ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Abdallah was amazing - a great help, super efficient and the webchat flow was so natural - which is very rare. Thank you!	5
EasyJet	Abdallah was great!!! Thanks for your help.	5
EasyJet	Abdallah was very helpful, thank you	5
EasyJet	Abdallah was very patient and kind. I knew flight status is not something he can predict but he still helped me guide what i could do and it was very useful	5
EasyJet	Abdel was really helpful and straight to solve the problem, he gave a really good service	5
EasyJet	Abdel-Rahman - legend. Couldn't do enough to help me out with my query	5
EasyJet	Abdel-Rahman is a very professional customer services staff. My query was fully addressed within a short time and I am greatly impressed by this.	5
EasyJet	Abdel-Rahman was very helpful and quickly made the changes that I requested.	5
EasyJet	Abdel-Rahman, The Advisor kindly spend long time to resolve my issue for online checking. He tried his best and suggested to go the check in counter to print the boarding pass.	5
EasyJet	Abdelaziz was very professional and said my booking is already in process to be refunded.	5
EasyJet	Abdellaziz was an absolute star. A problem solver that went out of his way to secure a positive outcome rather than get caught in the process. A real asset to Easyjet.	5
Ryanair	Abdul Rehman receive us from hotel . He is so polite and helpful ,have an amazing experience with him	5
EasyJet	Abdulaziz couldn't have done enough for us.I won't go into the details of how Abdulaziz helped us, but we were in a real situation and with Abdulaziz, it's made our Dad's 70th Birthday celebrations happen and also allowed us to meet our new nieces for the first time. Abdulaziz is kind and efficient. I've worked in Customer service for nearly 20 years and I wish I could hire more people like them. Thank you, Abdulaziz. You've made our family's year.	5
EasyJet	Abdulaziz really helped me out after I made a mistake during the booking! Thanks a lot!	5
EasyJet	Abdulaziz was a very great help. I spoke to somebody yesterday who was not as helpful as Abdulaziz. He has great customer service skills and he is very polite. I appreciate his help. Please thank him again for me.Kind regards,Taylor Benjamin	5
EasyJet	Abdulaziz was extremely helpful regarding clarifying a passport query. Thanks very much.	5
EasyJet	Abdulaziz was great - great service. However, the query took a lot of time to be figured out - more than an hour. It would have been better to spell out the time the conversation will take in advance. Thank you.	4
EasyJet	Abdulaziz was incredibly helpful to me. He was patient, kind and helpful and a wonderful representative of your company. He is a credit to easyJet and has made what could have been a stressful experience into a whole heartedly positive one. Many thanks!	5
EasyJet	Abdulaziz was of great help and solved my passport change promptly.	5
EasyJet	Abdulaziz was very helpful and quickly resolved my issue. He was friendly and efficient. My brother deserves a raise!	5
EasyJet	Abdulaziz was very patient and did his best to sort out my issue - very happy with the customer service he provided - thank you	5
EasyJet	Abdulaziz was wonderful and went out of his way to help me. The best customer experience I ever had! Really! Usually I get rude responses or no help at all. But Abdulaziz just made my day better. He is the best!	5
EasyJet	Abdulaziz was wonderful in assisting me with updating my passport name details.	5
EasyJet	Abdullah confirmed what we needed to know. Thank you to him x	5
EasyJet	Abdullah did not transfer me to a manager after multiple requests, and even briefly became unresponsive after my insistence.	1
EasyJet	Abdullah great but no resolution for flight delay. Waiting on refreshment voucher to be issued.	3
EasyJet	Abdullah in CS was helpful, clear in response and quick to reply. Exactly what was needed.Thank you Abdullah.	5
EasyJet	Abdullah in customer service was extremely helpful in amending and error on a booking that I made. It was dealt with promptly and professional manner. Honestly one of the best customer service interactions I've had with a budget airline.	5
EasyJet	Abdullah was really clear and answered my questions very thoroughly.	5
EasyJet	Abdullah was really friendly and rectified an issue on my account swiftly and without fuss, explaining what had occurred in a friendly manner. Very pleasant experience. Thanks.	5
EasyJet	Abdullah was really helpful and all necessary was done by him really quick	5
EasyJet	Abdullah was really helpful and got my flight transfer sorted asap.	5
EasyJet	Abdullah was really helpful and kind in a challenging situation.	5
EasyJet	Abdullah was very helpful and a pleasure to talk to.	5
EasyJet	Abdullah was very helpful and he found a solution to my problem. It is so much easier to discuss with a real person who understands you and the problem than a robot !!!!!	5
EasyJet	Abdullah was very helpful and polite.	5
EasyJet	Abdullah was very helpful with my query and resolved it in a very timely manner	5
EasyJet	Abdullah was very helpful, solved all my issues promptly. Deserves a raise.	5
Grupo AirFrance-KLM	Aberdeen to Dallas via Paris. The flight from Aberdeen eas late and I missed the connecting flight so they put me on another connecting flight via New York. The whole trip took about 24 hours instead of 12 hours. The bad part is I was travelling with my 3 years old daughter, i canâ€™t explain the torture i had to go through during the trip.The worst part of trip was Air France lost my baggage which had all my custom made dresses which I had specially made for my nephewâ€™s ceremony. Itâ€™s been already 4 days, tomorrow is ceremony and Air France has no idea where my baggage is. I have called Air France more than 20 times and visited their office 2 times in DFW airport but still they donâ€™t have any clue in which city or airport my baggage is. The Air France staff have acted so slow and carelessly, it has shocked me.	1
Grupo IAG	Aberdeen to Dublin. Having flown multiple times on Dublin > Aberdeen route in the last months, on at least 60% occasions the departure has been delayed. Not sure how such praise has been given when from my experience the stated departure / arrival times do follow the stated times.	2
EasyJet	Aberdeen to Gatwick. I've had approximately 8 flights in the last 3 months and this will be only and last aboard easy jet. During boarding before my flight a woman was holding a very small bag came under question while boarding and demanded be put in another bag the woman was carrying on - needless to say the passenger was frustrated and as boarding said "idiot" after passing the gate. Uncalled for, yes, but the response by the agent was ridiculous. Shouting excuse me, causing a scene and in general making the situation more than it should have been when if the woman had whispered far worse expletive. Unbelievable and poorly managed. Also, while boarding, officers were called - the whole thing was completely blown out of proportion.	3
SAS	Aberdeen to Gdansk via Copenhagen. Totally abominable service by SAS Scandinavian all week, three flights out of four cancelled and one replacement flight 12 hours late - on a 4 hour flight. No information, surly staff at Kastrup, and various travellers on the same flight receiving different levels of vouchers, for no apparent reason. No attempt to explain whatever difficulties they were experiencing and giving the opportunity to rebook in advance, preferably with another carrier! Let down very badly, consistently.	1
Grupo AirFrance-KLM	Aberdeen to Prague via Amsterdam. I personally feel safer, more welcome and more comfortable on a KLM flight than I do flying with anyone else. KLM is the perfect, cheap choice for a safe and enjoyable journey.	10
Iberia	Abhorrent customer service and policies that make ZERO sense! I had booked tickets to fly from Boston to Barcelona in May of 2020 on Iberia's website.Unfortunately, due to COVID I was unable to travel. They offered to exchange my tickets for a voucher which I took advantage of.However, what they failed to explain is that the voucher cannot be used for their subsidiary airline LEVEL. Even thought I booked my tickets on Iberia.com, apparently I unknowingly booked a ticket for LEVEL. I called to re-book my exact same flight for 2021 and told me that it couldn't be done. The only way for me to use the voucher is to connect in Madrid, essentially adding 5-hours to my travel time at 3X the cost!I couldn't swap the vouchers for a refund, they refused to re-book my original flight and have basically told me that there is nothing they can do. I'll NEVER fly with this airline again and will be sure to tell everyone to avoid Iberia at all costs.	1
Lufthansa	Abhorrent customer service. They were late with a flight and didn't announce anything on the board. As soon as they announced boarding I tried to go the the gate which turned out to be 10mins away. By the time I arrived they said it was too late even though I could still see people boarding in front of me they just would not let me through. They insisted I get the next fliand pay â‚¬300 instead and said it is completely my fault and didn't admit to not announcing anything in advance.	1
