Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Wizz Air | Don't book with these guys. If anything goes wrong you pay! | 1 |
Vueling | Don't book, vueling are terrible.They lost our luggage and nobody was ever in touch. When we called they handed all the responsibility back to us! As if I wanted to loose my luggage, insane. The online portal is different to the hotline, one hand doesn't know what the other does. Something must have gone wrong for them to just loose a bag from Munich to Palma, but nobody could change anything, look into things, solve anything. 5 days in and we still haven't heard from our luggage. Don't book, honestly. I filed a complaint 48 hours ago and nothing of course. | 1 |
Ryanair | Don't book..flight delayed 24 hours and advised to claim on the eu216 for the compensation. Rebooked as advised with a far superior airline Tui and now Ryanair said as I didn't fly I can't claim..UTTER PISH AND DONT BOTHER. Go for a company that's transparent and ethical. How can they deny you what is yours rightfully. Two autistic children on the flight whilst we were being teased it was taking off that desperately needed the bathroom weren't allowed, despite the door being open and the steps attached to get us off . Air steward couldn't demonstrate how to use his life vest and did it up via the armholes!! The part needed was in cork, the engineer in Barcelona and the airport closed at 1am! People were sleeping on the benches outside reus airport, young lads of 17. We were given 4E for food and water was 5E! The mere fact they don't respond to you here is worth noting . We returned to the airport the next day to get our tui flight and our original Ryanair flight hadn't taken off and when we got back the uk to our home st 5pm after being driven from Gatwick to stansted to get our car, that's how desperate we were to be rid of Ryanair , the original flight with a few original passengers landed at 7.30pm .. day late!! According to the airline that's alright | 1 |
Norwegian | Don't bother booking a seat you'll find it's double booked. This happened twice in 2weeks. It didn't matter to the cabin crew that we had booked leg room seats due to my wife's knee problem.We booked 4 months in advance.The option was sit in that cramped seat or get off. | 1 |
EasyJet | Don't bother booking anything with them during the pandemic 😷 | 1 |
Jet2.com | Don't bother choosing and paying extra for your seats. They hoof you out of your chosen seats with no explanation the minute before you board. Then don't respond to emails ( 3 have been sent 2 of them through their website ). Don't bother phoning either as they claim they are just holiday advisors and tell you to email. Now can't get hold of anyone for a refund of seats and refund of deposit for a future holiday. Had our money now don't care. | 1 |
Grupo IAG | Don't bother flying with them.Flight from KL to London return in business class.Seating configuration is horrible.No space whatsoever to even place your bottle of water , let alone other things.Staff are useless and rude.Their business class can only be considered premium economy at best.It is a shamble of an airline.Maybe they should learn a thing or two from Qatar Airways. | 1 |
Iberia | Don't bother paying for the internet most of the time doesn't work. Even on a London Madrid flight.The usual with Iberia. | 1 |
Wizz Air | Don't bother paying to choose your seat.I paid an additional amount to choose my seat next to my wife, then received an e-mail saying the vehicle had been changed and I had been reallocated a seat at random. So I was charged to chose my seat but then just given a random one just as if I had never paid the extra amount.Wizz air are refusing to issue a refund. | 1 |
Grupo IAG | Don't bother trying to book reward flights using Avios points from the Amex British Airways Premium Plus card. It's a complete waste of time and money. BA will just ruin your holiday as they are untrustworthy and don't care about their customers...We recently booked flights to Shanghai using avios points and just received a cancellation email for the return leg two weeks before flying. I spent over an hour on the phone with Customer Services who were rude, aggressive and completely dismissive and told me that as I had booked using points they couldn't help. Eventually they booked us on a return flight going via Frankfurt adding hours to an already long journey. What is the point of paying an annual fee of £300 and collecting avios points on any spend when you are treated like an inferior customer when you book? | 1 |
EasyJet | Don't bother with paying for speedy boarding it makes no difference. The best way if you are keen to get on first is just to push and be ignorant to the presence of any other passengers.I am not fussed about getting on first but as I am tall I booked the extra leg room seats at the front which comes with speedy boarding included in the additional cost. This was the first time I have ever had speedy boarding and never again. One passenger described the experience as being in a "cattle market". It was an absolute free for all getting on and no staff controlling or challenging the behaviour. There is no benefit to speedy boarding as it is not controlled and essentially you pay more for the same experience, which is awful!!To top it all off our cabin bags ended up halfway down the plane as other passengers sitting further down the plane had been able to use the overhead locker above our seats. This resulted in us having to wait for everyone else to get off before retrieving our bags on landing, oh and the flight was delayed! | 1 |
