Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Efficient staff always on hand & helpful both at airports and on flights. Flight comfortable & on time. | 5 |
Jet2.com | Efficient staff and service - organised boarding without any hassle. Jet2 will be my first choice of budget airline to use in future | 5 |
Jet2.com | Efficient staff friendly experience fast flowing board | 5 |
Jet2.com | Efficient staff, great flight which was on time as well | 5 |
Jet2.com | Efficient staff, on time, all good. | 5 |
Jet2.com | Efficient staff, quick check in and great flight | 5 |
Jet2.com | Efficient transit from ticket to destination. The app was easy to use and online boarding passes very helpful. Able to make changes easily.the seats were comfortable for short haul. Snacks on board reasonable price and regularly offered. Pleasant staff. | 5 |
Jet2.com | Efficient well priced service | 5 |
Jet2.com | Efficient, affordable and very comfortable. Particular care with cabin allowance - brilliant | 5 |
Jet2.com | Efficient, attentive a great service, thank you | 5 |
Jet2.com | Efficient, clean and friendly staff | 5 |
Jet2.com | Efficient, comfortable and on time | 5 |
Jet2.com | Efficient, comfortable, good range of refreshments and friendly service. | 5 |
Jet2.com | Efficient, curtious and ran on time. Not the usual hassle with budget airlines | 5 |
EasyJet | Efficient, fast, and helpful in resolving an issue with the wrong bags booked on four flights. | 5 |
Jet2.com | Efficient, friendly and arrived early | 5 |
Jet2.com | Efficient, friendly and both my flights on time | 5 |
Jet2.com | Efficient, friendly and helpful staff on hand offering concise and relevant information. Great flight. | 5 |
Jet2.com | Efficient, friendly and helpful staff, reliable. | 5 |
Jet2.com | Efficient, friendly service | 5 |
Jet2.com | Efficient, friendly service. Unavoidable delay due to fog, but a good flight | 5 |
Jet2.com | Efficient, friendly staff. Very good flights and service | 5 |
Jet2.com | Efficient, friendly, on time, excellent | 5 |
Jet2.com | Efficient, friendly, reasonable prices and a choice of checking in with humans or machine. Humans win. | 4 |
Jet2.com | Efficient, good value and friendly. Would have scored higher however do find the endless announcements on board a bit noisy - impossible to sleep! | 4 |
EasyJet | Efficient, helpful and resolved quickly | 5 |
Jet2.com | Efficient, helpful cabin and ground staff. Good info from the captain before and during hhe flight . Good choice and quality of food and drinks on the plane. | 5 |
Jet2.com | Efficient, nice staff, good legroom and value for money | 5 |
Jet2.com | Efficient, not overly pricey - both for flight costs and in flight expenditures, e.g food and items to buy - perfume, watches etc..Smooth flight there and back.Only downside(s) cabin staff could smile more. I also made a request and was disappointed that rather than be told it was a request that could not be fulfilled...I was simply left- metaphorically up in the air. Didn't enjoy that when I just commented on this - i.e. that a yes or no to my request would be customer service, but not being answered at all, was not - I was essentially dismissed. | 4 |
Jet2.com | Efficient, on time, pleasant service. Easy booking. | 5 |
Jet2.com | Efficient, pleasant and helpful staff, very comfortable flight. | 5 |
Jet2.com | Efficient, polite staff. Pre-ordered meals were very good and served quickly. | 5 |
EasyJet | Efficient, polite, knowledgeable - kept in touch during the process .... | 5 |
Jet2.com | Efficient, professional, and friendly service. Clean planes. | 5 |
Jet2.com | Efficient, punctual | 4 |
Jet2.com | Efficient, punctual. Generally a good flying experience | 5 |
Jet2.com | Efficient, reliable, friendly, comfortable and on time. Always have a good flight with Jet 2. | 5 |
Jet2.com | Efficient, timely, no baggage issues & friendly | 5 |
Jet2.com | Efficient, welcoming, and attentive. Once again your flight was perfect. Especially liked how the pilots kept us informed about timings at take off. Great airline. Thanks. | 5 |
Jet2.com | Efficient, well organised, and on time but not the cheapest! | 5 |
Jet2.com | Efficient,Service oriented and on time. | 5 |
Jet2.com | Efficient,polite, excellent aircraft. | 5 |
Jet2.com | Efficient,quick through check in and security in Birmingham - both flights on time | 5 |
Jet2.com | Efficient. Good flight times . Price of flights is good . | 5 |
Jet2.com | Efficient. Great staff. We left a jacket on our outbound flight to Palma, got it back when checking in for the return. Brilliant. | 5 |
