Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | DON'T EVER BOOK A FLIGHT WITH VUELING!!I initially booked a lovely weekend getaway to Vienna with my husband for our wedding anniversary, however a month before schedule they changed our direct flight to a connectiong one with a 5 hour layover each way! I was so appalled by the change, so I requested a refund instead. On the 15th October, I received an email to confirm my refund is being processed. it is now approaching December and I still have not received anything! Vueling is nothing but a scam. | 1 |
EasyJet | DON'T EVER USE EASYJET SERVICE... THEY ARE TOTAL SCAM AND ARE THERE ONLY TO HOGG YOUR MONEY ... Being an indian, felt direct racism. My cabin bags were specifically checked for the dimensions where all other white people were walking right past me with way bigger bags.. ultimately i had to pay 145 pounds extra for the added luggage. And MOST IMPORTANTLY, my very same bags were allowed by them at the time of departure( as it was round trip ) | 1 |
Ryanair | DON'T EVER USE RYAN AIR RIP OFF BRITAIN THE WORST AIRLINE EVERCHARGED £220 AT AIRPORT TO GET ON PLANE TOOK ALL OUR HOLIDAY SPENDING MONEY AND DIDN'T CAREWAS TOLD WE COULD HAVE UNALLOCATED SEATS FOR FREE AND THEN CHARGED £55 EACH OR TOLD WE CAN'T FLY WHAT COMPANY SENDS PEOPLE TO A FOREIGN COUNTRY WITH NO MONEY PLEASE TAKE MY ADVICE AND CHOOSE A DIFFERENT AIRLINE | 1 |
Lufthansa | DON'T FLY WITH THIS AIRLINE!!I had a flight from Orlando to Frankfurt today, that was Horrible, thay mixed all passengers from 1 other canceled flight,I wanted to reserve the seat 3 days befor the flight but their app didn't let me to do to that, I have to have a window seat because I have claustrophobia, so I tried to call them but nobody answered after 55 minutes being on hold ,so I went to airport 7 hours earlier but they didn't have any window available and they gave me a seat between 2 other persons, I panicked during the flight and they didn't even care what's going on. and food was the worst, you don't even have any option for food, it's just something like a pasta.long story short that was my worst experience. | 1 |
Vueling | DON'T FLY WITH VUELING!!!!! IF YOU ARE LUCKY YOU WILL REACH YOUR DESTINATION, IF YOU DO NOT HAVE IT WITH THIS COMPANY IT IS VERY PROBABLY THAT IT WILL HAPPEN YOU WILL BE WITHOUT A FLIGHT AND WITHOUT COMPENSATION!!!! THEY DON'T GIVE YOU THE MONEY THAT BELONGS TO YOU BY LAW AND ALSO VACILLATE YOU GIVING DIFFERENT ANSWERS UNTIL THEY STOP ANSWERING YOU!!!!! | 1 |
Wizz Air | DON'T PURCHASE ANY Premium Insurance VIA WIZZAIR WEBSITE AND AXA AND CARTRAWLERWaste of time and money...Don't purchase any Premium Insurance via CARTRAWLER !!!Premium Insurance has nothing to do with your car hire protection !!!Very poor customer services too..." In order to resolve the issue, you will need to create a complaint ticket. We will aim to resolve your complaint within 20 working days from when it was created, but it can depend upon the type of problem and who the car rental supplier was.In order to start the process, please access your voucher through the link below and click "BookingTo create your ticket, go to the "Help Centre" section where you can classify the nature of your complaint, provide us with a description of what happened, and upload copies of documents to pursue your complaint.After this is done, the online chat box will appear. In the chat box, you may now provide us with a description of what happened - the clearer you are, the faster we will be able to start the process of investigation. Please follow the chat conversation right to the end until you are informed that your case has been created and a case number has been provided, or the bot will be unable to successfully create your complaint ticket.If you have any further queries, please don't hesitate to contact us.I wish you a great day.Kind regards,SourajCustomer Support Representative" | 1 |
EasyJet | DON'T TAKE OUT EASYJET INSURANCE - a complete scam. Our policy documents were wrong they refused to correct it. And refused a full refund. They just pass you off between their customer service dept', Their Insurance claims dept' and Collinson. RUBBISH. | 1 |
Ryanair | DON'T TRUST RYANAIR.BOOKED FLIGHTS WITH PARKING. DATES CANCELED AND AVAILABLE DATES WERE NOT SUITABLE SO FULL REFUND WAS OFFERED BUT FOR FLIGHTS ONLY, TURNED OUT I HAD CONTACT A 3rd PARTY FOR THE PARKING CANCELLATION AND TURNS OUT PARKING BOOKED THROUGH RYANAIR IS NOT REFUNDABLE NOR CHANGEABLE. TRAP TO MUG ON YOUR FACE. NEVER AGAIN WILL I TRUST RYANAIR. TERMS AND CONDITIONS OF PARKING NOT AVAILABLE ON THEIR SITE WHEN BOOKING PARKING AT AIRPORT. HORRIBLE CUSTOMER SERVICES. | 1 |
EasyJet | DON'T USE THIS COMPANY OF SCAMMERS!!! THEY CANCELLED OUR FLIGHT, THEY RESCHEDULED IT IN 3 DAYS, WE HAD TO PAY 2 EXTRA NIGHTS FOR 3 PEOPLE FOR THE HOTEL COS THEY COULDN'T FIND ANY FOR US, THEY CONFIRMED ON THE PHONE I COULD FIND ONE BY MYSELF UP TO 3* AND I WOULD HAVE BEEN REFUND 100% SO I EXTENDED OUR RESERVATION IN THE ACTUAL HOTEL AND NOW THEY WANNA PAY 30% OF IT!!! WE SPENT ALMOST 850 EURO!!! THEY CLOSED THE FIRST TICKET CLAIMING I NEVER REPLIED WITHIN 5 DAYS (I REPLY 3 TIMES AND THEY ALWAYS IGNORE ME!!!). NOW THEY ARE TRYING TO USE THE SAME STRATEGY WITH THE NEW TICKET I SUBMITTED!! YOU ARE JUST F* SCAMMERS!!! | 1 |
Norwegian | DON'T. DO. IT.I haven't even made it onto my flight yet and it's already a terrible experience. Never have I experienced such disorganised check in attendants. I went to the website the day before my flight to check my bag but the option didn't come up so I figured I'd check it in at the airport no big deal. Well in order for you to check a bag at JFK airport you have to wait through two lines. I get to the second desk to pay for my bag and find out they charge $65 for one check in bag! I could've sworn it was £25 per bag, what sort of theft is this!Judging from the amount of people stuck waiting in their unnecessarily long lines it's obvious this plane is going to be late. I fly a lot and never have I had these issues on an overnight flight! Usually it's no lines. And never have I not been able to purchase my check in bag from the site the day before. What was the reason for this? I am never flying with this airline again. It's trash. Other airlines that give you WATER and FOOD on the flight wind up costing about the same amount as they do. My usual go to budget airline between Nyc and London is AirIndia, I will book with them without batiting an eyelid after this horrendous experience. | 1 |
Vueling | DONT BOCK THATvery unpolite personal & and very sad service! friend of mine is waiting 4 month for his refund.BOOK ANYTHING ELSE! you rather walk! | 1 |
