Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Do not book transfer (provided by Car Trawler) via Ryan Air website - it says free cancellation but when you try to get your money get back they just pass you back and forth between themselves until (after more than 2 months) you give up the will to live. | 1 |
Eurowings | Do not book with Eurowings. They are scammers. The whole business model is to pretend to offer a free flight change, but it's only the same day, and despite the norm practiced by nearly all airlines in Europe, they offer no cancellations. | 1 |
Norwegian | Do not book with Norweigan. They cancel flights and do not take any responsbility herefor | 1 |
Grupo IAG | Do not book with Paypal! I paid £996 but the payment is still pending on Paypal. So I have no booking number, no ticket and I have to book again but I am at risk at paying twice. Paypal can't cancel the payment and British Airways says that they can't do anything about it. This is clearly a problem on their end, just s Google search can show other times this has happened. Ridiculous. I hope I won't get charged twice. | 1 |
Ryanair | Do not book with Ryanair! Purchased tickets, but the Ryanair website would not allow us to check in. The man at the Ryanair service desk was unhelpful and we lost our flight after arriving to the airport well ahead of our flight. Stay away from Ryanair!!!!! | 1 |
Ryanair | Do not book with Ryanair, you will regret. Supposed to be a budget airlinr but then when you add luggage etc it cost you at least +50£ more. Their customer service is horrendous. No refund or a voucher offered to book it at a later time and pay the difference myself, even though we couldnt take the flight due to change of covid restrictions. Disgusting airline. I will book with any other airline BUT ryanair. Never again!!! | 1 |
Ryanair | Do not book with Ryanair. Book with an alternative airline if possible. The issue I have is the grabbing, mean, scrooge type nature that is a part of Ryanair. It simply feels like being robbed when a change to your flight is required or an extra bag is to be included. This leads to EXTORTIONATE charges - My own experience simply changing my flight a day earlier to the same location cost an extra 180 euro (45 euro per person per flight). What I also found appalling was that the new flights dates were 124 euro cheaper but there was no way I was ever being reimbursed - again its Ryanair Grab, Grab, Grab. So now after a simple change of dates where my flight should be 180 euro has cost a staggering 487 euro. Again ensure to book with an alternative airline if possible as you will be left feeling extremely disappointed as Michael O Leary/Ryanair squeeze what they can from you. | 1 |
Turkish Airlines | Do not book with Turkish Airlines unless you enjoy wasting huge amounts of time and money speaking to very unhelpful call centre staff when attempting to get a refund for flight schedules which they have changed.Flight schedule changed three months after booking and new times were not suitable, so requested a refund. Stated they would provide refund but only refunded 2 out of 6 flights. Then had to make repeated calls (12 calls in total) to their premium rate "help centre" line over the course of two months, costing me over £50, and still no success in getting a refund. Also incurred interest charges on credit card after having to rebook flights with another provider and waiting so long for a refund.Eventually was requested to fill in online forms with the original flight and passenger details and request the refund this way, which was completed 4 times in total, still with no success.Was then told the only way to get a refund would be to go to their office at an airport and request the refund that way.They repeatedly refused to escalate the issue to supervisors, said they could not provide names, direct phone numbers, direct emails or group emails to assist.Similar issue happened two years ago and therefore, will never fly Turkish Airlines again. | 1 |
EasyJet | Do not book with easyJet!!!!They had listed our hotel as a 5*, yet we turned up to a 4* hotel, that was shoddy with rude staff!Instead of offering us proper compensation for this mistake, easyJet tried to get out on a technicality, saying that the hotel was listed as 5* under the Greek government, but the hotel themselves have downgraded to a 4* rating.However, we contacted the Greek tourism office who told us differently, that it was officially listed as a 4* hotel!We contacted easyJet about this issue and received no response.This is false advertising - we paid for a 5* experience and nothing about this hotel was 5*Overall, a very very poor experience with easyJet. | 1 |
EasyJet | Do not book with easyJet. They say no charge to change a flight I have found flights cheaper than the ones I originally booked but I kept getting error messages so I called a chatted online. They want to change me double the original cost to change to cheaper flights it's a big fat con. Avoid at all costs | 1 |
EasyJet | Do not book with them if you can't afford to lose money!!We had flights booked for early summer last year, they were cancelled one day after I requested vouchers (which hadn't been processed at that point) and I was offered a refund, which I immediately requested as directed via their online form. I received confirmation that my refund was being processed but that it would take longer than normal. Then about a month later they issued a voucher instead. Over and over again I have contacted them to ask for the promised refund and they will not issue it. I sadly lost my father last year and my mother in law, who was to travel with us, is high risk, there is absolutely no way that I will be travelling abroad for a very long time. Easyjet do not care and will not honour the fact that they confirmed my refund in writing. Appalled at their lack of compassion and decent customer service. | 1 |
Ryanair | Do not book with them. Terrible customer service. A while slew of hidden charges. I had to pay EUR 55 for check in at the airport because their technology for online check min did not recognize my passport picture (I tried for over an hour). Once you figure in all these additional costs it is not much cheaper than flying with a legitimate airline. | 1 |
Ryanair | Do not book with them. They are rude, dishonest and disrespectful. They lie about baggage / check in and over-charge you on everything when you arrive at the airport. Their staff are also dishonest and when you complain they do not deal with the complaints, as you cannot even get through on the phone line. | 1 |
Vueling | Do not book with them. They will lure you with a direct flight that exists only on paper; then they will cancel the flight and offer you an alternative via BCN that will make you waist hours or days. When you ask for a refund they will make it impossible to get your money back. Your money outstanding is a solution to their cashflow issues; you are basically landing them money for free. Do not let them use you for their malpractice. | 1 |
EasyJet | Do not book with them. We booked a flight with a layover in Lisbon. Easyjet flight was delayed almost 2 hours so we didn't make our next flight. It was impossible to get from terminal 1 to terminal 2 within the layover time. Every one at the airport said you won't make your flight. We still had to go through security check aswell. Funny enough we were able to skip all the lines and be the first ones to be taken care of. My partner had a very bad injury so she needed to go back quickly to Germany. We still couldn't make our next flight. I requested a refund. Easy jet denied it saying we had enough time to make it Back. Never again with easy jet. | 1 |
Wizz Air | Do not book with these fools. Lost my bag. Offered to check it for free as busy flight and then it was gone. It has taken them 7 months to respond to me. Absolutely gutted about my bag. They are slippery and try every tactic to get out of helping or responding to you. | 1 |
Vueling | Do not book with these people. They cancelled my flight 4 months ago and I am still emailing and calling daily for my refund. They keep telling me It's being processed and I never receive it and now they are ignoring my email. I can't now book more flights for Eurodisney for me and my daughter as I don't have the money :( | 1 |
