Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Customer service was on rush..Not efficient. Mostly had half information.left the conversation while I was still typing message.Not happy. | 1 |
EasyJet | Customer service was perfect and change got done in a matter if minutes. 5 start to Tariq | 5 |
Turkish Airlines | Customer service was poor and staff are rude. A few examples...we asked for assistance for my mum as she has mobility issues, the employee we were dealing with would not talk to us or answer our questions he eventually slamed our boarding cards on the desk and waved us away with his hand never once looking up. We booked business class and had reserved seats together. The seats were changed with no notification and my niece (a minor) was seated next to a stranger and my elderly disabled mum was seated 2 rows in front. The cabin crew weren't interested and actually shrugged their shoulders. My mum went to use the wc and was rudely told she should be using the economy toilet not the business class one. The food is advertised as available whenever you want, however when my daughter asked to have hers later in the flight she was told she had to eat now or not at all as the food was already being heated in the ovens. This was 1 hour into the flight at 1 am on a 13 hour flight. The food was terrible and the member of cabin crew who collected my tray actually rolled her eyes at me when I said I was finished (I hadn't eaten much) I would never fly with this airline again and also would advise friends the same | 1 |
EasyJet | Customer service was pretty good.Thanks to Lereng,Big help in sorting out my change in flight schedules,Keep up the good work mate ðŸ‘🻠| 5 |
EasyJet | Customer service was unprofessional, leaving me to resolve issues alone. | 1 |
EasyJet | Customer service was very helpful and helped me change my flight with no problem and was very nice. | 5 |
EasyJet | Customer service was very helpful in addressing a compensation issue. | 4 |
EasyJet | Customer service was very helpfull and kind. | 5 |
EasyJet | Customer service webchat was very helpful, althought I did have to poke at the unhelpful webchat bot for a few minutes before it gave up and put me in the queue for a real person.My flight time had changed as a result of a schedule change, and the new time that EasyJet had picked wasn't very convenient for me. Once I got through to a real customer services agent there was no trouble at all getting it changed to a more convenient flight. | 4 |
EasyJet | Customer service were great and very quick at solving a last minute problem. Thank you! | 5 |
Grupo AirFrance-KLM | Customer service whatsapp is rude and doesn't even read my question and is not interested in helping. It keeps sending me a link which doesn't answer (multiple days) my simple questions. I booked klm and payed more than necessary because I thought it was a company with good service that cared about the customer. I feel like a fool now. Is there a possibility to actually speak to a human being that cares??? My question could be answered in twenty seconds. | 1 |
EasyJet | Customer service when trying to speak to someone by phone is a joke | 1 |
EasyJet | Customer service where 99% of the work is to say "you have to pay more" | 1 |
EasyJet | Customer service! I willingly pay a bit more for good customer service and will never use Easyjet again, EVER. I cannot get through to talk to an advisor to rearrange my booking. Stonewalling customers is never a good look. | 1 |
Ryanair | Customer service, no idea what they're doing! Can't give less than 1 star or I would. | 1 |
EasyJet | Customer service, though not immediate to find, was very helpful. 5 stars to the operator, 3 stars to the system that makes it hard to talk to a human | 4 |
EasyJet | Customer service, useless!!! | 1 |
Jet2.com | Customer service. Updates from captain enjoyable | 5 |
Grupo IAG | Customer service? They don't know the meaning of customer service. Literally pulling my hair out trying to even talk to them. They’re a shambles, don't have a clue what there doing and don't care for their customers at all. Cancelled our flight (which was pre booked 9 months in advance) they cancelled it with less than 12 hours notice and this flight was very important to us as we had paid for a very expensive 60th birthday party for my mother which cost over £3000. Hence why the flights were booked 9 months in advance. However Aer Lingus cancelled them not even 12 hours before we were due to fly. They refused a refund at first. Refused to compensate anything at all. Told me they couldn't pay for any hotel expenses etc (when they can as they refunded a friend of mine for her hotel) so shows they don't stick to the rules and discrimination comes to mind as they pick and choose who they want to refund. In the end after more than a month later and endless amounts of emails and I even wrote to them in person and paid £10 to send everything by air mail from England to Dublin. They still haven't provided the refund apart from £26 for extra baggage we paid for. Said the other £216 is on its way, still not received more than a month and still arguing with them over it. We had to pay an extra £700 for alternative flights due to Aer Lingus behaviour. We didn't get an apology or refund or nothing back. They cost us a lot of money. I would not recommend them to anyone and I will never ever use Aer Lingus to fly again. And we are regular travellers who fly every couple of months and always at least 4 of us. Sometimes groups of 10 of us. So they have lost a lot of loyal and genuine customers being my whole family just because they could not acknowledge what they did wrong or even provide a refund for our cancelled flight. Incredibly poor customer service. Also a complete lack of empathy from their staff as to my situation, it clearly just shows the contempt that Aer Lingus have for their customers. Stay well away. | 1 |
