Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Lufthansa | During a recent trip with Lufthansa (Flight number:LH1294,Ticket Number:2209775463436 Date of travel: 9th of June), my suitcase was unfortunately delayed. This incident had a significant impact on a crucial family event – my sister's wedding.The suitcase contained a suit and shoes, bought specifically for the wedding, and custom decorations for the ceremony. Due to the delay, none of these items were used. Their value is now essentially lost, as they were exclusive to the event. Furthermore, my accommodation keys were in the suitcase, forcing me to bear the additional expense of a hotel stay.Despite reporting the issue promptly and contacting Lufthansa's customer service three times, I received false assurances that my suitcase had arrived. This misinformation led to wasted time and unnecessary fuel costs.The entire experience caused substantial inconvenience, distress, and financial loss. I had to arrange alternative accommodations, a replacement suit, and new decorations, adding stress on what should have been a joyful day.I hope Lufthansa acknowledges this significant oversight and offers compensation for the incurred losses and inconvenience. As a reputable airline, I trust Lufthansa values customer satisfaction and will rectify this unfortunate incident promptly. | 1 |
Grupo IAG | During an overnight flight to Heathrow from Rio de Janeiro, there had been turbulence for about an hour, with the seatbelt signs remaining on. Once they went off, I was in the queue for the toilets. A male member of the cabin crew came on the PA and tetchily announced "...there should be only two people queueing at a time - if we have a sudden decompression, there are only two oxygen masks in that area, and some of you will die".While this might well be true, this is an appalling thing to come out with, and would not have helpednervous fliers (my wife included). It was apparent that some of the crew were tired and irritable, but to say that - really? The look on other passenger's faces said it all. I doubt he would have made a similar announcement in the cabin at the front of the aircraft. Still, it was reassuring to know that we were in such capable hands in the event of a mid-air problem...I complained to BA, who said they'd notify the appropriate management. Hmmm.Will I fly on BA again? I'm told I'm now an 'ABBA' flier - Anybody But British Airways. | 1 |
Turkish Airlines | During booking the website states "In Business Class, we help you to sleep in comfort with fully lie-flat seats"The seats were not fully lie-flat seats. On all of our 4 flights, the seats didn't decline more than 15 degrees (or so) and the aircraft and cabin were very old. Forget about arriving well rested at your destination. Big disappointment and honestly very misleading selling one product and delivering another. | 1 |
Grupo IAG | During both the outbound and return flights we were not offered a decent meal. We received a tiny bag of chips and a very small bottle of water. What outraged us the most is that during the return flight we couldn't even order any food / drink because the card reader didn't function. The first and last time we'll fly with BA. | 3 |
EasyJet | During covid Easyjet have been so reasonable in allowing us to change flights with no charge. They have just let us move Lnd Edi flights forward by 4 months. No charge. Was supposed to be flying tomorrow. V different to Ryanair | 5 |
EasyJet | During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of my son was given to another passenger. My son is a full fare-paying passenger.After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat.Neither my son nor I were asked for consent or even informed of this action.All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, my son had to sacrifice their seat for an indefinite length of time.I raised my issue with the aircrew.My concern was passed between two cabin crew then escalated to the senior crew member.I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice the seat.No alternative was offered. No timeframe was given. The only option I was presented was for both my son and me to squeeze into the same seat.It transpired the situation lasted for the majority of the flight.The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son.When I escalated my concerns, the best the senior flight attendant could offer was advice I should write to customer services and request a refund for my son's seat. I followed that advice.No refund or compensation has been offered. Easyjet has closed the case. | 1 |
EasyJet | During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of my son was given to another passenger. My son is a full-fare paying passenger (although less than 16 so I am writing this on their behalf). After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat. Neither my son nor I were asked for consent or even informed of this action. All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, my son had to sacrifice their seat for an indefinite length of time. I raised my issue with the aircrew. My concern was passed between two cabin crew and escalated to their superior. I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my son's seat. No alternative was offered. No timeframe was given. The only option I was presented was for both my son and I to squeeze into the same seat. It transpired the situation lasted for the majority of the flight. The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son. When I escalated my concerns, the best the senior cabin crew could offer was advice I should write to customer services and request a refund for my son's seat. I followed this advice. Easyjet has offered no refund at all and closed the case. | 1 |
Vueling | During flight VY6367 from Santiago de Compostela (8:45 in the morning) to Sevilla the pilot opened the cockpit and invited his passenger-friend to the pilot's cockpit for landing. Not only us but also other passengers sitting closer were terrified by this fact. We still remember the GermanWings accident (9525) and changing the procedures that followed. Wiring that the crew did not reacted. After our official intervention to the Vueling authorities, we received a response that the pilot can invite whoever he wants and that this cannot be judged..However, according to the safety rules established after the events of September 11, 2001, only the cabin crew can enter the cockpit, and the doors close automatically after each employee leaves and enters. After the Germanwings disaster, many civilized airlines also apply the rule that only one person can be in the cockpit at any time - when one pilot goes to the toilet, for example, his place must be temporarily taken by a stewardess or steward.How can such situation can be ignored??? It is directly related to flight safety!!! Be careful and stay away from them as much as possible!!!! Maybe a representative of this airline will write back here and confirm whether this is the official position of Vueling ??? | 1 |
Ryanair | During last few years, my every second flight was delayed. Last time, on Cologne- Malta flight, they gave small cash voucher anda new pilot apologised. They are doing their job as good as they can I guess, but smth can be done to decrease cancellations/delays, which I belive will inevitably lead to fee increases, so it's a double-edged sword. | 3 |
Ryanair | During my check-in, I took the option to buy an airport transfer on arrival. I then receive an email saying my booking was accepted but my request has been rejected because I have not supplied the hotel address two days before my flight, and that the fee is non-refundable... for a service that Ryanair sold me during check-in. So, Ryanair sold me a service they couldn't supply and just stole my money. | 1 |
Vueling | During my flight at the end of March, my checked baggage got damaged. I followed Vueling's instructions to the letter, but nearly two months later, I haven't heard a peep. It's practically impossible to get through on their phone line, and my emails might as well be going to a black hole. I've never experienced worse customer service in my life. | 1 |
Grupo AirFrance-KLM | During my flight from Athens, Greece to Amsterdam, I had a very unpleasant experience with a stewardess from KLM. As always, people were straggling to find space for their cabin luggage, so the stewardess was saying that smaller bags should go under the seat and trolleys should be stored at the overhead space. At some point, two Dutch men entered late in the plane and they wanted to store their backpacks. She told them that she just took backpacks out in order to store trolleys and since they did not have trolleys, it wouldn`t be right. After one moment she took my handbag out to put the same backpack in. When I told her that what she was storing was not a trolley, she said angrily that the bag of the gentleman did not fit under the seat. Of course they did not try to fit it and she thought that I had not understood what she had just told him in Dutch. The stewardess was flirting the whole flight with the guy and avoided coming to the area where she took the handbags out. I strongly believe that this behavior should not be acceptable and is not something that people should tolerate. | 1 |