EasyJet | Do not book with this airline, after waiting over 8 hours at Rhodes airport, with no information no staff no offer of water, our return flight was cancelled, had to find our own accommodation at 3.30 am and pay for it and the taxi, flight rescheduled for the following day at 4.30 pm. Once again waited around as flight delayed, no information, finally board flight, had to wait an hour and a half for take off on the plane, finally take off, told plane has not restocked with drinks etc. Finally land then had to wait nearly two hours for our luggage to be released. Applied for compensation for my cancelled flight and expenses which has been rejected as it was cancelled for extreme circumstances - ie Gatwick would not give them a landing slot the previous evening. So having spent over £400, in extra expenses due to EasyJet they have paid any compensation, I’m sure they must have to be compensated by Gatwick for having to keep their pilot and staff for longer. Will never fly with them again. Do not use them. | 1 |
Lufthansa | Do not book with this airline. There is no Covid promise or flexibility. Due to Covid USA boarders were closed. Lufthansa said the flight was still operating so no refund or flight change available, how ridiculous. We paid money to change the date hoping that in a years time the borders would be open. After later receiving a schedule change email options offered were to postpone travel, accept the revised itinerary or to request a refund. We did not want to accept the new flight times so clicked on refund ticket. Only the tax has been refunded. Their reason, the flight change is less than 2 hours. We believed this was applicable effecting our connecting flight. Why was this option available to us? The system should have warned us and rejected our choice but instead because this was obviously a standard email the system canceled our booking. Other airlines like British Airways offer great flexibility don't give Lufthansa your money. Great customer service Lufthansa, never again! | 1 |
Ryanair | Do not book with this company - absolutely incompetent and unreliable. Should be made to answer to someone!!! | 1 |
Ryanair | Do not book with this company, you will honestly not see your hard earned money back.I applied for a refund request over two months ago, and I keep hearing different things from the customer service team as to where the refund is at.Appalling customer support - they are rude, no help, and not trained.Do yourself a favour, and book elsewhere because you will not be hearing from this company about your money for .. basically ever. | 1 |
Lufthansa | Do not book with this company. I paid for a return flight from London to Auckland. They cancelled part of the return leg without telling me, leaving me stranded in San Francisco. I tried to rebook with them and each time i spoke to an agent online they confirmed it was rebooked when it wasn't. Then the next time I spoke to an agent they hung up on me without rebooking. | 1 |
Ryanair | Do not book you rental cars through the ryan air app as it is faulty and confirmation process fails. Also be aware that you wont get your refund back. | 1 |
Ryanair | Do not book your air transfer through them! Buy your flights but book your transfer elsewhere. They make mistakes such as putting your outward and return for the same date which is impossible and illogical, (who goes and comes back on the same day), and do not amend or cancel! Waste of money! | 1 |
Ryanair | Do not book your airport carpark via the Ryan Air website however tempting it may be. I wanted to amend the booking to add an extra night but Ryan Air and Stanstead MAG both blamed each other for the issues I had..even trying to contact someone was a challenge that took 2 hours. Ryan Air did not provide any kind of confirmation, I have no reference number and no way of using 'manage my booking' without it. Live chat was a nightmare with inexperienced, uncaring staff. Basically ALWAYS book direct with 3rd party services never via Ryan Air. | 2 |
Ryanair | Do not book your car parking with your Ryanair booking as they will refuse to refund you when they cancel your flights! | 1 |
Turkish Airlines | Do not bother booking a connecting flight with them. If your plane is delayed from the origin country (by 30 mins), the second plane will just leave you behind. The second flight offered was 10 hours later….10!!!!!! Instead of a waiting 30 mins for their passengers, they made us wait 10 hours!!!!!!!I do not understand the logic as the connecting flight is booked together so they can easily wait for you.This happened to us with Pegasus airlines who every one insists is crap, but they actually waited for their passengers which were an hour late!!!!Their excuse is pathetic like their customer service.Book with another airline, trust me, the time and hassle it will save you is worth the extra money you may have to pay. | 1 |
EasyJet | Do not bother flying with Easyjet!No control in regards to social distancing queuing up people literally breathing down your neck. On the plane I expected not to be sat next to someone from a different household the plane was packed to the rafters!!!Also peope queuing up to go to the toilet oh and they didnt clean the plane a woman on my row found a sandwich in the front pocket and I found crumbs on my tray table. Covid aside it was still a disgusting service and plane ride. They didnt have hardly any drinks it was just awful! | 1 |
Ryanair | Do not bother to use this company. Absolute garbage in every aspect! The owner should be ashamed of himself. | 1 |
Lufthansa | Do not but tickets thru this company. When the tickets are bought, theres nothing to do, if you can't travel for some reasons.You can't change the names, you can't get any money back - not even for a loss of money.You CAN change the date, but with a extra cost of 3xtimes your old ticket.Worse experience ever! | 1 |
Ryanair | Do not buy any extras on Ryanair's website.You pay Ryanair but if you encounter any problems you are on your own and they accept no responsibility.They will tell you you have to deal with 3rd party who will then refer to there own 3rd party T&C's which are not disclosed at time of booking on Ryanair. Took an hour for the Ryanair online representative to find out who my Bristol Airport Parking provider was. | 1 |
Ryanair | Do not buy any goods onboard a Ryanair flight.The faulty goods refund policy is non existent.My wife bought a bracelet that felt to bits after 2 days.We tried to get a refund on our return journey but they told us they cannot do it and we must send a letter to the address given in the inflight magazine with pictures of the faulty item.Outrageous. | 1 |
Wizz Air | Do not buy from this company, they are legalized, serial scammers.They go out of their way to engage in mean behavior to "steal" money from people.These attitudes include:1. Penalties for more bags than booked (obviously not true);2. Flight schedule changes of just a few minutes - They send an email notifying them of the flight rescheduling without clearly explaining that the passenger must accept the change. If you don't accept the change, it's not possible to check in online, so at the airport they charge you a €50 penalty each way, claiming it's your fault.I find it strange that no class action lawsuit has been filed against these scammers. | 1 |
Ryanair | Do not buy parking through Ryanair.Ryanair sold me airport parking with a third party as part of the flight booking for over £100.The Ts and Cs say that no changes/cancellations to parking are possible. But I think that's OK - I have no intention of making any changes.Ryanair subsequently change the times of my flight which renders the parking timings obsolete.Ryanair says I need to discuss the issue with the parking provider. Parking provider says nothing they can do, I need to speak to Ryanair. I escalated complaints through various channels at Ryanair but with with no success as they say "Ts and Cs" are clear and no changes are possible. Parking provider says this happens "a lot". I've lost over £100 by buying a service from Ryanair that they prevent me from using.I think they are selling a service that often the passenger is not able to use. It feels crazy that they are able to do that.In short: do not book parking through Ryanair. If they then change the the flights you are on and make the parking unusable, you will not get your money back. | 1 |
