Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Do not rent a car when booking your flight. They overbook and when you get to the car hire will be refused car hire with no real explanation. When you try to get a refund as you have already paid they are completely unhelpful and claim lies that you didn't turn up to collect. Avoid this scam, they will try anything to extract money from you. | 1 |
Ryanair | Do not respond to complaints and planes filthy . Awful landing and pilot said within 2 minutes of landing , we will get you off as soon as possible but Exeter ground staff are BLOODY SLOW . no excuses for that and they do not respond when i told customer services.They just do not care apart from taking your money .!! | 1 |
Lufthansa | Do not respond to emails. When you call customer service they cant help you and tell you to send emails. Emails that dont get actioned?! What is the point?! How do we get our compensation for delayed flights? | 1 |
Ryanair | Do not spend your money with Ryanair even you booked online still they will charge you £60 in the air port to check up I downloaded the app but the website dosnt work the system always down worth airline ever been, Coustomer Service they don't care, they not refund your money this is Awful experience | 1 |
Ryanair | Do not spend your money with this company. We needed to change flights due to a change in Covid policy in destination country. Ryan Air advertises a no change flight fee on their website clearly implying it wont cost you to change flights if you fly before 31 December. True to their word they didn't add a "change flight fee", they just added 50% on to the cost of the flight itself to change flights. Sales tricks and marketing garbage seems to be their main expertise. Should I mention that its nigh on impossible to speak to anyone without sacrificing hours of your life, you cant change your booking online despite there appearing a function to do so, you cant speak to any online help - its all bots, you cant complain as most complaint options on the online contact form just redirect you to the website. The best thing to do is avoid them, a terrible company. Your better off walking and swimming there.Edit 06/09/21. Received a phone bill for £90 for the time spent waiting on the phone to speak to a Ryan air service representative. Ryan Air are theives disguised as business peoiple. | 1 |
Pegasus Airlines | Do not take adventure with this airline, their APPS does not work at all and later they overcharged you at the airport, mishandling baggage, delay, poor customer services, and much more. If you pay online your luggage fees, apps does not work at all and later they charge you more at the airport. | 1 |
Ryanair | Do not touch with a barge pole unless you want needless stress. I will never book with them again even if they are the cheapest flight. My wife and myself were refused to board because my wife only had 2 months left on her passport. Before booking the flight I phoned Ryanair and was assured that this wouldn't be a problem even though only 2 months on the passport. They didn't even tell us their was a problem with my wife's passport when we checked in. Only when we was boarding did they refuse her and then we don't have time to speak to anyone or sort anything out. A terrible experience. Ryanair are the worst flight company. | 1 |
Ryanair | Do not travel Ryanair. They have no idea how to look after passengers from check-in to boarding. You are asked to pay large sums for priority but it works the other way. EasyJet and Vueling are much better airlines for customer service and fleet of crafts. We had to use Ryanair because there wasn't another airliner on the day from Barcelona. Prices are very comparable! | 1 |
Turkish Airlines | Do not travel by Turkish Airline unless there is no other flights on this planet.They allow you to pick up and book the ticket you want and once you pay for it they will change the flight's date and time to latter date and you will loose all privileges you asked for with first booking. Then what they do is that you have to chase them up to fix everything again with limited options given to you. Must remember this one! You will be charge over £0.80 per minute to call them and this is from all network doesn't matter what network you are using. I have been charged over £30 for sorting my ticket and attached services I paid for. I have paid extra money for seat selection when I booked the first flight but when they changed the date I lost the seats and I was allocated the free seats (Standard seats and never got my refund back which I have raised complaint twice with no outcome yet.The other part of the frustration and sadness is that their staff in the airport are so so rude and has no respect, they are not happy when you ask them for help and ask them question it seems like they hate people traveling by their airline.I asked them to bring me something for my infant as he was hungry and I had paid for the food but never got it.😡I reserved special assistance for me as I got infant and stroller but when I asked the staff it was ignored, I was also told and confirmed that the bassinet for baby was reserved but when I visited ther help desk I was told that there is no Bassinet plus the seats I were allocated were not for Bassinet, which they have chose for me and my baby after the change of date happened by them. I was standing through out the journey from Istanbul to London letting my baby sleep in my seat.If you want to travel hassle free, not stress, no tension of flight cancellation or extra charges choose other airlines, as Turkish flight will not care about you and will cancel the flight even when you are in the airport of half way through your journey! | 1 |
Turkish Airlines | Do not travel or book rubbish airline .wrote to them back in january complaining about our flight from singspore to Istanbul. Save your money and book with another airline . | 1 |
Vueling | Do not travel this airline if you are over 5 foot. The leg room is non existent I have never experienced a more uncomfortable flight in my life and it was only 1 hour (Malaga to Barcelona). Staff were very nice though. | 1 |
Grupo AirFrance-KLM | Do not travel with KLM! They are very unhelpful and have no conscious! | 1 |
Norwegian | Do not travel with Norwegian!If you want to rent a car they connect you to companies like Cartrawler and Intterrent, that I too late found out are companies with a bad bad reputation which I experienced as well.Norwegian do not show responsibility at all. | 1 |
Ryanair | Do not travel with Ryanair, avoid avoid avoid. Terrible customer service. Customers Unable to make a complaint. Ryanair will not issue refund or compensation for delayed flights. Poor planning of the flights causing delays then hiding their shortfalls behind adverse weather conditions. Joke really. Avoid if you can. | 1 |
