Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Delayed 3hrs before take off. Arrived home 2hrs 20mins late. Not eligible for delay compensation! | 1 |
Ryanair | Delayed 4 hours. Loaded us all on the plane at Manchester Airport to be told there's a 45 minute wait, few and far between updates about the weather. Stuck on a very hot and stuffy plane for four hours sat on the runway with a pitiful breeze for 'air con'. Missed several slots whilst other Ryanair planes came and went. No water was offered as people were feeling faint. It appeared as though every steward was hiding in the back. Had to ask for water and charged £2 after 4 hours! A 2hr55min journey to Spain turned into a 7 hour long haul flight. Boarded at 4:15pm and didn't set off until 8:30pm , arrived over 4 hours after schedule meaning people missed their arrangements when landing causing much inconvenience/expense. No care was given for any of the passengers. | 1 |
SAS | Delayed 4 times 🙃🙃🙃🙃🙃 | 1 |
Jet2.com | Delayed 45' in both directions.Understand problems happen sometimes, but there is something wrong with an industry that's never on time and that's just accepted as the norm. | 3 |
Jet2.com | Delayed 5 hours circulating in air further hour and half .diverted to another airport waited 2 hours for coach to leave them 3 hour drive to original airport .organisation was dreadful and only received 8 euros.travel time originally 4 hours .Disgusting | 1 |
Vueling | Delayed 5 hours from Copenhagen to PMI - 3 kids. No information about anything, we had to ask other passangers for information, because Vueling didnt' have any. The kids were given no food, water or anything. When we finally got to fly there were no food on the plane. Our 2-year old had chips for dinner - that we payed 4 euros a bag for. Now we are sitting at Mallorca and our luggage is gone - again no information, help or guidance. We have understanding for the bad weather, but no understandning for the lack of service, help og responsibility. | 1 |
Jet2.com | Delayed 5 hours on return journeyReally frustrating | 1 |
Vueling | Delayed 5 hours outbound and delayed 2 hours on return. All due to poor organisiation from the company and what looks like serious under staffing issues. Don't use this company if you are after a decent service | 1 |
Jet2.com | Delayed 6 hours , 4 of them trapped on the aircraft and only given crisps and a bottle of water. Not on when I've got Parkinson's and need to eat. | 1 |
Ryanair | Delayed Flights from London Stansted to Warsaw Modlin and return as well. Priority boarding not worth pound. They just get passengers waiting outside the terminal both Airports. Avoid for all cost. Planes aren't cleaned properly,big amount of rubbish under chairs. | 1 |
EasyJet | Delayed Gibraltar - Bristol flight. Incoming diverted to Malaga. Coached up to Malaga-ZERO information. 9 hours now waiting.SHOCKING company | 1 |
EasyJet | Delayed a lot and they took us in a different airport in a different country... | 1 |
Jet2.com | Delayed again | 3 |
EasyJet | Delayed again by 2 hours 55 minutes. Despite the law being that they must provide food and drink for any delay over 2 hours our requests were refused again.Last time I fly with this shockingly poor airline. | 1 |
Jet2.com | Delayed again every time I fly with jet 2 it's delayed | 3 |
Jet2.com | Delayed again, so arrived very late in the evening. | 3 |
Lufthansa | Delayed airplane in to Frankfurt from Stockholm and the final destination was Florence. So we have go to London fore one night and then Florence the day after. Ve pay for the ticket Frankfurt/London/Florence and should have the money back four a couple a weeks, now the have got seven weeks!Ve have called and mail Lufthansa but anything happens…It's a really awful company!Stefan | 1 |
Ryanair | Delayed and left us standing in the cold on the runway for 40minutes. The company is a disgrace | 1 |
Jet2.com | Delayed and no communication | 1 |
Jet2.com | Delayed and stewardess were shocking bad , always just do bare minimum and only interested in selling confectionery and duty free .I had breathing difficulty on boarding the plane and explained to crew , not once did they check .Awful experience and will never fly with this company again | 1 |
SAS | Delayed arrival on final destination because of unnecessary rebook of flight because layover time was way too short to cover for any minimal delay on departure airport. Even the flight attendants said they don't understand that SAS offers these flights as they are considered unrealistic. Also we were perfectly in time to catch the original layover flight. All leading to being too late for picking up our rental car on final destination, needing to pay a staggering addition 12000NOK. SAS costumer service didn't feel any responsibility. | 1 |
