Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Easy travel from check in to destination with help on hand if needed. | 5 |
Norwegian | Easy trip from home to Stewart International, NY. Check in and boarding was a breeze. Friendly, efficient cabin staff. Flight left early. Could improve food/snack purchase options. I had pre paid for a meal but was still hungry. Using a credit card for a $3 snack was weird. The daytime flight is great. Landed in Dublin at 11pm. | 7 |
Jet2.com | Easy website to follow. Flight only not the cheapest option. However, plenty of friendly staff available at airport check in. Flight attendants so friendly and welcoming. The only real negative was my seat on the return flight was really uncomfortable. | 5 |
EasyJet | Easy website to navigate and Mohammed was very helpful. Thank you | 5 |
EasyJet | Easy website, competitive prices, easy to access detaisl, an dlike the email updates | 5 |
EasyJet | Easy « late » jet the new name of this low cost, high fees company.The don't care of you but they like a lot your money.They lie from start to the end.There's never the price, never the time, never the good informations they provide.If you could ! Stay far | 1 |
EasyJet | Easy! Thank you. | 5 |
EasyJet | Easy(?!!)Jet left about 30 people stranded at Malaga today because their staff were wrongly informed about required codes for PCR/covid forms. Would not listen to anyone pointing out they had valid tests, nor double check with UK border control. Seems they wrongly implemented a new code format required only from 31/3, 11 days early. Leaving an old lady stranded in tears - and my friend stranded, with visa/ right to remain, about to expire. Zero customer service or assistance. "Easy" Jet Refused to refund ticket - or rebook onto next flight - despite wrongly refusing boarding (we double checked rules with the test company who DID contact border control; forms were correct and we relayed this info. Test company even messaged UK border control to try to help resolve). Absolute shambles. No care for customers in extreme distress. Total mismanagement in boarding processes. appalling for multiple passengers who could not travel due to their staff mistakes. Had to emergency rebook, at our own expense, on British Airways - who thankfully do have a customer service phone line that works and IS helpful in a crisis. AVOID using easyjet. | 1 |
Jet2.com | Easy, and reasonably inexpensive | 5 |
EasyJet | Easy, fast & efficient to deal with.No problem at all with contact.Would definitely use again.Flights on time ( outbound & inbound ).Good friendly service on board & reasonable prices.Recommended. | 5 |
Jet2.com | Easy, fast check-in whizzed through customs and a nice relaxing flight. Stewards are always so busy serving food and drinks and selling the duty free. For someone who genuinely hates flying, it was a pleasant experience! | 5 |
Jet2.com | Easy, great to deal with. Staff were happy to check in our carry on luggage both ways! Couldn't recommend more! | 5 |
Jet2.com | Easy, on time and trouble free | 5 |
EasyJet | Easy, quick and very efficient | 5 |
Jet2.com | Easy, quick check in at airport and lots of staff on hand to help. Flights on time and staff on board were friendly, efficient and helpful. Always have a good experience flying with jet2. | 5 |
Jet2.com | Easy, quick check in, no delays. Quick flight. Helpful flight attendants. | 5 |
Jet2.com | Easy, quick check in. Staff friendly.Flight on time. Crew friendly.Passport control at Larnaca was chaotic but not Jet2 fault.In spite of that, no real delay. | 5 |
Vueling | Easy, simple and sweet staff. All around a great experience | 5 |
Jet2.com | Easy, stress free flight - thanks!Everything was pretty basic, but felt clean, new, friendly, safe and great value for money. First Jet2 flight but it won't be the last, we were really happy with the experience. Great staff too. Definitely recommend. | 5 |
EasyJet | Easy, understanble and open | 5 |
Jet2.com | Easy. Great staff, gates clearly marked and accessible all through flight. Best budget airline I've flown with. | 5 |
EasyJet | Easy. Simple and fast.Friendly and helpful operator | 5 |
Jet2.com | Easy. Transition from arriving at the departure area through to boarding. There is always plenty of helpful staff, unlike other airlines, this is what makes it a five star service. | 5 |
EasyJet | Easy.frustrating at first trying to find how to chat to a human instead of an automated machine...but once through pretty straight forward. | 4 |
EasyJet | EasyJet Cancelled our flights to Berlin in 2020, we rebooked for 23/05/22. They emailed hours before the early morning flight and cancelled the flights. We rebooked for this morning and they cancelled again this morning. We shall never use EasyJet again. We do not trust this airline anymore. We've lost a lot of money on both these holidays for hotels and train travel. We've had to put 1 star but they don't deserve any stars. We recommend that you do not book with this airline. | 1 |
EasyJet | EasyJet Car Hire will take bookings and charge for services which they cannot deliver. They will then without discussion reject any claim for refund. When I tried to query/challenge this decision, my email was rejected on obscure technical grounds. | 1 |
