Airline
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5.97k
| Rating
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|---|---|---|
EasyJet
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Absolute joke, I've been waiting for an hour and a half, someone turns up, and I missed it and then within 3/4 minutes they end the conversation and I have to start again.
| 1
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Ryanair
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Absolute joke, ryan air is useless. So disappointed. We called up to check the covid test restrictions and gave us a blank, couldn't answer a simple question. Flights now cancelled. Customer service is just sad!!
| 1
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Ryanair
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Absolute joke, won't refund my flight even though it has been offered as an option as no flights are available due to COVID-19 I want my refund, but the refund system won't recognise my booking number.
| 1
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EasyJet
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Absolute joke,I've always used easyjet, not any more. Awful experience throughout. Customer service from Belfast to Gatwick was terrible. Wrong direction given for gate and appalling flight experience.
| 1
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Lufthansa
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Absolute joke. Every fight you take they are "fully booked" and need to take hand luggage off you?! What's the point of booking hand baggage only ticket if they take it away from you anyway and delay you with every flight as you need to go and collect your bags afterwards. Awful!
| 1
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EasyJet
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Absolute joke. Holiday is wiped from my account, have booking confirmation but when I log in it has disappeared. Rang easyJet 3 times regarding this and the customer service is terrible none of them seem to have a clue what to do. Will not be booking with them in future.
| 1
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Ryanair
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Absolute joke. Paid to check in 2 cabin bags online, got to airport was told by staff nobody to take hand luggage cases just go to gate and they would sort it. Done this and got charged £50 for not checking them in. I explained the situation and was told "All airlines are different, they dont know what they are talking about" I said its not my fault she said its not ours either £50 please 😡
| 1
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Jet2.com
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Absolute jokeWhile I understand delays happen what I don't understand is how you can just abandon a plane full of passengers at the airport for hours and hours without communicating with them.You can't move a flight to the next day and not tell the airport to release passengers so they can seek accommodation.Some people had to sleep on the floor as they didn't have money to find accommodation and you weren't helping anyoneWe were held at the airport for hours and hours as you didn't bother to tell passport control anything.There wasn't a single representative on site either.It's disgusting treatment.I have a phone call recording from a member of your team who promised to help us and call back to tell us what was happening they never did I will be sending this along with my complaint.WILL NEVER USE JET 2 AGAIN
| 1
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EasyJet
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Absolute jokeYour system has messed up and yous can't fix it
| 1
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Vueling
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Absolute jokers. Been asking for a refund for months and they forced a credit into me. For months I've told them to stick their credit and give me the refund. Now they've told. Me that the credit I never accepted is about to expire. Bunch of clowns.
| 1
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Jet2.com
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Absolute joy staff were brilliant and all was good
| 5
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Wizz Air
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Absolute lack of service, baggage and crew are stored above the 1st row, which leaves no room for the luggage of passengers in the 1st row, this is exactly what you expect when you have paid for the 1st row of extras, hearing from the flight attendants that you have to leave your luggage somewhere on 4 5th row.
| 1
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EasyJet
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Absolute liars! Plus worst customer service ever. Travelled on the 2265 flight to Marrakech. We were delayed for 6 hours and lost a day for our 2 day holiday. To make matters worse, they gave us food vouchers that did not work. We ended up paying with our own money. Tried to reach out to customer service and was chatting to Sylvia who was telling me the expense forms are working on her side and yet i was getting an error message and therefore ended chat and refused to help out!Ridiculous!!
| 1
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Grupo IAG
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Absolute messI didnt receive the receipt for my seat selection charges via email. I tried to get it by waiting 20 min at phone queue then they said they emailed. no email received. THeir website is absolutely a mess which you can not find any information,even finding customer service phone number is a challenge. Complete disaster. Will never use British Airways again. Absolute disaster!!!!!
| 1
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Ryanair
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Absolute nightmare customer services are. I've had a refund in my wallet for cancelled flights, but trying to withdraw it to original payment method is a joke, as the withdraw money tab don't work. Contacted customer services daily who just send you round in circles. Tried to phone to actually talk to someone to be told they can't help. Never again.Does anyone have any further suggestions?
| 1
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Jet2.com
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Absolute nightmare flight LS1120 on 16th Feb 2025! Someone allowed a family with small kids to bring a Xylophone in the cabin!!! Really?!The cabin crew completely ignored it and just laughed each time they passed by. Shocking they didn't care.The noise caused distress to most other passengers.Won't be flying Jet2 again.
| 1
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Iberia
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Absolute nightmare getting through to them!Having tried online form then called three times in neither of the attempts I was successful to speak to someone or have my question answered (tried FAQ but it's not there). On the phone I selected twice option of being a customer and when spoke about my problem, each time in a different way, the automatic voice just told me to go to their website and hung up. Third time called and selected option for Agency booking and when I went to group booking, call terminated immediately. Tried sending an online form but it said my email is not matching with my IB number...Tried to check my voucher status online but when all the details entered, it just keeps spinning. Complete waste of time and probably will have to say bye to my vouchers....
