Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Decent and everything went surprisingly fine!I flew from Ams to Dublin few days ago with Ryanair. Prior to my flight, I've been reading a lot, A LOT of the reviews here and I was getting really panic for anything that could possibly go wrong on this flight. I double checked and triple checked all the documents (have everything uploaded in the Ryanair app and printed out). Because I am a non EU citizen, I needed to go through the desk to have my visa checked. The staff re-issued me a boarding pass and no additional charge on that. I also tried to arrive 2.5hrs prior to the flight so I was able to get helped quickly and have some buffer for any unexpected events. There were only 2 desks open and soon it was crowded with people (I noticed it took quite long to help each person), fortunately I was the first to stand in the line, so I got helped fairly quickly. There were these old couple who stood behind me and apparently forgot to print their boarding pass and the staff was kind enough to print one for them without additional charge! It was very nice of them. Upon entering the gate, there was no baggage size check at all. Truth is, I even had my measuring tape with me so I could prove on the spot in case the staff accuses me for oversized bag (after seeing all the experience here). But literally nothing was checked at the gate, so I was lucky. 4 star mainly because on the way back, the staff in Dublin was rather "emotionless", i even joked with my bf that these people looked like they are really fed up with their job. All in all, it was a decent experience. Knowing that some of you has had really bad experience with the staff but it's not fair to tar them with the same brush!Good luck with the flight! | 4 |
Vueling | Decent comfort seats, uses coridor directly to the plane vs Raynair's cheapskate ways of walking directly via airport area were plane is parked, cheap flights , decent cabin crew service, non irritating company colour - grey white and touch of yellow | 4 |
EasyJet | Decent customer service | 5 |
Jet2.com | Decent destinations and departure times are generally very civilised. No middle of the night arrivals.Staff always seem friendly and helpful compared to other budget airlines.I've used Jet2 many times ever since they were formed and never had a bad experience yet. | 5 |
Jet2.com | Decent enough flight. However one member of cabin crew had a very officious manner - not the usual friendly folk we usually have the pleasure of meeting on Jet2 flights. He was like a grumpy primary school teacher. Perhaps just having a bad day but definitely not Jet2 standard. | 4 |
SAS | Decent experience. On time flights. But zero entertainment and only free beverage is tea or coffee. Didn’t realize it had become such a budget type airline. | 6 |
Jet2.com | Decent flight although delayed one hour going out and at least one hour coming back,Coming back was no problem going was a pain as not due to land until 10.30pm, then needed a transfer so did not arrive at hotel until1.30am But that's life. | 4 |
Grupo IAG | Decent flight and airplane, non existing customer service for refunds and support after delayed flight. Flight on 18th June-2022 from Vancouver to London airport was delayed for roughly 4 hours. We received a 10 CAD voucher for some drinks, this was appreciated. Because of this delay we missed our connecting flight to Amsterdam (from London), within the airplane we have been informed to go towards the British airway information desk to reschedule another flight towards Amsterdam. When we left the airplane in London, there where 3 employees working and a 400 people waiting line. We asked around towards the nice employees British airways have and we have been told this was the only line/desks to get a reschedule for our flight to Amsterdam, so we had to wait and be patient. After 4 hours of waiting and being roughly halfway the line we felt like uninformed cattle in an 4h waiting line with only candy bars and sugar cookies to eat. At some point after 4 hours they were giving away hotel vouchers and shuttle bus vouchers because we couldn’t sleep/stay at the airport, as we noticed on the website we have been assigned another flight. This flight was about to leave Tuesday morning (it was Sunday 5pm when we arrived in London). This meant we have to spent 2 additional days in London before we were able to fly to the Netherlands. We have been told by the employees we could arrange our own transfer back to the Netherlands and save the receipts, and we will get a refund on the costs (hotel, food, transport) and a refund on the flight for Tuesday as we where not going to take this flight. They released out baggage, gave us a hotel voucher and cancelled the Tuesday flight they gave us. We were going to make our own travel back to the Netherlands. Seems British Airways claims & refund process is non responsive, as we already requested information 2 times for our compensation, but received nothing yet. apart from an automated email saying we could get a small refund based on our missed flight. | 1 |
Jet2.com | Decent flight. Nice staff | 4 |
