Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Lufthansa | Easily the worst airline I've ever used. Customer service is anything but helpful. Confirmed seats turned into stand-by. Just a terrible experience. On a positive note the planes themselves are nice. | 1 |
Ryanair | Easily the worst airline In the UK, absolutely incapable of getting a flight out on time. Always late with arrivals and departures. Staff are very average, but I can't blame them, who would work with a smile on your face while you're working for Ryaniar.my strong recommendation is, if another airline can take you to your destination, let them | 1 |
Wizz Air | Easily the worst airline ever. Maybe it was some kind of joke to switch my seat so that a 2 meter tall guy would sit in the smallest seat on the plane? I didn't notice it when I got the ticket and they couldn't fix it afterwards. I wish I never had to fly with WizzAir again. Even 1/10 would be too high for such service. | 1 |
EasyJet | Easily the worst experience with no customer service at all. If you can book the holiday without wanting to speak to anyone about anything then this might be ok? I wanted to ask some simple questions but there is literally no way of speaking to anyone. I've wasted hours waiting on the phone line and the online chat doesn't work at all. Avoid at all cost | 1 |
EasyJet | East Jet Holidays are using and recommending Damia hotel Sidari Corfu it is not fit to stay in or to be associated with Easy Jet!Place and facilities in desperate need of upgrade! Place is Quite literally held together with bungee rope!Self catering is a nonsense / one large plate, two small, no microwave, one electric ring!A toasty grill! one large and one small pot, Two knives and forks, One tea spoon.  That's it nothing else .  No bowls or spoons, No pan. No sharp knife for cutting, no cooking utensils at all!  Impossible to self cater with what's provided.  There's a Space below door large enough for wasps and mosquitos to enter … which they did frequently, TV had only one channel!Beds have Flat Sheets (not fitted) too short and totally unsuitable for the beds, would not stay in place!Outside .. no Chlorine in the pool whatsoever.. All the Palm trees around the hotel , especially the pool area have not been pruned for 5/6 years a large '3/4 ft long 'heavy' dead branch' fell narrowly missing my partner (by 18 inches) while she was sunbathing. The 'roof covering / felt' over the veranda and bar area is not secured part of bar roof held down with bungee ropes. It all lifts up like a parachute when wind blows, no laths anywhere to hold it down.. a disaster waiting to happen.  Roof also leaks over pool table in the bar area. The Attitude of owner and staff is abysmal absolutely no customer service, Tried to charge us €60 to keep room on for an extra few hours! Even tho it was their last open day of the season with no one else arriving. Others who asked weren't charged at all. The noise from the bar at night was incredible!! Very loud music! All in all Extremely disappointing.. will never be back and will be saying same with photos on trip advisor and trust pilot!David Stewart / Noeleen Kelly | 2 |
Ryanair | East Mids - Alicante Online check is so complicated and not self explanatory . The crew like other airlines do not greet people when boarding the one girl pulled faces at several passengers.Alicante - East Mids 10/10/23 2120 flight. I have encountered the most rudest crew on this flight . The women with curly hair and glasses asked people to sit down and the one passenger was assisting her daughter . In earshot of passengers at the rear of the plane she said " I have told them 12 times to sit down" . The 2nd instance was she asked 2 to move to the front to even out the weight , I did ask if they were together , she huffed and said to the other crew member call and ask. They were together but middle and aisle seat which I need to be by the window. She then second very aggressive if someone don't move we won't take off.. budget airline with budget staff. Don't think I will fly with the company again. | 2 |
Jet2.com | East check in and Very helpful staff . can't complain about anything excellent service by Jet 2 | 5 |
Vueling | Easter in 2022, we planned to go to Barcelona. We arrived 2.5hours before the flight but we needed to wait 1.5 hours for the check in because of limited staff. We received the boarding pass in before the boarding time and there was extremely long queue for the security and our family with 3 years old family could not pass the gate. They did not compensate it for another flight we need to book which costs £700. Thank you for giving a great memory and excellent service. | 1 |