Ryanair	Abhorrent service. BEWARE!Had to change flights due to covid and had bought the travel insurance which was outlined that it covered covid changes to flights, only to have one option to change flight dates free of charge until December 2020 and the insurance DOES NOT cover COVID or individual country isolation changes. FALSE ADVERTISMENT and additional baggage options added when ordering flights online without consent at additional charges. When contacting Ryanair via live chat to request a refund for additional unwanted baggage option, I was given the total run around until I was sufficiently frustrated and ended the chat without my refund, despite being told I could have one. Luckily I screen shot the conversation and am happy to plaster it on the internet to prove how money grabbing Ryanair is with total disregard for it's service users, and just how incompetent some of it's staff are.Having contacted Ryanair 5 times requesting someone get back to me I have yet to recieve correspondence for weeks. I appreciate the customer service work load must be back logged due to complaints and refunds, I too work in customer services and understand the ridiculous emails, live chat and call volumes during crisis and busy periods, but it would appear that the main executives of the company simply do not care about the welfare of it's customers and do not have an adequate service to cater for the recent covid crisis; therefore people remember!... there are more of us than there are of Ryanair bosses. If we all refuse to use the service the company will decline into administration...Good! I hope those that sit the highest fall the hardest. It is about time the greedy invest in some manners and appreciation for those who support and invest in their services.If I could encourage all flyers to use other airlines despite higher costs, I would. It does mean the end to cheap flights but worth it to banish quick buck companies from sprouting up and causing misery while spending service user's hard earnt money!'Pirate Air' not Ryanair.	1
Turkish Airlines	Abidjan to Beirut via Istanbul. I bought a Business class ticket from Abidjan to Beirut. Still Turkish Airlines managed to lose both of my luggage and after 3 days they only delivered one. I ask simply call them to ask what is the procedure to reclaim my lost piece of luggage they manage to tell me that it's not their responsibility anymore since I filed the complaint with MEA since it was the connection they placed me on to come to Beirut. What a bad customer service What a bad excuse and follow up! Not recommended.	1
Jet2.com	Able to book a convenient daytime flight both outbound and return during what is peak season and at a good price.	4
EasyJet	Able to change the flights with ease, thanks to LeilaShe deserves 5 stars	5
EasyJet	Able to communicate with online advisor who dealt with problem promptly regarding additional passenger information. All sorted and off on holiday soon now :)	5
EasyJet	Able to easily speak with an advisor on live chat	5
Ryanair	About 2 months ago my flight was delayed by 6.5 hours due to ''technical issue'' so I submitted a refund/compensation request and still haven't had any payment 2 months later!!! and when trying to contact customer service it puts you through to the call centre in Hungary where no one knows anything! probably the worst airline about	1
Vueling	About 2 weeks after booking we received a notification that the flight had been altered - instead of a quick 2 hour flight it turned into a 6.5 hour flight with a change halfway through. The only option we were given was to change to other even longer flights, with no option to cancel and get a refund - despite all the customer service information indicating this would be possible. Customer service is practically impossible to pin down - and once we got through to a person they refused our cancellation - illegally under EU legislation! This isn't a real company - they are actively scamming customers. Even if there are no other options, avoid them!	1
Ryanair	About 3 weeks ago I was charged â‚¬55 at the boarding gate for no reason. The rude Ryanair staff that had to closed the flight claimed that I confirmed a flight change which was never confirmed by myself as my Ryanair app/account show. There's no evidence that I ever confirmed any changes. I had with me my boarding pass which let me go in the airport duty free and through the security control via machine scan smoothly. By curiosity I went to Ryanair app just to see how much would have costed to change my flight that day but I never confirmed any change. Then when I arrived at the boarding gate Ryanair charged me â‚¬55. I contacted Ryanair 3 times by opening a complaint ticket each time asking for explanation and refund immediately but until now after 3 weeks from my first ticket i haven't received any reply. I was confiding that Ryanair was in a good faith position and that this event probably has been one of their system mistake, but I'm realizing now that Ryanair does find ways to scam people. I wish the company will fail and I wish the worst of life happen to those who allow certain things to happened at Ryanair. Ultimately, every person who works for this company and for all those who accept that Ryanair as a company allow these scams to happen, in part are also responsible for not complaining or strike for protecting themselves from negative vibe delivered by customers victims.	1
Eurowings	About 5cm too little leg room. Incredibly cramped. Check in etc was smooth, and I have no baggage so cannot comment on this. But the cramped seating is ridiculous.	3
Lufthansa	About a month ago I received a flight schedule change. Our transit in Hong-Kong would now exceed 24 hours. As long as transit requirements of the Hong-Kong authorities are met, this would not be a problem. Most importantly however your baggage needs to be tagged-through to the final destination and the boarding pass for the onward flight needs to be printed out at the airport of origin.Numerous times I have contacted Lufthansa by e-mail and by phone to ensure the flight schedule change was compliant with Hong-Kong airport transit regulations. Basically I was told to just go to the check-in desk and everything would turn out fine.Everything did not turn out fine. At the Lufthansa check-in desk our baggage could not be tagged-through to the final destination and our boarding passes for the onward flight could not be printed. I was standing for hours at the check-in desk in idle hope that an alternative flight could still be arranged. You can only imagine the disappointment on the faces of my children when I had to explain our family vacation was ruined by Lufthansa.I blame Lufthansa for this. It's their job to know about airport laws and they should never have imposed a flight schedule change that is non-compliant with Hong-Kong law. They should have taken responsibility.Update 2024-01-31: To whom it may concern, here's the steps I took to get a (partial) refund from Lufthansa. First I send in a complaint with the Netherlands Authority for Consumers and Markets (ACM). Lufthansa never bothered to respond with the ACM.I also filed in a complaint through the inspection of living environment and transport (ILT). Lufthansa never bothered to respond with the ILT.Next I submitted a case with the European Consumer Center Netherlands (ECC NL). It took quite a few months of sending supporting evidence in order to convince them my particular case was viable. ECC NL finally tried to contact Lufthansa about my case. Lufthansa never bothered to respond.So the ECC NL forwarded my case to ECC Germany. Again Lufthansa never bothered to respond.ECC Germany forwarded my case to the German SOP. Lufthansa has a commitment with the SOP and an obligation to respond.It was in August of 2023, a year after, that Lufthansa finally bothered to respond. They offered an immediate refund of approx. 55% of the original costs, provided I'd agree within about 8 days. I could have refused but it would have taken the already understaffed SOP many more months to continue this case and it might have ended up in court with no guarantee of a positive outcome. So after more than a year had passed, I took the offer. Case closed.	1
Ryanair	About a month ago I tried to make a booking with Ryanair to fly to Fuerteventura with my family, 5 adults 2 kids â€“ 5 yrs. and 3 month old.I and my mother are disabled. As I always do with other airlines I tried to contact Ryanair to establish what the procedure was for 2 disabled passengers, knowing that other airlines go out of their way to look after you.OMG Ryanairâ€¦â€¦.To be honest I have never dealt with such amateurish customer services in all my travels. I first tried to use the live chat "Mohammed" he basically did not understand what I was asking and just kept forcing me to book seats. So I then tried the 0330 number who basically informed me that I should book for my daughter and her youngest child then contact them and see what other seats could be given thus splitting the family up and NOT compensating for 2 disabled passengers. He had no clue what to suggest. I ended the call by saying I would be better off booking with Thomson as they at least know what they are doing.I and my mother are disabled, me both knees and wear a brace my Mum elderly and infirm also has COPD.The website forces you to choose seats and I am not used to this with other airlines, I mean what should one do to ensure appropriate seating for me and my mum as well as the rest of my family.For my first time considering Ryanair I am left not only NOT wanting to use them but to also advise others not to either.I eventually booked with Thomson and within minutes spoke to a really polite and helpful "Welsh" guy, who dealt with everything in no time at all. Not even an aircraft change was a problem as that too was dealt with immediately.If you need "Special Assistance" at the airport and the aircraft DO NOT use Ryanair. Combined with their hidden fees, extortionate baggage charges and call centre that is based somewhere in Asia it simply is not worth it.They will NEVER get my business.	1
