Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Dublin to London. I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again. | 10 |
Grupo IAG | Dublin to London. I guess this applies to most airlines and not just Aer Lingus. I arrived at the airport early because I had a meeting cancelled. I saw there was a flight to LHR leaving an hour earlier than my flight to LHR. I went to the gate and asked if I could get on this earlier flight and they said no sorry it is full. So I went across the way and bought a snack. I then heard them paging five passengers for the flight as it was closing. I went up and asked again about getting on this flight and the person said it is not his call and pointed at another person who just looked at me and continued what he was doing. I left again and they then paged twice more for the missing passengers. I then went up again and asked if I could get on this flight as these missing passengers will likely want my seat on the later flight. He looked at me and said he cannot as he closed the flight five minutes ago. I said do you would rather have it go with a few empty seats? He said I can’t do anything I closed it already. It really baffles me why an airline would not do everything it can to go full and to have had an extra seat for these missing passengers who would likely need it. Not to mention the carbon footprint of not having a full plane. It seems that people at the gate were empowered to act for the best and now they just tick the boxes and don’t care about it look at the bigger picture. Rather sad. | 6 |
Grupo IAG | Dublin to London. I had a flight booked as a stop over with another airline. I flew Aer Lingus just to transfer airports to the actual airline I booked through. Because of this third party booking I could not use the kiosk to print my boarding pass. I asked the woman at the kiosk for help and she told me to use the kiosk, when I explained the issue she told me that the kiosk was the only way to print my boarding pass. I tried to get help at the ticketing counter and was told they could not help because I had already purchased a ticket. By this point I was an hour and fifteen minutes into the process. I then stood in another line to get help from the baggage drop. Two people in a row went on break as I got to the front of the line leaving one person to help close to 200 people still in line. Then she shut down her line to help priority board the people who’s gates had closed. Finally got my boarding pass print after almost two hours in line. I then tried to check my bags in the automated line and was flagged because I was flying to the United States. I waited almost 5 minutes for someone to notice the big red light over my bags and come assist. No one did. I asked the man sitting in the empty line next to me for help (business class assistance line) and he told me that he would not help and that I needed to go find someone who would help me. Finally managed to find help. All in all it took over two hours to print a boarding pass and check my bags. I emailed customer service to simply make them aware of these issues and they have been more than unhelpful. She told me she could not help because I would not give her a valid booking number even though I have explained several times that I do not have one for her airline since I did not book with them to begin with. She also decided to assign a gender role when speaking with me. When I corrected her mistake and explained that I was offended by her presumption I was told it was my fault for not providing my gender when filing my complaint. I was so shocked by her response that I felt the need to address it with her supervisor. I asked twice to be transferred to a supervisor and in response they have stopped responding to my emails. All I wanted to do was let this company know about the problems I experienced. Instead I have receive some of the worst customer service of my life. | 1 |
Grupo IAG | Dublin to London. The staff at the front desk was incredibly rude after I left my bag at the baggage claim area. They told me it would be several hours before someone could retrieve my bag and the woman had an extremely unfriendly and nasty tone. She told me I would not be able to speak to a manager because everyone was “too busy†- horrendous service I will never fly with them again. | 1 |
Grupo IAG | Dublin to Los Angeles. Had a great flight with Aer Lingus. Comfy seat with plenty of leg room, and even better having a row to myself. Food was ok, edible. IFE was average with an okay choice of TV/ movies however the touch screen was really responsive. I must give a special shout out to Rachel (cabin crew) on my EI145 flight on Feb 21st who went above and beyond taking care of me. I advised I was slightly nervous flying and she did all that she can to make me feel comfortable. Had really great chats also and she always had a smile on her face when walking through the cabin. I would definitely fly Aer Lingus again and would recommend their transatlantic service. Pre clearing US customs in Dublin Airport is also the best thing ever. | 9 |
Turkish Airlines | Dublin to Manila via Istanbul. This flight was both a disaster and a nightmare. This incident happened during Istanbul-Manila leg of my flight. Im not sure what happened, but I your ground crew was disorderly and very unwelcoming. The boarding was horrible, flying business is not worth it especially I am queueing with the rest of the passengers. The on board experience was the tipping point. Since last year, I never had problem with my Vegan meal onboard as I make sure to preselect them online. But this flight was a disaster. Not only I made only preselection, I wrote to the menu that I am vegan, and the chef was aware i dont eat cheese as he asked me before flight. When I was served with appetizers, I was curious as they gave me a butter on a small dish. At first, I though it could be vegan as I was given butter previously, but that was on a pack, not this time. I called the head steward and explain my conundrum. The chef came and explained and apologized. They insisted i ordered vegetarian as shown on their records, but I showed my confirmation email that I did preselect Vegan meal. Somewhere something went wrong. I settled for orange juice, and went to sleep. Before landing, the chef gave me a minimal but unbusiness like food. I still appreciate his effort to come up with vegan food. | 4 |
Grupo AirFrance-KLM | Dublin to Milan. I was extremely disappointed with my trip. The ground people were very nice, but the other staff or management I needed help from were extremely non-flexible, did not listen, and had no customer service whatsoever. This ruined my experience so much that I have to give a 1-star rating. I have never experienced something like this in my life. I will never fly with KLM Royal Dutch Airlines again. I was shocked by such a lack of customer service. | 1 |
Grupo IAG | Dublin to Milan. Pretty decent, definitely better than Ryanair. It was on time, food was delicious but a bit expensive, it was 5 euro to get a can of soft drink. The seating was comfortable and I had lots of legroom. Overall really good airline. | 9 |
Lufthansa | Dublin to Munich is a short flight but Lufthansa still serve food and drink for free unlike many European airlines. Transfer in Munich was straightforward as it was well-signposted to the train to transfer between different terminals. Munich to Hong Kong was my first time on an A380. I was excited to experience a new airplane so I booked a seat on the upper deck. Unfortunately the seat I booked was in a row of three behind a row of four so that when sitting I faced the gap between the two seats in front of me and had to sit at an angle in the seat to view my entertainment screen. Otherwise though the flight was very good. We were served dinner shortly after take-off, breakfast in the morning and a snack before landing. The food was all decent airline food. There was a good selection of films in a variety of languages and plenty of other entertainment features to keep me occupied. Crew were polite and efficient without being particularly friendly. Flight departed and arrived on time. | 7 |
Grupo IAG | Dublin to Munich return with Aer Lingus. Full flights, good onboard service, friendly crew and informative pilots. Staff were efficient and chatty. Flights on time. Highly recommended. | 10 |
Grupo IAG | Dublin to New York JFK return in business class was an excellent experience. Food very good, crew very pleasant, seat was very comfortable and good for sleeping. The only downside are the Aer Lingus lounges both in Dublin and JFK. The lounge food offerings were not great particularly in Dublin, in JFK you can pre-dine, however the food on board was far superior to the pre-dine option. Would recommend if you book well in advance and get a good deal. | 9 |
Grupo IAG | Dublin to New York JFK with Aer Lingus. The seat is comfy when reclined, and is good for relaxing, but when you have the seat in the take off and landing position, it rocks a bit and almost feels unsecure which did not make me at ease. There was free wifi and the flight crew were very polite but lacked character and seemed to be more focused on being efficient and not engaging in a proper chat. The inflight entertainment was dire. The annoying thing was that on the way back there was a much better selection of films, but as a night flight I had to sleep. Food was not too fancy but it tasted great, they were lacking a bit on drinks, specifically champagne. I would have liked a wider seat and larger duvets, as I found them to be too small. Overall Aer Lingus offers an amazing business class product if prices are taken into consideration. | 8 |
Grupo IAG | Dublin to New York. The seats are cramped beyond belief, the website for checking in is atrocious, the policy of not issuing seats if a flight is booked 72 hours before takeoff is a disaster if travelling with children, and the 'lost and found' service has been outsourced in a way that makes sure that items of value are never 'found'. If there was a way to avoid Aer Lingus to get to Ireland, i would take it. | 2 |
