Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Easyjet flight to from Belfast toMalaga on May 1st 2023 was without incident.Upon late arrival at Malaga airport my cracked/ broken case was sitting on the carousel by itself 10 minutes before the carousel started to move and any other luggage came through. (Red Flag). My bag was broken on the corner and around the lock as though it fell from a height on to concrete. I asked the only EasyJet individual that I could find where the desk was so I could complain and was told that there was on one there and that I had to complain on line. I did the online thing with photos and everything and after numerous tries to get through to Easy Jet was told that there was nothing they could do for me. You see we were only in Malaga for 4 days and were coming back to Belfast and then flying back to our home in Canada on May 8th 2023. I explained the urgency of a replacement case or compensation but to no avail.Their I man service crew at Malaga couldn't help, their customer service online and the phone were useless. To get help from anAirline Ombudsman you would have to have a complain in for 8 weeks to get help. What's the bottom line? If you need help immediately and can't find someone to deal with immediately then you are completely out of luck.I don't like company closures but with the lack of customer service that I received from this airline I understand why some need to close. Beware, beware,beware. For me it's too late. | 1 |
EasyJet | Easyjet gave me problems. I have a flight from Seville to Gatwick on 7th March, I want to change it and it is supposed I would have to pay the change difference. It didn't happen. I tried to managed the booking for the 23rd April, same destination, and there is no fee difference, deduction. I have to pay the whole flight, all the price. I tried to call to customer service but they cannot do nothing. I asked if there is a possibility to speak with IT as it could be a mistake from the website but they said no. I used to fly with them but I am considering not doing so anymore. Conclusion. Easyjet is not flexible and it felt like a theft as he had to pay a whole new flight when they specified only the difference in fare to be pay. Easyjet - Difficultjet. | 2 |
EasyJet | Easyjet gets a lot of flack but if you wise enough to understand what you're getting yourself into, its a fairly good business.I find the website easy to navigate, and the prices are transparent.The experience is ok, usually runs on time though has been 30, even an hour delayed on a few occasions. Departing from Gatwick is a huge plus, as its my local airport and I always find it runs very smoothly.There was one time where my flight from verona to gatwick was cancelled, had to pay out of my own pocket to fund another flight from another city however Easyjet did refund all my money, which was surprising to say the least. However the process to file a claim was quite complicated, not sure how I did it as a friend essentially helped me out navigating through its byzantine refund pages.All in all, a good company, albeit uses deceptively low flight prices to lure customers in before slamming them with overhead luggage charges but after a while it becomes routine | 4 |
EasyJet | Easyjet got back to me on trust pilot, hence why i give a star. I put the address in to reply but no direct link. I have sent back the article to the address and kept proof of sending. How long does it normally take for a response?reference no195827881Is there a way to contact you ? | 1 |
EasyJet | Easyjet ground handling (Swissport) at Belfast International are a money grabbing racket. Travelled through Belfast International this morning. I'm a regular traveller and an Easyjet Plus card holder. I was only travelling with a small shoulder bag but the ground handling staff negates Speedy Boarding because they made everyone line up in a single line so they could check the size of the carry-on before getting steamed into a Speedy Boarding line. They're doing this presumably so they can grab the commission from people who have bags larger than allowed. Poor show Easyjet and Swissport! | 1 |
EasyJet | Easyjet had changed our flights and we were not happy with the new days/times. We went on to live chat to ask whether we could have both flights changed, and the advisor was very helpful and changed everything for us to more convenient flights. Very pleased with the service we received. | 5 |
EasyJet | Easyjet hand luggage system is a joke. All hand luggage was allowed on the plane even if it did not fit the 'new' standard size. Having much smaller bags meant that we had to have 2 pieces under the seat so that they could fit 1 non guaranteed bag on the overhead locker. You are positively discriminated for taking a bag that is smaller that the new guaranteed size. Next time I fly I will be taking my usual size bag as this will end up in the overhead locker and I will get my leg space. No checks on the size of the luggage was performed at time of boarding. It took an extra 30 minutes to load the plane due to the chaos. | 3 |
EasyJet | Easyjet has cancelled its previously regular route to Sofia from Gatwick Airport. This is in effect from May through to December 2025 and leaves thousands who relied on these flights to get home to visit friends and family every year with no alternative to and from London Gatwick. | 1 |
EasyJet | Easyjet has delayed my luggage for three days on a direct flight. Three days! While they claim on their website that they provide £25 per day for toiletries and necessities in your luggage, one month later they refused to reimburse me. Escalating this with the UK aviation authority. A company of thieves and thugs. | 1 |
EasyJet | Easyjet has gone completely the wrong way. Started as a budget airline and now the only thing that links them to a budget airline are the very early flight slots they still use. Fare prices keep increasing but, unless you want to travel with a tiny bag, the fare goes up the roof (why on earth do they think its ok to charge extra for something SO basic as a normal cabin bag). They then bombard you with emails reminding you that you're traveling with a tiny bag trying desperately to get you to pay their unreasonable fees and effectively confirming themselves that the tiny bag is insufficient for a traveller either going in holidays or going somewhere for work. I decided i'd rather use companies that dont fly direct (and get a hold and cabin bag AND pay less!) than use easyjet. They even have the nerve to send out surveys and instead of being reasonable with their luggage policies and charges they get worse by the day! | 2 |
EasyJet | Easyjet has got its act together in rejecting any claim its customers might make. We were left behind during the chaos at Gatwick and delayed by over 6 hours on the way back from our cruise. Of course despite arriving more than 90 minutes at bag drop in (Easyjet says it should be at least 40 minutes). They closed the gate before our flight departure time and refused us boarding on the basis they close the gates 30 minutes before flight time. We had to buy a very expensive ticket to fly to Rome via Madrid arrived in Rome 8 hours after Easyjet were scheduled to get us there. On the way home we arrived at Rome Airport 5 hours early (to avoid having a similar experience) We were told on check in that the flight was delayed by 2 hours they boarded us 6 hours late and once we were all sat in the aircraft we were told there was another hour's delay. All the fault of French traffic control (no evidence is available of this). However Easyjet has very efficiently rejected all our claims for compensation. | 1 |