EasyJet	About an hour delay from Tenerife to Amsterdam. Because of this we where not allowed to land in Amsterdam since it was too late and there is only a limited amount of flights which are allowed to land after 23.00h. While we where in the air they announced that we would land in Brussels. Obviously they already knew this BEFORE take off: we would never be able to land in Amsterdam before 23.00h since we already had a big delay. In Brussels they would arrange a bus which would take another 3 hours (+ about one hour to transfer luggage and get everybody in, so a total delay of about 5 hours) to drive to Amsterdam (so we would arrive in the middle of the night, around 3.15h). We had to book a hotel in Brussels because we would miss all following connections. Reason of the delay: something regarding the airconditioning broke down, so it would become a bit warm in the 15 minutes before we would go airborne. Yes, the cabin crew was sort of friendly and I get that it's not their fault but it was a complete **** show. 1/5	1
Grupo AirFrance-KLM	About as helpful as a chocolate teapot.Stranded us at Schipol Airport for 10 hours.No compensation given, its been 5 months.Avoid at all costs.	1
Norwegian	About six months ago I booked a return flight in mid-November 2018 and subsequently made extensive additional meeting plans around both departure and destination airports. Norwegian cancelled the flight (and the route!) in mid-September. Only wholly unacceptable alternatives were proposed, so I requested a refund. The application was acknowledged, and I was told to wait eight weeks for this to be processed, even though as a straightforward and uncontroversial cancellation the processing is of course minimal. I have never come across a major company taking this amount of time to issue a refund for a purchase in which they are admittedly at fault. A month in, I have just been told it will be another five weeks. Word to the wise: AVOID.	1
Jet2.com	About the best charter airline in the UK. Expensive though.	5
Vueling	About to taxi on Vueling flight from Rome to Barcelona. Flight VY6103.Boarded with a 5 year old. Row 1. Paid for priority. Baggage compartment full from rows 1-4. I checked with passengers seated before us, not their bags. They were crew suitcases. I asked Marcos, the cabin attendant for help please. He looked at me and while I was speaking to him, he turned his back and continued chatting to the other crew members. None of the crew were even remotely interested in helping passengers/customers and seemed to think they were being paid to chat in a little group as people boarded.Well Marcos, Vueling appears to be as far as you will go in your career.As for Vueling, I am not a frequent low cost airline flyer but a very frequent flyer. Given Vueling is owned by IAG, same as BA and Iberia and Aer Lingus, it is no surprise to see all the terrible reviews below. Dreadful company.	1
EasyJet	Abrupt conversation regarding a flight voucher for bereavement. Conversation ended before I could ask further questions, very unhelpful and unsympathetic.	1
Grupo IAG	Abs zero customer service, booked a family holiday using my email address months ago and I was the main person on booking, BA asked for additional passenger information as we were travelling to usa, this week BA emailed my daughter the final reminder payment breaking data protection, this was a surprise 18th holiday for my daughter and she also found out her brother was joining us from University, I was on live chat speaking to a lady who said its impossible for BA to email my daughter as I'm the main person on booking, I told her I have the email to proof it and she said she was going to speak to a supervisor but I've not heard anything back as they cut me off, I've phoned 3 times and each person says I'm in wrong department and keep giving me new numbers to ring, I payed my final payment today and have been waiting for a email but surprise surprise it's went to my daughters email again, BA just a joke now and this will be the last time we use them for a holiday ever	1
Ryanair	Absoleutely terrible, always have to contact them on customer service, where it takes ages to wait, and sometimes, no 1 will answer at all, useless!	1
Ryanair	Absoloutley the worst company I have ever flown with.Just avoid avoid avoid!!!Still awaiting an appropriate response to my complaint!!! Very lazy, and a company thar would 'rinse' their passengers for every penny.No customer care and advertisements are shockingly mis leading!	1
Lufthansa	Absolughtly shocking customer service. Won't get into all the details here but we found customer service to be completely non existent and will never ever fly Lufthansa again. Booking references and full details are available to Lufthansa should they be remotely interested. Email me for details. Beyond angry and will share my experience with many.	1
Turkish Airlines	Absolut garbage airline. Charged us 100 euro extra for luggage, didn't let me check in my luggage. When i wrote them, they said it was a technical error, and Not paying us back for the money they charged extra.	1
Ryanair	Absolut joke! They treat you like garbage, I've never encountered more useless, rude and not helpful staff in my life. Lost a flight because of their incompetence and poor management at Stansted airport. They don't even deserve the 1.4 rating they have at the moment. They deserve to go bankrupt which I hope they do from my whole heart!	1
Ryanair	Absolut sÃ¤mst ! FÃ¶rsenat plan men gÃ¶r absolut inget fÃ¶r att hjÃ¤lpa dig ta ett nÃ¤sta, urusel okunnig kundservice! Skulle ta ett flyg 07:40 , slutade med att planet inte lyfte fÃ¶rrÃ¤n 14:30 ! Its so bad I wanna give it a zero , but its not possible so I give it a 1!	1
Eurowings	Absolut terrible experience. Flew business class from Birmingham to DÃ¼sseldorf with 2:40h delay. Allegedly, a suitcase was lost and they were looking for it. Then it turned out it's due to the lack of staff at the airport. In the end it looks like they didn't manage to find the lost suitcase as mine didn't arrive. I filled a lost luggage claim online and after almost 3 weeks I still haven't heard back from them. You can't reach anyone. And if you call customer service and manage to get through, they are absolutely useless and can't help, telling you to wait. No reply to emails. I feel kind of let down by Eurowings since no one feels responsible to reply/ help and all my belongings are just gone. This was the last time I flew with Eurowings. Can absolutely not recommend	1
Grupo AirFrance-KLM	Absolutately our worst travel experience ever.we booked our flight from Billund,Denmark to Sao Paulo and back before the COVID19 crisis. Our departure was ment to be the 02.04.2020.We booked our tickets via their partner Mytrip , but our flight was cancelled due COVID19.Since the 02.04 we have tried to getting in contact with Airfrance and mytrip with no answers. Only one mail where Airfrance refuses to help us and give us an refound because it has been booked over my trip.This does unfortunately not make any sense when: " the EU Regulation 261/2004 applies and the airline shall assist you without referring you to the travel agency even if you purchased the flight tickets on the travel agency's website. "We always tought that Airfrance was one of best airlines, but we can clearly seen that we was wrong. Now we are still waiting from answer from Airfrance.	1
EasyJet	Absolute Cr*pbooked a flight to go to the TT, they loaded us all on the plane only to tell us after we'd all got on and sat in our seats that they had a fault with the door. They spent an hour faffing about with it whilst we all sat in the aircraft waiting, then they told us that they couldn't fix it and we had to get off and wait in the terminal whilst they tried to fix or sort another plane. It took them a further 20minutes before they allowed us off the aircraft. After a very long wait getting on for two hours after scheduled take off, we found out from other passengers that the flight had been cancelled, no apologies, no customer announcements, absolutely appalling customer service!	1
Grupo AirFrance-KLM	Absolute Horror story trying to get a refund promised on a refundable ticketDo what is right KLM these are hard times in the world I am in lock down I have list my job I suffer anxiety and depression stop holding my money and refund what was promised I have written email after email asking for my case to be escalated I have contacted klm social media who were useless do something do the right thing stop making us wait fir refundable tickets that should have been refunded months ago	1
EasyJet	Absolute Incompetence and disgusting customer service. I requested a flight voucher to be able to rebook flights for summer 21. The voucher I received is several hundreds of pounds less than I originally paid. No one to speak to on the phone, no reply or acknowledgement to email, message via messenger and Twitter but nothing. This I am sure is system error but with no contact available this is very worrying and does not give confidence to customers.	1
Vueling	Absolute Joke of an airline. Flight was cancelled and promised a refund. 7 months later I am still fighting with a robot because Vueling have no customer service. Awful experience. Legal action is next....	1
Pegasus Airlines	Absolute Joke! Money Grabbing!My return journey: Izmir - Istanbul - London (No luggage)I can not do an online check in for my Istanbul to London Flight...(I ask why and get told that's not possible for international departures, this is a complete lie as I did this one the way out and on EVERY other flight ever made)I get to the airport with 1 hour to spare, check in desk closes 1 minute before I get there.I go to the Pegasus desk who say it's my fault (No your fault, YOUR plane is late) and they refuse to let me check in.So here I am with still 40 minutes until my flight even board's unable to fly! I now have to wait at the airport 10 hours despite, a single woman having just had major surgery. Excellent.All of this is apparently my fault!PEGASUS FAULT no online check inPEGASUS FAULT their plane is latePEGASUS FAULT selling this as a viable stop overYet its cost ME twice!	1
