Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Don't know what peoples issue with Ryanair is. As long as you read the bag/check-in guidelines, you shouldn't have any issues. Great budget airline, friendly cabin crew, got there on time, will be flying again. | 5 |
Ryanair | Don't know what to say, the worst experience ever. Travelling back from Mallorca on 15th of August with my family and after 2 hours delay and 6 time change of gate they asked for settlement status. Handed the travel document issued by the Home Office and they were not able to recognise. Asked the hostesses if they could travel to UK with their EU passports and they said yes, why we can't i said, because of the UK rules they replied. My kids started crying as they thought we wont be able to return home and the hostess acting like border officer, didn't know how to read and understand the rules stating clearly, you are required to provide a pree settlement or settlement status only if you are travelling to UK with a EU National ID, if you are travelling with a Passport you don't need to. The rudest and incompetent people i ever seen. | 1 |
Grupo IAG | Don't know where to begin, and because I do know that BA won't even bother to look at reviews, I can't be bothered to write much. All I will say is that our luggage never left Heathrow and we didn't get it back until 10 days after we returned. Everything in between was a disaster, seat bookings, communication, customer service etc. etc. Please don't bother with them! | 1 |
Ryanair | Don't know where to start with this company...They've owed me £273 for over a year now after they cancelled my flight, and it's been impossible to get my money back. You can never speak to them on the phone, so your only option is to try and speak to someone on their online chat. When you miraculously manage to speak to a real person on this chatbox, they're extremely unhelpful and provide no information.Just today, I was 429th in the queue, I waited until I got to 8th and then the system disconnected. Biggest rip off merchants and shouldn't be allowed to trade. In addition to this, when I have previously been on Ryanair planes, I've found them to provide zero leg space and are very poor in quality.Avoid this company like the plague. They might advertise "cheap flights" but they'll have your pants down with the add-ons. | 1 |
Ryanair | Don't know why I bother. I fly a lot and never use Ryanair due to past experiences. Booked with them and the confusing site pushed for a 10kg checked bag, and we needed it on board for our infant. Shocker, they won't change it and the agent is so rude when you deal with them. They must train them to be nasty and unhelpful. | 1 |
Air Europa | Don't know why all the bad ratings. I flew a round trip between Majorca and Menorca - tickets were super cheap and included baggage, staff was friendly, it was very punctual and they gave updates via email for everything including which documents to carry (for covid safety), when the boarding gate was opening etc.Maybe it's only good for certain short routes, but for me it was a great experience. | 5 |
Ryanair | Don't know why people travel with this airline I did once never again that we t your money but great you like crap No customer service at all I think they actually try or even enjoy making things as differcult as they can for people | 1 |
Ryanair | Don't know why people... or me for that matter bother with Ryanair. The horror stories are well published, everyone you talk to has one.I will be avoiding ryan air in the future. | 1 |
EasyJet | Don't leave it for less than a minute before closing chat down | 1 |
Ryanair | Don't let the cheap prices fool you , they are always late and ruin peoples social life's especially the ones that work out at airports for example , it needs sorting out. | 1 |
EasyJet | Don't lose luggage. If you do, please deliver it the following day to the customer's address and don't be a pain about it. It's your fault. | 1 |
Iberia | Don't pay for upgrades in advance. They won't honor it, concur with another reviewer. Trip frim Madrid to Bogotá I paid extra for leg room since I'm pretty tall. Selected my seat and paid. Checked in at the counter and they stuck me in the last row next to the bathroom. Told them I paid extra but they wouldn't change it. Same thing happened from Bogotá to Madrid. Essentially I paid extra for a small non reclining seat next to the galley. I will never ever fly this airline again. They're a scam. | 1 |
Grupo IAG | Don't sign up with BA avios clubs member of any kind me and my whole family are constantly unable to use them because they always come up with an excuse. | 1 |
Turkish Airlines | Don't take this airline if you love your petBelow are the sequences of events when I and my 17yrs old cat take this airline for travelling from Hong Kong to Paris (then via pet taxi to UK)27 Apr 22The Airline sent two emails within a few seconds to me confirming my cat's reservation on respective flight no. TK71 (from HK to Istanbul) on 18 Aug 22 and no. TK1821 (from Istanbul to Paris) on 19 Aug 22. Based on the confirmation, I booked a Pet Taxi on 19 Aug 22.No communication from the Airline (neither email nor telephone) about any problem of the reservation.18 Aug 22We checked in at the HK airport. The Airline claimed that only the reservation of the first flight for my cat was valid, but not the second one due to "system error". After some argument, the Airline "helped" me (as if it was my fault) to rearrange the second flight to TK1825, which the flight time changed from 0940hrs to 1510hrs.19 Aug 22When I and my cat took the flight TK1825, I found that it was overbooked and the airline staff even paying money to ask people to reschedule to later flightsAs a result of such irresponsible service, my old lady cat had to wait for 5 and a half hours at the airport, and I had to rearrange the Pet Taxi (including the Euro Tunnel) at my own cost | 1 |
Ryanair | Don't think I will ever fly with them again absolutely disgusting customer service poorly managed especially with this cancellation of flights I'm still waiting for a refund 3 months later with no response what so ever.. staff are rude on the flights | 1 |
Ryanair | Don't think I'd be allowed to say, what I want to say on here , let's leave it at that 😡 | 1 |
