Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Do yourself a favor and avoid this airline at all costs..worst customer service in the galaxy.. | 1 |
Lufthansa | Do yourself a favor and stay away from Lufthansa! Germany's flagship went down like Titanic....Do yourself a favor and pay a $100 more for an airfare with an other carrier and travel with a piece of mind! Fly Lufthansa at your own risk! Seriously. It's like Russian roulette....You are guaranteed to have an unpleasant delayed flight, if the flight even takes off....you are guaranteed last and delayed baggages...You are guaranteed to have to fight and wait for over a year or two for compensation if you even get any!Canceled, delayed flights, no compansation for years, lies, poor service on the aircraft just to list a few of my petpivies...Frankfurt airport is one of the worst especially if you need wheelchair assistance!LH employees, flight attendants give you attitude like you supposed to shut up and be a sheep...and don't bother them....If you live in North America and have a Service Dog and accustomed to travel with your Service Dog, don't even think about bringing Fido on Lufthansa flight.Don't waste your time writing to Lufthansa Special Medical Care Desk in New York! "Maria" there representing LH is an FN.... liar! Just like the rest of LH employees...In Frankfurt yesterday for - no reason - they were holding back a plane for 2 hours...to Toronto, until they were able to sell all the seats on the aircraft by selling upgrades with 50% off so they can fill the flight 100%! One of the LH employee at the gate counter was shouting at angry passengers in a very unprofessional and disrespectful way...saying: this is not Canada and not America, this is Germany and different rules and shut the f...up and move away from the counter. He clearly had a tentrum! Passenger were asking for the manager or the name of this LH employee and they were denied...it was chaotic! I'm half German, used to be proud of it and purposely chose LH to fly to Europe from Canada! Not anymore! At any cost I will stay away to keep my sanity! Horrible experience! Never again! | 1 |
Lufthansa | Do yourself a favor, and stay away.Delay delay delay, no information and bags is a mystery.Would not recommend, and i will fore sure pay extra to avoid this piece of skittle air service. | 1 |
Vueling | Do yourself a favour and book with another airline. They cancelled the flight on the day of departure, their information booth at the airport was unstaffed and they refused to refund my €300 tickets. They took my money for tickets, failed to provide the service I paid for, then kept my money. Thieves and scammers. | 1 |
EasyJet | Do yourself a favour and do not waste your time spending money on EasyJet.. the most disgusting, inhumane, and terrible service I have ever received. Me and my family were left stranded after our flight got cancelled in a foreign country. The airport had closed and easy jet didn't arrange an alternative flight or hotel for us to stay. No water, no toilets, no food. Just slept on the hard concrete floor in the freezing cold for 7 hours until the airport re opened and we had to figure out another way home on our own. Have tried to claim compensation for the extortionate costs our our new flights, and this has been nothing but a nightmare. Emails making excuses, making us fill out a ridiculous amount of forms and ultimately NO REMORSE for what you have put a family through. EasyJet should not be a running company. Disgraceful | 1 |
Grupo AirFrance-KLM | Do yourselves a favor and book with any other airline. One week ago on my flight from Buenos Aires to London (£1.600, one way!) the emergency door seat, for which I paid an extra 68 pounds (I need access to the toilet throughout the whole flight due to a disability), was double booked and I was insulted and bullied into sitting in a normal seat because the other passenger had "priority since he booked his seat before me" (?!). Later they again apologized for not having my special vegan meal because it was not delivered on time by their caterer, so of course I basically fasted for 14 hours! All of this without ANY financial compensation whatsoever (the 68 pounds were later refunded, of course). They also lost a precious opportunity to keep a loyal customer by acknowledging their mistake and upgrading me to business class. Worst cabin experience ever, rude crew and negligent service. | 1 |
Iberia | Do yourselves a favour and steer clear off this airline. I have had the absolute worst experience with its customer service (which is frankly non-existent as you can barely reach them by phone, robots answer nonsense to email requests, the Whatsapp chat support is just a joke). Do not accept the voucher at any cost as you most likely you will not get to use it (Iberia often cancels flights for mysterious reasons). Really regret to have bought my intercontinental flight with them back in 2020. Still struggling to use the voucher and reach them by phone. They also refuse to exchange vouchers for a monetary refund even though many airlines are doing that.P.S try calling Sweden's office as agents in the main office do not speak a word in English | 1 |
Norwegian | Dodgy CompanyNo good customer serviceInexperience Person in desk in airportIt is not cheap on price like years before | 1 |
EasyJet | Dodgy tactics to milk your money, NEVER pay for extra services, you won't get anything extraThe only good aspect will be low prices if you are traveling alone with small or no bags.I've traveled with them 6 times, the first 2 times I paid for the speedy boarding + cabin bag, but was shocked by the complete chaos in boarding where everyone was boarding at the same time either standard or speedy, and I even couldn't find a place to put by bag (all was taken), had to put away from where I sit.The next 4 times, I just opted for the standard service as everyone apparently was getting the same service, and used the same cabin bag every time.On my most recent one, the flight was delayed almost an hour, stood in the queue for a long time then when boarding started the employee asked me to get out of the queue to fit my bag in, at this point, I was extremely exhausted and didn't want to lose my place in the queue so told her I will just pay whatever the extra cost to get on the plane.So paid extra money for the same cabin bag which I've been using for the past 5 flights with no issuesBottom line, don't pay for extra services and don't use this company if you are traveling for business or important appointments | 1 |
