Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Norwegian | Every flight I've been on with Norwegian I'm always surprised by how rude and indifferent the staff are, to the point I now think they're specifically trained to be this way. We travel with a compact travel pram/stroller, one of the smallest you can get, no other airline challenges us about it apart from Norwegian. It's every time.The same disdain to families is then continued on the flight by the cabin crew. By the looks of their dumpster fire of reviews too that customer experience does not seem to be a part of their offering.If it'll cost me more, I'll always use another airline to travel with my family from now on. | 1 |
EasyJet | Every flight I've booked with them has been changed to completely inconvenient times as far as 12 hours difference with no permission sought or apologies, or refunds offered. Customer service is generally extremely poor and it can be impossible to get through to customer services. Their behaviour during the pandemic is terrible. The refund vouchers for cancelled flights are impossible to redeem. | 1 |
EasyJet | Every flight I've had this summer has been delayed or cancelled. I'm absolutely sick of this company and won't book with them again. | 1 |
Jet2.com | Every flight delayed.Sat on aircraft ages when could be in airport.Awful | 1 |
Jet2.com | Every flight is non stop selling. Evening flight we had around 30-40mins b4 lights back on and selling starts. 1 big fault for jet2. U don't get no peace. It's constant trying to sell u beverages, food, duty free, non stop. Tiresome. | 2 |
Eurowings | Every flight with Eurowings ends to more disappointing experience than the previous one. Delays are not a surprise anymore but a fact. If you ever book a Eurowings flight, don’t schedule anything else for the same day. You would have at least 40-50 minutes of delay. At the moment. I am entering my 150. minute of my delay. It is just frustrating. | 1 |
Jet2.com | Every flight with Jet2 is so efficient and stress free. As someone who travels frequently to visit my boyfriend in Prague. I always choose Jet2 where possible because they are so reliable. | 5 |
Vueling | Every flight with Vueling is always delayed or cancelled. There is never any communication regarding the reason for the delays. My flight was supposed to leave at 7am. The boarding time came and went, and then the monitor stated there was an hour delay. One hour later there was another hour delay. No one from the airline communicated what was going on or what the issue was. The flight was the first one out for the day. No weather issues. There was absolutely no reason the flight should not have gone on time. If Vueling doesn't have the staff to support its operations, then it should cut flights. If the flight is not going to be reliable, then it should not be offered. Terrible experience! | 1 |
EasyJet | Every flight with them is normally on time and perfect | 5 |
Jet2.com | Every individual part of the process was efficiently carried out by your systems and especially your staff who were all exceptionally helpful and friendly. | 4 |
Jet2.com | Every jet 2 associate was very polite and helpful with a smile | 5 |
Jet2.com | Every journey with jet2 as been smooth every time except for our outward journey to malaga delayed an hour due to bag handlersLike i say say 1st time so late with jet2 i been 12 times since 2020 | 4 |
Jet2.com | Every member of Jet2 staff are so helpful and friendly. The Jet2 special assistance is light years ahead of any other airline I've ever flown with. They make traveling with a disability so easy. Thank you. | 5 |
Jet2.com | Every member of staff is kind, friendly and efficient. We have travelled with you many many times and always had a good experience. You are way above every other airline!! | 5 |
Jet2.com | Every member of staff made the whole experience enjoyable. From check-in to the flights. | 5 |
Jet2.com | Every member of staff were so friendly and kind | 5 |
Jet2.com | Every member of the Jet2 team who we came into contact with 6,8,24 & 27,8,24 provided the highest standard of customer service. They were focused on providing a warm welcome, proactive in terms of sharing information and answering any questions we had. An exceptionally consistent experience in line with our expectations based on 20 years of flying from Leeds Bradford to Palma Majorca with Jet2. We always recommend Jet2 and will continue to 'sing your praises'! We were also impressed by the inclusivity of your staffing at LeedsBradford (our interactions at Leeds Bradford 6.8.24 included three members of staff with additional needs). Thank you very much and we look forward to flying with Jet2 next year! | 5 |
Jet2.com | Every one at Jet2 are absolutely brilliant from the staff at airports to all cabin crew .Looking forward to two more trips with them later this year. | 5 |