EasyJet | Don't think my last one was sent so if it has I apologiseHere is my sorry tale booked in Jan 10 days Zante through sunshine hols cancelled due to covid 2 weeks before still waiting refund howeverRebooked flights direct 03rdAugust checked in boarding passes old form get to Liverpool Airport Early book in plain sailing through passport control security etc go to gate so we did in queue then asked if anybody would volunteer to get next available flight as flight full (what flight full) I paid for seat 17 x 2 so I am ok sorry but you can't go on when's next flight Manchester tomorrow 7AM we put you in a hotel overnight and you come back on original flight and we give you 500 Euros compensation I don't want compensation I just want what I paid for sorry no seats left on that flight either,oh it's ok we can get you from Birmingham tomorrow pm so that's now 2 days of my holiday gone argh ok go on we will go as we had planned it guess what happened next sorry that's gone we can get you Gatwick to Milan to Zante Weds are you people real.You knew that flight was overbooked there were single travellers on the flight you could have saved all of this stress and anxiety by being upfront I now have lost 2 weeks holiday as that is what I booked originally and was prepared to go for less days absolute joke easyJet avoid like covid-19 since telling several people this they are not shocked it seems to be the norm with easyJet maybe it's another ploy to get us to pay for speedy boarding as I would have been on the plane oh sorry I did book my seats and pay for them silly me shame on you easyJet shame on you I don't want other people to fall for you scamming ways don't take for flights if the seats aren't there and don't blame covid the hamster wheel must have stopped on the booking process it's 2020 the year of technology how can this happen what would have happened if the flight was full of families the one with the smallest family gets off or even worse the oldest shocking shocking disgusting carry on from easyJet and then we got the patronising apologies which made it worse from people only doing their job and telling me I will put it in the report am I fuming you bet you bottom dollar oh and spare a thought for the hotel owner who has also lost out because of the incompetence of easyJet amateur at best | 1 |
Lufthansa | Don't think of flying Lufthansa! They are holding my refund for almost a year, useless emails, no one supports on phone and zero customer service.if you call their number all they do is telling you they raised the issue to the concerned department. | 1 |
Grupo IAG | Don't think you can get any worse service than what British Airways provide. Had to cancel a flight with BA could find no information on refund amounts I would receive no one I spoke to could tell me this either. Decided just to go ahead with it anyway this was on the 7th March. Nearly 3 weeks later and not received any communication from BA. The app doesn't work, their website won't load, chat is useless and no one on the phone knows anything or can give any updates. Will never book anything with BA again what an awful way to run a business. | 1 |
EasyJet | Don't touch the group bookings, charging £40 per person for bad service and no added value whatsoever. | 1 |
Ryanair | Don't touch this airline even if your life depends on it!!!!!! They are absolutely rubbish I will and several others will never use this disgusting airline again..they are a con they gave us 2 hours to get through checkin/baggage/security drop of that took 1.15hr...then they put us through security which took 30mins...they closed the gate on us and told me I got to get new tickets | 1 |
Grupo IAG | Don't touch this airline. We booked expensive club class seats and then got an email to see they had changed due to an altered plane - no problem you think - go into system and no seats allocated. I then paid for two more seats and have the receipt - still shows not allocated. The call centres have now not been taking calls at any time of the day for 3 weeks - yes, 3 weeks. I've emailed customer services and written - no reply. Use another airline. Who knows what seats have been allocated or if they are overbooked with this service. | 1 |
Wizz Air | Don't travel with them if you don't have to. Zero communication, zero compensation, incredible delays of planes even on short routes, or they cancel it outright. Never never never again! | 1 |
Wizz Air | Don't travel with them if you don't have to. Zero communication, zero compensation, incredible delays of planes even on short routes, or they cancel it outright. Never never never again!!! | 1 |
Norwegian | Don't travel with them or you can risk being stranded and abandoned in another country. If it was possible to give 0 stars, that would be the case. On May 15, I called Norwegian to ask if it was possible to make a name change on a return ticket from Malaga, even though the travel had already started and the plane had already aired from Copenhagen to Malaga. I explained the employee that I had just missed my plane to Malaga and that the other group of girls I was travelling with, had already departed from Copenhagen to Malaga, but that one of the girls was not able to come on the trip anyway. I explained that I spent all my money on the trip and I couldn't afford brand new tickets, but that I could loan money to pay a new ticket to Malaga, if it was possible to make a name change on the ticket, that the girl who couldn't come on the trip, should have flown back on. I mentioned to him, multiple times, that their flight had already departed to Malaga and he insisted that if I pay a fee, it would be completely possible for me to still make a name-change and get back to Denmark from Malaga on the other girl's ticket, even though their trip had already started and their flight had already departed from Copenhagen to Malaga. So I borrowed some money for a new ticket to Malaga. On may 21, the day prior to our home travel, I call Norwegian to make the name-change and end up on the phone for many hours continuously being told that its not possible to make a name change after the first departure and after the trip had started. I explain the whole situation and I start to get very upset and scared, because now I have no way to get home. After many promises and hours on the phone I have been told that the only solution is that I buy a new ticket home, send a complaint over mail, then they'll start an investigation and listen to the recordings of the first phone conversation, to see if it matches my statement. I was promised they would make an investigation and things will be set straight and that I would definitely be compensated if everything matches up with my story. But for now they couldn't do anything to help me even though the mistake is on Norwegian. They are sorry for