Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
SAS | Even being both Star Alliance Gold pax we had to proceed through automatic checking and tagging. And then wait and wait and wait for luggage drop. Singapore Airlines lounge was great. Service on board was on a paid base only, with stupidly high prices. Aircraft was perfectly new and clean. | 8 |
Ryanair | Even checking in online makes you spit blood. Checking a family of four in, and are allocated 4 random spaced individual seat - having to pay to group us together. Checking in on the return flight is not possible yet, and will have to be done while on holiday - Great.Never again. | 1 |
Pegasus Airlines | Even coffin is looser than their seats.Zero respect for customer.All the passengers being gatheted in such tight space would visualise herds and flight attendant resemble cowboys, just like Rawhide! | 1 |
Ryanair | Even during Covid they have answered the Chat (although took a while) refund due soon. Thanks | 4 |
EasyJet | Even for an automated service it gives little or no detail | 1 |
Ryanair | Even from eldery people which are not really familiar with online inchecking they charge the maximum of EUR100! It was only 2 minutes extra work for their hostess. I was shocked and you need a creditcard to pay without you can't pay! | 1 |
Grupo AirFrance-KLM | Even half a star would be too much!AF delayed my flight from AMS to CDG for no particular reason (all other flights that day left on time as per schedule). This caused me to miss my flight to ICN - having to spend the full day at the lousiest airport in the world. AF did nothing to help. They did not even acknowledge that they were at fault! | 1 |
Wizz Air | Even if I had online check-in I had to stay in queue for another 2 hours to have it done in the airport. They charge you for a 3 hours flight more than a business flight to Barcelona or Turkey. | 1 |
Pegasus Airlines | Even if its a low budget airline, the crew could say hello when entering the plane, instead of that, the crew member simple stood at the entrance with arms crossed. Seemed we were all unwelcome. Most of the staff unfriendly and no smile at all. Unfortunately i have no other choice then Pegasus to fly to Berlin as fast as possible, but their rudeness alone will make me choose a longer way next time. | 2 |
Ryanair | Even if legally accepted they did not let me travel because the plf dowloaded from the embassy website, printed and filled in....no time to do that online cause there were only 3 persons on the desks and a lot of passangers lost or risked to lose their flight in schipol | 1 |
Ryanair | Even if the company is struggling to improve its image and brand, they conceived the worst and most evil tricks in their booking process to make you feel the pain when traveling with them. Out of 3 recent flights, booked together with my wife, they were able to "randomly " sit ourselves 20 rows apart each time, obliging us to pay the premium feature to sit close together.They shall be sued for their evil practices. | 1 |
Iberia | Even if you a plus member they cant offer any help! | 1 |
Grupo IAG | Even if you have tickets and show up at the check in desk in time you may not get a seat on the plane.They book more passengers then there's seats in order to make more money. Even worse is that they make you wait until the flight is boarded before a complicated process starts to book you on a new flight, book you at a low class hotel, give you bus tickets to the hotel and compensate economically.We arrived at the airport 3 hours early to check in. They told us that the plane was overbooked and that we hadn't got any seats. We couldn't get new tickets and compensation right away so that we had been able to do something of our choice with the time till next day, but had to wait at the gate until boarding was completed to see if some other passenger didn't show up!!! It's part of their policy. We were extremely annoyed and it was a really sad way to end a lovely week in London. Shame on British airways! They shouldn't shame Britain by using its name! | 1 |
Grupo IAG | Even o e start as too much to rate BA them don't even care about the customers anymore . | 1 |
Lufthansa | Even one star can't do the justice. Terrible and horrible dealing of COVID-19's impact and very discriminating and unpredictable fee waiver policy. It's a complete mess including its website and never functioning service center. Even considering the role the exceptional situation is playing, this unprofessional management of the crisis tells a lot about its capacity. Not worth the exorbitant price and fee. | 1 |