Ryanair | Don't bother, pay the extra. | 1 |
Ryanair | Don't buy any additional service from this company, just basics.I bought insurance and additional baggace on the board.My baggage was damaged.I didn't have any space for my luggage on the board.But when I wrote complaint, no one even bother about that. Everytime they just sent me back their questionary, which was then ignored every single time. | 1 |
EasyJet | Don't buy extra hand luggage and speed boarding options as it simply does not exist! You can stuff half of your luggage in the front other half in the back and tell you you boarded to late while the staff started the boarding 3 mins before the gate was closing .. right.Oh, and by the way, the staff was rude and from AMS - CAN there was not enough food and from CAN - AMS NO FOOD and NO DRINKS on board!My first time with this airliner after over 90 flights with others but never again. It's amateurs! | 1 |
Ryanair | Don't buy parking from Ryanair's website.I purchased parking at Edinburgh airport. They took the money from my Paypal account and never sent me the voucher. I chatted with them, attempted to contact the "Looking4parking.com" website to retrieve my booking but it appears that they never received it either. Take my advice and book parking directly with the airport. | 1 |
Ryanair | Don't buy ticket from this Airline. Ryanair cancelled our flight and now we have been waiting +4 months for the refund. Don't expect to get your money back 4550 DKK lost. | 1 |
Norwegian | Don't buy tickets from this company. They cancelled all flights between Olso and Copenhagen. Still they sell tickets on partner websites. These flights will be cancelled, and you will have big problems getting refund either due to an eventual incoming bankrupcy, or their terms. Their staff taking calls might trick people into cancelling the flight themselves, so they can't claim the refund. Draining customers for their money, because they are in financial problems, groce! | 1 |
Lufthansa | Don't buy tickets with Lufthansa just steal your money, don't answer your complains their customer service is the worse even if you pay with PayPal that suppose you are protected by their cover I still waiting for my refund several days. shame of them. | 1 |
Jet2.com | Don't change a thing, all great 👠| 5 |
Lufthansa | Don't check in your belongings to Lufthansa - they throw it away and simply do not care.Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa | 1 |
EasyJet | Don't claim you have a 24hr customer service chat, when no one ever comes to help. I waited for 15 min with nothing from your end. If there really is a "queue" you could at least say how many people are in front of you or give an estimated time, not just let customers sit there and wait for nothing. | 1 |
EasyJet | Don't deal with this company, they sued a band because the name 'easy life' was too similar to their easygroup branding. They are greedy and don't care about their image. So why would they care about their customers when something goes wrong? | 1 |
Ryanair | Don't deserve even 1 star.My family was going to fly with Ryan air tonight and got to the gate 25 minutes before the plane took of but they refused to let them past. There service was so Poor. I'm telling you, don't use Ryan air. | 1 |
Ryanair | Don't deserve even a ONE Star !!!! They're ripping people off. I've contacted customer service to say that I need to cancel my flight because 1 week before our flight my sister in law passed away 😞. I had so many things to sort out funeral etc. One guy said not an issue I'll sort everything out for you. Couple days later no email no contact nothing. What a company in such a difficult time does this!?!?So contacted them again just to receive completely false information and was advised to send an email with a death certificate. Couldn't believe it but hey , so I did it couple of hours later received an email to say sorry we don't know why you have contacted us please use the right links below etc.Me & My husband was mentally not well as his sister was very young and for the whole family it was very difficult so we didn't need this on top of all. On Monday evening my husband was literally pushed by your "great customer service" to make a decision and quickly to pack couple of things and get ready for the next morning to catch the flight.What was the biggest suprise that because we didn't checked in online we had to pay £55pp at the desk. So I ended up paying £165.00I've explained to the lady what happened there was no emphathy she was rude, she called her supervisor they both said "NO MATTER WHAT THE CIRCUMSTANCES ARE THERE IS CHARGE"I mean wow ðŸ‘ðŸ¼ðŸ‘ðŸ¼ðŸ‘🼠this is how you care about customers then I got no words and definitely I will be not using your services there are other airlines that I can use and I WILL. Just because we've been going through very traumatic time & your company MADE IT MORE DIFFICULT. | 1 |
Ryanair | Don't deserve even one star ,The worst airline in the world. Very very bad behavior from staff's in desk. They don't aware about their customers, 0% support It's very pathetic | 1 |
Vueling | Don't do it !! Just pay for another airline , they change flight times/dates everytime | 1 |
Vueling | Don't do it. Flight was cancelled a few hours before take off. All other flights (other Airlines) to destination still flew. We got rebooked to a day later. Not seated together, two middle seats next to coughing people. Avoid | 1 |
