Airline
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Ryanair
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Absolute thieves! I tried to check in through their App but the App was down and not working. So I had no choice but to check in in person at the front desk. Because of this, they made me pay £110 extra to check in in person for myself and my partners tickets, despite me showing them that their App wasn't working. Absolutely mind-boggling. Actual daylight robbery. They saw the App wasn't working and told me to pay now and file a complaint later and I would get refunded. Surprise surprise, this did not happen. They are refusing to refund me this extra £110. I have never experienced a company like this before. They have just lost a very regular customer
| 1
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Ryanair
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Absolute thieves. I have 5 flights booked with ryanair. After booking, they rescheduled ALL flight times. Serious lack of organisation. People books flights according to times also. I could accept 4 of the changes although it is an absolute nuisance, however one of the changes I couldn't accept and wanted a refund. Apparently I am not entitled to a refund of a flight that ryanair changed the time of AFTER I had booked. I have now had to book a new flight with a more reliable easyjet and flying to Belfast and have to get a bus to Derry. Costing a lot more money. Ryanair should refund me. They take no accountability. Useless
| 1
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Grupo AirFrance-KLM
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Absolute thieves. We have only ever tried booking them once before, for a long and very pricy flight to my home country which they cancelled and refused to provide us with a refund. After a long few months of struggle and an absolute tug of war with them we finally got our money back. Recently we have booked with them again very reluctantly and due to a lack of choice for a very specific long and pricey flight to my home country. Guess what? They have just gone and cancelled it again, for the exact same flight to be available but now costing more. What kind of blatant thieving is that! We were told we would get a refund in two weeks but I absolutely do not have my hopes up about this process being smooth, easy or even humane. Absolute scumbags.
| 1
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Lufthansa
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Absolute trash airline in all senses.Pearson had put 4 flights in 1 checkin line, it took 2.5-3 hours to check bags. Next, the connecting flights are so short my baggage didn't come on time & I was without my things for a day in a foreign country. On my way back, the flight was delayed to Munich for weather. Most connecting flights were delayed except for all the flights to Canada. Nobody at the service desk seems to know anything or the lines took too long. They decided to offload my luggage instead of keeping it at the airport for my next connecting flight.The boarding time is never on time, only when you need to catch a short connection.I'll never take this stupid airline again. The absolute worst airline ever
| 1
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EasyJet
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Absolute trash bags. Knowing how fluid people's situations are at the moment, most travel companies are offering a voucher or refund and IF you have previously accepted a voucher they will happily transfer this over to a refund if the voucher is no longer appropriate for you - Not EasyJet. Absolute money robbing scumbags. If and when I get my money back, I hope they go into administration!
| 1
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Lufthansa
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Absolute trash service, insanely rude staff when even asking basic questions like where to find a service center. At Frankfurt airport I asked "where can I find your service center" and was met with stern "No". Thank you garbage person. Cancelled a flight 3 hours before a 6am flight while I was at the airport, no help getting rebooked. Will file as many claims as I can to claw back money. These people should be paying me to fly with them.
| 1
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EasyJet
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Absolute useless contact service, trying to book return flights Glasgow to Malaga. However it seems I'm locked out of account and have changed password on 4 occasion m. Still unable to access. Website bot and so called customer contact not fit for purposeAnaIt was extremely frustrating process. I changed password on numerous occasions, however could not gain access. Customer contact was draining given the amount of time I waited ( then it told me I had other contacts open ) when all were closed. I was about to give up and book flights with other operator, however my wife opened an account and we successfully confirmed our travel arrangements.
| 1
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Ryanair
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Absolute vile company, vile staff, and vile customer service, this is one company I will be avoiding, sort out your staff ryan air,
| 1
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EasyJet
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Absolute waste of time. This is for easyJet, yet this is the link that the easyJet Holidays makes most prominent.
| 1
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Grupo AirFrance-KLM
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Absolute world class in poor customer service. No way to contact KLM - telephones are not answered, chat is invisible. Only meaningless automated contact forms.3 months into a 10 hour delay claim. Not a word from this joke of a airline. And no way to contact them. Go RyanAir or Easyjet - and ANY other airline for longhaul. KLM can in no way be recommended
| 1
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Wizz Air
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Absolute worst Customer Service ever. Not only WizzAir has cancelled my flight but they almost force you into rebooking with them as the option whereby you can ask for a refund does not work online, therefore you are redirected with the rebooking credit (120% of your initial spend with them). No direct Custom Service line in the UK - nightmare to find a number that works (had to ring them in Malta multiple times). On the day I call them they say they will proceed with my refund within 10 days. The very next day I notice payments to wizzair on my bank account, ring them again to find out what it is about and clearly bookings have been made with my card details but they are not allowed to disclose the name of the passenger nor the route (which would be an easy check that we haven't booked it ourselves). Weeks pass and the money is still not in my account - even worse they supposedly investigate my case and in the end say that they cannot do anything and will leave it there - no indication that they have contacted the other person(s) who used our bank details in a fraudulent fashion, nor that they suffered a data breach (which is according to me the only viable explanation). Absolute waste of time, energy and what a terrible customer experience! Never again!
| 1
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SAS
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Absolute worst airline I have ever travelled, would never use again. We were booked to flight to Tromso for the weekend, as was meant to be a trip of a lifetime. Our first flight from Manchester to Oslo was cancelled (were never given a reason) and we were then delayed for 8 hours and rebooked on to different flights, not due to arrive in Tromso until the next morning (24 hours after starting our journey). We were put on a flight to Copenhagen and then landed in Oslo after midnight. After getting a couple of hours sleep in a hotel (we were the lucky ones, one couple had to sleep on the airport floor as no hotel was booked) we were back in the airport at 6am. However when we tried to board our flight we were then told the flight had been overbooked and our tickets had been cancelled so we were then put on a flight 4 hours later. What was meant to be a trip of a lifetime was spent mostly sat in an airport with over 30 hours of travelling which was longer than we actually got to spend in our destination. Would give it 0 if possible.