EasyJet | Delayed as always. | 1 |
Jet2.com | Delayed at Alicante due to the Microsoft issue,no information provided by Jet2 staff in Spain.Given three different boarding times,everyone was wanting to know how we are being asked to prepare for boarding yet there were only about twenty of us queuing,where was everyone else? No information provided leading to confusion and frustration.Eventually we did hear of the chaos downstairs at check-in,realizing then that us who WERE queuing were people with cabin bags only.There was nothing to stop the British cabin staff who were to be our crew providing some information as they had to come into the airport for coffee and sandwiches.Quite a disappointing experience from who I would always look as being our best and most reliable airline. | 1 |
Grupo AirFrance-KLM | Delayed at Athens due to thunderstorms over Germany we missed our connection to Durham Tees Valley. On our flight to Amsterdam we were kept informed of status regarding connection flights. KLM cabin crew and ground staff handled the situation efficiently and with a smile. We were transferred onto the next flight the following morning and a voucher given for a free courtesy bus to/from the Ibis Hotel at no extra cost to ourselves. Fantastic customer service and an airline we'll be using again. | 10 |
Jet2.com | Delayed at airport on return. Not notified before leaving hotel. Only came onto board too late to do anything. Kept getting later. Got on plane to be told we couldnt take off because of Newcastle staff on break. Sat there for another 30-40 minutes. Actually took off over 3 hours late - arriving home at 2.30 am. Not even offered a water, coffee or anything once on - disgusted | 1 |
Turkish Airlines | Delayed baggage and lack of communication.Left without clothes, nightmare, toiletries and medication.We had to cancel activities due the next dayWe had to ask the hotel to intervene on our behalf.We were told this is a common error.We have had no response or apology from the airline although this was reported, it compensation as they say they provide on the website.Further more having booked assistance for Istanbul for two passengers, only one assistant turned up.Not great service.... | 1 |
Lufthansa | Delayed baggage for 25 days. When it finally arrived it had been damaged beyond use. Customer relations then don't even respond to the damage report. Disgusting behaviour. | 1 |
Lufthansa | Delayed baggage of 2 days. Was supposed to be delivered but eventually I had to pick it up since I never got any response from them and it was just sitting next to the carosels. Then they didn't even want to refund my $50 I paid for the checked bag fee which they are legally obligated to pay! Worst ever. | 1 |
Lufthansa | Delayed baggage on 2 out of the last 3 flights. Both flights were business trips. I am a Lufthansa Frequent Traveller (silver card), and would have achieved Senator status before the end of 2023. This airline has caused me to have to: (1) Attend a C-Suite meeting in jeans and a casual shirt in Riyadh about 2 months ago (2) Caused me to have to conduct a seminar today in Bahrain, in short pants and a casual shirt AGAIN, today, 1 Sept. Two mess-ups on 2 consecutive business trips. My professional credibility eroded, because Lufthansa cannot get my baggage to my flight destination, and I have arrived too late in the evenings to go and buy replacement clothes. I still have another 12 intercontinental sectors to fly this year, and I'm not going to give them to Lufthansa. I'll be returning their Frequent Traveller card, and will stop using them before they completely destroy my professional credibility. They can't even get the basics right, and their Lost Baggage SMS's that read "Exciting news! We have located your..." are neither going to get me "excited" nor prompt me to give them another chance to potentially lose my baggage a 3rd time. Auf wiedersehen. I don't need your hassle. | 1 |