EasyJet	Absolute Joke. Waited for 40 mins for chat and they closed it as I took a few mins to respond as was in ther window trying to re-book another flight before the prices went through the roof!	1
EasyJet	Absolute Joke.Why is easyJet flights to Belfast International always delayed.Air traffic controls fault apparently and beyond their controls.I thought that this may be third time lucky in the last month that we would fly on time! Oh I was so wrong! AgainMore!! They have now cancelled the flight, along with several others! Trying to find anyone to help is impossible. Apparently this is a common occurrence with them from Belfast International according to our taxi driver. It is keeping him in business the amount of cancellations. Avoid if you can and read reviews before booking!	1
Grupo AirFrance-KLM	Absolute Manure of service. Cancelled my flight 6 hours before, no reason given and rebooked me next morning on a double transfer ticket, turning 1 hour flight into a 10 hour journey?!? I Ended up missing a lecture series that I cannot be reimbursed for, and all the other travels expenses like hotel, rental car, no reimbursement. I have filed for compensation and they refuse to pay anything because they had to cancel due to "inclement weather". Which is odd because my friends on various other airlines had no problems with flights leaving the same time going to the same place! A lie covered in Fecal Matter to avoid EU law so they don't have to pay anyone compensation. A substantial amount out of my pocket, a drip in an ocean of wealth for KLM. A Flyingblue member, A Bluebiz member, and KLM Gold credit card member, they give zero f***ks about customer care or loyalty. Will now be avoiding KLM at all costs.	1
EasyJet	Absolute No	1
Ryanair	Absolute Robbery, you literally have to pay extra for everything possible and a poor customer service. They purposely seat you away from each other even when there are seats available just to get you to pay extra. They have now reduced the hand luggage size quietly so that catches you out so you end up paying a massive amount of money on check in. You are better off with Jet2 etc as it will work out cheaper and be a better experience.	1
Ryanair	Absolute SCUM. Do not fly this airline EVER. Bought a ticket online for 33â‚¬ which was a great deal, or so I thought. I kept getting prompts before the flight to do the online check-in as to avoid fees. Well I tried to do so 48 hours before the flight and then closer to 25 hours before the flight. However I kept getting prompted with an error message. I show up to the airport check in the day of my flight only to be hit with a 60â‚¬ FEE! Thats almost double the cost of the entire flight!Help desk were unhelpful, rude and only cared to let me know where to stick my credit card for payment. This airline is PREDATORY. DO NOT USE. STAY AT HOME IF YOU HAVE TO!	1
Vueling	Absolute Scam! These guys just steal your money...They changed my flights to totally different times that mean't I only had half a day in my destination rather than 4 days....They haven't refunded me as promised (despite an email confirmation) and I can't get through to them!! What a joke of an airline.Never ever again	1
EasyJet	Absolute abomination of a companyâ€¦Flight cancelled, no explanation, parti al refund, never again	1
Ryanair	Absolute abysmal airline made me pay Â£110 for 2 boarding passes and to claim back they have used every excuse not to pay even said my email is wrong ðŸ¤¦â€â™‚ï¸I've only got the 1 and had it 20 years avoid at all costs	1
Grupo AirFrance-KLM	Absolute amazing support from KLM on solving problems, originally created by Travellink, where the tickets was bought.Travellink refused to support even many days was wasted trying to follow their process and instructions to the point.KLM stepped in with several solutions along the way, as the total lack of support and initial wrong info from agent made the whole proces very complicated and difficult.Appreciate the solution focused mindset experienced, despite KLM were not responsible for the mess created.Details: 1 out of 3 tickets needed to be cancelled due to a positive Covid test, which is apparently too complicated for Travellink. You can only cancel the complete booking or not, leaving two tickets and a cancelled vacation in limbo, as they had no reason not to proceed.Please notice this substantial risk, when booking tickets with agencies. Airlines can easily modify this, meanwhile the agent claim it's impossible to split a booking, because they can't be bothered with the 15 minutes it takes them to save many days of trouble for their clients fighting covid at the same time.	5
Jet2.com	Absolute and stunning perfection in everything. Crew are the best, wonderful and polite people who are there to make your journey a great part of your day. Please treat your crew nicely, they are literally one of the best, and I fly a lot (5-10 times a month).	10
Eurowings	Absolute appalling and ridiculous airline, I can only recommend to never use them wherever possible! I had a total of 4 flights booked with them on 1st May and only 1 made it even halfway on time.Worst was when in LHR station told me that I will get grounded overnight in Duesseldorf on my trip home to HAM due to delays and there was actually an alternative direct flight LHR-HAM with available seats, but they could not be bothered to put me on that flight, they refused and told me I had to get grounded and stuck in Duesseldorf ! So Eurowings rather flies an empty seat around and grounds a passenger half-way due to delays than even moving a finger for bringing a passenger where he booked to go.So I rebooked myself on the alternative LHR-HAM direct flight not to get stuck the way Eurowings had planned it for me. And than that 4th flight again got delayed by about 3 hours.Considering only 25% of my 4 Eurowings flights on that day made it actually even remotely on time and I made it home against the explicit will and action of Eurowings staff, I question their capability, ability, competence and attitude to be allowed to fly planes or transport humans.I had 136 flights with EasyJet last year and about 35 with Ryanair and none of them ever did such tricks with me ! What a lousy disgusting organisation !	1
Ryanair	Absolute awful company. From start to finish it was a nightmare, crashing website, customer chat support who can't spell or speak English, forcing you into paying Â£17 each to site next to your 8 and 11 year old despite there being LOADS or seats available.No help from check in staff weighing and tagging our luggage, as a lrge family we were looked at with disgust trying to figure out how to check in.Damaged bagsFood and drink overpriced.I will never ever use this company again!	1
Ryanair	Absolute bag of you know what. Avoid using this airline, and you will be a happier human.	1
Ryanair	Absolute bandits!. Refused to Allow me to cancel my flight and refund me even though the country I was going to was on lockdown, FCO advising against travel with my hotel closed and the return flight home cancelled. They were quite happy to fly me out to Tenerife knowing I would be stranded!	1
Ryanair	Absolute bandits. Booked to go to Faro next week. When I booked flights the web site said free changes for flights in September if lower price or difference in price. Due to airbridge removal tried to change flights to November. Would let me do return flight foc but outgoing tried to charge me even though flight was about Â£100 cheaper. Rang them was told free change was only if you gave 7 days or more notice. To add insult to injury is cheaper to give up outbound flights and just book a new flight out in November as this is cheaper than changing the one we have already paid Â£150 per person for. How does that work. Will never fly with these cowboys ever again	1
Jet2.com	Absolute bedlam! Lost (or stolen) wallet at customs in Manchester, massive wait at the assistance as well. Got on board to be told there was a 2 hour wait. Lanzarote airport was chaotic and had to wait 2 hours for a taxi.	2
Ryanair	Absolute boiledshite of a company from the admin through to the management and the companies failings will see it into the ground and the sooner the better so the propper companies like easy jet with a simple online set and platform and seating-Baggage-Legroom-Customer handling-Live chat-Instant answer phone lines and 1st class service all round can relive this effortless shambles and put discount travel back on the map	1
Ryanair	Absolute bunch of scammers. My flight was cancelled for a 20th march flight and still waiting for a refund. I will never use this company again.	1
Ryanair	Absolute catastrophe of an airline. Majority of their earnings is made by hidden charges and scamming customers.Rude staff at Dublin airport.Not a chance I will use this airline ever again.	1
Air Europa	Absolute catastrophe. They lost my bag and never responded to my calls or emails	1
Ryanair	Absolute cesspit of a company.Staff on bonus payments for finding a bag thats 1cm too big, to then charge you a total rip off price!?Makes no sense whatsoever how they can get away with it.I'd rather run, jump and swim to my next location! Would never spend a penny with these con-men ever again!Every time I have spare 5 mins, I'll write these reviews for the rest of my life!Can't wait until they go bust! ðŸ˜‚	1
EasyJet	Absolute chaos at Bristol airport today. Most Easyjet flights were cancelled. I waited 6 hours beforecthey decided to cancel my flight to Glasgow. There were no reps availabe to talk to or receive any support! We were left to make alternative arrangements. This has been extremely stressful and costly. I can also say my flight from Glasgow to Bristol last thu was also delayed 2.5 hours! Shocking service with lityle or no communication. We were treated like animals! We could not leave the airport without an escort which took about an hour. Just disgusting service. I will never fly with them again.	1

