Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | EASYJET HOLIDAYS will downgrade your hotel at LAST MINUTE without compensationBLUESEA Resort at Puerto de la Cruz (Tenerife) is a 2 star basic hotel that Easyjet Holidays Company relocated us one week prior to our arrival. We have booked and fully paid at 2 months before departure for package holiday at H10 Tenerife Playa 4 star seafront Hotel but easyjet cancelled our room without consulting with us nor offering refunds. It looks like Easyjet overbooked and there was no room left at H10 hotel. According to easyjet T&C downgrading amounts to significant change. Real difference of price between Blusea and H10 hotel is more than £ 500 but they refunded only £ 100.We had very stressful 9 days at BlueSea hotel. We are now fighting with Easyjet Holidays for full refunds for Breach of Contract and compensation for distress. We would never choose BlueSea hotel for holiday. Please be aware when booking with Easyjet Holidays as you may not get what you have paid for. We returned home to UK very tired, stressed and really sick of the whole experience | 1 |
EasyJet | EASYJET LEAVE PASSENGERS STRANDED IN TUNISIA WITH NO MONEY AND NO WAY HOME!!!!!When speaking to the easyjet rep was told it was not his problem even though they have a duty of care to get every passenger home!DO NOT USE EASYJET, left a passenger in a dangerous war ridden country with no way home!Can only speak to robots also, do not have onsite reps in the hotels and are told to scan a qr code and talk to a robot that is ZERO HELP. | 1 |
EasyJet | EASYJET STARVES BABIESI have a 4+ hour flight booked with EasyJet travelling with my 14-months son. The EasyJet policy about food for babies on board states: "You can bring baby food, baby milk and sterilised water in your cabin bag.[...] [The items] must be placed inside a clear re-sealable plastic bag no bigger than 20 x 20cm". This is a small bag that would fit 1 carton of milk and 1 standard food pouch of 100ml. This amount of food is NOT ENOUGH for a 4+ hour flight, let alone any potential delays or cancellations that EasyJet have been so infamous for lately. This means that as a courtesy from EasyJet, my baby will have to starve on the flight (that I, by the way, had to pay £713 for), and undoubtedly entertain the entire plane-full of passengers with his hungry screams. We have flown with my son since he was born and the normal airline policy is that you bring as much food as your baby needs. I have called customer service, and the poor guy on the phone was very nice but could not help me due to the limits of his role. When I asked to speak to his supervisor, they simply refused to talk to me. I am honestly speechless. How is this even possible?! | 1 |
EasyJet | EASYJET the worst European airline and services company in the world. A group of scammers stealing people's money. What happened to me is that I booked a flight, paid the money, and got a board pass. Suddenly I received an email telling me that the flight was canceled and that I must travel one day before the confirmed date or receive a refund. Then I receive a confirmation. A travel reservation for a trip that I cannot travel on. Their answer is either you travel or you lose your rights. Very bad services and daylight theft. Beware of this company. | 1 |
EasyJet | EASYJET worst ever airline, If you want to try to change your booking or for that matter just try to get in contact with customer service it is nearly impossible. Will NEVER use this company again | 1 |
EasyJet | EC261 compensation case reference ID: 104922741.My husband and I had return tickets to Alicante and 24 hours before the flight there both of us received emails and sms that unfortunately the company had to change an aircraft to smaller one and they are looking for volunteers to change the flight in return of €500. We were not time bound so decided to volunteer. Just to check called customer service wich at first didn't know anything about it but after talking to a manager confirmed that the offer is still valid. However, they could help us only with new tickets and compensation claim we had to make ourselves online. Next day we received an email that our claim was rejected because we were not denied boarding!!!!! Of cause we were not we accepted your offer which I clearly explained in the claim!! So upsetting and absolutely disgraceful behavior! This is calls cheating dear easyJet! Straight away made a complaint which was completely ignored, not even automated email just a tiny print saying it was made. Tried to call customer services but the lines seemed to be switched off as even after two hours wait nobody answered. Never believe this company! They are just a scam gang!! | 1 |
Vueling | EDI to BCN on 18th June and BCN to EDI on the 27th. Excellent fare with Vueling. Flight left on time. Lovely crew and free choice of drinks and food from the menu. Return flight from Barcelona includes priority check in, fast track security, access to business lounge and priority boarding. Drink before take off and unlimited free food and drink during the flight and arrived on time. Can't really fault the service and was concerned about flying with Vueling due to previous bad reviews. Already booked up for another flight to Barcelona in September. Very impressed! | 9 |
Norwegian | EDI-ARN-EDI. They text you flight details on opening of check-in (2 hours before the flight) along with gate number which is useful information. Manual check-in only at Edinburgh as they do not offer online check-in however no queues. Older B737-300 and did not have wifi available. They did have the new slimline leather seats and seat pitch was more than adequate but for those taller than 5'6 it maybe more of an issue. Staff on board were friendly and onboard food available to buy was reasonably priced and looked of good quality. Landed in Stockholm early. Return flight similar to outgoing. Norwegian take part in Arlanda's common check-in kiosk system which allows you to check-in at Stockholm Central Railway Station before catching the Arlanda Express. Baggage allowance is generous and flexible. Landing at Arlanda is a big bonus as is allocation of seats before boarding and the overall service is worth the little bit extra over the competing service offered by Ryanair to Skavsta (which isn't even in Stockholm) - also without the general unpleasantness with that operator. Overall very satisfied with the service. | 9 |
