Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Edinburgh/Lanzarote - fast efficient bag drop off at Edinburgh. Attentive flight. No back steps at Lanzarote meant a long wait to disembark. Same situation on return flight long boarding. | 4 |
Jet2.com | EdinburghAirport was very uncomfortable boarding was less than satisfactory it's ok having a boarding process but that becomes a scrum when you get a bus to the aircraft which led to very little space for hand luggage added to that it was quite wet and we were held on aircraft steps | 2 |
EasyJet | Edit of my previous review :After all easyJet sorted out the issue and gave me a full refund. It took some time but at least they did it.Previous review:I heard horror stories about this airline before but I can experience myself this time. All the direct flights has been cancelled from the UK to Greece till the 15th July but easyJet still selling tickets to these flights. It is impossible to reach them on phone to get information about the situation. I will probably loose a lot of money because they don't send the cancellation notice what I would need to get refund from everything else(accomodation, car rent, tours....)I will NOT use easyJet ever again ! | 4 |
Lufthansa | Edit: Moving from 1 star to 3 star. After waiting for 5 hours, there was a kind customer representative Mori, who helped us to reschedule our flight to a direct flight on the following day.Extremely horrible experience. The German airlines Lufthansa cancels your flight a day prior to departure, and proposes only one alternative with 25hrs journey time (which was 7hrs before) that you must take.The website gives you an ultimatum to either take that or ask for a refund which would be refunded back in many weeks / months. The customer service center and the chatbot both for website decoration, and completely useless. If one end the phone customer service don't pick up your call, on the other the chat bot puts you in a waiting queue of around 700 people and when you do wait for 3 hours, with your number being down to 90 it decides to move you back to 500. | 3 |
Lufthansa | Edit: applied more than a week ago for a refund of the hotel stay I paid myself, because LH cancelled my flight, still no response. Great customer service, really.Edit: sadly LH has a monopoly on flights from Germany, so it's tough to avoid them. Of course, my flight gets cancelled. The latest genius idea of LH: A live chat, where you wait 50min until an operator gets online, and if you don't respond within 3 min (no notifications) you're kicked out. Genius!More professional airlines like KLM have already built chats that are manned by human operators, so you can just write a message, do something else, and then see the response.It wastes a lot of customer time just to call to cancel a flight.Today, it took 10:58 minutes in your hotline until they were able to cancel it, with a lot of waiting, spelling the ticket number, etc.Also, inefficient in terms of manpower usage. You can do better.Especially, this should be a button on the website. Every time I deal with LH customer support, it's a pain and hassle that takes me right back to 1970, even though I wasn't even alive back then. | 1 |
Lufthansa | EditedFlights "cancelled" by LufthansaA disaster from day one. Trying to get to Australia and original business flights dropped off internet via our booking reference (Lufthansa) on weekend. No alternative. Told to go back through travel agent.Was not advised by either Lufthansa nor travel agent that the LON-SIN flights have dropped off. Qantas leg SIN-BNE listed as "cancelled". Fare was GBP5138 for 2, business class.Found out when checking details (talking to mum). At the same time travel agent were advertising similar Lufthansa flights on their website with "cancelled" Lufthansa/Qantas sector (SIN-BNE) taken over by Singapore airlines. Said they couldnt swap my tickets over! What the? What about the whole Star Alliance network. This should have been easy! One sector of 6 cancelled and they cant sort it. Appalling in my view.Told by Lufthansa that any flights on the day of flying (and two days either side) into Australia are now "fully booked". How can a confirmed, ticketed business class trip be cancelled and not rebooked using star alliance partners - and not let the customer know?. Where is the personal service here??? Where is compassion? Where is professional competence in ensuring that passengers are not just offloaded for others. Seriously...Lufthansa referred me back to travel agent and didnt want to know and frankly I feel that this was appalling. In Covid times, I believe that in this case Covid has been a welcome excuse for brutal disregard for systemic incompetence. I have not been impressed by Lufthansa. I expected better.And now I am up for even more money to get home. Only way one can get there with any comfort (ie. certainty to fly) is via business class fares and this is not ok. Even that (in our experience) has not ensured a flight.... | 1 |
Vueling | Effectivement on ne paye pas cher le billet... mais on se fait racketter sur les bagages et tous les services annexes... | 1 |
Jet2.com | Efficent and friendly staff. | 4 |
EasyJet | Efficent service in a timely and friendly fashion.Thank you | 5 |
