Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Employee was really helpful. Although my issue was not resolved they explained in detail why and advised me on the next course of action. | 4 |
EasyJet | Employee was very patient and helpful | 5 |
Ryanair | Employees are very very very haughty. We may wait like 45min to board in the plane for no reasons.Perhaps 10 ou 15 bus came and picked up 0 passengers.They don't even communicate on the recents events. They prefer to spend time laughing, smiling, playing with phones…One of the worst ever airplane company i ever traveled with. | 1 |
Jet2.com | Employing slightly older more experienced staff that have more life experience than other airlines, your staff are very personable and have time for everyone, if prices were a LITTLE cheaper we would not use any other short haul airline. | 5 |
Eurowings | Empty flight, late with no notice. Rude. Made me pay 50€ for a blazer as an extra luggage, and forced me to send it on the Airplane hold. Worst airline. In my power will never fly with them again | 1 |
Jet2.com | Encountered a flight delay of 7hrs 15mins and forced to endure 5hrs of this delay sat on board on the runway!Initial delay of 2hrs caused by snow. then herded onto aircraft which had not been de-iced. Sat for 2hrs with no aircon as de-icing took place. Passenger suffered heat exhaustion and had to be removed! Yet another delay caused by technical fault, followed by delay awaiting a slot by ATC.After some 4hrs on board we were offered a glass of water!Claim rejected, stating delay caused by "Extraordinary Circumstances". My counter claim stated delay compounded by Jet2's decision to embark passengers on an aircraft which was not ready to depart! I am still awaiting a response! | 1 |
EasyJet | Ended the chat before I could finish no help at all terrible service | 1 |
EasyJet | Ended the chat before the conversation was over when trying to buy a bag. Seems rushed. | 2 |
EasyJet | Ended the chat when i wrote answer. | 1 |
Ryanair | Endorse all the negative comments below. RA looks for every opportunity to charge extra, and the mantra is to be as rude as possible as if spoiling for a fight. I checked the ID requirements for travelling between UK and Ireland - govt website said driver's licence accepted. Indeed I used this for several flights on RA - no issue. One occasion had to attend the check in desk and was asked for passport. Was refused flight - part way through was allowed and then she changed her mind! So it was discretionary - because not a govt mandated requirement. If RA wants to invent its own rules on ID that differ from the government it should add this to the check in process - along with with their other multitude of options. A girl turned up at desk whilst I was debating why I could not join flight, given I had used my DL prior and they had my passport details already on their system and had verifying photo ID - she had her actual German national identity card (not passport) and was again refused. The attendant was shockingly rude to both of us. The fact that they do not declare their own self styled ID requirements during the booking process just confirms it is simply a strategy. My last complaint to them was because when I was doing an online booking the return leg was not what I booked - there was a system error. I was very very clear what I had booked due to work commitments. I normally photograph every confirmation with them - the one time I didn't. Only learned I had apparently booked to return from my originating airport when checking in. As the system naturally automatically loads the requested locations clearly I could not have made the mistake myself! They ignored my complaint. They are simply the trailer trash of the airline world - book and fly with them knowing this so you can pick up their next scam before they can force it on you under the guise of 'rules'. They have been forced to communicate better in the past so it's their std mode of operating. | 1 |
SAS | Endured cancelled flights and changes in schedule with no explanations and they will only reimburse for things within the strict letter of EU regulations and so are happy to leave customers subsequently out of pocket.Poor service and not sure they have a USP beyond any other airline (other that free coffee if that matters to you but it may end up costing a lot) | 1 |
Grupo IAG | Endured the trip from HELL with BA on flight BA0056 flying back to Heathrow from Johannesburg on the 15th January. My wife and I showed up at check-in Johannesburg to be told we were on the standby list and could not be allocated seats and might have to catch a later flight, this was despite our booking was made months in advance. No explanation given as to why we ended up on the standby list. This caused undue stress and anxiety as we both needed to get back to the UK for work the next day. After much back and forth with the check-in staff our baggage was accepted and we were told to make our way to the gate where seats would be allocated if there was any available on boarding.On boarding the aircraft I passed the remark 'Hopefully this is the last time i fly with BA as they are Cr**' One of Cabin crew heard this and accused me off swearing and using the F-word and been aggressive, he later changed it to I used the C-word. I was then bullied into apologizing, which I did for the sake of my wife by being threatened to be removed from the aircraft. Then to cap it all off we arrived back into Heathrow only to received a text to say our bags had missed the flight. I have been checking their baggage tracking portal and its still saying my bags are lost.In future I will only use BA if I absolutely have to. They seem to think they can mess customers about as they wish but get very upset if you make a remark about them. In fact the comment I made is turning out to be true. Would give them a 0 rating if I could. | 1 |
Vueling | Engine leaking on arrival to plane which everyone saw, but we still had to sit there one and half hours before we moved planes. The best bit was a young kid with a manual trying to fix,who did not have as clue. The best the waitress had to offer was nothing but shut curtains, moved planes and sat on that plane for one hour with no one saying anything.Please do not use this airline if you can avoid doing, fly for work and not had to many good experiences with this airline. Always late. | 1 |