EasyJet | During my flight from Lisbon to London Gatwick I experienced harassment from one of easyJet staff. Her name was Portway Casimiro (short, dark hair in ponytails, nose piercing, dark eyes). At the boarding gate she stopped me and told me that my bag was too big to be a cabin bag. Even though my bag had a measurement of 45x36x20 and I said that in London I was reassured that this bag was alright to take with me on the plane. She answered that staff in London clearly cannot do their job properly and in Portugal they know how to do it. Therefore, she requested me to pay 48euro, which I paid to avoid further conflict. She also put the label on my bag and said I have to put it under the plane. I said I have only this one bag and on my ticket I was allowed to take one bag to 15kg to go under the plane for free so why did I have to pay. She got impatient and in-front of everyone called me a 'bad customer' and tried to take bag away from me. When I was about to get on the plane I was stopped by another lady as apparently Portway Casimiro did not board me, only took money.Overall, I am very disappointed with how 'easyJet' staff treat customers and I will not use their service again. You get cheap tickets and cheap service from them. Also, I had to pay additionally for the bag which was actually included in my ticket price - I've been robbed of 48euro and I feel completely taken advantage of. Disgusting. As I said, 'easyJet'… | 1 |
Pegasus Airlines | During my last flight with your company, Pegasus have damaged my baggage (the bigger suitcase, which is being sent).I've approached the lost property office at the airport, and requested for a documentation for this event.Also, please check a photo of the damaged suitcase.The type/model of the suitcase is:I've showed the suitcase to the local shop that sells and provides warranty & service for the suitcase, but they refused to provide service, as this clearly a physical damage (not covered by warranty).Also, they said that the suitcase CAN'T be repaired, as the wheel has broken in such a way, that it bent the internal channel that holds the wheel.Please provide me a refund for the damage caused by your company.P.S Attached:1. scanned documentation from the airport personal.2. photos of the broken part of the suitcase.3. price (100 EURO). This suitcase was purchased at a local distributor, and the actual price in NIS was higher.BECAUSE OF A PROBLEM ON PEGASUS WEBSITE, I'VE CALLED THE COMPANY DIRECTLY, EXPLAINED THE PROBLEM (THAT I CAN'T SUBMIT A COMPLAINT ON THEIR horrible WEBSITE) AND THE REPRESENTATIVE SIMPLY SAID "I CAN'T HELP YOU" AND DROPPED THE LINE. | 1 |
Turkish Airlines | During my last trip with Turkish airlines, I faced into enormous problems, my flight was from Lisbon to Mashhad (Lisbon-Istanbul & Istanbul-Mashhad), however the second flight which was from Istanbul to Mashhad was canceled, I received the cancellation just two days before the departure, without even booking me another flight! then I booked two other flights by myself in order to reach my destination which are (Istanbul-Tehran) with Mahan Airlines& (Tehran-Mashhad) with Iran Air. Guess why? Because there were no other flights directly from Istanbul to Mashhad. My trip took TWO DAYS!Another issue which came to this point is that my luggage is LOST! They haven't delivered it yet. Every day I am calling the airline but without success, they are just passing me to each other. You have no idea what was in that luggage. My belongings are around 2500 EUR on that Luggage.This is unbelievable for me, TURKISH airline did their best to make this trip as worse as possible! Is this how they are treating the customers?!E- Ticket Number – 235-4799784343 | 1 |
Lufthansa | During my previous flight to US my luggage was damaged, which ensued a year-long battle for compensation. Finally Lufthansa yielded to European Consumer Centre, but that required of me much more emailing, calling etc. than it would be necessary.Just today, when flying to the US again, they lost my baggage. Customer service of no help, after 12 hrs of flying they expect you to go online and fill in a report as if they could not do it for you.Terrible company, but then they all are these days. | 1 |
Iberia | During my recent business class flight from Madrid to Bogota, I was disappointed to find my seat in an unacceptable condition. There were several used tissues next to my seat, which I had to clean myself using wet wipes. The seat was extremely dirty requiring multiple wipes to clean. I observed that cabin crew in business class were female and their overall conduct was unprofessional. Their hair was not tied back properly, which is a safety hazard when handling food for passengers. They lacked smiles and friendliness, and their service was rushed, as if they were eager to return to the galley to chat and rest. The rest of the time, they were seated and chatting. This was a different experience from when I flew from Bogota to Madrid, where the cabin crew seemed happy to work and were not rushing with the service. | 4 |
Eurowings | During my recent experience with Eurowings airline, I found the check-in process to be smooth and comparable to other airlines. The majority of the staff were friendly and accommodating, with one exception during the priority check-in in Stuttgart, Germany. Unfortunately, this particular staff member exhibited a bit of attitude and appeared to look down upon my family due to our casual attire, which deviated from the typical appearance of Business class passengers. It is important to remember that one should not judge a book by its cover, as appearances can be deceiving.For those considering booking Business class with Eurowings, it is crucial to note that the experience may not meet expectations. Contrary to the name, the Business class seating is akin to a standard Economy seat. The only additional benefit is priority check-in, with no other notable amenities or services provided. Consequently, the question arises as to whether the extra cost of flying Business class is truly worthwhile. In my opinion, it is not. The Economy class, on the other hand, offers a satisfactory experience.In conclusion, while the check-in process with Eurowings was generally smooth and the majority of the staff were friendly, the negative encounter with one staff member and the lack of substantial benefits in Business class left a less than satisfactory impression. However, the Economy class provided a good experience overall. It is advised to thoroughly research and compare options before making a decision on booking with Eurowings. | 2 |
EasyJet | During my recent flight from Spain, where I live, to Gatwick for the weekend I experienced appalling treatment at the hands of Easyjet staff. As we were about to board the plane we were asked to demonstrate that our bag would fit in the cage. This was an irritating request seeing as we had flown with the bag a dozen times, but nonetheless one I acceded to in good humour, courtesy and without protest. In the interests of saving time I placed the bag in the cage, but did not push it all the way down. The first two wheels glided in seamlessly, but the last two wheels were left protruding out of the cage by about 1 inch, but only as I had not pushed the bag down as it should have been obvious it fitted. The Easyjet employee simply stated "right, it doesn’t fit it will have to be checked in". There was no attempt to be helpful and suggest I get the last two wheels in and no application of common sense that dictated that if the first two wheels fitted, then the last two logically also must. It was not said with even a modicum of courtesy and she walked away from me while she was talking. I went back to the desk where she rudely informed me I had to pay £45 for it to be checked in. Understandably shocked and frustrated at my appalling public treatment I refused, to which she replied "well you won’t be flying then". I was utterly flabbergasted at how brusquely I was being spoken to. At this point she directed me, again curtly, to her manager. Her manager displayed a similar lack of professionalism and contempt for us, talking to me as though I were an errant child that should have known better. I pointed out that we had flown out on Friday with the bag, to which she responded that she didn’t know if I really did as I may have checked it in, the logical inference being I was lying. I pointed out that she could look up my flight records and see that I had not checked in any luggage, to which she responded that I might have swapped the bag while in the UK over the weekend. The stupidity of this statement needs no explanation. She reiterated that I would not be flying if we refused to pay. I suggested there was an issue with Easyjet staff training seeing as I had flown with the bag a dozen times and never experienced any problems, to which she contemptuously explained to me that her staff were excellently trained in these matters. At this point both my girlfriend and I were exhausted with the ridiculousness of it all. My girlfriend offered to demonstrate to the manager that the bag did fit, which the manager flippantly accepted, clearly certain that her "well trained" staff couldn’t possibly have made an error. The bag went all the way into the cage and the manager’s response was simply "ok, yes it can go in with you". We received no apology. She simply walked off and carried on with her work. I even had to ask for our passports back. I would also like to point out that on the flight out we were told there was no room in the overhead bins (there was) and we had to check it in. Perhaps I should have charged Easyjet £45 for doing so. Is this really the level of professionalism and customer service I can expect from Easyjet? This is easily the most appalling treatment I have received as a customer. I will make every effort, even at personal expense and inconvenience, to fly with other airlines. | 3 |
