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Turkish Airlines
Absolute chaos from start to finish. A surreal experience. There was so much wrong but I want this review to be short. The flight left an hour late. The boarding process was chaos. I was brought a meal that had already been opened and reclosed, and was missing the plastic covers (i didn't eat it). We booked this flight to use the Touristanbul service. Every single communication we had with Turkish Airlines was cryptic and baffling including email exchanges with the hotel desk, the Touristanbul desk, and the feedback desk. They were unable (incapable?) to provide clear or helpful information. Despite having a 20 hour layover, we were denied all services. So, take TA promises with a grain of salt.
1
Ryanair
Absolute class! The only airline that is flying from Edinburgh to Gothenburg directly. The flight departed in time and arrived early. Check-in and boarding went very smoothly and the crew onboard were friendly. A very reasonable price for the flight as well. Full points! :)
5
Air Europa
Absolute clowns. They didn't send me a receipt for my flight and I have been unable to get them to send me simple receipt as proof of payment despite multiple calls and e-mails. Their customer service is useless! Will not be flying with them again and I would recommend you don't fly with them either!
1
Ryanair
Absolute con artists with zero customer service. Unable to check in online. When at airport charged £110 to check in 2 passengers. This took 3 minutes of the " customer service manager". This equates to their time being worth £2200 per hour. Was told they cannot issue refund and was very rude. So many hidden charges. If you want to sit together that's a minimum of £8 per seat. Buyer beware! Will cost you more than a reputable airline if you don't read every part of their terms and conditions. Will never fly with them again!!!
1
EasyJet
Absolute con artists, booked a holiday paid £120 deposit, had to cancel due to wrong airport departure even though I stated the one I wanted, they won't refund my money said it has to be held as credit on the account and guess what no £120 credit on the account so Easy Jet have pocketed my money. Complaints to trading standards and Aviation Ombudsman.
1
Ryanair
Absolute con artists. A real shame I can't leave less than one star. They don't deserve that.
1
Ryanair
Absolute con of an airline, charged us an extra 55 euro because their crappy app wasn't working so we couldn't check In. Delayed flights and rude staff, honestly I will never be giving you money again, call people that commit robbery thieves yet they robbing off people everyday. (Absolute F***ing scumbags)
1
EasyJet
Absolute cowboy of an airline. 2 flights in 2 weeks from Edinburgh to Gatwick and again it's delayed.This time they've made us board the plane to tell us we ain't going to take off for an hour.Never known an airline to have so many delays.Absolute s**t show!
1
Ryanair
Absolute crap customer service. I do not think they know the meaning of service. Want to change a flight, then you have to do it yourself, online. Want to cancel then hard luck. They do not operate a cancellation policy. They will however let you use you flight on another journey.According to an American Express survey, 78% of customers ended a business relationship because of poor customer service. Cannot happen quick enough with this company.
1
Ryanair
Absolute criminals. Have made a complaint about swallowing my money on baggage scam. So much of my time wasted just trying to get a porthole to a place I thought I could complain. Spent a morning trying to talk to someone, then online chat then navigating dead end website...finally wrote them an official letter of complaint and guess what no reply after a month. Why isn't the ryanair boss in prison, he is a thief after all.
1
Ryanair
Absolute criminals. If you pay for one set of baggage, they will not let you upgrade, you have to purchase the entire category again. 'Non-refundable airline', absolute robbery.
1
Grupo AirFrance-KLM
Absolute crooks. Take your money for a flight, cancel it and then say 'we are keeping your money because business is bad right now due to coronavirus'. It is not my job to prop up their business with my £600.00. We are all in financial difficulty due to covid. When I did finally speak to customer services (they kept hanging up when i said 'refund') they said 'you can keep trying, but you and the other 100000 people trying to get a refund won't get one!!' Brilliant customer service. If I could give 0 stars i would.
1
Lufthansa
Absolute crooks. £10 to book a seat per person per leg, and the price went up while trying to book. More expensive to book 2 tickets together than 2 separate bookings.Last straw.Never using these scumbags again.
1
SAS
Absolute disaster, worst airline i have flown with, can't inform their customers with adequate information about how the strike will affect their flight until you've already arrived to the airport. They really don't bother helping you get information or help you with anything. The only answer i ever got was we cant really see your flight so it should be okay, but the at the airport i get a message right before the supposed take off that our flight is cancelled and it was impossible to get help from them.