EasyJet | EasyJet Car Rental bought as one of the flight extras. Don't do it! You lose all rights or expectations of customer service if you do. In the event of an issue recently- admittedly my fault, but not entirely in my control, I found myself at Geneva airport needing to make a change to the main driver. Yes I should have let them know a couple of days before - I do have a job, and in that busy period before going away, I had not thought to contact them or consult the t's and c's. However Enterprise would have made the change that morning on the phone had I booked with them direct, I couldn't even get hold of easyJet on the phone to even ask someone. So if only for those times as a human customer that you may make a mistake, your only expectation of being treated as a valued customer - is to have the contract direct with the rental company. | 1 |
EasyJet | EasyJet Castmer service not good . | 1 |
EasyJet | EasyJet EZY8012 25 April 2024Cabin crew vile especially the delightful Carl who is point blank rude. If this is how speedy boarding is supposed to be and be barked at by this condescending idiot then he should clearly work for another airline or in fact, not work at all.No one on this flight have been treated as customers, just cattle !It is high time the Exec of this airline read these reviews and act upon these comments and sort staff like Carl out, or just sack him ! | 1 |
EasyJet | EasyJet Flight 6487 to Sharm El Sheikh, cancelled after seating on a plane for more than 3hrs. The flight crew didn't really know what was going on. All we were told by them is the plane was overloaded with luggage and cargo by DHL, they had to re-distribute the weight, on the plane. And then we were told, that we won't be flying to our destination, and we were told that we would be reschedule, on a flight the next days which was a lie as there were no flights available as the are all full no easyJet representative came to the plane to explain what is happening next. We were disembarked eventually, and were put through to the arrivals hall, which meant we were going nowhere, we waited a further hour and a half for our luggage and still no representative. Eventually the representative, came to just hand out leaflets only on how to receive compensation. the customer service doesn't exist at all they have no customer service skills whatsoever and yet they send emails saying how committed they are for customer service. My self and my family, will never fly with easyJet ever again | 1 |
EasyJet | EasyJet Geneva airport boarding staff were rude, direct, totally unhelpful. I have flown with easyjet many times, never been subjected to such shocking mistreatment. A bag that was full of just food was not allowed on board and I was told either bin it, pay 72 CHF or miss the flight. Jobsworth, unkind human beings. A disgrace to easyJet and mankind. | 1 |
EasyJet | EasyJet HOLIDAYS- ok until you need to contact.shame, the booking and online detail was good. Unfortunately the (included airport transfers) had NO DETAILS.. the only way to contact was via chat bot (which did not understand) or booking log in... whom just kept asking in a cut&paste reply for my booking details which were CLEARLY included in the emails and even in THEIR REPLY!! POINTLESS.i did finally get a reply- a MONTH after I arrived back home!Don't expect any semblance of a response if you have an issue with your booking. | 1 |
EasyJet | EasyJet Holidays - AVIODNever again will I book with easyJet holidays! Our flight has now been changed twice by them, this latest change means we lose 6 hours of our holiday which is the entire last day. EasyJet have offered no compensation for this as it's not "significant" absolutely ridiculous I think any reasonable person would consider 6 hours a pretty significant change!Asked whether they could change us to an earlier flight on the day out to ensure we have the same amount of time in the resort as there are no other flights available on our return date and they have the cheek to try and charge us for that!!!!Greedy and immoral company. Avoid at all costs! | 1 |
EasyJet | EasyJet Holidays ReviewEasyJet bliss.. As a seasoned traveller. I cannot praise EastJet holidays enough. I use them for our short haul or city breaks and discovered them in 2019. Only wish I had done so sooner and having just returned from Malta 🇲🇹 they have surpassed our expectations again ! We booked an EasyJet holiday package for a 5 night trip. We booked early, secured great flights and cost with a small deposit of £120.. We stayed in Silema in the 1926 Soleil Hotel and Spa. Firstly the hotel was beautiful and with an amazing Spa, Restaurant, Beach Club and recently opened rooftop pool with day beds and further restaurant. Yes there is some building work outside, but this didn't bother us at all, In fact we quite liked watching the cranes manoeuvre in such a tight space ! This hotel is near amazing restaurants and only 5 mins downhill to Valletta ferry which cost 2 euros pp and took a leisurely 10 minutes. Valetta is just stunning and surpasses any other city, and we've been to a few ! The flights from Gatwick were on time, Crew friendly and it was just perfect 🤩 If you've not visited Valetta and like the cafe culture with historical artefacts, then this is the place for you ! I recommend EasyJet holidays for all short haul breaks they are awesome and with only £60 pp deposit their business model sets an example for others to follow. Just booked our next trip with them to Budapest and Tenerife next year ! Well done easyJet, outside our cruises and long haul you are the best âœˆï¸ | 5 |
EasyJet | EasyJet Holidays have decided (a year in advance) that they've over booked the hotel we are meant to be staying in. They've moved us over 30 mins away from our original hotel and are wanting us to pay more to move back in to the centre! Never had an issues with them and booked loads of holidays with them. This is how they treat their loyal customers. | 1 |
