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Lufthansa | Dear Gyan Mishra,I'm unsure if your reply was written in error or sent to the wrong person, because I don't imagine you've intentionally sent me an offer of €50 when my expenses for this cancellation was €606.This doesn't even cover what Lufthansa (or any airline for that matter) is legally responsible for covering, such as accommodation for overnight stays, meals, toiletries and what Lufthansa themselves stated at Munich airport that they are obliged to provide.This reply is evidence that you're actually just attempting to con me, which has been noted.Please refer to the Civil Aviation Authorities legal terms set out below. Whilst your claim that the 'air traffic control' situation was not in Lufthansa's control is true, what Lufthansa is responsible for is ensuring their passengers are provided for, flown home and compensated for those eventualities that we had not planned on spending our own money on. It is why you're insured as an airline.There have been a catalogue of catastrophic errors and failings on Lufthansa's part since this cancellation occurred, I've listed this ludicrous set of issues below:1. When arriving at Munich airport from Belgrade I am informed that you won't be providing me with my luggage, despite me having no onward flight to get home since it was cancelled, and Lufthansa knowing I will need to stay in Munich with no belongings. The contents of this case included vitally required items whilst being stranded unexpectedly in a foreign country; such as a change of clothes, medication, my only phone charger, my only set of house keys, my toiletries not to mention everything else valuable financially and sentimentally to me.Due to my case being held hostage by Lufthansa I have then been made to purchase new clothes for my stay in Munich, new toiletries and a new phone charger. All costs that I wouldn't have if Lufthansa hadn't declined me my luggage.2. The staff, the one and only 'gentleman' working that shift, at Lufthansa's baggage tracing desk at Munich airport proceeded to laugh in my face when I asked why I can't access my bag! He then attempted to blame me for why I didn't keep all my luggage on my person and just endlessly repeated that this issue arose in the UK... what relevance does that have at all except pure xenophobic one-upmanship. At a time where I am stranded, no way home and no luggage this is Lufthansa's representatives' attitudes to their customers.3. I spent 2.5 hours in the Baggage Tracing Desk queue only to then be told I have to report this luggage 'lost' online, I'm told to leave the queue only to discover your online portal for doing so does not work... I then have to requeue to inform your staff that what they're telling people is wrong and then I have to report it in person anyway!4. I am incurring the cost of 3 meals per day along with soft drinks, for every day that I am left stranded in Munich yet you think you're not responsible for providing that as if I'll survive on air alone? Could you let me know how you expect me to survive, I'm genuinely intrigued?5. I then incur the cost of having to buy NEW hold luggage to be able to take the duty free I had purchased in Belgrade Airport back home (whenever that may be), as I could take those items on a connecting flight but couldn't take food & liquid items of that size through Munich airport security, when having to check in on a new flight again.All the while I am incurring this cost when I already have a suitcase that I have previously bought, paid extra to Lufthansa to check it in on my flight but I'm being denied access to it or to using it.6. Your luggage tracing app... After reporting the luggage as 'lost', your app after 4 days says my bag has been located and will fly on 31st August MUN-LHR. The app still shows that this journey has not happened, it's still showing that my bag is waiting to fly on 31st which is now 4 days ago. However... I am then informed that my bag has actually in fact been delivered...but in true Lufthansa style... to the wrong address! An address I did not give to anyone, the recipient of my luggage at this address informed the courier that it was not their property and he left it with them anyway. It's beyond a joke.So my luggage (with my door keys in I might remind you) has now gone somewhere that isn't my home, yet another error on Lufthansa's part and yet another inconvenience to me the customer.7. When I contacted the baggage tracing service over the phone, they told me it was the couriers' fault and they can't control that service, the shocking lack of accountability from every single member of Lufthansa staff at every stage has been laughable. The courier was provided the address by Lufthansa. TBC... | 1 |
Iberia | Dear Iberia, You are the most awful flight company I have ever been in contact with. It's like talking into the wall when I call your service. My daughter wanted to change her flight ticket but the contact with you was really bad, bad service, bad speaking English, you made mistakes we have to pay for, it's unbelievable crazy system where you talk to a person over the phone who don't know anything, there is no email address to complain to, so you don't have any documentation for their incompetent. What a waste! My daughter had to, in the end, buy a new ticket from another agency. I will never ever buy anything from you again. We lost money on you. Don't fly with Iberia. They are a scam, bad service, bad speaking English, making mistakes they make you pay for. So don't buy or fly with Iberia, you will regret it! | 1 |
Iberia | Dear Iberia,I have now waited for almost a year for a refund. When will you start paying back your customers?Br.Peter | 1 |
Jet2.com | Dear Jet2 Customer Service Team,I am writing to express my extreme disappointment and frustration regarding my recent experience with your airline. My flight, scheduled to depart on January 24th at 09:25, was postponed by an entire day due to adverse weather conditions. While I understand that weather-related disruptions are beyond your control, the lack of support and communication I received from your team was completely unacceptable.When I reached out for assistance with accommodation, I was met with silence. My hotel had no availability, and despite repeatedly asking for help, nothing was arranged. Eventually, I managed to find a subpar hotel at the last minute and had to pay for it out of my own pocket. I find it shocking that one of the UK's "top three airlines" (as stated on your website) fails to provide basic support in such situations.Adding to this, my rescheduled flight, which was supposed to depart at 09:45, was delayed again due to a technical issue, and we only took off at 11:16. This suggests a concerning lack of proactive maintenance and preparation. Is it standard practice to conduct checks after passengers have boarded?As if that weren't enough, I was also unnecessarily delayed when disembarking. Despite there being no one in front of us, I was stopped while my spouse, just steps ahead of me, was allowed to proceed. This felt inexplicably unfair and added to my growing dissatisfaction.Throughout this ordeal, I was repeatedly met with the word "sorry," yet no meaningful action followed. Even basic gestures of goodwill, such as refreshments during delays, were not offered—or if they were, no one informed me. Perhaps they were distributed while I was in the restroom?This entire experience has left me feeling disheartened, exhausted, and honestly, resentful. Beyond the direct financial costs I've incurred—hotel, meals, parking, and so on—I now face the added burden of working relentlessly to make up for the lost time. My productivity has suffered, and I've spent days trying to recover from this avoidable chaos.I cannot overstate how let down I feel. While I acknowledge that weather is out of your control, the way your airline handled the situation, combined with the apparent negligence regarding aircraft maintenance and passenger care, was appalling.I hope you take this feedback seriously and reflect on how such incidents could be better managed in the future. I regret choosing Jet2 for my journey and sincerely hope others do not have to endure a similar experience.Sincerely, | 1 |
Grupo AirFrance-KLM | Dear KLM Airline Customer Service,I am writing to express my disappointment with the recent rescheduling of my flight from Amsterdam to London. My flight was originally scheduled 30min waiting but I was informed that it had been rescheduled tomore than 8 hours after the original departure time.As a result of this lengthy delay, I was unable to make my connecting flight in London and had to book an additional flight at my own expense. This was a significant inconvenience and resulted in unexpected expenses that I was not prepared for.I understand that unforeseen circumstances can sometimes cause flights to be delayed or rescheduled, but a delay of more than 8 hours is unacceptable and has caused me a lot of stress and frustration. Furthermore, I was disappointed with the lack of communication and support provided during the delay.I am writing to request compensation for the additional expenses that I incurred as a result of the rescheduling, as well as any inconvenience and stress caused by this incident. I would appreciate a prompt response and resolution to this matter.Thank you for your attention to this matter.Sincerely, | 1 |
Grupo AirFrance-KLM | Dear KLM, this evening we have had the bad experience of flying with you from Billund to Amsterdam, and from Amsterdam to Venice for a 60th birthday.We both had a small cabin suitcase with us, they were taken from us in Billund, as you obviously had no more space in the plane cabin. You said "don't worry we will make sure both suitcases are ready for you in Venice." You asked, do you have computers or batteries in your suitcases? No, we do not. Now we have landed in Venice and here our suitcases are landes.After writing the complaint in the airport, we have to go to the airport doctor's clinic. Because my fellow traveler has diabetes and has recently had surgery on her back and gets a lot of medication. Now we've spent an hour and a half explaining to them how important it is to get her medication, that stillWorst of all, our suitcases won't arrive until tomorrow night. WHAT!!! YOU HAVE F... MANY FLIGHTS BEFORE TOMORROW NIGHT AND YOU HAVE F.... IT. We should not wait until tomorrow evening. This is unheard!!Now driving around in taxi, for Pharmacy and emergency medical service at the local hospital. In the middle of the night | 1 |
Grupo AirFrance-KLM | Dear KLM/TrustPilot Team,I need your help addressing an issue with KLM that feels deeply unfair and misleading.In October 2024, I purchased two tickets from Israel to Japan for $900 each, scheduled for April 2025. The tickets included the option to change flights for a $200 penalty, which I accepted. However, due to a family emergency, we cannot travel before mid-May 2025.Since October, I've contacted KLM monthly to reschedule, but I'm told:No flights at my original fare are available.The cheapest current flights cost $1,500 each—nearly double the original price—plus the $200 penalty.This feels like a bait-and-switch. How can it be that if you need to change a flight, you're forced to pay far more than the original ticket price? This policy makes the $200 change option meaningless and feels like a scam.To make matters worse, KLM is no longer operating in Israel, adding to the uncertainty and making it impossible to plan my trip. This is our honeymoon, and I cannot afford the alternatives presented. I am willing to pay the penalty or accept a refund, but I need a fair resolution.Your support is crucial in ensuring that KLM addresses this issue responsibly. Thank you for your attention. | 1 |
Grupo AirFrance-KLM | Dear KLMBut of course - as a part of my service - I will translate!Please, tell me where my luggage is! I arrived yesterday in Billund (DK) from Amsterdam, and now my luggage has dissapeared!I made a disclaim as I am suppose to, and despite the fact it has now been 24 hours with several KLM arrivals in Billund, my luggage is gone! And now your disclaimer system claims my luggage to belongs to Lovett!When I ask you to correct it in your system, you claim1) that I have not phoned you before (I have now phoned you 5 times. 1 time yesterday you put me on hold for 16 min. and then disconnected. The last time you hung up!)2) you do not know where my luggage is, because your system says it was supposed to go to Atlanta (though I have not been there)3) you need another 24 hours to locate it4) that it is me who has given you the information of Lovett (despite the fact that my passport, my ticket, my bagageid, my lost luggageclaimer and my luggage says HATTING. It was actually changed in your system yesterday after your system said my luggage had arrived in Billund 13.41. On the phone you claimed it arrived in Billund 17.45. Billund Airport says they never saw it)5) you will refund up to a 100€ for new items I need untill you give me back my suitcase (I am sorry, but I need my suff in my suitcase!)6) the last operator from your lost luggage service hung up on me, when I asked her name to keep track of my calls (she gave me the agentnumber KL83, which was fine, and then disconnected!)7) before she disconnected, she promised to correct your system. She still has not!If this is not truely incompetence, I do not know what is. It comes no where near service! | 1 |
Lufthansa | Dear Lufthansa Customer Support,I am writing to follow up on the unfortunate incident of the loss of my luggage during my trip with Lufthansa on the 11th of October 2022. I appreciate your acknowledgment of the situation and the compensation offers provided thus far. However, I have not yet received the compensation amount of €1689.23 in my bank account as promised.As per the Montreal Convention regulations, I understand that airlines have a liability limit, and I acknowledge your efforts in offering compensation for the lost luggage. However, it has been quite some time since the last offer was made, and I am eager to resolve this matter promptly.My FB ID is 36456749, and I believe this information will help you access the details of my claim and expedite the process. I kindly request your immediate attention to this matter and ensure that the compensation is transferred to my bank account as soon as possible.The loss of my luggage has caused significant inconvenience and distress, and I am hopeful that this issue can be resolved swiftly. I trust in Lufthansa's commitment to its customers and their satisfaction.Please feel free to reach out to me if any further information is required to process my compensation claim. I look forward to hearing from you and receiving a positive resolution to this unfortunate incident.Thank you for your understanding and assistance.Yours sincerely,Karen Jimenez Rodriguez | 1 |
Lufthansa | Dear Lufthansa Senior Management Team,My family was flying LH Business Class for 2 legs: Palermo to Munich then Munich to Newark NJ. The flight from Munich to Newark was cancelled after delays (why it was cancelled we are unsure) but let's keep this to what we do know..it was the extreme rudeness and verbal abuse we experienced at the LH Business Lounge in Munich that was most shocking, as well as the outright harassment at the extra security check after the final passport control on the rebooked flight, which I will not discuss here in order to keep the focus on LH customer service. First, the LH flight boards are lagging real-time updates v. the LH flight status website. So, the LH Business Lounge reps are providing mis-information that the flight is on time and that we should pack up and depart to the gate, when in reality, the flight is already showing as cancelled on LH's website. We had very calm questions on how to get on the next flight and about checked luggage. Of course it's disappointing when a flight is cancelled, but we are not unreasonable people and safety comes first of course. We were told by LH staff to go to the Service Center, which was located across the terminal on another floor. Then when we got there, we were redirected back to the LH Business Lounge across the terminal. Finally there, we were part of a group of customers that were screamed at by the LH Business Lounge manager abusively berating customers yelling, "if you scream you will not be allowed in..we cannot help you here!!" In truth, he was the only person shouting at customers worried about connections and needing next step guidance. His behavior and manner was so incredibly rude and condescending to LH customers that were paying $5,000+ per ticket. We can help LH identify this individual. It was a truly terribly abusive and upsetting experience that is staying with us and very upsetting and frankly scary to have experienced; this will be elevated to the C-Suite level for follow-up and resolution. We can offer calm and constructive feedback with LH on what we have seen and experienced. LH, please reach back to us and provide a telephone number to a real person and we will be willing to share a balanced perspective of what we witnessed and experienced. Important systemic changes must be made. We are very upset that human beings can behave in such a manner and if this is what is happening at LH Business levels and across all levels as expressed by other LH travelers, LH's business cannot and will not succeed. More importantly, it is unconscionable for LH to allow or encourage staff to behave this way, for whatever the reason.Yours truly,Still TraumatizedAugust 27, 2023 | 1 |