Lufthansa | English belowFlybillet til 8500 kr. Pr. Person fra København til München tur og retur.Jeg havde en ekstremt skuffende oplevelse med Lufthansa, som jeg simpelthen må dele. Jeg havde en planlagt flyvning, som blev aflyst uden rimelig grund. Det værste var dog, hvordan Lufthansa håndterede situationen.Da vi ankom til gaten, vidste Lufthansa allerede, at flyet var aflyst, men i stedet for at informere os med det samme, valgte de at lade os boarde flyet. Vi sad fast i flyet i to time uden nogen forklaring, kun for til sidst at få at vide, at vi ikke kunne flyve, fordi det ville forstyrre deres øvrige planlægning.Denne manglende respekt for passagerernes tid og planer er uacceptabel. At holde os i uvished og spilde vores tid på denne måde viser en fuldstændig mangel på kommunikation og hensyn. Jeg kan ikke anbefale Lufthansa baseret på denne oplevelse og vil stærkt overveje andre luftfartsselskaber fremover.### Review of LufthansaI had an extremely disappointing experience with Lufthansa that I feel compelled to share. I had a scheduled flight that was canceled for no reasonable cause. The worst part, however, was how Lufthansa handled the situation.When we arrived at the gate, Lufthansa already knew that the flight was canceled, but instead of informing us immediately, they chose to let us board the plane. We were stuck in the plane for two hours without any explanation, only to be told in the end that we couldn't fly because it would disrupt their other schedules.This lack of respect for passengers' time and plans is unacceptable. Holding us in uncertainty and wasting our time in this way shows a complete lack of communication and consideration. Based on this experience, I cannot recommend Lufthansa and will strongly consider other airlines in the future. | 1 |
Lufthansa | English: My girlfriend and I were stranded in NY during Hurricane "Sandy" we should have been home the same day it arrived, we phoned the Lufthansa and were told we had to go to the airport to get vouchers for a hotel and food even though the hurricane was upon us.So we did that right away and when we arrived at the airport the airport was closed and we could do nothing. We went to the nearest hotel and called Lufthansa once again Lufthansa told us that we could just check in and order something to eat they would refund our money when we got home again. All in all, while we sat at a small hotel and rode the storm out we were rebooked about 8 times when we finally had been told we had been booked on a plane, we went to the airport and was told that we never had a place on the plane and they couldn't do anything about it, it was only when they saw that my girlfriend was 6 months pregnant that we were put standby for a SAS flight we got on the plane as the last two persons. So all in all a terrible experience we have not seen our money yet and we contacted Lufthansa right after we came home from the U.S. in early November its now the 22 of february 3 months later1Dansk: Min kæreste og jeg strandede i NY under orkanen "Sandy" vi skulle have været hjemme samme dag den ankom, vi ringede til lufthansa og fik at vide vi skulle tage i lufthavnen for at få vouchers til hotel og mad selv om orkanen var over os.Det gjorde vi så med det samme og da vi ankom der ude var lufthavnen lukket og vi kunne intet gøre. Vi tog til det nærmeste hotel og ringede endnu engang til Lufthansa som fortalte os at vi bare kunne tjekke ind og betale mad de skulle nok sørge for at refundere vores penge når vi kom hjem. Alt i alt mens vi sad på et lille hotelværelse og red stormen ud, blev vi ombooket ca 8 gange da vi endelig havde fået at vide vi var kommet på et fly, tog vi til lufthavnen og fik at vide at vi aldrig nogensinde havde haft en plads på flyet og de ikke kunne gøre noget, det var først da de så at min kæreste var gravid i 6 måned at vi blev sat standby til et SAS fly og kom heldigvis med som de sidste på det fly. Så alt i alt en frygtelig oplevelse vi har ikke set skyggen af vores penge endnu og vi rettede henvendelse lige efter vi kom hjem fra USA i starten af november måned. Det er nu 22 februar 3 måneder senere. | 1 |
Jet2.com | Enjoy flying with Jet 2, never experienced a delay yet..unfortunately a medical emergency on our return flight from Tenerife required an emergency landing in Northern Spain and it was 13 hours before we got back home. The crew were professional in what was a most upsetting circumstance | 5 |
Jet2.com | Enjoyable flight , | 5 |
Jet2.com | Enjoyable flight , comfortable, good helpful friendly crew | 5 |
Jet2.com | Enjoyable flight a nice staff Will fly again with the next year I've already booked | 5 |
Jet2.com | Enjoyable flight friendly and helpful service crew never stopped serving | 5 |
Grupo AirFrance-KLM | Enjoyable flight from Porto to Paris! Did my check in online on the Air France app. Flight departed on time, cabin crews were very friendly, attentive and helpful. The aircraft was clean and seat comfortable. Totally recommend Air France. | 9 |
Jet2.com | Enjoyable flight no complaints cabincrew very helpful | 5 |
Jet2.com | Enjoyable flight on time staff very good in airport and on board always fly jet 2 | 5 |
Jet2.com | Enjoyable return flights and easy check in both ways, always fly with Jet2 | 5 |
Grupo AirFrance-KLM | Enjoyed KLM's service! They had great service all along the way! | 5 |
Jet2.com | Enjoyed flight lots of room and service was good. | 5 |
Grupo AirFrance-KLM | Enjoyed flying with Air France from London to Vancouver via Paris Charles de Gaulle. The connection in Charles de Gaulle Airport was easy and fast. Boarding was really organised and cabin crews were attentive and friendly. The aircraft cabin was clean and looking new. The food was very good compared to other airlines and the inflight entertainment was great with lots of different kinds of music albums and a good choice of recent movies. I do travel a lot and so far Air France is one of my favourite European airline. | 10 |
Jet2.com | Enjoyed my trip to Morocco, but flight back was a bit delayed... | 4 |
Vueling | Enjoyed the flight and staff were nice.But choosing seating and different baggage rules, weight measurements was a nightmare, under seat, over seat, in hold.When we went to check in online there were two very back seats and slightly further to the front 5 payable seats.We left it and checked in at the airport where there were other seats available which we didn't pay for, which weren't available online check.In. Each step after the flight is paid for vueling charges. | 2 |
Jet2.com | Enjoyed the flight cabin crew friendly and polite | 5 |
Jet2.com | Enjoyed the flight to Gran Canaria. Well looked after by the crew. Arrived almost an hour ahead of schedule which was very welcome. A bit of a longer flight on the way home but again very well looked after by the crew. Good food and great shopping on board. | 5 |
Jet2.com | Enjoyed the flights but could have done with a bit more leg room, your planes must be getting smaller | 4 |
Ryanair | Enormous charge added to the cost of my flight for their "exchange rate". I did not agree to this and can't see how it's legal. I phoned at more expense to query it and was spoken to by a very rude member of staff who interrupted constantly and eventually hung up. Extremely disappointing and confirms that I will only book with them when I cannot avoid, I'll definitely pay another airline more for transparency. Hopefully I'll never book Ryanair again. | 1 |