Turkish Airlines | Do not travel with Turkish Airlines!! (unless you want to ruin your vacations).My experience with Turkish Airlines:1. 1st leg got delayed by 50 mins2 when landed to Instabul airport the plane docked at the allocated spot 30 mins after landing! (First time in my life I have experienced a plane to go to a different terminal on "taxi" mode!)3. We dashed to the gate and we denied boarding even though we had a connected flight and had asked the ground staff of Turkish Airlines in Athens to notify the ground staff in Instabul ensuring us that we will onboard!)4. Not a single person from Turkish Airlines apologized for the hassle caused.An allegedly "4 star" airline which doesn't meet any standards or even basic manners. Avoid them at all costs! | 1 |
Vueling | Do not travel with this airline, both of my inbound and outbound flight were delayed more than 120 mins! This airline only have delay but nothing, if you dont have time cost or schedule, this airline might meet your expectation! | 2 |
Pegasus Airlines | Do not travel with this airline.We paid for cabin baggage and it was included in all the documents. We checked in our cabin baggage in Zurich without any issues and Pegasus staff put tags on them.However in Istanbul, they pulled us aside and said we need to pay 50Euros per passenger because it's not included in their system.Why your system in Zurich was showing cabin baggage included but not in Istanbul?This is robbery in daylight. Avoid them. | 1 |
EasyJet | Do not travel with this company if you got kids . Worst holidays travel company in my opinion . On the time I am writing this we are sitting for 2 hours inside airplane waiting to take off and still we do not know when we will.No food for kids served while we are waiting . Very bad situation and very disorganised company . Kids crying for food and water . The situation is getting worse as time goes. I will never ever use this company (easyjet) again . Worst company on my opinion to travel with kids. Please if you have kids and you need to travel ,do not put yourself in the same situation I am in now .Do not use this flight company. Is a scamm company . I mean they will let you down as a client at any time just to make money. | 1 |
Wizz Air | Do not travel with this company! I was double charged with the luggage (paid online and then they forced me to pay at the airport again!)They're rude, arrogant and racists, all polish people had different treatment, us, foreigners were treated like garbage! A different passenger recorded their flight attendants on video due to this. Do not make the same mistake I did, it looks cheap because they charge everything as an extra and they're education is also "cheap", if they had some at all... I only regret not following TrustPilot reviews and gave it a shot, well, went wrong, very wrong! being double charged with an assistant treating us like criminals is just childish and stupid. | 1 |
EasyJet | Do not trust EasyJet holidays. They planned a holiday for me took over £1,000 and then told me the hotel had no vacancies and that it would take up to 48hrs for the money to be refunded - 3 weeks later and having been lied to by customer services I am still no closer to being paid back my money. You can only contact a customer service team in a foreign country every time who can not put you in touch with anyone else and who apologise but do nothing but ask you to call back . I will NEVER use them again. | 1 |
Turkish Airlines | Do not trust anything with this airline! We were at Istanbul Atatürk Airport 4 hour before the departure. It was supposed to depart 2.20 but THE flight from Istanbul to Cape Town was delayed to 3.25., so some of us slept of in til 2. At 2.30 when we were going to the gates our flight was not in the board anymore. We passed an information desk and she said, gate is closing, you run. We Ran to gate only to See that the gate has closed! THE flight to Cape Town left 2.40, 45 min earlier. And nobody wanted to help only go to desk 214, go to desk 230, go back to 214, go to Information desk etc etc. We were directed to 9 different desks! Then they Said go out to ticket desk and we Will tell them to help you to book for a flight tomorrow. We had to pay for new tickets THE next Day. They didn't help us with a hotel. The next Night when we were at THE Airport again THE same time changes happens and THE flight left again 45 min earlier. They overbook and make time changes but fly earlier so people miss flights. | 1 |
Ryanair | Do not trust this airline I booked a package holiday had to change my holiday package due to personal reasons. Love holiday changed everything over with a fee paid no problem. Ryanair changed the flights to November 2024 when the holiday is booked for May 2024. I called Ryanair very unhelpful they explained I was down as a no show I explained this is not possible because you changed the flights. They refused to move them to May even after I explained why would I want flights in November after the holiday is booked for May which is silly and makes no sense, because of them I've had to cancel my holiday and rebook with another airline. Do not use Ryanair they are awful unhelpful not sympathetic and don't care. | 1 |
SAS | Do not trust this airline. They have cancelled several flights I have booked. They contact you advising the flights are cancelled and direct you towards their website for a refund. They then refund you a fraction of the ticket cost & claim you have cancelled the flight on their website. Like many companies they make it very difficult to contact their customer services knowing you will just give up in the end. | 1 |
Ryanair | Do not trust this airline.I question their agenda, staffing, and methods. That is all I will say. I am sure many have experienced the same. This is based on genuine experience and ryan air are aware of it | 1 |
Ryanair | Do not trust those fraudsters! They advertising and gives you bait,that you can change flights free of charge,but because of lots of hidden things you will end up paying money when you changing even to a cheaper flight! Ironicaly,that is exactly same amount if you just buy new flight.I choose Ryanair over another budget airline,because of they adverts of free flight changes,but when I found out how cynical they are lying and placing lots of hidden things,I will never ever fly with Ryanair again | 1 |
Pegasus Airlines | Do not under any circumstances book this airline they are still advertising flights on skyscanner to take your money when they have no flights scheduled from Karachi to Manchester in November. We have had a flight cancelled no option to rebook or change | 1 |
Turkish Airlines | Do not upgrade to business class for a few hundred pounds-it's so not worth it!Rubbish seat that doesn't work, poor service, meal choice not available!You get better service in economy.When I complained they basically said suck it up! | 1 |
Wizz Air | Do not use - worst experience. 15hr delay. No explanation, no apology, no hotel or shuttle arranged. The passengers spent the entire night on the cold floor after being bounced around for 4 hrs from idiot to idiot each with a different excuse. | 1 |