1
EasyJet
Absolute disgrace ! Booked 2 flights, Manchester to Geneva then Geneva to Santorini. Separate bookings. They have cancelled the first one and I asked for a refund or voucher for the second flight. . They said no. I asked for another flight to Geneva that day. There aren't any at all ! Do they expect me to paraglide there ? I decided to abandon the trip and went to change the flight a different route next year. When I went to book the new flight it was £32 extra each but there was no fee to change. Made my total for 2 people £207. I decided to check the actual price of the new flight if booked from scratch and it was £104 for 2 people. By that calculation Was they are overcharging me by £103 or 100% extra ! Sheer profiteering. I fly 12 to 14 times a year but never again with these cheats.
1
Ryanair
Absolute disgrace , if they want to measure the size of every piece of hand luggage being taken on the plane-they need to open the gate an hour earlier.The treatment of passengers was disgraceful had all the hall Marc's of a scam.Most passengers were vowing never to use them again.Clearly bad reviews mean nothing to Ryan air.The only thing to do is vote with your feet .Don't use them.
1
Ryanair
Absolute disgrace - actually a ZERO rating. Customer Service are useless. They can't give you one answer through their online chat. How hard can it be to tell someone how long a refund might take? They do not answer any questions directly - I think they're trained by politicians! 3 week refund message has been like it for weeks. We had 2 sets of flights booked. My wife was leaving 5 days before me, however both flights got cancelled. They made us jump through hoops to just get on the refund queue, forcing vouchers upon us first even though we requested refunds from the outset. I received my refund about 2 weeks ago, but my wife is still waiting even though her flight was earlier than mine, so they don't refund in date order as they state they do. I think it's just random. When they can't answer your question they just cut you off from the chat or advise you to call the call centre, but that's pointless as they can't help with refunds either. I still don't understand how they can automate the whole booking process, but can't automate the refund process. Total waste of time and a horrible, rude company to deal with.
1
Ryanair
Absolute disgrace Airline shame you Ryanair.How on earth that company still exists One of the worst experience I have got with them in my life.Customer service is a jokeCommunication jokeNever again
1
Ryanair
Absolute disgrace from start to finish. Late flight, no apology, rude staff, nightmare from start to finish. Avoid this company
1
Ryanair
Absolute disgrace in all honesty I don't know how this airline is still operating my mum and dad got a flight back to the UK yesterday after being stuck in Krakow due to illness and we ensured that special assistance was added due to my mum having a mobility scooter they refused to accept the dry cell battery even though it clearly states on Ryanair's website that they can take them after filing a complaint they feel it accepting to tell me I can claim for delayed or lost baggage it is a mobility scooter with no battery so basically you are stopping my mum from being able to get around I asked how they believed the scooter would operate without the battery got no response I will keep my complaint going I am not prepared for my mum who cried her eyes out in the airport in Krakow and they allowed this to continue instead of going the correct thing and allowing the battery to go in the hold with the scooter and then accused my parents of making them look bad eeerrrmmm ok you are an absolute disgrace and I will make sure that my mum can claim back for a new battery for her scooter you will not get away with this one it is discrimination!
1
Ryanair
Absolute disgrace lost all my money on a flight despite trying to change it for week. Was out of my control the country I was going to changed from green to amber destination Disgusting ruined my chance of a holiday
1
Ryanair
Absolute disgrace of a company . Should not be allowed to trade the way they do . I haven't used them for 15 years over a previous problem where they conned me . I booked a flight for my father to go and see his dying sister and paid for it on my card . By mistake the booking was in my name so I needed to change the first name which they say is free within 48 hours . I only booked it yesterday and thought it would be ok to change the name for free . After the first bloke saying that I could only change 3 letters and removing im and adding ohn is 5 letters so it was £160 fee . I then spoke to somebody else who said I had to pay £115 as it was a full name change even though it was only the first name . I ended up paying as I wanted him to see his sister before he died . I will never use these thieving scum company again
1
EasyJet
Absolute disgrace of a company NEVER BOOK AGAIN!!!!Absolute disgrace of a company, cancelled my flight, has given no option for me to request a refund online and their phone lines cut off and don't allow you to even call them. Unless I hear from them in 24 hours I will be taking legal action and they will be hearing from my solicitor.
1
EasyJet
Absolute disgrace of a company, cancelled my flight, has given no option for me to request a refund online and their phone lines cut off and don't allow you to even call them. Unless I hear from them in 24 hours I will be taking legal action and they will be hearing from my solicitor.