Grupo AirFrance-KLM | Customer services are shocking, rude and lie directly to you. They have not dealt with a refund after they cancelled my flights and have blatantly stolen my money . Do not trust or book with this company. | 1 |
Lufthansa | Customer services could not have been less interested or helpful when I left a personal item on the plane. A cleaner or crew member could easily have passed it to me. Instead I was given misinformation, expensive overseas numbers to phone and then ignored. A tracker on the item showed that it was still on the plane (ie the plane hadn't been cleaned properly) for weeks and ended up on the other side of the world. Lufthansa's systems seem archaic and irrelevant in the digital age. | 1 |
EasyJet | Customer services is great ,Mr Majed was really helpful and professional | 5 |
EasyJet | Customer services non existent, personal details hacked, and yet they still send emails about flights restarting !!, are these people in cloud cuckoo land, I want my refund you thieving scammers, | 1 |
EasyJet | Customer services online chat very helpful with changing my booking | 5 |
Lufthansa | Customer services put the phone down on my son when they cancelled his flight from Australia and he called to ask for a refund. They do not reply to emails either. Bunch of thieves. | 1 |
EasyJet | Customer services really helpful and quick | 5 |
EasyJet | Customer services understood problem and quickly fixed via chat function - so no waiting round for phone to be answered! | 5 |
EasyJet | Customer services was still typing then she ended the chat without giving me any answers | 1 |
EasyJet | Customer services were really helpful with changing an error in my booking. | 5 |
EasyJet | Customer services were very helpful and resolved my issue very quickly | 5 |
EasyJet | Customer services were very polite and helpful in assisting with my upgrade of luggage | 4 |
EasyJet | Customer services. tried to change hotel due to not being suitable for disabled agent not interested after 10 minutes she put the phone down unbelievably | 1 |
Grupo IAG | Customer support is impossible to reach, over several days. | 1 |
EasyJet | Customer support is nice and supportive. The waiting time is not that long, compared to other airlines | 5 |
Lufthansa | Customer support is really bad, it's like there are no workers and just automated responses. Policies are very bad too. I don't know how this company is still alive. | 1 |
EasyJet | Customer support of easyjet is really good. They are prompt in their response and are very knowledgeable. | 5 |
Lufthansa | Customer support on the phone answers the call but doesn't speak although I can hear them breathing on the phone. Either they will hang up or I will. This has happened for 5-6 times in the last couple of weeks until I find someone who has the ability to speak. | 1 |
Ryanair | Customer support responds with delays of 1-2 months. | 1 |
EasyJet | Customer support showed NO consideration when trying to change our flights from Paris, wanted to charge admin fees more than our tickets and were happy to send us to a war zone given the riots. WILL NEVER USE EASYJET AGAIN. If you're after an airline that actually care about their colleagues DO NOT USE EASYJET, the king proposed his visit to France and isn't out of pocket, but I have to be because easyJet DON'T CARE about ANYONE! DISGUSTING COMPANY. | 1 |
EasyJet | Customer support was fast and smooth | 5 |
EasyJet | Customer support was not engaging, had minutes between messages, then sent me a link to check my travel documents with and by the time I returned to the chat, the chat was ended.It was a waste of time, and not supportive not helpful at all.This was my second time trying, as I just received the message that my session expired in the middle of the conversation yesterday as well, and there I was, here goes nothing | 1 |
EasyJet | Customer support was not helpful in giving me an update regarding my claims request and said I needed to wait up to 28days to hear back, which is fine, but then when asked what date that would be, I was told it would take at least a month (30days). So mismatching information, and in a rude way. Then I was given no information at all, not even a confirmation/claims number to help me get more information | 1 |
Wizz Air | Customer,Thank you for contacting Wizz Air Customer Service Department.You will be refunded the amount of airport check in on your account. Amount will be sent to your bank account up to 14 days.Once again, please accept my apologies for this unfortunate situation.We hope that, regardless of the situation that took place, we will have the pleasure of you being our passenger in the future.We would like to inform you that the next time you come across a situation that needs an immediate solution, you should contact the Call Center which is open 24/7.Our phone numbers can be found on our website:This was their mail. Sent all requested information and still till today no refund. They say that I finally am not entitled to a refund.Please avoid them. Please do never ever use this company otherwise you will be one more client they took advantage of.Cause trust me, this is the only way this company exists. By Stealing, stealing and stealing.They are never going to assist you. | 1 |
