Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Easyjet Prepaid card is run by incompetent lazy and lying scumbags.When it comes to claiming back your funds due to dishonest trader-you are stranded.That company which run Easyjet Card would not help.Instead they will try to avoid chargeback claim by all means.They told me 2 weeks ago that they would escalate my claim to visa but they actually had not done this.Today sent me an email stating that visa decided not in my favour.When I challenged them and asked to provide visa's decision and the chargeback number they just told me that my chargeback was not valid at all although it was.Pack of lying scumbags. | 1 |
EasyJet | Easyjet Ripped Me OffAfter telling ne on the day that I would recieve a full refund just fill out the online form i got this email back from them.Compensation Claim AssessmentRegulatory compensation case reference ID: 107515223Claim received: 22/06/2023Flight Number: EZY 2483Flight Date: 18/06/2023Scheduled Departure Airport: London Luton (LTN)Scheduled Arrival Airport: Venice Marco Polo (VCE)Claim decision: DeclinedDecision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under the applicable Regulation. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight.Dear June,We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under Regulation 261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight.Our assessment of your claimTo further explain what happened on the day; air traffic control restrictions were in place across London substantially regulating airspace due to bad weather forecast for London. Long delays to flights built up as aircraft queued for 'slots' for airspace to operate. The delays continued throughout the day, knocking on to later flights. In the case of your flight, the delay meant we were unable to operate to Venice due to thunderstorms over London airspace. We had no alternative but to cancel your flight your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation was a direct result of adverse weather conditions and ATC restrictions.The RegulationWhen we must disrupt a flight due to circumstances outside of our control, the flight is classified under the regulation as being affected by "extraordinary circumstances". An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.Compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled and the reason for the delay or cancellation was within our control. This type of disruption is classified the regulation as "non-extraordinary circumstances". Examples of this include most aircraft technical faults or when we haven't taken reasonable measures to prevent or minimize disruption.ExpensesEven if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website.Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information, and this is the decision we have arrived at.Our Customer Services team will not be able to access any more information than we've provided here. Please read our "Who is entitled to compensation" section on the following link which will hopefully answer your questions.Once again, we are sorry for the disruption to your flight and hope to welcome you on board again soon.Kind regards,AzhareasyJet Customer Services | 1 |
EasyJet | Easyjet U2 4899Investigate the truth We been at gate 19 terminal 1 Orly/Paris at 13:00 pm 17/04/2023. They said you must paid for luggages while we came from Manchester 14/04/2023 without any problems. After that, we paid to travel and the took the money, there was lady with name 'Sara' she said I do not let you to travel , we said let me took your name to complain why you said I don't let you travel , ok let me get picture for your name. she just crossed our tickets and did not gave any receipt.I said where your the manager she said I am a manager and then after she provoked us and insults us , anther Africa woman said I am manager with out take any responsibility or tried to sold out she continue to provoke us and did not answer. All support each other instead of sold out and find the solution.I would like to say do not believe me and do not believe them you could check the cctv. I so confused for what they were racisms, unrespectful and uncommitted for their work. After that , the call police and two police men came said there are nothing for what you are call ? Police men tried to help us as they observed that they were irresponsible , they took as to easyjet office or stuff. There we met with the man was respectful and listened to us and said I will refund you money he mean this belongs to luggage( 87.60£) as he observed that those two ladies came laughing on us. He said really their attitude shameful and he tried to helped but they did not let him. At the end he said call this number the will help you I can't refund your money.Finally, It just openly racisms, steal, provoke at last moment. If they want to cancel our fly why took the money for luggages with out receipt.The just support each other and consist on their racisms behaviourJust check the cctv of this place and find the truth. | 1 |
EasyJet | Easyjet a company that thinks it can treat passengers like sh×t. Everything is done to cut costs. The bare amount of service provided by tired and disillusioned staff. Late flights due to poor crew organisation on board missing time slots. Just saying hello and not supervising boarding is not the job. Thought I was back in the seventies as it is so basic. Using stairs and coaches to herd people about. Leaving people on stairs for 30 minutes in a confined area is not speedy boarding or safe. Worn out seats, not cleaned properly between flights. Not suitable for older passengers or people with any physical health conditions or families with young families. Expecting people to go down wet stairs in the rain and get on a coach is an accident waiting to happen. No dignity, no care airline with miserable overworked staff. Blame it on the CEO as they are only concerned about profit! Avoid and don't support this treatment of passengers and staff. | 1 |