Jet2.com | Easy , friendly members of staff. | 5 |
Jet2.com | Easy Check-In at both ends. Pre-ordered food delievered to my seat soon after take-off. Happy, friendly staff! | 5 |
EasyJet | Easy Handling, Quick Service | 5 |
EasyJet | Easy Jet Cancelled our trip to Schipol Amsterdam three weeks before departure, a trip that we bought three months in advance to be sure we han tickets for a reasonable price.We now have to pay three times the price.And it's three now.. and still haven't gotten my money yet. | 1 |
EasyJet | Easy Jet Flight - (K4WBXF3) - EZY2519The worst experience I've ever had to deal with an airline in the UK, I had flights booked for the 12th of May until the 15th of May. I arrived at the airport at 14:10. I was standing in the check in queue from 2:30 in the afternoon trying to get to my flight. The queue was so long there was only one person serving everybody. By the time 3:00 o'clock arrived, nobody had even helped me to get checked in. My flight was leaving at 4:10 and the boarding gates closed at 3:30. I had asked for help several times & had been ignored & other peple being brought over from customer service to be helped instead. While I was at the front of the queThe result of this was me losing my flights and having to forfeit the flight & rebook. They told me that I have to pay £110 for them to transfer me to the next flight at 18:45 when it was their fault. there was no appropriate help. there is no Wi-Fi in Luton that could allow you to check in online. I was then told by the customer service who had helped me transfer my flight to contact EasyJet and claim the tax back on the flight that they missed. I had contacted EasyJet. And this phone call was recorded. The representative on the other end had no clue what he was doing and cancelled my flight as we were speaking once I told him I only need to get the tax refund back from an existing passenger that did not make the flight & was supposed to be travelling with me. He Cancelled everything😢So i waited from 4:00 until 6:45 for the next flight. Only to get to the gate to be told that this ticket is not valid. You can only imagine how upsetting this was to me, as this is the first time that this has ever happened.I have not left the country in 3 years and this is the first time going to the Netherlands to see my friends concert & to go support them. Not only did I lose this money for the flight. Which was £110 + £216 prior to booking. Including £465 for a easy jet hotel. Including £25 for bus travel. All in all, this tally is up to about £900.due to negligence. From the customer service at the desk, not knowing what they were doing, not helping customers. Not attending to people that needed to get onto their flights. No assistance. Managers were rude. People were running around not knowing what to do. Telling me to phone EasyJet.This is so unacceptable. I feel so betrayed. I feel so hurt. I'm so upset. I honestly. Don't know how a company can just steal money from you like that. As an individual we have the right to travel in the UK & the service should be provided correctly. If people are being hired to do these services, they should be trained, qualified and educated in helping. And taking pride in their job.I have phoned EasyJet countless times & they keep telling me that this airline is a non refundable airline. I phoned the hotel, they've told me that it's a non refundable hotel. I have lost £900 due to incompetence from a company that does not know how to run, I am absolutely horrified. Deeply upset. Sitting at home this weekend, I was supposed to have a four day getaway. Which turned into an absolute nightmare.Flight - £216 + £110Hotel - =£470£12 national express london - luton 12:30pm£12 national express luton - london 8:30pm(12hour day at the airport)£35 train tickets - amsterdam - rotterdamConcert ticket - £20Money spent in Luton airport - £15 (food) | 1 |
EasyJet | Easy Jet Plus website has been offline for over a week. I want to cancel my membership before it automatically renews but it is impossible.I have tried many ways to communicate with you, all to no avail:1. Seven days trying the Easy Jet Plus Website, which is offline due to being "updated".2. I have tried the Easy Jet Website Chat Bot which only refers me to the Easy Jet Plus website.3. I spent over 1 hour and 59 minutes waiting in a queue to speak to one of your Help Line staff, repeatedly being asked (automatically) to "...hold and one of the team will be with you shortly". The call then automatically terminated after exactly 2 hours.4. I have tried sending this complaint to them via the Easy Jet Airline Contact Form on the Easy Jet Website, but it rejects my Austrian telephone No. no matter how I enter itDISGUSTING SERVICE!!! | 1 |
