Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Easy jet , more like hard jet , customer service is shocking , never respond and cannot speak to anyone , jve logged complaint after complaint , they owe me money for 2 cancelled flights , but they avoid saying circumstances beyond their control 😡 | 1 |
EasyJet | Easy jet Staff in the luton airport are rude and helpless. Even the customer service staff over the phone was helpless and they dont know what they are doing.We have been refused entry after checking in our bad and issuing bording pass. Just because we are 2 mins late in the security entry. 7 of us have to stop flying because of that 2 mins. Airport staff confirmed that we can be allowed inside if the easy jet staff allow us. But easy jet staff are arguing and didnt allow us. They were very rude and made me think any one without any skills can be employed in easy jet. | 1 |
EasyJet | Easy jet app ... is....Crap | 1 |
EasyJet | Easy jet app is the most idiotic and inefficient one I have ever seen | 1 |
EasyJet | Easy jet are a good airline, but do not take their car hire with europcar. I have had a very bad experience, having to shed out more money for insurance when I already purchased it from easy jet. When I contacted easy jet they were not interested,europcar did not even supply the car I had paid for so I lost out on insurance & car hire costs. | 3 |
EasyJet | Easy jet are disgustingly ridiculously bad!!!Worst experience I've had travelling and trust me I've travelled the world with some of the cheapest airlines going. Hopefully you will go bust during these trying times as you really don't seem to care about your customers experience on your poor excuse of transport!!!! Well done as I had to spend a week without vital medication....would really appreciate contact regarding the issue as can't seem to get any joy through the proper channels thanksVery unhappy traveller | 1 |
EasyJet | Easy jet are the worse airline I have ever been with. They should be banned!!!!!! | 1 |
EasyJet | Easy jet at Geneva airport is an absolute joke, queuing for 3hrs to check in and then at every stage through security and passport control. It is clear there is not enough staff and too many flights . To add insult to injury sat on tarmac on plane for another 90 mins and counting as waiting form paperwork to load cases..calling it a shambles is nowhere near strong enough | 1 |
EasyJet | Easy jet ate the worst air line in the entire world we where flying back from turkey there was a medical emergency on the plane so we had to divert to Germany Frankfurt main where we could not take of again so we all had to leave the plane sleep on the cold airport floor for 16 hours with not one person coming to see us from easy jet we had no food or water they promised us a voucher at 6am we never got the voucher until 30 minutes before our plane was taken of again to Edinburgh airport don't get me wrong we had to divert the plane to Germany because someone from my group had a mini heart attack she is fine now but my issue is we where left stranded in a country we never should have been in and left to do what we could we never had any cash left as we spent it all on holiday so I was left drinking water from a water fountain and to this date easy jet have done nothing to resolve this problem so please if you go on holiday fly with jet2 not easy jet they don't give a hoot about you and the pilot said that to us as well i really hope easy jet see this and contact me to discuss this matter | 1 |
EasyJet | Easy jet become another Ryanair.Got to paid 30€ for the hand luggage that I've been always travelling with.Every chance they get they try to fool you out of money. | 1 |
EasyJet | Easy jet become very bad airline, they sale the set with no luggage except under the seat bag, which I had, at the airport the Handel of the bag did not go into there sizing unit by one CM, they say I must pay for the bag, I was forced to pay, later the flight was delayed over 2 hours going and one hour getting backDONT use easy jet | 1 |
EasyJet | Easy jet cancelled flights you can only get refund via phone line which simply switches to automated message between 8 and 5 why do they not allow you to demand your rightful refund online ...I got one do not know when this virus issue will go away yet they say you have to have a voucher or take a flight pre Nov 2020 .....Easy jet know something the world does not know ...they are simply dodging issue of refunds ...in my view they should be held up for exploiting the current situation by the government...I for one will never fly with them again they are as bad as Ryanair in my opinion | 1 |
