Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Wizz Air | Dreading, customer services are absolutely shocking, cannot speak English and refuse to acknowledge because I booked through booking.com, they slam phone down and very arrogant and rude, cannot view flights on app or online because I booked through agent, cannot print off boarding because of this. Horrible company. | 1 |
Lufthansa | Dresden to Frankfurt. Flight was delayed. The seat and the table was dirty. Dinner did not look appetizing. No Entertainment Programm. Flight attendant was not that friendly. There is no value to economic class except the expensive price from Business class | 2 |
Norwegian | Drones resulted in cancellation of flight 3.5 hours before scheduled departure. The cancellation was beyond Norwegian's control, ok, but could have been done earlier.However, they closed the telpehone lines, leaving me to wait for 3 hours online to get to speak to anyone at all. When I did, the offer was "wait 6 days to the 26th to be rebooked or have your money back".As my flight was to meet with extended family over Christmas, this was no choice at all.When I asked about duty of care, i.e. what would they cover, the answer was essentially "we guarantee nothing, but book hotels cost effectively and we *might* refund you".I had zero help to rebook alternative flights and Norwegian would not even consider changing outbound to Edinburgh (plenty of spaces there) because "we don't do that".Eventually, I had to rebook with SAS at an additional cost of £556 which I then asked Norwegian in good faith to cover as I did not ask for any accomodation costs as part of their duty of care. This was flatly refused today (only nearly 4 weeks later).I understand that strictly legally, this is what Norwegian can do (apparently), but this does not earn you any customer loyalty points.Needless to say, I will not be flying with Norwegian again.Date of travel: December 2018 | 1 |
EasyJet | Drop off luggage queues huge both ways. Easyjet provided the basis for a trip. Ok for short haul flights, not ok for long flights. | 6 |
Jet2.com | Dropping off the luggage at Rome Fiumicino we have been greeted with a big smile from a very cheerful lady and supported very nicely from the desk lady too.The Capitan(David) was very clear and had lovely manners telling the passengers what to look out for and when (like the Alps). | 5 |
Jet2.com | Drunken passengers allowed on the flight disrupting the whole journey, staff should have taken the appropriate action sooner. These passengers should not have been allowed on the flight | 1 |
EasyJet | Dry, no sense of humour, repetitive questions and just no help and verging on ridiculous. | 1 |
Grupo IAG | Dub to Madrid. Late departure due to passengers trying to take over sized bags onboard. Gate crew did a professional job of trying to take bags from people who should have known better. An almost full flight handled professionally by a competent crew. Nice Hot Irish Breakfast from the Buy on Board menu and regular updates from Captain during the trip. A great mid way service in terms of getting what you pay for with the care from the crew equivalent to that of any full service airline. | 9 |
Norwegian | Dub-OSL. Normally I am happy with norwegian. This is not such a direct criticism of them but seeing as there is no way to add feedback or complaints to their website I hope they read this and act on it. Check in at Dublin was very poor. Sky handling partners had only one person to check in a whole flight (for at least 30 mins until someone else came and helped). This was very frustrating as there is no online check in you have no option but to stand in line and painfully watch the families and groups of travelers slowly check in. Flight was at least an hour delayed. Scheduled departure time 1220 actual 1345. Why do they lie to you at the gate and say expected time 1300 - totally unrealistic. As for the actual flight no travel updates from pilots along the way and not much of an apology for the delayed flight from FA's. As I said though this is the 1st time I have had anything negative to say. As for the previous comment about bags. I actually like the lenient approach to cabin baggage. This allows for me if I have a suitcase (which compared to Ryanair is very affordable especially if you wish to take 2 bags) to carry heavier items in the hold and clothes in a duffel bag on board! | 5 |
Grupo IAG | Dub-Orlando. What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing. | 1 |
Turkish Airlines | Dubai to Budapest via Istanbul. Turkish Airlines is becoming the holiday destroyer. As usual I missed my flight to Budapest 11:55am and had to wait 6 hours for the next flight and lost almost one whole day in stay in Hungary. This is not the first time it happened 2 years ago, Dubai to Paris. Went to Turkish Airlines transfer desk to complain and informed me that they will compensate me with a food voucher to use in the food court!Aside from all of this Istanbul airport is the worst ever, cramped with people everywhere, toilets are horrible and rude staff. If you want to ruin your vacation go with Turkish Airlines! | 2 |
Lufthansa | Dubai to Frankfurt. Cabin is ok with good screens and entertainment program. Staff is in a rush, some people were asked if they wanted additional water, some not. Very poor drinks and mediocre food. I wanted to write this review because LH invest so little in their catering. | 7 |
Lufthansa | Dubai to Frankfurt. I upgrade from Premium economy to Business by cash - this was smooth via LH homepage. As I am Star Alliance Gold I used the SEN lounge in Dubai - LH offers a consistent lounge product but food & beverages are very average in Dubai- if at all. At least the lounge is nicely furnished. Boarding was quick and the "Old Lady 747" was full in business. The seat is comfortable - but it offers no/limited privacy and on the lower deck it has an outdated 2-3-2 configuration - can it get any worse? Their sister airlines Swiss and Austrian offer a much better layout already. Anyhow I got a good sleep for almost 5h as the seat converts in a fully flat bed. I waived the late dinner and had only the breakfast - unfortunately nothing to remember. The inflight entertainment is technically advanced - the selection on music is the worst from all airlines I have flown. The movies though are OK. Overall the experience is OK - but far away from 5 star. | 6 |
Grupo AirFrance-KLM | Dubai to Gothenburg via Paris. First time flying with Air France since 2004. The service was as good as I remembered. The food and drinks were very good. After take off a nice snack with a chicken salad, bread, croissant, and a dessert with a nice hot breakfast before landing. The crew were very nice and service minded. On the second flight with HOP also great service and a nice snack included. | 9 |
Turkish Airlines | Dubai to Hanover via Istanbul. I had a very short connection to begin with (70 minutes). When we reached Istanbul, the plane taxied away and a bus brought us to the terminal. Entrance to terminal was jam packed with passengers from other flights. It took us 20 minutes to make us inside the terminal. Next the international transfer security check was overwhelmed with passengers. I tried talking to the staff to let me go first but they said stay where you are in the lane - all passengers say that same things to go first. As a result I missed my connection. I went to the transfer desk for Turkish Airline. The lady said he will get me fixed on the next flight that leaves in three hours. She said I should wait while she gets a new boarding pass. I waited and waited. Followed up 5 times. Each time I was told not to worry and its being done. After 3 hours - a gentleman from Turkish Airways told me that it was my fault that I missed the connection. 1 hour was more than enough to get the connection. I explained to him the reasons but he said still fault is mine! I asked him if this is what the case is than why I was made to wait for 3 hours? He had no answer to that and stopped talking to me. he said he can give me next day flight and refused to answer me further. He refused to pay for my visa and hotel as well. | 2 |
Grupo IAG | Dubai to Heathrow. Cannot fault staff as so pleasant and professional. However, like others have mentioned the delays waiting on the ground to get off the flight was ridiculous. Got off and said to my partner that I'm not confident our bags will follow us to our connecting flight. Sure enough arrived at Newcastle and both cases still at Heathrow. Just to add there was a 30 minute delay departing to Newcastle. Oh and how could I forget they also cancelled our original flight from Dubai so we had to book another much earlier one. So inconvenient and pretty abysmal. | 1 |