Norwegian | Dublin to New York. Their app wouldn't let me check in and I was unable to pay for baggage. At airport they charged me €80 per bag when it was just over the 10kg. Not worth the low fare"as they nickle and dime you on everything. Just fly Aer Lingus and enjoy the space and free bags. | 2 |
Grupo IAG | Dublin to Newark. Nightmare flights to and from Ireland this Christmas. Being disabled with and severe limited mobility, bulkhead seats that I booked and selected online were denied on both flights. For the outbound, I was told there was a aircraft change and so the seats were to bumped to middle of row in front of the bulkhead, with no recline. I made sure to call Aer Lingus twice during my stay to ensure we had the correct seating for the return journey. Both times we were guaranteed that our seats were correct and it also reflected “extra legroom†in the Aer Lingus App. On our return flight, I decided to check with the gate agent on our seating. He started off by stating that is illegal for someone like me to sit in those seats and said authorities may have to be called. I tried to correct him by say that these were bulkhead seats and not an exit row. He stated that disabled folks have no extra rights on a plane and that babies will always come first. I was stunned at this. Then comes the boarding and not once were people with mobility issues invited to preboard. So we were again seated in middle seating. | 1 |
Grupo IAG | Dublin to Orlando. Everything was fine with the flight except the lady in front of my husband decided to put her seat back and refused to move it, even when he was served his snack. Staff would not help. Did not ask her to sit upright until the very last minute before we landed, even though everyone else had been asked to do this half an hour before in preparation for landing. You get what you pay for and next time we will pay for Virgin. It is worth it! | 1 |
Grupo IAG | Dublin to Paris CDG return. I paid for a flexible ticket which costs more than twice the ordinary fare. By right this should be equivalent to business class fare. However Aer Lingus operates an economy only seating on this route. It used to include 2 checked bangs of 20 kgs each. Not anymore as you only get one 20kg bag now. With this fare you get lounge access but you still have to purchase food and drinks on the plane. Outbound flight was largely ok. On the return trip I was very annoyed to discover that the overhead bin was full and as I was on seat 1C there was no front seat I could put my small carry on luggage under. Eventually the stewardess managed to squeeze it in an overhead bin above the seat behind. I find this unacceptable as obviously no proper checks were carried out allowing people to carry disproportionately more stuff on board and thus depriving others from getting their fare share of space. It irritated me even more that I had paid over the odds to discover that there was no space for my small carry on luggage above my seat. I have to agree with strict policies regarding carry on luggage as is with Ryanair. I guess I will still continue flying Aer Lingus as there are not too many options on this route but Aer Lingus should probably have a small business class cabin so that those who pay more get that bit more for the extra they fork out for their ticket. Alas I am unlikely to see this in my lifetime. In summary I think the worst thing an airline can do is combining a low cost approach while still charging extra for which you don't get much more. If Aer Lingus wants to be a real low cost airline that's fine but don't charge more and give nothing much in return. | 6 |
Grupo AirFrance-KLM | Dublin to Paris CDG. Another good flight with Air France. Cabin crew friendly, efficient and excellent. Served a lovely prawn and hummus dish, fruits, a small cupcake and a delicious chocolate. All well presented. The collation was enough and not too high in calories. The lounge in Dublin had a reasonably good choice of food this time and was far better than my previous visits there. A bit of a wait for my luggage ( it took about 30 minutes) but immigration check in Paris was really quick. The only thing that I find really annoying is how some of the staff at check in at Dublin Airport can act. Ok I don't wear designer clothes and I don't look rich but please don't assume that I don't know which queue I should use so don't ask " are you travelling business class ?" before looking at my boarding pass first. | 9 |
Grupo AirFrance-KLM | Dublin to Paris CDG. Service onboard was impeccable. Served a lovely salmon dish with a nice roll, ratatouille, cheese and a nice chocolate cake for desert. Everything was well presented and the stewardess very professional and friendly. Priority boarding was efficient but I wonder why boarding announcement was made way before boarding could start. Overall service from check in and lounge experience were good but for some reason my baggage despite flying business class and supposedly "priority " came out quite late with no priority sticker on it. | 8 |
Grupo IAG | Dublin to Paris. I had the opportunity to travel with my family and a group of other families who have special children on various treatments. We travelled to Disneyland Paris. Check in was a little bit disorganised but we ended up sailing through security as a designated area had been kindly provided. Onboard on the out ward journey, we had great care and attention by our cabin crew member who was so nice to all the children and the parents. I hope that if the company are reading this they can pass on our sincerest thanks for the care and attention we received by her. She had a natural warmth and empathy that was the style of the old Aer Lingus and that's what used to set EI apart from it's rivals. We arrived on time and it was nice to hear the cabin crew wishing all the children a pleasant stay in Disneyland as they hare a very special bunch of people. Back to Dublin we had a fairly standard service from the crew. Again arrived on time. I would be delighted to fly EI again but it would be nice to see more of the genuineness and friendliness that we experienced on our outward flight. It costs nothing but it makes a difference to those travelling. | 9 |
Turkish Airlines | Dublin to Phuket via Istanbul. Boarding queuing up everyone in the queue for a while they decided to call rows out we were nearly first going in and nearly last by the end not a good start, went down hill from there on. Seats mixed up even though we asked for certain seats luckily some people swapped with us - we asked one one of the staff could they please sort the seats out, they didn't care. We had to do it ourself as we have 2 small daughters not sitting beside us. Nothing for kids no kids menu or kids toys or colouring books to keep them entertained for the flights. .The staff from Istanbul to Phuket were the worst most miserable people we have ever came across on a flight. Spilling drinks on customers not smiling didn't want to be there. Turkish have a long way to go to catch up with other airlines. Food was only ok nothing special. Plane was quite old looking, business class looked nothing special. Overall very disappointing going over and back. | 1 |
Grupo IAG | Dublin to Rome-Fiumicino. Pleasant experience. Checkin was seamless and well organised and as we were a group of 20 they took our bags free-of-charge which made travelling through the airport an easier experience. However, boarding was quite a long drawn out process. Long walk, then lift/stairs to an eventual bus. Checkin is through Terminal 2 but you end up getting bused to a mini satellite terminal (South gates) where gate 335 is located before actually boarding the plane from the tarmac. Infrastructurally, this issue lies with DUB airport as opposed to AL itself. Onboard the staff were very friendly, courteous and operated efficiently. The first 45 minutes of the flight including takeoff were quite shaky and turbulent but cockpit provided plenty of info en route. Very nice flight, staff exellent but disembarking took some time as all passengers had to get off via front of the aircraft even when stairs were provided at the rear. Overall, I’d recommend Aer Lingus but a little more attention to the details: boarding and disembarking required. | 8 |
Grupo IAG | Dublin to SFO - good seat space good inflight entertainment pleasant crew flight on time dinner and snack tasted good. From SFO to Dublin - all was good as above except for the meals these were tasteless. | 8 |
Grupo IAG | Dublin to San Francisco return. Outward journey via Boston (second leg with Jetblue which was great) as the direct flight was sold out for days around my date of travel. Thankfully got one of the last seats on the direct flight on the return journey. Business class wasn't in the budget for this trip but the seats in economy were fine (I'm 6'0'' tall). I ordered one of the special meals for the Boston flight which was well worth it had the regular meal from SFO to DUB which was fine and you could help yourself to drinks and snacks from the galley at any time. The service is consistent the aircraft's always immaculate the personal entertainment has plenty of choice and the staff generally very friendly and helpful. You can select most seats on the aircraft for free at time of booking. Lets hope AL go daily on this route in 2015. | 10 |
Grupo IAG | Dublin to San Francisco. Cleared U.S Customs in Dublin, the plane was boarded in seat rows which was a bit of an inconvenience but luckily we were round row 15. After boarding, we spent another 40-60 minutes waiting for something. I was already a quarter through Toy Story 4! You were provided with a small comfy pillow, a blanket and a set of earphones. When we were airborne. An hour or two later, lunch came. Chicken, beef or a veggie option. I am not sure what the veggie option was but I think the beef was some meatballs. The Chicken which I had was this mushroom and chicken lasagna? Let’s just say I didn’t eat it. Down to preference though. There were some nice movie and TV selections. The screens were big too. The main problem was that after you had flown over Greenland, they forced you to put your window down so others could sleep. Now, we took off at around 11:30 AM in Dublin. This was around 13:00. After an hour of this, everybody was wide awake and it felt unnecessary. People would lift it up for a minute to look at the scenery so clearly people wanted to look outside. Fast forward a few hours, we are about one hour away. They serve this interesting pastry which I'm not sure what it was. It was okay. We were finally allowed to open the window blind when we started our descent. But apart from that, it was a good flight. | 6 |