| 1
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Lufthansa
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Absolute nightmare of a company. Forget it's a German company, forget the own half of Europe airways, forget about any expectations from even a small western company... This company has no interest in offering any support, customer services or refunds. NO REFUNDS from a regular booking of a scheduled flight. Took me 25 minutes to understand the person has absolutely no interest in providing any solutions, assistance or support. Cancelled a flight 3 days after booking it, with 2 weeks to go before the flight. They offered a link from the confirmation email, clicked on that to go online and be offered another button to click named "refund/ cancel flight" and within seconds it has been done. Only when called to verify was I told no way would I receive any refunds (only taxes). when asked to reinstate the booking I have been denied of that as well. All in the name of the blessed Terms and Conditions I have confirmed when booked the flight originally.Call another department and was address automatically to an online service and call hung up. Called again and spoke to a poor woman at the Philippines who had no idea what to do and how to do it. Eventually we went for a complaint... whom to? IT department... What do they have to do with that?! Another complaint had to be registered for the booking department. When would I get a response back? no idea.. It's an internal issue. But I am the client and I am external.... No. Following another 20 minutes with a 'supervisor' revealed 3-4 weeks... Probably just made that on the spot. 4 week to wait and my potential flight is in 2 weeks.They are so bad even a charter Romanian airlines shone in comparison. Horrific experience, never ever buy from them no matter what or you'd bitterly regret it!AWFUL AWFUL AWFUL!
| 1
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Ryanair
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Absolute nightmare of a company. Money-hungry and generally ignorant of their customer needs.
| 1
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Vueling
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Absolute nightmare of a company.Last year our flight was cancelled because of covid but they only credited my outgoing flight as I didn't cancel the Second one!!!!This year they changed the dates of flight but didn't include the seats we had paid for ! and no way of contacting them . Customer service number would re direct you to website , to a chat bot and no direct email.We never flew as son tested positive for covid on pre- departure test. Could I contact them ? No!Only option to rebook a flight up to February!Our insurance company needed proof of no show , so so frustrating!I re visited the phone number and tried every option and eventually found someone !!!!*OPTIONS 1 4 4 3 ( vueling club option!)First phone call … yes will send email …. No email received.Second phone call …. Yes will send email ( I insist on staying on line until I see it) no email "it's been sent, it must be a glitch"I phone The Civil Aviation Authority who told me this is rubbish and to write an official letter to Vueling head office registered post. They said they would take on case of no response). I Sent this on Friday .Phoned vueling today and spoke to a lady, I informed her of CAA involvement and that I do not believe an email had been sent.She then spoke to a supervisor and I received the email !!!!Don't let this company get away with your money!!!!So VUELING PHONE NUMBER IS 020 3514 3971 . OPTION 1 4 4 3 is the only way to get a human response!Good luck
| 1
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Vueling
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Absolute nightmare of a company.They have adopted the no response attitude, to customers hoping for a refund.We don't want the voucher, just the refund.Another company, along with Tui, we will NEVER use again.
| 1
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EasyJet
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Absolute nightmare trying to check in , all Iam getting offered instead of my boarding cards is where I want to sit and at a price . All I want to do is check in and get my boarding passes
| 1
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EasyJet
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Absolute nightmare worst airline. I've flew with easy jet twice over the last 2 months.My first experience they cancelled my flight with 3 hours notice, sent me to a hotel that they hadn't booked and involved 4 calls to their customer service line to resolve.This time they've managed to lose mine and my friends luggage on a flight from Manchester to Naples after a horrific check in experience. Tracking information has gone off line, no information or contact telephone numbers that work to speak to baggage reclaim at Naples. Absolute worst airline to fly with.
| 1
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Ryanair
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Absolute nonsense, First the destination was not found, Then for the payment address not able to select United Kingdom, once I managed this by closing the browser and starting again, it was not possible to make payment. Tried Chrome, Edge from a phone from a tablet all fully up to date, tried PayPal, Debit card and MasterCard all the same message... not able to process payment. Chat is useless for help. I hope flight safety is not as bigger joke as the Web Site. Tomorrow I will try install the app and book that way. Other reviews I have read say this has not resolved the issue either. Edit I have just tried using the app and 2 different Credit Cards and PayPal. Same error. Oops an error has occurred please try again. That's 3hrs of my life gone lol.
| 1
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EasyJet
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Absolute pile of stinking horse manure.First and last time I will ever use this company.Cancelled flight last minute, staff couldn't care less.Weasel of a manager just strugged shoulders and said get a refund.Holiday ruined
| 1
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Ryanair
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Absolute pile of 💩!!!!First ever time booked with Ryanair last minute and it was the worst ever experience of my life. We was at the boarding desk and a family member who has illness went to restroom quick which was literally opposite the boarding gate. Just as I said if they can wait one lady at the desk said it would be fine but the desk manager Debbie just closed the gate while other passengers were still waiting at the boarding bridge waiting to board. We politely pleaded to make an exception but still refused boarding even after explaining that passenger has health issues. Thieving preeks told us to rebook the flight. Never had a problem with EasyJet are always helpful and would meet passengers needs.I will never ever fly with Ryanpisspotair bloody thieves company needs to collapse. The staff are useless and unhelpful preeks, the Flights maybe cheap but are absolute 💩, jobs worth bunch of mugs.