Grupo AirFrance-KLM | Do not use Air France if you have another option! We were scheduled to leave Italy at 6.10 am on July 12, to catch a connecting flight in Paris to JFK. The night before they changed our flight to 7.45 am so we would miss our connecting flight. Instead of scheduling the next available flight from Paris to JFK, they changed our connecting flight multiple times and in the end, we had a 14 hour delay in the airport. No one communicated the reason for this long delay, we can only assume that they gave our seats away to the passengers that had already been stuck in the airport for 24-48 hours for a plane to JFK. The only compensation Air France offered us was a $31 food voucher for five passengers to hold us over for a fourteen hour delay. It is apparent that this airline is not at all prepared to accommodate the influx of passengers flying their airline and definitely does not respect their passengers time. We will never fly this airline again! | 1 |
Grupo IAG | Do not use BA! In the last 6 months BA left me stranded in dallas airport. I had a international connecting flight from dallas but when I got there they had cancelled my flight last minute and I had to stay a whole day in dallas to then say I couldn't have a extra legroom seat(I am 6'8") so had to physically squeeze myself into a seat for take off and landing. Now my flight for my birthday has been cancelled. And they have said I would have to fly to another country then back to heathrow even though I will be parked at Gatwick for my outbound. I will never use them again. Usually it's a rags to riches story but BA have gone from Riches to rags. Do not use. | 1 |
EasyJet | Do not use EJ for car hire.I booked through EJ for a car in Almeria, which wa supposed to be supplied by Thrifty but was actually via Hertz.EJ will sell the service, take the money but take no responsibility in helping with any problems.The actual car hire was fine, however it is no 24 days post giving the car back and they still have not released the £800 deposit hold on my card.EJ refuse to help before 28 days, and most support is bots, they also palm me off with fake solutions and tell me they'll email chase and update.Thrifty, do not respond to any requests for support.Overall, it is just a terrible experience and pure lack of customer service.Go straight to suppliers for car hire AVOID EasyJet. | 1 |
EasyJet | Do not use Easy Jet they only give you 24 hours to cancel flights. Then if you want to cancel there is no such thing as 14days grace period. You cancel you loose your money unless someone dies or someone is seriously ill. Or they cancel your flight. They then can sell your seats to someone and get more money even though you have paid for those seats. They are thieves. In this current climate of expense going up this is ridiculous. DONT USE THEM I have just lost £1445 | 1 |
EasyJet | Do not use EasyJet unless you enjoy jumping through hoops to find alternate transportation. Two different flights, two different cities a week apart and Easy Jet canceled the flights at the last minute both times leaving us stranded. No rep available, baggage left on carts for passengers to search through, and no explanation. One flight we ended up traveling to a different city to catch an early flight on a different airline, the other, staying over to catch an early flight on a different airline. Will never book on EasyJet again. | 1 |
Lufthansa | Do not use Lufthansa! Worst experience I ever had! We had booked a flight to Sevilla from Copenhagen over Frankfurt. Frankfurt Airport closed down because of a drone incident. Thats not Lufthansa fault, but they just landed the plain in Leipzig and left us there. We where told to take the train to Frankfurt. They did not give us a voucher so we had to pay for the transportation. They refused to give us any information about how to get to Sevilla. So now we are on our way to Frankfurt without a rebooking and with no idea about how to get to Sevilla. I have trawelled all over the World but this is the worst service ever. | 1 |
Ryanair | Do not use Ryanair for your trip.It's not cheap. They will find the way to charge more!It will ruin your vacation.It looks like good price but they will charge you ridiculous amount of money for 2 minutes late online checking in. We can't bring our carry-on bags due to slightly bigger than their measurement. We paid more money but found others carried same size bags in the airplane. The plane was delayed so much. I definitely not recommend this airline. | 1 |
Ryanair | Do not use Ryanair i was due to fly this morning to Dublin but I had a positive PCR test for Covid which I received last night at 6pm They sent me an email this morning stating that there are no refunds or change of flight without a fee after 30th September 2021 flights are cheap but when you add on baggage etc it is expensive please be wary of using Ryanair | 1 |
Ryanair | Do not use Ryanair they robbed and I mean robbed me of £450I have contacted on several occasions via there not live chat taking considerable time to achieve nothingNo flights no voucher no moneyPlease do not go on about your firm mr O'Leary pay what you owe to people who need their hard earned money or holiday backRobin Hood stole from the rich to give to the poorYou sir and your firm are thievesPlease do not block this review as I have any evidence you want to see to back this up | 1 |
Ryanair | Do not use Ryanair to book car parking - as you can change the flight - but not the parking - its not refundable. However if you book parking direct with the airport its refundable up to 24 hours before!! | 1 |
Ryanair | Do not use Ryanair!!We were waiting a few meters away from the gate to board our flight that was leaving at 7.40am. We were at the gate around 6.40am and sat down with out backs facing the gate (BIG MISTAKE). We were waiting, waiting, waiting... No announcements, nothing. I get worried and walk up to the gate around 7.15am and ask the person behind the desk what's going on with the boarding. Her response, "the boarding closed 5min and we even stretched it". When I asked why on earth they didn't announce anything she rudely said "oh, we've announced that we don't announce flights, didn't you see the lineup??". First of all, what idiotic kind of logic is that? And secondly, she lied. Either they announced it before 6am or never, because we were at the airport at 6.05am and there 0 announcements.We had to pay for another set of tickets with Aegean who, guess what, actually announced the boarding AND emailed me to proceed at the appropriate gate. Ryanair did neither. Good luck if you choose them. | 1 |
Turkish Airlines | Do not use Turkish at all during this Pandemic, they are zero customer focused these days using smaller planes and filling them full is their objective. Booked a flighted and confirmed the seat and when they gave me my boarding pass they changed the seat saying we are full and we can not do anything but you can reschedule. No meals on a 10 hour long flight, no snacks even though the ticket mentioned a meal was included, another way to save money. I also travelled Qatar and Emirates recently, they are taking care of their customers providing every possible facility they can, plans are bigger so there are empty seat in between for almost 90% travellers. I would recommend not to use Turkish while planning longer flights. | 1 |