Pegasus Airlines | Dubai to Istambul. Never in my life I faced so rude staff from any place except when I was preparing the check in for my returning flight to Dubai. The lady at the check in was out of information, as a resident with a valid ID I can enter to UAE with out showing my resident stamp in my passport but she started calling Duty managers and everyone until they decided that I can not travel, so she said I need tourist visa, so ridiculous, being a UAE resident, I need a visa to enter. So I demand to talk with the manager cause all those smart agent were not aware of my privileges as resident. After arguing with that smart lady she got angry cause I put my phone over the desk, then, that "worker" transformed, she start shouting on me why I was taking a picture. She retaining my passport against my will. After 15 minutes the DM came and she decided I can travel. | 1 |
Pegasus Airlines | Dubai to Istanbul return with Pegasus Airlines Worst flight ever, seats are too small not comfortable. Aircraft are old. No screens. Flight duration is 4 hrs 30 minutes. And they broke my luggage in Istanbul to Dubai flight. I will never fly with them again. | 1 |
Turkish Airlines | Dubai to Istanbul to Manchester.Things wrong that one day. It was around 2am but they still served food, not bad but okay. I got my food and when I ate it I felt sick after I arrived at Istanbul airport. My family see whens our flight but then we realise our plane has been delayed to 2:30. It's 2:30 and we go to the waiting area, and as arrive we see that the airport barriers are closed but we think that we can just go under them (this is my 4th flight and the airport barriers were never closed). A staff member tells us to "go away" as if they we were rodents. We get told to wait for 30 minutes, so basically it's still delayed. 3:00. The gates are opened as everyone comes and rests. We get informed that they overbooked and 8 people have to stay behind. At this point my family is fed up. Eventually 8 people stay behind and now we can board the plane.Then we realise no-one's family is fully sitting together.I have to stay with my brother and stick with a woman I didn't know (but she was really nice and made sure we were okay) and my mum and sister are sitting rows behind us, My dad was across us and checked every 2 hours if we were okay.Get nicer staff, fix seating arrangements and make sure you don't overbook.Overall the plane was fine but the shows were boringThank you. | 2 |
Pegasus Airlines | Dubai to Istanbul. Awful seats. Not comfortable at all for a 5 hours trip from Dubai to Istanbul. No entertainment and even the chairs are not going back so you can sleep like on any other airlines due to the very small spaces between the chairs. Horrible trip. Not recommended at all. | 2 |
Pegasus Airlines | Dubai to Istanbul. Worse company ever! At check in, extra luggages I booked and paid for weren't updated in system so we had to wait 30 min with big queue behind us. Despite I have bill and invoices. We board in and stayed 2 hours on the ground without explanation, staff emptied the plane and we don't know what to expect. We lost our connection, train and hotel booking because of them. Staff very rude and shouting at customers, unable to handle the situation. Service customers denied to reply to me. Never again! | 1 |
Turkish Airlines | Dubai to Lisbon via Istanbul. In April, I booked a flight from Dubai to Lisbon for $530.90 with Turkish Airlines. When I received an email to check-in, I was unable to do so. I decided to call them to inquire why. They told me they cancelled my reservation and my credit card was flagged as fraud. I was told to provide proof that the credit card belonged to me so I did. First of all, why was I not notified that they cancelled my reservation? I even received an email notification to remind me to check-in… After a long day of correspondence, they emailed me saying I can get the flight for the same price that I originally paid. I called to book my flight and they said it wasn’t going through again so I had to use a different credit card. The Turkish Airlines representative then confirmed my payment went through and checked me in online. Great! I finally have a reservation since it was less than 7 hours till departure. When I went to drop off my bag at the Dubai airport, the Turkish Airlines representative said that there was no reservation for me. I showed him my confirmation AND showed him my online credit card statement that showed I had a charge from Turkish Airlines. He repeatedly told me I no longer have a reservation and need to buy a new ticket with a travel agency at the airport. He also told me I would be fully refunded when I submit a claim with Turkish Airlines. Again, why wasn’t I notified that they cancelled my reservation? Why did they cancel my reservation after they already charged my credit card? It was 1 hour until departure so I did exactly what the Turkish Airlines representative told me to do. I bought a ONE WAY flight for $1306.98!! Since my flight in April, I’ve had a nonstop battle trying to get my refund. On Dec 19, 2018, Turkish Airlines called me to apologize for everything that’s happened. She admitted it Turkish Airlines’ fault and that they didn’t follow their protocol which resulted in them cancelling my reservation. She asked me to send a copy of my passport and my credit card statements and that I would get my full refund in one week. Since that phone call, Turkish Airlines has completely ignored me. I’ve tried contacting them Jan 4, Jan 6, Jan 9, Jan 15, Jan 16, Jan 20, Jan 22, Jan 25, Jan 29, Feb 1, Feb 4, Feb 14, and Feb 20. Every time I’ve tried contacting them, they either do not respond to me or the call center tells me they’ll mark my case as urgent and someone will respond to me in 48 hours. I have not ONCE heard back from them ever since I was told I would get fully refunded in Dec. Why is their protocol to respond within 7 days or 48 hours, but it’s been 2 months now and I haven’t heard from them yet? Why did they not follow the proper protocol in the very beginning when I booked my flight? Why didn’t they ever notify me that they cancelled my reservation? Why did their own employee confirm my payment went through and check me in? Why did they cancel my reservation when they already charged me? Why did their own employees tell me that they’ll fully refund me, but aren’t now? Why are they completely ignoring me? I feel like everyone should be aware how horrible Turkish Airlines is. I hope no one else has to go through what I’ve been through. It’s been seriously affecting my health dealing with them. It's evident that they have horrible service and will not refund people (reading other reviews). Please- save your money, time, and health, and book a different airline. | 1 |
Grupo IAG | Dubai to London Heathrow. I flew on the A350 on one of its first trips and will be flying it again. On the same multi segment trip I tried SQ business class and EK business class (and sadly the old BA business class on an aging B777) on overnight trips. The new "business suite" offering from BA is the best business class I have experienced. I am a BA Gold card holder and the experience was outstanding. The First lounge at DXB was very good with plenty of seating and a good choice of drinks. Food choice in the lounge was limited but not an issue. On board the new suite was very comfortable and I had a great nights sleep with the closed door making all the difference to getting a full six hours in. The bed was very comfortable. Food choices were very limited (soup and sandwiches) although this did suit the timing of the flight. I would say this is an excellent very serious business product for night time business travellers. Whether it works for leisure travellers who want to wow rather than sleep or daytime travellers I don't know, but I certainly could work very effectively in my suite. Downside is the IFE is still rubbish in relation to the rest of the product. | 10 |
Grupo IAG | Dubai to London on 5th December. Flight was ok - seat comfortable enough, crew reasonably friendly but my food was gross. Both flights almost full with little social distancing and plenty of mixed groups sat next to each other. Lots of passengers with masks below nose or not on at all. When coming back to Heathrow many seemed to have below their nose. Announcement made at the beginning about masks. Crew challenged a couple of people at beginning of flight for not having them on or below nose but seemed to give up at the end. When leaving plane good number had already taken off yet nothing. On way back not a single maskless or incorrectly worn mask challenged. A guy opposite me had his mask below nose the whole flight. He had a conversation with several attendants neither of whom said anything. Not like the crew were busy either, did 2 services the whole flight then rest of the time didn’t see them. Of course flying in these times is a risk but those risks can be reduced by passengers wearing masks, enforced by the airlines. | 4 |