EasyJet

Abdallah was amazing - a great help, super efficient and the webchat flow was so natural - which is very rare. Thank you!

5

EasyJet

Abdallah was great!!! Thanks for your help.

5

EasyJet

Abdallah was very helpful, thank you

5

EasyJet

Abdallah was very patient and kind. I knew flight status is not something he can predict but he still helped me guide what i could do and it was very useful

5

EasyJet

Abdel was really helpful and straight to solve the problem, he gave a really good service

5

EasyJet

Abdel-Rahman - legend. Couldn't do enough to help me out with my query

5

EasyJet

Abdel-Rahman is a very professional customer services staff. My query was fully addressed within a short time and I am greatly impressed by this.

5

EasyJet

Abdel-Rahman was very helpful and quickly made the changes that I requested.

5

EasyJet

Abdel-Rahman, The Advisor kindly spend long time to resolve my issue for online checking. He tried his best and suggested to go the check in counter to print the boarding pass.

5

EasyJet

Abdelaziz was very professional and said my booking is already in process to be refunded.

5

EasyJet

Abdellaziz was an absolute star. A problem solver that went out of his way to secure a positive outcome rather than get caught in the process. A real asset to Easyjet.

5

Ryanair

Abdul Rehman receive us from hotel . He is so polite and helpful ,have an amazing experience with him

5

EasyJet

Abdulaziz couldn't have done enough for us.I won't go into the details of how Abdulaziz helped us, but we were in a real situation and with Abdulaziz, it's made our Dad's 70th Birthday celebrations happen and also allowed us to meet our new nieces for the first time. Abdulaziz is kind and efficient. I've worked in Customer service for nearly 20 years and I wish I could hire more people like them. Thank you, Abdulaziz. You've made our family's year.

5

EasyJet

Abdulaziz really helped me out after I made a mistake during the booking! Thanks a lot!

5

EasyJet

Abdulaziz was a very great help. I spoke to somebody yesterday who was not as helpful as Abdulaziz. He has great customer service skills and he is very polite. I appreciate his help. Please thank him again for me.Kind regards,Taylor Benjamin

5

EasyJet

Abdulaziz was extremely helpful regarding clarifying a passport query. Thanks very much.

5

EasyJet

Abdulaziz was great - great service. However, the query took a lot of time to be figured out - more than an hour. It would have been better to spell out the time the conversation will take in advance. Thank you.

4

EasyJet

Abdulaziz was incredibly helpful to me. He was patient, kind and helpful and a wonderful representative of your company. He is a credit to easyJet and has made what could have been a stressful experience into a whole heartedly positive one. Many thanks!

5

EasyJet

Abdulaziz was of great help and solved my passport change promptly.

5

EasyJet

Abdulaziz was very helpful and quickly resolved my issue. He was friendly and efficient. My brother deserves a raise!

5

EasyJet

Abdulaziz was very patient and did his best to sort out my issue - very happy with the customer service he provided - thank you

5

EasyJet

Abdulaziz was wonderful and went out of his way to help me. The best customer experience I ever had! Really! Usually I get rude responses or no help at all. But Abdulaziz just made my day better. He is the best!

5

EasyJet

Abdulaziz was wonderful in assisting me with updating my passport name details.

5

EasyJet

Abdullah confirmed what we needed to know. Thank you to him x

5

EasyJet

Abdullah did not transfer me to a manager after multiple requests, and even briefly became unresponsive after my insistence.

1

EasyJet

Abdullah great but no resolution for flight delay. Waiting on refreshment voucher to be issued.

3

EasyJet

Abdullah in CS was helpful, clear in response and quick to reply. Exactly what was needed.Thank you Abdullah.

5

EasyJet

Abdullah in customer service was extremely helpful in amending and error on a booking that I made. It was dealt with promptly and professional manner. Honestly one of the best customer service interactions I've had with a budget airline.

5

EasyJet

Abdullah was really clear and answered my questions very thoroughly.

5

EasyJet

Abdullah was really friendly and rectified an issue on my account swiftly and without fuss, explaining what had occurred in a friendly manner. Very pleasant experience. Thanks.

5

EasyJet

Abdullah was really helpful and all necessary was done by him really quick

5

EasyJet

Abdullah was really helpful and got my flight transfer sorted asap.

5

EasyJet

Abdullah was really helpful and kind in a challenging situation.

5

EasyJet

Abdullah was very helpful and a pleasure to talk to.

5

EasyJet

Abdullah was very helpful and he found a solution to my problem. It is so much easier to discuss with a real person who understands you and the problem than a robot !!!!!

5

EasyJet

Abdullah was very helpful and polite.

5

EasyJet

Abdullah was very helpful with my query and resolved it in a very timely manner

5

EasyJet

Abdullah was very helpful, solved all my issues promptly. Deserves a raise.

5

Grupo AirFrance-KLM

Aberdeen to Dallas via Paris. The flight from Aberdeen eas late and I missed the connecting flight so they put me on another connecting flight via New York. The whole trip took about 24 hours instead of 12 hours. The bad part is I was travelling with my 3 years old daughter, i canâ€™t explain the torture i had to go through during the trip.The worst part of trip was Air France lost my baggage which had all my custom made dresses which I had specially made for my nephewâ€™s ceremony. Itâ€™s been already 4 days, tomorrow is ceremony and Air France has no idea where my baggage is. I have called Air France more than 20 times and visited their office 2 times in DFW airport but still they donâ€™t have any clue in which city or airport my baggage is. The Air France staff have acted so slow and carelessly, it has shocked me.

1

Grupo IAG

Aberdeen to Dublin. Having flown multiple times on Dublin > Aberdeen route in the last months, on at least 60% occasions the departure has been delayed. Not sure how such praise has been given when from my experience the stated departure / arrival times do follow the stated times.

2

EasyJet

Aberdeen to Gatwick. I've had approximately 8 flights in the last 3 months and this will be only and last aboard easy jet. During boarding before my flight a woman was holding a very small bag came under question while boarding and demanded be put in another bag the woman was carrying on - needless to say the passenger was frustrated and as boarding said "idiot" after passing the gate. Uncalled for, yes, but the response by the agent was ridiculous. Shouting excuse me, causing a scene and in general making the situation more than it should have been when if the woman had whispered far worse expletive. Unbelievable and poorly managed. Also, while boarding, officers were called - the whole thing was completely blown out of proportion.

3

SAS

Aberdeen to Gdansk via Copenhagen. Totally abominable service by SAS Scandinavian all week, three flights out of four cancelled and one replacement flight 12 hours late - on a 4 hour flight. No information, surly staff at Kastrup, and various travellers on the same flight receiving different levels of vouchers, for no apparent reason. No attempt to explain whatever difficulties they were experiencing and giving the opportunity to rebook in advance, preferably with another carrier! Let down very badly, consistently.

1

Grupo AirFrance-KLM

Aberdeen to Prague via Amsterdam. I personally feel safer, more welcome and more comfortable on a KLM flight than I do flying with anyone else. KLM is the perfect, cheap choice for a safe and enjoyable journey.

10

Iberia

Abhorrent customer service and policies that make ZERO sense! I had booked tickets to fly from Boston to Barcelona in May of 2020 on Iberia's website.Unfortunately, due to COVID I was unable to travel. They offered to exchange my tickets for a voucher which I took advantage of.However, what they failed to explain is that the voucher cannot be used for their subsidiary airline LEVEL. Even thought I booked my tickets on Iberia.com, apparently I unknowingly booked a ticket for LEVEL. I called to re-book my exact same flight for 2021 and told me that it couldn't be done. The only way for me to use the voucher is to connect in Madrid, essentially adding 5-hours to my travel time at 3X the cost!I couldn't swap the vouchers for a refund, they refused to re-book my original flight and have basically told me that there is nothing they can do. I'll NEVER fly with this airline again and will be sure to tell everyone to avoid Iberia at all costs.

1

Lufthansa

Abhorrent customer service. They were late with a flight and didn't announce anything on the board. As soon as they announced boarding I tried to go the the gate which turned out to be 10mins away. By the time I arrived they said it was too late even though I could still see people boarding in front of me they just would not let me through. They insisted I get the next fliand pay â‚¬300 instead and said it is completely my fault and didn't admit to not announcing anything in advance.