Grupo IAG | During online check in, the website crashed and my husband couldn't pick the seat next to me - and when he refreshed the page, he was automatically checked in far away from me. Phone service is just bad bad bad. Spoke to someone from customer service who said there is a free spot next to us. Disappeared for 10 min. and said that there are no more free seats anymore. She also said that row 22nd doesn't exist on the plane we fly (I was literally checked for that seat) and had absolutely no idea about the plane nor had any interest in helping us, deciding then to end the call. Ah and you pay quite a lot for this plane but when you are flying on euroflyer, you don't even get complimentary drinks or snacks like on klm (same price). It's just a very expensive Ryanair experience or much worse because on Ryanair you at lest can change the seat number on the app. The plane also doesn't seem very cleaned after the previous flight coz I found a used tissue in the basket in front of me. Gross. Just really don't bother if you value your peace. | 1 |
Vueling | During online check-in I had to pay for 3 small bags! then, after collecting the payment, the system logged out and re-booked me for online check-in, where I had to add my luggage again! I had to pay ANOTHER time at the airport 90e for 3 hand luggage ... in total Vueling charged me 180e for 3 small hand luggage! never again !!!!!!! | 1 |
Ryanair | During online check-in, the website prompted me to add transfer to/from airport, which I gladly did. Except the tickets weren't emailed immediately but will take 24 hours according to customer support (!), and there was no warning or error when I added the transfer within 24 hours of flight.Then they told me I'd have to cancel it through the bus company, who hasn't received my information and can't process until 24 hours later!EDIT: The bus company sent me the ticket 2 and half hours later. | 3 |
Air Europa | During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase. It was not found. After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa. | 1 |
SAS | During the COVID-19 pandemic last year I cancelled my booking and received I voucher I knew in advance I could not use. I was never offered money compensation instead. I waited patiently for a year, as according to their website, once the voucher expires, the customer is eligible for a refund. Apparently, I am NOT eligible because I cancelled my booking on the 25th of March and the flight, which was for the 20th of April, hadn't been cancelled yet. Seriously? Who would not cancel a ticket three weeks in advance in times of a pandemic?I had other bookings with 3 other airlines during that time, which I also had to cancel due to the pandemic (namely Aegean, Lufthansa and Austrian) and got a full refund from all three. SAS is the only airline that has shown such inconsideration and rigidity in times of a global pandemic. I am never flying with them again. | 1 |
Eurowings | During the COVID-19 period, they have been selling flights, knowing that they weren't going to fly. They don't answer mails and calls, but only want us to take a stupid bonus. The worst capitalistic and unhuman company ever! Look for us on "Eurowings give us our money" on Facebook | 1 |
Wizz Air | During the Christmas Day we were flying with Wizz Air and flight attendent agreed for me to change my seat after the take off. In this case I would sit close to the member of family. An hour later another flight attendant (I believe a superviser) woke me up and demanded £20 for the seat! I tried to explaine that I got a permision from her collegue but she made a scene in the middle of the plane demanding money. Then she literally forced me to move and wished me a HORRIBLE CHRISTMAS!!! Very loud and in front of my family and the rest of the passengers. | 1 |
Grupo AirFrance-KLM | During the Corona pandemic KLM sold airmiles advertised as half price. Thinking this is a good deal, I bought many. I fly mainly between Dubai and Amsterdam or Paris. A leg used to cost 60000 to 80000 airmiles in business class. Looking up a one way to Paris this morning the cost is 350000 airmiles unless you take a red eye or a connecting flight. In other words: using the airmiles is much more expensive than buying a ticket. KLM are still selling airmiles occasionally, don't fall for it! | 1 |
Vueling | During the Microsoft outage this past summer 24, EasyJet cancelled our flights while we were at the airport. We immediately went on the web and were able to buy a flight from Vueling for later that same evening.I never got the email, but I had the confirmation screen on my phone. We waited in very long lines to check in, but when we got to the desk, the airport had not received our booking, and we were unable to be let in. We called customer service, and they tried to resend it multiple times, but neither the airport nor we got a confirmation.We went home and went through the process of claiming a refund, and after two weeks, they got back to us and said that because we never boarded the flight, they were unable to refund us. I tried explaining over and over again what had happened and that we were never going to be able to get to the airport because no one at the check-in desk had confirmation of the booking. They ignored me.We were never able to get anyone on the phone; it was all done via email. This is the worst possible customer service in the world. I will never, ever, ever fly this airline again. We lost £1300 because they simply refused to acknowledge the problem and blamed us for not boarding the flight. | 1 |
Grupo AirFrance-KLM | During the aircraft loading process, my suitcase was first placed next to the loading belt, then at some point scanned and placed on the back of the trolley that pulls the suitcase dolly (I could watch the whole process from the window the whole time). That seemed strange to me, so I asked the stewardess in English if that was the right thing to do and she only said that the hold was full and the suitcase was loaded in the back. That struck me as odd, too, but that could be the case, I thought to myself and sat down again. More suitcases arrived, still being loaded into the same hold (so apparently the hold wasn't full after all). Meanwhile, my suitcase was still lying on the back of the car. At some point no more suitcases came and the loading belt was retracted. So I went to the stewardess again and told her that my suitcase is still on the back of this car and that the luggage strap is now being removed. After a short discussion, she fetched the pilot, who left the plane with my suitcase badge. I looked out the window and unfortunately the car on which my suitcase was lying was gone now too. After a minute or two the pilot came back and just said don't worry my suitcase will be on board. Then I just said if he was sure, because the last time I checked, my suitcase was still on the car and the luggage strap was retracted. The stewardess then answered me something in French, I just said that unfortunately I don't speak French and that's why I had spoken to her in English beforehand, she answered in French again. I sat down again and during the pushback I saw all the trolleys lined up and of course my suitcase was still on one of these trolleys. My suitcase arrived in Düsseldorf the next evening, one of the four wheels had broken off, a wheel bearing had broken out, one of the two locks had broken and the suitcase was so warped that it could no longer be closed. A Rimowa aluminum case that has endured a lot for 8 years. The destruction of the suitcase, of course has more to do with Paris Airport, but the whole thing would probably not have happened like this if my suitcase had been loaded, because as the next to the baggage carousel at the airfield, all 4 wheels were still attached. All in all very disappointing. | 1 |
Ryanair | During the boarding process from a flight departing from Palma and bound for Málaga (July 27th 2021), my brother was irrationally charged with a 60 euros fee, because in the Ryanair' s staff view the bag did not meet the dimension restrictions, also arguing that there was not space enough in the cabin. A extremely personal and biased interpretation with poor excuses aimed only and exclusively to get more money in a despicable and miserable way. The truth is that my brother's bag perfectly fit into the metallic mould or box they use to measure baggage, it did not even get stuck on it, or was hefty or bulky in any way. Over 20 Ryanair flights using that very bag, and never have we been subject to any 'trick' and abuse like this. One of the Ryanair' s office assistant, with rude manners, and telling me constantly to calm down even though I did not lose my temper nor did I act vehemently in no way and in any moment because I am a quite poised and unruffled guy , she was the nervous one, elevating her voice tone, probably because she knew well that she was doing something morally wrong but at the same time in agreement with the stupid Ryanair policies to rob money out of the blue, I telling her that she was exaggerating the situation, insisting on the fact that the bag had no problems at all to be inserted and extracted in and out the metallic box, and she just excused herself saying that a millimetric rear part of the bag was sticking out of the mould, but it is ridiculous that just a really small protuding part of the bag which could be squeezed and flattened because it did not contain bulky objects, just some clothes, was deemed by the staff as not meeting the baggage restrictions, a