EasyJet | Easyjet abandoned us and our entire flight (Crete to London Gatwick) at the airport after a many hours of delay waiting at the departure gate until 03.00AM on Sunday 30.06.24 the boarding notification appeared no one seemed to be moving for 30 minutes then the flight is cancelled.No Easyjet information was available to help, the ground crew ( 1 person) informed people to go back through immigration ( presumably to get everyone out of the departure area) to pick up their bags and said easyjet would arrange transport to a hotel and rebook flight at the easyjet check in desk. We did of course follow these instructions as did the entire flight (oh and last we saw the earlier flight to Bristol at 22.20 had been delayed until 13.30 the next day). We got to the check in desk and there was an airport staff member telling everyone to book their own hotel room and arrange their own flight home at 3:30 am. The Check in desks were chaos as no one onsite to provide meaningful help, everyone trying to book flights home when none were available.The Easyjet website says next available flight back to LGW is now Wednesday and today is Sunday. We have been up all night trying to re arranging Pet sitter, Long stay parking, trying to find accommodation for 3 nights when all is booked. This has caused issues for work rearranging meetings / ongoing planned works and staffing.Interestingly easyjet holidays rep seemed to appear onsite to help the the Easyjet holiday travellers some hours after the cancellation but did not offer any help to the rest of the abandonded customers on the cancelled flight. When asked if they could contact someone to help us they said they did not have any information and walked off.This is the most appalling service we have ever seen. EASYJET what will you do to get the three days lost work, ruined holiday,cost for multiple taxis, any extra hotel costs, extra 3 days costs etc back.Seems that we cannot put messages directly on easyjets Facebook page. How do we talk to you?I did put this message up as a comment to Easyjets winter break advert then received a load of scammers trying to get personal detals. Why do you not monitor for scammers?I get that flights may be cancelled but the lack of information and downright lies to get people away from depature gate is really appalling. Ive been told by the Easyjet messenger message that we will have to wait 28days for an update when we are still stuck. How is this helpful?Easyjet you have failed your customersIan | 1 |
EasyJet | Easyjet advertise free change of flight with misleading information on website and phone prompts. When travel to a country was advised against by the government they still charged a massive change of flight fee and refused to stand by the no change fee they had advertised. Surely there are enough people to bring a class suit? | 1 |
EasyJet | Easyjet agreed to reimburse my flight but issued a credit to someone else's credit card. I have been unable to send them a message to correct this. Emails come back saying that their email system is full. I could not return a message to them within the email that they sent confirming the refund. It was in a "no-reply" mode. So frustrating dealing with them. Forget calling as I waited 3 hours on hold then gave up. | 1 |
EasyJet | Easyjet airport situation is traumatising. They inform their customers to be at the airport 2,5 hours before flight. At the airport, their baggage drop-off desk is a mess - theres waiting lines for over 3,5 hours, only 3 desks open, airport staff explains to us that this unbearable situation is going on for over a year and it is not airports problem but Easyjet does not care to take care of their service properly. Many people who have been waiting in lines miss their flights. The Easyjet staff lies to the customers, says they have been calling their names (which is impossible due to the noise), then they claim they should all go to a service desk around the corner (that does not exist) to get rid of people waiting for an explanation and solution to the mess Easyjet created. Customer service fails to address this issue or give a refund for missed flight. I submitted multiple complaints, called 10 different numbers they gave me, received no apology or explanation of refund. EASYJET IS A SCAM. You see other airlines have no waiting lines, automated baggae drop-off. Just not Easyjet. They literally lie and toy with people. | 1 |
EasyJet | Easyjet airport staff and online staff need to communicate. Online staff are refusing to help me get an alternative flight because I collapsed in the last 24 hours, forcing me to pay high charges or fly alone not fully recovered with a minor. Airport staff said I could amend my flights if I'm still not well, online are refusing to help me Not good enough | 1 |
EasyJet | Easyjet and their staff at Rome FCO airport are a joke. I needed to fly out of Rome to Paris on October 3rd, 2018. Our original flight was at 9:50 am. It was at the airport that I realized I didn't have my passport. I went up to the Easyjet desk and explained to them that I do not have my passport and it most likely was left at a shop in Central Rome. At this time, it was only an assumption that my passport was there. This is because I received a missed call from a Rome number the night before. I spoke to the man about my situation and he said that it would be fine for me to go retrieve my passport and come back and book a flight (fully knowing that my original flight was at 9:50 am and it would take me 2 hours round trip to get my passport from Central Rome). He said that once I had my passport he can go ahead and book a new flight for me no problem, I just had to pay the difference. I wanted to make sure I knew everything I needed to know before leaving the airport and just wanted reassurance that there would be space available for me when I come back to book my flight to Paris. He said everything was fine, just go get my passport. I come back to the airport and an employee says there is nothing she can do and that I had to buy a completely new flight. I told her I had spoken to her colleague this morning and he said I can pay the difference. I tried to ask her understand my situation and that her colleague had told me otherwise. She would not change her mind. I agree to buy a new flight and I realized I booked for Oct 04 instead of Oct 3. I tell her I just booked the flight like 2 minutes ago but I booked for the wrong day, can she change the flight for me. She says that for her to change the flight Easyjet will keep 40-50 euros for the change. You can imagine how frustrated I was at this point. I compromise and purchase a new flight even though her colleague told me I would only have to pay the difference, I go and book my own flight because an Easyjet employee with a computer right in front her, says that she can’t help me, and on top of that the they are charging me to change a flight that I literally had booked 2 minutes prior to talking to her. It just didn’t make any sense. Nowhere did I read that there is a 2 hour time limit on booking a new flight. Nowhere did I see that Easyjet would keep a portion of what you had paid just to change the flight on top of paying a difference. The customer service was absolutely horrid and honestly non-existent. It’s not worth it to fly this cheap airline. | 1 |
EasyJet | Easyjet are CROOKS ! Wait 30 mins to get through and they just claim they have processed the refund and will look into it and get back in another 7 working days.Never will I book with these clowns again. Round in circles and no nearer to getting a refund after 60 days since the flight was cancelled ! | 1 |