EasyJet | Enough said, same a everyone else | 1 |
Jet2.com | Enough staff on hand to assist. Efficient. It works. | 5 |
Jet2.com | Ensure you have available on the flight what is on offer both in the shop brochure and duty free brochure.There was a plane full of paying customers. Why did the cabin crew concentrate on pleasing 6 problem mature woman to the detriment of the other customers.Senior members of the cabin crew should have taken control of this situation and not left it to the junior members of the cabin crew. Very poor. Spoiled the flight. | 1 |
Grupo IAG | Entertaining system was broken in both flights, which means it's the same aircraft that they didn't bother to fixMost confusing flight schedule from Barcelona, all the emails I received stated it's a 210pm flight, then the airport screen stated 3pm when we arrived at the airport, delayed to 5pm after we went through the securityI paid for lounge for the long wait then around 245pm it was changed to 315pm, when we rushed to the gate, it's delayed to 4pm | 1 |
Ryanair | Entire business model is to offer cheap flights but make their money by screwing you in every possible way. Can't check in within 2 hours? That will be €55 (4x the price of the ticket).Pay the little bit more and use EasyJet or literally anyone but Ryanair. | 1 |
Ryanair | Entry requirements to Spain changed over night & I am unable to travel. Ryan Air does not issue refunds, vouchers, or even a free flight change. To change my flights would have cost more than making new booking. DO NOT FLY WITH THEM. Every other airline is reasonable in these cases. | 1 |
Iberia | Environmentally oblivious.This is a review of the Iberia flights and Airline Lounge in Madrid.Lounge:Suboptimal environmentally... the lounge in Madrid doesn't offer anything to fill water bottles so you have to ask the lovely service ladies to do it (they did it for me no problem). If you don't see help about though (likely), your only option is to use multiple small plastic bottles.The shower facilities seem to leak, so suboptimal on the water wastage front...! The soaps and shampoos available are all packaged in single use plastics and the towels are wrapped in single use plastic. Who still does that?!It looks as though they offer theoretical recycling in the lounge as there are two bins, but neither is labelled so impossible to actually recycle. Ridiculous. 🤦ðŸ»â€â™€ï¸In other news, there is a good variety of food on offer including fruits. I didn't eat any so can't comment on quality.Flights:The pillows, duvets and mattresses in business class are wrapped in paper instead of plastic, which is a start, though why they feel they need to be wrapped at all is questionable.The headsets are not wrapped in single use plastic (or indeed anything), which is great.The food served uses single use plastics. | 2 |
Pegasus Airlines | Erbil to Ankara. I have heard good things about Pegasus Airlines which is why I chose to go with them. One of the best things was that I could purchase additional luggage online. However, their website is absolutely terrible. I could not purchase anything ahead of time, despite the many many links listed to do so. I could not purchase my ticket through their website, but had to do via kayak.com. I may have heard good things, but the website alone is enough to make me never want to fly with them again. | 2 |
Pegasus Airlines | Ercan to London Stansted via Istanbul Sabiha Gokcen. Pegasus ground staff at Ercan were helpful. My return flight was a morning flight, we were greeted politely by the cabin crew, they assisted me to put my hand luggage in the overhead bins. The flights were comfortable and both take offs from Ercan and Sabiha Gokcen and landings in Sabiha Gokcen and in Stansted went smoothly that my toddler slept through them. The safety video was quite cute with the superheroes. The negative thing I can think of is that some of the cabin crew are a bit difficult to understand. I had to ask my husband who speaks fluent Turkish to translate some of the things they said when they spoke the announcement in Turkish after the English. Apart from that there is really nothing else to fault with the airline. I see a lot of reviews complaining about leg room, plane size, if you want high service then spend more money on an airline who can cater for all your needs. | 9 |
Pegasus Airlines | Ercan to Riyadh via Istanbul. Pegasus was always known for being a cheap airline so not much was expected, but what I got was much worse than what I expected. First of all I wanted to change my reservation, so I did through the website, but my one of my connection flights were canceled automatically. I called the international CS number and they told me to make another booking for only the canceled flight and that my trip will stay the same. Then I emailed CS and was told that my reservation was now void after I made the new booking. So I called the Cyprus CS number to which a very disgruntled employee answered calling me "bro" and telling me to ask my embassy even though my issue had nothing with the embassy. When I tried to explain to him what had happened he hung up and when I tried again there was no answer. I filed a complaint through email to which I got no response at all they just ignored. Cue the day of the flight, I arrived 1.5 hours before take off, and the check in was so slow that I ended up running towards the plane because I was late. We boarded and the staff discovered that the check in employees had put stickers on 3 bags labeling them as carry on when they didn't fit and had to be promptly taken to baggage. One passenger was ejected from the plane before take off, so the cabin crew conducted a search to identify the owners of every bag in the overhead bins for security, except they missed 7 or 8 bags in a row 2 of which were mine. | 2 |
EasyJet | Error correlation number: 422d4938-5b63-bf07-06f0-9a91b1d71bd1 - this directed me to a useless botstill not resolved. What does this code mean? try employing some staff!!!!!!! useless | 1 |
Grupo IAG | Error made on 29th Dec 23 still not resolved. Their system pre…loaded my details when I logged in. Then I was instructed to enter traveller details. I had requested 2 tickets so when instructed to provide details I started with my name as lead traveller and that was it error made, we had 2 travellers both with the same name both me.So I've been trying to sort this out ever since, the only thing I get from them is call them, but I am disabled and can no longer speak clearly, they ask me to speak up and that starts my throat bleeding and I have explained this time and time again. Are they all just stupid or is it another instance of a system where they have to speak to you to get the same answers as I have provided many, many times | 1 |
EasyJet | Error messages whilst trying to book with easyjet online. No tel number found to contact them as requested. Online chat very unhelpful. Told to retry but price would likely be higher. | 2 |
