Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | EasyJet has become a failing company- failing to get passengers to their destinations on time or indeed at all, and failing to provide a smooth customer complaint response regime. I do not advise anyone to use EasyJet- they deserve to be extinguished. I never thought I would recommend Ryanair but in comparison with easyJet's recent performance they must now be the budget flyer of first resort. EasyJet is quite simply rubbish. The Gatwick- Belfast route provides a completely unacceptable standard of service in every respect. Two flights booked in the space of one month- both flights cancelled 'at the gate'- completely unacceptable. | 1 |
EasyJet | EasyJet has changed my flight times by 4 hours and does not offer a reimbursement option on line but tells me to go to your customer service. I then had to spend well over an hour on your chat before getting in touch with a human being!You should offer an online cancellation option when you change flight times to save me wasting an hour of my time.Please also change your very irritating comment 'apologies for any inconvenience' to apologies for THE inconvenience because that is what it is! | 1 |
EasyJet | EasyJet has to rethink about the staff they hire because with the sympathy of the people working there, mostly with older people. It really deserves 2 stars, the second one only because sometimes we can find nice ones. | 2 |
EasyJet | EasyJet has zero customer service. This is the second time that I have an unacceptable experience from EasyJet. I added a bag to my trip, paid for the bag, and now I need a simple receipt so that I can get reimbursed by my company. EasyJet is absolutely incapable of providing me with a receipt. I have contacted EasyJet 5 times and they have sent me receipts for my flights, but somehow they have zero financial proof that I added a bag, which means I will not get reimbursed by my company and the charge on my credit card apparently connects to nothing. How are they so incompetent? I've had multiple bad experienced, so I'm done. The cost is not worth the hassle. | 1 |
EasyJet | EasyJet have absolutely zero customer service. Their staff are unhelpful and very rude. I will never travel with them again as you couldn't trust them to keep you safe. I'd give zero if I could | 1 |
EasyJet | EasyJet have always been great in our family experience with them. Today, however, they truly went above and beyond. I was experiencing problems with an aspect of checking in - the problem was partially my own stupidity and naivety. The lady I spoke to on live chat - Sara - was absolutely great. She assisted me in resolving my problem whilst also alleviating a lot of the anxiety I felt about the situation I was in. I honestly cannot express how grateful I am to her for her help and wonderful customer service today! Thank you so much! | 5 |
EasyJet | EasyJet have been fantastic these past weeks. I needed to get home to Spain but due to not receiving my PCR tests in time (twice) I had to cancel and change 2 different flights. I called the helpline at 11pm and got through to someone straight away. They offered me the options to refund or change my flights. My refund was in my bank a few days later. I finally flew home to Spain last Saturday with EasyJet as all the other airlines had cancelled. Great service, well done easyJet! | 5 |
EasyJet | EasyJet have charged me twice for a booking I didn't make! They took the instructions down wrong and charged me for children's tickets even though children are not flying. The staff say the are accountable and someone will call me back but they haven't. Absolutely horrendous I will never use this airline again! EasyJet have stolen my money! I will not stop out of principle till I get this back, the regulator will also hear about this. | 1 |
EasyJet | EasyJet have dealt with the situation in a dishonest and untrustworthy manner. After 10 hours of trying to get through to customer services to claim my legal right of a refund for a cancelled flight, they hung up on me. Disgusting! No one should ever trust this company again. | 1 |
EasyJet | EasyJet have merged 2 flights together to Bodrum on 2nd May, I had already checked in, brought seats and hand luggage, flight changed from 19.30 to 7.20am on the same day, on the new flight I'm unable to sit in the same seats so they have refunded me the difference in seat prices which doesn't include hand luggage as those type of seats are no longer available but won't refund the return because the seats are available….why would I want the return to include hand luggage if I can't take it on the outbound flight!!!! Was told by the operator if I didn't like it he would cancel my flight, will never use this company again | 1 |
EasyJet | EasyJet have no customer service. I was at the airport early. I had already checked in and all I needed to do was a baggage drop. I was good for time and then EasyJet staff were calling for people to come forward first for the Faroe islands and then for Copenhagen, which allowed them to skip the line and go ahead of me and other passengers. I subsequently missed my flight to Tel Aviv and now have booked with KLM for that evening. EasyJet customer service has been a disgrace to deal with and I wish that after 2 calls to your call centre and emails I was given zero customer support. | 1 |
EasyJet | EasyJet have sat my little boy on his own aged 3 and won't move him next to one of us. Is this legal? They have just confirmed they have seats together as well what a joke | 1 |
EasyJet | EasyJet have the worst customer service I have ever come across! I have tried calling them several time at different parts of the day. And after 2 hours each time no luck. And to keep saying "we are experiencing high calls". Employ more staff, happy to take people's money but not have the customer service in place! They have a lot to answer too. Wouldn't recommend booking with them to anyone as they are so unhelpful and it ends up making you feeling stressed. | 1 |
EasyJet | EasyJet have total disregard for contractual responsibility and seem to think it is acceptable to break the contract without compensation. Three times this year they have broken the contract I entered and paid.In June I paid for an extra legroom upfront seat, which included dedicated bag drop and priority boarding. At check in, the ground staff said EasyJet Europe does not offer dedicated drop off. EasyJet continue to advertise this, knowing they do not offer this service. I paid the premium amount, and I claimed a refund, which EasyJet rejected.I have flights booked in February and April 2023 which I booked in May 2022. On completing the contract, I paid an additional amount for extra legroom up front seat. They changed the return flight in October from seat 1E and 1F to row 6, neither an upfront seat or extra legroom. Despite repeated request for the refund of the premium charge they did not make a refund.Now in December they have changed the outward flight seats 1E and 1F to row 2, again which is not an extra legroom seat. Despite repeated phone calls and emails, every time having to explain the issue of breaking contracts, they have not offered a satisfactory solution. I have decided to refer the matter to Trading and Advertising Standards.I now feel EasyJet offer these benefits at an agreed price to lock you into them. At the time of booking if I had known these benefits would be withdrawn at EasyJet will, I would have chosen other more trustworthy airlines.Do not book with EasyJet if you want contract delivery and service. | 1 |
EasyJet | EasyJet helpline were not able to help and worse the call handler was not listening to the issue. They refused to escalate to a managed and left me with a feeling that EasyJet really could not care less about customer issues. Very poor response. | 1 |
EasyJet | EasyJet holdiays - currently on holiday and we raised a long list of concerns about hotel . EJH just said 'hotel have resolved (they haven't) and offered an insulting 5% refund without sorting anything or offering us get out this he'll hole. Just a horrid company.Issues :No parasols at all so can't lay by poolBeach not close - through another hotel photos make it look closePhotos on hotel website do not reflect hotelNo air con in second room given fan too loud to use at nightUncomfortable bedsBroken door no lock or lock not very secure on rear entranceBroken draws in kitchen (all)Leaky kettle - dangerous and leaking I to electrics and my handNoises - toilets next door every time they flush , doors inside when close can't open without noise so we have no privacy , patio impossible to move in and.out due to broken doorsWashing up dispenser brokenKnives and kitchen equipment dont work (meaning it's almost impossible to cook)Cracking ceilingrusty oven and general state of disrepair of the hotelQuestionable pool hygiene and maintenanceAlso whoever it was I spoken was cold, patronising, rude and lacked any empathy. My daughter has been in tears for two days now because of this - she can't use the pool, she feels unsafe, she can't sleep due to heat and lack of air con - easyJet just clearly do not care . | 1 |
