Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | DO NOT BOOK WITH RYANAIR. I booked a flight to Ibiza with Ryanair because they were cheapest. They moved my return flight by bringing it forward by nearly a whole day. This was no good as I had plans for the day before! So I was entitled to a full refund as their T&C's state if they move my flight by more than 5 hours, which it was! I requested my refund and had an email confirming my voucher would be with me in 7 working days. I did not want a voucher and thought legally they had to offer me a cash refund too!!! So I requested a cash refund, was told 7 working days. 10 working days passed, so I got in touch again to be told someone had not "pushed the refund button" go refund me, what a load of rubbish! Told to wait another 7 working days. After another 14 working days I got in touch with my credit card company. I will get my refund back soon but this has taken months since Ryanair changed my flights. I have had to spend more money booking with easyJet so I'm out of pocket until I get my refund. How can Ryanair treat their customers like this and get away with it? It's not fair!! | 1 |
Ryanair | DO NOT BOOK WITH RYANAIR.Had to pay an additional £100 because they changed their bags. A carry on bag has to be a backpack not the smallest suitcase you can buy.They're so strict because this is how they make their money.I complained when I got home as they were not clear enough when I booked! I got told it was in small print. | 1 |
Ryanair | DO NOT BOOK WITH RYANAIR.They changed their November schedule from Luton to Lanzarote from Sundays to Saturdays. Therefore they attempted to change my outbound flight to a Saturday which would have left me with no accommodation on our first night and completely cancelled our return flight!As a result I have had to rebook flights which were £200 more expensive plus a change to my airport parking booking cost another £40.Don't gamble on a Ryanair booking because the chances are they will cancel your flight! | 1 |
Grupo AirFrance-KLM | DO NOT BOOK WITH THIS AIRLINE!!!!! This has been the WORST customer service I have ever received.I travelled with my boyfriend to Rio and my bag failed to turn up at the destination airport and they blamed it on the transfer however my partners luggage arrived safety. This was frustrating however I understand that these things happen.I was assured at the airport that I was able to claim compensation for items purchased to cover my time without my things. All I needed was to keep a record of what I bought. I did not have my luggage for three days which again was extremely frustrating. When I went to claim, I was told I was unable to get compensation for most of the items since I only have a bank statement not a receipt. However, when I tried to contact the customer team to inform them it was impossible to get the receipts as they did not exist in little shops in Rio in Brazil, they went on to block my email and refuse to resolve this matter.On multiple occasions I have tried to get in contact with the team but the customer service team refuse to contact me and as mentioned go as far as blocking my email.This is extremely upsetting and expect much better from KLM. | 1 |
Eurowings | DO NOT BOOK WITH THIS AIRLINE!!!Canadians beware if you are planning on booking anything with this airline. In March 2023 we booked a flight from Italy and it ended up getting cancelled the day before departure due to the Italian Air Strike in June 2023. Eurowings ensured me they would refund me and it's been nothing but issues trying to get my money back and it is now February 2024. They said they couldn't refund me because my credit card had been updated as it expired a few weeks after we booked and that I would need an IBAN number which we do not have. I then contacted customer service and didn't hear back until end of October for a resolution. I'm now out $1600 because of this airline as they do not resolve anything even after you send the required information. You're better off contacting your credit card company for a resolution as soon as your flight gets cancelled on their behalf. | 1 |
Lufthansa | DO NOT BOOK WITH THIS AIRLINE. Especially in these current times.I booked 3 different flights with them and I had to cancel them all due to various new COVID measures. I was only able to get 2 flights fully refunded and the other I lost £300.It has been over 2 months since I requested my refund. Today, I asked for an update on when I can expect my money back (about £2,000) and they said they couldn't give me an answer because they were dealing with a high number of requests.I will NEVER book with them again, and I will do everything in my power to make sure no one I know does either.I understand this is a hard time for everyone, but airlines should give their customers flexibility and reassurance that they will do everything they can to help. Lufthansa, take a leaf out of Virgin & Emirates' book. | 1 |
Ryanair | DO NOT BOOK WITH THIS COMPANY!"Priority line" was so slow they made me pay an extra 55€ for checking in late."Fast line up" does not exist at the border lugfage checkI paid on top of that an extra 40€ for taking with me a rolled up paint ( takes no room at all) as it was considered as "an extra check in luggage"That does not even deserve a single star!This company can't be serious... | 1 |
Wizz Air | DO NOT BOOK WITH THIS COMPANY. no matter the price!Delay on the go and on the return with partial communication and the plain not ready even when the boarding have been done at the airport gate.For what I am concerned, if as Company you can not afford tò have this price policy and Flight workload, better for your not to sell tickets. | 1 |
EasyJet | DO NOT BOOK WITH THIS FREAKING HORRIBLE AIRLINE !! Delays of over two hours are routine. They don't let you know your flight is delayed. AMATEUR BUNCH OF A-HOLES WHO SHOULD BE KICKED OUT OF EVERY AIRPORT. I had two return flights booked and delays were longer than the flight times. Go elsewhere. | 1 |
Vueling | DO NOT BOOK WITH VUELING!! YOU WILL LOSE YOUR MONEY!! I so regret not checking Trustpilot first before making the flight bookings. The day after I booked our flights for a week long trip they changed the return flight to the day after our outbound flights! There was no email from them to inform me of the change. It was just luck that I logged in and checked. Later they gave me the wrong email address to request a refund and do not answer their phones - the telephone service is all automated options with no provision to speak to an actual agent. Their website is operated solely by bots i.e. automated answers which go nowhere useful to a customer. Their customer service is practically non-existent. Do not book with them. You have been warned. | 1 |
Wizz Air | DO NOT BOOK WIZZAIR. They have the right to change flights (in our case from sunday 14:00 to monday 2 in the morning. Since we are travelling with children who still go to school it was impossible to accept that change) and there is nothing you can do about it. It now happened for the second time in a row. | 1 |
Iberia | DO NOT BOOK YOUR FLIGHT WITH IBERIA they lost my bag 27 kg of my belongings, couldnt even Track it even though i have Every ticket for checking in the bag. They did not answer my emails and I haven't got any compensation for this. 27 kg of allllllll my favorite brand clothes , makeup, gifts for family. Everything. And I'm a student 21 years old don't afford to buy it back. This is the woooooorst company you can choose please DONT! | 1 |
Grupo IAG | DO NOT BOOK if traveling with children- EVEN if you pay to upgrade your seats-you are NOT guaranteed those seats or to sit togetherBRITISH AIRWAYS took our paid upgrade seats and scattered us in the back of the plane in MIDDLE seats. Our child was made to sit 6 several rows ahead of us in between 2 strangers!We checked into our flights 20 hours before departure and had our seats that we paid to upgrade were still there. Once we checked our luggage at the airport they gave us our boarding passes. I didn't look at them, why would I check them. On our short flight to London I noticed that our paid upgraded seats were changed and we were sitting in the back of the plane all scattered in middle seats.Ticket agent said our flight was full and nothing he could do.SEE ATTACHED PHOTO with BA seat changes policy... which was NOT followed.Our aircraft did not change since other people were sitting in our paid seats.Our 14 year old daughter's seat was several rows ahead of any of us and made to sit between 2 strangers. No one would swap seats for a middle seat. This was an 8 hour flight!When we got home I requested a refund for the price I paid for the seat upgrades and still cannot get any help to get a refund. I just keep getting told "It's in process" First I was told 7 days, then 7-10 business days then up to 20 days and now being told up to 28 days. I sent in my original seats itinitary, the bank statement with the charges, our new middle seat boarding passes and the British Airways policy, which clearly was not followed in this case.Why can't I get a straight answer?Why does it take so long to "review" to get refunded?All I want is my $$ back that I paid to upgrade and then I will NEVER fly BA again! SHAME ON YOU BA! | 1 |