the wrong info and promise me compensation and investigation. I immediately send a complaint email. Few weeks after, I receive an email back from Norwegian stating that none of this is your responsibility and that you hope to see me again on the next plane. Neither I or anyone I know will use Norwegian again. I was stranded alone in another country with no way of getting home, afraid and devastated that this company had tricked me like that. I would have been on the streets. I could not come home because of your colleagues misinformation and when you're informed of this and confronted, you just lie and deny all responsibility? That is so scary and distasteful and is not a company I can trust with my money or life. You have no integrity and gamble with peoples life. I don't dare to think what would have happened to me, if a kind stranger had not insisted to pay for my ticket home, after seeing me get a complete breakdown in public after hanging up with Norwegian. Because I loaned money to get to Malaga in the first place, so no one could afford to help me, I had no options to get home. I got so sick from anxiety and stress after your treatment and got an anxiety meltdown after returning home. I had no idea that anyone could get themselves to drive a "business" like that. I am only terrified that this'll happen again to someone more vulnerable, who does not end up as lucky as I. I was so afraid; I didn't know if I would make it back after that experience, because anything could've happened. As a woman, the fear of being left on the streets in another country with no money, no one you know, no food, no shelter intensifies because of the higher risks of abduction, rape, murder, trafficking and all other unimaginable things done to women. I expect compensation and that you start an investigation and take responsibility for this. This should never be able to happen to anyone else and all of us are taking this very seriously, especially considering the dangerous circumstances it could have lead to. You can't play with peoples lives like that, when they trust you. If nothing gets done from your side, I will take this further, as I have already explained to your employees after the lack of responsibility. I wont stop before knowing people will be safe in the future. I am giving you a chance to set things straight. If you don't do that, I'll continue to SoMe and contact my people in the media. I'll go to multiple media platforms and won't hesitate to involve my lawyers if you don't act, but let's hope it doesn't get to that. As earlier mentioned, this is a very serious case that could have gone very wrong and should be prevented from happening to others. | 1 |
Ryanair | Don't travel with this airline! You have been warned.I got scammed by buying from them a transport ticket to the airport that they did NOT sent to me. And when I asked for a refund, they just send you an automatic email to tell you nothing is refundable.This company is a total scam. | 1 |
Pegasus Airlines | Don't travel with this company! They cancel flights and don't tell the customer! Also website was showing normal time. When I arrive to take that flight I got that surprise! Don't use this company! | 1 |
Grupo AirFrance-KLM | Don't trust KLM.My flight from Amsterdam was cancelled because of whether conditions. We'll what happen after?22 hours layover and home 2 days later was automatically booked for me.Constantly training to reach KLM but talked to a robot that didn't understand my situation.18 hours later, got in touch with a humane.Had do work for the airline, suggesting 9 other airport in the surrounding area to fly from.They told be they booked a flight from Brussels, bought a train ticket (out pocket).4 hours later, I ask them where my confirmation mail is only to be told that the plan is now booked… ooppsMore message, money and effort from my part, I managed to get a boarding pass 32 hours after my cancelled flight.Running on 4 hours sleep, going to see my family. Thank you for the misery KLM. | 1 |
Norwegian | Don't trust Norwegian Airlines and their website.We got caught up in the Gatwick drone nightmare before Christmas and Norwegian really messed with us.Logged onto our flight in their website the night before flying to see it clearly stated our flight was cancelled and we should contact them for a refund or another flight.This is the 20th of December and we need to get to Spain to meet elderly family so one of us is trying to call Norwegian Air lines and the other is looking for alternative flights along with ringing our insurance company who says they will pay £250 a person if the flight is cancelled. After 3 hours of trying to get through to Norwegian, knowing that we had insurance and the fact we should get a refund we are forced to come up with a plan B and book a flight from Liverpool and a train from London as all the flights from London are now thousands as everyone scrambles to come up with other options.Eventually get through to Norwegian customer services who after much messing then state that the flight is in fact still going. While on the call we log back into their website and the page has now been changed back from cancelled. (I clicked on the same link to the page emailed to me by my wife four hours before when she told me it was cancelled and it was different info) I then tell the customer services person it's been changed and there is an 45 mins of "please hold while I check with my supervisor" which eventually culminates in "nothing we can do now and send an email to their customer services."We do that and they eventually get back to us a month later with a generic reply saying sorry we can't help you and we are not able to communicate with you any more on this matter.So I'm now out of pocket for £800 because the Norwegian refuse to communicate about their IT mess up and the insurance company is not interested as the original flight did eventually fly.Thanks NorwegianOutstanding behavior to a customer who used to fly with you several times a year. | 1 |