Wizz Air | DONT BOOK A FLIGHT with Wizz air and avoid them like the plague. I booked a connecting flight with wiz air from Milan to Jeddah. I took my flight from London to Milan and I landed in T1 in Milan at 10 o clock (all on schedule) my gate to Jeddah opens at 10:45. I took the shuttle bus from T1 to T2 to get my boarding pass as for some reason you cannot get it online or through their app. This took me exactly 21 mins to get from one terminal to the next and once in terminal 2 it took me another 10mins to find the check in desk. Once I got to the check in desk they refused to give me my boarding pass and advised me I should have been at Milan 3 hours before. I then contacted Wizz air online and they explained it's the airports fault and the airport explained it's Wizz air fault. Now Wizz air also refused to refund me and in the end I had to book the next flight to Jeddah which was the following day this cost me extra £250 I then also had to book a B&B hotel for the night this was an extra £98. Now my advise if you can pay a little extra and use a different airline then please do don't waste your hard earned money on Wizz air. | 1 |
Ryanair | DONT EVER FLY WITH RYANAIR! -5 stars!! I flew from Copenhagen airport to london and back. First flight to London is delayed more than an hour. And we had to pay over a thousand crowns to check in because we didn't download their app and checked in from their. There rule set is VERY confusing, and if there is not a hundred percent understanding in every rule in ryanair, it might cost you three times more than the ticket?!?!? So we get to the hotel at 4 in the night. The flight home was surprisingly also delayed, over an hour, i almost miss by prepaid bus home, i lost multiple things in the airport because of the stress the delays gave, and i found myself running 2 km to the bus with all my bags.So i ended up paying 3 times more for the ticket, i had to flights delayed, i was standing in line for hours, even though i had paid for priority, a lot of stress and lost items. I REPEAT, please dont fly with this company, pay more, and have it easier! | 1 |
EasyJet | DONT EVER FLY WITH THIS COMPANY.I have had one round trip i fly with Them. Both where My plane is delayed by at least 2+ hoursAfter that i missed My connecting train witch they refused to pay back.Do your self a favor dont ever fly here | 1 |
EasyJet | DONT FLY WITH WiTH EASY JETAbsolute clown company, we was held up in customs for 35 minutes which made us 2 minutes late at the gate, we had already checked in, they radioed through but couldn't be bothered to bring paper work up even though the flight had 25 minutes until take off.So that's it we've wasted £1050 on a holiday we won't get now.Avoid Stupid Stelios and his clowns! | 1 |
Ryanair | DONT GO WITH RYANAIR EVER!Ryanair has a policy that if you dont check in 2 hours prior to departure, you have to pay 55 euros. I only read this policy after I booked. So I made sure i checkin 24 hours before. I attempted several times, everytime there were technical issues. I decided to go to the airport to do it in person, 3 HOURS BEFORE DEPARTURE. We tried for 45 min, different ways to login however still technical problems. After calling in, the employee told me that I would have to pay 55 euros, however I can complain online and I would get my money back as they gave me all their details and could refer to this specific situation. After do so, I received a response saying "Sorry, but we will not issue the refund". After responding, I received no more replies.DONT GO WITH RYANAIR. | 1 |
Ryanair | DONT RENT CAR WHEN YOU BOOK CHEAP TICKETS - ITS A FRAUD - BIGTIME - THEY FILL IN EVERYTHING FOR YOU DATE IS RIGHT BUT TIME IS WRONG SO THE GOLDCAR DID NOT HAVE ANY CAR- EVAN THOW WE BOOKED AND PAYED FOR A WEEK -MANY IN OUR 25 PEOPLE GROAP HAD THE SAME EXPERIENCE - 1 DAY WOULD BE OK BUT ONE WEEK - -AND RYAN IS NOT PAYING BACK - THEY SAY EVAN WHEN THEIR SYSTEM SET THE TIME - THEY SET IN EARLIEST CHECKINTIME AT HOME NOT THE ARRIVINGTIME SO YOU R LATE AND NO CAR AVILEBLE- HAD TO RENT A NEW CAR - FRAUD BIGTIME | 1 |
Ryanair | DONT USE THESE you will never get money back on a flight that is cancelled by them. Also they are horrible on the phone | 1 |
Lufthansa | DONT USE!! Lufthansa turned out to be a dishonest company. We had a flight to Japan scheduled for this month, as the borders in Japan are still closed we called Lufthansa to reschedule the flight or request a refund. They told us that we could only reschedule the flight until August of this year, which wouldn't work for us for several reasons, so we asked for a refund and they said the ticket was non refundable. Even explaining to them that we were going to lose 1200 pounds and it wasn't our fault. However, a few hours later we decided to check if our flight was confirmed, and there was no such flight on the website, as when accessing our reservation on the website it was showing `reservation canceled`.I decided to call again but as another approach, saying that as our flight was canceled we would like to request a refund. This time the same attendant promptly processed the refund.In other words, our flight was canceled and WE WERE NOT INFORMED ABOUT IT, and when we called they didn't even mention it. They first try to pretend the flight is confirmed so that we don't have the option to request a refund. This is unacceptable. I will never buy a flight from this company again. | 1 |
Ryanair | DONT waste your money on Priority boarding and upgrading luggage.They don't check the luggage size or amount and they let just anyone board.Had to store my luggage 6 rows back.I also purchased the fast Track and the airport suspended the service to assist with the long lines. Ryan Air Rep said they would not reimburse me and gave me the link to their F&Q page when I asked for a phone number.First and last time I fly with Ryan air. They will rip you off. Wish I would have saw this sooner | 1 |
Grupo AirFrance-KLM | DOT says airlines must give you a cash refund no matter what the reason. They refuse. Filed a complaint with DOT & disputing ccard charged. Don't book with them. | 1 |
Grupo IAG | DUB - LPA Return. All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration. | 9 |
SAS | DUB to ARN return. Way there was on time plane was clean and in a good state. Crew however were not very friendly no full drink service available and no free food so don't think it's value for money (paid full service fare) same service on way back. On return plane was on time at ARN airport and landed 15 mins early. | 7 |
Grupo IAG | DUB to BOS return in Economy. Both flights on A330 and both left and arrived on schedule. Staff friendly and efficient and the food was ok. Seat back TV's gave plenty of personal entertainment although the touch screen was not very responsive and you could feel the person behind you giving their screen a good hard press. I didn't find the seat particularly comfortable but ok for a short-ish transatlantic flight. Dublin airport was good my only complaint being that we didn't pre-clear customs in Dublin. Boston immigration was as usual a disgrace. We were near the front of the queue and still took more than 30mins to clear. | 8 |
