Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Due to covid 19 our flights were cancelled and stupidly I accepted a voucher to use within 12 months, but due to the ever changing UK strategy I won't fly until there's no covid passport. Now I'd like a refund they say it is unrefundable, which was not made explicit over the phone when I agreed to it. Do not accept a voucher | 1 |
Lufthansa | Due to covid I had to change the ticket. In total I have been on a call/on hold for 3 hours the past two days. Always had a good experience with lufthansa, until now. Was not informed that my insurance would expire and that I could not change more than one time, even thought the ticket reservation was subject to change repeatedly (was almost spammed with the reservation changes). The staff was not helpful and hung up on me several times when calling, or put me on hold for 20min+ without any help. Yesterday the fare change was a bit below €200, today it was €385 and apparently my insurance (which I bought with the ticket) was expired. Would never recommend this to anyone. | 1 |
EasyJet | Due to covid before, and unforeseen circumstances now, I had to change my flight dates for a second time. Previously I had already paid 380£ for the tickets (this includes 1 change of dates already made). Changing the flight now for 4 days earlier than I had planned as I will be getting married and adding the speedy boarding option cost me 300£ more. Therefore I paid 680£ in total for these tickets.Here we get to the good part, If I wanted to book these tickets from scratch (same extras) it would have cost me 450£. EasyJet literally took 230£ from me for nothing. Of course when I emailed them with a complaint I got e generic email copy and pasted. They were not even bothered reading it and understanding my issue.Horrible service, avoid like the plague. They steal money from hardworking people. | 1 |
Vueling | Due to covid we have had several flights cancelled and opted for flight credits to purchase other flights, two of which have also been cancelled, I have now asked for refund on both (which was given as an option) however, in the first instance, when I could actually speak to someone, the answer I always got was "There seems to be a problem but I'll have to speak to my manager" with the second case I now can't even speak to anyone, on the "manage my booking" part, it says I have to ring them, when I ring, the automatic reply says to go to "manage my booking." Losing faith now. | 1 |
Ryanair | Due to covid-19 I tried to change my Ryanair flights for myself husband and two children from August to a slightly later date. The new flight was €303 euros cheaper which is non refundable, which I can accept but then I am being charged €180 admin charge. What a disgrace this should be taken out of the €303 price difference or there should be no charge at all due to the uncertainty of covid-19 as is the case with other airlines. Changed Easyjet flights the same day and only cost me £8 (£2 each) flight difference and no admin charge. I am still waiting for a refund from them from earlier on in the year. I will no longer use them, again like other people I would happily pay more and support those airlines who have supported me during this crisis easyjet and jet2 they have both refunded my flight money. Jet2 did this straightaway. If Ryanair do go under it will be of their own doing. | 1 |
Ryanair | Due to covid-19 requested a full refund, 4 weeks later i get a voucher, their customer service is non existent. In short they have money from customers and are unwilling to return it. This company must be the biggest scam artists that i know of, no response from them at all and i have more chance of changing the rotation of the sun than talking to customer service.Appaling | 1 |
EasyJet | Due to delay at security check, I arrived at the gate 20' before the flight departure time and they refused me to get on board! | 1 |
Grupo AirFrance-KLM | Due to delayed arrival from another flight, our group of six travelers missed our connection in Paris. The wonderful ladies at the Air France counter at the airport were, through determined shuffling, able to accommodate all of us on the next flight to Vancouver. There was otherwise a real possibility that some of would have had to stay overnight. Kudos to the attentiveness of the Air France agents! | 9 |
Lufthansa | Due to delayed flight Krakau to Berlin with a transfer in Munich my luggage got lost. Review rating should be 0 stars.First of all there was not enough LH personell available in Berlin resulting in a waiting line for 3 hours at lost luggage desk.I did all the necessary steps to try to get my luggage back.- contacted the lost luggage desk from LH- filed a lost luggage report- called at least 15 times to LH- filed a content list of my lost luggage.However Lufthansa personnel just does not help me in trying to even locate my luggage.I am very unsatisfied with the service of Lufthansa and therefore I recommend nobody to ever fly with LH again. What a shame!!!Greetz from a very unhappy customer | 1 |
Lufthansa | Due to delayed flight Krakow to Berlin with a transfer in Munich my luggage got lost. First of all there was not enough LH personnel available in Berlin resulting in a waiting line for 3 hours at lost luggage desk. I did all the necessary steps to try to get my luggage back. Contacted the lost luggage desk from LH - filed a lost luggage report - called at least 15 times to LH - filed a content list of my lost luggage. However Lufthansa personnel just does not help me in trying to even locate my luggage. I am very unsatisfied with the service of Lufthansa and therefore I recommend nobody to ever fly with LH again. | 1 |
EasyJet | Due to delays, they landed us in Hannover instead of Berlin in the middle of the night. While the hostesses sent us off and claimed someone from the company will come to help us organize hotels or buses, they never showed up. They abandoned us in an empty airport in the middle of the night left to figure out the solution for ourselves. Some people did not even have money to buy themselves the train tickets to come to Berlin...Nor do I have any idea if we will even get the train ticket money back. | 1 |
EasyJet | Due to error in Easyjet communication in Easyjet App and Airport information display more than 30 passengers where left behind at Berlin Brandenburg 2024-08-19, who were supposed to fly with EJU5267 to Copenhagen Airport. | 1 |
Jet2.com | Due to excessive queues at check in, security,Passport control and finally the departure gate,we ended up on our feet from the arriving at the airport to boarding the plane.Once on board we then faced a lengthy delay due to baggage security issues.All these issues are the result of too many flights being scheduled for departure within a very tight timeframe. | 3 |
Ryanair | Due to family death purchased ticket ~3h before flight from Liverpool to Kaunas. On the way to air port from Bradford I tried to do check in on mobile app- could not make it as it came with message "oops something went wrong" or something like that. There was other option "try again"- this did not worked too. Rebooted phone, still same. Contacted customer service and asked how I can check in- said too late as 2h before flight, told agent that it is not true as still more then 2h left- apparently agent was from Poland and was in different time zone. Then she allegedly checked system and found no faults. By the time she replied it was less than 2h left. She told I will have to do check in at air port. This cost me additional £55. At air port check in desk tried to tell my situation and death in family but member of staff who gave training to other staff told me"if you would talk less he will make check in quicker". Replied to him that he was rude and then just stopped talking as I thought not worth going into argument. Those two operators could not do check in on their system, they kept trying, it was something to do with allocating seats. Then suddenly staff who gave training said- this would not happen if I arrived on time. I bursted into tears and told him- sorry that my grandmothers death was so inconvenient to you. Other member of staff asked me to ignore, he looked really uncomfortable for his colleague. So yes, not only had to pay extra £55 but also was really badly hurt by such unprofessional staff. | 1 |
Ryanair | Due to flight delay of more than 6 hours I had to fly with another airline. Air tickets refund took more than 3 (!!!) months. | 3 |