Grupo IAG | Dubai to London. My husband and I traveled together. He got business class, my ticket was a last minute add-on, so was Premium Economy instead. After we boarded, my husband came to me to give me his pillow, so I got settled and started sleeping. I was woken up by a flight attendant who grabbed the pillow that my husband gave me and saying that, There is a lady in business class is missing a pillow, did I take the pillow. I told her I didn’t, and the pillow was given to me. I stood up and told her it wasn’t Ok for her to accuse me of stealing a pillow, and I’ll show her whom my husband is who gave me the pillow. I located my husband in the business class, apparently, his seat had 1 extra pillow and so he gave me the extra one. He offered to give his pillow to the flight attendant who said there was no need and he could keep it. | 1 |
Pegasus Airlines | Dubai to Marseille via Istanbul and Pegasus Airlines is the worst airline I have taken. I booked and paid for a breakfast that I never had. The organization of the check in was so messy that it took hours, the staff was not nice, especially in Istanbul, and definitely not helpful. This is not an international airlines, barely a flying bus. | 2 |
Turkish Airlines | Dubai to Oslo via Istanbul. Pathetic, I was told by ground staff to get boarding pass for my second leg journey from gate, due to some technical glitch in system. Gate says they cannot issue, talk with airline staff. Airline staff says talk with Istanbul ground staff. No one to help. | 2 |
Norwegian | Dubai to Oslo. Never using Norwegian again, rude staff and poor customer service, the flight has been delayed. The ground service is the worst. | 1 |
Norwegian | Dubai to Oslo. The check in went smoothly, the gate was remote though. We waited almost an hour, cause they waited an answer if they could bring transit passengers to Norway, which closed the country for foreigners that day. The plane was almost fully booked, but some free seats here and there. We sat in the second last row, and had a free middle seat. We sat pretty comfortable, the seat is not that narrow as i have experienced on other LCCs. The crew was nice, helpful and very friendly. I tried the free wifi only, it worked part of the way, pretty slow.We could have bought more speed for 5 eur, but i prefer reading books. We landed 20 minutes after schedule | 8 |
Grupo AirFrance-KLM | Dubai to Paris CDG on Boeing 777-30 ER delayed 1.5 hours without explanation (until Captain eventually said plane was late from CDG). Landed with just enough time for connection but plane had no gate and wandered around CDG until they finally decided to park at departure gates and deplane us onto buses, but no explanation. Family got separated deplaning from both aisles. Only one bus provided initially for 250+ PAX. The result was a missed connection to ATL. Great inflight crew. Great 1-2-1 seats on the Boeing 77, good food, but the operational mistakes and lack of explanations was really bad. At CDG, new flight offered with apologies to DTW. This A340 was delayed by 1.5 hours and eventually a plane switch was made to another A340. Very old, circa 1990s. Tiny screen, creaky seats, dirty. Uncomfortable seat. Great in flight crew as usual with AF. Arrived late and we missed another connection. They also lost one bag in CDG. Ground operations are really bad. Once finally in the air all is well with Air France. But, it's always a crap shoot flying through CDG. | 5 |
Grupo AirFrance-KLM | Dubai to Paris. First time with Air France. Overall I’m satisfied with their service, seats are slightly smaller but comfortable. Crew were friendly on both flights. All were on time and arrive ahead of schedule. Food was delicious however portion was small for a 7 hours flight however it’s not my concern much. Entertainment is ok some Arabic options and sitcoms and latest movies. Plane looked clean and new. Nice airline for future flights. | 7 |
Grupo AirFrance-KLM | Dubai to Paris. I was not given the option to reserve my seat, now I'm stuck in the middle seat with no room to breathe. I would definitely rate this flight zero stars. Never had this issue with Delta or Emirates. | 10 |
Turkish Airlines | Dubai to Skopje via Istanbul. I book my ticket directly from the website. After i bought the ticket i notice that there is a mistake with the date 1 day on departure, I call them if we can correct the date of departure all other information were correct. They advise me to fill the feedback from online. I did the same and next day i got email where they saying if i want to change my departure date i need to purchase new ticket with the same amount of higher, then they can refund me for the previous ticket. Already price become cheaper next day, i book a ticket on reservation (hold) it was 611.2$ and my previous ticket was 620.2$. So they said they can not refund if is not the same amount, and to change online is 96$ even the fare is same price they are not cooperating to change without the fees charges. They not giving you any option, or you cancel and you lose 150$ or you pay 96$ for booking the correct date departure. If the fare is the same, and at the same time once once i bought the ticket immediately I contact customer care for changes there was no help and cooperation on the matter. we communicate on emails 7 days with feedback department and no any solution for this matter. | 2 |
Wizz Air | Dubai to Sofia. I made my boarding card online by my phone. At check in counter the ground officer charge me 160AED for boarding card which i already did online. Trying to show him from my phone PDF but he refused and said company policy accept only printed paper not PDF. Onboard there is no screen TV or facility. I ordered bottle of water 2.50 EURO, waiting more than 30 mints no one deliver the water. I ring the bell cabin crew brought the water and asked me to pay again. Return flight from Sofia to Dubai I made boarding card and printed, at check in they ask me 25 euros to pay for baggage? I asked why i have to pay I have small backbag less than 5/KG , he said its not by weight but size its by size. | 1 |
Grupo AirFrance-KLM | Dubai to Southampton via Paris CDG with Air France and FlyBe (codeshare). Efficient check in at DXB and lounge in Dubai is the Skyteam lounge. The lounge seemed fine, efficient staff, modern look and clean. Snacks looked fine (though I did not try them) and reasonable drinks selection. Boarding on time, clean aircraft and good business seats. I chose Air France over BA on this route to try out an alternative. I have now flown a few times with Air France and rate them highly. However, on this middle east red eye flight, I feel that BA sleeper seats are better than those of AF. The service from the Air France staff was excellent though. Snack served after take off which was fine, breakfast was OK, BA serves better juices and coffee in my view, but the food component was good. Landed on time in CDG (layover of 11 hours). The FlyBe flight to Southampton was fine, friendly staff. All in all a good flight. What is not clear though and this was also true of AF ground staff is where these flights are sold as Air France flights on a business class ticket (and priced as such ), and then the short hop to UK is with FlyBe (which lacks a business cabin), we should still get access to the lounges of Air France (relevant if you have a long layover). In fairness to Air France, I had asked them about this in advance (told we would have access) and then when I turned up with my children today, the agent said, technically we did not have access. However, she used her discretion and let us in as we had flown from Dubai with them. Whilst I do not know what is right or wrong, its gestures like that which make me really like Air France. Their staff try very hard and "go the extra mile" . I lost my computer on my outbound flight and their ground crew found it and bought it to me. | 9 |
Pegasus Airlines | Dubai to Stansted via Istanbul. Budget airline, cramped and uncomfortable, no in flight entertainment (ok with one of those neck pillows you can buy) but less than half the price of the likes of Emirates / Etihad. However they should accept all types of credit card (my UAE one wouldn’t work but luckily I had cash for water!) They get you on and off the plane speedily. Not sure why people are complaining, you get what you pay for. Very friendly staff too working with what they are given to provide a great service on a not so great plane. | 9 |
Grupo AirFrance-KLM | Dubai to Stockholm via Paris. DXB-CDG on Boeing 777 then onward to Stockholm on A320 and return CDG-DXB. Crew on all flights were nice and friendly cabin is clean and seats are surprisingly spacious and comfortable. The entertainment system is good and easy with some Arabic programs as well. Food and drinks are very limited I must say for a 7 hrs flight but it’s ok I don’t like much the airlines food. All in all is a nice experience however Paris CDG is a nightmare in connection. The CDG-ARN was on a regional smaller aircraft A320 which was ok also served coffee and tea and a small snack was fine for the 2 hrs flight. | 8 |