Grupo AirFrance-KLM | Delayed baggage, and even longer delays (3 days!) in shipping it to me. Air France has scheduled far too short a connection time in Paris for its flights from West Africa (Guinea and Central African Republic), and given the change in terminal and slow security at CDG, I always end up having to run in order to make the final call for my London flight - very stressful. Air France themselves have the same problem - the last time I flew, my bag also missed the connection, and arrived in London three hours after me. That's when things really went downhill. Despite the fact that I live only two hours drive from Heathrow, it took Air France 3 days to ship my bag to me. I can order something on Amazon by midday and have it delivered the same day, but Air France takes 3 days to ship to an address two hours drive away. The final cherry on the cake: arrogant, indifferent customer service. When I called to complain about all of this and asked for a manager, the operator initially refused to let me talk to a manager, saying this was just about a bag. When I insisted, he said all of the managers were in a meeting, but he refused to get a manager to call me back - he said I would have to ring again and try to catch them when they're available! I will instead now vote with my feet, and stop using Air France for my flights to West Africa. Terrible airline. | 2 |
Ryanair | Delayed baggage, only could contact the baggage company between 10 and 4, Ryan air said it was baggage companies fault not theirs. They were extremely unhelpful. Paid extra baggage £50 there and back gave me £30 back and had lost my luggage for half my holiday. Had to buy all new things to get us through. Absolutely useless. Had to submit complicated form online and they corresponded via email. Sent in a complaint and no response. Never travelling with them again. | 1 |
Grupo IAG | Delayed bags and terrible customer service. First and last time I will ever fly Aer Lingus. Medication‘s in the bag they’ve supposedly been out for delivery for two days but nobody can give me any real information because the folks are in call centers in Asia. I’m solo traveling I don’t have my medication I’m supposed to check out today and take a train to another country so now I don’t know whether to spend my own money to stay wait for my bag of course getting refunds for any of this is probably going to be impossible. Do yourself a favor learn from my mistake and spend more for a better airline | 1 |
Jet2.com | Delayed because of paperwork issue. | 2 |
Jet2.com | Delayed because of problem with Birmingham flight. 3 passengers eventually turned up. A free drink as compensation would have eased the delay. Crowded bus waiting on runway for no apparent reason. Not a good ending to a wonderful holiday. Swore never to fly again | 3 |
EasyJet | Delayed boarding as cabin crew and pilots were taking photo of one of the stewardess sitting inside the engine! This surely shouldn't be allowed. | 3 |
Jet2.com | Delayed boarding but quick and efficient once boarding began in Malaga. Cabin crew also pleasant and efficient . Relaxed atmosphere. | 5 |
EasyJet | Delayed both inward and outward. Changed gate number several times. If you don't keep an eye on the board you could miss your flight. Delayed on the tarmac for 45 minutes, with no food or drink. Just awful. | 1 |
Jet2.com | Delayed both legs of the trip, however, the return leg was on the day of chaos on 19th July. The Jet2 personnel at Palma airport did their level best and were queue walking to ensure those on earlier flights were checked in and therefore didn't miss their flight. | 4 |
Jet2.com | Delayed both on the way out and homebound. Although communication was good from Jet2. The actual flights were good and staff friendly . | 4 |
Jet2.com | Delayed both out and back, the excuses given were taken with a pinch of salt as the same flight had been late the previous 6 weeks so not really a one off weas it! | 3 |
Jet2.com | Delayed both to and from holiday. | 2 |
Jet2.com | Delayed both ways | 1 |
Jet2.com | Delayed both ways jet 2 staff could not be found until we boarded at tenerief no departure gate location until 20 mins before flight. Treated like cattle. Would have been better booking ryanair | 1 |
Jet2.com | Delayed both ways outbound and inbound.Severe congestion trying to get through border control for inbound flight home at Las Palmas. Barriers were the issue.Flight home aircraft temperature controls not correct either too hot then too cold.On exit at Manchester only back door would open. | 3 |
Jet2.com | Delayed both ways over an hour due to baggage handlers. Need to leave more time between flight change overs. Too rushed getting you on and off but not enough time to let passengers enjoy the holiday experience. | 2 |
Jet2.com | Delayed both ways with little information, limited food choice on return flight. Staff on flight friendly and pleasant. | 3 |