EasyJet | Easyjet has just cancelled my family's long-awaited holiday to France at 4.25am, 5 mins before we were due to leave for the airport, and after I'd checked the flight tracker (fine) and then got the whole family up and dressed at 4am. We've been looking forward to this trip hugely since Christmas. No alternative flight is available until Thursday...two days before we're due to come home. I am so disappointed, and to top it all off not I now have to try and get refunds for flights/accommodation/airport parking/car hire. Quite simply, Easyjet deserves to go to the wall. | 1 |
EasyJet | Easyjet has no consideration for families travelling with babies and toddlers. We bought the highest priced seats in front row to have extra room. But easyjet changed the flight, removed us from our paid for seats and split our family across two rows. When I called customer services they refused to refund the cost of the seats and even said that as a 'goodwill gesture' they would put is on a normal row of seats without charging us for those seats too. I have made a formal complaint and if I don't get a positive response in the next 8 weeks will take the complaint to the ombudsman. | 1 |
EasyJet | Easyjet has now become my first choice of travel have flown with them for years and have never had a problem. Last couple of years booked the hotels with them as well. Clean modern aircraft polite friendly staff. Just back from Tenerife and Barcelona. | 10 |
EasyJet | Easyjet has now ruined our upcoming holiday. It is disgusting you can change the airport at your wish when we had booked hotels at the initial airport along with car parking. DISGUSTING! | 1 |
EasyJet | Easyjet has only ever been slightly better than the other appalling low cost but now they are both rubbish. Like so many others, cancelled holiday booked ages ago. No sign of the 'immediate' refund. Won't use them again. | 1 |
EasyJet | Easyjet has the absolute worst customer service I have ever experienced. All I can say, if you gave any issues, you will not be assisted at all. They are rubbish. | 1 |
EasyJet | Easyjet has the annoying habit of cancelling fligts. My flight from Gatwick to Schiphol was cancelled and I got a new flight the following day. But the following day it was a trainstrike so I was slightly late arriving at Gatwick (I had to take a cab). Luckily I got a notification that the flight was delayed by more than 30 min. I arrived at the airport well in advance of the 30 min before the new departure time. I thought that it was ok, but I could not pass the scanner before security. I approached an emplyee of EasyJet and ask for help. That person claimed that the flight was not late and that boarding had closed. I that point I gave up and bought a ticket with BA and checked in. After passing the security at the South Terminal, I got a notification from EasyJet that it was time to go to the gate. That was 25 minutes after I was told that the boarding had been closed.Sad how they treat their customers, I will not fly EasyJet again... | 1 |
EasyJet | Easyjet has very cheap flights and it's customer service in the pandemic has been ok. Overall it is not a bad airline | 4 |
EasyJet | Easyjet has virtually no after sales service.I cannot understand how a large company such as Easyjet seems oblivious to it's clients.I have been with them for over 25 years and they used to be good, so now I use other carriers who can be contacted if there are issues | 1 |
Grupo IAG | Easyjet have a better Customer Experience than these lot | 1 |
EasyJet | Easyjet have a disgraceful attitude towards refunding customers for flights which they have cancelled. my last flight cancellation with them I had to take matters into my own hands after their failure to abide by their legal commitment. I contacted their customer service team three times about a cancelled flight but still never received my refund so in the end had to do a charge back through my credit card company. Yet again today I am appalled by their lack of customer service. They have cancelled a flight I was due to take to Faro in the middle of March but didn't even notify me that the flight was cancelled. They are clearly trying to hang on to customers monies for a long as possible- bearing in mind that they have had my payment since June 2020 !!! I have been a loyal customer of EasyJet for the past fifteen years but will definitely not be using them again EVER!!! | 1 |
EasyJet | Easyjet have a smaller cbin baggage policy than Jet2. I invested in a airline approved cabin bag which worked fine on Jet2. However Easyjet charged £40 because it was bigger than their policy.Do we really live in a travel world where airline approved cabin bags are not suitable on some airlines. Utter money grabbing nonsense | 1 |
EasyJet | Easyjet have absolutely no sympathy for customers who have an urgent family health issue and who need to change their flight arrangement to accommodate the unforeseen need to care for an elderly parent. Easyjet ran me round in circles until I gave up, binned my ticket and purchased a new ticket for a later date with a real airline. | 1 |
EasyJet | Easyjet have been improving so much throughout the years and justified in giving them this review! Unfortunately I don't control the type of passengers you get in easyjet, this is where majority of the problems occur!If you provide easyjet evidence of injury or issues they refund in the allotted time which they've said | 5 |
EasyJet | Easyjet have been so good given the brave new pandemic world we are in. I have moved flights a number of times, all without being charged any fees, and they even refunded me when Spain suddenly changed their rules on non-vaccinated people (i.e. any UK child age 12-15). I really cannot praise them enough. If only the other low cost airlines were as reasonable . . . | 5 |
EasyJet | Easyjet have cancelled my flights to Portugal in October 2020 and I was also the victim of a hacked account. I have sent them numerous emails, sent a formal letter of complaint, and phoned several times since March with no contact back. My last call was in August when the operator denied categorically that I had ever spoken to an advisor in May, who had agreed to a full refund due to my poor customer service experience and the hacked account. I was told that I requested this myself online and he suggested that the call never happened, which I found very insulting as I certainly didn't imagine speaking to a man from Easyjet on the phone, so they just declined my refund request which the telephone advisor had made in May and of course didn't bother to let me know this until I phoned in August looking for my refund. I was told in August that this would be escalated to management, and he would phone me back 3 days later, well as of today there has never been a return call. Lo and behold my flights were then cancelled and I requested a full refund. I am currently taking a complaint through my credit card and ADR Aviation which I started prior to the flights being cancelled. Easyjet stated in their defence to ADR