| 1
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Grupo IAG
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Absolute worst airline I have ever used. I am a member to the Global Entry Trusted Traveler Program and stunned that Aer Lingus does not participate. To find out why I did not have TSA precheck on my boarding pass I had to wait in the Aer Lingus line for almost 2 hours and then another 90 minutes in the TSA line. Once onboard I never received the special meal I ordered. I was also denied a refill of water. I got off the flight dehydrated and feeling dizzy and weak. The Aer Lingus app is also completely worthless. Would never recommend this airline to anyone. Amazed that Alaska Airlines recognizes such a cut rate, customer unfriendly airline as part of its frequent flyer program.
| 1
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Ryanair
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Absolute worst airline customer service I have ever dealt with. During Storm Isha in Dublin, flight was cancelled 2 hours before 9:30PM departure when storm was predicted all day long. No hotel voucher supplied. Next day after rebooking our own flight, was greeted at the check in desk by the most rude agent I have ever spoken to. Was required to pay €55 fee for checking in at desk after online checkin had closed, but no email was sent to notify that online checkin was mandatory to avoid the fee. Disgusting staff who treat their customers like garbage. Will never use Ryanair ever again. AVOID AVOID AVOID.
| 1
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SAS
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Absolute worst airline ever. Do not fly with them. They left us stranded in the airport from 4:30am to 4:50pm with no answers on why anything got cancelled. Now we have to spend another night in London with no place to stay.
| 1
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Eurowings
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Absolute worst airline in Europe!!! Flight was cancelled a few hours prior departure and no help was provided what so ever so I had to book new tickets with a different airline to get to the destination I had to be for work. Moreover, I have been chasing the money back since September 2022 and still Eurowings has not even responded ONCE despite several reminders. They absolutely SUCK and I wouldn't even recommend my worst enemy to fly with them. I hope they go bust.
| 1
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Ryanair
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Absolute worst airline in the world. Horrible customer service and absolute disregard to customers. Stay away from this airline if you can.
| 1
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Ryanair
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Absolute worst airline that enjoys stealing from its customers . Good luck if you need to cancel or perspone a flight due to life happening. Your only option is to pay crazy fees to change the fight. Zero credit or refund option. Quite shocking from such a large airline
| 1
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Norwegian
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Absolute worst airline. Cancelled our flight last minute and did not even give us a refund. Had to pay extremely expensive new tickets to get back home the same evening as it was necessary. Customer service was also terrible, didn't help whatsoever and took about 1 month to get back to us. Never fly this airline- you'll regret it.
| 1
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Ryanair
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Absolute worst airline. No customer service. Do yourself a favour spend a few more pounds and use jet 2.
| 1
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Vueling
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Absolute worst airport to fly Vueling out of! People behind the counter at the gate are clueless. How does a customer that pays extra to be on priority boarding get boarded on the plane with the 3rd group? No organization at all! The plane itself is comfortable, yet space for luggage is limited. Will never fly with Vueling, or at least pay extra for anything. Complete robbery. I paid for a service that did not apply to my trip, and all I get is a shrug shoulder.
| 1
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Iberia
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Absolute worst customer experience. Called to inquire about changing flights, knew there would be a fee. Customer agent goes on to already re-book it which wasn't the inquiry, I ask him to stop and he starts yelling at me. I tell him not to yell at me and he hangs up. Never booking with them again in the future.
| 1
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Lufthansa
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Absolute worst customer service I have ever experienced in a long life of travel. I did 50 flights last year and nothing had prepared me for the crap that lufthansa pulls and a customer service that just ignores you afterwards.As they combine flights & Trains with DB, they use the same system as when checking in for a flight, so i the conductor on the train doesn't scan your ticket, they see it as a missed flight and automatically cancel the rest of your trip.So my home trip after the Nuremberg Toyfair was cancelled and trying to fix it back to the airport, with 10 different representatives on the phone that just hung up every time they said wait a minute, cause they didn't want to fix it. So I get to the airport and they fix it at the counter in 15 minutes, cause here they can't get rid of me so easily. But now the flight back is full and I have to wait at the airport for 10 hours.No compensation what so ever, no lounge access are they willing to give me, no food stamp no nothing.I get an email I can complain and write to, which I do. after several emails and one month later, they haven't responded to a single email yet.
| 1
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EasyJet
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Absolute worst customer service I have ever experienced. Flight said I was unable to cancel through the website and app then the Chat Bot said that is the best way to do it. After, I tried to get in contact with an actual person... never heard anything. Horrible. They will not let me change my flight.
| 1
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EasyJet
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Absolute worst customer service! First, their website is terrible to navigate and find information. Second, they do not respond to their emails or their own online form, except to give generic responses that are absolutely USELESS. Third, once you do some searching and find their phone contact, they only have a UK contact number, which is ridiculous--if you don't have an international plan, you get charged to get help! Completely ridiculous for a large international company.In addition to all this, once I finally did get in contact with someone, all I needed was an insurance letter that stated they do not give refunds OR AIRLINE CREDIT for the cancellations due to COVID. They REFUSED to add the three words "or arline credit"... so I asked, "ok, then will you give me airline credit", and they said "NO. All flights are non-refundable, including for credit." So then WHY could they not add this?? The customer service rep was INCREDIBLY RUDE, and told me that its not his problem, and to tell my insurance company to "get in contact with their legal department" and have them sort it out. Unbelievable. Never again will I use this disgusting company.