EasyJet | Dodgy tactics to milk your money, never pay for extra services, you won't get anything extra. The only good aspect will be low prices if you are traveling alone with small or no bags. I've traveled with them 6 times, the first 2 times I paid for the speedy boarding + cabin bag, but was shocked by the complete chaos in boarding where everyone was boarding at the same time either standard or speedy, and I even couldn't find a place to put by bag (all was taken), had to put away from where I sit although I paid extra for an overhead cabin bag. The next 4 times, I just opted for the standard service as everyone apparently was getting the same service, and used the same cabin bag every time. On my most recent one, the flight was delayed almost an hour, stood in the queue for a long time then when boarding started the employee asked me to get out of the queue to fit my bag in the scale, at this point, I was extremely exhausted and didn't want to lose my place in the queue so told her I will just pay whatever the extra cost to get on the plane. So paid extra money for the same cabin bag which I've been using for the past 5 flights with no issues Bottom line, don't pay for extra services, and don't use this company if you are traveling for business or important appointments | 1 |
Ryanair | Does NOT DESERVE 1 STAR .. REFUSED a customer water by paying cash ... laughed at because wouldn't..CASH IS KING .. LIVES MATTER this customer needed water wanted pay ... REFUSED .Won't use .. | 1 |
Norwegian | Does Norwegian have any interest in customer care?! Flight cancelled, all staff members hiding, office in terminal closed down to avoid facing passengers and so to make us rebook by phone. One customer facing agent left at the check in counter to manage 200 passengers and have to queue for an hour to get a meal voucher.... Top marks management who promote such policies. | 1 |
Ryanair | Does any one at all happen to have a number for Ryanair ????Booked through on the beach and they've blocked online verification !When going onto live chat keep getting told the same thing be contacted in 24 hours and same thing continuously please help | 1 |
Vueling | Does anyone ever get their luggage delivered with Vueling? Vueling left all passengers luggage in Florence claiming overweight on a half full plane. My suitcase was broken when finally delivered. Like everyone else I'm now in the horrendous process of getting my expenses refunded, the process is an absolute joke. Avoid if possibleUpdate: I keep on getting this ridiculous response from Vueling in regards to my damage luggage which was reported on time, however they seem to have "lost" my original email and treats the follow up email as the original email; "We write to you regarding luggage claim PIR- XXXXXXXX and after a careful revision of your case and the documents we have in your file, we regret to inform you that once again we cannot give you a favorable answer due to the reasons we stated in our last communication.For this reason we would like to inform you that we are closing this case definitively.For any further questions or comments you may send a letter to:"The level of incompetence is beyond me. Why do they insist on closing live complaint cases and deal with it via mail? I will never fly Vueling ever again | 1 |
Ryanair | Does anyone know a contact number that works for Ryanair. Trying to claim for cancellation due to serious illness | 1 |
Jet2.com | Does exactly what it says on the tin - basic but efficient. No complaints at all | 4 |
Ryanair | Does not even deserve 1 star. Please please if you use them, don't pay for anything additional like Priority Boarding - the Ryanair staff will board everyone at the same time regardless of what you have paid for. Totally useless and caused a lot of upset and distress to myself (a nervous flyer) and my young children (3 and 1). | 1 |
EasyJet | Does not give you refund after flight cancellation. Disorganized too | 1 |
Ryanair | Does not have any respect to the customer !Treat everyone like animals !!!Never again !!! | 1 |
Ryanair | Does not receive money backDoes not receive money back. My flight was cancelled on July 26th because of strike controllers. However they offered me to get my money back within 5-7 days and I accepted the offer.the days go by and I have not yet received my money back.I have written to Ryanair several times but I only received robot response return.unbelievable that a company with that kind of business practices can take place.So sad 😞 SpamAlso on august 2 I had a flight with my partner from Naples to Venice I was trying to do the check-in online 2 days before our flight and their system won't let me. Oh surprise once when I get to the airport I spoke with the person behind the counter asking about my boarding pass and he says you need to pay 60 Euros very rude. I asked him for a reason why do I need to pay the 60 x 2 = 120 Euros if I wasn't able to do the check-in 48 hours before my flight his answer was our policies. You want to pay or not I have more people behind you waiting. Very unprofessional. This is a "LEGAL SCAM COMPANY" Never again!!! | 1 |
Ryanair | Does not refund once a flight gets cancelled and there online chat very rude. | 1 |
Grupo AirFrance-KLM | Does not return the money of the cancel flights | 1 |
Vueling | Does not surprise me to see so many 1 star reviews here. I'd leave 0 if that was possible. They basically made me pay twice for my luggage - claiming I should have checked in my carry on luggage I paid £56 for (15kg). At the time of boarding they said my luggage is not included in my ticket. I showed them the receipt and they what I paid for is only for check in luggages. They made me pay €60 for the same luggage and asked me to put it in cargo anyway. So I ended up paying over €110 for 15kg tiny luggage only one way flight - what a joke. Will be making sure to tell everyone to avoid this rip off airline at any cost | 1 |
