Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Grupo IAG | Dont know where to start trying to organise flights for our wedding.The app being glitchy and kicking me off, the ticket prices are reasonable but the price for seat selection is scandalous!!!And to mention we cannot select seats for return leg it allows us to select seats but does not confirm them no matter where seat is.Emails received must be close to 50 so to try and find the actual important email with any required information is near an hour task!!! Online and phone help is no help. Basically BA has ruined our wedding before we have even departed to go there! Avoid avoid avoid | 1 |
Ryanair | Dont let them fool you with the low fares, that quickly gets bumped up with other junkyard excuses. Had to wait 10 hrs to get on a flight and they would not offer another earlier empty seat flight unless i paid for it which, was more than the original cost of flying. Poor customer service and sarcastic staff.. not worth the cheap flight. Just pay the extra somewhere esle..lol | 1 |
Lufthansa | Dont prefer the lufthana Airlines. Customer services are very bad kindly avoid . they dont provide option to changes the ticket in online and they provide false promise | 1 |
Ryanair | Dont travel with Ryanair if you are old or disable. Or just if you are an nervous traveler. They will NOT help you if you have a problem. Also they scam you on things like extra cabbinbags and such only to make you pay 60euro extra at The gate, so obvious haha | 1 |
Turkish Airlines | Dont trust Turkish Airline. Be cargull.I bought a ticket for Copenhagen to Istanbul and second flight from Istanbul to Shiraz. Everything was ok.Two days after I bought ticket Turkish Airline sent me a medsage that your flight changed. Unfortunatly I trust to them and did not check the new ticket and confrem it. But I found that they did a big mistake and change my second flight to first flight!!! That means at I should first fly on 29 from Istanbul to Shiraz!!and on 29 at afternoon fly from Copenhagen to Istanbul!!.Finally Turkish Airline charged me for 926 kr and gave me new ticket.One of my friend also had the same experience . That means Turkish Airline cheating to take more money from passengers | 1 |
Pegasus Airlines | Dont trust free cancellation they are thief. They telling you have option to free cancellations 24 hours before your flight but as soon as u cancelled they charge a lot of money for that 👎ðŸ»ðŸ‘ŽðŸ» rubuish air lane | 1 |
Ryanair | Dont trust this company with your money , left myself and my wife stranded in fuerteventura 28/03/2020 after notifying us of flight cancellation on 16/03/2020 given the option of book another flight or ask for a refund , no other flights available ,refund application not working , managed to book another flight with them for 31/03/2020 booked and paid for on the Wednesday cancelled the next day , now owed for four tickets , two for myself and two for my wife , eventually had to make our own way home via two flights one to Madrid then onto Heathrow , we originally flew out from Liverpool , now stranded at Heathrow had to hire a car and endure a three hour drive home in the early hours , at present £650.00 out of pocket and Ryanair refusing compensation as they have listed unexpected circumstances which I agree with but they still have a duty of care to repatriate customers for which they have failed miserably , I will be fighting this every step of the way they are an absolute disgrace , incidentally the day we flew out from Liverpool 14/03/2020 we were allowed to board the plane at 13.20 for a 13.35 departure we were sat on the runway until 18.50 with no explanation for the delay , we were not offered so much as a bottle of water during this delay , they even changed the flight crew because of the delay , the new crew announced over the loud speaker that they could not give out refreshments i.e food or drink as it would come out of there wages , they then proceeded with our flight to our destination knowing full well that the island had been locked down . | 1 |
Ryanair | Dont trust this strange bird i got hptel canceled good wether but still 2 hour delay | 1 |
Ryanair | Dont understand Ryanair's "Always getting better" program !.First saying nothing changed to seating arrangements to later give some new explanation on BBC.Putting you apart if you don't pay, but also 10 rows in between, is that "Always getting better" ?.It's not about the money you pay, it is about a company that makes false promises "We are more friendly" !. But backstabbing, bullying and being unreliable is just in Ryanair's DNA.Come up with new ways to generate money, no problem with that but don't treat your customers as fools. | 1 |
Ryanair | Dont use Ryanair! I booked my tickets from Athens to Prague with return tickets and connecting flights to Milano (Bergamo).When i arrive to Prague i noticed that they changed my return tickets .The returning flight from Prague arrived in Milano at 17:30 and the connecting flight , flying at 16:30 and on the tickets wrote ''-1hour connecting''.I contacted them and asked me to pay , so they will uncheck and booked me other return tickets and when i told them that its their issue and not mine, they told me that they will refund my money or booked me other flight .I asked them to booked me tickets for other flight and told me that the next flight is 5 days after or i could take my money back. So, i booked with other company and i pay 400e more!I agree to send me the money back and it supposed they will had send the money in the next 7-10 next days, but i never receive the money!I contact them and they told me that they dont know what happened and isnt their fault but unfortunately for them , i have keep all the messages from the support team and i show them, then they told me to wait and be patient!Also, the support team asked me to burn the tickets and not publish them! I have the tickets and i will post them on Reddit, Twitter, Facebook and everywhere!I will not use Ryanair for sure! | 1 |
Ryanair | Dont use Ryanair. they have NO customer service. The most confused homepage ever seen. The people you are talking to in the phone speak really poor English. They will not help you at all. All they are interested in is taking your money from you. They are rood and arrogant when they speak to you. I will not recommend this company to anyone. Please use all other flight companies than Ryanair. | 1 |