EasyJet | Easy jet cancelled my July flights, due to Covid. As instructed, I applied for a £660 refund online. Today I was sent a vouchure instead. I want a refund. Now hanging onto the Customer service line to try and get through to somebody. | 1 |
EasyJet | Easy jet cancelled my flight worth £400 and gave me flight voucher instead which I told then I can't use it because I don't have any plans for future holidays, I don't have money and I need a refund. I contacted customer service and they refused to give me money back. Avoid this shambles company!!!!!Go to Ryanair instead, is 100 times better they gave my money back straight after cancellation! | 1 |
EasyJet | Easy jet cancelled my flight. We are still waiting over a montn for a refund. It is impossible to contact them, both my wife and I have tried their so called "contact number" and we have both waited over an 11/2 hours and gave up. You can not e-mail them. Then contact form gives no acknowledgement that it has been received. They deserve to go to the wall for treating regular customers this way. | 1 |
EasyJet | Easy jet cancelled our flight after a 4 hour delayed. It was 9pm and no more flights available to get to our destination. All the passengers were stranded and no one to talk to. Easy Jet does not have any customer service agents on site. Everything is done online. Flights to our destination skyrocketed from $200 to $1,000 with other airlines in a matter of 30 minutes. Easy jet had no more flights available until two days later. Hotels were super expensive since it was Paris, last minute reservations and so many people desperate to find a place to rest. End up paying almost $800 euros in hotel cost for one night and completely changing the course of our vacation. Easy Jet cancellation forced us to completely cancelled our time in Italy and going to Spain instead. It was so stressful and tiring for our family and we were all sad we could do our vacation as planned. I suggest you spend a little more and fly with a reputable airline. It will not happen to us again. We learned our lesson. | 1 |
EasyJet | Easy jet cancelling flights left right and centre at beginning of Feb (not due to Covid 19- kept claiming was due to "extraordinary circumstances". Applied for a refund, was told it was going to be within 5 days and still haven't received it. Tried phoning them but their call centres are closed down! What a disgrace cheating people out of their money. | 1 |
EasyJet | Easy jet customer service have just informed me that our flights can not be refunded or replaced with a voucher as the " higher authority" ie the Scottish Government has not informed them that there are legal travel restrictions in place, due to COVID-19 which do not allow us to leave our local authority area tier 3 to travel to Edinburgh Airport to catch our non essential flight. They obviously do not follow their own advice and keep up to date with local travel restrictions . Quote their public information on easy jet website 3/ 12/ 2020 I used this and got a full refund. | 1 |
EasyJet | Easy jet does need to get there professionalism sorted at the airport. I think it gives themselves a bad image on offer low cost flights that it gives the staff the right to treat customers with very little respect . boarding planes with easy jet is awful there is not discipline(Northern Ireland ) check in desk,, never enough staff to cover on at check - I think they need to get training out of Singapore Airline staff/ Philippine airlines/ this is first class service dealing with people | 1 |
EasyJet | Easy jet flight from Luton to Belfast. Pilotbtook us to the wrong gate and we had to wait on busses to arrive to take us to correct domestic gates. Very incompetent team. Always late. Worst airline about | 1 |
EasyJet | Easy jet has really improved a lot over the last few years. However one thing they continue to do is say they are boarding when they are not. Today people, after boarding checkin, waited 25mins in corridors and stairs to board. This is not a one off and happens on most flights. | 3 |
EasyJet | Easy jet has saved my holidays ! they kept the flights in order to allow me to leave and return. other thieving companies cancelled their flights without any refunds ! so it was less simple to organize my holidays but i had it.just to mention few points about the delay of each flight (45' and 2h) due to adding airplane issues. | 4 |
EasyJet | Easy jet have just cancelled our flight to Kefalonia next May for no reason , but you can still book a package holiday for that date . We have now lost three days of our holiday at a cost as we have paid for the villa up front . Not the first time they have done this . | 1 |