Wizz Air | Customers are not able to modify just one ticket, instead you must re-book the whole booking. But Wizzair will still charge you the modification fee PER TICKET, not per booking. Rip off.Can't get a refund on your card, only their coupons.Customers treated like slaves who are begging for a favor.Flights are constantly late and canceled.Absolute trash website that keeps logging out every 30 seconds. And does not allow to modify my flights, "all tickets are sold out" page is displayed instead. Even though I am observing available tickets right now in the other browser tab. | 1 |
Grupo AirFrance-KLM | Customers are not banks. You can't use them as a form of credit when you do not deliver a service.Shocking break of the law | 1 |
Vueling | Customers get greetings or service offers according to you skin color, if you are POC unfortunate they are not even going to say hello to you. Enough said. | 1 |
Turkish Airlines | Customers service does not exist, at least not in English.The popularity of Turkish Airlines can only be due to its pricing, it is not a good airline and the customer service is below expectations.I regret spending my money with them. | 1 |
EasyJet | Customers service inside the flight âœˆï¸ it's very poor! Easyjet should consider people complaining about airplanes customers service and cabin crew 👩â€âœˆï¸ my flight from Berlin to Liverpool on 29/12/2019 seats F3 i was within for a cafe she was serving people on front of of me i was looking at her she didn't look or asked if wanted something i was really pf i will never travel with Easyjet agin! | 1 |
Ryanair | Customers service is zeroThey never replyI had to receive a refund but they never reply me neverrrrrr👊👊👊 | 1 |
Ryanair | Customers who book an airline ticket can legally cancel it within 24 hours without penalty and be fully compensated. I've succumbed several times with easyjet, and I canceled the flight via web site. With Ryanair it was impossible to cancel it, going against the law. So I deduced that the Ryanair company is a scam, it would deserve a considerable fine or even a verdict from a court outside the Irish territory that would close it. do not think I'm writing this because I'm angry for losing 100 pounds, I am writing to let you know as many people as possible, which is our right to cancel a flight ticket within 24 hours without any penalties. | 1 |
Norwegian | Customerservice that is absolutely useless.They deliberately do not want to pay you for damaged baggage, so they make sure that you do not recieve any help and makes the process as difficult as possible.First I went to the help desk at the airport - they told me to scan this code, and make the claim myself online, and then there would be no problem.Then I find out that the only thing I did was make a "report" and that I have not made a "claim" since both are required to do within 7 days - I was not told about this at the airport when I asked for help for the process.So i waited a week for an answer and then wrote to them - heard nothing.Waited 2 weeks more - wrote - head nothing.I finally call, and I am being told that they can see my report and my e-mails - but since I have not made a claim after the report, I cannot receive any compensations - and because it was past the 7 days, it is now to late, and they did not find I relevant to get back to me.Norwegians does not take responsibility for their actions, and both our flights were also delayed. | 1 |
Ryanair | Custommer service 0-5Web page 0-5Ryanair company 0-5I do not recommend | 1 |
EasyJet | Cut off because I took my eye off the screen after a long wait | 1 |
EasyJet | Cut off chat because couldtn be bothered to deal with me anymore email at 2230!! About flight change and please check in again only to be told to ignore!! Worried sick and not even bothered, catalogue of errors despite conforming things plenty of times to. As reduced mobility this has been so stressful | 1 |
EasyJet | Cut off no explanation | 1 |
EasyJet | Cut off trying to leave messages | 1 |
Turkish Airlines | DDescription of Flight with Turkish AirlinesOn 15 JUL 2022 from Tanzania to Copenhagen via IstanbulShould fly from Dar Es Salaam at 03:10 with Flight no. TK 604 towards Istanbul Airport with arrival 15 / 7-22 at 10:35.Was told at Dar Es Se Salaam airport that the flight was delayed 40 minAnd we first left approx. at 04:00 and now I started to get nervous when I had to fly on from Istanbul at. 11:50 with Flight TK 1781 to Copenhagen with expected arrival at. 14:05.We got the message that Flight TK 1781 had flown and we had to contact Turkish Airlines here, I got no message, but was given a new boarding pass for Flight TK 4785 to Copenhagen with departure at. 16:30Note that it says on my ticket departure and on Istanbul airport website there is cargo boarding on TK 4785 in the meantime you have just canceled the flight as it says on my ticket which I can not understandI had to side at the Airport until kl. ca. 16:30 and then came with Flight TK 1785 towards Copenhagen this flight was also delayed with arrival in Copenhagen when it first landed on 15 / 7-22 at. 19:18 which by the way has only extended this flightWith the result:Delayed flight to Istanbul from Dar Es SalaamAs a result, I could not reach the flight to Copenhagen (Flight TK 1781) which had been flown in between, the flight has been canceled, which I can not understand the waiting time at Istanbul airport, I was not given any food or drink but was only told to just complain to Turkish AirlinesAgain delay with flight to Copenhagen from Istanbul departure at 15:05 which was to land at 18:05 but only land at. 19:10So the most bad flight with Turkish Airlines I have experienced with the most final service and lack of help from staff without any helpAnd no information or form of financial compensationJane G. MwaikoOnly 113, 5.tv2770 KastrupDenmarkårlig service og ungen info | 1 |