Lufthansa | Dear Lufthansa Team,I am writing to express my deep disappointment with the recent experience I had with your airline, which was marked by significant shortcomings in punctuality, communication, and overall service quality. Despite Lufthansa's premium pricing, the service I received fell far below expectations.Firstly, delays seemed to be handled with little regard for passenger needs. There was a lack of timely and clear communication, leaving many of us uninformed and frustrated. The unprofessional and indifferent attitude displayed by some of your staff only compounded this frustration, reflecting poorly on Lufthansa's reputation as a leading airline.For the prices you charge, passengers expect a seamless experience that prioritizes punctuality, transparent information flow, and respectful treatment. Unfortunately, this experience was more reminiscent of a low-cost carrier than a premium airline.I hope that Lufthansa will take immediate steps to address these issues, as they are critical to maintaining customer trust and loyalty. | 1 |
Lufthansa | Dear LufthansaI am writing you to tell you that I am beyond thankful for all the help we got at the check in desk at Dublin Airport on April 30th at 10.30 amMy wife was flying to Zagreb with two small kids and thanks to Teresa, our experience was best ever! With 2 small kids things never go as planned however Teresa recognised and responded to a situation in very professional and friendly manner, she went an extra mile to save our flight from potential disaster. Teresa deserves to know that the effort she puts in to her work will pay off and reward is to follow. Because of this experience we will gladly fly with Lufthansa again.Thank you.Family Dzambic | 5 |
Lufthansa | Dear LufthansaI have had the worst experience with your airline during my recent trip…I booked tickets via your website from Copenhagen (CPH) to San Diego (SAN) with a layover in Munich (MUN) with departure on Wednesday 2nd of November.Everything went smooth and great, until I was about to board the flight to San Diego from Munich. At the gate an elderly woman, with poor english skills, sat down beside me and asked for my help during boarding since she had trouble walking, carrying her bags and were afraid of flying.When the employee at the gate announced that people in the need of mobility service and assistance could board the plane, the woman asked me if I would please accompany her and I found one of the mobility service employees from Lufthansa, and asked if I could come with her. He of course accepted the request, which was nice of him, and the woman was very happy.We went passed the place where you normally scan your boardingpass, and the Lufthansa mobility service employee had a conversation regarding me and the woman in german, which I do not understand. She then said OK and we could pass by, and board the plane via the mobility service transportation to the airplane (a bus). Before going to the bus, I showed my boarding pass to the employee from mobility service, and he wrote down information on his work phone. I thought everything was ok, and boarded the plane and landed in San Diego.Then I want to immigration, and they had trouble sending me through, since I apparently 'didn't board the plane', and the visa check/immigration took quite a while, and made me feel insanely scared and nervous. They ended up approving my immigration, and said that 'that is Lufthansas issue'. Immediately I thought something had gone wrong.When I had slept most of the jetlag off the next day, I went to check my return trip back to Denmark, and saw that my tickets were deleted????? So now I didn't have my plane home. I didn't receive any of my information about that, and I only discovered this because I thought something was wrong…I then contacted customer service via your app, and the handling from your employee on this case was NOT OK!!! I explained her my situation, gave her my booking code, and her conclusion was "But you are not in San Diego", and after explaining to her, that I WAS IN SAN DIEGO she said: "Then you must have taken another aircraft". Cause people can just do that???With a lot of discussing back and forward, and her talking to colleagues (allegedly), I had to pay EXTRA to get my tickets back???? I payed around 200 € besides the full amount I payed for my trip, and she was not treating me in a good way. After I gave her all my credit card information (which is not ok either by the phone), she promised me to send a confirmation e-mail, because all I had as confirmation of my return trip to Denmark, was her word over the phone… I tried asking for her name, but she wouldn't give it to me, and she wouldn't give her employee id/number either.Well the confirmation email never arrived, and I had to call you once again. An employee confirmed that my tickets were confirmed, and she send me the confirmation e-mail as I requested.After a lot of stress I was very happy to finally be close to my departure date for the return trip, and of course I couldn't check in, which again gave stress and I wondered wether or not, I could travel home again…All of this and a ruined vacation because I wanted to help an old and scared woman to the plane??? I mean where is the humanity in this? Apparently it costs 200€ to help an elderly when flying with Lufthansa… I really hope you will get back to me, so i can get some compensation for this awful situation you put me through…Regards a very frustrated costumerDiana | 1 |
EasyJet | Dear Mr. Lundgren CEO Easyjet, would you be kind enough to sort out the issue I have with your company.Quoted one price, charged almost double.Always found the plane crew to be exceptional. However the same cannot be said about your Customer Service staff. They are not empowered to solve anything and try asking for a supervisor?I feel sorry for all the staff based on how you treat your customers.Please Mr Lundgren reach out. | 1 |
Norwegian | Dear Norwegian,How can you proceed operating as a company and brand, and continue to sell flights to reduced prices, when you have left your previous customers more or less empty handed and without any excuse?I believe it's a joke that you continue to exist as a company and a brand, when you take no responsibility for your customer relationships, how and what you communicate, and continue to do business as usual. Do you seriously believe that you will obtain loyal customers and build a strong brand by this approach?As a previous customer, still waiting on a some sort of refund and a sincere excuse, I hope you somewhere in the future realise the importance of transparent customer care. | 1 |
Grupo IAG | Dear OWNERS of British AirlinesI am writing to express my concerns regarding a recent experience with British Airways that I found to be quite disappointing.Flight BA 0552 of January 12, 2025In my experience, the level of service provided was far below what one would expect from a reputable airline. Specifically, I encountered a significant delay during BA0552 flight, which was exacerbated by a lengthy crew replacement process that took two hours, followed by an additional 1.5 hours for flight attendant replacement.Throughout this ordeal, I found the staff to be unhelpful and, at times, rude. There was a notable lack of clear and honest communication regarding the reasons for the delay, leaving passengers feeling frustrated and uninformed.Given these experiences, I regret to say that I no longer view British Airways as a premium airline. Instead, I perceive it to be more akin to a budget carrier in terms of service quality.I recommend that potential passengers consider using your airline only in exceptional circumstances.I would like particularly like to highlight the behaviour of Chief Flight Attendants MR. INCOGNITO who was especially rude and dismissive towards to passengers!I hope you take this feedback into consideration as you strive to improve your services.Passenger Seat 2A | 1 |
Ryanair | Dear PCC Wiktoria Ka, you were absolutely useless! I have made two tickets and the agent simply refuses to help me, after I provide all the details, even give her the account user name and password so she can check for herself. She just closed the chat and left, I could have had more success talking to a wall. All she did was keep asking questions with 0 help. Absolutely useless!!!!! | 1 |
Pegasus Airlines | Dear Pegasus,I was scheduled to travel on 11th January from Sabiha Gökçen International Airport to Stansted Airport(Pegasus Airlines 1161, PNR No: 5P11DK), but I encountered several issues that made the experience extremely frustrating and unpleasant. Below, I've outlined the problems I faced:1. Online Check-In FailureI was unable to check in online as the Pegasus website and mobile application did not allow me to log in.2. Missing Flight InformationWhen I arrived at SAW Airport at 7:55 AM, I couldn't find my flight number on the monitoring screen. Concerned, I approached an employee who initially thought the flight might be canceled. After checking, they informed me that the flight was operating but wasn't displayed on the screen. This caused unnecessary confusion and wasted 10–15 minutes.3. Boarding Pass IssuesThe employee directed me to a self-service machine to obtain my boarding pass. After waiting 20 minutes in line, the machine failed to issue my boarding pass due to a system issue with recognizing the UK's updated e-visa system. The machine advised me to proceed to the counter for manual assistance.4. Long Queue at the CounterI joined the crowded queue at the counter, which moved extremely slowly. Despite repeatedly requesting assistance from seven different staff members, none offered help or prioritized my case. I stood in the queue for 75 minutes. By the time I reached the counter at 9:25 AM, I was told that boarding had closed and no further assistance could be provided.5. Forced to Purchase a New TicketWhen I went to the sales counter, I was told I needed to purchase a new ticket to travel to London Stansted. I had no choice but to buy a new ticket for £250 and took a flight at 13:35.This experience was both mentally and physically exhausting. It is unacceptable for a process as critical as issuing a boarding pass to take over 95 minutes, especially with no proper support or prioritization for passengers in urgent situations. This raises concerns about how senior citizens or passengers with medical conditions could endure such stress.Given the circumstances, I kindly request a full refund of the £250 I paid for the second ticket. The issues I faced were entirely due to your airline's inefficiencies, including technical failures, lack of proper support, and poor queue management.Thank you for your understanding and assistance. | 1 |
Iberia | Dear Readers ,Dont Fly with iberia this is the worst airline that i dealed with , they are thieves as i have purchased an airline tickets from Tangier to Barcelona and i wanted to cancel the tickets and after suffering to find an email to reach this horrible airlines and a number , one of their staff told me that i will get a refund and a confirmation letter from them within 3 days and nothing happened , i tried to reach the number once again but there were only a tone saying that " customer not on service " and the line is canceled , i also reached their number in the Us at +1 (802) 341-3458 , However the staff is hanging off the line each time iam explaning the issue , this airline and their staff are not decent they are theives who will only steal your money away . | 1 |
Ryanair | Dear Ryan Air,Booking refs: U5SB5RDQS7GSPlease help. My sons fiancée has booked a surprise 5 day trip to Barcelona during which was booked annual leave for both of them. Jack is in the British Army and they have cancelled his leave and are sending him on exercise in the Brecon Beacons. His fiancée is devastated and has told Jack about the surprise she had saved up for and booked and despite this the Army still insist that Jack no longer has the leave and will be in exercise in Wales. I feel so sorry for them because they are so sad about this and hence my email. Please can you on this occasion provide a refund? So far online representatives have been less than sympathetic but Jack is under military orders.Yours hopefully,Jacks mum! | 1 |
Ryanair | Dear Ryan Air,I really hope this message does not find you well. Not only do you have a disgruntled customer but someone who's lost faith in low fare made simple. I recently got engaged to the love of my life and she thought it would be great to celebrate by taking a few days to visit Berlin from London. On Wednesday December 27th we took a flight from Stanstead Airport from London. The strangeness began when the airport charged my future mother in law a fee to drop my fiance and I off at the airport. To your defense that's not your fault but hey it adds more to the story. We get to the airport and being a Canadian citizen I couldn't get my boarding pass on the Ryan Air app because supposedly Canada being part of the commonwealth of nations is not good enough. My beautiful fiance approaches the information table which goes on to charge her 5 pounds to print out one piece of paper and again that's not your fault but hey capitalism is great isn't it? In Canadian dollars for all those Canadians out there that's about 8 dollars. The flight was scheduled to take off at 750AM. Little did I know that a few centemetres of snow was about to ruin my day. Let me give you some context for those who are fortunate enough to live in lands where the white stuff is not an issue. The day my flight from Toronto took off to Iceland it had snowed about 20 centemetres. My flight took off with a half an hour delay. How? Because in Toronto we own snowplowes. Fast forward to Stanstead. It snowed no more than a few centemetres and a few hours wait turned into 6 hours of shenanigans. We did not take off until 215PM in the afternoon. The cherry on top you ask? The cabin crew charged us for water and food and did not provide us with any sort of compensation or free things for that matter. Just to put into perspective a bottle of water cost 3 euro and again for all the Canadians that's about 5 dollars. Berlin was great. Friday December 29 we are back at the airport for our Ryan Air flight expected to take off at 920pm. We got delayed yet again and why you ask? Well to quote the head crew captain "we are waiting for an engineer to check the airplane". And this couldn't have been done before the passengers boarded the flight? Could they not get any airplane and board the passengers and take off? Could we not have received some sort of warning at any point throughout the day? This just might be some bad luck and if it is then life goes on but from what I've read up on Ryan Air customer service and complaints it seems like many Ryan Air customers have the middle name "bad luck". This time the wait was over three and a half hours and again food and water was being made available at a price. The cabin crew said we can claim for these purchases but it wasn't guaranteed that we would be compensated for. So your telling me between two flights (a total of 3 hour flying time) and waiting over 9 hours of delay you can't guarantee me some sort of compensation?? I was told by a lovely fellow passenger that the EU has a law that if you are delayed for more than 3 hours you must be compensated. I'm not familiar with EU laws but it seems like I should be compensated 3 times over. The last point, and I'm not sure if this was the most comical event or everything I wrote previous, but the chief cabin crew member came on board and said "because the front doors were opened we are legally required to bring the stairs and attachment them and then detached them from the flight unfortunately we can't find any stairs so we are required to wait". Be mindful not a single passenger left or entered the flight. Truly a comical moment. This moment served as my paradmatic experience with Ryan Air.My fiance told me that customer service isn't great on this side of the pond. When I heard that I was quite disappointed because in Canada even if the customer is wrong he or she is always right and the provider always finds a way to rectify the issue at hand. I hope you find it in your kind hearts to rectify this issue at hand because supposedly here in Europe when a problem is reported no one listens or they hang up in your face because your being to pushy.Yours truly,A disgruntled Canadian from the Great white north who truly is more excited to get back to snow storms than to be delayed in another Ryan Air flight. | 1 |