1
EasyJet
Absolute disgrace of a company. I would give this 0 stars if I could! Something needs to be done about this dangerous and negligent airline! Myself and another woman alongside a 13 year old child are currently sat on the streets of Paris at 2am after having our flight cancelled 30 mins after due departure and finally being told by a easy jet 'helper' that they would help us with accommodation. This was after I called the British consulate to explain my disability and the situation we were in! Waited until 1258am to tell us they'd booked a hotel and wait for confirmation. Nothing through. Called up all hotels near the airport to be told we have no booking. EasyJet shut at 1am conveniently! Now back online to the British consulate and hopefully we don't get followed down the street again by males who kept telling us we're very attractive. Not nice at 2am when we are a group of a child and two females. Absolute shambles and complete lack of duty of care. This company needs shutting down. Governments need to be aware and involved in this sham…To note our flight was at 7pm, cancelled at 730pm. Escorted out of the airport by easyJet staff with the promise of help. To be told to use the app to rebook. The app didn't send the updated cancellation through until 10pm and by then all flights had been booked for Sunday and Monday!!
1
Grupo AirFrance-KLM
Absolute disgrace of a company. My 14 year old daughter is currently in Kenya where she is supposed to be on the trip of a lifetime. Having flown with KLM, on arrival she was told her case wasn't on the plane and would be flown out the following day to her hotel. She is on day 6 of a 9 day trip and her case is no where to be seen. Numerous phone calls to KLM who apparently flew her case out the following day and it's now with the courier who's delivering it, but can't get anymore info as KLM do not know who the courier is or have any contact details. Was also told after 1st call case would be there in 24hrs, 2nd call was told 48hrs, 3rd call 72 hrs, it's now been 6 days and still no answers or case. Having my daughter so far from home calling everyday crying has been hard enough, knowing she only has the clothes she went out in, her teacher has had to take her out and buy her stuff just to see her through as the airline couldn't care a less. The people I have spoken to from KLM have been extremely rude and unhelpful. This company is not fit for purpose.
1
Ryanair
Absolute disgrace of a company. Swore at by staff, moved seats 3 times and ended up back in the one I started in. Luggage lost, told my wife looked to old for me. Just plain rude and disgraceful from the start
1
Ryanair
Absolute disgrace of a company.Online check in was not working for our flights which were only around £70Upon arrival at the desk I was told we could not fly unless we paid a further£110.Obviously having no other option I had to pay.Took the lady at the desk longer to process the payment than it did for her to press the check-in button on her screen.DO NOT FLY WITH THESE CLOWNS/ ROBBERS.When On board we had to wear masks the whole flight unless we paid £10 for a drink because the virus can't be spread while your drinking for some bizarre reason.Absolute joke of a company.
1
Grupo AirFrance-KLM
Absolute disgrace of an airline! Still waiting on compensation for cancelled flights months ago that had a knock on effect on my other expenses. They are STILL asking for proof that I have already sent several times. Delaying tactics, so that people stop chasing them for compensation. Feels like fraud to me. Customer service is non existent, they are truly horrible. I will never fly with KLM again. This was their final chance, after reselling my "premium" seats on both of my flights the last time I flew with them, and then losing my luggage for almost a week! I have never been so disgusted with a company in my life. Please use another airline where you can, this airline shouldn't be in business! Also be aware, when they cancel your flights, they will put you onto a cheaper flight with another company. Where does this extra money they have made go? They owe that back to their customers!! They are a massive con.
1
Ryanair
Absolute disgrace this airline never again will I fly with them. I will pay the extra money for a better airline. Has no contact with you or help you along the way being told to sit down and wait.. bare in mind waiting 6+ hours!!!! Having the cost of my flight aswell not being that cheap and having to wait that long??
1
EasyJet
Absolute disgrace we've just had 2 fights cancelled to France from Gatwick , was meant to fly yesterday we stayed in a hotel to catch early flight this morning and that got cancelled our holiday gone !we're on a national express going back home to Bournemouth ! Will be seeking compensationFor hotel and our accommodation from EASYJET we booked in France as was with booking .comTotally gutted !!!!
1
Wizz Air
Absolute disgrace! Check in luggage of 20 kg from Eindhoven to Sofia cost me 35 euros. From Sofia to Eindhoven the same check in luggage cost me 70 euros with 20% discount. How on Earth is that possible? I don't want to say anything about the phone operator, I mean customer service..... it doesn't exist
1
EasyJet
Absolute disgrace! I had one small sports bag and a carrier bag with some gifts from the duty free shop. She charged me for my small sports bag because I had "two" items. Avoid this company, they are thieves!