EasyJet | Easy Jet are acctually horrendous 😂 Found out the flight we were getting with them is cancelled and they were extremely unhelpful in a seriously stressful situation. Disappointed is an understatement. | 1 |
EasyJet | Easy Jet are scam of a company that are charging people for hand luggage that every other flight company has no problem with. They use a smaller size check box than the overhead lockers actually are so that it seems like your luggage won't fit and so that they catch as many people out as possible and make bank off the backs of their customers. Its a straight up scam.The overhead lockers are standard size that all planes of that model have and yet Easy Jet restrict you to smaller bag than any other company. I'd also like to point out that none of the speedy boarding passengers were checked on my current flight. I flew from another country with a different airline and transfered to Easy Jet for the last leg of my journey. I had no problems with the previous company, but these scumbags employ a standard that is unreasonable and so you get charged £50 for having a standard sized bag. You can't do anything about it because the little bin box says your bag is too big, you either pay, leave your bag behind or don't fly I guess?? I'm now sat on the flight, the over head lockers are mostly empty because so many people were charged and guess what, as per usual, my flight is delayed!?! How can one company always have the same problems and be the only company with these problems??? They also claim to be very cheap when in actual fact the flights aren't much cheaper than their competitors. If you can, fly with ANYONE else! | 1 |
EasyJet | Easy Jet are scammers. We were never informed of their "monetise the baggage" policy, until we arrived actually at the boarding gate, and could no longer transfer stuff into our hold cases. My 76 year old wife was charged £48 because her cabin bag, which she has used for years and years had become 1" too long, because Easy Jet had decided to cash in by making a new "rule". They have done this against the background of knowing full well, and in complete contravention, of the decision by the European Parliament's Committee, to enforce this year, in 2024, a cabin baggage rule originally made in 2014. The European Court of Justice refers to airlines' varied size and weight standards for hand baggage, hidden fees, and generally misleading consumers about the true cost of air travel.The two explanations given to us by Easy Jet: The bag is a flight safety hazard, in the event of the aircraft being evacuated. However, by paying Easy Jet £48, the bag was presumably no longer a flight safety hazard. So that's ok then.The other explanation given was that it would not go under the seat, but would have to go in the overhead lockers, which are designed specifically for that purpose. Also, of course, that is exactly what always happened before Easy Jet changed their rules. Incongruously, prior to take off, cabin crew (quite correctly) ask for any significant sized items to be stored in the overhead locker, no matter whether they are an inch too long or not.Now, if that isn't misleading and monetising customers, then I don't know what is.Easy Jet may seem like a cheap option. It isn't. Hidden charges see to that, and if you have a problem, and there are often problems travelling, Easy Jet will do nothing to help you. Indeed, more likely to cause them, it would seem. Better, much better, simply to fly with a reputable airline. Possibly safer too. Who knows. Superficially, it might appear a few pounds more; but, when you need customer service, you're much more likely to get it...You certainly will not get good customer service from Easy Jet. Just look at their reviews. | 1 |
EasyJet | Easy Jet ask the question.When does your passport expires. Yet when trying to board the flight if you dont have more than three months left on your passport then you cant travel. How does a layman person get to find this information out. | 1 |
EasyJet | Easy Jet booking cancellation for Expedia booking. Booked holiday through Expedia. I did not know they transfer payment on my credit card to Easy Jet. When I asked for a refund they would not give it - not their policy so effectively earnonmg £128 from me returning only £14 tax. Flight 5 months away. Disgusting rip off. | 1 |