| 1
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Lufthansa
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Absolute worst service, lost money for the cancelled flight, the alternatives were really inconvenient, the customer service is terrible, had to wait an hour on hold to get no use out of the call and got charged almost 400 eur for the call with no warning before that it is so expensive, but it was urgent to organise a flight back home and only one number of theirs was working. Trying to get compensation now for over 2 months, keeping in contact with a connecting company "Air Complaints" and they are helping us get the compensation, and Lufthansa keeps denying it and refuse to help. Never again <3
| 1
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Ryanair
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Absolute! Shambles of a company. Expect families/others to pay over 100 to travel one way then another way back !!!! Shocking awful customer service even if your bags not even a inch out they try charge you 48 euros !!! Never will I fly with Ryan air again !!!! Awful customer service off a women at 6:30pm before our 7pm flight to London standstead they won't even care if your left off your flight no care for people and no magazines on flights !!! So dunno how much food is don't clean thh planes either rubbish everywhere
| 1
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Grupo AirFrance-KLM
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Absolutely APPALLING customer service. One agent lied to me that the booking I was contacting them about was made via a third party website and gave me an international contact number which does not connect.I am so very disappointed, I was contacting them on behalf of my father who has been a member of their rewards scheme for many years, having been a loyal customer with KLM for as long as I can remember. After the ordeal of trying to get anywhere with them, he has categorically stated he will never fly with them again.Absolutely avoid at ALL COSTS.
| 1
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Vueling
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Absolutely Awful. Start of a few days break away doesn't just start and end with the departure flight . Flight from Edinburgh to Barcelona delayed by 6.5hours. No updates on why it was delayed and no help desk with any information either. Finally got on the flight and landed in Barcelona, had to wait over 30 minutes for luggage, which is to be expected.. However, once got the luggage and headed outside the airport, discover our transfer from the airport to the hotel left without us, so had to pay a fortune for an hour long taxi journey. One can only hope the journey back is better, but not holding our breaths.
| 1
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EasyJet
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Absolutely Disgrace , flight number 3490Hurghada - Liverpool been delayed for about 3hours we been stuck in the airplane for about 3 hours regarding 6 or 7 passenger didn't turn in , since when the whole airplane waiting for passengers!!!!!!!!!!!For any other reason is Okay ,To get home at 3.00 in the morning instead of 12.00 and go to work 5.00 in the morning …
| 1
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Turkish Airlines
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Absolutely Disgusted With Your Conduct!On the 18th of March 2022, my mother and wife were travelling fromLahore Pakistan to Manchester via Istanbul.The flight from Lahore Pakistan was delayed and reached Istanbul late. The connected flight from a Istanbul was suppose to take them to Manchester.However it left without them.They were stranded at Istanbul airport for at least 24 hours until there was a flight available to Manchester the next morning. My elderly mother and wife were bullied and were pressured to pay more for the next flight.However they refused to pay. No hotel was offered to them even though it was clearly the fault of Turkish airlines.My mother also complained about the attitude of the Turkish airlines personal at the airport. I think the Turkish view themselves as superior beings compared to the Pakistanis. This is very shameful. It is sad to see my mother and wife treated in such a way in 2022.I think the Turkish authorities should be ashamed of them selves. I thought this was a ' Muslim' country?What happened to our Islamic morals?I wonder what the Turkish prime minister Mr Erdogan would say if he saw his personal treating other Muslims in such a way?My brothers and sisters at the airport Allah is witness to everything you do.Don't worry inshallah your time is coming very soon. Inshallah may Allah bring his punishment on such people. Ameen.Start treating people with respect. It is no wonder why 75% of your reviews are bad!I am looking to take this further.I would like a senior manager to contact me as soon as possible.07480464872Mo Malik
| 1
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Ryanair
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Absolutely Dreadful and LIARS!Rip off merchants, cancel flights, don't acknowledge when you ring them, then fob you off for reimbursement of expenses. ZERO Customer Service Satisfaction!Lied when I contacted them saying it was the first time i had been in touch, its a disgrace of a company which cost me alot of money sorting out a flight which they had cancelled.
| 1
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Jet2.com
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Absolutely Fantastic, Cabin crew were very efficient.
| 5
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Lufthansa
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Absolutely HORRENDOUS.They don't care about compensation for delayed flights, missed connections because of their delays, give you a tiny voucher to last you the 11 hours they are making you wait ( even though there's other flights available) 15 euros.... When a tiny sandwich is nearly 14 ?Do everything possible to get out of a claim or will not give anything for the mess around, and the customer service is disgusting! I will never fly with them as it's not worth it, dirty planes and vile toilets, rank food, unhelpful staff and just an all round, in my opinion, awful airline company.If anything goes wrong and it feels like they don't care and mention they want to 'regain your trust' ,what in a hope a prayer? Because we saw that there's no actions to actually do this!
| 1
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Ryanair
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Absolutely Horrific Customer serviceMy refund for a delayed flight was accepted/approved but I am still waiting to be paid. Every agent I have spoken with has given me the wrong information or misleading information. They have been no help and have told me to wait everytime. I have been waiting since the 27th of December and it is now the 16th of January. I do not recommend their service they really aren't trustworthy or reliable. Please please avoid.
| 1
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Ryanair
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Absolutely Shameful experience.I couldn't check in online because of no Internet. I arrived 3 hours early for the flight and even though the flight was delayed by one hour they said I was too late for online check-in even though it was almost 3 hours before take off. The lady said she could check my family in and she did and it literally took her less than a minute on her computer. She then said I owed an extra 180 euros because of this and our family could not fly until this was paid.I paid a whopping €2500 for the flights and then got robbed blind to get on a delayed flight. They are not even cheap any more and since Covid do nothing but price gouge and Rob decent families.I will never never never fly with them again. I hope they go bust as the world would be better without them. They have the worst customer ratings on planet earth as an Airline company. Even the third world airlines are rated better. NOT CHEAPER THAN PROPER AIRLINES LIKE AER LINGUS, BRITISH AIRWAYS, Air Italia etc but none of these steal from decent people. It's not even possible to contact their customer service or make a complaint on their website.Book with someone else as they won't be any more expensive anyways and you won't be mugged by them either unlike Ryanair who will rob you blind and if you can't afford it, they will leave you stranded in a foreign country.Flight experience is also absolutely horrific. When they go bust, I'll book a holiday to celebrate
| 1
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Vueling
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Absolutely TERRIBLE experience with Vueling Airways!!!!We were told we could not have a seat on the plane just as the flight was about to leave, even though we had paid for tickets months ago.The reason we were denied? They had sold too many tickets for the flight out of what one can assume is just pure greed.We tried to check in online the day before, but my partner's Japanese passport was not accepted for online checkin, so we arrived at Gatwick 2 hours before the flight to check in, (as stated on the website) but we were told more people had checked in online before us by this time so we could not have our seat.They next flight they offered us to remedy the situation was 24 hours later.This reduced our 1.5 day weekend break to Rome to just half a day!We also ended up spending about 6+ hours talking with unhelpful (unsympathetic) reps and arranging hotels etc making it a very stressful ordeal indeed.Staff were not even apologetic and just acted as if this was totally normal, even the next day when we did finally fly the same staff who denied our flight the previous day didn't even mentioned or acknowledge the situation.I would never ever ever recommend this airline to anyone.Buyer beware.