Grupo IAG | DUB to MAN one way. Very early flight but crew very friendly and helpful. Left on time but slight delay landing in Manchester due to fog. Pilot informative about weather throughout the flight. Flight very smooth with comfortable seating. Fly often with Aer Lingus and would highly recommend. | 10 |
Grupo IAG | DUB to NYC return. A330 found it comfortable and in flight services good. I would comment positively on the check in at Dublin handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable. | 9 |
Grupo IAG | DUB-ALC. Flew on an A320 both ways. Very high density and seats tight. Delay of 30 mins both ways. Very friendly staff and actually made you feel that you were important to them as a person not a customer. Food was lovely and landing was extremely smooth as usual. | 8 |
Grupo IAG | DUB-AMS ORK-AMS DUB-LGW CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time. | 9 |
SAS | DUB-ARN return both ways on Boeing 737-600. Check in was nothing special ground staff were pleasant. I find the check in system in ARN slightly confusing but ground staff were lovely and helped out. On board however it was an entirely different story. Stony faced cold unwelcoming cabin crew all but one of which didn't at all smile. Seats were hard and uncomfortable. I had less legroom than on a Ryanair flight which for a full service airline and more importantly a full service price. Also there was no food offered only cups of water. Everything else was a buy on board service which for a full service airline is just disgraceful. Positives however were a clean plane and on time departure and arrival. | 5 |
Grupo IAG | DUB-BCN-DUB. Flights on time crew professional and courteous seat pitch good. Dublin departure from Terminal 1 which was a 10 min walk from security at T2 and the flight to DUB left BCN from the far end of the terminal there - so another 10min or so walk. | 8 |
Grupo IAG | DUB-BOS return JFK-DUB. Service was very good steward was friendly and attentive food on the flight from Dublin to Boston two levels higher to rate than on the flight home (over seasoned crab cakes and greasy) I immediately got a different menu offered. | 10 |
Grupo IAG | DUB-BRU-DUB good service and great value for money on this route. A321 almost 15 years old but clean and comfortable with excellent leather seats and adjustable head-rest. Ground service was competent and speedy and cabin crew were friendly professional and well groomed engaging with passengers. There is a newly updated menu with drinks and snacks available to purchase. I was disappointed to see that there is a now a more limited selection than previous versions of the menu but prices are still keen and quality is very good. All in all vastly superior to Ryanair when flying from Ireland to Belgium. | 8 |
Grupo IAG | DUB-CDG Return. A very pleasant trip good service from cabin crew. Slight delay returning due to circumstances outside Aer Lingus control. Catering is paid for but not too expensive. Competitive fares make this route worth considering on Aer Lingus. | 9 |
SAS | DUB-CPH everything relaxed and easy food is the normal Scandinavian prices so wasn't really that shocked flight was early arriving and the flight times were good. I'd recommend flying with them. | 9 |
SAS | DUB-CPH very old MD used on this route but comfortable seat with good leg room. Arrived into CPH a couple of minutes early despite strong crosswinds. 40 minute connection to Estonian Air flight to Tallinn no problem connecting gate information provided on a screen on disembarking in CPH which is a great help. Luggage arrived in Tallinn even with the tight connection. | 9 |
SAS | DUB-CPH-ORD. The 1st leg was on the old but very serviceable MD-82 with good flight attendants who smiled a lot. In CPH I was surprisingly upgraded to Premium Economy which really made my transatlantic flight a superb experience. Excellent food plentiful drinks (alcoholic too) and again smiling staff complemented the 9 hour trip. Water was offered regularly and it is nice how staff interacted with passengers and amongst themselves. | 10 |
Grupo IAG | DUB-DUS-DUB. Outbound flight light load had breakfast not bad value and quite tasty. Remote stand in DUS but efficient transfer via bus so no complaints. So return last night full flight (215 people). Departure at 9.20pm. At about 8.30 at gate announcement made asking everyone to go downstairs collect bags and exit for bus transfer to Cologne where our aircraft was! Turns out curfew at Dussledorf means no jet aircraft after 10pm. Inbound flight was delayed which would have prevented a departure prior to 10 resulting in an overnight. All handled pretty well to the point that obviously this was not the first time this happened! Bit of a pain back through security etc in Cologne and people who had bought duty free in Dussledorf had some issues. Ended up arriving in Dublin at 1am about 3 hrs late. Flight itself fine. My only comment is on one attendant. Few German lads in row opposite me having a few drinks. A bit spirited but nothing to bother anyone. In fact the young attendant on board had a few laughs with them chatting about best pubs to go to in Dublin. Then as other attendant passing they were a bit loud and I noticed her giving them a hard stare. I travel a lot and know when people are behaving in a poor manner but not in this case. She had a furious look the whole trip. Ok so like the rest of us on a Friday night not impressed running so late but we were all in the same boat and I thought the passengers were remarkably stoic and took it all on the chin. | 8 |
Grupo IAG | DUB-FCO MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did which was nice. Certainly preferable to their main competitor! | 9 |
Grupo IAG | DUB-GVA one way. Smooth Terminal 2 less hassle at check-in airport check-in machines instead of printing your own boarding pass etc. It was a nice relaxed flight on time and the queues were fast-moving. It's not quite the level of other carriers but the premium you're paying for is smoothness and calm. | 7 |
Grupo IAG | DUB-JFK - December 2014. Third time flying Business with EI most flights are economy and this was a treat for our wedding anniversary. From Dublin - check in efficient lounge pleasant US immigration took minutes. Boarded first and welcomed with a glass of champagne. Crew chatty and attentive. Lovely meal and a few hours sleep on the near flat beds. I understand this year they will move to fully flat. Arrive in JFK as a domestic passenger so seamless to public transport or a cab. Flying back was excellent too. Slept most of the flight. Crew in good spirits but not as good as the crew out on the 17th (4pm flight). Overall top marks. | 10 |
Grupo IAG | DUB-JFK in Business class. Very impressed with all aspects of the flight. New Gold Circle lounge in Dublin's Terminal 2 is a real improvement on the old lounges. Cabin Crew just first class very friendly and efficient and nothing was too much trouble. With US pre-clearance in Dublin I'm surprised more people aren't using Dublin as a hub for transatlantic flights as the new Terminal is a breeze to get through. | 10 |