EasyJet | EasyJet holiday package- after quite a few EasyJet flights and one package I really thought this company was excellent until I tried to add an extra person to my next holiday. I was told this was not possible even though the flight was available and I simply couldn't add an extra person to the room I had which was big enough. Staff member was quite rude when challenged. In the end I contacted the hotel direct and they have added this extra person on no problem. Will likely look elsewhere for my next trip after this bad service. | 2 |
EasyJet | EasyJet holiday's customer service is appalling try cancelling your holiday with them talk about magic roundabout just keep being told they are very busy at this time when contacting them through their website still getting messages saying balance due soon unbelievable never flying again 😡 | 1 |
EasyJet | EasyJet holidays absolute joke!!! We paid over £1700 for our holiday, hotel was a shambles. We get to the airport and easyJet cancel our flight and then say we have to pay £150 each to fly back to a different airport???? What a joke what a total ripoff!!!! DONT NOT USE EASYJET HOLIDAYS SHOCKING!!!!!!!!!!! | 1 |
EasyJet | EasyJet holidays are the biggest scumbags in the history of the world they give you credit and cry about the why you try to use it I have £120 and they have blocked my account and are refusing to let me use it am trying to cancel my holiday with them and get my money and never use them ever again but they are trying to steal all the money which is theft by them | 1 |
EasyJet | EasyJet holidays text to say they will pick us up from hotel (which is 15 minutes from airport) 4 hours before flight.Three and a half hours at the airport. Thanks for nothing. | 1 |
EasyJet | EasyJet is a business designed to rip off customers. I wouldn't recommend it.They provided a box where people could size their luggage, and if your luggage didn't fit, you had to pay for it. Even the smallest hand luggage didn't fit into it. This is pure scam, and you see that the speed-boarding service ... do not bother. | 1 |
EasyJet | EasyJet is a horrible company to travel with a small child under 2 yrs requiring a car seat. We flew with our granddaughter and family on 5 flights during a 2 week multi country trip. My daughter purchased a seat on every airline because her daughter is under 2 yrs old and required a car seat. EasyJet was the only airline that hassled us about the car seat. At check in they hassled her and told her she could not use the car seat. She explained that she bought a seat for her so she could use the car seat. They finally let her take it to the gate. At the gate we tried to check in early as a family when another family did but they refused us and told us to get back in line. When we finally got to the person to let us on at the gate, they told her she could not take the car seat on the plane. She had to explain again that she bought a seat for her to use the car seat. When we finally boarded the plane, the flight attendants told her that her daughter had to sit in her lap during take off and landing and could not sit in the car seat! This is absolutely unsafe for both the baby and the mom. It is the reason a child under two is supposed to be in a car seat on a flight. My granddaughter was confused as to why she was not allowed to sit in her car seat. She was tired and cried hysterically to sit in her car seat. This experience was distressing to the baby, her parents, to us the grandparents and all of the passengers on the plane. The flight attendants did not come by after take off to tell her she was allowed to get in her seat and just let her cry. She continued to cry and scream until she was finally allowed to sit in her seat. EasyJet's own policy regarding children under two is, "Infants sitting in their own seat will need to use a car seat for take-off and landing, and any time when asked by the crew." Wish the employees knew their own policies! | 1 |
EasyJet | EasyJet is a joke and their rating is zero. No information, no customer service, cancelling my flight to Madrid todsy by email one hour before the flight today. Why put people through so much misery. They list flights which they cannot honour. Disgusting. They have ruined peoples holidays, time and energies. Will never travel with them again. | 1 |
EasyJet | EasyJet is a mess. They have changed my flight to a different time and sent an email saying "please contact our customer support". It's been 2 days since I'm trying to call your customer support and when someone picked up the call that person said he was not authorized to speak english. What? He gave me a UK number to call in, so now you adding international calling costs to me. I'm NOT HAPPY with your customer service. | 1 |
EasyJet | EasyJet is a solid reliable airline in Europe as long as you follow their rules. The app is the best APP I’ve utilised, making flight changes simple. The airport experience is automated as much as is possible, but staff are around to assist and ensure you follow EasyJets rules on bags, sizes and boarding. Boarding is simple with 2 queues, one queue for those who pre-booked a large cabin bag, and a second queue for those who only have a small rucksack/handbag. The flight experience is comfortable and predictable, the crew are polite. The food available to purchase is excellent. Bags arrived quickly. Overall this is a low cost airline, but well organised and rules it clearly presents during the booking process. For cheap point to point in Europe it’s excellent. I would always strongly advise downloading the app as any flight disruption is best managed using the app. | 10 |
EasyJet | EasyJet is an absolute nightmare that's ruined my honeymoon. From changing/canceling flight last minute, to leaving passengers stranded & without any alternative options, to the rudest customer service representative I've ever had the displeasure of speaking to. (To be clear, I was refused the opportunity to speak to anyone —supervisor or otherwise— besides 'Christian' who took our initial call. Apparently no one else works there??!) EasyJet canceled & rescheduled our flight with only 24 hours notice. The change in times made our trip impossible to take. Though they offered to move our flight date, we cannot just reschedule an overseas flight on a whim at a later date. We were denied any sort of refund & basically told "screw you, we have our money & that's all that matters."This whole experience has been horrific, compounded by the facts that a) half of our honeymoon is ruined & b) we're out a significant amount of money because of it.I'd give this airline a rating of 0 or even -1 if it were possible. Save your time, money, & sanity: book with literally anyone else | 1 |
EasyJet | EasyJet is an extremely great airline. BUT staff member named HIRA at Gatwick airport is extremely rude. She ruined our whole experience. | 1 |
EasyJet | EasyJet is an unscrupulous airline with the staff and management trained to con off passengers and make a buck wherever possible. The staff has also been trained to send customers from one port to the next so that they cannot be held accountable.I spent almost 10 hours in total on the phone regarding my cancelled flight where an alternative flight was only offered for the next day and they refused to book me another flight for the same day with another airline even though this is the legal requirement. The airline refused to also reimburse me for my reasonable expenses incurred due to cancellation and I ultimately had to go to the Aviation ADR body to resolve my claim and get my money.The authorities (European and UK) need to launch an investigation and a class action law suit needs to be taken against them for these unfair and exploitation practices. | 1 |
EasyJet | EasyJet is becoming a joke.We have only ever used easyJet. But in the last year every single flight has incurred a delay. Coming to Turkey this year we had a 3.5hour delay and I have just received a notification that our flight back is delayed. So sick and tired of the useless excuses. Think it's time to book my holidays through a different place and select a different airline. | 1 |
