Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Excellent value for money, you get what you are paying for, no more no less. No frills airline, able to check in online immediately. Way cheaper tickets, faster boarding than regular airlines with priority, punctual. Difficult to reach customer service on the phone, but resolving issues fast. | 4 |
Ryanair | Excellent value for money. Very friendly staff. | 5 |
Ryanair | Excellent value on flights but add ons for parking arent clearly explained. Booked a flight returning to the UK 10 days later and added parking in the extras. When I got my confirmation email I had been charged nearly £60 for one days parking. Why would I do that? Nothing saying that it was for 1 day and I am unable to get a refund. Your deliberately vague and you no doubt rake in fortunes doing this, its scammy and not nice. | 1 |
Jet2.com | Excellent value, and despite the weather was reliable. Both outbound and return flights were stress free and the onboard catering was better than similar carriers | 5 |
Ryanair | Excellent value. Great flight times from Bournemouth to Gran Canaria. Departed on time and arrived home 30 minutes early. You get what you pay for and I can't fault it. If you want more, then you have to pay more. Happy staff. I have flown with Ryanair 4 times in the last year and will again. Thank you for making travel affordable. | 5 |
Jet2.com | Excellent very efficient service always someone on hand to help | 5 |
EasyJet | Excellent very informed just was difficult to get to the point of speaking to someone also you are waiting and not sure if connected if there was a way of knowing that would be helpful | 4 |
Jet2.com | Excellent very smooth, will do the same next holiday | 5 |
Grupo AirFrance-KLM | Excellent way to fly between Europe and Brazil. The aircraft is now firmly my favourite, the route between Europe and Sao Paulo is always bumpy, but the A350 seems to be the best at ironing out as much of the turbulence as possible, the previous "best" was the 777-300 but the A350 seems substantially more comfortable in bad weather. Air France uses this aircraft on this route, the cabin appears to be brand new, the screens are really nice. The economy seat is a little hard but no more so than any other economy seat. As Platinum flying blue I am able to choose for free my seat so I was able to peg a seat at the front of economy so I had a) extra legroom and b) I was able to disembark earlier than most which is huge when queues for immigration control are already long enough. Dinner was poor last night, chicken with mash and a mushroom sauce, generally its better, breakfast looked nice, but I do not like eggs (not their fault). Staff on the flight were really good, very supportive to a passenger next to me who was very nervous, came and thanked me as a Platinum member for my custom, its not necessary but still a nice touch. Flight was on time leaving and early arriving, was a really good price with a no catches refund policy which is really great in this pandemic situation. Other than the Chicken and Mash they didn't put a foot wrong. | 9 |
Jet2.com | Excellent web site and prices | 5 |
Jet2.com | Excellent welcome at airports with adequate desks for check-in.Good and friendly service from cabin staff. pre-booked meal surprisingly good but quality of chocolate pot has significantly reduced from previous years. previously a highlight of lunch! | 5 |
Jet2.com | Excellent work and smooth flightService 10out of 10Thanks | 5 |
EasyJet | Excellent! Very professional, quick and good treatment! | 5 |
EasyJet | Excellent!!!! | 5 |
EasyJet | Excellent, 5 star service from Kellen. Thankyou for the help with my booking | 5 |
EasyJet | Excellent, Really pleased with the prompt response and resolution. First class.Very grateful | 5 |
Grupo IAG | Excellent, Thanks very much💚 | 5 |
Jet2.com | Excellent, as always. | 5 |
Jet2.com | Excellent, as always. The cabin crew work so hard, and provide an excellent service. | 5 |
Jet2.com | Excellent, attentive service at airports and on flight. | 5 |
EasyJet | Excellent, clear service. Give Yousra a raise! | 5 |
EasyJet | Excellent, efficient customer service. I particularly appreciated the speed of resolution of my issue, friendliness and professionalism of the customer service agent. A big thanks to Sayf for the help provided. | 5 |
Jet2.com | Excellent, efficient service, and friendly staff. Regular and clear communication of delays (not fault of Jet2) for our inbound flight. Jet2 provided a great value service and extras like free pram loading very much appreciated. Not our first flight with Jet2 and they have always been reliable! | 5 |
Jet2.com | Excellent, friendly and well trained staff. | 5 |
Jet2.com | Excellent, friendly staff and comfortable journey. | 5 |
Jet2.com | Excellent, friendly staff from start to finish! | 5 |
Jet2.com | Excellent, friendly, efficient and professional | 5 |
Jet2.com | Excellent, from beginning to end.Seamless at Glasgow, Tenerife and upon return.Polite staff, willing to assist.That's why we continue with Jet2. | 5 |