| 1
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EasyJet
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Absolute pleasure to speak with the agent. They provided me with options and found one that is great for me. Went above and beyond with the service.
| 5
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Ryanair
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Absolute racist and untrained stuff with careless supervisors. Make you losing your flight and treat you with aggressive attitude. Needs more complaint to be filed so this wont go unnoticed and they either improve or close business. Special mention for racist and rude airport staff Darlene and Belinda at Stanstead. Absolute shame on human race.
| 1
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Jet2.com
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Absolute rip off - arrogant company. Flight was announced to be cancelled while everybody was in the airplane and waiting for take off. All passengers were asked to leave the plane. Further no info, nothing. We were left in the middle of the airport in the middle of the night in Amsterdam for Madrid flight. Next morning accidentally have seen same flight on the board at 10.00 am, 11 hrs after all passengers were discharged from the airplane without any further info or a contact person. No luggage was delivered. After two months of submitting complaint, airline has denied refund or compensation. As if they are 16th century pirates. Total disgrace.
| 1
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Ryanair
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Absolute rip off air line from start to finish. Sit you apart deliberately, so that you have to pay extra, won't let you check in for a return flight unless you pay extra. Will never use again, absolute disgrace!!
| 1
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Eurowings
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Absolute rip off due to a small problem in the passenger name which, as far as I know, wasn't even our fault but happened due to bad website programming. Because it had happened to me before that Mrs. was confused with Mr., this time I was super careful but we not only had the title problem but also one with the first name, which turned out to be mine and not my gf's. To change this was impossible because it would've cost €70 only for the change itself but also the price was to be be upgraded to the current day price which was €400 higher than what we had paid two weeks before. We ended up having to take different flights on slightly differents dates with another airline for that trip. The attempt to refund these tickets or to postpone them also failed. Refund was impossible and postponement would have either cost more or lost the value having to change them to cheaper flights without being refunded the difference which, at a future change would've been the new base price. So, all those issues summed together with the two evenings of work and anger led to the conclusion that it was best and cheapest to let the original booking go. €140 lost. That is what i call customer service! Thank you so much! I even wrote a letter to the company but never got an answer. Depressing! I have been flying the same route for 20 years with thes people. Now i cancel my account!
| 1
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EasyJet
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Absolute rip off merchants... no better than Ryan Air these days and that's saying something. Charged £48 on the way out for a carry on bag with wheels then £64.10 on the way back. Took the same bag onto a Jet2 flight the week before and no issues what so ever. AVOID!
| 1
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Ryanair
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Absolute rip off with baggage got charged £75.00 for 20mm deep over size on my paid extra for carry on that fitted in the overhead lockers head lockers no problem
| 1
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Iberia Express
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Absolute rip off... arrogant company. Flight was announced to be cancelled while everybody were in the airplane and waiting for take off. All passengers were asked to leave the plane. Further no info nothing. we were left in the middle of the airport in the middle of the night in Amsterdam for Madrid flight....Next morning accidentally have seen same flight on the board at 10.00 Am. After two months of submitting complaint, airline has denied refund or compensation. As if they are 16th century pirates and vandals or colonists... Total disgrace....
| 1
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Ryanair
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Absolute rip-off! Will never fly with them again. Booked 3 tickets Alicante to Manchester to travel with grandchildren - they decided not to fly after I had checked in on line - the earlier flight had been cancelled and so they amalgamated 2 flights. The flight was chaos families booked on earlier flight were split up and due to the situation the flight was late leaving. I had my two empty seats where the kids should of been left empty until a mother and her daughter needed to sit together. I was asked if they could sit in the 2 empty seats. Of course I said ok - I contacted customer service about a refund on the 2 seats I HAD PAID FOR and someone else used only to be told they are entitled to do this! So they have been paid twice for 2 seats without any level of compensation or genuine apology- the customer services team are reading from script and have zero empathy. After 10 mins conversation between 2 people and 60mins on hold - it was a waste of time! We fly a dozen times a year with Ryanair but not any more.
| 1
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Eurowings
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Absolute rip-off, unfriendly and uncooperative. You have to pay for everything and if you don't do everything correctly in their convoluted booking process, they fine you 10x the charge.I hadn't flown with them in a while and so I was surprised when I was taken aside and informed that my boarding card didn't cover a larger in-plane luggage, only a small one. First I thought I was an idiot for not understanding their booking process and making that mistake, until I realised they also picked 7 other people out of the boarding line, which was being processed.So apparently the option to bring along a larger in-plane luggage costs about 15 Euros per flight during the reservation process. But now, standing before the flight, I either had the option to not board, leave my luggage behind or pay 50 Euros for the my bag to be processed AND to be put into the cargo hold of the plane.Imagine my surprise to find the plane only half full with huge amount of free space in the compartments when I entered it.So not only do they charge you 50 Euros extra for that instead of the 15 Euros during their reservation process, no, they also make you go to baggage claim and wait for your luggage to be processed, costing you time.And then, when the luggage finally came, there were exactly 8 bags on the luggage band.Who would have thought?Oh and drinks on board also had to be paid. No one took anything. I checked and watched.So Eurowings just made a nice 400 Euros Extra on one flight and I don't think we were the only occurrences.Nice side revenue there, Eurowings!Yes, sure, they changed their policies last year and you can say it was my mistake etc. Doesn't make this any less sleazy.