1
Vueling
Absolute disgrace, accidentally booked a hold bag which was more expensive than the flight itself, spent 1.5hrs trying to find a way to speak to someone to cancel / refund only to be refused any cancellation or refund.
1
EasyJet
Absolute disgrace, bag fitted into the "measure box" but says I forced it in so charged me 29€ ... Everything about the flight was disappointing from staff attitude to the flight itself.
1
Wizz Air
Absolute disgrace, been trying for the last 5 hours to book a flight and kept getting the message that the payment has failed even though I've tried with 3 different cards, credit card, debit card, you name it, nothing worked. No customer service whatsoever, every time I have to use their services makes me not want to go on holiday, crap experience starting with the app....hope someone will replace them soon
1
EasyJet
Absolute disgrace,sat at boarding gate in Malaga airport for over two hours,no staff at gate no information what's happening,I have to look at Gatwick airport website to see flight delayed expect to land at 7.15, when asked someone from easyJet,told we have not been told what's happening, easyJet,get you act together.
1
Ryanair
Absolute disgrace. Bunch of sharks, charging extortionate amounts for anything they can. Staff rude and unhelpful.
1
EasyJet
Absolute disgrace. Cancelled a late evening flight to Birmingham from Prague whilst jet2 an hour early wasn't. No assistance in the airport just left to manage yourself. No help from customer service not a single easy jet representative in the airport. Next flight not for 3 days
1
EasyJet
Absolute disgrace. Cancelled flight at 10pm, because they delayed it so much that their flight hours had past. EasyJet are scammers and you should never use it.
1
EasyJet
Absolute disgrace. I have been trying to get a refund for a package holiday booked in December 2019. Due to the pandemic i amended last October's fully paid holiday to this year. Easyjet issued a credit to my account to rebook.Now they will not give me a cash refund because the amended boking was paid for by a credit note.In short I either travel against my wishes or get another credit again..Why would i even consider using this rip off company again.Disgusting customer service.
1
Ryanair
Absolute disgrace. I will never fly with Ryanair again. I made a complaint to Ryanair but they have been ignoring me. Ryanair Ref: 39292061/MFPB4P
1
EasyJet
Absolute disgrace. Waiting for 90 mins. No answer. THEY cancelled my flight. I asked for, as I am entitled to by LAW for a refund. Given a voucher and cannot get an answer from them to get this changed. Just really unhappy about the whole fiasco.
1
Ryanair
Absolute disgrace. Your website/app down so couldn't check into our flight from Riga to Stockholm yesterday. Another passenger had the exact same issue. We were then charged €55 to check in, had no other option and were met by an incredibly rude member of staff who was incredibly unhelpful and told us they couldn't help. In addition to the above, before I went onto board the flight I was stopped and asked to pay another €45 for my hand luggage, even though I watched countless other passengers, with larger bags board (who didn't have priority) again, I queried this and the same member of staff told me if I don't pay il have to leave my bag behind. Again, incredibly poor service and was deeply upset by how I was spoken too. I paid,costing me €100 in total which was more expensive than the flight.
1
EasyJet
Absolute disgrace... My dad and his wife flew from Manchester airport and paid for 1 large suitcase in the hold and 2 hand luggage's at £23.50 eachAt the gate the ***** lady decided that one of the trolleys were too large to take on although the case was bought specifically for airplane hand luggage with the right dimensions. The handle was sticking out of the measuring stand ever so slightly. She refused to le tthem board unless they pay another £23.50. My dad emptied the luggage into a carrier bag and put the brand new hand luggage case near a bin. She then proceeded to say that he cannot leave it there as it was a safety concern and was required to take it on board and pay.... He took the brand new hand luggage and broke it into small pieces in front of the gate staff and shoved it into a bin, much to the delight of the staff. Disgrace to treat paying customers this way especially an elderly gentleman....
1
EasyJet
Absolute disgraceful company. In 2022 how they can steal your money is beyond me. I made a booking but no confirmation email arrived after paying £194. So I rang them to chase it up and they said the booking did not exist and with no flight number I need to rebook my flight. I explained they had taken £194 and they reassured me it would be repaid. 2 weeks later nothing was repaid and all I got was excuses via email and that I'd taken the flight already and was only entitled to insurance repayment!The customer service don't even understand English!!
