Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Easyjet policy confusing and doesn't make sense.. I wanted to upgrade from cabin bag to hold luggage as i booked wrong one. However, I wasn't able to do this for one passenger although I only purchased cabin luggage for one passenger. Nonsensical | 3 |
EasyJet | Easyjet prices are great, but their website is not easy to navigate for an 87 year old with only basic computer skills eg I can't take and send photos as I'm not 100% good with my mobile phone. Still learning! However the Customer Services representative who helped me was very patient and helpful. | 4 |
EasyJet | Easyjet promised a voucher refund for our flight on 23rd May. We've been waiting since 1st May for our voucher and want to re-book but haven't received it. We have called the customer service line daily and keep getting cut off, emailed, sent messages on Twitter and a Facebook. I understand their difficulties but it's unacceptable to offer such appalling service. | 1 |
EasyJet | Easyjet really need to employ a better system, than just leaving you on hold, for hours on end.Good job that I am patient.After 4 hours on hold, a lovely man, Mohamed (sorry if I misspelled your name, slightly deaf!) dealt with my booking. As I was using a voucher, because of my cancelled flight in May, there were a few questions. He dealt with them efficiently and calmly. Thank you! | 4 |
EasyJet | Easyjet refusing to refund or allow free changes due to a family member being in a critical condition following a road accident. Absolutely disgusting company. | 1 |
EasyJet | Easyjet representative was understanding of a mistake a made during booking and was willing to work with me to rectify it immediately. | 5 |
EasyJet | Easyjet reps are just terrible, flew to Ejypt June 2024 my case was crushed it had a split of 8 inches, this was brand new £80 I still have my receipt , tried to report to the rep he didn't have any forms , was passed to two others who weren't helpful. Was told to report it at the welcome meeting he was no help I explained that my internet wasn't working and the hotels wasn't strong enough to send the claim the rep said just keep tying ! on my return home claim was denied as it was over 7 days what a joke the rep was only interested in collecting my money for a trip😡 would definitely not recommend easyJet couldn't give less than one star 🌟 | 1 |
EasyJet | Easyjet rip-off merchants!! Cancelled our holiday 5 times, this time we've decided not to re-book and wanted a full refund, however it's gone back on the account as a credit and they wont return the money! Joke! Forcing us to book a holiday we no longer want or lose £750!!!! I will never use them again!! | 1 |
EasyJet | Easyjet robbing people and making money off of cabin bags! I paid 45EUR for a large cabin bag during online check-in and I got a receipt for a "hold bag" instead. Then I reach my gate and during boarding, the ground staff ask me to pay for a large cabin bag again. I now pay another 58EUR. They tell me I can claim it by speaking to Easyjet. They then take my large bag and put it in the hold "because the flight is full". I then only manage to get to speak to a chatbot and the asnwer I get is that the "refund is not possible". This is abosutely atrocious service and a clear wasy for Easyjet to make more money. Cheap CHEAP tricks from a CHEAP airline | 1 |
EasyJet | Easyjet scam customers with their size luggage.I had 4 cabin approved suitcases with 45x36x20 , and the staff just ignored that the suitcase dont fit in the box due the wheels.Easycheat….never again. | 1 |
EasyJet | Easyjet sell flights, cancel flights, sell more flights, cancel more flights. Why? Not sure, but its always someone else's fault. God forbid, it's the customer who needs to make a change..then they charge extortionate fees. An absolute circus. | 1 |
EasyJet | Easyjet should automatically send proof of cancellation/refund when a booking is cancelled. I shouldn't have to 'fill in an insurance form' when I'm not even making an insurance claim, and then wait 28 days to get proof of cancellation. Ridiculous. | 1 |
EasyJet | Easyjet should be ashamed. People will remember after we get back to normality. Supposed to be flying to Portugal 28/3. Unlike JET2 they still haven't cancelled flights allowing people a refund. Even though UK Government has advised against travelling globally and the Portuguese Government has declared a state of emergency. They are promoting change your flight for free (which isn't) they are conning passengers. I'm sure Easyjet will be the first airline in the queue for a Government bail out, pleading poverty! I like many others will never use Easyjet again. | 1 |
EasyJet | Easyjet should have their operators licence revoked.I turned up for a return flight from Sofia ,Bulgaria to Manchester, UK 2 weeks ago.When I arrived at Sofia airport, there was no flight There were no details on the screens about any cancelled easyjet flight or that the flight ever existed in the first place and nobody at the desk (Who knows maybe they are selling fake flights now). I also received no warning notification of a cancellation from Easyjet by email, text or phone about any cancellation, ( but my inbox was bombarded with easyjet spam offering flights to corfu and spain!)I managed to secure a return flight to the UK in the next terminal on the same day with RyanAir ( who saved my life) to London Stansted, a long way from my final destination.I have since tried to make a claim compensation for £350 (2234 km) plus my expenses but I think Easyjet have also rigged the claim form (EU261) becauseI cannot put any details inside the flight number input box (all the other inputs fields are ok) so I can't complete the form and make a claim directly tothe airline. Customer services won't respond to my e-mails and I can't get through on the phone.I would stay clear of this company, I think it's a cynical cowboy operation just out to rip people off.I will try aviationadr.org.uk next as a last resort to make a claim | 1 |