Grupo IAG | Dublin to San Francisco. First time flying Aer Lingus long haul. Had been told it was the best way to the USA with pre clearance at Dublin. The day we travelled in October must have been Dublin Airports worst day as it took a full 2 hours in a queue to reach the immigration desks. My question is - has Dublin and Aer Lingus expansion into even more US cities started to affect the smooth running of this service? So needless to say everyone was stressed and flight departure times looming so hungry and thirsty we raced to our aircraft 1/4 full and an hours delay. No refreshments offered to those on board waiting and no interaction at all from crew. We had a relatively new A330-300 on our outbound journey which was generally pleasant and clean. Entertainment system poor. 1 hour into the flight we got a soft drink, only non-alcoholic beverages were complimentary. We then got our main meal and 3 or 4 hours in a small tub of ice cream was delivered. No other soft drinks service came round. Everyone kept walking up and down the aircraft trying to get water. I have never travelled long haul and had such poor service. The return journey was on an older A330-200 which was noticeably poorer. Bad sound on the entertainment system. Smaller screens and even worse if not poorer service. As it was a night flight the crew were even more absent and we felt like we were in a desert having to beg for liquid refreshment. Both journeys you get a 'snack' before landing. Aer Lingus seriously need to look at their catering as both legs it was vile. With all the problems we had, I would not use Dublin Airport or Aer Lingus again. Other carriers provide a much better product and service. | 4 |
Grupo AirFrance-KLM | Dublin to Sandefjord via Amsterdam. First leg of the flight, DUB-AMS, was operated a plane from Stobart Air, with a KLM crew. Upon check-in, I was informed of a 25 minute delay but that I should be able to make my booked connections. However, at the gate, the delay just kept getting longer and longer. As I was standing around, I received an email informing me that my flight would not make the original connection to CPH and that I had automatically been re-booked onto another flight, however this meant I would miss my rail connection to Sweden. The gate staff were not able to do much, as they were only local Irish contractors and not KLM staff. The delay was progressively made later and later. The flight was almost 2 hours late and was causing great stress and worry for me about being stranded in CPH. Only suggestion was to see the transfer desk in Amsterdam, who were helpful and professional. I asked if I could be rebooked onto Oslo, but initially they said it was booked out. They had only been looking at OSL and did not even consider TRF, until I suggested it. It was a very late flight option but it was better than everything else presented to me. The delayed DUB-AMS Stobart Air flight was best described as adequate. It was quite obvious that the air crew were thrown together and were disjointed in their operations. However they were very professional in their appearance and interactions with the passengers. The AMS-TRF flight was a proper KLM flight, on the same plane type. The aircrew were much better than the first, most likely because of working together before. Thankfully so, to ease my nerves from the first leg. | 3 |
Grupo IAG | Dublin to Seattle. Airline refused to check my bag all the way through to Denver and said Air Alaska was not partnered with them. Flight was 2 hours late leaving Dublin. Had no time to get bag and go to Air Alaska and recheck through. After arriving in Denver filed a complaint for last luggage. It’s been 3 days and not a phone call to me from Aer Lingus. All my info address and phone number are on my bag. They will not answer the phone when Air Alaska calls. My travel agent and Air Alaska keep trying to reach them and no response. I have filed a complaint with the airline with a response they will contact my in the next 14 days. I just want my bag returned. I’m very frustrated with the lack of care or response as from the airline. | 1 |
Grupo IAG | Dublin to Seattle. My luggage was lost on Aer Lingus flight 143 to SEA on 9/26/19 - the reps at the carousel were clueless, they had no access to know if baggage was delayed, they could barely fill out the claims forms (which were very poor copies of an original so faint as to be unreadable). We waited almost an hour after bags starting arriving for them to confirm no more bags remained. I was given no reference # and they said someone would contact me in 2 hrs with the status of my luggage. No one ever called. I called back 5 hrs after the flight landed using the number on the claims form - it was a off-shore call center (as confirmed later by a rep) but Aer Lingus waas not listed as one of the airlines for service - I used one of the other choices and the rep said they could help - now, 3 hrs after filling the claim i was told they had no record of the luggage and even though it was not in their system, it would arrive on the next day's flight. Next day, 3 hrs after that flight arrived I called again, and was again told they had no info - the rep this time told me in might have been delayed because the plane was "full" put me on hold while he 'contacted the airline. when he came back he said they had no further information - after additional questioning he admitted he had not actually contacted anyone and had no information confirming even the current location of my bag. 3 hrs later i called and was told the luggage didnt arrive but would be on Sunday's flight since they had no flights on the 28th. I asked why they didnt send it on another airline and was told that was not possible. I called again sunday night, 9/29 and the rep said my luggage had been 'expedited' but again he couldn't tell me whether it was on that flight or even where it was. Then he told me it had been scheduled to arrive either 9/27 or 9/28 on another airline - but he could not tell me what airline that was! | 1 |
Grupo AirFrance-KLM | Dublin to Singapore via Paris CDG. Flew La Première on the Paris to Singapore leg and return. This is my fourth time flying La Première with Air France and the service is outstanding. By far the best first class experience for me. All the fine touches start as soon as my flight arrives in Paris, escorted to the superb lounge in a limousine and again when boarding the flight. The return Singapore to Paris flight deserves a special mention. I met the stewardess that I had met on a flight in 2017 and the service was simply impeccable. When you fly with a great airline and you meet someone you know it certainly adds to the special touch. My only minor issue is the luggage delivery was slow at Dublin airport ( like in previous years) but Air France explained that this was due to customs check at Dublin airport so that is beyond their control. However notwithstanding my priority baggage came out much later as there was also a mix up re priority. Air France apologised and did reply promptly when I raised this. Entertainment on board La Première was OK but I would have loved to have new albums by French stars like Matt Pokora and older icons like Brigitte Bardot. | 9 |
SAS | Dublin to Svolvaer (via Oslo and Bodo) and Tromso to Dublin (via Oslo) - faultless service seamless transfers friendly and helpful staff and all at a very reasonable price. | 10 |
Turkish Airlines | Dublin to Tel Aviv via İstanbul. First of all our flight was delayed for over an hour, but that’s fine we crossed that bridge, then when we arrived in İstanbul airport we were told that we missed our connection flight. Ridiculous considering the fact the tickets were bought from Turkish Airlines and not from different companies, ok, 10 minutes of talking to customer service and we got new tickets from İstanbul to Tel Aviv (not same comfortable plane as it supposed to be but still something) Arriving in Tel Aviv we found our 3 bags on the belt but so called oversized bag (which was actually a doll birthday box for my daughter) was missing almost 2 hours waiting for it to be found (no luck) then another half an hour of registering with lost&found made us exhausted (myself my husband and 2 kids aged 3 and 5 at 5am in the morning is no fun at all) We supposed to pick up our rental car in between 3-4am and when we came to get it apparently the car was gone to another customer because we were late. We had no choice but get another more expensive car that was available (I think Turkish airlines should be liable for that as well) We registered lost baggage gave the address and phone number in Petah and asked them to deliver it there as we were going to Eilat for a few days. I was pretty much confident that should be no problem with contact details. I was 5 days later arriving back to Tel Aviv and with no contact from lost&found I rang them to see what’s the story and I was shocked when I heard that my baggage was delivered to me the following day! Where? When? To who? The answer was simple we have in our system that you baggage left to Eilat next day and was delivered to the hotel so we are really sorry but you have to get it yourself from there! How come they left my baggage in the hotel without notifying me? Answer was: Delivery company rang you but there was no answer. Left a message? I doubt it I think it’s pure lies) Anyway I said I want my baggage back please get it to me! Oh you know it might take couple of days. Fine I said just get it please! Few days later I rang again because nothing came and find out that delivery man came to the hotel in Eilat asked for me but because me and my spouse have different surnames he was told that there’s no such person registered (but then the question is how could he leave it there if he was told the person is not there) Again I was promised that few days later I will get it. As you can imagine I didn’t. Rang again today asked for the manager (was told the manager is in holiday) got to speak to supervisor and what a surprise she said that the baggage is not in the hotel in Eilat but in airport Eilat and because it’s holiday (Pesah) the airport is closed and they can’t get it. And she said you know it’s your fault that it went to Eilat. When I asked her name she refused to give and hanged up on me. | 1 |