1

Ryanair

Abhorrent service. BEWARE!Had to change flights due to covid and had bought the travel insurance which was outlined that it covered covid changes to flights, only to have one option to change flight dates free of charge until December 2020 and the insurance DOES NOT cover COVID or individual country isolation changes. FALSE ADVERTISMENT and additional baggage options added when ordering flights online without consent at additional charges. When contacting Ryanair via live chat to request a refund for additional unwanted baggage option, I was given the total run around until I was sufficiently frustrated and ended the chat without my refund, despite being told I could have one. Luckily I screen shot the conversation and am happy to plaster it on the internet to prove how money grabbing Ryanair is with total disregard for it's service users, and just how incompetent some of it's staff are.Having contacted Ryanair 5 times requesting someone get back to me I have yet to recieve correspondence for weeks. I appreciate the customer service work load must be back logged due to complaints and refunds, I too work in customer services and understand the ridiculous emails, live chat and call volumes during crisis and busy periods, but it would appear that the main executives of the company simply do not care about the welfare of it's customers and do not have an adequate service to cater for the recent covid crisis; therefore people remember!... there are more of us than there are of Ryanair bosses. If we all refuse to use the service the company will decline into administration...Good! I hope those that sit the highest fall the hardest. It is about time the greedy invest in some manners and appreciation for those who support and invest in their services.If I could encourage all flyers to use other airlines despite higher costs, I would. It does mean the end to cheap flights but worth it to banish quick buck companies from sprouting up and causing misery while spending service user's hard earnt money!'Pirate Air' not Ryanair.

1

Turkish Airlines

Abidjan to Beirut via Istanbul. I bought a Business class ticket from Abidjan to Beirut. Still Turkish Airlines managed to lose both of my luggage and after 3 days they only delivered one. I ask simply call them to ask what is the procedure to reclaim my lost piece of luggage they manage to tell me that it's not their responsibility anymore since I filed the complaint with MEA since it was the connection they placed me on to come to Beirut. What a bad customer service What a bad excuse and follow up! Not recommended.

1

Jet2.com

Able to book a convenient daytime flight both outbound and return during what is peak season and at a good price.

4

EasyJet

Able to change the flights with ease, thanks to LeilaShe deserves 5 stars

5

EasyJet

Able to communicate with online advisor who dealt with problem promptly regarding additional passenger information. All sorted and off on holiday soon now :)

5

EasyJet

Able to easily speak with an advisor on live chat

5

Ryanair

About 2 months ago my flight was delayed by 6.5 hours due to ''technical issue'' so I submitted a refund/compensation request and still haven't had any payment 2 months later!!! and when trying to contact customer service it puts you through to the call centre in Hungary where no one knows anything! probably the worst airline about

1

Vueling

About 2 weeks after booking we received a notification that the flight had been altered - instead of a quick 2 hour flight it turned into a 6.5 hour flight with a change halfway through. The only option we were given was to change to other even longer flights, with no option to cancel and get a refund - despite all the customer service information indicating this would be possible. Customer service is practically impossible to pin down - and once we got through to a person they refused our cancellation - illegally under EU legislation! This isn't a real company - they are actively scamming customers. Even if there are no other options, avoid them!

1

Ryanair

About 3 weeks ago I was charged â‚¬55 at the boarding gate for no reason. The rude Ryanair staff that had to closed the flight claimed that I confirmed a flight change which was never confirmed by myself as my Ryanair app/account show. There's no evidence that I ever confirmed any changes. I had with me my boarding pass which let me go in the airport duty free and through the security control via machine scan smoothly. By curiosity I went to Ryanair app just to see how much would have costed to change my flight that day but I never confirmed any change. Then when I arrived at the boarding gate Ryanair charged me â‚¬55. I contacted Ryanair 3 times by opening a complaint ticket each time asking for explanation and refund immediately but until now after 3 weeks from my first ticket i haven't received any reply. I was confiding that Ryanair was in a good faith position and that this event probably has been one of their system mistake, but I'm realizing now that Ryanair does find ways to scam people. I wish the company will fail and I wish the worst of life happen to those who allow certain things to happened at Ryanair. Ultimately, every person who works for this company and for all those who accept that Ryanair as a company allow these scams to happen, in part are also responsible for not complaining or strike for protecting themselves from negative vibe delivered by customers victims.

1

Eurowings

About 5cm too little leg room. Incredibly cramped. Check in etc was smooth, and I have no baggage so cannot comment on this. But the cramped seating is ridiculous.

3

Lufthansa

About a month ago I received a flight schedule change. Our transit in Hong-Kong would now exceed 24 hours. As long as transit requirements of the Hong-Kong authorities are met, this would not be a problem. Most importantly however your baggage needs to be tagged-through to the final destination and the boarding pass for the onward flight needs to be printed out at the airport of origin.Numerous times I have contacted Lufthansa by e-mail and by phone to ensure the flight schedule change was compliant with Hong-Kong airport transit regulations. Basically I was told to just go to the check-in desk and everything would turn out fine.Everything did not turn out fine. At the Lufthansa check-in desk our baggage could not be tagged-through to the final destination and our boarding passes for the onward flight could not be printed. I was standing for hours at the check-in desk in idle hope that an alternative flight could still be arranged. You can only imagine the disappointment on the faces of my children when I had to explain our family vacation was ruined by Lufthansa.I blame Lufthansa for this. It's their job to know about airport laws and they should never have imposed a flight schedule change that is non-compliant with Hong-Kong law. They should have taken responsibility.Update 2024-01-31: To whom it may concern, here's the steps I took to get a (partial) refund from Lufthansa. First I send in a complaint with the Netherlands Authority for Consumers and Markets (ACM). Lufthansa never bothered to respond with the ACM.I also filed in a complaint through the inspection of living environment and transport (ILT). Lufthansa never bothered to respond with the ILT.Next I submitted a case with the European Consumer Center Netherlands (ECC NL). It took quite a few months of sending supporting evidence in order to convince them my particular case was viable. ECC NL finally tried to contact Lufthansa about my case. Lufthansa never bothered to respond.So the ECC NL forwarded my case to ECC Germany. Again Lufthansa never bothered to respond.ECC Germany forwarded my case to the German SOP. Lufthansa has a commitment with the SOP and an obligation to respond.It was in August of 2023, a year after, that Lufthansa finally bothered to respond. They offered an immediate refund of approx. 55% of the original costs, provided I'd agree within about 8 days. I could have refused but it would have taken the already understaffed SOP many more months to continue this case and it might have ended up in court with no guarantee of a positive outcome. So after more than a year had passed, I took the offer. Case closed.

1

Ryanair

About a month ago I tried to make a booking with Ryanair to fly to Fuerteventura with my family, 5 adults 2 kids â€“ 5 yrs. and 3 month old.I and my mother are disabled. As I always do with other airlines I tried to contact Ryanair to establish what the procedure was for 2 disabled passengers, knowing that other airlines go out of their way to look after you.OMG Ryanairâ€¦â€¦.To be honest I have never dealt with such amateurish customer services in all my travels. I first tried to use the live chat "Mohammed" he basically did not understand what I was asking and just kept forcing me to book seats. So I then tried the 0330 number who basically informed me that I should book for my daughter and her youngest child then contact them and see what other seats could be given thus splitting the family up and NOT compensating for 2 disabled passengers. He had no clue what to suggest. I ended the call by saying I would be better off booking with Thomson as they at least know what they are doing.I and my mother are disabled, me both knees and wear a brace my Mum elderly and infirm also has COPD.The website forces you to choose seats and I am not used to this with other airlines, I mean what should one do to ensure appropriate seating for me and my mum as well as the rest of my family.For my first time considering Ryanair I am left not only NOT wanting to use them but to also advise others not to either.I eventually booked with Thomson and within minutes spoke to a really polite and helpful "Welsh" guy, who dealt with everything in no time at all. Not even an aircraft change was a problem as that too was dealt with immediately.If you need "Special Assistance" at the airport and the aircraft DO NOT use Ryanair. Combined with their hidden fees, extortionate baggage charges and call centre that is based somewhere in Asia it simply is not worth it.They will NEVER get my business.