EasyJet | Easyjet should not be allowed to fly, they treat customers with disrespect, they are unhelpful and could not put an honest sentence together if they tried. Our flight was cancelled last Monday after runway issues, 10 minutes after they announced their reasons, we saw two flights take off, DHL and Ryanair ???? They have refused compensation on the grounds of runway issues, why not tell the truth and say it was because you had no cabin crew available as they had already completed their flying hours, they are a complete shambles, disgrace to aviation and i will definately not fly with them again !! | 1 |
EasyJet | Easyjet simply could not care less about their customers. My husbands suitcase was left at Birmingham airport on Friday. I called the handlers 23 times today before someone picked up. Only to be told it is still in Birmingham. He has no clothes. No medication for Parkinson's disease and we had to go to doctor he to replace this. They give £25 a day for 3 days for essential items. 4 pairs of pants cost more than that in Majorca. Let alone the swim trunks , one t shirt and one pair of shorts. At the airport in Palma nobody was at the desk and had to wait ages to speak to someone. Totally and utterly disgusted with their utter lack of customer service or even a shred of humanity | 1 |
EasyJet | Easyjet staff are absolutely pathetic & clearly work on commission for charging for cabin bags. My bag fitted long ways but told it wasn't good enough, the bag clearly would fit under the chair in front of me but still no, have to pay £48 one way. There was plenty of space above me as well to make things worse. It's a cost of living crisis & we have money grabbing companies like this exploiting people over something so unnecessary. Where is the decency in humanity anymore. I can't believe I'd rather travel with Ryanair than these lot & will be avoiding them at all costs. | 1 |
EasyJet | Easyjet staff are not aware of how to handle complaints or claims outside of the template Easyjet proposes are used which are leading to the breach of rights of customers.In particular there is no awareness of frustrated contracts and how they should be managed and the EasyJet forms do not have the options to address them. | 1 |
EasyJet | Easyjet staff member was unable and unwilling to provide the assistance required. The issue was clearly beyond their abilities and required a technical member fo staff to resolve. I provided them with the error code I was getting form Easyjet and they were unable to explain. | 1 |
EasyJet | Easyjet state on their website that ‘all passengers can carry on cabin luggage 45cmx36cmx20cm. I bought a case with these measurements (including wheels and handle) but was stopped at the gate in Stansted, asked to put my case in the size checker, and was charged to put the case in the hold. When I challenged the sizing I was rudely dismissed and was told this size was for speedy boarding passengers only. I checked the size of the case once again when I returned home and it was exactly as stated on Easyjet website. | 1 |
EasyJet | Easyjet stranded me and my students in Berlin last June, and they have yet to compensate me for the cancelled flight. They have requested proof from my bank that the wire was not received, which I have provided from a bank manager, and they still refuse to follow through with the refund. It must be part of their business model to scam their clients, with the hope they will simply give up. | 1 |
EasyJet | Easyjet subbed Nice Gatwick flight to Avion Express, a Lithuanian charter outfit. Everyone was complaining about the cramped seating. With my back flat against the back rest I was unable to fit my knees in front without angling them sideways. This was pile em high, pile em deep stuff from a supposedly decent airline. Pretty disgraceful. | 1 |
EasyJet | Easyjet support helpdesk team is super helpful and makes it easy to navigate issues like cancelations/refunds. Thanks Hanae for the amazing support and service! | 5 |
EasyJet | Easyjet take advantage to costumers booking holiday .I booked a holiday with onthebeach in 22of nov.2022 for 13 September 2023,(.London-Hugarda 7 days,2 pers)..but in 28 days, in 20 dec.2022,I cancelled my booked,I changed my mind.... they charge me 747.15£ for my booked cancellation,after 28 days to book the holiday,when normally must 30£/pers.if your cancellation will be in 28 days...so I was agree for 60£ because we are 2 pers...but... surprise...60£.first payment+747.15£another charge...I call onthebeach, because I booked with them,first time they tell me will be a refund 747.15£in 5-7working days,today I call again and tell me NO REFUND becouse the easyJet charge money for fly ....so this is stealing in my opinion...how come a cancellation after 28 days must cost you 807£.i read the information before cancel,so if the cancellation will be betwen 28 days the charge will be 30£/pers....so I am in shock...I lost a lot of money for what???it is not fair ...the airline it is NOT AFFECTING ANY WAY,THE ONTHEBEACH,THAT WELL,...IT US A ABUSE,THEY TAKE ADVANTAGE TO THE SITUATION.....LEGAL STEAL. | 1 |
EasyJet | Easyjet takes 22 minutes to respond to my chat. I return 8 minutes later and chat has been closed because "you seemed to have stepped away from this chat" | 1 |
EasyJet | Easyjet today cancelled our Tenerife holiday. They did this via email, all it said was "YOUR HOLIDAY IS CANCELLED", no other information. A voucher with what we spent with them accompanied this email. Like we would spend it with them!!!!!!!!!. This has happened to 3 other people i know!!!!. Spring holiday ruined. Took ages to speak to customer service, they were unfriendly and unsympathetic. AVOID LIKE THE PLAGUE IN FUTURE, THIS COMPANY COULD NOT RUN A BATH. | 1 |
EasyJet | Easyjet told me that they sent a cheque with comensation for a severely delayed flight but never sent it. | 1 |
EasyJet | Easyjet totally destroying their brand image. I always trusted Easyjet ahead of all the other short haul carriers. I took a voucher to try and help them out - BIG EXPENSIVE MISTAKE. - which I can only use by calling their call centre and I am now 2 hrs 45 minutes on hold and my flight has increased in price by £60 during this time. | 1 |
EasyJet | Easyjet used to be a great airline. Sadly over the years they have just become Ryan air in disguise . They charge for everything. No hart, no service, not a care in the world as long as the pounds keep rolling in. Cancelled my wife's flight and left her in tears late on a Sunday night. No over night hotel, no compensation. just told to fly from another airport 50 miles away next day. Avoid if you can. | 1 |