EasyJet | DO NOT BOOK!!Easyjet delayed us by 3 days on our return. No refund was given and the claim for my expenses which I was promised has magically been lost. Nothing but cowboys who are using illegal methods to try and refuse refunding. Which may I add was promised over the phone. | 1 |
EasyJet | DO NOT BUY DUTY FREE, Just had to pay CHF 72 (£65) to get my duty free on the plane last night! As I didn't buy plastic bags in Duty Free, but put it in an over shoulder bag! Didn't even think about EasyJet baggage rules when I did it! Absolutely a con! They make you feel like a criminal, destroyed my holiday! Brought straight back to commercial con world! | 1 |
Ryanair | DO NOT BUY FLEX - it's not free to change the ticket. The prices are lies in general and they charge you when you ask for assistance in booking through chat which is not a real service on my opinion. | 1 |
Wizz Air | DO NOT BUY TICKETS FROM THEM.YOU WILL NEVER GET YOUR REFUNDS BACK!I AM GOING TO SUE THEM LEGALLY.JUST SPOKE TO MY LAWYER AND WILL FILE A CASE AGAINST THOSE THIEVES. | 1 |
Iberia | DO NOT BUY TICKETS WITH IBERIA. I LOST HOURS AT THE PHONE ,I'M STILL WAITING TO RECEIVE MY REFOUND ! 400$ STUCK with them and NO ONE KNOWS how to gives solutions!!!!!!!!!!!! | 1 |
Ryanair | DO NOT BUY the pre paid food vouchers when booking tickets, they are not accepted by the flight attendants on the plane, you will waste your money | 1 |
Turkish Airlines | DO NOT EVER fly with this scam of an airline!! My wife and I had a flight canceled, and in order to be on the same flight, we were asked to pay an extra fee of EUR 100. Turkish Airlines just told us there was nothing they could do. Except for STEALING our money of course. | 1 |
Lufthansa | DO NOT FLIGHT WITH LUFTHANSAFlight booked Oct 22. Received email advising change to one of the stops which I agreed to and received confirmation of booking and slight refund.Received email confirmation of my flight two days prior to departure (Feb 23). Went to check in, 23hrs before flight but outbound flight not there, called Lufthansa and advised outbound flight cancelled back in Dec 22. Argued back and forth but in the end had to book another outbound flight only (inbound/return flight still on booking). Booked on same flight one way but prices 4 times higher than original but had no choice at time.An hour later went and checked original flight to see if inbound flight still there and outbound was now showing. Called Lufthansa and advised incorrect and that the total ticket was cancelled back in December 22 so now need to book an inbound flight! All up cost me 5 times more than original return ticket. Going on 2 weeks and still have not received refund and/or compensation or heard back from Lufthansa other than automated email....saying very busy will get to you when can etc.They are stealing from you by cancelling your ticket without your knowledge and then not replying. | 1 |
Grupo IAG | DO NOT FLY BA unless you really have no choice. I thought I had booked a return trip from Heathrow to Valencia using Avios. All looked good until I arrived at check-in to find that I couldn't travel because no eTicket had been issued. I had to buy another return ticket for a later flight that day. In the process of trying to get refunded but the customer service has to be the worst I have ever seen. Desk employees are just rude and look as if they've seen so many problems they have given up. The online customer service app is flaky to say the least - took me 4 or 5 attempts to upload info and I'm very computer literate. From initial responses, it is clear that employees don't even read the notes that you upload. I shall be presevering through Ombudsman and small claims courts to to make sure I am properly compensated! | 1 |
Iberia | DO NOT FLY IBERIA!!!! The WORST airline. Cancelled my flight not even an hour after checking in - less than two before the flight was meant to take off. Couldn't rebook until 24 hours later to which I questioned. I had to ask them to check flights I found for possible connections - which ultimately worked - even though they said there was NOTHING available. BUT, because I was still checked in to my last minute cancelled flight, I couldn't check in to my new one!!On top of all this, I was flying business and they said they couldn't move me to business as it was full but when I turned up there was actually availability on BOTH flights. When I asked they said they didn't have the authorisation to do that even though I PAID for it and they said if there was availability they would do so. They are complete liars and an absolute joke of an airline. I will never fly with them again!!! So unprofessional. DO NOT FLY IBERIA!!!! | 1 |
Turkish Airlines | DO NOT FLY IF YOU HAVE A CONNECTING FLIGHT. They cancelled first part of my journey hence we missed the connection. They said they can't help with the onward journey but they can refund the first part of the flight. Complained, escalated and non sense responses so got nowhere so ended up buying a new ticket costed me over £800 for not of my fault. Will never ever use them again. | 1 |
Grupo AirFrance-KLM | DO NOT FLY KLM OR AIR FRANCE!!!!! Delayed flights, lost suitcase with priority sticker with diabetic medicine inside… no customer service assistance, many phone calls, WhatsApp messages, no one can say when I will get it… totally disgusting, how they are still in business is shocking!!!! | 1 |
Lufthansa | DO NOT FLY LUFTHANSA, THEY WILL FAIL YOU !!!!Failure #1: flight 9:45 am cancelled. No reason.Failure #2: they rebook you to a flight 10 hours later. You are ok your own at the airport for 12 hours !!!Failure #3: replacement flight CANCELLED! Twice the same day. Reason? The crew did not show up …Failure #4: they can't find an alternative. They ask me to make my own arrangements !! Train from Frankfurt to Düsseldorf. Flight from Düsseldorf to London. The following day of course.Failure #5: they do not apologise. They do not refund your flight. They do not refund your costs (hotel, train, etc)SHAME, SHAME, SHAME! I will never never never fly Lufthansa again ⌠| 1 |
Ryanair | DO NOT FLY RYAN AIR. I was traveling with a valid American passport and a ticket for Ryan Air for Bologna, Italy. The Ryan Air gate agent stopped me from boarding my flight. He told me that my passport would expire in less than 3 months (expires in September 14 days short of 3 months) and that was the reason Ryan Air refused me service, even though I had a valid ticket, had paid extra for my suitcase (54 pounds sterling) and had a valid passport. We had already passed through several levels of passport control in Toronto, Canada, upon entering London, and that afternoon when we checked in through security of the airport. I also checked in prior to that day and entered my passport number and expiration date to Ryan Air's system. Only at the last moment, before boarding the plane did they stop me. After being ripped from my family and refused service, Ryan Air also broke my suitcase and will not pay for the damages.I had to pay out of pocket to stay in London last-minute for two extra nights and for another flight with another airline ( because Ryan Air charges 100 pounds sterling to change the date of your flight). When I was able to book a flight on a different airline, I had no problems with the other airline or the Italian border control. On top of all of the hidden fees for not printing your boarding pass ahead of time, checking luggage, and many other ridiculous policies that cheat their customers, Ryan air violated my rights as a traveler with a valid passport. They had no right to act as passport control and deny me service on this basis. | 1 |
Ryanair | DO NOT FLY RYANAIR. WHAT A TRASH AIRLINE. CUSTOMER SERVICE IS AN ABSOLUTE ATROCITY, NO HELP WHATSOEVER, NON REFUNDABLE FLIGHTS, THESE PEOPLE SHOULD BE LOCKED UP | 1 |
Turkish Airlines | DO NOT FLY TURKISH AIRLINES Wish I could give no stars. Lost my luggage. Had to drive to Manchester Airport 5 weeks later to collect a suitcase that wasn't mine. 6 weeks later tell me that my bag is lost and no compensation as I didn't report at airport. I didn't report at airport as I was rushing to my next flight that I was only catching because they refused boarding in Istanbul saying I didn't have the right paperwork but later apologised and payed for a new flight to a different airport. I then had to pay myself for a flight to the airport I should have flown to. Still fighting this claim with them telling nothing but lies... DO NOT FLY TURKISH AIRLINES | 1 |
Vueling | DO NOT FLY VUELINGDelayed for over 6 hours and Vueling refused to pay the compensation of $250. Reported them to AESA who instructed them to pay they finally paid.. but only for one of us!! Now had to put in a separate claim for my partner. Been advised that one of the delay repay law firms are taking them to court as people I met on the same flight have been told they are not entitled to a refund!! Absolute chancers! | 1 |