Turkish Airlines | Dont use them or any agency as they pass you from one to another and don't take any responsibility. I booked a flight and their insurance through budget air which was £30.19. which was expensive but in these covid times I wanted to be sure I was covered. However, the insurance policy number never appeared so worryingly I had to fly without insurance. Budget air then said they couldn't refund me and to contact the airline, (Turkish Airlines), who said it was budget air who took my money and should refund me. There is only email contact which is a robot service and no tel number. Neither budget air or Turkish airlines will take any responsibility. Back and forth. Disgraceful.BUK-20684275 | 1 |
Pegasus Airlines | Dont write that many reviews but pegasus really forced me into it. Had 4 flights from Amsterdam to Istanbul and then to the Gulf for vacation. 1 word: absolutely worthless airline. The flight attendants hate their jobs and were actually yelling at people. Some didnt even welcome or say goodbye to travellers. Its a budget airline so no problem, but they are absolutely unreliable. They cancelled multiple flights without reason and are unavailable after through email and telephone. When you do reach them after waiting an hour on the phone, they are rude and give u misinformation. Immediately they will offer a refund, but never a solution. when its ur flight home and u get told to go figure it out Youssef, after rebooking multiple Cancelled flights something might seem structurally wrong with this airline. Their local office even tell you to book a different airline.The culture both at checkin, in the plane and at customer service is the same. you pay a lot more than you think you are when booking them, pray to God you dont need them if u do book them. Same for Turkish airlines the mother company. They should send their money on cudstomers instant of ads with Messi. Shyson Thomas should be ashamed of himself.Eventually forcefully went back with Qatar Airlines and absolutely BIG difference.every day a txt of cancellation because of half empty flights.Never again Pegasus, id rather walk | 1 |
Ryanair | Don´t believe the rosy review by John Burke below this.Ryan Air will MILK you whichever way you try to board one of their planes. They will spam you with mails of add-on offers and hide important messages inbetween the 17 spam emails you are bound to get from every booking you make.Ryan Air will make you pay for services such as optional seating if you do not opt out AGAIN, AFTER your booking when you originally opted out the seat-picking.Ryan Air will charge you double the price of your actual plane ticket if you do not check in DAYS before your flight - unlike any other company, who do checkins 2 hrs before departure.Ryan Air will ignore your complaints and questions afterwards.Ryan Air will have you fly with underpaid staff and overworked pilots on the brim of their sleep limit.Ryan Air is not a worthy carrier for humans. Maybe they shold deal in cargoing Rockwool or similar non-sensitive materials.Boykot Ryan Air forever. Just opt-out full-stop. The other European lowfare companies always end up the cheaper option and the nicer experience. | 1 |
Grupo AirFrance-KLM | Don´t go with KLM!I booked more expensive tickets to ensure I could change my plans. But when I needed to cancel it was almost impossible to do that! They have the worst online service for this and when I called to check everything was correct with my cancellation no one was "the right" department!? I was put on hold for a terribly long time. It is nearly impossible to cancel your tickets that are fully refundable. Catastrophe! So not professional. Bad. | 1 |
Vueling | Don’t be fooled by the cheap prices. For all the extra cost you might as well fly with a more reputable airline. I booked this last minute not knowing the extra charges that was on top of my flight cost. It’s not the price it’s more of principle. I got charged for a carryon that clearly can fit in the overhead bin and paid 50euro which is ridiculous. The online price was 57 euro. They had two different measuring examples for carry on luggages. One was a size of a book bag and the other one was actually a carry on. I only saw that when I got the gate and was disappointed. Besides company the Flight Attendants were friendly and did their best to make sure the clients were comfortable. | 3 |
Wizz Air | Don’t waste your money even looking at this airline. They will charge you everything they possibly can (pay it or don't fly at the gate). I booked extra leg room, was charged 50€ for it, of course they changed my seat and now its impossible to get anyone to help me get a refund apart from AI silly chat assistant. Utmost frustrating and unhelpful, total waste of time and money! I paid for the flight over 324 € + 50€ extra charge for one cabin suitcase +50€ for extra leg room (not respected by the airline in the end) = total of 424€! Not so low cost after all...absolute disgrace! Customer service appallingly difficult to get to! | 1 |
Wizz Air | Dortmund to Belgrade. I have to say this has to be one of the worst flights I've ever had. Wizz air is bad on the ground even worse in the sky. The plane was not too old but it was filthy. No leg room and ground staff was terrible. The crew was polite but disinterested. Wizzair does not send email notification for online check in, however if you don't check in online they will charge you 35 euros. They asked me at check in to remove 600 grams from my check in luggage and put in my hand luggage. I will never use their service again. | 1 |
EasyJet | Dortmund to Luton. This was the last time I used Easyjet. I don't care if I need to pay double the price for a ticket. I passed the check in Dortmund airport, head to my gate and waited to board. I had a luggage and a backpack as I had my suit in my hand luggage and didn't want to ruin my suit. My two bags were less than 8Kg so there was enough space to combine them in one. Easyjet's employee told me in a very rude way that I need to put everything in one luggage and told me "you get what you pay for". Of course I put everything in one bag but Easyjet should have in mind that it doesn't do as a favor when we pick it as a flight service provider. | 1 |