Turkish Airlines | Dubai to Thessaloniki via Istanbul. Crew were friendly and pleasant and offered us blankets and newspapers. Food and beverages of high quality and I recommend the lemonade. Entertainment with great choice. We had a great flight. Highly recommend Turkish Airlines. | 10 |
Pegasus Airlines | Dubai to Tirana. It was the first time and the last time that I travel with this airline. All of my souvenir from Dubai in my baggage was broken. You could ask for a blanket as the AC was in the max of cold. Everything was chargeable with ridiculous prices. My luggage got broken during the traveling. The plain smelt horrible and the toilets were very dirty. | 1 |
Turkish Airlines | Dubai to Toronto via Istanbul. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “Reissue With 200 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.â€. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The only solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed an employee $845 but she of course had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off, no ink was missing, and sneered “I can’t accept thisâ€. She did this simply because she could. We were powerless. She knew it and reveled in it. I usually only add reviews if they're positive. I understand people and businesses can have a bad day. Turkish Airlines is different. This is truly a horrible company with mean spirited employees. | 1 |
Grupo IAG | Dublin - Boston Return. Both flights on time. Great to clear USA immigration in Dublin. Inflight service outbound efficient but staff not as friendly as normal. Inbound staff excellent nothing too much trouble. Inflight entertainment good but on return had to ask for it to be turned on for the whole aircraft. Staff forgot. Then it had to be rebooted. All told took an hour before the IFE was up and running. All flights on time. Seats standard economy seats but comfortable enough. Great to be domestic flight into the USA. Took 15 mins from getting off the aircraft to kerbside. | 8 |
Grupo IAG | Dublin - JFK on Dec 17 2012. The cabin crew were warm and helpful. I hadn't requested a vegetarian meal but the stewardess was nice enough to bring me extra salads and rolls. They came by often with drink service and to collect trash. The movies and shows available were great. I'm a very nervous flyer and as we were preparing to land a stewardess talked me through it and was very comforting. | 9 |
Grupo IAG | Dublin - Lanzarote 20 Dec return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu its a pity they never have any of the stock this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem. | 9 |
Grupo IAG | Dublin - Malaga return. Outbound on 05/09/13 on A330. All aspects of this flight was excellent. Flight on time seats were comfortable and staff excellent. Only gripe was delay in getting baggage in Malaga airport. Return on 17/09/13 on A320. Seats were a bit hard but ok for a 3 hour flight. Staff again friendly and helpful and flight on time. Baggage on carousel on arrival. Aer Lingus is definitely my preferred carrier out of Ireland. | 9 |
Grupo IAG | Dublin - New York Oct 26th: Early start for flight to NYC on EI105 "St. Patrick". Booked flight 6mts in advance for a hugely competitive £440 return. Major plus is clearing U.S. Immigration and Customs at T2 and hassle-free seamless arrival at T5 at JFK. Aircraft spotlessly clean new and unworn. Entered fleet in 2010 only. PTV screens were great with excellent documentaries although choice of good movies limited. Staff professional and efficient. Pilot is provided plenty of weather and routing information. Chose the pre-ordered chicken meal which I would highly recommend doing. Head and shoulders above the standard economy meal. Overall an excellent flight and experience. Could in no way fault. | 10 |
Grupo IAG | Dublin - Santiago return. Both flights on time. Excellent service from Irish cabin crew. Food for purchase but reasonably priced and tasty. Only complaint was lack of staff at passport control in Dublin so long queues. Cant understand. Felt sorry for All non EU passport holders. Not Aer Lingus fault but only glitch in otherwise faultless travel experience. | 10 |
Ryanair | Dublin airport was full of snow, so my flight from Luxembourg to Dublin was cancelled. Not Ryanair's fault. The hotel and breakfast we were put up in at Ryanair's expense was really really nice, 4 stars, lovely. Very very impressed. Thanks, Conor | 5 |
Grupo AirFrance-KLM | Dublin to Amsterdam business class. had bought a semi flex ticket and upgraded at check in to business class. Huge queues for check in at Dublin so would guess many were running for their flights . Did not use the lounge - boarding on time - no air bridge - Seats old and in need of replacing - Aircraft + 16 years old and needs a refurb badly/ The seat had little padding. and standard Y class seats with middle free . Crew ok, went about the job no smiles. catering awful - was totally inedible and was a salad. Couple of drinks served with no problem. Landed on time - bags out first I would not pay for this service for 90 minutes - total waste of money. | 2 |
Grupo IAG | Dublin to Amsterdam via Belfast. I overbooked hold luggage for a flight in January 2020 Dublin to Amsterdam. I tried to cancel one of the hold bags and get a refund as we wont need anywhere near the load I bought. Can you do this? No chance! There is no facility on their website to do this. We haven't even flown yet. | 1 |
Grupo IAG | Dublin to Amsterdam. The aircraft and service is okayish for short haul, although all quite dated. However, Aer Lingus punctuality is horrendous. The last two months, none of my Aer Lingus flights were on time, always delayed 45+ minutes. As a frequent business traveler, I would rather avoid this airline and pick someone else where you can, otherwise you'll be arriving late almost guaranteed. | 5 |
Grupo AirFrance-KLM | Dublin to Bangkok via Amsterdam. I booked 2 tickets for the price of €670 each back in August. After getting my bank statement it turned out that the tickets were over 900€ each. After contacting KLM I was told that the price must have went up while I was in the process of buying it and they can't do anything abut it. Sent them few more emails just to been ignored. Customer service is the worst I've dealt with. I did pay extra for the leg room which I do not dispute about, it was paid separately, but to have 300€ added to each of tickets was a little bit too much. | 3 |
Grupo IAG | Dublin to Barcelona return. Had to get up at 3 in the morning for the 6.40 flight to Barcelona for a cruise. Terminal 2 at Dublin is very spacious and modern but unfortunately we found ourselves taking a long walk over to T1 for our flight. Very nice flight food was lovely - I recommend if you are flying in the morning to get the Irish Fry. Staff were friendly except for one person who was a bit rude but all in all a nice flight which landed 10 mins early. Same story returning but there was a delay at check-in at Barcelona because there was something wrong with the toe for the bags but when walking to security we passed a new modern and deserted check-in area not in use. Other than that 2 nice on time flights. | 9 |
Vueling | Dublin to Barcelona.waitied two hours for baggage.then no suitcase. It was lost. Short trip ruined. Took another hour to report lost baggage. Took 35 minutes just to get the bus from the plane to terminal. One of the worsr travel experiences ever. Never again with vueling | 1 |
Grupo IAG | Dublin to Bologna. I shall start by saying that I booked the flight many months ahead of my planned holiday. I booked with a travel agency and because of this Aer Lingus would not let me access their site to reserve a seat of my choice. Due to a medical issue I like an aisle seat. Eventually the Aer Lingus call centre let me pay for a seat. I was able to check-in online a few days before departure. The bag drop in Dublin was efficient and worked well. At present, Dublin is undergoing expansion and building work. I found myself placed on a transfer bus from one building to another and then entered what looked like an annex at the far end of the airport to stand number 35. So because of this passengers for this flight formed two sets of queues consecutively. One then had to walk towards the aircraft and passengers were left waiting in an exposed area for almost 15 mins. I did not see any assistance for elderly people, the frail or disabled people. The cabin crew were friendly, they made sure they presented the safety routine with a sense of purpose. The interior of the cabin was spotlessly clean. During this flight drinks and snacks were available for purchase. It was nice to see a native Italian speaker on the crew as most of the passengers were Italian people. The flight was just over 2 hours. During this time the captain only spoke twice and on both occasions he spoke so rapidly nobody could understand a word he said! There was no route map and the inflight magazine was ripped and tattered. The lavatory was clean. I noted that 2 of the cabin crew sat at the back of the flight for the duration of the journey and did little and allowed their colleagues to do all of the work. Disembarkation was quick and efficient. This direct flight is very convenient. There is a cheaper alternative with another airline. However. Aer Lingus has a more convenient departure time and by buying well in advance the price was reasonable for high season travel. Overall a rather reasonable experience. My concern though was the experience in Dublin airport and the lack of visible help for mobility impaired passengers. With all the building work going on better signage is needed too. A nice touch quite a few passengers commented on was the use of the Irish language. This is important in promoting Irish culture and heritage by the Irish national carrier. The aircraft used was an A320 and it was in the lovely dark green Aer Lingus colours rather than the new cut-back livery. I recommend Aer Lingus for their friendly and hardworking staff but with the proviso that they improve their communication in the airport. Overall it was a most pleasant experience. | 7 |