Ryanair | Dear Ryanair Customer Service Team,I am writing to formally express my disappointment regarding an incident that occurred on my flight with Ryanair from London Stansted to Lisbon on November 3rd. I was unexpectedly charged €90 for my cabin bag, which was deemed too large by your staff. This came as a complete shock, as I have traveled with Ryanair twice before using the exact same cabin bag (including on Oct 28, from Lisbon to London Stansted) and was never charged any additional fees.I am requesting a full refund of the €90 charge, as this situation was not only unfair but also deeply distressing for me. I am an oncology patient suffering from an ultra-rare form of cancer, which requires me to travel periodically to the United Kingdom for medical consultations, as there is no available treatment for my condition in Portugal. These trips are already financially and emotionally burdensome, and this additional, unexpected fee added unnecessary stress to an already challenging journey.The manner in which I was treated by your staff further exacerbated the distress of this experience. When I realized I was being charged, I became overwhelmed with emotion and broke down in tears. Despite this, the staff member assisting me remained completely indifferent and was even somewhat rude, despite the fact that I had not said anything to provoke such behavior. This lack of empathy was particularly painful, given the difficult circumstances I was facing.This experience has left me deeply shaken and has made me hesitant to travel with Ryanair again. The inconsistency in your baggage policy enforcement creates uncertainty and anxiety, and I fear facing another unexpected and distressing situation in the future. Given my health condition and the necessity of my travels, I appeal to your humanity and urge you to address this issue with the seriousness it deserves.I kindly request a refund for the unjustified charge and an assurance that Ryanair will take steps to ensure a more consistent and compassionate approach to customer service. I hope you will consider my case with empathy and fairness.I look forward to your response. | 1 |
Ryanair | Dear Ryanair Customer Service Team,Thank you for your response. However, I believe my concerns have not been properly addressed.Regarding the baggage fee, the issue was not that we were unaware of the baggage policy, but rather that we were explicitly informed by your check-in staff that our 10kg bag did not need to be checked in. Based on this incorrect guidance, we proceeded to the gate, only to be charged an additional fee. This miscommunication was entirely on your staff's part, and we should not be penalized for following the instructions we were given. I kindly request a refund of this charge, as it was a direct result of misinformation provided by your own personnel.As for the seating issue, I would appreciate a more specific response. Being forced to sit in an unnatural position for an entire flight due to the aircraft's layout is not acceptable. I would like to know how Ryanair plans to address such seat assignments in the future to prevent similar discomfort for other passengers.Lastly, regarding the extreme cabin temperature, I appreciate that my feedback has been passed along, but I would still like clarification on why this occurred and whether Ryanair is taking steps to ensure a comfortable in-flight environment.I look forward to your response and a fair resolution to these matters.Best regards, Mikkel | 1 |
Ryanair | Dear Ryanair Customer Service,I am writing to express my extreme disappointment and frustration with your airline. I have had the misfortune of dealing with your company's incompetence and lack of integrity, and I feel compelled to share my story.Recently, I attempted to check in online and obtain my boarding pass through your website, only to find that it was down. When I called your customer service for assistance, I was assured that I could simply come to the airport and receive a complimentary boarding pass. However, upon arrival, I was informed that I would have to pay for the boarding pass and that I would receive a full refund within 24 hours.To my dismay, weeks passed and I still had not received my refund. When I contacted your customer service again, I was informed that while your system showed that I was entitled to a refund, they were unable to process it. This blatant disregard for customer satisfaction and honesty is unacceptable.I demand immediate action and resolution to this matter. Your deceptive practices and lack of accountability have left me feeling betrayed and taken advantage of. I expect a prompt response and a full refund as promised, without any further delays or excuses.Sincerely,booking ref CNRHPG | 1 |
Ryanair | Dear Ryanair Customer Service,I am writing to formally lodge a complaint regarding the handling of my compensation claim following my denied boarding on a paid flight. The manner in which this matter has been dealt with is unacceptable and has caused me undue stress and frustration.On 29/08/2024, I made a complaint regarding my denied boarding, and I was informed that I was entitled to €400 in compensation. Following your instructions, I provided my bank details as requested. However, despite doing so, I received no further communication from Ryanair for over a week. It was only after I lodged another complaint that I received a response.In your latest communication, I was advised to apply for compensation online, despite your earlier assurance that the compensation would be processed after you received my bank details. When attempting to submit the claim online, I was unable to do so as the website states it has been more than 14 days since the incident occurred. This contradicts your previous instructions and appears to be an attempt to unfairly delay or deny the compensation I am rightfully entitled to.As a passenger, I am aware of my rights under *EU Regulation 261/2004*, which provides compensation for denied boarding. According to this regulation, I am entitled to financial compensation, and Ryanair has a legal obligation to provide this within a reasonable timeframe. Given that I have complied with your requests and the delay is solely due to Ryanair's failure to act in a timely manner, I expect this issue to be resolved immediately.To summarise:- I was initially told my compensation would be sent after I provided my bank details, but this was not done.- I was then advised to apply for compensation via your website, which I am unable to do because it claims I am outside the 14-day window.- Ryanair has failed to fulfill its legal obligations under *EU Regulation 261/2004*, and this matter must be resolved immediately.I request that you honour your original commitment and process my compensation without further delay. Please provide a direct resolution and confirmation of when the €400 will be transferred to my account.Failure to resolve this issue promptly will leave me with no choice but to escalate this matter through alternative channels, including reporting Ryanair to the relevant aviation authorities and considering legal action if necessary.I look forward to your immediate response and resolution.Yours sincerely,Denisa Irina NegoitaFKQY9PFR1008-RK1006 | 1 |
Ryanair | Dear Ryanair Customer Service,I am writing to formally request a refund for the additional costs I incurred due to a series of issues related to my recent flight with Ryanair.On the day of my flight, I encountered significant problems while trying to check in. Your app was down one hour before my flight, and when I arrived at the check-in desk, the WiFi was also not functioning, preventing your staff from assisting me. And everytime I tried to prove my identity it would kick me out of the app. As a result, I was left with only four minutes to check in and was forced to pay the £55 check-in fee due to the lack of available assistance.On the return flight, the plane was delayed by 40 minutes, which caused me to miss my bus connection. I had to purchase an additional £18 bus ticket to travel on the next bus. This delay also caused me to miss my train, which resulted in an additional cost of £49.98 for the next available train ticket.In total, I am requesting a full refund of £122.98 (the £55 check-in fee, £18 bus ticket, and £49.98 train ticket).I believe these costs were directly caused by issues on Ryanair's part, including the malfunctioning app, the lack of support at the check-in desk, and the flight delay. I trust Ryanair will honor its obligations under consumer protection laws and look into this matter urgently.Thank you for your prompt attention to this issue. I look forward to your response and hope for a swift resolution. | 1 |
Ryanair | Dear Ryanair Customer Service,I hope this message finds you well. I am writing to formally lodge a complaint regarding the appalling behavior of your staff during my recent experience with your airline. I have been a loyal customer of Ryanair for some time, but the incident I encountered has left me deeply concerned about the treatment of passengers.During the boarding process, I was subjected to extremely rude, aggressive, and inappropriate behavior by several members of your staff. One staff member was walking between passengers, searching for someone with luggage, acting in a manner that made me feel like a criminal. This invasive approach created an atmosphere of hostility and made me, and perhaps others, feel as though we were guilty of something, which was not the case.At the desk, a staff member called Emmanuel or Emanuel repeatedly demanded my passport in a bullying manner, saying "give me your passport" over and over, as though I was unable to hear or understand them. This aggressive repetition was both humiliating and deeply disrespectful. I felt as though I was being treated with disdain, which is entirely unacceptable.Furthermore, two other staff members, one with rich hair and the other wearing glasses, were loudly screaming, and even touched my belongings without my permission. They went so far as to tell me that they wouldn't allow me to board the plane, which felt like a form of intimidation or even a threat. Their lack of professionalism and hostile attitude left me feeling helpless and harassed, rather than supported as a paying customer.Instead of offering assistance or advice, these staff members acted rudely and made the experience unnecessarily distressing. I expect Ryanair staff to act with courtesy and professionalism, and what I encountered was far from that. I feel that this treatment is unacceptable, and I ask that you investigate this matter seriously.I kindly request a prompt response to this complaint and clarification on how Ryanair intends to address this unacceptable behavior to ensure that no other passenger has to experience such a distressing situation.Thank you for your attention to this matter. I look forward to your response.Sincerely,Carmine R | 1 |
Ryanair | Dear Ryanair company, I totally understand all this Covi19 situation, I have been super patient about it. I'm trying to reach out, some how, since it's been impossible through your email address.Regarding the recent news about the "Refund Update"... My flights were cancelled during the period from April.Using your information "At the end of June, 50% of April cash refunds have been cleared.By 15th July, the balance of April cash refunds will be processed". Today is August 17th and still waiting for that refund!!!Liliana Cunha | 3 |
Ryanair | Dear Ryanair today none of your self bag drop worked in poland. Your support staff couldent fix it and your staff there is more concerned with the coffe then how to Get the baggage ok the plane. So basicly we paid you for bags we couldent send anyway! Thank you! | 1 |
Ryanair | Dear Ryanair, please stop nudging people to buy upgrades when booking a flight, or lottery tickets when airborne and such...it makes you look cheap. Let your customers check-in immediately upon booking confirmation, free of charge. And please, do pay to Zagreb airport for the use of passenger tunnel, it is not fun to stand in the rain for 10 minutes while trying to get aboard. My health is not great and I cannot afford to risk it by getting skin wet just because some cocky suit of yours thinks of profits before people. Yes, I know the tunnel costs money and it is probably overpriced but my health is much more important than your bottom line. I would appreciate if you could, at least sometimes, reply to customer complaints. I sent mine over a month ago, ref.number 21311001. Thank you very much. | 2 |
Ryanair | Dear Ryanair,I am disappointed that I have to raise such a complaint when I should be enjoying my weekend break to Venice for my 6th wedding anniversary.On Saturday 24th August I took a flight from Stanstead to Venice, prior to the flight I had to check my bags in.On the approach to the check in desk, there were que filters in place to ensure passages knew which way to go.As there was nobody using the filters at the time, I went underneath the filter barriers to get to the front opposed to following the filters.As I got to the check in point, Paul (employee of Ryanair) said "you have to follow the filter, so go to the back and walk around again".As I was following Paul's request, he went on to say "In this country we que!"At this point I thought to myself, what country does he think I am from ( as I clutched my British passport).After checking in my bags I said to Paul, how you spoke to me was very rude and uncalled for, this could be deemed to be a racial or discrimination comment.Paul went on to say, "don't play that R card with me and get out of my way!"I went from being very clam and composed at level 0 to upset and offended at level 100, I said to Paul you have zero customer service skills and your manners is not something to be desired or proud of!I asked Paul if he was the duty manager and he said "no!", I asked him who the duty manager was and he said "find them yourself, I have a que to manage".As I went to the customer service desk to ask for management assistance, my wife observed Paul's working practice and she saw that other people were allowed to do what I did without being challenged by Paul.My wife approached Paul and asked "why are those people allowed to go under the filter rope and my husband wasn't?".Paul responded "they have family at the front"My wife challenged this as she saw where the people came from, at this point Paul said "don't play the R card with me"My wife said "I didn't mention anything about race, I was pointing out that you discriminated against my husband!"I managed to speak to the manager (Mark Turner) who said he would speak to Paul but for anything to happen I must go via this process (emailing now).My family are a mixed family Black and White, and we won't accept discrimination on either side.As you will see from my email address or if you google my name I am a publishing director for the local newspaper that covers Stanstead core footprint, is London, Hartfordshire and Cambridgeshire, depending on the way this complaint is handled I will deem how much coverage this discrimination complaint gets.As I said previously, my family and I won't tolerate discrimination on either said and Paul clearly showed he discriminated against me.Had I had time, between checking in the bags and boarding I would have raised this complaint with the police due to the nature of the incident being very serious! | 1 |