Iberia | Don't do it. Pay more and go with a better airline. I had a very bad experience with Iberia and their customer service is terrible. After missing our connection due to a delay they then booked me on the wrong train. They never had the decency to reimburse me for my new train tickets. Saying I should have made my way back to customer service at the airport which already had taken two hours to queue another forty five minutes to be sorted out. | 1 |
Ryanair | Don't do it. Seriously don't get involved. Read the reviews. We had a flight booked in June which they cancelled. Fair enough, it's fashionable. Approaching September after many emails they have still trousered hundreds of our pounds. Never, ever again. | 1 |
Ryanair | Don't do it.I tried adding my child onto my ticket, I spent nearly 2 hours waiting to get through and when I did I was told, book an adult ticket for your child then call us ( basically another hour or 2 on hokd) to link the ticket and then you will be charged £30!. So we have to pay an adult seat for a child which is already substantially more then £30 ! shameless profiteering , disgusting and shouldn't exist in this day and age . Don't know what kind of authorities are allowing this kind of conduct and roberry of the British public. | 1 |
Jet2.com | Don't do trust pilot.Don't do social media.Leave me alone!!!!! | 4 |
Pegasus Airlines | Don't even bother. Go on Turkish Airlines instead.The flight was delayed causing a missed connection. The company have refused any compensation as a result of this even though the delay was caused by them. On top of this they charged multiple times for the same baggage and when questioned about it they have blocked the email. I am now escalating the complaint to the regulator. | 1 |
Ryanair | Don't even deserve 1 star!!My flight was re-scheduled to a time I could no longer make, therefore I had no other option but to cancel and obtain a refund. I submitted my request for a refund on 28th January 2024, it is now 22nd April and I am yet to receive a refund. Get passed around from pillar to post trying to get someone to help. Have been given incorrect information and instructions on several occasions by their customer support agents. No one has a clue! So frustrating - i will NEVER book with Ryanair again. | 1 |
Vueling | Don't even deserve 1 star. The company owe me/my family €2500. Been back and forth trying to sort this issue since September. When I speak with someone on the phone or via X, I get generic responses that don't help or even answer my questions. They won't even give me a contact details for a manager or complaints department. €2500!!!! Awful company. Honestly don't bother. There's a reason 89% of reviews are 1 star.Edit: dear Alicia, the only option to complain is a feedback form which I have done multiple times and never had a response. Please can you provide a direct link or telephone number so I can speak with someone to get this resolved after months of trying. | 1 |
Grupo AirFrance-KLM | Don't even deserve one star. We cancelled a flight months in advance and booked an extra option that was more expensive so we could get a full refund. After weeks of waiting, we had to wait hours on the phone line for someone to finally pick up and tell us that our ticket was supposedly purchased from a travel agent. Which is not true at all! We also said that, then we were told that they check it and get back to us in up to 6 weeks. 6 WEEKS!? Then after more than 6 weeks, of course, no one has reported and we had to wait again just under an hour on the phone line. Then we were told the whole thing will be escalated and within 5 days someone will get back to us. Of course, again not happened. After asking again, we were sent an email and again claimed that it was purchased at the travel agency. Simply a terrible airline. We should have gone directly to the lawyer, which is happening now. | 1 |
EasyJet | Don't even deserve one star.Just "booked" a ticket. Everything was fine, checked the dates, and the details. When I pressed the button to confirm the order, it showed that I bought a different day than the one I initial picked. THEY ARE TAKING THE P AND OPERATING A JOKE OF A PLATFORM. PAY A BIT MORE AND USE A PROPER AGENCY. Now I am disputing the cancellation fee, which I did just 5-10 minutes after their joke of a system f up my booking.Clowns. | 1 |
SAS | Don't even know where to begin. The flight was cancelled and yes, I can completely understand there is a delay in refund due to coronavirus, but it seems that they are not even planning to refund the flight at all. Other airlines refunded the flights within two months, no problems whatsoever, but with this airline we called them probaby around 100 times by now, it's been more than 4 months and we haven't even received a bloody email after all the calls we had with them. I'm pretty sure this can already count as a theft. Customer service is also an absolute garbage - they scream at you on the phone, don't care about solving your issues and are just completely incompetent to do such a job. I hope they go bankrupt, as they are not worthy of operating in the services industry. | 1 |