SAS | Do not buy plane tickets on SAS websites because you will unwillingly end up as a theirs financial investor.I tried to buy a 2 return ticket but due to a technical error on the website I was unable to do so and was stopped a couple of steps before the purchase was completed. Got a couple of serious surprise afterwards:1. They made a money reservation even though I never actualy manage to bought the ticket.2. I became an unwilling investor for them because they took 2 reservations worth almost NOK 30,000. According to them I will get my money back within 21 days. Even if I explain to them that I need money, they couldn't help me.3. After talking to customer service I found out that they are offering a ticket that they don't actually have4. They offer a ticket to a business partner that they are no longer doing business with any more5. Even thoe cosutmer service knows they don't have the tickets they are still selling it !!!6. Customer service was actually nice, but totally useless.What can I expect afterwards? For sure the longest possible date for refund, canceling some of my bonuses and more problems with future flights.Thank you very much flysas.com | 1 |
Turkish Airlines | Do not buy tickets for this airline, it is a scam. They offer stops of 17, 15 hours in Istanbul and say that they take care of the accommodation in a hotel, if the stop is more than 12 hours. When you arrive in Istanbul, they tell you that it is not appropriate, because in their system they can see that there was a flight with fewer hours available, an option that was not offered to the user, but that serves to deny the hotel. The office was full of people complaining. | 1 |
Turkish Airlines | Do not buy tickets from Turkish Airlines. I had a ticket on December 25. From Sydney to Istanbul. Unfortunately, on December 23, my two daughters and I learned that we had covid. immediately called THY to cancel my ticket or to change the date. The officer advised me to open the ticket, he informed me that when I create a new ticket, I will only pay a service fee of $15 per person. I got the ticket open. Now when I call for a new ticket, they demand $3500 from me. They said that if I cancel, they can only refund the tax money, $187 per ticket. I paid $2000 per ticket. They are taking $1800 from my money! Also I sent my and my daughter’s Covid test result. I cannot believe. My advice to you is not to buy tickets from Turkish airlines. I'm sorry I got burned. I just wanted to get another booking without the charge as COVID was out of my control. | 1 |
Wizz Air | Do not buy tickets from Wizz. They scrupulously claim item 14 in EU's regulation of flight companies cancellation policy - due to the abandonment of a destination. That means that Wizz cash in the price of the ticket including the airport taxes and other charges that were to be paid if the flight took place. No comp is due | 1 |
Ryanair | Do not buy transfers with Ryanair. I've had two bad experiences with them, and the most recent one put me in a dangerous situation.Ryanair uses third-party transfer companies without properly vetting them. When I purchased transfers through Ryanair along with my plane tickets, the instructions were vague. After payment, I was simply told to show up at Gdańsk Airport (having departed from Stansted) and everything would supposedly be sorted. However, when I arrived at Gdańsk, the information desk had no idea about the transfer company Ryanair uses.I checked my emails and realised that, earlier in the morning, the transfer company had sent an introductory email stating that unless I responded within two hours, they would cancel my transfer! Since this email was sent in the early hours of the morning, I naturally hadn't seen it. According to their policy, I missed the opportunity to receive the service I had already paid for! (Email proof is available.)The result? I was stranded at Gdańsk Airport with no way to reach my destination or hotel. I had to pay my way out of the situation by taking a taxi and relying on some unknown and potentially dodgy service. It was an absolute nightmare.To make matters worse, when I tried to raise the issue with Ryanair via their webchat service, the operator just copied and pasted generic responses and ignored my questions! (Proof of this is also available.)It was a terrible, terrible experience.DO NOT TRUST RYANAIR TRANSFERS! | 1 |
Ryanair | Do not even deserve 1 star. I am owed a refund for flight times delayed and notified about in November 2022. Given option to cancel flight and receive a refund, which I opted for. Firstly they then sent me a voucher which I did not request. I rang them on the 30/11/2022 and requested the refund again. They then claimed I had booked the flight through a travel agent OTA and that I would need to go through them. I received an email before christmas to say they were processing the refund. I have still not received it. I have contacted customer services numerous times and they are beyond useless. Avoid answering questions and cannot provide any sort of information. In my opinion they are trained how not to help the customer. An absolute disgrace of a company. Do not deserve any business. | 1 |
Ryanair | Do not even try to reach the customer service. They never ever reply. I was given a boarding pass without bar code and needed help. The customer service put me in a long queue. Then the website went down and the queue restarted. After 3 hours of waiting no reply | 1 |
Vueling | Do not ever book Vueling. They deliberately overbook flights - eg on Barcelona to London - one of the busiest routes! People end up on standby and in large numbers. Madness. It costs them more in rebooking and compensation that the meagre speculative profit they make on oversold seats. Repeat: avoid Vueling | 1 |
Ryanair | Do not ever book car park with Ryanair. I was booked flight to Rome and Jet park car park at London Stansted airport with Ryanair by my voucher from 2020. My flight were cancelled in April 2021 because COVID-19 They're refund only flight but refused to refund for car park. I phoned to Jet park but they also refused to give me a refund. They are said I have to call to Ryanair to get refund because I have booked car park with them. 😢 I still don't get any refund now. Never 👎 go with them gain. Avoid!! | 1 |
EasyJet | Do not ever elect to take a voucher for cancelled flights. Take a refund and rebook. We had flights to Bordeaux booked 20/9 which was cancelled without notice or explanation. As we needed to travel and return on original dates we saw an alternative break in Budapest so took the voucher for simplicity. This was also cancelled without explanation. No other suitable alternatives were available through EasyJet so we rebooked through another company. EasyJet saying that as I booked using a voucher then I can only have another voucher which I don't want. I booked both flights in good faith. EasyJet cancelled them. I should be able to get my money back. Terrible company to try and deal with. Never again. | 1 |
Ryanair | Do not fall for Ryanair Transfers. It is a rip off. My flight was over an hour late and according to Ryanair terms I had to call the subcontractor, Mytransfers, to rearrange my pick up time. Mytransfers said they did not cover flights more than 45 minutes late. So, I am out of pocket. I contacted Ryanair customer and they tried to put the blame on MyTransfer but MyTransfer is putting the blame on them. I've informed Ryanair of this and they have since ignored my communications. | 1 |
Eurowings | Do not fly Eurowings! Changed our flight without notice to a different day. We cancelled the flight as no flights were offered by Eurowings on the day we needed to leave Santorini, and were “offered a full refundâ€. 3+ months later - still no refund. Countless phone calls and emails and still nothing - they continue to push to blame onto anything and everything. I will be leaving this review until the $1k+ is refunded (if ever). | 1 |