EasyJet | Easyjet used to be our first choice for UK or Europe flights, but won't be any longer.First of all they recently brought in ridiculous new hand luggage rules, and now, after booking accommodation to fit in with their flights, they cancel the flight.We have had to change to a really inconvenient flight, which will probably be our last with Easyjet. | 2 |
EasyJet | Easyjet was what it is for - cheap flight and on time. We had travelled from London to Paris and no one else could beat it in price. | 4 |
EasyJet | Easyjet website is quite buggy. Ran into the error code69e1d405-6e59-25e8-5c3f-1ad5f23d269c when trying to enter passport details. Solution was to instead of adding the details from the departing flight, do it from the returning flight.Also Nonto is a great person from chat support | 4 |
EasyJet | Easyjet website made me make 2 separate bookings because it couldn't make 1 booking with 2 different airports, I had booked the wrong dates by mistake as I was grieving for the death of a family member and wasn't paying attention.They wanted 100GBP to cancel or change the flights.I was told I can cancel up to 2 hours before departure by customer service. So I just worried about booking another flight to go to the funeral and cancel this one after.When I went to cancel I was told I wouldn't get a refund because I had to cancel within 24 hours...I know it was my mistake for booking the wrong flight, but taking advantage of my situation to misinform me to get out some extra money is just disgusting. | 1 |
EasyJet | Easyjet website passenger info submission reports an error. Engaging easyjet support connected me with an online agent. Easyjet's attempt to resolve the issue was underwhelming. | 1 |
EasyJet | Easyjet were not proactive with dealing with consumers on the scale of a big incident. This was in relation to the recent cancellation of flights or disruption in the United Kingdom. Airline did not meet up with expectation or have a logistic in place to minimise suffering of passengers delayed abroad. They lack the capacity, they deliberately torture passengers by not providing representatives at the airport during the crisis, no logistic to provide accommodation/ food or guidance and this was a bad experience for UK aviation and consumers experience. As a consumer that was affected, we need explanation from the airline, why they lack preparation for this type of incidents, and inability to respond and refund the cost within a reasonable time, incurred cost had been ignored after submission expenses, | 1 |
EasyJet | Easyjet were one of our favorites. That was until they were overwhelmed with inadequate staff earlier this year. Self inflicted!However, they are bouncing back with prompt take off and landings.One gripe though, avoid upgrading to row 1. The partition in the way means there is little leg room.Will fly with Easyjet again. | 4 |
EasyJet | Easyjet were the flight operator for myholiday to Turkey due to leave on 7 April 2020. I still haven't had my money back from my package holiday company Holiday Gems. They are blaming EasyJet saying they can't pay me as Easyjet haven't paid back my airfare to them.This is now 120 days since my holiday was cancelled and I've still not had a refund - Have Easyjet refunded Holiday Gems for my flight or is someone lying to me ?????? | 1 |
EasyJet | Easyjet were used by Newmarket Holidaysas the flight part of our trip and their service was absolutely first class. A member of our party was wheelchair bound and the care taken with him was absolutely amazing. Their crew were quite perfect, seats comfortable, baggage came out on time, cannot fault a single thing. | 5 |
EasyJet | Easyjet were woefully useless at trying to get me to Italy after my flight was cancelled due to industrial action at 3 Italian airports. They suggested a flight 6 hours later to Zurich but by booking on-line I was able to fly on Easyjet to Verona just 2 hours later. Both inward and return flights were perfectly fine although the return was an un-announced 45 minutes late taking off. | 5 |
EasyJet | Easyjet will not return a deposit from a holiday I booked in 2020. They cancelled my holiday twice and have now turned my money into a credit which they say is non refundable. I have called them 3 times and get the same story read from a script and have also tried to use their online complaint form 3 times which just returns an error. The expiry date is fast approaching and I am about to lose my money unless I rebook - feels like I am being penalised, my money held hostage, Easyjet are treating me unfairly and they are also putting barriers up to being able to complain or get a fair review or hearing. On calling to ask for a postal address for my complaint I was told I had no option but to send this online - which does not work!Extremely disappointing and means I will never use them again! | 1 |
EasyJet | Easyjet you need to urgently sort out uoyr speedy boarding. It doesn't work. I pay extra for speedy boarding. Its okay at Gatwick checking in luggage that's where it stops. No speedy boarding to get on the plane. Always have trouble putting hand luggage in the over head locker. Only have 1 piece but pay for each person travelling. (NO OPTION)As for Zurich airport no speedy boarding exists. Unfortunately I have another flight with Easyjet coming up after that I will fly with other airlines.Speedy boarding is confusing hardly exists and feels like a con. It just doesn't work. You have lost a customer. | 2 |
EasyJet | Easyjet's Customer Service chat is surprisingly very helpful. | 5 |
EasyJet | Easyjet's airport's managers were DESPICABLE with me. I was denied access to the plane at the gate because these ignorant women did not know about the french immigration law.When I was complaining, I was treated like sh**t. One of them insulted my mom for also voicing her complaints. They thought that I was an ignorant who does not know about the law. But when I told them that I was a lawyer, she said that I was intimidating her. They close the doors and did not want to answer my questions and even listen to me.These people should not even manage themselves, let alone an airline operation team. I am about to file a legal claim against them. Anyone who has had enough of this airline's agents' despicable behaviours should consider joining for a legal action. | 1 |