EasyJet | Easyjet are a disgrace. We were flying Edinburgh for the Military tattoo and booked early morning flights so that we could have 3 full days. On the 30th June they emailed us to tell us they had cancelled our flight ad put us on another at 7-15pm. So we have had a third of our holiday cancelled due to the fact they are incompetent, and got rid of all their staff during covid and then wonder why no one wanted to go back. They then take your money and overbook flights knowing damn well they cannot cope with them all but they don't care, they take your money and ruin your holiday. Will never use this useless airline again. | 1 |
EasyJet | Easyjet are a disgraceful company. Myself and my daughter were due to travel to Paris on 20th November 2022. But unfortunately we couldn't go due to the fact my daughter has an ear infection. I asked just for the date to be changed but absolutely refused. Due to the fact it was 2.days before we flew out. Unfortunately I didn't get insurance (stupid I know) but all I asked was for the date to be changed. £500.00 I have lost now which took me a long time to save up. 🤬🤬🤬Easyjet are DISGRACE | 1 |
EasyJet | Easyjet are a joke, support the struggling airline industry during the pandemic! You just moved my flight by 6 hrs ! On a 2 night staycation in the Uk | 1 |
EasyJet | Easyjet are absolute scammers! Please don't fly with them. They have zero customer service and morals!! | 1 |
EasyJet | Easyjet are absolute scum. Booked a flight for a funeral the funeral changes date and had to book an other flight but refused to give me a refund even though I gave then 12 days note vile customer service | 1 |
EasyJet | Easyjet are an absolute disgrace . We had a return flight to Amsterdam booked for March 20th coming back on March 23rd.They cancelled it due to covid19.We still haven't had a refund , they are taking holiday bookings but not refunding people . Absolute c-u-n-t-s | 1 |
EasyJet | Easyjet are an absolute disgrace of a company. Delayed for 3 hours and trying everything in the book to not pay compensation. Send in receipts for a meal. 3.89. but say don't accept receipts supplied by the shop. Just make it as difficult as possible to get what you are due. If they go to the wall have themselves to blame as treat customers with total contempt on ever level. A total disgrace. | 1 |
EasyJet | Easyjet are an unreliable company who care more about the money in their pockets than its customers. I have been screwed over too many times from multiple flight cancellations to flight changes with no compensation. Do yourselves a favour and go with another provider for peace of mind. | 1 |
EasyJet | Easyjet are awful!!!! The worst airline and package holiday provider out there! Never again will i ever book with them for anything. Customer service is pitiful! The agents don't care and pass you from pillar to post, giving you the runaround. All i wanted was my insurance form so that i can make an insurance claim. I still don't have it and ive been asking since June of 2024. Ill book wth Jet2 next time. Should ave in the first place. Only booked with EasyJet because they were cheaper. Never again!!! | 1 |
EasyJet | Easyjet are good in the air but awful elsewhere. They cancelled the flight to Aberdeen on Monday. About 10 minutes after they had directed all the passengers to the gate, (3 hours late) the flight was cancelled and 200 passengers were told to go and see the customer services agent in the departure area. Of course there was no one there. Eventually a single rep turned up and had to deal with us all. After 30 minutes those with no baggage we were led away, those of us with hold bags waited another 30 minutes before we could reclaim our bags and join the queue for a taxi to the Copthorne Hotel. The promised a shuttle bus but it never materialised. The boarding passes issued for the replacement flight the following day sent all passengers to the wrong terminal. It takes longer to get from the Gatwick runway to the terminal exits than it does to fly from Aberdeen to Gatwick. There is always a palava getting off, no steps, no chocks. Too windy. Then a bus to the wrong terminal: the final insult. As I sit here waiting for the flight home easyJet are once again apologising for the late departure of the flight to Gatwick. Not their fault: it never is. | 3 |
EasyJet | Easyjet are lucky to get one star. Their customer service employees are quite possibly the rudest people I have ever had the misfortune to deal with, coupled with their truly excessive overcharges for minor amendments due to illness, which addrd over £450 to the already high original ticket price. I would never fly with them again. | 1 |
EasyJet | Easyjet are never any help. Worst airline around. Looking extortionate prices to change a flight. Could get a holiday for what they are demanding | 1 |
EasyJet | Easyjet are run by dishonest crooks. They left me stranded, their manager lied to me and they refused to pay compensation. They even refused to comunicate with my solicitor. Now in a law suit with them as the only way to get your money back from them is through the courts. They never settle out of court as they know that it cost you thousands of euro to sue them. Sometimes they settle at the courtroom door. You think you are getting a good deal with them until something goes wrong, then they abandone you and will not talk to you. | 1 |
EasyJet | Easyjet are scumbags.cancelled my flight with no notification, got to the airport at 5 in the morning gave me another flight 17 hours later, which meant i would have to sit in the airport for 17 hours +, this would have made my covid test time invalid. it caused me great stress and anxiety whilst waiting for 17 + hours i had to sleep due to being up since 3 in the morning and not flying till 8 in the evening my items were stolen. easy jet act in an inhumane way.all easy jet employees are scum.they are embarrassment to the airline industry. they are refusing to give me a refund all because i chose to change my flight when i had no option but to take what was i given at the time which was 17 hours apart. | 1 |
EasyJet | Easyjet are the worst airline I have ever flown with and I fly alot.Last time I flew with them my flight was delayed, then delayed longer then finally late in the night it was cancelled, there was no hotel available and all they gave us was a £3 voucher not even enough to buy a sandwich.5 years later I fly with them again only to have 2.5 hrs delay meaning I miss the last bus to my final destination and have to pay €60 for a hotel.This time I don't even get £3 towards a sandwich! | 1 |