Grupo IAG | EasyJet is better...BA are rubbish now.Absolutely outrageous that they're so crap now, economy airlines are so much better now as BA continues to charge extortionate rates. They don't give a toss about customer service. Horrible staff, horrible experience, will never use again. Much rather use any other airline. Absolutely ridiculous and embarrassing how appalling our national airline is. DISGUSTING CUSTOMER SERVICE AND FLIGHT EXPERIENCE - AVOID AVOID AVOID AVOID AVOID!!!! | 1 |
EasyJet | EasyJet is by far the worse airline out there. As I am typing, I am in a euro star train to Paris after losing over £450 for a flight from london to Paris that cost me £340. Got to Gatwick airport early for my 08:00am flight but missed it due to the crowd at the airport. I then had to book the closest available flight leaving from Luton airport by 15:20pm, and paid an extra £110. After the booking was completed, the staff that attended to me, adviced me to call EasyJet customer service and ask for a part refund for the 08:00am flight. Got to Luton 5hrs early for the 15:20pm flight, checked in and went up to the departure lounge. Then I decided to chat with a member of easyjet staff gave him the flight date 29th July and the time 08:00am and asked for a refund. The gentle man mistakenly cancelled my 15:20pm flight, charged me for the cancellation and refunded me £14 tax. When I noticed what happened, I quickly ran to the help desk at the airport to report and fix it. The staff confirmed the cancellation, also confirmed that the seat is available but refused to open up the booking despite the fact it was their fault. I had to pay £270 to get a train as I needed to be in Paris today. EasyJet has no regards or value for it's customers and I will still take this up as soon as I get back to London. | 1 |
EasyJet | EasyJet is definitely the worse airline out there from having a 2:5 hour delay with out any correspondence from any of there staff to then getting on to a plane and being told there is no food left to then arriving at Gatwick airport to wait over 40 minutes to get of the plane, once you get to the Luggage part the you Realise how bad it actually is waited over three hours for two case over a Thousand people siting on the floor waiting with no staff telling us what's going on,It's not the fact there short staffed it's the fact of having to many flights landing at the same time absolute joke of a airline shame I can't add the videos | 1 |
EasyJet | EasyJet is easily the worse airline in Europe , I wouldn't recommend. The employees are liars and rude. They aren't helpful and they stole my money !! | 1 |
EasyJet | EasyJet is easily the worst Arline I've had the misfortune to travel with. They delayed our flight because for some reason they did not have any crew and we were informed after hours of standing in line waiting to board. Regarding compensation despite being eligible they sent my payment to the wrong party even though I checked in with them to make sure they send it correctly and they ignored me and lied that they would escalate to the correct department. Customer service kept giving fake dates and estimated, total misinformation. And now because they sent the money to the wrong person, despite it being returned to them , they are refusing my claim because I have to provide proof that I haven't received anything, as if they don't already know that and I was not asked to provide anything. And support kept lying that the payment had been released! It's been over a month and they are so disrespectful and unprofessional it's outrageous. Worst flight experience of my life, extremely stressful and mishandled in every way. Steer clear of easyJet. | 1 |
EasyJet | EasyJet is improving the customer service. It's good to see that you have added options to take people to where they need. | 5 |
EasyJet | EasyJet is my preferred choice of UK budget airlines. Reliable, within reason for airlines. I like how they don't trick you into extra baggage or seat selection purchases (unless it's for a specific seat). Cabin baggage allowance is more than rival budget airlines. Competitive prices for many flights. In-flight purchases are reasonable (for airline prices). | 4 |
EasyJet | EasyJet is not easy to Travel. I am non EU citizen living in Europe since 7-8 years. Travelled with few more airlines inside Europe. EasyJet was not easy this time. My boarding, passport and visa permit was taken long time to verify and they find the reason on my hand carry to not let pass. Was forced to pay extra 48 euro due to the wheel of the carry the size was not fitted according to their requirements. While I was inside the plane and saw similar types of hand carry and surprisingly was allowed without extra fee. | 2 |
EasyJet | EasyJet is not easy: don’t fly, bad service by airlines representative, late departure, £50 extra charge for laptop, iPad, jackets, personal purse - need bag or throw away or pay £50 for each extra items. 6/15/2019, EZY8327 LGW Gatwick to CDG Paris - Flight at 2.10, gate closing at 1.40, no gate announcement until 1.35. Flight arrived late, late announcement of gate at 1.35 but boarding same kept same 1.40, announced that gate closing, gave 5 minutes to come a long distance to gate 112, arrived gate at 1.50, boarding wasn’t started and plane just arrived. - Representative checked boarding pass and said £50 extra charge for each item that is not in the carry-on including laptop, iPad, jackets, personal purse, vanity, medications. Tried to put all of the items in carry on bag for all 4 passengers. In order to avoid paying £50 for each person, threw away two personal bags and stuffed all in checked in bags. Laptop, iPad, money bag and jacket was left in one personal bag. Representative insisted to stuff all in 1 carry on because no personal items allowed. I showed her the board outside the boarding area, which says allowed personal items, she said, "the board is not applicable to my ticket". EasyJet was my connecting flight. We started with the same carryon on WestJet Airlines from Los Angeles to Calgary to Gatwick. Same carry-on with personal items was okay with WestJet but wasn’t okay with EasyJet. Representative said each airline has their policy. I charged £50 to my credit card and told her that easyjet will get 4 bad reviews today, she said, "nothing she could do". Now I’ll have to go to baggage claim for the one of the carry-on's that were checked in, which will delay my plans in Paris. I was in my seat at 2.25 pm, flight left the gate at 2.45 pm, take off at 3.10 pm (instead of 2.10 pm). Landed in Paris at 5.10 pm (instead of 4.10 pm). Baggage took 30 minutes to arrive at baggage area. Uber ride started at 6.10, overall 1.5 hours lost. I’m sure there is no penalty to EastJet for delays because we all sign fine print agreement upfront that says "airlines are never wrong and they will pay nothing for customer inconvenience". Airlines inside were okay, food offered at reasonable cost, water was available at cost. Of course no Entertainment. It was cold and no blankets or pillows were provided. Thank goodness I took out my jacket from the checked in bag. No announcement to apologize for delay in departure or arrival to Paris. I may have saved £50 when I booked my tickets but ended up paying that back to EasyJet, airline found an easy way to make money. Is there any governing body that could punish bad and intentionally fraudulent practices by airlines like EasyJet? I’m not sure if my review will make any change in EasyJet’s behavior towards their customers. Don’t they know flight will depart late, boarding will be late because it arrived late? If yes, why did they announce at 1.35 that the gate is closing and made us run? I’m sure many customers felt the stress and pain due to EasyJet’s unprofessional behavior and bad communications with customers. Considering my experience, I’m not going to fly again with EasyJet. There were other customers at the gate explaining similar issues, I’m sure they wouldn’t fly and give bad reviews. All my friends will stay away from EasyJet. Frankly, I’ll be very surprising surprised to see EasyJet’s existence in next - 4-5 years unless something changed I their behavior. | 1 |
EasyJet | EasyJet is officially the worst airline in the world - their new cabin baggage policy is absolutely ridiculous and they tried to charge me £45 to upgrade to a ticket where I can take a tiny suitcase on board. Their staff is so rude which adds nicely to the whole experience. Makes the other low cost airlines look like a luxury experience. NEVER FLYING WITH THEM AGAIN!!!! | 1 |