bag that has travelled many times with them without any objection of any kind. The curt and ill-mannered girl went so far to say that if we had travelled with that same bag many times previously, her colleagues from Ryanair must have neglected on the supervision of baggage and that they might be subject to sanctions by the company... We said that the bag fit well in the cabin, that there was even space enough for a bag two times bigger, no reason could reason her out of her contumacious conduct. It was this type of situation when one feels helpless and desperate and irrationality takes over...One different flight assistant also commented in a low voice tone that was overheard by my brother, that my bro was drunk, which was not true either, we did had drunk 2 beers but we are experienced beer drinkers and that produce no effect at all on us. The thing is what's the point of such miserable and poor standards of customer service? What's the point of stealing money from travellers using hoaxes?I was even arguing with the curt and stupid Ryanair girl about the priority service from the company, she stupidly trying to convince me that had we bought the priority flight ticket we wouldn't have suffered that setback, and that it was a cheaper option than the ordinary ticket.To my surprise and dismay, how could she be trying to turn the tables and try to say that priority is cheaper than non-priority? I mean, are you serious, are you toying me? Do you really intend to make me believe that a premium service for which you pay additional fees is cheaper than non-priority which only includes the ticket intrinsic fee? I understood, at this point, that this girl was completely mad and that no coherent and minimally reasonable conversation could be held with her. We finally proceed to pay the robbery and went inside the cabin where I could clearly see plenty of space as shown in this picture. And we were the 2 last passengers to board, so even with all the passengers stuff crammed in the cabin, there was plenty of space to stow this bag and one of double or triple size. Absurdity and usury.Really Michael O'Leary? This is your way to make business, to lure them with tempting fares and then, stealing money from them through different tactics and hoaxes? You will live a life of opulence but there's much vacuity on your integrity. I fell compassion for the Ryanair workers, overexploited with many legal insecurities and pressurized to steal money from passengers, violating codes of professional ethics to maximize benefits.You should change your slogan 'low fares, made simple' because it is an utter fallacy. Low fares are just an appeal in disguise, and it is not simple inasmuch as the booking process is becoming more and more intricate, complex and deceiving, as well as the boarding process.I propose a new slogan certainly more realistic. 'prepare to be robbed and stuffed in our claustrophobic seats'Certain training and courses on education, good manners and good ethics, humanity should be promoted by your company as well as more veracity and good practices for both the cabin crew and passengers. | 1 |
Ryanair | During the check in I was charged extra for overweight of my bag. It was 25 kg if I am not mistaken. But during my booking it was clearly stated that I am allowed to get 2 bags each of 20kg limit. So technically my limit was 40kg and I was under this limit.After that I ve been told to wait for 10 days (15 passed) no response been given. Support just closing my issue because they cannot answer any information especially the worker named Kumbiraishe N who just closed the chat | 1 |
Lufthansa | During the corona pandemic, the only airline which has kept its promises and has been easy to contact. | 5 |
Ryanair | During the drone fiasco at Gatwick Ryanair left us first stuck in a plane for 5 hours at Gatwick airport without any food or water and then left me and my four young children stranded at the airport for two days with no help and nowhere to sleep but the airport floor. Avoid them at all costs. | 1 |
Lufthansa | During the extremely short transfer from Munich to Athènes my luggage could not be loaded to the plane. Though it has been loaded to the next plane. It therefore arrived in Athènes on the expected date. From that time, no more news concerning my luggage. It has been 3 days, and there is no update. Impossible to reach someone of the Lufthansa lost and found service in Athènes or anyone able to give me any kind of useful information. The worst costumer service ever. Shameful! | 1 |
Ryanair | During the flight from London Stansted to Rijeka, the pilot didn't land in Rijeka for meteorological reasons which I can understand. However, he went to land to.. Banja Luka (BOSNIA) instead!! We had to wait for buses to come to pick us up. We have waited for an hour. Then the buses came and drove us to Rijeka. It was a long and painful trip of more than 7 hours! We arrived in Rijeka at 17h44 instead of 9h35 which makes 8 hours late so one day lost.I precised that Ryanair didn't give us anything to drink/eat and didn't propose any reimbursment/gesture. Moreover the croatian custom keeped us for one hour checking 700 times our passports like if we were criminals.I had only 3 days of holidays so it annoys me a lot to have lost the first one because Ryanair is stingy. We could have landed in Pula or Zagreb instead of going to Bosnia. Ryanair imposed us Bosnia only because it was cheaper for them. I am very angry.I already contacted Ryanair but they refused to reimburse and said to me that I must contact Kiwi because I booked with them but they also refused to help and said me to contact Ryanair. | 1 |
EasyJet | During the flight from Malaga to Glasgow, I became unwell, and collapsed. My husband called for assistance, and we were lucky that the stewardesses were super efficient, courteous, kind and proficient, in dealing with this emergency. I have heart failure, with a defibrillator. My husband felt as though we were in good hands, and could relax when Jen and Vivienne took over, to care for me. They did everything they could to minimise the episode, while there was no disruption to other passengers. So, thank you so much, Jen and Vivienne, I wish you, and the rest of the crew, the very best. We think you are wonderful! | 10 |
Grupo AirFrance-KLM | During the flight my baggage was broken. When I informed KLM customer service about it, they simply replied that they were sorry but unfortunately I was 1 day late to file a claim for compensation and that they cannot do a thing about it. I also provided them with pics of broken baggage, however they simply repeated what they already said, and said that I was thoroughly informed about everything and one again apologized. As a customer I really cannot do much with an apology, especially an insincere one. After I demanded that a supervisor contacts me, however after 3 weeks I have not been contacted by anyone, and the person handling my case, Ms. C. Lascieras, did not even bother to answer my email. So one extremely big disappointment. I will never again use KLM for any flight whatsoever. I already bought several tickets with other companies. Shame on KLM! | 1 |
Jet2.com | During the flight, the loud and over extended announcement by the lead steward touting each and every item for sale from the flight shop and comparing each and every item with duty free and the high street stores was really annoying. It went on for about 20 minutes and was deafening. I had to put ear plugs in to drown out the noise. | 3 |
Grupo AirFrance-KLM | During the flight, there was only one option available for the main course for both my wife and me, even though three options are normally offered. We had both hoped to try the local tasting menu, but unfortunately, we had to settle for a chicken dish. The crew mentioned that this shortage happens often, which we find difficult to understand, especially for a business class experience. A similar issue arose with the dessert. We both wanted the cheese platter, but this was also no longer available. Instead, we were offered a sweet option, which we were not interested in. When my wife mentioned this, the crew laughed it off and suggested she take some extra chocolates with her tea. This offer contradicted our clear preference for a non-sweet dessert. Upon submitting an official complaint, we received only a generic response. One time and never again in business class with KLM. We’ve never experienced anything like this with other airlines. | 2 |
Ryanair | During the last 12 months 90% of our flights have been delayed, with a son living in Dublin we are both regular fliers to visit each other. When possible I book Aer Lingus now as we just know our Ryanair flight will be delayed, last Sunday it was delayed 5.5 hours and only a £3.50 voucher was given.. just covers a coffee! The fortnight before it was delayed 3 hours, as I say it is nearly every flight regardless of whether departing Manchester Liverpool or Dublin. | 1 |
Ryanair | During the last 18 months I have seen people come together, help and support one another. Businesses doing exceptional acts of kindness to help people…. Not Ryan Air.Despite the global pandemic and how people have been effected by health or financially… if you booked a flight 18 months ago as part of a package holiday and they, Ryan Air decided not the cancel the flight… you cannot get a refund!How can and why is it their choice?This is absolutely disgusting!We should all has choice - we do not want to travel this year but because of the Ryan Air policy, we stand to loose over £2,000 if we cancel!I will never book another flight with this company! | 1 |
