Airline
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Grupo AirFrance-KLM
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AVOID AVOID AVOID!!! Purchased flights back in August Still awaiting the money back.. They are nothing short of thieves and liars.. Me and my family have been flying with them for years but never ever ever ever again.. Truly disgusted with them..
| 1
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Ryanair
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AVOID AVOID AVOID, you have been warned! I had the worst customer service experience I have ever had yesterday on a flight from Palma Mallorca to Stanstead landing at approx. 7pm. Our luggage was delayed by over one hour with no explanation, on attending the Ryan Air kiosk to ask for answers, and after no information was provided, I was verbally abused by one member of Ryan air staff at the kiosk who aggressively accused me of filming her and threatened to call the police! I then asked for her name to complain which she refused to give. Her colleague however did give her name as Sam.I understand that this is a low budget airline but that does not given them the right to verbally abuse and threaten their customers. If you wish to be treated like cattle then fair enough but if you like to be treated with even an ounce of respect and dignity I strongly recommend you pay more.You have been warned!!!Tanya
| 1
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EasyJet
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AVOID AVOID AVOID. The most horrible people. Don't give these b*stards a penny.
| 1
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Vueling
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AVOID AVOID AVOID.I sent them this to their CEO as their web site is TERRIBLE TO GET IN TOUCH WITH.Dear MarcoI am trying to cancel my flight booked with your airline, I cannot get to anyone it just bounces me around bots.I had booked to come to Rome to head to Naples to watch my team Glasgow Rangers play Napoli in the champions league, unfortunately due to the sad death of our Queen, the police requested no away fans travel to Glasgow as the police were tied up with her funeral arrangements, this has resulted in UEFA saying Rangers will now not be awarded away tickets for the return leg, which is the attached booking.Can you pass this to someone to deal with, it is exceptional circumstances, and not something I would of taken insurance out for anyway, no one could predict how the death of our Queen would affect the world, 63% of the population watch this. It is a special circumstances situation.Regards, StevenTHEIR REPLY AFTER A FEW EMAILS POINITNG OUTWe are contacting you in reference to the booking codeIn response to your request, we are sorry to inform you that our company considers some exceptional circumstances, such as medical and legal ones, as justified reasons to refund your flights. Nevertheless, the reason that you explained to us is not one of them, so we cannot accept your refund request.Do not hesitate to contact us again for further information.Best regards,Customer Service DepartmentVUELING AIRLINES S.A.ZERO COMPASION-AVOID AVOID AVOID
| 1
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SAS
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AVOID AVOID AVOIDChanged flight schedule by over a week. Alternate flights for these dates are now over double the price we paid when originally booking meaning our whole holiday will have to be cancelled. Wished we'd chosen another company when booking. Won't be using again!!
| 1
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Ryanair
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AVOID AVOID AVOIDI had to use Ryanair because it was the only airline that offered suitable flights for my trip at the time. The good airlines didn't have availability.My horror began at Birmingham Airport when I was charged £75 because my cabin suitcase was 1/2 inch wider. I paid the charge because I had to make the trip. I paid additional £35 to get the same cabin suite case loaded, so I don't have to pay another £75. So overall the whole trip cost me an extra £100.On the way back nobody was checking the size of the suitcases.My question is why there is a problem at Birmingham Airport and not the other airports?In conclusion: if you love uncomfortable flight full of stress, delays and additional surprise charges, go and use Ryanair.
| 1
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Ryanair
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AVOID AVOID AVOIDNot only the worst airline, literally the worst company I have ever had the displeasure of dealing with.Ryanair themselves cancelled our flights due to Covid, I completely understand this and expected this.Trying to get the money back owed to me after they cancelled the said flight is beyond ridiculous. Form after form I need to download and fill in and re-send. I need to send proof of I.D and address. I have had to confirm these details over and over again and yet still my refund is not process. One stipulation was that a particular document required a "wet signature", somebody needs to remind O'Leary it is 2021.This is all a tactic aimed at keeping my money. This is clear as the initial email correspondence was so crafty that the refund link was hidden at the bottom whilst the credit note and rebooking button was at the top of the page and highlighted in yellow. As I write this I'm still unsure when I will get my money.I had to claim refunds with jet2 and TUI last year who's processes were so simple in comparison. I would rather play 4 or 5 times the price for flights than ever consider using Ryanair again.
| 1
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Turkish Airlines
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AVOID AVOID AVOIDUnscrupulous Airline that penalises their passengers who unwittingly or due to circumstances, need to carry more baggage than their allowance. There was no way to pay in advance and when you get to the airport you get stung with huge fees and a smug TA rep that states "Thats the price so what you going to do about it". As if I could do something like throw away 2 bags - arrogant little ***t? So I was forced to pay £750 for 2 extra bags on a one way flight that cost £400!The 3 stars is because, in all other respects TA are a good airline, so I must be fair about the review.Nonetheless, with such excessive costs for additional baggage I shall never use them again. EVER.Also, all TA flights seem to have increased by about 70-100% since they opened their new airport in Istanbul.
| 3
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EasyJet
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AVOID EASYJET !!!!Was due to fly to Gran Canaria yesterday on BH Monday. Due to no fault of Easyjet everything was cancelled. All we were told is go back and collect luggage, waited over 2 hours for this with bags just shoved on the side everywhere. Waited in a queue for nearly 4 hours to speak to easyJet they had no flights until Friday or one on Thursday from Luton which we where flying from Manchester or rebook flight with another airline and they will reimburse for that flight even though this is a package holiday we had booked with them. We rebooked flight for tomorrow (Wednesday) with Ryanair to Gran Canaria we then this morning (Tuesday) received a generic email from easyJet saying holiday is cancelled even though yesterday the man who we spoke to in the airport who worked for easyJet said hotel and return flight will not be affected and this all still remains booked. After nearly an hour on the phone to easyJet the call got cut off after being put through to 3 different departments to then be told IT problem and they can't help us. Rang the hotel in Gran Canaria ourselves to check that we are all still booked in the hotel in which they informed us we are and it hasn't been cancelled therefore we are flying tomorrow and our return flight with easyJet is still going ahead and we are still booked on this. MANAGEMENT non existent will never ever fly with easyJet again, shocking customer service and no help at all sorted this all out ourselves !!!!
| 1
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EasyJet
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AVOID EASYJET!!!My holiday was booked with EasyJet and confirmed by email... Hours later, it was just cancelled after all payments done, including the flight seats (also paid, after they said I could go forward with my check-in!). Now, all they can say is that there is nothing else they can do. WHAT A PROFESSIONAL COMPANY!
| 1
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Iberia
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AVOID FOR YOUR SANITY!After leaving me without information about my lost suitcase for 11 days, I'm now trying to get a refund of my expenses during these days and guess what? All complaints I made que lost in their system even though I have multiple incident numbers to prove it.I felt so angry so many times trying to find my suitcase and now trying to get a refund that I went to hospital twice with high blood pressure.It's so disrespectful that you should avoid it at any cost for you sanity!Horrible customer service, companies like this should never be allowed to operate.