EasyJet | Easy jet holidays true to there trust pilot rating havnt let themselves down.there customer services and care is shocking.we booked a holiday to Portugal for my sons football showcase from manchester easyjet cancelled are flight 2 weeks before we are due to fly and emailed us a alternative from Gatwick london at 6.30am,no customer consideration or effort gone into this as if id off wanted to fly from london when i booked a flight from the northwest and a pm flight not a early morning and now we have to what upton 28 days for a full refund.shocking customer service,what happens if we didn't have the money to book with a reputable travel agent like jet 2 holidays then we wouldnt be going and have a very upset 10 year old son left at home whilst all his team mate were out in portugal.all we got was a simply email saying sorry your flights been cancelled.no explainastion,would off been nice a phone call to disscuss are options.plesse take my advised and dont put yourselves through this stress and book with the likes off jet2 they have been amazing | 1 |
EasyJet | Easy jet is a bus with wings and no mistake. If you have a small cabin bag and a boarding pass on your phone your laughing. However easy jet are trying to make this idea work in a country that is virtually in ashes. Flight times are constantly changed and delayed as the Tories continue the destruction of the UK transport system so its very rarely easy jet that is to blame for all the kach. I flew to Inverness yesterday from a jammed solid Gatwick . We live in a country now where no one speaks to each other , heads are buried in phones or wear big daft headphones that make the coolest dudes on the planet look like tools . So it's a silent , expensive cramped miserable experience. However on THIS flight we had a stewardess with a sense of humour. She announced " welcome to Edinburgh " as we arrived in Inverness thrn said she was just " checking that we were awake " . She regularly apologised for the poor experience , delays and kept us all up to date as often as possible. In a world where you get thrown off a plane for farting it made a nice change. The UK service sector has lost its sense of humour and it desperately needs to be restored. Easy jet need to track this member of staff down ( Gatwick 12.25 to Inverness yesterday ) and make her head of customer services. She gets the 3 stars. Everything else was just pain. | 3 |
EasyJet | Easy jet is a criminal company that abuses passengers' right with tricks and by not answering the phone. I did a ticket from Catania to Copenhagen via Berlin with easy jet. Easy jet then first changed the time of the flight from Catania to Berlin and then canceled the flight. They only offer a voucher for the flight from Catania to Berlin, and what about the actual flight I bought together with the ticket from Berlin to Copenhagen, that is my final destination?? Well, for them these are two separate tickets!!! They don't care about their customer, have the worst customer service on the planet and do not answer calls. I have been waiting for over a hour to talk to their customer service and suddenly they dropped the call. It's disgusting their behavior. Companies like this deserve to fail. Do not use easy jet if you don't want to be cheated. | 1 |
EasyJet | Easy jet is a fraud.They charge me twice for hand luggage.My voucher value was 12 pounds. Don't fly with them | 1 |
EasyJet | Easy jet is always our first choice for holidays but something happened during our flight from Santorini to Manchester 21:55 last 19/09/23. I accidentally touched a male flight attendant at the back because my wife want to buy a diet coke. I did not expect for what his action about that, he shouted to me " DON'T HIT ME" maybe i am wrong for touching him. I did not hit him just a soft touch at the back. If i am wrong he can talk to me in a nice way not shouting to your customer. I hope it will not happen again to other passenger. | 1 |
EasyJet | Easy jet is becoming ridiculous.Prices are extortionate, by the time we add up luggage, cabin and on hold, it's as expensive as major airlines like British Airways.The service however is poor. Their app is not working correctly, when tou informé their staff they tell you it's not reliable, wondering why it's been developed by the company.The delays are constant. I often fly from London to south of France and we cannot ever be on time.Two flights a week apart from London to toulouse and both flights are delayed by the exact same time. Seems very repetitive and almost planned.They don't even offer some water, some apologies, they give you 100£ for easy jet holidays which is ridiculous - if their plane can't be on time I don't want to go on holidays with them.Overall poor poor poor service and despite them having the monopoly on some airports I would rather fly further away than fly with easy jet again. | 1 |