Vueling | EDI-BCN-IBZ return. Outgoing flight was delayed by an hour which left less than an hour for my connection. They did not give me my onward ticket and had to check in again at BCN despite booking it as a single travel. They tried to take my hand luggage to the hold since there was no room for it on a half empty flight (be warned there are issues with bags and lack of space on every flight). I'd like to add that the customer who did have to place their luggage in the hold did not get it back for their entire trip. Extremely poor leg room. Very over priced snacks even for an airline. Complaints department do not respond. Do not fly with Vueling! | 1 |
EasyJet | EDI-CDG. Booking the flight online with Easyjet was simple and quick. The experience at the airport was busy and chaotic and ground staff were miserable looking and abrupt with some passengers. Flights on both routes was on time which was good but the cabin staff were poor in their duties and also miserable looking and not very welcoming. I would not use this airline again and would rather pay more for a better experience. | 1 |
Grupo IAG | EDI-DUB-MCO return. All flights on time on all sectors of the journey. Flying Business Class has access to the Aer Lingus lounge in Dublin. Comfortable seating areas with the usual selection of snacks and drinks. Pre-clearance into the USA is an absolute positive if you fly via Dublin as once you arrive in the USA you pick up your bags and you're all set to go. Inflight service was excellent both ways. Attentive cabin crew who seemed genuinely happy to greet you. Pre-flight drinks were followed by hot and cold canapés and a substantial 3 course meal. Cabin crew continually topped up wine and water glasses without request. Seats are great in recline position and my only minor criticism would be that the flat bed is at an angle. Feels like you're about to slip of the seat however this is only a minor complaint in terms of the great service provided. If you compare the price of business class with other airlines flying to Orlando this is a great ticket especially if you book in advance. | 9 |
EasyJet | EDI-MUC on 23 August and HAM-EDI on 2 September. Two more great flights with Easyjet. Slight delay leaving EDI due to another aircraft having a technical problem and delaying our aircraft's arrival on the stand but this was made up in the air and we arrived in MUC bang on time. Cabin crew exceptionally pleasant and friendly. On time departure from HAM and early arrival into EDI on the way back. Cabin crew not up to the same standard as the earlier crew but still fine. The aircraft were almost full on both flights which I hope will encourage Easyjet to consider serving even more destinations direct from Scotland. | 10 |
Iberia | EDIT. PLEASE REPORT YOUR CASE IF YOU WERE SCAMMED BY IBERIA, THE MORE REPORTS THE MORE LIKELY THEY WILL FACE CONSEQUENCES. YOU CAN REPORT WITH THE SPANISH AUTHORITIES ONLINE AT THE GUARDIA CIVIL WEBSITEI was literally robbed. I paid almost 800 euros for a flight and it was cancelled and rescheduled 5 times. I requested a refund. I was supposed to get it in 72 hours ...I got no e-mail, confirmation or refund so far. It was a blatant robbery -_- | 1 |
EasyJet | EDIT: Having read other reviews, I rang a different number: 03303655030. Got through in 10 minutes and all booked with the voucher! Still on hold on the other number.. Crazy. RECOMMEND TRYING.Currently 2 hours into being on hold.. draining.The repetitive message telling me "their call center is very busy at the moment" feels like it's mocking me. I accepted a voucher for a cancelled corona flight and need to use the money to buy the tickets to a rearranged wedding. The longer I wait the higher the price! Ridiculous. Fuming. | 2 |
Grupo AirFrance-KLM | EDIT: I changed this from 1 star to 3 after I finally got thru to a helpful customer service rep over the phone. She was an angel. She at first wasn't able to solve the situation being based in North America, and my booking thru Germany, but few minutes after I hung up she called me back on my cell and said she found a way to fix it. She saved me from catching covid at CDG airport with a forced 7 hour layover there. I believe KLM wants to make more money so they try to force passengers who have had flights cancelled onto more uncomfortable cheaper routes than their original route. You have to fight and complain for your humanity. But sometimes when you get thru all the smoke screen of their automated bots and messages and excuses, & you find a compassionate human on the other side of the corporate nightmare you can get help.Original review:My original flight was cancelled. I logged into "My Trip" , as instructed, and was offered an identical route and time the following day "No big deal" I thought. I selected that and it was confirmed as my new flight.But 30 minutes later I received a barrage of e-mails from KLM saying they have just rebooked me, to a DIFFERENT flight with a 7 hour layover. My original route, and the one i chose the next day, had a connection of 1.5 hours...But KLM removed me from my new flight and forced me onto another flight, departing 6am, with a SEVEN HOUR LAYOVER in the airport. UNACCEPTABLE, and especially so during covid.I understand it's Corona, but most people don't really want to fly right now unless they have no choice. And to force 7 hour layovers onto people without even asking them if that's alright is unbelievable. | 3 |
Ryanair | EDIT: I have received the refund. I have now given 2 stars. I still am not impressed with their customer service. I appreciate it must be difficult for companies having to give a lot of money back, but Ryan Air's communication was terrible. It feels as if they did not want to give the money back and were trying to hold on for a s long a possible.Still no refund and all Ryan Air are doing is pretending you have not asked for a refund so you use their vouchers.Ryan air do not allow you to wait on the phone to speak to customer service agents.After getting through to an agent on live chat they have told me: Your voucher refusal request has been recorded in the system - meaning that the refund request will be proceeded to the payment method used in the booking. Confirmation of such refusal will be sent to you within next few days. Until that time our conversation can be treated as a confirmation as it is possible to send a transcript of it to the email you provide. Please bear in mind that the voucher is still valid to the moment of refund being transferred to your account.The problem is, I have received this email twice before and still nothing has been issued.The operator went on to explain: We are assuring you that your refund claim is confirmed and we will process it as soon as possible. We kindly ask you to be patient, because we have to process a record backlog of cancellations caused by Government measures due to COVID19. We expect that we will get through all refund requests in the next 3 weeks so that's the deadline of your refund to be processed.The issue is they said it would be completed end of July and nothing then another 3 weeks and now it is the same reason: It will be done in 3 weeks.I will update the review if and when I receive a refund. | 2 |