EasyJet | Even one star cannot be deserved as this service in my opinion is nul, especially EasyJet Customer service of Bristol airport. For a lack of assistance from their side and the arrogance of the service Manager today my mother, of 84 with reduced mobility, and I have lost these flights : Bristol to Paris Orly x 2 persons + Paris Orly to Djerba Tunisia x 1 person + Paris Orly to Bristol x1 + one night booked and confirmed in hotel accommodation in Paris + 5 Bus Tickets from/to Cardiff Bristol +Uber rate of 80£.All these lost because my mother has an extra UE passport and UK BP residence since more than two years when she come from Italy, but all these were bot sufficient for them. My mother could not show the Biometric permit of residence of Union European states. When one of them asked my mother to give her this document I apologise for not having been aware of this and that I could show her a scanned copy from my mobile, she has just rejected everything saying that they absolutely need the hard copy of the UE permit otherwise my mother will not be able to travel; no one of the whole staff showed a willing to help us . I was just sad and look desperately for a fast solution. I then have asked for an Uber driver to bring me the hard copy from my house in Cardiff. The driver sent me the ETA via WhatsApp which was 35 minutes before the flight time, I informed them about this. At the meantime I received twice that the flight has been delayed by 10minutes every time. But when finally got the document with 20 min of delay, they said me that I am too late and that I will miss my flight they simply asked us to wait for the subsequent flight but then we were told that this has been fully booked. The day was like a nightmare. My mother on her chair was very sad and depressed EasyJet staff were ignoring us and our and no one f them cared: What kind of CUSTOMER CARE is this!!EasyJet at least could have helped us with this by asking some kind of assistance to the border police, they could at least show is that they are trying their best to not make us losing all this money and nerfs. I know there is a law after Brexit but everything could have been resolved smoothly and reasonably given that not all persons are updated about any regulation.EASYJET is causing a lot of damage to particularly the weak category of travellers and I personally hope this tragedy will not go for longer. | 1 |
Vueling | Even one star is a compliment to this airline. Worst airline I have ever travelled with. When boarding our flight as husbands birthday holiday, the self check in area was having issues reading my passport and said it had expired, it expires in 2030! Once approached by a member of staff we were told that the machines don't always work and to go to another counter. There was around 10-15 other passengers having issues with the same airline and on the same flight as us. We were sent to GGS counter where we had to wait as there was only 2 counters open. Once we had reached the front desk we were told we were too late to board and had to pay for outgoing flights. We pleaded and explained that we were at the self check in counter and then sent into this que where we clearly had to wait. Vueling had told us that, they had to be strict! We had checked in online, all they had to do was take our bag on board!We were not the only passengers left and I had explained that we were going for my partners 30th birthday and we weren't actually late. They denied boarding and I had to pay £250 to get onto the next flight which surprise surprise was delayed! It departed 30-40mins after the departure time and the staff on the flight had no concerns for groups of people shouting and swearing on board, whilst young children were flying on this flight. I would never recommend this airline nor fly to any country using this airline ever again. | 1 |
Ryanair | Even one star is much. They are theives. Never travel ever in this flight . Most rediculos , disgusting flight. They are scammers. It's disgusting. They have charged 60 euro just for a little bag. Don't fly with Ryanair | 1 |
Vueling | Even one star is overrated for this customer-unfriendly airline taking your cabin trolley off you for checking in your bag at gate - despite the flight is 3/4 full and plenty of space in the overhead lockers. Appalling service staff at gate. 0 stars! | 1 |
EasyJet | Even one star is too good for them.Such a scam, and racist employeesCharge me one small hand bag for 58€ and mocked me very rudely. | 1 |
Ryanair | Even one star is too much for Ryanair.They charged me for €50 at the airport because their website did not function properly and did not let me verify my identification via mobile prior to the departure.The customer service is terrible (I wish I could find a more sever word for this to express how annoyed I am with them)Just avoid this airline to minimise any headache on your journey. | 1 |
Grupo IAG | Even one star is too much for them they deserve nothing! I travelled from Manchester to Turkey with connection in London. however Turkey was not my final destination and I was travelling to another country. In Manchester airport I asked if our bags will go all the way to Turkey and they said yes. In Turkey we were told your bags have been left in London possibly because flight from Manchester to London had one hour delay!!!!After one week of waiting I received my luggage with missing item( of value of 120£) and other bag was almost crashed!Sent an email to British Airways and all they said was we cannot do anything you should've put your stuff in hand bag! How I could put big items in my hand bag? Who is responsible for one week of my holiday that was ruined because I did have nothing? If I'd received my bag in Turkey I could take care of my belongings not that I don't know where it's been during one week | 1 |