EasyJet | Easyjet's check in process is awful! Booked 2 separate flights out and 1 flight back. It's not possible to add 1 hold bag to just 1 flight going out. Apparently, having also spoken to customer service, you have to add a hold bag to all flights so it is adding an extra bag to the second outgoing flight (costing total £127!) and then it only allows us to bring back 1 hold bag as we are all on the same return flight. This does not make sense and I don't think this will make Easyjet money. We have just decided to save and take cabin bags. Thanks Easyjet. Very confusing and not a nice experience. | 1 |
EasyJet | Easyjet's website and flexibility to change flights is outstanding. As a business our staff use this airline every week and have been granted free flight club membership, customer appreciation at it's best. This company has been outstanding throughout the pandemic. Customer service is exceptional. Thank you Easyjet. "Listen up LOGANAIR you have a high mountain to climb!!" | 5 |
EasyJet | Easyjet, PLEASE, PLEASE, PLEASE improve your communications on the ground, it is non existent!!!We were due to return from Faro to Bristol at 16:10, but the plane had a technical fault so our flight was cancelled, no problem with this.We were sent back to the bag drop area and told somebody would be with us at 19:30.By 20:30 we still hadn't been advised what was happening, so we organised overnight accomodation by ourselves.You then have to keep an eye on the APP for updates? What if you haven't got a smart phone? | 1 |
EasyJet | Easyjet, the company who tries to force as many as possible flights inside the allowed workhours of their workers, so a 1 hour delay results in a cancelled flight after 22:00. (They knew about the delay 6 hours in advance, yet they still let all passengers travel and enter the gate, to then cancel last second, staring at the plane standing in front of you.) Then you are stranded in that country and your vacation is ruined. Never EVER fly with this company guys, they dont care about you. | 1 |
EasyJet | Easyjet, you are NOTHING but Easy.No one should EVER fly with this airline. They are inhumane, awful service, and a huge lack of customer service. I had a flight from Amsterdam to Bristol March 8th, and it was nothing but a disaster. I will personally NEVER fly with this airline ever again. | 1 |
EasyJet | Easyjet, you are the most difficult crooks of all. While returning from a family holiday, two of our family members were not allowed to board the flight due to insufficient documentation (This was our fault). But when I called EasyJet customer care, they said we could call back and they would rebook the tickets for a nominal charge of £110 per ticket. The flight was overbooked at the time and the check-in staff was also requesting volunteer passengers to take £500 pp to take the next flight. Our two seats were given to other passengers and hence I & my young son had to sit apart for the whole journey.On calling back the Easyjet cust care team to rebook the tickets, I was told that I would need to pay the full amount (as it was a no-show) and there wouldn't be any refunds or adjustment on the fare. I ended up paying approx. £690 for 2 tickets to get my family back home.I will be taking this matter forward with CAA. | 1 |
EasyJet | Easyjet,FREINDLY CHEAP RELIABLE. Can't ask for anything more, aside from perhaps I wider range of options for there meal deal | 5 |
EasyJet | Easyjet... where to beginMaybe the queuing..Maybe the fare structure...Maybe the lack of customer services...Maybe the illusion of a budjet airline..I have seen their wholly deserved reviews and am surprised they are that good.PLEASE FLY WITH ANYBODY ELSE! | 1 |
EasyJet | Easyjet/car/hotel cannot be allowed to monopolise the word Easy! If someone started a company with the word easy in that was in direct competition, in the fields of airlines, car hire or hotels then they would have a case, but they are not in the music business and have no right to sue Easylife! There are dozens of companies with easy in their names, where would it end? Will they try to sue New Orleans for being known as The Bid Easy? Absurd! | 1 |
EasyJet | EasyjetEverything everyone else has said is true, cancelled flight no refund option dont answer e mails dont anwer phones disgusting this time in our lives every other airline helping and refunding customers.Easyjet want to give you a voucher lasting six months!!!! disgusting easyjet are a disgrace. | 1 |
EasyJet | EasyjetVery fast help | 5 |
EasyJet | EasyjetWe have 2 seats booked for January 25Unable to go so asked for tickets to be used for another destination not that simple can't do that and if we cancel we only get back 29 pounds back.What is wrong with all these holiday companies they di not want to meet people half way just take take.There must be some clause i can take up.Very unhappy customer 😕 | 1 |
EasyJet | Easyjets 'system' would not allow me to change my hold luggage (which I mistakenly selected) to a cabin bag. The reason given was the system doesnt allow it. Awful experience. | 1 |
EasyJet | Easyjets resolutions team are not able to read your emails (well that's what I get from it as they write the same thing over and OVER) I would make sure you record the date you raise your complaint with Easyjet as they will have 8 weeks until you are able to go to their ombudsman. I would also make sure you do a GDPR access request on every complaint as they will not be able to hide information from you. I have tried to call after my emails are been given the same templated answer, the women then wouldn't let me speak to a manager so now I am waiting for a call back. Call ref 625852704 | 1 |
EasyJet | Easyjett are a nightmare to contact constantly putting down the phone when you ring them its so disingenuous.After being promised a refund due to the new restrictions never recieved conformation email and no funds after 7 days. Only way to get them on the phone is to follow steps to book a new flight absolute joke of a company. | 1 |