Wizz Air | Dortmund to Nis. The flight was extremely good. Wizz Air is a low-cost company but you get the best experience. All you need to know about entering an airplane or a ticket can be easily found on their site. You just need to be well informed. | 10 |
Wizz Air | Dortmund to Vienna. This company will try to monetize you in any way they can. Read the fine print. Check in between 48 and 3 hours before your flight. Hope they sit you next to the person you booked with and try not to pay too much attention to the condition of the plane as you are boarding and it will be fine. Otherwise expect to pay 2x or 3x the listed ticket price and be nervous. | 1 |
Ryanair | Double booked on their website and after wasting hours trying to get through to their customer support I was told there was nothing to be done. They Stole my money over a misclick which I am sure is illegal. Would not wish Ryanair on my worst enemy. | 1 |
Jet2.com | Double booking seats by jet2 delayed plane by 30 mins. Ok coming back as very efficient Greek jet2 gentleman helped us. 3 telephone calls from Crete got us nowhere & still awaiting reply from customer services. | 1 |
EasyJet | Double charge a hand laggage,Lost it for incompetency of easyjet staff.Terrible inflight service, the hostess was not even able to open the door of the plane. . | 2 |
Ryanair | Double charge of cabin bags. This is my first time using Ryanair and I don't think I will use it again because how can I pay for priority with 2cabin bags only for my bathing soap to be thrown away all in the name of i cannot onboard with it meanwhile I told them to put the bag under the plane but they insisted I should onboard with it only for me to get to the gate to be told I have to pay £75 because the bag cannot fit in that small space provided for bags. The bag am carrying is weighed 12kg wherever I travel with and it's not even up to that, it is always below so I've been double charged for a small bag. | 1 |
Grupo IAG | Downgraded from Premium Econy to economy on boarding, no reclining seats for 12 hour flight to Mauritius. Had paid for specific seat. Flight manager very apologetic and said BA would be contacting us offering substantial compensation.Needless to say no contact from BA and no response to claim made on portal. Went to CEDR and after some time got an offer from BA which we reluctantly accepted. After another month I have still not received their payment. Next year's trips all now booked with different airlines. Why can they not do what they say? | 1 |
EasyJet | Draconian cancellation policy.Booked a flight and realised I'd got the dates wrong. Still had to pay the £49 cancellation fee, even though I'd made the payment minutes before. | 1 |
EasyJet | Draining dealing with customer services. Trying to make a claim for expenses after they cancelled a flight. Firstly if you put claims form in to the search engine it doesn't come up. They send communications from a donotreply address then they ring off habitually after you have been waiting for 20/30 mins. So frustrating | 1 |
Grupo IAG | Dreadful - I couldn't take my cabin bag aboard as the flight was full (loads of room in the overhead lockers) I arrived at Krakow, my case didn't; they'd put the wrong bar code on it. Reported at Krakow, no spare clothes, half my money missing and no plug adaptor. 7 hours online to the untrained customer service line who couldn't access the baggage system. 3 hours shopping to buy essentials. Case eventually sent to Krakow airport so I collected on my way home. Dozens of messages on X, Instagram, Facebook but the Customer Relations team own the record and you cannot contact them. Social media team a waste of money. 3 weeks after providing my account details, they still haven't reimbursed me and have opened a new ticket for the time I lost on my short break but won't tell me the reference number. No one takes ownership no one keeps the customer informed you cannot contact ANYONE who can progress the issues. I thought Virgin Media were bad at customer service but BA take it to another level - absolutely appalling lack of care and professionalism They should be (but probably aren't) ashamed of themselves - 2 basic premises of Customer Service - take ownership and Keep the Customer Informed NEITHER of which they action | 1 |
Grupo IAG | Dreadful Airline not a shade of their past when they boasted the world's favourite airlineI didn't actually fly on BA metal but because I had a couple of COVID vouchers which they refused to cash refund I was forced to book my London to Bangkok flight through the BA websiteIt was a disaster from the get go I might have just as well booked through a TA first of all they don't offer a choice of fare options they either offer you the almost most restricted in my case N class (Qatar Airways) or the most expensive (BHY) if you book directly with Qatar you get around 4 different levels and I'd normal select the 2nd level which gives free seat allocation and 30kgs hold luggageBA also charge you £150 for a date change despite their web app claiming changes are free of charge (Qatar airways allow 1 free date change on the fare I was using)To add insult to injury they removed my seat allocation because my one world tier dropped from sapphire to ruby yes within their rights but pretty mean all the sameIronically Qatar airways put me back in the same seats at the airport check in Qatar are really a world class airline and well deserve their current ranking of the world's best airlineI would really urge reader's not to book a flight through BA unless it's being operated by them as all the rules they advertise only apply to their own flights and not code sharesIt has been a horrible experience but learned a valuable lesson and absolutely zero help from BA I wrote them a letter and sent it to their registered address in West Drayton and a response never happened | 1 |
Norwegian | Dreadful Airline, after covid and removing all International transit flights I can no longer use my points... e.g. To Spain from the UK the flights are few and includes a stop off... who wants to spend 14 hours getting to Spain from the UK!Life is too short, lol. | 1 |