that they have issued a full refund on 18th September however when I checked today £84 is missing from my account. I paid £484 in all which they quoted had been refunded on the 18th however when I checked there is only 400 in my account as a refund. I find the cheek of this company unbelievable, they are raising a defence to their regulatory body that they have given me a full refund and are quoting parts of the legislation and denying that I am entitled to compensation for inconvenience and poor customer service, when all the while they have short changed me by £84. They are trying to keep themselves afloat by breaching the rights of consumers to get their money back, and my advice would be to make a claim to ADR Aviation and hold them accountable. If all customers say enough is enough and start to ask for compensation and full refunds they will need to start behaving responsibly. They have ignored me, lied to me and are now lying to their own regulatory body which only highlights their questionable practice. Customers need to hold them to account and not accept partial refunds, vouchers for flights which due to covid will probably never happen, and which ends up costing the customer more money in the end as the changed flights are more expensive than for a new customer, or lies when they say they can't answer the phone. This is all a ploy to be able to keep money from customers when they are not providing a service. In the future Easyjet will need to take account for their actions and irresponsible attitude to customer service and hopefully customers will have a long memory after the COVID crisis ends. My advice based on my horrible experience is contact your credit card company and ADR as if you are waiting for Easyjet to give you a refund or communicate with you it will be a long wait. For anyone who has had a different experience and thinks my review is unfair you were extremely lucky and likely in a very small minority of people, but when a company lies to its own regulatory body it's a sign that it's only going to get worse for the consumer, so I am not waiting around until they go out of business and have no money to give back at all.Update - after going through my credit card and ADR now have a full refund. This took around two to three weeks in total although my final 84 was paid in on 2nd October only after I raised a dispute with the credit card team. My advice do not wait for months escalate it and the company needs to respond. ADR Aviation seems to have made them give me the refund within days while others are waiting months for Easyjet to do it themselves. | 1 |
EasyJet | Easyjet have changed my flights and destination, I have tried to get help from them about theses changes which are not acceptable, and would like a full refund. As yet, I have wasted many hours of my time on trying to get help with this matter. So far all I have achieved is being able to write this useless review.🤦â€â™€ï¸ðŸ¤·â€â™€ï¸ what has the world come too? | 1 |
EasyJet | Easyjet have disappointed us and shown us that they do not care about their customers wellbeing. My sister and I booked through easyjet holidays trusting they are showing us a true reflection of the hotel on their website and will keep us safe and cared for on our journey there and back. Huge mistake picking easyjet holiday and worse hotel ever.After feeling cheated and shocked with the standard of the hotel (not 4*, disgusting and unhygienic hotel) tried to contact our rep straight away, got told there isn't one at our location and they have no way to call them as Turkey won't call out to London. So we decided to call London at our own expense. Got told by London customer services that we need to take pictures and email it all. We did everything they said. Even got one of the workers to tell her over the phone how the facilities does not work. However, she still came back and told me there is no way she can change the hotel and we have to make do. We have been contacting her the next day showing how the food is poor and got ill with it. However, she didn't get back to us and someone new has emailed saying they have raised the concern. It is now the second night and we have had no support from easyjet and are having to suffer in an unclean environment, feeling ill and just want to go home. The worst experience of our lives. | 1 |
EasyJet | Easyjet have gone from a decent airline to an atrocious one, and where it treats its passengers appallingly. Took a flight a month ago and was delayed 4 hours with no provision of food or drink. Was due to fly today and received a message saying flight was cancelled 45 minutes before the flight. No Easyjet staff around to assist and had to sort out alternative arrangements ourselves. Appalling customer service. If they continue to treat their customers this way, people will choose alternatives. | 1 |
EasyJet | Easyjet have inflexible policies. They cancel your flight and appear unable to support you moving forward. | 1 |
EasyJet | Easyjet have just cancelled my holiday to the Netherlands for December. I was prepared to not be going (in the event of the worsening of the whole Coronavirus situation) but this was not the reason. There were no other suitable alternative adates (as the alternatives would have been too costly as I would be staying for much longer than intended. The only positive was the call centre worker who was very helpful and polite (He is the ONLY reason for the additional star). I've had problems with Easyjet every time I have used them whether it was very inconvenient flight time changes etc. | 2 |
EasyJet | Easyjet have made the refund process impossible. I had no difficulty submitting my refund request with Ryanair for a connecting flight. Easyjet are using customer money to stay afloat. Shareholders had their £192 million dividend in March, no problem with that payment. Vouchers have a 12 month time limit from the date of issue. Changing flights is a lottery. Who knows when Easyjet will resume flying? | 1 |
EasyJet | Easyjet have moved my flight without telling me, not like I had plans... | 1 |
EasyJet | Easyjet have no morals.What they are currently doing is boderline criminal - continuing flights to amber/red countries with no option of refund or voucher is unreal. circumstances have changed - we can no longer book future flights - yet easyjet refuse to adjust policy. if you dont want to travel to an amber country - change your flight, pay the difference - my parents can no longer travel so circumstances have changed. easyjet have caused deep anxiety to my family over their policies - there is no reason why they cant just offer a VOUCHER - they would mantain integrity, dont lose any money and it would offer true flexibility. Everyones circumastances have changed but Easyjet have failed to change with them - i for one will never use them again | 1 |
EasyJet | Easyjet have recently started charging for overhead cabin baggage. I have never been charged for this before and I mistakenly added 4 cabin bags to my booking, rather than 4 hold bags. Despite my flight not being for a week and a half, company policy is that I can't cancel the cabin baggage for a refund. There is literally no reason why these can not be cancelled other than for Easyjet to keep as much money as possible. Very disappointed as I have always rated Easyjet quite highly. | 1 |