Jet2.com | Delayed both ways with very poor communication, your online survey goes on forever otherwise I'd have complained more. | 1 |
Jet2.com | Delayed both ways, although once in the air couldn't have been better, service and pilots were friendly and kept us informed of progress in the air. | 4 |
Jet2.com | Delayed both ways. Trip out the longest probably because of cancellations previous day. Flight good with good onboard service. | 4 |
Jet2.com | Delayed both waysAir bridge brokenReally poor mobility assistance despite booking especially on the return trip | 1 |
EasyJet | Delayed by 1 hour and made meMissed my connecting flight . I had to pay for another ticket ! | 1 |
Jet2.com | Delayed by 1 hour due to defective intercom. Poor cabin service. | 1 |
Ryanair | Delayed by 1 hour on both inbound and outbound. On the outbound flight the seat cushion was broken. It's closer to a trip with a cheap coach service rather than an airliner. | 1 |
Jet2.com | Delayed by 1hr on return departure then further 1.5 hr wait for luggage. Very disappointing | 3 |
Jet2.com | Delayed by 2 hours initially and then once on the plane delayed another hour. The hour on the plane was very hot and uncomfortable. | 2 |
Jet2.com | Delayed by 2.5 hours and the airport was freezing. Not the airlines fault but the folk on board were rough and loud and argumentative with jet2 staff but jet 2 staff you could see gave up the grin and bear it and were heard complaining/being catty a lot themselves. Everyone was coughing and spluttering and I've never hated a flight more in life. It just felt a tense atmosphere throughout from passengers and the staff | 1 |
Jet2.com | Delayed by 20mins but made up ime making us 10 min late for arrival back into LBA | 5 |
Jet2.com | Delayed by 24 hrs on 10/ 11 th September Kefalonia | 1 |
Ryanair | Delayed by 3 hours on the way home. My hand luggage which was okay to take in cabin priority in the way was too big for in the way back.Please don't fly with them, they'll give you cheap flights then charge you every step of the way where they can.A few others on my flight had the same issue.I use this suitcase every time I fly. First time I use ryanair and this happens. | 1 |
Ryanair | Delayed by 7 hours due to 'broken-down plane'! OK these things can happen. No problem, just claim compensation under EU directive 261. Its easy - not!!!Unable to complete online application at numerous stages as, apparently they dont recognise my booking, then I apparently have provided the wrong bank details - NOT!! They are correct, checked and checked. You are then forced to go down a much longer protracted route. They clearly do not want to pay any compensation, even though they are legally required to do so, and if they have to pay they will make it as difficult as possible. | 1 |
Jet2.com | Delayed by about 2hours…unusual for jet 2 but everything else was excellent! | 4 |
Ryanair | Delayed by an hour - rubbish get what pay for | 1 |
Jet2.com | Delayed by an hour on the way home as the plane flying out to us was used to go elsewhere and we had to wait for a replacement! Not good | 3 |
Jet2.com | Delayed by flight 2hrs. Then you moved the seat that I paid for to the back of the plane. Despite me telling the staff I had a connecting flight and booked the seat so I could leave the plane asap | 1 |
Ryanair | Delayed by nearly 6 hours back in March. Numerous contact attempts, even through resolver and NOTHING! Not even the simplest curtesy of a reply other than the standard acknowledgment. Court I think because I won't be letting it go.Utter disgrace when it comes to customer service. I've done a lot of travelling and they are BAY FAR the WORST. | 1 |
Jet2.com | Delayed by wing de-icing and surprised no announcements from The flight deck throughout the flight, never known this before 🤷â€â™€ï¸ probably one of the worst experiences with Jet2 crew were very impartial and offered no help to a lady travelling alone struggling with a 6 month old seated in front of us. My husband helped her with overhead bags etc they crew just stood and watched, they knew she was alone. I've noticed on my last few flights that Things aren't what they used to be with cabin crew now, they are pretty scruffy and can be quite unfriendly. More so on the way back from Vienna on 6th jan, very disappointing. | 3 |
Jet2.com | Delayed coming home 2 hours, nobody from jet2 to tell us what was going on poor service. Had to rely on people at home txting us | 3 |
Ryanair | Delayed coming home from Spain by 1 hour not even a explanation and when got to Dublin waited 45 min on bag's | 1 |