Ryanair | Every part of Ryanair is a shambles.Been trying to change the name of a passenger on the booking and its taken me 4 attempts on live chat.The last live chat agent, Rayene S, requested a passport photo and then ended the chat while I was sending it. Now I have to wait in a queue of 186 people and try for a 5th time just to change a name!Such a shame Ryanair treat their staff like robots and this is the result - will never book with this joke of a company ever again no matter how cheap the flight is. | 1 |
Jet2.com | Every part of the whole process went very well. | 5 |
Jet2.com | Every person went the extra mile to make my journey perfect | 5 |
Jet2.com | Every person who works for you are amazing and so helpful, they go out of their way,above and beyond to help in any kind of way they can. I can't believe how hard they work,treat all with respect, myself and my husband are so thankful for such a GREAT TEAM on our flight. | 5 |
Jet2.com | Every positive aspect to make life comfortable far me( an elderly person 82 on his own)was covered.Thanks | 5 |
Jet2.com | Every process from checking in to collecting my suitcases was great,very speedy no waiting,amazing | 5 |
Grupo AirFrance-KLM | Every review I wrote for air france and affiliated companies was oddly removed for being repetitive but unfortunately it's the truth that this is always the same service from them; terrible experience, terrible customer service | 1 |
Ryanair | Every single RyanAir flight I have ever taken has been delayed. Never boarded on time and always something wrong that needs to be fixed we find out when we're on the plane.The latest is that the pilots headset is broken and needs to be fixed! Is it really so complicated that these need to be repaired and the pilots cannot have spare headsets? Or that this should of been checked before the last minute?Genuinely the most shocking airline I have ever flown with. The cabin crew are friendly enough as I know it is not their fault but often flustered with the situations. Classic customer service techniques even from the pilots: 'we really appreciate your patience'... what other choice do we have? This airline needs some serious auditing as to what on Earth is going on for so many issues to occur.If I could take another airline I would, unfortunately it's often the only choice available to travel home. It's like a trap!Honestly just gets worse and worse. Will be avoiding the airline whenever possible in the future. I would never suggest anyone flies with them. | 1 |
Ryanair | Every single airline landed on the day. Ryanair kept postponing for 5 hours then cancelled the flight- due to 'bad weather conditions' apparently only affecting them. I booked on the next available flight with Ryanair - they kept postponing then cancelled AGAIN. Honestly what are they flying in??!! | 1 |
Ryanair | Every single time I book Ryanair ticket I'm regretting. It's impossible to speak to someone from customer service. I spent 5 hrs waiting for the reply and they disconnected the chat (3 times) Ridiculous. I understand that the flight price is not as high as other companies but do the minimum at least.I've received misleading information therefore wasn't able to travel. | 1 |
Ryanair | Every single time I fly between London and Dublin in the evening the flight is delayed. Today's flight was delayed 2 hours. Not only that but the plane was overbooked so they had to remove an unhappy flier! To make matters even worse the flight attendant barged in on me while I was on the toilet! I was literally only in there for 3 minutes! Absolute sham | 1 |
EasyJet | Every single time I go on an Easyjet flight it's at least a 1 hour delay. This usually stems from the slow boarding, the inevitable lost departure slot, followed the creeping 10 mins, then 20, 30 while we drive a 1mph before take off. The airline is a joke and never provides a good service. Its not even that cheap anymore, so I prey there is an alternative to this in the future. All round poor with little to no empathy for customers who book a flight timing for a reason. | 2 |
Grupo IAG | Every single time I have refrained from writing a bad review thinking the terrible bad experiences with BA might change! This time I realised they don't care about their customers. Today the kiosks for self check in have stopped working . The staff are extremely rude . 2 hours to fly and there is atleast half a km line for manual check in to fly to Chicago . This is prior to boarding and don't even get me started on the actual flight time ! | 1 |
EasyJet | Every single time I use this airline my flight is delayed. Budget airline for a reason I suppose. | 1 |