Iberia Express | DO NOT FLY WITH IBERIA.They delayed our flight from Manchester to Malaga with a connection in Madrid, and instead of making things right left us with 3 kids in Madrid airport with no luggage, no hotel and no connecting flight until 15 hours later. I am still, 7 months later trying to get the reason for the delay from Iberia to allow us to claim on our travel insurance as Iberia are not taking responsibility. They have confirmed they delayed and caused the missed connection, but won't reimburse us for the missed hotel, car hire, etc and ignore calls, emails, and even social media contact. | 1 |
Grupo AirFrance-KLM | DO NOT FLY WITH KLM. They cancelled my flight last minute and refused the refund. I had to book with alternative airline and pay over £1000 more for the new flight. I wish I had read the reviews on this page before booking with KLM. Everyone please stay away from this airline. | 1 |
Grupo IAG | DO NOT FLY WITH LEVEL.The airline canceled our flight from Newark to Paris, and the customer service following the cancellation and trying to get a resolution to all of the problems it has caused to our travel plans has been deplorable.The soonest Level would rebook us on an outbound flight was four days later, and then Level canceled that flight too, meaning the soonest they could accommodate us was five days after we were originally supposed to fly. They ruined our vacation and we weren't able to travel at all.Level's customer service was unacceptable during the entire process. The night of the cancellation, clueless airport staff kept people standing around for hours trying to figure out what to do. All they kept saying was we had to call the customer service phone number, which was closed. It's ridiculous that customer service phone lines are not staffed at the times flights are operating to handle these issues. It took more than two hours before staff was even able to start providing hotel rooms, and then even then, there were not enough hotel rooms for all of the impacted passengers. Level airport staff were terrible at communicating information during the whole process.Level airport staff told passengers who weren't able to get a hotel room to find their own way to their accommodation and then the airline would reimburse them for any costs. NOPE. Contacted Level after the fact and they continue to give us the runaround and try to weasel out of providing the reimbursement for the reimbursement (which is required by EU regulations when the airline cancels a flight). More than a month later and they have still not done anything to resolve the issue.Then when we submitted a claim for the cancellation compensation we were entitled to under the EU 261 air passenger rights regulations, Level fabricated some story about the cancellation being due to "extraordinary circumstances" to weasel out of providing the compensation as required by the law, yet they have ignored multiple requests to provide documentation/substantiation of their claim of "extraordinary circumstances", as required by the European regulations.Every time you try to contact Level "customer service" they just copy and paste some irrelevant form reply and don't actually read or do anything about the issue you e-mailed them about.AVOID LEVEL AT ALL COSTS. It is not worth the risk and frustration to get burnt by their terrible customer service. Just think, if they stranded you in your destination city away from home for five days or more, not lifting a finger to help you during the process. It's worth the extra money to fly with a real airline instead. | 1 |
Lufthansa | DO NOT FLY WITH LUFTHANSA!!!! They canceled our flight which we planned for month before. They gave us an alternative flight which has numerous layovers totaling more than 20 hours from US to Geneva. They gave us food vouchers for $10 for each traveler for the inconvenience. We were at the food vendors to redeem for some; their food vendors treated us like homeless food beggars.Each alternative flight was delays for 2 hours or more. We never arrived to our destination, but the hotels charged us all costs despite explaining that we did not checked in; Lufthansa lost our bag that contained all our ski equipment. We had to rent everything.Lufthansa changed our return flight messing up our plan again. We were asked to pay full airfare price if we wanted the return flight that work with our schedule. | 1 |
Norwegian | DO NOT FLY WITH NORWEGIAN. My return flight from NYC JFK to London Gatwick was operated by Air Europa and they only text me 2 days before to inform me. I had the option to switch to another flight, but every other flight was operated by WAMOS (another dodgy airline). The plane was old and shaky at the back of the plane (I am a frequent flyer and I have never experienced this), there was NO in-flight entertainment and the seats were so uncomfortable I felt like I was sitting on a pile of rocks. Plus the landing was HORRENDOUS. I could have landed the plane better myself. Norwegian are scamming people into buying a ticket on their London - New York route, making everyone believe that they'll be flying on the 'dreamliner' when in reality you'll get dumped onto an old 20 year old aircraft that no other airline wants to use. Please don't use Norwegian, they're greedy pigs. I received an email stating this occurred due to 'unforeseen technical or operational events' when in reality they have been wet-leasing WAMOS since April. A big fat lie. Rather than cutting the number of flights on this route, they'd rather dump everyone on an ancient aircraft in order to sell more seats. Please, please don't fly with them. I can't stress how awful this flight was and the terrible customer service that I experienced from Norwegian. | 1 |
Ryanair | DO NOT FLY WITH RYANAIRCOMPLETE CON MERCHANTSReturned earlier today from Alicante airport.Had booked and paid for checked baggage both ways.Girl at check in desk said I hadn't booked bag for return flight.Supervisor said I had no choice but to pay 45 euros to get bag on.Tried to complain using webchat. Waited 45 minutes then told they were closed!EVERYONE SHOULD CONTACT WHICH? TO SEE IF THEY WILL RAISE A SUPER COMPLAINTThis company are a DISGRACE!! | 1 |
Ryanair | DO NOT FLY WITH THE AIRLINE.Absolutely disgusted in Ryanair. making my 6 year old son take off on the plane with both of his parents being forced to sit the far end of the plane because of a delay which then messed everyone's seats up when I payed for us to be all sat together. And if we didn't agree to this we would then have to pay again for another flight home. It was only when we was in the air after take off and he was crying that a member of the public said something regarding this matter stating this is not aloud by law and other passengers offering to swap seats with his mum so that this matter was resolved.Absolutely disgusting not only after paying for all the extras which don't make a difference when it comes to getting your flight you really need to close this firm down, absolute disgrace. Jet2 all the way âœˆï¸ | 1 |
EasyJet | DO NOT FLY WITH THIS 2ND CLASS AIRLINEThe customer service on this airline is disgusting, me and my girlfriend was due to fly today from Gatwick to larnaca to get to the airport and all the way to boarding to be told the flight is cancelled with no explanation, there was no staff to explain where to go or what's going on then when we saw an easy jet employee walking past baggage claim we asked what to do to then be told to just go home and ring customer service. During this time we checked other flights and easy jet had nothing till 3 days later that was a 12 hour flight so we booked wizz air to fly the next day, After spending 90 minutes on hold and finally getting through to the most unhelpful employee they must of had in the department I asked them where I send this bill from the new flights to which was £639, I was then told we was not entitled to any compensation not even for our troubles. I just want to add all other airlines were flying out of Gatwick no problems so this was clearly an easy jet issue.This is a 2nd class airline with under trained staff that only care about taking your money, we normally always fly with these and there are always delays but we normally make it to our destination, but as of today we won't be using them ever again I'd rather spend a weekend down margate feeding the seagulls than risk the stress of today and the incompetent staff that work under this pathetic excuse of an airline! | 1 |
Ryanair | DO NOT FLY WITH THIS AIRLINE!!! We have experienced the worst customer (non) service including the delinquents on the live chat amending our details incorrectly 3 times, once making my year of birth 9999!! Managed to eventually call them, at a cost, made them go through the details and my son's DOB was still wrong! We dont even fly until tomorrow and I'm dreading it! | 1 |
Vueling | DO NOT FLY WITH THIS AIRLINE!Everything is bad, really bad | 1 |
Ryanair | DO NOT FLY WITH THIS AIRLINE. Cheap flights is supposedly what they offer but they then try to rip money from you when you attend the airport. Rude staff, hard seats, crap food, flight delays and waiting for delayed luggage is what you get for your money. No apologies no refunds and a price that by the end of it all is comparative to half decent full service airlines. | 1 |