Ryanair | Don't even know where to start. Purchased a checked bag with my ticket, was told to take it to the gate, where they said they had to charge us 50 Euros to take the bag. That was the only way they would let us on the plane. So we asked for refund information. Lady at gate told us to inquire with the employee at the gate when we land. They told us to speak to the customer service counter in the main lobby, they told us we had to go online to request a defend and gave us a website. The website kept loading with server timed out. Asked the person for more help and just got a dirty look for disturbing her from her phone.Don't let the low price fool you. You will end up spending 3x more in fees that are forced on you (Pay or you miss plane). We were charged 30 just to print boarding passes to board the plane we got completely ripped off.Employees are rude and either not well trained or willingly disrespectful to its customers. I had made the bookings and my Sri Lankan wife, who speaks fluent Spanish, overheard some very disrespectful comments the employees were saying about us. The look on their faces when my wife told them how rude they were in Spanish was the only enjoyable part of the Ryanair experience. | 1 |
Wizz Air | Don't even think about Wizz if you can avoid it. The absolute worst airline. And I have flown over 2 million miles. | 1 |
Grupo IAG | Don't even want to give 1 star.Absolute disgrace of a company. Shouldn't be trading anymore.Booked flights to Abu Dhabi over three months ago and just get sent an email saying they've cancelled them… give no reason. Give you the option to rebook but they've stopped allFlights to Abu Dhabi completely. Requested a refund and that will still take 7 working days. They've had my money for over 3 months and then cancel and hold onto your money for just a little bit longer. Can you imagine how much money they make on interest if they do this to everyone. Should be reported. I for sure will never use them again | 1 |
Pegasus Airlines | Don't ever be deceived by their offers. I came across, online, hundreds of people that bought tickets with 1 for 1 offer like me. None of us could get our gift tickets. The company sends some invalid code. You may think "nice, I can travel for free". But no. None of them are redeemable. And they've been evading the issue for two weeks. 1 stars bc there isn't 0. | 1 |
Vueling | Don't ever book a flight from Vueling! First they changed the flight times, and then, after I've cancelled my flight, I still haven't received my money back! Even though I have called them several times!It's a bad Company! | 1 |
Lufthansa | Don't ever book a flight with them. Took 4 phone calls to get my name changed to my new passport and then they wanted to charge a name correction fee. No response to any emails. Spent over an hour on the phone with them. Awful customer service | 1 |
Vueling | Don't ever book here, they charged me €60 because my bag was 1 centimeter too large. This was a couple hours after they sent everyone an email saying they had overbooked the flight. I also couldn't place my legs in a way where I wouldn't either touch the chair in front of me or the people next to me. Don't do it, it's a trap. I'd rate this minus 10 stars if I could and I obviously want my €60 back for this scam. | 1 |
Pegasus Airlines | Don't ever book it | 1 |
Ryanair | Don't ever book with Ryanair unless it's a last minute ticket.I booked an afternoon flight 7 months ago. I just found out that they cancelled my flight and booked me on VERY early morning flight. I can't fly at this hour and they have no other flights this day - so changing the flight is not possible.Their customer 'service' in Ireland is absolutely useless. And the online applications for complaints and refunds do not work so it is impossible to get any kind of help - or even apply for a refund.The tickets may be cheap when you book ahead in time - but don't fool yourself...it will end up a lot more expensive as there is NO HELP from Ryanair and they will just steal your money.If it was possible I would not give them any stars AT ALL. | 1 |
Turkish Airlines | Don't ever do the same mistake as I did and trust that they are Europes best airline.Bunch of rats cheating and manipulating you. | 1 |
EasyJet | Don't ever ever ever✖ï¸10000 choose easyjunck! I don't care if you are poor or not. They make just money from baggage allowance. When i check in no one say my luggage is over the size if i take my luggage on the plane. When i arrived the gate and check the ticket they said it is over the size and i need to pay 48 pounds or they gonna ask me to leave my luggage. | 1 |
Grupo IAG | Don't ever fly level airlines. only fly level airlines if you want the most lax people serving you with the most horrible customer service they walk past you multiple times even when you press the call button and they don't even ask if you want something as your actively trying to get there attention the food was horrible tasted like something I would feed my dog just save your self the trouble and don't fly this awful airline they are making spirt airlines look like your flying private. The flight I'm referencing was 2627 from Barcelona to New York on 7/21/24. Not one announcement was ever made in the airport when boarding began. If you weren't in the designated area you would be stranded due to there carelessness and negligence also they don't care about your safety people were leaning against the emergency exits for hours just save your self the trouble and don't fly this dumpster in the air. | 1 |
Turkish Airlines | Don't ever fly with THY!They are disrespectful, extremely expressive and so on…I booked my ticket to Saudi with them, they claim ticket costs from my account twice just the day before my travel date and left me with no money then, said we will paid it back within a week 😳!?After I came back I was collecting my luggage's, was shocked, my 3 luggage was broken and one had like fuel all around, wanted report at the airport but she said I should claim online. I took pictures at the airport just in case and claimed on online but no response then, I called them and they said " you should have reported at the airport ", I said " I did but she said this and this ", nope they didn't accept so my 3 luggage is bin now.Their staffs attitude toward customer especially if you don't know language or have disabilities is absolutely rubbish, unacceptable (not in the airplane but at the airport).Now it's up to you to choose them or not. | 1 |