Vueling | Do not use Vueling!!! If I could rare zero I would.Flight was moved so asked for a refund. Constantly told I would get an email for me to update bank details. took around 4 week to arrive, filled it in immediately. No refund 10 days later they told me there was an issue validating my refund but they don't co tact customers if there is.Told I'd get a new email, surprise it didn't arrive.Called back told it would arrive tomorrow, when I told them I didn't believe them I was told there's no point in continuing call if I don't believe them and hung up on.Rung back asked for supervisor, all in a meeting and would call me back. Told them I'd wait. Finally accepted a call back and here I am with no call back. Vueling have £2600 of my cash.Stupidly I rebooked the flights to find the air stewards possibly the rudest I've ever met. | 1 |
EasyJet | Do not use easyjet if you can help it my flight took of without me and my partner on it because of the incompetent of one of there staff at Belfast International Airport so resulted in me losing a full holiday on the 5th of July and still waiting on a call back or email | 1 |
Ryanair | Do not use if you are going on holiday and need to take luggage, they will charge you for everything. Everything and I mean everything is extra and the standard price will double. This airline is suited more to the business traveler. If they looked after their customers as much as their CEO graves publicity, they would do better. | 1 |
Vueling | Do not use their services. It is not the first time that I had severe delays with Vueling. However today, I can say that it has been by far the most appalling flying experience I had to go through ever.Flight was delayed by 3 hours and 15 minutes. The staff was well aware of the delay but did not communicate once what was going on. Only two very incompetent members at the check in desks to serve three flights at least.They made us queue several times completely out of logical sense and when answered questions, they would reply very rudely.Once landed however, this is where the fun begins. We waited a good 15 minutes for our luggage only to discover by a fellow passenger (no communications from staff members at all) that ALL luggages were left behind in Florence.I will get a full refund and more. I urge fellow customers to refrain from using Vueling. The low cost does not compensate the amount of stress, frustration, delays and lack of transparency of the company. They made us pay a cup of tea 3 gbp, while knowing that we would not find our luggage once landed.Appalling. | 1 |
EasyJet | Do not use them! They lost my nice luggage for 4 days. After many requests for 3 months they are still refusing to play any money towards the delay on getting the luggage back!Customer service is practically 0. No one knows anything they don't to whom to complain about Easyjet.K3LWCCW | 1 |
Lufthansa | Do not use this Airline🤬 We arrived the 7th of July at Newark Airport. Our luggage was deliberately left in Frankfurt, without telling us obviously, so they could bring over luggage from the day prior. I claimed my luggage online as requested and it is now the 14th. I called them and waited hours on the phone, and was then just given a number to Lufthansa in Switzerland. I went to the airport and they just told me they can't help me and I just have to wait for an email and then call them back. I never even reveived a number to call. They told me I will receive a mail within 24-48 hours. The luggage is in Newark and had been since the 8th. I just can't get to it! This is ridiculous and I will never use Lufthansa again😡 if I could hand out zero stars I would.Update! We eventually received our first bag the 16th and then another the 18th and the 20th. The last bag is still missing. We have called several times (waited hours on the phone) and they told us it is at Newark, only to find out today that it is Frankfurt. It never left Frankfurt!Now they cancelled our flight home the 26th and never contacted us with an alternative. We waited 7 hours on the phone and was offered a flight home august 1st!! I am just happy we have a place to stay. Imagine staying in a hotel in New York with three small kids and getting no information. I want a full refund and if not I hope to join a group lawsuit against Lufthansa for their lousy behavior. | 1 |
Lufthansa | Do not use this airline - chaotic, incompetent Customer Services from hell. I rebooked a flight January 2022 for my partner that he could not use because of Covid travel restrictions AND paid up for it as it was now going to be used a year after issued January 2021. Changing booking due to Covid travel restriction is not free with Lufhtansa as with other airlines. Then 4 months later, I received an e-mail they could not get hold of me, which was a lie as no phone call received from them. I send Customer Services an e-mail to contact me or my partner by phone as they claim in the first instance they said they did but did not, just to get a reply by e-mail x2 to phone Customer Services. When my partner phoned, holding on for an hour without reply then phoning again holding on for 15 minutes before getting through, he was told ticket invalid as "exceeded stay", when I have ALREADY paid up for the ticket to be used 18 months from being bought when I made the booking in January 2022. Then after looking through the system the answer was no further money need to be taken and the ticket will be reprocessed. What was that about then other than incompetency on their behalf, wasting customers time and frustrating them!!! Do not use this awful company. | 1 |
Ryanair | Do not use this airline EVER!!My husband and I were due to travel via Ryanair to Spain in March 2020. Flights cancelled due to Corona.Refund requested as instructed. As the holiday was booked by a "third party" (Love Holidays) we were asked to submit verification of identity. This we did (twice) . Emails received stating the verification process was successful and the refund would be processed in due course. It is now May 2021 and we are still waiting!!. | 1 |
Ryanair | Do not use this airline they changed you for your hand luggage on your return flight home and when you send them a email you get the same message sent to you over and over again saying you was correctly changed and you should off read the teams and Conditions I know alot off people have had the same issues I will not be using this company again | 1 |
EasyJet | Do not use this airline they have no care or compassion they cancelled our flight to Southampton at the last minute and told us to make our own alternative arrangements. We had to use RYAN AIR ( who were brilliant) . It cost us £565 to get a flight to London Stansted and a train back to Southampton. I will never use EASY JET AGAIN EVEN THE DISABLED PEOPLE WERE TOLD TO DO IT THEMSELVES. Also they have no ground crew at allacante airport. IHOPE THIS COMPANY GOES BUST | 1 |