Lufthansa | DO NOT FLY WITH THIS AIRLINEI flew with Lufthansa myself on the 19th of December flight LH2509 to Munich. On this flight they lost my luggage and didn't return it back until after the new year. I went through Christmas my birthday and New Years without my make up, shower gel, hair wash, clothes etc.My family, including my baby nephew, was not able to have their Christmas presents and other items I was bring over for them. I will have to pay to send these rather large items over (which will cost a fortune), or wait until another family member flys with a different airline to give the presents to them.Upon reviewing my baggage after it was returned a few days after New Years, my underwear was missing. This was incredibly alarming as a young women.The help line for luggage claim was really unhelpful, and have received no apologies for the inconvenience. The customer service is terrible, and the whole experience was really stressful. I won't be flying with them in future.They claim the lost luggage was due to weather, however they have (back in March 2022) lost my sister in laws mothers suitcase, and returned it to her two weeks later. This was the day before she flew back to America. Out of the three times our family has flown with them they have lost the luggage twice. As they have lost our luggage 66% of the times we've flown with them, I do not believe any of our family will be flying again with Lufthansa.I still haven't heard about my claims for items purchased due to missing luggage. And this is causing me a great deal of stress as I'm a student and work hard with my jobs, but I'm still facing financial difficulty as I did not calculate the expenses I would include trying to replace the things in my luggage I needed of the holiday period.Another point to add, there is no line to call in order to check on the status of these purchases; just the email which they haven't responded to for 3 weeks. | 1 |
Grupo IAG | DO NOT FLY WITH THIS AIRLINESupposed to fly from Manchester to Orlando. Got to the check in desk and they had no seats for us. Overbooked apparently!Totally blanked out compensation request after months and months of emails and phone calls. 2 adults travelling with two children devastated. | 1 |
Lufthansa | DO NOT FLY WITH THIS AIRLINETheir incompetent call centre changed my return flights when I needed to extend, took my credit card details and emailed a confirmed itinerary but did not issue a ticket their end. I turned up for my return flight London to New Zealand last week, after 3.5hr in queue I was told I was not on the flight. I then spent the next 48hrs on the phone to their call centre trying to find a seat, nothing until end of August at least!!! Left stranded in London with no compensation for their error. I went on a waitlist but with 3 flight total it was tricky. I had 2x confirmed on Sunday 3am when I decided to head to Heathrow to try and get on the 8.30am flight which had confirmed. Thank god the person at the ticket office was helpful ( i would never have got home if i'd waited to find out from their call centre, who are based in Fiji fyi, more cost cutting from them. After lots of searching he put me on a flight London to Christchurch which was my only option, it's not even the part of the country I live in, my original ticket was to Auckland. I spent 50+ hrs in transit to get home, it's always going to be a long flight but that's an extra 20hrs. I was stressed and exhausted boarding the flight and at the other end a complete wreck. An absolute nightmare situation. | 1 |
Ryanair | DO NOT FLY WITH THIS AWFUL COMPANY. They have a NON REFUND POLICY FOR EVERYTHING EVEN THE FLIGHT. Customer service are so unhelpful. They charged me twice for baggage which was an error on their end and refusing to refund me!! Will never fly with this company again !! | 1 |
Wizz Air | DO NOT FLY WITH THIS COMPANY! IT'S A SCAM! THEY ARE RIPPING OFF PEOPLE! | 1 |
Pegasus Airlines | DO NOT FLY WITH THIS COMPANY!!!Me and my girlfriend missed our flight because of waiting 2 hours in line at the check in desk, after that they didn't let us check in because we only had 30 min. left. We had a lot of contact with the airline, but there is no service at all and all the customers are very rude!!! And no refund and all. Never had such a bad experience with a airline. | 1 |
Grupo AirFrance-KLM | DO NOT FLY WITH THIS COMPANYFlying with KLM was a terrible decision. I booked a premium economy (or the equivalent of premium economy - I forget what this company call it) but was downgraded to economy. Fine. But I had been promised compensation for the fact that I paid many hundreds of pound for the upgrade.My request was mis-processed by the company, and has been rejected, and the company are now not allowing me to re-open this case.I visited the desk at the airport upon landing, and was told to go online. I went online, and was pushed from pillar to post. I visited the desk AGAIN at the airport, and again was told to go online.UPDATE: Having continued with this complaint, it's now WORSE! They are now saying that I voluntarily downgraded on my flight and so they are not liable for a refund. What a terrible company! | 1 |
Grupo AirFrance-KLM | DO NOT FLY WITH THIS COMPANYFlying with KLM/Air France was a terrible decision. I booked a premium economy (or the equivalent of premium economy - I forget what this company call it) but was downgraded to economy because they had to change to a smaller plane. Fine - changes happen and I was the unlucky person who was downgraded. But I had been promised compensation for the fact that I paid many hundreds of pound for the upgrade.I have processed a complaint (C-7370138), but they are now saying that I voluntarily downgraded on my flight and so they are not liable for a refund. What a terrible company! Why would I voluntarily downgrade?!!!!Do not fly with this company - choose one of the many other providers. | 1 |
Turkish Airlines | DO NOT FLY WITH TURKISH AIRLINES IF YOU HAVE OTHER OPTIONS! It is with a bit of sadness that I write this. I had used Turkish airlines once in the past and was fairly impressed with their efficient (if not always friendly) staff, good food and maintained planes. But what I found out with the situation I will detail below, makes me never want to travel with them again.I purchased a flight from Denver to Italy for a fair price (maybe $100-$150 less than United/Lufthansa flights) with a 15-hour stopover in Istanbul. I had flown with a long stopover in Istanbul before and found it a simple place to get to a hotel during a stopover. I did not realize at the time that Turkish Airlines would be able to extort me if anything went wrong.I took the flight from Denver as planned spent the stopover trying to sleep in a hotel, and then got back to the airport early for the flight the next morning. Everything was going as planned, but, because of my lack of sleep/jet-lag, I ended up waiting at the wrong gate (gate B4, instead of gate A4B). The flight was supposed to board at 6:45, and when that did not start to happen, I realized something was wrong and went to look at the gate listing as my ticket did not have a gate. That's when I realized I was at the wrong gate and ran to the right gate, arriving slightly before 7AM for a 7:10AM departure. Unfortunately the gate as completely empty by then, so I had missed the flight.So I went to to Turkish airlines' support desk to book a replacement flight, not yet realizing that they could use my error as an opportunity to extort me. They first said they could get me on a flight later in the day for an additional $1600, but I had only paid about $1000 for the original flight! How could the shortest of the 4 flight legs cost me more than the whole flight? So I asked for a more reasonable alternative and I was only offered a flight the next day for $1000! I was given not third option. Again, this was the same price that I originally paid for the whole flight. I looked up this flight and saw that I could purchase it, on that day, for only $350 and told them this, But their reply was that if I did not rebook this flight with them for $1000, I would lose my return flight to Denver.So basically, even though I had paid for the original seat, and could but a new seat on the flight the next day for $350, they would not allow me to to this. My only choice given was to give them $1000. And, to add insult to injury, I would also have to re-pay for any seat selection fees that I had already paid for on the return flight even if I paid the $1000. In the end, my mistake at Istanbul would cost almost $1200. This feels like extortion to me - taking advantage of a vulnerable traveler with no options.Because this felt so unfair, I went to talk to 2 additional agents at the Istanbul airport who told me the same rehearsed story, it was clear they have extorted others in this manner. I also called call centers for Turkish airlines in Turkey and the US, and, while they were more empathetic, I was given the same rehearsed story. When I asked to talk to a "supervisor" all of the agents told me that "there is no supervisor to talk to." But when I heard another guest get referred to a supervisor at the airport, I followed that guest to the supervisor's desk. The supervisor repeated the same rehearsed story: "You must pay the $1000 if you want to get to your destination and keep your return flights. You have no other options." There was no one who would even take a critical eye to my story; to try to understand why it did not make any sense and how they were taking advantage of a mistake made by me to charge me an unreasonable amount. So I paid the $1000 I could not afford, but I will not fly Turkish Airlines ever again. I do not do business with uncaring extortionists.My advice to you... if you do not want to be put in a situation where you can be extorted by an airline that clearly does not care about customers, stay away from Turkish Airlines. Their nice meals are not worth the extortion. | 1 |