Grupo IAG | Don't ever leave the airport without checking over your bags!!! My carry-on was damaged on a BA flight London-Geneva when all passengers in rows 7 and higher were forced to check any wheeled cases. On arrival, delays with baggage delivery meant we grabbed ours in order to make a train. Once home I discovered the damage. The BA online system allows you to make a claim but the process is super inefficient, takes ages and I believe no humans actually read the messaging. You must provide a signed and certified attestation of non-reparability (which cost me CHF 15 at Buzzano Balexert) along with the original purchase receipt and purchase proof of a new case. They automatically discount your claim by 10% per year and in my case, disregarded that it was hand luggage that never goes into the hold. Furthermore, the bot made an egregious math error and only offered me the 40% discounted total as a reimbursement. It took me three emails to make the thing realise its math error. If you are lucky, you | 1 |
Grupo AirFrance-KLM | Don't ever travel KLM .Since april 2018 I have been fightning with KLM and Keyna Airways to refund me a ticket USD 2.000. They keep blaming each other and I am stuck in the middle. Two so called professionals ought to solve the matter between themselves and not hold their customers hostage.When I contact KLM and ask them to take contact to a specific person with phonenumber at Keyna Airways they just answer that they can not help - I doubt that they even read what I write. | 1 |
EasyJet | Don't except any vouchers from not so EasyJet!! Just get your money back 🥸 | 1 |
Ryanair | Don't expect glamorous air travel. These guys are RUDE. Not even that cheap when you add on their hidden extras. | 2 |
Ryanair | Don't expect help.24 May flight outI have been told by a staff member at the gate, that he is not getting paid to help me with my case (as in the airport was no lift) a passenger helped me, we all were speechless. I was walking on crutches.The airport staff brought my case in the plane, as the staff could not be bothered to help.In the plane they helped and also brought the case down when we landed.31 May flight backI was still walking on crutches and staff did not help me with my case down the stair case or in the plane.The staff also did not help to put the case in the overhead locker & my crutches. Same on the way out.&I missed my flight and needed to rebook for the next day. I needed to wait at Stansted at the Ryanair desk for over 55 min. The staff did not show any empathy or anything as I asked why they don't treat people who are "disabled" a bit quicker, the answer was, we don't do that. I was walking on crutches and it was obvious that I was not well and in pain. | 1 |
EasyJet | Don't expect to be flying at the time or day you booked or even from the airport you chose...That has been our experience with easy jet over the last 3 years...they have no discernible customer service and your flight cost will be non refundable in most circumstances so you could likely loose your money too! All complaints and compensation claims are best sent by recorded post to Johan Lundgren the MD ,Easy Jet ,Hangar 89 ,Luton AirportLuton ,Bedfordshire ,LU2 9PF for the best chance of resolution and to make him aware of how unhappy many of his customers are ! | 1 |
EasyJet | Don't fall for the easyJet luggage scam. Standard small cases you buy online that state hold-all luggage are too big. Unless you are a taking a shoe box size luggage case, expect to be fleeced £40 at the airport.Never using EasyJet again. | 1 |
EasyJet | Don't feel like using easyjet no more takes everything away takes your money and not interested after that ,when there's a issue they not interested to sort out | 1 |
Jet2.com | Don't feel stressed when travelling with jet 2 as opposed to Easyjet or Ryanair. Well especially Ryanair! Softer seats and friendlier staff. And I'm not permanently on the look out for a "Gotcha"charge | 5 |
Ryanair | Don't fly Ryanair if you have a choice . They are totally BS company . With horrible costumer service . And they make you pay 65$ to check a big no matter the size . Which is more then the roundtrip flight to from Athens to Santorini . DONT FLY with them . | 1 |
Ryanair | Don't fly Ryanair to Berlin with priority boarding. There is none on he way back. It's criminal that they sell it when it is not possible | 1 |
Ryanair | Don't fly Ryanair. The staff at the check in are very confrontational. 0 stars in customer services. Believe everything you hear about the airlines. | 1 |
Lufthansa | Don't fly lufthansa if you want your luggage, my luggage was found the next day and now it is two weeks and still did not get nor wheel chair for my son.They outsource the delivery to A company called AHSvHamburg who don't pick up their phone at all and no customer service…. This is my very bad experience unfortunately…. Fly a different airline if you don't want headache and you want to receive your luggage. | 1 |