Jet2.com | Decent legroom, great staff and flights ran with very minor delays (outward flight was day after global IT meltdowns). Only minor criticism is that advert announcements on board are (almost uncomfortably) louder than the more relevant and important cockpit updates and safety presentations. | 5 |
Wizz Air | Decent low-cost airline. Online check-in available days before the flight. I didn't pay extra, so there was no reserved seat number, just going in and looking for one. No meals. Stuff are nice and they were not too strict about baggage dimensions. Seats themselves and the cabin were fine. | 6 |
Jet2.com | Decent luggage allowance. Reasonable hand luggage allowance both on size and weight. No stupid " can you fit it in there boxs at check in" which usually lead to" let is just shaft you " as other airlines.Great flight at a decent time. Thanks. My new go too! | 5 |
Ryanair | Decent prices and one of few airlines where the flights are likely to take off rather than get cancelled due to Covid.On the flip side the customer service from the call centre and online chat is terrible, I had a poor experience in 2019, since then I have had to resubmit my complaint over and over again, initially they claimed they were escalating my complaint but since the start of 2020 and now into the summer of 2021 all I get are generic responses relating to Covid refunds that have nothing to do with my complaint.Ryanair are a great airline for cheap fares as long as you skimp by only taking hand luggage and avoiding the extras. I've flown with them for many years and only once suffered a lengthy delay. I will likely continue to fly with them into the future but seeing as they offer me the bare minimum I will do the same by avoiding to purchase any extras. | 3 |
EasyJet | Decent service and usually my preferred providerLack of transparency on price is really irritating though .. just be honest easyjet£66 for flights but £104 for a small cabin bag .. ridiculousBe better easyjet | 3 |
Ryanair | Decent staff members.I was upset during the flight and staff members approached me in such a caring way, took me to the the back for a chat. Were very helpful and honestly made me feel much better. These people are the credit to the company. I wish they would be my friends, you can feel how much love they carry in their hearts â™¥ï¸ Very proud of :🦋Samantha RossiMelanie SilvaLourenco castroVincenza Bordonaro🦋Thank you 🥳 | 5 |
Jet2.com | Decided I needed a short break in the sun early next year. I had narrowed my search down but after speaking to Tanya, she helped me through with my final decision. Helpful, polite, and knowledgeable, we had a good chat. Told her about a bad experience with TUI and would not use them again. This just proves the point that there are good people put there, and looking forward to getting away. If Jet2 monitor this site, then TANYA was amazing! | 5 |
Ryanair | Decided never to fly with this company ever again. Notion of cheap flights is a fantasy - would rather pay £100 more for great on-time service. | 1 |
Ryanair | Decided to change a Ryannair flight to Spain over Christmas (stress of travelling atm) to another in March. I'd paid £171.99 return 'Regular' which included extra cabin bag etc. First shock was that on top of the £90 I'd lose, I'd also lose the cost of the extra bag etc. So of the total paid I'd be left with about £30 towards another flight. So I decided to book just a value ticket - (£64 return) for March. I couldn't. I could only book another 'Regular' fare, so would have had to pay £90 for this on top of the £171.99 lost! In the meantime, friend who booked with EJ has changed the flight and it's not cost a penny!! | 1 |
Grupo IAG | Decided to put me and my new wife in different cabins on our honeymoon. We were told by the lady at the desk it was 'close enough.' | 1 |
EasyJet | Decided to receive vouchers for our cancelled flight due to Covid as we thought it would be easier. As the voucher cannot be used Online they are totally useless unless you want to spend hours on hold on the phone. I've listened to all the songs on the hold loop several times. About 3 hours today ! What really annoys me is at the start of the phone call they tell me they are an online company and you can do most things online. Shame they don't let the thousands of customers that have received a voucher go online to rebook using their voucher. Another delaying tactic ? I think so, maybe they are waiting for everyone just to give up. Don't bother with the vouchers go for a refund, you will still end up trying to get through to them either way. | 1 |
Jet2.com | Dedicated staff. Helpful.But the flights never goes out on time.I travel 3 times a year x2 flights | 5 |
Ryanair | Deeply frustrating check in process, why won't ryanair accept pdf vaxination forms, why do I have to take a pic and upload that to travel docs.Also very unhelpful error message saying invalid travel docs. Took me ages to notice a very faint check box by my passport details.My eye sight is a bit poor so didn't see the box.I spent ages thinking there was a problem with my covid form rather than selecting my passport as travel doc. | 1 |