1

EasyJet

About an hour delay from Tenerife to Amsterdam. Because of this we where not allowed to land in Amsterdam since it was too late and there is only a limited amount of flights which are allowed to land after 23.00h. While we where in the air they announced that we would land in Brussels. Obviously they already knew this BEFORE take off: we would never be able to land in Amsterdam before 23.00h since we already had a big delay. In Brussels they would arrange a bus which would take another 3 hours (+ about one hour to transfer luggage and get everybody in, so a total delay of about 5 hours) to drive to Amsterdam (so we would arrive in the middle of the night, around 3.15h). We had to book a hotel in Brussels because we would miss all following connections. Reason of the delay: something regarding the airconditioning broke down, so it would become a bit warm in the 15 minutes before we would go airborne. Yes, the cabin crew was sort of friendly and I get that it's not their fault but it was a complete **** show. 1/5

1

Grupo AirFrance-KLM

About as helpful as a chocolate teapot.Stranded us at Schipol Airport for 10 hours.No compensation given, its been 5 months.Avoid at all costs.

1

Norwegian

About six months ago I booked a return flight in mid-November 2018 and subsequently made extensive additional meeting plans around both departure and destination airports. Norwegian cancelled the flight (and the route!) in mid-September. Only wholly unacceptable alternatives were proposed, so I requested a refund. The application was acknowledged, and I was told to wait eight weeks for this to be processed, even though as a straightforward and uncontroversial cancellation the processing is of course minimal. I have never come across a major company taking this amount of time to issue a refund for a purchase in which they are admittedly at fault. A month in, I have just been told it will be another five weeks. Word to the wise: AVOID.

1

Jet2.com

About the best charter airline in the UK. Expensive though.

5

Vueling

About to taxi on Vueling flight from Rome to Barcelona. Flight VY6103.Boarded with a 5 year old. Row 1. Paid for priority. Baggage compartment full from rows 1-4. I checked with passengers seated before us, not their bags. They were crew suitcases. I asked Marcos, the cabin attendant for help please. He looked at me and while I was speaking to him, he turned his back and continued chatting to the other crew members. None of the crew were even remotely interested in helping passengers/customers and seemed to think they were being paid to chat in a little group as people boarded.Well Marcos, Vueling appears to be as far as you will go in your career.As for Vueling, I am not a frequent low cost airline flyer but a very frequent flyer. Given Vueling is owned by IAG, same as BA and Iberia and Aer Lingus, it is no surprise to see all the terrible reviews below. Dreadful company.

1

EasyJet

Abrupt conversation regarding a flight voucher for bereavement. Conversation ended before I could ask further questions, very unhelpful and unsympathetic.

1

Grupo IAG

Abs zero customer service, booked a family holiday using my email address months ago and I was the main person on booking, BA asked for additional passenger information as we were travelling to usa, this week BA emailed my daughter the final reminder payment breaking data protection, this was a surprise 18th holiday for my daughter and she also found out her brother was joining us from University, I was on live chat speaking to a lady who said its impossible for BA to email my daughter as I'm the main person on booking, I told her I have the email to proof it and she said she was going to speak to a supervisor but I've not heard anything back as they cut me off, I've phoned 3 times and each person says I'm in wrong department and keep giving me new numbers to ring, I payed my final payment today and have been waiting for a email but surprise surprise it's went to my daughters email again, BA just a joke now and this will be the last time we use them for a holiday ever

1

Ryanair

Absoleutely terrible, always have to contact them on customer service, where it takes ages to wait, and sometimes, no 1 will answer at all, useless!

1

Ryanair

Absoloutley the worst company I have ever flown with.Just avoid avoid avoid!!!Still awaiting an appropriate response to my complaint!!! Very lazy, and a company thar would 'rinse' their passengers for every penny.No customer care and advertisements are shockingly mis leading!

1

Lufthansa

Absolughtly shocking customer service. Won't get into all the details here but we found customer service to be completely non existent and will never ever fly Lufthansa again. Booking references and full details are available to Lufthansa should they be remotely interested. Email me for details. Beyond angry and will share my experience with many.

1

Turkish Airlines

Absolut garbage airline. Charged us 100 euro extra for luggage, didn't let me check in my luggage. When i wrote them, they said it was a technical error, and Not paying us back for the money they charged extra.

1

Ryanair

Absolut joke! They treat you like garbage, I've never encountered more useless, rude and not helpful staff in my life. Lost a flight because of their incompetence and poor management at Stansted airport. They don't even deserve the 1.4 rating they have at the moment. They deserve to go bankrupt which I hope they do from my whole heart!

1

Ryanair

Absolut sÃ¤mst ! FÃ¶rsenat plan men gÃ¶r absolut inget fÃ¶r att hjÃ¤lpa dig ta ett nÃ¤sta, urusel okunnig kundservice! Skulle ta ett flyg 07:40 , slutade med att planet inte lyfte fÃ¶rrÃ¤n 14:30 ! Its so bad I wanna give it a zero , but its not possible so I give it a 1!

1

Eurowings

Absolut terrible experience. Flew business class from Birmingham to DÃ¼sseldorf with 2:40h delay. Allegedly, a suitcase was lost and they were looking for it. Then it turned out it's due to the lack of staff at the airport. In the end it looks like they didn't manage to find the lost suitcase as mine didn't arrive. I filled a lost luggage claim online and after almost 3 weeks I still haven't heard back from them. You can't reach anyone. And if you call customer service and manage to get through, they are absolutely useless and can't help, telling you to wait. No reply to emails. I feel kind of let down by Eurowings since no one feels responsible to reply/ help and all my belongings are just gone. This was the last time I flew with Eurowings. Can absolutely not recommend

1

Grupo AirFrance-KLM

Absolutately our worst travel experience ever.we booked our flight from Billund,Denmark to Sao Paulo and back before the COVID19 crisis. Our departure was ment to be the 02.04.2020.We booked our tickets via their partner Mytrip , but our flight was cancelled due COVID19.Since the 02.04 we have tried to getting in contact with Airfrance and mytrip with no answers. Only one mail where Airfrance refuses to help us and give us an refound because it has been booked over my trip.This does unfortunately not make any sense when: " the EU Regulation 261/2004 applies and the airline shall assist you without referring you to the travel agency even if you purchased the flight tickets on the travel agency's website. "We always tought that Airfrance was one of best airlines, but we can clearly seen that we was wrong. Now we are still waiting from answer from Airfrance.

1

EasyJet

Absolute Cr*pbooked a flight to go to the TT, they loaded us all on the plane only to tell us after we'd all got on and sat in our seats that they had a fault with the door. They spent an hour faffing about with it whilst we all sat in the aircraft waiting, then they told us that they couldn't fix it and we had to get off and wait in the terminal whilst they tried to fix or sort another plane. It took them a further 20minutes before they allowed us off the aircraft. After a very long wait getting on for two hours after scheduled take off, we found out from other passengers that the flight had been cancelled, no apologies, no customer announcements, absolutely appalling customer service!

1

Grupo AirFrance-KLM

Absolute Horror story trying to get a refund promised on a refundable ticketDo what is right KLM these are hard times in the world I am in lock down I have list my job I suffer anxiety and depression stop holding my money and refund what was promised I have written email after email asking for my case to be escalated I have contacted klm social media who were useless do something do the right thing stop making us wait fir refundable tickets that should have been refunded months ago

1

EasyJet

Absolute Incompetence and disgusting customer service. I requested a flight voucher to be able to rebook flights for summer 21. The voucher I received is several hundreds of pounds less than I originally paid. No one to speak to on the phone, no reply or acknowledgement to email, message via messenger and Twitter but nothing. This I am sure is system error but with no contact available this is very worrying and does not give confidence to customers.

1

Vueling

Absolute Joke of an airline. Flight was cancelled and promised a refund. 7 months later I am still fighting with a robot because Vueling have no customer service. Awful experience. Legal action is next....

1

Pegasus Airlines

Absolute Joke! Money Grabbing!My return journey: Izmir - Istanbul - London (No luggage)I can not do an online check in for my Istanbul to London Flight...(I ask why and get told that's not possible for international departures, this is a complete lie as I did this one the way out and on EVERY other flight ever made)I get to the airport with 1 hour to spare, check in desk closes 1 minute before I get there.I go to the Pegasus desk who say it's my fault (No your fault, YOUR plane is late) and they refuse to let me check in.So here I am with still 40 minutes until my flight even board's unable to fly! I now have to wait at the airport 10 hours despite, a single woman having just had major surgery. Excellent.All of this is apparently my fault!PEGASUS FAULT no online check inPEGASUS FAULT their plane is latePEGASUS FAULT selling this as a viable stop overYet its cost ME twice!