Grupo IAG | DUB-JFK-DUB. Efficient check-in. Outbound flight delayed due to large numbers waiting to clear US Immigration/Customs at Dublin. On the flight the menu choice was chicken pasta or beef pasta now that you clear US customs and immigration in Dublin disembarkation at JFK was swift. The return flight left a few mins early and arrived into Dublin 45 mins ahead of time. The food was better than on the outward trip and the crew were friendly good humoured and helpful. | 9 |
Grupo IAG | DUB-LGW-DUB. Single class flight. Online check in easy as usual. SMS to remind me of my flight details a helpful new addition. New Terminal 2 a huge improvement on the old Dublin terminal. Security swift on the early morning rush. Gold Circle Lounge a huge improvement on the old one. Good choice of snacks and food. Flight left on time and efficient boarding with alot of connecting passengers from the US. Cabin Crew friendly and efficient. LGW easy exit but need to remember to have boarding pass ready to avoid passport control on fast domestic / ROI exit. Returning that evening long and inefficient on the queues if a lady is being searched on the opposite side of the X- ray why not call through the 8 gents waiting to go through. LGW should be excellent when finished but inefficient security a problem. Delay on flight on return but efficient boarding and flight. Again the crew were excellent. Arrival into Dublin excellent and to my car within 10 mins of getting off of the plane. Will use again. | 9 |
Grupo IAG | DUB-LHR LHR-DUB check in at T2 Dublin a breeze. Quiet flight on the way out got away early nice friendly and attentive cabin crew for the short flight. More or less the same on the way back but T1 at Heathrow looking tired. Although I'm happy to use Aer Lingus again in the near future and will be great to see the end of T1 at Heathrow when they move to the new terminal! | 8 |
Grupo IAG | DUB-LIN and BLQ-DUB. M Wickham's comments re: Venice are interesting. I had the same experience flying back from Bologna where the captain made reference to problems on the ground. Took an age to get people to the gate and onto the buses to the plane. No reason for it. Just typical Italian laid back attitude. Still made up time on the way back and only ended up 5 mins late. Both flights were fine on time clean aircraft and friendly FA's. | 10 |
Grupo IAG | DUB-LIN and VRN-DUB - The usual Aer Lingus service. On time clean planes friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service. | 10 |
Iberia | DUB-MAD on Iberia Express. Agree with the previous reviewer about the terrible legroom. Thankfully the flight was only half full. Other than that the staff were pleasant enough and the flight was on time. Anything else is standard Iberia. Unfortunately on some routes from Spain you have no choice. | 5 |
Grupo IAG | DUB-MAD. Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean modern and spacious. Cabin crew friendly efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities. | 10 |
Grupo IAG | DUB-MAL. Flew to Malaga recently and overall very good service. Plane was an A330 so we had IFE which was good. Plane seemed new and was very clean. The only negative is that they charge €5 for a set of ear phones to use with the IFE. However any normal ones will work so it's fine. I fly Aer Lingus and have always found them safe and reliable. | 8 |
Grupo IAG | DUB-MCO-DUB. Efficient check-in with added bonus of fast track security in Dublin. Good lounge experience particularly in Dublin. Recaro seats very comfortable. Food quality very good and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic. | 10 |
Grupo IAG | DUB-MCO. Assisted to the whole family in getting seats at the front of economy class. Dublin is a very clean airport to fly through but I went with Aer Lingus before the big move to terminal 2. Terminal 1 is still very nice. During the flight the cabin crew were nice and food was lovely. All together a lovely flight. | 10 |
Grupo IAG | DUB-ORD and return. Both flights on Airbus 330-300. Seating seemed tight in both width and legroom compared with other airlines we have used. We booked their so called Choice seats for which we paid extra but there is no real advantage to this other than you get to board with business class. Aer Lingus offers the facility to pre-order better quality meals and I would definitely recommend doing this. Much better than the normal economy offer and you get free wine. The service on the flight out was exemplary. They had lost my wife's pre-booked meal but rustled her up a business class meal and gave us extra wine to compensate. Film choice is not nearly as good as we have experienced on Far East airlines and very annoyingly they truncated the film service towards the end of the flight to show a video for their pet charity which they had already screened at the start of the flight. Big bonus being able to clear US customs in Dublin so arrive at Chicago as domestic passengers. On the flight back they woke us up three hours after serving dinner for a cheese roll at 3.30am Suggest they abandon this idea and let people sleep a bit longer. Overall it was as good as economy gets on European airlines although not anything like as good as the likes of Singapore and Malaysia. Would fly with them again. | 8 |
Grupo IAG | DUB-ORD in Business Class. Excellent service once again - provided by professional and attentive cabin crew throughout the flight. The onboard dining experience was just perfect. IFE options have been updated in the past twelve months and are very broad. All luggage arrived promptly at ORD and we were out of the terminal within 20 minutes of landing. | 10 |
Norwegian | DUB-OSL. I paid over 200 euros to fly Norwegian and in the end end up on a budget wet leased aircraft from Smartlynx. Check-in was awful and despite being there more than 2 hours before resulted in a 45 minute wait. Onboard seating was so cramped my knees dug into the seat in front and the plane was filthy. Torn dirty seats and old parts from Air Canada visible. The Latvian crew were nowhere to be seen and their English poor. Customers thinking of flying Norwegian this summer should consider BA (from the UK). | 1 |
Norwegian | DUB-STK-OAK. 7/13/14. First leg of the trip was great because I had 3 leather seats to myself and slept the three hours to STK. It was a little difficult to figure out the connection gates (not the airlines fault). The flight went well except for the freezing cold plane terrible veggie meals and the screaming toddler. When my luggage arrives I will change my review. | 5 |
Grupo IAG | DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously. | 9 |