Iberia | Defiantly the worst experience with this airline - They are getting worse each time i fly with them (note: i have flown with Iberia to Chile for many many years Madrid - SCL). The planes appear poorly maintained and seats are very uncomfortable. The food is not really poor (i opt for a ham and cheese sandwich to bring on board- yes its that bad and this is on a 12hr+ flight !!) The staff appear to carry a certain passive aggressive attitude with stress written all over their faces. Generally have been extremely unfriendly on most on the flights i have taken over the past 6 years except for one of two.With regards to ticket changes on flexible ticket - do not believe this - These are lies !! Charged me over 700euro on the original 4000k "flexible" ticket to change for my daughter and i. These was after 80 calls to the so called reservations line, a drive to the airport - finally i had a Spanish speaking friend call and this only took him 5 hours to change the ticket !!Honestly - Buying a ticket is just not worth the stress. If anyone values there hard earned money try another airline !! Avoid Iberia airline until them make some serious changes - Hopefully BA will steer them right in the next years !! But for me this was my last flight with Iberia for the sake my sanity, hard earned money and safety !!! If they care little about what you see inside the plane or how the staff present themselves or lie to you about flexible tickets - think about the maintenance staff, think about the people that service the plane - change the parts !! | 1 |
Ryanair | Definitely THE WORST airline in the world. They should stop business once and for all, it's the only solution to this madness.As the UK announced lockdown we are not allowed to travel abroad for holidays so we heard Ryanair announced free changes for November but as it happened, the government lockdown announcement happened less than 7 days before our fly which means we are not allowed to change our flights for free, now we either paid a huge amount on changing fees or lose our money. Ryanair are BIG LIARS they shouldn't exist. | 1 |
Lufthansa | Definitely bette than United Airlines, Cheap tickets but you should do something about your customer support department | 2 |
EasyJet | Definitely call 0330 365 5030, I spent hours calling on the other number from the website without any result. Once I called the number I found here I waited less than 10 minutes and my issue was resolved quickly.I can't give more stars as easyjet is lying saying that you can cancel your flight online-that option does not exist and you must call to have it done. | 3 |
Wizz Air | Definitely do not book with this airline! I just called customer services, as I wanted to change my already paid for cabin bag to a hold bag. They told me I couldn't do that and would need to pay an additional £50 to book a hold bag (on top of the £40 I paid for a cabin bag which will now go unused). I was really frustrated that this was the only option they presented to me - asked if I could speak to a manager and was told 'there are no managers'! | 1 |
Vueling | Definitely my first and last time on this horrible airline. I'm still in the airport. I bought a ticket to Malaga from Amsterdam, they overbooked their flight. Then they put me on a flight to Malaga through Barcelona, the connection was more than 8hours long! More than that, the second flight was delayed! I'm really upset and will never use this airline again. | 1 |
Air Europa | Definitely my first choice when flying within Spain. The only preventing me from giving 5 stars, and flying with them more, is that their prices are just too high sometimes. | 4 |
Lufthansa | Definitely not a big fan of Lufthansa but this time it was a joy flying with them. A super motivated crew, joyful and friendly: what a difference it makes (one might question why we have to mention this, nowadays). Food was minimal because of the short hop (45 mins flight) but actually very nice. Two rounds of drinks and we were already touching down. | 9 |
Ryanair | Definitely not low cost. Went online and tried to choose 4 tickets (family) for a trip to Bergamo but the price per ticket was more expensive by Euro 90 than for 2 tickets. So purchased 2 tickets for part of my family initially.Minutes after that purchased 2 more tickets for same price but lo and behold after providing credit card details the screen froze and went back to home page without confirming the tickets. Re-did the whole process and surprise surprise the price for 2 tickets now was exactly Euro 90 more than the 2 tickets that I had purchased minutes ago. No choice had to buy 2 more tickets at a higher price because we are a family of 4. Their web site knew to identify my computer's IP to put up a higher price when I searched again. Their free cabin bag size was reduced from 20 x 25 x 55 cm to 20 x 25 x 40 cm which is ridiculously small. If you did not notice at the time of booking and you want to add priority plus additional cabin bag , it shows this option is completely sold out. Strange it is sold out when there are so many seats left to BUY at a price, Luckily for RYAN AIR they will continue to lure passengers with their tricks.Beware! | 1 |