Pegasus Airlines | Dreadful airline in every senseðŸ™They lost my luggage and ruined my holiday! They've refused my claim and won't budge on it, as they say the report I got at istanbul airport was only a 'courtesy report' because check in staff at Manchester didn't put a baggage sticker on my passport or case! So no holiday tour and luggage never seen again and £3500+ out of pocket. Nobody is taking responsibility | 1 |
Lufthansa | Dreadful airline these days. I had selected window seat 6A some weeks before the flight and then had an email two days before my flight stating that my seat had been changed to 4D, an aisle seat. I very much dislike aisle seats as I detest other passengers or crew brushing past me. On boarding the aircraft I saw that 6A and 6C had been given to a couple travelling together. So I feel that Lufthansa discriminated against me as a solo traveller and gave my seat to others so that they could conveniently sit together, even though they clearly booked and / or chose their seats later than me. There was absolutely no consideration to me or my preferred seat selection. On arrival at Funchal Airport I was also informed that there is no lounge. The whole idea of travelling in business class is to be able to escape from the main passenger contingent and get some peace and quiet and a nice drink and a snack. No such possibility at this airport. I have travelled quite a lot with this airline in recent years and have witnessed a clear deterioration in standards. | 1 |
Ryanair | Dreadful airline with rude and aggressive staff. Will never use them again. Stick to Easyjet - far better! | 1 |
Norwegian | Dreadful airline, charged me £80 to board with my bag as it was 0.3kg over the 10kg limit and I wasnt allowed to remove anything from it. Any other airline would have put it in the hold for free but I was told 'Pay us £80 or you dont fly'. Never experienced anything like this except with Ryanair- they are basically the Norwegian Ryanair. Avoid at all costs. Please respond to my complaint ASAP NUMBER 190624-004048 | 1 |
Grupo IAG | Dreadful airline. Worst seats I've ever had the discomfort of sitting in. Paid £120 to book extra legroom and ended up with a seat so narrow that only someone weighing about 6 stone can fit in comfortably. Once I had squeezed myself in, it was impossible to move and I ended up sat my entire 14 hour flight in pain. Absolutely disgusting food compared to other similar Airlines served with no care at all. Condescending, rude crew who have absolutely no interest in the passengers.Had reason to try to book an extra suitcase on the return journey but the website didn't even acknowledge the suitcase I paid for when I booked the flight, telling me I had no pre booked baggage allowance and trying to charge me for two suitcases. Tried to talk to customer services. Line kept telling me they were too busy and literally cutting the line with no further information. Ended up on a chat with Simone called Pankaj who was quite possibly the worst customer service assistant I have ever had the misfortune to talk to. Just told me to call the number I had already tried several times and when I told them this they went silent and then did not respond to any of my requests to find another way to help me.Will definitely be using other airlines from now on. Happy to take your money and then treat you like the dirt on their shoe. | 1 |
Grupo AirFrance-KLM | Dreadful and impenetrable customer service. KLM lost my bag on a flight between Amsterdam and Bristol. Bad and contents worth around £1000. the online system is awful. no-one will speak to you. after 5 emails and 2 long phone calls with KLM reservation team (who are very nice) - they had the audacity offer me £120 in recognition of the inconvenience. Insulting. Such a surprise as the airline has a good reputation. | 1 |
Jet2.com | Dreadful arrival into Manchester returning into T2 no air bridge & 2 flights of stairs to walk up , no lift available. | 1 |
Ryanair | Dreadful company how they get away with treating customers with complete contempt is beyond me used 3 times all 3 times they have moved my flights threatening to ruin my plans for the holidays will never use again . | 1 |
Ryanair | Dreadful company with terrible customer service!Had some flights cancelled in 2020 due to Covid. We were offered vouchers but declined them, instead requesting a refund. We submitted all information they requested and allowed them some time to process as we totally understood that at that time, things were difficult for many organisations. Having not received the refund after 6 months, we began chasing.We've since re-submitred the requested information on four occasions, each time we receive confirmation they're dealing with the request. Weeks/months will pass with nothing happening so we chase again. When we're finally responded to, they just ask us to resubmit the flight and payment details. 3 years on, we're still chasing for the refund! Absolutely disgusting behaviour and we'll never use Ryanair again. | 1 |
Ryanair | Dreadful company with the worst customer service I have encountered. My baggage was damaged on arrival in Bristol on Saturday 6th Jan. No-one on baggage handling desk but instructions to complete a claim form. Did so immediately and followed up with e-mail to ensure they received claim with photographs etc. Automated response said they would get back within 48 hours -they did not. Chased up a few days late and got a response saying that I now had to apply to Ryan Air with a reference number. I did so only for the claim to be bounced saying that they wouldn't consider it as I hadn't applied within 7 days !!!! Numerous emails since but no settlement now awaiting arbitration.This pitiful company makes a bad experience worse. Avoid. | 1 |
Ryanair | Dreadful company, 30 euros to check in, 60 euros baggage to large, 90 euros in 30 minutes ahah, you don't save any money by flying with them!! You get ripped off, I hope Ryan dies!! | 1 |
Ryanair | Dreadful company, promised me a refund , then sent me vouchers, I have no use for vouchers.Lying b......s.If they had just said ' no refunds ' at the beginning , I would have been happy, instead I have wastedvaluable hours of my life trying to deal with these charlatans.Ashamed to say that I live in the same country as their CEO. | 1 |