Jet2.com | Efficient. Helpful. | 5 |
Jet2.com | Efficient. On time. Great crew. | 5 |
Jet2.com | Efficient. Pleasant journey. What was needed to make my travels enjoyable. | 5 |
Jet2.com | Efficient. Took off on time (both ways). No stress boarding. | 4 |
EasyJet | Efficiently dealt with my query althoug I did have to wait quite a while to be connected | 5 |
Jet2.com | Effortless check in. Lovely in flight crew and plenty of leg room without having to pay to upgrade! | 5 |
Jet2.com | Efforts made to catch up delay caused by Spanish ATC strike. Friendly crew | 5 |
Wizz Air | Egregious, questionable business practices! I purposely called customer service ahead of time the day before, due to being unable to register for the flight and I did not want to be charged. So, the day of our flight we arrived at the airport 2 hours in advance. There were 2 people there to check in hundreds of passengers for two separate flights, and the line was not moving. When it was finally our turn (about 20 minutes before the scheduled flight time, the Wizz Air rep insisted we pay 80 euros for not registering ahead of time. I tried to explain of the IT issues I had encountered, but she wouldn't listen to us, and told us that was the "procedure". So we had to run to another terminal to pay - at which time there was 5 minutes left before the flight. When we asked how to get to the terminal, it was listed at the other terminal (3) (which was a good distance away) but the Wizz Air employee told us it was terminal 4. There were other customers from all over the world (Irish, Portuguese) who had the same problem. At this stage in the game I insisted they show us where we should go. But of course, we had to go through security - where they (temporarily) lost our passports! Honestly, I was afraid of having a heart attack. They did not seem at all concerned, as I assume this is the norm for the company. It was infuriating, and so unnecessary! I hope that no one else ever has such a problem. My conclusion - total rip-off, scam operation. We will never take Wizz Air again! | 1 |
EasyJet | Egypt 17th December 2024. Advised of hotel pick up time but pick up did not arrive. Waited for 1/2 hr but dare not wait any longer so I went outside and eventually found a taxi. Arrived at the airport and told a rep. what had happened, he contacted his boss and said that someone would be in touch. No one has been in touch. On 18th Dec. I sent a complaint to Easyjet customer support asking for reimbursement and received a ticket number by return stating that it could take 28 days before I received a reply. It is now 31 days and no reply has been received. On 17th Jan I managed to get on the Easyjet chat line and after explaining the problem I was told that they could not deal with the complaint and I was given a telephone number to call. The number was for an automated service and Surprise Surprise I was told to complete a form and send to the customer support service. I , once more, sent in another complaint and by return I received a ticket reference saying that I would get a reply within 28 days. To all the people who gave Easyjet 5 stars, good for you ,everything is wonderful until it goes wrong .-- It is now 48 days since my initial complaint to easyjet and today I have received a reply. They have asked for the receipt that I received from the Egyptian taxi driver who took me to the airport, I should be so lucky. Following my reply to them I have now received a £20 refund to cover my costs and the the panic attack suffered by my partner at the thought of being stranded in our hotel. Thanks. | 1 |
EasyJet | Ehsan helped me a lot to check the cancelation policy of the ticket quickly. | 5 |
EasyJet | Ehsan was extremely helpful - honestly arrived on the chat frustrated - left smiling - great customer service - absolute superstar | 5 |
EasyJet | Ehsan was really efficient, quick and knew how to help me immediately! | 5 |
EasyJet | Ehsan was really helpful, very good customer service | 5 |
EasyJet | Ehsan was such a dream to deal with, so helpful when I was panicking about missing a major family event. Special thanks o my daughter who woke me up at 3am so I read the message at an obscure hour 😂 | 5 |
EasyJet | Ehsan was very prompt to his responses and supported me well with all the enquiries I had. | 5 |
EasyJet | Ehsan was very very helpful and sorted out a name change that I made a mistake on using my partners shortned name- Ehsan sorted it all out for us. Thank you Ehsan! | 5 |
Jet2.com | Eight flights with you this year. All perfect ta | 5 |