Wizz Air | Every single time when I try to book my ticket is something going wrong. Every time when I go to my bank to approve my payment, and after go back to wizzair application to finish with my payment, all my booking disappeared. When I try to book the same ticket again, it's always much more expensive it's really really really disgusting and unfair. | 1 |
Jet2.com | Every staff member was helpful, friendly and there when you needed them. Thankyou! | 5 |
Jet2.com | Every thing | 5 |
Jet2.com | Every thing about the flight was good .Set off and arrived on time.On board staff very helpful.That's why we fly Jet2. | 5 |
Jet2.com | Every thing cannot fault Jet2 1st class service and flights. pity about Leeds/bradford airport | 5 |
Jet2.com | Every thing that Jet2 did was marvellous.The only screwup was the special Assistance in EDI was dreadful. Not enough staff on duty on the Monday evening and passengers left on the runway for ages.Very disappointing end to a wonderful holiday! | 5 |
Jet2.com | Every thing was as smooth as usual. The staff at both airports were very friendly and polite and everything went well. The flight was very good the food was good. I will definitely fly with you again. | 5 |
Jet2.com | Every thing was fine about flight , flight crew, Except it was very cold on board. | 4 |
Jet2.com | Every thing was good and on time, Can't complain. | 4 |
Jet2.com | Every thing was just fine, the only problem for me was the arrival time at LBA.I have booked my future flights well in advance to resolve this problem, but of coarse this gives me a cashflow problem. | 4 |
Jet2.com | Every thing was on time both ways | 5 |
Jet2.com | Every thing was slick, happy staff and good processes to look after customers. | 5 |
Jet2.com | Every thing was smooth from the start of the journey to the end. Plenty of food and drinks choices | 5 |
Jet2.com | Every thing went really smoothly | 5 |
Jet2.com | Every thing went smoothly from start to finish, so much easier with the Jet2 app | 5 |
Jet2.com | Every thing went smoothly on the flight once through the airport.the only discomfort was that it was cold on the flight. We did discuss with the cabin crew - not sure if anything changed.However would fly jet 2 again | 4 |
Jet2.com | Every thing went smoothly, it's just what I expected from jet2 | 5 |
Jet2.com | Every thing went very smoothly especially at Birmingham Airport, which is a nightmare . | 5 |
Jet2.com | Every thing you jet2 do is make sure we are safe and and comfortable brilliant | 5 |
EasyJet | Every time I book I regret, never a trip where one flight isn't delayed. I only ever book if I have literally no other choice due to airport and day of travel. Everything is cheap, nasty and the service is what you expect for the low prices | 1 |
Ryanair | Every time I book a flight with Ryan air I swear it will be the Last Time !! But I still end up booking again and again because they are the cheapest .Then I Moan Moan Moan !!!. It's not right that the website softwear is designed in such a way that it makes you trip up and the session keeps timing out .I book so many things online and it's never as frustrating as this . They have changed the baggage policy after most people have just got used to the standard cabin small suitcase where you now have to pay extra (more penny pinching) Ok so I thought I would pay for one extra cabbing bag but the website kept applying it to all passengers by default and it wouldn't let me amend it .It took so long that the session timed out 5 times approx and I had to start all over again putting all the names and info in .This took ages and I had to give up and just book the flights .So now we are a few days away from travel and I thought I would download the Ryanair app to make life simple ? (Nope !) After putting all the info in again it rejected the last passenger saying the passenger has to be over 16 to be an adult thus I can't proceed beyond this point .So I go onto Ryan air live chat where the chatbot says it is a new robot and I need to contact the help team . So I waste more time looking up a real telephone number to speak to a real person . One number is local rate and would be free on my phone and the other contact number is 13p per minute . So I ring the cheap number and guess what ? It's not available at that time even thought it was during the open hours .By this stage I've already predicted that if I ring the 13p a minute number I would get connected .Yep! I got through on this number only to hear waffle ,waffle waffle then I get the recorded music with no info on how long it will take .So it seems to me that Ryanair say customer service is at the core of everything they do ...I say MONEY AND HARD SELL IS AT THE CORE OF EVERYTHING THEY DO . and I'm sick of it . Bring back the days where you walk into a travel agents ,they do all the leg work and within 2days your boarding passes arrive in the post . Stress free .! | 1 |