| 1
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Wizz Air
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AVOID IF POSSIBLEI have flown with several low-cost airlines (e.g., EasyJet, Ryanair, Eurowings, Vueling, etc.), and I understand that their business model revolves around secondary services and upsells. However, this is the first time I've felt truly misled. The airline's lack of transparency, particularly regarding service fees, seems like an open attempt to trap passengers with excessive hidden charges that often double the price of the trip.For example, I received an email on the day of my flight stating, "Check-in is available 2.5 hours before departure, and up to 1 hour prior." What it failed to mention is that checking in during this period incurs an additional airport fee. This omission feels deliberate. I'm not alone in this; during my experience, I saw five other passengers—three in a group and a couple—who were caught off guard by the same charge.If this airline wants to improve its reputation (which is already questionable, based on reviews), it must address customer complaints seriously and be upfront about all fees. Until then, I hope the European Commission for Consumer Rights takes note of this practice and holds the company accountable.Customers should not accept such blatant exploitation.
| 1
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Wizz Air
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AVOID IF YOU CAN!! Absolute joke of a company. First time flying with them. We were due to depart form Baku to Rome around 14:20. Not only the flight was delayed and we almost missed the connecting flight but the online check in link also did not work. Tried checking in the night before twice and the morning of (5 hours prior) the flight, but still the link did not work and notified that we need go to the gates. Which when we did they heavily insisted that we had to pay 120 euro for Airport check- in and if not they refused to give us their ticket. The employee also insisted that he was not a Wizz Air employee but he had the right to demand such payments on the company's behalf also refused to give us any info on how to contact Wizz Air and refused to call anyone from Managerial level. We checked the website and is stated that if links did-not work airport check-in will be free but the employee insisted this is not the case and that we had to pay as there was no other choice if we wanted to fly. We have been trying to contact them for the past 2 days now. The phone numbers do not work and they charge crazy for them. Online chat is also brushing off all the options that you select and refuses to connect to a live agent. I have contacted them though other socials as well but just from the Instagram comments I can see that I will never get any answer or refund. Again if possible do not fly with them, better off paying a bit more for other decent airlines, since Wizz is still going to scam you out of the money you saved by booking with them. Hope this review helps someone.
| 1
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Ryanair
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AVOID RYANAIR !!! Horrible experience with the rubbish company after we have been left in Madrid Airport. My partner already paid for two cabin baggage but to the gate they told us he is allowed only with one cabin baggage and we need to paid extra fee for the second one. We showed them the proof that we already paid for both and we wanted to speak with the manager but they refused to speak with us and also, refuse to tell us their name. They get angry with us because we asked to speak with the manager and took us off from the flight and refused us to pass even if in the end we wanted to paid the extra fee just to don't loose the flight. We been left in the airport with no explanation, no refund, no compassion... We bought another tickets with EasyJet to be back home in UK. Spending another 12 hours in the airport. EasyJet was really helpful. Spoke with them about our bad experience with Ryanair and after show them our proof, they confirmed that we already paid for both cabin baggage and was no need to pay for any extra fee. Also, the cabin crew was really nice with us offering us free drink and food as we was really tired, upset and disappointed after the bad experience.We spoke with Ryanair customer service which refused to help us and saying that was not Ryanair fault that we missed the flight. Now we spoke with solicitor and we see them in court. Hope they will pay for everything. I don't care how much they will need to pay as the money will go to charity but I want to give them a lesson which I hope will be helpful for another people which had bad experience with Ryanair.
| 1
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Ryanair
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AVOID RYANAIR, DO NOT TRUST THEM WITH YOUR MONEY. Still no refund 5 weeks later, don't want a credit note as wont be using them again and cant get through to them for refund.DISGUSTING.
| 1
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Turkish Airlines
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AVOID THIS AIRLINE AT ALL COSTS!!I had the worst experience flying with them over Christmas. Issues included missing luggage, delays, flight cancellations and them damaging my baggage. Their staff are rude and unfriendly. Trying to get compensation or get my luggage repaired has been extremely stressful. It is not worth your sanity. They offer cheaper flights but avoid avoid avoid! They are worse than a budget airline. I will never be using them again and will continue to let others know.
| 1
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Turkish Airlines
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AVOID THIS AIRLINE AT ALL COSTS. The hell they have put me & my family through is insanity. Their customer service representatives LIE so much. You can never trust anything they say. All they do is try to get you off the phone. They are rude, talk over you, and will hang up on you. Many times. Long story short—my family and I wanted to make a change to our business class layover flight. Simple change, you'd think. No. The incompetent customer service rep changed our whole itinerary & downgraded us to economy seats because the the flight we asked for was unavailable for business class. WHO ASKED FOR THIS? We didnt. The worst part about it is my husband has a medical condition and HAS to be in business class. That is the whole point of us flying this way. My whole entire family is now flying without us and disrupted all of our travel plans. Cars, hotels, etc. We have filed ticket after ticket to get this fixed and have yet to hear back. They said we have to wait up to 7 days to hear back. We leave in few days. HOW DOES THAT MAKE SENSE? There is NO manager or supervisor you could ever speak to over the phone. You only speak to unhelpful reps who tell you to write a ticket and could care less that they f'ed up. No sympathy, no apology—nothing! It's mind blowing. How are they in business?? Their reviews online are awful! Everyone should complain to the FAA. This has to be the far worst company we have ever had to deal with. Miles & smiles my ass. I'm embarrassed that these people call themselves Turkish. The Turks I know treat each other with honesty & respect. Turkish airlines wasn't always like this. What the hell happened?!
| 1
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EasyJet
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AVOID THIS AIRLINE COMPANY ...I am very disappointed 😞 Very very disappointed..I bought a hand luggage with the dimensions 45x35x20 and even it says on the luggage ticket that it is suitable for easyjet hand luggage 100%..I've checked the dimensions by myself and everything is fine ..but I was surprised just before boarding the lady stopped me saying that have to put my hand luggage inside the template and it was a little bit small she made me pay £48 ...I am 💯 sure that template was not the same at the front ..its a rip off..they attract people with low prices ticket and then they make them paying more by paying an extra unexpected fees ...They have removed a very expensive parfum of 100ml to my mum previously...Never ever travel with them again
| 1
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Ryanair
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AVOID THIS AIRLINE IT SUPPORTS THE GENOCIDE ZIO FAKE STATE - FREE 🇵🇸
| 1
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Turkish Airlines
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AVOID THIS AIRLINE! Me and my partner have been waiting to receive our compensation which we're owed under EU 261 law (now UK 261) after we missed our connecting flight (due to 'technical errors' on our first Turkish Airlines flight) and were subsequently put on two additional flights with a different airline and arrived at our destination 8 and a half hours late.This took place 3 MONTHS AGO and Turkish Airlines have still not paid us the money that they (eventually) acknowledged that they owe us and are now completely ignoring our feedback messages regarding this.This is clearly not an acceptable way for an airline to act and I would strongly advise anyone from ever flying with Turkish Airlines. We are now looking into taking Turkish Airlines to court with the Civil Aviation Authority (CAA) - I advise anyone else experiencing the same thing to also do this as they should not be allowed to get away with this!