EasyJet | Easy Jet changed my flight times for a flight to Edinburgh. Due to other commitments I could not make the new flight times. Phoned their customer service line on the Thursday (1hr 20 mins wait). Explained the situation, a further 5 mins on hold and was told my flight had been cancelled and the cost would be refunded shortly. The refund took 6 days (4 working days). Can't complain at the service at all. It would have been nice to have been given a cancellation number but apparently they don't give you one if the call centre cancels the flight. Thank you Easy jet. | 5 |
EasyJet | Easy Jet currently running a guaranteed delay policy just within the 3 hours they would otherwise be paying compensation for. Delayed flying out of and also into Bristol to Split due to "staff shortages" … i.e poor and deliberate managerial decisions which impact the customer but cost them nothing … total delay for return trip 5+ hours but just less than the 6 hours they would have to pay compensation for. This is not a coincidence and Easy Jet need calling out for this. | 1 |
EasyJet | Easy Jet customer service is always excellent. the chat option is super effecient and every query I have had about my flights get solved instantly.Today, Easy Jet representative, Nour, was excellent and solved my issue in just a few minutes. She was extremely efficient, professional and eager to help.Every Easy Jet flight I have been on has ran on time, you have excellent flight attendants and always a pleasure..no stress :) | 5 |
EasyJet | Easy Jet customer service person so very kind and helpful. Wonderful . P | 5 |
EasyJet | Easy Jet deal with Opodo, the fraudsters. They also dump people in the middle of nowhere and lie about compensation, hotels and refunds. Scum of the airline industry, which is saying something. | 1 |
EasyJet | Easy Jet does not even deserve a star. My daughter came to Budapest from paris on 5th jan 2020 and 6 days hav passed her baggage is till not delivered. She has to attend college in paris but shes waiting for her baggage in Budapest. No response from easy jet, its all out harassment for us. Plz people do not fly in this airline at all. Vry lethargic service and staff. Avoid taking EasyJet.. | 1 |
EasyJet | Easy Jet emailed me to tell me that they had rescheduled my flight to Budapest. They also gave me their useless contact number which never gets answered no matter how long you wait. They just don't care. EU rules - forget'em. | 1 |
EasyJet | Easy Jet increased the price not once but twice during booking flights as i had previously booked other family members on the same flight. It was a huge increase in cost so it appears that the more you spend with Easy Jet, the more they will charge. Very angry!!! | 1 |
EasyJet | Easy Jet is probably the worst low cost company in the whole world.Ryanair are angels compared to them.Easy Jet flight delayed with a stopover in geneva, it was impossible to take the 1rst plane without missing the second one to Paris.. We received absolutely NO compensation. NOTHING. We even PAID their bull*** insurance DOHOP but it was obviously a SCAMWe had to pay ourselves knew planes tickets THREE TIME THE PRICE | 1 |
EasyJet | Easy Jet just put my flight from Catania to Milan back three hours which means I won't make my flight from Milan to Sardinia and of course there are no other flights that day. They say I cannot receive a full refund because I did not cancel within 24 hours...the reason being that they only changed my flight on 12/8/20. They have told me that a refund of roughly 40% of the ticket price is on its way in "3 to 5 days." I know everyone is going through a hard time at the moment but this is pretty disappointing behaviour by Easyjet, especially when the flight leaves in over 7 weeks. Your customer service guy was polite but I just hope he will follow through on his promise to refund me the tax component of the fare. | 1 |
EasyJet | Easy Jet lost my baggage and couldn't care less. After 48 hours they only sent one email saying "sorry for any inconvenience ", but no updates to where my luggage is or when I will get it back. Should I go to the shop and buy a new wardrobe? There is no way of contacting them, no numbers are manned "due to covid" although France has lifted almost all Covid restrictions. The irony is that there where only 3 checked bags, of which they lost one! | 1 |
EasyJet | Easy Jet need to rebrand as sleazy Jet. Cancelled the flight with no explanation, couldn't get another flight and had to cancel our full holiday. The next air line to go under, I called it here first | 1 |