Ryanair | Echoing previous reviews, this company holds their customers hostage and treats them appallingly, conformation recieved with allocated seats, the flight is then changed (which your inclined to accept to remove major holiday restructure), allocation now removed, can any check-in 24hrs before flight (unless you pay extra for seats, priority or some other premium 'option'), 24 hrs before departure, I use the app to check-in, enter the document requirements, final stage......"opps, there's been a problem, try again", regardless of the attempts, same outcome. Contact 'customer support', apparently always busy, hit the queue at 10, get to 2, which took 45 mins, only to disconnected, this happened 5 times, then an automated virtual assistant loop that is not only frustrating but also devious. I've tried both the app and the website, same 'dead end'. With the company agents shut for 14hrs & refusal to accept check ins less than 2 hrs before departure, the 3 hrs spent wasted on the app/website favours the company in making money through that which in essence is a 'fine' constructed,implemented and beneficial to themselves. Matters are made worse by an error with my daughters dob on the app, I know my daughters birthday, I was there....This, apparently, cannot be changed on-line, it can be put in but not altered. Well, another opportunity to penalize for a failure that the customer is innocent of. My holiday, which is a significant for my family, is in serious jeopardy because of Ryanairs scandalous, boardering unlawful conduct & behaviour. | 1 |
EasyJet | Echoing the sentiment of all the other latest reviews, the treatment of the easyJet customers is just abominable. As I feel powerless in regards to rectifying the situation (kicking myself I paid via debit card!) I take some solace in helping to lower their already terrible Trustpilot rating %. It is embarrassing and infuriating that a company can just barricade their customers to the refund they are entitled to (and what is offered as an option on "manage disruption") by simply ignoring them! The general public respect transparency and honesty. The complete polar opposite of what is happening. I personally would have happily have accepted a credit note, as an option to use when I actually needed to rebook which ironically is just one month further on from the current available flight schedule. This would free up some money for customers in current dire situations or no longer needing to travel at all. Out of principle, if they do not happen to fold as a company anyway I will never ever use them again. | 1 |
Ryanair | Economic airlines - nothing bad. Normal service. | 4 |
Grupo IAG | Economy Class is not fit for shipping animals. Staff so fast paced and rude. Too many middle aged grumpy staff that should have retired years ago. Clearly unhappy in their job. Food revolting and thrown at us. No headsets. Toilets filthy. So little room between seats it's unfit for purpose. Ground Staff extremely rude also. I will never fly BA again. | 1 |
Turkish Airlines | Economy class is utterly dreadful. The seats in economy are much tighter when compared with the likes of Emirates or Qatar. I have used Turkish Airlines for a decade or so now. It used to be good. The competition from the EasyJets and other Stansted careers has really driven their standards down. The experience of economy with them (March 2022) was just awful. Cramped seats, my legs were against the back of the seat in front the same as it would be with Easyjet (never use to be like that) for a four hour flight. The check in staff are so unprofessional. On their mobiles as they serve customers. I will never use them again for sure. | 2 |
Grupo IAG | Economy flight return from Dublin to New York. No complaints about either flight. Both departed on time. Arrival in New York as a 'domestic' passenger is a real bonus. Flight out was on an Airbus with a 2-4-2 configuration which was nice. Return flight was on a 757 with an Air Contractors Shannon based crew (according to the announcement). Seating was not as good but as it was less than 6hrs back not an issue. Entertainment channels were fine. Food served was perfectly acceptable. | 9 |
Grupo IAG | Economy from Glasgow via Dublin to New York return. Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight we had US Pre-clearance at Dublin Airport. However waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones however of poor quality and sound. A pre-dinner drink was served. Soft drinks are free alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare these points would be the only reason I would choose to fly Aer Lingus again. | 5 |
EasyJet | Edinburg to Munich return with easyJet. Both departures were slightly delayed by around 30 minutes. MUC-EDI leg this was due to the temporary closure of Munich airport because of severe weather. Boarding well organised in Edinburgh but less so in Munich. The cabin crew on both flights were pleasant although EDI-MUC crew seemed more efficient. Cockpit announcements were informative and it was a nice touch to have the captain see us off the plane in Edinburgh. easyJet provide a reliable, straightforward service and are our airline of choice for European travel. | 8 |
EasyJet | Edinburgh - Bristol 8 Aug 14 arrived at Edinburgh airport early so asked if I could transfer to an earlier flight was transferred immediately and given an extra legroom seat free of charge without asking by the very helpful lady on the information desk and also speedy boarding. Use easyjet frequently and they never disappoint. | 10 |
EasyJet | Edinburgh To Fuerteventura. Very cheap fare. Boarding well organised. The crew were very friendly and professional providing a fantastic service throughout the flight. Would not hesitate to use again. | 10 |
EasyJet | Edinburgh flight to Kefalonia delayed then delayed again then cancelled 7 hours in airport. Easyjet are just the worst. No staff to explain or assist. Only e-mail said it was Air traffic control issues so not their responsibility, whilst other airlines were taking off to all the Greek islands, Crete Corfu etc also Turkey no problem, . so sounds like fobbing off baloney from EasyJet to avoid payouts. Worst customer service ever. Obnoxious, unhelpful, useless ground staff in Edinburgh. Eventually got through to customer service who told us to wait in airport until disruption team contacted me by e-mail. Gave up after several hours and went home. If you go out of business there will be very little tears shed by your ex customers. Never again. | 1 |