Turkish Airlines | Doesn't accept online payments with EU credit cards. Need to display card and ID at ticket office at the airport which is not open at the time of the flight. NOTE THAT THIS DIFFERENT THAN THE CHECK-IN COUNTER. This combined with the terrible flight services and the most arrogant staff I have ever encountered who are only full of like makes your day even worse. STAY AWAY if you want to have a peace of mind!!!!! WORST EVER AIRLINE I HAVE EVER SEEN!!!!!! | 1 |
Ryanair | Doesn't deserve a single star. Worst airline ever! Robbers when it comes to checking in bags and seat allocations etc! Robbers for in flight services! And EVERY single flight ( sadly not enough carriers to some places and Ryanair has to be used) they get you in line to board - keep you out the way on a staircase or platform towards aircraft, and leave you there for 30 mins plus! What's the point in that - to make it look like you've boarded on time? It happens on every flight - I've been on over 20 Ryanair flights lately and every one disposable. It may be cheaper but it's the worst service of any company I've ever come across! | 1 |
Ryanair | Doesn't deserve one star. One of the worse companies I have ever had the misfortune to deal with. Absolutely stole money from me. Will never use this company, recommend others avoid as well. | 1 |
EasyJet | Doesn't even deserve 1 star. Got to the airport for our flights 40 minutes early. Yes we were cutting it close but still plenty of time, when we got there there was nothing on the board to tell us what gate to go to so we used the toilets got ourselves sorted and went back out. When we got out the board had updated with our gate but it was on last call so we rushed over. The gate was closed. After a 10 minute call with the guy he told my friend we had missed the doors by 2 minutes which she replied surely he could have let us through as it wasn't our fault and they were still loading bags on to the plane. He said no we should have been there earlier which we obviously couldn't when we didn't know what gate we needed. His attitude was horrendous. We then got passed on to a woman because we needed to try and get another flight. She kept telling us that the board would have been updated (if it had been we would have been there). She kept telling us everything is computerised and It is our fault for not being there 2 hrs before our flight. She also had an awful attitude. We are now stuck in a hotel while we wait for a flight tomorrow. They have also refused to rebook or refund our flight. She said at the most we can claim tax back which is £14. The flight was £115.On top of all that, this is the experience I got and the attitude I got for my first time flying. Never again | 1 |
Vueling | Doesn't even deserve one star! Absolutely disgusting service!!!!! Plane breakdown results in one hour on the runway before we all had to disembark the plane, I was then put on a separate flight to my friend as the plane was overbooked. No remorse and a petty food voucher offered as compensation. Avoid this airline at all costs!!! | 1 |
EasyJet | Doesn't even deserve one star,would give minus stars if I could!On gate they wanted to charge me £58 for large cabin bags,even though I paid £28 already. They asked my 9 year old who was carrying the large bag to put it in the frame for small bags and see if it fits. We'll,it clearly didn't. Then the rudest behaviour ever followed.Very stressful experience! Never ill use their service again! | 1 |
Ryanair | Doesn't even deserve one star. Still waiting on my refund. Worse customer service on the planet. Will never fly with them again. | 1 |
Vueling | Doesn't even deserve one star.Abandoned in Paris after a flight being cancelled. The alternative flight offered was 4 days after the original and no accommodation or travel assistance or assurance or a refund offered.NEVER fly with Vueling. | 1 |
Ryanair | Doesn't even deserve the one star. | 1 |
Grupo AirFrance-KLM | Doesn't fulfil its promiseI am travelling with my baby girl less than 2 years old. As the website has promised to provide us the comfort seat if the passengers are traveling with infant less than two years. But when I asked to the agent they asked me for extra money and doest want to give me comfort seat. I have seen the company has failed to fulfil its promise. | 1 |
Wizz Air | Doesn't have an option to put -10 . They are terrible in any aspect. The staff doesn't even know what they are doing. Most of the times our flights been delayed for more than 3-4 hours . The planes make funny noises sounding like they are falling apart during the flights. No responsibility at all anytime you write a complaint . Even when they check the passport and border card before you enter the gate they are eager to make your experience more and more difficult. The only good thing they have is the pilots and cabin crew. If it was for choice i would rather walk than travel with wizz air . | 1 |
Grupo IAG | Doesn't have the option of zero stars or else would have given that | 1 |
Lufthansa | Doesn't let me give 0 starts hence they get the one! Most likely the last time. | 1 |
EasyJet | Doesn't seem much point adding another 0 star review for Easyjet, i mean just look at their rating already, its clear they are awful. They have refused a refund for our flights returning to Amsterdam even though the UK and Netherlands were in complete lockdown during our holiday dates and Easyjet themselves cancelled our flights. It says clearly on Easyjet's website that any cancelled flights will be refunded, but this is lies because they refused our refund with no explanation and it is impossible to get through to them because they have disabled all forms of contact including online chat, email and via phone.SHAME ON YOU EASYJET! Stay clear of these money-grubbers if you can | 1 |
Wizz Air | Doesn't want to return money within EU261 directive.It is the 3rd month without answer. | 1 |