EasyJet | Easy Jet put out a scheme whereby you could book flights with them using details of a cancelled flight with Flybe. I went through hours of phone calls to arrange this and when I came to finally book the flight their payment system went down and they asked me to call back the following day. When I called back I was told that their policy had now changed and I would have to pay an additional 100 pounds to book the same flight despite the fact that numerous friends had already booked the same flight at the original price through the same scheme and the fact that it was the fault of their system going down that I could not do the same before the policy change. When I asked to speak to a manager about the situation because it was quite unique I was told that the manager did not want to speak to me and that there was no way of proving that I had been approved for the booking previously. The customer service at this company is a disgrace and I will never fly with them. | 1 |
EasyJet | Easy Jet refused to refund essential expenses following flight cancellation due to Air Traffic Control failure on 28/08/23Before leaving Dalyan for the Dalaman airport on 28/08/2023 to get the flight at 00.20am in 29/08 the Easy Jet App confirmed flight delay , I was unaware of any Air Traffic Control issue at this point .When I arrived at the airport the flight to Bristol was not on the departure board .The airport was carnage , there were families with small children in buggies , families with disabled children/adults/seniors with wheelchair , families "camping"on beach towels/suitcases .There was no Easy Jet staff in the concourse to discuss alternativesThe Dalaman airport staff were inundated with EJ irate customers , and all we were given was an Easy Jet leaflet with minimal information on how to claim expensesThe free customer WiFi system crashed and the airport own system crashed .I am a senior solo traveller, I had no means of accessing information in the airport other than the Easy Jet leaflet . At this point I was feeling very vulnerable and anxious .With no mobile phone signal on my UK SIM card, no airport WIFI if any means , I had no option but to go to arrivals and buy a Turkish Sim Card so that I could access the internet to check available flights back to the UKTELEPHONE CALL COST £42.00 - EXPENSE CLAIM REFUSED.I proceeded to search for flights leaving Dalyan from Bristol , the earliest flight available to Bristol was 02/09/2023 which meant I would have had to stay in Turkey for 5 DaysI searched for other flights going into my local airport at Cardiff and I managed to secure a booking with TUI into Cardiff on 30/08/2023FLIGHT COST £308 , EXPENSE REFUSED . I attached all the email correspondence from TUI travel .I made a decision to go back to the hotel I had booked with for that holiday , not knowing whether there would be vacancies , it was a very stressful and anxious situation .I took a Taxi from Dalaman arrivals back to Dalyan Tezcan HotelTAXI COST 800 TL , EXPENSE CLAIM REFUSED .It is outrageous to refuse the cost of safe travel from the airport back to the resort at 1.00 am in the morning.I was very fortunate that there was a room available in TEZCAN HOTEL, I stayed for 2 days until my flight on 30 /08,HOTEL COST 4000 TL , Only 1/2 THE COST was ALLOWED ,Over a period of 2 days I spent a basic amount on food and refreshments , the cost claimed is not excessive and very modest , I only had breakfast at the hotel , there were no other meal facilities .Easy Jet refused the cost of £10.00 for lunch in a boat trip on 30/08 . I would , again stress that this is out rageous , denying a senior traveller buying a modest lunch. This was a legitimate purchase , how do you expect someone to survive without food ????On my day of departure I took a taxi from Dalyan to Dalaman ,TAXI COST 850 TL , EXPENSE CLAIM REFUSED .The invoice I had was included as evidence in my claim , this is the only invoice I was provided with ..it is totally unacceptable to refuse the claimI arrived at Cardiff Airport at 2.10am on 31/08 , my car was still at Bristol Airport , I had no one to collect me from the airport at that time . I had no alternative except arrange a taxi to collect me and take me homeTAXI COST £71 , EXPENSE CLAIM REFUSED .It is totally unacceptable to refuse the cost of safe travel to my front door .I am at a loss to understand how you can refuse basic ESSENTIAL , food , drink , accommodation and ESSENTIAL transport expenses to allow an individual to get home safely to the UK | 1 |
EasyJet | Easy Jet robbed me of £500 for not refunding my ticket after being cancel due to Covid.Not even informing me only emailing me with option to change my fly.I tried to change but wasn't successful as was telling me only call centre can change.Call centre was impossible to contact.End up be on hold for 3 hours and not even answered.And end up with no fly and no money.Easy Jet is scam.People don't use this disgusting airline.They just robbing people. | 1 |