Wizz Air | During the last 3 years I have flown with Wizz Air at least 5 times a year. At least 15 flights from Tel Aviv to different destinations. I have never experienced any problems. All the flights were exactly as scheduled staff were polite and professional the seats were ok for the low cost flight. In general I think Wizz Air is an ideal low cost company especially for those who prefer 100% on-line handling. If one is able to schedule their flight well in advance then the price is also unbeatable. The only complaint: I have concerns with their new rules regarding free luggage allowances. | 9 |
EasyJet | During the lockdown, my flight to London was cancelled and I requested a refund. Although I received an email claiming my payment had been refunded, this did not show in my bank account so I called up Easyjet Customer Services to enquire. I was very patiently and warmly attended to by Achi, who enthusiastically dealt with my enquiry. What an outstanding employee! Achi has changed my judgement on Easyjet, thank you and your services are indeed a treasurable asset to this company :)! | 5 |
Ryanair | During the online check in procedure(which in mandatory in order to get your boarding ticket) , it was not possible to choose the option free seats. I have tried several times and several days . At last I choos the option allocate seat with extra cost which worked immediately (1st time) and extra 40 euros were charged. Support was given several days after I have contacted Raynair and already checked in with the only option available! I have made prinscreen to proof the system did not work, at this moment I am still waiting on answer to get refund of the extra cost.Is it a system bug or are there more customers familiar with this issue?According the terms and conditions ARTICLE 6 - CHECK-IN, BOARDING & SEATINGCustomers who do not wish to select and purchase an allocated seat, can check-in online between 7 days and 2 hours before each booked flight and will be randomly allocated a seat free of charge. I tried this during this period several times and several days. TO BAD it did NOT work | 2 |
Grupo AirFrance-KLM | During the outbound flight to Thailand, my suitcase was damaged to such an extent that it became unusable. In Thailand I had to buy a new suitcase. Immediately after returning home, I submitted a claim (C-7638773) about this to KLM/Air France. This was rejected because it was only submitted 10 days after the discovery!! This should have been done within 7 days, even though I did not have the options to do this in Thailand. Very disappointing this response | 1 |
Ryanair | During the pandemic Ryanair did not compromise with it's clients. The company is very selfish. Instead of trying to reason with the situation, they rob people's money. I had no option for a refund as flights were still operating even though the country restrictions said to avoid non-essential flights, ok, I can understand that I am not entitled to a refund. My only option was either to go and self isolate my entire stay or postpone but Ryanair only allowed me to postpone to a month difference. Who is stupid enough to risk paying an extra fee almost as much as the whole flight for only a months difference. Not even an option to choose to postpone next year. I am very disappointed. | 1 |
EasyJet | During the pandemic, Easyjet has been the airline which has been the most respectful of its passengers!Whenever a cancellation happened (from Easyjet or due to new government rules preventing me or my family members to travel), Easyjet has always been very understanding and refunded the flights within 5 to 30 days.It has not been the case with airlines like British Airways or Volotea which have often avoided refunds, either by not being reachable by phone or not taking into consideration changing government rules preventing us to fly.Piece of mind is key for me. As a result, I am always booking Easyjet now (when they have routes to my destinations) and have strongly recommended them to family and friends who have had the same positive experience too.Flying with Easyjet in the last 20 months has been a delight! Please keep treating your clients like that. | 5 |
Wizz Air | During the past 10 years I have used Wizzair quite a bit, but over the last few years the service has become increasingly worse and worse, with so many delays now it's almost a joke.Currently writing this review at athens airport with my children, where we have been told the flight is delayed almost 2 hours.This is an airline in serious decline and I will no longer book with Wizzair and can seethem going bust in the not too distant future. | 2 |
SAS | During the return journey from Tromsø to Amsterdam we had a stopover in Oslo. Due to weather conditions there was a delay from Tromsø and we missed the connection in Oslo. We were automatically transferred to a flight the next day and offered a hotel. That was well arranged, but we did not get our luggage. It was withheld by SAS and put on the new flight the next day. We went to the SAS counter to ask if we can get our luggage because we had nothing for the overnight stay. The SAS employee explained that the luggage was being held back, but that we could buy what we needed at the drugstore and that we would be reimbursed if we sent the receipt. We did this for the three people in our travel group. After coming home I sent the receipt to SAS, but I received the answer that personal items are not being reimbursed because the rules changed a few years ago. They redirected me to the delayed luggage department but there I was told that I should have applied for a registration number at the airport. The employee didn't say anything about that. That's why I don't get anything reimbursed. I find it very annoying that I followed the advice of the SAS employee, but that I am now left with the costs. Misinformation by the employee should be resolved if you are customer-friendly. The only answer I get is that they feel sorry about the situation. | 1 |
SAS | During the return journey from Tromsø to Amsterdam we had a stopover in Oslo. Due to weather conditions there was a delay from Tromsø and we missed the connection in Oslo. We were automatically transferred to a flight the next day and offered a hotel. That was well arranged, but we did not get our luggage. It was withheld by SAS and put on the new flight the next day.We went to the SAS counter to ask if we can get our luggage because we had nothing for the overnight stay. The SAS employee explained that the luggage was being held back, but that we could buy what we needed at the drugstore and that we would be reimbursed if we sent the receipt. We did this for the three people in our travel group.After coming home I sent the receipt to SAS, but I received the answer that personal items are not being reimbursed because the rules changed a few years ago. They redirected me to the delayed luggage department but there I was told that I should have applied for a registration number at the airport. The employee didn't say anything about that.That's why I don't get anything reimbursed. I find it very annoying that I followed the advice of the SAS employee, but that I am now left with the costs. Misinformation by the employee should be resolved if you are customer-friendly. The only answer I get is that they feel sorry about the situation. | 1 |
Iberia | During the start of the pandemic my flights were cancelled and I could choose, a refund or a voucher, since I travel a lot I did make the mistake of helping Iberia in difficult times and select a voucher. They raised the voucher €450. Then the problems started, the voucher could one be used in 'voucher months', expensive flights and moments I could not travel, I did want to book flights on moments, other months, that I could travel, yet Iberia always threatened to use the voucher between their mentioned months, to later extend the period and of course the flight prices raised. I did not want to be forced to travel with this voucher on moments or to places I did not want. They kept extending the voucher periods, close to every expiry time, until the moment came they just decided to keep the €450 euro and cancel all vouchers. THIS IS WHAT YOU GET FOR HELPING A COMPANY IN DIFFICULT TIMES, THEY STEAL YOUR MONEY! They should be sent to prison for such theft scemes! | 1 |
Grupo IAG | During the time of Covid-19 it is normal, that a airline has to cancel their flight. I’m ok with that, also when it means that I had to reorganize a few things. What’s definitely is not okay is the compensation via voucher - you can’t use their voucher online or for a cheap flight - on the hotline they offer you no online fare and just way more expensive prices! So stay far away from their voucher. For me as a regular traveler I will avoid BA as much as possible in the future. I even won’t use my miles with BA... | 2 |
Turkish Airlines | During the time of a pandemic you would think that airlines would stop being greedy and stop deceiving you as a customer. When booking on the website, the middle seats on the flight were blocked as in the middle seat cannot be occupied in order to keep some distance. When I boarded the flight was full, and some people weren’t even wearing their masks. On top of that, you pay a full ticket price assuming that since you’re not on a low fare airline you would be served a snack or coffee. Nothing was served except water. And while booking if you wanted to choose a seat you’d have to pay extra! I don’t understand how is this allowed at a normal airline. | 2 |