Ryanair | Even one star is too much for these terrible services Ryan air provides. They trap you with cheap looking flights and then have hundreds of tricks to make you pay and pay ... absolutely disgusting customer service, absolutely headache. Just avoid , only one time is enough to make your whole trip a nightmare. | 1 |
Ryanair | Even one star is too much for this company. We had a flight on 27th of July, and we tried to do the online check-in from 4 different devices hundreds of times starting from 26th of July up until we reached the airport. However, even though we tried both from their application and website, every time we received a notification stating that there is an error and we have to try again. We tried everything from deleting the cookies to using a different browser, however, no use. The lady at the airport counter stated that as we could not do the online check in, they have to charge us 110 EUROS in total (55 Euros each) for doing the check in at the counter. She stated that as there is no staff of Ryan Air at the airport (this is Hamburg Airport, not a small one), we have to pay it and then we could file a complaint and get our money back. We immediately filed the complaint on 29th of July, then we received a very backhanded negative response stating that they did not detect any errors at their system and they won't refund us. Afterwards, we got in touch with their customer service and they stated that this is an automatic response, and as our complaint is still active we have to wait for their "real" response. It has been more than a month and after countless calls (some of them were not helpful at all, even though I kindly asked them to check the status of my complaint, the guy at the other end on the phone just repeatedly stated that I have to wait for their response) we are still not reimbursed. This is a company that makes its customers pay exorbitant amounts of money for their own mistakes, and they don't even put in the least amount of effort to correct it. I will never fly with them again even if it means that I have to pay much more for other companies. | 1 |
Iberia | Even one star rating is too much for the Iberia. The staffs are extreamly rude and unfriendly. The plane was delayed and the passengers waited for 7 hours. I have never heard any apology. They booked the connecting flight for next day with connections and I complained beacuse mine was direct. The staff in the information said she does not care about my situation. The people sneaked into the queue at information and no one was in charge. I am a frequen flyer of two airlines. I have never experienced this bad service even with budget airlines. It was shocking although I have never expected services from the airlines I am not familiar with. I wish this helps for other passengers not to choose Iberia airlines. | 1 |
EasyJet | Even there was a flight time change on there side the customer service is not helpful at all for a change flight | 1 |
Ryanair | Even thier on line check is annoying. Can't see this airline surviving for much longer. Best avoided. | 1 |
Ryanair | Even tho I paid for priority my bag has been measured, it fitted perfectly a part for the 2cm because is a fabric luggage. Although I didn't oppose any resistance and went to pay straight away, I have been threatened by the man who said I would have been taken off the flight and if I really did always travelled with that bag he would have checked the records and charged me £70 for any past travel 😂 absolutely horrible costumer service, give these people the minimum power and they will treat anyone like absolute rubbish, what's the advantage of treating your customer like this? So disgusted and sad of what Ryanair has become. | 1 |
Eurowings | Even though 98% of the flights from Köln were canceled, ours went on time!The only remark I have is that business class on this flight nr. WS 1164 was the same as economy, no difference in the seats or lavoar or divining the cabin. | 5 |
EasyJet | Even though I am not good at English, I was very grateful for waiting for my reply, explaining it meticulously, and changing it quickly. I would like to say thank you very much to Mr. Ashraf for helping me with my difficulties. | 5 |
EasyJet | Even though I had to wait over 40 mins for someone to join the call, Joy who handled my request was just brilliant. She is how I would hope every customer service representative to be, she helped me resolve my issue and ensured my friend who I am travelling with was also dealt with on another chat line. This turned what could have been a 1 star to 5. | 5 |
EasyJet | Even though I wasn't able to resolve the issue I had to my satisfaction, there was a prompt response to my chat. | 4 |