EasyJet | Easyjet have refunded the incorrect amount.I can not see how to reclaim the balance. I can not find out how to contact Easyjet! Any ideas?? | 1 |
EasyJet | Easyjet have some 'strange' and unfair tactics. Any company that will actively promote profits over service is poor anyway, any company who makes money on the back of covid19 are unworthy of customer trust. Any company who takes advantage of the trust put into them by customers does not deserve to receive anything other than no trust. It seems that I'm not the only person who feels the need to warn potential customers to not trust this company, to not book a holiday with them and most importantly not to hand a penny over to them! | 1 |
EasyJet | Easyjet have taken £283 £80 was premium insurance. They are refusing to refund even though they have falsely advertised.I recently went on holiday to Bulgaria. The flight and booking was fine.I hired a car through easyjet online and after booking I was told that I need a credit card for the deposit. So I cancelled the booking as I do not own a credit card. I then phoned the company in Bulgaria, top rent a car to see if I could use a debit visa card with sufficient money on to cover the deposit. I was told that at this location in sofia they accept debit visa cards but the deposit would be a lot more at 1000 euros. This was fine. To make sure I then phoned easyjet who looked through there website and told me the same that I could use visa debit cards at this location. To triple check I went on the online chat and spoke to easyjet through WhatsApp, who again confirmed that my visa debit card would be accepted at this location, I asked for a 4th time to make sure and was told that it would be fine. So I went ahead and booked the Renault clio 4/5 seats that takes TWO CASES and paid the extra insurance. On arrival at top rent a car desk I was told that I cannot use my debit card for the deposit unless I paid extra insurance. I was shocked as I had asked 4 times if I could use a debit card. Wanting to get the car and get my 1 year old daughter out of the 30c heat who was hungry and thirsty, I reluctantly paid the extra £150 insurance. I signed the agreement and collected the keys. We went off in the carpark to find the Renault clio 4/5 seats TWO CASES. Finding the car I opened the boot and placed 1 standard size case in the car. I tried to get the other case in the car but was to no avail. I tried scrap l several different ways but it really wouldn't fit. After the issue with the debit card I was getting very frustrated as I just wanted to get my daughter out the sun feed and watered. I went back to reception and told them that it doesn't take TWO CASES as easyjet and they had advertised. The women at the desk didn't believe me so came to have a look. She tried all the same ways that I did and even tried taking all the lining out of the boot which still didn't take my TWO CASES! she told me that I would need to hire a bigger car at extra cost. I refused as this wasn't what was advertised. I have been refunded from top rent a car for the extra insurance and contacted easyjet to be refunded for the car that was falsely advertised that it would take two standard cases, when in fact it could only take one! Easyjet response was.... "After carefully reviewing this reservation on our system, we have confirmed that the booked car was a Renault Clio, specifically, not a similar car. But a Renault Clio for 5 passengers, 4/5 Doors, and 2 bags. We would like to note that the confirmation date for this booking was on Sat, 24-Aug-2024, to be picked up on Thu, 05-Sep-2024. Therefore, we do believe we have offered enough time for you to double-check the suitability of the rented car to match your needs. Hence, as long as no communication was made with us before the pickup time or any rebooking, amending, or cancellation requested in advance regarding the booked car, we agree that the car chosen was the one that matched your needs." How has this car matched my needs when it didn't take TWO CASES as advertised? Was I meant to leave a case behind? Was I meant to go to a Renault car dealer and check my cases? I was to trusting to the advertising that it would take TWO CASES when it clearly didn't. I ended up getting the shuttle bus back to the airport where the driver didn't secure our luggage and was using the phone whilst driving, he got distracted and had to slam on the breaks sending my 1 year old daughter partner and luggage flying. NEVER AGAIN WOULD I USE TOP RENT A CAR AND NEVER AGAIN WOULD I RENT A CAR THROUGH EASYJET. they have falsely advertised a car that takes two cases when in fact it only fit one! I ended up paying £300 in taxis to and from my destination and easyjet has taken money that I could of used for taxi or my daughter. | 1 |
EasyJet | Easyjet holidays - booked a package holiday with the family, arrived to Manchester airport at 2am and they informed us after 10 hours of waiting our flight has been cancelled. We have a 15 month old baby and they didn't offer us any water or food. Gave us a phone number and I called over 102 times over two days and nobody answered and when they did they said we will pass you to the correct team. The phone line cut off. They sent us an email at 3am to say our flight has been changed to Luton from Manchester but we had 4 hours to get their to catch the flight. We're 7 hours away from Luton and why on earth they think we would be reading our emails at 3am is beyond me. Overall it's been stressful, we missed out on our holiday we have been waiting all year, no credible alternatives offered. We lost our holiday days we booked from work and we are still waiting for a refund. Easyjet horror show continues. | 1 |
EasyJet | Easyjet holidays are an absolute disgrace with appalling customer service. Whatever you do, don't use their taxi service. | 1 |
EasyJet | Easyjet holidays canceled my trip to Rome in January on the 19th November 2023. Still waiting for a refund. Customer services are useless, i just get passed from one idiot to another ,none of whom are helpful. Happy to take my money but do not want to return it. Absolutely shambolic, don't go anywhere near these cowboys. | 1 |
EasyJet | Easyjet ignores the requests of refunds due to COVID19Due to COVID 19, I CAN NOT fly because I have LUNG ISSUES. I have been completely ignored by their customer service and theIR website does not provide any information for people like me that need a refund. Seriously thinking to to do a mass legal action to this very poor and bad company. | 1 |
EasyJet | Easyjet insist on a letter from your gp to say you are mask exempt. GPs have been told by government not to give exemption letters so the only letter you can show is a letter which says that The government have instructed us not to give exemption letters. Staff not interested in enforcing. Whole policy ludicrous. | 1 |
EasyJet | Easyjet is 80% worse than Ryanair. Complete failure on every level. Greedy. Rip off. Rude. Vile. | 1 |
EasyJet | Easyjet is FRAUD! I Tried booking a trip to malta and when i finished paying it said you travelling to spain. i immediatley called them to amend the booking but they found it difficult trying to do so on their own website. after two hours of putting me on hold they came back to tell me i have to pay £1330 for a flight that i saw online totalling £546. i told them i dont want to go so can i get my deposit of £120 back, they refused saying its written in their policy not to give me my money back. They stole my money wanting me to travell to spain instead of malta. BEWARE of EASYJET ITS FRAUD!!!!!!!!!!!!!!!!!! | 1 |