Ryanair | Every time I book with Ryanair, I always tell myself I will never do so again. Their customer service is appalling. Genuinely a policy to be as inflexible as possible and penalise customers for any mistakes in the booking (whether by the customer's own fault, or any glich in their system). An awful, awful company. | 1 |
Pegasus Airlines | Every time I call, I am pleasantly delighted to speak with customer service immediately. I am even more pleased to learn that they are accommodating when I need to reschedule flights due to some emergencies by doing so at little to no additional expense. Many thanks. | 4 |
Ryanair | Every time I fly Ryanair I regret it. On this occasion, it's the check in process. The advertised that this was available 48 hours before check in, but you actually can't access it until 24 hours before. And you can't check in for your return flights. It is very clear that there are lots of seats available, but they have split myself, my 12 year old daughter and 14 year old son up. Deliberately. Essentially to punish us for not paying for the service. As far as I'm concerned, if it is impossible to get an acceptable service without paying a charge, it needs to be included in the price. Otherwise they are breaking UK consumer law. | 1 |
Ryanair | Every time I fly Stuttgart-Manchester and vice Verda.. guess what? DELAYED!How do they have the audacity to then play a recording of how last year 90 odd percent of flight arrived on time? Did it hell!! Between me and my boyfriend we've done this route about 30 times and I'd say 2 or 3 arrived on time!Useless. | 1 |
Jet2.com | Every time I fly from Manchester with this airline it's always from the most remote gate and, often I have to travel to the aircraft via a bus shuttle.Recently on returning to Manchester the aircraft was again way away from the actual terminal building...so another bus.Also, all passengers were to disembark from the rear...creating a 20 delay.Always seems to be Jet2.Tenerife South airport, plane was miles away from terminal building despite people going through the boarding gates at the farthest opposite end.Always seems to be Jet2. | 2 |
Jet2.com | Every time I fly with Het 2 from booking the flight to arriving at the airport and taking off is always run smoothly and professionally | 5 |
EasyJet | Every time I fly with easyjet the flight is either delayed or cancelled. I had promised myself over 18 months ago to never use easy jet again, but this week I had a last minute travel and the time of departure and airport was very convenient with easyjet, so I decided to give it a try. I was hopeful the airline had improved. Outbound flight was about an hour late, return flight was three hours late. On top of that, no one was available to provide information, finally found a desk with a person that was giving a food voucher for the passengers being delayed. The total voucher was 4.50Euros - barely sufficient to get a bottle of water, and maybe a coffee. Seats dirty, this time the tray table was broken and didn't latch. | 1 |
Jet2.com | Every time I fly with jet to I don't have any problems! Check in is good and quick! Flight attendants are always helpful and polite! Baggage is secured by there own crew! So ðŸ‘Looking forward to my next flight in November thanks jet 2 ! | 5 |
Lufthansa | Every time I fly with this company, I'm in danger of missing my connecting flight or I miss my connecting flight. And this is due to a consistent delay in taking off from its departing destination. Why have a time of departure if you will continuously wait behind! Then there is connection between airports and expecting customers to have the ability to bypass boarder control in-order to reach their connecting flight. Pathetic service and pathetic expectations from Lufthansa, then your staff are trying to make extra money by saying it's the customers fault for why we've missed the flight. Apply common sense in-between connecting flights and empathy for why customers are late to their connecting gate. Having a boarder control for those connecting to a flight and entering the country to visit is not feasible or a desirable customer experience! | 1 |
Jet2.com | Every time I have been on a Jet2 flight the same message get's broadcast over the P A system."Thanks for boarding quickly but due to air traffic control we will be delayed taking off by xx minutes.And we will not be pushing back until we have clearence.We will try and get a better slot and keep you posted"I have never ever been on a Jet2 flight that has taken off on time.Maybe you should ask Ryanair,Tui or Easyjet how it should be donePathetic | 2 |
EasyJet | Every time I have flown with Easyjet, they have always been amazing. The staff are courteous and very professional.I know if there is ever a delay, it's due to safety.I â¤ï¸ Easyjet! | 5 |
