Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Norwegian | Damn they late again, every second fly after 20:00 I am taking they're delaying and now instead of 21 they're fly next day 00:10. A competition is 8 euro voucher for the food that closes at 22. Really really bad service!!!! | 1 |
EasyJet | Dana was extemelely helpful and solved my issue promptly. | 5 |
EasyJet | Dana was fantastic as I had to cancel my holiday due to my grandaughter been taken in hospital & easyjet had booked wheelchair assistance for my husband who is a cancer patient. I had no insurance as its too expensive for my husband so even though we lost our holiday she wished my grandaughter & husband well | 5 |
EasyJet | Dana was really helpful in making changes to a booking that I had recently made. | 5 |
EasyJet | Dangerous Goods carriage confirmed by customers service center. | 5 |
Norwegian | Dangerous: During take-off, a small commuter jet flew underneath plane. It appeared dangerously close and seatmate observed that alarms were probably sounding in the cockpit. On landing, the plane pitched and bounced as if we were landing in a strong cross-wind, but the weather was perfectly calm. I think the "budget" ethos extends to passenger safety. For general misery; Norwegian can deliver. The highlights of my experience: cancelled flight; rescheduled my business-class seat for following day; given economy seat at check-in; two-hour delay waiting for passengers who never arrived; travelling companion seated elsewhere in the plane; dinner mediocre; service non-existent; sleep impossible. | 1 |
EasyJet | Daniel fixed the problem so all good | 5 |
EasyJet | Daniel is the agent - I must admit he has strong customer skills. I am well pleased with the way he handled my concerns and his resolution. Once again, thank you Dan. You are a star. | 5 |
EasyJet | Daniel on the online chat was polite and helpful and resolved part of the issue - for a cost.In checking in I carefully selected seats for a large group, then used the side bar to add additional luggage at a cost. After completing checking in the seats appeared random across the plane - I raised this with chat and ultimately had to pay to group the party together again (when the seats were available I don't know why EasyJet splits everyone up in the first place for free seats!), but was told if I wanted to move everyone to be in the configuration I had selected to start I would have to pay for each seat move - which I wasn't prepared to do.Ultimately I felt that an error on their site (not saving or confirming a save of the seats I selected before moving to the next page) resulted in inconvenience and cost for my group. | 3 |
EasyJet | Daniel resolved our issue in a timely and professional manner. Thank you | 5 |
EasyJet | Daniel supported me making some changes, he is the best. Very happy with the customer experience. | 5 |
EasyJet | Daniel was amazing, I made a request to change seats on our forthcoming flight and within minutes he had made my request perfect and so easy to follow with the link for payment.An asset to your team.Thanks again Daniel | 5 |
EasyJet | Daniel was efficient and helpful with my baggage query. He was able to give a ideal solution and saved the day! | 5 |
EasyJet | Daniel was fantastic! Super helpful, realy examplatory customer service person | 5 |
EasyJet | Daniel was polite ,professional and helpful | 5 |
EasyJet | Daniel was quick, friendly and helped us make the change for a cancelled flight, thank you! | 5 |
EasyJet | Daniel was really helpful and quick. | 5 |
EasyJet | Daniel was really helpful and sympathic. | 4 |
EasyJet | Daniel was really nice, he was able to understand what I needed, and helped me accomplish it. He also went above and beyond and informed me that I was eligible for a refund, and he was able to fix my booking information. Truly really nice experience. | 5 |
EasyJet | Daniel was so helpful, nice, professional, and caring for your customers. Thank you Daniel! | 5 |
EasyJet | Daniel was very good! fast and professional! | 5 |
EasyJet | Daniel was very helpful and fast in rectifying an issue i was having. | 5 |
EasyJet | Daniel was very helpful and resolved my issue quickly | 5 |
EasyJet | Daniel was very helpful in assisting my issue | 5 |
EasyJet | Daniel was very patient and kind best easyJet customer service I have received | 5 |
EasyJet | Daniel was very pleasant and verified and cleared up the issueSystem is not good you are in a que but don't know how long orxwhat number you are. Other sites have a counter which shows your current position. This is good as it counts down giving you an idea of how long it will be and when you need to check your phone | 4 |
EasyJet | Daniel was very professional and efficient in resolving my problem. Thank you! | 5 |
EasyJet | Daniel was very quick to help us resolve our query. | 5 |
EasyJet | Daniel, who attend with me, is so kind and effectively sorted my problem. | 5 |
Grupo AirFrance-KLM | Dar es Salaam to Toronto via Amsterdam. The aircraft were nice, the meals were nice. The flight attendants were hospitable and courteous. I still give it a 4 stars in terms of value for money since it was a last minute booking in a very busy season. Our baggage was lost (all our 4 bags) from Toronto to Dar es Salaam. We filed a complaint in Dar es Salaam and the Swissport employee was very courteous and told us we are not able to file compensation since at that time Dar es Salaam was our home country but said that he could deliver the baggage at home. 72 hours later, all 4 bags arrived and one hand luggage that went into the checked baggage. initially 1 came than 2 than 2, than another 2, but we missed delivery since we were sleeping or would have got 3 bags within 48hrs, but all the bags arrived after 72 hours. I dont blame them since we did not need those items right away and the items reached intact, even the unlocked hand luggage. | 8 |
Grupo AirFrance-KLM | Das mag tausend gute Erfahrungen geben, aber wenn man selbst betroffen ist, und das nun schon mehrmals, und das kann eben sowieso jedem jederzeit passieren, ist man verloren. Keine Hilfe, hirnlose Verweise auf Ihre Internetseite, keinerlei persönliche Hilfestellung, das alles im Ausland, bei dem nicht immer stabile Wifi Verbindungen vorhanden sind. Schade, jahrelang gerne KLM geflogen, demnächst werden wohl andere mein Geld kriegen um ihre Gesellschaft und ihre Arbeitsplätze am Leben zu erhalten. Auch PanAm war mal toll, wie so viele andere. Warum man daraus nicht lernt, wird sich mir nie erschliessen. Aber nicht meine Gesellschaft, nicht mein Arbeitsplatz. Treue zahlt sich eben nicht immer aus. Demnächst dann statt Service und einstiger guter Erfahrung nur noch Ticketkauf beim billigsten Anbieter. Beschissener kann auch dort der Service nicht sein und vielleicht gehöre ich dann da zu den tausenden, die auch mal gute Erfahrungen machen. - That may be a thousand good experiences, but if you are affected yourself, and have done so several times, and that can happen to anyone at any time, you are lost. No help, mindless references to your website, no personal help, all of that abroad, where stable WiFi connections are not always available. It's a shame, I enjoyed flying KLM for years, soon others will probably get my money to keep their company and their jobs alive. PanAm was great too, like so many others. Why you don't learn from it will never become clear to me. But not my society, not my workplace. Loyalty doesn't always pay off. Soon, instead of service and what was once a good experience, only buy tickets from the cheapest provider. The service couldn't be poorer and maybe I'll be one of the thousands who have good experiences. | 2 |
Grupo AirFrance-KLM | Date change - very professional and quick | 5 |
Jet2.com | Date of experience 18th October 2024Return from Faro to Manchester on the larger aircraft (Air Tanker)The flight ran to time and the service from the cabin crew was exceptional. The flight was subject to considerable times of turbulance but this did not create any problems . | 5 |
SAS | Date: 16 May 2018, CPH to MUC. I was flying from CPH to MUC and decided to upgrade to business class, which is called SAS Plus, on a connecting flight. The overall experience was underwhelming: There is one central SAS lounge at CPH with a dedicated area for Star Alliance Gold customers which offers basic food (salads, cheese, pulled pork) and drinks (soft drinks and alcoholic beverages). The lounge was 15 minutes away from my arrival gate and the same 15 minutes away from my departure gate so at least I got some exercise. It was overcrowded. According to a poster, starting mid may the CPH lounge will be renovated and the kitchen will be closed during that time. (1/3) The business class product is not good. SAS Plus has regular economy class seats like most European airlines. While other carriers keep the middle seat empty, SAS does not. No power outlet, very little leg space for a business class product. Same hand baggage rules as SAS Go. (0/3) The food consisted of a box with a cold salad with some meat cut and a bag of mustard seeds. Additionally, a roll and separately a portion of butter was served but no plate or napkin to put it on. Drinks are complimentary in SAS Plus so I enjoyed a Bloody Mary (11€ for SAS Go). (1/4). | 2 |