EasyJet | Easyjet is a big scam!!! I booked a two way ticket from Manchester to Amsterdam. My travel will be on 23/12/2024. I paid for additional luggage of 23kg 53 quid for my retun trip. Now they are saying as I cannot use that luggage for return. I have no plan to take any bag during the first way/ from Manchester to Amsterdam. Please away from this rubbish/scammers | 1 |
EasyJet | Easyjet is a budget airline so don't expect much. But in years of flying never had major issues. I'm leaving this comment because I just had great support by their people at Munich Airport. | 5 |
EasyJet | Easyjet is a disgrace of an airline. They let me run to the airport saying they are 2 hours delayed on flight from Zurich to London Luton but I should make my way as they would make time up. I check in luggage go through to security and only on my way to the gate says flight is cancelled. Worst thing is no replacement flight to Luton available for the next 3 days. Airline doesnt care that I have to fly to completely different airport with added cost for transportation home. You are an absolute SHAMBLES Easyjet!!!!UPDATE: Next day they let me do the same again for rebooked flight from Zurich to Gatwick (more than 80 miles from where I suppose to be, but oh well...) go through baggage drop, security check and then at the gate where there is no staff you get the email flight is cancelled. Airport staff no idea what is going on. I guess I can be lucky as I was travelling alone, cannot imagine what parents with small kids must go through that got their flights cancelled last minute without support and having to wait for days. | 1 |
EasyJet | Easyjet is a nightmare regarding claims and customer services. Cancelled flights occur more often. Contact customer service is pointless. Hundreds of bad reviews that make 70% of its service a shame for this company. It is a clear message of the service they offer and what you are going to get. I went through a claim process from February and now in July, my claim has been declined. They cancelled my flight and the reason was the weather and they never gave me back at least part of the money. Weather conditions are unpredictable and we know that. However, the same day we could see lots of flight from other airlines with the same destination and I found a flight with another airline for the next day without problems. I had to deal with customer services and the only thing they made was to increase my anger with such poor information and they had no idea how to offer another flight as soon as possible.After being through on this and other situations I learnt my lesson. During February 2020 Easyjet cancelled countless flights and I wonder how many people have lost the money like me. I think they made a lot of money.Unfortunately, some times we would like to save some money to use it in our destinations but we this kind of airline is like being scammed in a formal way so at the end you end up paying a high-cost flight trying to go back home knowing that we handled it better than the airline and not waste time instead.I will not use this airline again. I paid for a service that cost me work hours and part of my salary to enjoy some time off but after all, I have to deal with claims, misinformation and no communication with the client but when you book the flight you have to pay it fully.I sad to see countless bad reviews and the airline continue operating wich such poor service.Today was me, tomorrow maybe you? we do not know but remember to have a plan B and reserve some extra money because once you pay it they will not care if you are in a wilderness. | 1 |
EasyJet | Easyjet is a pathetic airline. It is the worst airline I have ever used. They delayed my baggage and refused to compensate me and my baby for the delay. The baggage was found after I returned from my holiday. When my baggage was eventually found, it was returned damaged yesterday. Their customer service is very terrible too. You can not access them easily. It is better to go for other better airlines. They may be expensive but your rest of mind is guaranteed. I will never recommend easyjet to anyone. It is a terrible airline. My 6 months old baby fell ill while we were on holiday because she couldn't use her medication which was in the delayed baggage. This airline has stressed me mentally and emotionally these past few days. | 1 |
EasyJet | Easyjet is a scam! My flight got canceled on the 8 September, 1.5 hours before the departure when I was already at the airport. Raised claim, called, messaged multiple times - more then a month- never received my money back!!! | 1 |
EasyJet | Easyjet is a terrible airline. We were double charged for bags and I cannot receive a response from their customer service team. | 1 |
EasyJet | Easyjet is a total disgrace & will not refund my money following Covid 19 cancellation, excuse after excuse only give you worthless voucher then inflate prices.This shouldn't be allowed to happen that these companies holding onto peoples money for months, something needs to be done. | 1 |
EasyJet | Easyjet is basically stealing customers' money now. Due to new quarantine rules in Austria, I must delay my flight on 2nd January for a week. However, Easyjet are not offering any flights from Salzburg to London for the whole month in January. When I call the customer service or email them requesting a voucher, they said they will not give voucher and I will lose my £230 if I do not take that flight. I AM NOT ALLOWED TO FLY that day because I am on compulsory quarantine. When I booked the "FLEXIBLE TICKET" they promised I can freely change my flight date, but now I cannot change because they simply DON'T OFFER ANY FLIGHTS FOR THE WHOLE MONTH in January and REFUSED TO give voucher for later booking or refund. NO CONSUMERS RIGHTS. | 1 |
EasyJet | Easyjet is good value for money. The ground staff was friendly, and staff on board courteus. The cabin was clean and boarding process without any complications. When I booked the easyJet plus, it gave me a much shorter waiting queue and was allowed to enter the plane first (so I had no one standing in my way). | 8 |
EasyJet | Easyjet is human. They have real.people at the end of a help.line who understand we are human. Thank you so much for your help and understanding. | 5 |
EasyJet | Easyjet is just a nightmare. I have a flight booked for the 5th of July 2020 and I can't find it anywhere. The flight apparently does not exist. I'm trying to call costumer support and they just turn the phone off in my face saying that they are very busy. Joke of a company. | 1 |
EasyJet | Easyjet is just hopeless. | 1 |
EasyJet | Easyjet is legal robbery They appear cheap initially and are not transparent about luggage seating and you now have to pay for cabin luggage. | 1 |
EasyJet | Easyjet is most of the time a safe option. In this instance, the flight was on time, airplane was clea, modern and silent. The crew very professional and kind, as they always are. The only issue, which is valid for most low-cost airlines, was the boarding process, which have the passengers wait standing up on stairs standing by for the bus which will take you to the aircraft. | 8 |