EasyJet | Error rectified with ease, confirmation sent promptly. Great customer service. | 4 |
Iberia | Es una vergüenza que una empresa de tantos años como Iberia, trabaje con la agencia Travelgenio/Travel2Be.En Diciembre 2020, he comprado un billete de Iberia a través de la agencia Travelgenio. A los pocos minutos he cancelado el billete, para lo que he llamado a Iberia.Iberia me ha confirmado que el billete se habÃa cancelado correctamente, pero que también debÃa llamar a la agencia para informarles.Les he llamado y me dijeron que el billete habÃa sido cancelado y que en cuanto Iberia lo confirmara se me reembolsarÃa el dinero.Cansada de la misma respuesta de parte de Travelgenio, después de tres meses he llamado a Iberia para que me confirmen que la agencia habÃa solicitado el reembolso. Pero me confirmaron que Travelgenio nunca ha solicitado tal reembolso.Entonces le pedà a Iberia, que me enviaran por correo la misma información que compartieron por teléfono y me dicen que no pueden compartir la misma información que acababan de confirmarme y que no tienen correo electrónico donde puede escribir mi queja.Resulta que las quejas solo se permiten por la página web, y para ello necesitas numero de reserva y de billete electrónico, el cual el sistema no reconoce si la reserva fue hecha por medio de una agencia.A todo esto, la persona que me atendió terminó colgando la llamada. Qué profesionalidad!En conclusión, Iberia trabaja con agencias de dudosa profesionalidad y no permite quejas a menos que hayas volado con ellos.Si te pasa algo en el aeropuerto o con personal de oficinas, no puedes quejarte. Es esto legal en España?Vergüenza!!!!---------------------------------------------------------------It is a shame that a company with so many years as Iberia, works with the Travelgenio / Travel2Be agency.In December 2020, I bought an Iberia ticket through the Travelgenio agency. In a few minutes, I have canceled the ticket, for which I have called Iberia.Iberia has confirmed that the ticket had been correctly canceled, but that I also had to call the agency to inform them.I called them and they told me that the ticket had been canceled and that as soon as Iberia confirmed it, the money would be refunded.Tired of the same response from Travelgenio, after three months I have called Iberia to confirm that the agency had requested a refund. But they confirmed to me that Travelgenio has never requested such a refund.So I asked Iberia to send me the same information that they shared over the phone by mail and they tell me that they cannot share the same information that they just confirmed to me and that they do not have an email where I can write my complaint.It turns out that complaints are only allowed through the website, and for this, you need a reservation number and an electronic ticket, which the system does not recognize if the reservation was made through an agency.To all this, the person who attended me ended up hanging up the call. What professionalism!In conclusion, Iberia works with agencies of dubious professionalism and does not allow complaints unless you have flown with them.If something happens to you at the airport or with office staff, you cannot complain. Is this even legal in Spain?Shame!!!! | 1 |
EasyJet | Esami, my customer service agent was very helpful which was a stark contrast to the previous advisors who seemed to go out of their way to unhelpful | 5 |
EasyJet | Eshan was amazing, fast responses, helped with what I needed, no issues throughout the conversation. Very happy with the service! | 5 |
Air Europa | Español:Me disponÃa a viajar con ellos en breves, pero por un contratiempo me vi obligado a solicitar la cancelación del vuelo al dÃa siguiente de haberlo reservado y con una antelación de 1 mes hasta la fecha del propio vuelo. Pues bien, cual ha sido mi sorpresa que me comunican desde la agencia intermediaria (Booking) y desde la propia Air Europa, que la reserva no es reembolsable. Según ellos al no ser reembolsable no me devuelven ni un euro del billete pagado. Esto me parece de una gravedad EXTREMA y debe ser puesto en conocimiento de todos y cada uno de los clientes que con ellos vayan a volar, para que tengan totalmente claro el viaje antes de reservar un vuelo con esta compañÃa, ya que en caso de anulación perderán su dinero por completo.English:I was going to travel with them soon, but due to a setback I was forced to request the cancellation of the flight the day after I booked it and 1 month before the date of the flight itself. Well, to my surprise, the intermediary agency (Booking) and Air Europa itself informed me that the reservation was non-refundable. According to them, since it is non-refundable, they will not refund me a single euro of the paid ticket. This seems to me to be EXTREMELY serious and should be brought to the attention of each and every one of the customers who are going to fly with them, so that they are completely clear about the trip before booking a flight with this company, since in case of cancellation they will lose their money completely. | 1 |
Wizz Air | Español:No vuelvo a volar con la compañÃa.A parte de que facturas la maleta con una máquina y no puedes consultarle ninguna duda a nadie por ello. Los muy sinvergüenzas no especifican que si llevas una mochila a parte de la maleta facturada (la cual pagué cuando compré el ticket) y al no ser priority, te hacen pagar 60€ por ella. A eso hay que sumarle que los empleados que están antes de que subas al vuelo son unos maleducados y te amenazan con no subir al vuelo cuando les pides explicaciones o su nombre para poner una queja en Internet. La chica que me atendió en el aeropuerto de Viena tiene una marca distintiva en el labio (una cicatriz), es rubia, joven, con cara de mala hostia y pocas ganas de trabajar.Tan mala fue la atención y el servicio que no fuimos pocos los que tuvimos que pagar los extras que ellos nos decÃan con amenazas.Aún sigo sin saber si cuando llegue a Bilbao necesito coger mi maleta facturada o no. Ya que 3h más tarde sale mi vuelo a Santiago de Compostela. No entiendo como un trabajador se niega también a responder esta pregunta, ni sabe responderla.No me quiso dar su nombre la maleducada y poco profesional que me atendió, y su compañera saltó a atacarme también cuando solo le pedà su nombre para poner una reclamación, ya que estoy en mi derecho de hacerlo. Parece una guarderÃa el embarque, facturación y cualquier servicio con esta compañÃa.English:I will not fly with the company again.Apart from the fact that you check the suitcase with a machine and you cannot ask anyone any questions about it. The very scoundrels do not specify that if you carry a backpack apart from the checked bag (which I paid for when I bought the ticket) and since it is not priority, they make you pay €60 for it. To this we must add that the employees who are there before you board the flight are rude and threaten you with not getting on the flight when you ask them for explanations or their name to file a complaint on the Internet. The girl who helped me at the Vienna airport has a distinctive mark on her lip (a scar), she is blonde, young, with a bad face and little desire to work.The attention and service was so bad that there were many of us who had to pay the extras that they threatened us with.I still don't know if when I arrive in Bilbao I need to take my checked suitcase or not. Since my flight to Santiago de Compostela leaves 3 hours later. I do not understand how a worker also refuses to answer this question, nor does he know how to answer it.The rude and unprofessional person who treated me did not want to give me her name, and her colleague also jumped to attack me when I only asked for her name to file a complaint, since I have the right to do so. Boarding, billing and any service with this company seems like a daycare. | 1 |