Norwegian | Every time I have the opportunity I choose to fly Norwegian. First of all the low Price policy, and NeXT the value of wifi onboard, and being in fairly modern aircrafts.All this togethert make it a pleasure everytime I am in the air, so I recommend it to all my friends and Family. And it seems to have worked.Thank you Norway, and Norwegian | 5 |
Ryanair | Every time I have the trauma of getting to an airport at some ungodly hour to stand in a huge snaking line for what feels like an eternity to be told the flight is delayed and then when finally boarded to be charged a days wages for an insipid cup of tea with a damp sandwich I tell myself... NEVER NEVER again!!! and then before i realise what i am doing i am booking another flight on Ryan Air. Will I never learn......that's the power of pricing.....get em' in on the initial number £0.00 then cross sell/upsell/power sell/tea sell/ everything costs sell! and hey presto i'm being fleeced just for being a sucker on initial price sell.... | 3 |
Lufthansa | Every time I have to go through a boarding gate or a check-in counter I find myself with really unprofessional, unempathic and rude ground staff. They have told me what I should or not wear, made unappropriate comments when I tell them I can't fit my luggage underneath the seat in front of me or even coming out of nowhere to tell me how to do things on a flight whenever I didn't ask them or give them a reason to. Furthermore they are not approachable and every time you ask for help they seem pissed and annoyed. Is horrible to feel humiliated or dumb every time I interact with them getting to go even through racist and inappropriate comments from them. | 1 |
Norwegian | Every time I have travelled with Norweagian the airplanes has been delayed by hours - Waste Of time!!! Buy your tickets elsewhere :( | 1 |
Vueling | Every time I have used this company I have had different problems, such as lost items, problems with tickets, etc. You will surely find better options. Very disappointed. | 1 |
Grupo IAG | Every time I make the decision to fly BA something goes wrong - this time a piece of baggage not accounted for and then we wait forever for appropriate equipment to arrive to remove it. Terrible under resourced airline - definitely never flying with them again. | 1 |
Ryanair | Every time I make the mistake to book a ticket I regret it and I promise myself not to do it again. Another delayed flight with no air con in the cabin 32celsius. Full of rubbish in every aisle and waiting for some equipment to make the flight. I pray to make it to the destination. This company should never exist. | 1 |
Ryanair | Every time I tell myself, "it the last time." | 1 |
Lufthansa | Every time I travel lately with Lufthansa there's always a delay and on my last trip, I lost my connecting flight both times (in and outbound), which led to a waiting time of 7 hours at the airport and their customer support hang up on me when they stated the options they offer in such cases. | 1 |
Jet2.com | Every time I travel with Jet2 to and from different airports there is a delay. Would just like to take off on time 😳 | 3 |
Lufthansa | Every time I travel with this crap, shame of an airline something happens. If I had options I would never use it again.Because of the ridiculous new carry on luggage policies and how insanely small the planes are they almost demand of you to check in your carry on bag. There's a reason why you have a carry on. Things that can break, valuables, medications. This is all I ever carry and still, every single time some rude employee tries to force me to check it in.Go to hell Lufthansa. Worst airline in the world. | 1 |
Ryanair | Every time I travel with this shitty company seems to be the same. It's like the people from Ryanair have kink for breaking people's balls, they know the bloody luggage will fit, but they get hard by asking it anyway. Always rude and unfriendly of course. | 1 |
Jet2.com | Every time I've booked and flew with Jet2.com everyone has been amazing and with the age that I am they have also been very helpful at the airport. | 5 |
EasyJet | Every time I've flown EasyJet we've had issues, and our trip back from Rhodes to Manchester was no exception. Supposed to fly at 2PM, ended up leaving at 5PM. This included hours where we were told to remain queued whilst they asked us to volunteer to not board the flight, and board the next flight instead. Yet they had no idea when that flight would be. When they eventually found their 'volunteers', we sat on the tarmac for an hour in 45 degree heat with no water available whilst they searched for their luggage. Total chaos. My friends experienced the exact same the next day. I'd avoid if you can, we didn't really have any choice unfortunately. | 1 |