Vueling | Due to fly London Luton to Amsterdam. I don’t write reviews but since I have 2 hours to spare due to the second delay from Vueling, I will. When I arrived to check in, I was also not informed of this delay. The first delay (only 3 days prior) was 40 minutes and today’s delay was 2 hours for a one hour flight. I will now arrive home at midnight which will in turn cause me to miss all of the trains home and I will have to catch a 29-40€ Uber. I understand this is a budget airline so I won’t mention the lack of food, entertainment and service, however at the very least I expected warning to my delay and less frequent delays. It’s a joke, I’m currently quite sick and the last thing you want is to delay your flight home on a Sunday night to midnight with work the next day. | 1 |
EasyJet | Due to fly London Southend to Amsterdam. Yet another easyJet delayed flight due to "technical issues", second one from Southend in a week? 4 hour delay at 7.25am, perhaps someone at easyJet maintenance should set an earlier alarm to make sure passengers don't lose half their break in a departure lounge. | 2 |
EasyJet | Due to fly on 21st June 2020. Flights were cancelled a week before, husband completed the online refund form on 28th June and by 24th July EasyJet had made a full refund onto my credit card!!! Well done EasyJet!!!Only problem now is getting my credit card supplier to refund to my current account, apparently this will take 28 days | 5 |
Ryanair | Due to fly on 26th December to visit family. Flights for myself, my wife and our 2yo son totalled a ridiculous £830 for a return flight to Gran Canaria. After saturday's announcement banning travel to canaries and Spain also banning all travel from the UK, we are obviously by law no longer allowed to travel. I phoned the airline to request a refund or worst case a free of charge flight move. I was told that a refund is not possible. A flight change is not possible as we were meant to fly in 6 days and that we should and I quote: "Your best option would be to just forget about the money as there is nothing we can do."I find this literally disgusting and will never use this airline again. In such a terrible year when all you're trying to do is finally see your family, I find the actions of this airline completely unacceptable and heartless. | 1 |
Grupo IAG | Due to fly out lcy this morningCancelled as we're flights to Dublin and Edinburgh as well as ours to NiceStaff couldn't be bothered to get out of bed - sorry operational problemsSo welcome to the farce that followsShipped off to LHR through rush hour trafficand initially given a slot that would get us in a midnightRenegotiate an earlier flight with a 8 hr delayFlight left 1.5 hrs late and eventually got into Nice about 10hr delay,At no time at LHR T5 were we offered anything no vouchers certainly no lounge access - because it's too busySo who,said the pantomime season ends after XmasStill to apply for my,compensation- well good luck with that | 1 |
EasyJet | Due to fly out to Venice very soon and easyJet know full well the risks of their customers contracting Coronavirus and that Venice is like a ghost town right now with lots of shops restaurants all doing the right thing and closing but EASYJET STILL REFUSE TO DO THE MORALLY RIGHT THING AND REFUND THEIR PASSENGERS EVEN WHEN THEIR COMPETITORS HAVE ALREADY DONE SO WITHOUT WAITING FOR THE GOVERNMENT AND W. H. O. TO FORCE THEM TOO. THEY CLEARLY DON'T CARE ABOUT THEIR STAFF OR CUSTOMERS BUT THEY CERTAINLY DO CARE ABOUT THEIR PROFITS 😡😡😡 | 1 |
Ryanair | Due to fly to Canaries today. Like thousands of others, travel restrictions mean we can't travel (both Wales lockdown restrictions and Spain entry ban). Received an email several days before to say we wouldn't be able to board as we aren't Spanish Residents / Passport Holders. Despite that the flight has gone ahead and we aren't entitled to a refund. Can change dates if we want to fly before 15th March, but that isn't an option, and would have to pay an additional £500 due to increased flight and baggage costs. Michael O'Leary once said 'our flights are full of people who said they will never travel with us again'. That shows the lack of respect they have for their customers. | 1 |
EasyJet | Due to fly to Faro, after a 4 hour delay at Belfast International Airport Easyjet decided to cancel our flight initially and by the time we got home they had cancelled our entire holiday package.No customer service reps were available on the ground to assist with the disruption. Despite it being described in their Ts & Cs - no alternatives were offered, no refreshment vouchers, no new flights or overnight accommodation offered and now they are trying to claim extraordinary circumstances and not pay compensation.This was very stressful for my young family and we were literally abandoned by the airline, not provided with any reason for the cancellation at the airport and given a sheet of paper and told to go to the App or website to find solutions.It was shocking how non-existent the customer service was and very disappointing at no communication or consideration of their duty of care for passengers. | 1 |
Grupo IAG | Due to fly to Newark but delayed by an hour due to a fault with the aircraft. Once onboard a further delay was announced due to the jet bridge not being able to detach from the aircraft. After another hour we finally left.One hour out of Newark , we were put in a hold which lasted three hours due to a thunderstorm.Flight diverted to Philadelphia due to the storm. We spent about 4 hours on a taxiway waiting for a gate to become available as the airport had closed and was full of diverted aircraft. Original arrival time into Newark was 14:55 , by now it was 21:30.Cabin and flight crew were excellent and did everything possible to keep us comfortable. Due to the time spent on the aircraft , half of the toilets were out of order, water was running out as were snacks!!!!! The aircraft Captain actually said he was embarrassed and ashamed to have to leave us with no help.No assistance for onward travel from British Airways was provided , in effect leaving us stranded late at night over 100 miles away from New York in the wrong city.Rude and totally useless ground staff in Philadelphia wearing BA uniform were an embarrassment to Britain as they did not want to do anything to assist with sorting out the problem. Cost s of hotels were spiralling and with no help from the staff we were left to sort it out ourselves to arrange onward travel to New York. Too late to book trains so a taxi was the only option. BA first of all said that reasonable expenses would be met but have now backtracked on that by saying £20 per person for meals, reasonable hotel costs with cheap onward travel all to be arranged by us.Did the two hour delay on the ground at Heathrow contributed to our late arrival to Newark where we would have arrived before the storm started?Cost of taxi to final destination was less than values Captain and email quoted as equivalent compensation.We finally got to our hotel at 0130 the next day. Thank you for your service BA.Trying to get anywhere with the customer service team is nigh on impossible. If you are suffering such a large amount of complaints take on more staff and have a good look at yourselves. | 1 |
EasyJet | Due to fly to Spain this Friday, called Easy Jet using the number in the review below on Monday, answered in under 5 mins and offered a refund no quibble. Refund is in bank today (Wednesday). After so many negative reviews I thought I would not see my money for months. Well done EJ for getting your act together and for that will retain my future business. Thank you. | 5 |
Lufthansa | Due to fly tomorrow morning, now emailed with cancellation. Over 2 hours on the phone only to be cut off as i got through. On the useless chat bot, number 400 int eh queue, again cut off at number 292. So with this in mind I have booked with another airline and expect a refund AND comp. Lufthansa customer service is non-existent, I have FOUR complaints with them, starting December last year and nothing has been achieved. Never again. Utterly useless. I know I will have a fight on my hands now getting my money back, my cancelled train ticket and one nights accommodation lost. | 1 |