EasyJet | Easyjet are the worst. The over sell flights and if you are one of the few last ones who hasn't checked, you dont get a seat. Absolutely ridiculous that you pay for a ticket, and not a seat with Eayjet. I have been travelling for deacdes, and Easyjet is the worst airline by far. | 1 |
EasyJet | Easyjet are using their customers cancelled flights to fund their cashflow during the Covid-19 crisis. You book, give them your cash, they cancel the flight and don't provide a refund or a flight voucher 4 weeks after it was requested. They are corporate thieves, crooks and fraudsters of the very worst kind. Just read the thousands of other similar customer experiences here!Right now, we have given them a 48 hour ultimatum after which we will instigate legal proceedings for debt recovery. Not surprising at all that Easyjet don't even bother to reply to their customer reviews on this website. That's how important customers are to this third-rate airline. | 1 |
EasyJet | Easyjet are very good compared to the other low cost carriers we are lumbered with in the UK, allways friendly staff and really good to families. There aircraft seem clean and tidy and the prices and food quality is better that others in the low cost market. I have used them twice with no issues, on time and sensible prices | 5 |
EasyJet | Easyjet as it's called has been the most straightforward and easy airline to book with as to all my experience flying with them. Never had issues at all.Recently I was assisted by Fathi through the chat as there's some amendments that needs to be done in our group booking,Fathi has been a "SUPERSTAR". Brief and clear conversation came through, Fathi is so polite and professional. | 5 |
EasyJet | Easyjet asked for medical evidence of my cancer to cancel my flight sent a copy from clatterbridge cancer center talking about my carcinoma and my spinal stenosis and how my carcinoma has metastasized. They replied there's no mention of the word cancer in my condition. Are they really that stupid | 1 |
EasyJet | Easyjet booking cost me £100. I became unwell a few days before the flight. I receive a £5 refund because it was over 24 hours after I made the booking even though I had a doctors certificate. There is no link on the site to cancel a booking, get a refund or a voucher. The online customer services dept confirmed this. | 1 |
EasyJet | Easyjet booking is shambolic.It used to be fast and efficient.A simple booking now consumes hours. | 1 |
EasyJet | Easyjet broke my suitcase. I filled in a claim as directed and was told it would take about a week to hear from them. 6 weeks later I'm still waiting. When you consider that these days they can charge more for a hold bag than for a passenger, this sucks. EJ75616 if you're listening Easyjet. | 1 |
EasyJet | Easyjet canceled a flight one hour before take off. The first available flight was five days later. When choosing this flight, it was a flight with a stop in the UK, which took 12 hours instead of the direct flight we bought that takes 90 minutes, and we could not take this as we did not have our passport (not required for travel within the EU). When asking for a refund, Easyjet refused because we had already chosen another flight (but when doing so, we were not informed it had a stop in the UK, which is legally not feasible). So basically, Easyjet will only provide non-viable flights to avoid giving a refund.Whenever Easyjet cancels a flight, simply demand a refund, do not accept the "alternative" flights they offer. | 1 |
EasyJet | Easyjet canceled my flight on 17th Aug at the eleventh hour. They pretend to offer compensation, but other than refunding my ticket fare they offered nothing.I am now out of pocket for hotel booking costs (often significantly higher than ticket costs), airport parking costs, and other non-refundable charges.I will never use Easyjet again. | 1 |
EasyJet | Easyjet canceled the flight just minutes before boarding, wasting 100+ people's time and efforts to get there, spending time in the security checks etc. And you would not believe the reason behind the cancelation 'plane does not have fuel'. And sheer arrogance with which the crew went about this was so surprising.This company simply focuses on cost-cutting and they don't care about their customers at all.Never gonna fly with this company. | 1 |
EasyJet | Easyjet canceled the vast majority of their flights to UK today. There were some extraordinary circumstances in UK and in my opinion they took advantage of the situation. As they are not obliged to pay any compensation, they sold tickets to flights in the next 4 days at exorbitant prices, while refusing to rebook customers entitled to an alternative flight due to cancelation. In other words you could not rebook but could buy a new ticket. | 1 |
EasyJet | Easyjet cancelled both our outbound an inbound flights to Portugal in March and we are STILL waiting for our refund. They have claimed we didn't show for the flight so are not entitled (well of course we didn't show - you had cancelled our flights!). Their latest excuse is that they never received payment from our bank - even though the monies left our account in March and we had received confirmed booking references which, as far as I am aware prove that payment had been received (because they don't offer credit, although clearly think their customers should offer THEM credit by not refunding monies when they cancel the flights). Now raising a Section 75 claim through the bank as we have got nowhere with the airline. We have been regular customers, averaging at least 2 city breaks a year with them, but never, ever again. Conversely Ryanair refunded our flights when they cancelled them within 10 days. | 1 |
EasyJet | Easyjet cancelled flight - they initially accepted my refund request then 1 month later, sent me a voucher.When I disputed this, they stated: 'the case is closed'Disgraceful behaviour from an airline. | 1 |
EasyJet | Easyjet cancelled flight 14,5 days prio to departure.Flight connection booked with Kiwi.com 4 months in advance, for 165€ total (EasyJet-Ryanair-Ryanair).I have now to add 100-200€ more to complete the same trip. Easyjet, Kiwi.com, Airhelp+, none of those are going to compensate anything, damn bloodsuckers...none of those in my life anymore | 1 |
EasyJet | Easyjet cancelled flight from La Rochelle to Gatwick. Had onward flights to Jersey. Had not way to get to Gatwick and they would only refund the flight they cancelled and not the one to Jersey - just the government taxes | 1 |
EasyJet | Easyjet cancelled flight tried to get refund same day but was rebooked and not given full refundPlease look into this booking I did not want to change my flight. | 2 |