Eurowings | DO NOT FLY WITH eurowings!!DO NOT BOOK ANY SEAT WITH eurowings!!Lost baggage. Useless staffs. Incompetent service. Nobody answers the phone. Nobody replies to twitter. Forget emails they do nothing for your situation.NEVER SEEN SUCH LEVEL OF CR@P CUSTOMER SERVICE!DO NOT BUY FLIGHT TICKET for eurowings!AVOID this airline AT ANY COST!! | 1 |
EasyJet | DO NOT FLY âŒâŒ literally the worst airline. Cancels flights at a whim and alleges that changing the flight will be free when it's not | 1 |
Vueling | DO NOT FLY, was off boarded at the gate for my flight and forced to pay for another despite arriving at the gate in time. Was screamed at by customer service team and then forced to go back through to the airport to rebook. I was given no help or support and forced to pay £115 for a new flight.Customer service was rude and I emailed afterwards and received no reply or help over a month later.Will never fly with Vueling again, if anything goes wrong you will pay for it. Would give | 1 |
Ryanair | DO NOT HIRE CARS with ryanair/booking.com because they can knowingly sell you car hire deals which cannot fulfilled when you come to pick-up the car. | 1 |
Ryanair | DO NOT PAY EXTRA FOR EXTRA LEGROOMI paid £30 for extra legroom seats more than flight cost but Ryanair changed the plane so I ended up with standard seats but would only refund £8! Absolute rip off! | 1 |
Ryanair | DO NOT PRESS THE "PLAY TO WIN" BUTTON " WHEN YOU BUY A TICKET - THEY CHARGE YOU FOR THAT | 1 |
Pegasus Airlines | DO NOT RECOMMEND AT ALL!! The staff is the most unhelpful, lazy, irresponsible and slow. FIrst of all my flight to Istanbul got delayed 3 times. Then on May 1 I wanted to fly back home, arrived 3 hours early and this flight got delayed as well, gates have been changed a few times. In the end I arrived at the gate 15 minutes early and there was no staff anymore so I could not board the plane, same thing happened to 2 other people with different destinations, we were in the line together. I went to 4 Pegasus information/help centers in the airport, every single one was not willing to pay my next flight and blamed me for not arriving even earlier. The announcement when they say last call started a few minutes after I was at the gate but there was still no one. I ended up with the supervisor and they were rude very direct not even willing to hear properly. NEVER AGAIN! I will make sure to write reviews everywhere. It is cheaper but it is not worth this experience, it is better to book a flight with 100 EUR more! | 1 |
EasyJet | DO NOT RENT a car through easyJet appI had to pay at the hertz desk again to take out their car insurance as the easy jet app one was not valid with the card I had booked with, despite reading that I needed to take the card with me that I'd booked with ,when I was picking up car - needs to be a credit card | 1 |
Turkish Airlines | DO NOT RISK IT WITH TURKISH. I booked tickets in July but due to unforseen circumstances I had to cancel them.I am still waiting for a refund 6 months later and whenever I contact the travel agent who I booked these tickets through (BudgetAir) I get told that they cannot do anything as the payment is hindered by the airline. So I conatcted Turkish Airlines who said that they are waiting for the travel agent (Budget Air) to submit the refund! and this was in December. Clearly they do not care about their customers!Turkish Airlines has been making me go backwards and forwards through various departments, and each department says we cannot deal with this enquiry, it has been crazy and now I am stuck £2000 short!They are holding onto £2000 and it has been 6 months with no refund in sight. Shocking company and ultimately I regret using Skyscanner, BudgetAir and Turkish Airlines, ultimately the cheapest option isn't always the safest. | 1 |
Ryanair | DO NOT TAKE THIS AIRLINE EVER. If you have a connecting flight somewhere, don't rely on RyanAir because they will cancel your flight and get you to the next connection after your connecting flight has departed and don't care. On top of that they won't refund you your money and especially on refundable fares. | 1 |
EasyJet | DO NOT TOUCH THIS SHAM OF A COMPANY IF YOU WANT TO STAY SANE. THEY CANCEL FLIGHTS AT THE LAST MINUTE, PROMISE YOU (VERBALLY) THAT THEY WILL PAY FOR ACCOMMODATION, TRAVEL EXPENSES, FOOD AND DRINK.YOU SUBMIT AN ACCURATE CLAIM AND THEY TOTALLY IGNORE IT AND EXPECT YOU TO ACCEPT A FRACTION OF THE EXPENSES YOU HAVE INCURRED. I AM TAKING THEM TO COURT!!! | 1 |
Grupo IAG | DO NOT TRUST AER LINGUSAer Lingus has been holding €115 of my money since COVID, and they still refuse to refund me. It's been years. No proper support, no accountability — just ignored and dismissed.They happily kept the money for a service they never provided. This is not how a professional airline should treat customers. Disgraceful.Terrible service and total disrespect for customers. Never flying with them again. | 1 |
Vueling | DO NOT TRUST!!! FLIGHT DELAYS & LOST BAGGAGE!!!I've flown with over 20 different airlines in my life and my experience with Vueling has by far been the worst. The moderate and budget friendly pricing is extremely attractive, but it is not worth your time or your money. Everything about this company and airline is terribly constructed, from consistent delays in flight times to lost luggage and awful customer support. I ended up spending more money than it would've cost me to buy a premium airline ticket, I should've never tried to save money and trusted Vueling. They lost my luggage halfway across the world, took no responsibility for it and left me to pay for all the necessities I needed just to get by (New clothes, toiletries, basic necessities...etc). DO NOT TRAVEL WITH VUELING, IT IS NOT WORTH THE HEADACHE, THE TIME OR THE MONEY. | 1 |
Vueling | DO NOT TRUST. I WILL BE FILING CLAIMS OF THEFT!My bag was lost along with three other passengers. Ironically, when I checked my bag in, the woman informed me that "there would be no charge." I should have known something sounded fishy.Everytime I called to update information to help them with more information to find my bag.... They didn't even have the previous information documented.I actually flew back from Split to Rome to look in both lost baggage storage rooms because the (RUDE MANAGER AT THE CHECK IN) informed me that my bag was there. IT WAS NOT. She was so rude and flat out told me she "was working and could not help me anymore."There is NO LOST BAGGAGE POLICY. NO REFUNDS. NO PROPER UPDATES.I know my bag had to be stolen. It's obvious and a shame. | 1 |
Pegasus Airlines | DO NOT UNDER ANY CIRCUMSTANCES BOOK A FLIGHT WITH THIS TURKISH AIRLINE. I returned to UK on a Pegasus flight from Istanbul to London Stansted on 14/4/18. My suitcase did not arrive at Stansetd and is still missing almost a month later. Pegasus's UK call centre have told me they cannot help me and tha the only way I can contact Pegasus is via their website. I have logged numerous enquiries and complaints (via the website) but none have been acknowledged (let alone answered) by Pegasus. I have given up hope of ever seeing my leggage again and, on the basis of my correspondence so far, it seems Pegasus has zero interest in even acknowledging the loss. This airline is not regulated by the CAA so it would appear there is nowhere for me to escalate this matter to... I AM APPALLED... AVOID THIS AIRLINE AT ALL COSTS AND BOOK WITH A REPUTABLE, UK OR EU REGULATED AIRLINE. | 1 |
Lufthansa | DO NOT USE ANY PREMIUM CABINFirst Class flight to Singapore:Ground transfer not available: shortage of staffFood/catering: limited and basic due to failure of cooling systemOffice equipment lounge: brokenSecurity: incident on feeder flightLufthansa's response: a simple verbal sorry.Customer service after receiving my complaint: small mileage credit. Upon escalation: Lufthansa refers me to a mediator. | 1 |