1
Ryanair
Absolute disgraceful, false promises from Ryanair, fill out a form for a refund and low and behold receive an e-mail providing a voucher for the value of my original flight! Tried to contact customer services, but not getting any answers!
1
SAS
Absolute disgusting airline. Customer service was appalling and they go against their own policies when issuing compensation, with no explanation whatsoever.My father was left without vital medication for 3 days when in reality it only needed to be 1.I'm a 45 minute drive away from the airport but I couldn't go collect the case myself.
1
Ryanair
Absolute disgusting service. Cancelled our flights and offered refund which we still haven't had. Continuous lies from them that details are incorrect, when it's already been confirmed prior that they are correct. It's like staff are trained in delay and diversion tactics to avoid resolving any kind of issue. Horrendous and dishonest service where we ah w lost money for no reason-literally criminal. How are they allowed to run like this.
1
Ryanair
Absolute disgusting shambles, ashamed of myself for even thinking they could provide! Trying to check in, refusing me access, even booked seats and luggage. Seriously fuming, won't accept that my daughter cannot have the Covid jab….it's over….it's gone you stupid people, yet no fly. I DEMAND a full refund. Pathetic.
1
Ryanair
Absolute feckin joke had to pay extra 50€ because my bag "didn't fit" in their little shtty bag checker, my bag went in perfectly was just a little too long and they charge me 50€?!?! Absolute scam would not recommend never again…
1
Ryanair
Absolute frauds, money hungry airline that doesn't offer much apart from being getting passengers from one place to another. I always use easy-jet as they are more reliable or even Wizz air. With Ryanair they try to squeeze money from you through allocating you and your travel buddy different seat locations on purpose for you to upgrade and pay more.Secondly, I took a flight that had its timing changed only the evening before via email and so I missed the flight and they don't refund money, they just offer you an alternative flight which was departing the day after very late. I would recommend all passengers to prioritise easy-jet or other airlines and just use Ryanair as a last resort if needed
1
Ryanair
Absolute fraudsters, don't fly from Dublin, they extort money from you at the gate with ridiculous bag policies a standard cabin bag I flown a hundred times around the world
1
Ryanair
Absolute gangsters. They lie about changing flights for free and then make it nigh-on impossible to get a refund.
1
Iberia
Absolute garbage airline, horrible customer service. Denied airport at the gate due to an error in their system. The name on our ticket as booked was correct, they had a different name in their system which they acknowledged was odd and likely to be their error whilst at the airport. Denied boarding despite our planning, costs incorrect etc. To add insult to injury, months later the refund request was denied. Dont be lured by the budget cost - use somebody else, catch a train or walk!
1
EasyJet
Absolute garbage communication.First time using the airline and will never use again.Delayed over 7 hours with no updates other than "delayed to previous flight".Just cancel the flight at this point. Insane. 0/5 stars.
1
Grupo IAG
Absolute garbage company and looks like they know and don't care looking at other reviews. BA cancels flights regularly and then offers no solution. They only reason they exist is monopoly over routes from Heathrow. My sincerest hope is that BA goes bankrupt and their airport slots picked up by more competent airlines!
1
EasyJet
Absolute garbage customer service - do not fly with this airline. Our flights were cancelled because of COVID and we applied for a refund and they gave us vouchers claiming that we made a mistake and that its impossible to override a voucher once its in the system, which was their mistake to begin with. They wouldn't even let us speak with the manager - absolute BS.
1
Pegasus Airlines
Absolute garbage of an airline, the planes are incredibly small, considtently late
1
Wizz Air
Absolute garbage of an airline. If you can - avoid at all costs (other budget alternative I can recommend - Ryanair).If you enjoy overbooked flights, hidden fees and unexistant customer service - chose Wizzair!
1
Grupo IAG
Absolute garbage, Stone Age baggage policy, I'm shocked and Ashamed, I had to pay 70£ for "overweight baggage" coming at 28kg (LIMIT IS 24KG). i flew 3 times on budget airlines during the same trip where this was not an issue. Absurd, I can't believe this is considered a airline of any sort of good, or even decent standard. AVOID LIKE THE PLAGUE, FLYING LITERALLY ANYTHING ELSE.
1
Grupo AirFrance-KLM
Absolute garbage. Actually worse than Ryan Air.
1
Iberia
Absolute garbage. Booked a flight with them, when you go to manage my booking it said it was cancelled, thus ensues a month long fight to get a refund. On the day of the flight it went anyway so god knows why they told me it was cancelled.