| 1
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Norwegian
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AVOID THIS AIRLINE! They discriminate against the disabled!Why does your company discriminate against disabled passengers? Why do you feel it is ok to ruin a family's trip and not provide the legally required compensation?Let me preface my comment by saying I used to love your airline. I have been using your services since you were a regional/eu only airline and was overjoyed when you introduced long haul international flights. I have always recommended you friends/co-workers etc. Well not anymore.I booked a flight from Tallinn-Orlando because I am relocating to the states for work and I had decided to make a day of it. Was going to fly into Orlando, go to Disney for the day with my child (who has never been), then onward to another part of Florida to begin work. Or at least that was the plan before your airline ruined my trip.I arrived on-time to my flight for the Tallinn-Oslo portion, got checked in, and proceeded to the gate. When I got to the gate I was informed they did not have enough space for carry-ons and were gate checking them. I asked would I be given my carry-on back at the gate. I was informed I would be need to get them from the baggage claim area and then basically go through the whole process of going to security and getting to gate. Having lived in Oslo previously and taken your Oslo to Florida routes I knew that the gate for that is at the furthest end of the airport and I had a measely 1 hour and some minutes to do all of that, with a child in tow. I explained to the gate agent that I have fake knees (from a replacement surgrey) and asthma, that timetable would be tight for anyone unless they run/walked the whole way. Which I obviously can not. I asked can they just check it all the way through, which your airline refused to do.I arrived in Oslo, made my way down to baggage, waited about 30-40 minutes for my bag to appear (it was one of the later ones on a belt that was unloading 3 flights worth). We then made our way towards departures, keeping an eye on the clock. By the time I got there I had 15-20 minutes on the clock to get through security and get to the futherest flung gate, go through immigration and board. So I made my way to your customer service desk to explain. I was told, well you'll have to run for it. I told your customer service representative Maggnus that was impossible due to my knees and asthma. He said I would just have to try.So we did and we did not make it. I made my way back to the customer service desk where you told me the next Orlando flight was in 3 DAYS or I could fly to Miami (4 hour drive away) the next day. Since I have to start work I choose the Miami option. I asked about compensation since EU rules state you have to compensate passengers for delays of more than 3 hours. He told me that I was not due that since other passengers made that had a similar problem made it to the gate.I don't know those other passengers, I don't physically know what they are capable of. All I know is my own limits, which I have due to being slightly disabled. I repeatedly asked for acommodation and was denied, then when your lack of accomdation led to me missing my flight, missing going to Disney with my child, having to rent a car to travel from Miami to Orlando etc I was not offered appropriate and legally obligated compensation. Just because someone is not in a wheelchair or blind or something obvious does not mean they are physically capable of certain actions. I CAN NOT run long distances, I SHOULD NOT have to run long distances for a plane.SHAME ON YOU, NORWEGIAN AIRLINES! I will be posting this everywhere you advertise so no one else has to deal with your incompetence.
| 1
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Iberia
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AVOID THIS AIRLINE!!! You might think you are saving some money when you see prices on the website but they deliberately hide information that will end up making you pay more, plus all the stress trying to find a phone number for customer service. It's all very confusing, the app doesn't work properly, showing information that is not real or clear (i.e. the App and website are not the same. The app doesn't let you change things from your flight or display information that is not the same on the desktop website). Also, if you choose to give your money to them, BE EXTRA CAREFUL when you buy tickets from their website, I was searching for flights and ended up buying train tickets instead??? the information is very confusing (i.e. they use the same message "long wait at the airport" instead of saying "change airport for a train station".The email you received doesn't have the images properly so everything looks like you are flying until you start looking at the small copy and figuring out what's the meaning of XOC or MAD or AGC..They charged me the penalty and ask me to claim this from some other website. They are not customer-orientated, it's very difficult to find a phone number or a way to contact them and the info on google is incorrect. And since most people won't be bothered in claiming, they take advantage of that and carry on scamming people.They are not very careful or organised with the luggage either, they lost mine, arrived 3 days later and they never paid for the extra expenses (even tho I kept claiming for several months, they never paid back their own mistake).So my advice to everybody is to AVOID IBERIA AT ALL COST!! You are better off spending a little more at first knowing that the company will be responsible and you'll avoid nightmares during holidays.I will never buy tickets from Iberia AGAIN!!
| 1
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Turkish Airlines
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AVOID THIS AIRLINE!!They literally steal every single penny they can. I was travelling from Madrid to Kuala lumpur with my surfboard, on their website it was announced to be free of charge, on top of that my surfboard bag was the only baggage I have with me and its weight was only 10 kg , when I get to counter they charge me 160 euros for one way. Every other airline I have flown with does not charge anything for this service for inter continental flights. This is not acceptable, they were saying it was free and turns out to increase my ticket 320 € for both ways. Worst airline ever
| 1
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Iberia
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AVOID THIS AIRLINE. I have been a loyal customer for 15 years, in this time there have been problems 90% of the time. No exaggeration. Poor customer service, missed connections and rude staff. Every single year.If you see AIR NOSTRUM - avoid them too! British Airways and Iberia own them and if you try to take them to court in the UK, they will say, you cannot because we're based in Spain! Despite being owned by a UK registered company!Every time I fly with this airline, my connections are missed. Because they can't organise adequate gate staff. The Iberia staff are ALWAYS a rude, rarely helpful... I was on time to my flight, but denied boarding with 24 other passengers. They couldn't wait, despite the 10min delay being caused by their sister airline! Iberia just charge British Airways deliberately!AVOID THIS AIRLINE
| 1
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Wizz Air
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AVOID THIS COMPANY!!!! 45 DAYS I AM TRYING TO GET MY REFUND!!!!!
| 1
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Ryanair
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AVOID THIS COMPANY!!!Me and my wife we have completely identical suitcases, different only colour but workers of Ryanair force me to pay for my wife suitcase twice, because we flight from Alicante to London and from London to Prague in same day! They charge my card $73.73 and $94.94 for the same carry on !!!! Ours both suitcases not even worth that much… We flying regularly with this luggages( carry on) and we never NEVER!!! Have any issues!!!!!! They match all standards of carry on , and I pay for baggage online!!! But Ryanair workers have different plans for your credit cards!Straight ripp off !!! Disgusting.AVOID THIS COMPANY!!!
| 1
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Lufthansa
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AVOID THIS SCAM!This airline is a disaster. My first experience with them was hell, not only their schedule is planned by kids but their baggage handling is also suspicious.Late arrival, damaged and belongings missing. NO HELP AT ALL!