Grupo IAG | DUB-TLS-DUB. Flight out was on time but return delayed by 2 hrs because of technical difficulties on an earlier leg. Both flights were very pleasant and cabin crew friendly and attentive. The problems with recent giant carry-ons seem to have abated but if you are in row 1 you will not have access to the overhead lockers because they are used for flight equipment and crew bags. A bit on the pricey side but all in all a positive experience. | 8 |
Grupo IAG | DUB-VCE-DUB. Outward flight punctual but return over 1 hr late departing. The pilot said that the reason for the delay was a 'long story' and that he didn't want to go into blame mode whilst heavily hinting at service agent problems in Venice. Pilots informative during the flights and cabin crew helpful. | 8 |
Iberia | DUCK YOU . DUCKING USELESS HDHDBEFLYXKGSKGDKGSJGSJT | 1 |
EasyJet | DUE TO COVID TWO PASSENGERS CANNOT FLY SO I ATTEMPT TO CHANGE THEIR FLIGHTS I GET TOLD A FARE DIFFERENCE AND WHEN GOING TO PAY SCREEN THEY TRY TO CHARGE AND EXTRA £100 WHEN CALLING CUSTOMER SERVICE STAFF WAS RUDE AND TERMINATED CALL ON MY FACE STATING THAT WAS THE PRICES, I THEN CALLED AGAIN THE LADY WAS GOING TO CALL ME BACK AFTER SENDING SCREENSHOTS, CALLED ME BACK STATING NO EMAIL RECEIVED, SO RESENT AND HER AND MANAGER SAID WOULD CALL ME, NEVER CALLED BACK. THE FOLLOWING DAY I TRY TO CALL 10 TIMES EVERY TIME THE CALL HANDLER DOESNT EVEN SAY ANYTHING PICKS UP CALL AND THEN HANGS UP, THE SAME THE FOLLOWING DAY. ON THE 3RD DAY I CALL ONE STAFF MEMBER CUTS ME OFF WHEN EXPLAINING THE ISSUES, CALL AGAIN THE STAFF MEMBER KEEPS ME ON HOLD MOST OF THE TIME AND STATES NOTHING SHE CAN DO AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, I ASKED TO SPEAK TO A MANAGER OVER 20 TIMES AND KEPTS HAVING THIS REFUSED, I WAS THEN TOLD THAT THE SYSTEM COULD BE CHARGING MORE BUT NOTHING COULD BE DONE, WHEN THE MANAGER FINALLY COMES ON THE PHONE SHES RUDE AND UNHELPFUL, TELLING ME THAT THE SYSTEM STATES I GOT A CALL FROM THE PEOPLE AND THEY EXPLAINED WHAT I WAS TOLD OVER THE PHONE BY HER THIS DAY WHICH IS A LIE, ALSO TELLS ME I GOT AN EMAIL AND DID NOT RESPOND TO IT WHEN I DID AND PROVED THIS, SHE COULD SEE THE SCREEN SHOTS BUT AGAIN TOOK NO NOTICE AS STATES COULD NOT DEAL WITH THIS AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, BECAUSE OF THEIR PASSING THE BUCK THE FEE HAS GONE HIGHER AND AGAIN NO RESOLUTION STILL FLYING IN DAYS AND THEY DO NOT WANT TO HELP. | 1 |
Lufthansa | DUMB GUYS-----HARRASMENT------ILLITERATE AIRLINEI am speechless yesterday at Airport LUFTHANSA AIRLINE treated my mother and my aunts very badly—WOW I should come there and should tell you how it feels when you harass someone specially 60+ ladies. A month ago we bought three flight tickets with LUFTHANSA from INDIA TO UK and we have Valid visa to UK when they entered the airport and we were waiting outside for them once they will call we will leave however we received a call that they are denying that we can't board the flights as they are asking for TRANSIT VISA for GERMANY however they (my family) explained that we don't have STOPOVER there and we are not leaving airport so it is not required please check even we are not entering Schengen country. As per the rules we only need transit visa if we are going out from the airport. Even our Terminal No. was same. Well!!! What I can say here. When my family asked them to advise A GUY AT THE LUFTHANSA COUNTER DID HARRASMENT AND SAID TO MY FAMILY GO FROM HERE GO---GO—GO---GO. Anyone didn't assist My Family and at the end he said I have conveyed message and written on the file and these three ladies will not board the Flight at any cost.OKAY, this happened in India OKAY! Thank God that this happened here only because if they have done this in Germany who were going to manage…. Apart from this after all this scenario no one was letting them out and they (my family) were waiting for three hours in the airport asking someone if they can let them go out and My mother and Aunt was running here and there.At last, no one informed us that we need transit visa, we submitted all the documents, we did Web Check-in as well it was not mention there. We called Lufthansa many times and they said as your Terminal is same and you have only connection change which is less than three hours so there will be no Transit visa required and you are not going out from the airport. I checked on google it was showing Schengen visa not transit visa and as per that if you are entering any Schengen Country then it is required however we were flying to UK and for there we have valid visa.As per guidelines if during a stopover at a German airport, you do not leave the Airport Area and if the destination is not in a Schengen country, you do not need a transit visa.On that time, I called Lufthansa and they said you don't need visa ask them to talk to us we explain them when My Aunt ask then thrice for this The LH staff denied and ignored my mother requested a lot but they said go and get the direct flight go from here…Out travel was confirmed so we preferred nonrefundable tickets, three tickets costings to Approx. 2 Lakh, plus the further expenses for our trip. Now everything got cancelled now who will bear all this Loss, if we can buy expensive tickets, hotels and other then we would have surely bought transit visa to avoid all this Hassle. BUT NO ONE CONSIDERED THIS IMPORANT TO CASCADE INFORMATION TO US.Even My Uncle and Aunt staying in London checked with German Authorities and they confirmed Transit visa is not required and the LH staff at the airport have some miscommunication and they requested a conference call with German Authorities but no once accepted to talk on the conference. We checked with all our resources Friends and companies and they clearly stated Transit visa is not required at all as Terminal no. is same and you have layover less than 3 hours.Do we really need to bear this loss without any mistake????Heights of Harassment.Someone told me that LUFTHANSA Is very good airline however now I say RIDICULOUS AIRLINE.THANKYOU ONCE AGAIN FOR THE WONDERFUL HOSPITALITY. | 1 |
Turkish Airlines | DURING PURCHASING MY TICKET ONLINE, IT IS SAID THAT THE BAGGAGE ALLOWANCE IS 40kg. HOWEVER, AFTER MAKING SUCCESSUL PAYMENT, IT IS STATED THE BAGGAGE ALLOWANCE WILL ONLY BE 30kg. AND TO BE HONEST, THIS BAGGAGE ALLOWANCE WAS THE ONLY REASON I BOOKED TURKISH. WHAT A SCAM.I CONTACTED THE CUSTOMER SERVICE VIA TWITTER TELLING THEM ABOUT MY ISSUE WITH SCREENSHOT AND ALL EVIDENCES ATTACHED. THE CS TOLD ME TO WAIT AS SOMEONE WILL CONTACT ME VIA EMAIL. I ALSO CALLED THE CS IN THE UK AND THEY KEEP TELLING ME TO WAIT. I SUBMITTED A FEEDBACK FORM BUT STILL, NO SOLUTION. THE TWITTER GUY JUST KEEP TELLING ME "SOMEONE FROM THE UNIT RELATED WILL CONTACT YOU". ITS BEEN 2 DAYS AND THERE IS NO ONE CONTACTED ME. WHAT A LIE.MY FLIGHT WOULD BE TODAY. THE GUY ON PHONE TOLD ME THAT I HAVE TO WAIT THE RESPONSE TILL 4 HOURS BEFORE FLIGHT. WHAT A STUPID RESPONSE. ARE YOU TELLING ME THAT I HAVE TO MANAGE MY BAG 4 HOURS BEFORE THE FLIGHT? ARE YOU SAYING THAT MY HOUSE IS NEAR THE AIRPORT? WHILE ON YOUR WEBSITE, YOU TOLD PASSANGERS TO BE AT THE AIRPORT AT LEAST 3-4 HOURS BEFORE THE FLIGHT. WHERE IS YOUR COMMON SENSE???IN ESSENCE, I HIGHLY NOT RECOMMEND TURKISH AIRLINES. INSTEAD, YOU CAN GO TO EMIRATES/QATAR AIRWAYS. SIMILAR PRICE BUT THEY ARE MORE PROFESSIONAL.FEEDBACK FORM NUMBER: TK-5840683 | 1 |