Iberia Express | Even though Iberia Express is a low-price airline, the bare minimum of Customer Service should exist and discrimination should be a thing of the past. Depending on who calls (whether you speak English or Spanish with them), you are given two different prices and attitudes. Not only are they pulling numbers out of a place the sun does not shine when having to change the dates of a ticket (ranging from 80€ to 330€), they also: talk to you in a degrading voice; being actively rude; hanging up the calls when starting to question the prices or asks where to make a formal complaint.I would avoid at all costs, except if you are not human or a flawless one. Because any mistake you might make will cost you dearly. | 1 |
Ryanair | Even though Ryan Air is cheap, don't be fooled, their airports are typically not near major cities (i.e. their "barcelona" airport is in Girona, and their "London" airport is in Stansted) and you typically need to take their transportation to get there. Typically you end up paying the same fare that you would on a different airline and you don't have to waste your time shuttling all around. They also charge per kilogram you are over 22kg i think. Which if you're traveling europe really adds up.Stay away. | 1 |
Jet2.com | Even though delayed by 3 hours because of December fog the flight crew were excellen | 5 |
EasyJet | Even though easyJet is a low cost airline, it gives me everything I need - a good price, relatively good service, and I can buy meals and drinks on board. The only thing missing is wifi ad there is no entertainment system, so I recommend you take a book or something to read. Since I used lowest fare I could not choose the seat, but since I was flying alone that was not important. I could sit anywhere. The flight was smooth. | 8 |
Jet2.com | Even though flights were delayed, we were kept informed throughout. | 5 |
EasyJet | Even though i am having a problem with chek-in, at least Sayf tried his best to solve my issue. | 4 |
EasyJet | Even though it took a long time before the conversation started, all was dealt with very professionally and quickly. Thank you | 5 |
EasyJet | Even though it took a long time for an assistant to be free to help, they were very informative and helpful. | 5 |
Jet2.com | Even though it was 1 hour delayed the service was great and flight enjoyable | 5 |
EasyJet | Even though it was a festive period time,the staff answered our request and fix the difficulties.Thanks | 5 |
Lufthansa | Even though it was a short early morning flight, I still had a good experience with Lufthansa. I still get the same amenities, like bottled water and a Lindt Milk Chocolate bar with the Lufthansa logo. Other than that, there is nothing incredibly major to explain regarding issues. | 10 |
Jet2.com | Even though it was the school holidays, check in was quick. Lots of staff to help unlike the budget airlines. | 5 |
Jet2.com | Even though my flight was affected by a slight delay, the Jet2 App kept me up to date.This is why I enjoy flying with the company as they treat customers well.The ground and air staff are excellent and are willing to help if they see you stuggling with the technology. | 5 |
Jet2.com | Even though my flight was delayed due to reasons outside of their control, I feel like Jet2 handled this quite well and kept us informed. I also really enjoyed the food they had available, I would recommend prep ordering though. Overall I had a great experience and I felt well looked after. | 5 |
EasyJet | Even though my flight with EasyJet, booking number: K5PX4M3, took place half a year ago, I still feel traumatized by it.The flight from Belfast to Birmingham was part of my holiday to Cape Verde and unfortunately it took away from me the joy of enjoying my stay in this wonderful place. It started with an Easyjet gate agent, a woman with blonde hair, a strong stature and an even stronger personality, at the boarding gate at Belfast airport, clearly looking for passengers with non-British passports to check whether large cabin bags would fit into the metal baggage sizer. Of course, if they didn't fit, she ordered to pay a fee.When I gave her my Polish passport, she immediately asked me to measure my large cabin bag in the baggage sizer, which was placed directly next to the seats in the waiting room in front of the airport gate. It so happened that an elderly British woman and her husband sat very close to the baggage sizer and clearly enjoyed watching foreigners check the sizes of their luggage by putting them into the metal frame at the request of the Easyjet gate agent. It was clear that the elderly British passenger was on good terms with the gate agent, loudly commenting on foreigners' attempts to measure their luggage in a metal frame.I would like to explain that my large cabin bag has an easy factory function of detaching the wheels by pressing the clips, so I removed the wheels without any problems and the luggage fit completely into the metal frame. I will add that my luggage was light, so I could easily carry it in my hand without wheels to the plane cabin. Before the trip, I also checked the Easyjet regulations regarding large cabin bags and there is nothing written there that prohibits the use of hand-held suitcases if they have factory removable wheels. Unfortunately, the EasyJet gate agent told