Jet2.com | Delayed departing and returning. Not informed or kept up to date very well. | 3 |
Jet2.com | Delayed departure from Manchester, this seems to be the norm for this airport! Obviously this had a knock on effect for onward travel and reservations we had made. An hour may seem insignificant but when you are only away for two or three days the effect can make the difference between a good trip and a poor trip! | 3 |
Jet2.com | Delayed departure- no information at Manchester Airport. Apart from that 5 star service | 4 |
Jet2.com | Delayed due to weather on LS532 July 21st, crew were great however the people behind us, 2 men, 1 woman and 3 kids, well they had no control over the kids, shouting screaming for the whole flight, jet2 ok, nothing they could do but the noise was terrible. | 3 |
Ryanair | Delayed each way... Delayed on journey out... Delayed on the return journey... Congratulations Ryanair you really are the skidmark of the travel world... Scumbags. | 1 |
Jet2.com | Delayed every single time i have used jet 2 | 1 |
Jet2.com | Delayed flight , not information. | 4 |
Lufthansa | Delayed flight - send a req for compensation more than 6 weeks ago and still no answer | 1 |
Grupo IAG | Delayed flight 1 hour. Arbitrary cancellation of paid for reserved seats - no response to formal complaint or explanation. Flight back to London cancelled giving 3 days notice. No reason given. Alternative flight offered two days later. Travelling with son and daughter. | 2 |
Ryanair | Delayed flight 4 hours , and they gave us 4€ voucher , so ridiculous… I saw 5 aircraft's moving around without any passengers inside , so why do you guys have a delay for about 4 hours ? Did you stayed at the pub watching football or something ? This just gives you a bad reputation nothing else ! | 1 |
Grupo IAG | Delayed flight Gatwick to Algiers recently. BA sent an email on the morning telling me it would be 5 hours late due to "operational constraints". Applied for EU compensation of EUR400; BA initially refused me any as a "child fell up the stairs whilst boarding" causing a medical emergency. I was in 1A - this never happened!They have now replied to say they were wrong and would pay compensation, but only £220 not the £350 as the medical emergency held them up a bit too. Compulsive lying occurring here. They knew at 4:14am the fight was delayed by 5 hours so why compound the issue further. the Ombudsman will be hearing from me on this. Its pure deceit | 1 |
Jet2.com | Delayed flight and customer service never came back to me from a previous flight ? | 3 |
Ryanair | Delayed flight and extremely unprofessional cabin crew! Our original departure was 21:10 however flight was extremely delayed with no one present in the Romanian airport to advise on what was going on and with the gate screen having having a completely different flight info on it plus the app still showing the old departure time - leaving everyone in the dark/confused. Once some airport staff sheepishly appeared (last minute obviously) the gate finally opened and it was complete chaos with locals pushing and shoving, millions of kids all over the place, pushchairs ramming us etc. (We have two children ourselves so fully understand how difficult it is travelling with children, but this was completely crazy). We paid for priority but didn't get it, the airport staff attempted to put a sign up, which was completely ridiculous as by this point it was a free for all. Next… We managed to physically board the aircraft at 21:45 how we we didn't take off until 22:50 due to the outrageous and quite frankly embarrassing argument between the cabin crew and the airport staff on the aircraft, in full view of passengers. The airport staff had apparently not provided the aircraft with toilet paper. A female local member of the airport staff who was trying to liaise with the captain and crew, was met with what I can only describe as a pack like cabin crew. They were rude and extremely unprofessional towards her, with them all joining in, rudely confronting her and so forth. They were using fowl language behind her back and laughing between one another, even imitating her accent at one point. I was absolutely mortified and felt extremely uncomfortable being of different ethnicity myself, to witness someone being ridiculed for their accent whilst speaking English - I'd be interested to know how much Romanian they can speak? The toilet paper finally arrived with a cleaning lady entering the plane with her products, that they then refused to pay making jokes saying "I'm not gonna pay for it" and "see, how difficult was that?" There