EasyJet | DO NOT USE EASYJET - THEY HAVE MORE IN COMMON WITH CRIMINALS THAN WITH ANY REPUTABLE COMPANYOn 22.7.24 we had booked to fly back to London Gatwick from Split - we arrived at the airport at 7.00 for the 9.15 p.m. flight. We waited for over four hours without food or water (the systems were down) until receiving a text at 11.10 p.m. stating the flight had been cancelled. The airport staff were not aware until the passengers informed them and did not seem to know what to do. They eventually herded us back out of the airport through possport control. We were left to our own devices. Eventually I managed to re-book the only flight available back to London which was not until 24.7.24 and via Geneva. Luckily we managed to find a hotel nearby for the two nights.On 24.7;.24 we arrive back at Split airport at 11.00 a.m. for the first of our flights from Split to London Gatwick via Geneva. This was delayed by 8 hours so we did not arrive in Geneva until 10.00 p.m. and missed the second of our flights from Geneva to London.Luckily I amange to book the last two seats on an Easyjet flight at 7.00 a.m. on 25.7.24 from Geneva to London Gatwick, So we spent 6 hours waiting in Geneva Airport until the departure gates opened and we eventually arrived in London Gatwick at 7.45. a.m. local timeAfter numerous form filling and communications with so called "Customer Support" I eventually received reimbursement for hotel costs and taxi fares and compensation for the Split to Geneva delay. No compensation for the cancelled flight (beyond their control although no other flights were cancelled during the time we waited at Split airport) and no refund for the flight from Geneva to London that we had to rebook because the first leg of the flight was significantly delayed. Apparently Esyjet think it is perfectly acceptable to abandon customers after lengthy delays and expects them to source and pay for alternative means home!!!! UNACCEPTABLE AND APPALLING. If we had been animals Easyjet would have been prosecuted for cruelty!!!! No-one should ne treated in the way my wife and I were. | 1 |
EasyJet | DO NOT USE EASYJET!!Awful doesn't even come close to explaining my experience with this joke of a company!They cancelled our flight just an hour before and changed it to 3 days later without any mention of explanation or help.3 days later we arrive at the airport and the staff we rude, arrogant, unapologetic and then told us we need to pay an extra £100 for the changed flight!Please please do yourselves a favour and either don't bother or fly with someone else.I will NEVER fly easyJet ever again! | 1 |
EasyJet | DO NOT USE EASYJETCall centre staff in an online chat who fail to listen to logic after Easyjet have changed flight times and disrupted my whole chain of flights (all Easyjet chain of flights). They now expect me to either sit for 8 hours in a connecting airport, or pay ridiculous money to change my second flight due to them changing the flight times. | 1 |
Iberia | DO NOT USE Iberia, their website doesn't work properly, their staff are not well trained. If you ever lose your luggage with them or your flight is delayed Good luck, you are gonna need it. Iberia is one of the worst airlines in the world and most people agree that after flying with them once they never want to do it again. | 1 |
Ryanair | DO NOT USE RYANAIR!! Booked a trip to rome for mothers day as a present for my mum. Paid more for the morning flight so we could spend all mothers day there and I could show her around as I have previously been. Then ryan air informs me they have changed my flight to the cheaper afternoon one, and that they will give me a refund but not for my hotel. I explained the circumstances and asked if as a gesture of good will they could so something, not arsed is an understatement. I know it's a cheap budget airline, but manners are free. The way I have been treated is disgusting and I hope this at least helps somebody to make the conscious and very sensible decision to steal clear!!!! | 1 |
Norwegian | DO NOT USE THEIR CAR HIRE SERVICE. Their third party company Will Scam you. Just look att all the reviews!! Cartrawler that work with norweigian is scammers! | 1 |
EasyJet | DO NOT USE THEM FOR YOUR HOLIDAYIf I could give less stars I would. It has been over 2 months since my family and I returned from our holiday. We filed a complaint on their website and was told we'll get to you nothing but air 2 months later.Tried other ways to reach them such as social media to get a very generic message saying the complaint is still being looked at and someone will respond in due course.The fact they almost stranded me and my family in a foreign country and the hotel they provided for us should have been 5* but was more like a tent in Afghanistan I feel they really should be in contact with me a lot sooner.Terrible customer service and experience. | 1 |
SAS | DO NOT USE THIS AIRLINE FOR BUSINESS TRAVEL OR YOU WON'T GET ANY POSSIBLE CONTACTS WITH THEM. 3 DAYS NO RESPONSE. I'LL START CHASING THEIR HEAD OF DELIVERY WHATEVER THEY DO THERE. NO CONTACT AT ALL.This is so annoying SAS putting me in this situation with my company and it's not about the money but I just don't accept the fact how I've been treated by your ground service, that they charged my account promising me sending the receipt and nothing came and the last 3 days, no response from you at all. SEND MY RECEIPT!!!!!! 7/3/2024 SAS SOFTPAY GROUND - SWEDEN - 290 SEK | 1 |
Ryanair | DO NOT USE THIS AIRLINE!! EVEN IDF YOU ARE DESPERATE. EASIER TO NOT BOOK AT LEAST THERE IS NO STRESS CAUSED AND ENDLESS EMAILS AND CALLS.THIS COMPANY MOVED OUR FIRST DATE AT OUR COST THEN LAST WEEK THEY CANCELLED THE WHOLE FLIGHT. THEY GAVE A REFUND BUT IN A WALLET!!! SO WE CAN WITHDRAW.... NOPE YOU CANT UNLESS YOU VERIFY AND SEND FORM AFTER FORM AND REJECT THE VOUCHER IN THE WALLET.YES DONE ALL THAT, BEEN DOING IT A WEEK AND MORE THAN ONCE A DAY UNTIL I AM ABSOLUTLEY SICK OF DOING SO... THEY ARE AN ABSOLUTE WASTE OF TIME. YOU RING YOU EMAIL YOU GET THE SENT THE SAME LINK TO TRY... DONE THIS AGAIN AND AGAIN. THEY DO NOT LISTEN TO YOU AND ARE DEFINITLY NOT CARING TO ANYONES CIRCUMSTANCES.THIS HOLIDAY WAS FOR A VERY SPECIAL OCCASION AND IT IS TOTALLY RUINED WHILE OTHER FAMILY MEMBERS WILL BE CELEBRATING ABROAD THIS MAY WITHOUT ME... TREATMENT BY THIS AIRLINE IS APPAULING AND YOU CAN NOT GET ANYTHING RESOLVED.THE STAR SHOULD BE A - STAR RATING AS THEY DESERVE NO MORE.I DO SUGGEST HOWEVER THAT THEY LOOK INTO RE TRAINING THERE ADVISORS AND ESPECIALLY THE ONES THAT LAUGH AT YOU DOWN THE PHONE OR HANG UP ON YOU BECAUSE THEY SIMPLY DONT UNDERSTAND YOUR COMPLAINT SO IT IS FAR EASIER TO HANG UP AND LET SOMEONE ELSE DEAL WITH...I AM STILL TO THIS DAY TRYING TO GET MY REFUND BETWEEN THEM AND THE OTA I AM OWED OVER A £1000 BACK...THER IDEA IS THAT I WILL PROBABLY GET FED UP SO IT WILL BE EASIER TO JUST USE THE VOUCHER IN WALLET TO BOOK SOMETHING ELSE.NOT HAPPENING RYANAIR... REFUND ME BACK IN THE WAY YOU WERE ORIGINALLY PAID. THE BANK, NOT ROCKET SCIENCE IS IT!!! | 1 |
Ryanair | DO NOT USE THIS COMPANY! I WOULD GIVE -0 STARS IF I COULD. WE MADE THE BIGGEST MISTAKE TO BUY TICKETS FROM THEM BECAUSE THEY WERE HALF PRICE! WE HAVE BEEN TRAVELLING DOMESTICALLY WITH OUR KIDS 5 AND 3 WITHOUT THE NEED OF PASSPORT ONLY BIRTH CERTS SINCE THEY WERE BORN, BUT OBVIOUSLY THIS RUBBISH COMPANY HAVE THEIR OWN MISLEADING RULES AND THEY DON'T ALLOW THAT! IF THEY MADE IT CLEAR THAT KIDS ARE NOT ALLOWED TRAVELLING WITHOUT PASSPORT LIKE ANY OTHER GOOD COMPANY WE WOULD NOT HAVE BOOKED WITH THEM!! NOW WE HAVE TO SPEND DOUBLE OF WHAT WE DID PLUS LOSE WHAT WE PAID TO THEM AND THEY COULD NOT CARE LESS. I SPENT OVER AN HOUR WAITING FOR THEIR CHAT AND THEY FAILED TO SEND ME THE ACTUAL LINK WHERE THEY MAKE IT CLEAR THAT KIDS ARE NOT ALLOWED TO TRAVEL WITHOUT PASSPORTS. THIS IS NOT THE COUNTRY'S RULES BUT THEIRS, SO THEY MUST MAKE IT CLEAR TO PEOPLE PRIOR TO BOOKING! FIRST AND LAST TIME BOOKING ANYTHING WITH THIS RUBBISH. ADVISE: PAY MORE AND HAVE PEACE OF MIND! I HEARD SO MANY BAD THINGS ABOUT THEM AND SEEING THE REVIEWS HERE DOES NOT SURPRISE ME. WE REGRET AND WILL NEVER EVER DEAL WITH THIS COMPANY AGAIN. IF YOU CANNOT AFFORD DON'T GO IT'S NOT WORTH IT! YES I WROTE IN CAPITAL LETTERS BECAUSE I AM EXTREMELY ANGRY AND FRUSTRATED. DO NOT USE RYAN AIR!! | 1 |
Lufthansa | DO NOT USE THIS CRAP AIRLINE !!! Worst experience in 40 years of travel , a 7 hour journey U.K. Frankfurt onward to Beirut took 37 hours , they lost my baggage on the way 😡 retrieved it but refused to deliver in Lebanon , on return to U.K. they again lost my luggage 😡😡 in fact my work kit !!! That was on the 24th June , I still don't have it 27th !! The customer service is a joke taking 30 mins to answer the phone or 2 weeks to answer emails !! They have refused to compensate us and denied the luggage was lost and said there is no luggage report on it , which there is ! Dealing with customer service is beyond frustrating 😡 they leave you on hold after talking to you giving generic answers like robots for 20-30 mins plus in the end you hang up and then have to call back and start all over again , crazy , I HATE THEM , avoid them if you have any sense | 1 |
Ryanair | DO NOT USE TRAVEL VOUCHER - WOULDN'T EVEN GIVE 1 STAR.Used my travel voucher which said i had £3 difference to pay, instead they took the full payment on £500! Spoke on live chat and was advised they cannot refund me until people are working in the office and they dont know when this will be. They are using a global pandemic for profit!! | 1 |