Grupo IAG | Don't trust the BA Sales – they are misleading and fake.This is going to be yet another long negative review. I booked two flights back in October 2024 from London to Syracuse NY for 24th March 2025 in the so-called sale and was sure I had a bargain. I was flying via Barcelona to Philadelphia and then onto Syracuse. In February 2025 I booked a flight from London to Syracuse for 24th March for my 21yr old son and it was cheaper and more direct going straight to Philadelphia and then on to Syracuse on the same day. We hook up in Philadelphia and catch the same plane to Syracuse. I was really upset that I had been duped, and that BA had taken my money and then offered a better deal closer to the date. BA Customer Service online are useless at getting back to me on this and the reps I spoke to fobbed me off with 'flight prices change.' There are other equally ridiculous excuses that I won't go into here. No one at BA understood my annoyance and said there would be an extra charge to change my flight to the later one that my son will be on at £463 each!!! It's outrageous. I was told that the expensive part of the journey was the BA operated flight to Barcelona (I don't want to go to Barcelona) and that my son's flight is operated by American Airlines and that's why it's cheaper. BUT our flight from Barcelona is operated by American Airlines and takes longer, what is the difference? I fail to understand any of the logic.Don't get duped by the BA sale marketing – it's designed to get your money as soon as possible without giving you the deal you expect. I have been a loyal customer of BA for decades and as everyone is telling me (even cabin crew) that BA is changing for the worse and doesn't care about its customers. I will be moving my business to another airline going forward. | 1 |
Jet2.com | Don't trust their web-site. Jet2 say that the hotels put the details on their web-site. They do not provide clear full and accurate descriptions of the rooms and all inclusive and when challenged blame the Hotel but surely it is Jet2's repsonsibility to provide accurate descriptions rather than hiding behind - caveats about the accuracy on their web-site. The descriptions were clear on the other websites - On the Beach etc.. Cannot be trusted to provide clear and accurate information about the hotels.Jet2 contacted me subsequently and attempted to 'blame' the hotel for the inaccurate photo's and descriptions on their website saying the hotel posted the images and text. However, the clarity is clearly evident on other travel company websites which I assume were also posted by the hotel. Irrespective of this point, in my view, the content of the Jet2 website is the responsibility of Jet2 not the hotel and this was the basis of the contract with Jet2. | 1 |
Ryanair | Don't trust them, I booked a flight and when i was boarding the plane i had to pay an extra fee for a xxs suitcase that was on my ticket. I contacted the customer service and filed a complaint, but they act like I took a bigger suitcase so I have to pay the extra fee myself. They're misleading you as a customer... | 1 |
Turkish Airlines | Don't trust this bad airlineFirst they don't speak English or any other language than TurkishThey even can't spell their name when you call the service centreThey don't have good customer serviceThey are not educated enough to deal with clientsUnprofessionalDelays on flight and they won't helpNo meals providedNo place to rest provided if the flight is delayedWhenever you call for helpNo one to helpI wish counties will start blocking them from flying | 1 |
Norwegian | Don't trust this company. They sold me cancellation insurance which I have had valid reason to claim against, as they were completely inflexible when I had to change flights for medical reasons . I made the claim back in November 2018, with all valid paperwork included, and I have heard nothing, not even an acknowledgement. Follow up complaint emails have been equally ignored and telephone requests, after spending hours waiting for their call centre have been met with the audio equivalent of a blank stare, they have no clue how to handle the complaint. Avoid | 1 |
Ryanair | Don't trust to them. They need just your money. No way you can get the refund. They just think about their pocket, not the costumes right. | 1 |
Ryanair | Don't understand all the bad reviews, have used Ryanair a number of times. Only issue I've ever had was the first time I ever used Ryanair and was unaware of the online check-in service and was charged to do it at the airport. Totally my fault for not reading the email they sent me 48 hours before the flight alerting me to check-in online. Over can't complain for the priceOnce i got a ticket from Manchester to Dublin return for £40 | 4 |
Ryanair | Don't understand why Ryanair get so many negative reviews, I suspect some people just expect more than they are paying for!! This is a budget airline but that said we had no problems whatsoever. Staff were all very friendly and helpful, flights were on time, got us and our bags to our destination without frills or hassle. | 5 |
Ryanair | Don't understand why this company creates so much negative publicity for itself. Scrap all these ridiculous add ons, stick them on the basic price and the moans will go away. Clean modern planes normally on time you pay your money and take your choice | 4 |
Jet2.com | Don't understand why, when you pay extra for seats in the front row, there is no space for hand luggage!!!! So annoying | 4 |
Grupo AirFrance-KLM | Don't use Airfrance and DO NOT buy premium economy tickets!!. If your flight cancelled and you get a downgrade Airfrance will not refund the downgrade.Me and my girlfriend bought premium economy tickets and spend about an extra 950€ on these tickets. After a million mails and phone calls Airfrance only thinks they are requiered to reimburse 60€ for this downgrade.Where is the service and fairness in this Airfrance?!? | 1 |
EasyJet | Don't use EasyJet, If you make a mistake with your booking and what it changed they charge you £49. If you want to cancel you're booking and get a refund, they charge you £49 | 1 |
Ryanair | Don't use Ryanair for car hire, not unless you want to be ripped off. Feel like I have been dealing with a bunch of crooks | 1 |
Ryanair | Don't use Ryanair if you have ever cancelled or had a flight previously cancelled as they will not let you fly until you pay them the charge back.DON'T, DONT USE RYANAIR as they will leave you stranded. | 1 |
Turkish Airlines | Don't use Turkish Airline ever , try to avoid this company . They canceling flights also blocking option to change flights and forcing existing passengers buy new ticket . I was open several complaints and was contacting with services and nobody helped me. Also each agent that I was contacting was changing every time prices. They trying to steal money. DON'T USE THIS company ever. DON'T FLY EVER THROUGH TURKISH AIRLINE | 1 |
Grupo AirFrance-KLM | Don't use can't be trusted cancelled less than 24hrs before flight offered no alternative & customer service didn't care unless you paid £600 upgrade | 1 |