Grupo IAG | Eight months before the flight, I paid for an extra-legroom seat on a flight to Budapest. Five weeks before the flight, BA moved me to an ordinary seat for "operational" reasons. When I tried to claim a refund for my seat fee, I was told that there was no record of BA having initiated the move. I sent copies of emails, still no refund. When I boarded the flight, it was obvious that the Class Divider had been moved aft for the flight and "my" seat had been sold as a business class seat. Shysters!!!!Why isn't there a ZERO STAR option? | 1 |
Wizz Air | Eindhoven to Budapest and back. Planes fairly new and flight itself once airborne uneventful on both legs. That is about the only positives. return leg delayed by 1 hour. Seats do not recline. Ground and inflight staff almost universally not the friendliest. For some reason they tend to shout orders rather than talk to people. Very curious cabin luggage policy. Arrival to Budapest at a remote station and long walk to terminal. On departure same walk to a pre-industrial hangar with zero amenities were you just stand and wait in line until they open the doors for the walk to the plane. Food and beverages for purchase but did not try. All in all not impressed. | 2 |
Wizz Air | Eindhoven to Budapest with Wizz Air. Great overall experience. Speedy check in with friendly ground staff. Smooth boarding process. On board, with only 18 passengers, we were free to choose where to sit. Cabin crew extra friendly and eager to please. | 9 |
Wizz Air | Eindhoven to Budapest. I have been traveling for so many years and with so many companies but Wizz Air is the all the way down.I never experienced something like that. Staff is rude and unprofessional. I wish that I had research about them before. Avoid them! | 1 |
Wizz Air | Eindhoven to Poznan. In my opinion Wizz Air is one of the worst airlines I've ever flown. They try to force you to give them more money in various ways. Today my girlfriend had a flight from Eindhoven to Poznan. Unfortunately she did not fly because one of the Wizz Air workers told her that shes had too big hand baggage. The baggage was measured many times, there was no problem when she was flying from Poznan to Eindhoven. Length, width, depth and weight was in the permitted limit. Although my girlfriend did not fly and was forced to exit the terminal. Wizz Air does not hold to its own rules, when asked they could not explain why my girlfriend wasn't able to fly although the baggage was in the limit. All that for petty 25 euros. That was our last adventure with Wizz Air for sure. I would not recommend it to anybody. I dont mind the money and time we have spent , but that was last time with Wizz Air. | 2 |
Wizz Air | Eindhoven to Varna. I have been travelling with Wizz Air for long time, and have experienced two cancelled flights already. In occasions like this, the airline does not provide the necessary service to support passengers reach the desired destination as soon as possible. In principle, if a flight has been cancelled, the airline should provide the same flight to passenger at the soonest possibility. But this is not the case with Wizz Air! My flight was cancelled and each passenger had to rebook him/herself the flight for another, already existing one, for which there are any free seats left. This means, some passengers may get to the desired destination in a couple of days, which is ridiculous! Also, for the time until the new flight, the passengers are not offered a full compensation for the accommodation expenses that occurred. In case WIZZ AIR is unable to perform the cancelled flight due to their lack of spare machines and makes people look for which flight there are any free seats left (limitation of their aircraft and service), they should take over all days the passengers are forced to book a hotel for! In my situation particularly: I had to rebook my flight for in 3 day, for a different country, paid two more nights at a hotel, and after this has happened for a second time, I am extremely disappointed with their service!! | 1 |
Wizz Air | Eindhoven to Vienna with Wizz Air. The flight procedure at the airport is very easy as everything is self-service and robotic. The flight had a delay of 45 minutes, and this airline to optimize the timing and reduce the delays, basically starts the boarding procedure while the other guests are de boarding the flight. Beside the cleanliness of the plane which is definitely becoming an issue, I´m thinking about the health of the crew which is supposed to take care of me and the whole plane. The seats are very narrow and tight, extremely hard and me being tall 190cm luckily, I had to sit just for 1h 30 minutes in the plane, because it gets very narrow and uncomfortable. The staff are polite, and they tried as well to address you in German as we were flying to Austria. | 6 |