Eurowings | DEAR EW ,I am travel agent from slo.i booked your flights under lh in amadeus system and flights are in bussiness class .my pax are vgml and we cannot order the meal.i called 5 times ew and they could not help me out .Please can someone at ew confirm that pax will have vgml on cun muc flight in bussiness class .pnr W4IZRD and UJCBYB | 1 |
Ryanair | DEAR RYANAIR ADMIIN,HOW CAN YOU CLAIM TO BE "TOO GOOD"!To me?WHILE YOU SHOULD BE WELL AWARE THAT I WAS ONE OF THE PASSENGERS THAT JUST 3 DAYS AGO, WAS "KEPT HOSTAGE" ON YOUR AIRCRAFT,FOR 2 WHOLE HOURS.THIS WAS HAPPENING AFTER WE HAD BEEN KEPT WAITING AT THE AIRPORT FOR 2 WHOLE EXTRA HOURS.Oh YES! AND WE, THE PASSENGERS,WERE HELPED WITH A VERY GENEROUS VOUCHER OF THE VALUE OF 4€!!!I am Maria Adele De Martin Pinter,ONTHE 18th AUGUST 2024 I wasON THE FLIGHT FR836, from VE to PALERMO.I WAS ONE OF THE UNLUCKY PASSENGERS THAT, AT THE AGE OF 70, HAD TO SPEND THE NIGHT IN PALERMO AIRPORT.As I HAD MISSED ALL THE TRANSPORT CONNECTIONS TO GET HOME.SO! PLEASE ! EVEN MY VERY GOOD SENSE OF HUMOUR CANNOT ACCEPT YOURVERY OUT OF ORDER CLAIM;"TOO GOOD" DEAR RYANAIR?YOU ARE NOT!!!SincerelyMaria Adele De Martin Pinter | 1 |
EasyJet | DELAY , Expansive price , bed service , old airplane the worst flight ever no option to charge the phone on the planeNo screen TVWe are in 2022 ????Need to close this company | 1 |
Jet2.com | DELAY GOING OUT AND DELAY COMING BACK. VERY UNCOMFORTABLE SEATS. HUGE WAIT TRYING TO PROCESS THROUGH IMMIGRATION AT BIRMINGHAM ON RETURN FLIGHT WITH NO MANUAL PASSPORT SYSTEM | 2 |
Turkish Airlines | DELAYS. xTWO CANCELLATIONS.FLIGHT DELAY 7hrs. ESCORTED OFF A TICKETED FLIGHT.Ref: RPU6TYTicket No. 2355043696911Complaint no. (current) S1-20627985On 9th July the flight left LHR late by over 1.5hrs so the connection flight was missed. I had x 2 cancellations sent to my email and had to wait in Istanbul for over 7 hours due to this. I have lodged the same complaint and requested my legal compensation of 600 EURO.Additionally, which has never been explained by Turkish Airlines, I was at the gate and about to step on the aeroplane when a random Turkish Airlines man said I was unable to go on this flight- despite having a seat number at the given gate. I assume this situation to escort me off, was to intimidate me and threaten me so (they) would receive a financial bribe to let me board? I did not give the person money. I did not get any answer or reason why this happened and why I couldn't fly on that flight.I have however started and continue to apply for my legal compensation for this flight but have been told repeatedly by Turkish Airlines that none of the delays, cancellations and being 'taken' off a ticketed flight was within their control. This is not accepatable.What should have been an easy flight and connection cost me time, stress and I missed my tour that was departing early (8am) in Tiblisi along with , thus far, no compensation for several situations that I am legally entitled to 600 EURO compensation under EC No. 261I have given all details, flight numbers and ticket numbers and expect full compensation immediately under the above aviation EC law. | 1 |
Iberia | DENUNCIA,My 73 year old aunt ( in a wheelchair, because of a hip problem)and my 65 year old uncle, flew with Iberia today London IB 3175, they were supposed to get a connection in Madrid to Porto IB8664. The first flight was delayed by 80 minutes and they missed their connection to Porto. They arrived in Madrid at 15:46 and have been until now left at the airport by Iberia! My aunt can't get up on her own and has been sat in a wheelchair for over 5 hours now. Iberia booked them on a flight tomorrow at 11:25 IB8776. Are they gonna let an elderly disabled woman sleep in a wheelchair at the airport??? Ive called 10 numbers and no one does anything in Iberia! I'm waiting for my family here in Porto and my aunt and uncle need to be taken to a hotel by Iberia in Madrid!! | 1 |
Ryanair | DESERVES NO STARS!A company named ' eSky UK' is selling bogus RyanAir tickets which I reported to my bankIn addition to that, I informed RyanAir about this, however no action was taken in fact their customer service agent disconnected my call!Their app & website are also completely useless, not user-friendly at allIt is very clear they are taking advantage of people's circumstances & financial situation!!This airline needs to be shut down ASAP! | 1 |
Grupo IAG | DFW-LHR. Had an easy transfer at DFW from American Airlines to British Airways heading to London. First ride on an A380 left me with the feeling that this plane type won't ever be my first choice. Was seated upstairs where the cabin space seemed very roomy, but the seats and rows were very cramped. When the passenger in front reclined the back of the seat was 7 inches from my face and I had a real difficult time trying to view the seat back entertainment screen. The seat itself wasn't too bad but I felt squished and locked in. On a plus side, having a window seat gave me this nice storage area by my side. Ground staff were pleasant and cabin crew were really nice. Plenty of beverages offered and multiple water runs were made during the night. Dinner was rubbish as was the morning pre-landing snack. The entertainment system was very responsive and had a pretty good selection of movies, tv, music and games. All in all it was an OK experience and did get me to London on time and our baggage arrived safely, but I'm not sold on the A380. T5 at LHR is another story that will be in a different review. What a mess that place is. | 6 |