me to reattach the wheels and measure them again in the metal frame. While I was struggling with my suitcase to fit it into the baggage sizer, much to the delight of the old British lady sitting at the measuring device, I accidentally touched her with the back of my jacket. Then the EasyJet gate agent started loudly commenting in front of hundreds of passengers that I had deliberately sat on the old lady's head, which was an absurd lie. She told me to apologize loudly to the lady in front of many passengers, because she was blackmailing me into not boarding the plane, and she told me to pay for the excess baggage allowance. Forcing me to apologize for something I didn't do in front of many passengers, I was humiliated by an Easyjet gate agent. When I asked for her name in order to write a complaint about the humiliation of me and the illegal request to pay the excess baggage allowance fee, she replied that she was waiving the request that I pay the excess baggage allowance fee, but that she would put me on the register of dangerous passengers?!I find this behaviour on Easyjet's part outrageous. There were many cameras in front of the boarding gate, so you can check whether he is telling the truth. The joy of my holiday was extinguished by this degrading and racist behaviour from Easyjet. Since then, I have been running a social media campaign warning family and friends against traveling with this company. I have never experienced such rudeness and lack of respect for other people in my life. Apparently some people say that Belfast is a city of hatred and division, but to my surprise I did not experience this while visiting this beautiful city, but I did experience it when leaving Belfast at the Easyjet gates.Finally, I will add that my luggage, even with wheels, fit in every position in the plane's luggage compartment. | 1 |
Turkish Airlines | Even though the airline provides "free" bassinets for babies, what they actually do is let you book your flights (with a baby ticket) and when requesting the "free" bassinet they will ask you to upgrade your existing tickets at a cost of $95 pp per leg. So, for myself, my wife, toddler and infant we paid $2,100. The cost of the "free bassinet" for our 2 leg return ticket is an additional $1,140. That's over 50% of the cost of the ticket. Having flown with numerous other airlines I know this isn't normal practice. Horrendous from Turkish Airlines!!! | 1 |
Grupo AirFrance-KLM | Even though the airport is not too busy, the ground staff were not very friendly. They were just stern when checking your boarding pass and passport. We also needed to check in our suitcases ourselves, which seems to be a feature at the CDG airport. Everyone is required to wear a face mask in order to board the plane, and nobody social distanced whilst queuing to board. On board, we had a lemon cake and water. The main things that changed following the pandemic is that KLM now requires face masks, whilst the selection of food and drinks on board have shrunk. For example, this flight no longer serves alcoholic drinks but only soft drinks, water and coffee/tea. Upon arrival, passengers were encouraged to wait for the person in front to leave first prior to leaving the airplane. However, none of the passengers did that. There was virtually no social distancing when disembarking as well. No space was left between passenger groups either. It does not appear that this airline takes safety very seriously, as the only thing required is a face mask. On board, when passengers were not wearing face masks properly, they were not asked to put them on well either. | 3 |
EasyJet | Even though the wait was quite long, I was dealt with very efficiently. | 5 |
Jet2.com | Even though there was an awful delay leaving Tenerife the staff at Jet2 were brilliant! Kept us informed and were very approachable throughout. | 5 |
Ryanair | Even though there were plenty of possibilities to seat us two together, Ryanar didn't seat us together because we didnt want to pay extra for seat allocation. I sometimes almost admire their efforts to become the most evil airline company. | 1 |
Grupo AirFrance-KLM | Even though there where strong winds the pilot managed to smoothly land the plane :) | 5 |
Vueling | Even though we checked in online, we had to wait 45 minutes to drop our bags off at Copenhagen Airport. Only two check in counters, which were moving very slow. | 2 |
Jet2.com | Even though we departed Madeira late, we arrived in Manchester on time. Plus the cabin crew were great throughout. | 5 |
Jet2.com | Even though we had a 3hour delay on our return flight, everything still went smoothly. | 4 |
Jet2.com | Even though we had a delay on the plane the cabin crew were great, always fly with jet 2 | 5 |
Jet2.com | Even though we had a long delay on our return journey due to weather conditions Jet2 kept us well informed, offered food vouchers and refunds for other food and drinks bought. Staff great | 5 |
Jet2.com | Even though we had a short delay the pilot made up time and got us to destination on time. Plane was clean and staff friendly. | 5 |