Ryanair | Dear Ryanair,I booked two flights with you on 30 Jan 2023.1/ Dublin to Tallin on Thu 15 June 2023. GBRTKFand 2/ returning from Vilnius to Dublin on Sat 24 June . ALR6TEYou informed me literally next day that the Tallin flights were to be cancelled. You did provide a refund for that flight.I was hoping to find a replacement flight but nothing has suited my dates. I am now having to cancel my hotel and opera bookings for which my wife and I had looked forward to immensely.I am now appealing to you to refund the second flight or even give us a voucher for another flight.Best regardsJames Bailie | 1 |
Ryanair | Dear Ryanair,I would like to express my dissatisfaction with what occurred during my recent flight from STANSTED AIRPORT to Pescara. At the check-in desk, I faced difficulties and treatment that I consider completely unacceptable.Upon arriving at the desk, I politely asked if gate 34 was for Pescara. The agent confirmed and immediately asked if I was priority or non-priority. I answered "non-priority," and he told me that in that case, no luggage was allowed, which seemed strange to me as it is possible to add luggage even without priority. I then explained that the bag was the 5 kg allowance for my infant, to which he turned to his colleague, who confirmed that everything was in order.After waiting, and seeing that priority boarding was starting, the agent announced that non-priority passengers could also board. When I approached, he checked my documents and told me I needed to pay for the luggage because it was not allowed. I responded, slightly annoyed, that I had traveled with that same bag for years without any issues. At that point, he said his manager needed to check. I then approached the manager, who asked me to place the bag in the check baggage area. I explained that the luggage allowance for infants differs from hand luggage, but he insisted and asked if I could prove what I was saying.When I took my phone to show the relevant information, he responded that he knew the rules for infant luggage and finally allowed me to pass.This experience was very unpleasant, as it is clear that they were trying to find an excuse to charge me for a bag that was fully authorized. I am sure that if there had been someone else who didn't speak the language or wasn't sure about the bag's dimensions, they would have been charged an amount they shouldn't have had to pay. | 1 |
Ryanair | Dear Ryanair,It's nice to acknowledge service when it is good.My husband and I boarded a Ryanair flight from Bournemouth to Dublin last night after having a lovely few days in Poole.The flight had to divert to Manchester airport temporarily due to not being able to land in Dublin because of drone activity. Even though we walked in our front door at 1 am , 3 hrs later than expected we were conscious that some of the crew that had to return to Bournemouth to their families too . So, the captain was fantastic, kept us in the loop on what was happening. The cabin crew were efficient and patient with all that was happening and offered assistance any way they could. Well done Ryanair, hope everyone got home safely.Anna Daly | 4 |
Ryanair | Dear Ryanair,There have been times I've cursed your bag restrictions, rolled my eyes at the overweight charges and tutted at your ever busy customer check-in desks. Today I forgive you for everything. Today I give thanks to the airline that took me and my daughter home to Valencia and to my husband before the borders close.Ryanair when the Irish needed you to get home ( to Ireland or to Spain) you came through!Today I want to thank all of the Ryanair staff for working and for being so calm and collected in the face of this extremely difficult and stressful situation. Today you made me proud to say you are an Irish airline ☘ï¸. Thank you and God bless you all. Go raibh maith agat Ryanair. ☘ï¸ðŸ‡®ðŸ‡ªðŸ‡®ðŸ‡ªðŸ‡®ðŸ‡ªShona O'Callaghan | 5 |
Ryanair | Dear Ryanair,on the flight FR4130 from Alicante to Frankfurt many passengers didn't wear their mask properly. On top of that some of the passengers didn't even wear a mask at all during the flight. After landing the people stood around and grabed their bags as if the virus didn't exist. Some of them still without a mask. Suprislingly the flight attendance didn't do anything to stop all that. They spoke to passengers, who wore their masks underneith their noses without reminding them to wear the mask properly.Contrary I've had a very different experience on my journey to Spain. The staff of KLM reminded passengers, who didn't wear a mask properly politly but strictly to wear their mask and didn't hesitate to do so until the mask was worn in the right way.Honestly speaking I think everybody who has been on your flight FR4130, should do a quarantine of 14 days. Why aren't you working harder to stop the virus like KLM does and other competitors? Not only you but also many other people in numerous industries and countries rely on low infectionrates. At least on that flight you didn't do anything to prevent the virus. I am not an expert in virology but I would say that flight let the infectionrate of the passengers rise dramatically.Personally I don't feel save of flying with your company anymore and will look for flights from competitors in the future. | 1 |
Ryanair | Dear Ryanair...Firstly let me congratulate you on your consistency... Your consistency to be completely ham shank.CHECK IN:How on earth can the 7 people in front of me be (and part of my travel group) be 4-5 kilos under weight on their check-in, however I'm treated like a terrorist who's additional 0.2 kilo over weight can only be overcome by taking out out 6 pairs of (fortunately clean) Calvin Klein boxers in front of Maureen whonwas running a packed check in desk (Good job this didnt happen on the return journey especially for another travel companion who for now we will use the AKA of ROOKSY as after a few cheeky McDarko kebabs, the same could not be said for his slughtly soiled returning underwear after a "Disco fart " went horribly wrong...) However, I'll be honest, I transferred them to my hand luggage, problem averted. Not a massive issue, as rules are what keep our great country great...RETURN JOURNEY:HOWEVER I FEEL IT IS ONLY FAIR YOU ADHERE TO SOME BASIC RULES IN RETURNif you are going to make me stay awake for 54 minutes (yes fifty four) while the 2 trolley ladies slowly work there way from the front all the way to row 32 PLEASE ENSURE THEY HAVE SOMETHING TO SELL ME.....Eager to seal my amazing holiday with a Small Bailey's as I do every time I travel to help compliment my sleeping Tablet, can u believe THEY WERE COMPLETELY SOLD OUT....!!??No worries, I'll order something else...THIS WAS IN THEN FOLLOWED BY 11 (YES 11) "Sorry we don't have any of those either"Now I don't want to say my FRIEND Jake Is "addicted" to lasagne, but let me tell you he cried when the ONLY, yes 1 and only MEAL AVAILABLE WAS RATATOUILLE...I Think that says all does it not?Am "Aubergine based stew"....I then asked if I could have one of your brochures that told me what I could choose from, however the response was "there's no point cos you'll only want something we don't have" . . And she was right, as you had nothing !!I WANT TO GIVE YOU MY MONEY!! WHY DO YOU NOT HAVE ANYTHING TO SELL ME?Needless to say us 6 lads aged 22 to 28 (ish) all looked absolute Turbo goons sharing 3 "Froot shoots" and a bag of plain crisps.....As an international D.J who regularly takes to the SKY.... let me speak for everyone on flight FR9502 from Croatia to Manchester on the 5th July (well everyone who wasn't in the first 7 rows who apparently feasted like kings on a FULL TROLLEY OF TREATS)RYANAIR....YOU SUCK at providing a very basic service to your customers.Ps as it is not always possible to get tone across in text based communication I've added some Emojis to highlight my frustration.(Sad face)(Angry red face)(Monkey with hands over mouth)(Shaking fist and plane)Cordially,Ratterz, Jake Lasagne, ROOKSY McDarko pants, Harvey price, Gary the lip, and Dave "were on our jollies" B. | 1 |
Ryanair | Dear RyanairMy refund about flight number U96M9Dto Madrid 04/05/2020 17:10u and back home 07/05/2020 19:45u.You company didn t pay the money backto me yet.We ask you too doso it quickly.Hans van Wijnen | 1 |
Ryanair | Dear RyanairThe kind of bad service you have to look for a long time!I booked a flight, hotel and bus to London a long time ago, as it is a confirmation gift for our daughter here in May. You then choose to cancel our flight there. In a panic, since neither hotel nor bus can be changed, I rebook to the first possible flight. Unfortunately, it is an evening flight and the first order was a morning flight. So we lose 1 day down there. I then contact you by phone and am told that I can change the flight time there and home without charge, but I have to change both ways. After trouble, I moved the hotel. When I call you back, I get the message that this was an error and that I cannot change the departures. So I have just changed it at the hotel and now have to try to change it back again. When I mention this to Ryanair and say it's out of order, the smoke is slapped on. On top of that, I have some bus tickets that I can't use because the flight they're on has been canceled. They won't refund these either, since I have to send it without VAT... I only have the receipts I've been sent, nothing else!! The worst of it all is that now I'm left with a present for my daughter that's actually about to go to waste, and Ryanair doesn't give a damn!!! | 1 |
Pegasus Airlines | Dear Sir or Madam (Pegasus Airlines),I have been informed that my flight from Tehran to Istanbul has been canceled without any alternative options provided. This situation forces me to remain in a foreign country, incurring significantly higher costs for a new flight. Who will cover my hotel expenses during this unexpected stay? What provisions are you making for my meals and accommodation? Your decision has left me with numerous unanswered questions and considerable distress.I expect you to take full responsibility and clarify what actions you will take in situations like this, as well as your obligations as an airline.Trip.com says that you are responsible for this situation and not they!I await your prompt response.If you don't answer my mail, so I share it with everyone!Sincerely, | 1 |
Grupo AirFrance-KLM | Dear Sir or Madam, we are totally disappointed with our booking VHVBT9 I made the booking back on December 18th, 2022 time 16.33GMT time I have the app on my phone, and also an Air France account on the web, I looked at my booking on the app on Sunday the 11th, and it said I had no upcoming trips, I called on Monday the 12th the first agent could not find booking said to hold the line which I did for 20+ plus minutes only to be cut off, Recalled got connected had to go through all the same questions, to be told I was issued a refund, Well I check my bank account all the time, had never received anything, she said to hold the line, held for 20 plus minutes, and once more got cut off. At no time since making the booking had I received an email to say the booking had been canceled or money refunded, what a total shambles I can't believe the stress you have put me under in the last few days unbelievable, Made the 3rd call got through to a new agent who she seemed to take the matter serious had to repeat all the questions explain what the problem was again put on hold over 1hour she came back and said they would issue new tickets but still the same booking reference, but I had to give credit card number once more the new fare was €1,132, she said it had gone to the back office for re ticking, I asked if as a goodwill jester, we could have a business class ticket she said no upgrade the ironic thing was the business was less money €864, you must enjoy the poor business practice how to keep a loyal customer happy, no apology and still no tickets numbers the phone calls started at 12PM and lasted till after 2 pm. To find the right place on web site to send a complaint you need a degree | 1 |
Lufthansa | Dear Sir or Madam,I and my husband use service of Lufthansa for last 25 years. But 22.06.2017 I had bad experience of using this company. They cancelled my flight Nr. LH893 from Riga to Frankfurt, so my son and I lost our flight from Frankfurt to Miami.The company offered us to fly 3 different airlines with 3 transfers. Each transfer to another flight I supposed to carry on the 32 kg luggage by myself. Usually only international direct flights accept 32 kg luggage. So I would have to buy other suitcases to sort my luggage. After that my son and I would have to bring all suitcases by our hands to the next gate. So it was absolutely impossible to accept this offer.I have to note that it was problems with communication with airport representatives in Riga cause Lufthansa doesn't has it's own representation in Riga, so stuff suppose to call to company by every question to solve the problem.As your company cancelled our flight my son had lost his flight to Boston so he didn't get to the sport camp. I had so many problems and expenses due to this situation.We wrote letters, called for many times, but we did not get any concrete answer.This attention to regular clients from worldwide famous airlines company looks weird.I just want to know how to solve this situation. | 1 |
Grupo AirFrance-KLM | Dear Sir/Madam, KLMI would like to come back to why we have no claim we went on holiday and already knew in the plane that we would arrive without the suitcases.The stewardess then asked us to write a note where we would stay and we immediately said that we would travel around with a camper.But we were still two days at a destination in the area, we still had good hopes and thought that the suitcases would come with the next flight, unfortunately this was not the caseSo we had to buy a lot of clothes and spent more than half an hour on the phone every day trying to find out where our bags were!After almost 6 days, our suitcases were brought to Williams, where we only stayed one day longer, to get our suitcases! .,When we came back, we filled in everything, later called a few more times, and according to the person on the line, everything was filled in correctly!I know some of the starwardesses and asked them and they said yes it always takes a long time but it usually works out with KLM!So we wait and see, which is a pity, because if you call you maybe 550 times, you might be luckier.I would like you to take another look at our claim because we have only claimed a small part because there has not yet been any discussion about our costs and telephone time and time for new purchases for clothing, my mountain boots the distant viewer towels swimsuits everything was enough in our suitcases and then also your vacation days !! who are ruined by it! instead of relaxing on a nice trip that we have to work very hard for and then have to arrange everything for more than 5 / 6 days every dayLoke family | 1 |
Pegasus Airlines | Dear Sir/Madam,I would like to inform you that I have made a reservation for a flight from Kayseri to Sabiha Goken, flight PC 2735, scheduled for September 6, 2023, at 13:35. Upon arrival at the check-in counter, I proceeded to submit my luggage and was given a tag for my handbag, as well as another tag for my laptop as part of the boarding process.However, On boarding the supervisor who reviewed my ticket informed me in a rude and impolite manner that I was only allowed one bag and insisted that I leave my laptop at the airport. I attempted to explain that I had been provided a tag for my laptop by the check-in desk, but the supervisor disregarded my statement and insisted that I follow their instructions.Consequently, I was forced to rearrange my bags, placing the laptop bag inside my handbag, and leaving some of my belongings at the airport. I must mention that on previous flights from Prague to Istanbul (flight PC 302 - YA2PXP) on 30th August 2023 and from Sabiha Goken to Bahrain (flight PC 824 - YA4CW3) on September 6, I had been permitted to carry both a handbag and a laptop bag without any issues.Therefore, the problem lies not only in being asked to leave my laptop behind but also in the disrespectful and rude manner in which the supervisor handled the situation. I sincerely hope that you address this matter seriously as I am extremely dissatisfied with the entire experience. As my family and I are frequent flyers to Turkey, we will now consider other airlines, even if they come at a slightly higher price, to avoid being put in such distressing situations again. | 1 |