Turkish Airlines | Don't fly with #Turkishairlines. We had 3 hours layover and when it was time to board to our flight to Cape Town TK044 on 23 June 2018, they told us there is 5h15 delay with the flight. No explanation has been given. They couldn't inform us at all on what's going on. They just left us stranded here. Our flight was due to depart at 01:55am. There is nothing we can do because it's middle of the night. You can't get accommodation to relax now. No compensation has been offered to us ðŸ™. I'm terribly disappointed. I was hoping this will be a smooth journey. | 1 |
Eurowings | Don't fly with Eurowings.First they cancel our flight without any reasonSecondly they do not care that we have to pay more for another ticket for the same day, since we need to be there exactly that day.Thirdly the customer service is rude, and do not help with anything and has the audacity to hang on the callLastly, they told us the refund was already done, but there was no transfer made to my creditcard | 1 |
Grupo IAG | Don't fly with Level!!! Booked tickets, but never recieved them. Payment has been written of our account however. Trying for weeks already to get it refunded, but completely hopeless customer service!Niet mee vliegen!!! Hadden een ticket geboekt, geld is wel afgeschreven maar nooit tickets ontvangen. Zijn al weken bezig om ons geld terug te krijgen. | 1 |
Pegasus Airlines | Don't fly with Pegasus! You think you are saving money but it will cost you more at the end. We made our reservation online and got our email confirmation with a confirmation no and everything was fine. When we got to the airport they told us that we don't have a reservation. I showed them the email, they said your reservation was cancelled. Without us knowing anything! They told us that we have to buy the tickets again. We were lucky that there were still empty seats. The surprise was that the ticket price was double that what we paid on the Internet and they wouldn't accept making us pay the same price. We paid the double price because we had not choice. We tried to communicate with their customer service afterwards but no answer. Save your money and fly with another company. | 2 |
Ryanair | Don't fly with Ryanair if you're worried about covid.Flew from Bristol to dublin and back this weekend.Despite Ryanairs policy of mask wearing, many people took of their masks during the flight (both ways) and nothing was said by any if the crew. | 1 |
Ryanair | Don't fly with Ryanair, especially if you're flying with an instrument. I flew to Ireland with EasyJet, and it was absolutely no problem taking my violin on board as an extra cabin bag. They were really friendly and accommodating, making sure it is stored in a safe place. On my way home, however, my flight was booked with Ryanair and I did the same thing, booked an extra bag for the violin. Just before I was to board the flight, they insisted that I pay for an extra seat for the violin, which was €60. The staff was super unfriendly, and just demanded that I hand over my bank card, and conveniently were only able to take my money, and not deduct what I paid for the extra bag. She told me I could contact customer services and get a refund, to which I got a reply saying they simply don't do refunds for extra baggage. A really bad experience, especially in comparison to how nice it was with EasyJet. Definitely not flying Ryanair again, as the airline's main objective seems to be to milk you for as much as possible. Wish I'd known before flying with them. | 1 |
Vueling | Don't fly with a carry on that is the usual size. We had to pay almost as much for a bag (120 euros) as the ticket cost because it was a bit oversized! Also, after entering the cabin it was clear the bag would have fit in the overhead which was partially empty. I have carried on this bag for many domestic and international flights in the past. | 1 |
EasyJet | Don't fly with easy jet in one weeks holiday from Liverpool to Malaga delayed 22 hours no helpReturn journey home Malaga to Liverpool cancelled for 2 days asked for another flight at another airport, got that £200 down later. Got on that flight and that was cancelled Gibraltar to Manchester. I am altogether £440 down with taxis food and a hotel. Don't be tempted it's only June so don't like to think how bad things are going to get. Also the staff have no empathy or are not helpful they smirk at everyone when they are asking for help. | 1 |
EasyJet | Don't fly with easyJet, horrible company that lie to you then don't want to compensate you. Flight from Gibraltar was redirected to malaga, we were told the flight was fully operational from there. Nearly two hours by coach to reach the airport, dumped outside with no information. Told to go to gate 39c and surprise surprise NO plane available. Now they don't want to compensate saying it was due to the weather. Why say we would be leaving from malaga then there was no plane. All we heard was lies on the 8th May 23. | 1 |
Ryanair | Don't fly with them unless you have to | 1 |
Lufthansa | Don't fly with them! We missed the connecting flight because of them and we had to wait 5 hours before getting a new ticket. They didn't give us our stroller and car seat while waiting more than 15 hours at the airport. It was very hard with 2 children under 2 years old. When we arrived home during the night we discovered that we lost one luggage, the stroller and the car seat. The other luggage arrived but was damaged. We still don't know if we will receive them anytime soon. It was a nightmare! Worst company ever | 1 |
Wizz Air | Don't fly with them. | 1 |
Vueling | Don't fly with them. Hidden costs that other airlines don't have, such as the amount of penalties paid if needing to make changes to names, flights etc... I will never book with them again. | 1 |