| 1
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Turkish Airlines
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AVOID USING TURKISH AIRLINES!!!I only gave 1 star just because there is no zero star option. Turkish Airlines is the WORST WORST WORST airline company I have ever used!!! My flight was delayed 4+hours and thus I could not catch my connecting flight until the next day. This significantly impacted my work schedule. Turkish Airlines refused to pay compensation to me by saying over and over again the delay was caused by the irregularity happening out of their control (which was a sheer lie and BS) but they avoided to specify the exact reason. However, according to the Regulation (EC) No 261/2004), an amount of EUR 600 has to be paid to me as compensation in this situation. Therefore, I had to hire a lawyer to help me claim my compensation and justice.Last but no least, their staff were extremely rude and indifferent. Horrible!!!
| 1
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Vueling
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AVOID VUELING!!!Unfriendly, check-in is bad, staff is bad, everything is bad! They don't care about people, they see it only as a mass. Check-in with children or pregnant woman is not healthy with Vueling.This review is based on normal airport conditions.Avoid avoid avoid!!!
| 1
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EasyJet
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AVOID at all costs. Scamsters of the lowest order. Utter disgrace. They were never this bad, but now… well I sincerely hope they go bust or get disrupted out of the industry. Absolutely disgusting, pathetic, appalling airline and staff.
| 1
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Norwegian
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AVOID at all costs. This airline believes they are entitled to your money, even without providing service. They refuse to refund people's money for cancelled flights. They cannot even handle simple requests.
| 1
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Ryanair
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AVOID at all costsWorst airline in the world customer service no existent.
| 1
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Turkish Airlines
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AVOID at all costs… or simply pray that all goes smoothly (high chances it won't, though!)One of the worst airline experience I had in my life and I did travel quite a bit so far. If you're on reading this and want to book a flight with Turkish Airlines, simply don't! Just pay a bit more and go with any other one. Wish I did more research when I booked our flights this year and find the plethora of terrible reviews on here. I did fly with Turkish Airlines twice before the pandemic on long haul flights and had positive experiences without any major disruptions so I remembered Turkish as a high-tier airline. Some positives remained but unfortunately, the stress, disappointment and disrespect we experienced this time outweighs any nice inflight entertainment, slippers or decent food we got.Context: We booked return flights from New York to Athens for our vacation. The outbound was ok - no disruptions to schedule, only a damaged suitcase but not a big deal (I was still able to use it again), good movies to watch and ok food. The inbound, however, is when the nightmare started. We were on the same route with a 1h:45min layover in Istanbul. I always pick flights with over an hour layover as I worry about lost suitcases so thought we were safe.In Athens, boarding started 30mins late - no communication, no update on the board or anything and we even told one of the stewardess our situation and she said not to worry as there'll be sufficient time to catch our long haul flight. We did eventually take off 50mins late but wasn't too worried as usually planes do win some time enroute. Landed 1h before the long haul flight from Istanbul to New York so no stress, again, as usually connecting gates are close to each other.We did start to worry when after 20mins the plane was still 'driving' on the runway. Eventually, it stopped and we got off the plane 30(!!!)mins after landing! We now had 30mins before the next take off so 10mins to run to our gate before it closes - nobody from Turkish said anything in the announcements, nobody there informing us of the connection gates so we ran like maniacs straight to the board. Sprinted so hard to finally arrive at the gate to find it closed!! Only some security people left who were collecting the barriers and said Turkish closed the gate already - I looked at the time and we were 22mins before take off time so it wasn't even 20mins before how it said on the ticket!! We were simply left shocked that Turkish didn't communicate between planes and really didn't give a damn about us - we tried to ask the people at the door to try to communicate with the plane but said they're a different company so they sent us to Turkish Airlines help desk. The rudest people who were barely speaking english telling us that there's no way we can get on the plane.We then started walking (in the biggest airport in the world by land) to find the Turkish service desk. After a good 20mins walk we joined a line full of unhappy people in similar situations. We were there for approximately 30mins until someone spoke to us and gave us an alternative flight. We picked the earliest possible one but it was the next day so they also offered a hotel. All ok so far until they told us to go to the 'hotel booking desk' which was OUTSIDE the airport so had to line up for border control to exit the airport. Thankfully we didn't need a visa as there were some people who did and they had yet another step in the process! Over 1hour later we made it outside the airport and to the hotel booking desk where we had to wait in line again to be allocated a hotel - the cherry on top of it all was when they booked us in a hotel in the city so next had to wait for a shuttle bus to the hotel.Another 10mins wait and 30min drive later we finally made it to the hotel. Joined one last line to check in at the hotel and got the first "we're sorry for your situation" which didn't even come from a Turkish Airline staff but the hotel concierge. The attitude and carelessness of the Turkish Airline staff we interracted with was simply appaling - everybody was behaving as if they were making us a favour by booking us into another flight and offering a hotel.We eventually got in bed at midnight to be picked by the shuttle to the airport at 4am for our 7am flight. You can imagine the exhaustion at this point and having to go through all the airport security checks yet again. We did eventually get on the plane which did have a slight delay but 12h+ later than planned we made it back (at the wrong airport that's further away from home but that's a different story).Luckily, all our suitcases made it intact but never flying with this joke of a company ever again. They also now have the audacity to say that the fact we missed our connection wasn't their fault so we're not entitled to compensation but thankfully I have a good lawyer. Ridiculous.
| 1
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Wizz Air
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AVOID these guys as much as you can!!! The ruined my holidays totally. Travelled from Luton to Hurghada and back my bag came out crushed ! As though the threw it from the ground up!Everything in my bag was damaged, I lodged a complaint at the desk on my return only to get a tiny sheet of paper tossed infront of me telling me to send images and know what I'm owed. No accountability, nothing !! Absolute rubbish after paying about money for the luggage to be checked in. The airline for my onward journey wouldn't take the bag on cos it's too damaged, Imagine the stress I got back home with!
| 1
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EasyJet
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AVOID this airline company at all costs!!!They should charge the name from Easy Jet to Hard Jet.I was supposed to fly this morning at 7:45am to Bologna.I arrived at the gate and we were told that the flight has delays because they are short on staff, the new take off 9:15am. At 9:05am I went to the gate to see what is happening and I was told that my flight left.The gate was not displaying BOLOGNA as I have checked all the time, it was saying "Gate closed", they never gave any announcement through the speakers, general or to call our names. The most unprofessional and incompetent manager/ staff on duty at that time.No refund given for all this mess they have made.I will never ever use this company and I do not recommend.