EasyJet | EasyJet is one of the worst companies with the most terrible customer support experiences. | 1 |
EasyJet | EasyJet is probably one of the worst airlines when it comes to travelling with young children. They make no allowances for the fact you are travelling with dependents which is already stressful enough as it is. Firstly, on a previous flight, we were charged extra for a baby bag (including nappies, Sudocrem and changes of clothes) because, whilst we could get it in the prescribed baggage sizer, we had to push it in so the atrocious ground staff forced us to pay 50 pounds for the bag. This time around, they have not seated our family together, despite having entire rows free. When I contacted them, expecting them to rectify this, they again wanted 45 pounds to make seat changes. Apparently, they "do their best to seat families together". I think the evidence very much points to the contrary. In any case, my advice, if you are travelling with a young family, is to avoid EasyJet. | 1 |
EasyJet | EasyJet is probably one of the worst companies out there. The customer support chat is absolutely terrible. I spent hours trying to cancel a flight which should've only taken me a few minutes. The customer support team then told me that they will send me confirmation of refund and confirmation on cancellation, but I received nothing absolutely terrible service | 1 |
EasyJet | EasyJet is the perfect example of how "cheap" can turn into a complete rip-off. This airline thrives on misleading tactics and hidden fees, turning what seems like a budget-friendly trip into an overpriced nightmare.Their biggest scam? The baggage policy. It's nothing more than a trap to squeeze money out of unsuspecting passengers. They advertise slightly cheaper fares than other airlines, but once you get to the airport, they force you to pay an outrageous fee because, surprise, your bag magically doesn't fit in their luggage sizer—one that suspiciously seems smaller than the official dimensions they claim. In reality, you'll end up paying more than if you had just booked with a proper airline.And it gets worse: if you book a round-trip ticket and check in for both flights, once they extort you for 78 CHF on the outbound flight, you'll quickly realize you can't add baggage for the return—neither through the app nor in person. This is not just bad service; it's outright robbery!EasyJet is nothing but a scam disguised as a budget airline. Their entire business model is built on deceiving passengers and charging ridiculous fees with zero flexibility. If you value your time, money, and sanity, avoid this airline at all costs. Paying a little more with a real airline is actually the smarter choice. EasyJet? Never again! | 1 |
EasyJet | EasyJet is truly horrible. I would never fly them ever again. I was stopped during the boarding of my flight and charged for a cabin bag and that too $58 for a small computer bag. I offered to pay a small fee so I can take it as a cabin bag and they declined, they forced me to take out my computer and carry it in my hand, which was absolutely ridiculous. The reps were unprofessional and would only argue their policy and flat out said if you don’t do this you don’t fly. I ended up paying $200 just for my bags so at the end of the day it was more expensive of a ticket than any other airlines. Not worth my dollars, I would rather spend it somewhere else. Worst airline I have had an experience with. | 1 |
EasyJet | EasyJet keeps cancelling flights, and refuses to refund me on the basis of.....the ticket was bought with a voucher. BUT, it was bought with voucher, given by the company for cancelling the original flight (that was paid for in good cash)....so it's a dishonest argument, feels like easyJet is trying to avoid a real refund, despite cancelling its flights over and over. | 1 |
EasyJet | EasyJet lied to us, charged us for it , then nearly ruined our family holidayMy family and I (myself, wife, 3 year old and 3 month old), recently had a trip from Manchester to Pisa with EasyJet that, unfortunately, left us very disappointed with the airline. First off, please understand, I don't want to be writing a lengthy rant on TustPilot, but after reaching out to EasyJet several times, I've been left no choice.Our flight EZY2129 (6th December 2023) was rerouted mid-air due to bad weather and instead of landing in Pisa, landed in Milan. This was disappointing, but understandable, the weather changes flight plans all the time. As a result of the aforementioned rerouting/delays, we were on the plane for around 6.5 hours instead of the originally planned 2 hour flight time. Having two very young children with us, this was tough.Upon landing in Milan, we were told that coaches would be arranged to take us from Milan airport to Pisa. These would, however, take a few hours to arrive, and a 4/5 hour coach journey would follow.The pilot told us this, and then said that if we wish to find our own travel solution - and not use the coaches - then EasyJet would happily reimburse passengers given that they file reasonable expenses. This was reiterated to passengers on the flight several times by flight attendants - specifically to us as I believe we were the only people on the flight with young children, and the staff could clearly see our kids were getting impatient.I would like to make it clear that all EasyJet staff we spoke with during the flight were very helpful, professional and friendly.Given that we had been on the plane for circa 6 hours, my wife and I didn't believe that it was fair/wise/healthy to have our two young children wait in the airport for a few hours, then get on a 4/5 hour coach journey, then travel from the coach station to our hotel.We decided to find alternative transport. We travelled from Milan airport to Central Milan. Unfortunately, by this time, it was approaching evening time, so we were forced to find a hotel in Milan. The day after, we took the train from Milan to Florence, then Florence to Pisa - finally arriving at our destination. And for the record, yes, that multiple city train traveling with two kids was very tough.Although we had already lost about a day and a half of our 3 day holiday, we got on with things and had a nice time in Pisa.Once we returned home, I started the reimbursement process with EasyJet - believing it would be routine and simple. It wasn't.My first attempt of any reimbursement was a failure, with EasyJet stating that they supplied adequate coach transfers and therefore would not honour the reimbursement. Not only do I believe the coach option supplied was unreasonable - given we had two young children - but the airline themselves specifically stated that we could find alternative transport and any reasonable costs we be reimbursed. The total cost of our requested reimbursement came to £291.41.If my wife and I were travelling alone, I wouldn't be writing this. But the fact that we were travelling with two young children changes things.I took it a step further and instead filed a claim, giving in-depth details on exactly what happened and our family's situation (similar to this lenghty post).Again, EasyJet denied the reimbursement and stated that the coaches offered were adequate.EasyJet - the money is not the point, it's the principal of the matter. You need to consider the wellbeing of young passengers, which in this case, you clearly did not. You need to not lie to passengers leading them to completely question your trust in a time of stress and need.I would honestly like to know what action EasyJet would recommend I have taken in the situation I have mentioned. If their answer is to have two young children travel for 10 plus hours (instead of the 2-3 we oringally planned for) then they clearly know nothing about taking care of children.I have travelled with EasyJet many, many, many times - for work and pleasure. But given this experience, I will actively seek out alternative airlines as I don't feel I can trust EasyJet anymore or that EasyJet has my family's best interests in mind. | 1 |
EasyJet | EasyJet literally stole money from me by charging me for a service I did not receive. My hand luggage was slightly over size (my own fault and no issue at all) so they charged me to place my bag in the hold. This is where the issue arises - according to their own terms and conditions the bag needs to be placed in the hold and this is what the ~£40 was for. EasyJet then proceed to tell me that the bag cannot be put in the hold. What have I been charged for then?! | 1 |