| 1
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EasyJet
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Absolute rip-off. I've been travelling with EasyJet for years and am aware that you get what you pay for. As long as the flight arrives on time, I usually have no complaints. However, I find it absolutely disgusting that I was 'fined' 30 euros because my son's trolley bag did not fit into the box sideways, probably because it had wheels. The bag could easily fit iunder the seat. The flight was half-empty and I imagine that they wanted to make that little bit of extra cash. Usually when I fly with them, I get an email asking for feedback. I usually give positive feedback. However, the time I had to pay this 'fine' I didn't get any email asking for feedback. I wonder why. I don't trust this sleazy airline with my life. There's making your money and there is daylight robbery.
| 1
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Ryanair
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Absolute robbers!!! I was charged £75 and had my hand luggage put in the hold despite using it for 8 years and bought specifically to comply with no issue! A jobs worth deemed the front pocket was illegal. I have never been so humiliated. There was no compromise and to add insult to injury the overhead lockers were not full and the magazine and book in the front pocket were stolen.i wish I could never use them again
| 1
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Ryanair
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Absolute robbing B#####ds booked a flight and our area went into lockdown and we not entitled to a refund their policy 😡😡😡 stay clear
| 1
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Turkish Airlines
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Absolute rubbish airline with arrival and departure time scale. They should pack that airline and bring a better management. We were told to seat for the next 2 hrs which makes them one of the horrible airline to avoid.Good morning, Bright holiday. As planned, my trip to Gambia ticket nos: 2351606042065, reservation code RRER 35 was cancelled by Turkish Airline, not me yesterday, 23rd May 2023. During this senerio we all were given a hotel overnight called 'Sofitel' and my hotel room was 115. Meanwhile, the Turkish gentleman advised me to be prepared at 11:05 in the morning to Heathrow Airport to re book another flight Brussels airline. I got to Heathrow at 7am. to avoid lateness for necessary protocols but Turkish desk opened at 8:30 realising the flight at 11:05 is a cock up and the lady at Turkish desk reacted over the way the matter was handled from her predecessor at Gatwick on 23/05/2023. At 9:30 on 24/05/2023, the lady at the desk after all her assistance and effort I told him for refund which I was advised to request for compensation with full refund through 'Bright Holiday.' Attached is proof of the hotel I given. Attached is the scribbling note the guy gave me at Gatwick. Rude staffs, lazy, unprofessional.
| 1
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Ryanair
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Absolute rubbish customer service.My wife and I recently flew from UK toCarcassonne and return and unless you pay extra for the priveledge of sitting together you are automatically allocated seats miles apart - this is even when seats are evidently available to be allocated next to each other.The whole Ryanair ethos stinks and clearly sees its customers as "cash Cows" there to be extorted for as much additional money as possible with no consideration of its customers in any way.The fact that Ryanair are now charging an exorbitant sum for hold luggage has meant that more passengers now travel with hand luggage and, guess what there is insufficient capacity to carry all the hand luggage in the lockers - Good move Ryanair!!!!The only way this poor quality airline might change its policies and consider its customers, who by the way, pay the wages and Ryanair's profits is by clients boycotting using their service.Michael O Leary - You are the head of this organisation - Do you thrive on conflict? - separation of families on board, in some case some as young as 4 years old have been allocated seats away from parents.When one buys a ticket for the theatre, train,coach or similar do we get allocated separate seats or charged to sit together. I think not!! - So why do Ryanair do it?This is not good relations and does nothing for Ryanair's reputation.
| 1
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EasyJet
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Absolute rubbish experience. Changing my flight time without asking then not answering me on the live chat when I queried it.
| 1
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Grupo AirFrance-KLM
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Absolute rubbish service / no customer support.Charged twice for the same seats (all in one transaction) and all they keep telling me to do is contact the bank! - I still want the flight, it's just that 2 of us don't need 8 seats for 2 flights!!!
| 1
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Ryanair
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Absolute rubbish. Expect to be conned… do not fly with Ryanair!
| 1
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EasyJet
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Absolute rubbish. Filthy aircrafts, cabin crew looks like they have came straight out of the gutter, arguing in front of passengers. Delays without a proper reason. No staff to disembark the plane, therefore you're stuck for ages as there is no one to open the doors. How do they dare to think they can charge same prices as other quality airlines? They shouldn't even be operating. Disgusting.