EasyJet | DHL (Easy Jet) Terminal 1 (supervisor) called Chris. Absolutely disgusting behaviour. Smiling at customers to wind them up when having to pay extra charges for baggage and being super quirky. He's on such a power trip in his High Vis jacket. Awful man, loves an argument. Absolute disgusting DHL! | 1 |
EasyJet | DID EVEN GIVE ME RIGHT NUMBER TO RING , TO BE HONEST THIS IS A NIGHTMARE , ONLY WHAT TO CLAIM MONEY BACK AS THE PRIVATE TRANSPORT DID SHOW HAD TO SPEND 85 EURO SO WE WOULD MISS OUR FLIGHT A JOKE | 1 |
Ryanair | DISASTER low cost airline my ASSif only I could give -10 stars I wouldWe arrived in the airport and explained to the staff member my phone was stolen and had no way to access our account and we would need to check in, the staff member then explained that we would need to pay €120 to book in and I explained we couldn't check in because my phone was stolen at which point your staff member told us that it was our responsibility to gain access to book in on line and it didn't matter that we where in the airport 2 hours before the flight. So, we paid the €120 just to get home after have a bad time as it was. That was on till we arrived at the plain and we were pulled from the line by another staff member that told us we hadn't got priority boarding we would need to pay because we had forgot to leave our 10k baggage at check in to be put in the hold. I also explained what had happened to this staff member and asked her why the staff member at the ticket desk didn't explain to us that we would need to leave our bags there AND YES, SHE DID SEE OUR BAGS, and guess what she said the exact same thing as the girl at check-in. its like a script you give to them, so they don't have to deal with people who are been scammed by RYANAIR, so we had to pay another €120. But that wasn't the end of the story the flight was fine till we got back to Dublin everything was good, weather cold but clear. Which is why there was no reason for how hard the plain hit the runway. I've been on a lot of plains Ryanair and other carriers and never have I had this happen I was surprised the under carriage wasn't damaged and then a fight broke out when we were exiting the plain. So, Ryanair has scammed me out off €240 but I will never fly with you again, so you have lost more then €240 in my custom | 1 |
Turkish Airlines | DISASTER not an airline! I had my flight with them from Warsaw to Seoul. During the transfer in Istanbul I had items stolen from my suitcase! Naturally, I am aware valuable items are not to be put in registered luggage, but I'm angry, because these items had NO monetary value. They had sentimental value to me. I have been travelling for 15 years (and have always put them in my registered luggage), including via airports in countries considered not so safe and nothing like that has happened to me. And what was the reply of Turkish Airlines? They told me to fill out report, bothered me constantly because apparently I did not send them attachments (although I did when I first submitted the report), wasted my time only to conclude upon a "thorough investigation" (most likely sent automatically) that it was "my fault" that my items were stolen... No apology, no concern for the safety of the passenger and their belongings, nothing! If that's your attitude to passenger safety, WHY DO YOU WASTE THEIR TIME when something like that happens?! Better to tell them from the start "we don't care, it's your fault". Anyway I will never be flying again with that joke of an airline. | 1 |
Iberia | DISCRIMINATION! My partner and I had booked flights separately with Iberia. The flight was more than 3 hours delayed and we were entitled to compensation. IBERIA offered my partner a higher compensation than me. They have refused to pay me the correct compensation as entitled to by the EU. IT IS DISCRIMINATION to treat someone differently under the same circumstances and this is illegal. | 1 |
EasyJet | DISGRACEFUL AIRLINE!!!!!Bought flight to Canary Islands. Sky corridor closed, easyjet promised to change the flight with no charge, can't do it on website, it says call centre. On phone for 40 minutes (you pay for the calls) and the woman was trying to charge me an additional £200 for the flights I can see on my app. Refused to help & stone walled me - told me to keep trying on the website WHICH STILL DOESN'T WORK. Used to use easyjet - will never use again. | 1 |
Norwegian | DISGRACEFUL AND DO NOT CARE ABOUT PASSENGER SAFETY!!! DO NOT FLY WITH THESE JOKERS.Had booked Premium to travel from MIAMI TO LONDON only to find it was a wet-lease aircraft. Disgusting aircraft, an old singapore airlines plane with a crew from Spain.The service was awful, the plane stank and the seats were not working correctly. The breakfast was a salad! Huh? Anyways, we were glad to get back to London in one piece.The worst part was when my phone slipped out of my hand and fell into the mechanisms of this old business class seat. The crew could not have careless, they said if you can get it out then great otherwise not much they can do (fair enough they are not mechanics) but on arrival in London, they were very negligent and did not offer to get an engineer to get the phone out. They said write to Norwegian.I wrote to Norwegian but ofcourse not reply. I expressed that a phone that's turned on inside an aircraft still poses a fire risk but ofcourse this fell on death ears! Norwegian are happy to charge you for Premium £650 or so per passenger for one way, but do not deliver on their service and even worse have no concern over aircraft safety!DON'T WASTE YOUR MONEY WITH THIS AIRLINE. SHOCKING SPECIALLY SINCE THEY SHOULD WANT TO KEEP THEIR PREMIUM CUSTOMERS AT A TIME OF COMPETITION.@CEO Geir Karlsen, keep it up and you'll soon be on the market for a new job ;) | 1 |
