Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Lufthansa | Expensive fare and not enough overhead bins to honor carry-on baggage policy. Was screamed at to place carry on under my seat in front of me, leaving no room at all for my legs. Seat comfort on par with Ryanair, no inflight service apart from water bottle. | 2 |
Jet2.com | Expensive flights. Flights both ways had slight delays but nothing much. Overall good | 5 |
Grupo IAG | Expensive ticket but no information about the baggage allowance anywhere on the booking.Impossible to get hold of anyone over the phone to assist .Only way to get through to them over the phone is by selecting option to buy a new holiday.There are not interested in after sale support clearly. | 1 |
Jet2.com | Expensive to take luggage if flight only. | 4 |
Ryanair | Expensive, they don't care about the passengers. Bought 4 tickets with baggages,.paid around 1.1kUSD and the service quality was bad.It was in May 2022 | 1 |
SAS | Expensive, woke, no service, owned by swedes. | 1 |
Grupo AirFrance-KLM | Expensive​, unfriendly staff, bad service and late! I have chosen a more expensive KLM flight for the comfort and service. Flight ended up being operated by Transavia. No problem for that, untill the flight personnel said that the aircraft was smaller than expected and full, so they started to randomly check hand luggages, including mine. Of course this was free of charge, but this meant delaying my trip to pick up my luggage destination. Once on the aircraft I saw that the plane was not full at all and the overhead compartments had plenty of free space left (I took pictures). In addition to this, the plane took off and landed late!! | 2 |
Jet2.com | Experience Fantastic | 5 |
Jet2.com | Experience Letter – Jet2 AirlinesTo Whom It May Concern,I am writing to share my experience with Jet2 Airlines, having flown with them multiple times. Each journey has been consistently excellent, and I would highly recommend this airline.Jet2 provides outstanding service, with professional and friendly staff who ensure a smooth and comfortable experience. Flights are punctual, and the airline keeps passengers well-informed with regular updates via text messages, which adds a great level of reassurance.On my most recent flight, I was particularly impressed by a member of the cabin crew. She was exceptionally understanding and supportive when I experienced anxiety during the flight. Her kindness and professionalism made a significant difference to my experience, and I truly appreciated her assistance.While my overall experience with Jet2 has been excellent, I do have one minor concern. The sale of cigarettes on board feels outdated, especially when there is a global push to reduce smoking. As a former public health worker, I believe it would be a positive step if this practice were reconsidered.That being said, I cannot fault Jet2 for their service, reliability, and customer care. I look forward to flying with them again in the future.Best regards,David bailey | 5 |
EasyJet | Experience always really varies. Sometimes really good, sometimes really bad. Dependent on crew. When all runs to time, it's great value but when it goes wrong, it goes really wrong! | 3 |
Jet2.com | Experience at Dalaman a pleasant one. Not too busy & totally organised. Didn't feel rushed. Departed on time 👠| 5 |
Grupo IAG | Experience at LGW South terminal. We booked through Travel Republic and (apparently) it's a well known thing that BA 'system' doesn't show any bags as being on the booking. I tried to explain this at check in but the BA lady was quite rude and even refused to speak to the Travel Republic lady who was offering to explain to her how she can find the baggage reference manually. The check in lady just kept saying I need your BA receipt as proof you booked it. I said I don't have one because it's Travel Republic. She refused to look at the Travel Republic booking confirmation and said 'get Travel Republic to send you their BA booking confirmation because I need proof they paid it'. I asked her to call a supervisor over, which she initially refused, but after eventually doing so the supervisor also confirmed there were no bags on the booking. Luckily, another BA lady called Miranda, overheard what was going on, showed the first 2 ladies how to check the system manually, which is what the Travel Republic lady suggested at the start, and resolved the issue very apologetically. Miranda also gave us a £5 voucher each for refreshments because the flight was delayed by 2 hours. The first 2 ladies had not offered this. Lucky it was delayed by 2 hours or we would not have had any time to eat lunch due to time wasted at check in. Miranda was lovely, otherwise it would have been 1 star for all the time wasted queuing up and arguing with staff! Just a shame her colleagues aren't all as knowledgeable and helpful as she is. If we'd seen Miranda at the start all would've been perfect! | 3 |
Jet2.com | Experience marred by the"cattle truck" bus to and from aircraft. With a view to cost saving herded into these busses with no regard to customer comfort or indeed safety.Some is going to get hurt. | 4 |
Jet2.com | Experience no trouble everything was smooth | 5 |
Jet2.com | Experience on the plane was very good but one hour late leaving was a bit of a drag. This seems to happen quite often with flights late in the day. | 4 |
Jet2.com | Experience was as expected from Jet2. Travelled with them many times and they are one of the few organisations you can talk to to resolve any issues. Flight was on time and service was excellent. My only gripe is that I don't like Starbucks coffee🤣 | 5 |