| 1
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Ryanair
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Absolute rubbish. Sat 3 hours in restaurant only to have to run when they closed the gates well ahead of time. Very rude staff. Disgusting. Don't fly with these cowboys ever.
| 1
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Ryanair
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Absolute rubbish. We took a parasol with us to Lanzarote. We were not told at any point that we would not be able to bring this back otherwise wed have dropped back at the car as we were parked on site at liverpool. The seats are most uncomfortable and should you need to ever get in to the brace position for an emergency landing you'd need a degree as a contortionist to be able to move in the tiny gap you have. The staff are not the friendliest of people and looks like a right effort for them to put a smile on their face. Thanks Ryanair for creating such uncomfortable awful flights and costing us the loss of a parasol which was pretty expensive due to you not informing us we wouldn't be allowed to bring it back.2nd time flown with you and as soon as we got on the plane we realised why we said we'd never fly with you again...well this has re-affirmed our stance on this. Anyone flying with Ryanair I'd consider switching to easy jet at least they will inform you of relevant stuff and also give you room to move on the plane and treat you with respect.
| 1
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Vueling
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Absolute rubbishFamily member flight divert to FAO contractor ground force advises they have no information from the company they represent for people to proceed to LIS and contact Vueling in LISCustomer service line no useGets more bizarre and possibly criminal - passengers told to find their own way to LIS from FAO - how does that work with mandatory Public and Civil Indemnity aviation insurances aside from professional due care and diligence???
| 1
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Ryanair
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Absolute rubbishFlight now delayed by 7h these disgraceful pieces of you know what still have not got any informationDisgusting
| 1
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Vueling
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Absolute scam artists, no other description needed. Do not use at all costs. We booked a return flight with Vueling. A few days before leaving, Vueling email offer us a voucher to change return flight time. We accept the change. The day of the return flight, we attempt to check in and realise the new flight time has been moved to a completely different day. The email offer put the new flight time in bold but left the change of date conveniently in the small print. We speak to customer service and they say it happens all the time, but nothing they can do. If it happens so often, why don't they change it? Because it makes them money. We have to pay for our old return flights again, at twice the cost. Worst still, we try to use the voucher for another flight and there is an issue with the booking. The flight is not booked so says Vueling. We try to re-book the same flight and the vouchers are no longer valid. We call Vueling who say that it will take an unspecified period of time to reactivate the voucher. But conveniently they can book the flight over the phone at full price, no voucher available. Moreover, full price is 30 euros more than the cost of the seat still available on their website. Just pure scammers. Spanish government needs to investigate Vueling for dishonest business practices.
| 1
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Grupo AirFrance-KLM
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Absolute scam artists. Downgraded my seat from premium comfort to economy and claim to have refunded me but my bank can find no evidence of the refund and KLM refuse to engage further. It has been 8 months since my flight and I have still not received the money. Customer service is atrocious and ignored my emails for weeks at a time. No one seems to have any clue what is going on
| 1
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SAS
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Absolute scam artists. I will never fly SAS again even if the competitors cost twice as much. They take your money and then cancel the flight (because of global pandemic) and refuse to issue full refund. We even paid extra to their fake affiliate insurance company Europ-Assistance and they also denied our claim to refund. Avoid this company at all costs, they will take your money and run. 100% worst airline I've ever used.
| 1
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Wizz Air
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Absolute scam of an airline.
| 1
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EasyJet
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Absolute scam! Just got charged 40£ for a bag that is exactly the size of a hand carry bag. Before we checked in, we already fitted our bags and it was fine but during boarding theres aLady standing to measure our bags again, then suddenly our bags don't fit there standards.
| 1
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Ryanair
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Absolute scam, I booked a flights to cover a 2 day trip and booked parking via the website, however it only booked the car par for 1 day. Then they say you can't change or amend the booking.
| 1
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Lufthansa
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Absolute scam. They canclled my flight and refunded me $5 for $1000 flight
| 1
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Ryanair
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Absolute scammers - the price for the flight changes from one minute to the next, seemingly the more you check the more it goes up and yet it's an unpopular flight months ahead of time and the number of seats left doesn't change??Their customer support is useless as well, can't understand basic English.
| 1
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Ryanair
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Absolute scammers p**s poor customer service. Never again. Hidden charges to be told they would refund it to me.DO NOT BOOK WITH RYANAIR!
| 1
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Ryanair
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Absolute scammers! Pirates NEVER pay extra leg room as you NEVER get it!!!
| 1
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Ryanair
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Absolute scammers!Cannot believe that such an immoral company is allowed to operate. We were on our honeymoon and as per policy tried to check in early but could not due to company network issues. Arrived 2 hours early to check in and was advised that we have to pay for check in even after explaining that we were unable to. Cost us 110 euros (more than the cost of tickets) to get on our flight we paid for. Total money grabbing scums. Never again.