1
Ryanair
Absolute garbage. Had to pay 880kr extra when We were boarding. Every screen Said online boarding open but nope. Had to get manually checked in. And they still charged us…
1
Lufthansa
Absolute garbage. I went to rebook my flight and was told the confirmation would arrive on my email. I never received the confirmation and my flight has not changed.
1
Ryanair
Absolute garbage. Trying to catch you at any moment with hidden fees. Fees are fine as long as they are upfront and honest. But things like making you unable to check in online two hours before a flight and charging 60 euro for person with no warning is ridiculous.
1
EasyJet
Absolute genuine scam. They do not refund if you cancel a flight. How is this legal?
1
Ryanair
Absolute greedy Airline, no customer services at all, Agent whom I spoke to today, can tell does not want to be there, most unhelpful agent ever spoken with!! a disgraceful airline serves no purpose at all, cannot wait for them to collapse, they should be shut down. Uncaring staff, on so called customer service line, when they clearly cannot help. Embarrassing, shoddy and pathetic greedy airline!!!I've not come across one good review!!
1
Norwegian
Absolute horrible website experience ... nothing's working as expected. Cannot find bookings, cannot reset password, cannot login, cannot create profile.
1
Ryanair
Absolute horrid experience. After double and triple checking our bags for size and weight, we were suddenly told to fit them sideways, which would not work (obviously). The employees were horribly rude and we were force to either leave our bags behind or pay 45 Pounds per bag (we had 2). Due to this stupidity on their side, we almost missed our flight. I will absolutely never fly with them again, as they were the only airline that had this special requirement.
1
Grupo IAG
Absolute horror show. Their two-factor authentication (2FA) system is a joke. I changed my phone number last December and updated it accordingly on my BA account. However, codes were still being sent to my old phone number. I enquired about this to BA back in December as they said all 2FA changes had to be made by calling their customer service centre. I was told to wait 10 working days - nothing happened. Three months later, I'm still locked out and I pestered BA again about this. Same response - wait 10 working days and someone will get back to me. No one did. So I filed a complaint, but I doubt they will respond or fix my 2FA issue. What should have been a simple fix that could have been fixed online has now turned into a farce. Such a disgraceful company.
1
Grupo AirFrance-KLM
Absolute horse crap if you need to make any changes/use customer service. I wanted to take a different flight home in 3 weeks. Kept trying to do it online and the flight I wanted was coming in at $16 LESS. Kept getting an error saying there was a problem on THEIR end and I couldn't make changes online and had to call. Tried numerous more times because I've had similar experiences w/this airline in the past, but sometimes if you keep trying it will work. Their website is terrible and usually generates error messages. The same day after several failed attempts, now the price jumps from a $16 refund to a cost of $96 to change the same flight! Again, get the same error message several times. Finally decide to reach out via chat because if you call (which is what I was directed to do), there's "fees" associated with that. Spent waaaay too long on chat and the person finally gets back with a quote of like $384 for this flight!! I explain what's happened and asked why the cost keeps going up and if they can honor the original quote since I had been unable to complete it online due to THEIR problem. Nope, nothing they can do! Again, similar experiences with them in the past. It seems this is their way of getting more money from people by not letting them complete things online due to website issues and being directed to call, which always results in outrageous prices. Shame KLM!
1
Ryanair
Absolute idiots when it comes to priority boarding with luggage to go in the overhead lockers at Bristol we were made to measure our cases and the guy rudely said it a £75 charge the bag is too full, really we had to take out one jumper each and it was ok only to go through and put the jumper back in the case, which fits in the overhead lockers no problem. The staff on the plane were lovely, very helpful.On return to Krakow airport the guy told us our cases were too big we had to take stuff out. Again only to replace it when we went through. Absolute idiots at the airport with Ryanair. We will never book with Ryanair again.The cases met the measurements in the guidelines only to be told at the airport they are too big.So if you have booked with Ryanair please remember this they are rude and obnoxious.
1
Vueling
Absolute joke airline. It's almost comical how amateurish and crooked they are. I've had their helpline people shouting and swearing at me in broken English; the excuses for flight delays and turning down applications for compensation are simply dishonest; and their webpage for filing compensation claims is rigged to freeze or malfunction while you enter the data.Can the relevant authorities please just revoke their licence and send them back to school. Ridiculous!
1
Ryanair
Absolute joke honestly don't fly with them at all. Not worth it. Yes it's cheap but honestly not worth it.