EasyJet | Easyjet is not customer friendly! they are extremely slow at issuing a refund but have no problems processing the same amounts of payments to them, so why must they say they are having problems with increased demand. I do not understand how they get away with this complete lie and it is a means for them to accrue interest on the money they have collected from the fare payments from their customers. they do not give a toss for the customers who at this time could do with the money their money in this very difficult time (highwaymen wore masks during a robbery) I am very annoyed with this form of behaviour from a multinational company there is no excuse for this with IT technology remote access to a database and call diverts for phone lines to the staff they could keep employed at home | 1 |
EasyJet | Easyjet is now charging for small cabin bag despite showing them I have paid it before check in and showing the bank statement that I have been charged she forced me to pay 48 pounds and when I have complained to easy jet customer service they have apologized but also been defensive about their stuff fully trained and refused to refund the money to me so I have decided to book my return with another company as they have done the same to other passengers on board to make extra money as the flight was not full enough they had to take more money from us I'm extremely disappointed with stuff and customer service response | 1 |
EasyJet | Easyjet is one of my all-over favourite airlines! They never let me down. Been flying with them to Milan, Genoa & Copenhagen and it's always been a good experience.Additional tip: fly from Liverpool's John Lennon airport! The queues are much smaller than other airports, and their customer service is great. Plenty of destinations to choose from, so if you're looking for a hassle-free trip, that's the way to do it..! | 5 |
EasyJet | Easyjet is really a company in decline... 5 hours delay of my flight and I didn't even receive an email. So I found myself at the airport at 6 in the morning for a flight leaving at 13... | 1 |
EasyJet | Easyjet is the Worst airline by far that I have flown and I have flown some third world country airlines! The management is an absolute disaster. Honestly not sure how they are still in business. so disorganized and dysfunctional it is pathetic.Standing in line here at Tivat airport in Montenegro for 1.5 hours waiting for boarding as the monitors say boarding on time at 1:30pm. At 2:15pm the terminals are still saying on time departure at 1:30! Not a single easy jet rep around to even ask a question. Even easyjet's website says departure at 1:30pm and on time even though it is already 2:15pm. Pathetic is an understatement! Lat time I am flying with these guys. They dont deserve to be in business. | 1 |
EasyJet | Easyjet is the Worst airline by far that I have flown. Standing in line here at Tivat airport in Montenegro for 1.5 hours waiting for boarding as the monitors say boarding on time at 1:30pm. At 2:15pm the terminals are still saying on time departure at 1:30! Not a single easy jet rep around to even ask a question. Even easyjet's website says departure at 1:30pm and on time even though it is already 2:15pm. Pathetic is an understatement! Lat time I am flying with these guys. | 1 |
EasyJet | Easyjet is the biggest scam on the earth. Unless someone gets in to trouble no one will know the Easyjet fully!!!I am writing this review with full of pain and sorrows what I got from a easyjet flight on the 2nd of July. My flight was initially booked for 2nd july at 8.35 pm. Unfortunately the flight was delayed by 2 hours. Very cunningly Easyjet announced at the last minute that flight was rescheduled for 22.00 which was a lie as it departed after 22.30 pm. My phone bat died abd there was no charging point for UK power port in Lisbon airport Therefore my cousin who came to receive me at Gatwick at 11.15 pm he left at midnight after failing to contact me. I arrived at Gatwick at 1.10 am and by the time I collect suitcase it was 1.30 am. I tried to take train unfortunately didnt find suitable train for me as there was no underground connection available therefore I had to take uber.I want proper Justice, because of easyjet I didnt only got flight delayed, I also had to pay almost double fare as I had to travel by Uber and my cousin has given time, efforts as well as money. also their ground staffs were very rude at Lisbon airport. They were late, gave us hectic unfortunately no apology was given!!!!We all must boycott Easyjet | 1 |
EasyJet | Easyjet is the most unreliable airline I've ever had the misfortune to be a customer of. I have had more last-minute cancellations than flights that actually departed the airport. At this point, it feels like they add extra flights just so that they can keep and invest your money for a time and cancel last minute. | 1 |
EasyJet | Easyjet is the most unreliable and untrustworthy and disappointing airlines. I have been flying almost only easyjet over the past 4 years as a broke student. however not only have easyjet prices gone up so much, it is a lie to still call it a low-cost airline but their services have not followed the increase in price. The treatment of customers is shameful! Delayed flights, no compensation. Cancelled flights, barely any compensation! I am genuinely so upset with this company for constantly disrespecting its customers. My previous flight was delayed 3h30 upon departure amd arrived 2h59 minutes late and the company did not lift a finger to compensate because "compensation are necessary from a 3h delay upon arrival" That is a pisstake! Now my flight today has been constantly delayed for over 2h to then be cancelled without any reasons given and no options to fly on the same day. It is unacceptable, I cannot remember any flight from easyjet over the 3/4 years that hasn't been delayed or cancelled. I will not be flying with this company anymore and don't encourage anyone to do so either! I am very angry! | 1 |
EasyJet | Easyjet is the worse company I've ever dealed with. Several bad experiences before that one : there was a flight delay of 3 hours (8pm > 11pm), and then they decided to land in an other city at 2 am. Passengers had to take their own hostel room or a night train to reach the initial destination. No refund of course. A catastrophic experience. Easyjet won't never have my money again. | 1 |
EasyJet | Easyjet is the worst airline ever Flight EZY6582May 16 on the 23rd from Rijeka to London Gatwick was canceled after checking in and waiting for the plane at the gate. It is not possible to get information about accommodation or alternative flights for that day, another flight after 4 days was offered - it sounds like a mockery. I do not recommend Easyjet to anyone and avoid this airline. | 1 |
EasyJet | Easyjet is the worst airline ever, flight EZY6582 16/05/23 from Rijeka to London Gatwick was canceled after checking in and waiting for the plane at the gate. It is not possible to get information about accommodation or alternative flights for that day, another flight after 4 days was offered - it sounds like a mockery. I do not recommend EasyJet to anyone and avoid this airline if you can. | 1 |