| 1
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Wizz Air
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Absolute scammers, I would never have booked with this company in the first place but the flight was a gift could not check in on line as error sign kept on appearing got to desk to check in and was told it would be £44 something per person to check in !!!! How can people who are on a budget afford this and to make matters worse they close online check in 3 hours before the flight, its entrapment at its finest, avoid avoid avoid at all costs or it will cost
| 1
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Ryanair
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Absolute scammers. I wanted to write this review while its literally happening. I booked a ticket for my wife and child to have some time away. Paid for an extra 10KG check in bag and away they went with 2 hand luggage bags included and the check in bag. Drop them at the airport, get them all checked in and bag dropped off, bags checked, no problem, away they go.My wife is literally at the airport now to return and is told that she will be charged for her hand luggage as it exceeds ryanairs policy. I speak to the woman on the desk and she tells me that since the bag is oversized, if she tries to take it through she will be stopped and charged an extra 200zl to take the bag on the flight. I inform her that all checks were done from Manchester, and if anything the bag is lighter as she is bringing less things back, how can it suddenly be oversized. "oh I don't know how they do in Manchester, but let me tell you this is Ryanair policy", and that shes "doing us a favour" by telling us now so we can buy the priority baggage to avoid any further charges.Absolute scam. scam scam scam. Avoid if you can.
| 1
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Ryanair
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Absolute scum of a company. Zero customer service, will rob you blind if they can. Couldn't recommend NOT flying with them anymore. Would be more fun to walk to your destination than deal with these pieces of shit. The whole company needs liquidating. Booked a flight with them, they rescheduled it and sent an email saying I could receive a refund. Upon speaking to an agent online, because who Tf needs to speak to a real person eh? The agent told me I'm not due a refund and that there was nothing else they can do. Safe to say, I've contacted the ombudsman and am currently speaking with lawyers to get my money back
| 1
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Ryanair
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Absolute scum of a company.Father passed away so waited to chat with them for 2 hours finally spoke to someone who basically did nothing was rude and ended the chat. Couldn't wait to get rid of me. This company is awful and I would rather stick needles in my eyes than fly with them.
| 1
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EasyJet
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Absolute scum!They cancelled 2 of mine and my families flights home from Paris.Lost money on an extra night hotelLost money on foodLost money on transfers.And they refused to reimburse me saying the receipts weren't good enough.I called Paris to get it changed but still wasn't good enough. Lost loads of money because of these di*kheads
| 1
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EasyJet
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Absolute scum. Booked flights to italy which they cancelled. Then coming back they have cancelled just before I booked flights out on another airline so now we have paid for holidays and cant go as no way back. Horrible people
| 1
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EasyJet
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Absolute scum. I called to get a refund on my flight as my destination was on the quarantine list. They kept pushing me to accept a voucher and 5 times I had to decline and insist on my money back. I still haven't received my money and now my scheduled flight has gone. They've also increased the normal price of this flight by ten times, normally around £50-£70 and now they're asking £792. Hence why I didn't want a voucher or to go somewhere that's on the quarantine list. I also recorded this telephone call as proof.
| 1
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Ryanair
|
Absolute scumbags !!.. extortion at it's best really !!.. charged me ¢45 euros for a small cabin bag, which could easily fit inside the seat... The reasoning was "it's a bit too big" .. they brought up the measurement which was probably about 1inch out.. I did request to pay cabin pay which should be around €15 euros but charged me €45!! Absolute thieves !.. the lady just before the flight is about to go, mentions this .. I'm pretty sure they get commissions for charging people right at the last minute!!!.... Never booking with Ryanair again, just pay more and go with easyjet or similar !!... Avoid this fraud company !!!
| 1
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Ryanair
|
Absolute sh## show of a company. Booked a package with love holidays and flights are with Ryanair. Cancelled on the apps months ago and still no email advising of this. Travelled with them from Liverpool on 3rd October. Flight delayed nearly 2 hours. People allowed to travel on the flight that were clearly drunk to the point of puking up all over the gangway. Flight delayed 2 hours coming back. I have another holiday booked for next May with flights unfortunately with this rubbish company . Seen on the app they've changed both flights by over 11 hours but no communication from them. Never again!
| 1
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Ryanair
|
Absolute shambles
| 1
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Grupo IAG
|
Absolute shambles from start to finish. Dreadful experience at Manchester Airport. Staff were rude. Check in staff checked all of our bags under one travellers names, which has caused complications. One bag did not arrive at Orlando. Subsequently tried to get help from Aer Lingus, which is non existent. Case reported as missing but no updates provided. Call centre staff don't understand when you phone them. No one replies to e-mails. The plane itself was scruffy.
| 1
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EasyJet
|
Absolute shambles of a company !had to pay an extra 140 because of a wheel
| 1
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Ryanair
|
Absolute shambles of a company they have cut off all forms of communication with tegards to refunds I have been waiting six weeks for my cancelled flight refunds I will never use Ryanair again even if they were the only flight company left on this planet and I'm a frequent flyer
| 1
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Ryanair
|
Absolute shambles of a company!! I will NEVER fly with this shower of **** again!!!!
| 1
|
Ryanair
|
Absolute shambles of a company, made to pay for my boarding pass after their mistake. Plane was delayed and when we landed at our destination was made to sit on the plane for 30 mins as the did not have steps for the passengers to get off. Safe to say I wont be using this shambles of a company again.