Jet2.com | Excellent, great flight times and service | 5 |
Jet2.com | Excellent, great service and very courteous and helpful staff | 5 |
EasyJet | Excellent, helpdesk service, efficient communication and handling. | 5 |
Lufthansa | Excellent, i just respect all details as like vaccination and Pcr test with the my QR code. It was excellent ! I really scared when I read the négatif comments in this web site, i flight from Paris to Munich then to Izmir, just I recommend you be careful with delay. And to be in advance in front of gate😉 | 5 |
Jet2.com | Excellent, left on time, arrived early. Staff from check in, on board and arrival were great | 5 |
Jet2.com | Excellent, never any problems with checking in or flights. Staff are super friendly and always helpful. | 5 |
Jet2.com | Excellent, no nonsense flight. Used special assistance for the first time and all worked very smoothly. | 5 |
Jet2.com | Excellent, on time, comfortable, lovely service thank you | 5 |
Jet2.com | Excellent, on time, smooth and efficient service throughout | 5 |
Jet2.com | Excellent, plane was half full on way out and half full on way back, each time arrived early to our destinations EMA and back to FAO, stewards/stewardesses super friendly. Would highly recommend JET 2 | 5 |
EasyJet | Excellent, prompt and quick to resolve an issue | 5 |
EasyJet | Excellent, quick, precise and polite support, solved my issue very fast. Thanks Aseel! | 5 |
Jet2.com | Excellent, smooth journey. Staff very friendly & efficient. | 5 |
EasyJet | Excellent, very straightforward | 5 |
Jet2.com | Excellent, well organised and on time | 5 |
Jet2.com | Excellent. As a family of 4, travelling for the first time together, the assitance we received at every single step of the journey was faultless and very much appreciated. | 5 |
EasyJet | Excellent. Efficient and friendly. | 5 |
Jet2.com | Excellent. Efficient, friendly, transparent pricing | 5 |
Jet2.com | Excellent. Flights exactly to time, check-in efficient and polite, crew really friendly. Such a change from other airlines! | 5 |
Jet2.com | Excellent. Great service. Friendly and efficient. There was a person taken ill on our flight and the team dealt with it calmly and with no disruption . | 5 |
Jet2.com | Excellent. Lots of helpful staff around to help and advise. | 5 |
Jet2.com | Excellent. Lovely staff and on time flights | 5 |
Jet2.com | Excellent. More legroom than other operators combined with a good in flight experience and flights bang on time. | 5 |
Jet2.com | Excellent. The plane took off and landed both ways. | 5 |
Jet2.com | Excellent. Took off and arrived on time. Cabin crew very helpful | 5 |
EasyJet | Excellent. Very helpful in changing my flight. Dana was great | 5 |
Jet2.com | Excellent. Very smooth.Staff very good. Informative.Great experience | 5 |
Jet2.com | Excellent. Won't use any other airline for European flights. | 5 |
Jet2.com | ExcellentAs a disabled passenger I was really looked aftermany thanks | 5 |
Jet2.com | ExcellentBrilliant service from start to finish. Very helpful and welcoming at check in, pleasant and reassuring cabin crew. Plane was extremely comfortable and clean.Great flight. I will now always try and fly Jet2. | 5 |
Jet2.com | ExcellentOn timeLovely staff | 5 |
Jet2.com | ExcellentStaff really helpful,Flight was good and the captain kept passengers informed. Crew were very friendly. | 5 |
EasyJet | Except for the long wait, the help was both skilful and kind. | 5 |
Ryanair | Except from being quite regularly on time (what they do not forget to remind you after a landing with loud sounds), Ryanair is the worst airline I have ever flown with.I stopped using them since they charged me £35 for a hand luggage that they said was 2cm too high.They try to take money out of you everywhere. You cannot even consider trying to sleep during a 2h flight: you are interrupted all the time with merchandises (drinks/food, duty free, lottery tickets, train tickets...).You will soon be charged for using their toilets, as their CEO suggested once.Avoid it! | 1 |
Norwegian | Except the Covid years, I often fly Norwegian. Mostly direct flights within the EU. My long-term experience is a four-star. | 4 |
Jet2.com | Exceptional as usual. From terminal to aircraft, and From aircraft to taxi. Can not fault Jet2. | 5 |
EasyJet | Exceptional customer service resolved my problem | 5 |
EasyJet | Exceptional digital experience and for the odd occasion I need to contact the messaging services works a dream. My request was dealt with swiftly and efficiently. Very different from the 1hr calls to make a change with BA due to their slow systems! I would choose easyJet every day of the week! Excellent service levels for on and off the flight. | 5 |
Jet2.com | Exceptional flights and staff on outward and inward flights to Alicante from Belfast International. The most important decision from Jet2 was on Wednesday 22nd Jan I received text and emails to change our return flight home on storm dsy 24th Jan from 10.40am to 22.45pm and with great thinking and planning this worked a perfect win win! Super flight and organisation from all at Jet2. | 5 |
