speak to someone | 1 |
Jet2.com | Customer service outstanding! Can't do enough! | 5 |
EasyJet | Customer service person quickly identified my issue, guided me through the process easily, and ended in the outcome I wanted. | 5 |
EasyJet | Customer service person was unhelpful and just kept repeating what I already knew. | 1 |
EasyJet | Customer service provided is under adequate requiring consumer to raise and deal with complaint alone rather than having accountability at all from easy jet | 1 |
Jet2.com | Customer service rang to resolve my complaint and completely turned my complaint around, the lady informed me she had returned £11.99 for the cost of the transfer that abandoned me in the middle of the night in the middle of nowhere....this was a package holiday with transfers included...insulting behaviour and reinforcing the fact that I will never book a package holiday with Jet2holidays again!! Please refund my holiday in full with compensation for the distress and significant disruption/s | 1 |
EasyJet | Customer service rep - Karaboo , answered quick and concise info - got my booking altered in timely fashion | 4 |
EasyJet | Customer service representative ended the thread without even waiting for me to respond, knowing I was unhappy. | 1 |
EasyJet | Customer service response was terrible for a simple refund request following a cancelled flight - it took 10+ calls and many hours on the phone, several failed promised call-backs/updates from easyjet and almost 2 years just to get a refund for a flight which they cancelled! They need to improve their service to get things resolved quickly! | 1 |
Ryanair | Customer service shocking would have had more personal contact with Robin Hood | 1 |
EasyJet | Customer service should be there to help people immediately not copy paste them the steps they need to do. It does not work and this is exactly the reason we are contacting the CUSTOMER Service. | 2 |
Ryanair | Customer service so hard to find.On the website is written that all flights in October and November 2020 will have flight dates change free of charge, but is all a lie. After you find out that this applies just if you change your flight 7 days before departure.....this was not written anywhere. They are cheap and they treat their customers in the same way. | 1 |
EasyJet | Customer service so slow… chat cut off twice, emails say 28day turnaround.Missed 24 hour cancellation by minutes and they flatly refused to refund. T&Cs are clear but absolutely no flexibility or consideration or compassion.First and last time I consider they airline | 1 |
EasyJet | Customer service solved my problem in minutes. Thanks! | 5 |
Ryanair | Customer service terrible. Lost my cabin bag no help at all. Awful company. | 1 |
EasyJet | Customer service terrible. Women speaking down to me like I'm a kid | 1 |
Ryanair | Customer service terrible.Due to open heart surgery we could not go on holiday so we claimed our Nationwide travel insurance who we excellent. We were advised that as we did not fly then Ryanair would not have had to pay the airport passenger tax and they should refund this as nothing was paid.After 4 e-mails they said as this was an international flight there was no tax to pay so therfore no refund. Its not a lot of money, £26 for two of us but it is the principle. I have since found out that when they do refund you they charge you £17 administration fee so in most cases it wipes out the Airport Passenger tax, they are one of the only airline companies that do this. I would never recommend this company to anyone. | 1 |
EasyJet | Customer service that makes you wait for half an hour and blames the website issues on the customer. | 2 |
Grupo AirFrance-KLM | Customer service through WhatsApp is horribly slow and regardless whether you're a priority member or not they do not seem to be interested in assisting at all. I've read a bunch of reviews on this site and it's shockingly bad. I paid for premium seat upgrades and the lounge , had to postpone a few days and was told that what I had paid for the seats was now gone (read the fine print in the t&c). The booking for the lounge could not be used on the new flights, therefore had to purchase again and send a claim. Crew on board is ok, customer service is non-existent!! | 1 |
Grupo IAG | Customer service told me they cannot tell me if I will get charged for an over sized bag or not. Said there are no rules or regulations that the staff follow and it's at the check in person's digression. I guess it's just a luck of the draw? | 1 |
EasyJet | Customer service took absolutely ages just to cancel flight. Took me multiple tries to get hold of customer service, kept getting kicked off the chat and had to start again 5 or 6 times | 2 |