EasyJet | Easy jet is one of the worst travel service ever. At least few years ago they were cheaper than the serious airlines, now is not the case anymore. And in exchange of regular fares, you get a not existing service. If a miracle happens and the flight is smooth, is ok, you just have to stand a crap airplane. If you have a cancelled flight, the nightmare begins. No assistance on site, call centres unreachable, they try to hide your rights as traveller and if you manage to reach someone is rude and without solution. I prefer to spend 12 hours in a train that travel with this con artists. | 1 |
EasyJet | Easy jet is the worst. We were on vacation in Barcelona and flying to Paris for a few days. After Trump cancelled all flights from Europe, we could not go the Paris anymore and we were trying to fly home immediately from Barcelona. Easy jet did not care, they said they could not refund me because the flight was still schedule to fly. I told them that we needed to get home to the USA and they didn't care. Easy jet doesn't care about its customers and just getting our money. What a scam!!! Don't book with easy jet!!! | 1 |
EasyJet | Easy jet is usually good but, on this occasion, I had a flight booked from the IOM to UK on a Wednesday night. This flight was cancelled and moved to Thursday evening with the only option being to keep the flight or a refund. I have a wedding on the Thursday which I wouldnt make with these flights and now no other option to leave the isle of man other than a ferry to Heysham which means I would need to take additional days off work (which I can't do) or a flight with the one other airline we have which was over £100 more. There was no apology when speaking to customer service, just that it was not possible and when I asked for compensation in flight difference to change airline, all that I was told was this is not possible. Extremely unhappy | 1 |
EasyJet | Easy jet just rob you had to pay £48 extra for hand luggage cos it was 1cm short of the hole it's goes through when boarding yet fitted comfortably in the over head space also used the same hand luggage with different airlines also other passengers had much larger hand luggage and wasn't told so obviously at random also toilets was out of service yesterday seems cheaper to book with them but not really | 1 |
EasyJet | Easy jet lack communication and the ability to resolve complaint correctly and professionally.If you raise a compensation claim you need to keep chasing this as they will just close the case without communicating that. | 1 |
EasyJet | Easy jet now are taking bookings cica 18th may , I had to get my refund under section 75 credit consumer act from my cc provider, so post mid may is that how a potential customer of easy jet , gets a refund , which as time goes by and cash flow further depleats very much more for easy jet , and if the UK government do not advance any more life saving injection of cash , what then , a call reclaim center with just a recording that thanks all for patients, why should any one give free loans , and do you believe that this terrible times will cease by then , and the needed restrictions on all destinations once their , and with many easy jet airline staff made redundant , will they have the crew to facilitate this life saving needed rush of booking , I for one was bitterly disappointed at the demise of a buisness which is always paid in advance, and the totol lack of respect for the honest Joe, easy jet you will reap what you have sown , GOOD LUCK | 1 |
EasyJet | Easy jet on this occasion were a nightmare flight cancelled as i went to boarding gate with 20 mins to go.No explanation given and luggage that had already been put on plane had to come off again. They were under staffed and no where to make enquiries.They do not make it easy to claim a refund as flight was in May we are now in July and not recieved a penny yet.Will not be using them next time...As of 27/7/22Seems like reviews on Trust pilot makes a real difference as Easyjet has been in contact and started paying out.. | 1 |
EasyJet | Easy jet online chat advisor Nour was a pleasure to deal with and resolved my issue straight away. Nour answered all of my queries.straightforward, Quick and easy | 5 |
EasyJet | Easy jet refunded to third part instead of card booked on. | 3 |
EasyJet | Easy jet refuse to refund me for the flight i booked which was then cancelled, i no longer have the card i booked with, and they will not refund what i paid to my new account. When asked if i can speak to someone senior about this they told me that all the seniors are french speaking and so there's no real point...don't waste your money! | 1 |
EasyJet | Easy jet s web site not working and no one in the chat!...:-( | 1 |