EasyJet | EasyJet lost my bag. I had to fill an online form for lost baggage. They gave updates on the bag status for 3 weeks. Post that the status was removed. No compensation was paid. The airline staff was helpful at the airport however they were Ill treated by various contracted service providers of easyJet. Besides this the airport facilities provided by easyJet are horrible. One has to check in ones luggage at the checkin. The instructions on the checking machines are inadequate. These machines fail to scan the bar codes on the boarding passes. The only relief is good and helpful staff but the numbers are too low. | 2 |
EasyJet | EasyJet lost my baggage and couldn't care less. After 48 hours they only sent one email saying "sorry for any inconvenience", but no updates to where my luggage is or when I will get it back. Should I go to the shop and buy a new wardrobe? There is no way of contacting them, no numbers are manned. | 1 |
EasyJet | EasyJet makes it really hard to use the insurance for a full refund. | 1 |
EasyJet | EasyJet managed to take the low cost airlines to a whole other level. How did they managed that? I'll tell you!I booked the returning tickets from Porto to Milan Malpensa and from there we had a connection flight on 19th of april to reach our final destination. We managed to board the plane and when we were about to take off, the captain told us that they have a technical problem and they will try to fix it.After two hours of waiting in the airctlraft, they told us that the flight is canceled and that they will try to find another flight to reach our destination.When we arrived back on the terminal, they told us that it's not their problem that we have connection flights from other companies and that we can ask for a refund for their canceled flight.All in all, the experience was awful, a lot of stres besides that we lost 1000 euros (hotel: 71eur, missed flight from Milan to Cluj: 142eur, new tickets to reach our destination: 785eur) because of their technical problems. Like it is the customers fault that they're not checking their freaking tin cans before they are selling the tickets.You better go by foot instead of paying for this cheap ass servicess. Hope they go bankrupt! | 1 |
EasyJet | EasyJet moved me to a new flight leaving 15 minutes later than the original booking. Did not carry my luggage booking over. Impossible to speak to an advisor to even try to rectify. | 1 |
EasyJet | EasyJet need to review their partnership with OKMobility as they are con artists! Due to your recommendation it ruined the start of our holiday and I will think again before using you in the future!My review about OK Mobility:If OK Mobility is still in business next year I'll be shocked! Ok Mobility actually should be known as day light robbery!!!We arrived in Palma airport to a 3hour queue to collect the car. Which is hard at the best of times let alone when you've got two small children… The queue is generally caused by the staff at OK Mobility negotiating with each passenger for more money!!! Which actually works in their favour as when you join the queue you take a ticket, but due to the length of time to wait, so many people take the fast track ticket, which adds €40 to their bill before they even begin. Which is there first trick!The second trick is they negotiate and hold you to ransom for more insurance, even after you've paid for it through EasyJet. Which is common with most rental car companies, but it's a massive con. Which we refused. The next game was I'd paid for two car seats through EasyJet, which I showed to the customer service representative who laughed and said EasyJet do this all the time.. and showed that the price is subject to change based on how they decide.. therefore the cost went from £96 for two seats to €192 for two, so technically should have bought them two new seats!?!?!!…. But at that point you have no other option than to say yes… The next element was providing with the smallest car in the lot, ordered a Seat Leon or equivalent (e.g VW Golf), instead I was provided with a Vauxhall Corsa with every panel damaged. When asked about the damages they said take photos as it's on us to prove it wasn't us!! Just feels like this is the start of the next con.. I would have gone back to complain, and change the car but there was no way I was joining the 3hr queue once again… If you want to be ripped off this is the company to use!! I'd also think twice before booking through EasyJet again!! | 1 |
EasyJet | EasyJet needs to be investigated! Recently I went to Luton airport waiting for arrivals, meanwhile I was circling around for the waiting time. I purchased a meal, but there were no seats available, so found a seat to sit in the area close to the EasyJet checkout. As i sat down and observed the area, 2 minutes later an Easy Jet worker came and stood beside me looking at me, as soon as I pulled my camera he disappeared. I continued to observe the area and noticed the ceiling pipe looking extremely odd and raising suspicions, so I began taking pictures of the ceiling pipes and very soon after Four armed forces arrived standing next to me, they stood there for about 30 to 40 min, 2 guards went towards inside easy jet gate and another 2 took a different route. The question is, what is easy jet doing or hiding that they are so scared of?. | 1 |
EasyJet | EasyJet new baggage policy is a total scam, a money making venture for the airline. After booking a return flight from Spain we weren't charged on our outbound flight but travelling back from Spain we were stopped at the airport and charged for our 5 hand luggage bags that we had already paid for. Also we weren't the only ones been refused and asked to pay, plus after chatting to friends and same thing happened to them recently. Is this just a money making exercise to make up for losses over Covid? My experience of complaining and there customer service is among the worst I have ever seen. Will avoid flying at all costs. | 1 |
EasyJet | EasyJet no EZY8662 18th Dec 22Cathy , one of the cabin crew was is really lovely . She is talking to everyone . Having a laugh and making a normally boring and sometimes horrible experience a bit more light humoured. She is a breath of fresh air to the normal clones. We want more of her please easy jet | 5 |
EasyJet | EasyJet notified us our flight was cancelled via mail 5 hours before flight, without stating reason. As we were already on the way to the airport when we noticed the mail so assumed we would get assistance from EasyJet at Copenhagen (CPH) airport. All ground staff did was hand us a card with a QR code, which was a link to 'manage my bookings'. In other words we were left to sort out the mess ourselves. We had been booked on the last outbound flight to AMS, and all Easy Jet flights leaving the next day were fully booked. When I tried the local customer support number provided the connection was dropped 5 times in a row. This meant we lost our hotel booking, and our inbound flight with another carrier. The financial loss is one thing, but Easy Jet's lack of ownership of a problem that was created solely by a dependance on their reliability shows they do not take their responsibilities as an airline seriously.Thinking I would eventually reach someone who would take the case and show ownership I wrote customer support explaining the chain of events. No response. This is an airline that doesn't know how to run its business, and doesn't care about its customers. How I know this is b/c I have had other airlines cancel flights. I understand that some events are beyond the airline's control. But unlike Easy Jet they took full ownership. They have rebooked with other carriers, offered hotel accommodation, and provided meal vouchers for the wait. EasyJet provided nothing, and have not responded. This is a perfect example of how not to treat your customers.Thankfully, I live in EU and can claim compensation under EU rules. | 1 |
EasyJet | EasyJet ok for cheap flights. Only negative is the staff don't make people sit down quickly because missing a slot to air and waiting for another is painful. Seats are fine and staff are nice. | 3 |
EasyJet | EasyJet provide a great product these days. BRS-BCN and back. With speedy boarding the check-in process is like business class. And allocated seating - I had pre-reserved for a slight premium one of the front row seats - more leg room than in any short-haul business class. Service very friendly and efficient. Complete punctuality. | 9 |