Norwegian | Don't fly with them. If you have any problems you can be sure they will no assist you. They lost our baggage and no refund till now and it's happened a month ago.I'm really scared about how can it exists nowadays this scum airlines company. Don't go!! They are always late moreover | 1 |
Ryanair | Don't fly with them.My sister and her new born got moved 3 times and couldn't sit with her husband.When she got on the plane her seat beside her husband didnt exist so they placed her randomly to an emergency exit first and then moved her again when she was trying to feed her new born. No support or help was given to her or her child while her husband was left at the back ofnthe plane | 1 |
Lufthansa | Don't fly with this airline if you can help it - might as well fly with any budget airline like Ryanair, and you will probably have a better experience. On the way to our destination, we nearly missed our connecting flight because of the delay. The second time we actually missed it despite literally sprinting across the whole airport. They automatically rebooked us for a flight the next day before we even got a chance to speak to anyone, but did not offer any accomodation. When we spoke to the staff, after some back and forth, they managed to rebook for a flight leaving the same day. In general, they offer a very short time between connecting flights, considering how massive Frankfurt Airport is (and that you have to go through security check again). Most of the ground staff is not very empathetic or helpful, the lady who rebooked us in the end was lovely though. And almost all the flights we took with them were delayed (except for our missed connection, that one left not a minute late!). I would not recommend using them unless it's a direct flight and you are ready to pay higher prices for the same experience as you would have with a budget airline. | 2 |
Turkish Airlines | Don't fly with this airlineI had a flight and they changed my flight 3 times for no reason. And they didn't give me another ticket. | 1 |
Vueling | Don't fly with this awful airline. When they cancel your flight for their own operational reasons, they will not even refund the ticket or pay the compensation established in Regulation (EC) no 261/2004. You have been warned. | 1 |
Lufthansa | Don't fly with this company. They do not reply to their emails or bother reading them fully to acknowledge all your concerns. They owe me money and state it takes 3 months for a reply | 1 |
Pegasus Airlines | Don't fly! Ever! Our flight has been cancelled after we sat for 3hrs on a plane and no one spoke English and knew what was happening ! Staff was clueless as to where we should go and do after we got off the plane! After that they rebooked us on another flight but could not provide us any information about our connecting flight to a final destination so we have to fly to Istambul from London to find out about the rest of our travel as no one knows anything ! To be continued as we are yet to get to Istambul and I am expecting it to be a big mess as this has been so far! Costing us 2 days of our holiday due to utter incompetence of everyone that works for the airline. It seems nobody knows , nobody cares attitude going on | 1 |
Ryanair | Don't get coughs out by terrible company policy. We have walk on baggage Ticket.Check in online early and ensure you have.Preferably 2 days in advance.We arrived 2.5 hours earlier to our flight and there system wouldn't let us check In our flight. We tried with my iPhone and wife's galaxy mobile. Pretty straight forward, right? Wrong! Even the help airport staff tried still no joy. But the system lets us check in return flight easily enough.Checkin desk will charged 55 pounds each person to do so. So 110 pounds was paid to the check in desk.It's a con and a blatant rip off.Either pay or don't fly.Talked to Ryan air customer service.... was told we're a third party company and can't process your check in or waver the charge.Either pay or don't fly. | 1 |
EasyJet | Don't get fooled by them saying you can pay at the airport and rescue fee if you miss your flight. Not all airports have proper kiosks. I had to pay for a new flight when I missed mine cause they had apparently no way of doing this for me. | 1 |
Ryanair | Don't get fooled with some cheap flights. i booked a flight to Rome from their app then discovered on the check in my name was put automatically which is my Christian name and it differ from the one on the passport + it was in greek i tried to fix it right away but they told me i have to pay 160€ which is a crazy price for a ticket bought with 35€ i even went to their deck on the airport and i got informed the same i tried to explain that the name was automatically passed since it's the one i have on the app , and that the passport number is the same so they should be able to detect that it's the same person but they didn't care much about what i said, i was gonna lose 400€ because i had organised everything for my trip so i booked another flight, beside that my mother lost 200€ flight because she had to cancel a flight during an urgent illness she even provided them with the documents but they didn't care much. The amount of money people lose for this company is crazy they will find any reason to charge you extra. I will never consider Ryan air is an option again, if you can pay extra money for another company do it because honestly Ryan air is a hustle company with very corruptive policy. | 1 |