| 1
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EasyJet
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AVOID this company !!!Booked for 12 people to fly had to change the return of 1 person . They avertise "flight protection promise & freedom to change policy "What a load of RUBBISH had to pay an extra £71.99
| 1
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Grupo IAG
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AVOID! A joke of an airline. They flew us to Orlando from Gatwick direct. No problem. However, they cancelled our return flight notifying us hours after we already checked out of our hotel. They could not offer us another direct flight to Gatwick for another 3 days and refused to book us on a direct flight with another airline because "it was against their policy". Fearful of not being able to recover the full cost if we booked with another airline, we accepted a next day flight to HEATHROW via Manchester. BA left it to us to sort out our own hotel for the night and transfer to Gatwick where our vehicles are parked. Next day, after making the connecting flight at Manchester, we arrive at Heathrow on a BA flight only for our hold luggage to have been sent elsewhere other than the designated belt within the airport. We have been waiting over an hour and the BA baggage services still can't tell us where our luggage is. We are currently trapped in Arrivals with no access to food nor water and we have still got to get to Gatwick to pick up my Vehicle. I have never used BA before and I certainly will not be using them again. An absolute disgrace!
| 1
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EasyJet
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AVOID! Avoid! AVOID! I am extremely disappointed with the service provided by EasyJet. Due to unforeseen illness, I was unable to fly to Egypt resulting in a loss of £700, with only £94 offered as compensation. The lack of flexibility and understanding in this situation is deeply frustrating. Additionally, the experience with their live chat service was subpar, making the process even more difficult. Based on this experience, I cannot recommend this airline and would caution others to consider alternative options.
| 1
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Iberia Express
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AVOID! There is long delays almost always, if not your bag will get lost. Staff look bored and tired.Business class is a cold pasta with no choice of drink. very disappointed. There is always something when travelling with Iberia.Last time I travelled i had one piece showing on my boarding pass and they said no, and charged me 40 euros. They dont speak good english and ignore my correspondance.
| 1
|
Vueling
|
AVOID! This airline is a joke. Very unprofessional. Completely unprepared unexpected situations. For some reason the stewardesses have the same power as trained border agents and deny you boarding out of complete ignorance.
| 1
|
Wizz Air
|
AVOID! Worst costumer service ever! I understand that sometimes happens to have delays as an airline company but what is impossible for me to understand is the lack of communication with their costumers.Very inappropriate attitude and rudeness from Wizz Air staff. No costumer service at all, no communication, no interest about their costumers needs! No compensation when is purely their fault. You just need to comply with what they are telling you otherwise they will not let you fly! Wow! I'm trying to imagine how their interviews goals are, the rude you are the more chances you got to be hired...
| 1
|
Wizz Air
|
AVOID! app not working for online check in, though I will check in at the airport prior flight, they made me pay 48ur, no way to refund.then i realised I'm not the one, there are thousands of people with the same complaint.
| 1
|
Grupo AirFrance-KLM
|
AVOID!!! RUINED MY KIDS HOLIDAY FOR THERE BIRTHDAYS. THEY LOST ARE TICKETS AND STILL AIN'T GIVEN A REFUND YET, PHONED NUMEROUS TIMES GETTING PASSED FROM PILLOW TO POST
| 1
|
Vueling
|
AVOID!!!!!I know people are attracted by what they think is a cheap ticket. BUT knowing what I now know, my advice is pay extra to avoid this fraud. They will gladly take your money but not guarantee a seat. We were left stranded at Gatwick after being told they'd overbooked our flight by 17!!!!! people. The staff at Gatwick roll their eyes, appear extremely exasperated and said this company does it all the time. Even the woman working on Border Force says she saw it happening every day. The airline staff deal with angry passengers every day simply so the airline can maximise profit. They say it's affecting them mentally and they're depressed to go to work. How is this allowed? Do not get caught out. Avoid!!!!
| 1
|
Ryanair
|
AVOID!I was travelling during covid, the Ryanair staff did not know the travel requirements for the country I was travelling to therefore wouldn't let me through, after about a hour and a half later they realised they were in the wrong and said they would let me through however by then the gate had closed by then, they then offered me a flight late the next day (free of charge, as they knew they were wrong) - therefore we missed the transport on the other side (meaning we had to pay another £40) had to pay for another taxi to go home and get back again the next day, missed a night at the hotel + another £50 each on covid tests as they would have expired by the next day. We have done complaints and emails but no one reply's!Just to top it off after going on holiday a day and a half late spending our 5 days there, the flight in the way back was delayed over 2 hours! DO NOT RECOMMEND!!
| 1
|
EasyJet
|
AVOID!Terrible service!,First they lost my luggage and then they do everything possible to avoid responsibility.If you have to fly with them, do not let them touch your belongings!!!Impossible to ask for compensation ,even though laws exist.
| 1
|
Lufthansa
|
AVOID, AVOID, AVOID!!Our flights were rescheduled every 5 minutes for the week running up to departure, we accept its a challenging world at present and let that slide.We called to rearrange return flights as the latest rearranged weren't suitable, all confirmed on the phone to be a day early and we were promised tickets would be issued within 24 hours.. the following morning not even a confirmation.I Called and got cut off several times just as I'd explained everything to the advisor (different one everytime). No one had a clue what I was on about, no trace of notes etc on there system and it was all a mistake, after 1 hour.. they weren't willing to help.Eventually I spoke to a supervisor to be told 'you must to pay £750 or you will not be flying'. Leaving us stranded in Greece with no return flight, hotel and it turns out they had cancelled my existing flight without my instruction, (at this point i'd simply asked the cost Involved to change) and the existing flight as it was now full.. a sales tool if you've ever heard one… there Was no available space on any other flight and they wouldn't transfer us to the preferred flight and kept demanding £750. I advised they either had to refund the flight or get us on the original flight and Suddenly there was then miraculous space available again.Every flight was delayed on the way home (2 connecting flights involved) Our luggage was delayed on the last flight, even though we made it through two terminals, up and down stairs, on a shuttle all in 20 minutes in an airport neither of us had ever been in before.None Of the crew were aware we had a connecting flight although they made Multiple announcements for all other connecting flights.so we had 20 minutes from one door Opening to the next closing, and out suitcases couldn't make it around the corner! Supposedly Priority baggage too!!one Suitcase has turned up since but the other one is still at large. I've made SEVERAL complaints and haven't heard a thing from them. Not even an apology. I'm missing all my summer clothes.. (when we landed we were in an extreme heat warning) and due to go away again in a weeks time, being approx £2000 down and no holiday clothes. Also i've now noticed their policies don't cover replacement clothing etc on return trips.. ouch!!!Really regret taking the gamble and will never use them again! Sadly we actually booked through aegean who lumbered us with Lufthansa flights.. so be careful when booking!
| 1
|
EasyJet
|
AVOID, unfriendly staff, sent us to have antigen test to send us with the next flight and then ignored us. Overcharges for baggage 😡
| 1
|
Turkish Airlines
|
AVOID. I bought tickets direct with them, B'ham - Melb. They've just cancelled one leg of the flights, B'ham to Istanbul. App and On line options useless - only seem to cater for if I want to change flight and therefore charge me for alternative routes or only offer a refund for the one leg. I phoned heldesk. They can't rebook me IN ANY WAY for my journey B'ham - Melbourne via Singapore, despite me having flexibility about times and dates and their website appearing to show acceptable alternative options. The only option I seem to have is to be refunded, with it being 7- 10 days before I receive my refund. money!