Turkish Airlines | DO NOT USE nor waste your money with them!!they do not respond to emails...i wonder what they do?knowing they have already our money taken in advance no support or service is provided to us and our flights are getting cancelled.This is not acceptable.In the past they had the call center in Romania and they was helpful and amazing, now due to cost cutting they moved to UKRAINE where the people do not understand what means:1.Customer service2.business how is done in the real western world3.very rude staff-huffing and puffing in my ear on the phone ON MY OWN money knowing they have cancelled my original flight(this was well before the CORONA VIRUS)I have to say TURKISH AIRLINE- is the most customer unfriendly airline I have ever flown with,can not wait to get my money backThey put you as well to log a a customer relation ticket in order to get rid of you from the phone,, so you waste even more time doing that knowing they have cancelled originally the flight, and after their response is another standard template not even addressing the the original issue.This is their STANDARD typical service btw which happens with them as i used them in the last 10 years at least 3 or 4 times a year...but now, i will not use them anymorePS:This is HARAM money-I wish they will file bankruptcy soon as this is an atrocious way of treating customers which is paying for their salaries and bringing food on their table for their kids!!!!DISGRACEFUL!!!! | 1 |
Lufthansa | DO NOT USE!! YOU HAVE BEEN WARNED!! If I could give Lufthansa customer service a zero rating I would!!! My daughter and I booked flights to go to Edinburgh from Sydney because of a family emergency. The morning of, the HK leg of the journey was cancelled, so they cancelled the whole booking! They rebooked my daughter onto another flight the next day and just didn't bother with me. After several attempts with customer service, both myself and my daughter were going round in circles …. apparently there are no supervisors or managers available to escalate to!!! They told us to head to the airport and sort it out there!! Went to Sydney International Airport… (2hrs drive). NO CUSTOMER SERVICE THERE… they don't have a rep at Sydney. How can you mislead people like that! We eventually approached the Cathay Pacific customer service desk as the first flight was a code share with them, explained the whole situation and the girls there went above and beyond to help us. They also called Lufthansa customer service and were also given the run around. Lufthansa were blaming everyone but themselves for the cancellation! They also said if we cancelled to rebook they would not give us our money back!! How incredibly ridiculous when it was them that cancelled the booking!! Cathay Pacific managed to get in touch with a travel agent service in Sydney who took on the task. Eventually after 11hrs at the airport we got on a Cathay Pacific flight to start our long journey. All in all an absolutely horrendous experience, we will NEVER use Lufthansa again, even if they paid us!! I cannot commend the staff at #cathaypacific enough, they were compassionate and incredible. LUFTHANSA GET YOUR ACT TOGETHER YOU CANNOT TREAT PASSENGERS LIKE THIS!! | 1 |
Wizz Air | DO NOT USE!The amount of hidden charges are ridiculous. I paid for checked and carry on at booking. I also paid for our seats to be upgraded. Went to Krakow fine. Then on the way back, at the plane door, was asked to put my bag in a rack about 200mm square. Didn't fit so i had 2 options. Leave my bag there....(Stupid suggestion from an idiot of a staff member!) Or pay £53 to go on the plane.Worst company for scamming people out of money. You've now lost our EMEA business travel. | 1 |
Grupo IAG | DO NOT USE, Refund refused, endless bad excuses! BA is one of the worst airlines around. Will NEVER use again!Booked a return trip from Heathrow to Kolkata with BA. Paid the full amount for the trip to BA. Part of journey, from Kolkata to Mumbai, was provided by BA partner airline Vistara.Less than 24 hours before flying from Kolkata to Mumbai, Vistara cancelled the flight. I found out by accident because I checked the useless BA app. While the app provided a button to rebook the flight, no option was available to me, and I had to book a separate flight from Kolkata to Mumbai with Air India.When back in the UK, I contacted BA for a refund for the Kolkata to Mumbai trip, and was told that BA did not operate this route (despite the plane number is BA5863) and that I should contact Vistara. So I contacted Vistara, which told me that the trip was booked with BA, hence, I should contact them for a refund!So here we have a typical example of big business happy to take your money, and to NOT provide the service, while asking their customers to run around in circles to get a refund that I am legally entitled to.On top of that, I found the BA web-site a joke. It's almost impossible to find the refund form, and the web-page that allows you to add details to an existing claim does not work etc. etc. etc.Their BA app is also of poor quality and extremely confusing to use.I will never book another flight with British Airways, and I hope their despicable behaviour will be their demise, as hopefully more and more customers go elsewhere with their business! Companies that behave like this do not deserve our money! | 1 |
Grupo AirFrance-KLM | DO NOT USE. Absolutely appalling customer service from air france. 15 people booked on the flight in June which they cancelled whilst sat in the departure lounge. Had to rebook our own new flights and rang air france to be told to keep receipts for anything we spent. Still no refund for cancelled flights. Still no refund for rebooked flight. Still no refund for food bought. Over £12,000 owed back to us and they have not once contacted or kept us up to date. We've chased them constantly and now been told they've closed our case. Absolutely shocking. Avoid at all costs. | 1 |
Vueling | DO NOT USE. The flights are cheap but the airline is a disaster. I paid to upgrade my seat to an empty row, only for the flight attendant to allow a group of passengers who didn't pay for the upgrade service to sit in my seat and row. The flight attendant then had the cheek to ask me to move to packed row and sit in a middle seat, to allow the group of friends to sit together. I refused as they should have paid and upgraded like everyone else. I whitenesses happening to multiple passengers, who were all equally annoyed by this. The flight attendants were so unbothered by seat allocations. As a result, I was then stuck with a bunch of loud tipsy-chavs in my row (fire exit row) who were allowed to store things under the seat, which shouldn't be allowed as it needs to be kept clear as a fire exit route. They we're drinking heavily and dropped a can of beer all over the seats to which they found extremely funny. These were the individuals the airline was trusting and relying on to open the fire exit doors in case of an emergency. The airline doesn't even have a complaints email address despite the level of poor service they provide which I assume is deliberate, it's like they don't or want to know any issues and poor care there customers receive. I would NEVER use them as a budget airline again. The service is below poor and the customers they attract are the lowest of the low. | 1 |
Vueling | DO NOT USE. They changed my flight from London to lanzarote to london- Barcelona and trying to put me on a SIXTEEN HOUR FLIGHT to lanzarote!!!!!!!!!! All of a sudden they don't have my bank details!!!!!! And trying to put MY money into CREDIT to use for another time!!!!! What a joke of a company…I WANT MY MONEY BACK | 1 |
Wizz Air | DO NOT USE0 StarsMy recent flight with Wizz Air left me thoroughly disappointed. The airline's insistence on charging extra for seats and carry-on luggage, despite meeting size requirements, was nothing short of a blatant money grab.Paying additional fees for seats seems utterly absurd and exploitative. It's disappointing that comfort and convenience come at such a high price, as if the airline wants to make the flying experience as unpleasant as possible.What's worse is being charged for carry-on luggage that perfectly fits the allowed dimensions. It's a clear attempt to squeeze even more money out of passengers who have no choice but to pay up.The lack of transparency regarding these fees is deeply concerning. Wizz air conveniently hides the information, making it easy to overlook until it's too late. This deliberate tactic only adds to the frustration and disappointment.To make matters worse, the customer service was subpar. Representatives lacked empathy and provided vague, unhelpful responses, leaving me feeling undervalued as a customer.Overall, my experience with Wizz Air was a nightmare. Avoid this airline unless you're willing to be bombarded with hidden fees. Choose an airline that prioritizes passenger satisfaction and transparency. You have already paid for your plane ticket, there should NOT be additional fees for a seat and 1 carry on bag… | 1 |
Ryanair | DO NOT book taxi transfer via ryanair. They offer no support what so ever, the only way to contact them is via online form which they claim to respond to in 7 days. Although you book via the flight app using flight confirmation details they don't mirror the time/date of arrival. We ended up paying 100 quid for a taxi, realising the app applied incorrect date due to arrival past midnight, I was unable to actually speak with anyone to flag and amend this. The messages sent via their portal are unanswered still, a month after the date of the pick up. Absolute Scammers, i will never use their additional services and if i could, I will certainly avoid flying with them. Dirty scummy plains, never cleaned from previous trips, seats constantly covered in grime. | 1 |