Grupo AirFrance-KLM | Do not fly KLM Cityhoppers, between London City Airport and Amsterdam! Both of my flights were either cancelled and delayed! What followed next showed an airline that was not only trying to nickel and dime its passengers at every opportunity, but also had no clue what the rest of the industry was doing! On the day of my departure, I received an email informing me that my flight was cancelled and that I would be rebooked on a different flight soon. When I saw the message displayed an option to change flight or request refund, I followed the link. Then I realized KLM would charge me extra to change my flight. How ridiculous! You cancelled my flight and asked me to pay more to make a change! When I called the service center, I was told that the flight was not canceled and everything was on schedule. So I went a ahead and checked in online. But when I arrived at the airport (LCY) the next day, the billboard showed my flight was indeed cancelled! And I had been rebooked to al later flight. On the day of my return, my flight was delayed. So I wanted to catch an earlier flight at the airport. And I had to do this at a service center where there was a long line. My Sky priority status made no difference, although KLM displayed two queues--Sky priority and General Boarding. I took my number and waited, and waited. 30 minutes later the line hardly moved. So I decided to give it a try at the gate. When I reached a KLM gate, I was told I would have to pay a fee to change to another flight. How ridiculous! You delayed my flight and forced me to stick to the same flight, unless I am offering some extra money. And the gate agent could not change my reservation and I would have to go to a transfer center somewhere far in the terminal. And there was not other flight available. In sum, I don't remember I ever ran into problems on both flights of a round trip and also was told to pay a fee to change a flight even if it was not my fault. KLM takes no responsibility for its own poor performance. I will do everything possible in the future to avoid flying this airline! | 1 |
Lufthansa | Do not fly Lufthansa! Like some of the other reviews said they have the WORST Customer Service and dishonest!! My baggage was lost for almost 3 weeks and finally sent back to the USA. My entire trip I was without my clothes. Despite saving receipts I can not get reimbursement. First they stated the receipts were in Greece (I travelled in Greece) and then when translated to English they said they couldnt read them. I do hold Air Canada responsible also as this was a connection flight-Lufthansa and Air Canada partnership. I was only asking for a small reimbursement but spent hours of frustration on this. When the bag was lost they also claimed it would be delivered to my Athens address and that never happened. If I ever get reimbursed I will donate the money to a good cause. | 1 |
Ryanair | Do not fly RYAINAIR. Their reservation system crashed repeatedly during my attempts to buy tickets. As a result, daughter's ticket said she was an adult. This kept us from checking in online. Arriving early at the airport they French customer service team sent us ALL around the airport and ran out the clock for checking in early. THEN THEY YELLED AT ME FOR BEING LATE TO CHECK IN! I had been there for over three hours.The error was their fault. It was my fault for not catching it. They never intended to resolve anything. Each flight was OVER three hours late. To avoid having to refund they tickets, on the way to Poland they scanned our tickets and crowded the entire plane into a small hallway for us to wait for 90 minutes. On the way back they loaded us onto a plane to wait out another 90 minutes.This is an evil group of people. Their heart is that of the president of the USA. Pure cannibalistic capitalism.DO NO FLY RYANAIRl- EVER. | 1 |
Ryanair | Do not fly Ryan air if you have children!!! Their website states you are allowed a carry on baby changing bag - yet staff wanted to put my baby's milk / nappies etc in the hold. I also paid priority boarding to allow me to take on my fold up buggy into the cabin but I was refused this and threatened to be thrown off the flight. My changing bag and buggy were both within restrictions given on Ryanair's website. Not only that, but when I disputed this, the air crew then refused to serve myself, my 10 month old baby, 2 year old and 3 year old for the entire 4 hour flight. They would not even take our rubbish. I was flying solo with my 3 children and they made our experience so stressful. They are unhelpful, with no understanding or compassion for their passengers. Other passengers were also saying how ridiculous it was given that I had paid for the baggage and I was flying solo. It was my first experience with Ryanair, and my last. | 1 |
Vueling | Do not fly Vueling. When they cancel a fly, you do not get your money back. I had a ticket from CPH to Malaga on January 26, and the flight was cancelled.I have asked for the money several times, and nothing happens. | 1 |
EasyJet | Do not fly easyJet. First flight of the day yet 4 hours later still sat here with children having not had any breakfast, plane wasn't prepared so sat waiting still.How has all other flights been prioritised. Not good enough | 1 |
Turkish Airlines | Do not fly from Cape Town with Turkish Airlines. Business class did not have flat beds as they admit that the oldest A340-300 planes are used on this route. This resulted in the most uncomfortable night. The exclusive to business class toilet was out of order and the other toilets are very small. The entertainment is pathetic. There is no book containing the entertainment options available. The movies are extremely limited compared to other airlines and the main blockbuster has long ago left even the south African circuit. When I wanted to change my flight to the Cape Town - Johannesburg route so as not to be subjected to this plane again it cost me more than 6 thousand rands and I still have to pay for the trip from Johannesburg to Cape Town. Pay more with another airline but don't use this one, particularly not from Cape Town. | 1 |
Norwegian | Do not fly on Norwegian: they suck.We flew from Scotland with a stop over in Oslo and then to Stockholm. Upon arrival in Oslo, the customs line was extremely long and crowded. Ironically, our flight to Stocholm was in 45 min after arrival. No one at the airport seemed to care. I pleaded with various airport employees telling them we have a flight to catch they literally did not care. Well by the time we were done w customs we were about one hour and 45min late for our flight.Why didn't they send a Norwegian attendant to escort us to the flight????We ended up getting to the gate and asked if we could get on that flight. Nope we had to go to another floor and deal with an extremely snobby and unempathetic Norwegian employee. We were able to get on the plane that evening.After arriving in Stocholm, we discovered they lost our luggage. We anxiously anticipated the delivery of our luggage the next day but no such luck. We could not communicate with them regarding our luggage via email or phone; no one answered.In summary, it was the worst experience with an airline I have ever had. | 1 |
Eurowings | Do not fly this airline. I had a flight at 7.50am from Stansted to Cologne. They delayed and then eventually cancelled the flight. We were taken back our to departures and bumped to the 4.30pm flight. After sitting for hours in the airport, this flight was then delayed by another 2 hours eventually taking off at close to 7pm. Terrible communication and very little apology offered. No vouchers for food offered, just come back later! Flight back was....guess what...delayed. Not by long but at this point my patience has run out. | 1 |
Vueling | Do not fly vueling; pay more and fly any other airline. Flight was 2 hours late, but the real issue was what they did to my luggage; totally destroyed a Briggs & Riley large suitcase. The shell was totally destroyed, cracked the entire bottom, my clothes were hanging out on the carousel. I have never seen anything like it. If you tried to damage a piece of luggage, you couldn't do what these animals did. Then we waited an hour to make a claim; we missed an expensive tour in Barcelona by 15 minutes, too late for a refund. But wait, it gets worse! They send you to their website using the claim # from the airport, to get replacement piece of luggage, tried that at least 5 times, nothing, no response, not confirmation, nothing. I called them from US, once I heard a person's voice, boom, it was cut off and the survey came on. If you want to be reimbursed, it's limited to 50 Euros. Bottom line, they do everything they can to get out of a claim. I saved on the fare, but lost over 700 Euros for the cost of a Briggs & Riley large suitcase and a Barcelona tour. This is the first time I have written a review on TA; this time I had to; DO NOT FLY VUELING | 1 |