EasyJet | Experience was good but, unfortunately the result was not what I had hoped for.I had hoped to change flights, same day but, from a different airport. Flights from my revised airport is cheaper, so any savings could be used against the 'admin fee'. Happy to top up if the savings fell short of the toal 'admin fee'.Conversely you will have charged me the difference had the flights been more + admin fee.Given everything is now automated, I'm guessing there is negligible admin work.I think my suggestion is fair......don't you think? | 5 |
Jet2.com | Experience was spoilt because of delays after boarding at Malta..apparently due to some problems with Air traffic control in France & landing was delayed on arrival at Newcastle...again apparently due to a problem with Air traffic control,apart from this flight was good | 3 |
Ryanair | Experience with Ryan Air, very bad, on 10/06/2020 I received an email about my flight,I was asked if I would accept the change of airport, from TREVISO to VENICE MARCO POLO and I did not accept. I applied for refund, but nothing yet.SHAME Ryan Air. | 1 |
Ryanair | Experienced a technical issue on the site when I tried to check in online.Thought that I managed to check in despite the issue but when I arrived to the airport they made me pay 180 euro because apparently it didn't work. | 1 |
EasyJet | Experienced an issue with our luggage and got over charged by EasyJet.Received terrible customer service throughout.Formalised a complaint and was offered a flight voucher that was half the value of the money lost!DISGRACEFUL SERVICE | 1 |
Jet2.com | Experienced cabin crew and Two Weeo old aircraft, continue the good work | 5 |
Air Europa | Experienced pilots and TCP,s, good legroom, tasty meals, relatively low costs for its price and comfortable seats. This airline has it all. If you are going to book a flight, first check that it is in Air Europa, because I recommend flying with them more than once in a lifetime. | 10 |
Air Europa | Experienced pilots and TCPs, good legroom, tasty meals, relatively low costs for its price and comfortable seats. This airline has it all. If you are going to book a flight, first check that it is in Air Europa, because I recommend flying with them more than once in a lifetime. | 10 |
Grupo IAG | Experienced the new economy interior on the 777. Have to say it was really good, service was excellent and leg room was good. | 5 |
Ryanair | Exploitative tacticsCharged me £75 on top of the £23 I paid for a cabin bag I have used many times before. Double triple check your bag size. This is clearly a big earner for them.I paid £92 for this flight which later dropped all the way down to £16.What is going on with this airline? Do they care at all with all these one star reviews? People who travel Ryanair are generally on a budget. This whole experience has really had detrimental effect on how I will even afford to get through the rest of the month.I cant imagine how soul destroying it must be to work for them. | 1 |
EasyJet | Express service | 5 |
Jet2.com | Exselent service. | 5 |
Ryanair | Extortion beware!Please read this on line chat I have just had with a customer service agent at Ryanair. Its disgraceful - you just cant make this stuff up! Make up your own mind if you want to spend your hard earned cash with this arrogant airline.Balazs SzSupport AgentBalazs SzHello Stuart. How may I help you?StuarthelloI need some assistance with a booking that i was attempting to make on behalf of my brother in law. He asked me last night to book a flight as he has no access to a PC or email.I went on line and got him quotes and he asked if i could book him on a flight from Shannon into London Stansted.I set up a booking and was taken to the payment screen where it asked for me to create an account - which i did and then put in my payment details on his behalf.I then got an itinerary to say that i was booked onto the flights!At no point was i prompted for passenger information.I then realised that i needed to amend the flight into his name and was charged £112!Please can you refund this chargeBalazs SzCould you give me your reservation number please?Stuarti tried selecting the chat option immediately last night but the chat service was not operational at that timeUSHH8PBalazs SzCould you confirm the email address, home address and the phone number you provided at the time of making this reservation, please?Balazs SzIt will cost you only the admin fee which is 10EURStuartok that is more acceptable than £112thank youBalazs SzMay I take the correct spelling of the name, please?Stuarthow do i get the overpayment refunded?The passenger name is Roy EvansI have put his passport details into the online check in alreadyBalazs SzOh so you have already changed?Stuartyes, i panicked when i saw my name on the booking and went into the reservation and amended the name to enable me to complete the on line check in.I need to print the boarding passes and mail them to Roy in Ireland ahead of the flight.i wasnt able to amend without paying a fee of 115 eurosit was all done on line last nightBalazs SzSo in this way I am afraid there is no way to get that money backStuartyou are kidding me?Balazs SzRyanair is a non-refundable airline, I am afraid.We have no cancellation policy.Stuarti dont want to canceli have explained what happenedthis was a simple error that was rectified immediatelyBalazs SzI understand and I am very sorry but we cannot refund anythingStuartok so i work for a bank and will be calling the credit card company to dispute the charge. I