EasyJet | EDITFollowing a diverted flight due to bad weather, told by EJ to book my own taxi back with the promise of a full refund .... since been told to take a big running jump! I've had to resort to the small claims court (this got me a refund, I wouldn't say a win) What I don't understand, is what EJ gain, I can only see what they lose!But.... what have I learnt ... get your phone out and "record away".Theirs also a growing No of airlines I need to try :)OLD POSTJust fantastic, where is that 6th star.Things go wrong, flights get cancelled, $~!£ happens!A phone No, speedy answer, no cost flight change, happy happy happy :)A company that cares, like to see the other one behave like this! | 2 |
Grupo IAG | EI 155 on 5th August 2022 from London Heathrow to Dublin on an A321n. This was by any measure a rather unpleasant experience. The check-in / bag drop was very badly organised indeed. Although I had checked-in online I had to join a mixed queue combining several destinations with this airline. There was one rather rude female employee who bizarrely pushed and I do mean push 6 passengers behind a yellow line. She said that the queue started behind the yellow line the people she pushed included two very frail elderly gentlemen. There was no apology from the staff member and she then allowed a group of teenagers to queue jump! I approached the foreign staff member who did not even have the manners to answer me and she then walked off. Several bag drop machines did not work and so I assisted several elderly people including an non-English speaking couple to use the machines. This was not good enough to state the obvious. I shall add that boarding was not well managed with certain passengers allowed to carry far too much luggage onto the flight. The aircraft was modern with inflight entertainment but the seats were thin and uncomfortable. There was a delay taking off and very poor communication from the crew on a very full flight. Once the flight arrived in Dublin there was no gate available for over 30 minutes the captain did not communicate this well and several Americans were worried about not making their flight on time. Disembarkation was like a rugby scrum. The luggage took a rather long time to come through in Dublin and there was little help at hand for passengers and only a few machines on which to log a complaint! This was a shambles and a poor quality experience for a rather expensive short flight. What a poor impression this creates of this Airline and indeed of Dublin. One has to ask why they cannot employ civil people who speak English clearly rather than surly eastern Europeans with a poor attitude? | 3 |
Grupo IAG | EI 634 1 Jan DUB-BRU. I flew with Aer Lingus for the first time on New Year's Day and found cabin is clean with very basic in-flight facilities as no drop-down video screen buy on board food and no newspapers but departed and landed on time. | 6 |
Grupo IAG | EI 638 to Brussels. Fly Aer Lingus about 2 times a month for both business and pleasure. Unfortunately not much pleasure flying with Aer Lingus and getting worse. At the gate there was a team of 5 identifying bags take off passengers and put in the hold. Despite my bag being within guidelines (I have measured it) it was confiscated. I was first told that it was too big when I challenged this I was told that it was a health safety risk and would not fit in the bin. Strange as the same bag has been on about 20 flights with EI. It was rude and humiliating treatment by the staff but based on many reviews here it is a common theme. When I got to my seat there was plenty of space in the bin. Arrived late into Brussels and then had a 40 minute wait for my hand luggage. People will be more forthcoming with bags if they are given back to passengers as they get off the plane - Air France and US carriers have no problems doing this If someone has a problem maybe it is because they have documents laptops etc which they would prefer not to go into the hold for obvious reasons. At this stage I will use Aer Lingus when I have to but if there is any reasonable alternative then I won't and certainly not for leisure flights. As an aside the cost of the flight was in excess of €500. | 1 |
Grupo IAG | EI 722 From Cork to London Heathrow on 8th August 2022 was a showcase of what an airline can do well on a short flight! Check-in online worked a treat and the bag-drop at Cork Airport was made speedy by machines and a very helpful and professional mature lady who went out of her way to help an elderly gentleman and then a family with a disabled child. This staff member is an absolute credit to Aer Lingus. Boarding was orderly and well managed and I noted how the crew were very well turned out and clearly took pride in their work. The female pilot made clear and precise announcements and the cabin crew gave a serious safety announcement and then made sure passengers were compliant with safety measures. During the flight the crew served “to buy†drinks and then duty free items. The flight arrived ahead of schedule and disembarkation was again orderly and well managed by a professional crew who are a credit to Aer Lingus and to their country for that matter. My gripe with this flight was the rather high fee charged for one small bag of 13kg I checked in online. In all other respects I was impressed with Aer Lingus on this occasion. It was nice too to hear Irish used by some of the crew. | 8 |
Grupo IAG | EI 774/775 Dublin-Agadir-Dublin. Travelled 20 December - aircraft named the St Albert found the crew in both directions excellent. However the aircraft was old grubby and very tired looking it seems to be used on "leisure" destinations (a bit like the old charter style operations) the seat pitch is definitely narrower than their other aircraft and there was no seat pockets I'm accustomed to not having them on Ryanair and don't mind but on a 4 hour flight it's awkward. Ordered pre-order meals - they were ok I'm still not a fan of Clodagh McKennas inflight menu but it filled the gap. Unless you are in the 1st 3 rows they don't generally have much left when they come around. As I had booked wheelchair assistance for my mother I wasn't surprised that on arrival Swissport who do the handling do not have any lifts to take the passengers off the flight this is a regular occurrence at Agadir out of Aer LIngus's remit I reckon. Overall Aer Lingus is continually good. | 9 |