Jet2.com | Efficiency and Courtesy at every stage We always choose Jet 2 | 5 |
Jet2.com | Efficiency of all the Staff, | 5 |
EasyJet | Efficiency 💯 | 5 |
Jet2.com | Efficiency, time keeping, friendliness of staff were excellent.We hired a car in Faro via Jet 2 - could not have been smoother. | 5 |
Jet2.com | Efficient & friendly staff onboard & land based. Slight delay, but caught up time during flight. The seats were very cramped & uncomfortable, seem to be more crammed in than previous flights. | 3 |
Jet2.com | Efficient , helpful , friendly staff | 5 |
Jet2.com | Efficient , polite on time service | 5 |
Jet2.com | Efficient . Friendly . Look after passengers . Better than competitors | 5 |
Jet2.com | Efficient airport service and easy going service inflight. Always deliver a quality experience. | 5 |
Grupo IAG | Efficient and Smooth flight from start to finish. Cabin crew attentive and bubbly. Very clean aircraft. Mcvities snacks a nice touch, and even the coffee in a bag was unexpectedly nice. Everything to praise, and nothing to complain about! | 9 |
EasyJet | Efficient and actually helpful customer service! | 5 |
EasyJet | Efficient and everything perfect | 5 |
Jet2.com | Efficient and fast service both in the UK and in Menorca | 5 |
Jet2.com | Efficient and friendly | 4 |
Jet2.com | Efficient and friendly as always | 5 |
Jet2.com | Efficient and friendly at checkout and boarding.Good seating and in cabin service's.Disembarkment good | 5 |
Jet2.com | Efficient and friendly happy staff. Will always help if they can | 5 |
Jet2.com | Efficient and friendly service | 5 |
Jet2.com | Efficient and friendly service as always | 5 |
Jet2.com | Efficient and friendly service.Plane was on time with good inflight serviceand helpful staff at a reasonable price. | 5 |
Jet2.com | Efficient and friendly staff . Smooth flight . Good flight deck and cabin staff information. Generally good value.On board food would benefit from more healthy options. | 5 |
Jet2.com | Efficient and friendly staff. Planes are very clean. Great to travel with. | 5 |
Jet2.com | Efficient and friendly staff.Good variety of meals and snacks. | 5 |
Jet2.com | Efficient and friendly, but most flight attendants gabble. Why do they do they talk so fast and in a boring monotone?Otherwise great! | 5 |
Jet2.com | Efficient and functional, good value | 4 |
Jet2.com | Efficient and good staff very pleasant experience | 5 |
Jet2.com | Efficient and kept well informed. Standards are consistent. | 5 |
Jet2.com | Efficient and no nonsense flying….. keep the good working going… | 5 |
Jet2.com | Efficient and on time. | 5 |
Jet2.com | Efficient and pleasant check in with no fuss and very helpful staff directing. Once boarded staff were polite, helpful and cheery. Great service too. Smooth landing. Very happy and would highly recommend the airline. | 5 |
Jet2.com | Efficient and professional as always. Excellent communication with customers and polite and respectful staff from check in flying Captains are superb. Great value for money. | 5 |
Jet2.com | Efficient and reliable professional service | 5 |
Jet2.com | Efficient and safe journey | 5 |
Jet2.com | Efficient and well organised with professional and charming staff. | 5 |
Jet2.com | Efficient and well organised. Always well staffed and cabin crew are quick to respond to any queries as well as in serving refreshments. They also, for us, are friendly and welcoming without being too gushing! | 5 |
Jet2.com | Efficient and well run. | 5 |
Jet2.com | Efficient as always in booking checkin and flight | 5 |
Jet2.com | Efficient as always. | 5 |
Jet2.com | Efficient at check-in and airportStaff on board friendly and helpfulFlight delayed by 40 minutes due to strikes in France by air traffic staff, not really Jet2's fault but not announced till everyone was in place on the plane, so a bit frustratingOverall good experience | 4 |
Jet2.com | Efficient at every point of our flight journey | 5 |
Jet2.com | Efficient baggage drop, on time and pleasant staff. | 5 |
Jet2.com | Efficient boarding and disembarking. Staff very nice professional and attentive. Smooth flight and no delays. | 5 |
Jet2.com | Efficient boarding and flight on time | 5 |
Jet2.com | Efficient boarding and staff helpful. All on time and seem well organised. | 5 |
Jet2.com | Efficient boarding, comfortable flight and very pleasant and helpful cabin crew. | 5 |
Jet2.com | Efficient boarding, comfortable space, good lighting, well presented and polite crew. | 5 |
Wizz Air | Efficient boarding, it was complete almost 20 minutes before departure time, then we waited in the airplane 45 minutes because of some airspace restrictions. Landing was about 5 minutes behind schedule. Cabin crew stick to the rules and no seat change was permitted. As usual, no free catering and nothing else but the flight itself was provided. The promise to take us from A to B was fulfilled. | 8 |
Jet2.com | Efficient boarding. Updates on any situation that arises regarding flights. Pleasant staff. | 5 |
EasyJet | Efficient cancellation if within 24 hoursOnly reason for the loss of a start was the lack of clarity I was in a chat queue and how long I would have to wait. | 3 |
Jet2.com | Efficient check in - Leeds was slick but Palma was quick for a line and manual check in. Aircraft well maintained, onboard crew polite and effective, ground handling or baggage effective and rapidly delivered. | 5 |