EasyJet | EasyJet Jeff us stranded in Schiphol no return flights for 5 days to Edinburgh- at great expense had to book via KLM & get accommodation for overnight-. EasyJet were unhelpful zero customer service & offered no advice. Still waiting for our expenses claim which we need desperately they didn't ask if we had funds to stay or book alternative flights they just couldn't care less. It's unlikely we will book with them again. At one point they lied and told us the reason for our cancelled flight was that Schiphol was on strike !!!! NO it wasn't only easyJet cancelling flights then we were asked to take a taxi to Germany or France to get a flight home what a joke no guarantee of getting a flight with them but we could try !!!!!!Totally disgusting customer service falls far below a basic standard they totally abandoned any duty of care to bring us home or keep us safe - BE WARNED EASY JET DO NOT CARE ABOUT PASSENGERS YOU ARE JUST CARGO TO THEM !!!!!!!!!Oh and they were still sending me messages to remind me to check in for cancelled flight right up until 45 mins before flight was due to leave - totally incompetent | 1 |
EasyJet | EasyJet Legalized Scam: when I tried to check in the system would give me an error, this several times days apart. So I called customer service saying I was getting the same error over and over again, they told me it was a system problem and I shouldn't worry about it.... "present the error at the airport and you will be given a boarding pass." Now I'm at the airport and I can't get on the flight because the airline voluntarily overbooked leaving me out even though I bought the flight months in advance. I will miss an important business appointment. This is not fair. These people are criminals. I suggest changing the name of the company to "Cheapjet" or wanting to be more consistent to "Crooksjet." You make me sick. | 1 |
EasyJet | EasyJet Refund request [en] [[ Reference ID: 148744632Dear all,I have not received until today communication regarding the refund of my flight.As per the Civil Aviation Authority this should have been processed within seven days of the cancellation date.If I don't hear from you until the 1st of June I will move forwards with a formal complaint through the Ombudsman.Francis | 1 |
EasyJet | EasyJet and Corona. It is understandable during these Corona times that there will be restriction on Air Travel, however one would expect the the airline who takes your money will be able to provide you with the relevant information with regards to administrations forms and permits. I recently attempted to travel from Israel back to the UK, I visited many websites filled many from and paid for several Covid tests. when I arrived at the airport (4 hours before the flight) I was advised by security there may be an issue and that I need to see the airline representative (OCS), they check my documents and assured me the all is in order for the flight back to the UK. when I tried to go through passport control I was stopped and refused exit due to Covid related documents were incorrect, I then had to wait for over an hour to be escorted back pass airport security. By that time it was too late for me to be retested (Tel Aviv has a quick Fit to Fly Test less then 4 hours) which will would have cleared me in time for the flight.All I and many others ask in these uncertain times is that those who provide services such as flights learn the rules and be able help the public to avoid situation like the above occurring costing customers extra worries and expense.Come on Easyjet either get your staff trained or the very least put the information on your web site in a more accessible way without trying to sell us services while providing often contradicting and confusing travel advise. | 1 |
EasyJet | EasyJet are a greedy scummy money grabbing company who hike prices on customers MID WAY THROUGH A TRANSACTION - they will literally cancel your booking once you've started the payment process to purchase a ticket at an agreed price, and they will tell you 'oh, sorry, the price just went up', its actually unbelievable. The capitalist hellscape is real these days. Terrible company and flights are constantly delayed and cancelled. | 1 |
EasyJet | EasyJet are an absolute disgrace. They cancelled my flight at the end of March and confirmed I would receive a refund. After 8 weeks I am still waiting despite having emailed them on several occasions. You also cannot get through on their customer service number as it just disconnects you. They typify what is wrong with the airline industry. | 1 |
EasyJet | EasyJet are an absolute nightmare company to fly with. Have whovever is responsible for the running of this airline flown with them recently. If not maybe they should and then they might realise just how bad they are. | 1 |
EasyJet | EasyJet are beyond disgusting!!!! Their customer service team are horrible and unhelpful.Booked a holiday, flight cancelled and offered and alternate flight which did not work at the time. Cancelled and then found something more suitable but sadly friend couldn't go due to unforeseen circumstances and we did a name change for someone else to go with me.It has taken 3 weeks for them to sort the paid for name change - which has taken nearly daily calls between myselfAnd the original head booker. Endless promises of it will be sorted tomorrow and tomorrow never happens, endless promises of they will send an email, endless promises of a manager will sort this, endless promises of manager will call. You guessed it…. Nothing gets done.Their Customer Services team should be disgusted with themselves. | 1 |