Grupo IAG | Due to go on BA family holiday to receive a message on the day advising that the flight has been cancelled and next available flight is from a different airport(Heathrow). All parking has been booked for Gatwick.As per usual I have tried calling BA and they have the same old message that they are getting more than usual calls for this time of year nonsense. they should not be allowed to operate this way. They need to be stripped of the Airport slots they have and they should be given to another carrier! There is NO option to cancel the holiday without loosing all of the money.None of these shennaigans were pulled by British Airways until the full amount had been paid. Also a few days after paying the full amount they cancelled the return flight which had to be rebooked for a day earlier. The family are fed up and in despair due to British Airways which will most likely end up with us not going on holiday which the whole family have been looking forward to the whole year.UPDATE! The holiday has now been cancelled as they cannot get us to the destination. So the holiday that we booked over half a year ago for my family including three kids has been ruined by BA. Never again will i book a holiday with BA, this was to be our fourth holiday with BA. Lesson learned.We will get a full refund but doesn't cover airport parking charges! | 1 |
Ryanair | Due to go on holiday in October - flights and parking with Ryanair booked. Last month my husband and I were in a horrendous multiple motorbike collision and sadly lost his stepdad on the scene. We have tried to cancel this due to now financial difficulties and the holiday was due to be with his stepdad who was funding this and not being in a mental capacity. Ryanair excuse it that it wasn't 28 days before the flight so it's irrelevant. This money is now needed for the funeral. Absolutely disgusted by the process and customer service I have received. | 1 |
Jet2.com | Due to ill health we had to cut short our flight only holiday to Corfu. I rang Jet2 Saturday morning and the lady couldn't be more helpful. Within ten minutes she had us booked on a flight that evening and when we picked up our tickets at the airport we found we were still sitting together. | 5 |
Jet2.com | Due to illness abroad I had to change my return flight a few times and everyone I spoke with, yes SPOKE WITH in the Jet2 call centre were fantastic. They were sympathetic to my circumstances and could not have been more than helpful. Given a choice, I will always travel Jet2. | 5 |
Ryanair | Due to illness had to change flights from September to October.With the charges imposed by Ryanair it was cheaper to just not take the flights and re book new flights.New flights cost £28.00 and £15.00 each, if I changed them (for the same dates) the 'new' prices were £45.00 both ways.Ryanair, WHY DO YOU INSIST ON RIPPING PEOPLE OFF??????? | 1 |
Jet2.com | Due to illness the names on our flights had to be changed ,Jet 2 were so helpful and made the process simple with one phone call .Always help available at airports with friendly staff | 5 |
Lufthansa | Due to immediate changes to our travel plans, I booked a last minute, emergency flight from Bangkok to Calgary for my girlfriend. Transit through Europe or Asia was necessary, as a visa is not required for transit and the timing was very urgent.I did my own due diligence and was confident this was true for simply transiting through a Schengen country - information pulled directly from the schengenvisa website, and government of Germany website.Throughout the booking process, there was absolutely no warning, notice, or outline of visa requirements, so I trusted my research and went ahead with booking the flight (which by the way, was $4,000 CAD) .Only upon arriving at the airport did my girlfriend learn that since the return trip travels through 2 Schengen countries, it requires a visa as this is considered "domestic".Right away I contacted Lufthansa support to see if a rerouting was possible. A dragged out phone call with "booking support" resulted in one final answer "I can't do anything". That is literally your job? Who else should I be speaking to?I was referred to a "refund claim" tab at the bottom, surely just an excuse to brush me off to another department. Contact with the email support provided an answer - "Our records show we gave you adequate notice of requirements on July 12" (I booked on July 12, so thats the day of.. not exactly adequate. I also didn't even receive any notice via email or SMS). The second answer "I'm sorry, we can not change or refund your flight".So there is a $4k flight, with half of it completely unused, due to your company's lack of clarity throughout the booking process. It is laughable and completely disappointing.How could you not require a simple notice in the booking process? The lack of willingness to help and constant redirecting is terrible. I just wanted a solution. I am extremely disappointed and upset by the entire experience. Not impressed, Lufthansa. | 1 |
Turkish Airlines | Due to incompetence of Expedia agents and Turkish airlines customer service my husband and I spent 12 hours and $1000 in Istanbul going to Athens and 24 hours and $1700 trying to get back to Chicago from Athens. All on our honeymoon. We missed our connecting flight (Istanbul-Athens) due to confusion at the gate. Spent hours back and forth between Expedia and Turkish airlines service desk and since no one was helping us we booked a separate flight to just get to Athens. Then, without notification, or return flights (Athens-Istanbul and Istanbul-Chicago) got canceled. We found out about it while trying to check in our bags at the airport. Spent 2 hours with Expedia and Turkish airlines customer service and they basically ran the clock until it was too late and we had to, again, book completely new flights to get back home. No help from Expedia, no help from Turkish airlines, no empathy from either one, no basic human decency. We slept on the floor of the airport because we had no place to stay, no money and we did not want to risk anyone else going wrong, and I was getting worsening flu like symptoms. Absolutely unacceptable. | 1 |
Turkish Airlines | Due to incompetence of Expedia and Turkish airlines customer service my husband and I spent 12 hours and $1000 in Istanbul going to Athens and 24 hours and $1700 trying to get back to Chicago from Athens. We missed our connecting flight (Istanbul-Athens) due to confusion at the gate. Spent hours back and forth between Expedia and Turkish airlines service desk and since no one was helping us we booked a separate flight to just get to Athens. Then, without notification, our return flights (Athens-Istanbul and Istanbul-Chicago) got canceled. We found out about it while trying to check in our bags at the airport. Spent 2 hours with Expedia and Turkish airlines customer service and and we had to book new flights to get back home. No empathy from either one, no basic human decency. We slept on the floor of the airport because we had no place to stay, no money and we did not want to risk anyone else going wrong. | 1 |
Lufthansa | Due to industrial action on the 2nd of September, Lufthansa cancelled our flight to Frankfurt. We spent over 3 hrs on phone with rep (which was helpful), There was numerous options rep could book us on (Business class) but stated the system wouldn't allow him. While talking to rep, we were searching other airlines and we said we can see domestic flights to Frankfurt from Dublin and asked to be placed on those so not to miss connecting flight to Kilimanjaro which was still going ahead. He said he could not due to system and he could not see those flights on Lufthansa system!!. He said the earliest he could get us out would be on the 5th of September with a 32hr journey. We had a Safari booked and were due to hike up Kilimanjaro. This would have severely impacted on our holiday. He said then we need to cancel flight and rebook with a different carrier! He said to ring back once we got back from our Holiday. Rang this morning and talked to a guy called "Gabriel", he said our refund was being processed, I asked how much are we going to get or at least what we had to pay extra with another carrier, he said he didn't know. I said that is ridiculous and he said "What my tone". I asked to talk to a supervisor and he outright said "NO" you cannot, I asked again and got "NO" and he said he is going to hang up phone. I've never before encountered such behaviour/service before ,Shocking! | 1 |