Wizz Air | Eindhoven to Vienna. A great experience with Wizzair this time. Altough the flight was delayed by 2 hours it was a nice flight. I was seated in 12F wich has extra legroom and a great engine view. Service and crew were good and prices for food and drinks were also quite good. | 8 |
Wizz Air | Eindhoven to Vienna. They don't indicate anything about paying extra for online checkin when you buy the ticket. I tried to check in online before and after 48hrs but they keep charging me. Then there is a misleading text said that you can check in at the airport but doesn't mention anything about paying. So you have no idea how much you have to pay in total when you buy the ticket. They charged me 35 Euros to check in at the airport, ridiculous. There were other customers who had the same problems as me at the airport. I will never ever fly with Wizz Air again if they don't change their bad services and misleading way of communication. | 1 |
Grupo AirFrance-KLM | Either delayed or cancelled, I am tired of paying a fortune for flight, with very basic snacks (European flights) and my flights are most of the time delayed or cancelled, which isn't great as I travel for work and I'm late for meetings!!! I am a frequent flyer but I am considering using a different airline. | 1 |
EasyJet | Either talking to a bot or no reply on emails or referred through to fiffrent people who canny find an answer, brocken luggage to and from portugal with a brand new suitcase nothing done, ans this time round my hikiday dosnt have a flight reference only a holiday refernce which the flight refernce I need for my barcode, would have a better conversation with a brick wall than these people | 1 |
EasyJet | Either you pay as for normal airline, or you'll have difficult time almost at everything.I specifically registered on trustpilot to share my anger about this airline. I took almost a year to perfectly calm down, put my emotions on the side and operate with facts.1. If you don't buy speedy boarding, I recommend to come to Airport at least 3 hours prior to your flight. Especially if there are some holidays soon or a season. The waiting line might be enormous.2. Try not to get a trolley with you, even though we were 4 and in the ticket it looked like every ones is allowed to carry a bag I was told that my trolley is larger than the under the seat place and plane is booked and I need to send mine as a luggage. And it was a normal size trolley that perfectly fit the overhead tray. I was traveling this airline with the same bag few months ago on a similar plain ticket and it was all fine. Finally, for the family of 4 we had only 1 bag, but no way, the stuff is quite an impolite robot.3. When I wanted to pay for a luggage, they didn't accept cash. And for some reason my Credit Card didn't work. Finally, they said they are doing me a big favor by accepting my cash, but they don't have any change for my 20Euro note, and they may not accept 20, they need precisely 18. So, I had to go to the closest shop to buy a chocolate bar.4. On airplane forget about free water, you need to pay for everything, only with credit card.5. Funny thing, I had my security belt fasten, so when the steward came, she asked me to unfasten it... That was a first time in my life I was told to do exactly the opposite.So, if the price including speedy boarding is somehow comparable to other airlines, think twice whenever you are ready to go with Easyjet. | 2 |
Ryanair | El personal de tierra de esta compañÃa nos ha tratado muy mal. Pese a que habÃa mucha gente esperando para subir al avión no nos han dejado embarcar, según la mujer que me atendió hacÃa un minuto que se habÃa cerrado el sistema. Me habló de forma muy despectiva y cuestionó el tiempo de mi llegada, cuando realmente estaba trabajando en una cafeterÃa cercana y en ningún momento hubo última llamada, o me llamaron por mi nombre. Francamente decepcionado, nunca más volveré a plantearme volar con Ryanair. Siendo que ahora además del vuelo me tuve que costear un test Covid. Una experiencia terrible, ahora que tanto nos cuesta viajar y lo mal que está el turismo.----The ground staff of this company have treated us very badly. Despite the fact that there were many people waiting to get on the plane, they haven't allowed us to board, according to the woman who attended me a minute ago, the system had been closed. She spoke to me in a very dismissive way and questioned the time of my arrival, when I was actually working in a nearby coffee shop and at no point was there a last call, or they called me by my name. Frankly disappointed, I will never consider flying with Ryanair again. Being that now in addition to the flight I had to pay for a Covid test. A terrible experience, now that how much travel costs us and how bad tourism is. | 1 |