SAS | Date: 16 May 2018, WRO to CPH. The onboard product was less than good: There is a charge for food and even for water and soft drinks. The airplane was a CRJ900, the overhead spaces would have been big enough to store a cabin sized trolley but all trolleys had to be gate-checked. No WiFi, no power outlets. SAS has a dedicated check-in area at Wroclaw airport and offers web check-in. I used the latter and that worked well. SAS cancelled the contract with the business class lounge at WRO airport. Eligible passengers can access the lounge when flying on Lufthansa/Swiss/Austrian/LOT but not when flying on SAS. In fact, SAS cancelled lounge access to most third party lounges which to me is a big disappointment. Whenever possible, I will try to prevent flying SAS in the future. At least they are a member of Star Alliance. My points: 1/1 for check-in area, fast track and for being a Star Alliance member. 0/3 for the lounge: No lounge. 1/2 for the seat: Legspace okay, no power outlet. 1/3 for inflight service: 1 point for free coffee and tea. Other than 0/1 for boarding: flight was delayed but no announcements were made, no fast lane boarding. Total: 3 points. | 3 |
Vueling | Date: 21 July, 2024Passenger: C20Flight: VY 6650Barcelona to London HeathrowIt was my first time to fly with Vueling….bad experience and poor service. Never again with Vueling.I purchased direct to Vueling for extra check in luggage (backpack bag) worth £55. Due to my back problems while on holiday in Barcelona I swapped my heavy backpack to check in to a small cabin bag which is according to size requirement. I was very upset and disappointed because they asked me to pay for another €60 equivalent to £53. Staff member in the boarding gate asked me to transfer my personal stuff into a backpack which I repeatedly explained (him) that it was checked in and I paid for as extra luggage. It is a simple understanding and consideration I asked for due to unwanted health issue but not accepted.It is all about with the money not after what is the best service and satisfaction to passengers.TheyAfter touchdown at Heathrow Terminal 1Had a second time bad experience on the same time and same flight. I paid an extra £55 just to be able to bring my hand carry luggage onboard and told me not able to keep in cabin board as we were entering the aircraft. There are plenty of compartments overhead and some free seats as well and there's no excuse that they cannot accommodate to keep my valuable luggage with me in cabin besides I paid for it as extra and don't have anything with me on hand only my passport. Some of us lost our luggages and even staff cannot locate our valuables and personal belongings no proper and concrete explanation what has happened. I have another flight on the same day at 7pm but my holiday plan has been very stressful, waste of money and time.Reply from Vueling2 hours agoHello Liz.Thank you for taking the time to tell us about your experience with Vueling. We are sorry that it was not positive and that the quality standards we strive to provide were not met.We remain at your disposal through all our customer service channels,including social media so that we can clarify the situation. We hope thaton your next flight we can live up to your expectations.Best regards, Emma.Hi Emma,I need your quick action regarding my lost luggage. Until now I haven't received any feedback and waiting when to send it back to my UK home address as I requested.I don't understand also why the cabin crew stopped and told me not to bring my hand luggage and just leave it upon entering the plane which I paid for extra money to carry on.This caused a lot of stress for me and my family because I had another flight on the same day.I tried calling the baggage in charge several times but was unable to get an update on the status of my luggage. | 1 |
EasyJet | Daughter arrived at Manchester airport at 4 am in the morning to find out they'ed had a power cut, flight was at 6 am, absolute chaos as more and more people was arriving for there flights, finally told at 10.30 am that the flight was cancelled, easy jet said you can go on a later flight if power was back on that day but you couldn't take your luggage if it wasn't, spoke to an easy jet representative and was told you can find an alternative flight and claim back the cost for that flight and to keep receipts, so manage to find a flight from Leeds/Bradford with jet 2 later that day, anyway enjoyed our easy jet holiday and on our return opened a case with easy jet for a refund of the flight we paid for to be told no refund, was not easy jets fault, well it's not my fault neither and i'm out of pocket £230, surely easy jet will be claiming what they've lost out on from Manchester airport. Well they haven't heard the last of this, I'm going to fight for my refunded flight. | 1 |
Vueling | Daughter had flight cancelled in March of 2020 due to Corona virus - put in a request for refund in 2020 (NOT A TYPO) received email today (November of 2022) that she would not be compensated. | 1 |
EasyJet | Daughter honeymoon holiday cancelled with 24 hours notice a absolute shambles of a company do not ever book with these clowns | 1 |
Grupo IAG | Day 1 - 10 AM : upon landing in Lyon (France) after flying from Toronto (Canada) through Dublin (Ireland), we find out our checked luggage are missing. Report and destination address submitted immediately through the kiosk, and confirmed with relevant luggage agent onsite. Are assured our luggage would get sent directly to airport closest to our destination (Turin, Italy) and delivered to our door, with a likely turnaround of 24 to 48 hours. Day 3 - 6 PM : our luggage lands in Turin (Italy), after flying through Lyon (France) and Frankfurt (Germany). That route contradicts what the onsite luggage agent had told us and added one extra unnecessary day to the initial delay. Day 5 - 5 PM : Turin Airport Lost and Found office advises our luggage is now in their possession (at this stage, it had already been in Turin Airport for nearly 48 hours), and notifies that we would have to fill in a customs form to allow them to proceed with our luggage shipping to our final destination, with an estimated delivery time of an additional 24 to 48 hours. At this stage, it could mean a full week for Aer Lingus to gets us reunited us with our luggage after they have located them (in Dublin airport) and were provided with our destination address. What took them an additional two days, adding to the previous unnecessary delay. Day 6 - 2 PM : we retrieved our luggage from Turin Airport Lost and Found office, despite the 3.5 hour drive involved. When asked how long they have been in Turin Airport, Sagat Handling claim “they don’t know, and are too busy to find outâ€. To summarise, my partner and I waited six days before getting reunited with our luggage, while anyone could fly from Dublin to Turin and back in a single day. After the sequence of mishaps and miscommunications that led to this outcome, you would expect some acknowledgement from the airline. I unfortunately had further opportunities to test Aer Lingus poor customer service tools and processes (offering no visibility on case history, status and next steps) and interest (simply receiving standard replies and templates - not addressing our case specifics), and escalated the saga to the highest executive level at Aer Lingus. Despite multiple attempts, none of them showed more professionalism or interest in customer experience satisfaction. How does that align with your mission statement (“Our mission is to make every journey count. We do this with care and consideration for people and planetâ€), | 1 |
Vueling | Day 1: Luggage missing, filed a Property irregularity report (PIR)Day 2: Called luggage support line, very bad service, they will send a text message once they found my luggageDay 3: Confirmed luggage still in Amsterdam, the will put it on tomorrows planeDay 4: Luggage still not in Spain, nobody know why nobody know anything, thanks again Vueling....Day 5: Luggage arrived in Spain, but this is not confirmed.. Wow such knowledge...Day 6: Luggage confirmed but nobody knows where it is and get me in contact with the people who deliver it...Day 7: This is now and still waiting for my luggage...Got a girlfriend who has prescription tanning lotion for her skin, and hasn't been able to enjoy the vacation so far... Thanks Vueling | 1 |
Lufthansa | Day 26 without bags - 'delayed' on a flight MUC-BER. Business class, priority tags.UPDATE: Day 27 - an email that my luggage has been located and delivery has been scheduled. And then, out of the blue, the bags are delivered to our home address in Berlin. Luckily we were at home!My Rimowa suitcase got slightly damaged - leather handle torn off. Contents of both bags intact.I am a frequent flyer with Lufthansa, and I have always enjoyed traveling with them - the crews are lovely, the lounges (at least in Germany) are good. It is a real pity that there have been so many luggage problems lately. Until Lufthansa sorts this out, I will be cautious and look for airline alternatives. | 2 |