Grupo IAG | Dublin to Boston return with Aer Lingus. Immigration pre clearance in Dublin a big plus. Boarding procedures strictly but pleasantly enforced. Outbound flight delayed due to removal of unruly passenger by 45 mins. Flight not full so plenty of space as adjacent seat not occupied. Seating typical for economy, would have felt cramped if flight was full. Booked fillet steak meal for additional 25 euro. Well worth it and thoroughly enjoyed. Crew were friendly and efficient. Arrived in Boston slightly ahead of schedule. Only issue I had was on arrival. Passengers arrive into airside departure area of Logan airport and it was confusing where to go to exit. On return check in took minutes and security was not too busy despite all the usual demeaning orders from homeland security. Flight home also half empty so plenty of space to stretch out. Even slept for 2 hours. Crew friendly and efficient. Upon landing in Dublin only had to wait about 5 minutes to get bag. Well done Aer Lingus. Another enjoyable flight. | 8 |
Grupo IAG | Dublin to Boston. I had a very stressful experience as when I got up to the counter to check in the lady informed me that my esta had been deleted by the American embassy. I was already running late so the lady told me to go to the side and get a new esta. I was so panicked as I really didn’t have the money to book a later flight and then the supervisor came over I can’t remember her name and I explained my situation and she could see how upset and worried I was so she called a girl over to help me. The lady who came over to help me had the patience of a saint she practically did the whole esta for me she couldn’t be more helpful! We finally got my esta done and the supervisor brought me through fast track so I made my flight. I can’t thank the Aer Lingus staff enough on how helpful they were with me really really nice people. | 10 |
Grupo IAG | Dublin to Boston. There was a booking error on our return trip. Customer representative charged 4 of us more than double the original round-trip price for the return change, telling us that this was the best we would get, take it now or leave now. We took it, and upon checking, we could have saved on Aer Lingus if we had left the return as it was and just booked a separate flight. In my over 55 years of flying different airlines, I have never been treated so unfairly. | 1 |
Ryanair | Dublin to Brussels August 10th. I received a text the night before to register with the Belgian government who track people travelling to control Covid-19... Control!! I forgot to fill it in and did it on the spot. I struggled to get confirmation cause the staff made me panic and shouted at me telling me it was my fault, failing to show any sort of compassion or help, telling me it was not their fault or their responsibility, but who am I flying with though??? Maybe educate your staff, hire intelligent compassionate people, not robots. NEVER AGAIN 👎🼠| 1 |
Ryanair | Dublin to Budapest(return) First time flying with Ryanair and it will be our last. Seating in aircraft resembles a park bench. In fact a park bench would be more comfortable. Smaller storage space in overhead lockers compared to other airlines. The aircraft's own steps are used instead of the Airport's. Aircraft parked in out of way place at Budapest. No magazine rack in seat. Almost missed flight back to Dublin due to incompetance of Ryanair. Given two different gate numbers which were both wrong. Found correct gate by chance, and just made flight despite being in airport for 1.5 hrs. The Ryanair app is useless and does not give up to date information. Will NOT use this airline again. When you add on all the baggage fees etc, it costs the same ,if not cheaper to use another airline and have a better travel experience. | 1 |
Iberia | Dublin to Buenos Aires via Madrid. Worst airline I have travelled with in the last 10 years. It was 12 hr flight from Madrid departing at midnight and a nightmare, the food was deplorable and minimal. Three hours after departure a cheese and ham sandwich followed by dinner and cheese and ham for breakfast. The worst service I have experienced. | 2 |
Turkish Airlines | Dublin to Cape Town via Istanbul. First time flying Turkish Airlines. Check in and boarding all very efficient. Hadn't even been on an aircraft with a 2-4-2 seating arrangement, but this is perfect for couples (was travelling with fiancée) as no need to disturb anyone else if needing out of our seats. Cabin crew were professional and efficient in meal and drinks services. Enjoyed the safety video, if a bit cheesy! Some downsides would be only adequate leg room for a 6'3" man like myself, expensive on board WIFI ($9.99 for a hour) and cabin crew turning a blind eye to foolhardy impatient passengers who insisted on getting up and opening the overhead lockers while the plane was still taxiing! Finally, I always believe it's good practice for a cabin crew member to do an announcement to welcome passengers to the destination, especially on a long haul flight, however this was not done on any of the four flights I took. No major complaints however and would fly with them again. | 7 |
Grupo IAG | Dublin to Cardiff return. I have used the Friday evening and return on Sunday night frequently over the last two years. They have recently had more new planes (ATR 72) prior to this the flights were invariably a few hours late. However they are now mostly less than one hour late. Service from the crew is good for a one hour flight. Parking at a remote stand in Dublin then having a bus transfer plus a lengthy walk to Arrivals. Would be good if Ryanair returned to this route. | 6 |
Grupo IAG | Dublin to Chicago with Aer Lingus. Business class product very good for price paid. Food and service excellent. Clearing US immigration at Dublin makes a big difference as you land as a domestic passenger and are outside terminal in a few minutes. Would recommend this airline. | 9 |
Grupo IAG | Dublin to Chicago with Aer Lingus. Excellent service from check-in at Dublin T2 through to arrival at Chicago. US Preclearance at Dublin ensured a prompt stopover at ORD before connecting onward to YYZ. The cabin crew were pleasant and accommodating. The entertainment selection was adequate for the short trip across the Atlantic. Food and beverage service excellent. I would definitely fly with Aer Lingus in the future when traveling from Europe to North America. | 9 |
Grupo IAG | Dublin to Chicago. Aer Lingus was very understanding and flexible during the coronavirus pandemic. We needed to change our flight once the UK and Ireland ban went into effect. They were helpful and quick with the change, at no extra fees. The flight attendants and crew were so pleasant and happy to help during our flight which helped ease our stress levels. I would recommend Aer Lingus and continue to fly with them in the future. | 10 |
Grupo IAG | Dublin to Chicago. Excellent customer service today from Leah on the Premium check-in desk. Her infectious good humour set us all up for a great start to our US holiday. | 10 |
Grupo IAG | Dublin to Chicago. I do so wish that airlines would reflect their nationality in their food. Asian airlines do, to an extent, and i suppose Alitalia and Aair France serve something that identifies them. But sadly most airlines don’t. Chicken or fish, you get the idea. But on Aer Lingus a small revelation. An unpromising main course was “chicken in a savoury sauce†but the entire lunch was Ireland on a plate. Soda bread, a salmon starter, irish cheese but the entree sang out, “ this is Ireland†I can’t explain it more. The whole flight was very pleasant- service, seating, all pretty good. But that simple lunch will stay in my memory for a long time | 10 |