EasyJet | Easyjet cancelled my evening flight at the last minute, left us stranded, app wouldnt let us rebook new flights for the next day, so paid for new easyjet flight and hotel, now easyjet are refusing to refund the flight or hotel | 1 |
EasyJet | Easyjet cancelled my flight (due to leave tomorrow) and have removed the refund option on their online booking management system. Have tried to call them over the past week, but just keep getting cut off. So, I just raised a transaction dispute with AMEX (the card company I bought the flight with) - less than two minutes to raise the dispute online, it was decided within 10 minutes of submitting and statement credit applied to refund the cost.Shocking service from Easyjet (massive thanks to AMEX). | 1 |
EasyJet | Easyjet cancelled my flight and only offered me the option to get a voucher in exchange. Their customer support refused to discuss this issue over the phone, saying it can only be dealt with online. Now that I finally was able to request a refund, they are refusing to refund me because I've accepted a voucher in the past. I would of course lose my money had I not accept the voucher, as this was the only option offered to me. And by not giving me the refund option at the beginning, they essentially scammed me out of my money, which they now took for nothing in exchange. I am not flying with Easyjet ever again, such a dishonest practice is incredibly disappointing. And as I suspect that there must be many more people in the same situation, we should in fact be discussing a class action. | 1 |
EasyJet | Easyjet cancelled my flight home from Athens to LGW at 21.20 on 30.06 but prior to this they kept us all in the airport - moving us around right up till the last moment at 1.00 in the morning on 1.07 when they cancelled. The captain spoke to us and said the pilot was over his hours. But they would have known that would be the case when flying to Athens so 3.5hrs hours prior to the cancellation. They could have saved us all time and money but kept us in Athens airport spending money. They gave us vouchers for 4.50 Euros. Not even enough for a coffee. Finally they decided to put us into hotels at 4.30 am. Easyjet's poor communication and planning made it the responsibility of 3 female ground staff with minimal English language to find hotels for 2 cancelled flights (approx 500 people) in the middle of the night. They managed it but very stressful for everyone involved. Not surprisingly we had to find our own transport to the hotels and were told to claim it back (Taxi 70 Euros to the hotel back at Piraeus port). The following day the rescheduled flight was also late leaving. Again - minimal communication. The plane had not been cleaned despite sitting there for over 12hrs. And there was no 'fresh' food or refrigeration on the plane. Had we been told this upfront we could have bought food from the airport to carry on. The crew said this was because Athens is not a 'base' for them?!? Now we begin the compensation process. Never again.UPDATETrying to speak with a human is so hard.Easyjet's own people (on the live chat) don't even know how you can contact them directlyboth the customer services and customer support emails I have been provided with have come back with undeliverable / un manned notifications.Unreal. And the phone number in the automated response doesn't work.They clearly don't care or want to serve their customers in any way.UPDATEEasyjet have agreed to fair compensation. Amazing. Thank goodness. | 1 |
EasyJet | Easyjet cancelled my flight in September. They promised to refund and have my bank details. I am STILL waiting! I have emailed / spoken with at least 7 different colleagues, all who state they understand and offer their apologies, yet they still have not processed my claim any further. I wonder how apologetic and understanding Johan Alundgren would be on hearing of a customer's dissatisfaction and frustration with his company! No doubt he would be just as delaying, opting instead to benefit from the interest made on my claim! | 1 |
EasyJet | Easyjet cancelled my flight on 29/05/2022 Berlin-London. At airport, technical failure or staff shortage were mentioned. Applied for EU Regulation 261compensation the next day, Easyjet immediately denied. Brought Airhelp to the process, losing 35% of compensation. Airhelp saw strong grounds for compensation. Easyjet continued to deny, Airhelp had to bring their lawyers and I lost 15% more. In the end, Easyjet was proved lying, and I lost 50% compensation to Airhelp.Just the usual disgusting corporate behavior. | 1 |
EasyJet | Easyjet cancelled my flight to Bilbao for today by text at 0345. Lost money on hotel bookings as they gave insufficient notice. Easyjet cancelled 10 flights out of Bristol today up to 1620. That's about 1700 peoplecompletely messed up. How much money lost? Claim claim claim and hopefully bankrupt them. | 1 |
EasyJet | Easyjet cancelled my flight to Crete and changed my flight coming back to Gatwick to Luton!!! How can I come back when you cancelled it going!!!! I emailed 16 days ago still waiting for my flight voucher to transfer to next year!!! If they don't contact me in next couple of days! Will get a refund and not travel with easyjet at all. I appreciate they are busy but it's getting ridiculous as you can't even get through on the phone either! | 1 |
EasyJet | Easyjet cancelled my flight which I found out about when a random refund hit my bank account. They rebooked me on the new one but didn't transfer my large cabin to the new flight booking and now they are saying there is no large cabin allowance left on this flight and I need to pay for a hold bag at my cost because I accepted the changes. State they are unable to cover the additional costs. | 1 |
EasyJet | Easyjet cancelled my flight, I hastily rebooked flights via easyjet. Within an hour of making the change I tried to cancel and was informed by customer service that I would get £58 (cost of taxes) refunded out of a total cost of £669, as that was their "policy".So no way to cancel unless I give them £600+ for seats they can then resell.The fact they can do this to people just shows how shallow their values are, from their website:"On our customers' side", "In it together"They really aren't. | 1 |
EasyJet | Easyjet cancelled my flight, i moved to another flight and didn't check that my wives and my seats were still together ... i assumed that the system would do that. I then saw they were not, wanted to move them and was asked to pay £3. Sounds a minor thing buy symptomatic of the computer says no way there organisations work. I spent 15 minutes online with an agent to make the change, they wouldn't so now i have the joy of an hour on hold to their call centre. Its little things like this that destroy brand. | 1 |