| 1
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Wizz Air
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Absolutely Terrible Experience with Wizzair – Lost Baggage and Insulting Compensation OfferOur flight with Wizzair on September 4th from Madina to Abu Dhabi turned into an absolute nightmare. Upon landing, we discovered that Wizzair had lost our baggage – a shocking failure on their part that has caused us immense stress and inconvenience.However, what made this ordeal even worse was their response. After days of waiting for updates, Wizzair finally informed us that the baggage is permanently lost. Instead of offering real compensation for this major mistake, they added insult to injury by offering only 50% compensation, but only if we can provide receipts for everything we lost! This is beyond ridiculous and utterly unacceptable.How are we supposed to have receipts for all our personal belongings, some of which are irreplaceable? This policy is completely unreasonable and feels like a way to dodge responsibility. Wizzair's lack of accountability is infuriating, and the fact that they think this is a fair solution is unreasonable.The whole situation has left us incredibly frustrated and disappointed in Wizzair's handling of the issue. This is not how you treat customers, and it's certainly not the level of service anyone should expect from an airline.If you care about your belongings and peace of mind, I strongly advise against flying with Wizzair. Their carelessness and refusal to adequately compensate for their own mistakes show they have no regard for their passengers.Wizzair, this is not good enough. We deserve proper compensation and a lot more respect than what you've shown us.
| 1
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EasyJet
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Absolutely Terrible.Imagine they treat your luggage trash, damaging your suitcase beyond repair or travel.They then offer a very standard generic replacement although you've got a skyline silver detailed case.Horrendous service.DO NOT USE.
| 1
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Ryanair
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Absolutely USELESS and APPALLING service. Never ever have I encountered anything like this. Literally dozens of times when I got in touch with Ryanair CS who only replied with empty promises. Waiting hours for Webchat for clerks that are unwilling to answer my question/s ?? How is this even legal. Got confirmation of my refund in December and I still haven't received any money nor any information till this very moment!! Do yourselves a favour, AVOID THIS MISERABLE COMPANY!
| 1
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Ryanair
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Absolutely a %€%€% compagny.Suddently you are not aloved to bring handbagage without having paid an additional price. Then you have to pay a fine, but is still not allowed to have your bagage with you, but now you need to pick it up same place as the big suitcases are picked up.Find another compagny
| 1
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Vueling
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Absolutely a NO-GO for any customer!Have a booking, and due to COVID-19 Vueling cancels my flights, but they don't give a refund! They'll rebooke, but not refund!In my opnion that's theft! And no replies on email, constantly busy phones - I've never experienced an airline company providing such poor service. And they're an European company?
| 1
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Jet2.com
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Absolutely a disgrace paid 200.00 for a afternoon flight and change it to from1.35pm to 11.25 and I could of picked this flight at the time and saved myself 200,00.I ring them and say it's in the and conditions and we can change maybe so but there should be refunding the difference.Then there tell me if the flight comes back I can ring and have that flight but I will have to pay because I'm changing the flight to my original time.I think I will stick with tui from now on never had this with them.
| 1
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Grupo IAG
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Absolutely a horrible experience ever with so called British Airways. I traveled to India for 3 weeks and took 5 domestic Indian airlines in India yet the worst is BA outbound to BOM-LHR.Sadly so much to tell you but I like to start from the in-flight service. I know very well there's no luxury in air travel anywhere anymore, if you fly economy. 70/80/90s world is over. With that in mind when I getting in to a flight I keep the general expectations low. I fly economy class frequently to many places for work and holidays. Therefore, I know very well what to expect in general.Soon I was onboard the BA0198 on the 18th April 2024 departure time 13:10 Mumbai. I felt one of the air hostess are grumpy over few of the passengers. Yet it was not my problem so I kept my self to myself. Her name is LYNN. I asked her if she can tell me if the Aircon system is on. She said " I can't control the Aircon system" in very intimidating voice and said only 15yers ago they changed the system to brand-new. I did not say anything to her because I felt she was a dinosaur therefore she must be super tired even before they started the in flight service. She was a old lady so I have given her the benefit of the day.British Airways food is one of the worst ever. Everything including the packaging is worse that my local chippy. Nor label soup cups. No label desert cups in flimsy containers. Very cheap food. Rather my local chippy earned a respect from me because of the BA.Finally, I do not want anyone to travel so unlikely British British Airways for some time(Trust me I'm a proud Britt). Hope and wish BA will employ Young and vibrant people to serve in flight and find good supplier for the food and hygiene. Until that I'm staying away from so call British Airways.
| 1
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Lufthansa
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Absolutely a horrible experience with the customer service. I had to change my flight so I called the service hotline. They never answered the phone. Sometimes, after one-hour of waiting, they just hang up. This was the German hotline. Also it didn't matter if I choose German or English for the language.I tried it every day, no chance to reach them. An absolute nightmare since I paid 2000$ for 2 Flights.Then we tried the Mexican Lufthansa Hotline, after 30min someone took the phone and finally there we could change our flight, luckily I knew somebody who speaks Spanish!Anyhow, it's absolutely unacceptable. And I don't know why they don't make it possible to change the flight online!That was the last time with Lufthansa for me.
| 1
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Ryanair
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Absolutely a joke... Myself and my partner.Filled in the form for a money refund....Just received a email..a voucher is available.....We didn't want one.....F......g cheek....