Grupo IAG | Definitely not recommended, especially for business class. The seats are ridiculous and small, the food is mediocre if that, and good luck with the internet even if you pay for full internet for the entire flight. The service however has been great. My attendant saved me from crying. I don’t know who designed this aircraft but in this expensive business class, in order to move out of you middle seat to go to the bathroom you must rudely climb over the person’s legs sitting in the aisle seat. Your seat is like an enclosed tiny cubicle with no storage space. I’ve unfortunately traveled British Airways business class at least 4 times within the last 4 months. Never again unless there is no other choice. By the way, the business class lounge south at Heathrow is a cattle pen. | 2 |
Grupo AirFrance-KLM | Definitely one of the best Airlines in Europe. All flights were on time and their crew some of the best out there. Upgraded very cheap LIM-AMS which was the best decision for a Long over night flight, crew were so kind and attentive and was more hosts than crew. KLM is my number one airline choice short and Long haul. | 10 |
Vueling | Definitely the Worst Airline I have ever flown on.My flight from Santorini to Barcelona was delayed 2 hours causing me to miss my connecting flight. There was no attempt by Vueling whatsoever to inform any of the passengers the reason that the flight was delayed. The customer service staff at the Santorini airport and Barcelona Airport were horrendous. When we asked Santorini customer service if we could re-book our connecting flight, all we were told was that we would be assisted in Barcelona.Upon Arrival in Barcelona we were re-booked on a flight that departed 11 hours later then my original flight. I understand that their planes may be completely full and they could not accommodate us, but to have us arrive in London 11 hours later than our original time is just unacceptable. Our baggage was lost in Barcelona as it somehow did not get placed on my flight to London even though I specifically was told that the bag would be on the flight without me having to physically check it in again.The Customer service for delayed baggage with Vueling was the worst part of my situation. The Vueling website for checking lost baggage status is a Joke! Their status on their website doesn't even keep up-to-date information. I received my bag 5 days after losing and the website still says that it is searching.Overall I would never recommend this airline even if it saves you alot of $$$$. This airlines is not worth the time or hassle that you have to deal with when you fly with them. | 1 |
Jet2.com | Definitely the best airline at the moment. Prices are very competitive and all the ground crew are as pleasant as the cabin crew. GREAT ðŸ‘!! | 5 |
Ryanair | Definitely the best lowcoster. Or what are you comparing with? :) | 5 |
Ryanair | Definitely the last time I will consider booking any other trip with this company. Two times in 3 months they have cancelled my flight just almost 3 weeks before without giving a reason . Had better booking offers on other companies ( with better planes and service ) at the time and booking now is almost double the price . The cheap ends up expensive . | 1 |
Vueling | Definitely the worst airline I have flown. My flight from Santorini to Barcelona was delayed 2 hours causing me to miss my connecting flight. There was no attempt by Vueling whatsoever to inform any of the passengers the reason that the flight was delayed. The customer service staff at the Santorini airport and Barcelona were horrendous. When we asked Santorini customer service if we could re-book our connecting flight, all we were told was that we would be assisted in Barcelona. Upon Arrival in Barcelona we were re-booked on a flight that departed 11 hours later then my original flight. I understand that their planes may be completely full and they could not accommodate us, but to have us arrive in London 11 hours later than our original time is just unacceptable. Our baggage was lost in Barcelona as it somehow did not get placed on my flight to London even though I specifically was told that the bag would be on the flight without me having to physically check it in again. The Customer service for delayed baggage with Vueling was the worst part of my situation. The Vueling website for checking lost baggage status is a Joke! Their status on their website doesn't even keep up-to-date information. I received my bag 5 days after losing and the website still says that it is searching. Overall I would never recommend this airline even if it saves you a lot. This airline is not worth the time or hassle that you have to deal with when you fly with them. | 1 |
Ryanair | Definitely the worst airline I've taken. As an avid flyer I knew Ryan Air was bad but never flew with them, the rumors are true. 2 damaged suitcases, melted plastic when asked to warm up our very cold meal, no seatbelt or tray table check before landing. Flight was delayed two hours. If you fly w them make sure it's solo travel or only carry on baggage, be prepared to be late. | 1 |
Grupo IAG | Definitely the worst airline company I have to deal with. Living in the UK, sometimes I don't have other choice than to go with them. This was the case yesterday for instance, and like most of the time, problem happened (flight cancellation) but with BA more than flight cancelling who can happen everywhere it is how that kind of situation are so poorly managed each time. It is always catastrophic with no service and no way to be refunded. Their website to claim the refund doesn't give you other choice than to call a number and when you call the number they ask you to go on their website. A joke but in real life..and it is always like that. That's why I think it is not only the worst airline company I had to deal with but most certainly one of the worst including all companies whatever services they sell. You fell me know. If I could put zero star to BA I would. | 1 |