Ryanair | Exceptional incompetence. Unsurpassed lack of customer service. The epitomy of all that is bad in this world. | 1 |
Jet2.com | Exceptional pilot who came out and chatted and had fun and kept us up to date with all progress, he was great fun and completely relaxed me for the flight to and from Crete as I'm a very nervous and anxious flyer.Staff at airport more than helpful as always | 5 |
Jet2.com | Exceptional service by adam , very helpful when assisting our check in at glasgow airport, made our check in experience so much easier . | 5 |
EasyJet | Exceptional service! I truly appreciate the helpfulness and attentiveness. Thank you for making everything easier and more efficient! | 5 |
Jet2.com | Exceptional service, almost always use Jet2 so efficient & friendly | 5 |
Grupo IAG | Exceptionally awful. I called them a to make a booking. I needed to add another person to the booking. 12 times I called and 3 were successful to get to an advisor who hangs up whenever they feel like it. I would avoid but ba is the only provider to that destination. | 1 |
EasyJet | Exceptionally fast and to the point service, Thank you! | 5 |
EasyJet | Exceptionally helpful, polite and very quick. Was very clear about the answers and patient with my questions. | 5 |
Ryanair | Exceptionally rude female Ryan air ground staff on boarding flight to Manchester from Berlin . Humiliating treatment. I had broken my hand so used Ryan air sized hand luggage to fit under seat but with wheels . I didn't book flight and she said should have booked priority if using bag with wheels -and had to pay £45 - Not the point way she humiliated me in front of other passengers was the problem . There is a way of dealing with a situation but this was definitely not the correct manner for anyone dealing with the publicHowever this one incident should not detract from all the other Ryan Air flight and ground staff I have in many years of flying with Ryan Air —who have been lovely . | 1 |
Pegasus Airlines | Exceptionally rude staff. Being cheap should not make it necessary for an airline to be rude to passengers! Being friendly costs nothing!! | 1 |
Ryanair | Excess and pure greed charges, along with dodgy destinations and appalling attitude towards the customer, make this the NO 1 airline to avoid! | 1 |
EasyJet | Excessive checking of baggage, delaying flights because of it and making people pay more money despite it fitting. | 1 |
Lufthansa | Excessive luggage fees!Beware of really outrageous fees for skis and bicycles. Plus excessive rigidity and bureaucracy. This experience is base on 5 flights over the last 2 years between Canada and Europe. I'm avoiding at all costs. Other companies have much better fees, including the low costs! | 1 |
Ryanair | Excessive prices specially from Ireland, taking advantage that its an island and people have no choice just use airfreight.Almosy every flight I took ut is delayed, because they are just landing and taking off with tight time schedule. No time for them to clean aircraft. Bad organisations in Dublin airport, and unfriendly staff specifically in dublin airport. | 1 |
Grupo IAG | Executive Club - Tier changes. BA is famous for hiring adrenaline-fuelled executives with million bonuses earned for incompetence and operational failures, but this time they have opted for used-car salesmen it seems. I used to spend £4-5K a year with BA to keep my Silver Tier, now I have to spend ... £12-13K: the claimed £7.5K is without taxes and fees, and the holiday booking count is PER PERSON. These snivelling worms claim we begged for this change of course, and announced the change when we booked our 2025 flights already. Basically, to keep your Silver, you now have to fly long-haul business class only. But if you do, why the hell do you need this BA Club at all, as you will get all the perks anyway? Obviously, I will now look for cheaper options, business class or not, every time I book my flight - forget about BA, its most ridiculous website, and its Club Tiers. Good luck with your 2025 booking rates, BA! | 1 |
Grupo IAG | Executive Club Call Centre. Not fit for purpose. All I wanted to do was change my flight and the total process took no less than 50 mins because their payment system does not accommodate internet calls, calls where a speaker or headphones are being used. They hung up on me twice and the third time promised to call me back. No one did. The website is archaic and god forbid you want to change your ticket at the last minute. So, a sub optimal call centre and software from the 80's | 2 |
Jet2.com | Exellent staff great service | 5 |
Jet2.com | Exerlant booked 2 more flights to lanzarote booked happy days | 5 |
Jet2.com | Exlent hospitality | 5 |
Wizz Air | Expect delays - expect no information - expect the first delay to be extended by a second delay or more, don’t book priority boarding because there isn’t any and it’s a free for all. This is air travel at its most chaotic. | 1 |
EasyJet | Expect little and you'll be happy. Cheap. A to B and back again on time. Yes everything was extra but it's sqeezyjet. I'll be back - suckered in by cheap fares. | 3 |