EasyJet | Easyjet cancelled my flight. Had to travel elsewhere for a different one, another country and 2 days later. My family had to cancel work and life plans. Lost wages. Spent ages submitting an online claims form. When I finally received an email reply easyjet staff made a mistake with processing this and told me that my claim is invalid because my flight was "4 minutes delayed", which was false, it was cancelled. Easyjet online chat function was not helpful, just getting passed on to someone else and they don't help. This is far too much time and effort to get back the money I was promised because of the mistakes of Easyjet. | 1 |
EasyJet | Easyjet cancelled my flights for May to Italy and i have just got my refund 7 weeks later, however i am due to be in Spain next month but BA cancelled my outgoing flight (i will also add i got that refund within 24 hours!!) and I've tried and tried to contact Easyjet to see if my return flight is still going or if it will be cancelled as obviously I cant use it as my outbound isnt going ahead but you just cant speak to anyone! If you call it cuts you off, if you email they dont get back to you (tried 8 times), their online chat has been disabled.. its a joke! | 3 |
EasyJet | Easyjet cancelled my flights on th 16 April, i still have not received the refund, WHY?HOPELESS EASYJET, give us our money BACK!!!!! | 1 |
EasyJet | Easyjet cancelled my holiday 1 week before departure and the Customer service advisor stated that no feedback was provided as to why my holiday was cancelled which is a disgrace.Had to book another holiday last minute (elsewhere) and prices were ridiculous due to the short time frame.It's been 2 1/2 weeks and still no refund even though I was advised it would take 3-5 working days to process.First and last time i will ever use easyjet | 1 |
EasyJet | Easyjet cancelled my holiday because a flight got cancelled and I am still yet to receive refunded credit 3 weeks later.Obnoxious and aggressive South African call centre staff. Wasn't really a surprise though!! They keep telling me it is being escalated but each time the feedback doesn't resolve the issue. For some reason they can't simply apply credit to my easyJet account.I have on 3 occasions now instructed them to just refund it to my bank account but each time I have been ignored, and was told today to wait another 14 days...6 weeks in total!!! Absolute joke of a company. | 1 |
EasyJet | Easyjet cancelled my outgoing flight from the UK to Spain. I did manage to get a voucher for this flight, however the return flight from Spain was not cancelled and i have tried so many times to call and sent emails to their complaints department. They have kept my flight money of over £400 and not even responded to my emails. Extremely poor service from a company i use to love....POOR SHOW | 1 |
EasyJet | Easyjet cancelled my return flight from Malaga for the18th of October I requested a refund for both flights last Friday,and it's now Wednesday morning and have received a full refund,can't fault them,sorry to here others wait longer,I personally emailed at the time and told them if I don't get it back quickly I would contact my card company,they emailed me the next day,and said it's being processed. | 5 |
EasyJet | Easyjet cancelled my return trip only 10 minutes after I landed in Milan without any explanation. Most probably they wanted to make sure to get the money of the first flight for then provide a lower compensation. I tried to book the return ticket with another airline but prices were astronomic, therefore my only option was choose the return flight provided by easyjet (for free) and shorten my holidays of over 1 day. It was a long weekend so it meant literarily spending half of the time expected. It was not because they cancelled the flight, but simply because of the very short notification that made impossible for me to find other suitable options for my needs. Greedy and unprofessional. Very upsetting! | 1 |
EasyJet | Easyjet cancelled our Manchester flight to Copenhagen. Had to buy new EasyJet tickets for the day after.Never got a response to my refund request, hence no refund.If you choose to travel with EasyJet, you may end paying the duble fee of an SAS ticket! And the SAS flight was on time! | 1 |
EasyJet | Easyjet cancelled our flight 1 hour before boarding. We were advised to claim for our cancelled flight but when we did our claim got rejected after 2 months of waiting! We missed 2 days of our holiday and still had to pay the hotel that we never got too due to having a cancelled flight. Worst airline ever, booked with Ryanair for our next holiday afterwards with no problems whatsoever! Will never use easyjet again. | 1 |
EasyJet | Easyjet cancelled our flight 6 hours before take-off. Tried to use their website to re-book as requested in cancellation email. No flights available. Immediately rang Easyjet and got through to a co-ordinator. She checked for flights and could not come up with any Easyjet availability for Spain in the next 5 days. I asked if she could check with other airlines and she said I had to do that myself (which is against the compensation rules I believe as the airline has to do it for you). I said I would do that and claim if I could find flights. She said to go ahead. Checked with skyscanner and there were no flights available for the next 2 days at least to Malaga our original destination. Widened my search and found a BA flight to Gibraltar for the following morning. Gibraltar is only a 100 Kms away from Gibraltar so suited us. Bought the tickets as agreed with Easyjet. Phoned Easyjet back again the same evening as the cancellation and confirmed that I had bought the tickets and all now OK. On return Completed the request for payment of the tickets but have not requested any money for the cancelled flight which I am allowed to under the compensation rules). Easyjet have now refused my request for payment of the replacement flights as they say there was availability the next day to Malaga on Easyjet. Both their automated system and the Easyjet representative told me that there was no such alternative. If there had been I was more than happy to have accepted. I have emailed Easyjet back pointing out that they agreed to me purchasing replacement tickets through an alternative airline but have still not heard back. Can anybody tell me what my next step should be? | 1 |
EasyJet | Easyjet cancelled our flight and left us stranded abroad, now try to claim compensation been given ID number and Red Id number, should have been paid 3 days ago still not paid, absolute disgrace to the airline industry, i will never fly with them again and suggest to anyone booking with them to try elsewhere. | 1 |