Norwegian | Due to late booking I was forced to travel Dubai-Stockholm-Cph instead of Emirates directly to Cph. Ticket fare considerably more than Emirates, with the royal treatment you get on Emirates. It was a real disappointment with disasterous check in only 3 hours before and long queues for security in terminal 1. Plane 2 hours delayed for take off, let that be, but at the plane the cabin crew was hostile and you got the feeling that you should be happy to be transported to Stockholm, the crew only occupied with the many families with children, and long periods not visible. It was a night trip at 2:00 but no blankets, no pillow available, the cabin was Cold and people sat in their Winter coats. Not at 1 during the almost 7 hour flight I was addressed with an offer to buy beverages. No entertainment, no flight information during flight. Returning to Denmark I heard of yet a critical tv feature regarding use of old Portugese planes instead of the advertised new dreamliners on the long distance flight and lack of service at airports where Norwegian has no presence/office/agents. Now I regret that I ordered airtickets to Ft. Lauderdale in March and fear the worst. | 1 |
Eurowings | Due to leave at 14.35 to Prague from Birmingham.Flight delayed until 16.50, then hashed a story that the plane was damaged on arrival. Flight duly cancelled with no further information.Absolute wanchors, avoid at all costs | 1 |
Lufthansa | Due to lower traffic, I was hoping that connection in FRA was going to be stress less. I was wrong. Despite a lot of empty fingers, flight from MRS was parked in a remote position. Disembarking was very slow due to COVID, bus was late, and it took hours to arrive at T "A" and we nearly missed a 1h15 connection. | 5 |
Grupo IAG | Due to medical issues I was unable to fly. And subsequently faced 12+ months of constant calls and emails with BA to try receive either a refund or credit to re-organise the flight. Even after supplying all the required documents requested. They still kept sending me in circles and asking incredibly inappropriate questions about the 'legitimacy' and 'severity' of the medical issue.I decided to write this review only after dealing with one particular member of staff over the phone who told me to 'just get on the flight' because 'it's not really our issue', then hung up.Their staff and processes are truly, the worst of the worst. | 1 |
EasyJet | Due to my own stupid error I booked flight on wrong day and only realised when at airport. As less than 2 hours to go couldn't switch flight on website but Justin at check in came to the rescue. I fly over 50 times a year and use easyjet more than any other airline. They are not always perfect but in my view have better customer service than most. | 5 |
Grupo IAG | Due to my pregnancy, I had to cancel a pre-booked flight to Mexico because of the timing, as I was dealing with Hyperemesis Gravidarum and concerns about Zika. Despite booking a flexible ticket, it took British Airways over three months to fully process my refund. This delay involved numerous phone calls, emails, and a complaint that has yet to be addressed.I had hoped to rebook our babymoon with BA once I received my full refund, but due to the delay, my companion voucher is now close to expiring, and I've lost valuable time to make the booking. With limited flight options available for the companion voucher, this has made the situation even more difficult.What's most disappointing, however, is the lack of support from British Airways during this process. As a pregnant woman dealing with significant health challenges, I expected the airline to show understanding and flexibility, but instead, I've been met with silence and no meaningful assistance. The fact that BA has refused to extend my companion voucher—despite their updated terms that allow for extensions in certain cases—feels both frustrating and discriminatory.Despite my repeated attempts to reach out, I am left with an unused voucher and no resolution. This situation highlights the airline's failure to accommodate the unique challenges pregnant customers face, and their lack of care during an already stressful time is deeply disappointing. I expected better from an airline of their size, and instead, I've been left unsupported and ignored. | 1 |
Jet2.com | Due to my wife's Sciatica, we requested Airport Assistance at Tenerife (At the airport) on the way back. Staff were outstanding in helping us and had emailed East Midlands when we returned. | 5 |
EasyJet | Due to new bag policy will never fly with this airline again and advise anyone to avoid I have flew with Ryanair & TUI and had no issues,EasyJet have introduced an absolute scam to gain more money out customers and I was charged extra 80 quid although my mini cases could fit under seat on the plane & never needed to use over head storage but used anyway due to flight not even being full and had plenty cabin space ! Went through 3x check in and not once asked to measure in mental case not until we about to board and flight was also half hour late and due to small wheels prevented it from fitting,flew with them to Barcelona back in May with large hold-all bag used up more space than my small case did no charge,Will definitely be last time I'll ever use this airline. | 1 |
EasyJet | Due to new quarantine regulations Easyjet allows you to change your flight without change fee to an alternative Easyjet flight. What they don't say it is that instead of charging the change fee they charge you something else called administration fees, moreover when they tell you the costs of the new tickets on the phone they are much more expensive than what I can see online. They are saying that the reason is because they don't apply online discounts when you change a flight. The result is that the price of changing the flights with the service is double than buying new flights for the same date online. Again another SMAP!! | 1 |
Jet2.com | Due to our recent house sale being brought forward, we simply wanted to change the date of our flight or take a credit note but the cost you quoted was outrageous, we lose any discount from our original booking to boot. Most unhelpful after many years of flying with Jet2, you really should not consider yourselves a ' cheap flight ' airline anymore . Very disappointed â˜¹ï¸ | 1 |
Ryanair | Due to personal circumstances I had to change the flight date and as per info on Ryanair website there was no changes fee for the flights booked between the 20/11 and 11/12. I booked a flight on the 8/12 and wanted to change it on Saturday 11/12 but the website and application were not working so I couldn't do it. I called the customer service today and asked to change the flight and was told I'd need to pay the change fee of £45 per person due to the fact I'm making the change less than 7 days before the flight, I had advised I couldn't do it earlier as I wasn't able to log in to my Ryanair account but the person on the phone said that I would need to pay the change fee anyway and they can't help me. This is one of the worst customer service experiences I've had, if it wasn't for an application/ website error I would have changed the flight with no additional fees as stated on the website and this should have been rectified by a consultant yet I was only told it's too late now.I am very dissatisfied with this as I have been using Ryanair in the past and never had issues. | 1 |
EasyJet | Due to poor user experience accidentally cancelled booking on my phone and immediately a separate flight due to low availability within minutes. Rigid non refundable policy applies and 'customer service' next to useless if they have no discretion to apply common sense to this type of situation. Another loyalty eroding experience - thanks! | 1 |
Jet2.com | Due to problems ( unrelated to jet2) due to obnoxious drunken passengers who had to be managed, people arriving late, and a family who decided not to travel at the time of pushing back we were nearly 3 hours late arriving in Malaga ( missing out on compensation etc)Jet2 kept us all informed throughout and made the necessary announcements of the tardiness of the flight | 5 |
Turkish Airlines | Due to recent snow storm at Istanbul airport we have an opportunity to stay at business lounge suite but the bed was not enough to sleep couple & the staff discourage to use toilet situated beside the suite. we suggest that please look into it & do the needful.Thanks | 3 |
Norwegian | Due to security staff strike norwegian wouldn't refund the ticket for travelers who impacted but other companies like easyjet refund the tickets | 1 |
EasyJet | Due to serious illness three members of my family cannot make the trip we have planned to Poland in April. I spoke to customer service 4 times yesterday and they cannot take the three people off the holiday. I have to cancel it and rebook it at a further cost of over £400 plus loss of deposit and admin charges of £120. I have spoke to Easyjet over social media and they can't help. I was advised to complain which will be 28days response! I do not understand why three people can't be taken off the holiday and the price adjusted. Easyjet lack of help and bad customer service is disgusting! | 1 |