| 1
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Ryanair
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Absolutely a lost cause. It took us 1 hour to check in one single bag because they directed dozens of us to just a couple desks, causing us to miss our flight. We will now have to book another, more expensive flight thanks to the half-wits over at Ryanair. In addition, we have pre-booked both rental cars and an AirBNB, costing us even more money. Completely unacceptable.
| 1
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Ryanair
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Absolutely a rip off air line and making a killing from the pandemic shame on you ! I have been unable to see my don in Alicante due to covid I've changed my flight twice which has cost me more than the initial flight. I called this morning to rearrange again due to Covid and being on the amber list as I can't quarantine when I return, they wanted another £60 off me. No refund or credit available, I have lost over £200 on rearranging flights and refuse to pay anymore for my partner and I. NEVER would I use Ryanair again. Customer service beyond belief, absolute money grabbers ! Trading standards need to look into this surely !!!
| 1
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Grupo IAG
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Absolutely a trash experience coming from Dublin to Chicago. We ended up waiting on the plane for other passengers to board when it was way past our expected take-off time by over an hour. We were not compensated for this lost hour in any way at all. People who can’t show up on time need to be left behind in order to keep the responsible people on schedule. Absolutely horrible experience and I’ll always be telling people about it and how awful it was. My time is valuable and I didn’t appreciate how inconsiderate Aer Lingus was regarding it.
| 1
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Pegasus Airlines
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Absolutely a waste of money! They are scammers. They label every luggage as damaged so if any of them is damaged, they don't have to compensate you
| 1
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Vueling
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Absolutely abhorrent. Most airlines have a baggage fee of 40 dollars or something, which is bad enough. Vueling charges 19 euros per kilogram, regardless of how much it weighs, and the customer service was non-existent. I am absolutely furious, and out a ton of money.
| 1
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EasyJet
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Absolutely abysmal company literally out to make as much money as they can. Tried to change flights online, website error meant I had to call the helpline. Charged a higher fee to change over the phone vs online and no refund of the difference offered even when it was an error in their system. Also charged for extra leg room seats which were on the original booking and we shouldn't have been charged again for, and not refunding that charge either. Customer services ignoring emails, essentially taken my money and ghosted me.
| 1
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Grupo IAG
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Absolutely abysmal customer service, takes forever to get through to someone on the phone, when they finally pick up it's very difficult to understand the call centre operators, they are clearly based in a different country. I spent half an hour trying to get through to them today, when i finally did there were various technical issues in processing my request, finally ending with my call somehow dropping off. Unacceptable.
| 1
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Ryanair
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Absolutely abysmal service. Extremely poor customer service. Opened flight gate 10 mins later its closed with Absolutely no information on screens left 8 people stranded in Spain. Worst experience in 40 years of travelling world wide. If I missed a flight I'd take it on the chin but when have you ever heard of 8 separate people missing the same flight. DISGUSTED AND WILL NEVER USE AGAIN.
| 1
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Wizz Air
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Absolutely abysmal service. Travelled with my partner and friend from Luton to Larnaca and return. My friend requires assistance on and off the aircraft. The airport staff were fantastic but the airline insisted that he must sit at the back of the aircraft in a centre seat despite the fact that he had paid priority with an extra leg room seat. The priority boarding at Luton and Larnaca was an absolute insult to intelligence. 5 lanes of check in for standard fare and one lane for priority. The entire flight was checked in before the priority queue had moved. Priority boarding is only priority through the gate and not boarding the aircraft. My friend ended up foregoing any assistance to board the aircraft In order to keep his extra leg room seat as he would have been in a great deal of discomfort over a 4 hour flight. As a business traveller flying around 50 times a year I have never witnessed such poor service. Needless to say I will never fly with Wizz air again and will certainly not recommend them to any of my associates or friends.
| 1
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Ryanair
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Absolutely abysmal they shut the boarding gate without putting out a final call causing us to lose our long awaited trip to Poland we were hoping to be visiting AuschwitzI would rather walk or swim than use Ryanair they are over priced rubbish
| 1
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Ryanair
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Absolutely abysmal. Avoid this airline AT ALL COSTS
| 1
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Wizz Air
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Absolutely abysmal. First we found our flight delayed by upwards of three hours, and it was subsequently cancelled. There was no verbal acknowledgement of the cancellation for over twenty minutes, and very little direction in terms of where to go or who to talk to once we were aware of the situation. After a further ten minutes of bumbling around like fools we found our own way around.This was the start of two hours of hell. We received a text from Wizz and a link to book a hotel that they would cover. None were available. We tried talking to staff, asking for assistance, and repeatedly attempting to reload the site to book a hotel. Absolutely no customer service, unless you count an email with instructions to either receive a refund or book a new flight -- of which none were available for another three days. Due to a complete absence of available hotels or flights through Wizz, we are now looking at going far beyond our budget to book our own hotel, lucky as we are to be able to spare the money and time for this. Furthermore, we are being forced to take a pricey flight home via Istanbul if we have any hopes of making it home before next year, which is a connecting flight in completely the wrong direction. As of writing we are still stuck at the airport, over four hours on from when we were supposed to have departed. No information from Wizz whatsoever. Still no hotels available, and nothing more from them.The name 'Wizz Airlines' is something of a misnomer, suggesting a service that is both fast and clever. Wizz is neither. Do not use their services if you value your time, money, or wellbeing.
| 1
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Jet2.com
|
Absolutely amazing as always I would not fly with any other
| 5
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Pegasus Airlines
|
Absolutely amazing experience honestly soFriendly don't listen to other people's comments they are so nice literally couldn't fault them
| 5
|
Jet2.com
|
Absolutely amazing flight . Really impressed with Jet2 . Lots of room in seat , lovely selection of food , wonderful , pleasent , helpful staff , plenty of updates from pilot and selection of duty free .
| 5
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Jet2.com
|
Absolutely amazing, the cabin crew were the best, very friendly and excellent service, I'm only short but my friend was amazed at the leg room, first time she has flown with you, she's converted now, first class airline, thank you.