Lufthansa | Doesnt suprise you that this company has an overall score of one star, the experience is worse that shocking and would strongly advise any traveller to avoid them.They have a habit of cancelling flights without any justification and refuse to reimburse you of any associated costs.They will also downgrade you at the gate and when you ask for a refund after the flight they deny having downgraded you.Lufthansa is the epitome of shocking customer service. | 1 |
EasyJet | Dog s...t.Charged 40 pound for a small gym bag with a few items as hall luggage.This is the second bad experience.On the first experience,flight attendants treated customers as dog s..t as well.Avoid! | 1 |
EasyJet | Doggy Airlines! Doggy Company! Doggy Customer service! Doggy Airplane! Please please don't Ue's this EasyJet Airlines never they're Doggy! They Cancel my Ticket without send me any Cancellation!!!! And they Selling ticket to me when they Gate off Checkpoint close!!!! And now I ask for money back they saying sorry Not our fault!!!! How Doggy!!!! EasyJet | 1 |
Grupo AirFrance-KLM | Dogshite service, poor organisation, very very poor cost-effectiveness. | 1 |
Vueling | Dogwater company, Dog wateremployees, what can I say.Everything is automated so you CANT contact them.Last time flying this Dogwater company that's for sure | 1 |
Pegasus Airlines | Doha to Amsterdam via Istanbul. Pegasus has the worst customer service of any airline. Constant delays, horribly uncomfortable conditions, and ridiculously expensive add-ons for any conceivable (and otherwise standard) service. If you fly this airline, beware: anything above 70 euros for an international flight with Pegasus is too much. Pay a bit more and enjoy a superior experience with any other company. | 1 |
Turkish Airlines | Doha to Aqaba via Istanbul. One of the worst airlines and staff I ever travelled and I will never Travel in this airline again. Lost my luggage. After complain found after 3 days but...may be they throw like shit inside my Camera lens was broken even after I keep with nice safety.. 3.Airline staff in airport behave by watching face and Nationality. I remember 3 years before I fly in Bangladesh airline and it was 5 times better than Turkish Airlines in the comparison of Hospitality. | 1 |
Pegasus Airlines | Doha to Berlin via Istanbul. I have flown with Pegasus airlines 3 times and out of the 3 times my Bag has been damaged twice and I have a strong bag, the bag was damaged in the corner which keep in mind is the strongest part of the bag. I have tried following up with them on this case however they have taken forever to reply and have not taken any care or shown me support they are nice to you however as the call is being recorded so they will be nice but show no effort in support towards me. I have been told that I was on the top of the list (they always say that to keep you pleased) however it has nearly been a week since they have replied with me being on "the top of the list" I am very unsatisfied with the treatment. I have also been sent or rather passed around in the airport as no one helped me, I was very tired from my flight so I headed home and continued via email which was my mistake. My father worked hard for the money he has earned and It has gona to waste as the bag has lost wheels and been cut open which resulted in some damage on the inside as well. I do not hope to see anyone get the same treatment as I did and wish you all the best. Thank you | 2 |
Grupo IAG | Doha to London. Surprisingly good flight, ontime departure and early arrival by 30min, very very attentive and friendly crew, especially towards children. Food was halal since from Doha, clearly announced to passengers. Bag arrival was ok. Seat leg room and entertainment beyond my expectation. | 9 |
Turkish Airlines | Doha to Milan via Istanbul. Flight TK781 delayed in Doha, lost connection. The connection flight was actually delayed, too, but did not wait for me (only 3 minutes late on the already delayed connection flight) although checked in. Arrived 4+ hours late in Milan with another flight, lost car reservation money, too. Avoid at all costs. | 1 |
Turkish Airlines | Doha to Munich via Istanbul. Flight delayed which made me miss connecting flight. Crew was basically chatting/yelling for hours like they were in a party at the back of the plane. I politely asked them to lower their voice. I was ignored. Team/crew at airport could not care less about one’s frustration or the fact that I had to wait for another 6 hours in a Huge airport that requires endless walking. Should have paid more money to fly with a more reputable airline. Lesson learned, never again. | 1 |
Ryanair | Doing circles on the run way would drive the thing better myself | 1 |
EasyJet | Domestic flight delayed continuously for 5 hours. They've given me a 6 pound voucher, I hope to get more compensation than that! Avoid this airline at all costs. | 1 |
Pegasus Airlines | Domestic flight in Turkey, Adana to Istanbul delayed due to an unexplained "technical fault". Consequently connecting flight Istanbul to London was missed. This is a set up! Pegasus sells you tickets, fooling you into thinking you are flying to your destination. However Istanbul to London flight is long fully booked. So they deliberately delay the domestic leg of the journey so you miss your international flight. They then put you on to the next flight in the early hours of the morning next day which was otherwise going to fly half full. These tricksters think they are smart. Fool me once shame on me, fool me twice, SHAME ON YOU!! DISGUSTING COMPANY! | 1 |
Iberia | Domodedovo - Barnaul. Night flight in a new A320 seating better than Niki. Surprising amount of food (satisfying quality) for a 4-hour night flight. No onboard entertainment. Online booking and check in at DME went well (we had backpacks and were asked to a separate counter as the regular checkin counters can only handle suitcases). Most S7 staff speak only basic English. Flying to Russian destinations via Domodedovo is recommended because things there go much smoother than at Sheremetyevo where you have to wait a long time and take a bus to change terminals. | 4 |