Eurowings | DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements including that of the pilot were made in both English and German despite it being a domestic flight. Overall it was a very brief but enjoyable experience and very good value for the price I paid. | 4 |
Iberia | DUS-MAD in Economy and MAD-SCL in Business first leg without anything to call a service but for 2 hours and knowing it in advance. 2nd leg excellent crew very good food excellent beverages in the 46 pax cabin of the A340-600. I am 1.75 m and could lie completely flat over 1.80 it might be a little too short. All single seats so nobody to crawl over. With a night cap of excellent Spanish brandy and earplugs I managed to sleep. Good breakfast over Paraguay smooth landing. | 7 |
Eurowings | DUS-MAD in class S (economy) in seat 11C. Duration: 2 hours. I was very surprised with the service and comfort on board because we flew in a CRJ-9000. My regulation sized cabin baggage only just fit inside. It was an early morning flight and a breakfast of scrambled eggs spinach and potato cubes was served together with orange juice and a biscuit - all in all pretty good for economy class on such a small aircraft. Comfortable flight overall with two rounds of drinks service. Excellent landing. All in all an excellent flight. | 9 |
Eurowings | DUS-MXP after flying in with Lufthansa from Chicago. Departure on time luggage correctly transferred from the Chicago flight very clean CRJ 200 very smooth flight professional crew landed in Milan ahead of time. | 9 |
Eurowings | DUS-TLS-DUS. Lufthansa Regional flight operated by Eurowings - overall very pleasant experience nice leather nice small aircradt (CRJ-200) with 50 seat not even half full. Free inflight service including cold + hot drinks (alcohol as well) sandwich and Mars chocolate bar. Crew was friendly except they only showed up once to serve drinks. | 4 |
Norwegian | DY 4053, 5 June. For the second time this year I flew Norwegian between Stockholm and Malmö. For the second time there was a 2 hour delay due to mechanical problems. No compensation at all. The even wanted to charge 30SEK for a cup of coffee. Never again Norwegian! | 1 |
Norwegian | DY2514, LGW-CPH / DY7011, CPH-JFK. Arrived last night from London via CPH on Norwegian and the experience was again positive save two points. Both flights were slightly delayed by 10-15mins but arrived on time. Online check in via the Norwegian app from LGW was great, the self tagging and bag drop all worked a treat. Boarding organized and surprisingly fast. 737-800 looked new and clean. The free onboard wifi was fast and greatly appreciated. Seat comfort and legroom was fine considering the length of the flight. Service at counter and onboard seemed friendly enough. Point one -It was unfortunate that there is no through-check in with Norwegian which meant, upon arrival at CPH, going through immigration, getting bags, clearing customs and checking in again and doing that whole security rigmarole for the JFK flight. The boarding on that flight was orderly though very slow as it was a full flight. Once airborne, the crew were friendly and pleasant. Both meals ordered were served and decent. Point two - While the much touted IFE system is great the selection of movies and TV shows available was very limited and dated. Seat comfort and legroom is reasonable. Takeaway - For the price Norwegian beats out a lot of 'full service' airlines. It doesn't feel as 'cheap' as other LCCs. Pack your own snacks, blanket, cushion if you need and your own device with entertainment and you are set. Would certainly fly them again. | 8 |
Norwegian | DY7006 1 Aug 2014 New York - Stockholm-Arlanda. The original booking was to take the flight on the Dreamliner but that did not occur and the flight was subcontracted out to Portuguese Air. This appears to be a common practice for this airline and after reading the reviews is the basis of many of the complaints. We booked first class and found accommodations no better than economy. No pillows and few blankets. Flight crew was more interested in socializing during the flight rather than addressing the needs of customers. No entertainment during the entire 7 hour flight. Some of the restrooms were non-functional. Food was substandard. But what concerned me most was a lack of safety culture by the staff. Upon landing customers jumped out of their seats and started removing items from the overhead bins and remained standing as the plane proceeded to the airport. Not a word was said to anyone by the staff. In all my years of travel I have never observed such unsafe behavior. This is a no frills airline so take this into account before you begin the journey. | 2 |
Norwegian | DY7011 JFK-CPH. Check in at JFK painless (and friendly) despite there not being an ability to do an online check in. Departure was slightly delayed boarding was fairly organized. Early arrival. Onboard cabin was clean leather seats are narrow and offer OK comfort. Legroom is average at 32". Felt a little tight as I had the IFE box under my seat 17G. Brought my own back cushion and blanket to not have to buy one onboard. I booked and paid for meals and luggage which seemed to be the easiest way to go. Buying food onboard does mean waiting 2 hours until after 1st meal service is done. With an 11pm departure hardly worth the wait having said that meals served tasted better than they looked. Crews were both pleasant and worked quickly. BYO water bottles. Entertainment - the fast responsive system was a bigger star of the show than any of the content presented. Not the best selection of movies and TV shows - a lot of older flicks and your run of the TV mill shows. Having said all that the overall impression with the excellent fares across to Europe make Norwegian a hard one to pass up compared to United or American. Manage your expectations prepare and this can be a perfectly good way to fly. | 7 |
Norwegian | DY7042 FLL-CPH June 15th 2014. DY7041 CPH-FLL July 9 2014. I think the dreamliner was a good travel experience flying from Fort Lauderdale to Copenhagen despite a 1 hour delay in take off. The return from Copenhagen to Fort Lauderdale with a 787 was less of a pleasant experience however the worst was arriving at Fort Lauderdale airport. Horrendous in many ways confusing and tiny passport hall even worse was the baggage hall no information total confusion and a line to customs that wrapped around the baggage hall twice yes twice! The ground personal I must say was nicer than the rest of the experience. Unfortunately never again not due to the flying experience but the arrival experience. | 3 |