EasyJet | Dreadful company. Customer service awful.My daughter was incorrectly denied boarding to Spain, as the Easyjet staff claimed the PCR test had to be completed within 48 hours of arrival or boarding. The UK and Spanish government website clearly state 72 hours for the test, and issue of documentation within 48 hours.Grossly incompetent Easyjet staff ruined a family holiday. Thus far, they have not refunded us for their error. I shall never use them again. Ryanair are a premium airline in comparison. | 1 |
Lufthansa | Dreadful company. If they don't cancel your flight you can guarantee the time will be changed. On the rare occasions they actually do put the flight on, they always have delays. Staff are rude and unhelpful and don't keep you informed when of any updates. Avoid at all costs. | 1 |
Vueling | Dreadful company. Zero customer service. Impossible to talk to anybody on the phone and the on line so called customer service centre is a joke. I have Covid and can't fly today but can't get through to them. They have sent an email to say that my flight is overbooked so it would actually help them if they knew that I wouldn't be taking up a seat!!!! | 1 |
Grupo IAG | Dreadful customer care from cabin crew. On 11 hour flight from Male to Heathrow we were not offered a single tea or coffee, only one drink offered with first meal, no drink offered with second. Crew spent whole flight gossiping with two off duty crew who were sat behind us and offered them numerous drinks. Became so thirsty had to go to back of plane and ask for water, virtually every passenger in economy went up numerous times. It is extremely important to be hydrated on a long flight and this treatment was frankly dangerous. Off duty crew were also served meals before us despite sitting directly behind us.Have always had poor service with BA compared to other airlines but this flight was beyond the pale, will never travel BA again. | 1 |
Ryanair | Dreadful customer service ! I Wanted to cancel my flight due to Covid 19 as I was advised by Ryanair there was no social distancing on flights, I was given the option to reschedule to another time as no refund was available. To change my flight would cost an extra £180 - scandalous !,They've left me with no option but to lose the money I paid for my family to travel. This is a form of stealing, Ryanair are a disgrace - should avoid travelling or booking flights with them. | 1 |
Ryanair | Dreadful customer service after flights cancelled. Delaying tactics and lies, anything to prevent them from giving refunds which they are legally obliged to do. Still waiting after 3 months | 1 |
Ryanair | Dreadful customer service basically tried to cancel our flight to Portugal due to government and FCO against non essential travel to be told flight still available and not they problem.!Ryanair taking money on hard working families who were looking forward to an holiday.! Never ever use them again.! Discussing.!!!! | 1 |
EasyJet | Dreadful customer service especially in Gatwick AirportI was travel as a stuff travel and been charged unfair for a backpack i travel with for years, this time they decided to charge a big amount.On the way back my backpack was accept it with no hesitation! | 1 |
Turkish Airlines | Dreadful customer service! Travelled with Turkish airlines via Tui as they were the 3rd party airline. Booked and paid for extra leg room but we had to fight for the seats. On the return journey they gave us normal seats. Getting a refund is so hard. They have refunded one seat yet we travelled as a couple and they won't refund the other sear.Going to report this to our credit card company as we are getting nowhere!Flights weren't great. The air hostesses talked to each other across the plane. We will never fly with these again! | 1 |
EasyJet | Dreadful customer service, have tried to call them on 4 separate occasions over the last week and waiting 1.5+ hours on the line and still no answer. My flight has been cancelled, didn't even get an e-mail just saw it when i checked my booking online. Totally unacceptable EasyJet! | 1 |
EasyJet | Dreadful customer service, hotel totally unsuitable for those with mobility issues, absolutely nothing on their hotel description to advise this and zero empathy from customer services. No representative in resort to see the scale of the problem and £50 offered as a goodwill gesture, which was less than 4% of the total holiday cost, we paid more for refreshments in flight. | 1 |
EasyJet | Dreadful customer service. Air hostesses on return flight from Funchal 6/11 more interested in having somewhere to sit at back of customers in main section of plane than serving customers through late night flight. Chatted to each other all the way through the flight once they were seated so the customers could not sleep. Service at Funchal airport also incredibly slow. Amazed that they managed to get everyone through before the gates closed. Appalling. Would think twice before using again. | 1 |
Ryanair | Dreadful customer service. Flight was over an hour late leaving. Arrived Budapest to find my baggage was not there. No record of it, but unidentified bag at Bristol! Telephoned Ryanair who gave me 2 telephone numbers with answer machines. Neither called me back. Never again. | 1 |
Ryanair | Dreadful customer service. I did realise this when I booked. We paid for extra legroom but the seats were standard. The problem starts when you try to contact them. You get faq's first followed by the auto chatbot and then you wait an hour to 'chat' to someone who tells you that you aren't due any refund etc. After a 40 minute to and fro, it finally dawns on the hapless chattee that you aren't giving up, so you get another link to start all over again. I'm told that the ancient Greeks would defacate in the garden, and kick it around until it disappeared. I now know where Ryanair get their customer service training. | 1 |
EasyJet | Dreadful customer service. I have never ever experienced such incompetent staff anywhere | 1 |
Grupo IAG | Dreadful customer service. Raised a BA Case 2 months ago as BA website falsely advertised transfer flights were included from the airport to the resort.Hit with a $300 dollar charge by the resort for the transfer flight.So far, the only (repeated weekly) BA update is "We've received your case and it's currently in the queue. We'll look at it as soon as we can."I'd expect indifference from a budget airline, but not BA. | 1 |