Grupo IAG | Dublin to Tenerife. Selected two economy class seats for myself and my partner on Aer Lingus flight to Tenerife. We were dismayed to find there was very little leg room, much less than the other rows, and the seat backs could not be reclined. The seats were in Row 11 which was immediately in front of an emergency exit. However there was no indication on the online seat selection plan that there were any issues with these seats - the fact that they were shown as available to reserve at the same price as seats in adjacent rows surely implies they would be of the same standard. My partner was particularly upset as she suffers from arthritis and severe back pain - it would have been intolerable for her in these seats on a four hour flight. We asked a steward if we could move, and he said we could once the plane had reached safe altitude. However there was no apology. We did move then, to seats which were perfectly satisfactory, but we were lucky that there were such spare seats available! Aer Lingus appear to be selling sub-standard seats under false pretences. You might say that we should have checked first with Seatguru but it should be clear from the airline website. Also the flight attendant staff often appear to have little regard for their customers who they seem to view as an inconvenience and a restriction on their ability to continuously chat with one another. | 4 |
Turkish Airlines | Dublin to Tokyo via Istanbul. Terrible airline. Our flight was cancelled flight after a lengthily delay, absolutely no communication from airline staff, extremely difficult to contact, unhelpful and rude helpline staff. Still have not received mandatory compensation for flight cancellation 4 months later! Do not fly with them. | 1 |
Grupo IAG | Dublin to Toronto. Flight staff were friendly and very helpful. The inflight meal in economy class was pretty decent, and the seats were comfortable as well. Flew for less than what other low-cost carriers charge and got way better service and comfort. | 9 |
Vueling | Dublin- Barcelona flight: The most horrendous experience I've ever had. Flight cancelled without letting passengers know with time in advance. I only discovered the flight was cancelled when I arrived at the airport ( It is 3 hours journey from where I live to the aiport).Customer Service in Dublin airport said that somebody from Vueling would arrive shortly to give us more details about the incidence, and options. 2.5 hours later and nobody from Vueling showed up. I only found out by the Customer Service from the airport who by the way, didn't have much information about Vueling policy ( not to blame them as the Vueling crew should have shown their faces and deal with the passengers- that's the minimum thing they could have done) that they re-scheduled my flight for Sunday when my flight was scheduled for Wednesday so 4 days later!! I seriously do not recommend anyone to fly with this airline. I agree with all the previous comments, this airline should not be operating.PS: The 5 EUR voucher doesn't compensate all the time wasted and money spent in journeys. Shame on you Vueling. Never again. | 1 |
Grupo IAG | Dublin-Barcelona: 29 teenagers and three teachers. Ground staff were not very good they seated the group in different rows but they handled hand luggage in an efficient elegant and professional way. No room inside the cabin? No problem they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful even though I could have used some more leg space. | 9 |
Grupo IAG | Dublin-Berlin return. Found T2 to be a great improvement in Dublin made a great difference. Flights on time and crew on both flights friendly and a genuine interest in passengers. If you are flying Aer Lingus on an early morning flight I recommend you try their full Irish Breakfast. Aircraft clean and comfortable and was given an exit-row on the return which was great. | 8 |
Grupo IAG | Dublin-Boston return. Enjoyed the new seats and IFE on demand. Aircraft clean and in good condition. Outward cabin crew friendly and professional. Food typical economy fare but edible. Return cabin crew friendly but a little rushed due to shortness of flight under 5 hrs. Only gripe is the pricing of alcoholic drinks. Pre-clearance of American immigration and customs in Dublin a major bonus. 15 mins from plane to bus out of Boston airport. | 9 |
Grupo IAG | Dublin-Budapest return. Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently. | 9 |
Grupo IAG | Dublin-CDG return this was on a flex fare so not really in business class as such as business class is non existent on short haul flights. While the service from the cabin crew was friendly and efficient I note several issues that management needs to address. Flex fare entitles you to access to airport lounges. This needs to be made stress free for passengers. This time I received the invitation by email but as I had changed the dates as I am entitled to do I used the original lounge invitation (as no new invitation came by e-mail). No problems encountered in Dublin but while in Paris the staff in the Icare lounge came back to me while I was sitting down and eating to verify that the original lounge invitation reference matched my flight reference. I don't blame her as she was very apologetic for having had to do so. Surely if this is an issue for ground staff Aer Lingus should send a new invitation when you change the dates. In some previous flights the invitation did not come at all and Aer Lingus did not reply to my queries and there were issues getting access to the lounge without this "invitation". Perhaps Aer Lingus does not really bother with this as most people don't really bother with paying the higher flex fares. However for those who pay they should get what they pay for without any stress. I would also suggest that if you pay this fare you should at least be entitled to one meal and one drink on your flight since the fare costs 3 to 4 times more the cheaper fares. I will continue to use Aer Lingus as I live in Ireland and I find their cabin crew generally friendly and efficient but I hope management takes note of my comments and suggestions. If they don't address these issues they may find more and more people opt for their competitors like Ryanair. | 5 |
Grupo IAG | Dublin-Chicago and on to PDX return. I was on my own with a 22 month old I hadn't bought my child a seat so she was supposed to sit in my lap. However flights were half empty so she got her own seat which was great. Planes were generally clean and in good condition - great seat back entertainment (330). Flight attendants were helpful and attentive. One flight was delayed an hour lots of communication provided. | 9 |
Grupo IAG | Dublin-Malaga 7th April EI 584/585. Booked flex fare as it includes lounge access bags etc on this particular flight. Aer Lingus use the the Airbus 330 so you can reserve the seats normally used in Premier Class (economy service). All good nice crew as per previous comments the IFE is a bit of a joke even in the premier seats the remote control doesn't sync with the screen and the touch screen has to be "thumped" to get any reaction. Choice of movies and TV was poor but I didn't take the flight to view movies used my iPad. Onboard wifi available at 11.95 euros per hour return flight same good crew but I felt a little stretched as they now operate with minimum crew numbers of 8 on board as against 11 when I last flew this route. One comment I do have to make ..there has been huge media coverage on Aer Lingus launching their new "Bia" inflight menu by celebrity chef Clodagh McKenna someone should point out not everyone in Ireland is as addicted to cheese Ms McKenna appears to be! Every single sandwich and snack has one type of cheese or another added even on the pre-order meals it's a choice of cheese or more cheese. I'm a great believer in not trying to fix something that wasn't broken. Your old pre-order menu and onboard menu was edible! Take a tip from other airlines purchase on board menus. All in all Aer Lingus are good. | 9 |
Grupo IAG | Dublin-Malaga Malaga-Dublin. Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time clean cabin flight attendants and inflight entertainment was fantastic! Would recommend them. | 10 |
Ryanair | Dublin: Ryanair are (most recently) consistently changing the gates multiple times and not advising anyone! I almost missed a flight because of it and someone I know today missed her flight due to no announcement. WHAT? I don't understand why they not only make it such an undignified experience (your bag is 2 cm over, we have to check it and you pay a trillion quid) one Ryanair steward shouted at us when we complained of the THIRD GATE CHANGE in one evening "If you don't like Ryanair, then go fly with someone else" - charming. I'll take his steer. | 1 |
Ryanair | Dubliner hereLast time we arrived at a gate 3 mins late and the plane was on the tarmac still with passengers boarding on the stairs and we weren't allowed on - This caused us to miss a flight.This time we are 45mins early and it's past the boarding time 30mins ago and the f&€king plane hasn't even arrived.Last time I book with this disgrace of an airline. | 1 |