Vueling | Esperienza pessima, a tratti surreale. Dopo 11 mesi stiamo ancora aspettando il rimborso. Assistenza clienti inesistente, mai. Non volerei Vueling neanche se fosse l'ultima possibilità al mondo, Vergogna immensa!Inserisco il testo in inglese mandato alla compagnia.On 22 July 2022 we were supposed to leave Rome Fiumicino for Santiago de Compostela, with a stopover in Barcelona, at 13.25 on an Iberia -Vueling flight. The plane left more than 2.5 hours late and of course we missed the connection with the flight leaving Barcelona at 16.30. We also missed the connection with the next flight departing at 9.30 p.m. from Barcelona to Santiago because the flight was full. In fact, Vueling had not been able to schedule our boarding on that flight in time!We were therefore forced to sleep for 3 hours in Barcelona and take the 8 a.m. flight to La Coruna on the next morning and then from there to Santiago, where we arrived late in the morning of 23 July, i.e. the day after the scheduled arrival. As we had booked, and paid for, the hotel in Santiago on the night of 22-23 July, we ask for a refund. We also complain about the inadequate assistance both in Rome and especially in Barcelona where the Vueling staff was thoroughly absent. Therefore, since we arrived at our final destination more than 3 hours late (in fact more than 12 hours late the next day), in accordance with the case law of the Court of Justice of the European Union we request financial compensation in the amount set out in Regulation EC 261/04, i.e. €250,00 per person.On 21/08/2022 we sent two separate claims for compensation:- No. 05318988 on behalf of F. D. L.- no. 05318962 on behalf of V. M.to which Vueling replied that they would contact us shortly, but to date, 27/07/2023, we have had no reply/refund. | 1 |
EasyJet | Essentially, car hire through Easyjet is a literal scam. We paid money, alongside our flight, and simply got no car. And Easyjet refuse refund, despite not even disputing that they failed to supply, or attempting to justify why!We turned up to (sub-contracted) car hire company Surprice in Milan, who declined to honour the "voucher" (what I would call "receipt for service already paid for"). The reasons for refusal were entirely spurious, too long to write here, but suffice it to say that we had to wait in line for over an hour behind about ten other people, *all* of whom had their vouchers declined for the same reason. All of the queue, late in the day, had no option but to pay the same car hire company the on-the-day rack rate for a new car hire on separate terms, as there was nowhere else to go. A pure scam.But *this* review is about Easyjet. So, Easyjet refused us a refund. On what basis? Well, this is where it gets weird. They didn't attempt to justify, or claim "nothing to do with us". No. Easyjet *official position* is that Easyjet Ts and Cs are "non-refundable". So, even if you don't get the service you paid for, and turned up at the desk on time, so you didn't cancel at all…..they still aren't going to refund you. That's right, they genuinely think that failure to supply isn't covered by Consumer Rights Act 2015, as a cause for refund……Needless to say, we will be seeing Easyjet in Small Claims Court. I just want to see them trying to hold this ridiculous position in front of a judge. I don't want to waste courts time, but I've gone round the loop several times with Easyjet, and they are sticking to the same bizarre claim! | 1 |
Eurowings | Euro Wings is the worst airline I've ever flown with. They charged me 35 euro for a carry on item despite it fitting in the size requirements and it fit in the bin. They were rude and not pleasant at the desk. Never flying with them again after this experience! | 1 |
Eurowings | Euro wings is a despicable company. They offer international flights from Europe to the US but requires that you pay for your food, and drinks, and snacks. We have flown overseas many of times including Japan Airlines, Swiss Airlines, American Airlines, Canada Airlines and they all provide food, and drinks for free for all customers. Beer and wine of course cost money. They offer free headphones, pillows and covers. Euro wings charges 4 euros for headphones and 5.99 for covers. The movie selection was inconsiderate as most movies didn't have subtitles. Our credit cards were stolen along with bags and passport and all we had was cash and they didn't accept any cash transactions, so we were on a flight for almost 10 hours where we could drink nothing but water and they only offered that 4 times. It was a small cup at that. I'm so disappointed in their services that we canceled our next trip through them, we I'll pay the same price through Japan Airlines and will receive quality services. Japan Air also offers you a warm wet washcloth once you arrive to wash your face after a long international flight. This should be a full disclosure on your website that you don't even provide a snack or peanuts, or a meal and It's really a sad shame!!! | 1 |
Eurowings | Euro wings shocking I wanted to make a correction on a surname . 70 euro in there policy it states . then I ended up paying for the flight again so my flight from uk to Germany was 680 pounds .. and then I couldn't check in on there ap or in there web site .. costumer service no use at all couldn't or wouldn't answer me why Iv had to pay for the flight again .. completes lol 😂 there no use at no Email back what so ever .. | 1 |
Lufthansa | European short haul business class can not be compared with international, the seating is very different normal standard class seats with a spare seat in the centre. However for this short flight it was adequate. Service onboard was friendly, if a little mechanical. Food served was pretty nice with very tender beef with mashed celeriac and, a chocolate pudding and delicious bread roll and butter. A wide choice of drinks were offered, wine, beer, soft drinks, tea coffee etc. The flight attendant came around several times on this short flight offering further drinks and tidying up. We also received the very tasty Lufthansa branded chocolate. | 8 |