Ryanair | Definitely the worst airline in the west world. It's cheap just because well organising and professionalism costs money. They always thinking themselves first and not their passengers.Ryanair has been a-value-for-money airline only for those who didn't have the experience of an "unexpected event" yet. It has been proven by numerous examples that things can go unbelievably bad when you're flying with them and something goes wrong (e.g. bad weather, strikes, failures, airport problems, etc). In these cases they will never think their passengers, but only what is better for them only. Their managers are gonna choose the very cheapest option and then..... they will just hide their crew from the angry passengers who can only complain to their ridiculous phone and online service.Low cost airline doesn't always mean lack of respect to passengers. Easyjet, Jet2com, Wizz, Eurowings and many more they look like five star airlines comparing with them!Thank you Mr.Ryanair for your try to destroy the airline market. Hopefully you won't win. | 1 |
Iberia | Definitely the worst airline. They don't care, don't respond, don't serve. A national disgrace to Spain | 1 |
Turkish Airlines | Definitely the worst airlines in the world. They gave us vouchers for our cancelled tickets and the next time we called they couldn't even found the vouchers and they never send you confirmation for anything, its a joke company! | 1 |
Grupo AirFrance-KLM | Definitely the worst catered flights I have ever been on. Although flying cattle class I was expecting a standard of catering at least equal to other airlines. This was way below. No drinks were offered before the meal, only beer soft drinks or wine with the meal and nothing after. Unfortunate as perhaps a decent drink might have numbed the disappointment in the pathetic food offered. First was the awful "vegetarian sandwich". We were offered this three times altogether on the return flight, a dry, stale scrambled egg sandwich with an nasty aftertaste of mustard. No alternative offered. As for the main meal, the first was a tasteless quinoa salad, mac and cheese with a small block of cheddar. On the return chicken and broccoli with disgusting slimy so called mashed potatoes. Breakfast on both legs was just a microwaved concoction like pizza and nothing else, no fruit, no juice, no alternative whatsoever. Entertainment was very limited compared to that offered by BA, Virgin, Emirates and Air New Zealand, the airlines I have last flown with and WiFi was chargeable Frankly we won't be flying KLM ever again. If you are trying to choose please use any alternative. | 1 |
Ryanair | Definitely the worst customer service experience I've ever come across. We paid £400 for my wife and I and our baby to go to Majorca. The way out was fine. At Palma the Ryanair staff at the gate were some of the rudest people I've come across. We had a cabin baggage allowance for our baby which was stipulated quite clearly on the Ryanair website and we were well within this allowance. The woman was having none of it. We couldn't get on unless we paid an additional €46. I argued this and we were put to the back of the Q (with a baby) meanwhile people were literally emptying their suitcases at the gate and leaving them so they didn't have to pay the fee this lady was making some people pay. We were last to board, and I reluctantly agreed to pay the money. Now the woman wouldn't let us board at all. We were left standing at the gate with a baby, by this time my wife was crying and had nowhere to go. Eventually another Ryanair staff member came over and managed to persuade this woman to let us on (only if we paid though!) all the while she was openly talking to her colleagues about how much of a problem we were. Then when we complained to Ryanair, they didn't care. I've genuinely never seen anything like it. | 1 |
Wizz Air | Definitely the worst experience I ever had. I was traveling from Barcelona to Thessaloniki via Budapest. In Barcelona they informed me that I had to pay 25€ extra for my hand-luggage ( despite the fact that a 10kg luggage was included in the original price). As they told me, I was carrying a "trolley-luggage" and I should pay more money for that, because that company doesn't consider all hand-luggage as carry-on bags. Since I booked the tickets through another site this detail wasn't clear enough. I was looking for someone to talk to, in order to find a solution and there was no person or office in the airport to whom I could to talk with. The site which booked my ticket told me to get out of the airport and get back again passing the check, in order to find an office. Unfortunately, that was not possible since I had not enough time. Not only, I paid once in Barcelona, but they also asked me to pay second time to Budapest. As a result I ran out of money and I left my luggage back at the airport. Both, the lack of staff and the policy of this airline made me feel really uncomfortable and upset. So after all I don't recommend this company. | 1 |