| 5
|
EasyJet
|
Absolutely and completely awful.Delayed us so long, we were sitting in a hot airless plane on Bristol airport runway for more than an hour because something wasn't working. They'd made us late anyway. Herded us into the gate area like cattle then told us there was a delay getting onto the plane.This resulted in us losing £450 eiffel tower restaurant, non refundable amount.Never ever ever use this airline.
| 1
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EasyJet
|
Absolutely appaling customer service - extremely rude advisor
| 1
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Turkish Airlines
|
Absolutely appalled at the quality of the website and worse off, the service. Prior to the flight 2 days ago, I purchased a window seat. When checking in online, I realized that it’s been automatically switched to a different seat altogether, an aisle one. When I called into support to remedy it, I was told that the seat that I purchased has been taken up, this happens quite often. Whilst I accept that sometimes issues happen, the service by Turkish airlines made it much worse. After being told that it happens quite often, I was told the only way to remedy it is to 1. Write a feedback form with the screenshot of the payment (I don’t know why, she could see it in the system down the the exact seat I bought) 2. Wait to get the support ticket number via email 3. Call back into support with the ticket number so that they can help me try to get the seat back. What?! Why must I submit a ticket to get a new support ticket number, then call back to give the support number? Why can’t she help me straight away. After calling this out, I was then told *i†was the one who made the mistake because I checked in online when I’ve bought a seat. Thank you, I did not know that Turkish airlines website is from 1980s and I did not know I’m not supposed to check in online when I’ve purchased a seat. Absolutely gobsmacked. Oh, and I was told to be at the airport 3hrs early to fix this. Third class airline.
| 2
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Vueling
|
Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40 minutes before or else" to check in but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't couldn't or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that indeed your extortion policy was ridiculous. With seemingly no other options we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?
| 2
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Ryanair
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Absolutely appalled with the inaction by the crew on the Ryanair flight from Barcelona where a passenger abused an elderly lady by a male passenger. Any other reputable airline would have removed him.We have used this airline frequently, and having discussed this incident with my wife who is Irish and her relatives in Ireland, will no longer use airline in future. Enough is enough!! The final straw!
| 1
|
Grupo AirFrance-KLM
|
Absolutely appalling Air France ground staff experience at check-in desk at 05.00am on 21sep at Toulouse-Blagnac airport, travelling on first flight to Amsterdam KL1448 STD0620, on a business trip. Air France check-in staff was having an awful and not professional attitude towards me and others clients, when I approached gently his counter. First thing I was asked aggressively before even been greeted, was about to take out of me my unique small hand bag, fully compliant with AF/KLM cabin baggage standards. I am a frequent traveler, used to travel a lot (formerly Gold Flying Blue member), and I was chocked the way I’ve been addressed this early morning. I so try to explain the reason why I took this small hand bag for 1 day trip as I as had to work straight upon arrival. The staff didn’t even listen and kept repeating his off rule not mentioned anywhere, saying that passengers seated on zone 5 of the aircraft, they have to check-in hand bags without discussion, while others clients from other counters, were allowed to keep it even extra cases, despite the fact they were also traveling in Economy class. I wasn’t even seated in an emergency exit. I explained again and he told me arrogantly that I didn’t understand what he was saying to me. He also shown me that it was written in the boarding pass “hand bag not guaranteed†which obviously doesn’t mean they are forced to remove all hand bags of compliant customers as I was. I wish I could have spoken on this early morning day to a gentle and smiling person who could have been able to explain to me the situation instead of imposing his own rule, which not stated anywhere. I was told at gate that he was the most nicely person of AF ground services team at TLS airport. Perhaps very lovely person with his friends and colleagues, but not definitely with AF/KL clients. This unusual situation to me made me a very bad day regrettably. There is a way to greet and approach clients and made them do what you want them to do without creating a bad feeling, resulting an a regrettable customer experience, thus a disappointing image of the airline. The lack of flexibility and not being gentle and professional with people, doesn’t show a good image of the French national carrier, including with the Dutch national carrier.
| 1
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Ryanair
|
Absolutely appalling airline. A case Ive used numerous times apparently suddenly doesn't fit into the hold they have at boarding pass control. Had to pay £75, absolutely no option as on my own . Will never use this airline again. The staff were so rude about it too, not an ounce of compassion between the five staff . I'm 61 years of age and this is the first solo flight as I have mental health issues. Currently crying in the toilet and they just look straight through you, horrid, horrid staff.
| 1
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Ryanair
|
Absolutely appalling airline. Flew to Alicante which you think being a busy route would be pretty standard, but not for Lyingair. Outward flight delayed by two hours, homeward flight an hour, no apology, nothing. I get that they used to be cheap but they aren't that cheap these days, I will pay the extra 100 quid and book a proper airline next time, the legroom and constant selling just make it an atrocious experience all round. And their flights are ALWAYS delayed, it's just how they run. Pathetic.
| 1
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Ryanair
|
Absolutely appalling airline. I have never known a flight to be on time and they provide no explanation or warning of 5+ hour delays. To make things worse, they charge £80 for a bag and £13 for a seat?! Disgraceful
| 1
|
EasyJet
|
Absolutely appalling and shocking non-customer service. Spent more than SEVEN HOURS on hold for a call centre agent to answer the phone across two days after the voucher they gave me didn't work on their website. When I complained to the agent who eventually answered I got a curt 'sorry about that' and moved on. We all understand that Covid has affected company response times but forcing customers to waste pretty much a full working day waiting on the phone to fix a problem of their making is not acceptable in any circumstance. Almost as if they don't want my custom. Sort it out Easyjet CEO John Lundgren
| 1
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Vueling
|
Absolutely appalling and unacceptable. One person on check-in leading to huge queues and major delays, then Vueling lost our luggage, ruining our honeymoon. Zero communication, help or apology. As a frequent traveller having flown many airlines, I have never experienced such an inept airline. A total disgrace, they should be ashamed.