EasyJet | Don t call 0330 365 5000 waited for 3hours 30 min to finally talk with someone , called 0330 365 5030 after 5 min was talking with someone , hope this helps someone.After waiting all that time managed to talk with someone asked what were the options too a flight that got cancelled and another flight that I ve bookedThe lady asked for the details , said she was gonna refund the flights , I asked if would be for the full amount she just never replied put me on hold for almost 30 min , tought that she was dead so I just finished the call and try to call again to the second number ,Someone replied after explaining what I wanted they just give me some random number to call that didn t exist ,Finally after 5 hours of this someone helpfull answered my call that managed to refund my flight that was cancelled , then I asked about my second flight she said someone already cancelled that flight , I ask her what was the value she just said 36 pounds (the flight cost was 100 and something)By then I figure it out that the first lady was not dead and just decided to refund my flight for 30 percent of his value whitout never telling me, luckily the second lady save the day fixed this situationSo yes , I am not sure what is going on with easyjet customer service | 1 |
Grupo IAG | Don t trust BA when booking a trip ,you will have to pay more than what is invoicedI booked a round trip from Spain to New York with BA.This included a BA flight to London , then an AA flight to NY and a return flght with Iberia from NY.All of this was paid to BA as one ticketThe price included the seat reservation on all legs. This was explicit on the invoice from BAThey provided the link to make the seat reservation on the BA flight and the AA flight to NY but not on the return flight from NY with IberiaMy only option was to call Iberia who charged 72 euros extra for seat reservation even if this was already included in the BA invoice …….The only answer I got from the so called BA "customer service" is :" you flew with Iberia ,so ask them"So be aware that BA doesn t take responsability for what they write and sellOthers airlines are more accountable | 2 |
Eurowings | Don"t trust then!They just want to steal your money!I had Made booking and I didn't recieved any confirmation of paymanent, aby reservation code and email! And there was a page error page.After several minutes a tried IT again. Everything was successful.And... amount was withdrawed also for both reservations!I've tried to communicate wit them via Customer service - no answer, via FB - Everything was ok, your money was withdrawn ok. Next conversation without answer.Thieves are Eurowings. | 1 |
Ryanair | Don'ever book rent a car with Ryanair. They offer scum companies and don't care. Their customer service just copy pastes answers and close the case. | 1 |
Vueling | Don't Fly This AirlineVueling company is the worst experience I have ever had in my life , I had been travelling with so many other Low Cost airlines but they have proven that they are the worst as they are giving themselves the right to treat you badly with no respect in the airport as well to cancel your trip which you have reserved and even confirmation has been received, They have no value for customer service, treating you badly as if you are a no one with no respect and no one cares and no available management to help by making decisions , they haven't even given me my money back for the ticket i have spent, and i had to pay a lot more to travel the next day and had an emergency as my son was in hospital , was their mistake as they cancelled my confirmed reservation by mistake as well there were available seats on board but they wanted more money. | 1 |
Ryanair | Don't Let RYANAIR ruin your trips! So better avoid shocks in Airport by paying one or two pounds more. You might book ticket for £20, but will pay another £150 in Airport one way or the other. These are disgusting people running disgusting Airline | 1 |
EasyJet | Don't Recommend CITYDOC for COVID testing. They are a SCAM. Following your advice, we paid £500 for the tests to have them done 72 hours before our flight. We are a family of 4. We haven't heard from them even tough we've been sending emails and trying the phone. No answer whatsoever. Our flight was this morning from Gatwick and we were not allowed to board, neither to change the flight as it was too late to do it. No help whatsoever and no explanation. We were left with a huge money lost, two kids and grandparents in tears and a huge disappointment. I still can't believe it. We are regular Easy Jet and use it mor than 6 times a year for many many years. Nothing in return. Don't recommend this company CityDoc, it will finish with Easy Jet too. | 3 |
Lufthansa | Don't Recommend, The Worst Airlines Ever, They Changed My Flight Even Without Refund, Bad Customer Service, If You Call Them Keep In Mind You Have To Wait 1 Hour And Then Hang Up The Call, They Only Think To Stole Your Money! First And Last Time Not Anymore With This Stupid Service👎🽠| 1 |
Ryanair | Don't add the hire car through Ryanair. They can't administer the process properly. Basically you're on your own. Booking.com that are the facilitator couldn't change a date on the system for the car. Hours and hours I stood at Hertz until my phone battery ran out. Then I had to pay for the car again. Hideous arrangement. Poorly managed. The ineptitude between these businesses is astounding. Do you think I've received my money back yet? Of course not. | 1 |
EasyJet | Don't answer phones. Untrustworthy company. World would be a better place is COVID makes them go bust. | 1 |
Ryanair | Don't be fooled by Ryanair Zero fee for moving your flight they are a bunch of con men and need bringing to task. I have changed my flight to Tenerife within all the time scales set by Ryanair the flight I have changed to are £52 cheaper yet they have charged £146 saying my luggage that I originally booked was discounted what a load nonsense all I was asking for was like for like yet they wouldn't do it it's a scam to get more money from hard working customers I would say go with an airline you can trust to honour what they advertise. Also the customer service was diabolical the woman's attitude absolutely stunk if she worked for reputable company she would be gone. | 1 |