| 1
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EasyJet
|
Absolute shambles of an airline company, there's nothing easy about this airline as they will cancel flights with little notice or regard for its passengers. Customer services don't even bother you'll be waiting for 2+ hours and hung up on as soon as someone does answer. How this airline is still running is far beyond me as I have never been on an easy jet flight without at least one problem. Me and other customers I talk to have felt exactly the same and it's always the same problems with cancellations and poor customer service. I know it's not the people that work for easy jets fault and I suggest that they look for jobs elsewhere in the airline industry as me and many people will be praying for this sorry excuse of a company to go under.
| 1
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Ryanair
|
Absolute shambles of an airline, staff are a joke and don't care about there customers. Avoid at all costs!
| 1
|
Wizz Air
|
Absolute shambles! Do not use this airline! Flight was delayed by 2.5 hours with no explanation as to why! Unhelpful staff! Dirty interior of plane!
| 1
|
Turkish Airlines
|
Absolute shambles, worst airline ever.Anyone who is looking to book PLEASE read all these reviews. They are alot worst than this!Customer service: 0Airline staff: 0Website support: 0
| 1
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EasyJet
|
Absolute shambles. It's one thing having a delay, but putting a final call for the flight when the incoming flight hasn't even arrived is consciously causing stress, especially if you have kids. We've been standing in the queue for 45 minutes, there is no one on the desk at the gate. The kids are lying on the floor when we could be on our seats. No consideration for people. The airport is like a oven.
| 1
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EasyJet
|
Absolute shambles.Cancelled fight while we were at the gate waiting to board.Put us up in a fly infested hotel, couldn't eat the breakfast because of the amount of flies landing on the food. Booked us on flights 48 hours later to a different airport then we had a 7 hour wait until our flight to original destination. Keeping in mind that 4 travellers are in their late 60's and 70'sit's safe to say that we will never fly with this company again 😡
| 1
|
EasyJet
|
Absolute shambles…hours late on the way out and the way back. Mixed up gate on the way out so hundreds of people had to scramble to the correct gate. Pilot announced a delay in boarding only for the guy at the gate to then call speedy boarders forward .When we finally got home more than 3 hours late, no available gate at Gatwick so another 20 minute delay. Avoid at all costs.
| 1
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Ryanair
|
Absolute shambolic company, horrendous experience for what will be the first & last time I ever use them. Flights cancelled in April due to COVID, requested cash refund on 1st April, still haven't received my refund even though their website states all cash refunds for that month have been cleared!!! Unable to get through to anyone on chat, spent over 1 hour holding on the phone to their customer services team only to be cut off, at a cost of over £10 for this call. I'm utterly appalled by Ryanair and would strongly advise against anyone booking with them.
| 1
|
EasyJet
|
Absolute shambolic company.I will NEVER in my years left on this planet,book with this mob again.Paid for flights next May from Glasgow to Alicante.Booked time off work,paid for parking and hotel the night before travel as it's an early morning flight and that was us sorted.EasyJet have now changed Glasgow flight to evening take off,they haven't told me,I've had no email or text or anything AT ALL yet my flight details have changed online.I cannot claim back the money for the park and ride and I CANNOT fly with the new times given.EasyJet have offered me a "gesture of goodwill" and will give me a credit note instead of a refund,you cannot make it up.Horrible,disorganised,embarrassing excuse for a company,AVOID AT ALL COSTS.
| 1
|
EasyJet
|
Absolute shame that this company is still allowed to operate
| 1
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Ryanair
|
Absolute shame!!!I had a fly booked this Wednesday, they announced a delay of between 20-30 min. It became 1 hour and 31. Min delay.After they opened the gate, it turned out that there are people at this gate who are not for this flight and are blocking the way of those who need to get on. It happened that I and many other people missed our flights because of their carelessness and not clearing this people to give way to those one like me.They closed the gate without even announcing a last call, directly closed the gates under my nose and told me to contact customer service because they can't do anything anymore. So disappointed.Definitely not recommend!
| 1
|
EasyJet
|
Absolute shit show... chat didn't even work. After 15 minutes I was still not speaking to anyone
| 1
|
Grupo AirFrance-KLM
|
Absolute shiteFood shitService shitWine choice shitCharged a hundred pound to use the lounge and refused a third drink.Customer service utter shit. Regurgitating the same nonsense and harrassing you with it.Needs investigating and closing down
| 1
|
Ryanair
|
Absolute shithouse ! Hidden costs at the check in , crap service though its likely falls in line with their management or genetal airline philosophy. I will never fly with them again and i'll continue posting the worst reviews ever directly resulting in lost aales ans profits.Asaholes !
| 1
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Ryanair
|
Absolute shocker of an airline, words can't describe. Save yourself a headache and go elsewhere.