| 1
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Jet2.com
|
Absolutely appalling behaviour by Jet 2.A company that we had previously been extremely happy with.We had an extremely distressing experience with bed bugs at our 4 star hotel.Which you may understand, ruined our much needed holiday… and on return.. to the point my partner needed medical treatment for infection on return.Despite providing supporting photographic evidence and x 2 supporting letters from Doctors in the UK confirming Bed Bugs bites, Jet 2 are constantly fobbing us off and not giving our complaint the seriousness it deserves. Added to that… apparently we are also being penalised due to the fact the hotel in question is not responding to Jet 2 contact.. great customer service again.
| 1
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Ryanair
|
Absolutely appalling behaviour from the staff on our flight from Manchester to Alicante. Not only were we told the gate was closed when we were stood their waiting to get in when they stopped us to announce the gate was closing, they then took out duty free alcohol off of us purely for them stopping us and delaying us. Rude staff and unbelievable restrictions, never flying again
| 1
|
Grupo IAG
|
Absolutely appalling communication by both the refunds team and the customer service team. This relates to an appeal to BA to refund the cost of an upgraded flight which I cancelled, in October, due to a change in personal circumstances. I was fully prepared to forfeit the initial economy ticket price but not the upgraded fare to business. I gave over 12 weeks notice but BA were unmoving, however did state, in January, that it was under investigation. Now it's 6 months on and still with no final response. Truly unacceptable, incompetent and totally without any service to the customer. Shame on you British Airways.
| 1
|
Jet2.com
|
Absolutely appalling company, we booked our holiday to Menorca and car hire with Jet2. We arrived at the airport and looked for the car hire company which we could not find so asked a member of staff at the airport. We were advised that we needed to go outside. We had a look and could not find anything so we went back inside to ask to be advised we needed to wait in the carpark and a bus would collect us. We managed to find where we needed to wait to find their were around 30 people in front of us. We waited over 30 minutes and a small bus arrived which took around 8 people. We asked how long the next bus would take to be told they could not advise us. After waiting another 30 minutes no bus arrived and worried that when we came to return the car we would not make it back to the airport in time as we did not know how frequent the bus service was we went back into the airport and used another car hire company and left the airport after 30 minutes. We arrived at the villa which was lovely upstairs but when you went downstairs there was a horrible damp smell. I looked at both bathrooms and there was a large amount of mould round the baths, the shower curtain was full of black mould and the shower heads were dirty. The doors were warped and there was damage to the wooden floors and skirting boards. We contacted customer service who were not the most helpful and ended up ringing Solmar Villas and after a lot of calls managed to get some cleaning product and I cleaned the bathrooms myself. On returning we spoke to Jet2 and logged a complaint, the issues regarding the bathrooms has now been resolved with Solmar Villas. Jet2 however do not think it is there responsibility to advise customers that the car hire company is located off site and you may have to wait hours for a bus to take you there and there is no certainty that you will make your flight on time on the way home as there is no time slots for the buses to take you back to the airport. We are now out of pocket over £900.00 as they will not refund us for the car we could not use and had to pay for a car with a different company. Will never use this company again!
| 1
|
Lufthansa
|
Absolutely appalling company. My flights were cancelled during the COVID pandemic so it was out of my hands, and i of course requested a refund for my flights, and three months later i am still waiting for this. i have escalated this with three different levels of escalation and i will demand compensation for this. The response of Lufthansa to all this was 'we have a lot of refunds at this time' i will never use this company again as they don't really care about customer satisfaction or customer care.
| 1
|
Grupo IAG
|
Absolutely appalling costumer service experience on the phone…Can't even understand what the person on the other end is saying much of the time. Rude attitude, calls get cut off, absolutely horrible and frankly shocking for this day and age when there are so many better experiences to be had with different companies. Frankly a joke.
| 1
|
Grupo IAG
|
Absolutely appalling customer service from British Airways.After three months of trying to resolve my complaint with British Airways, I have reached the end of my patience. Despite submitting clear evidence and numerous follow-ups, my case has been blatantly ignored. Not once has customer support acknowledged my evidence, let alone provided a resolution.The lack of communication and accountability is shocking for a company of this size and reputation. It's clear that customer care is not a priority for them.With deep disappointment, I'm leaving this as a written record: neither I nor my family will ever fly with British Airways again.
| 1
|
Grupo AirFrance-KLM
|
Absolutely appalling customer service from everyone involved. The customer service teams were arrogant and rude and should not be in a customer facing role. The board should hang their heads in shame
| 1
|
Ryanair
|
Absolutely appalling customer service my partner was diagnosed with stage 4 head neck cancer and was told not fly and has under gone treatment we changed names on flight which cost us £240 no offers of rescheduling flights or a refund of flight Absolutely appalling customer service don't use this company they STEAL YOUR MONEY
| 1
|
Wizz Air
|
Absolutely appalling customer service on the phone when finally getting through to someone in the evening. Was calling for some guidance on a flight we booked and the person that picked up was extremely unhelpful and very rude. Enough to put me off booking with wizz air again. Wish I could afford to book with another airline.
| 1
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Ryanair
|
Absolutely appalling customer service. 45 mins after moving from chat place queue #169 I got nowhere with them.I booked their parking service and never received the confirmation email.Ryanair has done nothing apart from referring me to their supplier.The supplier of the parking referred me back to Ryanair.The only people helping me out here were from Microsoft customer service.With their help I managed to recover that deleted email that went straight into my junk folder.Shame on you Ryanair.Don't even bother with their customer non-service.
| 1
|
Ryanair
|
Absolutely appalling customer service. Due fly back from a family holiday with them, unnecessarily paid for baby equipment as I'll be travelling with my son, nothing on the website that I saw about it being free like it was with EasyJet who I booked our outbound flights with 10 minutes prior, paid the fee, downloaded the app to sort everything out and i come across something stating baby equipment is free for x2 pieces. Spoke to someone on the chat and they've point blank refused a refund. Absolutely ridiculous. Wont be using them ever again based on this pitiful experience alone.
| 1
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EasyJet
|
Absolutely appalling customer service. Horrific.