EasyJet | EasyJet are charging me a cancellation fee for a duplicate booking error made on their side.I was booking a flight to Glasgow from Bristol on the EasyJet app, went to confirm the details with my partner, by the time I went back to the app on the checkout page it said 'session expired'. So I restarted the booking and made a purchase. It turns out the first time actually worked but instead of confirming the purchase it told me the session expired. And they still insist on me paying a cancellation fee for the duplicate booking... Vile and greedy. | 1 |
EasyJet | EasyJet are disgusting they just don't answer phone even when holding on for two hours a con and will never use them again! They have our money and we want it back!! | 1 |
EasyJet | EasyJet are fraudsters, they cancelled my girlfriend's flight due to Covid and as I didn't know we could move it I booked her an available one quickly and paid! Then within half an hour they notified me that flight was now cancelled too! Ok possibly a computer error but they shouldn't be allowing people to book flights that don't exist! God knows when I'll get my money back! | 1 |
EasyJet | EasyJet are getting better. Just flew to Geneva and back paid for premium seats and speedy boarding (it wasn't that much extra) and it was well worth it. Does what it says on the tin! | 7 |
EasyJet | EasyJet are great to fly with but diabolical when something goes wrong. They sold us a holiday that was totally not as described but once I put a written complaint in that's it. Totally ignored and no way of contacting them.Disgraceful company and I plan now to see them in court. | 1 |
EasyJet | EasyJet are misleading us! '£0 transfer fees' doesn't mean you won't have to pay more to move your flights. Please be aware that if you move your flights, as I have tried to do because of Covid restrictions, you will not get the flights at the price advertised. There will be an additional cost per person. Today I managed to find flights for August 2022 at no extra cost. When you use 'Manage my bookings' to amend flights, it tells you to change the return flight first. I did this with £0 transfer cost and £0 fare difference. When I then tried to change the flight going out, it was £0 transfer fee but £53.00 per person fare difference. This did not show up when I was researching new dates. Whilst I didn't expect a refund as flights are cheaper next year, I didn't expect to pay more than the price advertised. It's outrageous! | 1 |
EasyJet | EasyJet are not answering the phone line to use the customer service voucher accepted for covid cancelled flights please advise | 1 |
EasyJet | EasyJet are offering a to waiver change fees online but it is impossible to get through to them on the phone to get this organised. Terrible customer service! | 1 |
EasyJet | EasyJet are one of the worst airlines you could ever book with, even worse than Ryanair and you truly have to be crap to beat Ryanair. I am still waiting for EasyJet to answer my phone call and the clock says I've been waiting 44mins! And still no one to take my call! I cannot wait to cancel everything I've booked with EasyJet. This is the last time I will ever fly with this crap airline. | 1 |
EasyJet | EasyJet are the pits!! Currently waiting, having been herded into the totally inadequate department lounge at Belfast International. Most people standing due to lack of seating. But where is the aircraft. It's certainly NOT at Belfast International. No news either. What a total shambles. | 1 |
EasyJet | EasyJet are the ultimate scam airline!At the beginning of the pandemic our flights were cancelled and EasyJet said we could get a voucher for the cost of our flights, which we did.A few days later they sent an email saying we can have a refund, which we applied for. Had we been offered the refund first, we would have NEVER taken the voucher.Fast forward a few months, HOURS of failed phone calls, multiple ignored emails and I got through to somebody. They told me as I accepted the voucher I cannot have a refund. I wasn't offered a refund and at that time I, along with countless others, didn't know my rights during a pandemic!I am now pregnant, out of pocket £500 and EasyJet literally could not care less. | 1 |
EasyJet | EasyJet assigned me and my partner seats on opposite sides of the plane despite the plane being empty. I contacted their customer service team and they responded saying that I need to pay £38 if I want to change the seats for a 1 hour flight. | 1 |
EasyJet | EasyJet cabin bag policy is redicalus. They charging for large cabin bags where other airlines don't. If you are missed payment through online checkout then you can be surprised by €58 charge at the gate. Not so easy Jet. | 1 |
EasyJet | EasyJet canceled my flight just as we was about to fly no help from them at all when I asked why I was told in a rude way it's cancelled after sitting in the airport 27 hours trying to buy another flight I would never in my life again use them my advice to anyone pay a little more with a different company they don't deserve your money | 1 |
EasyJet | EasyJet cancelled a flight AMS to BRS on June 22. I had to take a KLM flight to get home that day. I put a claim in EJ and today they tell me the flight was only 15 mins delayed. The departure Board on the day stated cancelled. Others were trying to get on different airlines to get home. I'm not lying but they sure are.How can one take this further?They are the worst airline out. I knew I shouldn't have trusted them, but their flight times worked for me (in theory).DON'T use them - put them out of business!! | 1 |