Jet2.com | Even though we had delays, Jet 2 did there best to ensure that we set off as soon as possible - stewardesses were very professional and the captain was very pleasant and having a bit of a joke with travellers over his tannoy | 5 |
Jet2.com | Even though we traveled on the Friday when all the computers were down we had a brilliant flight. Turns out that jet2 have back up plans so we went through with no problems. We was not allowed on the plane but when we did the captain told us that it wasn't jet2 that held up the plane. He kept asking control tower were was his passengers!! | 5 |
Pegasus Airlines | Even though we were at the counter 1hour before our flight we were not allowed to check in and were not allowed to fly home. It's a scandal!!! | 1 |
Jet2.com | Even though we were delayed but not jet2 fault, we were kept informed of what was going on and we were given water while we waited for the problem to be solved. | 5 |
Jet2.com | Even though we were delayed going out and coming back love flying with jet 2 staff are always so nice 👠| 5 |
Iberia | Even though with the tickets I bought I was supposed to choose my seat and the seats of my family (and I did so when I purchased them so as we could seat altogether as a family) when we tried online check in, we were separated. And the online help from the company, did not help as at all with this. Also when we checked our luggage the lady at the counter was extremely rude, even though we had a 4 year old child with us. | 1 |
Lufthansa | Even when I already had my boarding pass, they suddenly cancelled my second flight during the stopover and I had to be 24 hours waiting for the rescheduled flight. Now they are rejecting to give me my compensation according to the E261/2004 regulation. Shame in them, even Ryanair is more honest when responding to claims. | 1 |
EasyJet | Even when I wrote full of typos the agent understood and provide me he answer immediately and very clearly | 5 |
Jet2.com | Even when being ill for 2 months and now suffering with pneumonia thanks to a rubbish holiday they offer me £60 compensation! Absolutely disgusting useless company.I ACTUALLY WROTE TO YOUR CHIEF EXECUTIVE WHO OBVIOUSLY PASSED MY LETTER TO A MANAGER AND THAT WAS THE PITTANCE THEY OFFERED ME | 1 |
Lufthansa | Even when making allowance for the current extraordinary global circumstances, and with the exception of a few individual crew members & ground staff, and 1 specific action per email, service is shockingly poor. The goodwill in relation to changes / rebookings as a result of corona virus impact is total rubbish. The website is not user friendly, ones LH ID means very little and the app is possibly the most useless ever experienced. Hours on the telephone to call centres in Germany, UK, Netherlands and South Africa and even clearly marked emails were of no use - no reply and/or no response. Their claim to give priority to pax travelling within 3 days, like the rebooking goodwill, is rubbish and amounts to a PR strategy. Having my baggage left behind and having no way to reach them and trace it was the proverbial last straw. Online trace system does not work and phoning is of no use... unless one wishes to spend as much on telephone charges as they charged for a so-called goodwill coronavirus booking change! In addition to the above, meals on certain legs are terrible, especially vegetarian. The seating plan is outrightly misleading (& NOT because of aircraft changes) and charging pax for specific seat reservations is therefor tantamount to fraud. The aircraft were dirty (on 2 long haul flights) - more than usual and more than what is expected or acceptable. Finding waste in seat pockets when boarding is gross. Wondering about cushions and blankets and hence being afraid to use them makes for an uncomfortable journey. Seeing dirty floors before take off leaves one wondering if any cleaning at all was done after the previous pax disembarked. All in all, and based on much travelling over many years, the most disappointing experience that leaves me feeling financially ripped off and clear that as a pax I am of no value to them (short or long term). To be clear, flight cancellation and anything directly related to government orders (because of corona virus) has NOT influenced this review. | 1 |
EasyJet | Even when things are running to time EasyJet is a consistently grim experience. Ticket prices aren't in line with other budget airlines but you're treated like cattle, herded into a pen to wait to board. I'm currently standing in a line to get on the flight which should have taken off 5 minutes ago. No information having had my boarding pass checked more than 30 minutes ago. | 1 |
Grupo AirFrance-KLM | Even with a Business Class ticket, Lounge access was not provided at AMS airport and the staff said it’s a cheap ticket. Absolutely ridiculous - which airline does not give lounge access to business class travellers. | 1 |