Vueling | Do not use this airline! We were 2 people travelling on separate bookings and during our connection our 2 bags got lost and were delayed for 48 hours ruining the first 2 days of our holiday. The person at the airport only created 1 PIR incident and included the 2 lost suitcases in it. We obviously opened 2 claims with 2 different claim numbers as this was 2 people on 2 different bookings. They have paid 1 of the claims and now have closed the PIR incident without paying the 2nd claim. I called last week and spoke to an agent who said that a supervisor would call me. A week later no one had called me so I asked for a supervisor to call me back. This time, a supervisor called me back saying that the PIR was closed and he understood that it wasn't fair that only 1 claim had been settled but that it was legal and I would be getting nothing and to ask the other person to share half of his compensation. Will never fly Vueling again and would advice no one to fly with Vueling either. | 1 |
Ryanair | Do not use this airline!! Everyone tells you different things. At the front when I checked in the lady said my hand luggage was fine, then when I got to the gate they told me I had to pay £25 and I couldn't have priority boarding for it. When I asked why I wasn't told at check it where I would of only paid £20 the ladies were rude. Clearly they do not care about customer services. Absolutely disgusting airline. Will not be using again! | 1 |
Vueling | Do not use this airline!! The are thieves and scammers!! We were 2 people travelling on separate bookings and during our connection our 2 bags got lost and were delayed for 48 hours ruining the first 2 days of our holiday! The person at the airport only created 1 PIR incident and included the 2 lost suitcases in it. We obviously opened 2 claims with 2 different claim numbers as this was 2 people on 2 different bookings. They have paid 1 of the claims and now have closed the PIR incident without paying the 2nd claim. I called last week and spoke to Samantha who said that a supervisor would call me. A week later no one had called me so I asked for a supervisor to call me back. This time, a supervisor called Jose Maria called me back saying that the PIR was closed and he understood that it wasn't fair that only 1 claim had been settled but that it was legal and I would be getting nothing and to ask the other person to share half of his compensation!! Can you believe this??? Thieves and scammers!! Will never fly Vueling again and would advice no one to fly with Vueling either!! I will be opening a complaint with the CAA to try to get my money back!! Very angry about this! | 1 |
Vueling | Do not use this airline!!!! AVOID AT ALL COSTS!!!!! Customer service does NOT exist.Airport staff have no idea what they are doing. Vueling check in/boarding staff are appallingly rude & have no respect for passengers. Customer service outside of the airport is a SHAMBLES and they refuse to acknowledge any e-mails and it's all robotic.Flew from Gatwick to Seville and return from Seville to Gatwick. Flight number VY6015 on 04/01/25. On my return flight back to Gatwick on 07/01/25 whilst boarding I was advised that mine & the second passengers hand luggage bag was too big to which I was shocked as this was the exact luggage we had when we first travelled to Seville on 04/01/25. On my flight to Seville the Vueling boarding staff did not question our luggage whatsoever and we were let on the plane and had a pleasant flight.On our return flight, a member of staff went around the queue of people to check our bag sizes and our bags were not picked out to say they were too big.However, when we arrived to the boarding desk to physically board the plane, it was then we were told our bags were too big. We were then demanded (shouted at by a lady who worked for Vueling in front of a queue of people) to pay a fee for having bags too big to which I queried politely with the staff as I was confused to why we were now being charged as firstly, this was the same luggage we had when we first flew with Vueling to Seville and secondly, why did our bags not get picked up when the member of staff was checking everyone in the queue? The staff seemed rushed and unorganised and were quite frankly rude and very unprofessional as I was trying to explain my point however was just being SHOVED with a card holder in my face and was being loudly spoken to in front of a queue of people saying that 'we don't make the rules, you have to pay and we will put luggage in the hold or you can't fly". I reminded the female staff members that we had flew with Vueling 3 days ago with the exact same luggage. One of the staff members then put her hands in the air and walked off. I said I will be raising a complaint to which the the second member of staff said "I can let you on with it now but you still have to pay. If you don't raise a complaint we can keep your luggage in cabin" to which I was even more shocked as surely if my luggage wasn't acceptable at all for the cabin, there should be no offer to keep it in the cabin. It seemed the staff did not know the correct sizes themselves and just didn't want a complaint raised and wanted to steal money from me for targets. To save further embarrassment for myself & my partner as we were being spoken to in a completely unacceptable way by Vueling staff and being shouted at whilst along side other passengers, I agreed to pay to amount. As soon as I got on the plane my bag did fit under my seat and no other cabin crew on the flight had an issue with our bags as when they completed take off and landing checks they fit firmly under our seat with no issues.I have contacted Vueling customer service over 5 times and have received the same generic response(basically a robot e-mailing) there complaints team don't even have the intelligence on how to write an e-mail properly. Vueling have provided no apology or even an investigation to my complaint in regards to the horrific staff they employ, even though I have supplied them with every bit or proof possible. It also took 3 e-mails to get a reference number.I would advise anyone who is going to complain to Vueling, if you don't get a professional response from them which is very unlikely as said above they don't know how to respond to complaints. Escalate your complaint to the CAA and ensure you have all proof ready to supply and request a SAR request from Vueling like I have. If Vueling don't respond to your SAR request within 28 days this is against the law and they will get fined unless they have reasonable reason not to supply it. You are within your right to get your data!!Vueling have also been fined previously for over charging people with hand luggage just an FYI. I will not be letting Vueling win as there is no excuse for a company to treat customers so poorly. Vueling should be disgusted.DO NOT USE THEM. CHEAP FOR A REASON!!!! | 1 |
Vueling | Do not use this airline, flight cancelled, no customer service at airport after 7 hours queueing to speak to someone the only option offered was a flight a week later, if I accepted that I had to pay for hotel for a week and claim a refund, if waiting a week for a replacement flight was not acceptable I can claim a refund but no hotel paid for or any help finding another flight or accommodation. Disgraceful | 1 |