EasyJet | EasyJet cancelled flight suddenly, whilst I was in Gatwick Departures area. No assistance offered, EasyJet just referred to their app, which showed next available flight in TWO DAYS' time. Excuses from EasyJet included pan-European air traffic control, Covid, war in Ukraine. My only alternaive was to rebook with a proper airline and travel to Heathrow, where there were apparently no air traffic control issues. | 1 |
EasyJet | EasyJet cancelled my flight , I asked for a refund, whilst looking for alternative dates I unknowingly clicked another date which does not suit, now they are refusing to refund me or give credit note, very rude customer service staff, not surprised this full of bad reviews for them! | 1 |
EasyJet | EasyJet cancelled my flight 2885 Bristol-Geneva 30/6 one hour before departure when I had got a taxi to the airport. No alternative flight and no assistance on the ground. Had a hire car booked at Geneva airport which could not be refunded. Had to get out of airport and get an expensive Uber home. I could not complete my important trip. EasyJet cited air traffic control issues as an extraordinary circumstances. Other flights were taking off. Submitted a claim for my losses and over a month later was told there was a glitch and my claim would have to be resubmitted. Not only have I wasted even more time, my business has been affected from the missed trip and I am out of pocket. Absolutely sickened by easyJet lies and sharp practises, taking peoples money and letting them down, not settling claims. This is shocking in this day and age. | 1 |
EasyJet | EasyJet cancelled my flight and are refusing to give me all the options they are required to in line with the UK/EU passenger rights regulations (EC 261/2004). What an appalling way to treat customers, especially ones who travel with you frequently. | 1 |
EasyJet | EasyJet cancelled my flight and only paid out the refund for the flight tickets, but not the luggage which I had purchased separately. I submitted a request for the refund online using the form "Invoice/Payment related" and received reply 2 weeks later saying this was the wrong form to use without any assistance on which form is the right now or ideal next-step to solve my case. This is a complete lack of customer service and I have no hope of getting this money back that Easy Jet are holding back from me.Very disappointed and I will not be using Easy Jet again. | 1 |
EasyJet | EasyJet cancelled my flight but then refunded my ticket within a week. I would definitely book with them again since they seem to be the only airline i Scandinavia right now who refunds their cancelled flights. | 4 |
EasyJet | EasyJet cancelled my flight to Morocco due to the Covid crisis. Understandable. I accepted vouchers to help them out in this awful time for travel companies. I booked another flight months later with the vouchers and some extra cash to Italy. That was cancelled again. Two months later still no explanation or refund given.EasyJet are not replying to my many emails and getting through on the phone is Proving impossible.Under what other circumstances does a company take over £500 of your money for a service It does not provide and then deny any form of communication?Appalling.I will be taking this further. | 1 |
EasyJet | EasyJet cancelled my flight. When I tried to change to a new flight, and made a typo error on the date, they told me it is just too bad, the complimentary change is no longer valid. It is truly ridiculous a company can behave in such a totalitarian manner!My booking reference K6PSFG8. | 1 |
EasyJet | EasyJet cancelled our flight (EZ-8366) due to Covid-19. Upon cancellation, we were given an option for refund, which we applied for in March 2020. Since my boyfriend is American, he received a full cash refund, whereas I being Italian, received the voucher. We submitted our request for refund on the 16th of March, to which EasyJet responded with an email stating that our request will be processed within 7 working days. Instead, EasyJet waited 6 weeks from the date when we submitted our request for refund. After which they took a further 5 weeks before issuing me a voucher and my boyfriend a cash refund. I know one thing for sure, I am not going to fly EasyJet again. | 1 |
EasyJet | EasyJet cancelled our flight 3 times by email. Never updated the app to say it was cancelled so all I could do was change our flight! Ended up paying £113 each to rebook for today! Tried to phone them yesterday at 8.00am but all I got was recorded message to phone back later as they were busy!! | 1 |
EasyJet | EasyJet cancelled our flight from Copenhagen to Manchester an hour before departure at 10pm with bags already checked in. Nobody in the airport to help and advise. Zero customer support. Joke of an airline who don't give a toss about their customers. | 1 |
EasyJet | EasyJet cancelled our flight to Berlin. We only found out the morning of when there was an error on check in. No email, nothing. Our trip was GIB - MANCHESTER - BERLIN - MALAGA. EasyJet could only offer us the next flight out, which is the day after our flight back to Malaga. They refused to change the country as it's against their idiotic "policy".They won't put us up in a hotel anywhere. The customer service was rude and disgusting. We are about 500 out of pocket now. Not to mention Berlin is ruined! If I could give them 0 stars, I would. | 1 |
EasyJet | EasyJet cancelled our flight to Gatwick London with less than 5 hours notice, left us with no real alternative, which caused us to miss a long waited concert with Billie Eilish.No confidence in the company... | 1 |