am grateful that you offered me a 10 euro admin charge which i accepted.Balazs SzYes but I did not know it was already changedSo in this way you have to pay the 115 EURand it cannot be 10EUR anymoreStuartmy note at the beginning was explicitly clear that i had already amended the booking and was already charged £112 and i was seeking a refund. you offered me a 10 euro admin charge which i accepted.i think you will find that that constitutes a contract.Balazs SzThe 10eur is for the change if I make the changeBut I am sorry if I misread your problemIn this case there is nothing we can doI am sorry for this inconvenience.Stuartas i am sorry that i mistook the booking system in a genuine mistakeso we will see what the small claims court makes of this thread.Balazs SzYes of courseIs there anything else I can help you with today?StuartPlease can you send me a copy of this transcript as evidence of our agreement and your subsequent withdrawal of the offer?ReadBalazs Sz8:15 amWe did not make any agreement8:16 amBut of course you can save the transcript with the envelopeSend | 1 |
Grupo AirFrance-KLM | Extortionate rip off!Forced to pay £58 for a 13kg bag when my allowance was 12kg. | 1 |
Wizz Air | Extra charges even more ridiculous than Ryanair. Flight delayed both ways. The "free food" offered at the 4 hour delay turned out to be a €5 discount only valid at expensive cafes. Very uncomfortable seats. Chaotic boarding with "priority" line boarding slower than others. Will never use again. | 1 |
Jet2.com | Extra leg room seats and leaving them empty if not paid for | 5 |
Jet2.com | Extra leg roomSeats are so uncomfortable as it feelsLike there is a bar running under the seat bar !!!! | 3 |
Jet2.com | Extra leg seat = loads of room .Well organised and pleasant.Only marked down from max score as sat on tarmac for 50mins and couldn't hear captain's explanation | 4 |
Turkish Airlines | Extra legroom not possible for over 65. We booked a flight from Tashkent to Heathrow via Istanbul (12 July 2023). I am 1.97m tall and wanted to pay for extra legroom seat in economy. During booking on website, the seat selection option flagged that those over 65 cannot book exit row. It's first time I've encountered this - having flown on many other airlines where exit row can be occupied by 16 or older and capable of assisting with evacuation. Having accepted that Turkish and some other airlines set a maximum age, I searched the seat plan (Airbus A330-300) and selected extra legroom seats by bulkhead (row 11) - not shown as an exit row. All seemed ok when I completed the booking and paid. Weeks later, I completed the on-line check-in (only possible 24 hours or less before flight) which showed our extra legroom seat allocation, but when printing boarding passes we discovered we had been allocated seats in row 36. The seat pitch is too small for me and most uncomfortable for 5 hour flight. Even painful when passenger in front reclines. There seems to be an unclear or unreliable booking process. Please be warned - if you are over 65 and require extra legroom then don't book Turkish Airlines - or pay more for business class. Another comment which might help some travelers - if you are transiting in Istanbul then make sure your next flight leaves you enough time for transfer. Our flight from Tashkent to Istanbul landed 20 mins late. It then took an unbelievably long 45 mins to taxi a long way around the airport to hardstanding. Another 10 mins to disembark aircraft. It then took us 30 mins walking at a fast pace through transit and bag scan to next boarding gate where passengers had already started boarding. The flights themselves could have been better - toilets were not cleaned, all rubbish not collected (left on floor during landing). Maps would not load on in-flight information screen. | 3 |
Grupo IAG | Extra space seat scam!Would mark 0 stars but option not available.Booked and paid for extra space seats on BA flight 2/5/24 to Majorca. On boarding the air stewardess said you are sitting by Emergency Exit (as we had booked). We sat in seats by EE and were then told we were in someone else's seats and that our seat numbers were in the row behind which indeed they were. I asked the air stewardess why these seats were not by an emergency exit as booked and paid for and they were certainly not extra space seats. She said sometimes when they change the aircraft - the seating is not the same but that we could claim our money back from BA on our return. This I did and they have just replied saying they are sorry for my disappointment but no refund will be forthcoming because seating plans aren't always a true reflection of the space between seats. So why charge me for them then? Where did the emergency exit disappear to? Are they admitting to falsely misleading customers into paying for non-existent extra-space seats? Feeling fed up with being given the run around. It's not so much the refund that's bugging me, it's the smug and dismissive email I received earlier today - topped off with the ridiculous line that they look forward to welcoming us back on board again soon! We will never fly BA again. | 1 |
Vueling | Extraordinarily unsatisfying service!!!!Completely mishandled and destroyed bagage and lost property that was in the luggage- no refund whatsoever and terrible customer servicenever replied to my emails - HORRIBLEflight itself very basicone time experience - never again!!!!! unacceptableN. Ref. : E17Q0878016 FERNAJIM | 1 |