1

EasyJet

Absolute Joke. Waited for 40 mins for chat and they closed it as I took a few mins to respond as was in ther window trying to re-book another flight before the prices went through the roof!

1

EasyJet

Absolute Joke.Why is easyJet flights to Belfast International always delayed.Air traffic controls fault apparently and beyond their controls.I thought that this may be third time lucky in the last month that we would fly on time! Oh I was so wrong! AgainMore!! They have now cancelled the flight, along with several others! Trying to find anyone to help is impossible. Apparently this is a common occurrence with them from Belfast International according to our taxi driver. It is keeping him in business the amount of cancellations. Avoid if you can and read reviews before booking!

1

Grupo AirFrance-KLM

Absolute Manure of service. Cancelled my flight 6 hours before, no reason given and rebooked me next morning on a double transfer ticket, turning 1 hour flight into a 10 hour journey?!? I Ended up missing a lecture series that I cannot be reimbursed for, and all the other travels expenses like hotel, rental car, no reimbursement. I have filed for compensation and they refuse to pay anything because they had to cancel due to "inclement weather". Which is odd because my friends on various other airlines had no problems with flights leaving the same time going to the same place! A lie covered in Fecal Matter to avoid EU law so they don't have to pay anyone compensation. A substantial amount out of my pocket, a drip in an ocean of wealth for KLM. A Flyingblue member, A Bluebiz member, and KLM Gold credit card member, they give zero f***ks about customer care or loyalty. Will now be avoiding KLM at all costs.

1

EasyJet

Absolute No

1

Ryanair

Absolute Robbery, you literally have to pay extra for everything possible and a poor customer service. They purposely seat you away from each other even when there are seats available just to get you to pay extra. They have now reduced the hand luggage size quietly so that catches you out so you end up paying a massive amount of money on check in. You are better off with Jet2 etc as it will work out cheaper and be a better experience.

1

Ryanair

Absolute SCUM. Do not fly this airline EVER. Bought a ticket online for 33â‚¬ which was a great deal, or so I thought. I kept getting prompts before the flight to do the online check-in as to avoid fees. Well I tried to do so 48 hours before the flight and then closer to 25 hours before the flight. However I kept getting prompted with an error message. I show up to the airport check in the day of my flight only to be hit with a 60â‚¬ FEE! Thats almost double the cost of the entire flight!Help desk were unhelpful, rude and only cared to let me know where to stick my credit card for payment. This airline is PREDATORY. DO NOT USE. STAY AT HOME IF YOU HAVE TO!

1

Vueling

Absolute Scam! These guys just steal your money...They changed my flights to totally different times that mean't I only had half a day in my destination rather than 4 days....They haven't refunded me as promised (despite an email confirmation) and I can't get through to them!! What a joke of an airline.Never ever again

1

EasyJet

Absolute abomination of a companyâ€¦Flight cancelled, no explanation, parti al refund, never again

1

Ryanair

Absolute abysmal airline made me pay Â£110 for 2 boarding passes and to claim back they have used every excuse not to pay even said my email is wrong ðŸ¤¦â€â™‚ï¸I've only got the 1 and had it 20 years avoid at all costs

1

Grupo AirFrance-KLM

Absolute amazing support from KLM on solving problems, originally created by Travellink, where the tickets was bought.Travellink refused to support even many days was wasted trying to follow their process and instructions to the point.KLM stepped in with several solutions along the way, as the total lack of support and initial wrong info from agent made the whole proces very complicated and difficult.Appreciate the solution focused mindset experienced, despite KLM were not responsible for the mess created.Details: 1 out of 3 tickets needed to be cancelled due to a positive Covid test, which is apparently too complicated for Travellink. You can only cancel the complete booking or not, leaving two tickets and a cancelled vacation in limbo, as they had no reason not to proceed.Please notice this substantial risk, when booking tickets with agencies. Airlines can easily modify this, meanwhile the agent claim it's impossible to split a booking, because they can't be bothered with the 15 minutes it takes them to save many days of trouble for their clients fighting covid at the same time.

5

Jet2.com

Absolute and stunning perfection in everything. Crew are the best, wonderful and polite people who are there to make your journey a great part of your day. Please treat your crew nicely, they are literally one of the best, and I fly a lot (5-10 times a month).

10

Eurowings

Absolute appalling and ridiculous airline, I can only recommend to never use them wherever possible! I had a total of 4 flights booked with them on 1st May and only 1 made it even halfway on time.Worst was when in LHR station told me that I will get grounded overnight in Duesseldorf on my trip home to HAM due to delays and there was actually an alternative direct flight LHR-HAM with available seats, but they could not be bothered to put me on that flight, they refused and told me I had to get grounded and stuck in Duesseldorf ! So Eurowings rather flies an empty seat around and grounds a passenger half-way due to delays than even moving a finger for bringing a passenger where he booked to go.So I rebooked myself on the alternative LHR-HAM direct flight not to get stuck the way Eurowings had planned it for me. And than that 4th flight again got delayed by about 3 hours.Considering only 25% of my 4 Eurowings flights on that day made it actually even remotely on time and I made it home against the explicit will and action of Eurowings staff, I question their capability, ability, competence and attitude to be allowed to fly planes or transport humans.I had 136 flights with EasyJet last year and about 35 with Ryanair and none of them ever did such tricks with me ! What a lousy disgusting organisation !

1

Ryanair

Absolute awful company. From start to finish it was a nightmare, crashing website, customer chat support who can't spell or speak English, forcing you into paying Â£17 each to site next to your 8 and 11 year old despite there being LOADS or seats available.No help from check in staff weighing and tagging our luggage, as a lrge family we were looked at with disgust trying to figure out how to check in.Damaged bagsFood and drink overpriced.I will never ever use this company again!

1

Ryanair

Absolute bag of you know what. Avoid using this airline, and you will be a happier human.

1

Ryanair

Absolute bandits!. Refused to Allow me to cancel my flight and refund me even though the country I was going to was on lockdown, FCO advising against travel with my hotel closed and the return flight home cancelled. They were quite happy to fly me out to Tenerife knowing I would be stranded!

1

Ryanair

Absolute bandits. Booked to go to Faro next week. When I booked flights the web site said free changes for flights in September if lower price or difference in price. Due to airbridge removal tried to change flights to November. Would let me do return flight foc but outgoing tried to charge me even though flight was about Â£100 cheaper. Rang them was told free change was only if you gave 7 days or more notice. To add insult to injury is cheaper to give up outbound flights and just book a new flight out in November as this is cheaper than changing the one we have already paid Â£150 per person for. How does that work. Will never fly with these cowboys ever again

1

Jet2.com

Absolute bedlam! Lost (or stolen) wallet at customs in Manchester, massive wait at the assistance as well. Got on board to be told there was a 2 hour wait. Lanzarote airport was chaotic and had to wait 2 hours for a taxi.

2

Ryanair

Absolute boiledshite of a company from the admin through to the management and the companies failings will see it into the ground and the sooner the better so the propper companies like easy jet with a simple online set and platform and seating-Baggage-Legroom-Customer handling-Live chat-Instant answer phone lines and 1st class service all round can relive this effortless shambles and put discount travel back on the map

1

Ryanair

Absolute bunch of scammers. My flight was cancelled for a 20th march flight and still waiting for a refund. I will never use this company again.

1

Ryanair

Absolute catastrophe of an airline. Majority of their earnings is made by hidden charges and scamming customers.Rude staff at Dublin airport.Not a chance I will use this airline ever again.

1

Air Europa

Absolute catastrophe. They lost my bag and never responded to my calls or emails

1

Ryanair

Absolute cesspit of a company.Staff on bonus payments for finding a bag thats 1cm too big, to then charge you a total rip off price!?Makes no sense whatsoever how they can get away with it.I'd rather run, jump and swim to my next location! Would never spend a penny with these con-men ever again!Every time I have spare 5 mins, I'll write these reviews for the rest of my life!Can't wait until they go bust! ðŸ˜‚

1

EasyJet

Absolute chaos at Bristol airport today. Most Easyjet flights were cancelled. I waited 6 hours beforecthey decided to cancel my flight to Glasgow. There were no reps availabe to talk to or receive any support! We were left to make alternative arrangements. This has been extremely stressful and costly. I can also say my flight from Glasgow to Bristol last thu was also delayed 2.5 hours! Shocking service with lityle or no communication. We were treated like animals! We could not leave the airport without an escort which took about an hour. Just disgusting service. I will never fly with them again.

1