| 1
|
Vueling
|
AVOID.. waited 90 MINUTES inside plane, then a guy went through the plane with a pad n pen checking everyones seat number because they messed up their seating system or something for legal purposes, never i n my life lol , this way they could also get 3 more people on board?? priorities?? Also no one was explaining anything and the flight attendants just useless.
| 1
|
Ryanair
|
AVOIDThis company is an absolute joke. Money grabbers! FCO advises not to travel to Spain holiday booked through sunshine.co.uk and now being told we won't get any flight costs refunded because they are still flying. How do they get away with treating people like this. AVOID I hope they go out with a bang
| 1
|
Ryanair
|
AVOIDUnder 1 star actually.I recently traveled in Ryanair and went to the airport to check-in and the lady was so rude to address the issue. She said you have to pay £55 each and hence for three of us it is £165 if not you can't travel. Even though we humbly asked them to consider as we don't know this and it is not communicated in any means to us. The customer care we called is much more horrible. As before listening to the issue, she said it won't be refunded. Because we do not want to ruin the holiday we paid the amount finally and emailed customer care later and got the standard reply. SO NEVER travel again with them. After reading all the reviews it is so scared to travel with this budget airline again.ear Customer,Thank you for contacting Ryanair.Following your correspondence, we wish to inform you that all passengers are required to check-in online and print or download a boarding pass except Business Plus and Plus fares, which include free airport check-in and if you fail to present a valid Boarding Pass (paper or mobile) at airport security or at the boarding gate and there is sufficient time to re-issue you with an alternative form of Boarding Pass, you will be charged a Boarding Pass re-issue fee at the rate set out in our Consolidated Table of Fees, as it stated on Terms and Conditions at article 6.Please check the link below:In order to do the check in on you have to access the reservation at the Check in section with the reservation number and the email address that was used when the reservation was created.When you have made the payment for the booking you have accepted the Terms and Conditions.We sympathize with your circumstances, but I am afraid that we cannot accede to your request for a refund in this case.Yours sincerely,The Customer Service TeamFor and on Behalf ofRyanair DAC
| 1
|
Air Europa
|
AVOID… if anything goes wrong, you get zero support. My luggage never arrived in Cuba from a connecting flight via Madrid. It is still AWOL. The computer system has identified it is stuck in Madrid and nobody will do anything to resolve the issue and get it sent back to UK.
| 1
|
Turkish Airlines
|
AWFUL ! PLEASE PROTECT YOURSELF and NEVER FLY with them.We made a stop over in Istanbul on our way to Singapore. We are at the check-in. They are saying our connecting flight is overbooked. We had only 4 days planned in Singapore with non refundable ticket and nonrefundable hotel booking (each day over 1000).How can any airline abonden a family of 4 in a connecting long haul flight claiming "overbooked". NEVER AGAIN.
| 1
|
Ryanair
|
AWFUL !We couldn't go on the flights that we'd booked.Ryanair- a "no refund airline" wouldn't refund as a penny.They won't even refund us the government tax for unused flights. We keep asking them for it but they keep saying "We are sending this email to you as we are having trouble classifying your support request reason". This is despite me clearly explaining the problem and what I propose they do to help resolve it.I have asked for details of their complaints policy but they have not sent that to me either. They just keep sending the same email again and again.AWFUL.
| 1
|
Ryanair
|
AWFUL - be careful when flying with them to avoid extra charges!!!I waited in line with hundreds of other people at 4.30 am only to get to the front to find out I had to pay 55 Euro extra because I had not checked-in online.Apparently it is mandatory to check-in online more than 2 hours before your flight. This was never mentioned to me. The online check-in was suggested in the email, however I thought it was merely a suggestion and I preferred to check-in in person.After this, I had to line up at ANOTHER counter to pay this 55 Euro fee. This took another 30 minutes and my gate was closing soon.I then had to pay for "fast track" security clearance as well as otherwise I would have missed my flight.Nonetheless, I had to run with my bags to the gate (which was on the other side of the airport).Thankfully after all this everything was fine. But overall I was left poor, crying, and exhausted.I hope I never have to fly with them again.As a young girl travelling on her own I could have been left in a very vulnerable position, if I wasn't able to pay the fee. Luckily I had some money left, but I had to skip lunch.Lesson learnt - if you have the misfortune of flying with RyanAir, be sure to check-in online more than 2 hours before your flight. It's probably worth arriving at the airport 4 hours early too (not even joking).If they had explicitly said that online check-in was mandatory, I would not have had a problem. Unfortunately, it was not as such. I even had to scour their website now to see where this rule was written.I will try my best to never use their services again.
| 1
|
Ryanair
|
AWFUL AIRLINE TAKE YOUR MONEY, CANCELLED THE FLIGHT THEN TELL YOU THEY ARE NOT GOING TO REFUND YOU.TOTAL JOKE.
| 1
|
EasyJet
|
AWFUL AIRLINE received multiple messages telling us our flight was delayed on the app (which is where they advise you to check) and also told it was delayed on the bag check in machine. The flight ended up leaving on time which we missed because we were under the impression it was delayed. TERRIBLE customer service extremely rude, refused compensation or even an apology. A company this big cannot be making such big mistakes, cost us a fortune to get a new flight.
| 1
|
Ryanair
|
AWFUL AWFUL AWFUL! Avoid at all costs. Booked a car two weeks before holiday, then tried to cancel one day after booking for which they only part refunded me. In effect they've taken money for doing literally nothing. No reason given, refused to let me speak to management. Look elsewhere, people. This mob aren't worth the hassle!
| 1
|
Vueling
|
AWFUL COMPANY AND CUSTOMER SERVICE.4 flights cancelled because of the covid 19 virus. rang them 5 times. each time they say they will resend an email, (which they say they have already sent, but have not), with the telephone number on it to ring to get a refund. they refuse to give the number out on the phone. still waiting, (after 5 weeks)basically they are thieves, and the company have trained the staff to get rid of you on the phone. i am not blaming the telephone staff.AWFUL COMPANY AND CUSTOMER SERVICE.(I have used them dozens of times in the past, and have been very happy with them)
| 1
|
EasyJet
|
AWFUL CUSTOMER SERVICEI have submitted 3 separate webform between 1st and 16th April and whilst getting an automated response that someone will contact me within 7 days - I am still waiting! Each time I have contacted customer services it is taking 45mins to an hour which is difficult when trying to fit in a full time job and being a Mum! Twice I have been cut off and after explaining my problem to the representative I am told each time that I need to submit a webform. I have flights booked for the end of this month after having moved twice since 2020 due to covid. I am due to go in to hospital for surgery and will not be permitted to fly for some time. I am not after a refund but requesting credit vouchers for the cost of our flights so that we can travel later this year. The terms and conditions state that they are a non-refundable airline however in the event or serious illness they will review each case individually. the current hike in costs of living we really cannot afford to lose over £2k in flights
| 1
|
Grupo IAG
|
AWFUL EXPERIENCE! My father had a heart attack, he is not able to fly, and BA has refunded 20% of the ticket. Extremely rude customer service experience. Lack of empathy and lies at all times. They promise to call you back with a solution and they don't. Playing with our time, money and difficult times with my family.