Grupo IAG | EI134 (06 July 15) and EI135 (27 July 15) were Omni Air International 767's with non-Irish crew. In-flight entertainment was startlingly bad in first class on EI134 (chunky hand-held viewers with three or four tepid films) and non-existent on EI135 (even fewer films and shows repeated on tiny seat-back screens hourly, as in the 1990's). There was no in-flight wi-fi, so good thing I brought a book. First class inflight meal (EI134) was good, but first selection (beef) was unavailable. Inflight meal on EI135 was positively inedible except for the roll - not even dressing for the salad. First choice of meals on EI135 (chicken) was unavailable again. Second choice was tentatively identified as "beef". This was a shabby performance by Aer Lingus and I have come to expect much better. | 3 |
Grupo IAG | EI3281. More often than not late leaving Bristol for. dublin. The walk to passport is so long - really is there no where closer to "park"? Should have landed 35 minutes ago and still not parked up. | 6 |
Grupo IAG | EI775 Agadir - Dublin 12th October. Normally full of praise for Aer Lingus there seems to a general problem with inflight catering with Aer Lingus lately. They heavily advertise their new "pre-booked meal service" this is the 2nd time in 5 weeks that the meals were never loaded? Why offer something you can't provide food for purchase seems to always run out crew were ok but hassled not the normal friendly crew. Swissport the ground handlers are a disaster. | 5 |
Wizz Air | EIN-BUD-EIN trip. Good steady flights which were on time only the flight to Budapest was slightly delayed because of military traffic inbound for Eindhoven. Cabin crew was good legroom was sufficient for 2 hours but for longer flights to cramped. We choose Wizzair because of it's good price and for the money was worth it. | 8 |
Wizz Air | EIN-SOF-EIN trip for 66 Euros. Good value for money outbound departed and arrived on time inbound landed 30 minutes early. Seats are tight but aisle seats are okay. Flight crew ok and general atmosphere nice no pushy sales pitch for the inflight catering. Would recommend this airline for city trips. | 8 |
EasyJet | EJ decide to change the plane that I am due to fly back on in June. The email I received instructs me to check my reserved seat (toward the back and by the aisle) as it may have changed. I do as instructed and find that my seat (that I paid to reserve originally) is now toward the middle of the plane and by the window. The logical replacement seat, that EJ should have automatically chosen for me, is available and when I select it myself I get charged again !!!It is outrageously cynical. By choosing the seat they did, it was likely that I would look to move it which therefore enables them to apply a charge ! A charge for effort that has been entirely mine.No point in trying to speak to somebody and their email was of the 'do not reply' variety.A terrible company ... | 1 |
Jet2.com | EMA Return flight time changed, delayed by 3 hours meaning a 01.30hrs landing time, tried to change flight time or cancel but nothing available. | 2 |
Jet2.com | EMA the dream team. Thank you.Tues 24th Sept.It could have been a disaster.Perfect holiday, perfect flights in and out.All customs and boarding/landing swift and efficient.Then, on my bus journey returning to Nottingham I discoverI have lost my shoulder bag!Phone, driving license, books and money and cork screw lost!Returning to EMA by car I was panicking.However, from the lovely lady at the car parking speaker who coordinated my lost property concerns, to the lovely lady who handed me my bag at security desk 00, I received nothing but polite, calm, kind, swift, well organised support.My bag had been checked Xrayed swabbed and returned exactly as lost.Clearly security is paramount and effective.EMA May not be the largest airport in the world.But it certainly has the biggest heart.Please thank the team for me hugely.They were totally outstanding.Adrian Hamilton. | 5 |
EasyJet | EMMA WAS FANTASTIC! Had issues submitting a claim compensation form, she advised to download Mozilla Firefox browser and try from there. Problem solved!'HAPPY NEW YEAR :) | 5 |
EasyJet | EMPLOYEE Jade please give her an amazing recognition for her help with my query. She was very helpful and honestly i'm just so thankful as these live chats can be a nightmare! 10/10 jade and thanks again! | 5 |
Lufthansa | ENGI had the displeasure of flying with lufthansa in the days of the coronavirus. they canceled me a flight and, however unpleasant, the most happening in an emergency like this is that planes are canceled; what cannot happen is that the company completely leaves its customers in jeopardy without any assistance! I had to go to the airport (St. petersburg, russia) and they were offered very bad solutions! once I was told to cross the border and sleep at the airport, the second time I was offered a flight to Moscow when the company knows that with the electronic visa you cannot travel to Moscow and the third time it was even proposed to me to go out with an expired visa and therefore have problems with the border police !!! crazy stuff!!!!ITAho avuto il dispiacere di volare con lufthansa ai tempi del coronavirus. mi hanno cancellato un volo e, per quanto spiacevole, la piu succedere in un' emergenza come questa che vengano cancellati degli aerei; quello che non può succedere è che la compagnia lasci completamente allo sbaraglio i suoi clienti senza nessuna assistenza! mi sono dovuto recare in aeroporto (san pietroburgo, russia) e li mi sono state offerte soluzioni pessime! una volta mi è stato detto di oltrepassare la frontiera e dormire in aeroporto, la seconda volta mi è stato offerto un volo per mosca quando la compagnia sa che col il visto elettronico non si puo viaggiare su Mosca e la terza volta mi è stato addirittura proposto di uscire con il visto scaduto e quindi avere problemi con la polizia di frontiera!!! roba da matti!!!! | 1 |
EasyJet | ETS8478 at 16:30 The guy at the gate is absolutly not acceptable. Arrogant und unfriendly manner. Pretends to be the Sultan of Bombay. If i am the boss of that guy, he would be fired immediately because of his manners and the client satisfaction which is 0 points! And the Flight is even delayed! Shame on you. | 1 |