EasyJet | Easy Jet self check at Manchester is nothing short of a nightmare. Long snaking queues, one to navigate a machine to print your own luggage label then another to drop your baggage and have your passport checked! Everyone is confused about the queues and have difficulty navigating the label machines!! Why do we need to print our own luggage label? Why can't the staff on the desk fo it? It takes them seconds and would avoid the additional queue, mayhem, stress and claustrophobic atmosphere!! Staff just stand there not helpful in the slightest, everyone's stress levels seemingly through the roof. Not the stressful start to a long awaited holiday anyone would want.Manchester layout and security check only compound the stress.Other than that the booking of the flight the efficiency of the plane staff etc are good. You get what you pay for but the self check in.....I advise you to avoid unless you want the prospect of a heart attack. I'll not use Easy Jet Manchester again. Will be trying elsewhere. | 3 |
EasyJet | Easy Jet sells cigarettes that kill people as part of the other items they sell on the airplane.. I can not believe that both the Captain of the plane and lead flight attendant tout/announce via the PA system what a good deal buying cigarettes from EJ and the euros one will save by said purchase. What the F? | 1 |
EasyJet | Easy Jet service is appalling! Our suitcase has been lost for 10 weeks from Naples to Luton. No help, no email replies, no word from them. At this point we just need a letter to claim on our insurance but still no help. What is going on? I do not recommend anyone uses them! | 1 |
EasyJet | Easy Jet was 1 of my favourite airlines until now.On 26th August as I was approaching the queue to board the planeFlight to Amsterdam at 4.25pmI was approached in a non freindly manner beware of Adil who told me that my hand luggage was to big.I replied and said that this case I use regularly and checked the size of the case.He then said that I cannot get on this flight with it.He didn't say it nicely he was very un helpful and arrogant.I then disposed my suit case and had a spare backpack so i put all of my clothes intoo it.I then tried once again he began to check me out.This time he really embarrassed me in front of everyone and wouldnt let me on the plane, he said that I have 2, 2 many bags. Then smerked with his colleagues.I explained that i have bought them from the duty free store with items from JD sports and also a alcohol in a sealed bag..After this I asked to speak to a Manager as I felt that Adil had a problem with me. It turned out that he was.What a joke .He was a biased manager who only asked to check anybody of colour.Bearing in mind this flight was a connecting flight for me, I didn't want to miss it.I had to pay £48 just to get on the plane as Adil wasted my time and I didnt feel happy to be travelling with Easy Jet anymore.I will be taking this further if nothing is done about thisAs I found that he was genuinely rude and put me off ever flying with Easy Jet.This airline is EXSTORTION price of £111 to amsterdam plus £48 also to carry my backpack and 2 duty free bags its not fare. Once I arrived I had to go out and buy another cabin case.this was very unprofessional and embarrassing as alot of people on my flight and others witnessed this. | 1 |
EasyJet | Easy Jet what more can be said other than never again will i use you no matter the price difference. I waited over 2 hours on the phone then at 5pm they hung up . Managed to get through again this morning been waiting an hour and had the 1st loop of the hold music, onto my 2nd loop fantastic !!!I want my £882.80 back!!! | 1 |
EasyJet | Easy Jet, You have one very upset and stressed out Family here. My Son has severe learning difficulties and is unable to fly due to not understanding why people are wearing masks, he would not be able to wear one and would get very distressed with seeing people wearing masks, he would most definitely try and remove peoples masks making it very unsafe for any passengers flying in the airport and onboard the plane, this would also cause an upset with others and my family to have huge amounts of stress.We have collectively been on hold for at leat 11 hours over these last few weeks and each time we speak to you we get a different answer, the last time was a week ago when we was asked to back up our circumstances with a letter from my sons Dr which we have done at a cost of £20.We have sent this letter over on your website as requested from you, this was 5 days ago, we phoned this morning to chase this up and the person we spoke to said she was unable to help and that we needed to