EasyJet | Easy jet seem to be trying g to make money on the side by charging passengers for luggage I was charged as they said I hadn't paid for hand luggage but my invoice clearly stated I had. I wasn't worried because I thought when I got home and sent them all the evidence it would be refunded. Instead I was sent on a never ending cycle of emails and denials. Day light robbery. Wouldn't use them if I had an alternative to choose from. | 1 |
EasyJet | Easy jet to Malta has anyone been stopped from flying because they had. Not digitally registered online eu plfResponses would be grateful | 5 |
EasyJet | Easy jet. Booked a return flight to Edinburgh realised the flight going out was wrong day so rang up to cancel. Guy at customer service cancelled the incorrect date. I made it clear i didnt want the return flight cancelled just the wrong date going out. Coming home with boarding passes went to get on flight only to be told by woman at checkin desk our flights had been cancelled. I told her no it was just the flight coming in. She wasnt helpful rude and just told me to ring customer service. I phoned them and they said they wouldnt do anything for 72 HRS and ill have to make my own arrangements. Went back to checkin desk tried to talk to same woman she at one point walked off halfway through the conversation. Disgusting. I had to rebook flights as there was no way of getting home. It was there mistake and i had to pay. If i had no money I would have been stranded. | 1 |
EasyJet | Easy jet. I will never book a flight with you again.Had to cancel my flight and trip taken ever year due to diagnosis from doctor and told not to fly until sorted out. Paid £500 for two pax. On their web site it says a cancellation fee will be taken £50 per person. So rang to cancel. Told that the total refund would be £29 per person . Such liars. Back to Wizz Air or any other airline apart from EJ. | 1 |
Jet2.com | Easy no fuss checking in. Friendly helpful staff. On time there and back. Food simple, but tasty, decent price. Enough room to get comfy in seat. | 5 |
Jet2.com | Easy no fuss experience. Superb ham and cheese toasties! | 5 |
Jet2.com | Easy no fuss going through, fabulous airline fantastic staff, | 5 |
Ryanair | Easy on line booking with no frills.Boarding passes down-loaded and printed at home, so quick and easy check in at both ends.Flights were on time.Suited our needs and without complaint. | 4 |
Jet2.com | Easy on line booking, good prices,and we for the first time got a voucher for flight only which we used ,thankyou , normally it's just money off a package. We have flown with you now for 10 years approx and never had any issues keep up the good work | 5 |
Jet2.com | Easy online booking and check in, quick efficient bag drop and boarding, flights on time, friendly staff, on the whole a pleasant flight experience. I would recommend to anyone | 5 |
Jet2.com | Easy online booking with plenty of options to tailor make your ideal holiday.Excellent rates and friendly staff. Jet2.com offer full package deals or just flights so you can build the holiday of your dreams. | 5 |
Jet2.com | Easy online check-in, flights on time, 1st time with this company and I will definitely use again | 5 |
Jet2.com | Easy organised check-in. Friendly staff in the airport. The cabin staff were great. Efficient and friendly. | 5 |
EasyJet | Easy other than a bit of a wait for a person | 5 |
EasyJet | Easy peasy, fast customer service advisor allocation and was dealt with very fast, no waiting around for responses. Dealt with my matter efficiently, very pleased x | 5 |
Jet2.com | Easy process Friendly people On time departure and arrival. | 5 |
Jet2.com | Easy process throughout. Helpful and friendly staff. | 5 |
Jet2.com | Easy process to book flights and sundries. Great leg room on every flight i've had . | 5 |
Jet2.com | Easy process, no transfer busses, good flight, will def use again. | 5 |
Jet2.com | Easy process. Great staff. Quick flight time and all round happy. Flew with kids who were given stickers. | 5 |
Jet2.com | Easy processes, friendly staff, on time | 5 |
EasyJet | Easy processes, very helpful chat assistant. | 5 |
Jet2.com | Easy queue free check in, very helpful staff. | 5 |
Jet2.com | Easy quick check in at both ends. Punctual, very pleasant cabin crew. Onboard service good | 5 |
Jet2.com | Easy quick check-in. Flight was delayed at takeoff, but captain kept us informed. | 5 |
Jet2.com | Easy quick check-in. Staff always helpful. Staff on born always polite and again helpful | 5 |
Jet2.com | Easy self check in for bags. Good seat, meal and baggage plan. | 4 |
EasyJet | Easy service son the chat, Shak was very helpful 👠| 5 |