Norwegian | Dubrovnic to Copenhagen. I was forced to checked in my luggage at Dubrovnik because I was told the flight was full. Uupon arrival, I found out that someone else took my luggage by mistake. My Keys were actually in my bag because I didn't expect to check in it and forgot to take it out. It turned out to be a nightmare for me and I had to rent a hotel for one night and call for a door opener the following day. Usually the airline should compensate my loss due to luggage latency but they refused to do so and the service was very bad! | 1 |
Vueling | Dubrovnik to Barcelona. Living in Spain I have had to travel with Vueling a lot although now I generally avoid them if I can. It's a low-cost airline pretty much like any other and covers a lot of routes involving Spain but their flights are almost always delayed or cancelled - and I mean almost always. If you turn up and the flight is on time it is actually a nice surprise. Because of all the delays and cancellations I now take this airline to be atrocious and worth avoiding at all costs. In this case it was another two hour delay and didn't get any vouchers for food or drink either while waiting. | 1 |
Vueling | Dubrovnik to Barcelona. Very bad airline. We had 2 flights with Vueling and both were over 1.5 hours delayed for both "bad weather" in Barcelona (22 celcius and sunny?). First time they gave us no approximate time which is really frustrating. Anyway, try to find an alternative, I won't book anymore with them! | 1 |
Norwegian | Dubrovnik to Gatwick. First time we have flown with Norwegian, travelling on the 30th April. We had booked low fare+ tickets which included free seat selection and 20kg luggage allowance, once on board we were in emergency exit seats, there was plenty of room to store our hand luggage above in the overhead lockers. We purchased a snack on the plane which was very good, also free wifi. Flight was a little late departing and arriving nothing to worry about. We will be using this airline again and have already booked more flights with them. | 10 |
Turkish Airlines | Dubrovnik to Kuala Lumpur via Istanbul. I have flown with different airlines and have gone to many airports. But, Turkish wins hands down in terms of bad experience. I dare say even budget airlines are better. Turkish Airlines delayed the first flight from Dubrovnik to Istanbul by an hour which means there’s a high possibility of missing my connecting flight. When I arrived in Istanbul, earlier flights are listed on the board showing which gate to go to. Since it isn’t there, I asked an airport crew where should I go. He rudely told me “check on the board.†If the plane has flown, it’s basic courtesy to inform me instead of telling me which gate to go to. After running all the way, I saw an empty gate. I went to a Turkish Airlines counter only to be sent from one counter to another. I was sent to other 4 counters in total. How you handle this situation is horrendous. I’ve never come across such rude, unapproachable and unfriendly customer service throughout my entire life. This is uncalled for and very disappointing. | 1 |
Vueling | Dubrovnik to London Stansted. Never fly with Vueling. No one in their company ever knows what is going on. I was supposed to fly from Croatia to London and the engine failed on our plane and they told me I would be stranded for a week. They did not provide accommodations for my friend and I. We are 20 year old girls alone and they left us in the middle of nowhere. On top of that we were promised 250 euro compensation and it has now been over 2 months and I am yet to receive the money. I have lost hundreds of dollars to this company. Every time I call I have been hung up on and they refuse to allow me to talk to a supervisor. They have told me three times in a row when I will receive my money and each time they fail to follow through with their promise. Vueling is a terrible airline and I would not fly with them under any circumstances. | 1 |
SAS | Ducking terrible stuff… if you're ever to change a flight or try to reach these clueless morons, good luck. | 1 |
Ryanair | Due a refund due to delayed flight.Applied for refund on June.Received an email stating I would be given my refund within 5-7 working days. 13 days passed by and still no refund. I contacted them via there live chat and was waiting in a queue for 60 minutes, it then decided to cut me off. I contacted them by social media to be told to be patient and wait an extra 2-3 days, so I did just that and still no refund. I threatened with taking my complain further to be asked for booking reference number and then completely ignored. So I contacted them via telephone to wait in a queue for 35 minute's, eventually gave all my details to the advisor to then be told I hadn't completed the online refund form, she then changed her mind and then hung up on me. I tried to call back several times to again, be hung up on. It's now been over a month from the initial email.This airline should be shut down!! Absolutely ridiculous. I'll be taking my complaints further | 1 |
Grupo IAG | Due to BA's late arrival to the gate (the plane was standing between terminals for cc 30 mins) at Heathrow we were not allowed to go to security and missed our long haul flight to LA. Fortunately there is another British carrier (Virgin Atlantic) who could accomodate our trip. On the way back from the US BA notified us that our flight was canceled (about 28 before departure) and they could only rebook us to a day later. Our final lag during this journey had a delayed take of because - according to the captain - there were lots of planes taking of at that time (at the scheduled time of departure) | 1 |
Grupo IAG | Due to Brotish Airways late flight I missed a connecting internal flight on 24th December. BA rebooted me for 2 days later, 26th December. Eventually, after an hour of excruciatingly painful discussions with customer services I boarded a later 24th December flight to a nearby destination and took a train to my original destination. BA did not offer me the alternative, assuming that I would be happy to spend 2 nights over Christmas in a Heathrow hotel instead of with my family.To cap this experience, baggage delayed by 12 days and BA cannot even pay me the expenses claimed, instead giving some random, much lower, amount. And I saved BA 48 hours claims for hotel and dining.I am a gold card holder, dread to think how non-loyal passengers are treated by this awful airline | 1 |
Lufthansa | Due to COVID restrictions we decided to cancel our flight and called the airline to let them know. They said we will get credit as the ticket was non refundable and that we only have a certain amount of time to rebook which was perfectly fine.When trying to re-book our flight as we had to to it over the phone in order to be able to use our credit, the people working in the customer service dept hung up on us TWICE while they said they would put us on hold to verify some things, we thought they would call back if it was a mistake, that is what customer service centers do!Not to mention that the amount of credit we received was half of the amount we initially spent on tickets.KEEP IN MIND - WHAT PRICES ARE SHOWN ON THEIR WEBSITE ARE NOT PRICES THEY GIVE YOU OVER THE PHONE. WAY HIGHER over the phone.when we tried re-booking, we went on their website to check on their prices for diff flights and then called them to book according to what we found on the website. Their price over the phone was $700 MORE than what you could purchase on their website... UM WHAT?I am so frustrated with them, NEVER will I ever book ANY Lufthansa flight.I would rather pay more to another airline than spend my money with Lufthansa. | 1 |
Ryanair | Due to Convid-19 my flight was of course cancelled. They let me change the dates free of charge even though it was a more expensive flight! Which I am very happy about especially since other bookings such as hotels just refuses to refund or let you rebook because they can. | 5 |
Lufthansa | Due to Coronavirus Lufthansa cancelled my Miles and More reward return from US to Europe without any notice or possibility to modify the route. Ofcourse, no possibility to get through their telephone line. I managed to organize return using another airline, and claimed back money (taxes) and miles mid March 2020. Till date (over 70 days) - no Miles back and no money. I seriously think these miles may have no value anyway.... Thank you Lufthansa fo your "reward" to my loyality. | 1 |
Ryanair | Due to Covid 19 my joint family holiday had to be cancelled, as my mother in law's flights were cancelled, and she was unable to meet us as planned.Ryanair allow you to change a booking from one flight to another, with a small flight change fee. I asked Ryanair customer services if, given the circumstances, the money that I had paid for my booking could be refunded as a voucher, minus the usual transfer fee. In that way we could effectively change the flight, with that flight change fee already taken into account, at a later stage. Therefore we could rebook when there was more certainty about quarantine etc.The answer was that we could have no voucher, and the money would be lost if I didn't go online and choose a different flight right now. It seemed a technicality that was there to be used unfairly against customers who are no more to blame for Covid 19 than the flight company. The outcome would be the same, in principle, if I changed a flight now, or used that reduced voucher to book a flight at a later date.The voucher would either have been used, and extra money would be probably required on top for the new flights, or the voucher would not be used in the end if we didn't book with them again. Ryan Air would either gain extra money at later point, or lose nothing, by letting me delay my option on changing flights. I also would have felt better about using them in the future than I am currently feeling.As someone who has flown on Ryan air on roughly eighty occasions, I would have hoped for better customer service, and some common sense.In the past if Ryan air were a fair priced option I would normally use them, as opposed to paying a little more for a different airline. If this is their final word on it then I would pay a little more to avoid using Ryanair in the future. | 1 |