Pegasus Airlines | Do not use this airline, they are cheap because they are terrible for customer service. We only had cabin sized baggage and asked if we could bring them as cabin baggage instead of checking them in which was included on ticket. This was approved by the check in desk assistant who weighed and tagged our bags as cabin baggage with no mention of any charges. At the boarding gate we were then told no cabin baggage and told to pay £132 and that they had to go in the plane hold anyway. When I complained that the check in desk had approved it and we would have put as check in baggage if it wasnt ok, the gate attendant said I didn't understand english because I was chinese. I was born and educated in England. This was actually racist. I saw other non chinese passengers with cabin size baggage being allowed on with no problems. When I returned home I complained to their customer relations and they completely ignored that their own check in had approved and would not refund. I dont know if their check in staff delibrately mislead customers so that they can charge customers again. This is terrible service as I have never experienced this in 100 Flights. Please do not use this airline as they are only interested in overcharging customers to make their flights seem cheaper. | 1 |
EasyJet | Do not use this airline, to keep prices low they make "magic" tricks.. at the end you pay more or even worst you will make your life difficult... Now Im traveling with my laptop in my hands as was not "speedy" I say I pay more no problem, But was not a solution my handluggage is not with me, I pay 29EUR extra and anyway traveling with my laptop in my hand. | 1 |
Vueling | Do not use this airline. Cancelled return flight and rebooked us a week later, clearly not practical to spend an extra week on holiday in Barcelona only options were to obtain refund and book with alternative airline at £300 or move holiday back a week costing £90 to reschedule outbound flights. Vueling unwilling to take complaints by telephone and only send generic responses to email. On trying to escalate due to unsatisfactory email correspondence I got nowhere.Awful customer service - an embarrassment to the IAG group. | 1 |
Ryanair | Do not use this airline. I am still waiting for my refund for flights 3 months ago. Delays, excuses and false promises. I will never use them again. | 1 |
Air Europa | Do not use this airline. I paid significantly more money for a FULLY REFUNDABLE ticket for a flight back in October 2020. Which they subsequently cancelled. I have not been refunded, they do not respond to emails, DMs on Twitter or to any other written communication and in the highly unlikely event that you can get through on the phone, they will hang up on you once you start asking where your refund is. An absolute disgrace of a company. | 1 |
Lufthansa | Do not use this airline. If you have any issues then customer service just keep passing you around (delayed baggage in my case). Worst of all they just hang up when they decide they can't be bothered investigating your issue. They have also deliberately bugged their website to make it impossible to submit a compensation claim. Clearly their business model is to frustrate you so much that you just give up so you don't have to deal with the stress. They have been successful in my case. Save yourself the trouble. | 1 |
EasyJet | Do not use this airline. If you need to cancel or change your ticket they will not assist you and any difference in fare they will keep and not issue a refund or travel voucher. I'm very surprised governments allow them to essentially steal money from their customers. Pay the extra $$ and fly with an airline that actually cares about their passengers. | 1 |
EasyJet | Do not use this airline. My flight was cancelled and they refunded 10% of the money and refuse to investigate where the remainder is. For the last 2 weeks they have used delay tactics to send me back to the bank. Even my bank has said they’re delaying the refund. How can 1 of 8 refund transactions go through but 7 don’t. Now Easyjet refuse to investigate it further until I get a letter from my bank saying they don’t have the money. So, either I’m a liar or my bank are apparently? I’m pretty sure this is illegal, delaying a refund like this. | 1 |
Vueling | Do not use this airline. Walk or swim if you have to! | 1 |
Pegasus Airlines | Do not use this airlines - they cancel flights one way & on the return tell you that you have an open ticket, even though we had booked our seat choices & had reminder emails of our flight! Took so long being pushed pillar to post that they announced flight closed despite 40mins left - then held us to ransom as we needed to fly back - so ended up paying another £340 for tickets, plus hotel costs to fly next day! Absolutely vile customer service attitude, please DO NOT fly with them, we wish we had read the reviews before we made such an expensive error! Totally untrustworthy - we have never flown with any flight company that had queues of complaining unhappy passengers!!! | 1 |
Eurowings | Do not use this airlines.They are unprofessional , unethical and fraudulent .I woke up on the day of the flight and received an email from the company that the flight has been cancelled and that I had two option ; rebook or get refund where I checked the latter . Eurowings said I will get my refund in 6 weeks . After 8 weeks and without the refund I tried to contact the company by email several times but the mail could not be delivered . The company said I am not a legitimate customer .This company should be investigated for unprofessional , unethical and fraudulent practices and if proven have the license revoked . The company offers only i number to call in Germany and it costs too much for customers from overseas . | 1 |
Iberia | Do not use this company are scammers and take money from people without delivering the service .They'r staff at Heathrow terminal rude as F..K , she covered her name to don't be mention in the comment . Tall woman either Portuguese or Spanish , annoyed by us complaint for they'r miserable service .SCAMMERS BIG TIME | 1 |
Grupo AirFrance-KLM | Do not use this company it's impossible to get in touch with anyone I've been ringing for a week and same message sorry the wait time will be 30 mins soo they end the call. There using this corona virus as an excuse to keep hold of people's money my flights been cancelled and still not even revived any information regarding the situation as I said before I've been ringing for a week same message waiting time exceeds 30 mins then end the call .Plus I've been reading all these reviews and there treating everyone the same way please doo not use this company honestly | 1 |
Ryanair | Do not use this company! They are inflexible compared to all their competitors and show no compassion to their customers. Will never use them again. Booked flights to Spain and when the Government said you couldn't fly there and insurances would all be invalid they refused to help their customers even though all other airlines helped their customers. | 1 |