Turkish Airlines | Dear Sir/MadamI am awaiting refunds from Turkish Airlines for flights cancelled on 10 June CT to Istanbul, 11 June: Istanbul to Nice and 22 June: Budapest to Istanbul and 25 June: Istanbul to Cape Town. I have not been informed directly via emails about the refunds. There is no one to contact at all. Turkish air are not helping. Booking UZDVS7 | 1 |
Ryanair | Dear Sir/MadamI would like for my next booking to pay with Bitcoin. Please add bitcoin to payment options.Thank you | 4 |
EasyJet | Dear Sir/Madamref: K2FNTBH Flight no: EZY8293 Flight Depart: 08.25We went to Innsbruck for a skiing trip and were part of a party of 4. This trip had been planned for 2 years and cost us £6000 all in. We paid for 23kg checked luggage, 1 bag each. My wife and I only had 1 x23kg bag and 2 smaller ones weighing 10kg, so one would have to go onto the plane. Gatwick use a unique self service system which wanted a visa check on my wife and would not print the baggage label. My wife has a resident permit card which needs to be shown at all airports.The main manager came to help and agreed that my wife did not need a visa, but she said that the system would continue to say a visa check was needed and not print the luggage label. She told us to take it onto the plane as the bag was small. We just done as we were told as she walked away.At the departure gate, another manager stopped us boarding and was aggressive and bullying, demanding we paid for the luggage. When I explained what happened and that she should talk to the manager at the check in, she just told me that SHE was the manager here and completely dismissed my appeal. We had no choice but to pay for the luggage.Through absolutely no fault of our own, we have been charged twice for my wifes luggage when we had all paid in good faith to have the luggage taken onto the plane at check in.We started a complaint with customer services and were told visas are only checked by immigration. Actually, that is only when you come back into the country. Visas and resident permits are checked at the check in. Since then we have been arguing for almost 3 weeks. I noticed that I never speak to the same adviser twice. It is 7 or 8 advisors now. They asked for photos and size of the bag, and then asked again a week later. They concentrate on unnecessary information and avoid the main issue. This is clearly a merry go round that they are trained to do IMO. Not very professional at all. They have not made any checks to find out what went wrong.Easyjet, you owe us a refund for the costs we paid for the luggage to be taken at check in. If you are not going to make a proper investigation, then let us take this further. Enough of the sillyness. This was our first flight with your airline and so far it is a less than impressive service all round.SincerelyDavid Gray | 1 |
Grupo AirFrance-KLM | Dear Sirs and MadamsUnfortunately I have to add myself to the chorus of people treated vabky from this company. On both my flights they refused to board my hand luggage into the cabin. Needless to say my hand luggage was fully compliant. The passenger next to me on both flights was allowed to bring his hand luggage on the plane. I wrote a formal complain to the company and the answer sounds like this:Dear Sir in order not to exceed the overall weight on the plane on behalf of the captain some luggage will be chosen randomly and put into the hold. Randomly???? In 2019 they are unable how much luggage will be on that particular flight. I will continue my fight against the company reporting what happened to the aviation authority in my country.Never again with this air company!!!Andrea Orsini | 1 |
Eurowings | Dear Sirs,After my fight had been cancelled I never received the voucher after clicking the link to get it (4 days ago). While speaking on the phone with an employee of yours, absolutely no solution was given after mentioning the urgency to book the flights.While asking if your employee could book new flights and issue a payment note to pay the difference (or pay it by card within the phone call), nothing could be done. While still explaining my point of view, the employee started saying goodbye and, while asking if she would propose any quick solution instead of saying goodbye, she HANG UP THE PHONE before even ending the conversation.Never in my life I experienced such a miserable service and enough to NEVER fly again with Eurowings.I demand an apologize, as not only a customer but specially one with cancelled flights.For traceability the call started at 15:16 and ended at 15:52 (more than 30 min waiting) and was supposedly recorded by Eirowings. | 1 |
Grupo AirFrance-KLM | Dear Sirs,I have often flown KLM/Delta but this experience was so disagreeable Idon't know if I will do it again. At Boston airport we were delayed due to the snow but also due to technical problems which can happen.What should not occur specially to Business Class passengers is thatyou sit there in the airplane for over 3 and a half hours with little communication from the pilot, no attendance from the stewardessesfor the exception of once going by offering some chips or nuts. Nothing to drink except when we were first seated. Disagreeable crew.One was too busy seating with a passenger whom she knew the whole time.Besides this I missed my connecting flight to Barcelona with V uelingthe next day forcing me to sleep the night in Amsterdam. I received absolutely no help from any ground KLM personnel on the groumd. I felt completely lost. The only help I received, unbelievably, was with an airline that had nothing to do with my trip. British Airways who directed me where to go and what to do.I will be pacing a formal complaint due to having my passengers rights violated an expectin the reimbursement of the new flight I had to pay as well as the night at the hotel.Thank you,Carmen Serrano Ainer | 2 |
Iberia | Dear Sirs,thanks for your detailed answer (see below), that is not helpful at all (as your are not telling me anything new!). Apart from that, it shows clearly IBERIA'scustomer evaluation! By the way, did you know, that Iberia was late, when we were returning from South America and did not even apologize for it?! However, we will not miss any chance to share our IBERIA experience with others and of course from today on, we will avoid Iberia when ever possible. Congratulations - your customer care could not have been worse, then that!Kind regards, Olaf Kempin and Ana Paula MarquesxxxOn Fri, Nov 15, 2019 at 11:20 AM IBERIA No-reply wrote:Dear Mr Kempin,Thank you for your notification regarding flight IB3097 of 22/10/2019.With regard to the compensation requested, this is only payable when boarding is denied due to overbooking, and this was not what happened in your case. To be eligible for compensation, you must have a confirmed booking and you must check in before the flight is closed.In any case, we thank you for taking the trouble to contact us. Kind regards.Iberia Customer Services | 1 |
Ryanair | Dear SirsI would like to report a situation that occurred with Ryanair regarding the online check-in of flight FR 4391 on October 8, 2023 (17:45) departing from Marresh (RAK) to Lisbon (LIS) - booking number QGSLKC, as well as the illegality committed by the Ryanair counter at Marrakech-Menara International Airport during my flight check-in process.I bought my ticket through eDreams completely legally, but to my surprise I couldn't check in online or add my extra luggage. I was charged a fee to check my documents through a Ryanair platform, which was unable to verify them. I tried countless times and even contacted Ryanair's support service (which you can find by registering my contact details), which failed to solve my problem.When I arrived at the airport, I was informed that I had to pay a fee to check in, which I was unable to do because the system provided by Ryanair was not working, and for which I had already paid in advance (Express Verification).More seriously, a situation occurred at the check-in counter that constitutes a violation of the right to protection of my personal data. When paying for check-in at the Ryanair counter at Marrakech airport, my card details were recorded and used to make the payment, without my consent. Ryanair is an European company and using data without consent is illegal, as stated in Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.First of all, I hereby request that Ryanair delete my credit card data, which has been used illegally, otherwise I will be forced to take legal action against the company. I also request that this action be followed up by a written communication stating that the relevant data has been deleted from the system.I also request that I be reimbursed for the amount I paid for a service that Ryanair did not provide and which it charged me for, a service called "Express Verification". As well as a full refund of the check-in fee, which I was unable to pay for a reason beyond my control and for which Ryanair is solely and exclusively responsible.I look forward to hearing from you.Sincerely,Joana Saraiva | 1 |
Ryanair | Dear Trustpilot Team,I am writing to submit a complaint regarding Ryanair due to a duplicate charge for baggage on a booking I made approximately one month ago. During the booking process, I paid an additional fee to include two checked bags, as confirmed by the attached payment receipt.However, at the time of check-in and boarding, I was informed that I needed to pay again for these two bags. Given this unexpected and unjustified double payment, I reported the issue through Ryanair's customer chat service. The company acknowledged the error and instructed me to submit a refund request, assuring me that it would be resolved. Nevertheless, after submitting the request, Ryanair responded negatively, refusing to proceed with the due refund.This incident has resulted in a double charge, infringing on my rights as a consumer. Therefore, I kindly request your intervention to ensure the refund of the duplicate payment and to prevent similar situations from occurring for other passengers.Please find attached all relevant documentation, including proof of both payments made and the communication history with Ryanair. I appreciate your attention to this matter and your assistance in facilitating a resolution.Best regards,Bruno | 1 |
Turkish Airlines | Dear Turkish Airline,I am writing this email to report an issue for the voucher application of the cancelled flight: TWG3LX.My flight to Guangzhou China from Dublin is rescheduled again and again from April to May and now to 10 June.Firstly, I email your call center in May and ask them to cancel my booking because it keeps suspended. Then your email reply to me saying that the my booking is cancelled.Secondly, right before the flight date, I have already double checked the booking TWG3LX in my apps, no boarding online is available, which means the flight is cancelled before 10 June 2020.Thirdly, call center help me to check the flight on 10 & 11 June 2020. The flight route TK072 from Istanbul to Guangzhou is either suspended or cancelled. So it means it is not possible for me to fly the flight if I don't cancel the booking.However, now when I am going to apply the voucher (not refund, as I think voucher would be easier to get), I was told that my flight is in order and not cancelled. So I can not get refund or voucher.This is totally your customer service's mistake. But no matter how I contact your sale center by phone or by email (your ireland sale center) or by your feedback form. Your answer is just simply rejection to my refund request, even I provide you the correspondence showing your sale center cancel my booking.No choice, I have to report the issue here in your fb page and urge you to seriously look into my case and grant me either voucher or refund.Thank you and well regards, | 1 |
Turkish Airlines | Dear Turkish Airlines, Your call center customer service is not helping me. Transferred me without informing me or the other representative. Your call center representatives hung up on me. I am just asking for help because Turkish airlines canceled my flight from Istanbul to Billund, Denmark. I am asking for help to find a new flight. | 1 |
Turkish Airlines | Dear Turkish Airlines,I am writing to express my profound dissatisfaction with my recent travel experience, which was the worst I have ever encountered in my whole life.Initially, I was downgraded from my Business Class ticket to Economy without any explanation and informed last minute that the aircraft had been changed.Although all Business Class seats were empty, I was not allowed to sit in them, despite having paid for a Business Class ticket.Furthermore, a staff addressed me rudely and threatened to remove me from the aircraft in front of other passengers. This behavior was so unprofessional that several passengers and crew members apologized to me on her behalf and expressed their willingness to file a complaint with me.Upon arriving in Istanbul, Turkish Airlines told me that Azal Airlines had failed to do its job and issue my ticket for the second leg of my trip.According to Turkish's system, it showed that I had missed my 1st flight, which led to the automatic cancellation of the 2nd one.This was due to Azal Airlines' mishandling of my case. But still Turkish Airlines did nothing to help me. Even though I had plenty of time to make it onto my original 2nd flight and I had purchased the whole reservation through TurkishAirlines.com.Turkish Airlines made me run across all the whole airport sending me from one counter to another not taking any responsibility at all. They also tried calling Azal so they could confirm over the phone that indeed I had made it on my 1st plane but no one picked up the phone after trying and waiting for a long time. For all these reasons and the negligence and lack of humanity from both Azal & Turkish Airlines, I didn't make it into my 2nd flight to my destination.I needed to be in Lisbon on time for a very important meeting and never made it.I was stranded at the airport for 12 hours until the next available flight, which I had to purchase myself for €900 out of pocket.Neither airline even offered a hotel in the airport. Truly horrible experience to go through. No humanity, kindness nor empathy.I had woken up at 5 am to catch my 8 amflight and only reached my destination at 3 am. I had been awake for 24 hours at this point in the airport.Additionally, as if my experience hadn't been horrible enough Turkish Airlines lost my luggage and I had to wait extra 4 hours for it to be located when I reached my destination thanks to the AirTag I had placed inside.When I contacted Azal Airlines, they blamed it on Turkish and when I contacted Turkish they blamed it on Azal. Neither airlines are taking the blame it's truly embarrassing. They way you both have acted, they way you both have mistreated me and mishandled the situations.After weeks of unanswered emails I have received no response, no apology nor compensation from either airline.I demand for:1. UHGQFZ: The AZN 2.369,31 from my original Business ticket to be fully refunded as I got downgraded to Economy on the 1st flight and never made it to my 2nd flight due to the airlines mistake. And was stranded for 12hs in Istanbul missing my important commitments in Lisbon.2. UZJFF6: The 30,354 TRY I had to pay for the new flight from Istanbul to Barcelona (flight 26.047,24 + luggage 4.306) since I never made it to Lisbon.This series of events has been deeply disappointing, and I have never experienced such poor service from any airline.I look forward to your prompt response and resolution of this matter.-Booking reference: UHGQFZ + UZJFF6-Nicole Nezrin-nicolensz @ outlook . com | 1 |
Turkish Airlines | Dear Turkish Airlines,TK-9127070 #S1-27604392# Regarding Your FeedbackAccording to EU Law, EU regulation 261/2004, we should be compensated euro 600 pr. person - we are a family of 4 = euro 2.400If you don´t pay the compensation we are entitled to, our lawyer or an agency will contact you as the next step.Sincerly yoursMarck Hvorslev | 1 |