EasyJet | Every time i have to use EasyJet the flight is always delayed. It is the only company that fly to Bristol and Gatwick, from Inverness so i do not have any other choice. They always have excuses ready knowing that there is nothing you can do. Every other airline manages to keep to the schedules but not EasyJet. I am seriously considering driving to Bristol next time rather than give this bunch of con artists my money. | 1 |
Turkish Airlines | Every time i travel with Turkish Airlines it's delayed at Istanbul Airport. The staff usually have no real explanation and they try to stall.Today after a 9 hour layoff we were told that there are delays because the runway is icy and the flight is overbooked. After 3 hours delay when we finally reached the destination most of the bags were delayed. The bags were sendt with the next flight that landed 1 hour later.Horrible experience | 1 |
SAS | Every time i used their websitre ,there is something wrong, the sad part is i really want to use sas , but i am loosing my patience, why cant they sort their website , it cant be that hard , they must be losing millions in revenue... come on SAS sort out your website .. | 2 |
Lufthansa | Every time it's become moreee complicated! They can't think they just followed rules! Like zombie! People are afraid to come to front desk! I had a 24 hours test but she thought it's not enough and she send me to make other one for 80 evro på Arlanda! She really treated me as she wanted be treated!At the end my first test was OK for Italy!I was lucky to come to Atlanda 4 hours before!Thanks Lufthansa for your big help !!!I will never forget!! | 5 |
Ryanair | Every time they manage to supersede their crapness with every flight. Always Late, rude staff, and not that cheap.The only way to hurt this awful organisation is to vote with your feet and use other airlines. | 1 |
Ryanair | Every time they send emails come early come early and everytime the plane leaves late.May be a cheap option to travel but they rob their customers time.I think this will be the last time for me.Terrible airline | 1 |
Grupo IAG | Every time we are seduced into believing it is worth going back to BA, we are then reminded why we travel with everyone else. We have just tried to get points added to our BA account for a recent trip and it has taken over an hour of bureacracy and obfuscation. The operator insisted on speaking to me on the phone despite it being a family account with both our names and then insisted on speaking to me at every single transaction, despite me saying I wanted my husband to handle the call.In addition to this, our flight was cancelled on the day to NYC, making us late for a special family celebration, any compensation? No, they just didn't come back to us after we emailed our claim, despite the law requiring them to do so. | 1 |
Jet2.com | Every time we fly with you there's always a problem but never your fault but we take off a hour late? | 3 |
Wizz Air | Every time when we used Wizzair we think that it couldn't be worse, but no. Wow, every single flight Wizzair makes it from bad to worse.This time it was Flight N W6 2093 from Krakow to Abudhabi 17.08.2024.We booked our tickets many months ago and our seats were 7B and 7C.But, first of all, girl which was trying to serves us in registration ( her place was N33) forgot to give us boarding passes! Wow! So pleasant staff. Wonder, how we should go to plane without it.Secondly and this is our main complaint, she gave us another seats. 9B and 7D, to made us separate with sister. Also, I registered us few days before, no changing in our seats was in website.When we started complaining, she laying to us that Wizzair changed plane in last minute and that's why all seats were changing. False, because we asked flight attendance and they told us, no one change the plane.If she told us, that sometimes system may change places it's fine, but what the reason to told a false? Also, she took our Ukrainian passports and asked if we speak Ukrainian?Please, may you provide special training for your staff and teach them that usually all nationalities are speaking with their native language. She didn't want to tell us what's happened and just send us to Wizzair station in Krakow Airport to speak man which was free but rude when spoke with us.In plane we noticed that no one have problems with seats. Only we. Unfair a little bit, we booked, payed and registered in our booking seats, so why your system changes only our places?We don't want to sit near men or crying child. We want to sit together, we are family, but you give our seats to another people.Next time make a fun, change seats for everyone.Last, staff in plane were fine, polite and educated (see, Wizzair, it's possible!), but weird that in the end of plane, was working only one toilet, another one was using only by flight attendance and it were long big queue because of it. | 1 |