Ryanair | During the week of our flight to Morocco the very heartbreaking and completely unexpected decision had to be made to put our family pet of 13 years to sleep, there was no way we could have prepared for this before booking our trip. It was almost impossible to actually get in touch with a person from the airline to attempt to explain the situation and ask for the opportunity to cancel our flights for a refund, I attempted to cancel 2 weeks before due to fly, however after waiting over an hour to talk to someone, I got in touch with Kamil who informed me I could not cancel, or get a refund no matter the issue. This was relayed to me with multiple spelling mistakes and half finished sentences and absolutely no remorse for my family's position, no advice or leniency or resolution. I was able to proved proof of appointment for the putting the sleep of our pet and expected a company would better care for its customers. Extremely let down. | 1 |
EasyJet | During these tough times I have really been impressed with EasyJet. They haven't been perfect but they have been reasonable and tried their best. I cannot fault them and will certainly be loyal to them over the theiving gits at Ryan Air!! | 5 |
Lufthansa | During this covid-19 I have lost a flight with Lufthansa, I have not got my money back but among all the bad company who has not even answerd to me they always have. I can t give a better rate cos, well... they still have my money 4 months later but they are polite helpful... other companies such as LOT, Ryanair are not even close! | 3 |
EasyJet | During this difficult time I like others did struggle to get through to easyjet customer service. But once I did it was a short phone call and the refund was in my account within 5 days. While I understand some people have bad experiences I would like to share my good experience with easyjet. | 4 |
Norwegian | During this pandemic all the thriving airlines are giving vouchers. NOT Norwegian,5 of us got full refunds without even adsking,how about tht for service. Would I use them again? Most certainly!!! | 5 |
Lufthansa | During those stressful Covid times, I had decided to fly back to Paris to see my family. In order to be have a stress-free flight and to meet as little people as possible, I had taken the choice of flying with Business class.The service was more than mediocre, considering 10 minutes after the flight started, I had received a few glasses of champagne all over my body. My shirt was soaked, my pants were wet. This can happen and I've been thinking we should be all be showing some empathy, no need for me to storm during the flight and ask for an adequate compensation.This company and the people managing the complaints got it all wrong, and they would be telling me that there are no complaints or such which have been filed / recorded, hence there is nothing else there could do, apart from encouraging me to use their 25EU voucher in their gift shop website.Absolutely outrageous. Thanks for teaching me that in this world you need not show some humanity and solidarity to get what you deserve, but you need to be cruel and screaming and stepping on others to be heard and eventually listened. That an industry that is struggling at this moment should maybe try to provide an appropriate service, especially if the customers are willing to pay Business class in order to have the adequate service.Oh, and the Business class experience altogether was really outdated, but that need not be highlighted, I believe everyone is already aware that this company is simply not worth it. | 1 |
Eurowings | Dusseldorf to Basel, an on time performance and only 55 mins flying time. CRJ900 is a comfortable plane, due to ample leg room. I don't get the deboarding logic at Basel airport. Like Geneva this airport has stand alone gates, with an underground connection to the main terminal, but it wasn't used. Instead, we boarded a bus and drove to the other side of the gate building and got off the bus there. Still had to walk a long way to the exit. Eurowings however proved to be efficient and inexpensive. | 8 |
Eurowings | Dusseldorf to Berlin. Terrible organization or no organization in Dusseldorf. There were 10 people at check-in counters and only 2 working. There was no information about boarding, last call-nothing! Now I've been standing for over 1.5 hour at the Transfer counter that has 1 worker covering 1 person for 15-20 min. It's 1.40pm and the staff just told us she closes at 2pm. Dusseldorf to Berlin. | 1 |
Eurowings | Dusseldorf to Bologna. When we arrived in Bologna my luggage wasn't there. A PIR-rapport was filed and after 9 days I got my luggage in Italy. On August 4 I send a claim by email to Eurowings, but still no answer!! After almost 3 months I still have no compensation! | 2 |
Eurowings | Dusseldorf to Dresden. The flight was very punctual. Boarding procedures were completed in a very professional matter. The crew was very friendly and forward. The on-board meals were very basic. It is a simple choice between a cake or a sandwich. The sandwich tasted very fresh and was tasty. Eurowings also offers 10 mins free on-board WiFi. The "extra leg room" was worth it - the seats were relatively comfortable. | 9 |
Turkish Airlines | Dusseldorf to Istanbul via Seychelles. I've now flown 4 times with Turkish Airlines, all times were terrible. Unfriendly staff, some don't even speak English properly. I was flying alone with my baby and also being pregnant, no extra help was offered. When flying during the night, they start serving dinner at midnight, lights are on bright, people trying to sleep with blankets over their heads. I asked several times if they could dim the light. When pressing the flight attendant button, nobody comes. Terrible service! The meals are also horrible. Cheap, tasteless, unhealthy food. They are trying to be like Emirates but they obviously can't compete. | 2 |
Eurowings | Dusseldorf to Las Vegas. One of my worst experiences with an airline ever. I will never fly EuroWings again! I'm traveling several times per year as a business class passenger with multiple airlines mainly between the US and Europe. When boarding my flight in Dusseldorf as a business class passenger to Las Vegas I was directed in an incredibly harsh way to turn in my small handbag and to pay 35 Euros to get it checked in as normal baggage. The bag was ripped away from me so that I did not even have a chance to grab my medication, my notebook or sweatshirt which are all essential accessories during my regular flights. Because of the rude treatment other passengers looked at me probably thinking I was a criminal trying to illegally enter the plane. I was so much in shock about the embarrassment of the situation that I found myself almost paralyzed and unable to protest. Looking back I should have refused to comply with their senseless request and insisted to speak with a customer service manager. In 10 years of flying business or premium economy class that same small handbag has never been rejected as it easily fits into the above-seat compartments of any airplane in any position. To make the situation completely grotesque I found out that not even 20% of the available space in the cabin was actually occupied, some of the compartments completely empty! As a business class passenger paying the multiple amount for an airplane ticket I obviously expect some leniency regarding the size of my carry-on especially if it's acceptable to any other airline in the world. After my return, I complained about my treatment trough email with the customer service department of EuroWings and their response was even more shocking than my boarding experience. I'm happy to share this unbelievable communication thread with anybody who is interested to see it. It is just incomprehensible how this airline treats its clients and I am sure that EuroWings will follow soon into the steps of all these other low-cost carriers filing bankruptcy right now because of their complete lack of understanding of the minimum rules of customer service. | 1 |
Eurowings | Dusseldorf to London. Just before boarding I got message that the flight are delayed for departure by an hour because they didnt realise that Dusseldorf airport are shut until 6am. Entered the aircraft and asked for a blanket which are a very usual things to provide but you have to buy one if u need one. Asked for a headset to watch a movie and it requires €9 for any sort of entertainment. 14 hours in that measurable airlines with food to purchase where I paid normal airline fare. When we landed in Dusseldorf the captain announced that it cant park as another aircraft has blocked his spot and they cant find a pushback truck. Utterly disgusted and surely I wont choose this airline again in my life. | 1 |
Eurowings | Dusseldorf to Los Angeles via Munich. My second flight had 19 hour delay. I had to rebook other flights- it was an absolute mess. Avoid long haul Eurowings flights if possible. Onboard service was ok. TV costs 10 euros to use but they have great new movies. Staff was extremely nice. Gave some people free food and gummy bears in addition to catering included in some fairs. I got a free sandwich and banana and declined the gummy bears. Legroom was a little tight- but I'm 6'2. | 2 |