| 1
|
SAS
|
Absolutely appalling customer service. Trying to add a flight to my booking - can't even give them my money!! Spent 2 HOURS trying to get through on the phone - cut me off 4x times, then finally got thru and a guy took my query, put me on hold and NEVER came back to me. 45 minutes later the system cut me off again. If you can't trust them to use a phone, how on earth can we trust them to fly a plane safely?!Cancelled my tickets, will never book with these numpties again. Worst company I've ever dealt with - you should be ashamed.
| 1
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Lufthansa
|
Absolutely appalling customer services. Difficult to understand, not doing what they said they would, calls dropping after being on hold for a long time. My advice would be to avoid this airline at all costs - if you don't, and find your self needing to contact their customer services it will be the worst experience of your life. I am genuinely embarrassed for them.
| 1
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Jet2.com
|
Absolutely appalling discriminatory decision making in order to earn a few pounds shame on you Jet2
| 1
|
EasyJet
|
Absolutely appalling experience even before getting on the flight.No attendance at the automated bag drop, took about 10 tries to pay for my extra luggage as this required a portable card machine and no one was around to help.When I did finally get the machine the guy charged double and when I questioned it said I wouldn't be allowed to fly if I complain.
| 1
|
Grupo IAG
|
Absolutely appalling experience. British Airways, unfortunately, has lowered it's standards and to my dismay, I've been recently having a much better flying experience with budget airlines rather than BA. Customer service representatives are completely clueless, unprofessional and not bothered. I recently had my flight cancelled on 3 occasions and the staff weren't interested in helping me return home.
| 1
|
Lufthansa
|
Absolutely appalling in-flight service. The air hostesses spent most of their time talking and taking breaks in the back of the plane, and would act frustrated if they had to actually do their job. Never again.
| 1
|
Ryanair
|
Absolutely appalling manners and attitude from 1 certain woman at the Ticket Desk. Ryanair should be ashamed to have her at front of house.
| 1
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Turkish Airlines
|
Absolutely appalling service DON'T BOOK !! One of my flights got cancelled 2 weeks prior to flying no apologies or anything the next day they can put us on a flight is 11 days after our original flight day !! They won't refund us anywhere near what we think we should be owed, for a £1200 flight we get £200 back sound about right! Very very disappointed will never book or fly with Turkish air again.
| 1
|
Turkish Airlines
|
Absolutely appalling service during our recent journey from Istanbul to London. My husband and I were in transit flying from Almaty to London via Istanbul. The Turkish Airlines staff at the gate in Istanbul did not let us on board completely dismissing our proofs of negative test results as outlined on the official UK government website. Instead, the staff imposed their own interpretation of the rules and made us follow those. This has caused us missing our flight, leading us to spend an incredibly stressful time (for over 5 hours) and to incur additional costs. Awful customer service. I would not recommend to use the airline which neglects the official UK government guidelines and requirements in their own interest and profit of the Istanbul airport!
| 1
|
Grupo IAG
|
Absolutely appalling service from BA - completely ruined our trip and refusing to pay our ENTITLED compensation. By their own admission they took us of our flight due to them sending the wrong size aircraft- they moved us to a virgin flight which arrived almost 4hrs after our original scheduled flight and they are refusing to pay up offering half of the legal compensation and we have no come back - simply appalling they are dishonest as an organisation trying every way to get out of paying people what they are due - you cant call and if you do manage to speak to anyone they are offshore and simply so not care one bit - thoroughly shocked at their level if service probably the worst ive ever experience! dont take the risk of flying with them
| 1
|
Grupo IAG
|
Absolutely appalling service from British Airways and no further update on my claim 03355689.
| 1
|
Ryanair
|
Absolutely appalling service from Ryanair who left us stranded in Croatia after cancelling our flight only hours before travel. The only alternative flights offered by Ryanair were with their airline and 2 days later than our scheduled flight.There was no access to a customer service line and we were left with no alternative but to book a domestic flight to another airport in Croatia (where we had to find accommodation for one night) and fly out from there to Liverpool the following day (Original destination was London Stanstead). We then incurred the cost of a train journey back to London.Ryanair are now claiming that we are not entitled to compensation as the cancellations were due to adverse weather conditions. Although many other airlines were operating in and out of Stanstead without any problems.Absolute madness and completely unfair. Extremely disappointing and totally unacceptable. Shocking service.
| 1
|
Vueling
|
Absolutely appalling service from Vueling! Our party of 8 people arrived at Barcelona Airport at approximately 10:45am for our 12:40pm flight that was already delayed until 13:26pm. We could not check in on the self check in machines as it would not allow us.There were only 2 check in staff checking in a huge line of people. We were asked before getting in the queue by the only lady there where we were travelling to which I confirmed London Gatwick. She ushered us into the queue. At no point did any member of staff come around the queue to check which flight we were trying to check in for and we spent roughly 1.5 hrs in this queue. Only to be told at the check in desk that check in had closed for our flight, despite that the flight was delayed. The check in staff member immediately went to speak to the lady directing passengers at the front of the queue. We could not hear understand their conversation as we do not speak spanish. He then told us he would need to call his supervisor to see if he can check us in. When coming off the phone he said that we would need to go to the Vueling information desk to see his supervisor. We arrived at the information desk with another queue. We asked other passengers in front of us if they were going to miss their flight and explained that we were in a hurry and they kindly let us in front. Only to be told by 'the supervisor' that the reason we had been sent to him was to book a new flight and not to check us in for our flight. We were devastated! We still had enough time to board our flight as it was delayed. He said we had lost the price of our ticket and would have to pay again! It seemed like they just wanted to make more money out of us and the whole communication had been misleading and underhand. Another work colleague was on the flight and told us that there were no free seats on the plane! That suggested to us that our seats had been sold before we had even checked in and it seemed all underhand by Vueling. Vueling only had availability the next day for a flight despite 3 more flights that evening. We therefore had to purchase airline tickets with another airline to get home that day which cost us each £270! This caused us all a huge amount of stress and upset.
| 1
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Jet2.com
|
Absolutely appalling service from jet 2 after getting Salmonella poisoning on my recent holiday to Turkey to basically be accused of lying after having medical proof, abysmal response. Severely disappointed and will not be booking future holidays with jet 2
| 1
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