Grupo AirFrance-KLM | Do not fly with KLM! Flew with them back in August and since then it has been the worst costumer experience I have ever had. To begin with one of our bags was delayed at our transfer. Which if one them made it then surely they other one could have too. Took 48hours to get it back. And still not been compensated, only just now in mid November getting a response to the claim I made back in August. On the way home we had a extremely short layover but we were told that we would make the next flight with no problem. As you can imagine this was not the case. One of us was able to make it and the other was not. My partner had to wait for the next flight. We made another claim about this back in august too and are being told they we won't be compensated for being delayed because the second flight was not delayed! Ridiculous!! We both had to sit at different airports for 5hours, waiting for KLMS mistake. And all he was offered at the time was a food voucher that he had to collect at the other side of the Amsterdam airport. Meanwhile I spent my flight alone crying and not a single staff once asked if I was okay. KLM clearly lacks human decency. | 1 |
Grupo IAG | Do not fly with LEVEL, it is not worthy. Payed for premium economy and seats, the day if the flight they told us there had been a problem and seats had not been assigned, when though I was already charged for them. No solution was given. Terrible experiencia. Do not recommend. | 1 |
Norwegian | Do not fly with Norwegian if you have a schedule. Norwegian can change your flights abruptly, and all you get is an automated email. Chat representatives do not give any answers or reasons for the cancellation and the schedule changes. Either they do not know, or they have been told not to disclose the reasons. If you have any serious questions, they just redirect you to fill an online form.I had to cancel my booking due to Norwegian rescheduling me to a flight that would have departed almost 11h earlier than the original. Norwegian couldn't offer any replacement flight. I got offered a flight that was scheduled to depart at 15:00. Before this offer was even made, I had told the representative that I will arrive at the departing city (not the airport) at around 14:00-14:30 (original flight departing at 20:40). Either they have incompetent staff who do not know the basics of air travel, or they do not even read what the customer writes, and offer standard template answers.I booked a new flight from a different carrier (a real one, not a low-cost), and sent a claim to Norwegian to cover the additional expenses that their cancellation caused. Now, it has been around 1,5 months since the claim, and no answer. Asked about this on their Facebook page, and got an answer that I am still in the que.If a company has over 1,5 months (and counting) que in their reclamation department, some bells should ring in the management. A company cannot operate for long if they treat customers like this. | 1 |
Ryanair | Do not fly with RyanAir if you have a luggage. In a flight with 200 passengers, 50 luggages did not arrive, and mine was one of them. We waited in the baggage claim area for two hours and no one was to be found an the RyanAir kiosk. 50+ people waiting to find out what they need to do to get their luggage back and two airport employees finally showed up to tell us that the luggages are no where to be found and that someone will come to the RyanAir kiosk to hand out lost forms for us to fill out. We all line up in front of the kiosk and finally someone comes and gives everyone a form to fill. They do not even speak to any of us, give us no instructions whatsoever about how to fill in the form. So we try to fill it in at our own comprehension. We put our names, flight booking reference, phone number and address. Other parts of the form were not clear on what it needs from us. One day passes, no text message or call. We try calling RyanAir luggage reclaim service multiple times during the day, no answer. We try the live chat, they say the employee at the kiosk should have given us a reference number for the lost report. They had given us nothing. Two days pass, no text message or call. On the third day we go to the airport customer service kiosk. They call for someone from RyanAir. RyanAir representative doesn't ask for any information about our flight or passenger details, and they even tell us off saying why did we even bother coming to the airport. We are told to continue to wait as there are 170+ luggage lost reports from multiple flights. Now we are here, with no information about where our luggage is, whether we will ever receive it, or whether we will be compensated at all. I will never be flying with RyanAir when I have a luggage. | 1 |
Ryanair | Do not fly with RyanAir. Our first experience was absolutely horrendous. I was 28 weeks pregnant last week when me, my husband and our one year old caught a flight with them to Italy. Everything was going really well up until the boarding we were prevented to go on our flight up until the very last minute because they did not believe I was 28 weeks. Inayah is the girls name who didn't believe us. She was very, very rude.We had to show my fit to fly letter but by that time with all the talking and stress we had to go through it was too late to get on that flight. So we missed our flight to Italy. So we had to rebook another flight but luckily it was on the same day.The girl at the boarding desk asked me very rudely "how many weeks are you"? In a very extremely rude way.Then on our way back to the UK, Ryan Air again did not accept our fit to fly letter in Italy because the letter didn't have a date of issue. Which didn't make any sense so we had to convince Italy that we were allowed to fly from the uk with this letter. Finally they accepted our request and plea, then there was a problem with our check in. Without making things clear, Ryan air told us we had to pay 50€ each because we haven't checked in online. We tried to check in night before but there was an error on the website so that wasn't our fault it was ryar air technical issue on their side.Finally we were able to check in and we almost missed our flight back to UK.The lady at the Ryan Air in Italy was initially very rude to us too. We were about to be stranded at the airport with my one year old and me already heavily pregnant.I do not recommend flying with Ryan Air. The staff aren't friendly and very disorganised. | 1 |
Ryanair | Do not fly with Ryanair they won't give you're money back fly with jet 2 Ryanair are liars and cheats | 1 |
Ryanair | Do not fly with Ryanair zero customer care just wasting your money your time and energy to claim your money which they wouldn't even refund the half of what you are entitledI feel I have just been ripped off. They charged me £55.00 at the outboard airport for their website kept sending an error message I showed the staff at the airport she tried through MyrRyanair app too no success she then charged me £55, and advised me to claim your money as there was a problem with their site! Now they say this money is nonrefundable!They are scamming us to make a profit.They change my return flight to another city in Germany which I was unable to make it I had to pay another £100 to make my journey back to the UK on cat ferry train and taxi!!!! They do not care do they? I paid almost £200 for the priority return ticket and now they are refunding only £41.70 !!! Unbelievable. I have paid more than £350 for just a 1/5 hour flight. There is always a big delay on the flights and your plans get ruined but you can't claim if the delay is less than an hour !!!The worst experience and costly flight with this horrible airline!!! Just avoid them | 1 |
Ryanair | Do not fly with Ryanair, terrible company. Very quick to take your money but almost impossible to contact. I sent in a request for cash refund for cancelled flight PCJ4GH and they have contacted me offering vouchers. Their website says that people asking for cash refunds will end up in a queue and will have to wait until Covid 19 is over! Why? If they can process vouchers then they can process cash refunds or are they making it so difficult for us to claim that people will give up and they can keep the money. If I bought items with any other online company and they didn't arrive I would be given an immediate refund. Why does Ryanair think it can behave differently? Impossible to get through to customer services by phone or online, just kept waiting. Recommend that people make formal complaints. | 1 |