Jet2.com | Elba san jorge coleta de fuste. DONT TRUST JET2 . We got there to find out there was building work being done . The rep said we was told before we flew. I finally got to the bottom of it where they had sent an email to my junk mail .Every other email they sent DID NOT GO TO OUR JUNK. WHY THIS ONE???? It's not right they ruined our holiday. Dust everywhere. | 1 |
Grupo IAG | Elderly mum travelled from Delhi to Heathrow - over 80 during recent problem of heathrow closing. Diverted to Munich, no information given and she had no euros as she was planning to be in uk. She had no idea where to go - stay at airport or find somewhere to sleep or how to pay for anything as no credit card. She had no food or drink all day as no one provided anything in Munich or explained anything to her. Had to ask a stranger if they would share a room with her and she would pay them on return to uk. I am appalled at their treatment of a vulnerable elderly person | 1 |
Turkish Airlines | Elite plus (platinum) member and could not select seat in advance. This company has been sliding down with each passing day. Used to be amazing now is not even average. Has become a money grab, soon they will charge for air on the plane. BAD! much better choices out there like QATAR, EMIRATES, BRITISH or AIR FRANCE/KLM an cheaper too! | 1 |
EasyJet | Elton, the Advisor fully explained the process and responded well. Actioned my due refund. | 4 |
Jet2.com | Email SpamWriting this review in hopes that Jet2 will finally stop emailing asking for a review. Almost every day without fail I'm getting emails asking for a review. People don't want to be bothered, if I wanted to leave a review I know where to do it, being nagged to do things by emails that just flood your inbox is the kind of you thing you expect from scam companies. Not major airlines. Anyway, rant over, decent budget airline, no complaints about the in person experience, the digital one however, not so great. | 1 |
EasyJet | Email assistance very quick and efficient | 5 |
EasyJet | Email from CEO saying how much they are doing (not sure what planet he is on) but forgot a couple of points, to make refunds more difficult you have removed the refund option from your website forcing all ticket holders to go to the Custome SERVICE (!!!!) department, you have failed to dedicate sufficient resources to the Custome SERVICE (!!!!) department and lastly treated your staff abysmally.You think that customers won't remember, you are very wrongAlso, the five star reviews for the company by contributors that only ever give five stars to crap companies are as unbelievable as the management. Do you really think the public won't remember? | 1 |
EasyJet | Email from easyJet advising aircraft change and seat move. Agent on live chat had no idea what was going on and kept referring to a previous change in departure time. Eventually managed to change seats after going round the houses. Poor from easyJet and it's not the first time | 2 |
Grupo AirFrance-KLM | Email on 21 April to confirm reservation Amsterdam to Norwich 22 AprilEmail on 22 April to confirm Boarding PassesEmail on 22 April (11.45) to advise flight later that day cancelled.Nothing in email on accommodation arrangements or rebookingEmail on 23 April advising rebooked on 26 AprilAll accommodation arrangements booked by ourselvesClaim submitted - KLM state they only have liability for one night.Substantially out of pocket.KLM records factually incorrectAppalling customer service by administration staff. They need to take some lessons from the flight crew who were excellent. But as they say you are only as good as your weakest linkNew CEO has a lot of work to do | 1 |
Jet2.com | Email sent 8/9/24 to customer services, currently waiting a response | 2 |
Grupo IAG | Email to upgrade said £134 per person (I am happy with that) but when selected it said £1029 for 2 people for Gatwick to Bari.Listen up morons when did 2*£134 equal £1029. BRAIN DEATH. | 1 |