Vueling | Definitely the worst experience ever!!!The person who was working at the checking in desk is very rude and insulting. He said to me that i might not fly today just because i'm not buying a seat. While they never communicated anything about such a seat policy. He made me scared for two hours just to try and let me buy a seat, and when i waited and refused to buy a seat, he insulted me in front of everyone by letting me stay till the end and yelling this is what happens when you don't want to buy a seat.I don't care about paying an extra 10 euros for sure, but i knew he's being rude and scaring me on purpose just to buy it while i don't care if i just get an assigned seat number.Oh and by the way… the airplane smells very bad. | 1 |
Lufthansa | Definitely the worst fly experience ever!!! And there is no help from Lufthansas staff and their service center is for absolutely no help…. | 1 |
Grupo AirFrance-KLM | Definitely worst experience checking in and on boarding. I came 2 hours before the flight, they had a very long line to check in. I went to the security, and after waiting a very long time to pass, they stopped me and measured my carry on, claiming it was 2 kilos over the 12 kilo limit. They sent me back to check in my carry on bag. I went back to check in and they just closed the check in saying I cant check in the luggage. They advised me to wear as much clothes as possible and try again... Horrible experience, never again Air France. | 1 |
EasyJet | Definitely would NOT recommend easyJet or easyJet holiday packages. The flights have not been on time once, both ways we were delayed by over 2 hours with no explanation. We were sitting at our gate watching the easyJet staff mess about in the terminal instead of getting on the plane and getting it ready to go. No information provided on our transfers to and from the airport like TUI provides so you get to a foreign country and are pretty lost. It's an absolute waste of money to book with them just spend the extra money and use a better company you'll save time. | 1 |
Grupo IAG | Definitely would not recommend booking through this airline. Just flew from Barcelona to San Francisco on an 11 hr flight without any food or drinks provided free (which I did not know until I boarded the plane). I ended up having to buy a meal which came cold after everyone else was done and the lights had been turned down. The crew staff were incredibly unprofessional. I had an aisle seat, and they kept ramming into my arm even with the many times that I tried to scoot myself in the seat. On top of that, they were loudly talking to each other in the back of the cabin which made it incredibly hard to get any rest. At one point in the flight, someone had opened a nail polish and started painting their nails. The crew staff behind me saw it (and probably smelled it) but did not do anything about it. All in all, the money you’ll save booking a flight with Level is not worth it. Book somewhere else. | 1 |
Grupo IAG | Definitely would not use British Airways again. We booked a package holiday nine months in advance, expecting a smooth trip. However, a couple of months before departure, BA changed our itinerary—instead of flying from Manchester to London and then directly to Nashville, they added an extra flight. This meant we had to fly Manchester to London, London to Chicago, and then Chicago to Nashville, turning what should have been a straightforward journey into a stressful nightmare.To make things worse, the layover in London was too short, and BA's own flight from Manchester to London was delayed, causing us to miss our connecting flight to Chicago. Instead of allowing us to take the direct flight to Nashville that we had originally booked, BA rerouted us through Tampa, making us wait until the following afternoon to continue our journey. Since we were only in Nashville for three days, this significantly cut into our time there.As if that wasn't bad enough, BA lost one of our suitcases. I spent a huge part of my holiday trying to contact them, but they were unhelpful and unresponsive. It took a week for the suitcase to finally arrive (with no thanks to British Airways). When we got home, they refused to reimburse us for the essential items we had to purchase due to the lost luggage and offered no compensation for the entire disaster.Absolutely awful experience—BA ruined our holiday and refused to take responsibility. Avoid at all costs! | 1 |
Lufthansa | Definitiv not recommended! Good airlines are supposed to take care of their customers, but I guess that doesn't apply to Flughansa. I had to cancel a flight and did so within 24 hours. The company's rules state that I should get a full refund for cancellations made within 24 hours. This did not happen. The airline simply refused to refund me & gave no explanation for that decision. Now they've lost a frequent flyer and a regular customer. My American business colleagues, whom I told about this, are also disgusted and are considering taking a US airline in the future. I will continue to spread the word about this company within all my business networks. | 1 |