Ryanair | Don't get into this trap thinking it is low cost airline - you will end up paying more and what is worse, end up with a 'they cheated me feeling' which will ruin your experience!We booked flights from Rome to London (JTIMVA) paying for flight, seats, luggage. But the airport Ryan air person did not allow the cabin baggage, so they charged extra to put it in hold baggage, reassuring us that the charge paid by us while booking for the luggage will be refunded.But the customer service agent of Ryan Air later flatly and curtly said no refund! Why can't they refund the original charges paid for the same suit case??I will never book in this airline anymore. Penalty, penalty, penalty everywhere in this airline. | 1 |
Turkish Airlines | Don't get involved in this company. They are just stealing from customers and concealing their rights. It is a deliberate strategy to compensate for losses they have had during Covid-19.During COVID-19 changes will occur often, and this airline will not be helpful at all. They will deliberately try to conceal your wrights. AVOID AVOID AVOID! | 1 |
Pegasus Airlines | Don't get near this company proper ass waiting for you to make you angry in ignore it for all cost rubbish service and sit service | 1 |
Ryanair | Don't get put off by the perceived low cost airline which Ryanair created in our minds. Check other airlines and add up the total costs you will incurr rather than just the cost of the ticket. | 1 |
Ryanair | Don't get the negative reviews - often times they let me put on a case which is overweight for free. Its cheap and they get you where you're going, what does everyone expect? | 5 |
Eurowings | Don't go anywhere near. They changed my flight times, dates and where I was flying from and didn't bother to tell me. Still waiting for a refund 2 weeks later! | 1 |
Ryanair | Don't go with those terrible scam company! They are miserable, arrogant, trying to rip you off! They don't care about people! Animals they are and behave, if you have kids specially don't travel with them, they try to do your life so digital trying to find anything to don't let you travel! | 1 |
Lufthansa | Don't have time or energy to explain the whole process but in short i can say that if you're claiming a refund om basis of a mistake the company made then you're at a disadvantage. Customer service is at no use. Very polite but useless. You cannot really hear what they are saying because they are probably based in Singapore or India or something. They don't offer any real help but only redirects you to some doubtful email adresses - if you're lucky that you will be able to hear them. When you write them you may get a auto response as a receipt but after that it's just silence you will never get any reply. A dead end and as a consumer there's really nothing you can do - there is no where else to direct your claim. | 1 |
Norwegian | Don't hire a car through Norwegian.Norwegian offers a lot of add-on services when booking an air ticket. The idea is good, but it does not work in practice, based on my experience with hiring a car through Norwegian Air Shuttle (NAS). Why? Well, probably because nobody, and especially not Norwegian, wants to take on the full responsibility for the package you buy, so you have multiple suppliers, i.e. car hire company (Goldcar), car hire broker (Cartrawler) and car insurance provider (Axa/subsidiary). In my case, the car hire company would not accept the full insurance I had taken out through NAS, and I was more or less forced to pay for the same insurance package from Goldcar itself, if I were to receive any assistance in case of an incident with the car.When afterwards complaining to any one of the involved service providers, they all turned out to be in the clear from a legal perspective, but from the customer point of view they have all taken you for a ride, so don't be tempted to buy anything extra from Norwegian. They will not support you in any way afterwards, because they are only the portal provider. | 1 |
EasyJet | Don't hire moody customer service agents. Maybe the guy was having a bad day, but I had to beg for any sort of solution coming from him | 1 |
Ryanair | Don't just dont, Nothing else needs too be added | 1 |
Jet2.com | Don't keep me sat on a plane for 4 hours lying that we are next to be de-iced when i can see others depart, and blame the airport.also stop the 20 minute sales pitch of duty free way over the top and annoying as you get it both ways. | 1 |
EasyJet | Don't know if chat was working or not but wasn't willing to wait for an unknown time to figure it out.To add to this when I called the next day to speak to someone the advisor was lovely at first until I asked for a second to find my bank card to pay for a change in flights. He then turned cold and rushed off the call telling me to call back. I called back and the next advisor tried charging me more. When I explained I had just been on the phone less than 5 minutes ago the price was a lot less she just repeated herself. I then said that on the easyJet website the price is stated as £35 and not £55 when a flight change is requested with more than 60 days left to departure she just hung up. Obviously embarrassed and didn't want to admit her mistake. It's seemed to me that easy jet place very tight allowances for how long advisors can spend on a call with a customer as I repeatedly felt rushed. They were also not the friendliest.I eventually got it sorted but it was a horrible experience and so worrying when it seems like the company will make no effort to help. | 1 |
Lufthansa | Don't know the plane, but they changed the type of plane minutes before the flight. So 10 people may not have seats at all, and I had a leg space, but its canceled now. | 1 |
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