Norwegian | DY7069 and the flight was leaving from LAX 3rd September landing in LGW 4th September. Yesterday I landed at London's Gatwick Airport flying from LAX traveling with Norwegian Air Shuttle. Leading up to my flight I read a lot of negative reviews regarding bad service delays and overall terrible experiences. Norwegian Air was the best flight I've been on for the cheapest price compared to other leading companies. A great flight and great savings. | 10 |
Norwegian | DY7088 9 May 2015 Los Angeles - Stockholm-Arlanda. DY3207 10 May 2015 Stockholm-Arlanda - Copenhagen. DY7091 20 May 2015 Copenhagen - Los Angeles. Norwegian Air Shuttle is a money saver. Aboard a Dreamliner coming and going between LAX and CPN. Plenty of leg room in economy but seat doesn't recline very far. Going I took the reserved seat luggage food package mainly because they charge for luggage separately for each stop en route. Returning on a non-stop I paid for my bag and picked up a delicious sandwich plus pastries at Anderson's Bakery. NAS food is barely edible but you get beverages that way. Otherwise the smell of coffee will drive you crazy. On return flight two of the toilets were out of service and my in-seat video kept breaking down in the middle of movies and games. Hope NAS exterior maintenance is superior to their interior. | 8 |
Norwegian | DY7095/6 LGW-LAX-LGW November 2014 very nice flight on the Dreamliner. Took off and arrived early on both flights. The Crew were friendly and the onboard entertainment was good enough. Had heard horror stories about both the Dreamliner and Norwegian but I had a great flight both ways and would fly with them again to the States. It does take them around 3 hours before they serve food to passengers who haven't paid for a hot meal. All in all value for money. | 9 |
Turkish Airlines | Dakar to Prague via Istanbul. They changed our flight and we had to wait 10 hours at the airport. Via email they promised Istanbul tour but at the airport we have been told that tour started 8:30 and next is too late to be back on time at the airport (we still have almost 9 hours to wait). Nobody helped us, they was sending us from hotel desk to information and from information to denied flight and nobody was able to tell as what to do. Service unbelievably horrible! I have tried to ask for compensation but all what they sent have been just s few formal and unsympathetic messages that they're just unable to offer any kind of compensation. This is was our very last flight with Turkish Airlines. | 4 |
Turkish Airlines | Dalaman to Ankara. Prompt take-off and landing timing, capable cabin crew, above average seat comfort, pretty adequate service, did not experience a major problem. Overall, this was a pleasant flight. | 8 |
Turkish Airlines | Dalaman to Brussels. Turkish Airlines customer service is outrageous, they do not care about their customers. They called me in the evening to tell me that my morning flight was cancelled and to call a number and rearrange a flight. When I called them 2 different employees ensured me the flight was planned. After arguing for an hour, I gave up. An hour later I received a message saying my flight was cancelled. Spend a total of 3 hours on the phone as they could not get me to my meeting in time. I had to recall them at night to confirm my flight. Had no sleep whatsoever! As I had no guarantee my flight was confirmed. Had to travel 400 km to a different airport. And now I’m told that it’s not their staff's fault. Well it is Turkish Airlines fault. You Cancel a flight and do not inform your own staff. Instead of an apology I receive a ‘standard’ mail saying they are not to blame. Shame on you! | 2 |
Pegasus Airlines | Dalaman to Bucharest. I took my flight from Dalaman Turkey to Istanbul. Flight was delayed so long I missed my connecting flight in Istanbul for Romania. It took me 4 hours to find someone at the airport to "help" me. She offered to sell me another ticket for a flight 2 days later. I told her it was not my fault I missed my connecting flight to which she said "You are welcome to go to any other airline." I ended up having to purchase a very expensive last minute ticket from another airline for 3 times the cost of my entire Pegasus flight. On the flight from Dalaman to Istanbul we were in tiny cramped seats and they only sell food and drinks. Never ever again. | 1 |
Turkish Airlines | Dalaman to Istanbul. Well, the seat was okay. The food was just a sandwich and it wasn't really fresh. Cabin crew was nice and friendly. Drinks are standard. The pilot's announcements were not understandable (almost every pilot at Turkish Airlines can't speak English clearly, I don't know what kind of exam they pass). | 8 |
EasyJet | Dalia has been of great help. Courteous and a pleasure to chat with. Thank you ! :) ... | 5 |
EasyJet | Dalia helped me solve the issue and explained everything. The only inconvenience is that the boarding passes do not show the sports luggage correctly when purchasing additional items after check-in. | 5 |
EasyJet | Dalia was a great help, and sorted my issue out very speedy and greatly, very much appericate it | 5 |
EasyJet | Dalia was excellent, so helpful and professional | 5 |
EasyJet | Dalia was great. She understood quickly what I needed and responded efficiently and courteously. | 5 |
EasyJet | Dalia was helpful in being patient, professional and prompt. | 5 |
Lufthansa | Dallas to Amman via Frankfurt. It's our first time using Lufthansa Air Line, really it was a very nice trip, we enjoy it very much. Ground Service Manager in Dallas DFW Airport, was very nice and cooperative. He was so nice to all passengers. We recommend to use Lufthansa Air Line, they are very nice and professional. | 10 |
Grupo AirFrance-KLM | Damaged airplane aisle seat with bolt protruding ripped off my trousers while coming out of the plane at Amsterdam airport. Could have easily ripped off my thigh. Air hostess and pilot informed, pilot took photos and my details. Asked to contact customer services. They wanted me to submit the trousers' receipt and as it was not kept they would not compensate me at all. Ridiculous excuses from a ridiculous airline. Worse of all is the sense of insecurity. Many of the seats were wobbly and unsteadily attached on the floor. Beware. | 1 |
Jet2.com | Damaged all my luggage, make a complaint never heard back. Cancelled both my future holidays due to this & they wasn't even bothered. I lost out on £360 worth of deposits but I will never travel with them again. | 1 |
Ryanair | Damaged luggage was not sold. Unprotected customer's right. Bad and irresponsible customer's service. I will never flight with this airline again. | 1 |
Ryanair | Damaged my bag beyond repair, it looked like it had been dragged behind the plane. They refused to check it on or provide a solution for my return flight. Then refused my claim for the cost of the bag, saying it was "cosmetic damage" despite refusing to check it in that state. | 1 |