Turkish Airlines | Dear Turkish AirlinesI have sent a complaint on your homepage via an online form, last thursday 1st of May 2014. It had feedback number 8512580. I havent got any respons so now I try to get contact with You via e-mail.This e-mail adress I've got from the Copenhagen Sales Office.My complaint is:I flied from Antalya to Istanbul with flight TK2417 arriving at Istanbul at 18.05, but it arrived at 18.20. It took me and my husband, with our little daughter, 10 min to reach the passport control for international passports, beause we were departuring to Copenhagen. There was no security, 150-200 travellers, so many travellers skipped the queue, even though their departure time was later than our. We were in queue for 1 hour and 15 min. It took us 5-7 min to run to gate 501. We were at the gate 19.50. The flight was TK1787, departuring time 20.10.The gate was closed, and no staff was available. We ran to the next gate and asked them to help us, but they rejected us. They just told us it wasnt their problem. Finally some staff told us to go to the transfer counter, when we came there, they told us to go to customercare, when we came there they told us to go to another counter, when we came there they told us to go to another counter. The last counter told us to go to the Turkish Airlines sales office, and they would change the boardingpasses free for the next flight to Copenhagen. When we came to the sales office, we were met with the most rudest behavior ever. They asked us how we couldnt make it to the gate in time when everyone else could? At the same time came another couple to the sales office, who didnt reach their flight either, and it was the same flight as our. They also waited 1 hour and 15 min in the passport control. No one tried to understand our situation. We were forced to buy new tickets, even though we were at the gate 20 min before departuring. On the boarding pass it is written that boarding ends 15 min before departure. We paid 2.604,88 TRY for 2 adults and 1 infant. It is not our responsibility nor fault that travellers have no moral or any kind of respect for other travellers. There was no security. No one to tell travellers not to skip the queue. How is it possible with so many travellers and no security at all? We wouldnt skip the queue because we do have respect for other human beings and if we wanted to skip the queue we had to push 150-200 people and we also had a pram for our daughter. If we were in lack of moral and skipped the queue, there would be someone else with good moral who would miss their flight, even though they come to the gate in time.It is first and last time I fly with Turkish Airlines. I have been waiting for respons in 1 week now. If I dont get any respons in 3 weekdays or receive my money I will put this complaint on Facebook and Twitter.I kindly ask You to look serious on this case.I demand 2.604,99 TRY back.IBAN: DK7230004065789582BIC (swift):DABADKKKBank: Danske BankName: Anbreen HayatPhone: 0045-30353786The other couple who also missed the same flight as our:H.C. Hansen0045-22242422hc@trepko.dk | 1 |
Vueling | Dear Vuelig,I hope you read this. Disgusted by your company, captain and service. We had 4 hours delay, we were boarded on the plane to be told that the flight was cancelled. The captain, who s attitude was was appeling (and he was laughing at us because the flight was cancelled and we were stuck in london) tried to blame the weather, when, after complaining for a while, we find out that the truth is that there was not enough staff for the flight to leave from Florence to get here (so they had to get someone from Rome), and when the plane eventually got here we missed our slot. Myself, friends and relatives have been on this same flight in different occasions and it had NEVER been on time, so the "weather excuse" is an offence to our intelligence. We were abducted on the plane for ages after being told that the flight was cancelled. Here comes another lie: apparently there was no staff available to open the gate for us -the truth we later discovered is that you were waiting for the grounded staff to finish their shift and leave the building. In the meantime the captan left the plane to look for someone to open the gate (is this even allowed?). At about 00:30 we have been instructed to exit the airport (going through passport control) and that a member of staff would be waiting for us there... Vuelig staff was nowhere to be found. You left the airport staff to deal with us, such a coward behave. We were not provided with a hotel and not even a blanket to face the night in the airport- as it was extremely cold! Everyone I spoke to basically told me that if Im cold is my problem, apparently I am not a valued as a customer. We stayed here, in Gatwick overnight to wait for the new flight you have assigned us, only to find out in the morning that it has been delayed again!!! You have treated us like animals, like we are just a piece of garbage on the floor. We ve been lied over and over again, and you have avoided us. We don t even know if we will fly. I missed my friend wedding, a day of holiday (so far) and I could have gone back home to sleep instead of staying here. Saying that you are disgusting is paying you a compliment. | 1 |
Vueling | Dear Vueling and EDreams,I'm writing to you both today very disappointed with your services. I booked flighted via EDreams to fly with Vueling. Safe to say my experience so far has been extremely upsetting.Yesterday when I received an email saying I could check in, I discovered my flights have completely changed without me agreeing to it - please see below ( only email I got from Vueling was that my flight was leaving 5 minutes earlier ).Original flights:Departs at 09:10 on 13 June 2022 from London (LGW)Arrives at 12:25 on 13 June 2022 in Florence (FLR)Incorrect new flights:OutboundFLR - LGW7:30am 8:55ReturnLGW - FLR9:05am 12:20amAs you can clearly see these flights are completely incorrect and lack of notification is beyond shocking. Yesterday, I spoke with EDreams about the ticket and they confirmed that this must be an online error and not a ticket error.So after being told I should make my 9:05 flight, I was shocked to find out my ticket was no longer valid and when asked for help from Vueling staff I was simply told to call both company ( no one on site help remotely, to put it bluntly your staff was so unhelpful/rude).So after spending all day Sunday (2 hours on hold) and now currently waiting in Gatwick to figure out a solution to save my holiday, which I booked in April. I started calling both your companies.Edreams staff blame Vueling and took no accountability for telling me to arrive to Gatwick or notifying of any flight change.I then called vueling, who firstly didn't apologise for this error or show any attempt of solving this issue. After an hour of speaking with two different staff members, we came to agreement that I will take 8pm flight, however, that doesn't at all compensate for a day wasted of my holiday and the amount of time I've put into resolving this trip.How are both of you going to resolve this matter?Answer = nothing lol | 1 |
Vueling | Dear Vueling, I'm very disappointed in your customer service. I called the same day when I booked my ticket to change the name (Miss) free of charge, I rang a couple of times and I got no response. I find it very hard to comprehend why I'm now obligated to pay a fee of €115 to make these changes. I will not advise anyone to travel with this company. | 1 |
Vueling | Dear Vueling, we really need you to go bankrupt as soon as possible.The reasons:- You are all completely incompetent of scheduling and running a normal service. This has nothing to do with your low cost. Ryanair has one of the best track records in flight times. You are simply INCOMPETENT.- Every flight you are operating this summer is delayed. EVERY SINGLE ONE. I have personally been checking every day on the Aena website. You have delayed thousands of people by more than three hours and you have tried the most ridiculous ways to prevent them from asking for compensation. Don't worry, it will not work. WE ARE ON YOU.- We will be happy to see all your staff fired, because on top of the whole charade you call a service, they are even trying to be rude! Reports of people verbally abusing your staff and spitting on them was indeed welcome. Because when your employees know that we are stranded for hours and they are still making fun of us and laughing in Spanish, they deserve to give their spots to REAL PEOPLE.- Finally, we want you to go bankrupt, because if you don't have the brain to know that the millions in compensations you are going to pay will be more than just hiring more people and planes you are simply not worth being in the game. Give room to other companies, with less incompetent managers and employees who really want to provide a real service.In conclusion, get lost!Sincerely,Your Clients | 1 |
Vueling | Dear Vueling,I am sorry for the miscommunication. If you really want to solve the problem, please not just write blablabla under my comments, but kindly try again to contact me through my e-mail- address, which you have. I will make sure to reply as soon as possible.Kind regards, Boris | 1 |
Vueling | Dear Vueling,I am writing to formally raise a complaint regarding misleading pricing information during the process of changing the name on my booking. I had carefully reviewed the fees for name changes on both of my flights before proceeding with any modifications.My outbound flight to Alicante is with Ryanair, and my return flight is with Vueling. Under the "Change of Name" section on my booking for the Vueling flight, it was clearly stated that the total cost for changing the name would be 50 EUR, as displayed on the right-hand side of the page. Based on this information, I first successfully changed the name on my Ryanair booking and then proceeded to change the name on my Vueling flight, expecting to pay the 50 EUR as indicated.However, upon proceeding to the payment step, the total amount unexpectedly jumped to 261 EUR, with an additional "fare difference" of 211 EUR being added on top of the 50 EUR name change fee. This additional charge was never mentioned on the previous screens, where it explicitly stated that the total cost would be 50 EUR. I have attached a screenshot of the page as evidence, clearly showing that the total cost for the name change was 50 EUR, with no indication of any further charges.When I contacted your customer service team, I was informed that the fare difference is part of your company policy. However, this was not communicated at any point before reaching the payment page. According to EU consumer protection laws, all costs must be clearly stated upfront. This includes any additional charges such as fare differences. In this case, the display of "TOTAL 50 EUR" without mention of other potential costs constitutes misleading information.Given that I have already completed the name change for my outbound flight and urgently need to change the name for my return flight, I am requesting that the name change for my Vueling flight be processed for the 50 EUR as originally advertised.If this issue is not resolved fairly, I will have no choice but to escalate the matter to the European Consumer Centre (ECC-Net) for further investigation, as it is evident that the pricing practices in this case are misleading and not compliant with EU consumer law.I look forward to your prompt resolution of this matter. | 1 |
Vueling | Dear Vueling.In Jan we booked flights on the 0905 to Bilbao from Gatwick. This was for 5 people from different parts of the country coming together to celebrate a 30th.Leading up to this date, the person with the 30th received a life changing head injury and was bed-bound for the weeks leading up to this trip. They were cleared to fly and to say they had been looking forward to it would be an understatement.3 of our party go to check in via the app the night before and cannot because it's 'crashed'. No problem, they turn up at the airport on-time to check in and discover that in your greed you have oversold the flight.2 members of the party are already in the Basque country anticipating the rest off the group. You cannot get them on any other flight that day since they too, are overbooked.Accommodation cancelled/restaurants cancelled/tours cancelled and everything 5 people had been looking forward to...cancelled. All so you can make a few quid by selling seats twice over.I hope your CEO is proud. I hope IAG group, who also own British Airlines and Iberia are also proud. | 1 |
Wizz Air | Dear Wizz Air Customer Service,I am writing to express my deep dissatisfaction and frustration with the handling of my recent refund request by your customer service team. My experience has been incredibly disappointing, marked by unprofessional conduct and a complete lack of adherence to my reasonable demands.Firstly, during my initial contact, I had the displeasure of dealing with an agent named Aziz, who not only displayed a rude attitude but also refused to provide his full name and identification details. This, in itself, was an alarming start to the customer service experience.Despite being promised that the funds would be refunded to my original payment method within 7 working days during my second call, the refund was incorrectly processed to my Wizz Air account, rendering it practically unusable for me. While the second customer service representative was more understanding, the promised resolution was not fulfilled.Upon further attempts to rectify the situation, I unfortunately found myself repeatedly dealing with Aziz, who seems to be the sole representative working during the evening hours. His behavior was consistently rude, unprofessional, and, frankly, unacceptable. During our last conversation, when I requested the refund to be processed to my original payment method, he responded with aggressive shouting, stating that it was not possible. Furthermore, when I requested to speak with his supervisor, he blatantly refused, leaving me no option for escalation.It is important to note that each call to Wizz Air customer service incurred a cost of £1.40 per minute, totaling £93 in charges. I have already paid cancellation charges, making this entire experience an unnecessary financial burden.This level of service is completely unacceptable, and it has not only tarnished my perception of Wizz Air but has also resulted in a significant financial loss for me. I demand an immediate resolution to this matter, including the refund of the total cost incurred during the phone calls and the proper reimbursement to my original payment method, as initially requested.I sincerely hope that Wizz Air takes this complaint seriously and undertakes the necessary steps to rectify the situation promptly. Otherwise, regrettably, I will have no choice but to share my negative experience widely and discontinue my association with Wizz Air, including the cancellation of my membership and that of my family.I expect a swift and satisfactory resolution to this matter.Sincerely, | 1 |
Wizz Air | Dear Wizz Air Customer Service,I am writing to express my extreme dissatisfaction and disappointment with the mistreatment my elderly parents received from your staff at Milan Airport on 29th February 2024. Upon arrival at the luggage counter, my father attempted to explain that despite multiple attempts to obtain the boarding passes online and through the app, the system repeatedly failed. Instead of providing assistance or showing empathy towards their situation, the staff member was suggesting that if my parents were unwilling to pay for their boarding passes, they should consider flying with another airline like YOUR Saudi airline. What does she mean by that?? Such behavior is completely rude and unprofessional. Particularly towards elderly passengers who may require additional assistance. I would never ever recommend anyone to fly with this airline! | 1 |