Ryanair | Day 3 of horrendous customer service.Same issue. Refusing to offer a refund when my flight has been changed by 10 hrs.Day 3 of submitting reviews until someone bothers to get in touch rather than being fobbed off through their site. Stay well away guys | 1 |
EasyJet | Day by day getting expensive this is not a cheap flight now. | 1 |
Iberia | Day flight to Brazil. Quick check-in Good and healthy food. Nice seats and clean aircraft. On time all the way. Empty seats were occupied during the flight by some friends of the crew coming from Economy class. It was common in the 80s and 90's. | 9 |
Pegasus Airlines | Day light robbery do not use this airline!Will never book with this airline again as unable to purchase extra baggage. Your only option is to pay for additional weight and here's their pricing ( and this is at a 50% discount):+5 kg: 54.00 GBP+10 kg: 107.00 GBP+20 kg: 213.00 GBP+30 kg: 320.00 GBPRidiculous stay away- this is practically the cost of another flight. | 1 |
Ryanair | Daylight robbery - I had cabin approved bag but they claimed it was 1cm too big and charged me 140 euros round trip. Even the stewardess was surprised since i had priortiy boarding and i only had one bag when i was entitled to 2 in the cabin.Apart from that i paid for fast track in app and it was not available. Only use ryanair when no options are left! | 1 |
Ryanair | Daylight robbery!! Their charges for hold luggage, cabin bags, seats, airport check in etc are astronomical. Having been hoodwinked into paying £75 for three passengers to take on cabin baggage with priority boarding, it was obvious that their baggage policy is a joke! No one checked the weight/size of any passengers carry on or enforced the "one small bag" for those that hadn't paid for cabin baggage! I will never fly with the robbing Bast**ds again!! | 1 |
Ryanair | Daylight robbery.Should be renamed to Conair.They are here for one thing "make money in any way from customers" | 1 |
Ryanair | Days of stress trying to buy a flight. Unable to pay on their website - just a message saying "oops there's a problem" or "your payment is declined" not that the whole system is down. ALL THIS TIME THE PRICES WERE GOING UP! Queued for the phone helpline, told to try a different method (I did credit, debit, paypal and googlepay) or a different device (I tried 4) or the app (I did!). Tried at night, 5am, mid morning... They said the that the chat could book for me without a booking fee due to the fault. Chat said no, must pay £50 booking fee. What a joke, we're now going with a different airline from a different airport. If the only direct flight is Ryanair, don't bother! | 1 |
Wizz Air | De ce nu acceptă animale de companie la bord?I-am sunat în urmă cu o săptămână și nu a răspuns nimeni la telefon. Sunt de o nesimțire ce nu am mai văzut, nici măcar nu răspund la telefon. Am sunat la numarul general de contact al aeroportului, unde într-un mod foarte sictirit și nesimțit mi s-a spus că "asta este, ei nu iau animale de companie la bord, este decizia lor, nu a ta". Apoi, cucoana mi-a trântit telefonul în nas.Why don't they accept pets on board?I called them a week ago and no one answered the phone. They are as rude as I've never seen, they don't even answer the phone. I called the general contact number of the airport, where in a very rude and insensitive way I was told that "that's it, they don't take pets on board, it's their decision, not yours". Then, the woman slammed the phone in my face. | 1 |
EasyJet | De vil finde en måde at snyde dig og få dig til at betale mere, uanset hvor forsigtig og omhyggelig du prøver at være. Jeg betalte på forhånd for en 15 kg taske, og ved gaten skulle jeg betale et dobbelt ekstrabeløb, fordi jeg ikke bestilte speedservicen. Dette var tilfældet for et stort antal passagerer. Vi skulle betale for dem alle , ellers ville vi ikke kunne nå flyet.They will find a way to cheat you and make you pay more no matter how careful and precise you try to be. I paid in advance for a 15kg bag and at the gate I had to pay double the extra amount because I didn't book speed service and this was the case for a large number of passengers we had to all pay otherwise we wouldn't be able to catch the flight | 1 |
EasyJet | Dead on-time out of CDG to Marrakech the same on return. An excellent airline. The only downside was the lack of a jetway on returning to CDG with the accompanying sardine-packed bus to the terminal but a small price to pay for a ticket that was only 175 USD RT. I would fly them again. | 10 |
Jet2.com | Dead rate. !! | 5 |
Ryanair | Deal all the time with Ryanair when possible. I have never had a problem with my bookings and have been happy with my flights so far.I dont like having to type in the kind of daft two words to get on to the booking page which I find annoying and don`t know why it`s there.Even with extras like booking fees,baggage ,taxes etc Ryanair have consistently been the best value airline by far.If you want luxury pay double,if you want value for money use Ryanair | 5 |
Iberia Express | Dealing with Iberia Express has been beyond frustrating, especially when it comes to refunds. 🙄 Their customer service seems to be non-existent, and their website is a joke! I've lost count of how many times I've tried to fill out their forms for a refund, only to have them crash or not submit properly. It's like they don't want to give you your money back! 💸I understand that things can go wrong sometimes, but the lack of communication and assistance from Iberia Express is simply unacceptable. As customers, we deserve better treatment than this! 🤦â€â™‚ï¸Consider this a warning to anyone thinking of booking with Iberia Express – save yourself the headache and go with a different airline. Trust me, it's not worth the hassle! #IberiaExpress #CustomerServiceFail #NeverAgain | 1 |
EasyJet | Dealing with an actual person at the end of the line who understood the problem straight away. | 5 |
EasyJet | Dealing with cancelled flights at a difficult time. Several examples of return flight being cancelled but outward flight being left as valid. Should be given the option to cancel full return if one way is cancelled. Vouchers & refunds issued ok except Car Hire. Easy Jet pass you to Car Trawler - they confirmed the car hire refund but did not action it. This omission appears intentional. Whilst COVID is here I would recommend avoiding Easy Jet Car Hire services | 2 |
Lufthansa | Dealing with damaged luggage.I just want to know who was the insane Manager or CEO at Lufthansa that decided to outsource customer service to India and then make them request power of attorney from the affected person in Europe in order to be able to process their personal data to solve their issue! Have you all gone insane for profits? Don't you have enough? Look below the standard message that I have received from 3 different individuals:"Kindly be advised, the previously submitted Power of Attorney was deemed invalid. The Power of Attorney cannot be authorized by the passenger herself, it is preferred that a third party must authorize the Power of Attorney." - What the hell do you mean Lufthansa, by a third party? Do I need to go to a lawyers office for them to authorize the POA and then send it back to you? Is this stuff even real? You afford this kind of trash just because you have a monopoly and nobody regulates you, I am so glad that you are constantly hit by strikes. | 1 |
EasyJet | Dealing with the Coronavirus in the worst manner of all: ignoring clients and lying on them. Email of customer care are not processed. Nobody answering the phone and no proof of form complaints when done via their website. Everything is done to block compensation. DO NOT ACCEPT COUPON THEY ARE LEGALLY BOUND TO REFUND YOUR TICKET IN CASE OF CANCELLATION.Easyjet is now banned from my airline portfolio.We have rights and should fight. I'm a lawyer and will not them breach law in such a blatant manner. I have decided to assist (for free and not as a lawyer but a travel geek) those of you who face difficulties obtaining compensation from airlines or travel agents. In Europe the law is very protective of the client, WE MUST STAND FOR OUR RIGHTS.If you want you can reach me here : TravelSOS at ProtonMail.chPatience is a virtue... | 1 |