EasyJet | EasyJet cancelled our flight. So we contacted their customer service team to understand our options.Very unclear, they did not have comparable flights available for us both to change to and would not say whether they would refund a new ticket from another airline, as is required by EU.We managed to get one flight with them for my partner, but we did not receive an updated email with our new flights information.When I enquired about this, the rep was rude and ended the chat before resolving the issue.Overall a poor experience, I wish we hadn't booked with them, and won't in future. | 1 |
EasyJet | EasyJet cancelled two flights from Geneva to Bristol and provided a total of €10 euros compensation. So far have refused every expense claim submitted including a hotel which they said they would pay for. Faceless and untrustworthy. | 1 |
EasyJet | EasyJet changed my May flights twice and when I went onto the booking they offered a refund or voucher. I opted for a refund and the full amount was in my account within the week. Excellent service and no excuses. Thank you | 5 |
EasyJet | EasyJet changed my flight time and advised by email that a change of flight would be free of charge. When I tried to change the flight, there was a charge.I spent over 4 hours waiting to speak/ chat without response from EasyJet.I went to the airport however the sales desk is no longer there so they could not assist me. | 1 |
EasyJet | EasyJet changed my flight to totally unsuitable times - IMPOSSIBLE to talk to anyone about it - can change it myself but they want to charge me to do it!! Absolute rip off, cr*p service, cr*p company. I can cancel the flights if I want, but they even want to charge a cancellation fee if I do so!!!! | 1 |
EasyJet | EasyJet changed our flight times for our holiday with our baby from a daytime flight to an evening flight after booking, we tried to contact through their online form which appeared to be down as it wouldn't work over 2 different days. Eventually called customer services and the advisor told us that we couldn't have a refund because it wasn't a "Significant change", we asked for a complaints number to call and were put on hold for a little while and then were hung up on.Clearly nobody at EasyJet has ever had children, the whole reason we booked that holiday was the flight times worked for us, we would not have booked a holiday with evening flights.Instead we were offered "EasyJet Credit" which is a short way of saying, "We'll take your money, screw you over and then force you to still spend that money with us". | 1 |
EasyJet | EasyJet changed the plane size and gave me seats different to what I chose so when I went to manage my booking they charged me £2.00 to change 2 seats back to how I had them. Not my fault they changed the plane so I should not have been charged | 1 |
EasyJet | EasyJet charged me 45 pounds for excess luggage, the funny thing is my case fit in the luggage mount and it only weight less then 10 kilos and 15 was the max, i refused to pay intially and ask them why i was getting charged she said it is doesnt fit, i asked to speak to a manager personnel, she said that she was a manager and that if i was not going to pay i will not board the flight and she would get security to met me, so i asked for security to come so i could tell them my point (this was a good 20 min before my flight), So i waited there for security to come, A little while later my flight was ready to board, tge staff stated that i would have to pay or miss my flight, i ask for security, she stated i contacted them but there were busy, i ended up paying for the luggage, upon walking away the staff member was laughing, my wife told me to leave it as i was really angry, upon boarding the plane as i was talking to my wife, a man approched me abd told me how he was charge for his duffle bag and by looking at it i was suprised, that man stated to me the same experience as me staff member refused him to board if not gonna pay, he also told me that they get comission on each excess baggage, suprise suprise on way back to gatwick i was not charge and my case a little bit more heavier as i bought back gifts, easy jet you need to sort out your gatwick staff, also your customer call centre is bad, would like a refund and you need to investigate this please cauae this is robbery, and i will take this further if no comunication, i have proof of this and it is not gonna look good, will change my review upon contacting meMany thanks | 1 |
EasyJet | EasyJet charged me twice for cabin bag . I paid at the application and at the airport they asked again so again paid .when I complained they didn't bother refund.There application has to generate new bording pass in my case it didn't.easyJet is scam | 1 |
EasyJet | EasyJet close the HUB at Newcastle airport, I then spent three weeks calling constantly then being told not it's not closed your still flying next year on two separate occasions.then wait over three weeks to be informed it's now closed. Then another few day later they send another email asking if you know that it's now closed.Then a few more days they send another email saying you can transfer your holiday as it's now cancelled, but no mention of how to get a refund.Do as I have done make a section 75 chargeback it will take 45 days at the most. Not 6 to 9 months to get your refund if your lucky. | 1 |