Wizz Air | Dear Wizz Air Customer Service,I am writing to express my profound disappointment with the experience my family and I had during our recent flights with Wizz Air from Budapest to Jeddah and back. This was our first time flying with your airline, and regrettably, it will likely be our last due to the following issues:Baggage Policy Confusion:I completed the online check-in and purchased Non-Priority tickets, under the impression that a carry-on bag would include a small suitcase, as is common with many airlines. However, upon arrival at the gate, we were informed that only a small backpack (maximum size: 40 x 30 x 20 cm) was allowed without WIZZ Priority. This information was not clearly communicated during the booking or check-in process, leading to unexpected stress and additional charges at the gate.Unprofessional Staff Conduct:At the boarding gate, Wizz Air staff were unaccommodating and, at times, rude. Despite this being a religious journey for many passengers, the staff showed no empathy or willingness to assist. They demanded on-the-spot payments for baggage, with threats of denying boarding if payments were not made immediately. When my father agreed to pay the substantial fee in cash, the staff refused to provide the appropriate change, stating it was our responsibility to have the exact amount. This level of unprofessionalism is unacceptable and does not align with the standards one would expect from an international airline.Timing of the Issue:What exacerbated the situation was that all these complications arose after we had already completed the check-in and passport control processes. At this stage, passengers should be able to proceed to boarding without encountering such issues. Addressing baggage policy discrepancies at the boarding gate, rather than during check-in, is highly inefficient and causes unnecessary stress for passengers.Passenger Left Behind:Alarmingly, one passenger, who had successfully passed through check-in and passport control, was denied boarding at the gate due to issues with his visa being in an old passport. This decision was made despite the passenger having valid documentation and after clearing all prior security checks. Such actions not only cause significant distress but also reflect poorly on Wizz Air's operational procedures.Recommendations:1. Clear Communication: Ensure that baggage policies are explicitly stated during the booking and check-in processes to prevent misunderstandings.2. Staff Training: Provide comprehensive training to staff on professional conduct, cultural sensitivity, and effective communication to handle situations with empathy and respect.3. Efficient Issue Resolution: Address baggage-related issues at the check-in counter, prior to security and passport control, to avoid last-minute complications at the gate.I hope that by bringing these concerns to your attention, Wizz Air will take the necessary steps to improve its services and prevent such incidents in the future. I look forward to your response and a satisfactory resolution to these issues. | 1 |
Wizz Air | Dear Wizz Air Customer Service,I am writing to raise a formal complaint regarding the unacceptable treatment my family and I received at the Wizz Air check-in counter at Malaga Airport (Terminal 2) on 14 April 2025, before boarding Flight W95726 to London Gatwick.We are a family of five, travelling with underaged children, and had been looking forward to a much-needed holiday and break from work. Unfortunately, the behaviour of one of your staff members completely ruined the experience and left us feeling humiliated and distressed.As we approached the counter, we politely asked whether we were in the correct line. The staff member ignored our question completely. When we repeated it, she abruptly said, "I don't care, get in the line," in a rude and dismissive tone. When we calmly asked her to speak to us more respectfully—explaining that we only wanted to ask a simple question—she escalated things further by threatening to call security on us, even though we remained polite and composed throughout.This was witnessed by other passengers and was completely unnecessary. At no point were we aggressive or confrontational. We simply expected the basic courtesy of being acknowledged and spoken to with respect.What made this even more upsetting is that one of our children—our 8-year-old daughter—suffers from social anxiety and has been diagnosed with selective mutism. Situations like this make her extremely nervous and emotionally unsettled, and we noticed a clear negative impact on her for the remainder of the journey. We were trying to enjoy a peaceful family trip, but this incident left us stressed and embarrassed instead.To add to this, when we asked the staff member for her name so we could file a complaint, she refused to provide it.We expect better from Wizz Air and urge you to investigate this matter thoroughly. Please confirm what actions will be taken to address this issue and ensure your staff are better trained in handling families and sensitive situations in the future. | 1 |
Wizz Air | Dear Wizz Air,I am extremely disappointed with the experience I had today. My flight to Lithuania was originally scheduled for 14:20 but was delayed to 15:20. I arrived at the gate at 15:00, only to find it already closed. This happened at Eindhoven Airport.I attempted to contact Wizz Air through your website, but every time a representative responded, they quickly closed the conversation before resolving my issue. As a result, I am still stranded at Eindhoven Airport.This level of service is unacceptable. I expect an explanation and a resolution to this situation. Based on this experience, I will not be flying with Wizz Air again. | 1 |
Ryanair | Dear all, it is really impossible to get in contact with de customerservice. I asked for a refund of our flight but did not get any information. no contact at all! just a computer with chatbox. I just want to talk to someone of the customerservice; i was put on hold 3 times for more than 1hour. if they don't solve this problem i will not fly with them anymore. | 1 |
EasyJet | Dear easyJet Customer Support,I hope this message reaches you well. I am writing to express my deep dissatisfaction and disappointment with the recent travel experience my family and I had with easyJet. We traveled from Antalya to Manchester on 21st January , and unfortunately, our journey was marred by several distressing incidents.Upon our approach to Manchester, the pilot encountered difficulties and was unable to land at the intended destination. Instead, the aircraft was redirected to France, significantly disrupting our travel plans. As a result, our parents missed their connecting flight home, compelling us to incur additional expenses by purchasing new flights on alternate dates. This unforeseen change in travel arrangements has necessitated an extended stay in Manchester, disrupting our parents' work commitments and causing considerable inconvenience.We kindly request compensation for the increased cost of the new flights, which were notably more expensive than the original ones, as well as reimbursement for the accommodation expenses incurred due to this unexpected delay. Furthermore, we seek compensation for the emotional and moral distress caused by the entire ordeal.To exacerbate matters, we experienced an exceptionally challenging day at the airport, spending over 10 hours in distress. Despite assurances from the pilot about accommodation, it was disheartening to discover from your ground team that such promises were misleading. This inconsistency in communication only added to our frustration and dismay.Having been loyal customers of easyJet for over a decade, this experience stands in stark contrast to our previous positive encounters with your airline. We believe in your commitment to customer satisfaction and hope that you will address our concerns promptly and fairly.We appreciate your immediate attention to this matter and look forward to a swift resolution.Sincerely,Ramune Petraskaite | 1 |
Ryanair | Dear fellow travelers,Before you book your next trip with Ryanair, I wanted to share my experience. In September 2023, I booked a flight that was later canceled by Ryanair. They promised a full refund, but over a year later, I still haven't received it.Since then, I've been given numerous excuses: that my account rejected the transfer, that I'm an "agent" (which I'm not), and multiple unfulfilled promises that the money was on its way. In total, they've claimed seven times that the refund is coming but never provided proof or details.Attempts to contact them are mostly ignored, and when they do respond, it's just another empty promise. To date, I'm still waiting for the refund.Before booking, please keep this experience in mind. Sometimes, cheap tickets come with hidden costs. | 1 |
Grupo IAG | Dear good god, after a recent flight with BA to Dubai where the seat had No cusion in it, BA stated they apologiesed and said wrong cussion out on the emergency exit on A380. I had to have blankets and pillows to sit on for the flight, I flew fro. hrow to AJ' burg on Sat night, seat 30 H emergency exit again has little to no cushion, crew fully agreed and apologised again saying it's not right. Asked if me and others wanted to get off, how could we it was work next day. The. The safety briefing, the portable screen would not stay up, you have to hold it sir…. So as an overnight flight of 11 hours they want you to hold the screen. BA also left me and my family stranded in Canada last Feb, actually I'd call them deranged …. They said we didn't turn up for our flight, hhmm Incas calling the BA team from the check in desk before the departure desk closes. Rude arrogant and CEO doesn't have a clue do you sen | 1 |
Air Europa | Dear people,Don't ever fly with air europa in your life! 1 drink on a 11 hour flight, dirty airplanes, 0 costumer service. Every day people are sleeping on the cold airport grounds because of this company! | 1 |
Pegasus Airlines | Dear potential customer,I can highly recommend to avoid flying with this airline.Pegasus is making up their own rules, ignoring governmental regulations during Covid crisis and doesn't help people at all. They are just looking for their profit. I'm fighting since March to get my money back for a flight they denied my partner and me boarding - without a valid reason.During Covid crisis, we were both still allowed to enter our final destination, had several documents which showed that we are residents and live there, showed them governmental entry requirements and still they didn't let us enter. They didn't even try to check if that was possible, they just decided to deny us boarding because of our nationality. After spending 3 hours at their desk at the airport (the first 1.5 hours waiting for someone to come), and with no offer from their side for an alternative flight back to our final destination, we had to book a new flight with another airline which of course let us fly - just confirming with the destination's airport if we had the conditions required to land. Also, during this odyssey Pegasus lost my luggage for several days and still until now I don't have any answer about the lost luggage refund either.I have no words for this kind of incompetence and I'm more than furious about this company. If you would like to take a flight to your chosen destination, better don't count on Pegasus. | 1 |
Pegasus Airlines | Dear travelers,I would like to share my experience with the mentioned airline, which was extremely poor. When I booked a flight ticket from Hamburg to Antalya, I was not informed about crucial details regarding my return trip from Antalya to Hamburg.Upon my return, I was shocked to learn that I couldn't go directly back to Hamburg, and instead, I had to go to Denmark. This decision disrupted my vacation plans and affected my family, who were waiting for me at the airport to share the return journey. This treatment was entirely unacceptable and negatively impacted my overall travel experience.I also want to highlight another important point, which is the lack of transparency in this company's dealings with customers. During the booking process, the terms and conditions were not adequately explained, leading me to discover this critical information late, with limited opportunities to handle the situation properly.Based on my painful experience, I strongly advise against dealing with this company. Understanding and transparency should be top priorities for any travel service provider. If you are looking for an enjoyable and comfortable travel experience, I recommend searching for other companies that prioritize customer satisfaction and provide the necessary support throughout your journey.To avoid unpleasant experiences in the future, we should all share our different experiences and raise awareness about companies that offer poor customer service. By doing so, we can work towards improving service quality and exert pressure on companies to enhance their performance.PC5915 | 1 |
Vueling | Dear travelers,Please whatever you do don't purchase any tickets from this company or your find yourself in a lot of stress,I bought 2 tickets for me and my wife to fly from London to Barcelona for tomorrow and when doing the check in I've noticed that my name was placed in both seats in one of then with an z after my name so they could complete the fraudulent booking, when I called customer service they were so rude and cold ,wouldn't listen that it was not my fault and asked me repeatedly to pay an additional £250 to change the name ,I bought another ticket on the same flight for 151 so much cheaper,Please check all the reviews before continuing with this company,Good luck to all and safe journeys | 1 |
Grupo AirFrance-KLM | Dear victims of airfrance,I want to tell you about instance that occured with this company "AIR FRANCE". I have bought tickets to costa rica and lithuania and flied with premium economy.First a throw off was a horrendours paris CDG airport which was so nasty and unorganized that its hard to describe, but neverthless that doesnt depend on this scam company. Now the product that i received was not bad however the customer service is horrendous, they treat you like unhuman.I am writing this review because after my initial flight to costa rica ive decided to choose other airlines because of how horrendous the service was from their part.I have decided to ask for a REFUND for my ticket which was about 1740 euros.When i made a request there was no actual written amount or penalty fee that was mentioned but it was written " refund amount to be determined".I guess they do this tactic in order to scam you and be irresponsible.Moving 3 weeks later after making a refund request and trying to contact them trought different channels i havent reached any answer.However waited a couple days more and received email that i am only getting around 100 euros back as a refund (which is about 5% of initial ticket price!)In the invoice it said that cancelation fee is 0, i figured it have been must a mistake they made and refunded me barely nothing.I have contacted local customer support line and was told i have to contact refund department in another country, because i should have received full refund!I have decided to contact air france trought complaint form , and after waiting another 3 weeks for answer i have gotten message that i have been refunded according to "fare conditions" and i am not going to get ANY compensation. I have asked airfrance again why im being refunded only 5% of initial amount and there was 0 cancelation fee. I have received another email that said the same thing.They dont want to show any documents as to why i am being basicly scammed out of my money, there is no official calculation as to how they come up with such amount to refund!BE AWARE THAT IF YOU WILL WANT A REFUND AND IT WILL SAY THAT YOU WONT RECEIVE ANY PENALTIES - DONT TRUST THEM!!! THEY WILL SCAM YOU OUT OF MONEY AND IN THE END LAUGH FROM YOU ARROGANTLY.BEWARE!@! | 1 |