Ryanair | DO NOT book with Ryanair! Their refund/change policy is criminal in the current context. Despite not being able to fly due to Covid, their policies mean that the only option would be to pay exorbitant change fees (not sure what they consider the fee is paying for???). Great to see another example of Ryanair "getting rich" off the backs of ripping off their customers. | 1 |
Iberia | DO NOT fly Iberia. Worst airline ever. Rude crew! They purposely seat you randomly if you fly with other people because they want you to buy the seats.Worst customer service on the phone and impossible to be reached.They cancelled one of our to flights without any notice. I only new because someone else flying on the same flight received a text message saying his flight was cancelled. When I called and I finally reached an agent, I was told that I needed to reschedule it for the following day. They didn't try to put me on any other flight on the day I was suppose to fly.On board you pay even for the blankets.Some people had food served others didn't. I booked with Iberia but we flew with Level.I couldn't be more disappointed with them. | 1 |
Iberia | DO NOT fly with Iberia! I have called to confirm that the ticket I buy was refundable in case I change my mind and want to go elsewhere. They just told me that the agent did not pay attention that those conditions did not apply to MY FLIGHT and that I am losing my ticket paying +/-300 EUR more JUST TO HAVE this option!!! UNHEARD of is their information system full of errors and badly handled requests! I feel robbed! Frankly said they should not be allowed to operate until they get their flight management solved! I am sorry to have picked up Iberia instead of my regular flight operator! | 1 |
Ryanair | DO NOT order ADDITIONAL SERVICES through Ryanair except the services directly connected to the flight. They are non-refundable as well as the plain tickets, even though normally it would be possible to cancel these additional services, but not when you purchase them through Ryanair. It is a huge SCAM on customers, therefore I strongly encourage you to buy the other services like insurance, parking, etc. directly from the provider. You will get much better prices, better conditions and what is the most important, option to cancel these services if needed. | 1 |
Lufthansa | DO NOT upgrade your ticket to business class. It's a total scam. Lufthansa used a metal tray to lock the middle chair. Passengers get less space compare to economy class for higher cost. It should be considered fraud if economy seats are sold as business class seats, period. And that's exactly what Lufthansa is selling. | 1 |
Turkish Airlines | DO NOT use this company if you are black or you have a passport originating in an African country.In May this year my husband and I were going from Dar es Salam, Tanzania to Billund, Denmark. We had a long layover in Istanbul and my husband was almost arrested for sitting waiting for our plane. On our way home in August our plane was delayed, the company refused to provide hotel accommodation for my husband with the excuse that he was not allowed to leave the airport to go rest and they would not provide accommodation within the airport.When we finally got back to Dar es Salam one of our suitcases was missing. (later retrieved) | 1 |
Norwegian | DO NOT! I repeat DO NOT!!! Ever fly using this airline.I was just reviewing the comments to prepare for my court case against them. The 1.7 level is more honest than other reviewers- the airline actively solicits positive reviews.Our party of 5 was denied boarding on Christmas Eve from Orlando to London because my wife commented that their baggage policy was robbery (which it was ) and then made sure that we missed the flight.Our Christmas was ruined! In trying to address the situation Customer Service was non-existant. | 1 |
Wizz Air | DO YOURSELF A FAVOUR AND AVOID THIS SCAM!I WAS DENIED BOARDING, SAID THEY WERE GOING TO REFUND ME AND NEVER DID!IF I COULD LEAVE 0 STARS I WOULD. | 1 |
Ryanair | DO. NOT. BUY. 4 HOURS ON THE PHONE - NO HELP. AT ALL. NO REFUND. NO CHANGE OF DESTINATION. NOTHING. I HOPE THIS COMPANY GOES BANKRUPT SOON, THE WORLD WILL BE A BETTER PLACE. | 1 |
Turkish Airlines | DON'T BOOK FLIGHTS WITH CONNECTING FLIGHT I ISTANBUL!TA often has 1hr connection time, however 80% it's impossible to get on the connecting flight due to delays. Then they keep you trapped at this massive airport, (stacked with expensive shops restaurant and hotel 6hrs 96euro😀..) no compensations, hotel or shower, customer service at care points issue one food voucher,(broken English and no instructions given, that SHOWS a lot that they constantly deal with this issue, cause the care point desk is huge) which is valid for an untasty meal at Popeye Burger King and 2 other useless restaurants, when they see the voucher they treat you like an imprisoner.Rather spend a bit more on another airline and end up SAVING NERVS AND MONEY! | 1 |
Turkish Airlines | DON'T BUY TICKET FOR TURKISH AIRLINES IT'S A TRAP Cover is CORONAVIRUS 19 !..My flight has been cancelled A week after. I have given only voucher option instead of a full refund to use until at the end of the year. Vaucher value for %15 £ extra on top of what I paid for cancelled flight !.Seams not bad in fist But Than When I decided to rebook for the new flight ( of course I have no option this time because they tie me with the voucher to be used only for rebooking from the Turkish airlines). So still not bad until you noticed the prices go up even the British Airways flying £20.00 Cheaper from my popular area of London Heathrow. So worst is coming after I just wanted to rebook and get over but it is not possible IT IS IMPOSSIBLE!.. , Because there is no voucher option showing in next to my purchase area You can just pay full and they will happily accept your other payment. No boxes to put the reference for the cancelled flight and refunded voucher. Spend hours call so many numbers they all go to the same call centre .and I sent 6 different emails 5 of them back because their message boxes are full. I call them again nobody understands they all agreed I can only solve the problem by going to the sale office. But even the most closed one in Birmingham a minimum of 3 hours all the other 3 offices are more distance I live in S.wales London-Birmingham- Manchester and Edinburgh.BUT MORE SHOCKING CALL CENTRE SAYS; THEY ARE CLOSED THEY WORK BY EMAIL BUT EMAILS TAKES MINIMUM ONE WEEK TO REPLAY, MY RESERVATION FEES OF £ 16.00 GBP I PAID EXTRA IS GOING TO BE LOST BECAUSE IS ONLY 3 DAYS GIVEN BECAUSE I CAN NOT SOLVE THIS VOUCHER ISSUE £221.81 GBP IN 3 DAYS ALSO I WILL LOSE IT. ACTUALLY MY VOUCHER VALUE and £16.00 GBP makes ALREADY MORE THEN MY REBOOKING VALUE BUT I CAN NOT GET THAT TICKET BEFORE THEY CONFIRM SO THAT WON'T BE POSSIBLE. THIS OUTRAGE UNACCEPTABLE SYSTEM. I made so many calls but still, I have NO NUMBER TO CONTACT AND SOLVE THE PROBLEM. MY LAST CALL HAS BEING CUT OFF 20 MINUTES AFTER WITHOUT EVEN GET ANY CONTACT NUMBER FROM THEM.You must do these if you want to be a good service provider;1-If a person purchased their tickets online meaning is a reason for it it could be plenty of other reason. So this person could be able to all other necessary things online only. They must not be involving any tickets office.2-If a person buy their tickets from London or England don't send them turkish tickets office telephone number in Turkey . That is stupid.3 -If the flight is cancelled by airways refund in full or you can give an option only some people may agree with.Because in Europe lots peoples work for some other companies so if you cancel or changes their flight schedule they may not be available for any other your available dates. Return their full refund back4- If a person paid by a credit card or debit card do all the refund to the same card or you can ask an option but don't ask them to pay you by BANK TRANSFER! SOMETIMES MAY HAPPEN SOME PRICE DIFFERENT WHEN THEY REBOOKING. iT IS A QUITE COMPLEX PAYMENT MEDHODE NOT EASLY CAN DO MOST OF THE TIME USE THE SAME CARD.5- If you offer them a VOUCHER that stupid voucher easily be converted to the same currency when they rebooking it they must not ring the ticket office or some other useless area.M.YAMAN | 1 |
Turkish Airlines | DON'T EVEN THINK ABOUT USING THIS AIRLINE.They have no moral compass at all and given the chance will run you ragged to the point of insanity.Trying to get a refund for our cancelled flights has been a marathon of determination on my part and finally i referred this back to my credit card company for resolution and still TA are playing hardball.If I end end up in a mental health institution my wife will have every justification to sue them for human rights abuse. | 1 |
Vueling | DON'T EVEN TRY BOOKING A FLIGHT with Vueling, you will lose your money. They take the money but they don't send the ticket. Nobody is giving me any answer over the phone, facebook, or anything. I bought my ticket but I didn't get the confirmation email. I WANT MY MONEY BACK. | 1 |
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