Grupo IAG | Dublin to Chicago. I was one of the unfortunate customers that was on the EI125 flight May 2nd. We were diverted to Milwaukee due to thunder storms in Chicago and the Captain and crew tried to keep us informed as much as they could. We sat on the runway in Milwaukee for 3 hrs waiting for the storm to pass but at that stage the crew could not fly it to Chicago so the deplaned us and we were told we would be looked after in the Terminal. When we got in there was one gentleman telling us they were printing forms with our options and he was going to collect the rest of the people off the flight. We never saw him again of Aer Lingus staff. We were left in the terminal to sort out our own arrangements. I have been trying since yesterday to find my bag that was on that flight. I have been flying Aer Lingus for years and this is the worst experience I have had - over 200 people in a terminal and not one Aer Lingus person to take care of them? | 1 |
Grupo IAG | Dublin to Chicago. Irresponsible airline! My wife and I had a “bucket list†vacation planned to Ireland including a return flight from Dublin to Chicago on Aer Lingus. Unfortunately the coronavirus pandemic rose and we decided to do the the responsible action and cancelled our trip . Another airline we were taking and all of our hotels were very cooperative and totally refunded our reservations. Not so with Aer Lingus as they refused to refund our money. Very disappointing from an industry that provides the vehicle for such a pandemic to occurr in the first place . I feel we were penalized for making a responsible decision to cancel | 1 |
Grupo IAG | Dublin to Chicago. Worst airline/transfer experience to date. On the way back from World Cup Moscow I connected in Dublin for Aer Lingus flight 125 back to Chicago. It took nearly 3.5 hours to navigate Dublin airport from my arriving Finnair flight (1381) in Terminal 1 my to the departing Aer Lingus flight in terminal 2. Upon arriving in Terminal 1 you're directed out through security/customs to the street, a quick 3 minute walk outside to terminal 2. Ensuing 90 minute wait for a ticket agent as the kiosks weren't working. Then security again to enter terminal 2. Then security again in terminal 2, then customs. None of which is an issue caused by Aer Lingus, just terrible airport design and the worst place for a transfer I've ever encountered. We boarded the plane parked at the gate, A330-300 a newer plane by Aer Lingus standards (equipped with USB charger at each seat at least). At the end of the boarding process we were told to deplane as our aircraft was going to be sent to Boston instead. After a nearly 2 hour delay we reboarded a older A330-200 (the equipment normally assigned to the route). No USB, no working power, no working video and my seat pocket was held together with peel & stick velcro. Needless to say everyone missed their connecting flights in Chicago. I'm assuming some algorithm decided in was more cost effective to put those 4 extra rows to use in Boston than Chicago. In all, flight crew adequate, food below average, equipment extremely old. Pathetic management. First and last experience with Aer Lingus. | 2 |
Grupo IAG | Dublin to Doncaster. Commuter flight operated by Stobart for Aer Lingus on ATR 72. Efficient check-in, bus to airplane at remote stand. For a short flight (around 50 min) the ATR 72 is comfortable, and quiet. Seats are standard economy with reasonable pitch. Mostly business travellers, so cabin crew had an easy time. Not much time for food or drink, but coffee was served (extra charge), and it was nice and hot. Cabin crew were friendly and efficient. Doncaster offers a quick pass through customs, and as most travellers were probably going out one day and returning the next day, there was no queue at baggage claim. Overall, no complaints from this efficient service. | 10 |
Turkish Airlines | Dublin to Dubai via Istanbul. Travelled economy, no hassle with either flight. It was great to be able to travel again. The only issue was with a tight connection coming and going, we left Dublin 30 minutes late so had to run a half marathon to get to the gate for our flight to Dubai. On the return leg, we had more time but had to go through security screening again so had to leg it again. It would have been nice to have had a chance to have a coffee. Istanbul Airport is big, in fact so big that getting around it a challenge for the able, must be a struggle for anyone who isn't in good physical shape. | 6 |
Grupo IAG | Dublin to Dusseldorf. Weather was bad. Checked on Flightaware and Aer Lingus website. Both said plane was on time for 5:30pm Departure. At 6:15 were told departure 6:45. Started boarding plane. At 7pm flight was cancelled when half of passengers had already boarded aircraft. Communication after that was atrocious. Not sure whether flight was cancelled due to crew working hours limit. Passengers spoke individually to Gate Staff and asked them to communicate over the intercom to the whole group which they wouldn't do. No written communication was given. Issues which had to be resolved without any guidance from Aer Lingus were a) How to rebook to a later flight (24 hours later earliest available) b) How to exit airport as we had passed through passport control c) Where to get our bags d) Accomodation options e) Compensation options according to EU law No food vouchers or accomodation vouchers were given. Tried to ring Aer Lingus at 3am hoping it would be quiet. Was put on hold for 30 mins with no indication of when call would be answered. Filled in a complaint form on their website. Response was "A member of our Guest Relations team will review your request and personally reply to you within the next 60 business days" That's almost 3 months. Aer Lingus has to do some serious work in the customer relations area if they don't want to go out of business. As this would be a semi regular occurence it would have been helpful to get a handout showing what to do and covering a-e above. A good airline is one that handles the situation rather than abandoning their passengers when a flight is cancelled | 1 |
Grupo IAG | Dublin to Faro outward flight left slightly late however time was made up in the air. Both flights full cabin crew couldn't do enough for you. | 9 |
Grupo IAG | Dublin to Faro. I booked a family break at a fairly ok price back in 2017. Punctual on both legs with a fairly standard service on both outbound and return and nothing out of the ordinary. On the way back the plane still had rubbish from the previous flight that came in from Dublin. We didn't buy anything on board as we are frequent fliers and understand that the prices are too inflated. My biggest issue is the way that Aer Lingus do not make it clear that their policy is to seat families together. They don't tell you this as they want you to book the seats together for 9 euro which is a complete sham and hopefully the Civil Aviation Authority will stop this money making deception. If you wait 30 hours before you fly you can all sit together for no cost as long as you don't mind where it is on the plane, But what if you don't have access to internet for the return flight? For example Faro airport does not accept the e tickets? As I said I booked this flight for a fairly decent price, I didn't buy anything on board and did not book a seat ( by 5 persons return this would have inflated our holiday spending by 90 euro). It was a standard service by an economy airline trying to make a few extra pounds off their customers. I would have been happy to fly with Ryanair on this route but EI was slightly cheaper and the times were good. Aer Lingus needs to read this feedback and stay in touch with the customer base. | 5 |
Lufthansa | Dublin to Frankfurt in business class. My experience was mixed, and certainly not what I would have expected from a five-star airline. Check-in in Dublin and the lounge in terminal 1 were fine. Boarding is where problems occurred. The plane arrived late from Frankfurt. This can happen and is not a big deal. We left and arrived about 30 minutes late. I would have expected the ground crew to offer some information and explanation to the lined-up passengers. This did not happen. We were just left to stand in line for 30 minutes. Part of that time was spent uncomfortably in the jet bridge. When I politely asked a member of the ground crew to explain what was happening, I was rebuked for my impertinence. Even stranger, during the flight there was no mention of the delay, as though this were perfectly normal. Service on board was acceptable. The food was quite nice, but it was served hastily, with little attention to detail. For example, I was almost finished with my food when drinks arrived. | 5 |
Grupo IAG | Dublin to Frankfurt. Departed a little late but arrived in time. Comfortable flight (not full). Good and pleasant service from the cabin crew. Decent selection of food and drinks for sale. Overall cannot fault it and the price was very reasonable. | 9 |