EasyJet | EasyJet recently cancelled my flight and offered me a different date, which we could not fly on.I requested a refund it arrived within two days absolutely brilliant service things have changed so much from last year.Now I look forward to booking my next flight with them and honestly it was a great service answered the phone within seconds :-) | 5 |
EasyJet | EasyJet ruined my holiday and left me without money.My flight to Montenegro U2 8811 on Friday 02 Aug 2024 was cancelled very last minute. First it was delayed for two hours and then it got cancelled.There was no flight on Saturday. Everything was sold out for Sunday. The next available EasyJet flight was on Monday 05 Aug, which was not direct but via Berlin with 7 hours duration instead of normal 3 hours flight.So I booked myself Wizzair flight to Podgorica for Monday morning 05 Aug. That was the earliest and fastest option for me out of all.Due to lack of knowledge and experience with flights cancellations I chose a refund option for my cancelled flight, and that was my biggest mistake. When my disruption issue was closed in the app I realised I will not be entitled for accommodation,I called to easyJet immediately. First I had to listen a machine for quite a long time and then the line was dropped. It happened several times. I tried to contact Easyjet in the chat. Nobody helped me and it is not even possible to reach out to a human and have a conversation.I was physically and emotionally exhausted. I did not have any place to go. I have booked Hampton Hotel at Gatwick for three nights. I really hope EasyJet will compensate this. I will prove my new Wizzair flight. I do not need its compensation because I have already received a refund from EasyJet for the cancelled flight. But I need a hotel compensation for three nights. It is expensive. It is 470 pounds.I also lost money for three nights non refundable hotel reservation in Montenegro. It is about 480 pounds.So I lost around 900 pounds for nothing. Just because easyJet decided to cancel my flight. I do not believe it was because of thunder storm. There was an earlier flight at 7 am same day on 02 August, and it was not cancelled. There were flights to Dubrovnik which is is nearby and they were not cancelled. | 1 |
EasyJet | EasyJet seem to be getting systematically worse year by year. I've flown with them consistently between Jersey and London for the last decade, but their customer service, staff training and haphazard policy changes have made it untenable to keep travelling with them in the future. EasyJet have a complete monopoly on certain routes, but I'd sooner not travel home than use them again. | 1 |
EasyJet | EasyJet seem to be having a few organisational problems recently. We had a few friends telling us about delays problems getting into the plane and lack of information. We've always been happy with the service travelling with our family but have been disappointed by our last trip from Barcelona to London Gatwick. Our flight was scheduled at 7.30 pm. We had not luggage so arrived at the airport at 6pm. No information on the gate was available - we then learned that the flight was delayed by one hour. No one on the ground had information to give us. Delayed by another hour. We finally get to Gatwick and we were delayed again because there were no ground staff. Don't they have people at Gatwick who are supposed to communicated with the airport staff. Not a great experience. | 4 |
EasyJet | EasyJet sent me an email saying that the information on there website concerning my holiday booking was incorrect giving me the option to cancel and get a full refund of my deposit they said to contact the call centre complete rubbish tried for hours over two days kept on hold with no answer. Pushed the payment option by mistake and got answered within a few rings said they could only take payments (money) and would not help me. Just to check pressed the payment option the next day got through straight away surprise, surprise but would not help me passed me to three different people last one cut me off. Easyjet are obviously only interested in money not customer service on any level. | 1 |
EasyJet | EasyJet sent text at 4.00 am day of flight home cancelling flight.Left to rush round organising new flight, transport and hotel.Huge effort and implications.Seems EasyJet could not care less. | 1 |
EasyJet | EasyJet should be upfront about the cost of hand baggage. You are no longer allowed to bring cabin sized hand luggage on board, just a small rucksack. The cost of taking a bag above 20cm on a short haul flight is £48 which pushes them above other airlines on price. EasyJet do this to appear more competitive on comparison websites. It is, in my option, deliberately duplicitous. | 1 |
EasyJet | EasyJet sign in details are horrible. I have tried multiple times - doesn't allow me to sign in. Changed password many times - doesn't work. Unbelievable!!!!!!!!! Please change something so it's so much easier for your customers to book a flight!!!!!! | 1 |
EasyJet | EasyJet staff are like vultures and hawks. They hoover around you and inspect and scrutinies you for choosing their airline. This is how Ryanair used to treat its customers. When the company started losing millions because people stop flying with them Ryanair had no choice but to change its policy. We the customers have to boycott these companies and show them that they cannot operate without our business. We have a large choice of airlines to choose from and they offer better service. Easyjet charged me £48 because handle on my bag protruded out enough to stop my bag from fitting in the bag measure with ease. My bag was not oversized at all, it was just the way the the trolley handle was made. No one should be made to pay such large sums of money for something like that. We all need to stop supporting this greed and awful service. I know I will not be using them again. Boycott boycott until they adopt a more reasonable policy and approach to the paying public who is keeping their business afloat. They would cease to operate if it wasn't for us, while we will still be able to travel and get better service from other airlines. | 1 |
EasyJet | EasyJet staff at Luton Airport are possibly the most incompetent people I've ever experienced. From the chaotic online check-in process, to the sheer disdain and complete lack of empathy for passengers distress - it was a shambles. The one and a half hours it took to check in coupled with the 30 mins it took to go through security (again very stressful) meant the gate had closed and we weren't able to get on the flight, the process after that was like being sent on a merry go round. With the eventually speaking to the EasyJet allocator that day who was immediately on the defence, was not prepared to listen had no empathy and blamed security for the reason we missed the flight. Not even a 'sorry you've had a difficult experience but…this is the process'He inferred it was also our fault, even when we explained we'd gone straight to security after the checkin. Complete disdain for us and the situation. He clearly did not have the skills or knowledge to be able to handle a difficult situation, giving a response was text book what not to do. We ended up spending 14 hours in Luton airport waiting for the next flight and every single member of staff was miserable, not informed, blamed each other. There was no recognition that to the customer they're representing Luton airport in what they say and how they behave regardless of who employs them. By contrast Schipol airport was incredible friendly staff, well presented and well organised. Made Luton look even worse. Will avoid in the future at all costs. | 1 |
EasyJet | EasyJet staff forced me to purchase a bag at the gate, despite having already paid for a bag, but unequivocally GUARANTEED that EasyJet would refund me. Now customer services say they don't do refunds. This is literally FRAUD - obtaining money via deception = FRAUD | 1 |
EasyJet | EasyJet states you can add your API up to 30days in advance.I have tried on many occasions to add the information but under no circumstances can it be added.There seems to be no portal to add this on EasyJet website, can anybody assist in enabling us to complete the API.We need this information urgently. | 5 |
EasyJet | EasyJet stranded 170 passengers at Dalaman Airport for 2 days, with the same flight being canceled two days in a row after these passengers were taken on board. The subsequent processes of staying at the hotel and transfers were so terrible that they cannot be described. | 1 |