EasyJet | Emailed easyjet a few times as my partner is diabetic & been informed should not fly re covid. No response as yet vis email so tried phoning them eventually got through they are not interested in the least & will not even give vouchers. Will not be using this company again! | 1 |
EasyJet | Emailed regarding cancelling a holiday and have received awful service since the first email.I got in touch to say I was struggling to work out how to cancel my holiday to which I got a clearly copy and pasted email back with some uninformative steps on how to do it. To no suprise these steps (that has no detail to them) did not help! So I emailed back and informed them I still couldn't see how to cancel my holiday, to which they just emailed me the exact same email as the first. I emailed back to say I need some actual guidance as these steps were not helping me, so which I got an email with the EXACT SAME steps, only this time... they put some of them in capitals.If I email a company and ask for guidance and then repeatedly say I don't understand these unhelpful steps, why just email me the same ones over and over? Then put some in capitals, like i'm stupid and can't read?Sort it out! If a customer asks for help, then help!! | 1 |
Grupo IAG | Emailed schedule change but no details. Waited 3 days - nothing. Phoned CS - no idea what was about - will let us know promptly (within a week?). Anxiety sky high. No communication. Phoned again - cheerfully told they had cancelled our inbound flight but that we could get a refund - but only for that flight as outbound still flying!? Just unbelievable. Of course we had accommodation car hire etc booked. Asked re alternatives. Not to worry was told Aer Lingus will ensure we can get an equivalent flight - no problem. Only there was as no flight possible on that date. Was offered similar on next day. Told that Aer Lingus would reimburse us for any additional costs. Said would phone back next day to give time to discuss. Didn’t. I phoned them again. Was told by different person would be reimbursed for costs. No alternative but to book. Asked for confirmation that they would pay additional costs - claimed they were unable to do so as no outgoing mail allowed. Had to redo accommodation (move for one night ): car hire: insurance etc. A lot of hassle. Return a nightmare. Given wrong seats at Check in Orlando. Had to change at gate - tried to give us economy seats instead of Business then did issue Business but not in our names! Had to go back to sort out! No priority for embarking - had to complain -twice - before they would let us on. Shambles. On return submitted extremely modest claim - even ate in the Hotel buffet where they give 25% discount for seniors - which was immediately rejected. They say they have no obligation towards us as they gave us sufficient notification of cancellation. I have been fighting this since but am getting nowhere. They are not affiliated to any ADR so you are basically on your own. Worst customer service - absolute misnomer - ever. They lie and deny. If you have another option take it. I have had to give an overall rating of 1 but it would be minus for all the anxiety and upset they have caused | 1 |
Vueling | Emailed them 2 weeks ago about refund for a flight they changed the time on, and got automated repsonse that they would contact me, still awaiting reply. Getting no where with them. Have a flight booked in June with them but to be honest its put me off booking other flights with them | 2 |
Lufthansa | Emails were sent to check hand luggage into the hold due to amount of person’s using hand luggage. However unlike in London on departure to Munich this was not followed up with mandatory removal of hand luggage by staff. This is all free of charge. As the staff did not force passengers to enter baggage into the hold this created an uneasy attitude towards luggage already in place in overhead storage - this created animosity within the plane and aggressive behaviour. There were numerous bags far too big and heavy into the above lockers. I find this level of incompetence astounding as the first journey was nothing like the incompetence we’ve received on return. | 4 |
Jet2.com | Embarkation ar Leeds Bradford Airport was smooth andClearing Security was a lot quicker because of the new scanners | 5 |
Vueling | Embarrassing airline. Haven't been helpful in acquiring the over £100 refund I requested over 3 months ago. Customer service is terrible and they have not been helpful whatsoever. DO NOT USE. | 1 |