EasyJet | Every time, this airline has massive delays. Consistently, without fail, for years, they board me and then tell me that I have to sit in the runway for 1-5 hours because "it is not their fault". They never apologize, they just have delays and then say oops. | 1 |
Turkish Airlines | Every year Turkish Airlines spends millions in ads and sponsorships to market itself as a world-class airline, but on its best day, you would get a mediocre service from them. Their customer support is absolutely horrible, they would change your flights few days before your travel dates but would offer no compensation in case your flight is rescdheduled to the next day or two days after. You would either have to take it (and pay for whatever additional costs that would incur) or get your money back and buy a new ticket at a much higher cost because there are only few days left to your flight. If you miss a connection or lose your baggage, good luck trying to reach a customer rep who would be willing and able to help you. The cabin crew is often rude and most cannot engage in even basic conversation in English. If there is a delay, noone would bother to explain the reason. They also lack basic interpersonal skills: In one of my flights a passanger dropped his hand luggage on a man's head while trying to place it in the overhead bin and two flight attendants watched this from a distance and laughed. They did not bother to ask the poor man if he was allright or offered any kind of first aid such as an ice pack. Just stood there laughing... that sums up the TK experience for me.The only positive aspect is the free booze in the international flights and the generous baggage allowance (in case it's not lost on the way ). I would rather buy tickets from a low cost airline and at least get what I pay for or would fly Qatar or Emirates which offer way superior service usually at lower cost. | 2 |
Jet2.com | Every year we are booking our flights with Jet2. We think that Jet2 has more most desirable flights than any other flight company | 5 |
Vueling | Everybody understands that the COVID situation turned everything upside down for airlines - but this is no excuse for not communicating with all their clients.Many of us are waiting for a refund. Some even received emails saying that refunds had been arranged - but no money arrives to client accounts.No replies to emails. Nowhere to call anyone. No communication from Vueling!Not a good way to get these clients to ever buy a ticket from Vueling again. | 1 |
Jet2.com | Everyone at jet 2 is very helpfulFlight was great and service impeccable | 5 |
Jet2.com | Everyone at jet2 was extremely helpful with the exception of the transfer team in Faro for the outbound trip, who were incompetent and rude. I booked special assistance and we were shown straight to the front of every customs, security and check in queue, but when we got to the transfer team outside faro airport, the team member actually said 'just because you have a lanyard you will get no help from us'. They also admitted that if you book special assistance it doesn't always transfer to their transfers paperwork, which I must admit I did find odd. We had to wait 25 minutes for a private transfer with an autistic child in the heat with no help. I have to say once we got to resort the rep was excellent. | 3 |
Jet2.com | Everyone boarded at alicante on time but we had to sit on plane 1hr before we could take off as pilot had missed slot for some reason no explanation. | 1 |
Ryanair | Everyone dislikes Ryanair.I like them because they are cheap and I have seen parts of Europe that I otherwise wouldn't have been able to have afforded to.If you travel light, follow the rules that they suggest, you will get good value for money. | 5 |
Jet2.com | Everyone friendly and punctual | 5 |
Jet2.com | Everyone friendlyAircraft very cleanFlight very smooth and quick | 5 |
Jet2.com | Everyone in the red uniform knew what they were doing, they were friendly, happy and made everything run like clock work both in Birmingham and Skiathos. Your teams made the competition look like amateurs and out served the airports. As a management consultant I always ask do you ever see the boss, almost to a man/woman they said yes and we get training every year. You guys do it right. Oh and by the way the seats are a dream, better then Emirates economy! Thank you very much, its our second trip with you guys and we will be back next year. Our best wishes for the coming year good luck John & Sylvia Davis (we got back on the 17th July '24) | 5 |
Jet2.com | Everyone involved in our early departure carried out their duties professionally. | 5 |
Jet2.com | Everyone is always polite and helpfulThe best budget airline would only fly with Jet2 if possibleThe planes are always clean and you can hear what is being said when announcements are made | 5 |
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