Grupo AirFrance-KLM | Extreamly bad service. Both of my flights in 2024 from Copenhagen via Amsterdam were delayed resulting in me missing my connecting flight. Both times I had to spend the night in Amsterdam because of the missed flight. Transfer center service in Amsterdam airport is unpeofessionel / non-exciting and it's hard to get the entitled compensation. It is very hard to get in contact with KLM. | 1 |
Ryanair | Extreeminly helpfull,great staff including pilots very imformitive.my uses wheel chair and cannot walk the staff were brill suberb greatwould give this company my support anyday.many thanks.'mr peter mcphail. | 5 |
EasyJet | Extreme delays, no explanations nor apologies…. The chairs on the plane were extremely cramped, our knees touched the seats in front, yet you pay a full price…. Will not use this airline ever again | 1 |
EasyJet | Extreme difficulty logging into systems /account .spent an hour online with agent trying to resolve including changing browsers. Not impressed. And of course virtually impossible to have a voice call . In the webpages tells you there is a link to local phone numbers - there is not ! Takes one back to the Bot and chat options. | 1 |
Iberia | Extreme disappointment with the service I have received from Iberia Airlines, particularly under the leadership of CEO Fernando Candela. The way the operation is being run is appalling, and my recent experience has left me utterly frustrated and disheartened.For the past 30 days, I have been diligently emailing and calling your customer service department regarding my lost luggage, with no resolution in sight. After countless attempts, I finally managed to speak with a representative named Judith, who informed me that her manager is Eva. Despite this, it seems that my emails are not being received or acknowledged, and my concerns remain unaddressed.When speaking with Judith, I requested to speak with her manager or to be given an email address to escalate my issue. However, Judith refused to connect me with her manager and would not confirm an email address. She continually cut me off during our conversation, insisting that she was escalating the issue herself. Adding to my frustration, she had the nerve to ask me to complete a survey and then abruptly hung up on me.My luggage contains medicine, important documents, clothes, and valuables. I was forced to check my bag in Marrakesh due to the plane being at capacity—a situation I try to avoid precisely because of such risks. I was assured and guaranteed that my bag would be sent to my final destination. Unfortunately, this promise was not kept. Not only was the person who assisted me rude, but I was also misled. My bag was never handed back to me.I am shocked at the level of unprofessionalism displayed by a company responsible for handling such crucial items on a daily basis. It is now June, and I have been back in the United States since May 14th, yet I still do not have my bag. This is unacceptable.I urge Iberia Airlines to take immediate action to locate my luggage and ensure its safe return to me. Additionally, I expect a thorough investigation into this matter and appropriate measures to prevent such incidents from occurring in the future.I look forward to a prompt and satisfactory resolution to this distressing issue. | 1 |
Grupo AirFrance-KLM | Extreme waiting Time.Calling Air France is impossible.10 Minutes = All our agents are occupied15 Minutes = All our agents are occupied20 Minutes = All our agents are occupied25 Minutes = All our agents are occupiedAfter 29 Minutes 37 Seconds I finally got hold of the Air France Agent.The Air France agent was very polite and informative. I must admit that I was a little surprised, when he told me that my 30 minutes waiting time was nothing. And that it wasn't unusual that the waiting time was up to 2 hours. | 1 |
EasyJet | Extremely Disappointed with EasyJet – Poor Service and Unfair TreatmentI want to share my experience with EasyJet, which has been absolutely terrible. I purchased a ticket and arrived at the airport on time, but was unfairly denied boarding. Despite explaining my situation and the fact that my wife is pregnant, the staff showed no understanding or support.After all the stress, I had no choice but to buy another ticket, which cost much more money. This caused financial strain and unnecessary stress.This company does not care about its customers. They treated me poorly and left me in a difficult position. It's clear that EasyJet is not the airline to trust, and I strongly advise others to think twice before booking with them.EasyJet has proven to be unprofessional, and I will never fly with them again.Please avoid booking with this company if you want a reliable and customer-friendly experience. | 1 |
Norwegian | Extremely Disappointed with Norwegian Airlines' Handling of Canceled FlightsI am very disappointed with how Norwegian Airlines has handled my canceled flights. Despite being entitled under EU Regulation 261/2004 to a rebooking at no additional cost—even on another airline if necessary—Norwegian has refused to provide a suitable solution.I have repeatedly requested to be rebooked on available flights that fit my schedule, including those operated by other airlines, but Norwegian has ignored these requests and instead directed me toward a refund.This lack of responsibility and customer care has left me stranded and extremely dissatisfied.I cannot recommend Norwegian Airlines to anyone who values reliable service and accountability. | 1 |