Vueling | Due to Covid Pandemic, they cancelled the ticket. Vueling doesn't even respond to me. It's been one year. Still, nobody answered I sent dozens of mail. Long story short, they are just turning this crisis into an opportunity by aggrieving their own customers. They don't even have the dignity to answer emails. Highly not recommended. | 1 |
EasyJet | Due to Covid and cancelled flights, I moved 4 flights I had booked all in my name. I moved them onto 1 return flight, so I had 2 seats in my name on each flight. Therefore, I wanted to change the name of one of the seats to my wife's name.Rang 03303655030, waited 30 mins.All done with no charge. So very happy with the service received.Ok, I had to wait 30 mins to get through, but on the grand scheme of things, I was ok with that. | 5 |
Ryanair | Due to Covid had to change flight before, all ok. Still cannot go out to Spain of course and now they tell me that not allowed to cancel and effectively lost flights and car hire. Tell me they are a Budget airline and can no longer offer refunds, I can change flights and pay again! Great service. | 1 |
Lufthansa | Due to Covid-19 - we tried to cancelour flight reservations that we bought with Cash and miles.After waiting 27 minutes on the phone with the very unprofessional customer services we were cut off.After reconnecting we were informed that we cannot have a refund-only defer to a new flight booking before the 31.01.21. They would not give that confirmed information per email !! Very dubious .... | 1 |
Turkish Airlines | Due to Covid-19, Turkish Airlines started a promotion for healthcare workers who register to get a discount on future travels if booked before September 1, I registered and was sent a promo code that could never work. I kept calling customer relations who kept telling me their system was down when I called (on 3 different occasions) and I will get an email feedback soon or a phone call. It never happened and they were delaying till the supposed deadline was over. Their customer relations is very poor. The previous supposed good customer service is completely gone. I would recommend other European airlines like Air France or Lufthansa. | 2 |
Wizz Air | Due to Covid-19, the Hungarian government has banned entry for British Nationals. Wizz Air has decided they will not only refuse refunds, but they won't even allow flight changes for those who are unable to travel. They would be forced to prevent me from flying due to my nationality, and yet tell me that my flight is still flying and I therefore cannot change it. Considering they have applied for and received UK government assistance, this is appalling behaviour. The government needs to attach strings to their bailout money. | 2 |
EasyJet | Due to Easyjet's disorganised baggage drop-off situation at Schipol I missed my flight.Your e-mail states to be at the airport 2.5 hours before flight.The lines for baggage drop-off at the airport were longer than 3.5 hours.The Easyjet staff working at baggage drop-off lied that they called our names, but they have not - they have no loud speaker or means for calling or announcing so this would be audible to the people in the waiting lines. When asked what to do, staff send us to a fake customer service window, Menzies, telling us to wait there until Easyjet customer service comes.Around 30-40 people waited there at the window for an hour before Schipol staff came to tell us that Easyjet is lying to get rid of us.Additionally, the flight I was supposed to board got delayed and could easily be called to board it - but no one informed us.After the missed flight, I tried calling customer service, who doesn't answer, when they do, they refuse to talk and hang up on me three times. They tell me to call the insurance number to find out about a refund. The insurance number tells me to call another number for missed flights. This number does not answer. All of these are UK numbers and I had to pay international phone fees.This is unheard of and a complete scam.Lines that are over 3.5 hours long should be warned about and if the situation is this serious, it should be on the Schipol airport and in the e-mail they send to customers. Schipol airport website in fact states that the area is not busy and takes 10 min to drop-off. | 1 |
Ryanair | Due to FOC I have tried to change my flight to a later date only to be found that it will cost me £360 to do so and I can book the same flights A fresh with the same seats for £327 so please tell me what is the point in being a loyal customer and booking your flights in advance should be ashamed of themselves for penny pinching and Money grabbing at the expense of their customers.Poor show Ryanair | 1 |
Grupo IAG | Due to IBERIA Airlines cancelling our flight they placed us on their sister line LEVEL.I had read many negative reviews about the airline previously and had no plans to ever book on LEVEL.However, I was forced to accept the change by IBERIA as it was the only non-stop flight from LAX to Barcelona.I was afraid to change to another airline with a connection for fear of losing our luggage.BIG MISTAKE! The Airbus 330-200 configuration for LEVEL seats 406 passengers.All seats were taken and passengers packed in like sardines.Very unhealthy.Seats were VERY close.You were trapped if the person in front reclined and not able to use the mini table to eat.Return flight departed BCN 2 1/2 hours late. Ground and air service was minimal.Airline food in general is not that good, it is a given on all airlines.However, LEVEL food is uneatable! Saying it was garbage would be a compliment.The coffee was like mud, it actually made me sick, the tea was not drinkable.We were forced to order ham sandwiches and a beverage for $20 each.Finally, when we returned home we found within 48 hours that we had contracted COVID on the flight back! No surprise due to the way they pack in passengers. Also, we paid extra ($160) for assigned seating. They resold our assigned seats on the returned flight to someone else! I showed them my proof of payment, etc. to no avail.I will NEVER fly LEVEL again and may not fly IBERIA again for placing us on such a horrible airline. Do yourself a favor, perhaps saving your good health and life, NEVER fly on LEVEL if you value your well being and a reasonable level of comfort and service. LEVEL only has 4 long distant aircraft, so if one is late or disabled, you're screwed! | 1 |
EasyJet | Due to Omicron, I decided to cancel my flights for December 20th, it is now December 9th. Firstly, there is no Cancel button on the website. The online form does not include this option either. I had to call them to cancel, and even after cancelling they will not confirm it by email: no assurance of the cancellation. Secondly, even nine days prior, I will receive only the tax back. That means 90% of what I paid is lost. Absolutely poor quality process, as well as a totally overcharged penalty. | 1 |
Ryanair | Due to Ryanair's extremely unprofessional service, I have incurred significant financial and time losses. The check-in process was grossly mismanaged, with only one counter open and manned by a staff member who incorrectly swapped my luggage with another, leading to an unjust excess baggage fee. Furthermore, critical pre-flight procedures were neglected; the staff failed to perform a necessary visa check and to issue my boarding pass. These oversights resulted in my missing the flight, despite assurances from the staff that they would inform the flight crew of my delay. This not only caused a considerable waste of my time and money but also means I will be unable to attend work on Monday. The repercussions of these actions extend far beyond the immediate inconvenience, affecting my professional commitments and personal finances deeply. | 1 |
EasyJet | Due to a French Air Traffic we transferred from Ryanair leaving Carcassonne to depart with easyJet from Barcelona to Newcastle. The booking process through to landing was very professional even although the incoming flight had a couple of hen/stag parties to contend with. Staff excellent, communication excellent the only (slight) problems were waiting for 15mins on the bus to board the plane - it had to be cleaned after the incoming flight and a shortage of refreshment both probably due to the incoming flight. | 8 |
Grupo AirFrance-KLM | Due to a change in schedule in my MIA-ATL-AMS flights last June, I was informed by Delta that I would have a long layover in Atlanta if I went on my original booking, leaving me in Atlanta for over 8 hours while waiting on the interconnecting flight to Amsterdam. As i knew the lounges were probably closed and I didn't want to subject myself to a COVID-19 potential in a large airport for an entire day, I was obviously not at all pleased with this change. As I had bought the ticket from Air France, I called them directly and after explaining my distinct unhappiness with this change, which was a fault of the scheduling change, and not from my side, was offered another option of going with KLM instead of Delta and this would reduce my layover in Atlanta to 4 hours, so I decided to change to this option, especially since the business class flight being offered ha the same seating configuration as my original booking, which was in a configuration of 1x2x1. I specifically asked for confirmation of this and it was confirmed by the AF agent and they put me in the same seat number of 4A and I had double checked again when checking in was still accurate. When I boarded the plane in Atlanta, I was shocked and dismayed to see that the configuration of the plane was 2 - 3 - 2 instead and there was never any notification about this. They had still kept my boarding card at 4A but now there was a 4B next to me and what's worse, the entire business class section was packed with passengers, offering no social distancing whatsoever, and the person next to me had brought in a greasy back of food from one of the fast food restaurants and I had that smell with me the entire journey from Atlanta to Amsterdam, and in my clothes the remainder of the following day. Also there was no real food service, only a terrible pasta dish (economy fare) and soggy sandwich dropped on my seat later on, only served water and flight attendants literally disappeared. Upon returning home, as a Platinum member of Flying Blue, I complained a number of occasions to KLM and, each time they finally decided to respond after weeks of waiting, they persisted to blame COVID-19 for everything! They gave no excuse why COVID-19 caused an aircraft change and them not dutifully informing me, why it was so full with no social distancing possible, why no drink service apart from water was offered, and why flight attendants disappeared. I got nowhere with them and gave up finally vowing never to darken the door again with them. I had traveled to the US with Delta Airlines from Amsterdam, and they were 100X better, and they have implemented a block middle seat policy in all classes of travel to assure social distancing. No such thing in KLM it seems even though they blame the COVID-19 situation on all their faults. I told them categorically that I will always go with Delta from now on and they couldn't care less in all my correspondences! | 1 |