Pegasus Airlines | Even with receipt, insurance and everything, i have still not gotten my money back from my broken banner. I have used 2 hours+ trying to get my money back from a banner they broke on a trip to Azerbaijan. That whole system is made so that people just give up trying to get their money back, because it is so difficult. The site they direct me to doesn't even work in the first place. If any trouble then occurs, they want you to call a number for help.. That number also doesn't exist..On the way home a week later, they then also broke 2 pictures of mine, so there were glass everywhere in my luggage.(and they knew there was glass pictures in there).That's what you get for flying cheap, lol | 1 |
Jet2.com | Even with the weather-associated incoming flight delays, flight was very good. Time was made up due to tail winds. | 5 |
EasyJet | Even words not enough to describe how awful it is, it is the worst airline company in my life experience. If you don't want to get delayed and hours of no sleep during night or get cancelled just don't book with them | 1 |
EasyJet | Even worse than RyanAir! Our flight got canceled, the company offers no compensation whatsoever for travelers having to stay one more night at the airport because there was no flight on our departure date. They are the only airline that refuses to take laptops in the checked in luggage. Ultimately, their policy for cabin luggage is even stricter than RyanAir. They refused the bag I always use as a cabin luggage and requested 58€ to check it in…. A total waste of money. | 1 |
Eurowings | Even worse than Ryanair! You can't have a small personal bag with you, you have to put it into the cabin suitcase. Ridiculous! Not ok especially when people have small fragile items/Laptop they need to carry in a separate small bag | 1 |
Ryanair | Even you have paid for priority boarding, there is no priority. What a waste of money. The line up to plane was messy. | 1 |
Grupo IAG | Evening flight from LHR to IAD on an A380. Check in at T5 is poor, most of their kiosks don't work well and staff have to be called. Boarding was very poorly managed. The ground staff were overwhelmed because it was a full flight and were struggling to manage passengers. The gate was small and there was insufficient seating for such a big aircraft. The flight was full and it left 50 minutes late but the pilot kept us informed on this issue. Once airborne, service started quite quickly and the cabin crew were very pleasant and helpful. They did their job very professionally and efficiently. They answered the call bells promptly and nothing was too much trouble. They started out with a bar service and were generous with drinks and then came the meal service and the food was very good. The IFE was old and clunky but had sufficient movies and TV programmes for a 7.5 hour flight. The seat was comfortable but legroom was tight. All in, it was an uneventful journey and I would give it the thumbs up but ground services needs attention. | 8 |
Grupo AirFrance-KLM | Evening flights Zurich to Bucharest via Amsterdam with KLM on Boeing 737-900 each. I am Flying Blue Platinum For Life member, so having the highest status you can get with AF and KL. I had at check-in seat 7D on the first leg. Shortly before boarding I was called with a few other passengers to the gate manager, being informed that our seats have been changed. The gentleman right before me to 7F, me to 29D although he had no connection and even though the flight was delayed about 40 minutes. As reason I was told that the plane (originally B737-800) had been changed to a smaller airplane. That happens and I understand. But when boarding the aircraft was a bigger B737-900 - making my seat change outrageous unacceptable! I was telling this to a crew member in the back of the plane and she saved the situation, organizing me seat 3D. What a great crew also later during service! On the other hand, I do not understand and accept the decisions of the station management in Zurich. It's dangerous to gamble with the loyalty of the top tier frequent flyer members. There is a vast choice for flights all over the globe and as frequent flyer I am able to make my choice! Either I get my tiers privileges or not and then I not booking anymore. So a my big gratitude and thank to the crew. The flights themselves were eventless and I arrived just 25 minutes late in OTP. | 7 |
Norwegian | Evening flights between KRK and CPH are often delayed at least 1h just because the plane did not make it on time from the previous route. Poor logistics of the company move the landing time of the delayed flights to e.g. 2 AM, which causes sleep deprivation of the traveller and greatly increases the cost of the trip as often the only option to get home at this hour is to take a taxi. | 3 |
EasyJet | Eventually managed to change one leg of a disrupted flight online this week (but not the other) which was clearly indicated as no-charge £0.00. Astonished to discover two separate charges to my debit card within 24 hours with no receipts being sent. Tried contacting them but two hours on hold was enough. I know these are challenging times but they have clearly diverted resources away from customer service to focus on bringing in cash. | 1 |
EasyJet | Eventually sorted out my problem with patience and politeness, thank you! | 4 |