Jet2.com | Efficient check in staff at both airports, lots of visual staff available. | 5 |
Jet2.com | Efficient check in, friendly helpful staff, comfortable flights on time. Everything we have come to expect from Jet2. | 5 |
Jet2.com | Efficient check in, friendly helpful staff. Flight great! Good service on board. | 5 |
Jet2.com | Efficient check in, well staffed. Comfortable cabin seating. | 4 |
Jet2.com | Efficient check in, well trained staff and clean aircraft.Please, just ditch the dreadful onboard music and Disney voice instructions. | 4 |
Jet2.com | Efficient check in. Good cabin crew. | 4 |
Jet2.com | Efficient check in. Great cabin crew. Informative pilot | 5 |
Jet2.com | Efficient check-in, flight on time, great crew & updates from pilot | 5 |
Jet2.com | Efficient check-in, generous luggage allowance, good legroom and great staff. No problems. | 5 |
Jet2.com | Efficient comfortable flight | 5 |
EasyJet | Efficient costumer service.I lost my booking details due to a typo and Nonto helped me retrieve it. | 5 |
Jet2.com | Efficient courteous crew that were clearly keen to do a good job. Helpful and smiley. Not always true of every cabin crew! | 5 |
Jet2.com | Efficient flight times and on schedule.Helpful staff. | 5 |
Jet2.com | Efficient friendly | 5 |
Jet2.com | Efficient friendly airline staffActually delayed due to worldwide IT outage but managed to take off. V efficient service for checking in, also heard that airline supports a twilight drop off for luggage | 4 |
Jet2.com | Efficient friendly staff on the ground and in the air. Ahead of time in both directions, | 5 |
Jet2.com | Efficient friendly staff very helpful | 5 |
Jet2.com | Efficient friendly way to travelExcellent meals and | 5 |
Jet2.com | Efficient ground staff. Non fussy baggage allowance. Relatively comfortable seats i.e. more leg room than some. Edible pre booked meals. Only problem was insufficient buses at Corfu airport causing boarding delays and loss of our take off slot etc. | 5 |
Jet2.com | Efficient helpful from check in and boarding cabin staff pleasantNo stress at allI felt a valued customer | 5 |
Jet2.com | Efficient in airport and on plane as always won't travel with any other airline. | 5 |
EasyJet | Efficient online chat | 5 |
Jet2.com | Efficient operation. Staff helpful. Good value.Would like flights from Ncl to FCO to continue over the Christmas period. | 5 |
Jet2.com | Efficient outward journey from Newcastle called flight and started boarding within 5 min, not so on return journey as exit passport control very slow delaying boarding. Staff not so helpful on plane back to UK, one member of staff quite abrupt with people which was unusual as always had pleasant crew before. | 4 |
Jet2.com | Efficient pleasant staff | 5 |
Jet2.com | Efficient polite and easy airline to fly with. | 5 |
Jet2.com | Efficient polite and very friendly staff | 5 |
Jet2.com | Efficient prompt, everything good. | 5 |
Jet2.com | Efficient service , extremely well organised and great staff. | 5 |
Jet2.com | Efficient service and friendly staff. | 5 |
Jet2.com | Efficient service and meal package quite goodPA announcements are usually/always TOO LOUD AND TOO LONG, this disrupts passengers and is likely above HSE guides/laws in many cases.The overly long interminable sales messages, seriously make me consider choosing alternative carriers where available. Please DO NOT, make your customers feel they are cattle being tortured by tannoy announcements in a bargain basement market stall - we are there to travel as restfully and peacefully as possible.When service falters for things customers have requested - drinks on return flight, it makes one think that the priorities are wrong and you prioritize extra profit over customer satisfaction, that policy usually leads to lower profits over time( I know you have just posted increased profits, but customer loss via dissatisfaction is a slow growing disease which is v difficult to arrest( as BA discovered many years ago as it changed its service levels) | 3 |
Jet2.com | Efficient service from Jet2 staff at both airports, East Midlands UK and Faro, Portugal.Also, exceptional care given by the on board flight team to a fellow passenger, who had become ill during the flight. | 4 |
Jet2.com | Efficient service from the crew. I normally experience a lot of pain when coming in to land and for a few days afterwards. On this flight I had no build up of pressure in my ears and no pain us my hearing was not impaired. | 5 |
Jet2.com | Efficient service on time, however luggage got soaked during a thunderstorm at Paphos airport whilst boarding. | 5 |
Jet2.com | Efficient service! | 5 |
Jet2.com | Efficient service, friendly staff. | 5 |
Jet2.com | Efficient service, slight delay but time made up. | 5 |
Jet2.com | Efficient service, staff in evidence at airports and helpful. Hard working cabin staff. Godd information from Captain and First Officer. | 5 |
Jet2.com | Efficient service,SleekOn timeFriendly staff | 5 |
Jet2.com | Efficient service. Friendly, helpful staff. Lots of staff available so everything operated swiftly and smoothly. | 5 |
Jet2.com | Efficient speedy service from friendly, helpful staff. | 5 |
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