email a specific address. When we have emailed that address we got an automated response email stating that this email is not monitored, so back on the phone we go again.After another few hours on hold we finally got through to someone, he said that he will start a request for a refund but based on our flights unlike to go, this is the first i have heard of this regarding our flights. I asked if he could attach all the other information they requested including the Drs letter, he apparently has done that but i won't hold my breath, I also asked if I can call the refund department direct and I was told no as its in India, why is that a problem ? I don't understand why we cannot phone direct.This is an utter shambles and no-one seems to no what they are doing, we have been pushed from pillar to post with no ownership taken from any of your call handlers. I am now told that it is likely to be 90 days for a refund and that despite my Sons condition and the need he has for a holiday away from the home but staying in the uk is not taken in to any consideration.I am utterly disgusted with you as a company I will be contacting the papers and the news channels about our experience and that because of your lack of owner ship and compassion my Son will now have to forgo any holiday this year, making an already difficult time even harder. I await your response on here publicly so see what you have to say out your ethics and compassion. | 1 |
Jet2.com | Easy Well organised procedures and staff | 5 |
Jet2.com | Easy access on and off the aeroplane good reduction on perfume but not available which was disappointing. | 5 |
Jet2.com | Easy access. Good information.On time. | 5 |
Jet2.com | Easy airport experience at Geneva and Leeds Bradford | 4 |
EasyJet | Easy and completed my request quickly | 5 |
EasyJet | Easy and effective, great service, kind assistant. | 5 |
Jet2.com | Easy and efficient | 5 |
Jet2.com | Easy and fast check-in supported by Jet 2 staff. Good service on board and flights were comfortable and on time. | 5 |
Jet2.com | Easy and friendly check in and boarding procedure both ends of holiday | 5 |
Jet2.com | Easy and fuss free no messing about with baggage | 5 |
EasyJet | Easy and helpful chat | 5 |
EasyJet | Easy and helpful once I got to a real person | 5 |
EasyJet | Easy and polite. Thank you very much | 5 |
Jet2.com | Easy and quick check-in at both ends, professional, helpful and friendly staff, smooth flights both ways. | 5 |
EasyJet | Easy and quick service to change seat on checked in flight | 5 |
EasyJet | Easy and quick solution for changing my mistake withou charge. Nice. | 5 |
EasyJet | Easy and quick, thanks | 5 |
Jet2.com | Easy and relaxed. We felt looked after especially at both ends of the trip where people were around to guide us. More room onboard too than on some airlines! | 5 |
Jet2.com | Easy and simple to use with no difficulties. | 4 |
Jet2.com | Easy and simple. Friendly staff. | 5 |
Jet2.com | Easy and speedy check inFlight on timeExactly what you hope for from an airline | 5 |
Jet2.com | Easy and speedy check-inGreat flights on time | 5 |
Jet2.com | Easy and straightforward | 5 |
Jet2.com | Easy and straightforward to book. Cheap to take golf clubs plus hand luggage. Very good communication before flights and the App was very useful for locating boarding passes and flight details. Good service on the flight. The plane was very basic but comfortable. | 4 |
Jet2.com | Easy and stress free | 5 |
Jet2.com | Easy and transparent booking (clear pricing, generous baggage allowance). Felt valued as a customer rather than feeling as if they were looking to catch us out with extra charges. Great flights, full flight information prior and during flight and even informed on arrival as to likely estimate for baggage wait. Great inflight meal with good food and quality brand tea and coffee. All staff friendly, polite, and clearly visible and identifiable, happy to help. | 5 |
Ryanair | Easy app to navigate through and use. Fast and effective onboarding/ outbording, for a cheap price. Never experienced any delay over 40 minutes although I've flown with Ryanair more than 20 times | 5 |
Jet2.com | Easy as usual , no problems | 5 |
Jet2.com | Easy bag check in because lots of staff who were all very pleasant were working .Flight itself was smooth and the stewards worked incredibly hard the whole time.Staff were very friendly . | 5 |
Jet2.com | Easy bag drop with no queues, friendly staff. Cabin crew friendly but professional. | 5 |
EasyJet | Easy baggage drop at Gatwick but boarding was disorganised. Onboard service was good and flight arrived on time. Seat was cramped and no space for bulkhead passengers to put hand luggage in overhead compartments nearby, so had to store them many rows behind! | 6 |