Grupo IAG | Edinburgh for a flight to Dublin to connect to JFK return. The cabin crew on all flights were very good. Outbound staff were friendly and professional and nothing was a problem. Very informative about New York and places of interest. Excellent service. Return flight also excellent. | 9 |
Grupo AirFrance-KLM | Edinburgh to Amsterdam via Helsinki. Great customer service on board, food is good enough. Had some trouble catching my connecting flight on my way to Edinburgh (which was mostly on me to be honest, but plane arriving a bit late was a part of it), but absolutely no trouble on my way back home. Every flight attendant was very nice and considerate, and kept on a smile for the customers, even when busy. | 9 |
Grupo AirFrance-KLM | Edinburgh to Amsterdam. At Edinburgh airport, quick check-in and security. Boarding on time, departure also on time. Friendly crew. Told them I was not feeling well due to a chronic lung condition (have a FREMEC card). They immediately made aware and made a note. During the flight all went well. I found a diamond ring on the floor in front of me and handed it over to the purser. He checked for the person sitting in that row on the previous flight immediately to make sure that they could give the item back. The flight itself was short. The crew managed service in a breeze, Always friendly and smiling, the purser recognised me from previous flights (I am a flying blue platinum member). After landing and finally at the gate (which at Schiphol can take up to 15 minutes) everyone stood up. The family in front of me was apparently in a hurry, getting out all the hand luggage with a rush, even hitting me on the head, and the placing it even on the seats around them including mine. When walking out of the plane and being at the gate I realised that I left my iPad on my seat. But I was not allowed to go back. They told me that "they will collect it for you" and I had to go to "lost and found". There they told me to fill in an electronic document and within five days they would notify me. Well, after five days I received a message that the iPad had not been found and that they could not help me any further. What a pity, I mean I was less than a fewyards out of the plane and not even half of the passengers had left the plane so I could easily had picked it up. But on the other hand I understand that "rules are rules". Overall, the flight itself and the service provided were really good and that is why I love to fly KLM. | 9 |
Grupo AirFrance-KLM | Edinburgh to Amsterdam. The flight was fine and the staff were lovely, but we had paid extra to choose our seats so we could sit together. At the gate we explained we had been given different rows but they said they couldn’t do anything as the plane had been changed but to complain when we got back. We complained when we got back and they said they couldn’t do anything as we had used the tickets. What a lot of rubbish, were we not meant to get on the flight ? | 5 |
Vueling | Edinburgh to Barcelona return. My second time flying Vueling Airlines this year and positive comments for both flights. Flying on their excellence fare guarantees a front row seat with middle seat empty. Priority boarding both ways and unlimited alcoholic or soft drinks as well as other food from their menu. Check in was quick and extremely friendly crews both ways. Dedicated check in desks for at BCN, fast track security, access to the business lounge. Both flights on time and early landing into Edinburgh, ironically delayed as the airbridge had a technical fault! | 9 |
Vueling | Edinburgh to Barcelona return. My wife and I had booked Vueling Airlines as part of week long holiday in Salou. Having read poor reviews was a little apprehensive. Pleasantly surprised by smooth, friendly and efficient service. Staff polite and helpful at check in, especially at Barcelona airport where experienced smoothest check in process I have ever experienced. Cabin crew polite, efficient and helpful all through flight. Would fly with Vueling again happily. | 10 |
Vueling | Edinburgh to Barcelona. Avoid at all costs. Delayed every time and disgraceful customer service. The worst customer service I have ever come across | 1 |
EasyJet | Edinburgh to Bristol. I’m writing this review to praise the fantastic Special Assistance teams at both Edinburgh and Bristol airports. Also the staff onboard and at the gate at both airports who were extremely helpful and considerate of our needs. I booked Special Assistance for my 8 year old grandson who has mobility issues and is super sensitive to loud and sudden noises. A wheelchair was provided with guidance on the process of getting through security. 2 members of the SA team met us at the gate and took us to a special lift to get my grandson on board the plane. The staff were thoughtful , reassuring my grandson and ensuring that things happened quietly and efficiently and without fuss. We were met at the other end by another SA team member with a wheelchair to get us off the plane - again using the special lift). On return to Edinburgh the 2 staff members took us out to the airport bus and helped us on board. It his first ever flight and we were anxious that it should go well. Thanks to the staff it did. We could not fault the service we had - it was wonderful. | 10 |
Turkish Airlines | Edinburgh to Dalaman via Istanbul Business Class - a paid upgrade to Business Class. Nice lounge Edinburgh Airport. Proper Business Class seats on a 737-800, very comfortable. Handed a menu which they swiftly took away, they didn't have enough Business Class meals loaded so I got an Economy meal. One bathroom at front of Business but occupied so I used the rear one in Economy, only noticed there was no toilet roll. 4 Crew sat in rear talking. An 8 Hour layover in Istanbul, no lounge or accommodation provided. Dalaman to Edinburgh via Istanbul in Economy. Do not sit in Row 10 of Airbus they use A320? Elderly gentleman could not get his legs in, sat sideways, rude crew when he asked for help. Boeing 737-800 to Edinburgh comfortable in row 11. Handed a menu. At meal time no choice, they ran out from row 5 to 11. Meal, tea and coffee.. service over. Great seat back tvs. Case at Airport had been damaged and torn. Still better than BA for short haul seat back TV and music, crew indifferent. | 5 |