| 1
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Ryanair
|
Absolute shocking - I dropped my elderly mom off at Stansted airport to catch her flight to Venice. There was a accident on the motorway therefore we were late, unfortunately she did not catch the flight wich is ok. She was told to go to the service desk where 3 ladies were chatting. Unfortunately her english is the most fluent but she managed to explain herself - they started bickering, laughing and taking the mick about her and her english to the point that she was crying her eyes out in front of all the other staff and passengers. 1. I can't believe somebody acts in such way but 2. I can't believe somebody would act this way in their workplace. I really hope this will have consequences for them!!!!!
| 1
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Ryanair
|
Absolute shocking by far the worst airline company to fly with!!! They delayed my flight by 2 hours and 50 mins the 10 mins more i would have had compensation under EU laws but them being tight only started to rush us last 20 mins so they didnt have to pay out shocking service
| 1
|
EasyJet
|
Absolute shower of ****Cancel flights, they make it so difficult to obtain a refund.Europe... let's all boycott this abysmal excuse of an airline then the fat Greek and his gang will be no more. Tara Stelios
| 1
|
EasyJet
|
Absolute shower of S##t company delayed flights a day giving us 24 hour at our chosen destination
| 1
|
Ryanair
|
Absolute shysters! They may offer cheap flights, but I made the mistake of also booking my car hire and airport parking (meet and greet) with them. Ryanair then cancelled my flight "for commercial reasons", and it took me 2 hours to get through to someone on the phone to make a new booking (loosing 1 day off my holiday in the process), but they then left me to sort out rebooking the car hire and the airport car parking. I had to call a separate Ryanair number for the car hire, only to be told that, even though it was Ryanair who had cancelled the flight, I had to pay more money for a shorter car hire!! The said they were unable to just amend my booking to cut a day off and that "new rates applied"! They also said that they do not know how to cancel the car parking booked through Ryanair and suggested that I might just have to pay for this...... even though the problem was caused by Ryanair cancelling the flight!!! ONE MAJOR LESSON FROM ALL THIS: NEVER BOOK ANY ADDITIONAL SERVICES WITH RYANAIR, THEY WILL PROBABLY JUST USE IT AS AN OPPORTUNITY TO SQUEEZE MORE MONEY OUT OF YOU AND CAUSE YOU MUCH INCONVENIENCE AND WASTED TIME!
| 1
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Ryanair
|
Absolute shysters!I just booked a flight from Valencia to Stansted, and realised as soon as I booked it that I had meant to book Valencia, but in error booked Valencia-Castellon. The Ryanair website states that if you make a genuine error, you can correct it within 24 hours without a change fee. I gave up the interminable chat wait, and endured a long wait instead on the phone, only to be told that changing the departure airport, even in the same city, does not qualify for a free change, and 60 minutes after booking it is going to cost me 45 euros to correct.O'leary said recently "we must stop unnecessarily pi**ing off our customers". Well you haven't stopped, and I am.
| 1
|
Eurowings
|
Absolute terrible airline our seats that we paid for were taken and we was placed at the back with the stag doo groups
| 1
|
EasyJet
|
Absolute terrible service as usual. I made a genuine mistake by booking a bag on the wrong flight. Contacted customer services staright away and then said nothing they can do. Basically easy jet are allowed to steal 70e and not do anythign about it
| 1
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Ryanair
|
Absolute terrible service from the get go, flew from Newcastle to Krakow and was scheduled to depart on the 10/04/24 at 20:25. We were sat in the gate for hours waiting for the plane to arrive and could see the plane circling the runway via a flight tracking app for over an hour. No information was given, the plane was then seen to be flying toward Edinburgh airport again no information was passed on to passengers. Around 22:30 Ryanair via message told us the plane had been diverted. No further information by 23:00 we were updated again with a new flight time of 23:20 or something around that time and given £3 pound each for the delay, which we could barely afford a bottle of water with it never mind food. By 23:30 the flight had again been rescheduled to 11:20 the following day! And we were told to leave the airport. No information was passed by staff or Ryanair.After demanding information for Swissport staff in the ground they told us that there had been a hole in the runway which had been resolved by 22:00 and 3 flights have landed however other pilots refused to land and chose to divert elsewhere including the Ryanair flight I was scheduled to board.The flight was then once more rescheduled at depart at 14:20 or there about. Ryanair refused compensation blaming the airport and the airport refuses compensation blaming Ryanair. I am here left out of pocket and it clearly wasn't my fault I was delayed and missed a day holiday.Contacting Ryanair is like speaking to a brick wall with the customer services giving you one answer then ignoring you from then out.Planes are dated and cramped, air crew are rude and obnoxious to passengers. I would rather walk than fly with this airline again. How they are still operating is beyond me.Budget airline for a reason they are horrendous
| 1
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Ryanair
|
Absolute thievery cooperation. Managing always to trick you to steal from you one way or the other. Such a bad management. Like a group of mean scary people finding ways to steal from their customers. Unbelievable I will never fly with you again. I rather pay more somewhere else. Friendly.These companies will lose at the end. Trying to be so smart. Unbelievable. Worse of the worstSo actually.What this company does.StealingLyingAnd forcing.They should be ashamed.Taken off the market.Devilish
| 1
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