SAS | Degenerate company who hates its customers. | 1 |
Jet2.com | Delay 1 hour. Then the rudest people sat behind. Drinking there own drinks swearing very noisy.....crew done nothing even though i politely tried to complain. It was only when i spoke to passenger on descent that Number 1 came and said she could hear the language at the front | 1 |
Pegasus Airlines | Delay 2h40 minutes, because the flight was not full and they put 2 flights together from bodrum to istanbul | 1 |
Ryanair | Delay Delay Delay Delay | 1 |
Grupo IAG | Delay after delay after delay, I begged the agent to rebook us at Heathrow airport or on the later flight from Dublin. Based on math, 7 minutes didn’t seem like enough to make the connection. The flight attendant assured us no we’d be fine, and said she would make it. Incorrect. We did not make it. Now we had to go through customs. We waited for (I’m yelling in this part) ONE HOUR AND FORTY FIVE MINUTES for our luggage. We couldn’t rebook until after we retrieved our luggage. I could have dragged it from London faster. They told us to wait until 3pm (2 hours) to find out if we’d get on stand by to Chicago. We didn’t get on standby. The only option was New York the same day or Chicago the next afternoon. We do not live in New York. “We can get you to New York but you’re on your own from thereâ€. WHAT? So my option is to spend money on a hotel and Ubers in Dublin while extending my childcare another 36 hours or spend $842 getting myself home from JFK airport. I reluctantly chose the latter, because I would’ve done a lot worse to get there. I feel disgusted. I am now so late to get home to my 1.5 year old who is eagerly waiting for me. I now will arrive home 10 hours later than planned with $842 less. Thanks Aer Lingus. Never again. | 1 |
Ryanair | Delay airline, both flights more than 1 hour delay. | 1 |
Pegasus Airlines | Delay and delay... | 1 |
Jet2.com | Delay and problem on landing. | 4 |
Jet2.com | Delay and virtually no announcementmade ,change of gate and no announcement very poor communication. | 3 |
Jet2.com | Delay at Heraklion airport. Staff were very friendly, helpful and informative both in the airport and on board the plane. On boarding, the pilot, Andrew informed us we had to wait on the plane in case an earlier slot became available. He invited children to visit the cockpit while waited. When in the air, he told us about the journey, the views below the speed and the timings. The rest of the staff were very helpful, friendly and efficient too. 🙂 | 5 |
Jet2.com | Delay d on both outgoing and homeward flights. Return flight parked requiring bus transfer rather than walk off.Had aborted approach to landing with no explanation. | 4 |
Jet2.com | Delay departing 1hour 30 minutes, Return flight delayed 2 hours.... | 2 |
EasyJet | Delay due to crew being used on another flight…..Get to Lisbon and now waiting half an hour to get a stand position….UnbelievableAvoid avoid avoid…..Another Ryanair | 1 |
Jet2.com | Delay due to high winds dealt with in a proffessional manner | 5 |
Jet2.com | Delay due to the snow which was not Jet fault. It did take over 45 minutes for the bags to come onto the carosel which was Jet 2s fault. | 4 |
Ryanair | Delay every flight I've ever been on 3/4 times a month for work horrible company who miss treat their staff in full view | 1 |
Jet2.com | Delay going out but not so much coming back. | 4 |
Jet2.com | Delay going out, sat on plane for nearly and hour and was not told why we were delayed. | 3 |
Jet2.com | Delay in my flight, which was not presented, been given 5GBP however you had to spend minimal amount to apply the 5GBP off!. Not Happy | 1 |
EasyJet | Delay is their standard. I was notified by my travel agent we were delayed and also easyjet knew for 100% that the plane is in delay they still want everybody to preboard on time and leave you waiting in a cow shed. When I kindly asked a member of staff, she recommended me to accept this or just go home. I had an extreme bad customer experience. Avoid Easyjet when possible. | 1 |
EasyJet | Delay of an hour and a half meaning I missed my connecting train, but doesn't count towards compensation because it hasn't been three hours?? | 1 |
EasyJet | Delay of minimum 1 hour and 30 minutes. When I did the flight from London Gatwick to Cagliari, another hour and an half delay. Last month I flew from Gibraltar to London Gatwick. It was canceled in the last minute. I check on Facebook group and it seems it is quite common on EasyJet this year. They are using always the same excuse. 'Poor weather condition'. It is a cheap excuse really and an investigation should be opened against the. I wouldn't want to use EasyJet anymore nor wouldn't recommend it so far | 2 |
Lufthansa | Delay of more than 3 hours from Dulles airport. My daughter had to switch to another flight in Frankfurt to Cairo. They boarded the plane and waited more than 3 hours on the tarmac.... no information was given, only that they are waiting for some bags... finally, landed in Cairo only to find all bags missing, at least 50 travellers.. HORRIBLE experience!! if possible, avoid Lufthansa. I know we will. | 1 |
Jet2.com | Delay on departure & nothing was said by any of the jet2 staff members. Very frustrating | 1 |