Ryanair | Embarrassing customer support!I booked my flights and got to the confirmation page as well as I saw it confirmed in the application.One day before the flight I tried to do the check in to realize the payment had been rejected (no email or alert was triggered at any step) and my flight although appeared in the app was not confirmed.The agent on the phone told me was my fault and hanged up.Ridiculous way of dealing with requests. | 1 |
Lufthansa | Embarrassing level of service as usual when I fly with Lufthansa. I’m still trying to go back home from Malta since yesterday morning. 48 hours of delays, cancellations, rebooking and cancellations again. I have spent about 9 hours in the airport by now, today only. Plus 9 hours yesterday. The official reason is bad weather. It’s rather strange that bad weather seems to be affecting only Lufthansa airplanes, while the others fly on time. Today in Frankfurt there are 20 degrees, no wind at all, no rain, no fog, clear sky. I wonder what bad weather they are talking about. Now in the queue to the Lufthansa service to know what is the plan for today as I missed the second leg of my trip due to almost two hours delay of the flight from Malta. A queue so long that you cannot see the end, but only 2 desperate women at the counter on the brink of quitting their job anytime or start crying. | 1 |
Ryanair | Embarrassing.I have a cabin bag which has been designed to be the correct size for going in the cabin.I was fine flying out and never had any issues with other airlines. Coming home from faro and Marsella was the rudest member of staff i have ever dealt with.£60 for one way and people walk through with bags bigger than mine.I will never fly with Ryan air again. Complete con of a company and will be going through the small claims court on this one. | 1 |
EasyJet | Emergency landing , then left in an airport with a 5 month old baby and 2 children for 14 hours . No access to hot water to make a baby bottle for 6 hours nor food and drinks for the children. Its the 3rd medical emergency landing in 8 days by easyJet , the cabin crew that what was unwell was seen by a doctor on board and advised they could continue to Manchester , this was ignored by the pilot , the doctor was also left in the airport with he's baby sleeping on cold tiled floored with not so much as a blanket. It's disgusting how the treated there paying customers, while all staff were in a 5 star hotel shortly followed by the cabin crew number who was supposedly unwell whilst kids and baby's were cold and hungry . The plane got left behind at the airport and a new flight got flown in seems more like a plane issue to me , and covered up to get out of paying compensation for leaving people in that condition. | 1 |
Ryanair | Emergency landing in Stockholm after the worst experience of my entire life.Destination Copenhagen. The pilot tried to land the flight 3 times and gave up due to heavy storms.All the times many passengers thought the flight would crash. I had the worst thoughts of my life. So did many of my neighbour passengers.The pilot flew to Stockholm instead.....Left all 200+ passengers in a tiny airport (Skavsta) all alone. No personnel / crew available in the airport. No help. No busses to take us from Stockholm to Denmark (6 hours) but a text message from Ryainair saying: "Make your own way to CPH and save your receipts".No crisis help. Loads of passengers were exhausted and scared. some had to sleep in the tiny, cold airport.What we all needed was crisis help. Emergency help and not a text message.We were standing in -2 deegrees in Stockholm with 2 sleeping kids (1 in wheelchair) and had to find a hotel - and a (6 our train the day after) - and NO help from Ryainair.If i could, i would rate Ryanair 0 !!!!!!I will NEVER - NEVER fly with Ryanair again! | 1 |
EasyJet | Employee at Copenaghen airport was so rude and he did not do his task and even his supervisor was not kind and with inapproprieted behavior.It was a worst experience to Flight and they only try to steal money from passanger.Avoid to get easyJet from Copenaghen. | 1 |
Ryanair | Employee from Berlin airport a fraudster from ryanair. I was supposed to fly from Berlin to Pisa today, but I couldn't do it because this man wouldn't let me on the flight. I had paid for the seats, additional hand luggage was included in my ticket. at the boarding gate, I was asked to put the bag in the calibrator, I took off the wheels, and put it down, the bag entered exactly the allowed size, as can be seen in the photo, but this fraudster found a rule that the bag should enter together with the wheels, otherwise it must be checked in and paid extra. | 1 |
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