EasyJet | EasyJet consistently stands out for its excellent customer service. The team handles situations promptly and efficiently, ensuring a smooth experience for passengers. The agents are always helpful, sincere, and committed to providing genuine support—a level of care that is rare in the airline industry. Thank you Nanto. | 5 |
EasyJet | EasyJet continues to provide no information for its customers, i asked a simple question on how much extra i would be charged on additional weight on my snowboard bag and the answer was 'you'll find out when you get to the airport and check the bag in'... How does this make sense or help me in decide whether to simply buy another bag or get scammed at the airport with fees? | 1 |
EasyJet | EasyJet customer service access is just so poor compared to Ryanair - there's no easy way (pun unintentional) to get hold of a person to sort out a delayed flight - just a silly chat thing that is only fit for the most basic tasks. | 1 |
EasyJet | EasyJet customer service is absolutely appalling. They are virtually impossible to contact by phone. I waited 2 hours 40 minutes on hold to rebook a cancelled flight because the vouchers issued could not be used online. Then it took 3 emails and 6 weeks to finally get the emailed confirmation of the new booking without which it is impossible to access boarding cars etc. I kept receiving automated replies that did not answer my questions. | 1 |
EasyJet | EasyJet customer service is top notch, they resolve my queries quickly and are really patient and courteous. Keep up the good work.🤗 | 5 |
EasyJet | EasyJet customer services is appalling- they do not offer an assistance and don't care about the customer at all! They are extremely rude!I unfortunately had to cancel a flight due to illness and was aware I would lose most of the value of booking but should receive the aviation tax back. Which was no small amount £150.I advised since booking the flight the card used has been closed and requested they send to an alternative card. They advised this can't be done and I had to allow to refund to original payment method and then I would have to contact the bank to trace.I allowed the process to follow its course and I contacted the previous bank with the provided ARN number in which they confirmed the account was closed and the funds bounced back to originator.I contacted easyJet 4 times to be hung up by 3 and the 4th advising the money had been sent and it's my responsibility to locate it.I then wrote a complaint to be advised a manual payment can be raised if the refund had failed.With this I recalled easyJet customer services to be advised this information is wrong they can't input a manual payment and I would again need to approach the bank. I advised I have followed their process and had received correspondence from them stating it could be completed. To be told by the agent I was being obstructive and not listening.When asked to speak to a manager the agent refused stating we don't have managers to refer to or pass customers too.I have since raised another complaint- to locate and return my owed money - still to no avail at this time. | 1 |
EasyJet | EasyJet delayed our flight from Venice to Paris Orly on Friday, June 7, 2024. We finally got the plane off the ground a few hours late and got on our way to Paris only to have the pilot announce 45 minutes into the flight that we had to return to Venice due to mechanical problems (he said the flaps would not extend all the way, which would not allow us to fly at the proper altitude). Frankly, if we can land in Venice, we can land in Paris. After returning the plane to Venice, EasyJet tried for an hour to fix the flaps to no avail and promptly canceled the flight. They put us back in the airport without anyone from EasyJet in the arrivals area or anywhere else to tell us what to do, ow to rebook, etc., though they assured us on the plane that everything would be taken care of. About 45 minutes after de-boarding back in Venice, we were sent an email with instructions on how to rebook our own ticket on a another one of their flights, nearly all of which for that day and the next day were already full or soon would be. So much for my weekend in Paris, not to mention my pre-paid hotel bill and other massive problems. I requested a refund and bought a last-minute one-way flight on Air France to CDG, paying a small fortune. Fast forward to my return flight on Sunday afternoon with EasyJet. Now I have been sitting in Orly for six hours waiting for the departure of my return flight on EasyJet to Venice. They have announced every hour that the flight will be delayed another hour (sometimes with laugher). Rather than a 4:55 PM departure, we are currently looking at am 8:15 PM departure, but I have no confidence that the plane will depart. I also see that our plane that was supposed to arrive here from Venice was "diverted" to CDG, where it currently is parked. Weather is perfect in Paris today, by the way. I will never utter the words "EasyJet" again unless I am cursing it. What a pathetic airline. | 1 |
EasyJet | EasyJet denied both compensation according to EC 261 and my airport transfer cost when they cancelled my flight with very short notice.My flight on 2023.03.26 was repetedly delayed and finally cancelled when I was at the airport. EJ's reason for declining my request for compensation according to EC 261was that they claim the cancellation was due to a strike among the French traffic controllers which they claim is extra ordinary circumstances. I was to fly BSL-CPH, ie. not involving France (nor Germany, where there also was a strike at the time).Also weirdly enough they say that you have to be at the airport in time before original departure regardless of delay. One may wonder why the inform about delays at all when it only effects your arrival time at your destination.I will think twice before booking with a lowfare airline again because with frequent delays and extra costs (for cabin luggage, added transfer costs due to delays etc) all adds up so the "traditional" airlines are not only cheaper but also more reliable and have a better service. | 1 |