Turkish Airlines | Due to a delay of one plane my daughter did not catch the subsequent flight and had to wait for more than 7 hours in Istanbul airport. We claimed for compensation and did only get an offer for miles instead. We refused and set a deadline. Two more days to go, so far no information. Really not the way customers should be treated, it should be a standard to follow legal regulations also for compensation of customers in case the airline fails to do a proper job! | 1 |
Grupo AirFrance-KLM | Due to a delay of over 4 hours in my first flight, i missed the connection and now have been queuing for over 3 hours (3:30 in the morning now) with about other 500 people to try to rebook my flight. | 1 |
Grupo AirFrance-KLM | Due to a dying relative i had to reschedule my flight to a date 1 month later. The price for rescheduling my flight would have cost me 1.260 euro, while a new ticket would cost me 1.200,-. There is no humanity in finding a proper solution in a stressful time. This is not the first problem i had with KLM and i defenately will not book ever again with KLM or Air France. Online offers straight through KLM site could never be booked, after looking for support they told me the offer was already gone due to dynamic prices excuses, while i was still looking at the cheap offer online. The online price is only a way to get your attention. After their help it will be a lot more expensive. The CEO from Air France is only interested in getting his yearly millions bonusses. The company doesnt care about his customers. For the last 5 years i had issues with every single booking i made (about 7 times). It seems like im a stupid donkey by keep trying. But now i defenately quit ever booking again. Im hoping so badly that they go bankrupt! | 1 |
Grupo AirFrance-KLM | Due to a family crisis I had to leave leave Canada 2 weeks early and called customer service to change the date of my 900€ flight ticket . I was told that I had to pay the price difference between the new and the old ticket, which was another 800€. I had no choice so I gave them my card information to pay the price difference, but when I got the price overview on mail I realized I had been charged for all fees 3 times - so pretty much 400€ too much. I called customer service right away, and was told I could fill out an online form after my trip. I tried this when I was back home, but the form didn’t work because “i had already used my ticketâ€. Now it’s been 1,5 month and I have still not succeeded with claiming my money back. I’ve been told they haven’t received the money (something my bank said they have), I’ve been told to send an email to this address that never responded, and in customer service I’m just being sent around. I’m about to give up getting back the money they false charged me for, because it’s impossible to reach through to someone who can actually help. | 1 |
EasyJet | Due to a flight being cancelled at the last minute, my brother and his family now cannot go on the holiday they have waited four years for. There was absolutely no support whatsoever for them to look into alternative flights, and they now have two very upset little boys. I've never been more disappointed in an airline for their lack of care or support for its customers.I would also like to point out that if the airline is aware of a curfew in other countries and they cannot use the air space after a certain time, then they should not be selling tickets for a flight where they only have an hour window to get into the country. They should have been transparent with this information from the beginning.A very poor experience resulting in a number of customers choosing not to fly with Easyjet again. | 1 |
Pegasus Airlines | Due to a health matter,I had to take a bag of medicine with me whilst flying from London.And doctors&nurses from UK said that none of the airlines can make an issue about medicine.But Pegasus 's PEOPLE DID IT.They put me in very hard situation, they made me throw away all the goods I had bought from WHSmith from the duty free. They said to me whether I had throw the medicine away or the things I bought from the dutyfree.I told this cruel people this is a health matter and I have been informed by doctors,I have showed them the letter I got from the hospital.Those bad people was just after money and did not let me to take my medicine with the stuff I bought to eat whilst in flight.Because of I had to be careful about I am eating,I was not able to eat anything from the airplane.But I took this bad hearted people's name and I said I will put a Complaint about it.Bianca&Jacob and one other woman.3 people they worst then each other.every Time between UK and Istanbul ,I was flying with pegasus but I have never seen such disgusting people not even pegasus even in my life.they have no right to make me choose between my medicine and my stuff which I bought from duty free.Even 10 bag I can buy from duty,I did not hear before ,if I need to pay for extra baggage for the food I bought from duty free!!!! | 1 |
Vueling | Due to a last minute flight cancellation I claimed for compensation back in October and was told it would be in my account within 7 working days. I have received nothing. I submitted a complaint and was told I would hear back within 1 week. Again, I have received nothing. You cannot find a number to contact anyone and now the website won't let me submit another complaint. | 1 |
Ryanair | Due to a problem in their website I wasn't able to do the check in one day before the departure. I arrived earlier in the Stansted Airport on the 1st of February around 7:45am and asked to the check in staff to do the check in for me and they said that it wasn't possible and I should talk to the Customer Service. I talked to them and showed the pictures to the manager ( that I had to wait more than 40 minutes because he was in his break )that I tried to do the check in one day before and despite that he charged £55 per person and plus our hand luggage that were in the company standards. I will prosecute this scam airline. | 1 |
Ryanair | Due to a return flight cancellation and zero assistance, we had to book a flight with NEOS who's reviews are poor and fortunately it was fine and quite professional unlike the abrupt, unhelpful and unprofessional staff at the gate.so well done ryanair you have still retianed the title of worst airlinebooking ref hmmdn2 | 1 |
Lufthansa | Due to a severe illness in the family I had to cancel my flight to South Korea, I paid over £1.2k for the flights but they will only refund me a fraction of that. I called to speak to them and the person I spoke to was the Lufthansa equivalent of 'computer says no', completely devoid of emotion or any real inclination to help, it was essentially a dead eyed delivery of 'we've taken a thousand pound from you and there's nothing you can do about it'.Is there really nothing we can do about it? When did business interactions get so toxic? Companies now actively seek to punish and extort money from the very people who wanted to use their services.I can only hope the reviews on Trustpilot mean that people don't use them and they do face some consequences for treating their customers with such a wanton disregard. A truly awful company. | 1 |
Lufthansa | Due to a system error for my rebooking I had to call the customer support.First of all the waiting times for the call center are still way too long (1-1.5h). There it would be better to have a chat where you can directly write with an agent which would not waste my time so much.But the support itself is very good. Agents are very friendly and take time for one. (at least the one I talked to). Hopefully in the future they have a better system for their customer support. | 4 |
EasyJet | Due to a union strike in my airport, my flight could not take place and EasyJet was slow with the flight cancellation. Anyway one day before the planned departure they offered me a flight from another city, so I manage to come to my destination.Hotline personell was very competent and nice. Thanks for the help! | 4 |
Lufthansa | Due to airline fault my flight was delayed and subsequently missed my connection from Frankfurt.. After being stranded at Frankfurt I was put through an ordeal as nothing was provided by the airline and made me kept running from one terminal to the other. I finally reached my intended destination 12 hrs after original planned. And lufthansa has neither refunded my fare difference for change in class on the new flight . nor have they compensated me for the delay as per EU regulations. Their team said the delay was due to Heathrow airport and they won't be issuing a refund. Unbelievable! Never flying Lufthansa again | 1 |