Ryanair | Do not fly with Ryanair...My husband and I attended a wedding in Tuscany and had bad experiences on both our outbound and return flights from London to Pisa.Firstly, I would like to say Ryanair staff in both London and Pisa, were extremely rude- with multiple passengers complaining about a rude member of ground staff from our outbound flight from London.Ryanair have also introduced a policy where you must to pay a £25 charge if you choose to bring (as most passengers do for a weekend in Europe) a small roll on luggage for which there is ample room for and can be easily stored in the overhead locker on the aircraft.The £25 is due if you have not had the opportunity to pay for 'Priority boarding' that allows you to carry on a small bag and roll on luggage for £8 ; for which there are only a limited number of spaces available and is almost always sold out. Due to these very reasons, my husbands as required to pay this fee and was also told by a member of staff, that he has been ignorant and had obviously 'ignored' his emails - which was not the case.If not there is the option to check in a 10kg case for the price of £20.40 each way. Which amounts to £40.80, for only a long weekend away.Apart from the extra costs that are not made clear at all on the Ryanair website or app, (where it was also difficult to find the option to book a priority ticket and extra baggage). The staff were rude, and completely unapologetic...As we were at Pisa airport and boarding the plane I was given a telling off from one of the Pisa Ryanair staff for trying to assist them as we were one of the last to board by attaching the luggage tag to my husbands small roll-on luggage after we had pod the £25 fee for it... (that we would now have to wait for at the baggage carousel at London Stansted airport, despite finding out that there was more than enough room for it inside the overhead lockers when we boarded the plane) and repeatedly asked 'Why, Why, Why?!' I had possibly attached the tag to the bag, which is completely acceptable in the UK, to which I responded that 'I was trying to help as I could see they were tight on time' and told firmly 'not to do it, that is not good and Why would you do that?!'. As if I was completely incompetent.We are both completely disgusted by the way we have been treated by Ryanair staff and by all of the extra costs that were added despite ample space in the overhead lockers, that seem to have been employed in order to add extra profit to their business.This coupled with the complete lack of empathy and understanding by members of staff, not forgetting their unprofessionalism, have made our decision very easy to never fly with Ryanair again.We were drawn to the airline due to the flights being the cheapest at the time, however would rather pay more for a professional, courteous service without the extra costs.After calculating theses costs, including those that my husband and I would have paid to sit together and for our luggage, this worked out as more expensive than other airlines that we did not book with due to the fact that Ryanair 'seemed' cheaper.Please, do your research before booking with this airline and if you would like to be treated professionally and in a courteous manner and avoid paying for things that should be and are included with other airlines.1Do not book with them. | 1 |
Vueling | Do not fly with Vueling and for anyone reading this they are associated with British Airways so if you book a BA flight (to and from Florence) it's still with Vueling...So...Flew out to florence from Gatwick. Was slightly delayed but we arrived OK. Getting home was when the fun started...flight was due to leave florence at 13:30, boarded at 14:00. Stayed on run way for 4 hours, then got told the wind was blowing in the wrong direction (this was then changed to an operational issue). Whole plane got off, all bags off plane and back to the gate. We weren't told anything at this point. After two hours more queuing at check in we were told we would not be flying that day and to look out for an email which would give us our new flight offer. Ours was two days later...from ROME! 3 hour coach to Rome, arrived at a hotel gone midnight. Two days later a shuttle was meant to take us to Rome Airport but our names weren't on the list and we were refused a lift! Had to pay for a taxi at 4am to get ourselves to the airport (£40) Vueling flight from Rome was on time and we finally arrived back home. I would not recommend or ever consider using Vueling ever again, especially as they split up families and couples for their new flights. We were offered compensation but the form on their website is utterly useless and you cant get through on the phone. Thanks for reading, rant over. | 1 |
Vueling | Do not fly with Vueling!!!Lousy customer service - oversold the flight, and two months later still not reimbursed for the costs incurred as a consequence.Louise Black - 06917674Eloise Rank - 06918521 | 1 |
Vueling | Do not fly with Vueling. They oversell tickets and my partner does not have a seat. We have to rearrange our schedules and pay so much more and miss out on my partners sisters wedding. I am beyond disgusted I cannot believe I trusted them. | 1 |
Vueling | Do not fly with Vueling.The following incident happened over 12 weeks ago and we are still awaiting a response from Vueling despite chasing up our complaint numerous times...The woman whose job it was to check in our baggage at the Vueling check in desk at Manchester Airport only tagged two out of three of our bags before sending them all through onto the conveyor belt. She then accused us of lying about having checked in three bags and refused to rectify her error. This resulted in our untagged bag being lost for the duration of our holiday since it never left Manchester airport. When we insisted that our bag be found before our flight left Manchester, the other woman on the other Vueling check-in desk called security in an effort to have us ejected from the airport. When security arrived and we explained why we were complaining, security agreed that the service we were receiving was abominable. After waiting well over an hour to speak to a manager, we were assured our bag would be located by the baggage handlers of our flight before we took off. When we got to the boarding gate and enquired about this, no efforts were made by the Vueling employee there (the same employee who had called security on us) to help us. When we insisted that she speak to the baggage handlers to provide us with an update, the baggage handler she spoke to said she didn't know about any missing, untagged luggage and that she hadn't been trying to locate any. We had to board the flight without our missing luggage. We had to buy various things on holiday to replace the things that were in our missing bag. This cost us time and money.On our return to Manchester airport after our holiday, we enquired at the lost luggage desk and our bag was found at a different airline's lost luggage department.We have since made a complaint to Vueling and asked for compensation for the stress caused and the financial loss we have suffered. After over 12 weeks, despite chasing numerous times for a response, we have received no substantive response from Vueling and our complaint remains unaddressed.The company is an abomination. Do not use them. | 1 |
Wizz Air | Do not fly with Wizz Air. Their work ethic is non-existent, they do not care at all about customers and their service is blatantly awful. Each time I have flown with this airline the flights have been delayed multiple times (up to 6 hours per flight), the last time being today. They first delay it by 20 mins then by 40 mins then by 1 hour and so on. They just told us “they cannot tell us at which time the flight will board/take offâ€, unbelievable! I have only booked this ticket as Wizz Air is the only company which offers the connection between the two airports which are most convenient for my needs, but I will definitely by flying to another airport just to avoid them. | 1 |
EasyJet | Do not fly with easyJet. On my flight to Luton EZY2512 I was told that handluggage was free. At the gate I had to pay 58 euro's because "the flight was full" and my handbagage, which fitted in the measuring device had to be checked in. They did the same with a few other passengers that came behind me claiming that their luggage did not meet the requirements. I did not see if they paid, but I heard the commotion. The Menzis guy at the gate predictably did not want to give us his name and he did not care that my luggage fitted in the device. After boarding was complete, half of the overhead lockers were still empty (I took pictures) and the flight was only half full. I felt I was lied to and money was stolen from me. Other airlines have never done this to me and I have flown for over 30 years now. I will never fly easyJet ever again unless I absolutely have to. Big mistake. | 1 |