EasyJet | EasyJet switched my flight time and a customer service representative changed my flight for free in an instant! It was very easy and they were very accomodating. | 5 |
EasyJet | EasyJet to Madeira - Disappointing Experience (Flight Date: June 14, 2024)My recent flight with EasyJet to Madeira was unfortunately a frustrating experience. While the flight itself had a 30-minute delay, which is understandable, the bigger issue arose with the baggage policy.Despite having two small bags that met the size specifications I was provided beforehand, I was told at the gate that they were too large and needed to be checked. This resulted in a last-minute £90 charge, which for a combined weight likely under 10kg, felt excessive.The situation left me feeling like I was unfairly targeted, especially considering the limited time to address the issue at the gate. This policy feels misleading and frankly, like a scam.Because of this experience, I will not be choosing EasyJet for future travels. This review will also be shared on various platforms to warn other travelers about the potential for unexpected baggage charges. | 1 |
EasyJet | EasyJet true to form with their awful customer serviceWe booked a flight LGW - TUR way back in March for mid July. They've now scrapped our flight and booked us on to one the day before. Fine - it happens. But our initial booking had us with one cabin bag extra - they had to scrap this as the new flight's cabin is full. Fine, I understand. So I phone them up: simple request, just add on a hold luggage instead. At which point they refuse and insist that for that we have to pay an extra £37 - for them messing up!! I then ask to speak to the manager and they put the phone down on me! Utterly appalling service. | 1 |
EasyJet | EasyJet was not willing to issue a refund for a cancellation directly related to the major storm Eowyn in Scotland this weekend. I was not able to get to Edinburgh, so was not physically able to take my flight out of Edinburgh. I will never fly this airline again. British Airways issued me a full refund for my flight out of London. | 1 |
EasyJet | EasyJet's "customer service assistants" don't have the power to provide service to customers. They cannot help process claims on behalf of customers; rather, they can only tell them where to go to do it themselves. Rather than call them 'customer service' perhaps they should be called 'information advisors' or EasyJet could actually give them the power to help customers - but that would make it too easy for customers, wouldn't it? | 1 |
EasyJet | EasyJet's Tech Support chat service is one of the best I have experienced so far. I have had several interactions with EasyJet Tech Support chat service using a "live agent" and each time I get the support that I need. Thank you | 5 |
EasyJet | EasyJet's customer service is appalling at a time when people are financially struggling. They are currently breaking the law by making it impossible to get refunds for cancelled flights. An easy solution would be to facilitate refunds through the website, but easyjet would rather hold on to their customers' hard earned cash. Easyjet is about to learn the hard way that customer goodwill is more important than ever at a time like this. | 1 |
EasyJet | EasyJet's hand luggage policies are pedantic and condescending. Their staffs conduct is not dissimilar, with Ian the in flight manager communicating with passengers in a rude on condescending manner about the safety brief, purely to display dominance because he was in charge. Pre boarding, the staff wait with a card machine next to the luggage measuring area completely straight faced and unwelcoming, looking as though they're hoping that you're luggage will not meet their completeley arbitrary requirements, that regardless of what they'll argue, do not have any implications on the actual flight dynamics, they exist simply to make profit in times of global financial hardship.Show some empathy and interpersonal skill and train your staff to do the same. Until next time… | 1 |
EasyJet | EasyJet's policy for booking flight baggage is both confusing and exploitative.I booked a carry on bag and an overhead cabin bag and 10 minutes after I realised I didn't book a hold bag, I enquired about switching from an overhead cabin bag to a hold bag. At the time of booking, the difference in price per bag per flight was £2.99, however, when I asked the EasyJet Customer Team, I was informed the cost had skyrocketed to £50!When I asked if it would be possible to cancel the flights without incurring any penalties, I was informed the cost of the flights would be refunded, less £48 for the cancellation charge.Congratulations to EasyJet, they managed to ruin my holiday before I even boarded their airplane!Hopefully, this situation can be resolved to my satisfaction, but I am not holding my breath.Please share my experience with friends, colleagues and the media, and let them decide if I was the victim of shoddy service and sharp practice. | 1 |
EasyJet | EasyJet's success is proof that people (including me!) will suffer unlimited contempt for a cheaper flight. Flight was 2.5 hours late then cancelled. EasyJet gate staff said it was a crew issue. App now says it was a weather issue. If it was a crew issue as stated by their staff, they are defrauding customers. | 1 |
EasyJet | EasyJet's vouchers refund for cancelled flights is a total scam. To activate the voucher you must contact by phone customer service at EasyJet and that is virtually impossible as they even admit on their own site. It is just a way to delay payment or avoid payment altogether. Until EasyJet change the policy I will never use them again.Note: easyJet changed their policy. | 1 |
EasyJet | EasyJet, the budget airline, has been a mixed experience for me. On one hand, their prices are quite reasonable, making air travel more accessible to a wider range of people. However, on the other hand, the level of service and comfort on board their flights is lacking. The seats are cramped, there's not much leg room, and the staff can be unprofessional and unhelpful at times. Overall, while I appreciate the affordability of EasyJet, I would only give it a two-star rating due to the subpar in-flight experience. | 2 |
EasyJet | EasyJet, you are absolute scammers! On my flight from Amsterdam to Berlin, my bag was measured and deemed fine. But on the return flight (7:10 from Berlin Brandenburg to Amsterdam), the same bag was suddenly 'too big'! The staff at check-in were incredibly rude and disrespectful, and more than half of the passengers were forced to pay €60 for bags they had already traveled with! This is blatant profiteering. You lure people in with cheap tickets only to rip them off later—easySCAM is more fitting. Never flying with you again! | 1 |
EasyJet | EasyJet: After an operation, I send the documents to cancel flights, and I receive a response with a 'donotreply' email stating that there's missing information (which is not essential). All of this to restart the request process from scratch! It's truly disappointing... I understand that your statistical calculations may predict that a high number of people will give up, but a bit of humanity and common sense to preserve your brand's reputation would be more beneficial! | 1 |
EasyJet | EasyJet: An Exceptional Airline Experience at Affordable PricesI recently had the pleasure of flying with EasyJet and I must say, it completely exceeded my expectations. From the moment I booked my ticket to the final touchdown, this budget-friendly airline provided a remarkable flying experience. Here's why EasyJet deserves accolades:1. Unbeatable Affordability: EasyJet truly lives up to its name by offering unbeatable prices without compromising on quality. Their fares are consistently competitive, making it a fantastic option for budget-conscious travelers without sacrificing comfort or service.2. Efficient Booking Process: The EasyJet website is user-friendly and makes booking a breeze. I was pleasantly surprised by the seamless interface, which allowed me to select my desired flight, choose my seat, and even add extras such as checked baggage or in-flight meals. The process was intuitive and hassle-free.3. On-Time Performance: EasyJet's commitment to punctuality is commendable. During my trip, all flights departed and arrived as scheduled, providing a stress-free travel experience. This reliability is crucial, especially for frequent travelers and those with tight schedules.4. Friendly and Professional Crew: The cabin crew on EasyJet flights were incredibly friendly, approachable, and professional. They