Ryanair | EU claim compensation not paid, waiting 2 months... my case has been escalated to the financial department three times so far... SCAM! | 1 |
Wizz Air | EUROPE.....PLEASE READ REVIEWS! Nobody else anywhere in the developed world would allow this lack of service, rudeness, incompetence, obvious lack of training... not to mention the obvious safety defects.that allow a burning type smell in the cabin to be normal. | 1 |
Eurowings | EUROWINGS Terrible company a complete scam i booked with them through an agent i had an emergency so had to cancel my booking within 24HRs when i tried to get my money back from the travel agent they told me they were not allowed to refund me from the airline and i should contact Eurowings when i spoke to eurowings they refused to refund my money because they said it was a basic fare even though i was within my 24hrs. It get better they then agreed to give me back the taxes but after the plane leaves in 20 days totally unacceptable!! | 1 |
Eurowings | EUROWINGS, they cancelled the flight for a specific day, but yet displays available for booking to fall into their scam. | 1 |
Ryanair | EVERY SINGLE TIME I FLY WITH RYANAIR THERES A DELAY. Either it is international flight or just from one city to another in the same country ITS BEEN A JOKE. Come on now nobody ever has any informations about why there's delays. GET YOUR ACT TOGETHER!!! 😡 | 1 |
Jet2.com | EVERYTHING. From check in boarding cabin crew arrivals. Used to use the cheaper ryanair but never again. Jet 2 EVERY time. | 5 |
SAS | EWR to CPH/HAM return. Flights left and arrived on time. Seat comfort in Economy is limited (fine for short persons) due to limited seat pitch but when the adjacent seat is empty flight is bearable. Service on board is inattentive and at best mediocre. Warning: SAS allegedly offers upgrades through Optiontown (which charges a "service fee" plus money up front for the possible upgrade). I tried to get such upgrades on the transatlantic part of the flights but did not get it although there were empty seats in Economy extra and Business. | 6 |
Grupo AirFrance-KLM | EXCELLENT SERVICE KLMI booked 2 flights, USA to UK and there was an error on the ticket, not sure how it happened, PANIC STATIONS!!!!My fears were dissolved by the excellent service I received on the phone by their agent Eden, she fixed my issue there and then, excellent customer focussed service so sadly missing these days.Well done Eden, well done KLM!!!!! | 5 |
EasyJet | EXEPTIONAL SERVICE AND QUICK RESPONSE! OUR ISSUE FIXED! VERY PLEASANT WITH YOUR CUSTOMER SUPPORT AGEND SABA! | 5 |
Air Europa | EZE-MAD and MAD-MXP. First flight from Buenos Aires to Madrid was in an old A330. Seat was regular and entertainment poor. Catering was the worst ever: in a 12hr flight they served one meal (2 star to be generous) and after 10hr only a little sandwich. Second flight Madrid to Milan was in a brand new A320 nothing to say. The good experience in a short range flight terrible in a long haul. Never again for a transocean flight. | 3 |
Iberia | EZE-MAD on board A340-500 with new seat configuration. Greatly improved seating IFE so much better and even the cabin staff are so much better attentive and welcoming. Food good Spanish wines good too. | 9 |
EasyJet | EZY 8621 out 26 April return EZY 8628 27 April. Nice new A320 will take a while to change whole fleet cabin crew have a more fitting uniform for the corporate market they have a good age range of crew and as with all walks of life you get good and bad but mostly good As for the food. Well it's not Virgin Cathy or Emirates but it's what you pay for. If you are hungry there is something to eat. They have changed their coffee from Starbucks which for me is good. Luggage issues: they do have some conflicting issues depending where you are ie: only I piece of hand luggage. Then people get on with bags. Does make me laugh. As for the new size I have noted they all stay in the cabin and the larger ones moved to hold at no cost. Speedy boarding I use all the time and it works well. Now as to cost - cheap airline it is not sometimes other providers can be a little cheaper but do they have the amount of flights. No I have had more problems with other airline than ever with easyjet. | 10 |
EasyJet | EZY137 from Manchester to Belfast. This was my first time flying EasyJet since 2004 and I must say I was highly impressed. Can't fault them on anything. I dropped off my bag without any issues. I had a mobile boarding pass but the check in assistant printed me one nevertheless. It's nice that some go the extra mile. The crew on board were extremely friendly and welcoming. The flight left in good time and arrived 15 minutes early. An excellent and efficient service. I would certainly use EasyJet again. | 10 |
EasyJet | EZY2904. Currently sitting on the tarmac at Larnaca. Departure so far 52 minutes late as we wait for easyJet staff to turn up for a free flight home. Insulting.Outbound flight was Jet2... pretty impressive by comparison. | 1 |
EasyJet | EZY5336 17th July 2014. On the plus side Easyjet are pretty punctual but two issues made recent trips just too irritating. Firstly the baggage drop at Gatwick is woeful. You really should not need to arrive 2.5 hrs before departure and queue for an hour or so just because EZ can't be bothered to have all the desks open (or rent some more). Staff shout out destinations so those about to miss their flight can go to the front of the queue. Perhaps it's better not to arrive too early and just wait for the 'late shout' - it's probably quicker! It's not as if EZ don't know how many customers are due to arrive each day so they really should plan things better. The 2nd irritation is being called to 'board' when at the gate. This isn't really boarding at all because typically you just show your boarding card and passport and enter a holding pen (eg Toulouse) and wait there sometimes for 20 minutes or so. Again it's for Easyjet's convenience/saving not the customers'. Why call family groups first so > they can stand for longer rather than call them last? Sometimes Easyjet can be good value but often they are about the same price as flag carriers but the service remains very budget airline. For me I'd pay a small premium for a decent airline. But if you don't mind queues shouty staff and noisy sales announcements on board they're OK. Better than Ryanair though. | 4 |