Ryanair | Due to some several problems... with covid of course. Emirates canceled my flight... it cost an arm to get a new flight with emirates to go in London and with Ryanair to go in Germany Frankfurt because my car is there. The staff from check in from Ryanair in the stansted airport from london told me when I checked in... that I can't take this flight... because I have a French passport. The woman I saw was empathic and that was cool but the guy i saw after ... was arrogant... and listened to us a little then said "next passenger, they can't take the flight so you dont need to wait behind them". I showed him the proof my own car was parked at Frankfurt airport but nothing changed his mind. So i first called the Frankfurt airport to know what i can do and explain my problem, the staff from airport ensure me that they dont understand why Ryanair didnt allowed me to go in Frankfurt because for them it was ok. I explained that to the guy and the guy told me ... the staff from Frankfurt airport I dont care about it, Government said it's like that.... He refused to refund me while government said to all companies they have to do it... and after have paid another time to go through france this time... because the staff is not qualified... I called embassy of France in Frankfurt and the one from London... to ask them if the guy was in right.... the answer of the embassy was "Sorry Sir, you are in your right and due to your proofs of your own car parked in Frankfurt.... Ryanair should take you to Frankfurt because the reason of your travel and your residence in France is far enough.... but we dont have any power on private companies... Good luck Sir". So this f****** staff of Stansted refused everything and was really mad persons justifying their acts because of laws.. but when government say something ... try to read well.... because even the embassy said I was in right. You will hear from me with a lawyer if all I've spent is not refunded.... Eu261 is need to be respected but I think you know that already.... | 1 |
Jet2.com | Due to storm in Antalya we landed in Dalaman to refuel I lost my taxi fair and had to pay again | 3 |
Ryanair | Due to sudden new Gov restrictions we were not allowed to fly and the company did not offer any change or voucher or refund like Easyjet or other companies. They didn't even post anything on their website about it and the customer care lines were down the whole day. As a regular customer I feel disappointed once again.UPDATE: Ryanair finally posted promising to wave the £45 change fee if wanted to change the flight. I tried to do this for hours on 20/12 and 21/12 but the fee was still applied so basically they lied. Then my flight departed and now they say they can't make a change or refund of a departed flight. HORRIBLE | 1 |
EasyJet | Due to sustaining a head injury 3 days before our flight I was unable to travel and needed to cancel the flight. Finding the right place to cancel on the system was a nightmare. One and a half hours later, I eventually (by pure fluke) found a place to converse with someone. After waiting another 20 minutes the online contact was very good and completed the task quickly and mannerly. But the way in to this part of the system urgently needs signposting clearly. | 2 |
Vueling | Due to the Spanish restrictions because of the Covid-19 I couldn't take my flight. I asked for a refund and they denied it. I asked again for at least the refund of the luggage reservation (assuming the loss of the flight) but nothing. I thought Ryanair was bad.. but definitely Vueling is the worst! | 1 |
Vueling | Due to the Spanish restrictions because of the Covid-19 I couldn’t take my flight. I asked for a refund and they denied it. I asked again for at least the refund of the luggage reservation (assuming the loss of the flight) but nothing. | 1 |
Jet2.com | Due to the airline panicking for no reason once my son Valentyno boarded the plane at 11pm at night after a full day since 5am and in the heat of Cyprus.He sat in the chair absolutely exhausted and fell asleep. They removed him and sent him to Larnaca General Hospital.In the ambulance the paramedic told me he was fine, I knew that. The hospital doctor wrote a fit to fly.The next flight to Birmingham was in 2-days time. An Amazing Jet2 representative looked after my son after her hours of work, this was Christala.It was difficult booking a hotel as there was a war in the Middle East she stayed with him until he was settled. She visited him before work in her own time. He is in a wheelchair and the service from Jet2 was beyond any expectation.Now I am waiting to see that the insurance of Jet2 are going to look after him in the same manner as reading the reviews I am left wondering | 5 |
Vueling | Due to the bad weather, the 24/12/13 the North Terminal at Gatwick was affected by a power cut and it was a complete mess. This is not Vueling's fault, of course and we, the passenger of flight VY7823 had more luck than other people because at leat we could fly even if it was 2 hours later... My problem with Vueling is how bad they handled and still do the situation.After checking in the suitcase, we had to pull it ourselves into a wheeled container, that in theory will be carried by the staff to the plane. Well, when we finally landed in Barcelona, we waited during 1 hour for our luggage to come out, just to be notified that the plane flew without luggage... Couldn't they have told this to us before, instead of making us wait? We had then to fill in a form with the details of our luggage to allow them to find it. We were told that all the suitcases will be transported to Barcelona in different flights and that the estimated period to solve the issue was of 24/48 hours.Well, 4 days have already gone by, and not only I don't have my suitcase yet, but they don't even know where it is... During this 4 days, I have been calling to Vueling and the service is horrible and appaling: Rude and cheecky staff that don't allow you to speak, that refuse you your right to talk to a supervisor, that do not record correctly the details of the missing lugagge, and that they talk to you in Portuguese when you have asked to speak in Spanish.I also wrote a claim about my missing suitcase, and the resolution they sent is a silly template talking about hand luggage, that has nothing to do with my problem... Do they even read???Worst service ever!!!!! | 1 |
Iberia | Due to the bankruptcy of Aigle Azur, I do not get on an iberia flight. Yes, I have a non-refundable rate, but if the company was customer-oriented, then it would go to a meeting and accept a ticket refund. Moreover, I made a notice 15 days before departure. They would still have sold the ticket, and at that more expensively. And so they do not care about their customers. Strongly do not recommend flying such a company. | 1 |
Grupo IAG | Due to the complexity of my issue i need to speak to someone with common sense. I may as well have talked to the wall. 5 times over 2 days and totalling around 5/6 hours i was cut off half way through the conversation and had to restart the conversation going through all the detail each time. I got a very strong impression that the staff didn't understand my issue, didn't want to understand my issue so just put the phone down. In desperation i turned to your chat system. Firstly I was told the chat was too busy and try later. Over the best part of 4 hours waiting that I eventually got through to find i was no. 48 in the queue which took a further hour to clear. Again half way through the chat i just got a message saying chat terminated. BA please explain how I get to speak or chat to someone without constantly getting cut off.,???????????????????? | 1 |
Lufthansa | Due to the coronavirus Lufthansa cancelled the round trip flights, which is understandable, but did not refund a total of 235.65 EUROS and made it impossible to do it. Online refund is not available on their website, because I didn't pay extra to cancel it by myself and get the refund, thus redirecting me to the number listed for each country you are in, the number of the country I live in (Moldova) is inexistent, tried dialing it in many ways, whenever I was writing an email to them explaining the issue with the number, they just told me to dial it again because they don't do refunds via emails, and they didn't even respond to my last two emails. | 1 |