EasyJet | Do not fly with easyjet. The prices seem favorable but they scam you with speedy boarding. Easyjet uses different luggage box sizes. As a result, they know how to fraud many passengers to pay an amount, more than the ticket price. they scam you by paying an average of €29 euros for a short distance flight. This is the last time Easyjet for me. | 1 |
Eurowings | Do not fly with eurowings. Poor quality, low service and old aircrafts. We encoutered a delay of more than 10 hours and did not even receive a voucher to eat.Terrible customer service! I will never book eurowings again (nor Lufthansa)! | 1 |
Grupo AirFrance-KLM | Do not fly with them to Lima, Peru with their Boeing 777-300 B77W! Or you will freeze to death for 12 hours straight! It was horribly cold in the cabin and we were not even in the very end in the cabin but the middle! I have complained during the whole flight but they could not fix the temperature because this is very old crappy plane. All the passengers were staying with their winter jackets on during the whole flight! We could barely sleep due to the cold. It was blowing cold air in my head and I needed to stay with my jacket on my head and I was handed a DUVET from business class to cover my body and shut up. This was such a radicicolous flight and service! Never fly again with them. I complained to KLM and they just said sorry, this is not a service at all. We (7 people group ) could all be sick when we landed in Lima and we had such an uncomfortable flight! Do not do this to you.This old plane is supposed to be grounded and not flying! This is not covering EASA standards or any safety standards at all! I don't understand how this plane was allowed to fly like that! | 1 |
Ryanair | Do not fly with them! They are thieves! Worst customer service ever. They are always delayed, they made us pay to check in our tiny hand-luggage. Extremely rude. I hope they go bankrupt! | 1 |
Grupo AirFrance-KLM | Do not fly with them. Changed my flight booking without consulting me or offering compensation. Did this for both outbound and return flight. You can have zero confidence that your dates of travel will be as planned. | 1 |
Grupo IAG | Do not fly with them. I spoke to Garvit for 20 minutes. It was a total waste of time, no plausible solution. I asked to change my flight time from saturday to sunday and was happy to pay a penalty fee. He said I would need to cancel the existing ticket and then rebook. The cost would be 226 british pounds. He spoke over me most of the phone call. I would encourage a staff member from British airways to listen to this phone call to understand how bad it actually was. We have a corporate account and we will consider cancelling or paring back how much we rely on BA. They do not assist or make any real help to people, we are all numbers to them | 1 |
Ryanair | Do not fly with this airline changed our flight so had to book extra 3 days in hotel constantly adding charges luggage is extortionate Luggage allowance very confusing this is before we get to airport Let's see what happens there! | 1 |
EasyJet | Do not fly with this airline if you want to be somewhere on time. Everytime I was flying with them their flights were delayed by at least 2 hours. Terrible. | 1 |
Lufthansa | Do not fly with this airline! Cancelled flights , lost baggage , zero customer service! | 1 |
Ryanair | Do not fly with this airline. 1) We tried to book in at Tenerife Norte airport on 14th June for our flight from Madrid to Marrakech later that day, but there was no one at the Ryanair counter. When we got to Madrid and tried to check in, we had to pay 55 Euros each for our boarding pass! No where on our ticket did it say there would be penalties if not checked in on line.Ridiculous! and then to boot, 2) the air hostess's first ensured that they had their meal first, before taking the meal trolley to the passengers to purchase. I know as I was sitting in the back row. 3) My leather hand luggage suitcase was put into the cargo hold when there was plenty of space in the overhead baggage compartments. My friend and I were completely disgusted and will never fly with Ryanair again. | 1 |
Ryanair | Do not fly with this airline. Arrived through security, saw final call to go to gate, went straight away, got to the gate 25min a prior to departure and told to go away, boarding closed. No final calls, no passenger calls. They don't do any calls over the tannoy- be warned!!!. They don't announce flights at all. They are very rude and unhelpful. Girl in the office and airport staff say it happens all the time and is deliberate. Cost us £300 and £100 taxi ride to transfer to a different airport. Seems like fraud to me. Rude, unhelpful, deceptive. | 1 |
Grupo IAG | Do not fly with this airline. They are scammers. I paid for a flight from Manchester to Reno and paid for my seats.They cancelled my from London to Dallas and then Dallas to Reno and moved me to a new flight. They did not move my seats along with me and will now not refund it ot because they say the seats where not cancelled. No the seats weren't cancelled the full bloody flight was cancelled!I reported this back in May and just had a email saying they will give me a £50 voucher but that doesn't even cover half the cost of the seats!I called their customer service who are just as rude and unhelpful and they advised they have closed the case even though I've had another email saying this was still being looked into..... They said they can't give me another other information, will not put me though to someone or a manager.......I will not be flogging with them again.I've had nothing but issues every time I flight with them, I now remembered why I stopped using them for 6 years.... | 1 |
Ryanair | Do not fly with this company .First they boarded us with no crew for the plans!After the boarded us with crew but the plain had a technical problem!After the changed us to another plane but the crew was out of hours !!!!!It's been 4 hours we all sat in the plane with kids they don't even offer us a drink or food!!! It's disgusting this company never again I'm flying with Ryanair never!!!! | 1 |
Wizz Air | Do not fly with this company! They will charge you for everything they can. From Lisbon to Warsaw they've stopped people to demand money from luggage, from Warsaw to Lisbon, I've paid on the website but then they charged me on the airport! Other than that, on the flight itself, any request was ignored. Never again! Even RyanAir is still better than WizzAir. | 1 |
Vueling | Do not fly with this company, avoid at all costs, go with others if you can. I would give zero starts if that was possible.Their website and compensation system is designed in a way that you either can't file a compensation claim, or if you can they will automatically reject it, and you can't appeal. They denied my boarding, then lost my luggage, retrieved after 19!! days, but they don't make it available to file a claim to recover the expenses of the necessities.They are conmen, they take your money, but will not pay you even if they are legally obliged. Their customer service is sub-standard. Their phone line is just an automated robot, you can't talk to anyone.The funny thing is that I fly to Spain often (first time with them, but also the last). So they lose 100x more money with me not flying with Vueling anymore, rather than covering my expenses for this trip. What a great strategy to retain customers, right?Last, but not least, check the other reviews. It's 90% bad experience. And they do an automated comment to all of them saying you can contact them in customer service channels and social media. YOU CAN'T. They do not care.Just fly with others, who at least try to act like they respect their customers. | 1 |
Ryanair | Do not fly with this company, if anything goes wrong they will not refund you......Don't even deserve 1 star | 1 |
Air Europa | Do not fly with this company. Because of a misspelled last name of a kid, I was in contact with a lady who goes by the name Daniela. She was completely rude and unhelpful and did not offer any solutions. Worst service, worst behavior and worst company. | 1 |