Vueling | Due to an accident the day before our flight my daughter was hospitalized and needed surgery for a head trauma.Besides praying for her recovery, I spent quite some time trying to recover the travel costs. That's when Vueling customer service came up as unbeatable. As they announce:If there are exceptional circumstances (illness, surgery, high-risk pregnancy or court summons), you can request a flight change or cancellation in exchange for Flight Credit by providing the required documents.I thought this might be one of those reasons. You only need two documents: a document written by the doctor and a proof of relationship of those who were on the flight with the person that underwent surgery. That would be farely easy right? Well, not with Vueling. Whatever you write or send, you get standardized answers only. It took me a while to figure out that they don't accept pdf- format files. Most of the time you get a 'mailbox full' notice or something similar. When I got an answer to send a screenshot of my documents, I finally thought we're getting somewhere. Only to get another answer a few days later that they only accept pdf-format. During more than 10 weeks I've sent them family composition statements, birth certificates, marriage certificates provided by the city of residence, city of birth and the government. Also I got the neurosurgeon that far to spend his valuable time to make me a medical certificate in English. All the documents I have sent were all declared not official or not written in the right language.Are these humanized robots are robotized humans you are dealing with, I don't know. Never ever a personal touch, some sympathy or compassion or understanding of what happened. Vueling customer service is not there to help you, only to irritate you. | 1 |
Grupo AirFrance-KLM | Due to an error on our part we missed the connecting flight from Amsterdam to Malaga. The staff (Suzanne) at The airport was excellent. She made sure we got to our destination, booked a hotel for us for the night, and made sure that our flights home were not affected. Thank you Suzanne for all you help. We have flown on KLM on a few occasions and the service has always been good. We would highly recommend this airline. | 9 |
Eurowings | Due to an error on their website I had to pay at the airport extra 30€ for offline check-in. It was obvious it was their mistake and they didn't even respond after more than a month. | 1 |
Grupo IAG | Due to an incapacitating injury in March, I had to cancel my May flights. I submitted my surgeon's letter stating I would be unable to travel and received confirmation from the airline I would be given full credit to apply within the year. Today (May 8) I was told by an agent I would not receive the credit. | 1 |
EasyJet | Due to an urgent cancer appointment I wanted to amend my dates and hotel by 3 days and was aware I may incur admin costs. After 5 calls and been cut off on 2 occasions I was told this could not be done. I had also spoke to the hotel direct and they said the could accommodate the change because it was within 21 days. EasyJet would not do it, and any duress they said I should cancel.In my current circumstances I agreed because after 4 hours on the phone I was sick of it.There is nothing easy about easyJet and will never use again | 1 |
Lufthansa | Due to bad information regarding delivery of delayed baggage, I have lost 2 days of my bike trip, which could have been limited to 1 if I was given the correct information of when the bike would be delivered to the hotel where I was staying. If I had been given that correct info, I would have spent a day going back to the airport to get my bike. And it is close to impossible to reach Lufthansa. | 1 |
Pegasus Airlines | Due to bad weather the plane could not land in Krasnodar airport, so the plane rerouted to Trabzon. The problem was that we stayed inside the Trabzon airport for 16 hours with minimum food and water. The situation was unacceptable, Pegasus Airlines did not allow us to leave the airport neither gave us any information about the issue. | 1 |
Grupo AirFrance-KLM | Due to bad weather we missed a connecting flight at Schipol. Customer services were overwhelmed and told us to book our own accommodation and new flights to complete our journey. We had to pay £1860 for the new flights with KLM back to Glasgow the next day. Since then KLM have refused to refund the flight cost or additional overnight expenses. They state correctly that compensation is not payable but will not honour their own policy which is that they should have rebooked us on the next flight free of charge. | 1 |
EasyJet | Due to bad weather, flight was delayed. However no assistance or support, or even information was given at airport. All other flights were still able to fly with only slight delays, however our flight became the very last flight to depart the airport. So late, that all other staff had gone home, and we were asked by some what we were still doing at the airport.Even though the initial delay was caused by weather, all other airlines were able to organise themselves to get extra resources in order to facilitate this. There were flights scheduled later than ours going to the same destination as us, that left before us!EasyJet staff also went home early, as we were told by another airline staff, who decided to help us anyway and give us whatever information she was able to get on her computer. Not even EasyJet staff!Contacted EasyJet for compensation and reimbursement for food, and onward travel (as flight ended up departing the next day), however their legal team are very good and thorough, managing to avoid paying out.I later discovered that one friend on the same flight did get compensation, which has been denied, despite showing proof. Very strange.Basically I won't use EasyJet again, as they aren't really that cheap anyway, and it was just a rubbish experience. Ryan Air all the way! | 1 |
EasyJet | Due to cancelations it was a long wait, but once chatting the person was very helpfulMake it easier to go to chat or phone | 4 |
Jet2.com | Due to circumstances beyond our control at LBA... my flight from El Prat BCN was delayed and we were 2 hours 40 minutes late taking off. During this time we were all herded towards the departure area and were unable to have access to any food or drinks outlets for over 3 hours...So that meant that we were at the airport around 9:20a.m. for a flight that didn't take off until 13:40p.m.... I feel that we should have had some food and drink access opportunities provided by Jet2 to make the long, uncomfortable wait a bit less trying... complimentary or otherwise.To be fair, the Pilot did his best to speed up proceedings once we got airborne...and then when wanting to buy a Tuna Sandwich on the flight we were told there wasn't any food available! and finally, just to 'rub salt into the wound' we were made to sit on the plane for a further period of time upon landing, in order that 2 other incoming flights ( which landed AFTER ours) were given priority of disembarking and access to passport control... this was not well received at all by many of us!I have considered requesting a refund of sorts, but then decided against such actions, as I feel that there would be some caveat/s somewhere in the terms and conditions that Jet2 would invoke in order to free themselves of any obligations... all very legal, but morally unsatisfactory to this regular Jet2 user.All in all - a very uncomfortable and disappointing end to my holiday. | 2 |
Jet2.com | Due to circumstances beyond our control at LBA... my flight from El Prat BCN was delayed and we were 2 hours 40 minutes late taking off. During this time we were all herded towards the departure area and were unable to have access to any food or drinks outlets for over 3 hours.So that meant that we were at the airport around 9:20a.m. for a flight that didn't take off until 13:40p.m.... I feel that we should have had some food and drink access opportunities provided by Jet2 to make the long, uncomfortable wait a bit less trying... complimentary or otherwise.To be fair, the Pilot did his best to speed up proceedings once we got airborne... but then, to 'rub salt into the wound' we were made to sit on the plane for a further period of time upon landing, in order that 2 other incoming flights ( which landed AFTER ours) were given priority of disembarking and access to passport control... this was not well received at all by many of us!I have considered requesting a refund of sorts, but then decided against such actions, as I feel that there would be some caveat/s somewhere in the terms and conditions that Jet2 would invoke in order to free themselves of any obligations... all very legal, but morally unsatisfactory to this regular Jet2 user.All in all - a very uncomfortable and disappointing end to my holiday. | 2 |
Grupo IAG | Due to code sharing with Cathay Pacific I was downgraded to BA on my return leg. I can’t describe how cheated I felt. I booked and paid for an airline with great entertainment, food and service, instead, I was forced to go hungry because they only had one choice of meal and it was inedible. To ensure the passengers didn’t get any funny ideas and assume that as the vegetarian option was unavailable they might be given a cracker or a small packet of nuts. The cabin crew announced in their uniquely aggressive and dismissive way “You won’t get anything else for 12 hours you know!†the entertainment is compiled mainly of B movies so I paid £11 for Wi-Fi so I could watch Netflix on my laptop. Unsurprisingly, the signal was so weak I couldn’t even send an email. To add insult to injury, the earbuds provided the cheapest and lowest quality I have ever seen. Since the last time I used this airline the crew are less rude and obnoxious and are now just impatient and unhelpful. What I don’t understand is why it seems that British Airways look for these characteristics as desirable attributes for their crew. | 3 |
Lufthansa | Due to corona my flight was canceled. I was given a "voucher" as a refund. The voucher has to be used over the phone, and it took me over an hour to get through. In the end, the voucher can ONLY be used by me - not anyone else. So I'm not taking my family on vacation after all. And I'm not using Lufthansa again. | 1 |
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