effortlessly created a warm and welcoming atmosphere onboard, ensuring that passengers felt comfortable throughout the journey. Their exceptional customer service was a standout feature.5. Clean and Comfortable Cabin: EasyJet aircraft cabins were consistently clean and well-maintained. The seating offered sufficient legroom, ensuring a comfortable journey for passengers of all heights. The interiors were tastefully designed, contributing to a pleasant and enjoyable flying experience.6. Delicious In-Flight Refreshments: EasyJet offers a wide variety of delicious in-flight refreshments, including both hot and cold options. Whether it was a quick snack or a full meal, the food provided exceeded my expectations in terms of taste and quality. Vegetarian and gluten-free options were also available, ensuring there was something for everyone.7. Excellent Customer Support: Throughout my travel experience with EasyJet, I encountered an issue with a booking modification. However, their customer support team promptly resolved the matter with professionalism and care. Their dedication to assisting passengers was truly commendable.EasyJet is revolutionizing the budget airline industry with its exceptional service, reliable performance, and commitment to customer satisfaction. With unbeatable prices, clean cabins, friendly crew, on-time performance, and convenient booking options, it's no wonder that EasyJet has become my go-to choice for affordable air travel.I highly recommend EasyJet to anyone who prioritizes affordability without compromising on quality. Booking with EasyJet guarantees a pleasant and stress-free journey, leaving you with wonderful memories of your travels. They also helped my Nan with cancer I love this airline and I'm going to keep flying with them thank you easy jet for helping my Nan. | 5 |
EasyJet | EasyJet: something has happened to this company to the disadvantage of its long suffering customers. It is cheap & pretty reliable in the early mornings, but is always, always, late on the return, & customers are shabbily treated. Even the apologies sound lame - no wonder, as the apologists are required to make them so often. The reasons given for delay once (finally) on board are often different from those published online, which is discourteous and generally crap. Ryanair has a better record on punctuality & as one expects less from it to begin with it seems a better option than Eastjet these days. | 2 |
EasyJet | EasyJetI was on one of your flights recently and was appalled at how lax your processes are for loading and unloading the aircraft. I've flown with a host of airlines over the last 4 months and they all have much safer processes for loading and unloading aircraft. Here's what they do:1. Load from the rear of the aircraft.2. Don't have large numbers of passengers waiting in tight tunnels waiting to board the aircraft!3. Ask all passengers to remain seated until their row is called to exit the aircraft.Sadly Eastjet just allow all passengers to board at the same time, apart from those who have paid for speedy boarding, irrespective of what row they are seated in which means more passengers are passing one another thus increasing the risk of Covid 19 transmission. No social distancing.EasyJet has large numbers of passengers waiting in tight tunnels waiting to board the aircraft!. Again lack of social distancing.EasyJet allow all passengers on arrival to stand up rather than disembark by row number from the front. Once again increasing the risk of transmission. Once again no social distancing.Perhaps commercial considerations rather the safety of the passengers is driving thinking and decisions at EasyJet? | 1 |
Jet2.com | Easybooking, check in and boarding. | 5 |
EasyJet | Easyjet - disabled discriminationMy wife has a high pain disability. There is a long story but the short version, Easyjet made no provision for my wife, allowing the 2 mobility seats on each flight to be taken by 2 children who were fully mobile and didn't require extra legroom.My wife, and another wheelchair user passenger, were forced to sit in tight small seats so that able bodied children could use the disabled seats.Easyjet Compaints Team have gone silent 8 weeks after I spoke to them.I was told we could look at other flights that could accomodate my disabled wife but we would have to pay for this | 1 |
EasyJet | Easyjet - full of false promises! Canceled flight for family holiday - no notification given so found out at online checkin! Weeks of chasing compensation that they are bound to pay only to receive excuses why they won't honour it. We've been left hundreds of pounds out of pocket but they do not care! They do not value their customers at all. Avoid!! | 1 |
EasyJet | Easyjet - should be struck off . How a joke of a company like this are allowed to operate in a once well regulated sector is stuff of nightmares.Everything about this company reflects the profile of the fat Greek owner. | 1 |
EasyJet | Easyjet - why are your phone lines always busy even though I have phoned every day this week on opening time and also 10 mins before closing time including various times throughout the days.You ask people to call back to prevent them holding on the line however always the same message, I am happy to be put on hold and wait my turn to at least speak with someone.Booked 4 flights for May and still had no response from anyone. Would like clarification when monies will be paid back on my card which will enable me to give friends an update. Not the easyjet customer service I have used so many times in the past. | 1 |
EasyJet | Easyjet Car Rental. I was told a price and paid that price for unlimited mileage and Premium Insurance - ie any problems at all and Easyjet paid. I was not told debit cards were a problem. The actual car hire firm Gold Car (at my destination Bordeaux Airport) that had some kind of arrangement with Easyjet, then told me that I had basic insurance and would have to pay 280 euros just as a transaction fee for the deposit for the car, which by the way had limited mileage. And any problems the car had I would have to pay for. Ie changing a tyre - 500 euros for the tyre, extra for the service. Could I change the tyre myself? "no!" cars in france don't have to carry spare tyres. I was livid. I had been told, by an Easyjet rep, on the phone that I had everything covered.They then gave me the choice of purchasing Gold Car premium insurance costing 260 euros meaning there would be no other additional costs. It was a no brainer to pay this - I was carrying my two kids and my two elderly parents. I needed to know I was covered. So there's the scam - buy car hire then pay 0.5 the cost again - which if Easyjet had been clear with me in the first place about, I could have avoided. | 1 |
EasyJet | Easyjet Copenhagen staff found a new way to make additional money. If you suitcase is 5cm too large they will charge you €48,-!!!!!!We left our luggage at the gate. | 1 |
EasyJet | Easyjet Directors.....do you not look at the reviews!!!!As a businessman my self......this tells me that the money is rolling in with a 1.6 star review so why should we bother?......am I right?Today was the worst experience I have ever had!!!! What was heart breaking was seeing fellow customers shut out at the gate and told they could not board the plane!!!! Why???? Because easyjet are not paying for additional staff on one of the busiest weekends in the calender, and so took 3 hrs to drops bags and clear security only to have the doors slammed on you at the gates!!!!This was after arriving 2hrs before flights as instructed!!!?Frankly......we will soon let our feet do the talking by going to other carriers!Oh....I like the way of how you patronisingly have got " how to write a useful review".....this then would not be a truthful review would it!!!? | 1 |
EasyJet | Easyjet Holidays are NOT a genuine package holiday Co. We booked a week in Tenerife, an Easyjet flight with a rubbish local transfer service, took 2.5 hours from airport to hotel dropping off at a dozen places in a mini coach which struggled on inclines and on which the non English speaking driver had to kick th door to open haha. Book your flight, arrange own transfer. No Easyjet rep at airport or hotel or anywhere in resort, no way a package holiday | 1 |
EasyJet | Easyjet Holidays: Had a minor issue with a holiday booking. Should have been simple to resolve but for reasons unknown they chose not to take any action and failed to respond to e-mail queries.Customer service in its worst form. | 1 |
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