Ryanair | Extremely Disappointed with Ryanair's Service on Flight FR4776 (26th December)I recently flew from Manchester to Shannon on Ryanair flight FR4776 and had an incredibly frustrating and disappointing experience. I purchased a priority ticket, which included a 10kg cabin bag. However, the lead manager at boarding was overly strict and disrespectful about the size of my bag.Although the bag fit into the size checker, he insisted on charging me £70 because a small front pocket—barely 2cm—stuck out slightly. This felt more like a money-making scheme than a genuine enforcement of rules.What made matters worse was his rude and unprofessional behavior. He acted in a way that was both intimidating and embarrassing, instead of addressing the situation calmly and respectfully. When we asked to speak to a manager, he misled us by referring us to another staff member who clearly wasn't interested in hearing our concerns. It later became clear that the lead manager himself was the actual manager and had lied to us about his role.To top it all off, the flight was delayed by over an hour. After such a stressful and frustrating experience during boarding, the delay only added to the disappointment.This isn't the first time I've had issues with Ryanair's rigid and inconsistent baggage policies. It increasingly feels like these policies are designed to squeeze extra money out of passengers rather than being enforced fairly.Ryanair seriously needs to train its staff to treat passengers with respect, honesty, and professionalism. This kind of behavior is completely unacceptable and leaves a lasting negative impression. | 1 |
Grupo IAG | Extremely Disappointed – Downgraded Without Notice and Terrible ServiceI booked a direct flight with LEVEL from Barcelona to San Francisco and paid extra for a premium class upgrade. When I arrived at the airport, I was told I had been downgraded because the aircraft didn't have a premium cabin. No prior notification, no refund—just a downgrade at check-in.Once onboard, I discovered that the plane did have a premium section, though it was in terrible condition—only four seats were usable. Even worse, I found out that my originally assigned premium seat was given to someone who appeared to be a family member of one of the crew. Clearly, preferential treatment was given over paying customers.The rest of the plane wasn't much better. The economy class seats were incredibly uncomfortable—loose armrests, barely any cushioning, broken USB ports, and a non-functional entertainment system. The whole interior looked like it hadn't been updated in years. I honestly started to worry about the overall maintenance of the aircraft.The in-flight service was also disappointing. When I asked for an extra cup of tea, I was told I had to pay for it—despite the fact I had paid for a premium upgrade I didn't receive.After the flight, I tried to request a refund for the premium upgrade, but the website wouldn't let me access my booking. It just kept saying "something went wrong." Customer support has been nonexistent.Overall, this was one of the worst airline experiences I've had. I expected more from LEVEL, especially after paying for a higher class of service. I won't be flying with them again—I'd rather take a longer flight with another airline than ever go through this again. | 1 |
Grupo IAG | Extremely Disappointed – Downgraded Without Notice and Terrible ServiceI booked a direct flight with LEVEL from Barcelona to San Francisco and paid extra for a premium class upgrade. When I arrived at the airport, I was told I had been downgraded because the aircraft didn't have a premium cabin. No prior notification, no refund—just a downgrade at check-in.Once onboard, I discovered that the plane did have a premium section, though it was in terrible condition—only four seats were usable. Even worse, I found out that my originally assigned premium seat was given to someone who appeared to be a family member of one of the crew. Clearly, preferential treatment was given over paying customers.The rest of the plane wasn't much better. The economy class seats were incredibly uncomfortable—loose armrests, barely any cushioning, broken USB ports, and a non-functional entertainment system. The whole interior looked like it hadn't been updated in years. I honestly started to worry about the overall maintenance of the aircraft.The in-flight service was also disappointing. When I asked for an extra cup of tea, I was told I had to pay for it—despite the fact I had paid for a premium upgrade I didn't receive.After the flight, I tried to request a refund for the premium upgrade, but the website wouldn't let me access my booking. It just kept saying "something went wrong." Customer support has been nonexistent.Overall, this was one of the worst airline experiences I've had. I expected more from LEVEL, especially after paying for a higher class of service. I won't be flying with them again—I'd rather take a longer flight with another airline than ever go through this again.See more | 1 |
Ryanair | Extremely Disappointing Customer Service at Airport Ryanair company poor customer information NO FINAL CALLâš ï¸â€¼ï¸ On the airport it's showing only the Departure time no Gate Closure this is the way take money of the tiered and on the road peopleOnly 10-15 minutes for people boardingâ‰ï¸I recently had the unfortunate experience of dealing with Ryanair's customer service at the airport, and I was thoroughly disappointed. From the moment I approached the desk, it was clear that the staff had little regard for passenger concerns or basic professionalism.The staff seemed unmotivated and uninterested in providing any assistance . When I asked for clarification or help, the responses were curt and unhelpful. It felt like they were more focused on getting rid of passengers as quickly as possible rather than solving problems or offering any form of empathy.No final call lost of money and time last time for me as a Ryanair customer.Given the reputation Ryanair already has for budget travel, I expected minimal service—but this experience left me with the feeling that the company is actively indifferent to the passenger experience. I will certainly reconsider flying with them in the future unless they drastically improve their customer service. | 1 |