| 1
|
EasyJet
|
AWFUL HELD FOR OVER AN HOUR WITH NO CONTACT
| 1
|
EasyJet
|
AWFUL HOLIDAY SPOILED BY BED BUG BITES IN HOTEL. CONTACTED AGENT VIA MESSENGER AND EMAIL AFTER RESEARCH ON HOW TO CONTACT OTHERWISE THAN PHONE CALL. WE HAD PROBLEMS WITH OUR MOBILES SO UNABLE TO CALL!!! TOOK 2 DAYS TO REPLY. AND STOPPED REPLYING AFTER WE ANSWERED TO THE AGENT'S QUESTION OF IF WE HAD SEEKED MEDICAL ADVISE. ON OUR RETURN WE CAN'T SPEAK TO A CUSTOMER SERVICE AGENT!!! AFTER AN APPALLING HOLIDAY EXPERIENCE, THE CLIENT, US, SHOULD BE ABLE TO SPEAK TO SOMEONE!! DISSAPOINTING AND DISSATISFIED
| 1
|
Norwegian
|
AWFUL SERVICE AT THE AIRPORT INCOMPETENT! NORWEGIAN AIRLINES SUCKS AND SUCKS.POOR ALMOST NONEXISTENCE CUSTOMER SERVICE THAT DOESN'T EVEN SPEAK PROPER ENGLISH WITH RUSSIAN ACCENT, PROBABLY FROM UKRAINE!NORWEGIAN WITH THEIR FAKE ADVERTISING ARE BASICALLY SCAMMERS.OVERPRICED SCAM COMPANY!NORWEGIAN CHARGES FOR EVERYTHING INCLUDING MEAL, LUGGAGES ECC..DO NOT CALL CUSTOMER SERVICE BECAUSE YOU PROBABLY KNOW MORE THAN THE RIDICULOUS GIRLS ANSWERING THE PHONE!AVOID AT ALL COST..SUCKS
| 1
|
Vueling
|
AWFUL SERVICE! Not able to reach out to a real human in customer service. They have changed my flight timing and i am not able to request a refund because the flight departs in less than 48 HRS.
| 1
|
EasyJet
|
AWFUL SERVICE. NO ONE KNOWS WHAT THEY ARE DOING.
| 1
|
Grupo AirFrance-KLM
|
AWFUL UNETHICAL AIRLINEGroup booking return flights - Flights cancelled by KLM, initially flatly refused to refund any of the funds bar the taxes even though they have provided absolutely no service whatsoever - wrote complaint to CEO - and received response from his delegate advising that they would refund us as our case was exceptional circumstance (they cancelled the flights!!) provided a refund receipt and then received a further email confirming part of the flights had been re-booked for a different time and the first half from the UK were obviously still cancelled. Now received confirmation we are being sent a voucher even though we have confirmed they we wouldn't accept this under any circumstances. Half booking are NHS nurses battling coronavirus. This airline has no morals and takes money from its customers, doesn't provide the service and then refuses to give it back - basically theft!!! Just as bad over phone queued for 40 minutes to get through and then cut me off when they obviously didn't want to deal with refund queries. They don't answer emails. If you want to go with a company that respects consumer rights - don't ever fly with KLM. Couldn't give a 0 or a minus but would if I could! I would never recommend these as a trustworthy or helpful airline!
| 1
|
Vueling
|
AWFUL customer service and experience. I was unable to check into my flight ahead of time - the website would show an error telling me to check-in in person. I tried to call and could not get in touch with a human. This forced me to check-in at the airport which was a 30 minute wait, making me almost miss my flight.
| 1
|
EasyJet
|
AWFUL customer service with Junior. Zero care or compassion for my issue. A system error occurred when i was selecting seats and no help or resolution was given. He then closed the chat as i was still typing. Shocking!
| 1
|
Iberia
|
AWFUL customer serviceMy luggage was delayed almost two weeks, once it arrived (which I personally went to pick up at the airport), the suitcase was very beaten up and all its content was a mess. Clearly someone had gone through all my belongings.Now, I am missing over 600€ worth of personal items, for some I even have the receipts in the luggage.Iberia is not responding to my claims!! I am calling almost on a daily basis their customer service and they are unable to provide any helpful information//Mi equipaje se retrasó casi dos semanas, una vez que llegó (que fui a recoger personalmente al aeropuerto), la maleta estaba muy golpeada y todo su contenido era un desastre. Claramente alguien habÃa revisado todas mis pertenencias.Ahora, me faltan más de 600 euros en objetos personales, para algunos incluso tengo los recibos en el equipaje.¡¡Iberia no responde a mis reclamaciones!! Estoy llamando casi a diario a su servicio de atención al cliente y no pueden proporcionar ninguna información útil
| 1
|
Vueling
|
AWFUL! Canceled our flight last minute and makes refund impossible. They will just steal your money. When you try to request a refund after the flight they canceled they say they can only help you before your flight departure.
| 1
|
EasyJet
|
AWFUL! JUST MOVED OUR FLIGHT TO A DAY LATER AND RETURNING TO A DIFFERENT AIRPORT. NOW COSTING ME A FORTUNE TO BOOK FLIGHTS BACK WITH ANOTHER AIRLINE. JUST DONT USE THEM. THEY COULDNT CARE LESS HOW THEY TREAT CUSTOMERS. THANKS FOR RUINING OUR HOLIDAY EXPERIENCE EASYJET
| 1
|
Ryanair
|
AWFUL! Please protect yourself from this organisation. There are some really good, professional and empathetic airlines out there that are worth waiting to travel with.
| 1
|
Ryanair
|
AWFUL!! HOW THEY CAN GET AWAY WITH "NO SERVICE" IS DISGUSTING! I am trying to change a flight and I am blocked via phone - "phone lines are too busy we can't deal with you" in other words see you never and chatbox is a scam online service in which you are always losing connection from starting from queue 560 to 9 position! I WAITED 8 HOURS TO GET THERE AND I DID NOT LOSE INTERNET CONNECTION. OBVOUSLY FORCING ME TO RE-BOOK A FLIGHT, SCAMMING AIRLINE! Don't use them!UPDATE! - AFTER POSTING MY REVIEW I HAVE ACTUALLY HAD SUCCESS. Finally got through to a staff member on the telephone this morning, was waiting an hour but she helped me manage my booking, and I have successfully changed my return flight from a group booking. They seem to have taken some criticism on board i think, as i could see the webchat has had a few changes to informing you it is not a 24/7 chat and what times its open. Fingers crossed flying with them will now be okay. But I admit I had some panic and stress trying to resolve the above.