Lufthansa | Dealing with their customer service has been a nightmare...to say the least! We initially tried to book through Air Canada with this flight, but were informed that as we are travelling with a pet we need to call Lufthansa directly. Everything seemed fine and I gave my debit card details to the operator and was told I'd receive my booking confirmation within 72hrs. After 1 week I didn't receive anything, so I called again and this operation took my card information as if he was booking me another ticket, again I was assured I will receive the booking confirmation within 72hrs. Another week passes and I've received nothing (we can all see the pattern here!), so I call again. This operator told me that the payment couldn't go through as it was a Visa Debit card, so my partner gave her credit card and the payment went through in the time frame or so we thought! We still haven't received a confirmation for our pet in cabin. We call again (several times) to get a confirmation that our pet would be joining us on the flight, we were given 4 different responses, but always promised the confirmation will arrive by tomorrow or 48hrs or 72hrs (depending on who we spoke to). One month passes by and we give up and decide to leave it up to chance arriving with our pet at the airport with the hopes we can take him. But it doesn't end there, about 1.5 months after booking our flights I receive another booking confirmation email for the same flight and the price was taken from my account. So I call and cancel that flight and received a refund of the full amount. I know what your thinking "It must end here!", think again. On the day I received my refund I had two more transactions taken from my account, totaling the amount that I was just refunded! In our preparation to move to another continent, I had missed these transactions coming from my account. So the night before my flight, as I was checking in, I noticed and I called explaining my story to the operator, she was no help at all as we were trying to figure out this issue. The call then dropped. Calling back again I got another operator and at this point I wanted to speak to someone with more knowledge, so I asked for the manager. He told me this isn't possible and that he can help me, I expressed that I have called about a dozen times to simply get a flight for 2 people and a pet, I've been booked on the same flight twice and charged three times. At this point I just wanted to speak to someone with a bit more experience. I was put on hold and told it wasn't possible for him to do that, but he did direct me to their website to request a refund, (I mean come on, that's the best you can do, submit a refund for a flight that I've already cancelled?). I thank him for and submit the form, but there was nowhere to upload the documents. So I called again, explained the situation to another person and I was giving an email to send my bank statements to and now I wait! But all in all, this experience with Lufthansa left such a bad taste in my mouth that the whole experience was horrible. There will not be a next time. I will update this review with a result, if there is one. | 1 |
Lufthansa | Dealing with their customer service has been a nightmare...to say the least!We initially tried to book through Air Canada with this flight, but were informed that as we are travelling with a pet we need to call Lufthansa directly.Everything seemed fine and I gave my debit card details to the operator and was told I'd receive my booking confirmation within 72hrs. After 1 week I didn't receive anything, so I called again and this operation took my card information as if he was booking me another ticket, again I was assured I will receive the booking confirmation within 72hrs. Another week passes and I've received nothing (I we can all see the pattern here!), so I call again. This operator told me that the payment couldn't go through as it was a Visa Debit card, so my partner gave her credit card and the payment when through in the time frame...YAY...or so we thought!...we still haven't receive a confirmation for our pet in cabin...We call again (several times) to get a confirmation that our pet would be joining us on the flight, we were given 4 different responses, but always promised the confirmation with arrive by tomorrow or 48hrs or 72hrs (depending on who we spoke to).One month passes by and we give up...and decide to leave it up to chance arriving with our pet at the airport with the hopes we can take him. But it doesn't end there, about 1.5 months after booking our flights I receive another booking confirmation email for the same flight and the price was taken from my account. So I call and cancel that flight and received a refund of the full amount.I know what your thinking..."It must end here!!"...think again.On the day I received my refund I has two more transactions taken from my account, totaling the amount that I was just refunded! In our preparation to move to another continent, I had missed these transactions coming from my account. So the night before my flight, as I was checking in, I noticed and I called......explaining my story to the operator she was no help at all as we were trying to figure out this issue. The call then dropped. Calling back again I got another operator and at this point I wanted to speak to someone with more knowledge, so I asked for the manager. He told me this isn't possible and that he can help me, I expressed that I have called about a dozen times to simply get a flight for 2 people and a pet, I've been booked on the same flight twice and charged three times. At this point I just wanted to speak to someone with a bit more experience. I was put on hold and told it wasn't possible for him to do that, but he did direct me to their website to request a refund...(I mean come on, that's the best you can do, submit a refund for a flight that I've already cancelled?).I thank him for and submit the form, but there was nowhere to upload the documents. So...I called again, explained the situation to another person and I was giving an email to send my bank statements to...and now I wait!But all in all, this experience with Lufthansa left such a bad taste in my mouth that the whole experience was horrible. There will not be a next time...I will update this review with a result...if there is one. | 1 |
Vueling | Dealing with this airline has been so frustrating. It is being like trapped in a hall of mirrors. Spanish mirrors to be exact. Empty promises and false dawns.The most disconcerting fact is that back in December they requested my bank details to process refund and have not actioned.So this deceitful company now have my bank data.when i tried to re open my case and contact them this time. told now not valid for refund.A truly sad experience in difficult times.Shame on you Vueling | 1 |
Grupo IAG | Dealt with 3 different staff members and all were mega incompetent, avg IQ max 50. Also airlines just forgot to confirm my flight back home(so when i arrive it was fully booked) even though it was paid and booked months ago and end up spending extra 2 days in airport, couldn't even offer me any water. Last time im flying with this trash airlines | 1 |
EasyJet | Dealt with Haroun online with an issue about flight time change. He could not have been any more pleasant and helpful. Dealt with problem immediately and professionally. | 5 |
EasyJet | Dealt with a change of flight with efficiency at no extra cost. Unfortunate our origin flight departure was changed significantly but outcome was acceptable to us. | 4 |
EasyJet | Dealt with a person called Ehsan. Very helpful just took a long time to resolve my issue | 4 |
EasyJet | Dealt with everything required efficiently | 5 |
Jet2.com | Dealt with my daughters peanut allergy brilliantly | 5 |
EasyJet | Dealt with my issue efficiently, many thanks | 5 |
EasyJet | Dealt with my query promptly and hassle free. | 5 |
EasyJet | Dealt with professionally and quickly, thank you | 5 |
EasyJet | Dealt with query quickly and very straightforward. Thanks. | 5 |
EasyJet | Dealt with the issue quickly, very helpful! | 5 |
Grupo IAG | Dear @British_Airways my booking cancellation Q3LW4W, I'm really tired of chasing you to give me my money back, its been 3 months, and every time its the same conversation with your customer service, wait 7 working days,and nothing . Kindly give me my money back | 1 |
Wizz Air | Dear AllWizzair staff are excellent, very polite and they actually care! We had such a good flight to Antalya from Gatwick and back. 🤗🤗 | 5 |
Grupo IAG | Dear BA, very unhappy with my BA ecperience.I wanted to book a flight.I was unable to log in into my account.I was unable to reset password in into my account.I was unable to create a new account.That took about 40 minutes.Then I called you only to suffer through bad english help and to spend £20 more than if I was able to book the flight originally!!!The final tally: 80 minutes wasted and £20 extra.Very unhappy!Here is the proof:Booking reffernce number:KGPDPHAnd here is the screen shot of the page showing the original price which have changed "mistriousely" during the call for extra £20.Another big corporation doing their thing and maximinsing their proffits, huh?Still inable to log in BTW. Happy to provide photo proof! | 1 |