Grupo IAG | Dublin to Gatwick was quick and efficient. I arrived at Dublin airport and put my bag on the scales / bag-drop. I needed to check-in my baggage. This was a simple self-service process. I then made my way to the bar and waited to board. The flight was busy the seat 1F was fine. A little tight but good for economy class. The staff were good and I had a nice guinness pie for the short flight. We arrived in London on time. The baggage didn't take too long to collect and I made my way to the train which was quick and only two stops into Clapham Junction. Overall a quick and easy way to London and less busy than Heathrow. | 10 |
Grupo IAG | Dublin to Gatwick, Sunday 3rd December 19.10 flight. It seems to be run for the benefit of passengers known to staff members. A stewardess appeared by my seat and announced I would have to get up to let in two passengers. Not excuse me - no manners displayed. These had been brought up from the back of the craft to better seats as apparently friends of someone. They also had free drinks as known to this special someone. I paid for my seat - like a few around me so this did not go down well. We sat for ages whilst staff members chatted and laughed and finally decided that the plane should fly. It did surprisingly land on time - which is a first - whereupon there followed a bun fight to grab cases and shove people out of the way merely to get on coaches. Ghastly. Ryanair here we come. | 2 |
Ryanair | Dublin to Gatwick. Barely a minute when I left flight FR116 of 2nd October, 2019, seat no 32F, which was the second to the last seat to the rear cabin area of the plane ( and I was the only one sitting on the row) when I discovered that I have either left my wallet on the seat or it has dropped off on the floor. Earlier in the flight I hesitated changing one of my €50 note to buy £3 water and I told the female cabin crew member same. She asked me what coin I may have and I had €1.20 and she said she was sorry that it's not enough. So I think I mistakenly didn't put my wallet back in my pocket as I intended to. When I made to go back to the parked plane I was told by a security man that I cannot do that and he asked me to make a call on a phone he pointed down at the hall to let them know that I had left my wallet. I made the call and was told that I have to make the complain at the counter. I got to the Ryanair counter in less than 2 minutes and informed the Lady there of my missing wallet. She called someone and hung up and told me the person will call back in 10 minutes. 10 minutes went to 15 minutes and she called back again and was told that the cabin crew members had not found anything. The back n forth went for nearly 40 minutes with me calling customer service who gave me a phone number that hasn't gone through till today. As directed, I went to get the Lost property Contact since I was told that it takes 24 hours for a lost item to be reclaimed. My flight arrived Gatwick a few minutes past 5 but I ended up leaving the airport by 7:30pm because I didn't have money to pay for a taxi home and couldn't reach family that could help. My Credit and Debit Card, plus €101.20, £1 and Oyster card was in that wallet. Finally, a friend helped booked me a Taxi. I can't believe that my wallet disappeared into thin air. I was one of the last 3 to leave the air plane as I had 2 elderly people sitting behind me. I don't think the eagle eyed crew members on the flight could have missed seeing my wallet. | 1 |
Grupo IAG | Dublin to Gatwick. I have a shoulder injury and find it difficult to put even a lightweight bag up into the overhead locker. I asked a young male cabin crew member to assist me and he refused. Furthermore he told be he had a back problems which I am surprised he shared and in an "I dont want to help you" way. I responded - Ok I will wait for assistance and he just walked away. Another passenger when asked kindly helped me. I was shocked at his attitude to customer service and lack of concern or interest. I will not be choosing this airline again. | 1 |
Grupo IAG | Dublin to Geneva, returning Zurich to Dublin with Aer Lingus. Outbound was mid-week mid-morning, and about 50% full. Entire experience was routine and unremarkable. The return flight was full and on-time. Check-in was poorly handled in Zurich with too few staff for the first hour leading to a long and frustrating queue. There were also quite a number of food items sold out on this return leg, otherwise a satisfactory flight. | 7 |
Grupo IAG | Dublin to Hamburg. There is nothing wrong with the crew or aircraft but the airline itself is now terrible. A frequent flyer club that doesn’t work, customer service email never replied to, and cancelled flights for no reason. The pilot was sick, a major airline with no back up crew? | 3 |
Norwegian | Dublin to Hamilton. We were very happy with our flight, the pricing was excellent, and we were treated well. Unfortunately we arrived late due to very strong head winds. They had to add additional fuel before take off, and we had to land in Goose Bay to refuel again. We were scheduled on a 373 Max which was grounded a few weeks before our departure, Norwegian did not cancel our flight, but instead used a less efficient aircraft that I am sure must have cost far to fly than the 737 Max. Therefore, we were upset when several web sites emailed us and asked us to apply for compensation because the flight was late. (That's like kicking some one is down) Thanks Norwegian. | 8 |
Grupo IAG | Dublin to Heathrow. Firstly, I booked my ticket via a travel agent and later found out the price I paid the agency was not for all I needed. I had to use the Aer Lingus website and then pay extra online for my luggage and preferred seat. I was not at all impressed with this side of things. I am a frequent flyer with 2 major airlines both of whom are supposedly partners of Aer Lingus. Whenever I have used EI on this route I do not receive my frequent flyer points and this is a major cause for me to not use them in the future. I was able to check-in online in advance of the flight. Bag drop was efficient but there were no uniformed staff around to help at all. There were elderly people and a non-English speaking family struggling to use the automated bag drop. I assisted 2 elderly people. This is not good enough. Boarding was not well organised at all and no announcement was made with regards to making a queue and / or the boarding order. Passengers were allowed far too much hand luggage and there was no consistency in how this was managed alas. The cabin crew failed to assist an older lady with her bag with regards to accessing an overhead locker. Announcements from the captain were robotic and the crew seemed to be rather tired and disinterested. I had one empty seat next to me and an otherwise very full flight and the window seat was occupied by a passenger clearly under the influence of alcohol. To my astonishment the cabin crew sold this person more alcohol during the flight! Landing was efficient and disembarkation slow and chaotic as luggage had been dispersed all over the plane by passengers with too much luggage. I am not at all pleased with Aer Lingus on this occasion and think they should be far more diligent and responsible than was the case on this occasion. I shall add that the hidden prices and inability of this airline to process my frequent flyer programme have put me off booking my next trip with them. A once proud national carrier should do better. | 6 |
Turkish Airlines | Dublin to Istanbul with Turkish Airlines. Flight was on time, boarding quick and cabin staff extremely helpful. The seat was more than comfortable and spacious for the duration of the flight. Drinks were plentiful and I especially enjoyed the lemon drink served. A light snack served was enjoyable and tasty. All through the flight the staff were very attentive. This was a great way to begin what was a long day, I had a connecting flight to the Philippines from Istanbul. | 10 |
Grupo IAG | Dublin to Izmir. Spent two hours queuing to check in. Staff at the check in desks were extremely slow and gave no apologies to anyone for the two hour queuing times. The check in staff seemed to be on a go slow and speed was beyond their ability. We all experienced this type of long waits, ten years ago not in 2019. It is embarrassing to see that an Irish company, such as Aer Lingus has not upskilled their staff in many years. We will now try and avoid flying with Aer Lingus. | 2 |
Grupo IAG | Dublin to JFK Gatwick Athens Warsaw and Krakow over the past year with Aer Lingus. Good solid service as usual despite some short delays. Aircraft are generally very clean and comfortable. Vast improvement and consistency in the entertainment system on the A330s since I last flew on one. Also had to cancel a couple of flights to Gatwick and the tax element of the fare was credited back within a couple of days. I called British Airways three times a couple of years ago for the same reason and I'm still waiting. Although AL have pitched themselves in a certain position to compete with the dreadful Ryanair their service is much more consistent than other so- called full service carriers who promise the earth but often fall short. | 9 |