Vueling | Do not use this company!They've owed me money for a delayed flight for 1 year and 2 months now.I made the claim in December 2022!They asked for my bank details and after many phone calls I found out the payment hadn't-gone through.Since then, every 2/3 weeks I'd send a reminder, they'd ask for my bank details again, say they made the payment, I'd send another reminder they'd say the payment hasn't gone through. And over and over!I have emailed them hundreds of times, I have called them hundreds of times, I have emailed their CEO (who doesn't even bother answering), I have inboxed them on Instagram and commented on their facebook page.They keep pretending that they'll make the payment.They won't give you your money back! | 1 |
EasyJet | Do not use this company. Completely unorganised staff, spent time chatting about personal plans. No food available, nothing was clean and easyJet staff in dubrovnik airport absolutely shocking, so rude. Never again, unbelievable the attitude. | 1 |
Vueling | Do not use this company. I am still waiting for compensation for a 3+ hour delay. Do not give your money to Vueling. Numerous phone calls, emails, broken promises. | 1 |
EasyJet | Do not use this company. I have waited all through covid to take my wife and 18 month old on holiday. Managed to save up and pay on a payment plan only for 6 days before the holiday they have changed the hotel to one very remote and with no child facilities.They have informed me to cancel the holiday although all insurances and car hire has been arranged as they don't have an alternative for our dates.I honestly can't believe companies like this who have been bailed out through the pandemic are allowed to treat consumers like this.We are heartbroken and disgraced. Spend your hard earned money elsewhere please | 1 |
Lufthansa | Do not use this company. The company cancelled a flight due to weather conditions. They promised me to compensate for hotel overnight stay and for the cancelled flight (which I did not take) verbally at the airport and then denied me compensation when I requested it online. Avoid this airline at all costs. I was scammed with hundreds of euros. | 1 |
Iberia Express | Do not use this company.Terrible experience. They took the money for my booking then sent an email to say the booking was pending.The next day I got an email stating I had to phone them on a Spanish number in the next 24 hours to avoid cancellation of the booking.I tried to contact them and they are impossible to speak to. You can only speak on a Spanish number. I asked my Sister who lives in Spain to ring and she has not been able to get anywhere with them either.I don't know whether to turn up for the flight or not. They have not refunded my money. | 1 |
Vueling | Do not use this company.The worst customer service ever encountered.Not only do they cancel flights and cost you money.The customer service team literally laugh and hang up. They keep sending emails on weekends when managers may not be in the office, and laugh about it, knowing they wont help and never intend to, they find it funny treating customers badly.They will go out of business at some point. Employing staff with such bad attitudes it is inevitable.Same replies to everyone, rinse and repeat, shows how bad they are, they simply do not care. They find it funny. Narcissistic responses. | 1 |
EasyJet | Do not use this scam company...I flew out to Berlin with my mates with hand luggage I was told if I can get it the hole(luggage allowance)I don't have to pay extra for luggage space. So I got it in that's on the way to berlin.on the way back I stop by easy jet employee who was rude and said I'm going to pay regardless to get my bag on the plan as it was to big even knowing I was allowed to carry it though Gatwick and it passed luggage allowance there but not Berlin it seems they had a different set up on there luggage allowance than the UK..so I had to pay £48-€58 extra just to take my bag on the flight. Not only that other people had bigger bags than me and walked straight on the plane without being stopped. This company is money grabbing and will steal your money for no ReasonNever used them they are rude and arrogant especially the guy at the Berlin airport..I would advise to stay way from them they are scammer and thefts | 1 |
Ryanair | Do not use this so called company. No refund policy even if it is out of your hands. When you want to rebook its double. If you use your voucher which I was luckily enough to get they wont refund it when you book another trip and it too gets cancelled by local lockdown which mine was. my advice is opt into getting your money back and never even think of using these robbing swines they've got masks over their eyes not their mouths. Customer support don't make me laugh, I'm in the hole for £170 which I don't think I'll ever see again. They say you get what you pay for well I've paid for absolutely nothing. Have submitted a complaint to what ends I don't know, but I'm sure it'll be a feeble response of company policy. Will update if need be good or bad. | 1 |
EasyJet | Do not use! Staff are ignorant and rude. | 1 |
Ryanair | Do not use!! I had my flight cancelled 5 months ago and I still haven't received my money!!Pick other airlines as Ryanair it is happy to take your money and not deliver. | 1 |
Grupo AirFrance-KLM | Do not use!Worst travel experience ever trying to fly from newcastle to Düsseldorf with klm.Original flight was cancelled with 24 hours notice and rescheduled for 12 hours earlier.Connecting flight was then cancelled after we were bussed to the plane at schipol and then returned to the gate with no info. Rescheduled flight next day, left to organise your own hotel at 10pm in the evening.Some female lone travellers visibly upset.Staff very matter of fact and clearly used to delivering bad news.Will never, ever, ever fly klm again! | 1 |
Vueling | Do not use. The cheap cost is not worth it if something goes wrong. I don't think I have ever dealt with such poor customer service. Months of trying to reach them and when you do get through they are rude and unhelpful. | 1 |
EasyJet | Do not use. Use any other airline. | 1 |
EasyJet | Do not use… had a cancelled flight, was then lied to by a customer service person and their manager. Since then and multiple phone calls later I'm still no further forward with a refund that I was told to apply for after my flight. | 1 |
Turkish Airlines | Do not waste money on a Business Class flight. The business class experience is a bit of a joke: don't waste money on Business and just fly economy where you will probably get three seats to yourself and decent food/drink. In Business, he menu has been changed and has been reduced to an omelette or Indian vegetables. Whilst allowances could be made for THY return flights to IST from KTM, it is inexcusable for such a poor food offer to Business Class passengers. The pre-arrival offer (food) was samosas. On arrival at KTM, business class passengers did not get express treatment to the arrival lounge (unlike all previous flights) and I spent nearly two hours before exiting the airport. The IST-KTM route offer has deteriorated to such an extent that I - despite 10+ trips on this route in business - would not recommend using THY. | 3 |