Grupo IAG | Dear British Airways Customer Service,I am writing to express my deep frustration and disappointment regarding the loss of my luggage on my flight from London Heathrow to Lagos Murtala Muhammed International Airport on 20th November 2024 (Flight BA75, Booking Reference: S8QWG4).The delayed baggage reference number is LOSBA85104, and the baggage receipt number is BA045852. I am also a Blue Executive Club Member (Member Number: 06435771).The mishandling of my luggage has irreparably ruined what should have been one of the most joyful days of my life—my wedding. My suitcase contained essential and irreplaceable items, including my wedding dress and reception dress. To experience my wedding without these critical items completely altered the day I had meticulously planned and invested significant finances in.Lack of ReceiptsI must highlight that I do not have receipts for most of the items in my luggage. Like most people, I never imagined I would need to prove ownership of my wedding dress or gifts for bridesmaids and groomsmen—items chosen over months of preparation, personalized, and treasured. I simply did not anticipate that such an unprecedented mishandling of my property by British Airways could occur. I have provided clear descriptions and values for these items, which I trust will be honored under the circumstances.Itemized Costs for the Lost Items:Suitcase: £500Wedding Dress: $8,500Reception Dress: $4,850Bridesmaids' Customised Gift Packs (15 packs, £250 each): £3,750Groomsmen's Customised Gift Packs (15 packs, £200 each): £3,000Bridesmaids' Traditional Nigerian Fans (15 fans, £30 each): £450Groomsmen's Traditional Nigerian Shoulder Bands (15 bands, £32 each): £480Groomsmen's Tie, Pocket Square, and Cufflink Sets (15 sets, £17 each): £255The total estimated value of the missing items is approximately £8,435 and $13,350.Emotional DamageBeyond the financial losses, I am requesting compensation for the emotional damage caused by this situation. My wedding was meant to be a perfect and memorable day, yet it was irrevocably marred by British Airways' failure to deliver my luggage. The stress, disappointment, and heartbreak I experienced cannot be overstated. To be left without something as fundamental as my wedding dress on my wedding day is beyond distressing, and no compensation can truly undo the impact.Immediate Action Requested:Full compensation for the total value of the lost items (£8,435 and $13,350) as listed above.Additional compensation for the emotional damage caused and the disruption of my wedding experience.A formal acknowledgment of the distress caused and a written explanation for the mishandling of my luggage.Immediate resolution of the challenges within your claims submission process.I must also note that I have faced significant difficulties with your claims system, which prevents me from adding multiple items. This has only prolonged my distress and further compounded the inconvenience caused.I trust British Airways will handle this matter seriously and provide a resolution promptly. Should I not receive a satisfactory response within a reasonable timeframe, I will have no choice but to escalate this issue through legal channels.I look forward to your swift response.Yours sincerely,Oluwatomisin Omotunde Ipaye (Tomi)Contact Information: 07733531294Flight Details:Flight Number: BA75Date of Departure: 20th November 2024Delayed Bag Reference: LOSBA85104Baggage Receipt Number: BA045852Booking Reference: S8QWG4Executive Club Member Number: 06435771 | 1 |
Grupo IAG | Dear British Airways,I had always considered our nations carrier respectable, unfortunately not after today!Checking in online for my 82 year old father as I usually do. He often travels to Gibraltar with British Airways.Until today, seating allocation has been free within 24 hrs of departure (excluding extra leg room & emergency etc)It appears you are now charging for EVERY SEAT on the aircraft, other than "middle" seats?I have logged out and back in as advised by your call centre agent as he confirms there should not be a charge for isle or window seats unless certain ones are selected. I have photo evidence of your website wanting to charge £17 for row 26 window seat F which I am happy to share in the event there's a glitch in your system (benefit of doubt). The same £17 for an aisle seat, yet there is ZERO charge for any middle seat.My father will now have to visit the check-in desk at Heathrow airport. I sincerely hope you don't charge him for that!My question is WHY? Other than Greed, does a respected brand do this? | 1 |
Lufthansa | Dear Company, in regards to your flight from Munich to Bangkok, LH 792 of the 08.08.2019, you have not been professional. I and other tourists believed that the plane was from Lufthansa, as it was specified in the reservation and on the ticket; while, at the time of embarkation, I and the other people realized that the plane was from Eurowing; In the ticket issued by Lufthansa, it was not specified that the flight in question would be operated by Eurowing. The name Eurowing did not appear anywhere.You will say that Eurowing is part of the same company, but your behavior was deceptive and unprofessional. Lufthansa's aircraft are different from Eurowing, as is the service of the personnel. I will no longer travel with you; and I will tell this unpleasant flight on social media.Michele A. Italy | 1 |
Turkish Airlines | Dear Dr Beksi,I have today for the first time ever written to a CEO in utter disgust at the poor handling of my Covid related cancellation of a flight using your company.Your automated system I am sure is very useful when it works and suits, however you appear to have NO way of addressing this when it does not work, and NO way of escalating to a manager. I have been told variously that the managers do not make contact- just responses via feedback tickets or that they are not available.My telephone number is ..should you care to ask someone to bridge this significant and wholly unacceptable hole in either your systems or the way they are interpreted at the customer interface.Having been in a week long loop and a vicious circle I fully expect that you or someone below you will ask me to raise a new feedback ticket to prolong this hellish experience with your company, I hope you prove me wrong. | 1 |
EasyJet | Dear Easy Jet,RE: Flight EZY8312 from Milan Malpensa to London Gatwick on 20th July 2023I am writing to express my deep disappointment and sheer frustration with the appalling service I experienced during my recent flight with EasyJet on 20th July 2023. My journey with your airline, on Flight EZY8312 from Milan Malpensa to London Gatwick, was an absolute nightmare from the very outset.To begin with, all the electronic check-in gates at Milan Malpensa Airport were either out of order or deliberately switched off, resulting in an infuriatingly slow and chaotic process. It was quite an ordeal to witness the incompetence of the ground staff, and to add to the misery, there was only one overwhelmed lady dealing with the needs of over three hundred passengers. It is beyond comprehension how an airline of EasyJet's stature could allow such a woefully understaffed situation to occur.Unfortunately, the frustration did not stop there. Upon reaching the departure gate, I was greeted with the distressing sight of an obviously intoxicated and vulgar man causing a commotion at the bar. It was abundantly clear to anyone with basic judgment that this individual was in no condition to fly. He then proceeded to wander around the terminal, rudely interacting with both staff and passengers, while attempting to light a cigarette. The potential safety risk he posed to everyone on the flight was glaringly evident, and I was utterly shocked to witness the inaction of the EasyJet staff in preventing him from boarding the plane.As time passed, the intoxicated passenger's behavior grew increasingly aggressive towards anyone who dared to approach him. Astonishingly, the gate staff checked him in without any regard for the safety of the other passengers, allowing him to board the plane despite the apparent risk he presented.I was among the last passengers to board, and the atmosphere on the plane was one of fear and discomfort as this individual continued to disrupt and behave aggressively throughout the flight.Only after an excruciating two-hour delay and numerous complaints from concerned passengers did the decision to call the police to remove the intoxicated man from the flight finally come about. This delay was further compounded by the lack of clear communication from your staff. Even the pilot expressed disbelief at how this man was allowed to board the plane in his inebriated state, raising serious doubts about the safety standards upheld by EasyJet.The incident not only caused unnecessary distress to passengers but also created an unprofessional and unsafe environment that is wholly unacceptable. The apparent indifference of your staff towards the welfare of your customers and their failure to act promptly in such a dangerously evident situation is deeply reprehensible.I urge you to conduct a thorough review of your staff training, protocols, and safety measures to prevent any future recurrence of such flagrant disregard for passenger safety and comfort. Your lack of action in this matter has left me profoundly disappointed in EasyJet, an airline I had previously placed my trust in.I sincerely hope that you will take my complaint seriously and implement appropriate measures to rectify the situation. Additionally, I expect a prompt response from your customer service team, providing a comprehensive explanation of the events that transpired and the steps you intend to take to prevent such incidents in the future.Failure to address these concerns adequately will force me to reconsider my loyalty to EasyJet and may lead me to share my negative experience with others, potentially having an adverse impact on your company's reputation.Yours faithfully,MR A. O Davies | 1 |