Grupo IAG | Edinburgh to Dublin in August. Terrible. I only fly Aerlingus if I have no choice due to work. Aer Lingus didn't put my suitcase into the hold, along with 20 others due to space issues. Even though I paid £20 for the baggage. They then lied to me several times about the location of my luggage, which contained all my business clothes and medication. Eventually they delivered my suitcase after 4 days, just before I was leaving Dublin to fly home. I was forced to buy new clothes, toiletries etc at expense to myself which I am still waiting for compensation on after nearly 4 months. Aer Lingus ignored my complaints several times now and eventually promised to send me compensation, which then didn't appear - been waiting 6 weeks now for that. | 1 |
EasyJet | Edinburgh to Gatwick. Hassle free online booking. Good prices compared to our alternatives. Inconsistent approach to hand baggage. (My wife was able to board with a small handbag in addition to a smaller than regulation carry on, on one leg, though not on the return, requiring us to repack our bags at the gate). Disappointed that easyjet did not park at an airbridge requiring passengers to negociate several flights of stairs at EDI. Efficient boarding with passengers seated 15 minutes before departure time. Reasonable choice of snacks and drinks and an efficient crew were able to get everything done on the short flight. Both flights sustained traffic delays but they did their best to make up the time. Overall a good flight with good value for money and we'd be happy to use Easyjet again in the future. | 7 |
EasyJet | Edinburgh to Gatwick. Scheduled departure time 15:50, actual departure time 17:50. Conflicting and inaccurate departure gates - easyJet App flight update not working. Nonexistent baggage carousel notifications. Gate crew & cabin staff seemed up to the task of dealing with disgruntled passengers. I’ll be checking out easyJet as last not preferred flight solution next time. | 1 |
EasyJet | Edinburgh to Geneva return. Arrived at the airport to be greeted with the news that our flight would be delayed by 2.5 hours. After the dreaded wait before boarding the aircraft, the journey went quick enough and the staff were fine. However upon arrival back in Edinburgh we were treated to a 1 hour long Edinburgh airport wait for our baggage. | 1 |
Norwegian | Edinburgh to Hartford. Bad start boarding with some passengers from a cancelled Norwegian flight from previous day. Before take-off, front row passengers were asked to move to the back seats to assist aircraft balance. In midatlantic, captain announced that head winds meant we were short of reserve fuel, and had to land and re-fuel at Montreal. | 2 |
Turkish Airlines | Edinburgh to Istanbul. The crew were amazing and a great dinner on this flight. IFE was working but PAX not offered headsets to watch or listen too which was odd. | 8 |
Grupo IAG | Edinburgh to London Heathrow. I have no problems with any of the flight crew or service while flying, everything on the plane was fine. After the flight landed, I rushed to the baggage claim because my wife and I had another flight out of London and only had an hour to make it. Even though we could see the plane and watch the baggage crew drive the bags over, it took 45 minutes before my bag came through. The baggage claim service desk turned away 30 other furious customers until a manager could arrive, by which time I was running to catch my next flight on a different airline, which I missed. Turns out the next flight home on our next airline wasn’t for another 6 days. Hoping that British Airways would help us in some way, we went to their horrendous customer service desk where an agent, basically told us to pound sand. It ended up costing my wife and I almost $3000 for new tickets to get home, spent the next 20 hours in the airport and British Airways refused to offer us as a meal voucher. We will never use this airline again. | 1 |
EasyJet | Edinburgh to Luton, last flight of the day. The flight was delayed for over an hour but I was happy to find out that I was flying on the new A320 NEO. The cabin looks exactly like the older version of the A320, however there is almost no engine noise, which made this flight one of the most pleasant flights I've had over the last years. Overall uneventful, except for the arrival in Luton, which is another story. | 7 |
EasyJet | Edinburgh to Luton. EasyJet is incredibly manipulative and makes money is by pulling people out of the queue and arguing that their bags are oversized. They subsequently charge you £50. | 1 |
Norwegian | Edinburgh to Malaga. I have used Norwegian on several occasions now and it is a fantastic airline. The cabin feels larger than other low cost flight airlines, and they do not fuss about checking baggage for the flight case and handbag. There is Wi-Fi on the airplane and the crew are the most helpful I have come across. The on board drinks and food is also placed at a rate that you don't feel you're being ripped off. | 10 |
Norwegian | Edinburgh to MalagaOverall ok and on time but the staff's attitude is downright weird - newsflash to Norwegian cabin staff - I am not your "pal" and we aren't down the pub! | 3 |
Vueling | Edinburgh to Marrakesh via Barcelona. Plane late leaving Edinburgh. Arrived in Marrakesh to find my luggage did not accompany me. Filled out PIR Form at Marrakesh Airport. Phoned every day to be told 'tomorrow' . Ended up going to the Airport on the Thursday and luggage was to arrive there at 23.00 on the Friday. Collected luggage on the Saturday and this was last day of holiday. Veuling want receipts for everything I had to buy. Unfortunately Marrakesh Markets do not provide receipts so I am out of pocket for sandals, toiletries and emergency clothing required for six days and two taxin trips to the airport! Surely there should be a daily allowance for passengers whose luggage you have lost and it should be an automatic payment and not the rigmarole that you put your passengers through to claim compensation. | 1 |