EasyJet | Easyjet is the worst company I ve ever seen! They cancelled my flight the last minutes and I ve proofs about cancellation but they deny cancellation and say it was a delay to not my refund and pay the compensation. Even tho I sent cancellation proofs they never emailed me back and manipulated the situation and keep lying. I ve never seen a legal company be a big swindler like easyjet. I would never recommend it and buy any ticket from there!Ever! | 1 |
EasyJet | Easyjet is top sh!t company.....I have been traveling with different companies for 8 years. the same bag and it is always carried as a small carry-on. but the easyjet scammers charged me £40 because the HANDLE of the bag wouldn't fit. Just saying .... 15kg checked baggage costs £32 but for one handle they want £40 ??? | 1 |
EasyJet | Easyjet is working together in Italy with a criminal car rental company autonome. When you are in problems because of this, easyJet want youront but dont help you | 1 |
EasyJet | Easyjet isn't worse than other budget airlines.Save us money when things go as planned - online check-in, fast bag drop, efficient boarding, punctual arrival despite late departure.However when it goes wrong it can get horribly wrong - paid seats messed up, last minute change of gate, flight cancellation / delay leaving us stranded with basically nothing - no support / no information / no alternative flight / no water or food / no accommodation leaving young children sleeping in airport. Absolutely NOTHING and the EU261 is all but a joke.It is all about managing our expectation when choosing budget airline.Know our rights when anything goes wrong. Make ourselves comfortable and keep receipts for claims.Realise that traditional airlines, who charge way more, aren't any better when anything goes wrong. | 4 |
EasyJet | Easyjet issued a refund for 2 cancelled flights to me on 29th January, I then realised that after not seeing the funds in my bank for a while the refund had been issued to my previous card which had expired but the account is still the same. Basically the money is floating in the ether, my bank are saying to me that there's no trace of it and Easyjet are asking me to wait 7 days for something called an ARN number which apparently I can provide to my bank and all will be well.Does this sound right? I'm concerned I'm never going to get my money back. | 1 |
EasyJet | Easyjet just cancelled a flight for me. I had 3 flights in the same trip London-Geneva-Santiago-London that had to be booked separately as it is not possible to book any other than single or return tickets with Easyjet. They have cancelled my last flight Santiago back to Gatwick and now they refuse to change my Geneva-Santiago to instead bring me back home from Geneva-Gatwick. Abusive policy dictates that they can cancel flights as they wish for a refund but the customer has not only no right to cancel, we have to lose money for other flights affected even if they are clearly part of the same trip and with Easyjet themselves. Poor customer service, I have currently 12 trips booked with Easyjet, will start to look for alternatives in the future | 1 |
EasyJet | Easyjet just changed my hotel less than two weeks before departure and refuse to refund me. Their loss because I will never book with them again. | 1 |
EasyJet | Easyjet just made me pay more 60 euros for baggage I didn't know was out of regulation because they changed the measurement directives, without previous notice. If I could give less than 1 star, I would. | 1 |
EasyJet | Easyjet just refused to give me a refund for my cancelled flight. They say they "can't link" my card to my account, but it was pretty well linked when I paid them. Ofcourse I had to call them after 4 weeks to find out what's going on, because they are too busy to send me an email. Changing company asap. | 1 |
EasyJet | Easyjet let's single parent down, miss sold an all inclusive holiday to Antalya. They didn't disclose the Hotel, Food and So called entertainment was geared up to Eastern europeans who where by far the majority of guests, loud rude and arrogent if I'd of known that the hotel was full of them I wouldn't of taken my 13 year old daughter. Food was awful truly poor. If Easyjet would of disclosed Eastern europeans made up the bulk of the hotel I wouldn't of booked but they didn't. When I complained at reception and to the rep they didn't want to know and even tried to sell me a trip. Don't use Easyjet and don't go to Sensi Hotel Antalya | 1 |
EasyJet | Easyjet lie about delay reason to avoid paying compensation. | 1 |
EasyJet | Easyjet live chat appalling service, patronising and positive with a customer you offered no help to. Simply wanted to change by hold bag to a smaller 'large cabin bag' that i could take on board, would not let me swap but were happy for me to pay extra for a cabin bag even though ive already paid for a hold bag. Rubbish service | 1 |
EasyJet | Easyjet lost my 79 year old mother's hold luggage flying from Amsterdam to Stansted airport on 29/4/22. It was late Friday evening of the bank holiday weekend and despite spending an extra hour there to get help from Easyjet, there was no Easyjet staff around that could help, with airport staff simply telling her to fill in the on-line forms, which we did, including the fact that she would be flying back that next Tuesday, 3/5/22.On Saturday 30/4 I was informed that the suitcase had been found, and that the earliest delivery would be the Wednesday 4th of May - obviously not taking any notice of the form's return date information! The same Stansted baggage handlers then stated by email that due to the bank holiday weekend there was no staff available to deliver the bag before the return date.Because of my mother's age, the contents of the bag, and Easyjet unable to deliver the bag before her return, I was left no choice but to collect the bag from Stansted myself, incurring further travel costs.Nearly 3 weeks later I received a settlement offer that refused to cover these extra costs because they offer a delivery service, despite stating clearly by email that there was no staff available to provide this service. I posted my response on the 20th of May using the Easyjet claims portal.Despite numerous calls to their helpline since, it has been impossible to receive any replies from their claims department. Their staff on their main customer helpline make it quite clear that they don't deal with claims, but each time direct you to yet another phone number that leads to nowhere.For example, I was told to call 0330 55 15 15 0 - but just automated system that tells you to go on-line.Then I was told, this is it: 0330 551 51 66 - but it is just the same as above!Then I was assured to use this: 012379 663008 - turns out this is NOT even in serviceBut this is definitely it: 0330 365 00 70 - that turns out to be an internal conference call system with no access to anyone.Then I was told to use yet another number that turned out to be an answerphone with no returned calls, despite leaving numerous messages.I was also given various websites to try, such as admin at airlineluggageclaims - this bounces immediately, and most shamefully Easyjet's own website form to contact them, where you write all the details, simply returns an automated reply that tells you to use their on-line portal! Having already posted 6 requests for feedback there, in a period of over 3 months, there is clearly no hope of a reply from Easyjet.As others have said, it is clear that Easyjet simply stonewall all attempts to communicate, even through their own claims portal, in the hope that you will simply give up, a disgraceful level of service.I can only hope that Easyjet will find the courtesy to respond to this long overdue claim. | 1 |