EasyJet | Don't use easy jet.Discriminated and unfairly treated in the plane because of your skin colour.Made a complain but never had any respond | 1 |
EasyJet | Don't use easyjet I have just got back from djerba and while we was their we had £800 stolen out of our safe. I communicated with easyjet through out the holiday through emails but know we are back they don't want to know all they say is claim on the insurance which we don't know if we well get the money as its a closed currency country so I can't prove how much we took. Absolutely disgusting easyjet what we went through once they get their money they are not bothered. This is my first time with easyjet and my last they could have had alot of money of me as we travel 3 times a year and spend alot on holidays but we always go with tui and from now on we are staying with tui your loss easyjet | 1 |
Wizz Air | Don't use it!There is no need to loose your mental health! | 1 |
Grupo IAG | Don't use them on Dublin Amsterdam or many other Europe destinations. They put you into two yes TWO holding areas Gate 335 first which is a long walk from T2 and then you are herded like cattle onto a shuttle bus to South Gates ( having being told there are services there - what a joke - one man at the food & drink stand 20 + in the queue!)Go Ryanair next time. At least they are efficient and value for money. I paid extra to fly with aer Lingus but have learned my lesson | 1 |
Ryanair | Don't use them!! Pay extra to fly with anyone but Ryan Air - £115 for a name change!! DISGUSTING | 1 |
Vueling | Don't use them, it is not worth the gamble. If something goes wrong, and it will, you will have to use countless hours to get vueling to fix their mistake.Anyway, I booked a flight with vueling.They afterwards changed the flight times to something that I couldn't use.I was offered a full refund (approx. €520), which I had to accept within 2 weeks.I accepted immediately, though when I called them, the guy on the phone said that I should wait a month or so since they might change the flight times back. Nice try to get me to miss the 2 week deadline. Didn't work.So I was waiting for my money to return and it didn't.I wrote them and they had some lame excuse about waiting for response from their finance department.I wrote them again and again, same excuse.Finally, after half a year!, I get a reply asking for my bank account information. As if they couldn't just have transferred to amount back to the visa card that payed it.I sent them the info, and got an email saying that I should have my money within a few days.Anyway, I still didn't get my money, so I wrote them. Again.And they forwarded me a copy of a "proof" of initiating the transfer of my money. I could see that they had only done so After I wrote them the last time.This was today, and I still haven't received my money.I will push them til I get it, or I die, whichever comes first, though I'm beginning to suspect the latter.I know that I will never ever ever use Vueling again, and my only comfort is, that they must at some point (hopefully soon) run out of costumers who haven't had such horrible experiences with them, that they wow to never return. | 1 |
Pegasus Airlines | Don't use them. Cancelled our flight home from Antalya at 22.50hrs for 8 a m flight. No compensation!! Had to book with jet2 so hundreds of pounds out of pocket. Customer relations say only contact is by e mail which takes days to respond. The flight out was delayed 2 and half hours. Do not use them at any price | 1 |
Ryanair | Don't use them. If I could give a score of 0 I would. I've had to move flights twice at the cost of £260 each time due to the pandemic. They advertise that our charges are low. No just ripping customers off more. They also won't refund you if the country turns red and you obviously don't want to fly, they will still send out airplanes so blame it on you for not going. Other more reputable airlines will refund you and also do sensible things like cancel flights | 1 |
Vueling | Don't use them. Just don't. Ryan air is better! I did not get a refund although I cancelled within the time limit and there is no way of making a complaint. | 1 |
Ryanair | Don't use this Company. Its cheap at the beginning, but EVERYTHING costs extra. Even the allowed luggage one Way siddet ly cost 55 extra euro on the Way home, for the exact same bag. Terrible service and inpoleight staff. Will never use Ryanair again. | 1 |
Iberia | Don't use this airline - they overbook, then deny boarding and then you are stuck.I bought tickets to get back to Frankfurt from Bogota, months before the flight was supposed to happen. They booked us on a flight that was massively overbooked, so we were denied boarding. Staff was completely unhelpful and we are delayed by 24 hours in the best case. We are still stuck in Bogota at the moment. Local staff is completely unhelpful and I doubt that any of this is legal.They can overbook, deny boarding and provide you a microwaved dinner and substandard hotel and that's it. They don't offer any help or compensation worth mentioning (150 Euros if you voluntarily step down). We weren't told our rights as passengers, were given conflicting information (such as that denying boarding and voluntarily not boarding is the same thing), weren't provided any vouchers and in the middle of the discussion the staff literally ran away, leaving only one member that only told us how to get to a hotel. We've spent hours researching and connecting with lawyers, trying to find a way to get back home and put this behind us.The 100 Euros or so that you can save by flying here can hit you way harder in the long run. I wouldn't use this airline anymore, even if the flights were free. | 1 |
EasyJet | Don't use this airline as there's a good chance you won't even get on the flight. Easyjet are not interested in finding solutions to the problems they present you with at the check-in desk. We booked a holiday package to Greece for 10 days and we were denied check-in for the flight. We were told that because I'm an EU citizen and my wife is a Non-EU citizen, the Greek customs would refuse entry without our marriage certificate. Easyjet informed us that there's nothing they can do and to leave the check-in desk. This was nonsense as Greek border control never asked for a marriage certificate when we arrived. We had to pay for new flights and lost 2 days of our holidays because of easyJet's incorrect information. | 1 |