EasyJet | Dear EasyJet Customer Service,I am writing to express my deep disappointment and frustration regarding the recent series of unfortunate events during my travel with EasyJet. My flight experience, involving two significant delays and a subsequent cancellation, was far from satisfactory and has left me with substantial inconveniences and financial losses.On the outbound journey, my flight was delayed by 1.5 hours, which was an inconvenience but manageable. However, the return journey was marred by a 4-hour delay that culminated in an abrupt cancellation at 1 am. To exacerbate the situation, my partner and I had already spent 8 hours at the airport due to the return of our rental car. EasyJet provided no meaningful assistance during these trying times, and to make matters worse, the EasyJet app was inaccessible, leaving us without vital information and when I say vital there was no one.Our ordeal continued when we attempted to secure accommodation. Despite our best efforts, we managed to book a hotel 25 minutes away, incurring additional expenses of 40 euros. Upon arriving at the hotel, we were met with the disheartening news that it was fully booked, forcing us to return to the airport at an additional cost of 49 euros. We were left with no choice but to sleep on the airport floor, with no access to showers or any form of support or guidance from EasyJet.The following day, we were eventually booked on another flight, a staggering 17 hours later. Throughout this entire ordeal, EasyJet failed to provide us with any food or drink vouchers, further adding to our out-of-pocket expenses. Additionally, there was a lack of assistance with accommodation during the early hours of the morning, leaving us in a vulnerable and uncomfortable situation.The consequences of these multiple delays and cancellation have been dire. Not only were we charged extra for parking and dog fees, but we also suffered a significant financial loss, with no money left from the trip. Furthermore, the inability to return to work on Saturday, September 23rd, resulted in a loss of earnings amounting to £400 each, causing considerable distress.Given the extraordinary inconvenience and financial losses incurred, I am requesting full compensation for our flight, considering that we have experienced a cumulative delay of over 36 hours, resulting in having to sleep at the airport. It is disheartening to note that this is not an isolated incident, as I have experienced delays on all 14 EasyJet flights I have taken this year.To note the pilot one the rescheduled flight didn't hold back in pointing out it was his day off and how he happened to end up in his Booked hotel room that morning to run it in a little more.I trust that EasyJet will take this matter seriously and address it promptly. I also hope that this complaint serves as an opportunity for EasyJet to improve its services and prevent such unfortunate experiences for its passengers in the future.Sincerely, Natasha | 1 |
EasyJet | Dear EasyJet Customer Service,I am writing to express my dissatisfaction with a recent experience. As a tourist agency, we frequently book flights through EasyJet, but the service we received this time was absolutely unacceptable.I had to wait for 30 minutes for Haneen to tell me that one of our passengers had to contact her directly. This is outrageous! We booked the flight on behalf of the passengers, and we paid for their tickets, so it makes no sense that they should be the ones to contact you.Last year, your live chat service was excellent, but based on this experience, I am concerned that things are going downhill.I hope that you take this feedback seriously and improve your customer service in the future.Sincerely,LeonID Riva Tours GmbH | 1 |
EasyJet | Dear EasyJet Customer Service,I am writing to express my extreme disappointment with the service I recently experienced during my EasyJet flight from Luton to Alicante (fly number EZY2315) on the 4th of February 2024. This marks the second time I have encountered issues with your airline, and I feel compelled to bring the matter to your attention.On the day of my flight, I encountered a series of unfortunate events that significantly impacted my journey. I reside in London-Southall and began my journey at approximately 11:50, reaching the Elizabeth line station around 12:00. However, delays in train services to Paddington, attributed to trespassers on the railway, led to a cascade of issues.I had to navigate through platform changes and encountered a faulty train at Ealing Broadway, resulting in additional delays. Despite these challenges, I managed to reach Luton, only to face further frustrations at the airport.I arrived at gate 15 at 16:03, expecting to board my flight with ample time before the 16:15 departure. To my dismay, there was no EasyJet staff present at the gate, and the plane ultimately departed after 16:30. This lack of assistance and adherence to the stated boarding time created unnecessary complications.In light of these circumstances, I was forced to incur additional expenses of £110 and spend the night at the airport to catch an alternative flight the next day. This unexpected expenditure, coupled with the loss of €300 (equivalent to my daily salary), has left me dissatisfied with the overall service provided.Moreover, discrepancies between the boarding pass information and the actual gate closure time added to the confusion. The boarding pass indicated a gate closure time of 15:45, yet the gate was closed by 15:24. I was not alone in experiencing these issues; approximately 15 other passengers, including families with children, were also affected.I urge EasyJet authorities to thoroughly investigate these discrepancies and take corrective measures to prevent such incidents from recurring. Instances where passengers are denied boarding despite arriving on time and witnessing others being similarly affected raise serious concerns about the effectiveness of your operational procedures.I believe it is essential for EasyJet as a company to prioritize customer satisfaction and address these issues promptly. I trust that you will look into this matter urgently and take appropriate actions to ensure a smoother and more reliable travel experience for your passengers.Just realised that there was another fly today at 10:10, fly number EZY2316, and we were told that there wasn't other fly, that we would have to wait for tomorrow, we were not told that the next fly was full, we were lied to, what else can I say, there's no decent words to express my frustration.Sincerely,Miguel Angelo Dos Santos Sa+447305753193 | 1 |
EasyJet | Dear EasyJet Customer Service,I am writing to follow up on my previous email regarding the cancellation of my flight from Lisbon to London on 29 December 2024. I had requested a formal letter outlining the reason for the cancellation, as it is essential for my insurance claim.Unfortunately, I have not received any response or the requested letter. This delay is causing inconvenience and may impact the processing of my claim. I kindly request that you prioritize this matter and provide the cancellation reason letter at your earliest convenience.Thank you for your attention to this matter. I look forward to receiving your prompt response! | 1 |
EasyJet | Dear EasyJet Customer Service,My name is Miguel Angelo Dos Santos Sa. I am writing to express my dissatisfaction with the service I received on my recent flight booking (K7S5PG9) from Gatwick to Oporto.This is the second time I have missed a flight with EasyJet. The first incident occurred in March, which I acknowledge was my fault as I arrived late. However, today's experience was different and highly frustrating.I was scheduled to fly at 6:10 AM, but due to a misunderstanding, I believed the flight was at 7:00 AM. To ensure I arrived on time, I took a cab from Southall to Victoria Station, arriving at 4:00 AM. I then took the first train to Gatwick, arriving at 5:15 AM.When I attempted to check in online two days ago, I encountered an error message stating, "Oops, an error has occurred." Consequently, I could not complete my check-in or luggage check-up online. I contacted EasyJet via chat, and while the representatives were polite, they confirmed that my flight was indeed booked but not available for online check-in.Upon arriving at Gatwick, I completed my check-in at the airport and proceeded to gate 42 by 5:40 AM. Despite arriving 30 minutes before the flight, I was denied boarding, while three other passengers were allowed to board. The staff member at the gate was particularly rude and unhelpful, which added to my frustration.As a result, I lost £147 for the flight booked on April 17th, plus additional expenses for the Gatwick Express, cab, and other trains. I also lost a day of work. This experience has left me questioning EasyJet's commitment to customer service.In contrast, I booked a flight with TAP for tomorrow, September 17th, for £109. When I found another flight for today, TAP agreed to refund the first ticket without any issues. This level of customer care is what I expect from an airline, and it highlights the difference between EasyJet and other airlines like Iberia and TAP.I hope EasyJet will address this issue and improve its customer service to prevent such incidents in the future.Sincerely,Miguel Angelo Dos Santos SaI hope this helps. Let me know if you need any further adjustments!Good thing is I am flying today at 19:50 on flight TP1369 with TAP. | 1 |