Jet2.com | Easy boarding - no mad rush. Good inflight service. | 5 |
Jet2.com | Easy boarding and helpful cabin crew | 5 |
Jet2.com | Easy boarding at Corfu Airport with middle rows boarded first preventing congestion at the front and back of plane. Usual good service from crew. | 5 |
Jet2.com | Easy boarding at Leeds BradfordStaff cheerful and welcoming | 5 |
Jet2.com | Easy boarding in both journeys but unpleasant delay up to 30 minutes waiting inside the airplane twice once going and then returningBestLeo | 4 |
Jet2.com | Easy boarding process even with golf bags. Full plane but great service as usual. Certainly our preferred airline. | 5 |
Jet2.com | Easy boarding process, helpful staff . | 4 |
Jet2.com | Easy boarding very little time on the ground once on board staff were helpful and friendly. Flight on time. | 5 |
Jet2.com | Easy boarding, flight arrived early both way's.First class | 5 |
Jet2.com | Easy boarding, on time, and curteous staff | 5 |
Jet2.com | Easy boarding, there should be an email that directly takes us to checking-in to our flight however, not a long process to find out booking number. | 3 |
Jet2.com | Easy boarding, took off on time. Friendly, courteous and extremely efficient staff. Frequent Jet2 travellor, never let me down. | 5 |
Jet2.com | Easy boarding. Friendly, helpful cabin crew. Announed discount vouchers could be obtained from crew when leaving plane, only to ge told three were none. | 4 |
EasyJet | Easy booked flights perfect service and ontime updates while on holiday no issues | 5 |
Jet2.com | Easy booking , good price. Comfort & friendly crew. | 5 |
Jet2.com | Easy booking ,straight forward check in ,pleasant staff both at bag drop and on board.Both flights. | 4 |
Jet2.com | Easy booking - courteous and helpful staff at airports. Flights on time.Enjoyable. Staff on board very good. Food and drinks excellent.Can't fault a thing and would def rebook this airline | 5 |
EasyJet | Easy booking after comparing lots of different holiday sites for the same hotel, airport etc & as we were booking for 13 as a family trip this was important. However, one of the children in our group is 16yrs & Easy Jet only go up to 15yrs which I feel is unfair. We found the same holiday on Love Holidays who go up to 17 yrs for children & like for like much cheaper. We have emailed Easy Jet price guarantee & hope they will honour their Price Match promise. Our other son booked with Love Holidays as again cheaper deal.JUST TO ADD, HAD REPLY BACK FROM EASYJET. AS JUST OVER 24HRS SINCE WE BOOKED WOULD NOT HONOUR PRICE MATCH & NOT BOTHERED IF WE CANCELLED & TOOK OUR CUSTOM ELSEWHERE. SAYS IT ALL REALLY, NO CUSTOMER CARE. | 3 |
Jet2.com | Easy booking and check with the jet2app. Very friendly staff, Al in all a lovely experience | 5 |
Jet2.com | Easy booking and great service. Highly recommended. Thank you. | 5 |
Jet2.com | Easy booking and previous flights I've taken with jet have been fab | 5 |
Jet2.com | Easy booking friendly staff airplane clean and tidy | 5 |
Jet2.com | Easy booking friendly staff and efficient service | 5 |
Jet2.com | Easy booking on the app, no delays, great as always. | 5 |
Jet2.com | Easy booking online. Online check in is easy to use. Small queues at airport for weight machines going out, however they are more time consuming and not always easy to use with a lot of staff standing around. On return, no queue straight to a person for quick and easy check in/weighing of suitcases. | 4 |
Jet2.com | Easy booking process, efficient check in, friendly service and flights on time. No issues at all. | 5 |
Jet2.com | Easy booking process. Boarding and flight smooth and easy. Comfortable seat. | 5 |
Jet2.com | Easy booking processCompetitive pricingExcellent flights and service | 5 |
Jet2.com | Easy booking system and competitive price. Not a 5 star review as was unable to check in online (tried most days a week before travel) even though travelling with a child we had to check in at the airport. I had not pre booked seats so was very anxious about being allocated a seat next to my young daughter. This was the same for both outbound and inbound journeys. To increase the chances of us sitting together we arrived at the airport check in very early and got 2 of us together (out of 3). However, on the outbound journey our allocated seats were next to an emergency exit, would have been fabulous if my daughter wasn't 8 and unable to sit in that row! I have to say the stewards were excellent at assisting us with the issue. | 4 |
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