Eurowings | Don't use this airline if you are disabled. My husband who is a wheelchair user was seated at the back of the plane (furthest from the toilets and exit). When he asked for help in getting to the toilet, the cabin crew said that she was ' too busy'. They wouldn't allow him access to his wheelchair during a 4 hour stopover ( and don't get me started on Dusseldorf Airport policy of 'holding pens' for disabled passengers!) which resulted in them losing his custom made moulded wheelchair cushion. Horrible experience. | 1 |
Ryanair | Don't use this airline they thieves ,charging you after booking your ticket for different things and you have no choice to pay ,when you call them they have very poor English language customer service, god help me on this air plane . Con artist air line . | 1 |
Norwegian | Don't use this company especially if your bring musical instruments as cabin luggage! This was my last flight with this airline company for sure.... | 1 |
Lufthansa | Don't use this company, I booked a £200 flight via TravelUP a UK travel agent London to Frankfurt (1.7.22), Lufthansa cancelled the flight after check in and I have so far received (6 months later) £133. You may say I am lucky, my view is I have been robbed. | 1 |
Turkish Airlines | Don't use turkish airlines they refuse to return you're refund even when they say it will be cleared in 7 days . I have email proving they will pay and rtn my flight money | 1 |
Ryanair | Don't use when flying to Marrakech specifically. They use a completely different system where online check-in does not work but this is not communicated. The staff at Morocca airport are also extremely rude and will charge you extra to get their kicks. | 1 |
Ryanair | Don't want to give one star. I am looking into how to lodge a formal complaint about this terrible company. No leeway re Covid from them whatsoever. Our flight was booked in January 2020 before we knew about Covid, but we cannot travel to Canaries due to Foreign Office Advice etc. They do not take any notice of that and keep going ahead with their flights and state large fees have to apply if anyone wants to change to next year. They have got £300 of our money that we cannot get back and when I attempted to change the flights to next year it came up over £200 just to change the flights. They are not getting a penny more of our money. I spoke to them three times and it was like talking to robots. I hope the Aviation Authority and the Government do something about them as how can they get away with this. They couldn't give a damn about passengers catching Covid, just after our money. Disgraceful. As the public, we will all remember these horrendous companies when Covid disappears or the authorities are able to bring these sorts to task. The answer is, don't book with them anymore. They can stuff their so called cheap flights. There are other airlines that have done the right thing by people. | 1 |
EasyJet | Don't want vouchers !!Want my hard earned money back !paid for fights to spain, easyjet cancelled due to corona virus which is ok but they now are just being offered vouchers , tried emailing and phoning, no chance....if you paid by credit card ring your credit card company up and claim from them, they won't tell you that you can just say i want a claim under section 75 of the consumer credit act 1974.look it up and use it, i'm sure they will be straight into them for a chargeback... | 1 |
Grupo IAG | Don't waste time buying; hold your ticket at 10 euros. You won't be able to complete your book, especially don't try paying via PayPal, as that won't work. These problems have been present on the British Airways website for the last 10 years! Even a kid could easily fix them, but no, British Airways won't fix it. It doesn't care for its customers." | 1 |
SAS | Don't waste ur money I wouldn't raccomend SAS to anyone I lose the flight because they didn't let me to do check in onlion even my ticket I was both it before 4 hours and they knew it that I was travelling from very far to catch the flight I paid for my ticket but I lose all my money because they didn't let me to check in onlion when I came to the airport in the airport they sayed we are sorry we wouldn't let u to the flight because of ur check in u have only 35 minutes left to the flight so must talk to the SAS and then the most good part is about them they even doesn't have a ticket offices in the airport but instead other airlines have in the airport there offices so in case if u have a problem with ur ticket they can help but SAS now way u must to talk to them by cheapest phone call and then obviously the last 35 minutes which had I lost it on the phone call so at the end sorry sir sorry mam but sameer khan lost 126€ of his flight and u know the worst thing about them they offer me a charity which is called onlion coins around 1000 something I don't remember but they said it will be 15$ 😂😂 so I throw everything on their face and leave the airport so if u wanna lose ur money and waste ur time and get depressed then please buy a ticket with SAS airlines ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘👠| 1 |
Turkish Airlines | Don't waste your money and time with useless @TurkishAirlines and their useless @TK_HelpDesk. You will never get an answer nor a refund. | 1 |
Turkish Airlines | Don't waste your money with this Airline!I have now had two consecutive trips from Riyadh to Milan Bergamo (via Turkey) cancelled at short notice.I will NEVER waste my money with this company again.On both occasions (9th Feb and then 5th April 2024) I have had to spend significant amounts of money to fly with other airlines at the last minute.The only option for compensation is a refund of the original ticket and if you ate something in the airport this might be covered.I have spent literally hours on the phone to their customer services and inputting evidence of my out of pocket expenses caused by Turkish Airlines "Operational difficulties" onto their web platform - only to be told time and again by the same standard email response that my claim cannot be refunded.@Turkish Airlines. DONT OFFER FLIGHTS YOU CANNOT RUN! SIMPLE.Utterly useless company and awful customer service. | 1 |
Turkish Airlines | Don't waste your time and money with this airline. Go with Emirates and save yourself from headaches and troubles.I used to work for Qantas and Jetstar, so I had an idea on airline policies and booking, but the agent I spoke to didn't do anything and just insisted on what he wanted to say. Contacting support is very difficult. They fly internationally, yet they don't have a toll-free number or a live chat for people outside Turkey. You had to spend more money to get to their call center and still not get any help. | 1 |