Ryanair | Do not waste your money flying Ryanair! At the end you finish paying more or the same as any regular airline as BA but with a terrible service and bad experience. | 1 |
Eurowings | Do not waste your time and your money with Eurowings. They cancel their flights and they keep travellers payments. So you do not only lose Eurowings tickets but connecting flights as well. Eventually you pay more to travel with more reliable airlines. Eurowings is not a cheap option, it is a sure way to lose money. | 1 |
Grupo IAG | Do not waste your time booking with BA, go with Emirates / Qatar or any other long haul provider. I called because my flight got changed and asked for it to be moved to a different time. The rep said I had already called for my free swap, called me a lair and refused to help. This went on until I got to the supervisor who said it was the system who did the swap. They said for "my mistake" they will give me a free swap. Disgusting and refusing to take ownership of badly trained staff. They told me to contact complaints who have told me to contact custom services again once again lack of ownership | 1 |
Turkish Airlines | Do not, REPEAT, DO NOT fly Turkish Airlines!!!  I booked a flight with Turkish Airlines and accidentally put my married name on the ticket instead of my maiden name which is on her passport.  Well immediately after booking this flight I called up and alerted the staff of the error assuming it would be a quick five second fix in their computer to change the name since we are living in the year 2022… However they proceeded to tell me that I would have to go onto their website and send an email to customer service… The whole procedure sounded long and arduous and after several phone calls and emails later we finally got the answer that they wanted me to pay literally HUNDREDS OF DOLLARS to make this change!  We sent a man to the moon! And they can't change my last name on a reservation??  The customer service is abysmal.  Agents are uncaring and rude.  Do yourself a favor and pick an airline that cares about its customers!  Trust me you will be glad you did if you end up having any issue like I did! | 1 |
Lufthansa | Do one good thing with yourself never booked tickets from lufthansa otherwise you will loose your money.they will just pass there responsibility . | 1 |
Jet2.com | Do to circumstances I had to cut short my holiday I was told I could transfer my flight and given a number to ring. I rang the number and was told due to short notice I had to transfer at the airport. I booked the new flight. And on arrival at airport I was told I couldn't transfer the flight. Lost the money for the original flight. | 3 |
Ryanair | Do you know the stewards? Whose primary task would be to maintain control of the situation by ensuring tranquility and safety? And instead no, the stewards on the London-Rome FR3004, a couple of tall, big men, allowed a group of young people to have a lounge, shouting and hanging around the plane the whole time, without ever saying anything to them and doing nothing even after being asked several times, with all the passengers angry about the ruined flight. Weak and useless. | 1 |
Ryanair | Do you know what, I see that Ryanair get a lot of bad press, maybe it's all justified, maybe not who knows. Based on my experiences with them I have never had any issues. Yes they change their policies in order to generate further income, but if you play by their rules and pay for the service you want it's usually a great service. | 5 |
Ryanair | Do you like being sold scam lottery tickets? Do you like being treated like cattle tightly packed into plane cabin? Do you like stupid baggage rules and having to pay to check in? Do you want an airline that's totally unreliable, useless and scummy? Do you want fly in a plane that shakes violently and is held together by duct tape and used chewing gun? Do you want 0 Covid compliance? Ryanair is the airline for you! Worst airline in the business! Scum! | 1 |
Ryanair | Do you need to know any more. Last time I flew ryanair was 5 years ago. I flew recently due to lack of other options and I honestly wish I hadn't. The customer service is shockingly bad and when you need them they are nowhere to be found. Awful company that I hope to never use again. | 1 |
Vueling | Do you really know how to build a website? how is it possible that when trying to access it with my laptop I get an "Access Denied" error all the time (it should not matter that I am abroad) and the only way to access it is via phone (the mobile version)? Even on my phone, if I type the desktop url (vueling.com), I am redirected to the mobile version.Terrible user experience. I rather book with someone else.using the link in Google (or typing it) --> Access Denied. You don't have permission to access "[url]" on this server.Reference #18.dd61645f.1680437313.fd8a009This is not a seldom problem. It happens quite often (even when in Spain).PLEASE, DO SOME QUALITY CONTROL! | 1 |
Grupo IAG | Do you think BA wonder why they get so many bad reviews?I would maybe guess it is because when you try to call their customer service, it just says they are too busy and then the call hangs up!They lost my luggage over two months ago - That in itself was stressful as it was so difficult to get through to someone who could help while I was away. They are obviously saving lots of money by not having agents!I am now trying to find out what is happening with my claim. It seems the only option is to write a letter!Why do they make it so difficult.I used to be such a fan of our national carrier... but not so much now.It does say below that Trustpilot will let BA know about the review. Sadly I strongly feel that BA just don't care :-( | 2 |
Ryanair | Do you think you can Force your customers to have a vaccine that they do not want especially those who suffer from Haemophilia like we all do ! So we are not allowed intramuscular injections! Are you really ready to discriminate? Bring it on ! | 1 |
Ryanair | Do you want to seat next to your partner or someone else. Then travel with Ryanair. Do you think it is cheaper to travel with Ryanair then think again.Pay for hand luggage. Pay extra for 20kg bag. Pay extra to seat together.What the hell is priority boarding. Everybody boards together.I would welcome any comments from Ryanair.Standup for your self. So many bad comments | 1 |
Wizz Air | Do you want- Terrible online booking experience?- Rude dismissive service- Dirty planes- No inflight care or attention- An all round bad experience?- Charges for absolutely everything- the ticket price is certainly not what you end up paying. Imagine having to pay to have your ticket emailed to you! An automated service.Do not fly with Wizz at any time. Even if you have to pay extra for an all inclusive ticket.How these airlines continue to be in business is beyond me. | 1 |
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