Ryanair | Ever again.I shall walk first. | 1 |
EasyJet | Ever so helpful, thank you so much! | 5 |
Ryanair | Ever tried buying a single from Spain to UK ? Everything is priced in Euros til you get to the last stage The payment. You then find that the Euros have been magically changed to GBP at an eye-watering 12.5% commission, with no option to pay in any other currency. | 1 |
Ryanair | Ever wonder why covid is spreading ? RYANAIR !I was due to fly tomorrow but my wife just tested positive. Contacted Ryanair customer support and asked for a refund or vouchers and was told no refunds or vouchers are offered. I can transfer my flight to a different date for €45 each plus the difference in fares or just fly anyway even though one of us is positive ! So if you get sick with covid after a flight thank Ryanair and their customer focused care !! | 1 |
Grupo IAG | Ever worse. App doesn't recognise flight. Website takes 11 (!) minutes to check in but won't send boarding pass to wallet. I think they've decided to abolish all customer service. Fly elsewhere! | 1 |
Jet2.com | Everthing went smoothlay and to schedule. | 5 |
Jet2.com | Everthing went smoothly, it's what we expect from Jet2, and communication was also good. We have used Jet2 several times over the last couple of years as you are our go to travel operator | 5 |
Jet2.com | Everthing worked - on time, good baggage handling, cheerful team | 5 |
EasyJet | Evertime i buy a flight from easyjet it gets worse.A company provides trouble instead of service. As i am ready to board on my flight to attend my grandmother funeral i was given the information that my covid certificate was not valid... Denied boarding with a valid document from the embassy??Try to contact the costumer service and of course they answer 3 days after the flight saying that you were not respecting a rule which is only applicable in the UK???Ludicrous money making company.Not service, just stealing your money | 1 |
EasyJet | Evertime we encounter error when booking flight online, we always contact chat support to make the booking instead, but why Sara is pushing as to contact the airline directly? Where others can help why she can't? | 1 |
Jet2.com | Every aspect of my flight from checking in to landing was satisfactory. I booked a meal both ways and found it very tasty. The plane was clean and the jet2 staff were very friendly and helpful. | 5 |
Jet2.com | Every aspect of our booking went very smoothly. | 5 |
Ryanair | Every cm or gram of extra luggage is charged outrageous.Delays are common. Communication while waiting for 3 hours is poor.Will probably wait more hours before we hopefully leave one day.The worst customer service possible.Make sure you have very limited luggage and expect a poor experience and try to forget the flight asap. | 1 |
Jet2.com | Every element of the return flights were very good. The new Airbus 321 Neo aircraft's were excellent with one exception the comfort of the seat base was probably the worst I've experienced, such a shame. Otherwise perfect | 5 |
EasyJet | Every few days I try to contact easyjet by phone to request a refund for my cancelled April flight. Either I just get cut off or am put on hold but eventually after hanging on for an hour I tend to lose patience and give up. Do they ever answer any calls I wonder. Terrible customer service - all I want is my money back as I can't commit to another flight in the foreseeable future. How dare they keep our money and make it impossible to speak to someone. This is so upsetting and stressful. | 1 |
SAS | Every flight I had on my trip from Phoenix to Bergen was delayed. However I was able to make each flight. The SAS flight from Heathrow to Oslo was delayed but they held it so passengers from my Denver to Heathrow flight could board. After arriving in Oslo the line for immigration was long and very slow. Since I had a connection to Bergen some other passengers let me skip the line. Got to the gate past departure but luckily it was delayed also so I made the plane. Got to Bergen and no luggage. My airtags showed my bags to be in Copenhagen. I went to SAS baggage claim at around 10pm and reported my missing bags. They issued a claim and when I told them I was going on a cruise they said they would get them to me even if they had to follow the cruise to the next port. To my surprise, my bags were in Bergen by 6 the next morning and delivered to my hotel by noon. SAS went above and beyond to get my bags to me. They are the best. | 8 |
EasyJet | Every flight I have been on this month has been delayed - EasyJet don't reach out to the customers - 8 flights delayed in the last 5 weeks and they haven't even offered me a bottle of water ! | 3 |
EasyJet | Every flight I have taken in the last twelve months has surpassed other UK airlines. Tonight they've topped it. Through my own fault; I was delayed and the staff did everything to help me catch my flight and calm down a very panicked passenger. Thank you easyJet Stansted team- I'll be seeing my family tonight and sleeping in my own bed; after a long week, this means a lot! | 5 |
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