Vueling | Don't waste your time on this flight company .....Really not worth the stress. Always look for alternatives.....even if it is Ryanair! | 1 |
EasyJet | Don't waste your time they only pretend to care | 1 |
Grupo IAG | Don't waste your time with BA - planes are so old that the seats are all falling apart, the food is well below par compared to most national carriers and the staff is as horrible as the seats.No customer service, horrible attitude and over crowded T5 makes the whole experience from start to finish something to forget | 1 |
EasyJet | Don't waste your time. If you have plans to board your flight when your boarding pass states, think again. Ridiculous excuses for our 3 hour delay to Tenerife - apparently the weather wasn't the right condition, despite there being no snow / rain/ wind/ ice etc. The next excuse was that they didn't have enough staff. How hard is it it find an air hostess in an airport? Disappointed. Do better. | 1 |
Ryanair | Don't worry all. Ryan air will go bust within 10 months once Mr Scam gets his dirty thieving hands into his pocket to pay back all his customers refunds. Do not take vouchers otherwise you won't be able to get full refund.Here is the clarity on how to get money from Ryan Air If the supplier will not refund your money and you paid using a credit or debit card, your card provider – usually your bank – may agree to reverse the transaction. This is called a chargeback. In order to start a chargeback, you should contact your bank or credit card provider immediately. Good luck | 1 |
Wizz Air | Doncaster to Budapest. Check-in opened 2.5 hours before departure, so I could early drop off my bag, and spend more time in duty-free shopping. Boarding started a bit late but the staff was friendly and smiley. I am tall but I find this seat comfortable. Onboard prices could be cheaper, no hot meal, unfortunately. If you book early you can get really cheap tickets. | 10 |
Wizz Air | Doncaster to Vilnius, decent flights both ways and crews pleasant for LCC. Usual fare so you get what you pay for. The only thing they could do with sharpening up on is the priority boarding which tends to be a bit chaotic. The other thing they seem very keen on is getting you standing on stairs waiting to board - every time I’ve flown with them I’ve ended up standing in a stairwell for 15-20 minutes. Other than that I would use again. | 8 |
Wizz Air | Doncaster to Vilnius. OK it was very cheap but turned out to be very uncomfortable before we had boarded the aircraft (which did leave on time thank goodness). I have two main issues: We had booked priority boarding because we were a party of 5 with a baby of 1 year and wanted to sit together. We found that in practice this meant we could stand at the head of the boarding queue with a restless baby for about one hour. Departure gate staff made no attempt to deal with this by for example getting passengers to sit down until boarding was imminent or announcing that priority boarders could jump the queue when the gate was opened. I subsequently complained to Wizzair about this and they confirmed that priority boarding meant nothing unless present at the front of the queue at the time of boarding. It is true the flight was uneventful and extremely cheap so I have not rubbished them completely. | 4 |
Lufthansa | Done with Lufthansa! I used to love the airline and their outstanding service but somehow they managed to become one of the worst airlines in the past few years!I had an emergency and needed to get to my dying father in Germany immediately, but their customer service couldn't care less. All of them were extremely rude and condescending. They had 0 problem solving skills nor customer interaction skills. It was terrifying, disappointing and extremely frustrating. I called about 6-8 times hoping I could talk to someone who would maybe have a heart and wanting to help me. After being hung up by 3 service representatives (one just never said anything on the other end of the line and 2 put me on a 15 min hold and then just disconnected) I finally talked to the 1 competent person who cared enough to help me and get me on a flight.For my return 2 weeks later I had to call again and no surprise 3/4 were rude and not willing to help. 1 again put me on a 15 min hold and the hung up on me (that seems to be a common practice if you don't want to do your job and not help your customers) and the last one was finally kind enough to help.I will NOT return to Lufthansa as I have many other options to fly with other companies who by far have better service than Lufthansa has. And I recommend others to do the same. | 1 |
Wizz Air | Donetsk- Luton. This flight will make me think twice next time I may book with this airline. Once the boarding was completed we started to see the captain and two engineers coming back and forward from the flight deck. One hour later passengers were disembarked due to a technical problem. One hour later the flight was cancelled and an airport assistant said us that Wizz had no local assistance in the airport. However she would have tried to provide assistance booking in a local room. I phoned to Wizz Air customer service the phone call is chargable and four minutes cost me £4.82. The Wizz assistant said that I had two options ask a ticket refund or wait until Wednesday (three days from the flight cancellation) for the next available flight. She said that there was no guarantee of a full hotel refund. I decided to take a train overnight and go to Kiev where more flights were available. In spite the situation Wizz Air in Kiev refused to bring me in the next flight Kiev-London available in 5 hours and asked me the full cost of Euro 200.00 which I refused to pay. The airline then replied to my refund request stating that they fall within the EU regulations for some passenger rights and under the Ukraine regulations for other things like ticket refunds. So I need to ask the refund to Wizz Ukraine which I got two weeks later. The lesson learnt is that there are hidden costs which can surface when things get wrong. The entire return travel costs me Euro 285 more than planned. | 1 |
Grupo IAG | Donot use this Airline on our return we had 3 flights the first flight was delayed due to a problem with the plane which was changed this meant we wouldn't get our BA flight in Johannesburg BA customer service advised us to move our flight to a later one which we did on there advice we where told there would only be an Admin fee they then charged us over £3000 for 2 people 2 flights home bearing in mind we had already paid £1500 return.When we complained about the expense they were not interested profit before customer Care shocking. | 1 |