Ryanair | Do not fly with this company. No matter the amazing deal they might offer. Worst customer care I have ever experienced, made a really terrible situation so much worse, causing panic and making a stressful journey ten times worse. Avoid at all costs. Its not worth it. | 1 |
Ryanair | Do not fly with this joke of an airline. We were delayed by 2 hours. I boarded the plane, only to be told that my allocated seat didn't actually exist on the plane so I would have to wait for everyone else to sit before they could find me a seat. Even upon arrival we had to wait another 30 mins for a bus to turn up to take us to the terminal. Try and avoid using them at all costs. They aren't even a cheap airline anymore. They also only give you 20kg for your luggage when nearly all other airlines offer more. The staff are incompetent morons who will go out of their way to ruin your journey. | 1 |
Vueling | Do not fly!! It'a simple advice as far as Vueling is concerned. It is nothing more than a flying piece of sh** stinking all around. Had a terrible experience at Rome flying to Barcelona with Vueling on 03rd June 2023. Everything about this airline - staff attitude and negligence, luggage rules, (lack of!) punctuality is below standard. Vueling just there to suck money out of you in every possible way. Ended Rome Barcelona trip with a bitter experience and extra 100 Euro out of pocket for no acceptable reason.STAY AWAY FROM VUELING! It's simply not worth it for any fare!There's nothing good about Vueling. You've been warned! | 1 |
Ryanair | Do not give this company any money . Just had the worst experience flying with this airline . 5 of us range age 45-55 and was bullied intimidated by the worst air hostesses ever . BULLIES . It completely ruined our holiday . | 1 |
Grupo AirFrance-KLM | Do not go anywhere near this flight company, disgusting customer service, you will spend hours trying to speak to their supposed customer service. I wanted to alter the name on one ticket but oh no it can not be done but a flight voucher will be issued instead. But only in the original name, not much good to the deceased person! Humberside to Amsterdam is 60 mins , klm were willing to sell me another ticket through, costing 1200 euros, rip off company, parasites all of them | 1 |
Eurowings | Do not go with this company. Last minute delays, both there and home. When we get home and I pick up my checked-in luggage, the bag is broken (big hole in it and a lot of other minor damage). The contents of the bag are total chaos. Traveled probably 20 times with this bag and nothing has ever happened to it. No airline representative on site to contact regarding this. Instead, you have to fill in 2 incredibly time-consuming forms. Zero service. Total nonchalance. Extremely disappointed. Åk inte med detta bolag. I sista stund förseningar ( både dit och hemresa). När vi kommer hem och jag hämtar ut mitt inchekade bagage så är väskan sönder, ( stort hål i den samt en massa andra mindre skador). Innehållet i väskan är totalt kaos. Rest säkert 20 gånger med denna väska och det har aldrig hänt någonting med den.Ingen representant för flygbolaget på plats som man kan kontakta angående detta. Man får istället fylla i 2 st OTROLIGT tidskrävande formulär. Noll service. Total nonchalans. Oerhört besviken. | 1 |
Ryanair | Do not hire any a car through Ryanair. Whilst the deal looks good on the site, when you hire the car you then realise that they have ludicrous location charges, license charges ( wtf is that!!) , city charges and other BS that they come up with. You can even decipher half of it in the invoice afterwards without contacting someone. | 1 |
EasyJet | Do not make a mistake as easyJet will just steal your money. I used their app and if you look at a holiday hotel and then want to go back to a previous one you cannot but have to start again, when you do that it resets everything, filters, dates etc.I wanted to book a holiday in September but because of the above it reset to June. As soon as I realised I called within 20 minutes of paying £1073.Absolute refusal. They want to stand behind terms and conditions that because of the error the holiday is less than 2 day away so no cancellation no refund. It was 20 MINUTES ago it was booked in error.Dreadful customer service never going to use them again | 1 |
Iberia | Do not miss it!THIS IS HOW IBERIA HAS STOLEN 1100 EUROS FROM MY BANK ACCOUNT.I bought a ticket online for my son to fly from Peru to France.I am currently working in Asia and I used my Peruvian credit card since I used to live in Peru and the flight is from Peru. AFTER buying the ticket and NOT BEFORE, IBERIA shows in lower case on my booking confirmation that I will have to physically and personally present my credit card at the check-in counter, (what is that?), the same day that my flight will fly. son .SHOULD YOU EXPLAIN TO ME HOW CAN I SHOW MY CREDIT CARD IN PERU IF I LIVE IN ASIA? 🤔So on the day of the flight my wife went to the airport because we have a shared account to show a copy of my credit card, bank contract and her own credit card and everything was declined and MY SON JUST COULDN'T FLY.My wife even brought the physical statement of our bank account that shows that the purchase was made by us.After many emails to people who could have made a gesture and many discussions with the airline, we requested a credit for the lost value to be used on a future flight that has been ignored.The huge problem that I see is that IBERIA's practice is PURE THEFT. In fact, the website does not inform about the condition of showing the purchase credit card at the airport counter before buying online, but only the information comes in the reservation confirmation letter after the act of purchase.I strongly advise customers to avoid flying with an airline that has such practices that lead to missing a flight and the value of the flight for money.Feel free to share such a misfortune with others.By the way, if anyone knows how to fight this situation with a lawyer, please share your contact. In | 1 |
Ryanair | Do not provide compensation for items broken in their hold by their incompetent, rude staff.Awful airline for families, will never use again. | 1 |
Ryanair | Do not recommend flying Ryanair. Any other airline is better. I had a carryon that I paid extra to have in cabin, and I have used the same bag for the last few years, flying with Ryanair no problem. My most recent flight they made me check with the size and it fit inside but the lady still insisted it was too big. They said my only option was to pay 70 euro to take my bag on the flight. They were extremely rude about the whole situation.This airline only cares about getting as much money from you as possible, any way that they can. | 1 |
Wizz Air | Do not recommend this airline at all. They do not care about their customers, only to get as much money out of them as possible. I have been trying to get hold of them for many months since July via telephone, contact forms on the website and emails. I Have made 2 complaints and all I receive on case/complaints section on the website is that I am told to check my emails for theirs which evidently never arrives as I believe they have no intention of reimbursing me for my accommodation, travel and meals for a cancelled flight which left me and my disabled daughter abroad in distress. They do have my email address. I have been so patient knowing these things take time. They also charged me and my daughter for our carry on luggage of £110 on departing which I wasn't expecting.When speaking on the phone trying to explain the situation of the costs I endure because of the cancelled flight due back home to the UK. I kept being interrupted and dismissed, and I was shocked as to how I was spoken to. I had informed him (apparent English speaking person though I could not understand him) I had made 2 online complaints and keep being told to check my emails. I have lost nearly £300 because of this airline and will warn others to stay clear. I asked if I could speak to someone else and he dismissed that, I don't think he even dealt with passing my information on like he said he would. Disgusting to be operating this way, especially to a single parent with a disabled child. Enjoy mine and my daughters money Wizz, you must be so proud to be running a lousy business..well done! ..I just have to give up as my mental well-being is more important than dealing with a bunch of scammers and thieves. What goes around comes around! Have a nice Christmas on the backs of others. | 1 |
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