Ryanair | Dreadful experience AGAIN! I've had to take legal steps TWICE against Ryandontcare and won on both occasions. Ignorant, rude, arrogant, thick as pigsh*t staff who couldn't give a toss. I will be taking action against them again. I could do with the money! Believe me, if you have a case against them, go for it. Their whole business model is based on the fact that they think their customers won't complain. Go for it! | 1 |
EasyJet | Dreadful experience at Montpellier airport. Do not use this airline - staff are so rude. Could not read the difference between 'speedy boarding queue' and normal queue, even though there was no difference in length and the text on screen is so small.Was shouted at and berated by staff and told to requeue even though both queues were then opened to all passengers. And all this to check-in (no luggage) because the online app was down. Flight one-way was £300 and so they are not even cheap.It seems staff with this airline have a serious attitude.I honestly would avoid at all costs. | 1 |
Grupo IAG | Dreadful experience flying home to London from Barcelona. When I arrived to check a bag two hours before there was no one on the desk, I had to wait for 20 mins for someone to show. Our flight was delayed, we were called to the gate an hour before they started boarding us and then the confusion of who was being boarded and when was utter chaos. The ground staff were also crazy rude about it. British airways has really gone downhill it's honestly as bad as Ryanair. Not good at all. | 1 |
EasyJet | Dreadful experience from a poorly run outfit - when we missed our flight home, there were no easyjet staff at the airport to advise us, no office at the airport, the U.K. customer service was closed and their online chat run by bots not people just cut us off after an hours wait! After a long night in the airport (not nice when you're in your 70's) easyJet staff refused to help us get the next flight home. Happily Jet2 and their full complement of staff helped us . NEVER use EasyJet - Jet2 far superior- they have staff who are human and who care. | 1 |
EasyJet | Dreadful experience it dropped my chat, tried to open a new one to be told I had an active chat which needs to be closed. I don't have the chat open going round in circles | 1 |
EasyJet | Dreadful experience. Following a 6 hour plus delay, the airline staff told us it was due to staffing issues. When we eventually return home, we all put in our compensation claims. some were paid out, others weren't sighting it was out of their control. Absolute farce that they are now denying it was their fault, also paying out sone applications is an admission of guilt. Process has take over 4 weeks to resolve! Disgraceful service, avoid! | 1 |
Vueling | Dreadful experience. Items stolen from my checked bagAppalling customer service.If the airline "remains at my disposal" then I would like a representative of the airline to contact me to discuss this and the service I received. Your customer service has done nothing, shown absolutely no interest and have been totally dismissive.Nearly three months on and absolutely no response to any of my emails from the airline.Vueling know very well they have appalling customer service and they don't care. It's is little wonder why the are one on the worst rated airlines in the world | 1 |
Grupo AirFrance-KLM | Dreadful experience. Orly airport is unusable. Long connection transferred from CDG to Orly with heavy bags on packed bus. Got to Orly, have to wait three hours to check in, no free seats, sat on floor and Air France staff are rude to me. Ordered to sit in a disabled reserved seat. Have had some good experiences in the past but good memories with Air France are becoming a distant memory... | 1 |
Ryanair | Dreadful experience. Will never fly with them again. Rather pay more and travel to a different airport than give them my money. Rude ,unprofessional and mercenary | 1 |
EasyJet | Dreadful flight last night on EZY8742 from Sharm to LGW one of the toilets was out of order and a horrendous smell kept circling around from the air vents for the duration of the 5hr flight, also had one cabin crew member use foul language on more than one occasion. Was very very poor | 2 |
Ryanair | Dreadful job, @Ryanair customer care, providing wrong advice on flight changes. Flight time frequently changing, me being told I could change it for free, then being presented with £40 charge for flight change and no recording of what I've been told. What a negligent service! | 1 |
Lufthansa | Dreadful lost my luggage and was offered only 60 euros for it. Was also ill and could not travel and I had to pay 1700 euros to book my next flight.. I went with another airline for £200. The cheek of this company. This was my first and last time I am travelling with these guys!Lesson learnt!Go on trustpilot and check the airline reviews first.Secondly I will pay more to fly with a better airline | 1 |
Grupo IAG | Dreadful meals served. Even the stewardesses were embarrassed by the appalling quality of the meals served San Jose Costa Rica to Gatwick overnight 8th Feb. A mixed mush of something for our evening meal. Breakfast? That defies description. I suspect some old tyres had been heated up and melted together. Utterly inedible and totally unacceptable. | 1 |
Turkish Airlines | Dreadful mismanaged airline. I paid for 2 seats so me and my husband could sit next to eachother. I didnt check the seat number closely enough on the boarding pass. Once we were on the plane about to take our seats I realized we werent sitting next to eachother. I called turkish airlines to get refund and they denied ever changing our original seats. Their customer service over the phone is awful. They can barely speak english. Avoid this airline | 1 |
EasyJet | Dreadful no help and ignoring the actual question… read the chat pls | 1 |
Ryanair | Dreadful process in verifying identification when tickets have been booked through a travel agent.Gone through all the steps several times...and just get a generic error message saying 'failed'. Just rubbishThen live chat...takes 30+ mins...and they simply say...oh try a different browser...or even...switch to Irish English as a preference option | 1 |