EasyJet | Dear EasyJet Customer Support Management,I am writing to express my profound disappointment and frustration with the level of professionalism exhibited by one of your customer support representatives during a recent call on April 25th, 2024, at approximately 12:30 PM. My experience with your customer service left much to be desired and has compelled me to bring this matter to your immediate attention.During my call, I was met with blatant disrespect and unprofessional behavior from a female customer support representative. After expressing my concerns for approximately two minutes, the representative abruptly paused the call, leaving me hanging in mid-sentence. To my utter dismay, upon her return, she audibly laughed, demonstrating a complete disregard for my issue and a lack of seriousness in addressing customer inquiries.This incident not only reflects poorly on the individual representative but also on the overall quality of customer service provided by EasyJet. As a loyal customer, I have never encountered such a disrespectful attitude from your staff before, and I find it utterly unacceptable.It is imperative that EasyJet takes immediate and decisive action to rectify this situation. I strongly urge you to conduct a thorough investigation to identify the individual responsible for this unprofessional behavior. Furthermore, appropriate disciplinary action, up to and including termination, should be taken to ensure that such incidents are not repeated in the future.I expect a prompt and satisfactory resolution to this matter. Your attention to this issue is greatly appreciated. | 1 |
EasyJet | Dear EasyJet Team,I recently spoke to one member of your team regarding a time change to my flight, on booking ref (xxxxxxx), after the team member reply to my first question, I asked why my flight worth now xx.xx GPB and not my original price paid. She said that it is the way it works, I kindly say that as far as I concern this is not stated in the terms & conditions and I never agreed to that. I asked to speak to a manager regarding this issue, the team member declined my request to speak to a manager for several times, denying my rights to speak to a manager, I would like you to listen to the call as I never insult or being rude, still I had been denied my rights for several times.I am a shareholder of easyJet, and the service I received today leave me worried and speechless, as I know that there is no place where a customer cannot speak to a manager.I hope this problem will be sorted and nobody in the future will be denied any rights.Waiting for a response.Thank you for your availability.Best Regards,Daniele | 1 |
EasyJet | Dear EasyJet managers,I am writing to formally complain about my recent experience with your airline, which has left me extremely dissatisfied and frustrated. On 7th of July 2024, I had a flight scheduled from Milan Malpensa to Ibiza at 21:15 (flight 3737), which was unfortunately canceled after the scheduled departure time. This unforeseen cancellation has caused me significant financial loss and inconvenience, for which I expect full reimbursement.Due to the abrupt cancellation, I incurred the following expenses:1.â â A non-refundable car rental fee.2.â â A non-refundable hotel booking fee for one night in Ibiza.Despite these substantial losses, the "solution" provided by your airline was:1.â â One night at a three-star hotel in Milan, which I had to pay for upfront with the promise of reimbursement.2.â â A full refund of the flight ticket only if I chose to fly with another low-cost airline from Milan to Ibiza. (I choose Ryanir)3.â â Reimbursement for transportation costs to the hotel and other airport in Milán.4.â â A meal reimbursement upon uploading receipts to your website.While I appreciate the intention behind these measures, they do not cover the total financial impact caused by your airline's failure to provide the service I paid for. Furthermore, the process of seeking reimbursement is cumbersome and time-consuming.Additionally, I am appalled by the behavior of your staff during this incident. The personnel were unprofessional, displaying aggression, shouting at passengers, and making rude gestures. Such conduct is unacceptable and reflects poorly on your airline.Given the severe inconvenience and financial losses I have suffered, I expect FULL REIMBURSEMENT of the 4 points detailed above.This experience has been extremely negative and has significantly impacted my perception of your airline. I urge you to address these issues promptly and provide the compensation I am entitled to.Please confirm receipt of this complaint and provide a detailed plan of action regarding my reimbursement. I look forward to a swift resolution to this matter.Sincerely,Alvaro Manzur | 1 |
EasyJet | Dear EasyJet,I am compelled to share my recent flying experience with you from Funchal to Copenhagen, and I must express my extreme dissatisfaction. The journey turned out to be a complete nightmare, costing us an additional £300, subjecting us to a 12-hour delay, and causing immense stress, pressure, and humiliation. I am truly appalled by the treatment we received as passengers, particularly the way a disabled passenger was treated.To begin with, we were unable to check in online due to the need for special assistance and a technical issue concerning the confirmation of one of our passports. Arriving at Funchal airport three hours prior to departure, we were informed that you couldn't check us in all the way through to Copenhagen as we had to change flights in Gatwick. Since we purchased the tickets together, it is highly disappointing that we were not allowed to check our baggage all the way to Copenhagen or receive all the boarding passes. It is worth noting that we were able to do this seamlessly with Norwegian on our way to Funchal at a lower price range. This practice of separating tickets feels like a complete scam. It should be made more apparent during the booking process, as it requires additional time and effort to retrieve luggage and check in again. Unfortunately, you choose not to disclose this information, presumably because people would be deterred from booking your flights altogether.Furthermore, our flight from Funchal to Gatwick was delayed by 50 minutes. We had arranged for special assistance to aid us in transferring between flights. However, we were met by an exceptionally rude staff member who pushed my grandfather's wheelchair only 100 meters from the plane and abruptly informed us that we were on our own from there. When I mentioned that we had requested assistance for the entire journey, he callously replied, "It is not my problem. I have other passengers to attend to. You shouldn't have booked with a budget flight." This interaction was profoundly humiliating, although I understand that EasyJet does not provide the assistance directly; it is the responsibility of the airport. Subsequently, we had to navigate the airport with my grandfather's wheelchair, retrieve our luggage from the baggage claim, and obtain a trolley for our three suitcases and the stroller. In a state of urgency, we rushed to the check-in counter, only to be met with completely unbothered, rude, and stressed-out EasyJet staff. We waited for 40 minutes, continuously seeking assistance from at least four different staff members, all of whom rejected us before finally offering some help. It was evident that the staff was overwhelmed, and when I commented on the understaffing issue, one staff member reluctantly admitted, "I know." However, by the time we received assistance, it was too late for us to catch our connecting flight, much to our frustration, even though there were still 40 minutes remaining before the scheduled departure time. We had a similar layover time on our journey to Madeira, where we flew with Norwegian without encountering any problems and even had plenty of extra time. The staff member who eventually offered us new tickets as a "sign of goodwill" initially dismissed us with an attitude of "bad luck." I found this statement quite offensive because if even the minimum level of assistance had been provided, we would have made the flight. Subsequently, we were left to sort out everything ourselves, including finding a hotel. Unfortunately, all the airport hotels were fully booked, leaving us in a frustrating and helpless situation, especially with a disabled passenger who experiences difficulty walking and has other specific needs. As a result, we had to spend an additional £300 on a hotel, taxi fares, and extra meals, fully aware that you have no intention of refunding these expenses.The following morning, despite arriving three hours before departure, we encountered once again rude and unqualified staff at the check-in counter. It took a staggering 1.5 hours just to check our baggage. Your current staff appears to be operating in an unfavourable work environment, which impairs their ability to perform their duties effectively. Our overall experience was absolutely terrible, and my grandfather developed a deep fear of flying as a result. I have no hesitation in stating that I will never book with EasyJet again. In fact, I believe you should seriously consider renaming your company to "DifficultJet." | 1 |