Ryanair | DISGRACEFUL AND SHAME ON YOU RYANAIR ......DROVE from wexford to Dublin on the 8th of December, Flight to Memmening on the 9th of December was suppose to leave at 8am, Flight 1hour and 30 mins delayed 😑 Boarded flight at 9.30,left sitting on plane for 5hours,asked a member of crew for coffee and told they could not serve hot drinks, asked again for bottle of water and told that I had to pay for it, captain announced the flight was not going and to head back into airport were we would be greeted by Ryanair staff with information. Had to queue for 4 hour's to get any further information from RYANAIR STAFF,Left stranded in Dublin Airport with no food or accommodation. Had to sleep on a chair, MY Experience with RYANAIR was an absolute disgrace and nightmare and I will never be booking with this awful, disgraceful and shameful airline again, Shame on you RYANAIR and STAFF | 1 |
Ryanair | DISGRACEFUL service still waiting on my refund for July flights. Flights were cancelled in May already by Ryanair. Completed all forms online as they requested. Followed up at least over 50 times even escalated to director of customer service I am then fobbed of by her to another team asking me to complete another form this is even after sending proof that I was promised a refund it would take three weeks from the second time completing process at the beginning of September still nothing now I must do it all over again —— shocking worst service ever Ryanair customers don't forget no matter how cheap your flights are I will never forget the service received!!!!! If your directors manage customer experience like this really explains a lot the values of your company AEr lingus refunded in 3 days as per there promise | 1 |
Lufthansa | DISGRACEFUL!!Not only the worst airline to fly with but the most horrendous customer service provider!PAY THE EXTRA £100s and fly with AirFrance! Lufthansa's customer service line has staff that DO NOT SPEAK ENGLISH but are very proficient at being RUDE!!!Zenda in particular if you ever have the luck to speak to her will treat you like you are trash about to be put out!!! These staff don't care about the thousands of pounds you could have paid in your tickets!!!!!Absolutely shady! Since 2016 this company has only gotten worse and worse!!!!!!FIRE ZENDA!!!!!!!!!!!!!! | 1 |
Ryanair | DISGUSTED. Paid Ryanair in October last year for 4 separate bookings in May. Cancelled due to COVID and requested cash refunds in early May. Promised refunds within 12 weeks. Spent loads of time unable to get through on chat. Completed Compaints form with Ryanair promise of response in 10 days. Now 1 month later, no reply. Now 1 year after paid 380 Euros, Now 6 months after flights. Both pensioners, sickened by Lying, cheating O.Leary and directors. Prior to this was a regular Ryanair customer. | 1 |
Ryanair | DISGUSTING AIRLINE AWFUL CUSTOMER SERVICE | 1 |
Ryanair | DISGUSTING AIRLINE! TO BE AVOIDED AT ALL COSTS. CORONAVIRUS CRISIS/FLIGHT CANCELLATION EMAIL REC'D 9 APRIL 2020 FROM RYANAIR - LOGGED REFUND REQUEST 2/5/20. AFTER MUCH WASTED TIME CAUSING HUGE STRESS STILL AWAITING REFUNDS AS AT 6/7/20 ! THEY ARE HIDING BEHIND BARRICADES - COMMUNICATION IS ALMOST IMPOSSIBLE. SEE GROUPS OF FRUSTRATED TRAVELLERS WHO HAVE TAKEN TO FB. | 1 |
Ryanair | DISGUSTING COMPANY! YOU HAVE CANCELLED MY FLIGHTS DUE TO COVID-19! YOU ARE COMPLETELY IGNORING YOUR CUSTOMERS AND REFUSING TO REFUND IN THE WAY OF A BOGUS REFUND FORM THAT DOES NOT WORK. I HAVE SAT ON LIVE CHAT FOR DAYS WITH NO ANSWER. YOUR TELEPHONE NUMBERS DO NOT EVEN RING.GIVE US OUR MONEY BACK! | 1 |
Iberia | DISGUSTING airline complete scammers!! Refused to refund me after they!!! cancelled my flights.After 3 months of LIES from them, I contacted my bank and got a full refund. What they're doing is ILLEGAL don't accept vouchers you are entitled to a refund. Phone your bank please!!!dont let them get away with THEFT!! | 1 |
Turkish Airlines | DISGUSTING customer service from TurkishAirlines. Waited on the plane for 4 1/2 hours in Johannesburg to be told nothing besides the flights was cancelled. NO REBOOKING ORGANIZED. No representative. No information. Completely stranded. Awful service. | 1 |
Vueling | DISHONEST, VILE THIEVING COMPANY - AVOID.Vueling's website and customer service centre made it impossible to change a flight which I was legally allowed to change and had paid additional money to be able to change. Due this my flight was cancelled and I had no option to book another 2 x flights, thinking that the company would reimburse me due to their inadequacy with regards to the ability to change. BUT NO, THEY JUST KEPY MY MONEY. | 1 |
Lufthansa | DISSAPOINTMENT , VERY UNPROFESSIONAL CUSTOMER SERVICECase : FB ID 33083628This mail is to bring your kind attention towards your Lufthansa service and after commitment services.Unpleasant experience with that particular Lufthansa (flight LH757). I would say UN PROFESSIONAL and no customer service at all.It was so embarrassing in the flights to be treated like that. They served me the NON veg food and i am religiously a vegetarian person. I am not allowed to touch meat products. while complaining about the Non Veg meal, they served me the veg meal at last and non veg meal was kept on my tray.I complained with the customer relation team and they agreed to pay me a small compensation of 250 USD. Which they requested few documents , we have submitted and never heard from them. Case : FB ID 33083628. Its been 3 weeks. NO RESPONSE from them.Lufthansa team : Please help to retain your commitments. | 1 |