are ways of doing things and that wasn't the right way. On board the actual flight itself there was no hot food or sandwiches available, limited snacks and no ice. I spent ages preordering my meal deal on the flight before taking off, when the trolley service started Nicole had no knowledge of my order saying the devices weren't working. Overall it was a dreadful experience. We paid extra for priory which we didn't get. And we were delayed by 1hr 30 minutes. I contacted Ryanair customer service once home - which unsurprisingly was a complete waste of my time and energy as they sent me the bog standard template of "we take your feedback on board" and "hope you'll fly with us again in the future". I'll stick with Jet2, they've never let us down and the one time we had a little hiccup they were quick to offer us free inflight meals and reserved seating for future flights which we've taken up. | 1 |
Lufthansa | Delayed flight and mishandled bags. Flight was delayed and we missed our connection, all 5 checked bags were mishandled and we didn't receive all of them until 2 weeks after returning home from vacation. We didn't have any of our luggage for our entire trip. 2 adults and 3 kids. Spent countless hours on the phone trying to find out where our bags would be. Spent hours of vacation time shopping for clothes for 5 people and doing laundry at the laundromat. This happened on 7/21/23 and it's now 11/27/23 without any compensation. Lufthansa customer service will just keep you in a dismal loop of emails asking for the same information over and over - no help whatsoever. Have finally taken this to the SOeP conciliation body in hopes they will help me recoup the monetary costs. Will never fly with Lufthansa again. | 1 |
Jet2.com | Delayed flight and on arrival significant delays as mobile steps had to be found to let everyone off. | 3 |
Jet2.com | Delayed flight and when we received our luggage one of our cases was so badly damaged we had to throw it away.Unfortunately due to the delay we didn't have the time to go through all the paperwork as we had a wedding to get to that day and didn't want to waste any more time…. | 1 |
Jet2.com | Delayed flight back from Rome. One hour. But other than that all good | 4 |
Jet2.com | Delayed flight both ways. Combination of 4 hours | 1 |
Jet2.com | Delayed flight but made up some good time.Very clean cabin, friendly and warm welcome throughout the flight.Overall a smooth flight.Cabin crew were a credit to Jet2 | 5 |
EasyJet | Delayed flight by 5 hours from Dubrovnik to Gatwick. Rejected my claim and did not give a reason why. Said they emailed but didn't. Then told me I filled in my name wrong (what a lie!) So for the sake of it I did another claim with the name they asked me to submit missing half my surname. Instant rejection, no reason. Joke company. | 1 |
Jet2.com | Delayed flight due to adverse weather conditions in Madeira ! Communication at airport very poor . My husband is disabled and we were held ready to board from 2.30 until 7 pm before being shipped off to a hotel . Some of the staff at the airport were rude and the special assistance crew left us - we were the last one to be taken to the hotel . No disabled facilities at the hotel although staff were very helpful. Nearly 5 hours waiting for a plane that was never going to arrive but being constantly fobbed off . Finally got flight back to Stansted jet2 flight LS1446 the next day ! I know the weather can't be helped but on this occasion information and communication was poor and some staff quite rude. | 2 |
Jet2.com | Delayed flight due to weather conditions - nothing Jet2 cd do about it. Pleased with flight & crew BUT I was an assisted passenger able to make my own way on board but no crew member approached me to confirm that or ask if all OK. Previous flights this has happened. Still prefer Jet2 | 4 |
Ryanair | Delayed flight for 2,5 hrs and no messages came thorough announcement in the first 1hr. Then changed gates and not announced it. By the rules them should have been more responsible to make sure everyone gets a message on time and after 2hrs of delay must have been offering a different flight route. Absolute shocking! never again! | 1 |
EasyJet | Delayed flight for 2h45 minutes on a late fight. Arrived to the destination airport and because was an out of schedule fight the runway was the furthest away the main airport possible. No bus service available to collect the passengers so another 15 minutes waiting inside the plane. Took us 10/25 minutes by bus inside de airport grounds to reach the arrivals. Completely useless. We still have to pay for water or drinks on board after all the wasted day and unable to get compensation as it was "under" 3 hours when technically being locked inside the plane waiting for disembark makes it more than 3 hours. Will not fly as long I remember this experience again | 1 |