Grupo IAG | Due to the coronavirus situation, I bought a return ticket back to my home country (Singapore) from London (where I currently reside) because the first wave of Asia in March was done. I was due to fly back to London on 25th August 2020 and my flight got cancelled. Before my flight cancellation, I got an email from the airline that I could apply for a voucher if my flight ever got cancelled, so I applied for an online voucher. But I was told that I am not eligible to get a voucher because I have done the London to Singapore leg. A month later, I tried again to redeem for a voucher and somehow I was successful. But to redeem the voucher I have to call to redeem the voucher (which I think it is a complete joke) and I was put on hold for many hours. | 2 |
Wizz Air | Due to the covid-19 lockdown I had to cancel my flight. I asked for a refund. They sent me an email to choose a refund in my account or in my bank account. I answered that my refund should be into my bank account. I received the same email a couple of times and I gave the same answer. Then...nothing but silence. After a while I received an email telling me that the money had gone onto my Wizz account because I didn't submit my choice of how they should process my refund. I said to myself that in the end it is not too bad because sooner or later I will need to use the Wizz flights. Last week I checked my account and big surprise, no money in my account. I sent an email, receiving an automated registration email, but silence so far and no one interested to check with me. | 1 |
EasyJet | Due to the current situation and considering that is a low cost company, I have to admit that at least hey give you the choice of a refund. It might take some time as the load of the requests is huge but you will get your money back. This is not a choice in airlines such as Aegean who provides only vouchers. | 4 |
Lufthansa | Due to the delay of LH flight from Frankfurt to Amsterdam, I missed the Cathay Pacific connecting flight to Hong Kong. On the ground there was no service provided to me to rebook me to another flight or offer any remedy help to get me back to Hong Kong - Cathay Pacific was guilty too. After, I returned to HK, I contacted Lufthansa for compensation. Their reply was “bad luck†and the request for compensation was not entertained. Their reason was that the delay was less than 3 hours. | 3 |
Turkish Airlines | Due to the inability of your employee to suggest to me the best possible option and actually give me a proper consultation, I was forced to buy tickets 2 times, argue with so many people.Also, your employees continue to ignore me.- they ignore my direct questions via Facebook- they make it so complicated to get a refund. So, I am eligible to get a $120 refund. However, Maryna Frytsiuk in Odessa suggested I could get the money (I mean cash. Though cash refund is what I was promised in Instabul airport once I get home). I did provide all the necessary data. 3 weeks later they informed me I need to go to Odessa (I don't even live there) and get cash.That's insane.The flight was OK but the attitude....I have all the necessary screenshots | 1 |
Ryanair | Due to the insufficient training of the staff, we were by mistake charged an additional fee at the airport. We were assured that obtaining a refund would be straightforward by simply contacting customer support. However, despite our efforts over the past two days to resolve this matter both online and via phone, have been unsuccessful.We have encountered automated negative responses, and our calls to the support team have been disconnected. This is ridiculous especially that the airport staff left a note on our profile that will proof that it was their mistake and the refund is needed. This issue is particularly prevalent with the online support team especially, Muhammad H, that was not cooperative. | 1 |
Turkish Airlines | Due to the pandemic our flights were cancelled in 2020 and 2021, my initial contact was very satisfactory but I have been attempting to rebook for this year and the process is so complicated it seems impossible.Conflicting information, incorrect advise and in short told I can not rebook and a refund only option BUT then when applying for a refund and I apparently have the incorrect tickets!!!Hours of calls, emails and feedback forms and no further forward. FRUSTRATING AND LOSING SLEEP! | 2 |
Grupo AirFrance-KLM | Due to the pandemic, I haven't travelled on KLM for a few years. My memory of the airline was efficient friendly and professional. Unfortunately, on my return trip in February 2024, it was the exact opposite. Both outward bound flights were delayed (I flew via Amsterdam to Accra,) & then my luggage did not arrive in Accra. I immediately reported my missing suitcase at the airport. The missing luggage meant that all my plans for the next day were cancelled , at considerable inconvenience and cost. The next afternoon, KLM emailed that my suitcase would arrive that evening. Back again to the airport, I collected my suitcase. When I arrived back in the UK I filled in the KLM claim compensation form for my missing luggage (a modest amount.) This was denied because the official claimed I 'didn't report my missing luggage when I arrived' This was blatantly untrue. I emailed back explaining that I had reported it. No response. Emailed again. No response. Phoned 2 weeks and spoke to a customer services assistant who told me someone would be in contact. 5 weeks later and still no response. A trip that was nearly ruined and then a very disappointing response to my compensation claim to correct what was KLM's responsibility, has left me with a very negative perception of KLM. Add to that, some off-hand staff yelling at customers to hurry up and board, getting rained on when disembarking from the Schiphol shuttle bus at 6am, my experience has been extremely disappointing. | 2 |
EasyJet | Due to the pandemic, I took out full insurance to cover my travel with Easyjet with their insurance cover. The original booking was cancelled and I was given the option to take a voucher valid for 12 months or change my booking. The second booking was cancelled. No reason given again.I applied for a refund. I got back the ticket money but £35.16 which was towards the insurance was not refunded. The insurance company said it was Easyjet that cancelled and they should give me back the money as they have a 14 day policy. Easyjet now tells me that they do not deal with the insurance side of things and I should take it up with the insurance company. How could I make amendments without knowing that my trip was going to be cancelled? I never saw my policy until today when I started to chase for the money. I feel I have been treated very unfairly. I also found out today, that that insurance cover was only for the first booking and that I was not covered for the second booking at all. None of this was explained when I made the second booking. | 1 |
Ryanair | Due to the quarantine measures in the country, I was unable to go on vacation, and the airline refused to refund the money. I do not recommend using this airline, as their customer service is poor | 1 |
Ryanair | Due to the recent events of lowcost holidays going bust. I had been told by lastminuet,com that I had to search and sort out my own flights.I found out my own flights with no help from yourselves into which RYANAIR were amazing in helping me out!! You kept me calm and helped me to find the correct references and numbers. THANKYOU SO MUCH | 5 |
Grupo AirFrance-KLM | Due to the restrictions imposed by the Rwandan authorities on entering the country, we requested the change of the airport of embarkation and return from Kigali to Dar es Salaam, with the payment of the price differences. Neither online nor by telephone, directly with the KLM agency, this change could not be made, although when I requested a new ticket on the route Dar es Salaam - Bucharest there were places available. In these conditions, I requested the cancellation of the ticket, which was for April 22, 2022, and the return of the money. In the KLM mischief, they announced to me on 21.04.2022 that they were returning only 97.47 euros out of the 1102 euros paid for a ticket that could not be changed. | 1 |