Turkish Airlines | Don't be fooled by good food and new aircraft. Only when you face a problem you can see the quality of services. And I (Business class traveller and Elite Gold member) have a very long list of stories of very poor services. 1) 8 days today and I am without my only checked in bag during my flight to Houston and Turkish Airlines simply not doing anything except sending a message every few days saying they are investigating. I have no clothes for 8 days and Turkish Airlines are refusing even to compensate me for the lost bag. 2) When we changed our travel date due to a medical emergency supported by a letter from the hospital, Turkish Airlines charged me and my wife 1200 extra dollars per ticket and refused to waive any fees due to the medical emergency like all other reputable airlines. 3) On a number of occasions I missed my connections due to late arrival to Istanbul (on Turkish Airlines) and Turkish Airlines refused to take any resposibility for missing my meetings by flying me on a different airlines flight. This is happening to business class travellers, imagine if you fly economy. Very poor Airline. | 1 |
Vueling | Don't be fooled by the cheap prices. For all the extra cost you might as well fly with a more reputable airline. I booked this last minute not knowing the extra charges that was on top of my flight cost. It's not the price it's more of principle. I got charged for a carryon that clearly can fit in the overhead bin and paid 50euro which is ridiculous. The online price was 57 euro. They had two different measuring examples for carry on luggages. One was a size of a book bag and the other one was actually a carry on. I only saw that when I got the gate and was disappointed. Besides company the Flight Attendants were friendly and did their best to make sure the clients were comfortable. | 1 |
EasyJet | Don't be fooled. Absolute rubbish airline with horrific customer service. They lie regarding rescue fee over missed or cancelled flights. Customer desk inside departures do not turn up for work , clearly short staffed however very rude and not helpful. We were stuck inside departures for 5 hrs with no available staff to take us out to take another flight. Had lots of people standing around their helpdesk and no one to offer assistance. Other airlines such as BE would get help within at least 10 mins.Please HELP TO STOP CONSUMER ABUSE FROM EASY JET. ….. FLIGHTS DONT COME CHEAP. The least you can do is offer a friendly efficient customer service. 🤨☹ï¸â˜¹ï¸â˜¹ï¸ | 1 |
Vueling | Don't be happy just because you got a cheap ticket, because at the gate, they find an excuse for your luggage (such as it not being cabin-sized or exceeding the weight limit) and make you pay a baggage fee. This didn't just happen to me, but to many others on the flight I was on. I am absolutely not satisfied and do not recommend it. | 1 |
Lufthansa | Don't be nice to this lot, I took them to small claims court (in the UK) and they ended up paying my costs, interest and their lawyers fees. They rely on your inaction to get away with their extorsion. | 1 |
EasyJet | Don't be tempted - however cheap the ticket is, it's not worth it. After cancelling a flight whilst we were on the runway, I'm still waiting for a refund 5 months later (after at least 10 emails). They hide behind incompetence - every time you'll get a reply from a different person, with a different nonsensical excuse. They make it impossible to escalate to the airlines dispute resolution because you can't get a final refusal email, which is required to raise a dispute. | 1 |
Ryanair | Don't be tempted by low prices, this company is a scam. They will rob you then treat you like an animal. If giving a score of less than one was an option I would have given them a negative score ! | 1 |
Ryanair | Don't be tempted to book a Ryanair flight just for the cheap prices! Be aware that if anything goes wrong you'll have no staff to turn to, and the company will avoid any responsibility for issues.Ryanair's airport staff can be misleading in their information, and following the company's lead will do everything they can to avoid responsibility for any issues that occur.Avoid when you can. If you can't, enjoy responsibly. | 2 |
Grupo IAG | Don't believe Aer Lingus if they say they will refund any costs for a cancelled flight! Fog caused cancelled flight (not their fault) but from there on service was atrocious! Kept waiting at the airport for 2 hours until someone said what would happen, then offered a taxi home (great!). However when I tried to reclaim the costs got the following response. "Aer Lingus will not cover accommodation or transport costs if a Guest opts for a refund following a flight cancellation. This will apply only if the Guest retains their booking, and reschedules for a later date." £275 taxi costs now borne by my company - its a joke! Shame I cant give a minus number. | 1 |
Lufthansa | Don't believe the fare price you pay when you purchase your ticket.I have just been blackmailed by their, who asked me for a fee of 311 euros to allow me to get on my flight tomorrow. | 1 |
Grupo AirFrance-KLM | Don't believe those 5 star reviews, they are uploaded by paid typists to make them look good. Biggest thieving airline around! They pay these cheapo agents to reply email saying they operate according to EU rules, but they can't elaborate how.Very dodgy airline. | 1 |
Jet2.com | Don't book - Turkey travel unable to cancel!!We booked with Jet 2 for the very first time and very much regretting. Booked to travel to bodrum resort and since we are hearing news about turkey protest etc. we were told we can't cancel our booking as we are only booked to stay with the resort which is not affected area.I explained that we actually planned to go see couple of places in istanbul - but the advisor was so much reluctant to state we booked to stay in the resort and we don't bother what you do apart from staying in the resort. It feels like they expect you to stay indoors all 7 days! I questioned when we travel so far, we can't miss historic signtsseeing places - Was told it's doesn't concern them what I do apart from staying in their resort which is what the contract states!When people travel thousands of miles to see historic places and unfortunately when there is protest going on they expect you to only sit inside the resort, and not bothered what's happening in the near cities!!!Never booking with jet 2 again!! Absolutely no customer care!! | 1 |