EasyJet | Delayed flight for 9 hours. Never saw anyone from easyJet throughout the whole 9 hours.Paid compensation for my wife and I, refuse to pay compensation for my 4 year old despite charging her full price for her ticket.Been jumping through hoops for 6 weeks now to try and resolve and still no further forward. Customer Service Team want to direct you anywhere but themselves, hours on the phone, countless emails and on-line forms, constant contradictory advise.My presumption is their internal company policy is to stonewall and frustrate until you just give up.Never, ever will I use this company again. | 1 |
Lufthansa | Delayed flight for no reason as all others to Munich including theirs operating that day on time,told us plane would wait by cabin crew,it didn't wait for the 15mins late.No hotels at midnight&Lufthansa "customer services" ran off home leaving everyone stranded.Used the bad weather excuse after agreeing in writing to compensation,liars.Cost us a night at Munich airport on a bench,night's accomodation&transfers,day of our holiday and lost our baggage too.Scandalous service next day sorting out alternative flights onwards too.Now writing to CEO and finding alternatives for making them compensate as they initially agreed in writing only to have lied about that also seemingly.Pls avoid at all costs,updates to follow. | 1 |
Jet2.com | Delayed flight from Barcelona to Manchester. When we looked at the previous few weeks flights same day/ time these had also been delayed so somethings not working with this schedule.Staff were good in keeping us informed though and did a quick turn around once the plane arrived. The pilot also made some time back on the flight home. | 3 |
Lufthansa | Delayed flight from Rome to Frankfurt due to weather problems delaying incoming aircraft, therefore missed connecting flight from Frankfurt to Birmingham. No Lufthansa desk air side at Rome to give any assistance, difficult to get hold of support . Misleading information given on flight suggesting that because so many delays very likely the connecting flight would also be delayed. Missed connecting flight and advised to go to service desk- very poor directions given but after about 40 minutes found the relevant desk. The representative semed to think that because they'd arranged overnight accommodation and transport to the accommodation that everything was fine, very abrupt and no empathy whatsoever - just because delays are normal for the staff they shouldn't assume they are for their customers. There should have been someone guiding customers to the service desks. | 1 |
Jet2.com | Delayed flight going outComing back got on plane, couldn't start ApuSat on aircraft for nearly 1.5 hours in 35 degree heat, given an ounce of water.Poor serviceAlso flying on an old 757! Not service expected! | 2 |
Grupo IAG | Delayed flight meaning missed connection.No effort to speed up boarding, cabin crew just standing around, too busy talking to each other about their personal lives rather than focussing on getting the plane off the ground quickly. I've noticed this on multiple BA flights recently. Get a grip, BA never used to be like that, I used to feel valued with BA.Easy Jet and Ryan air can be frustrating but at least during boarding they focus on getting customers sitted down and getting the plane in the air. | 1 |
Ryanair | Delayed flight more than 12 hours, worst customer service in the world. Chasing refund/compensation but several of the call centre staff are rude, lazy and hang up mid-call after giving inaccurate information.Seems almost pointless to leave another bad review for this pathetic company as they clearly have no desire to improve their service. | 1 |
Ryanair | Delayed flight on Jan 21st to lanzarote were to fly at 5pm left waiting at departure gate till 1am Monday morning with no communication only 4euro vouchers was emailed to say they were organising hotel and transport that never happened so at 1.30am told to collect our bags and go back to departures waited over 5 hrs to check back in flight to lanzarote left at 6am but left us till 12 didn't arrive till 5.30pm on Monday and nothing to get off ryanair lot to be said to pay extra to aerlingus | 1 |
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