Eurowings | Eurowings Discover flight was very Smooth. Delay of 30 Min but due weather. Seat in premium economy was quite comfy. Meal service was very good. Hot meal, two choices pasta or meat. Shrimp noodle salad and mousse au chocolate and hot buns. Pre lading meal was hot Mac and cheese. Flight attendants were very nice and went with the drinks trolley very often through cabin. Only the aircraft was in a poor condition. 18 years old and toilets fixed with tape etc. Only drawback we were booked on a flight with one connection and were send to two connection Paris-Panama-Bogota due to Lufthansa cancelled the flights. Refused to book us on other airline. | 7 |
Eurowings | Eurowings Website is full with bugs. I am not able to book my flight, and several times before the payment this website has changed the flight dates. Via mobile phone this website is even worse. | 1 |
Eurowings | Eurowings booking from Budapest to London via Stuttgart, both flights operated by Czech Airlines. Both flights took off and arrived on time, cabin crew were kind, and I specifically liked that we could see where we were on the screens during the flight (this is not a thing for other airlines with A320s and the like). The only concern I have is that the aircraft on both occasions looked old and quite worn, so my feeling of safety was not 100%, and the seats weren't the most comfortable. | 8 |
Eurowings | Eurowings cancelled a flight and won't give back money to customers (only vouchers). I sent 5 emails which were repeatedly ignored. Worst flight company ever! | 1 |
Eurowings | Eurowings cancelled my flight from London Heathrow to Cologne by e-mail with 13 hours notice. Just like this. No explanation given. And the refund process is deliberately made complicated. I asked for a refund, but the website says I had asked for a voucher.Also, who refunds me for hotel costs and lost business? | 1 |
Eurowings | Eurowings cancelled our flight from their side and didn't inform us in time. I had to call 4 times only to get the information that they're not entitled to do refunds. One of the most unprofessional airline including callcenter I ever seen! | 1 |
Eurowings | Eurowings did not communicate at all they cancelled the flight and sent a email 3 hours later to tell us, we where stuck in Hamburg airport and managed to pay a lot of money and book onto a BA flight to get home. I have not heard anything from Eurowings since I have just tried to claim for compensation to cover the cost of the BA flight and there website has said I am not initialled to compensation. Further more they have deducted the money from my account for the flight and now I am in the process of trying to recover this.I understand there was a IT outage but from what I saw all of the major airlines had systems in place and continued to operate. Eurowings communication and handling of the situation is disgusting. | 1 |
Eurowings | Eurowings did not manage to handle my daughters bag. Upon arrival they were unable to provide a working email or telephone number for contact, nor an appropriate form. Phonecalls were useless because they kept relaying from one number to another. So after five days, we still do not know where the bag is. As one pays a lot for a checked in bag, I find this completely unacceptable. | 1 |
Eurowings | Eurowings does not even deserve one star. By far one of the worst airlines in the world. I had to pay 50$ ekstra to take an extra item on board a connecting flight, even tho I could easily have packed it in my checkin bag at the airport of origin. At the checkin of my first flight this was not a problem, but on the connecting flight I had to pay ekstra. Has never ever happened anywhere else, after several years of backpacking around the world. The boarding is complete chaos both at the gate and inside the plane. The Eurowings employees behave awful and both flights were delayed by more than half an hour. Do yourself a favour and fly with someone else. | 1 |
Eurowings | Eurowings doesnt care about Pandemic Corona virus while world is collaborating and all airlines are cancelling free of charge. As if it's not enough bad reputation, their customer services can only say " Mam, I can't cancel your flight" when you say that you're rude, I want to talk to your manager, she hangs up on me. Scandal!They asked me to rebook my flight while I don't even know if we will be able to go out from our home for the next months. | 1 |
Eurowings | Eurowings flight from Newcastle to Düsseldorf. Was delayed 2 hours so I missed my connection with LH. The main problem I had was no information on the ground at NCL and ground staff very rude. I have to say the same about the cabin crew on this flight. Also stuck on the tarmac for 45 mins due to the fact that we missed our slot. At least LH helped me (they where excellent). | 4 |
Eurowings | Eurowings flight operated by Avion Express Malta. No business class available. No extra legroom. Seats not cleaned. Cabin crew really annoying and doesn't care. And they stuff others handbags on top of yours without being gentle. Just slam and press it in and close the lid. | 1 |
Eurowings | Eurowings international flight on the route Frankfurt - Tampa. This is what passengers were given in a 10-hour flight. Beer, alcoholic beverages, even Chinese headphones for money. The size of the food is simply microscopic. At the second meal, snacks were distributed, but there was not enough tea and coffee for everyone. I have never met such a shameful voyage. I do not recommend using the services of this airline. | 3 |
Eurowings | Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and LOTS of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed! When our luggage failed to arrive in Lisbon we were sent to an abusive third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered.They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again. | 1 |
Eurowings | Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and lots of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed. When our luggage failed to arrive in Lisbon we were sent to an third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered. They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again. | 1 |
Eurowings | Eurowings is a very bad company, they cancel flights often and customers have to wait for refunds for months. If you call their helpline, you have to wait for hours, just to hear some excuses. If you contact them through e-mail, Twitter, or FB, you will receive some useless copy/paste excuses. If you book Eurowings you can just hope that your flight doesn't get cancelled and that there are no problems, because if you need any assistance from Eurowings, then you are lost! | 1 |