Grupo AirFrance-KLM | Delay on departure due to late arrival of the aircraft, but swift on boarding and full throttle to make it before scheduled arrival time in AMS. Cabin crew was good fun, purser was a good laugh. | 5 |
EasyJet | Delay on flight back to Nice for about 2:30 hours however their aircraft was there, keeping the frustrated passengers in gate without anything to offer and responding nothing and most interesting was sending an email to review their service, whatever I was selecting a reply was coming to me to verify that, you rated the airline 5/5 please confirm that. I don’t know was it on purpose to earn only good reviews or not | 1 |
Ryanair | Delay on outgoing flight with no explanation or apology plus a whopping £63 cabin baggage charge for wheel on cabin bag as it was taller than their requirements. Tone of girl who pulled me aside was blunt. | 1 |
Jet2.com | Delay on return flight due to airplane problems | 4 |
Ryanair | Delay on the flight as usual and we had no information why and when our flight will depart. | 1 |
Ryanair | Delay over 1 hour our flight from Edinburgh to Dublin.I had a cappuccino with me and said not hot beverages allowed ….I will never buy anything from them | 1 |
Vueling | Delay over 3 hour, no communication and no help desk at Gatwick. Avoid at all cost. Seems technical difficulties with airplane, not even sure if we will be flying out now and airline has not taken the time to offer any resolution. | 1 |
Ryanair | Delay upon delay, with no or very limited information regarding the delays. Service non-existant. I don't really care if it's cheap when the whole experience is ruined by this seemingly sloppy attitude towards paying customers. | 1 |
Jet2.com | Delay was not announced. People boarded then had to be taken off. We then reboarded only to have to wait on the Plane for another 40 mins.Also people with small children should be kept to the back of the plane. It makes for a unbearable flight with miserable screaming kids. It was the worst experience with Jet2. Please have dessert options too why is it always chocolate. | 3 |
Jet2.com | Delay well managed. cabin crew excvellent when dealing with a small number of "difficult" passengers | 4 |
Grupo AirFrance-KLM | Delay you backage then dont pay for it.AVOID!!!! | 1 |
Lufthansa | Delay, Always on delay. Flight to Goteborg, I arrived 3 minuts BEFORE gate closing (because of Lufthansa fault on previous Flight) and they stop me to take the Flight. Returning back another 40 minuts delay. And they have Always and excuse. They bougth ita airways and they are not able to manage their own Company. Where Is the Lufthansa of the past? | 1 |
Ryanair | Delay, delay, delay. Each flight has a delay. The delay is not occasional. It is constant. And it is always of 2h or more. And without explanations. Beasts are treated better. | 1 |
Wizz Air | Delay, delay, delays. Absolutely the worst experience I have had with any airline. Never have had a flight be delayed with any other airline. The only times that they were delayed was by Wizz and they were more than 4 hours. And compensation for the delay? Bag of peanuts. The reason I'm writing this review now is due to my earlier flight that was supposed to take off at 11 PM took off at 4 AM. Sure I understand how you can have issues with ATC and other issues but to be delayed for that long is unnatural, seats are also SUPER uncomfortable could barely even sleep let alone relax on the seats. Really wish this airline could improve, it'd be a steal. But unfortunately I can't recommend it. | 1 |
Norwegian | Delay, no communication and cancelled flight at 20.50 with no explanation or help. All passengers left to fend for themselves, with next flight 24 hours later. Never again. | 1 |
Grupo AirFrance-KLM | Delay, this is not the first time, I have travel a lot by KLM, 9 out of 10 trip is ther problem | 1 |
Vueling | Delayed 2 hours flight number vy8961 to Paris at Heathrow I won't be using this flight company again | 1 |
Vueling | Delayed 2 hours from London Gatwick to Barcelona and 4 hours on the return journey!VY7942No explanation or apology was given on the flight back , airlines are supposed to give you at the very least some free food refreshments on board for making passengers wait over 3 hours for a delayed flight .... they didn't...... I was supposed to land at 6.45 pm ....... I got to Gatwick at 11pmSo annoyed - won't fly with them again | 1 |
EasyJet | Delayed 2 hours, and no one gives a damn | 1 |
Grupo IAG | Delayed 2+ hours Aberdeen to Heathrow. Didn't get home tonight. Thanks BA. | 1 |
Grupo AirFrance-KLM | Delayed 2.5-3 hours, no reasonable notices at reasonable time, completely absurd explanations of ground staff. Not the first time witnessing similar experience, and can't understand how they're going to handle Olympic Games traffic while been so erratic | 1 |
Jet2.com | Delayed 2hrs going out and one hour coming back.Couldn't hear the cockpit announcement on the way out , and far too loud on the way back | 3 |
Ryanair | Delayed 3+ hrs, poor comms, all the usual Ryanair behaviour, but this was the worst flight with them I've taken in a decade. CEOs in other companies have been sacked for better performance than this. Pay extra for other airlines. You really won't regret it. | 1 |
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