Ryanair | Expect not to be treated well. Not nice tone when they speak or show you the way to the aircraft. I'll sure try to avoid next time. | 1 |
Ryanair | Expect regularly delayed flight by over ~1-3h, just enough to not compensate anything because they don't care about their customers at allMissing trains meaning you'll have to spend even more money by buying a new ticket...Awful customer service, should be illegal to run such a scammy business | 1 |
Ryanair | Expected cheap (so my fault really) as it was a low fare but was a bit surprised at the opportunities taken to grab a few extra quid. Cabin bag was apparently oversized (although taken on Easyjet many times), but that cost an extra £46 at the gate (would have been good to know at check-in). £9 for a drink Seats were fixed, rigid and not comfortable. Flight was late, boarded slowly standing outside in the rain. Not the airlines fault but I think the child behind bought a football based on the amount of times I took a good kicking. All in all a bit of a cattle ride and a feeling I could have spent the extra upfront and got a better experience. If I could I would give myself 2 stars for picking Ryan air for a 4 hour flight. | 2 |
Jet2.com | Expected high level of service | 5 |
Grupo IAG | Expected service fir the price payedFlew several times Lisbon - Amsterdam, never had a problem. Leaving and arriving on time, baggage delivery quite fast, easy check-in. Clean and spacious seats. Nice staff. Food reasonable prices, beverages expensive. | 5 |
Ryanair | Expected to be bad...but it was worse. Lost my bags, no communication, nobody answers phone, webchat useless. Travelling with two children and pregnant wife so missing much needed luggage. It's as if they go out of their way to deliver appalling customer service...even if they didn't try it would be better. Miserable excuse for an airline. Never again. | 1 |
Lufthansa | Expedia booked me on itinerary number 72196768077011 with Lufthansa on 12/11/21 to fly from Chiang Mai to London for £734 on 2/12/21. On 23/11/21 they wrote to say the flight was no longer available. I asked for a refund. They didn't reply. I wrote again on 27/11/21 and again they didn't reply. I faced the prospect of having no return flight from Thailand to the UK in the middle of a pandemic with ever changing requirements and restrictions.On my eventually successful return, i got Expedia on the phone. They needed the same email - which had been FROM THEM to be sent to them again, and refused a refund. They claimed to be bound by Lufthansa, despite Lufthansa clearly saying the flight was cancelled! THEN Lufhansa said i was a 'no show' - to a flight which THEY had cancelled.I said i would sue Expedia but found it very hard to get their address. Its not on their web site. For those who need it, it is: Expedia, Angel Buildings, 407 John Street, London, EC1V 4EX.They said it was all down to Lufthansa, so i asked for a contact at Lufthansa, and again Expedia failed to reply at all. What a bunch of cowboys!Dr Clive Grace O.B.E. | 1 |
Jet2.com | Expedient, professional and polite staff using efficient systems and modern aircraft | 5 |
EasyJet | Expenses claim accepted on 20 June. Still not received money keep being told to wait 7 days each time I contact them. Now contacted them 33 times. My case has been escalated 4 different times. Written to CEO, contacted every single department. Abysmal Airline. No customer service. Shocking | 1 |
EasyJet | Expenses claim for a diverted flight, to where we still do not know because easyjet coaches just dumped us there in the middle of the night.Hotels & Accommodation"The Meals, hotel claimed for was a private arrangement which was booked after the flight disruption took place."Replacement Transport To Your Destination"The alternate transport claimed for was a private arrangement which was booked after the flight disruption took place."Reasons for easyjet not reimbursing our expenses which the crew said would be paid. "Keep your receipts" the crew said. "You will be reimbursed".So how can I make alternative arrangements to get to my destination before the disruption occurs? Psychic ability? A crystal ball? Of course, a Tardis!Also, easyjet definition of the centre of Alicante is a 20 minute taxi drive from the centre of Alicante.Unethical as their automated response appears to reject all claims.Incompetent, as their messages categorically contradict each other.All in all - hopeless. | 1 |
Ryanair | Expensive and they charge you for every little necessity, search around | 2 |
EasyJet | Expensive and unreliable. Be careful, as the price you see is not the price you pay, which was for our trip, nearly three times more! The airline changed the time of the flight to an hour and a half later, which was then delayed, jeopardising our onward journey and effectively losing us a half day of our holiday - not to mention loss of sleep over the onward connection. The on-board staff were friendly and tried to be understanding, but the ground staff were among the rudest I've ever encountered. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.