1
Ryanair
Absolute joke of a company !!! Waiting nearly two months for a cancelled flight ! Requested refund ,kept chasing to be told yes on list then I got a voucher ?!? NOT what I wanted ! Emailed and messaged and spoke to them via online chat told but still no refund 😡 now told to wait another 4 weeks absolutely disgusting will never ever ever use Ryanair again !!!!
1
Grupo AirFrance-KLM
Absolute joke of a company! Arrived with a severe delay so we missed our connecting flight. No one was present at any desk, only very friendly staff of Viggo. They advised us to contact KLM online or the transfer desk, but no one from KLM was there. KLM refused to give us our luggage, and the next available flight was 2 days later. If you can, stay away, they treat their customers very bad! They leave their customers stranded and don't provide any help!Next time we will fly with one of the airlines in Viggo's network. At least they know something about customer service. KLM can learn a lot from them!
1
Ryanair
Absolute joke of a company! Let us fly one way with the bag with no Issues yet on the way back charged us for the same bag with no real explanation? When I complained to customer service I received a snotty response from whoever in 'customer service'. No wonder people are put off flying with you and no wonder the flight was almost empty going to the destination. Choose another airline! They just put on additional charges all the time.
1
EasyJet
Absolute joke of a company!! Cancelled our flight after checking in at the airport. Kept putting the departure back and back then sent us the long to the gate only for us to wait another hour or so before saying the flight was cancelled. No announcement and no staff to be seen - just a notification by email! Shocking customer service - will NEVER use again and will take great pleasure in telling everyone i meet the story and tell them to avoid Easyjet.
1
Ryanair
Absolute joke of a company. Been waiting for refunds (both my partner and I) since April. So much so that onthebeach (absolute superstars) are now having to refund flights to their customers themselves and chase you for the monies back. You should be ashamed of yourselves, even if you pretend you don't care! Boycott for good and get rid of this joke of a company!
1
Grupo IAG
Absolute joke of a company. Costs you more to rebook or cancel than the flight it self. Will never ever use them again.
1
Ryanair
Absolute joke of a company. Husband fractured skull and couldn't fly so I decided to change dates but was met with abuse by customer care and waiting times of over an hour just for them to hang up. Will never EVER fly with them again. Ohh and I lost out on my money as they refused to change flights 2 weeks in advance when on the website it states it can be changed 48 hours in advance.. disgraceful.
1
Ryanair
Absolute joke of a company. I paid for my parents flights back from Tenerife but unfortunately they had to sort out a recent death in our family. So I followed their process and submitted death certificate 29 days prior to the flight. And all they can tell you is they're not going to offer a refund nothing. Just take your money.
1
Ryanair
Absolute joke of a company. Now been delayed for the last SIX flights in a trot with this shambles. Because they allow no time allowance they are constantly late. Plane lands, people come off and then the next lot board. Zero time to clean it and they are almost always filthy. Staff are rude and seem commissioned to catch people out for luggage size. Such a pain that they are pretty much my only option for trips for local airport.
1
Ryanair
Absolute joke of a company...no beer juice or pringles left on our flight back from Faro....last time I fly with this mob.
1
Ryanair
Absolute joke of a company.we flew from palma to Madrid and my companion is blind the stewardess wouldn't allow us to sit together even though our seats were booked together when I argued this point I was threatened with police and would be escorted of the plane.the reason she done this was to accommodate a Spanish family but did not give a damn about my blind companion.i won't ever use this sham of a company again and would strongly recommend customers go elsewhere
1
EasyJet
Absolute joke of a companyRips it's customers offStill waiting on a refund from 3 years ago.Shut the company down.
1
EasyJet
Absolute joke of a service. Constantly money grabbing, misleading customers and taking advantage. No leg room and unhelpful staff.
1
Grupo IAG
Absolute joke of an airline, I would do all I can to avoid flying with BA, I've done 48 flights this year and BA are by far the worst.We've just waited 50 minutes to get off the plane after an 8 hour flight because there were no buses, when I complained I was told by the captain that it was only at Heathrow T5 where they have this problem, The terminal is owned by BA!I was then told that if I think this is bad then we should wait for it to snow.Been on the ground now 2 hours and there is still no bags delivered.