| 3
|
Wizz Air
|
AWFUL!!!I asked them why they are always late nowadays and they looked at my little bag and charged me 55 euros extra. Them being 1h late wasn't important . Lets focus on bags instead so we can leave even later! If you look at the big angry looking people that they hired it's to no surprise!If they focused on important things they might be on time and not waste people's time.Pay extra for other airlines.Last month in Norway I couldn't even check in because I had bought the ticket from kiwi com.Kiwi was so embarrassed they sent me that 50.euros I had.to.pay to do a desk checking. Wizzair still has that money though. Douchebags always win. Stop buying their tickets so kind people start winning.AWFUL company.STAY AWAY!!!!
| 1
|
EasyJet
|
AWFUL, disgusting and humiliating! Will never in my life with easy jet again. Disgusting charging customers £48 per way for a bag that we wasn't aware was "too large" we measured our bags before we left to the correct measurements. They are taking money off people that work hard as if they don't make enough as is it! hope they go bust!!!!
| 1
|
Norwegian
|
AWFUL, rude disrespectful staff. Hung up the phone after laughing at me. All I've tried to do was add baggage yo my booking as it wasn't clear that y booking didn't include cabin baggage at the time. I have been told to suck it up and just pay at the airport, the worst airline i've ever experienced and I shall never fly them again.
| 1
|
EasyJet
|
AWFUL,AWFUL AIRLINE!! My daughter's flight from Berlin to Gatwick was cancelled an hour after it should have departed with all passengers waiting at the gate where there were no staff. She was then supposed to be going to Brighton to stay for the weekend with friends straight from there ( she had incurred costs for this planned trip) It was the last flight of the day so no option to book a later flight to Gatwick. She had to rebook, at her own expense, the only feasible option which was a flight to Manchester (where we live fortunately) meaning she couldn't then travel to Brighton. Flight was cancelled an hour after due departure and no staff came to offer support or advice. EasyJet have refused to refund her ticket cost as they are stating strike action in Tel Aviv (no record of this after carrying out online checks) caused the cancellation. Absolutely disgusted that EasyJet have had payment for 2 flights, no staff were at the airport upon cancellation to offer help, weekend plans ruined and still no word from Easyjet other than them refusing to give a refund taking no responsibility for the flight cancellation. Customer service at its poorest and absolutely no regard for their customers stranded abroad. AVOID AT ALL COSTS!!
| 1
|
Ryanair
|
AWFUL. It's been 10 months since my flight was cancelled and no cash refund received, as promised in writing. After repeated calls, emails, IM chats and submitted complaints, I've been consistently told that someone will contact me within a few days and hear absolutely nothing. Utterly shameful.
| 1
|
EasyJet
|
AWFUL. JUST ABSOLUTELY AWFUL.
| 1
|
Grupo IAG
|
AWFUL. Stolen money from my bank without my consent, trying to resolve this issue has been hell and still no luck. I am being passed between phone lines and complaints department with no luck. They took £155 extra from my account after i had bought some flights and have not confirm my refund or helped me in anyway. This is terrible practices as they will most likely be stealing money from elderly customers or people with learning diffulitices and if individuals don't raise the issue themselves then they wont get the money back!!
| 1
|
Lufthansa
|
AWFUL. Took over 6 weeks to get my luggage back and I had to do literally all the leg work, chasing daily, telling the CS what to do etc. Lufthansa provided no financial, moral or emotional support during the 6 weeks and I have been waiting 8 weeks and still have not recieved a reply to the 20 plus web forms and emails I have submitted during this time period regarding compensation and being reimbursed for my expenses receipts that I legally am entitled too.First time flying with them and quite frankly I am shocked at how bad the support and service has been.
| 1
|
Vueling
|
AWFUL. We arrived for check in before the desk was scheduled to open. There were only 2 people to check in the luggage so we had to run to catch the flight. Some people missed the flight altogether because of the queue. Naturally the luggage didn't arrive so hope it arrives tomorrow
| 1
|
Lufthansa
|
AWFULL - their customer service just does not work. My baggage got lost, and nobody is replying to my claim - have been waiting since November 21 - and sent several requests for action since.
| 1
|
Lufthansa
|
AWful bad terrible don't seem to bother whatsoever you say. Bag was late arriving in CDG PAis from Frankfhurt, bag handed over by Lufthansa to French courier company, no a single email tel call to indicate my bag will be delivered to Lyon went missing last Tuesday now a week Wednesday and nothing. Phoned numerous times to L but nothing seem to happen. Tried to ring French courier comPany they NEVER PICKUP goes line busy then disconnects automatically. Don't expect to ever see my bag again.
| 1
|
Pegasus Airlines
|
AYT to CPH via SAW. I flew with PGS 3 times over the last year and not once did things really go well. Once the flight out of HAM was delayed by 8 hours (no drinks or food - in fact no one to complain to as the airline does not have an office there). Once the plane broke down en route from AYT to HAM - after a bit of circling we were diverted to SAW. This time we were late as usual - technical problems at AYT. What really upset me was the airport staff at their counters - rude arrogant and unhelpful. Planes are new prices slightly lower than TK.
| 4
|
EasyJet
|
Abby was a great help with rectifying my mistake with the baggage type.She was able to smoothly and efficiently make the change without any nonsense.Abby is a great asset to your company.Many thanks (again) !
| 5
|
EasyJet
|
Abby was excellent 👌
| 5
|
EasyJet
|
Abby was fantastic, very helpful!
| 5
|
EasyJet
|
Abby was great at solving my problem and eradicating all of my worries and stress! Thank you!!
| 5
|
EasyJet
|
Abby was outstanding! She was so quick, understanding and efficient, and I am very impressed by her customer service!
| 5
|
EasyJet
|
Abby was so helpful to assist me with a stressful situation where I had made a mistake with my booking
| 5
|
EasyJet
|
Abby was the agent he was so calm and helped me very well.
| 5
|
EasyJet
|
Abby was very efficient and helpful to help me get my refund processed
| 5
|
EasyJet
|
Abby was very helpful and explained all my options
| 5
|
EasyJet
|
Abby who dealt with renewing my boarding pass on which I had made a mistake was extremely professional, polite, answered every question in a very helpful way and is a credit to EasyJet.
| 5
|
EasyJet
|
Abby, my customer service agent was helpful in rescheduling my flight after submitting evidence that my flight was considerably delayed.
| 5
|
EasyJet
|
Abdalla was quick and efficient. He kindly assisted me with fixing my mistake - it was outstanding service for a trade support.
| 5
|
EasyJet
|
Abdallah looked into the issue and gave me the best service
| 5
|
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