Vueling | DME-BCN-PMI and back which turned to be PMI-BCN-OLY. On the route from Moscow to Palma-de-Mallorca via Barcelona: the planes were new the crew were great the seats comfortable and the timetable convenient. The problems began on my way back. The plane from Palma to Barcelona was delayed for an hour so at the time of landing in Barcelona my connecting flight to Moscow was supposed to depart. Instead of delaying the flight to Moscow for 30 min which would have been sufficient for us to board Vueling opted to send a plane to DME without us. What was even more infuriating is that Vueling representatives assured me that the flight was waiting for us at D10 gate. The transit desk managers could offer nothing better than the next flight at the same time tomorrow! Such situation was unacceptable for me so they gave me a boarding pass to Paris-Orly flight in the early morning. The flight to Orly was not good - the plane was extremely old and dirty. What I can say is that Vueling is not so cheap but has very convenient schedules from Moscow to Barcelona and back. To sum up could be an option if you are flying without baggage and with at least a 3-hour connection. Otherwise stress is guaranteed. | 4 |
Iberia | DME-LED-DME. Good value for money. Excellent option for those making connection in Domodedovo. First leg operated by Globus (subsidiary I guess). Even though it's only 1h flight a small snack has been provided (and newspapers in Russian). Clean new planes (B738 and A319). Big delay on way back but not the airlines' fault. Would use again. | 4 |
Turkish Airlines | DO NOT BELIEVE ANYTHING THEY ADVERTISE!!True reality is harsh!They DO NOT CARE NOR RESPECT DISABLED OR MEDICAL EXEMPTIONS !I was given the choice to wear a mask or disembark the airplane, although I have provided them with medical exemption as proof of not being able to wear a face covering for health reasons!AWFUL EXPERIENCE !!Never flown them before and NEVER AGAIN!You have shown NO HUMAN TOUCH !Cruel and disrespectful!Shame, TURKISH AIRLINES !!(This is a review left for my father -booking TK-6291708 #S1-17759687 who was flying with TK Airlines but he has no trustpilot account!) | 1 |
Ryanair | DO NOT BOOK A HIRE CAR THROUGH RYAN AIR.They sold me GOLDCAR at TFS and I got scammed IN SEVERAL WAYS FOR HUNDREDS the same as 100s of customers if only I read reviews FIRST see for yourself on the TrustPilot reviews & google. | 1 |
EasyJet | DO NOT BOOK A HOLIDAY WITH EASY JET! Worst company by far. No help with picking destinations when trying to change worst customer service ever. Cannot speak with manager. They hang up on you or just transfer you to someone that cannot deal with customers only trades and then you have to ring up again and wait another 25 minutes on hold. Absolute shambles. | 1 |
Norwegian | DO NOT BOOK A TRIP WITH THIS AIRLINES EVER OR YOU WILL REGRET IT!1. Hidden fees2. Inflated prices3. Incompetent, rude, illiterate, uneducated, simple, "Customer Service" agents who are extremely rude and even hang up the phone on you.4. "Customer Service" is extremely poor, frustrating, and ridiculous. The agents will refuse to transfer you to a higher up and if you call back you can hear the prior person you spoke to telling the current person to hang up!5. All of the agents are obviously foreigners meaning that they are hard to understand, have difficulty explaining policies, struggle to help or answer basic questions, speak unclearly, and can hardly comprehend issues. Therefore they lack problem solving skills, and take excessive amounts of time even inputing the reference number into the system.IN PERSON6. Cold hearted, brutal people.7. Unknowledgeable and unlikable.8. On the plane, they refuse to even give some passengers who didn't order food online even a glass of water!9. Inhumane and impersonal.10. Makes changes to your flight last minute then refuse to accommodate you.10. You will spend a ridiculous amount of money on this TRASH CAN of an airline and feel robbed. SAVE YOURSELF THE TROUBLE! Book with ANYONE but them! | 1 |
Ryanair | DO NOT BOOK EVER!!today i was booking a flight for the 28th of july, ended up putting the seats and bags and was ready to pay. Everything was completely fine and AS SOON AS i pressed pay now, the date changed to 28 of AUGUST!!! what the hell?! I dont even know how but the whole flight for 5 passengers went for a date i didnt chose! Totally unacceptable and will make sure everyone i know hears about my story and never books there again! Scammers and they wont even give me my money back!!! | 1 |
Turkish Airlines | DO NOT BOOK FLIGHTS AT TURKISH AIRLINES. BEWARE OF THEM.They deceive their customers by not informing them that their flights will be canceled for months. I have been waiting to fly home with Turkish Airlines for almost 6 months. I can not fly back to Sweden because every time I book my flight trip, Turkish Airlines cancels my trip at the last minute without giving a reason. Due to Turkish Airlines, I have been stuck abroad for 6 months. I have lost my job and have not seen my children for 6 months. My food money is gone.I feel really bad mentally.For 6 months, Turkish Airlines has promised me a flight back to my home country (Sweden) and let me down every time at the last minute. I am tired, exhausted, lost hope of meeting my children. I cry every day.BE CAREFUL FROM TURKISH AIRLINES. DO NOT BOOK FLIGHTS WITH THEM. THEY ONLY THINK ABOUT MONEY AND DO NOT CARE ABOUT THE HEALTH AND SAFETY OF THEIR TRAVELERS. | 1 |