1
Ryanair
Absolute joke of an airline, rude, unprofessional, untrained, unprepared staff.Me and my friend lost £1200 on a holiday due to their incompetence, we were at the airport 3 hours before our flight, it was delayed 1.45 hours, we sat yards from the gate and managed to miss it due to lack of announcements and board updates! The plane was still boarding and the very young, rude and unprofessional member of staff on the gate wouldn't let us board! We were sat waiting around! The steps were down and they were loading cases! It was 20 minutes before take off and I know there is cctv to prove this!We had already been called up falsely and had to go sit back down, when we questioned the boy why he didn't call again he said 'it's not his job'!!!!Completely utterly gobsmacked… we are heartbroken.We then waited 4 more hours to see a manager that never turned up! Called customer service and they said 'file a complaint' and it takes 7 days!We were stranded at the airport, had paid for car parking, and for concert tickets on Sunday! This trip was carefully planned for a year and was ruined because one member of staff was in a bad mood!The boy in question was very well known for doing the same thing several times before as we found out from security staff and by a lovely agency worker who I have to say were 1000% more helpful than the Ryan air staff! The fact that this person is well known and has done this before has just made this even more heartbreaking for us.Me, my family and friends will never give a single penny to this airline again and this will not be left alone! I know there is cctv and it can be proven how incompetent he was!The American band we had tickets for only play in Europe every few years… utterly discusting!!! we were treated like dogs!!!!
1
Ryanair
Absolute joke of an airline. Outbound and return flight delayed due to being short 1 cabin crew. Left waiting in a stairwell for over an hour and not even an apology from any of the staff. Will never be using them again.
1
Ryanair
Absolute joke of an airline. Prebooked our seats at extra cost only to be told we couldn't sit in that row with a child under 16. His age was clear when they took my money! Complained on return and was offered a partial refund which I am still waiting for 4 months on. Now they are saying they can't find the forms I completed in order to send me the money. Absolutely disgusting customer service and appalling response times.
1
EasyJet
Absolute joke of an airline. Rude, unhelpful and incompetent. A first family holiday with our baby ruined thanks to the top work of both Birmingham Airport and EasyJet. Will NEVER be using either again!!
1
Ryanair
Absolute joke of an airline.... randomly allocate you seats at front and back of plane then delay you for hours!!!! Never a problem with easyjet, they always random allocate you near as possible and never experienced a delay like this!!!! Ryan Air total joke!!! Wouldn't surprise me if they're connected to aer lingus.... a whole other abomination I won't even start to address here!!!
1
EasyJet
Absolute joke paid for 2 hold bags they havnt been added and saying I have to pay for them again!!
1
EasyJet
Absolute joke the plane was delayed from Lanzarote which is fine these things happen then the plane turns up we are the last flight out of the airport we were told we had 20 minutes to get everyone on the flight they decided to start with rows they had called 39 38 and 37 then nothing for about ten minutes they then decided to cancel the flight there and then so we had to all go back get our baggage and wait in a queue for about two hours as they said they were sorting out hotels while waiting in the queue we all try to book on another flight for the next day to no avail no flights until Wednesday the day I'm meant to be back at work while waiting in the queue the aircraft decided to fly back to gatwick with no passengers absolute disgrace once it came to our turn of getting a hotel sorted we find out that basically you have to pay keep the receipts and claim or you have to wait until 8am in the morning as there is nothing they can do absolute joke never again will I be using easyjet
1
EasyJet
Absolute joke they give the impression they don't care today and last night at Heraklion airport then at Gatwick this morning treated like cattle people with children I felt sorry for but easy jet dont
1
Lufthansa
Absolute joke! Cancelled flight less then 24 hours before we go, can't fix as they just say the system is down constantly, this has been the same excuse all day!! Then wanted to charge us more to rearrange through another flight, even though the fault is on them?! If we cancelled last minute they wouldn't refund, so how come they have no consequences doing it to us, we should get a refund and additional compensation for messed arrangements. Avoid and use another alternative, they've wrecked my holiday so I'll be sure to tell all my friends NOT to use them!
1
EasyJet
Absolute joke! Trying to claim for expenses due to a cancelled flight is a nightmare. I have been trying to do this for 4 months now on behalf of my work colleagues and they have made it nothing but difficult! Absolute disgrace that you can't talk to anyone. Fill this form in, fill that form in but sometimes it's more complex than that. Sometimes you need to speak to someone and all you get back is we are a digitally operated. Well, what you need to do is improve your customer service and communication. You're dealing with people, not robots! It makes me wonder if the process is made so difficult and awkward in the hope that people just give up in the end! Poor poor customer service!
1
EasyJet
Absolute joke!!! Charging more than the actual flight online !!!!
1