Grupo IAG | Extremely Disappointing Experience with British AirwaysI had the unfortunate experience of having my flight from Barcelona - London on 14 October 2024 with British Airways canceled a FEW HOUR BEFORE DEPARTURE!First and foremost, the cancellation left me in a difficult position, needing to purchase new tickets at the last minute. This not only caused unnecessary stress but also resulted in significant additional costs. To make matters worse, despite my attempts to contact the airline for clarity and assistance, my claim was refused!!!British Airways' response was impersonal and failed to offer any tangible solutions. They did NOTHING to compensate for the disruption caused by their decision to cancel the flight. It was clear that no real effort was made from customer service to help!!!I understand that cancellations can happen, but the lack of meaningful customer service and unwillingness to take responsibility for the resulting inconvenience was extremely disappointing.I will certainly be reconsidering flying with British Airways in the future!Customer service 0 OR MINUS IF POSSIBLE TO MARK!!!Many LOW cost companies are BETTER TO USE!!!! | 1 |
Grupo AirFrance-KLM | Extremely Disappointing Experience with KLMOur recent journey with KLM was nothing short of a series of failures, exacerbated by the fact that we were traveling with a 1-year-old child.To begin with, the aircraft was in poor condition, with parts of the seat missing, exposing sharp edges that posed a safety hazard to our sleeping baby. We had to use pillows to cover these areas to prevent injury. Additionally, the quality of the food was unacceptable—barely edible and far below the standard one would expect from an international airline.Our flight from Tokyo to Amsterdam was delayed, putting us at risk of missing our connecting flight. When we landed, our pram took 20 minutes to be unloaded, leaving us with very little time to navigate the airport. The security process was extremely slow, and despite seeing that we were traveling with a baby and in a hurry, the staff displayed a complete lack of empathy and professionalism. The KLM staff nearby were indifferent to our situation and made no effort to assist us.At the transfer desk, the experience worsened. Instead of offering assistance, the staff coldly handed us a card through the glass window, instructing us to file a complaint online. When we expressed our frustration and requested to speak with someone in person, their attitude became dismissive and condescending. Rather than attempting to resolve the situation, they laughed and patronized us, which was entirely inappropriate and unprofessional.To further complicate matters, they failed to issue our rebooked tickets properly, requiring us to go to another desk at the baggage area. The staff there were visibly shocked that KLM had not arranged a hotel with a cot, given that we were traveling with an infant. They assured us that this oversight had been corrected and that proper arrangements had been made.However, upon arrival at the hotel, we discovered that no cot had been provided, contradicting the assurances we had received. Even the hotel staff expressed frustration with KLM, citing frequent issues with their handling of passenger accommodations.The entire experience demonstrated a complete lack of organization, professionalism, and customer care on KLM's part. The dismissive attitudes of the staff, the failure to provide basic assistance, and the numerous logistical failures made this an incredibly stressful and frustrating journey. Given this experience, we will not be flying with KLM again and strongly advise others, particularly those traveling with young children, to avoid this airline. | 1 |
Ryanair | Extremely Disappointing Experience with Ryanair Luggage PolicyI am writing to express my profound frustration and disappointment with my recent experience flying with Ryanair. Despite complying with the airline's stated baggage policies and adhering to the specified size requirements for cabin luggage, I was unfairly forced to pay an additional fee for my bag at the gate. This experience has left me thoroughly dissatisfied, and I feel compelled to share my thoughts in the hope that Ryanair will reconsider its practices.I had carefully checked the Ryanair website to ensure my hand luggage was within the airline's size limits. According to the guidelines, my bag met the required dimensions for carry-on baggage, which should have been acceptable to bring on board. However, when I approached the gate, I was informed that I had to pay an extra charge for my luggage, even though it clearly fit within the allowed size. This was incredibly frustrating, as there seemed to be no valid reason for the additional charge, and I felt completely caught off guard.When I asked for clarification, the staff provided no coherent explanation for why my bag was deemed "too large" despite it meeting the requirements. I was essentially left with no choice but to pay the additional fee or miss my flight. It felt like a scam designed to extract more money from