EasyJet | EZY5455 from Gatwick to Paphos Cyprus. I would rather fly in a coffin seats might be ok for short flights of say up to 2 hours but trust me when they rush you on a delayed departure flight already knowing your going to be delayed further due to military manoeuvres around Cyprus air space. Hurry rush sit down belt up. Oh this is your captain speaking we've just been informed our departure is going to be delayed by about 1 hour. Due to military manoeuvres over Cyprus airspace. So sat their we did in cramped conditions for an hour. Another 4 hours until we got to Paphos airport and finally released from the cramped conditions. Still got this to look forward to Saturday night. | 2 |
EasyJet | EZY6254 Lisbon to Bristol. I just wanted to say thank you so much to the cabin crew, you were terrific. I wasn't feeling well and they went above and beyond to help me. Thank you. | 10 |
EasyJet | EZY6447 Saturday 15 July, Gatwick to Palma.Last time playing the roulette with these charlatans. Arrived at the gate in good time, all apparently in order and 'on time' however the ground staff and operations knew full well it wasn't.As per the Easyjet Bordeaux flight at the gate next to us, they had swapped out the scheduled A320 aircraft for an A319 and were seeking 26 volunteers to remove from the flight. The shambolic nature of this action at our gate was at complete odds with the flight adjacent to us clearly indicating they had no standing operating procedure for this, despite its frequent occurrence in the way they operate. Cue a charade of the gate staff ill deciding between who checked in first, speedy boarders, alphabetical surname, row number to who booked with Easyjet holidays to decide in the most bizarre ill-organised fashion who would lose out; much to the distress of many poor children crying at the appalling cattle like treatment they were being put through.Despite being one of the lucky ones to board for whatever obscure reason the gate staff chose, the pilot and air crew had no idea as to what had occurred and could provide no help to rectify the seating issues or bags being removed. Pilot claimed it was 'last minute' rostering and they had no awareness; hard to distinguish with Easyjet where the lies are.One lie is most definitely in the '€500' compensation offered at the gate, for those who suffered it it was later rejected due to ATC issues. So the gate staff outrighted misled and lied to passengers offering to volunteer at the gate to not flyAll in all an awful experience and absolute last straw with them after many years using them happily. Issues are now endemic and par for the course, never ever again.To plagiarise Tacitus they are the 'cheats of a counterfeit'. | 1 |
EasyJet | EZY8047 to Murcia on 29th August. Flight slightly delayed but once we had taken off very good flight. Brilliant crew headed up by Megan the cabin manager. Couldn't do enough to help make our flight as comfortable as possible. Well done all of you. Flight back was just as good. EZY8048 on 13th September. Flight crew so helpful. Take off and landing superb. Assistance team in Murcia brilliant. | 5 |
EasyJet | EZY825 Gatwick to Belfast International. Just in case the captain didn't hear our applause on landing, well done on touching down far more gently than many feared. Thankyou to all of the crew. | 5 |
EasyJet | EZY8403 LGW-DME 20/1/2014. Would give no stars if I could. Appalling customer service. We were informed at the check in of an hour and a half delay went to have a lunch as now had the time. The flight went on time leaving a few passengers behind. Called the customer services according to their information the flight was delayed and still boarding the ground staff said the flight had left. After a very stressful afternoon the company accepted the liability and rebooked us on another flight the next day. Not worth the money saved poor customer service. | 1 |
EasyJet | EZY8744 from hurghada to london Gatwick was a farce. The 2nd engine would not start and then three hours later they let us off the plane into a holding pen. No info on hotels new flight time. Appalling. No water. | 1 |
EasyJet | EZY8921 LGW to Faro on Saturday 4th October. What a wonderful welcome on board by pilot and co-pilot. Already excited about my holiday they really made my day and to also to be greeted by the pilot on the ground when exiting the plane showed super customer focus. | 10 |
EasyJet | EZY990. Flew out of Venice to Naples on 5 April 2014. Without notifying any passengers that the flight was to be delayed 2 hours we all stood in line waiting to board. There was also a gate change that happened. Once onboard and inflight we were all informed of the drinks/food they offer however you had to pay for everything including water. Will never fly EasyJet again. | 2 |
Grupo AirFrance-KLM | Each fly was delayed and for one we had to run through the whole airport to arrive. We arrived really close after being extenuated but instead of letting us go in, the personnal at the check made us wait at the departure till the flight go without us... They told us last call and we came but instead of letting us go they made us wait until the flight goes.... And said then "I am sorry the flight is gone". Next flight is in 1hour and half and that was a big lie because next flight was 6 hours later. They told me to go through the transfert desk but I had to walk 30min to do 3 checkpoint till they tell me to go to the gate and tell to find me a sit for the flight..Really the compagny represents well dutch and France people and organisation. They have no organisation at all, just hypocrisy and tell you lies so you do not become angry... Next time I will take Emirate flight | 1 |
Jet2.com | Each time I arrive in Leeds, normally from Faro, I have to wait to be bussed to immigration. normally there is a wait for the bus.The people with Customer relations signed on their clothes don't seem to be aware of what that means.The airport and Jet 2 staff don't seem to realise that the clients priority is to leave the airport as soon as possible. | 3 |
Jet2.com | Each time I get on a Jet2 plane, I am stunned by the space, the legroom around my seat. Comfort makes such a difference to a disabled traveller, like me. | 5 |
Jet2.com | Each time I travel with jet2 I am impressed by the attention to detail , they keep you informed of details of your flight . They are always on hand if you need information. | 5 |
Grupo IAG | Each to their own. Pay extra and travel with British airlines even if it cost more you know if anything happen you can get compensation money back, vouchers whatever the case maybe you won't be out of pocket. | 1 |