Eurowings | Eurowings is generically no joy to fly with. It’s a low cost airline with horrendous high prices. It belongs to Lufthansa, so one may enjoy some miles on the frequent flyer account and at the airport the benefit of a lounge when you book a higher fare. But onboard, regardless of frequent flyer status or fare, it’s all the same (if you fly economy). They offer sometimes also „business class“, where the only difference is you can choose from the buy-in-board menu part of the items for free. Whatever, things can get much worse if you fly with their wet-lease partner Avion Express Malta cramped seats! Unbearable little seat pitch, uninspired cabin crew, dirty cabin. This all for and on behalf of Eurowings. So next time, check with whom you are flying, when booking Eurowings. | 3 |
Eurowings | Eurowings is owned 100% by Luft Hansa. I was robbed on my return flight which was done by this Airline. They charged me 66 Euros for my cabin bag of 8 kg. This information was never given by Luft Hansa. Also the Turkish ground attendant by the Gate at 17.00 pm in Köln was smiling and laughing when she gave me the information. I will in the future never book Luft Hansa Nor Eurowings. | 1 |
Eurowings | Eurowings is owned 100% by Luft Hansa. I was robbed on my return flight which was done by this Airline. They charged me 66 Euros for my cabin bag of 8 kg. This information was never given by Luft Hansa. Also the Turkish ground attendant by the Gate at 17.00 pm in Köln was smiling and laughing when she gave me the information. I will in the future never book Luft Hansa Nor Eurowings.See more | 1 |
Eurowings | Eurowings is probably the worst company to fly with. I have to use them frequently flying from STN to HAJ. In teh last 3 months and over 30 flights they have cancelled 20, delayed 8 and had 2 on time. Customer service does not exist. P Lease avoid at any cost. | 1 |
Eurowings | Eurowings is the worst - stay away2 staff in dusseldorf AirportNatashaBrenesFlight got cancelled in Heathrow Airport for 1.5 hours to dusseldorf airport. Then we missed the connecting flight to Monte Nagro Instead of booking an alternative flight to Monte Nagro, they sent us back to the UK.My family got nepali passport where transit visa isn't needed if the final destination doesn't require one.Firstly, the blonde Lady lied to us saying we cannot use any other transit where the border police said we can.Secondly, when I asked why don't the euro wings book us a flight to monte nagro via Istanbul which was departing later on, she said said that her colleague doesn't want to, but we can book the same flight with our own money.Thirdly, with their incompetency and lack of professionalism, the blonde woman had the guts to say to us that she's been working for us for the past hour like she is doing a favour to us. She works for the company ' Euro wings ' getting paid to do the job and accommodate us the customers of Euro Wings in the best way on any circumstances or unless they don't take money from us in the first place. | 1 |
Eurowings | Eurowings is the worst airline company. They asked me to pay for the check in as I didn’t do it online and I refused, and then went out off the line did the check in online. They lost our luggage and we have not heard back from them as no one is responding. It is uncertain if we will get our belongings back. I will never book again with Eurowings. | 1 |
Eurowings | Eurowings kept changing the day of our flight and ultimately canceled it entirely. I've been sending them countless emails over the past month asking for a refund and only get back automated replies. I've also tried calling them but they no longer answer their phones. Today I awoke early to try calling them one last time (6 a.m. Germany time) and got the usual recording saying the hold time would be less than 20 minutes. Over an hour later still no response and I gave up. There are no options on their website for refunds, just credits. We will be unable to travel for the foreseeable future so a credit is useless. This company is obviously planning on keeping everyone's money. They should be driven out of business! | 1 |
Eurowings | Eurowings lost my luggage - no contact from eurowings or AHS lost and found company. Complete the lost luggage report at the airport and only 1 set of documents emailed to me. Not replying for my email and calls for 7 days! Once I managed to reach customer helpline they put me on hold checking references for over 25min each time. No expenses covered, no information about the legal liability! Absolute nightmare! | 1 |
Eurowings | Eurowings lost my luggage on a trip from jersey to Berlin. It has now been almost 5 weeks and despite innumerable e mails and telephone calls no one will get back to me. The only time I did receive an e mail was when I asked for a claim form as it had been over 21 days and my baggage was officially lost. They are very quick to answer when you want to make a claim against them. I was told my baggage had been collected and therefore I could not claim. I e mailed to ask where, when and by whom, nothing back, absolutely nothing. This airline is a joke…. Do not travel with them, they are worse than useless, a bankruptcy waiting to happen. Shame on LUFTHANSA, this is their subsidiary | 1 |
Eurowings | Eurowings lost my luggage on the 2 of July. Now it is almost week and i didn't get any news about my luggage. All my holidays I spent without my medicine, clothes, swimming suits and clothes for my child. Now I have to go to the next destination and there is no possibilities to get my luggage there. Communication with Eurowings is very poor. I found that a lot of people have the same problems with this Airline. I am really very unsatisfied with this experience and please be aware before your trip with Eurowings. | 2 |
Eurowings | Eurowings lost our luggage twice! There and back. It took three days to get our luggage in Stuttgart. We had only one pair of clothes in our carry on. We also had to borrow a comb and pay extra for a toothbrush, toothpaste, and a razor at the hotel. Keep in mind most stores were closed on Sundays and most closed at 8pm during the week. We had to buy shampoo at the Aldis by our hotel and sleep naked. We also had to wash our clothes in the sink with shampoo. Then on our way home the check in was horrible. There was no signs on where to go and the employees were no help. We asked them where to go but they told us wrong. Eurowings airplanes must be old because when we were taking off the lights flickered and there was rattling. Their seats are pretty uncomfortable and there was no headrest. Then at the Berlin airport we had to walk to a different terminal and wait in line for about 45 minutes for passport check. Then when we arrived in the terminal it looked like a third world country. Like an air force base in Afghanistan. Then the boarding line for the flight to Toronto was chaos. Nobody knew where to go and you couldn’t hear the workers over the speaker. Then when we landed in Toronto at the baggage claim we waited for about 30 minutes trying to find our luggage. How can one airline lose our bags twice in one week? We then had to wait in the lost baggage line for 50 ish minutes because there was only two employees. We then got our luggage about three days after we got home. I wouldn’t ever fly Eurowings again. I would rather pay extra for a better airline than losing my luggage and not being able to enjoy my vacation. | 1 |