Jet2.com | Easy site to make your booking on with regular updates when holiday getting near. Cheerful & helpful staff at the airport | 5 |
Jet2.com | Easy smooth boarding, friendly helpful cabin crew. | 5 |
Ryanair | Easy ticket purchase, great informative app and plenty of reminders about bag size with the option to upgrade.Crew are friendly and efficient. No frills, great service and nicely priced flights. Will definitely use again. Jill Whitehead-Berry. | 5 |
EasyJet | Easy to add children to existing booking, but still have to chat with agent for 15 mins to do so.Having it as a self service would be better and quicker. | 5 |
EasyJet | Easy to add patient | 5 |
Jet2.com | Easy to board and very helpful ground crew when checking in your bag. | 4 |
Jet2.com | Easy to board great helpful staff service on board went very smooth staff were there to look after you and they did a fantastic job | 5 |
Jet2.com | Easy to board staff really good felt they wanted to serve | 5 |
Jet2.com | Easy to book | 4 |
Jet2.com | Easy to book 22kg luggage allowance. Lovely friendly and supportive staff at check in, flights were on time ( return even arrived 30 mins early, good leg room on the plane. Comfortable flights , nice air hostesses , good and friendly info from the Captain which was clear and audible. | 5 |
Jet2.com | Easy to book and check in helpful staff on hand .Great to see that they offer gluten free food | 5 |
Jet2.com | Easy to book and check in on line. No delays, flights on time outbound and return. Baggage reclaimed in sensible time span on both journeys. | 5 |
Jet2.com | Easy to book and check in online. Lovely airport staff who were really helpful.In flight staff especially on the return flight were so helpful and friendly. | 5 |
Jet2.com | Easy to book and choose what extras you want to pay for. Left on time, arrived early, seats booked were very good especially row 2 for extra legroom.Cabin baggage only so no delays for carousels etc.Very good and better than the budget airlines for much the same price and with better flight times ( ie not arriving in the middle of the night) | 5 |
Jet2.com | Easy to book and manage booking via App. Efficient check in at airport. Flights on time. Good in flight experience; great flight information and friendly efficient flight attendants. Would definitely use Jet2 in future. | 4 |
EasyJet | Easy to book and see all flights options in a calendar view to get the best flights. All the extras can get confusing but if you take your time you can easily get the best price. | 5 |
Jet2.com | Easy to book and the flights were great and on time.Cabin crew and ground staff were excellent | 5 |
Jet2.com | Easy to book cost effective for flights, staff very friendly and knowledgeable. Have always used Jet2 as our preference, | 5 |
Jet2.com | Easy to book excellent flight and the captain spoke couldn't fault it | 4 |
Jet2.com | Easy to book flight on line. Helpful staff at check-in. I had some luggage that was oversize. Boarded on time, with plenty of Jet2 staff around to sort any issues. Nice experience all round. Thank you. | 5 |
Jet2.com | Easy to book flight with good FAQ and telephone helpline.Air craft clean and air hostess polite. Bit difficult getting things into crowded overhead compartments, some support would have been useful. Some extra staff during the final checkout before boarding would have reduced the wait time in queue.Pretty good value for money though & positive experience all round. | 4 |
Ryanair | Easy to book flights and cheap prices.What's not to like? | 5 |
Jet2.com | Easy to book flights and prices are very reasonable.Easy to book special assistance.Staff at airport and on flight are always polite, friendly and professional. | 5 |
Jet2.com | Easy to book flights as well as car hire. They were very accommodating when myself and my sister were a minutes late. | 5 |
Jet2.com | Easy to book flights me and family would be happy if you could sort out better prices for extra luggage it's a bit pricy for families on a budget | 4 |
Ryanair | Easy to book flights. I always flew on time with Ryanair. Would like flights in Fridays to Fuerteventura from BCN | 4 |
Jet2.com | Easy to book great prices | 5 |
Jet2.com | Easy to book my flights or holidays. The staff have always been spot on. | 5 |
Jet2.com | Easy to book on line reasonable prices spacious seats attentive staff | 5 |
Jet2.com | Easy to book on line with efficient and courteous staff providing excellent service at airport and during flights. | 5 |
Jet2.com | Easy to book on line, efficient friendly staff, good in flight service | 5 |
Jet2.com | Easy to book on line. Boarding passes easy to access via the appPlenty of staff to help at both airports | 5 |
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