passengers without any genuine need, and I could not help but feel that the airline was deliberately taking advantage of its customers.This situation was not only inconvenient, but also incredibly stressful, as I had to scramble to find additional funds at the gate to pay for something that should not have been an issue in the first place. The lack of transparency in how Ryanair handles its baggage rules is a serious concern. It is clear that there is no consistency in enforcing the rules, and this leaves passengers vulnerable to unexpected and unfair charges.Furthermore, the way this issue was handled by Ryanair staff was utterly disappointing. The personnel at the gate were neither helpful nor empathetic. Rather than offering solutions or demonstrating a willingness to understand my situation, they were dismissive and seemed uninterested in resolving the issue in a fair and professional manner.Ryanair's baggage policies and customer service are in dire need of improvement. It is unacceptable to charge customers extra money for adhering to the published guidelines, and the lack of clear communication only adds to the frustration. Based on this experience, I will be reconsidering whether I want to fly with Ryanair again and will certainly think twice before recommending the airline to others. | 1 |
SAS | Extremely Rude and Unprofessional Gate Agent at Gdańsk AirportDate of experience: 1st of August 2024Flight: Gdańsk to Copenhagen with SASI had one of the worst experiences with a gate agent named Claudia at Gdańsk Airport. Her behavior was shockingly rude and unprofessional. In a very short time, she managed to offend my parenting skills and showed clear irritation about having to handle my stroller.When I told her that it's none of her concern whether I hold my child's hand or not, she rudely retorted with, "Do you want to travel or not?" She then told me to stay behind in line with my two small children, both of whom were exhausted from a long journey. My 2-year-old was crying uncontrollably, and Claudia, sporting her flower-shaped glasses, couldn't have cared less.It's a shame that SAS, already facing difficulties, has resorted to hiring such unprofessional staff. Claudia's behavior was inexcusable, and it left a very negative impression of the airline. I hope SAS addresses this issue seriously./Carmen | 1 |
EasyJet | Extremely Unacceptable Delays on Both Flights and Poor Passenger Treatmentdisappointment and frustration regarding my recent flights from London to Amsterdam and back, both of which were operated by easyJet. On both occasions, my flights experienced delays of over 2 hours and 30 minutes, which is completely unacceptable.What made the situation even worse was the handling of the delay on the outbound flight. Passengers were boarded onto the plane, only to be informed after boarding that there would be a delay of at least two hours. To make matters worse, we were not allowed to disembark and were essentially forced to remain confined in the aircraft for the duration of this delay. This is completely unprofessional, and frankly, disrespectful towards paying customers. Keeping passengers trapped in a confined space for over two and a half hours with no clear communication or alternative options is not only uncomfortable but also shows a serious lack of regard for passenger well-being. | 1 |
Norwegian | Extremely and utterly disappointed with Norwegian punctuality.Last 14th Feb I had to cancel both flights because Norwegian was the only company with massive delays and I was going to miss my connection flights. In this sense the company never provided proactive support to reallocate myself.And today we are again delayed for 1 hour. Curiously it is only for the Norwegian flights to Bergen.Certainly we pay a massive amount for such low fare company, which indeed is becoming even cheap. £500 of flight and nobody is serious on punctuality here.Rest assured I will do my best to fly with KLM, Wideroe and Loganair going forward.This is a cheap company with expensive tickets and poor punctuality. Unacceptable. | 1 |
EasyJet | Extremely angry, Ridiculous CDG to Edinburgh.So unimpressed by this airline. I had arrived at CDG airport for my return flight. Departure area is so crowded with delayed flights. I was in the line to board the flight with my wife, the queue was still long so I said to the lady that we are getting close to boarding time. But the lady was so abrupt and said few flights are delayed and I can’t help with this. I pleaded in desperation but there was absolutely no empathy whatsoever toward me, they just carried on chatting. Somehow managed to clear security check and we ran till the gate. We were late by minute and half. At the gate we spoke to a staff member who said boarding is closed your flight and we can’t allow you. But still there is time and I can see flight still at the gate. I was standing distraught and she asked me to move and ask easyJet service counter. The people at easyJet service counter are so rude and not even answering. I asked other person at the counter and he said we’ve got no flights for you and you need to wait 24 hours for next flight. And they said you need to extra 242EUR. Finally we ended up in paying to the stayed while night and day in the airport. The same situation happened to other co-passengers. We disappointed with the easyJet. The way these people treat passengers is absolutely ridiculous. Everyone was lined up for boarding, and it took forever because at the gate they complained about every little thing. The staff at baggage counter doesn’t know anything boarding/check-in process and they took long time for each passenger and always asking senior staff for everything and making passengers to wait for longtime. Next time I'll stick with a better airline. | 1 |