Iberia | Dont Trust them!They lied to me and enusred me all these promises about my flight and I made the regular bookings for accomadations and trains etc, everything that you usually need on a trip and then they turn around and say they cant help me after Ive booked. When I called customer service he told me to shut and hung up on me. I informed him he broke the law by misrepresenting the service and just talked over me.Dont just take my word- look at all the other complaints about their customer service. Please do not use this company - it is a shell of a company after Covid only looking to make sales to keep them afloat and then not following up on their promises. | 1 |
EasyJet | Dont believe a word they say I asked for a full refund on my cancelled Tenerife flights ..... today I received an email saying I'm getting credit / vouchers which I don't want I have now tried contacting them by phone email but they don't answer I'm going to have to take this to a higher authority to get my refund | 1 |
Ryanair | Dont believe the sarcastic comments. You'll do me | 4 |
EasyJet | Dont book if your child turns 2 while you're travelling. You wont be abe to check in online and be forced to do so at the airport taking whatever seats happen to be left available. | 2 |
Ryanair | Dont book this airline!! Its not worth it buy a real ticket and enjoy your time this airline is the devil they will lie and cheat you until you want to kill somebody. | 1 |
Ryanair | Dont book with ryanair if youre going to wales. Wouldn't let me cancel a flight. They stopped flying to Bristol for business needs apparently and wouldn't let me keep the funds to book something else at a later date. Had to forcefully book another holiday. I ended up booking with easyjet instead as they fly from Bristol. Horrible service. Waiting ages to get through to a human on chat. Tried ringing but it wouldn't let me call them and kept hanging up on me. Don't fund them. They are a terrible airline | 1 |
Wizz Air | Dont book with wizz airI tried upgrading my seat and it didnt work.On the airport i had to pay 133,82€ extra to get a boarding pass..Thieves...Still no upgraded seat.. | 1 |
EasyJet | Dont bother buying the pre paid bistro vouchers. By the time the staff got to us all that was left was a pot noodle | 1 |
Ryanair | Dont bother to complain, they dont care. | 1 |
Grupo IAG | Dont bother....Does anyone work at the help centre? I go away tomowwor and cant check in online and cannot get through. Ive been trying for 3 hours. Had the same problem last year out in the states to change my flight and took 3 days to answer.... Think I will go with Virgin next year....Never had this with them. | 1 |
Ryanair | Dont buy one!Purchased a physical gift card for my nephew's 21st birthday on 18th March, his birthday was 28th March...and guess what...we are still waiting for it to be delivered. Absolutely fuming as way past my nephews birthday now. Cant get through on phone have tried too many times to mention. No response to emails. Eventually got through on a live chat...not much help, didn't even want to locate my order just said contact us again in 3 weeks!!!! Eventually after saying I wanted my money back they looked further and said they would escalate the matter and I would hear from them within one week. Well 2 weeks later Im still waiting for a response so will be charging this back on my credit card as I fear even if I did get through to them again, I wouldn't get my refund!! | 1 |
Air Europa | Dont do it! Gatwick to Sao Paulo via Madrid with Air Europa. Delays, disorganisation, chaos, few (unfriendly staff) little food and you have to beg for water - and they don't want to speak English. Took two hours for the three staff (then two) to check in the whole plane. So long that they had to hold the flight for us to board and delayed the flight. Food and water non existant. At Madrid same again, one metal detector for the plane load of us to get through. Ran to get to the gate in time, more extended queuing. Didn't need to worry as they didn't seem keen to take off on time. Long queue for the next leg, once through the boarding gate I got dragged aside and asked for my flight number for the return journey, which after much drama they looked up. No idea why. Dinner was okay. Anyway I've never encountered anything like this before. Total chaos. | 1 |
Turkish Airlines | Dont ever go through turkey its 3rd time they delayed flight. So we can get visa to stay in turkey. They keep pushing us get visa. This time they delayed whole worlds connecting flight from turkey. And Turkish air line staff in Istanbul are really rude all of them. That my last time never every travel through turkey. Prefer to pay extra I will go through Dubai. Really sham for turkey air line system | 1 |
Ryanair | Dont ever sit on 11a - theres no window and that is quite scary... | 1 |
Ryanair | Dont expect courtesy or confortness. It will get you there for a cheap amount | 3 |
Ryanair | Dont fly with ryanair. Just had an awful experience. Bought a ticket for my 13-year-old daughter to budapest. She was to fly by her self. There were no restrictions on the purchase of the ticket. We arrived 1 hour 50 minutes before departure and, like many others, were first punished with a fine of 50 euros for not having checked in online. After paing the fine they then told us that she could not fly alone as a 13 years old on.I work as a doctor myself traveling all over the World and never experienced anything like that. Will strongly warn anybody to fly with RyanairSøren BrynaldDenmarkMD | 1 |
Pegasus Airlines | Dont forget something in the plane it will be impossible for you to refind it, they keep all stuff | 1 |
Ryanair | Dont give Ryanair your money! Book any other airline for peice of mind.If this company decide that you can't fly they'll make it impossible for you to get your money back. Their service is aweful at the best of times, but the CEO is seemingly exploiting the current situation.Take another airline that looks after their customers. Not a company that will take your money and fail to deliver on their promise. | 1 |
Ryanair | Dont have the app on my phone and so had to check in using the website. Entered all my details - eventually managing too, as the website is terrible - went to check in and got nowhere. Terrible layout and no support. AVOID | 1 |
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