Ryanair | Dreadful refund experience: Flight cancelled, refund offered and claimed on-line. After much delay an email arrives stating that I can claim a voucher to use for future flights, and that if I don't want a voucher to "click here". Having done so and had to fight my way past their robot to get to something resembling a human being on their chat service, they eventually give me a message saying that the email was intended to reassure me that the cash was mine, and the voucher was a "good-will" gesture to increase my flexibility. I think they're just trying to pressure me into letting them keep my money, by not telling me the full story, which may well be that if I sit tight and don't claim the voucher, I will in the end get the money. This just feels like sleight of hand--anyone who clicks to get the voucher will lose their chance to get their cash. To add insult to injury, they just cut off the on-line chat service and left me with an ungrammatical and illiterate message that I struggled to understand. Michaël O'Leary, you're still going out of your way to "unnecessarily p*ss people off"!!! | 1 |
Ryanair | Dreadful service - cancelled flight and no money refunded - how can a refund not be simple - will never book with them again ! Friends booked with other airlines and holiday companies and have been refunded in full a few days after cancellation ! | 1 |
Lufthansa | Dreadful service from Munich airport to Manchester, 22/06/23. Plane was delayed take-off. Sat in the plane in the airport for an hour, 31C outside, then we were told there were no baggage handlers available so we took off with no luggage. We were given a small bottle of water about an hour into the flight then the refreshment service only managed to get to row 13 before it was stopped in preparation for landing. Terrible airline, avoid travelling with them. | 1 |
EasyJet | Dreadful service from easyJet today - delay after delay after delay. Understaffed, undertrained, under-equipped, rude, zero information shared. Never use this airline | 1 |
Iberia | Dreadful service from iberia waiting over 2 months for cancelled flight's to be refunded and when ever called no one knows why and cant pass you to another person that might know just being told refund showing completed twice i have been put on hold for 15 minutes to then be told no one from accounts is free covid or no covid if it was the other way around i would have had bailiffs at the door by now | 1 |
EasyJet | Dreadful service. Flight was delayed from Catania meaning we missed our connection to Glasgow which was also with easyjet.Tried to change my Glasgow flights to the following day when we realised that we weren't going to make the flight but were going to be charged nearly £600 for 3 of us! Spoke with cabin staff about what we should do but was told to contact the Service Desk in Gatwick but there probably wouldn't be anyone there at 9 o'clock at night so maybe I should phone Easyjet as the cabin staff didn't know what the procedure would be. Either that or they just couldn't be bothered and just wanted everyone off the plane so they could get home. Obviously they had never tried phoning Easyjet as you just sit in a queue until you lose the will to live! Have managed to make our own way home after spending a night in London and taking the train. Fingers crossed our insurance will cover the expense.After the initial delay, we sat on the plane for an hour waiting to take off. Eventually they came around with small glasses of water but that meant they ran out of water for tea or coffee when the trolley came round! The only things on the trolley by the time they came to us were wine and chocolate! Actually, I suppose that was really just what I needed to lift my spirits by that time.Easyjet really don't give a toss about their customers and don't deserve even the one star.Have just phoned Easyjet to get confirmation of the delay to claim insurance and have been told that according to their system the flight wasn't delayed and then they hung up on me!! Yes, that is smoke coming out my ears! | 1 |
Norwegian | Dreadful service. Non-existent customer service, and an 'F you' attitude. I bought flights very early last year for my family to visit europe. It cost several thousand dollars. Due to the pandemic, our flights were canceled, so reasoning that we would take the vacation once the pandemic was over, we selected to take 'loyalty points' to the full value of our tickets, in lieu of a partial refund. Norwegian have now ceased flights from the USA and we can't get our money back, and now they are just ignoring us. Dreadful airline with shady business practices. Avoid at all costs! | 1 |
EasyJet | Dreadful service. Tried changing luggage options but not possible. Ridiculous policy! | 1 |
Pegasus Airlines | Dreadful staff behavior. Rude and unhelpful especially at the airports.If you miss your connecting flight, hell awaits you. The staff literally ignore you. Absolutely disgusting behaviour.Cabin staff refused to provide a glass of water because I didn't want to pay for the whole bottle. No etiquette training what so ever.Don't fly this airline ever. | 1 |
EasyJet | Dreadful they don't give you time to write ..I'm stressed out enough with the cancellation without this utterly stupid system..IF I could have spoken to someone it would have been resolved in 10 mins ..now I won't sleep all night plus the stress again tomorrow | 1 |
Ryanair | Dreadful treatment, about to drop my hold luggage after waiting for half an hour, was told to join another queue, behind 30 passengers who all arrived about 10 minutes earlier.I objected strongly, but she insisted saying I needed to do what I was told. I later again complained, without effect. Clearly a very unhappy Ryanair official, at Alicante airport on 9th December 2020 who had no manners, and did not seem to care about elderly customers.Surprised Ryanair does not train staff to a higher degree of caring. | 1 |
Ryanair | Dreadful! Avoid at all costI booked a flight in September and a connecting flight with a 4 hour difference AT THE SAME AIRPORT.Ryanair pilot flew us into a different city and of course I lost my connecting flight before they took us to the city we bought tickets for!I contacted Ryanair and told them what happened. They told me that I have to find a new flight and Ryanair will reimburse the money. Before I could finish the conversation with that person the line dropped so called again and spoke to another agent. They told me the same thing.So I booked another flight with a long 30 hour wait but what could I do?!When I contacted Ryanair with the claim they responded after a few days saying they should've been the one to find me the claim?!! And for this reasons they will not reimburse the money I spent BECAUSE OF THEM. Mind you that it was a next day flight so I had to pay £200+ from my pocket!They're terrible with terribly incompetent personnel! Stay away | 1 |