Grupo IAG | Damaged my bag, and did nothing about it.Then I flew a second time and that bag was damaged too but having gone through this ultra bureaucratic process of filing claims that basically did nothing has defeated me so I don't even want to file another claim. | 1 |
Vueling | Damaged my baggage, broke the handle off my quite expensive suitcase, and when I tried to file a claim, the chat bot on the site didn't find my P.I.R, and there is literally no other option I can contact them than via this bot. No e-mail, no phone, nothing. | 1 |
EasyJet | Damaged my bike bag and refused to provide any compensation. Made me pay £100 each way for taking a bike and has ended up costing me around £500 to replace the bag. Really frustrating - will never fly with them again. | 1 |
Turkish Airlines | Damaged my wheelchair and won't compensate . Also canceled a domestic flight claiming weather when weather was fine . Still waiting for a refund a month later. It's a shame as I enjoyed their business class on way over and domestic flights were pretty good. They lost a customer . | 3 |
Grupo AirFrance-KLM | Dammam to Amsterdam. Watch out if you pay for an upgrade and are unlucky enough to either get downgraded or have a cancelled flights. You may find yourself in a position of receiving a email or notice on KLM's app that you can upgrade to a economy comfort or business class seat for anything between 50 Euros to 500 Euros. A word of warning if you do. 1- If you upgrade from your original seat and pay between 50 Euros to 500 Euros for the upgrade and then have your flight cancelled KLM will rebook your flights back to the original seat class only with no automatic refund on your upgrade. You have to go through a 2 week refund process which you have to initiate by applying for first with no guarantee of a refund at the end! You will be told "the reason we could not rebook your upgraded seat is because these are not available on your rebooked flight". But when I logged on to KLM's website or App I notice that the upgraded seats are still available. Only this time they are substantially more expensive to upgrade to, because they know that there are more people willing to upgrade because of the cancelled flights. If like me you check the upgrade as soon as you get your ticket and find the highest upgrade available is a economy comfort seat and you pay for that upgrade as soon as you can you may find yourself in a sticky situation if business class becomes available closer to departure time and you upgrade further. Because, and I quote a customer services rep on the phone "It is KLM's policy not to refund any earlier upgrade to economy comfort if you then upgrade to business class". KLM has already failed to honour your original upgrade from the day before, failed to give you a automatic refund and will keep your money for 14 days and then hiked the price of that upgrade to around $100 more for the same flight the next day. And now are refusing to give a refund for a lesser upgrade booked earlier which has been superseded by paying the premium price for business class upgrade. All in all KLM are not customer focused and are only focused on your money, making it easy for you to hand over and hard for you to get back if anything goes wrong. Whilst flying out of Dammam we have had our flight delayed (above flight) due to fog, we watched as all the other airlines gave their passengers information, hotel, transport as it was very clear that we would not be leaving that night. It took KLM 15 hours to get their passengers out of the airport, and still we were not given any information. We were told by the KLM business lounge rep " I will cancel your exit stamp and you can go and sort yourself out until the next flight". And with that we were escorted through passport control which took 2 hours and dumped back in the departures area of the airport, landslide. | 1 |
Pegasus Airlines | Dammam to Copenhagen via Istanbul. This is so boring. When we wanted to check in our baggage they did not allow us 1 more kg as we had 1 kg as overweight bagage and they told us to pay for it. Furthermore, our hand carry was allowed in Dammam Airport but Sabiha Airport they charged us because we had bought some stuff from duty-free in both Dammam and Sabiha Airport and our hand-carry got a bit overweight. This happened at the boarding time when a staff member just came from nowhere and asked to check our hand-carry and that time â€final call†notification also started ticking and we just paid that charge. | 1 |
Turkish Airlines | Dammam to Istanbul. The staff were kind and the seats were comfortable for a 4 hour flight in economy class, the in-flight entertainment system was amazing, but there was a problem which is that sometimes the IFE glitches. They served us a meal but they used to give us bread with the meal, I don't know what happened. Overall, the airline is good for medium-haul flights. | 8 |
Turkish Airlines | Dammam to Marseille via Istanbul. Onboard service (food, entertainment, plane, crew) are very good. Price is most of the time competitive. But customer service is very poor. I want to cancel a reservation that is cancelable/refundable. I stopped by Turkish Airline ticket office at the airport. They could not do it but recommended to contact their call center. I did that - they cannot calculate the refund amount, they told me to go to a ticket office to do so. Result: imposibble to get a refund because nobody can calculate how much it would be! The flight I want to cancel is leaving tomorrow. If I cannot fix this refund issue, they will consider a no show and do not refund me at all. In other word I'm loosing 540€ for a ticket that is sold as cancellable / refundable. | 2 |
Turkish Airlines | Dammam to New York via Istanbul. Traveled in business class on a 14+ hour trip. Catering service in the flight was very poor. Had asked for special meal due to dietary restrictions. After boarding, special meal was confirmed by cabin crew. However at the time of service, cabin crew acted as if they didn't know anything about special meal. This was the second time this has happened to me in Turkish Airlines business class on IST-JFK route. When I gave feedback to their online portal, I was told that special meal was available and I chose not to eat it. Why would a person with dietary restrictions choose not to eat their preferred meal on a 10+hr flight? Also wanted a bottle of water and could not get it after asking the flight attendant multiple times. Saw other passengers were given bottles of water. It is more convenient to have a bottle than to get up and get a small glass of water multiple times. Lesson learnt is to eat at the airport before boarding long haul TK flights and grab a few bottles of water from the lounge in IST. You never know if you will get food and water on board. | 3 |
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