Turkish Airlines | DO NOT BOOK FLIGHTS WITH TURKISH AIRLINES!!!!!They have absolutely no customer service whatsoever - the only thing they are interested in is your money. This company is the UK equivalent to Hermes/Evri: just save yourself the hassle and book flights with an airline you trust. Worst customer service I have ever received, I very rarely feel the need to leave a bad review, however I am so shocked by my experience. 0 empathy; robotic responses; total unwillingness to help; rude attitude and poor telephone manner. They also speak very limited English so it's hard to communicate unless you can speak Turkish. Overall, very very poor experience and I would never waste my money with this company again. | 1 |
Jet2.com | DO NOT BOOK MONTE FELIZ HOTEL VIA JET2.COM!We are the first customers of jet2 to stay at this hotel. It was sold to us as a recently renovated hotel that has just reopened.Arrived at Gran Canaria airport and the Jet2 reps didn't have our booking! Arrived at the hotel at 9.30pm and the hotel didn't have our booking either. Two phone calls to the 24/7 Jet2 helpline and the hotel still didn't get the correct reservation. Found the staff on the helpline really unhelpful. Was told by the hotel we would need to book a room via the Servatur app! After bursting into tears the receptionist took pity on us and gave us a room. We were told the rooms had been renovated by Jet2 bit the studio room we had was shabby and old and certainly wasn't refurbished. The air con made a drilling noise. We were moved to a different room and although the same shabby and old vibe the air con was quieter.Totally disgusted with Jet2. The first night of our holiday has been ruined. There is no Jet2 rep for this hotel - you only have the helpline if you have any queries.Eli in reception us super helpful and tried to make the best of our difficult situation. We have a bed for tonight (thanks to Eli) and been told to go to reception in the morning for an update! | 1 |
Grupo IAG | DO NOT BOOK THIS AIRLINE. Their price is not really low. Bad service, can't even compare to the cheapest Asian airlines. They charge extra for EVERYTHING (food, blankets, earphone, drink, etc.). They will intentionally turn on the AC high, so people will be forced to buy their blankets and pillows. The whole plane returning to LAX from BCN end up with half the people on flight all sneezing and coughing. Need to sue this airline for the way they do business.Flight attendants were not well train or just not professional. Safety were not gone over properly. Flight attendants don't check whether people have seat belt when required. Nor do they ask / check people have move the seat back in place before serving food. For a 13 hours flight, it only offered 2 meal time and no in-between drinks offering. Pressed the request button for flight attendant but no one came by. Either Level did not train its employees well or these people just should be fired. | 1 |
Vueling | DO NOT BOOK VUELING. They make impossible for you to contact their innexistent customer service and to solve the problems that they generate. On top of generating problems to the customers, they bother you and waste your time ensuring you cannot contact them and are unable to solve the problems they created. The phone service gets you in a loop till they decide to hang up on you. | 1 |
Air Europa | DO NOT BOOK WITH AIR EUROPA absolutely terrible service, can't get through to customer service unless you wait an hour plus, flights always delayed/cancelled/times changed, cannot recommend staying away from them enough | 1 |
EasyJet | DO NOT BOOK WITH EASYJET!!!THEY ARE THIEVES, AND WHEN YOU TRY TO GET A VALID REFUND FOR BEING CHARGED FOR ONBOARD LUGGAGE, WHICH IS SUPPOSED TO BE FOC...THEY PRAT ABOUT, SEND YOU EMAILS FROM DIFFERENT REPRESENTATIVES AND THEN REFUSE YOUR REFUND AND DO NOT ESCALATE YOUR COMPLAINT...IT IS YOUR RIGHT AS A CUSTOMER!!!I WILL NEVER USE THEM AGAIN...THIEVES... | 1 |
EasyJet | DO NOT BOOK WITH EASYJET!Easyjet? More like Difficultjet! No one is answering the phone on the customer service helpline, spent 2 hours trying to get through to someone but had no luck!I've completed that "submit a request form" several times and again, no response!Is anyone actually working there or have they gone under? With the worst level of service they provide, I wouldn't be surprised...I tried to call my bank and get the money back from them but they have a 4 month period and unfortunately I booked with this stupid company in February so it's just above! | 1 |
Lufthansa | DO NOT BOOK WITH Lufthansa :( please please use another airline. You will be sorry if you come into any dramas. They are money grabbing with not booking flight correctly and then rebooking with extra 1000$ or more to correct and not taking any blame and zero customer service. All other airlines would be better than this. Money grabbing profiteers. Catching up on the lost revenue during covid by stealing and misleading the average person. Disguisting:( | 1 |
Ryanair | DO NOT BOOK WITH RYANAIR. Had tried to get our boarding passes for the last few days but it wouldn't allow me to do it. Then asked for Verification several times until I'd run out of goes. Called Ryanair and was told they couldn't help but we can get the passes at Stansted. When I told them I had Parkinson's they rudely ended call. Got to airport and they wanted £55 for each one of us. Once again very rude with no customer services skills. We even showed them a screen shoot showing that the system wasn't working. We have now missed our mini break to Italy because no one would help us. The people from Ryanair are extremely rude, nasty and unhelpful. Would be interested in hearing back from Ryanair to see what they have to say. | 1 |
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