Jet2.com | Early bird check on way out in is great - no queues and straight to security next morning. Check in at Malaga easy as lots of desks open, well organised and plenty of staff. We were flight only but did see plenty of staff at Malaga to assist those going on to Jet2 hotels. Staff in baggage collection at Glasgow asking if everyone had their luggage. | 5 |
Wizz Air | Early boarding, had to wait on stairs until aircraft was ready. Flight on time, arrived 10 minutes ahead the schedule, luggage claim took 10 minutes. Cabin crew was polite, flight was efficient but not luxurious. | 10 |
EasyJet | Early departure from Glasgow. Boarding well organised with Speedy boarding first. Aircraft’s was clean and onboard crew were very professional and welcoming. Some passengers boarded last and kicked up a fuss about bags being further back in the cabin but this was handled very professionally from the cabin crew. Aircraft left a few minutes late due to a slot. Great service provided onboard and clear announcements made from the pilots about route and arrival time. Buses used in Berlin to take us to the terminal and passed through passport control in a few minutes. Bags waiting on belt when we got through. Another great flight and service from easyJet on the ground and in the air. | 10 |
Ryanair | Early flight before Christmas which supposed to take off at 6.50am is now delayed to depart at 11.30am. This company doesn't care about delivering service at all. Looking at the amount of a negative reviews i think Ryanair wants to collect only negative feedback. It is just horrible that people are stuck at the airport for 5 hours and still don't know will the airplane ever take off. Plus we have Covid pandemic so it is even worse with being stuck for 5 hours in a building without an option to get a fresh air.I'm looking for an alternative flight provider. | 1 |
Grupo AirFrance-KLM | Early flight from Berlin to Paris. Check in easy. Boarding on time and departure ahead of schedule. The flight was operated by Joon and only hot and cold drinks were offered. I really like the outfit of the crew. The Youjoon in-flight entertainment allowed me to watch series and to track your flight on the map. The delivery of our luggage at CDG was quite fast. Overall, a good flight even if I prefer flights operated by Air France. | 9 |
EasyJet | Early flight in the day , got to the airport as told, got past security to look at the announcements board'flight delayed' looked on there tracker ' (thats not very good) to see its due to airtraffic control , flight kept being delayed and delayed more , 2hours 55 minutes and we finally board (exactly 5 minutes from the compensation cut off time , surprise surprise) told by the pilot it was due to bad weather in lisbon .....they can't even lie properly......always get an email to ask how the experience was , guess if they know there will be bad feedback they don't send out the email ......very sly..... | 1 |
Jet2.com | Early flight meant nearly a full day in CorfuSeats were very comfortable and plenty of leg room | 5 |
SAS | Early last year I booked a trip with SAS that they subsequently cancelled due to Covid. I requested a refund and was told "We have millions to do so it could take a while". When the situation eased in 2020 I tried to rebook using the un-refunded ticket and this was accepted, but then cancelled again. Since then I have had difficulty getting any response from them. This included emailing in CEO in desperation but apparently he has quit already. At best they they are proving unreliable and not trustworthy. At worst, this has all the the hallmarks of a business that is there in name only and is gathering as much customer money in before the owners call it a day and depart leaving everyone out of pocket - this has been seen many times in the past across other industries. | 1 |
EasyJet | Early morning easyJet flight from Manchester to Malta left on time and arrived on time. Plane was clean, and seats were comfortable for a 3 hour+ flight. Cabin crew cheerful and helpful. And all for under £50.- Fantastic. | 9 |
Grupo AirFrance-KLM | Early morning flight Manchester to Amsterdam. I was sitting in seat 2F in Business Class. Flight departed nearly half an hour late due to the weather in Amsterdam, but we arrived ahead of schedule. Very comfortable trip and service from the cabin crew was superb. They served a delicious breakfast, which I enjoyed. I cannot recommend KLM highly enough. | 10 |
Air Europa | Early morning flight with chaotic boarding process. Rude ground staff with really poor attitude. Excellent new aircraft with comfortable business cabin. Unprofessional cabin crew with zero interest in providing a decent service. Mediocre business class breakfast served as you didn't deserve it. Any interaction with the cabin crew seemed to bother them. Cabin crew acted like they were more interested in criticizing each other than taking care of their customers. I've been observing how their service has been gradually deteriorating in the last months. Flight was at least on time. After six years at the highest level of their frequent flyer program, I'm seriously considering flying other airlines. | 3 |
Ryanair | Early on have applied for a refund for the tickets of a cancelled flight - weeks later I get an email pushing a voucher and claiming I need to apply again. Clearly tries to bully customers into taking their voucher instead of refunding the money for a cancelled flight. They count on customers not knowing their rights and say they will refund the ticket "once the crisis is over", which is not legal in EU. The links for applying for refund don't link to any real application form, so one needs to wait for chatting with their "customer service", which keeps saying you're in queue and never gets you anythere. I wonder if requesting help with a different question than refund gets you "help" quicker, since the "help" with refund never comes. | 1 |
Ryanair | Early or late flight, more than 1 HR late has become the norm. Actual flight is ok when you get that far. Make sure you read all the fine print or you will face a penalty. For example usual cabin bags must be checked in if added later or it's £60 fine. Don't dare to book any Ryanair add-ons without studying the t&c's | 2 |
Ryanair | Earnings by attracting you for small priceObviously they're stealing your pocket | 1 |
EasyJet | Ease of access to solutionsSaif is very efficient and fast | 5 |
Jet2.com | Ease of boarding and attention by the crew was first class. Assisted boarding and disembarking was very smooth and quick. Flight information was appreciated and landing was perfect. Plenty of staff willing to help with an attitude of " nothing's a problem". | 5 |