Grupo IAG | Dublin to JFK November 2011. Boarded Airbus A330 on time staff both pleasant and efficient ensuring a quick boarding had seat just behind bulkhead for business class. This area contains 12 or 14 seats and is worth paying extra for - comfortable and entertainment excellent. The flight was nice crew keeping us informed on route and weather etc meals passable at best! However on par with most other carriers from my experience overall a nice flight and felt well looked after. | 10 |
Lufthansa | Dublin to Johannesburg via Frankfurt. My Dublin to Frankfurt leg of the flight was delayed by 30 minutes due to bad weather. This caused me to miss my connecting flight to Johannesburg. I was told I’d be given accommodation for the night at transit hotel along with food vouchers and continue my journey 24 hours later. When I arrived at the service center, it was closed for the night (11pm) with no further assistance. My night was spent in the airport. When I checked again in the morning with the service center, I was told by the supervisor, “We’re sorry for the inconvenience caused, but there’s nothing we can do. You’ll have to continue to wait here in the airport as the transit hotel is only open in the evenings. We can only offer you these food vouchers. You’re more than welcome to send us an email with your complaint.†I found this robotic with no human connectivity. | 3 |
Lufthansa | Dublin to Johannesburg via Frankfurt. Unkind, unprofessional and rude. Thanks to Lufthansa’s delay we missed the second leg of our trip resulting in losing a full day of our booked holiday. Lufthansa customer (no) care staff were rude unhelpful in finding the solution. On the way back from our holiday at the airport, at checking in, we were informed that our seats were cancelled. We were never informed about that prior to arriving to the airport. Imagine no explanation offered they cancelled our seats. Business class! No willingness to help on Lufthansa side. Terrible and stressful experience when you travel with children. | 1 |
Grupo AirFrance-KLM | Dublin to KLIA via Amsterdam. Service was great in both short haul flights (Dub- Ams return part) and this review is mainly on the Amsterdam to Kuala Lumpur return leg. On the way out the meal was excellent and I especially noted how good the beef rendang dish was. However there was something that shocked me on the KL809 flight. During the breakfast service the stewardess that was serving dropped the tongs used to serve bread rolls on the floor (next to my seat) and nonchalantly picked it up and served the rest of us with this! This unfortunately marred what would have been a perfect trip for me. Is there no basic policy re cleanliness and hygiene or am I missing something here? Other than that blip the rest of the trip was top notch, a special mention for the cabin crew on the return flight KL810. Great service, ever helpful and attentive and no incidents like on the outbound flight. KLM is a great airline and I will definitely be using them again but I hope they can address the issues that I highlighted which to me should be something that no passenger should have to point out. This is just common sense, I wouldn't use something I have dropped on the floor like this on myself never mind serving customers, please take note (hence I couldn't give 5/5 for cabin staff service) | 8 |
Lufthansa | Dublin to Krakow via Frankfurt. I risked a transfer from KLM to Lufthansa. It was a mistake. They change the rules after purchasing a ticket and all complaints remain unanswered. It looks like this: you bought a ticket, we change the rules and you have a problem, not us. What will you do for us? First and last time, never again. I'm coming back to proven and reliable carriers. | 1 |
Grupo AirFrance-KLM | Dublin to Kuala Lumpur via Amsterdam. Great! This was my second business flight with KLM in 2 months and this one to KL was just as good as my Vancouver flight. I had a bad experience with KLM some years ago and avoided this airline but as my Xiaman flight was grounded (Cat 4 Typhoon at Xiamen airport) I was changed onto this flight. Big thanks to the staff at the Xiamen flight gate who went all out to get me to my destination as I had to be there. The flight crew was absolutely excellent. So professional and attentive. The food excellent, fresh and a good choice. The drinks selection was equally good. The lie-flat seat was just as usual and the IFE had a very wide choice. I did enjoy this flight very much and KLM are back on my radar! | 10 |
Grupo IAG | Dublin to Lisbon. I usually fly based on the cheapest ticket price and that usually is not Aer Lingus - but on this trip they were the only choice so I was looking forward to the experience. Big mistake. Aircraft on outbound flight had not been cleaned. Dirt and leftovers in seat pocket. Seat needed replacement. Staff like a group of teenagers (and believe me they were not) catching up with the latest gossip. Badly groomed and tired looking. Inflight food mediocre and pricey. Return flight much the same. Tray table dirty. Staff like a group of giggling teenagers with each other, and a pack of defensive sourpusses when dealing with customers. Unexplained delay at Dublin waiting for the airbridge and when it did arrive no announcement to that effect. Passengers standing in aisle, overhead bins emptied, heat increasing, babies crying - you get the picture? Staff seemed oblivious. Although not their fault, at least interact with their customer and keep them updated. I'll avoid Aer Lingus at all costs in the future. | 3 |
Grupo IAG | Dublin to Lisbon. One of the best airlines I had the pleasure to fly with. Everything is well organized, with a good attitude and it actually functions similar to its flag country. In this company cabin crew matures well and become more professional and better hostesses. Well done. | 10 |
Grupo IAG | Dublin to London City. Good services at Dublin airport, the Aer Lingus staff was helpful and nice. Staff was sufficient in number, queue was small and managed properly. Slight delay possibly because of weather. | 8 |
Ryanair | Dublin to London Gatwick sunday 24th November. I genuinely feel sorry for ryanair staff, I can't comprehend why anyone works for them. My samsonite has never ever been checked and I fly almost bi weekly, but have avoided Ryanair as best as I can. Paid for priority but got no benefit as had to pay €75 extra as my bag went 3mm over the "yellow line", they also tried to then put this bag under the hold which I had to refuse as I had valuables in the bag. Getting onto the plane my mother was infronf of me and she is 5ft 3, the cabin crew stood beside her as she tried to put her bag up, no assistance. Beside this member of crew I had to drop my bags etc to assist my mother while this crew member stood staring at us. Avoid avoid and avoid ryanair if you can, unfortunately for me I just had to be in Gatwick so I had little choice but next time I will find an alternative route. | 1 |
Grupo IAG | Dublin to London Heathrow on Aer Lingus. Having checked-in on line and traveling with carry-on only, I went straight to their lounge which I paid €30 to access. The lounge had very limited food on offer for a noon departure and one of the two coffee machines did not work. The staff were getting agitated as they constantly had to tend to the faulty coffee machine and the passengers were lining up to get served. It was a total waste of money as I would have had access to much better options in the terminal for the price I paid to enter the lounge. Boarding was orderly but commenced late resulting in a late departure. As I was boarding, the gate agent stopped me to tell me my carry-on had to be checked in which I went along with. Once on-board, I watched other passengers come through with more items and much bigger carry-ons than mine. The seats had poor pitch and I was glad I had paid extra for exit row. FA’s were pleasant but the service offering was abysmal with everything from water to coffee costing extra. It felt more like a discount rather than a mainline carrier. My seat pocket had a plastic cup left in it indicating cleaning was haphazard. When I pointed it out to the FA, she simply shrugged as if to say it was not her problem. As anticipated, the flight landed late. It was my first experience with Aer Lingus and hopefully the last. | 2 |
Grupo IAG | Dublin to London Heathrow. Overall great airline. Self Check in a bit laggy, needed assistance from staff, handled it great. Staff great, legroom average but seats very comfortable. We were on time for our return flight and this. Good job Aer Lingus. | 8 |
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