Eurowings | Eurowings staff insist on seeing evisas multiple times at multiple checkpoints but do not accept official government systems. They asked for uk immigration although they claim not to be able to use share codes provided by UKVI and wanted access to my phone when logged into my immigration portal. They also do not communicate with one another. After passing their immigration check (separate and after airport border control) they made me again prove immigration status at the gate (not accepting UKVI official share codes) causing me to almost miss my flight. | 1 |
Eurowings | Eurowings to the rescue!2 days before we were about to set off to Prague on our honeymoon, easyjet cancelled our flight out and couldn't offer an alternative. We found an available flight with eurowings and took a punt. The service we received with eurowings was flawless. Very clean plane, crew were very friendly and everything was swift. The next morning (in Prague) we noticed that easyjet had again cancelled our flight, the return flight! Once again we re booked with eurowings and the return trip was just as pleasant.We will definitely he using Eurowings again! | 5 |
Eurowings | Eurowings website is getting intolerable. I booked two flights for this friday in and out of berlin. i know i booked them on the same day because i had to be careful when clicking on the same number twice. when i picked my flights everything was correct. then i geo the email for my tickets and the EW website booked me to fly in on the day before. what BS. i had to go back and change to the same flight i was supposed to be on and they charged me 85 euros more and charged me a second time to reserve my seat. what garbage. they could do this to people all week. you should use a travel site or find another airline. eurowings should fire theit IT team. | 1 |
Eurowings | Eurowings you are teriblle you are cannceld my flight 3 times not my Mony return. I call you no unwser, i send every day e mail , e mail dosent exist anymore. By the EU low you have to refund the Mony. I flight so many times whit eurowings never again this situation will go whit virus soonor or later but whit you eurowings never again u will flight. I will rother pay next time litlle bit more mony than flight whit you. | 1 |
Eurowings | Eurowings' customer service is the worst there is!! Plus they do everything they can to save money and not action as promised. I've received an advance email informing me that my flight will change to one day later than was scheduled. Before acknowledging that email I contancted their customer service (minimum waiting time 35 min) and they said to book a hotel for the extra night and they would reimbursed the fees. I asked to have that in writing and they refused saying that I need to send the receipt from the hotel to a specific email address which I did but I had no response until now (more than 2 months).Upon my return from my trip I contacted the customer service again and ask to see what happens with my reimbursement. They said that since I send that email there is nothing they could do even if its been so long and I was clearly didn't get any response. When I asked them to contact their colleagues or transfer me to the people dealing with such a cases they said they can't connect me with that department and its only via email which again they don't respond. So basically they say various non-sense trying to frustrate you and give up the case so they don't have to reimburse anything. | 1 |
Eurowings | Eurowrings lost one of our luggage, they never updated the online claim module, they never contacted us by email, phone or sms. We called and write multiple times, with over 1 hour waiting line. The call center is in German, the people answering speak very poor English or pretend to do it. It never happened to be treated this way when we lost a luggage, it feels like a scum and it is shameful no one take responsability or accountability. | 1 |
EasyJet | Eve you big smelly horrible cow. You stink and your customer service skills are on the floor. Never have I witnessed such a horrific experience. You deserve to work in a pig farm. Horrible cow. | 1 |
Ryanair | Even 1 Star is too much for this ...airline, they are a real modern thief and using any opportunity to steal your money, I would never ever get flight from them and recommend everyone stay away from them if you value your health and well-being | 1 |
EasyJet | Even 1 star is too much for that company. Ä° booked flight just because there are no other options we have, if you do please pay extra and don't fly with them. They say you can change your flight which you pay more than actual ticket price if you do. | 1 |
EasyJet | Even 1 star is too much for this company, they are real thieves. £600 thrown away. A customer support useless, a process that looks fake or with the ultimate goal to discourage you turning in circle. Some support webpages are Error404… Reading the reviews of other customers here, they definitely don't take into account pur feedback. You should be ashamed EasyJet! We'll share our experience with everyone and everywhere! Shame on you! | 1 |
EasyJet | Even 1 star is too much for this company. My luggage was delayed by one week. I had to buy clothes and it's been 7 weeks, I haven't received any compensation. None of my messages was answered. The claims team can ONLY be reached by email. It was my first time flying with them, it will certainly be the last time. They are not even that much cheaper if you have luggage with you. I flew with them because the flight time suited my schedule better. AVOID this BAD company at all cost. | 1 |
Grupo AirFrance-KLM | Even 1 star is too much. Had to pay 70€ for overweight hand luggage where they allow only 12kg for 2 hand luggages. | 1 |
Ryanair | Even 1 star is way too good rating for this companyWe delayed 2h 45mins just enough time before the 3h window that they would have to refund us the money by lawAwful experience and i hope this cowboy 🤠fleet gets bought in near future by a proper airline company!Thanks for making me change plans Ryanair | 1 |
Ryanair | Even a one star is to many. From start to finish, hidden charges, rip-off, any amendments and it will cost you. Stay away is my only advice. Inflexible in every aspect of the company, starts at the top. Avoid…. | 1 |
Vueling | Even after 6 months, the Customer service didn't contact us and the problem was not solved!!! | 1 |
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