Eurowings | Dusseldorf to Manchester. I had a nightmare of a week with flying due to Storm Dennis and delayed flights etc. I also had a nightmare trying to get my return flight with EuroWings and missed my flight (the only flight that was on time that week). I was very upset and stressed but I just wanted to say that your staff could not do enough to calm the situation, take control and give me the support and kindness to organise another flight. The staff are a credit to the airline and I would like to thank them all. On a separate note a very young lady at security check area was also kind and thoughtful. In a recent quote 'if you can be anything in the world, be kind' Your staff personified that. Thank you. | 10 |
Turkish Airlines | Dusseldorf to Mumbai via Istanbul. Turkish Airlines used to be a premium airline for economy passengers. However, over the years they have just become horrible. I was flying from Dusseldorf to Mumbai, they cancelled the first leg of my ticket from Dusseldorf to Istanbul without my consent or without informing me. I spent 9 hours and heaven knows how much money in calling up their customer service before the day of the journey in getting this sorted and getting the ticket re-issued. The in-flight services were very poor, poor in-flight entertainment, cabin crew was rude and food was awful (on one of my 4 flights they served only meal which was non-veg and insisted that one has to pre-book "special meals"). Any international flight has and should have at least two choices of meals - veg and non-veg. I am surprised how fast this airline has deteriorated after being a great one for a few years. Never again. Beware folks. | 1 |
Eurowings | Dusseldorf to Munich booked for November 2019. Have tried for three days to get someone on the phone and I've been on hold for 1 hour each time. Never reached anyone. I sent an email and never got an answer. | 1 |
Eurowings | Dusseldorf to Munich. Priority boarding on this flight was quite a good choice, no problem with hand luggage. Very nice and helpful ground staff. I had the impression that the flight attendants were already a little tired, and not that motivated anymore at that time - but they did their job. No drinks/food included in my ticket (“basic tariffâ€). Flight was short and smooth, also landed a little ahead schedule which was great. I absolutely cannot complain about Eurowings, as in many other reviews here - I guess the problem sometimes is not the airline (any airline) but the passenger himself. | 8 |
Grupo AirFrance-KLM | Dusseldorf to NDjamena via Paris. The plane was rather dated - on old A340-300 that is about to be retired by Air France, but the seats were nevertheless surprisingly comfortable. As Air France never renovated the cabin interior, they still have decent padding and generous legroom. The food was tasty - as usual on AF - and the service was friendly. Overall, I would fly with them again. | 7 |
Eurowings | Dusseldorf to New York. Eurowings is downright bad in service. Ground staff is not well trained. The website can not be checked in. No two persons with the same initials can be registered via the website: this is blocked, even though it concerns different dates of birth. Then you have to pay 150 at the counter to correct their own mistake. Scandalous. Complaints are not responded to. Eurowings strategy: send a response email that it takes 6 weeks to get a response. I filed a complaint in July 2018, remembered in September, still no response in November 2018. The total lack of any service and the decency to respond to complaints at all. Eurowings: once but never again. Eurowings is ronduit slecht in service. Grondpersoneel is niet goed opgeleid. Via de website kan er niet ingecheckt worden. Er kunnen geen twee personen met dezelfde voorletters worden aangemeld via de website: dit wordt geblokkeerd, ondanks dat het om verschillende geboortedata gaat. Vervolgens moet je 150,-- aan de balie betalen om hun eigen fout recht te zetten. Schandalig. Op klachten wordt niet gereageerd. Strategie van Eurowings: stuur een reactiemail dat het 6 weken gaat duren om reactie te krijgen. Ik heb in juli 2018 klacht ingestuurd, in september herinnerd, in november 2018 nog steeds geen enkele reactie. Het totaal ontbreken van enige service en het fatsoen om überhaupt op klachten te reageren. Eurowings: eens maar nooit meer. | 1 |
Eurowings | Dusseldorf to New York. Flew with AA miles via London to DUS. As AA makes it very difficult to use miles to get back to the US, I booked a cheap one way ticket with Eurowings. Didn't expect much and that was confirmed. Also, expected some charges. Website is a joke. It is not possible to check in via that site, find a reservation number or change details of a flight (Upgrade, luggage etc), Despite that it says that one can change especially the luggage situation and class of flight later/any time. So, I got charged Euro 10 more for luggage than it would have been if the website was functioning. Not going to bother to write them as I am sure that they will 99.99% never respond. Flight details: Seat were adequate, service was ok, but I opted to only ask for water, which was free. Bought a sandwich before boarding, good move. Plane temperature was on the cold side, but no blankets, unless bought. Personnel was friendly. Check in took long, not enough people and terminals to take care of flights leaving at the same time (Miami and NY JFK) Because it's a budget airline one lands at terminal 7 at JFK. The lines at immigration are super long and the Immigration personnel was giving conflicting directions for Green Card holders. Cheating myself out of waiting for 2 hours in line by ignoring them. All in fall I would not fly with them again, as they have taken no frills to new heights, charging for absolutely everything and in my case Euro 70 for an 11 kg handbag. Would have thrown it out, but stuff in there for my girlfriend in there. There are better budget airlines offering more for the same money. I would like to give it "zero" , but that is not fair to the personnel. Not their fault that this business model sucks! | 1 |
Eurowings | Dusseldorf to Newcastle. I paid £350 for a return ticket to be treated like cattle. No smiles or manners from the staff or crew. Both ways delayed with no explanation and they left us sat on the bus on the runway for 30 minutes next to the plane whilst it was refuelled (not great at anytime let alone when pregnant!). Again no apologies. I asked to buy a packet of M&M's on board when the trolley got to us and you would think i had asked him to give up a kidney! I would expect a lower standard of customer care if i had paid peanuts for the journey. I will never use this awful excuse for an airline again. | 1 |
SAS | Dusseldorf to Oslo. Avoid SAS at all costs if you're flying economy. SAS does everything to give you the worst possible service on economy - low cost carriers like Ryan Air or easyJet are a blessing in comparison - in order to fleece you with their premium options. We had a cancellation and SAS hugely disappointed. The main issue is that the flight was cancelled at 10PM, and no service and support from the airline at all was provided until calling the hotline the next morning at 9AM. Outside the legally obligated food vouchers delivered via a contractor at the airport. That lack of care and support led to the early morning flight offered by SAS to be fully booked out by normal customers and we with our cancelled flight were left with an afternoon flight which had huge consequential damages in terms of lost connections for us. I find it appalling that an airline cares so little about its customers that new paying customers still have priority over your cancelled trip and also from a legal perspective the airline definitely failed its duty to try and get you from A to B in face of cancellation as fast as possible. Needless to say the options for remedy with support proved completely inflexible. Almost fraudulently, I also found out SAS uses different booking codes and Airlines to get out of legal responsibilities, apparently our other trip in the journey was booked with Scandinavian which is a different airline than SAS and therefore SAS refused a refund for this part of the journey. While I certainly agreed to conditions on ticket and have no legal recourse this sort of skulduggery is clearly set up by the airline to make your life as miserable as possible and force you to book their premium priced options if you want proper service. | 1 |
Eurowings | Dusseldorf to Paris. Me and my son checked online, and the boarding time was 3:10 pm, we entered at 3:00pm, and they didn’t let us aboard and we lost our money. The supervisor was very rude and make us goes here and there. We will never use their service again. It is really unfortunate how they treat customers. | 1 |
Air Europa | Dusseldorf to Sao Paulo via Madrid. I read some negative reviews and was very pleased to have a great first experience with Air Europe. I will book again for sure! Very nice and welcoming crew, who are flying great machines (Embraer E-190 and Boeing 787). Charging fees for check in bags, choosing seats and extra meals is nearly industry standard procedure and I do not understand why people give negative reviews because of this. | 10 |
Jet2.com | Duty free items i wanted weren't available sold out and no rain check vouchers ..ran out ive flown with you 3 times a year for the past 10 ten years every thing as been fine but this trip was sub stand for you | 2 |
Jet2.com | Duty free on the flight cigarettes £74 and 3 bottles of spirits for £40 paid in euros and was charged €165 very large exchange rate | 3 |
Vueling | Dying is more fun. Never. Again. Vueling.If hell had a private airline, it would be Vueling.The Airline was never on time, you won't get any support, no refunds, no sensibility, no customer service - I'd rather sacrifice my firstborn than flying with this mess of an airline ever again. | 1 |