EasyJet | Due to the shortage of ATC at Gatwick, my flight from Tenerife to Gatwick was delayed and eventually cancelled on the afternoon of 25/09. While not ideal, the two very over-worked Easyjet staff members at Tenerife South somehow managed to book every single traveller into overnight accommodation and herd us all into coaches within two hours. (Apparently luck was on our side, as we ended up free-of-charge in one of the most expensive suites at a 5* resort, dinner included.)Our cancelled flight was swiftly rearranged for 8am the next day and we were collected at 5am in the morning on the same coaches. The pilot and cabin crew were equally affected by the Gatwick issues (and probably exhausted) but were still smiling and helpful throughout the flight.Considering the cancellation was not Easyjet's fault, I was impressed by the way it was handled. | 5 |
Jet2.com | Due to the snow the flight was delayed which meant i would miss my connection in Athens and no more connections for 3 days due to Greek holiday so couldn't get the flight. The info leading up to the flight was lacking, the jet2 website showed a 2hr delay rom the evening before but the airport website showed it as still on time so didn't know what tie to tell the taxi to come, no official jet2 email or text until on the way to the airport to say 2hr delay, this was after i'd already head on the car radio that the airport had closed due to the snow. I then got stuck in the motorway traffic so dont know if id even get there, I ended up coming home since i'd miss the connection anyway. because the flight did eventually take off about 4 hour late i cant get any money back but had to spend £600 on new flights. No more jet2 flights showing until 13/02 so had to use Easyjet and only flight i could get that I could also get a connecting flight to suit was 5 days later meaning my daughter had to miss school. I know the snow meant the delay was unavoidable but when i heard the snow was coming the day before I wanted to move my flights then forward a few days to avoid all the worry and uncertainty. I floowed the jet2 process and had to message on whats app, it was a 'robot' I had to message who then said an advisor would contact me shortly, No one contacted me until after id already got back from the airport the following day which obviously wasnt much help by then. Had I been able to change my flights in advance ( not sure what to since all January flights had disappeared)I might not have lost all my money | 1 |
Ryanair | Due to the strikes there's many delays and cancellation. I understand a strike when things aren't fair, what I don't understand is why the company doesn't do anything to solve it and they don't show any intention to fix the problem. Very disappointed. | 1 |
EasyJet | Due to the uncertainty with COVID 19 and also the fact that my family and I were going to visit elderly relatives in Italy, we decided to reschedule our July flights from Luton to Milan. Easyjet advised via email that they had waived their admin fee for rescheduling flights, so we decided to reschedule until later in the year. Shockingly we were charged £109 for rescheduling our flights, even though the total cost of our new rescheduled fights (£341) was cheaper than the original flights which were £369. As one of the flights we changed was significantly cheaper than it's new rescheduled flight, and one was slightly more expensive we had to pay the excess. Due to the individual flight price differences we have been penalised which I find most unfair. Other airlines have offered a fairer system of vouchers, however easyjet chose to offer a flight switching service - which ultimately enables them to avoid offering refunds and inevitably charge customers any difference.Unfortunately easyjet's phone line is inaccessible and they are not responding to their facebook page. I appreciate this is an unprecedented time for everyone, however I am disgusted that I have had to pay an additional £109 for flights that in total were cheaper than the originals. | 1 |
Pegasus Airlines | Due to the war going on at present, and already over a month ago, my flight that was supposed to leave from Tel Aviv on 15 October to Manchester was cancelled. In the end I had to book an extremely expensive flight (around £400) for a single way, in order to return, as I could not take my Pegasus flight. Pegasus would not refund me for the ticket, despite having cancelled and stated clearly on their website and email that the flight can be refunded but did not keep to their word in any way whatsoever. Additionally, they are barely reachable and a lot of links on their website don't direct anywhere, making it very hard to get through to a live agent for assistance. I highly doubt I will be flying Pegasus again, as this experience proved extremely unreliable. | 1 |
Jet2.com | Due to thunder storm in Funchal Airport flight delayed by 2 hours | 3 |
Ryanair | Due to travel to Tenerife at end of month. accommodation cancelled. Travel insurance not valid if we go. Husband self employed and cannot self isolate on return. Was ripped off with flight initially after Thomas cook went bust, they hiked their prices £800 for 4 return flights. So finally got hold of Ryanair who have refused a refund or voucher also refused to move the flights over to next year without us paying a further £760, despite the new flights being cheaper than the flights we currently have😡😡 It has taken hours to get through, no reply to emails and messages sent, absolutely disgusting treatment of their customers and to now want to blatantly rip their customers off in this awful situation, I cannot really find the words to tell you how angry we are! You are absolutely disgusting Ryanair. I just hope when the World gains some normality your "CUSTOMERS" voice will be heard | 1 |
EasyJet | Due to unforeseen circumstances I had to book a flight from Southampton to Glasgow quickly. The flight cost me 134.99 pounds which was to include 1 hold bag & a carry on bag. I didn't realise there were 2 types of carry on 1 for speedy boarding & 1 for the rest. My bag wasn't covered as I had not booked speedy boarding. My hold bag was only 13kg not the 23kg I was allowed. The bag I wanted to take on as carry on was very light as it held my computer & a few other bits of clothing. At the gate I was made to try to fit my carry on into the small side of their bag sizer & then told this was because of not having speedy boarding. (The bag had previously been allowed as an Easyjet carry on) I was then charged 48.00 pounds to put the bag in the hold. I had to take my computer out which left the bag practically empty. I ended up carrying an arm full of items on to the plane, the empty bag in the hold & getting on the plane to find loads of empty overhead lockers. At the checkin point my boarding pass was checked, surley at this stage the person checking the pass could have warn me as I didn't have speedy boarding the bag would not be allowed on the plane as carry on. I could have then re-arranged my luggage to accommodate this bag into my hold luggage. The staff were very aggressive & unhelpful & I therefore give Easyjet 1 star. If I could give less than that I would. Needless to say I will not be using Easyjet again. | 1 |
Jet2.com | Due to unforeseen circumstances,we waited on the plane on the runway for 2 hours before we were allowed to take off.The flight was fine. | 3 |
Ryanair | Due to unforseen circumstances my daughter needed to change a flight ticket to another person. Ryanair were going to charge £100 for simply changing a name. They are an absolute joke of a company! I certainly wouldn't entertain flying with them in future! | 1 |
Ryanair | Dull cabins, occasional rude staff who spoil it for the other hard-working ones. Prefer Easyjet if given the choice. | 3 |
EasyJet | Dumped in Zagreb for 14 hours with no food or water and we couldn't get hot water to make baby a bottle.DISGUSTING COMPANYAVOID AVOID AVOID | 1 |
Jet2.com | Dumped in row 33 seat F. What more is there to say. | 2 |
Turkish Airlines | Durban to Houston via Istanbul. We had booked our flights from Durban to Houston (return) which included a stopover of 2 days in Istanbul whereby our journey from Istanbul to Houston was on 16th December 2018 on flight number TK33 at 2.30pm. We had requested wheelchair service in advance. We checked-in on time at Istanbul Airport and waited more than 1 hour for the wheelchair assistant who never came and had to walk by ourselves to the gate. By the time we reached the gate we were denied boarding as they said that we are late. As a result, we had to buy another ticket on Turkish Airlines for 18th December 2018 at the airport which cost us TRY 21519 and this was through no fault of our own. The problem is that the wheelchair assistance never turned up which is the main reason for us being late. We have flown with other airlines and never faced this issue. It was our first time with Turkish Airlines and has been a terrible experience. | 1 |