Ryanair | Dreadful! Our return flight from Lanzarote was cancelled due to Covid-19. They emailed to inform me of the cancellation the day after I had already found out the flight was cancelled as I had checked their website. Tried to book an alternative flight on their website as soon as I knew flight was cancelled but all flights were either cancelled or fully booked. Tried to phone customer service - tried 4 different numbers numerous times but no answer; emailed, no reply and spent over 3 hours on their webchat service without getting a reply. Eventually found a flight with another airline - but not to our destination. Had to then take a three-hour bus journey to another airport to get a flight home. Overall cost of alternative transport was over £1200. Asked for a refund for cancelled flight but not got anything yet. Also asked for compensation for alternative transport we had to take to get home, but told initially that they didn't have to pay because of the exceptional circumstances. Told them I didn't agree with that and they then said it was my fault for not letting them arrange alternative flights to get us home! Just written a very angry email to them detailing the fact that they could not be contacted so they could not have arranged alternative transport for us. Waiting for their next reply before I get in touch with the CAA. Whatever the outcome, I will certainly not fly with Ryanair again! | 1 |
Wizz Air | Dreadful! Sat my 14 year old daughter 5 rows behind me alone without a drink for 6 hrs as she had no payment means.Came off the flight with dreadful backache. Seat are not padded and covered in cheap leather look material making it a terrible experience.My advice spend a couple of quid extra and fly with a decent airline. . | 1 |
EasyJet | Dreadful! Spent 20 minutes on the chat and the person on the chat told me my that all booking details were incorrect. So Easyjet have basically let me board their flight (with the details I gave) before it was cancelled, and and put me up in a hotel. Go figure!! They then asked for the phone number connected with the booking and closed the chat. | 1 |
Turkish Airlines | Dreadful, after being offloaded from a delayed flight/ connection; issues with check-in and reloading both staff located on site at the airport and customer service agents at telesales unable to assist. Advised to visit the on site ticketing office in a closed terminal and office has not existed for 18 months; then told to complete customer feedback online, waited seven days for a response to be basically told 'we can't help' - they are unable to resolve issues and you are continually pushed from person to person. Company refuses to comply with EU laws. Be careful when booking with this airline, it could end up costing a great deal more than you think, even when something goes wrong and it is the airlines fault! DO NOT USE TA a disappointed Miles and Smiles Member, perhaps it should be Grounded and Tears - seems more fitting. | 1 |
Eurowings | Dreadful. I fly frequently between Bristol and Frankfurt where unfortunately there is no other choice of operator for this route. Lufthansa/Eurowings took over this route approximately 18 months ago and I have flown around 10 times. Every single one of flights has been blighted with a problem ranging from serious (emergency divert to Heathrow due to mechanical failure of the aircraft) to trivial but highly irritating (about 70% of my bookings from Frankfurt fail to appear on the e-Tix system). I would not recommend Eurowings to anyone and if an alternative carrier is available (and even if you have to pay a little extra) avoid the pain and fly with them instead. | 1 |
Ryanair | Dreadful. I have always despised using Ryanair but have to because they fly to the airport I need in Spain. Every second with them is painful. Now can't even pay on their website. Booking several flights, or trying to, and the pay button error has cost me 3 or 4 nights of my life. How does a company as awful as this survive ? | 1 |
Grupo IAG | Dreadful. Standing here for hours at Lanzerote airport. Meanwhile Easy Jet passengers next to us have breezed through. In fact 2 planes worth compared to our one. | 1 |
Ryanair | Dreadful. The only good part was how easy it was to make the payment, getting your money back was not so easy! | 2 |
Jet2.com | Dreadful. Three hour delay. My wife was verbally abused by other passengers so we moved from our extra leg room seats. Bristol was shut so we had to travel via Birmingham. Then we are told no compensation! If we were on time we would not have had to go to another airport. We normally live Jet2 | 1 |
EasyJet | Dreadful. Tried 6-7 times to make a direct online booking using the company VISA card. Same error message came up. Tried the chat bot. When I got through to a human (on chat), they sent me the same website address to try again. Still the same result. | 1 |
Ryanair | Dreadfull Website full of pop ups and windows you cant get rid off, so its easy to click on wrong thing. App is worse got pop up covering everything I couldn't get rid of, so could access my details. Why make it so difficult? Its like trying to but a train ticket while the clerk screams offers at you all the time. The IT design team are idiots. On the plus side I'm a lifelong fan of Ryanair for its budget fares The irony is the flights I booked earlier in the year are cheaper now | 1 |
Ryanair | Dreadfull thrives still waiting on refund almost a year later ….I'm a frequent traveller ,every other airline that cancelled has paid up in good time…like many I will never give ryanair any more money…pay a tiny bit more and avoid these dirty scumbags | 1 |
Lufthansa | DreadfullWithout any warning canceled my flight and did not give me any solution to fix my trip. At the airport counter told me 2 call the call center, at the call center after 1 hour waiting, told me that I would need to go to the counter. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.