Jet2.com | Ease of booking online. Helpful polite staff at airport and on board.Food and drink satisfactory. Plane was clean. Reasonably priced and discount on package for luggage plus food. A pleasant experience. | 5 |
Jet2.com | Ease of booking, competitive prices, acceptable flight times, smooth embarking, particularly on the two recent occasions as the seems to have been a changed with embarking in seat order groups and impaired boarding delayed until until the able bodied have.Booked meals were good and served in good time. Cabin was clean and flight crew polite and helpful.Always choose Jet2 and will continue to do so. | 5 |
Jet2.com | Ease of booking, ease of online check-in, ease of travel. | 5 |
Jet2.com | Ease of checkin, wonderful crew, decent legroom unlike other carriers ( please don't change this ), free 10kg carry on ( also don't change this )Only negative for me is the duty free announcements , that go on and on and on. | 5 |
Jet2.com | Ease of checking in procedure.The one issue I have, and it's not against Jet2, it's other travellers being inconsiderate with hand luggage brought on to the aircraft. One other traveller on my flight had a small suitcase on wheels, a shoulder bag and 2 carrier bags. In my opinion small suitcases on wheels are not handbaggage. People bringing these on board the aircraft cause delays in boarding and departing the plane, stress for the cabin crew in finding space to stow cases in overhead lockers. The sooner flight operators stop this the better all suitcases should be stowed in the hold in my opinion. | 4 |
Jet2.com | Ease of checking in, comfortable flight, excellent cabin crew. | 5 |
EasyJet | Ease of conversation, exactness of questions, speed of reply. Mohammad was very efficient and so easy to communicate with. Thank you!! | 5 |
Jet2.com | Ease of flightExcellent service | 5 |
EasyJet | Ease of use and professional staff | 5 |
EasyJet | Ease of use, clear response, transcript of conversation at conclusion of exchange. | 5 |
EasyJet | Ease of use. but it would be useful to keep letting us know we are in a que as we waited quite a while for someone to answer our initial inquiry. | 5 |
Jet2.com | Easiest online booking of a great hotel package holiday I've ever done.The flights can be changed to fit in with you and the start and finish of your holiday.Ours had a comfortable Sunday evening flight out after a nice Sunday lunch en route to the airport. Then a lunchtime arrival back the following Sunday for another Lunch-out experience driving back home. | 5 |
EasyJet | Easily done excellent customer service | 5 |
Lufthansa | Easily one of the most deplorable companies I've ever dealt with. I ordered Lufthansa's Rail&Fly ticket for 50 euros. When I tried to retrieve the ticket via two different train websites, neither worked; I only got an error message.I called the feckless Lufthansa customer service and explained my problem. I called 11 times, was hung up twice, my connection mysteriously cut off another two times after being on hold for a very long time. I called numbers in the UK, Germany and US, constantly sign-posted all over the place. I spent £20 on calls and no one could solve my problem. Eventually, I was told I could claim the ticket at the airport. Guess what? I couldn't. DB the train company also said they couldn't help as it was a Lufthansa product.There are so many stories of people on the Internet (check Reddit) having the same issue. Lufthansa's Rail and Fly is clearly a shameless scam and I urge people to buy train tickets direct from Germany's train companies, NOT Lufthansa, unless you have too much money that you want to give to a braindead deviant cause.Getting a refund was impossible - Lufthansa said I wasn't entitled to one. I'd paid via Paypal but Paypal sided with the big corporate thief said that Lufthansa gave me the product, so I had no case. Got a hassle-free easy chargeback via my bank in the end. I will never fly or give any money to this diabolical, parasitic company. If there were Olympic medals for miserly corporate thievery, these guys would win gold, silver and bronze. | 1 |
Grupo IAG | Easily one of the worst airlines I have traveled with. First, the connecting flight did not wait for us even if the origin flight arrived at Dublin on time. Ticket purchased at Aer Lingus, so they have the responsibility to await other connecting passengers as all other major airlines do. Second, and surprisingly the most irritating they never answer the phone of respond to emails. I waited for close to an hour on the phone and 1-1/2 hours waiting for an agent on Chat. | 1 |
EasyJet | Easily one of the worst companies to fly with. From the customer support, to the actual flying with this company, to their policies which make you double book your bags, it's insane how one company can be this profitable and still be this bad towards customers.I guess sometimes saving 10-20£ is enough to make people choose this joke of a company. | 1 |
Jet2.com | Easily signposted, staff very nice on board. Didn't try to oversell anything. Nice flight. | 4 |
Jet2.com | Easily the best airline. Everything went smoothly, the staff are great and we flew from Leeds Bradford which is much better than Manchester. | 5 |
Jet2.com | Easily the best of the 'budget' airlines. Plenty of staff at checkin and good organisation in Palma to keep the queue moving. Flight boarded on time. Excellent crew on the plane. | 5 |
Jet2.com | Easily the bestStaff are extremely nice and planes go on time | 5 |
Eurowings | Easily the worst airline I've ever flown on. The flight was moved several times, but each time it was moved it was within the two-hour window, so we were not allowed a refund or reschedule, but by the time the changes were done, we were set to arrive three hours late. Right when boarding was set to begin, they delayed it by 30 minutes. Then we were bussed out to the plane, where we sat for two hours because the air conditioning wasn't working. In 90 degree heat with the door open, we were never offered food or water. We were constantly told the issue would be fixed soon, and it was not. After the flight, I put in a complaint because we arrived 5.5 hours after our initial flight plan, and they never responded. Put in another complaint, still no response. If you're considering flying Eurowings, I'd recommend just taking a train wherever you're going. It'll be cheaper, less frustrating, and you'll get better service. | 1 |
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