Ryanair | Don't book a Ryanair package holiday. BIG MISTAKE!!!!. Select flights, select seats , select your accommodation go to checkout and pay , will charge you for just the flights and then politely tell you your accommodation will be booked and charged at a later date 😊. No problem there then , right? .....wrong ! Left it for a couple of weeks and thought mmmmm what's happening with the accommodation then I wonder? ....so logged in to the Ryanair website , checked my details and could not see anything about the hotel. Only when I looked very closely I noticed a message saying : sorry the accommodation you have chosen is not available! Please select another. What? Not good enough! I thought I booked a holiday with you to Italy but. Now I just got flights. Rang them up but won't give a refund.. scummy vile company. If you choose to fly with this so called company you will be robbed somewhere along the way . This company needs shutting down but nothing is being done about it . Just please book with a different airline . There's lots to choose from . | 1 |
Ryanair | Don't book a flight thinking you're protected by RyanAir's policies because you are NOT. I booked a flight to Italy and the flight times have changed over five times. These new times didn't work for me and my options were to either book on another flight a day before or day after my original flight or book another flight and they'll charge me a fee or lose my money completely as I couldn't do a day either side, I don't to book a random flight that I have to pay a fee for and don't know if I can go on it. So i've lost all my money. Utterly dreadful company with very poor policies. Feel sorry for the staff that have to push out this terrible policies.If you bought something from a shop and the product kept changing after you'd bought it you'd be able to get a refund or at very least get a store credit....why are RyanAir different? Hopefully i'll never have to deal with RyanAir again | 1 |
EasyJet | Don't book a flight through this company, they cancelled my internal flight 2hours before the flight and only gave me an option to book a flight 3days later, now stranded in Malpensa airport my holidays break was only for 4 days . I tried to speak with the crew in the airport who directed me to their app for me to sort out myself ….. disgraceful company !!! | 1 |
Lufthansa | Don't book a flight with Lufthansa! Our baggage was delayed and when my boyfriend and I talked to information at the airport they told us to fill out a form online. When we did that we asked for a PIR and they employee at the airport told us that they did not give anyone a form we should just fill out the delayed baggage report online. Due to the delay (I got my baggage two days after arriving at my destination) I spent a certain amount of money on new clothes, hygiene, shampoo, toothbrush etc. Now Lufthansa says I not have a claim for compensation because I did not get a PIR at the airport. But we asked for it at the airport and got a no for an answer. Still, Lufthansa do not want to help with anything regarding my compensation. I do not understand why they won't compensate me for a mistake they did. | 1 |
Ryanair | Don't book any flight with Ryan air. | 1 |
EasyJet | Don't book easyjet holidays package, just use easyjet for flights onlyWe had taxi in our package and were told to pay £50 to include a baby car seat in the taxi- after waiting over an hour at the busy airport for our taxi transfer they arrive with no baby car seat and we are told easyjet never requested so they just pocketed the £50 for no reason and we had to hold our 6 month old baby in the car or wait an hour with our crying baby for another transfer😢 | 2 |
Ryanair | Don't book extras with this company. Book your flight, seats etc but do not add on car Park, car hire etc. They will take your money for these extras but are very slow in passing that to the 3rd party provider.....12 days for me and RA have not passed my parking details to Stansted. BUT because RA is just the conduit for my booking THEY TAKE NO RESPONSIBILITY for the booking. You have to phone the 3rd party, in my case Stansted (MAG) who tell you that until RA send the booking they can't help. So you use RA chat again, and again get told they have no responsibility after the booking us taken and to contact the 3td party. INFURIATING AND CHEATING. | 1 |
Ryanair | Don't book flights with Ryanair. My flight from Amsterdam to Dublin was cancelled, not by Ryanair but by the airport authorities. I received a message from Ryanair that I could expect the refund in "my wallet". That was the last I heard about it. No refund in my wallet, no refund on my bank account, no refund at all. So I contacted customer service. No reply, no refund, no customer service. Nothing. | 1 |
Eurowings | Don't book flights with this company unless you are willing to wait a lot and especially if you have connecting flights. Went for a weekend to Stuttgart. Flew from Amsterdam to Stuttgart on Friday and back from Stuttgart to Amsterdam on Monday. Both flights were delayed last notice for 1h and 30'. This is a huge delay for a flight of around 1h 15' | 1 |
EasyJet | Don't book luggage until you are certain. There are no refunds prior to the trip if you decide to cancel a bag. | 1 |
Ryanair | Don't book parking through Ryan air. I requested a booking and they messed up the dates but then refused to amend or cancel the booking and were really rude via the live chat. Totally unwilling to help or provide any sort of guidance to help me resolve. Terrible experience and total waste of my money.Might be a budget airline, but once you've to cover the ways they stuff things up, you may as well pay for a more reasonable airline | 1 |
Vueling | Don't book priority - you will be the first one getting on a bus by 36 degrees with out air-conditioning and wait for all others to get on the bus. Heat, airpolution and a facemask ,- interpretation of priority is absolutely ridiculous with vueling. At airport Firenze. | 1 |