EasyJet | Dear EasyJet,I fly Easy Jet ca. 10 times a year. And every time I have to complete the API, all passport details for all the family members. It costs me like half an hour every time. Cherry on top: one can not just copy and paste the passport numbers. You have to type it in, like in 20th century. Why can't I just save all the passport details in my account, so that they fill automatically? Like I do with all other airlines and all websites basically? I literally have nothing to complain about you airline. But this passport typing stuff is so annoying! As I wrote this to support they just answered: well, we don't have it. But why? | 1 |
EasyJet | Dear Easyjet, I have flown to and from Geneva for skiing for many years with you. I have always had to endure long and chaotic queuing going home. Something you've never addressed. Today was the longest, most chaotic and angry queue by far. The full length of the terminal, snaking outside and back in again, disrupting all passengers using the terminal. Why do you and GA continue to allow this chaos? Its quite ridiculous and frustrating for all. The fact that you have done nothing to address it over the years shows your dusdain for your passengers. I will be looking for alternative airlines from now on. | 2 |
Turkish Airlines | Dear Emir A.,I am writing to express my frustration with the unacceptable handling of my situation by Turkish Airlines.I did not board flight TK0709 because your airport representative deliberately prevented me from boarding, while others were allowed on the plane. It's clear that my seat was given to someone else. Additionally, I was misled by the Civil Aviation Authority, who falsely assured me that Turkish Airlines would provide me with another ticket. Because of this misinformation, I did not cancel my ticket before 11 AM, which caused me to be marked as absent.To make matters worse, I spent the entire night trying to get accurate information from Turkish Airlines customer service, only to be fed incorrect details that I would miss my flight. This is completely unacceptable. It was your responsibility to ensure that I had a connecting flight, especially after the significant delay of more than 4 hours.Your justification for this delay is completely inadequate, and I demand a refund for the inconvenience and the mishandling of my situation. This kind of treatment is unacceptable, and I expect Turkish Airlines to take responsibility for its failures.I look forward to your immediate action on this matter. | 1 |
Eurowings | Dear Eurowings Customer Service,I am writing to formally file a complaint regarding an extremely unprofessional and distressing experience I had with a staff member during the check-in process for my flight EW 493 from Sarajevo to Cologne on October 25, 2024.When I presented my luggage at the check-in counter, the female staff member informed me that there was a small gap in the zipper of my suitcase and refused to accept it. She instructed me to have it wrapped, but the staff responsible for wrapping the luggage was not available. I waited for nearly an hour, called the number displayed at the counter, but no one answered. I then fixed the zipper myself and rejoined the check-in line.When I returned to the line, the same staff member approached and, in front of me, instructed another staff member not to proceed with my check-in, even though there was nothing wrong with my luggage. This was incredibly stressful, especially as I was traveling with my two young children, who became very upset by the situation. I even started crying in front of my children, which made them feel scared and distressed.This incident left me deeply humiliated and ruined my day, turning what should have been a smooth return from our holiday into an extremely unpleasant experience. I strongly suspect that this behavior might have been motivated by discrimination based on either my ethnicity or religious beliefs, which is completely unacceptable.As a loyal Eurowings customer, I expect to be treated with professionalism and respect. I kindly request that you investigate this incident and take the necessary actions. I also ask for feedback on the steps taken to address this matter.Thank you for your attention to this complaint. I look forward to your prompt response.Best regards,Tugba Mujdeci CetinFlight: EW 493Date: October 25, 2024Departure: Sarajevo Airport (SJJ) | 1 |
Eurowings | Dear Eurowings customer support,I have already requested a refund of the drink and snack that is included on the smart fare that I bought since I did not get any snack nor drink. While in the air and without internet it is difficult to confirm what exactly is included in the smart fare, so the drink carts just passed by me, nobody from your team offered me anything, and I have not changed my assigned seat.By the way, it was my first time flying with Eurowings and I will only use it again if I have no other choice. I strongly believe Eurowings should be a case study on how to lose passengers forever.Before flying I get a text message saying that the space for the hand luggage was limited and I could leave my hand luggage free of charge at the check in. I did not want to leave my backpack there because I have my computer, tablet, wallet, blind fold, ear phones, etc. While I was at the check in to ship my hold luggage, it had 25Kg and your employee requested me to put also my hand luggage on the scale. I inform him that I do not want to ship the hand luggage this way, and I hear from the other side in a rude voice "I AM TELLING YOU TO PUT YOUR HAND LUGGAGE ON THE SCALE".I was informed that I had excess weight and it would cost me 50 Euros. I already knew the luggage had 25kg because I tested at home. Still I was very surprised because I must have done about 100 flights and no company ever requested me to weight my hand luggage. And the price charged for the extra 2Kg is really high. Other companies charge by kilo between 10 and 15 euros. I have paid less for more kgs in intercontinental flights with Emirates. Eurowings is very special and charges 9 kg even if you only have one. Additionally, now I had to go somewhere else to get a receipt for that extra I paid.Next the snack/drink issue. My suggestion is that you fire whoever designed your boarding pass, and also the person who hired him. Half of the boarding pass has a color advertisement that wastes a lot more expensive printer ink. But an important information like for example "what is included in the basic/smart/etc. fare" is not there. So obviously when people buy the tickets a few days in advance, by the time to board they might not remember exactly what is included in each fare they bought.I think these are the most important issues for me that will make me avoid Eurowings from now on.Best regards,AR | 1 |
Eurowings | Dear Eurowings!You are breaking the law by not giving refunds. It's not just the airline that got hit by the coronavirus crisis, everybody was. There are so many people who lost their jobs and have thousands of euros stuck in that company which they can use right now. How silly of us to think that a huge company like Lufthansa would keep it's obligations and follow the EU regulations. 7 days is the time frame for refunds in case of cancelled flights according to EU law.No customer service, no confirmation that a refund is on it's way. Just nothing.I try to call you every day, NO ANSWER! I write you emails, NO ANSWER!What should I do? How can I get my money back, when you cancelled my flight to MIAMI?!I read also, what told U.S. Department of Transportation.Sincerely,Ines Ebner. | 1 |
Eurowings | Dear Eurowings,We are now 5 days without our baggage, after what has been a completely chaotic journey back from Vienna last Sunday.There were no representatives from Eurowings at Dusseldorf airport in the baggage area to advise what was happening with bags (waited three hours for them not to turn up). We have logged them as lost online since Sunday evening and there has been no update since.We ring your phone number and not one person can give us an update or advise on a number we can call to speak to someone about baggage. It is beyond me that there is no human voice to speak to on such important matters. Not one of your representatives has expressed any compassion or interest that our bags are lost. Your customer care is appalling.This was our honeymoon, we have lost thousands of pounds worth of belongings.Please urgently contact us regarding the status of our bags. | 1 |
Grupo IAG | Dear Fleur, I hope I can use this platform to express my profound gratitude for your extreme kindness, patience to explain and most importantly, the humanly warm reception you showed my brother and I at check in. It's so rare to come by such human qualities so I'm really privileged to meet Fleur, thank you.You are a 🌟 🌟 🌟 🌟 🌟 | 5 |
Pegasus Airlines | Dear Flight and Cabin Crew,thank you for making the flight a wonderful memory for us! â¤ï¸Flight PC 5032, 19.05.24, MUC-AYT | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.