Ryanair | Dear,I booked a ticket for my 15 year old daughter separately (a few days before the flight 4/4/2024) while my ticket was booked several weeks before the flight. Since she's a minor I had to book the ticket via your 'special button' on the website (called 'add minor') and all went fine. When checking her in, I got a message that something was wrong. So I decided to check in at the airport. There, after a long waiting line for the Ryanair checkin desk, I was sent to a different counter (ticketing) as suddenly I was told that I needed 'to couple' the ticket for the minor with my own ticket. I indeed saw on your website 'that I needed to contact the organisation' but this was not mentioned as mandatory, nor that it was paying.Result was that the counter/software system was closed meanwhile due to the long waiting lines (40 minutes before the flight, I don't understand why so long in advance since everything was paid, except for the 'coupling' of the tickets) and that we were not able to leave and go on holiday ... on the birthday of my daughter on top of all things.Why do I need to 'couple' these tickets as I could see both of them in my Ryanair account???? You have all the personal info of myself and my daughter.Why does your website or booking system not make it much clearer that a minor CAN NOT take the plane if this coupling is NOT done?Why don't you offer this option (more explicitly) while doing the booking, since I was paying anyway at that moment. The booking on top of that was made FROM MY ACCOUNT with my details, not a separate account of my daugther or anybody else.This is completely NOT comprehensive and very frustrating to stand there at the airport, having plenty of time to catch the plane but due to some inexplicable administrative rule, unable to get on the plane.Can you please give me some reasonable explanation for this way of operating, as you had all data necessary to know that these 2 tickets were travelling together.I would like to get both tickets refunded or vouchers for other flights.thank you for your follow up.Comment authorDUB Ryanair Customer Servicesil y a 2 minutesDear Customer,Thank you for your request.Customers must check in online up to 2 hours before the scheduled flight departure. Please click here for more detailed check-in information.Should you experience issues checking in, click here for detailed advice on how to troubleshoot the problem.You might have attempted to make a flight change and accidently unchecked yourself. Before travelling, always ensure you are correctly checked in; otherwise, you will incur a fee at the airport.Customers that book through an online travel agent instead of directly with ryanair.com must verify themselves before trying to check-in. If you experience any difficulties, please click here for our how-to video which will assist you in navigating the verification process.Thank you for choosing to fly with Ryanair and we look forward to welcoming you on another flight in the future.Kind RegardsRyanair Customer Services | 1 |
Lufthansa | Dear,I had a flight from Luftansa on 16th of january. As my flight connected(İstanbul-Frankfurt and Frankfurt-Billund), there was one hour between.How come it can happen that my luggage can not be loaded on time to the other flight?!I have only one hour to catch the other flight as considering the distance is high and there is police control point+luggage controlin Frankfurt, even I could manage to arrive on time. How it can be possible that a company like Lufthansa can not do that? If I was late to the flight, they confirmed that plane can not be waited for passenger even though it is completed check-in. I have written my complain just after my flight two times but no reply from Lufthansa! since I had to wait my luggage one day, I could not go to work. It just ruined my daily basis… Please deliver the complain to the necessary areas!Best wishes! | 1 |
Jet2.com | Deardful experience at Tivat airport. Far worse than Birmingham in June. I have been in many a rugby scrum and this was equal to them. Needed more jet 2 staff to navigate the chaos. | 2 |
Lufthansa | Dears,This is to share my experience with your company, which is surely the worse I've ever had. First let's me explain you what happened.I booked a bounce trip tickets for Milano, which costs 328€ in total. So a lot for a 4-hours driving destination. However I trusted you to make this trip easy and fast. I was supposed to have a flight from Geneva to Milano JUNE 30th at 1:30pm. I hence took the afternoon off at my work for this. The first flight was canceled because of Geneva airport strikes. So your rebooked for me at 5:50pm. 4 hours more for the arrival in Milano so no convenient at all for me but well. This can happened. I could understand that. Then, once arrived at the airport I discovered that the flight was 30min delayed. Ok I wait. Then I take the flight for Francfort (first stop). I still had some hope at this moment that your airline could make it. But once arrived in Francfort, I discovered that the 2nd flight from Francfort to Milano was delayed as well. Why? Because of « no pilot available ». How can this happens? Do you really make people book a flight without even checking before if there is a pilot?! Is it the way you work? this started to make me very pissed. What was the consequence of this? The arrival at Milano was then too late to catch any train to go to the city center. And of course the only option I got was to take a Taxi for a more 150€ to go to our Airbnb. Arrived at the Airbnb at 2am. What a night because of your nonexistent sense of customer service. then comes the flight back to Geneva. New message « your flight is delayed ». For a 30min connection between Zurich and Geneva, this was clearly meaning I couldn't make it and will be missing my flight from Zurich to Geneva . I love this kind of message saying « we rebooked you a flight 2 hours later ». Why asking if this fits me? If I could get home and find someone to pick me up at this time? Why would you do that? Of course you won't. An email is enough for you miserable service. Then I got home a 1am instead of 9 which made this trip finishing on a very sour taste. Then would I expect a commercial gesture? Yes still. I really believe I should get a complete refund for this nightmare you made me go through.I will wait for your answer and be keeping writing or calling to get news until I get this needed commercial gesture. | 1 |
Ryanair | Death, taxes, and a delayed Ryanair flight… | 2 |
Lufthansa | Dec 22nd 2023, flying from Manchester to Billund via Frankfurt. Flight from Manchester delayed 2 hours due to "late arrival of incoming flight". Arrived in Frankfurt 30 minutes too late to make the connecting flight at 17:00 (which managed to leave exactly on time!).Was then rebooked on to a flight two days later, i.e. December 24th. I managed to get this rebooked again to a flight leaving the same night at 22:30. This left an hour late, which meant that I finally arrived in Billund at 01:30 on the 23rd, seven hours later than I should have.Contacted Lufthansa to get some compensation for this delay, which is well above the threshold for where airlines should making a payout.Got a reply yesterday from Kamini Shakya who informed me that they wouldn't be paying me any compensation. The reason given by Kamini was that "the flight irregularity was Flight time limitations and minimum crew rest. Unfortunately, we have no influence over circumstances, which are the responsibility of third parties. Such a flight irregularity does not warrant a claim for damages against Lufthansa."Of course I'm wondering who is responsible for the crew is Lufthansa isn't?Kamini ended their response with this beauty "While this is not the answer you had hoped for from us, we would be pleased if you would still consider flying with Lufthansa."If it's OK with you Kamini I'll never fly with Lufthansa again.UPDATE Jan 15th. Got an update from Richard Puruolte at Lufthansa, demonstrating Lufthansa's hopeless customer service again. Richard told me that because I made it to the final destination, I wasn't entitled to compensation of any kind, or a refund on the ticket.I sent Richard a link to Lufthansa's own webpage which seems to clearly state that a delay of more than five hours is eligible for a refund. I was delayed seven hours, so I'm struggling to see what the problem is.Let's see what he comes back with. | 1 |
Norwegian | Dec 23 2013 on DY7006 from JFK-ARN. 12 hours before the flight I got an SMS saying that the the Boeing 787 Dreamliner was not available and a contractor of Norwegian Air was hired instead to fly us to ARN. The contractor was Portugal based EuroAtlantic Airlines. No explanation was given as to the reason why this change was made. Upon arrival at the check-in desk at JFK the flight was delayed 2 hours. After baggage and boarding card check-in the flight was delayed further by another hour. The check-in staff at Gate 9 JFK Term 1 was poor in control and procedure in the boarding process. Then another half hour delay citing inbound aircraft late arrival. EuroAtlantic operated a Boeing 767. Seated were tight in Economy in 2-5-2 configuration. Inflight entertainment were the blank white wall of the bulkhead. Even though the aircraft were fitted with the 1980s tri colour projector system but no shows were offered. Audio system were non operative either. The $70 I paid to Norwegian for Tasty Meal 20Kg Baggage and Seat Choice were unsatisfactory as the two meals offered were poor. Lets hope the return flight my dream will be realized of flying the Dreamliner. | 1 |
Norwegian | Dec 26 from Arlanda to Fort Lauderdale with Dreamliner. Normal boarding but 2.5 hours delayed start due to technical issues sitting in the plane without any refreshments. Poor service and the meal was poorer than can be expected during this type of flight. Return trip from Fort Lauderdale to Arlanda on January 4 also with delays. No information was shared to the public until this was requested by people waiting. My preferred choice of meal was out of stock so I got an alternative choice which was the worst I have got on a flight. Some confusion when the meals were delivered. The plane as such is comfortable and gives opportunities for interactive entertainment but don't buy any of the services provided on board. | 5 |
Air Europa | Dec 7th flight from Montevideo Uruguay to Madrid Spain (12 hour flight): I was very concerned when I read reviews after purchasing my ticket. However I must admit the boarding process was efficient the plane was very clean and my vegetarian meals were above average in terms of airline food. The gate personnel and flight crew were very attentive and courteous. After a pleasant trip I reminded myself that a good review was in order given all the negative reviews I had read. Yes I would recommend this airlines and hope to fly them again in the near future. | 8 |
Iberia | Deceitful company, they will overbook flights and not explain fully your options regarding compensation. | 1 |
Iberia | Deceitful marketing, was sent an email by them stating that I did not have a checked baggage allowance. So I purchased a bag for $114 - no, that isn't a typo. Turns out my fare did include a checked bag and this is a scam to get more money from you. They refuse to refund my money, just because. Disgusting tactics, I will never fly them again. | 1 |
Ryanair | Deceitful, untrustworthy company - I don't recommend them | 1 |
Ryanair | Deceivable pricing ending with a rip off.Bought the tickets to found out that i cannot check in earlier than 48 hours without buying their expensive seats. Same problem with the luggage, no priority availability (everyone in the plane has priority now, no place to leave your luggage) had to buy their expensive hand check in luggage.On return everything is even worse because all the prices payed on the way out have been increased.Also, no availability to buy the seats to stay next to your wife.I advise everyone to use another company as much as possible. You pay more in the beginning but you avoid this long set of different ways to rip you off.All the best. | 1 |
Turkish Airlines | Deceives its customers and refuses to pay mandatory compensation – CASE ID 2023272205Turkish Airlines is a company that deceives its customers and disregards the law. Think twice before flying with them.I have a completely ordinary case involving a suitcase that was damaged when I arrived at Hamburg Airport. I reported it upon arrival, where they also took pictures, etc. The next day, I had to upload photos and documentation to Turkish Airlines – but they still haven't paid compensation.The damage was reported on November 27, 2023. After a very long period of communication and repeatedly submitting documentation, they refused to pay. I had electronics in my suitcase – specifically, I had an electric razor in my toiletry bag. Apparently, they claim this was the reason my suitcase was crushed flat and developed a large hole.Now, I plan to sue them, as I do not believe it is fair for them to defraud their customers.Best regards,Søren Petersen | 1 |
Grupo AirFrance-KLM | Deceiving Customers. We booked flights under policy that we can change the tickets at no cost. When we did due to Covid developments we were told we cannot rebook at the price we see on the internet as that is a price for first time bookings only. Also to get a voucher takes several weeks! So they try and make it impossible for you to follow what they promise! | 1 |
Lufthansa | December 10th 2022 Flight cancelled. An unbelievable replacement flight meaning I would have lost 2 days of my skiing break of 5 days having spent 24hrs in airports waiting to get to my destination!!I need confirmation from them of this change to get my money back I have been waiting since 10th of December!!!! | 1 |
Ryanair | December and still waiting for 3 flight refunds from March/April/May. Customer service non existence since declining vouchers months ago.Completely understand the 14 day legal refund wasn't designed for a pandemic situation but all customers should have received a refund within three months of cancellation. Period. No excuses. The travel industry has let it self down big time and is stopping people like us booking holidays for 2021 because we don't know if we will be able to get our money back if holiday/flights get cancelled. The industry should be ashamed of itself. | 1 |
Ryanair | December last year, my partner and her daughter had flown out to Germany from Bristol Airport no issues however the flight back to Bristol was an absolute nightmare, I went to pick them up for 06:30, there was some rain but not enough to divert to Birmingham Airport, anyway no staff on of a weekend or updates on the flight info screen at the airport, all of the passengers where lied to, the 1st was Bristol airport as to short to land, too short to land I mean what kind of bs excuse is that?!More like the pilot was most probably fresh out of training as Ryanair land and take off from Bristol all of the timeThen once at Birmingham they where told they would be transferred to another flight back to Bristol, that didn't happenThen they where told there would be public transport for them that didn't happen either instead a plane over 150 people where left abandoned halfway up the country no help and had to make their own way backI'd give 0 star's if I could what an absolute joke of an airline, what makes it worse is the big wigs always get their bonuses when they don't deserve it and especially when they couldn't organise a drink up in a brewery | 1 |
Grupo IAG | Decent airline with friendly, helpful cabin crew and ground staff. Have flown with them extensively throughout Europe for work (so lots of commuter flights) - generally never had a problem. But their reservations dept and customer service is horrific. They made a mistake and over-charged me on a reservation late last year. Despite acknowloging that it was their mistake, they never once reached out to me to resolve it. I had to chase them up with 4 or 5 calls over a period of 1 month and still the problem was not resolved. It's the low-cost mentality - the customer service reps I spoke to on the phone told me they are not allowed to return calls or even send emails, and each time when I pushed on this issue (that I should not have to chase them up for their mistake) the response was that maybe someone would get in touch in a couple of days. When I asked to speak with a manager, I was told each time that none was available. I was repeatedly told me to wait a week and then call them back to see if it was resolved. There is also no way to escalate an issue. I tried sending a complaint via email and a month later got a generic response along the lines of "blah blah blah, verz sorry, blah blah, hope you will fly with us in the future" and yet they did nothing to resolve the issue (they even managed to address the email to the wrong person. The way they handled me puts me off ever wanting to fly with them again. I am 700 Euros out of pocket because of it. To be fair, they offer a decent product for the price, but on the rare situation where you might have a problem I doubt you could get worse service, even from Ryanair / Spirit. | 2 |
Turkish Airlines | Decent airline, flew late, arrived in Amsterdam for one hour. Also at Istanbul airport I was targeted to check in my one piece carry on even though plenty of space inside the cabin. I requested but the guy does not listen. Food was OK and AVOD is OK, not comparable to Emirates or Qatar Airways standards | 7 |
Ryanair | Decent and cheap. I always use them | 5 |
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