Turkish Airlines | Don't book ticket on these garbage Turkish airlines,staff are very rude in Istanbul turkish airport, Turkish airlines are very late... even don't book leess price too whose having children's or old people don't come in these international interconnect flight they make too much delay careless people of Turkish airless (tcs) Istanbul airport staff staff.... flight delay they will not make hotel stay or not given any refreshment....u want sleep on floor in airport....serosu advise | 1 |
Ryanair | Don't book transfers via Ryan Air - direct about 30% cheaper....in fact go out of your way to travel any other way.Arrive to the cattle market that is Ryan Air check in/bag drop area two hours before as recommended on boarding pass. Check bags after being told to go to other queue, then recalled to first queue in a last minute announcement to go to closing flights desk, this takes over an hour. Delays to security (not Ryan's air fault.....no really), except for the fact that there are so many Ryan Air passengers delayed in the check in hall in non-moving queues it creates longer queues at security. Then have to run to gate 58 furthest away bar one, (arthritis in both knees), so running extremely difficult, son gets there but won't board without me, they won't wait, miss flight.Have to suffer cost of this and the missed transfer at other end for which Ryan Air send me a receipt and a hope you had a nice journey. Can't get in touch with them in any way to find out who to claim partial refund from for transfer, all forms of communication are impossible to navigate, incompetent, disinterested. Also no sick bags provided, but then you're already sick of them before you board, so its moot I guess. | 1 |
Ryanair | Don't book unless you can afford to lose money if anything goes wrong.Bossy Cabin Crew with a very poor approach which now makes sense when the top Managers at Ryan Air don't care about their Customers. | 1 |
Turkish Airlines | Don't book unless you certain you would not want your money back for whatever reason.My flight got cancelled due to corona limitations. Canceling flight on their website ends in error message suggesting to contact them via support form. Sending messages via that support form results in generic autoresponse message suggesting to cancel via website. | 1 |
Grupo IAG | Don't book with BA. They don't care about the passengers. My BA flight had a delay, after disembarking from the plane and running to get to my connection flight, a security lady stopped everyone just to check the date?!? Then when I pinged my boarding card, it said I had to go to cust serv. They said because you were late your seat is given to a standby passenger. They hadn't even started boarding yet and had a delay themselves. Gave me much later flight instead which meant I missed my train, and room booking at my destination, costing me £120 extra. | 1 |
Norwegian | Don't book with Norwegian if it is just for the Boeing 787. Received a text 2 days before our travel to say we would instead be flying an Airbus operated by HiFly from JFK to Copenhagen (no rationale). We did have the option for a refund however 48 hours before all other flights are very expensive. I booked this flight and airline just because I could reserve an exit row seat for my husband who is 6'11" which was no longer his seat reservation. In addition the flight left 1.5 hrs late with essentially no updates from the staff. I also found it odd that the flight was operated by Hi Fly attendants not Norwegian. There was no inflight entertainment, plane was uncomfortable and very warm (had to be 76-80 degrees), no air controls to adjust - made for a long night and tired next day. They did not weigh our carry-on which I stressed about and was sure to stay under the weight limit. My experience for international travel seems very common, unfortunately I didn't read the reviews first. I would have to assume Norwegian doesn't own enough Boeing 787's for the flights they are booking. | 2 |
Ryanair | Don't book with Ryanair, you will just loose money. If you have covid like symptoms you can't cancel your trip, get a refund, get a voucher or exchange your dates, unless you pay 45 pounds per leg for the change which is often more than buying a brand new ticket (or even better use another airline). Their customer service (I spoke with Jia) is basically encouraging covid positive individuals to break the law and travel internationally as that's the only way to not throw money away. If you want to do the right thing and not travel you loose all your money. They are criminals and shouldn't be allowed to operate in any country where covid restrictions are in place. | 1 |
EasyJet | Don't book with easyJet the staff in Greece are not trained to check Covid documentation. They turned away a family of 4 and left them stranded in Crete airport. The family followed the government guidelines on the website and had all the correct documentation. Complaint filed but no reply | 1 |
Grupo IAG | Don't book with flylevel. I booked Paris to Caribbean for 50th birthday and currently sitting in Paris airport and had to book 500 euro flight with Air France as level cancelled my return flight. Won't refund outward flight and LEVEL HAS COST ME LOTS OF MONEY AND RUINED MY HOLIDAY. Worst ever airline and customer services and rude. DON'T BOOK LEVEL as they will let you down and cost you. | 1 |
Ryanair | Don't book with them if you aren't flying alone. They changed their way to give seats so if you order tickets for 2 people, they will deliberately seat you away from each other and then tell you to pay to sit next to each other. Scum move to grab more money. | 1 |
Wizz Air | Don't book with them, they are the worst on the market. They never take off on time, there's always an issue and flights get delayed/cancelled. Unfortunately I'm stuck with them because they are the only ones who operate in my homecountry, but if you have a choice AVOID AT ALL COST. | 1 |
EasyJet | Don't book with them. They are NOT reliable. Pay a little extra to book a better airline for your peace of mind. I wish I'd come here to read reviews before booking with them. | 1 |
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