EasyJet | DÃ¥ligaste flyg skulle inte rekommendera den 👎ðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾The most stupid company i will never and ever go with u again and never recommend u guy's.👎ðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾ We got delayed almost 4 hrs and luck of information and staffs are not active they neglect customers instead of informing i have never seen like easyjet 👎ðŸ¾ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾. | 1 |
Eurowings | Düsseldorf to Berlin-Tegel. It has been a very nice flight but a little delayed and the operation at the airport took very long. When we entered the airplane we had a kind crew who helped us to find our seats. But the legroom was pretty poor but luckily this was only an one hour flight. The seats were also old like all the interior. The toilet was so tiny that I could not even stand there but at least it was clean. | 6 |
Eurowings | Düsseldorf to Bologna. The flight and service was overall a plesant journey. However the aircraft is a bit dated a not up to date. Service on board was good, staff was very friendly. The legroom was great, however the seats looked old and used. Price was quite high due to an event on this weekend. | 7 |
Grupo IAG | Düsseldorf to Dublin. Boarding started on time and the plane started on time. The whole staff was friendly offered help and was in a good mood. The tea was good. Seats are modern and the legroom is above average. The whole flight was enjoyable. | 10 |
Eurowings | Düsseldorf to Hamburg with Eurowings. New rules mean not even a coffee on a morning business commuter flight. Paid over 400 Euro for a Dynamic flex Smart Fare. Getting prio boarding now, but so do most other people on this flight. So it's pointless. Savings are going too far, especially considering the high fare. A cup of coffee in the morning does not cost a lot and is a great gesture. | 1 |
Turkish Airlines | Düsseldorf to Kathmandu via Istanbul. Poor service, big problems checking in two properly packaged bikes, properly weighed, and we had a confirmation. Got sent from desk to desk with disinformation. Almost missed our flight. Never flying Turkish again. Had to pay extra for something already paid for, we where at the airport plus 2 hours in advance and still almost missed the flight. | 1 |
Air Europa | Düsseldorf to Montevideo via Madrid. Despite showing windsurf equipment consisting of max 1 board, boom, sail and mast as a sport luggage for 75,- Euro extra costs on their website, the airline refused to take 1 windsurf board which I wanted to take. Somewhere in the small prints they mention that the board has to be 250cm in total (length + width + height), just no windsurfboard will match that measurement request. I pointed that out, customer service didn’t care - that is the policy and they don’t care if it is senseless and if all other airlines transport windsurf gear. So I had to leave my board behind. In Madrid 1 h boarding delay with zero announcements on a very late departing flight (24.00). The oldest and most worn out business class I have ever seen. No individual screens, instead handing out IPads 1h after departure with 12 movies, no newer releases. Only 6 passengers in business, 18 seats in total. Crew was hanging curtains on 8 seats which served as “cabins for the crew†on an 12h flight. Later other crew members just hanging out in uncovered seats. Seats are not flat, 15 degrees angle and impossible to sleep on. Food is below average of an economy service on a regular airline. The flight was cheap (2.800 Euro return), which is 800 less than LATAM, 1.500 less than Iberia/ British / AF for the period that I booked. It was a fast transit and overall traveling time was good. Still I will not fly Air Europa to Uruguay again on my annual 2 flights between Uruguay and Europe. | 3 |
Eurowings | Düsseldorf to Munich. All in all nice flight, but IFE costs and Crew seemed new and not so professional. No meals served but for 25€ oneway you cannot expect anything else. Seat was very nice. | 7 |
Pegasus Airlines | Düsseldorf-Istanbul Sabiha Gokcen return on Boeing 737-800. New clean planes on-time departures and arrivals friendly staff. Very cramped seating arrangements. Food and drinks overpriced. No inflight entertainment only flight status information. All in all good value for money if you don't mind being folded up for 3 hours. | 6 |
Lufthansa | E booked tickets to Romania for our daughter but had to cancel. We cancelled in time and recieved a cancellation confirm email with a statement of a refund with an administrative charge. So far we have recieved NOTHING. They make so many excuses to dishearten you into submission every time we contact them but after chasing them for 2 months we realise that their cancellation policy is just to get you to book with them but they have no intention of paying. Shame on you Lufthansa, you don't deserve to be an airline of a great country like Germany. | 1 |
EasyJet | EASY , NO STRESS | 5 |
EasyJet | EASYJET AIRLINES AND AEGEAN AIRLINES ARE SYSTEMATICALLY ROBBING PEOPLE .I AM WITH METRO BANK LONDON WHO WOULD APPEAR TO BE IN CAHOOTS WITH THESE AIRLINES I HAVE PUT IN A REQUEST FOR A CHARGEBACK ALSO SECTION 75 TO NO AVAIL .??? THE BANK LOSES MY PAPERWORK ON A REGULAR BASIS MY PHONE CALLS DONT AMOUNT TO ANYTHING .THE HIGHWAY ROBBERS OF THE SKYS. | 1 |
EasyJet | EASYJET ARE DISGUSTING!!!!!!! BOOKING REF: K4TMK4MI still have another 3 months before I fly, and they ample time to fill my seat, but since I will no longer be flying, I just contacted Zoe from their bookings customer support, and they will NOT give me my money back of £342. It's not like I am cancelling my flight last minute at the end of the day! These days with the cost of living rising, this is a lot of money to be throwing down the drain and the fact that these gutless crooks are refusing a refund is too low! THEY HAVE MADE THEIR TERMS AND CONDITIONS SO UNREALSTIC THAT UNLESS YOU DECIDE TO CANCEL YOUR FLIGHT 24 HOURS TIMEFRAME, THEY GET TO KEEP YOUR MONEY, SHOULD YOU DECIDE YOU DONT WANT TO FLY AFTER THESE 24 HOURS AFTER YOUR BOOKING, KISS YOUR MONEY GOODBYE! THEIR TERMS AND CONDITIONS ARE ILLEGALLY UNREALISTIC! | 1 |
EasyJet | EASYJET Absolutely ridiculous policy, I bought extra bag through EasyJet and had it refunded, only their policy is to give to Love Holidays which I booked the holiday through, even thought I booked the bag direct with easyJet, and top it off they are putting to a different card, I now have to get in touch with Love Holidays and try and get it back. AVOID THIS TERRIBLE AIRLINE. | 1 |
EasyJet | EASYJET CAR RENTALS.....Easyjet do not hire cars. They seem to be just middlemen, which I realised after booking my Easyjet car rental. The actual car rental company is Carsur which is stated on the printed documents. We went outside Naples airport to look for the minibus to take us to the rental companies premises, there were no minibuses with Carsur printed on it. there were buses with Avis, Hertz etc, but they refused to take us. We walked to the car rentals address to find the car rental company was actually called "auto one". We waited outside the portacabin of the rental company for one hour while the 3 people ahead of us were served. We had reserved a Smart car, but they did not have any of this type of car available. We were offered a 'free upgrade to a larger car' which I did not want. Eventually we were offered a Fiat Panda , and after the hard sell of trying to sell us 'essential additional insurance at a special rate' we finally left the compound 1 hour and 40 minutes after arriving. A week later we returned the vehicle and as it was being checked for damages it was pointed out to me that the wheel trim had a piece missing. I am certain this minor damage had not occured while I was driving this vehicle, and because I had not checked the wheel trims before I had left the premises a week earlier I had to pay 80 euros, I would not rent from Easyjet car rental again. The flight itself was excellent | 2 |
EasyJet | EASYJET DON'T CARE ! about your luggage.On a short trip out to Portugal to attend wedding in July, EasyJet lost one of our suitcases. Numerous hours spent in Lisbon airport trying to get assistance, followed by an emergency shopping trip, the weekend was ruined. Six weeks later still no suitcase, no compensation and no-one in customer service willing to help - they do not answer telephone queries and do not follow up. Will never fly Easyjet again. | 1 |
EasyJet | EASYJET FLIGHT EZY7416 ALICANTE TO SOUTHEND 26.2.2020I just wanted to congratulate the cabin crew and pilots on the above flight.A passenger was taken ill causing us to be diverted to Jersey.The situation was handled remarkably well.The crew all knew their roles and I believe delivered a high standard of care to the unwell passenger and family. Still remaining attentive to the rest of the passengers and managed to provide a trolley service!!The level of excellence far exceeded my expectations and I think they all deserve recognition for delivering such a high standard of customer care.Well done everyone and thank you 👌 | 5 |
EasyJet | EASYJET GET ALOT OF BAD PRESS BUT I WAS IMPRESSED WITH MY FLIGHT AND THE AIR HOSTESSES WERE VERY NICE AND EFFICIENT. | 5 |
EasyJet | EASYJET HOLIDAYS - Do not book with them! they change your prices during check out. and if you end up cancelling, they do not refund deposit for you, they only give you credit, which is same as loosing your money as I am not going to book with them again! 0*! | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.