EasyJet | Easyjet cancelled our flight and then having rebooked onto an alternative at an unsuitable time, they made multiple changes to the aircraft type which means we lost the seats we had paid for. Either Easyjet are utterly incompetent or take their customers for mugs. Either way, we'll never be using them again. | 1 |
EasyJet | Easyjet cancelled our flight to Bari with less than 12 hours notice .No explanation was given .No alternative flight offered in next 3 days .I was left out of pocket as had a non refundable taxi to the airport and a non refundable hotel stay at my destination .I had to book a hotel at Gatwick and alternative flights at my expense .Easyjet have refused to compensate me . | 1 |
EasyJet | Easyjet cancelled our flight to Greece and offered us to change the flight without admin fee BUT they only gave this option via a telephone number so we had to call the number to book alternative flights. After 3 days of calling and waiting over an hour each call we got through to a human who booked the flights BUT the cost was double what it would have been had we booked online so we actually lost even more money trying to use the credit from the cancelled flights. DISTASTER!!! | 1 |
EasyJet | Easyjet cancelled our holiday to Iceland whilst at the airport and did not offer an alternative. It was my partners 30th birthday and it completely ruined his day. We could not get back the money for various things we had booked and still trying to claim back through insurance. We paid for the holiday with an Easyjet credit and this has not been credited back onto our account. I do not want a credit as want nothing more to do with this company! I have sent numerous emails and been on hold on the phone for hours. AVOID Easyjet holidays at all costs | 1 |
EasyJet | Easyjet cancelled our outgoing leg of a return flight from Belfast to Corfu-our only possible option on this day is a flight from Edinburgh, however they won't allow us the cost of the flight from Belfast to Edinburgh, so we are left with the extra costs of these flights at no fault of ours-as an airline company who cancelled the flight, they should be doing all they can to ensure we get to our destination. | 2 |
EasyJet | Easyjet cancelled return flight but not outgoing so decided to change flights but it would not let me change outgoing kept defaulting to cancelled flight. Eventually got through on phone after being on hold for 3hrs 31minutes. I initially put a rating of one star but when i did get through to be fair to the agent she sorted everything out to my satisfaction so I have made it 3 star for agents performance. Easyjet management need to sort out phone lines if they expect customers to resolve issues over phone rather than online. Credit notes cannot be used online you have to ring up this is stupid in this day and age for an internet based company. I have always rated Easyjet above Ryanair but waiting for over 3hours to get through is not what I woudl expect from them. | 3 |
EasyJet | Easyjet cancelled the flight from Hamburg - Manchester which was supposed to be at 21:00 on the 27th of December 2024 due to fog, which is understandable. All day on the 27th of December 2024 the flight showed as delayed by around 3hrs, a thing which you can see on their app. What is not acceptable is to cancel the flight last minute, whilst passengers were waiting at the gate! All that day you knew the fog was not going to get better but still, you only cancelled the flight last minute, after 22:00! You wasted three days of my life and caused a lot of stress and anger! And this is not all, of course. With your next flight for this route being on Sunday, you offered to pay for accommodation for the night between Friday and Saturday hoping that on Saturday night I was going to sleep at the airport probably. And, this is not all, of course! After sending you proof of all the spending I incurred because of you, you are not even refunding the whole amount because the invoice for the accommodation I had to book was advertised for "two" people even if only my name is on the check-in, you are only refunding half of the sum. The 3 taxis I had to take to and from the airport (to the airport on the 27th of December, back to accommodation on the 27th of December and taxi to the airport on the 29th of December) a total of €100+ you can't refund because God knows why. You are a disgrace of a company and I will never again use your services. | 1 |
EasyJet | Easyjet changed flight seats and want to charge me to change them back even though I paid originally. When speaking to live chat, guy was rude at the end and just closed the chat. I have full transcript of chat! | 1 |
EasyJet | Easyjet changed my flight and informed me via email. I tried to change the flight myself but Easyjet wanted to charge me. I contacted customer service and Malak was very helpful and changed my flight. | 5 |
EasyJet | Easyjet changed my flight t a 5 hour later flight which was not suitable. Contacted them and the advisor was extremely helpful and changed me to a suitable flight. | 5 |
EasyJet | Easyjet changed my flight time but put it right without problem when I contacted them. A good experience. | 5 |
EasyJet | Easyjet changed my flight times but the support desk were extremely helpful in moving me to another flight free of charge. Great service | 5 |
EasyJet | Easyjet charlatans offered the option to have rebook or refund, chose refund. The Refund refused during lockdown. Recieved this email;EU261 Compensation Claim AssessmentClaim received: 19/03/20Flight Number: EZY 863Flight Date: 20/03/2020Scheduled Departure Airport: LGWScheduled Arrival Airport: INVClaim decision: DeclinedDecision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight. | 1 |
EasyJet | Easyjet claim they are not charging fees to move flight. However I am trying to move a flight to nice and when I do this via the change option the cost is an additional £160. But when I go in and book as new at the same time the flight return is £100. This is the same price I paid for me current ticket. I have taken screen shots which proved Easyjet are not telling the truth. | 1 |
EasyJet | Easyjet come on answer the phone or e-mails. I've tried many many times via both routes and i'm getting nowhere. Where is my refund?? I don't want a voucher. At least give customers the option to leave a voice message or something rather than cut customers off. Service is a joke. | 1 |
EasyJet | Easyjet compensated the tickets for overnight flight caused by storm. Thank you easyjet. The one improvement point is waiting time, 40 min in the chat. | 4 |
EasyJet | Easyjet customer advisor Yousra made everything swift and resolved my issue promptly. Great work! | 5 |
EasyJet | Easyjet customer care chat worked very well and member of staff managed to solve my query. | 5 |