Grupo AirFrance-KLM | Durham Tees Valley to Cape Town via Amsterdam. KLM used to be a first class airline, and having traveled with them for over fifteen years without a single complaint, now find that in the past eighteen months they are devolving into a second class airline service. Passengers part with large sums of money sometimes months in advance of travel and one of the perks used to that the passenger could pick their set at the time of booking. I think a fair gesture give that KLM will have the Customers money in their bank. The the introduction of having to pay for the seat came in. The introduction of a cost for "Preferred" seating. All as KLM say for the interests of travelers by offering more choice. The cessation last September (2018) of the welcome on board drinks service. I did not think that the food could get any worse, but it has. I would like to invite their CEO to try the infamous pizza slice served on the Schiphol to Cape Town flight. A meal I have endured for the past ten years. And now the final straw, the introduction of a "Cost" to check in a bag. How long before a cost to use the toilet, or maybe the cost for the use of a knife and fork. Customers could always use their fingers. Who is thinking up this deplorable degrading service. And try using their Customer Service to complain. Utter utter waste of time. They ask stupid question which can be done through the Flying Blue membership. | 3 |
Grupo AirFrance-KLM | Durham to Amsterdam. Never again! Flight which was early hours got cancel and rearranged, then cancelled again and a bus taking us to Newcastle. Lost all my connections, hotel, transfers and spoiled a start of a nice holiday. Never again KLM. | 1 |
Vueling | During 2020, I was supposed to do a tour of Spain and I booked several flight tickets and hotel reservations.Covid epidemy broke out and I found myself like every other citizen, impossibiltate to depart.All the companies involved, have issueed me vouchers or refunds: Vueling is the only one which kept my money for reservation YCVZMP and VY6522.Despite I wasted a lot of time in contacting them, nothing was done to assist me and I had no choice to let customers know, how careless and shameful is their customer service and business morale.AVOID VUELING, CHOOSE OTHER FLIGHING COMPANIES | 1 |
Grupo AirFrance-KLM | During Christmas period had to travel 6 times with KLM, Geneva, Amsterdam flights were great all worked out well with the Priority lanes with my FlyingBlue status, but in Berlin... suitcases didn't come out in orders of Priorities and on the flight back was impossible to reach the departure gate as Priority... so for this Berlin isn't a KLM Flying Blue customer destination... but otherwise KLM is great and I use them as much as possible from Amsterdam. | 4 |
Ryanair | During June 2020, I was due to fly out to Portugal, but fell extremely ill, and was forced to cancel my flight just 3 weeks before. Thankfully, I had read that thanks to my insurance I booked along with the flight, I was entitled to a full refund due to my situation. However, when contacting Ryanair about this, with a note from my doctor giving evidence about my situation, they then backtracked on these terms, and started closing my case as soon as possible, resulting in me recieving no refund (approximately £299) for a problem in my life that I couldn't help. This meant I was left out of pocket, and depressed for a few months as I couldn't afford such a loss. 1 year and 3 months (approximately) later, I am still left fighting this case, with staff directly being rude to me on the online chat, and with me literally begging to see even some fraction of the money back (even though I should be receiving the full amount).All in all, Ryanair have scammed me in black and white, and yet keep denying it, making me feel like I am in the wrong (which I am not). | 1 |
Ryanair | During a flight from London to Lisbon, I was unimpressed to see that they are very lax in enforcing covid rules when in the air. Two girls beside me kept their masks off for the majority of the flight, no cabin crew said anything. I saw a few other folk with no masks on.Also I'm pretty sure they arent disinfecting/cleaning between flights. On my return flight, the turnaround time for the aircraft was the standard Ryanair disembark one set of passengers and board the next set immediately. When I boarded the plane I asked if they had any anti-bac wipes I could use. And they didn't, which didnt fill me with a lot of confidence. I can't honestly say that I felt 'covid safe' during the flight.On a plus side when a flight from April 2020 was cancelled due to Covid, the refund process was smooth. | 1 |
Air Europa | During a flight from London to Madrid we have had delays without any reasons given. Once step in to the flight no crew greeting and crew attendent are rude and not even trying to help people get access as quick as swift . They jut standing having a laugh. Huge désappointement. Just don't fly with this air line | 1 |
Ryanair | During a flight home from Spain I was shocked at how rude one of the airline staff was to me , I always thought air hostesses were supposed to be friendly ,but not this one. | 2 |
Lufthansa | During a pandemic that affects us all, Lufthansa advertises that tickets are flexible and can be changed if necessary free of charge. However, the reality is that if you want to choose a new destination, for example, they will not sell you a new ticket at the normal price available on the website, but at a higher price of € 200-300. Its size depends on the price of the ticket. This is a very unpleasant blackmail of people in trouble. Their promises are therefore not real. Without a free rebooking - there are hidden costs.Specific to my case is the ticket purchased in May 2021. However, citizen of the European Union cannot cross the US border. I have already bought tickets 2 times and it seems that the borders will not open so soon. The solution is to choose a new destination. However, a rebooking is very expensive in Lufthansa's customer service.This course of action scares away the last brave tourists to stay home. At least don't dare to buy a ticket early in advance. | 1 |
Grupo IAG | During a period of poor weather 6th Jan 2025 ( this is me being generous ) - although the flight was not disrupted - I flew from NCL to LHR arriving on time and made my way to the baggage reclaim hall in T5.I had made sure that I had sufficient time to catch my connecting flight from T2, which I fly regularly each month, upon arrival I was forced to wait 2 1/2 hours for my bags to come from the carousel.I approached the baggage service desk and was told that we are busy, it's very busy and nothing can be done.I made my way to T2 after eventually getting my bag but I had missed my connection, I had to book an alternative flight to reach my destination, book a hotel for the night, feed myself and travel to and from the hotel I had to book all because because of BA I had missed my connecting flight.I was dismissed from BA service desk as "they couldn't help me because I wasn't flying with a partner airline" and upon contacting them through their complaints/claims channel I have not received any response whatsoever!Absolutely atrocious customer experience! | 1 |
Lufthansa | During a recent trip to Germany, my luggage was lost by Lufthansa, causing extreme inconvenience. I arrived on a Monday evening, only to find I had no coat in freezing, snowy weather. This left me inadequately dressed for a senior executive meeting scheduled for the following morning. Despite my efforts to contact airport staff and use the online systems, I received no assistance, as the online lost baggage claim website wasn't functioning. My suitcase wasn't delivered until Wednesday, effectively ruining my business trip.During this time, I had to purchase essential items, including clothing and makeup, to meet my professional obligations. These expenses, confirmed by Lufthansa's travel desk as reimbursable, have yet to be compensated despite multiple follow-ups.Although I promptly replied to customer service queries and submitted my expense claims and bank details, I received no further response. Shockingly, they later declared the case closed without providing compensation. Avoid traveling with this Scam company. | 1 |
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