Ryanair | Customer service treats you likevshite on there shoes | 1 |
Vueling | Customer service unable to swap 30Kg hold baggage for sports equipment. Charged me additional 45 eur. | 1 |
SAS | Customer service unavailable by phone. My Monday flight from Vilnius to Amsterdam was altered. From 3pm to 06.30 am. Thus I would miss my morning appointment in Vilnius. I could comply, or change my booking (I had no other option) to Tuesday (same terrible departure time), but at a cost of 36 euros. Such a disgrace. Was on the phone for almost an hour, then hang up, not a word how many callers before me, no queue indication. | 1 |
Air Europa | Customer service very disappointing. It takes already more than 3 months to get a refund. Every time I call the customer service they tell me some other excuse, after I waited 30 minutes in line. One would expect a better organisation for such a big company. Next time other airline! | 1 |
Ryanair | Customer service via chat is a joke.They've changed the aircraft at one of our flights and we needed to choose different seats, which were already paid for.After 20min of questioning to inform me what aircraft it was changed to so I can view the seating layout and pick my seats, again. I was asked what language I would like to speak via chat and instantly disconnected from the chat!Ryanair you need to look closely who you employ at your customer service as some are xenophobic and racists. The persons name who Ive spoken to via chat at the customer service was Tariro.M | 1 |
Grupo AirFrance-KLM | Customer service was absolutely appalling when trying to sort a missed connection. It was as if the staff went out of their way to ignore you | 1 |
Jet2.com | Customer service was commendable.The flight was delay and cancelled due to storms, therefor totally out of Jet 2 control.The staff were calm ,polite and very accommodating.The way they dealt with a situation out of their control shows of how staff are trained . 10/10 | 5 |
EasyJet | Customer service was courteous, but unable to assist without charging me more money.I selected my flights. Attempted to put in my traveler's information. The site started bombarding me with "inactivity-notice" with 30 second countdowns. I received about 10-15 of them consecutively in the span of about 2 minutes. A payment attempt was made but was interrupted by a notification regarding a change of price of .02€ which i had to accept or start over. I could guess during one of these glitches my return flight was changed to two days later, when i already have another flight booked for a separate trip. I immediately called my credit card company, they said my payment hadnt even posted and to try calling easyjets customer service for fatser action. I immediately reached out to cuatkmwr service through the site, only to get a "Sorry, we acknowledge your feelings, we don't validate your claim of technical issues, we can help you... for 59€."I'll need to dispute this with my credit card.Anyone else go through this issue with the website? Smells a bit scammy.WellsFargo, anyone? | 1 |
EasyJet | Customer service was excellent a very helpful person | 5 |
EasyJet | Customer service was excellent, prompt reply and very efficient | 5 |
EasyJet | Customer service was excellent, very kind and helpful. | 5 |
EasyJet | Customer service was extremely helpful and polite. | 5 |
EasyJet | Customer service was extremely prompt and solved my seating issue in minutes. | 5 |
EasyJet | Customer service was fine in the sense that the agent was helpful, responded quickly etc.What wasn't fine was easyjet's policies. My flight was moved by 8 hours (schedule changing) and the change doesn't work with my plans unfortunately. There is no flexibility or reimbursement for the costs incurred of either cancelling the trip now, or changing it beyond booking new flights, but that also isn't feasible because easyjet only flies to this destination twice a week and of course won't compensate a penny spent on additional accom etc.Total lack of flexibility, will be avoiding in future as don't want to risk this happening again | 1 |
EasyJet | Customer service was great | 5 |
Jet2.com | Customer service was great on a family holiday. We required assisted travel for some members of our party. Staff went over and beyond in helping the transition through the airport as simple and painless for our group. | 5 |
Jet2.com | Customer service was great, flight was on time and no issues. | 5 |
EasyJet | Customer service was not interested in answering my question. I had a question around their policy, and what they would accept as ID and they couldn't answer my question and advised me to speak to a local authority. | 1 |
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