EasyJet | Easyjet customer care was very supportive during flight disruption and provided all required support for all alternative arrangements. | 4 |
EasyJet | Easyjet customer service fulfilled my needs in a quick and easy way! Their dedication is very efficient! | 5 |
EasyJet | Easyjet customer service is not great at all. They didn't try to help us. Our kids are allocated separate seats and the adviser wouldn't move one seat for one of us so we could sit with the kids.The adviser was Abdelaziz and he was rude to me.Edit: easyJet reached out to me promptly and resolved the matter. I am pleased with the resolution. Will discount the experience with the service agent as one off. Thanks! | 5 |
EasyJet | Easyjet customer service never answer complaints just send back FAQs, or blanket reply. They always takethe word of there staff and never look at evidence to show that they are lying. They just hope you will give, they are total disgrace!!!! | 1 |
EasyJet | Easyjet customer service now appears to be the lowest in the industry, they no longer have any respect for their loyal customers.Just tried to change name on a flight ticket in April (covid related), and they demand £49 for each flight (£98 return) - complete rip off.So much for free changes (it ends in March)....misleading advertising.In future I'll make every effort to use their competitors. | 1 |
EasyJet | Easyjet damaged our suitcase - it cracked and the wheel came off. They offered a replacement. It has been out of stock for weeks and weeks. I needed a suitcase so I bought a cheap replacement. They said they can only give me full refund based on a receipt for the actual damaged case. I don't still have a receipt. I asked for £50 which was very conservative! They will only give 50% of that - it's their policy. They're hiding behind a policy! I'm so frustrated!!! It was them who broke the suitcase. | 1 |
EasyJet | Easyjet delay claim are shocking! Having had an overnight delay which resulted in the loss of a day's holiday and the need to purchase breakfast at the airport the following day for our replacement flight - being assured that meals and refreshments would be reimbursed we've now been told the fact we chose to book the lounge to have breakfast etc before the 4 1/2 hour flight and have provided receipts and proof that breakfast is all inclusive in the cost- this is not valid!! How can this not be valid - if you book with easyjet be warned before using the airport lounge | 1 |
EasyJet | Easyjet deserve zero stars, app told me just before boarding that the flight will land in Bournemouth instead of Gatwick only to find out 20 mins before landing that its BristolOnce we landed only one coach was booked for the whole plane worth of travellers, priority given to families and elderlyGot told no more coaches for 4 to 5 hours then got told no more coaches are arrivingHad to pay for my own taxi to Gatwick which was over 2.5 hours away | 1 |
EasyJet | Easyjet destroyed my suitcase on a flight on 13th May,and the dreadful company that they farm it out to are ignoring me. It is not possible to speak to anyone at damagedluggage.com,nor at Easyjet .Disgraceful total lack of customer service. | 1 |
EasyJet | Easyjet did not allow me to check in online 3 hours before my flight due to website failure and the chat service said it was my problem and mislead in saying the airport checkout would close 2 hours before the flight, when in fact I found out later that's when it opens. I lost my flight because of their poor service and misinformation of their online help service, despite contacting them in hopes to check in online. I will try to avoid them from now on if I have other options. | 1 |
EasyJet | Easyjet did not respond to my request to chat with a Customer service team.I waited, but no response. | 1 |
EasyJet | Easyjet do not allow you to take skis in your ski roller despite already paying for your ski roller as part of the 23kg hold luggage. I have been told I have to pay extra for the privilege of putting my skis in my already paid for luggage. Its bewildering that easy jet can stipulate what you are allowed to put in your luggage even when it is within there size and weight allowance.Not only this but I have 4 x 23kg luggage booked which they will not allow me to reduce to 2 x 23kg luggage to allow for paying extra ski carriage. I was also refused the request to escalate my questions and issues to management on the online chat | 1 |
EasyJet | Easyjet do not give refunds - they give you holiday credits that expire in just 1 year - they will not extend the holiday credit time period. With Covid it was impossible for me to use the Holiday Credits. I find EasyJet to be a very bad company. | 1 |
EasyJet | Easyjet does not honour the cash back. In May, I booked a holiday package for July 2024. I booked via Topcashback website and £30 cash back was expected. I have chased over 4 months as I have never received any promised cash back. Finally I received an answer from Topcashback like: "been informed that we haven't been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf". If you Easyjet don't want to honour the cash back, please stop your promotion on this. It's so disappointing. | 1 |
EasyJet | Easyjet doesn't respect their T&C for cancellation flight.We will escalate the case the avation authorities.Easy jet cancelled a flight and didn't want to rebook us on opne of their flight. They let us do it so that we have to pay more.They pretend their was a strike (commong trick they use) although they had other flights to that airport on the same day.now they say there was no reservation number and we can't get a refund. impossible to speak with them.they don't want to pay the compensation although we had a lot of costs because of this.never booking againt with them EVER | 1 |
EasyJet | Easyjet fell short of the expectations set by their advertising in the we paid significantly in extra fees for seat selection, speedy boarding, and larger luggage.Initially, I selected two front row seats; however, this arrangement was changed due to a shift in aircraft, resulting in our being seated a few rows back. When we boarded, we encountered difficulties finding space for our larger cabin bag in the overhead compartments. As a result, we had to place it further back in the aircraft, which made navigating through other passengers quite challenging and stressfull.This situation meant that we couldn't access our bags until everyone else had exited the plane, causing us to be among the last to leave on both our outbound and return flights.Overall, I would advise future travelers to think carefully before paying extra for these services as they did noting to enhance our travel experience. | 1 |
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