EasyJet | EasyJet denied my girlfriend boarding at the gate despite her having the correct, valid visa, purely through the incompetence of their staff. It seemed like they were literally making up reasons to reject us, and when we tried to show documents/ emails from the relevant embassy they weren't having any of it. No senior easyJet staff in the airport and had to wait over 2 hours to get escorted out. Seems easyJet is relying on airport shop staff to do their work for them. Have been fighting for a refund for the past 2 months but their customer service is infuriatingly incompetent and we've just been going in circles for so long now I think I give up. I personally will never fly with easyJet again. I know they are temptingly cheap but I would really recommend just to avoid. They will likely screw you over, take your money and leave you feeling gutted for weeks. So just not worth it. | 1 |
EasyJet | EasyJet did not give clear instructions that if I transit with them I need a test for Switzerland. The only info I had was from the governmental website and PLF where it said if it's an airside transit I do not need a test. Well, they claimed they do not operate as transit. Sure but give me clear information before I fly just as RYANAIR DOES!!!! I was not allowed to board and the staff in Brandenburg Airport could not be more rude!!! I will always choose Ryanair before EJ , they are much more transparent and also on time. | 1 |
EasyJet | EasyJet didn't have any delays on my flight and the only thing that upsets me was the WiFi but I would recommend using this airline if you booked speedy boarding for your flight so you can go first on the plane. | 4 |
EasyJet | EasyJet don't make it easy to contact them however when I finally was able to, Abdalrahman was incredibly polite and helpful and resolved my issue quickly and hassle-free. | 5 |
EasyJet | EasyJet emailed me to tell me my flight was cancelled, wouldn't answer the phone or offer alternatives. I booked new flights then easyJet emailed to say flight was going and it was a comms error.Advised to email to complain.6.5 weeks later and despite them accepting their wrong they've not told me to complete a form!£300 down and not an ounce of customer service or concern about THEIR error or the impact THEIR error has on their customers.Awful company, no customer service. Disgusting. | 1 |
EasyJet | EasyJet experience as a whole is complete trash--the website is extremely difficult to use and there are petty charges for absolutely everything. That said, when they changed my flight time 6 hours later for no reason my flight no longer worked for me, and I was not able to submit a refund request online until 1 month before my flight, but the online chat agent was able to help me. Guess we'll see in a few days if the refund comes through... | 3 |
EasyJet | EasyJet flight has been delayed for over 4 hours. No ground staff are evident anywhere. No meal vouchers provided to any passengers. The gate has changed 3 times. There is very poor communication. EasyJet customer advisory can't help at all and refer one to the non-existant ground crew. Very poor service and customer care. | 1 |
EasyJet | EasyJet flight no EZY8557 from Antalya Airport to London Gatwick Airport is delayed and delayed for more than 24 hours leaving all the passengers after security check up no where at the Airport and then provided 2 star hotel with pathetic rooms with no breakfast, lunch and even water. Children were crying, old people are suffering with lots of confusion and frustration in another country. People have missed the connecting flights and there is no one from Easy Jet to direct us and provide the process for refunds. I had raised the claims and they had rejected by giving no reason. It's such a pathetic and useless airline mainly their management and ground duty staff. This event happened with us on 20th July, 2024. Don't ever think of flying with Easy Jet at least for Turkey. | 1 |
EasyJet | EasyJet for sure is a Low Cost Carrier. You get what you pay for. The flight from London to Munich was completely full and it’s not particularly used for business traveling. Everyone is bringing a carry on bag and the EasyJet staff are very strict about their regulations (you get what you pay), they check it at the gate. The seats are quite narrow, but I’d say for short distance flights it’s ok. Also the staff seems to be pretty young. | 5 |
EasyJet | EasyJet from Antalya to Manchester delayed over two hours without explanation from any easyjet staff at the airport. When we eventually boarded the plane an unbelievable excuse about winds was given despite other airlines landing. On the flight they only offered limited meal options as they ran out of stock. Try to avoid using them if you can | 1 |
EasyJet | EasyJet ground handling dhl I know you were desperate for employee s but what a shambles , 3 hours late into Gatwick then held because no one to guide on , then 15 minutes to get steps on , we are looking out of window , guy stopped pulling steps to have a greet and meet with his mate who turned up , was waiting for custard pies to be thrown. Scrapping the barrel easyjet | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.