EasyJet | Easyjet lost our luggage on a flight to Venice. We followed the procedure and filed a lost luggage form at the airport, however the luggage had our hiking gear in it for a planned hike in the Dolomites starting the next day. I had to buy another pair of boots, albeit significantly cheaper and lower quality, as well as general cosmetics, etc. The bag turned up six days later, one day prior to us leaving Italy. I explained this to Easyjet and they have now tried to low ball me with approximately 40% of the requested refund. Still in situe, but massively unimpressed by the response. | 1 |
EasyJet | Easyjet make their money from scamming people. Our last flight had a 14 hrs overnight "delay", new flight number, yet wasn't officially "canceled" so they don't have to pay compensation. Now I had to pay a ton of money to change my son's flight details because the information on their website is misleading and insufficient. Their customer service hotline is patronising and rude and do an appalling job. I say that as somebody who's worked in customer service myself and know how to treat customers and how not. | 1 |
EasyJet | Easyjet maybe the best low cost air line.. miles better than Ryanair.. no hassle refund when the flight was delayed, I feel comfortable using them, they are a fair airline with good customer service. | 5 |
EasyJet | Easyjet moved our flights several times, now we can't collect our car hire and customer services demand almost £250 to move the flight to an earlier one that is closer to our original booking. Disgraceful behaviour from this airline. | 1 |
EasyJet | Easyjet must be hemorrhaging customers at the moment. Their covid voucher policy is just so much worse than other airlines'. Our flight was cancelled last summer but because we'd already opted for vouchers (we had thought this the safest option at the time with all the uncertainty - about a week before the flight was due to depart we still hadn't heard anything), they won't give us a refund. Even though I've explained that our personal circumstances have changed and there's no way we'll be able to use the vouchers. At the very least they could make them valid for longer than 12 months. There's just absolutely no wriggle room and they seem happy to make away with customers' money despite this being a financially difficult time for so many. Awful - I advise to book with another airline that has a better covid policy! | 1 |
EasyJet | Easyjet need to realise that flights and travel are BIG plans that actually affect people's lives. People adjust their schedules, life plans, work, etc to fit around a flight - not to mention the significant financial commitment that comes with it. I get things can sometimes need rescheduling but cancelling a flight TWO HOURS before it's meant to take off is simply ridiculous, and letting us know only at the airport after we have checked in online...and with ground staff just as confused is even more unacceptable. You might think putting people on a flight the next day is no big deal, but it has a ripple effect of buying new tickets for connectingflights/ trains, needing to reschedule meetings, taking another day off work, and just lots of stress. This company has been running for long enough to be able to function better. Get your act together. | 1 |
EasyJet | Easyjet need to take responsibility for the consequences of cancelling flights or give up their slots. Yesterday our flight was delayed by possibly 2 hours, but was cancelled due to the fact the easyjet crew had run out of airtime and a replacement crew could not be found. the flight was full, surely they can afford a spare crew, if not don't take the slot! | 1 |
EasyJet | Easyjet offer terrible service, unable to help at all with passenger mistake on booking, after spending so much money on group flight booking with them. So much additional costs involved | 1 |
EasyJet | Easyjet offers convenient flights to many destinations around the world which is great for long weekend escapes.Value of money is not the same in all destinations - sometimes the flight prices are great but in other instances they are extremely overpriced compared to the service provided. | 4 |
EasyJet | Easyjet once proved that they are cheap and not help again with their customers having a confutable flight. | 1 |
EasyJet | Easyjet or most cheap airline companies are cunning us, left, right and centre. We need to wake-up and challenge. They dishonestly depriving us and taking money out of us, the consumers, and filling up their own bank accounts.I bought 2 airline tickets from Egypt to London on an Easyjet flight. Because of the partly filled Covid-19 health form. We were refused to board the plane, although it was operational.I asked them for a refund or travel Vouchers but Easyjet turned a blind eye and so did their Insurance companies - Post Office and The Euro-Assistance. They are cunning us in daylight robbery . Unless we people stand-up for our rights we will be bombarded with more expensive trips.The free luggage size is getting smaller and smaller; we are paying extra for the seats; (What is the airline ticket for?); we are paying extra for the food. Don't be surprised when they will charge us for using the toilets in the plane. | 1 |
EasyJet | Easyjet package holiday to Prague from Manchester - they cancelled the return 10min before depature, and put us on a return flight to Gatwick 2 days later. I had to chase up the hotel for additional 2 nights, and there was no assistance given for transfers/updates etc. On arriving at Gatwick, no arrangements made to get any of the other 31passengers back to Manchester - had to have all of the affected passengers hound the customer service team to arrange taxis...in short, easyJet should go out of business, its board prevented from working ever again, and a more reliable airline take over its routes and offerings. I will never willingly use them again, and will always advise others to never use them. Compared to Jet2, they suck like a Dyson..... | 1 |
EasyJet | Easyjet policies are unfit for parent travelling with children. The only solution offered to make my journey possible (as i don't have 5 arms to carry a baby and our 'free' baggage allowance is to pay more money. This is discrimination. | 1 |
EasyJet | Easyjet policies regarding refund is not suitable for all circumstances. In advance, I purchased; two bag cabin space, for my daughter and I or so I thought. However, when we went to board the plan, I was asked to purchase a cabinholder space. To which I replied I did purchase a space, apparently, I purchased a bagholder space, this sounded like the same thing, the info on the system was not clear about the difference. I was advised by Easyjet staff to contact Easyjet for a refund. I contacted Easyjet and they refused to give me a refund for the two bagholder spaces I purchase. I spent around £200 the for bagholders space I purchased. Easyjet is not a ethical airline, they only care about their bottomline and will not use their discretion in some situations. | 1 |
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