Grupo IAG | Edinburgh to Miami via Dublin. Had our tickets changed twice at short notice ending up with a whole day sitting in Dublin Airport with young children. No apology, just get on with it. Try emailing guest relations which is a joke as they are simply not bothered, I presume due to the extremely high number of complaints. Yes its cheap but without a doubt at a high price when it comes to service. | 1 |
Eurowings | Edinburgh to Munich via Dusseldorf. The aircraft were fine on these two sectors and the cabin service was up to standard on the first sector. However the second sector did not meet our expectations. We paid extra for a snack but the flight attendants failed to deliver said snack. We showed our boarding passes which confirmed our eligibility and a flight attendant even promised to deliver it. It never arrived. Three emails to eurowings' conatct address have been ignored. I recommend ignoring Eurowings. | 3 |
EasyJet | Edinburgh to Munich. EasyJet is getting worse. I used to fly with them which was a basic, but positive experience most of the time, but over the last months all my flights have been delayed. They seem not to manage to manage their connections when they blame unforeseen circumstances for delays and cancellations. On the top of that the customer service seems to be based on providing false information on the airport (that everything will be refunded etc.) which is not refunded afterwards and they appear not even to be obliged to answer your email! | 2 |
Norwegian | Edinburgh to New York. For a price of £300 round trip Edinburgh - New York during Christmas season you can't ask much. I mean the price is unbeatable. The flight was smooth. I have only one complaint and that's why I don't give 9/10 for this airline. Is the quality of customer service before flight through chat. They informed me that there would be in flight entertainment in the form of personal screen and movies with sound. However that was not the case - the funny part is that when we were boarding there was advertisement in the few screens that were available on top of some seats about the in flight entertainment, WiFi, cool movies with sound etc. However, the aircraft did not provide anything related to that so I was disappointed. The only sort of entertainment - if someone can call that entertainment was the screening of some episodes of the Big Bang Theory but without sound - there were subtitles though. I don't mind paying less and getting less - just do not give expectations about things you do not provide. | 6 |
Norwegian | Edinburgh to Oslo on a Sunday night which was 2.5 hours delayed. The airline gave no apology at the airport (apart from the pilot) or explanation or information about what plans there were. When we arrived, it was so late, there was no public transport from the airport and taxis in Oslo are outrageously priced (as in 3x what I paid for the flight to drive 30 mins to my house). They offered no way of getting home apart from one bus to the centre of Oslo, no compensation on taxis or bus to take people home. Appalling service. You cannot just dump people 3 hours late at an airport with no transport to get home until 8 hours after they were meant to have originally landed. I have work the next day, I am exhausted and they speak to you like you've caused the problem. Learn some manners and put some mechanisms in place for people to get home ASAP in such circumstances. Pay for taxis, pay for additional coach to drop people off. | 1 |
EasyJet | Edinburgh to Paris. Awful experience with unprofessional staff at the airport. They never say hello, they are always late. The problem with easyjet is the way they treat customers, without any consideration - don’t expect to be on time with this company since they are never a priority in most big aiports - good food and beverage menus. | 3 |
Eurowings | Edinburgh to Rome via Dusseldorf. They should be ashamed! On 20th March they didn't allow me to board by giving me futile explanations. I had to spend a night in Dusseldorf but they said that I was not allowed because I was not a resident of Germany. This was never been confirmed by an authority. I have been trying to contact them by phone or email for a month to get at least a refund, but they don't consider me at all. | 1 |
Norwegian | Edinburgh to Tenerife. Excellent flight out and back for a week's winter sunshine in Tenerife. Flight was on time on the way out and early on the way back. The outbound flight was a very new looking plane, smart interior, clean and very comfortable. The free WiFi is an amazing plus, made the time go past quickly. Cabin crew were friendly and efficient. Sadly the stock of items for sale from the food section was very limited or non existent. Must try harder on this score. On the way home the crew was slightly frosty with no welcome when embarking. However it didn't really detract from an excellent, comfortable, on time flight. Will definitely fly with them again. | 10 |
Turkish Airlines | Edinburgh to Thessaloniki via Istanbul. Having read previous reviews I was a little worried as we were transferring through Istanbul with a very short time between flights. However everything was perfect with efficient boarding procedures and plenty of time to find the boarding gates in Istanbul. Staff were very polite and friendly and food was fine. All in all I was pleasantly surprised and I would travel with them again. | 9 |
Grupo IAG | Edinburgh to Tokyo, paid online for baggage. Went to check in and the lady said I haven't any checked baggage booked. Showed her my receipt, she couldn't care. Said I need to pay for baggage then to speak to customer service in Heathrow. Spoke to them, they agreed I've been double charged. But they can't refund and I would need to speak to online chat. Online chat said I have been charged due to oversize/weight, which is completely wrong and even the amount they have charged me doesn't match their cost for oversize/weight baggage. Emailed customer services, they respond with a generic email. £70 out of pocket for BAs mistake and won't answer my latest email. Disgraceful customer service. | 1 |
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