Grupo IAG | Extremely annoyed and dissatisfied with a truly terrible service from British Airways.Holiday of a lifetime so we decided to splash out on business class. What a waste of money that was and by the lack of any response of comms from BA, they could not care less!Started when checking in. We stood about 6th out of maybe 20 people in the queue in the BA Europe line for 'priority' check in and waited for over an hour until just about all the standard (over 100 people) queue had checked in. Wasn't the biggest issue I know but a little bit annoying when you've paid a premium to check in fast.The onboard business class experience was shocking and nothing like I was expecting….Faulty tv and headphones. Reset 3 times by the cabin crew. Remote control had a mind of its own changing channel, volume, forward, rewind and then whole system just packed in completely. Crew gave me some masking tape to tape the headphones plug to the socket as volume went from nothing to about 100db crackling. 14 hour flight and no entertainment system. I wouldn't expect this in any seat on the plane never mind one that cost a premium.WiFi never worked for the whole journey. USB chargers didn't work whole journey.The worst of all was the chair. None of the buttons worked so wouldn't adjust and wouldn't go flat (the whole reason for booking this cabin), 3 cabin crew tried to move it / adjust it but couldn't which went on until about 2am (5 hours into the flight) before they shifted me to a different part of the plane to a seat that worked. I got some rest but I was then not travelling with my (nervous flyer) partner which became a nightmare as I had to come back and forth during the night to check on her.I wish we had booked standard. At least we would have sat together and not had the whole night disrupted. It is the most tiring and stressful flight I've ever been on despite sitting in the business class cabin.Cabin crew were so embarrassed about the seat after the tv issues. They really shouldn't be put into that position.Went back to original seat for landing after 2 of the cabin crew 'kicked' the chair back into position.Nothing in the cabin worked….i really hope other parts of the plane are maintained better!Premium experience in business class….yeah right. We couldn't wait to get off the plane.Cherry on the cake was to until every bad had gone from the carousel then find out that one of our bags had not made the journey. Got told the other bag may(!) come tomorrow. How one of our 'priority' bags can have made it and the other didn't is beyond me.The bag did turn up 1 and half days later so we had to buy a few essential things to get by but the 48 hours of our holiday was pretty much a disaster. I don't know if they will be reimbursed or not. The complaint / refund form to fill in with BA is a nightmare which looks designed to put people of filling it in. We spent a lot of hours doing it (on holiday).We are 6 days into our holiday waiting for BA to contact us. We haven't heard from BA at all other than an automated message. They clearly couldn't care less.In summary business class gets you worst treatment that standard. Its a substandard antiquated cabin, non working facilities and baggage handling is atrocious. Customer service is non existent.This is not a cheap upgrade it's a lot of money. | 1 |
EasyJet | Extremely bad airline service. Paid insurance for the flight and had to cancel the flight as there was a death in the family and you know what? They said sorry we cannot cover any money back because the money is taken out of airport tax. Complete CRAP, ever ever book with this airline again. HORRIBLE HORRIBLE AIRLINE I HATE THEM. | 1 |
EasyJet | Extremely bad customer service , they overcharge without information, lack of knowledge, no empathy, if you don't want to be cheated or robbed , avoid their customer service for any booking. I have been cheated. | 1 |
Lufthansa | Extremely bad customer service on board. Unfriendly and rude. Would not recommend. | 1 |
Lufthansa | Extremely bad customer service, they were in the wrong, so they cut communications completely. Now I have to sue them because it is not only a civil matter but also criminal. I have no idea how they are still in business and why people actually use them. They treat people like in 1930s...I think they forgot that customers pay their wages... | 1 |
Ryanair | Extremely bad customer service. Every reply was a automated, pre-scripted messages that out-right ignored my questions. I hope it was not a human answering since a trained chatgpt with all the ryan air polices and information would have done a better job in answering the questions. I guess that is why it is so cheap. You get what you pay. | 1 |
Ryanair | Extremely bad customer service. I didn't know i needed to check in online or having to pay £55. They charged me, it's fair but the girl (white blonde hair colour, at check in counter, working morning shift on the 5th September 2022) showed very horrible attitude to me, she talked to me in the manner that: pay £55 extra or no flight today. No smile at all right from the beginning to the end of the service encounter. She kept her chin up, talking to me like she was the boss and i was a servant. Unacceptable attitude in hospitality.Flight itself from Manchester airport to cork was delayed more than half an hour. The airplane is very compact, and stuffy. First time flying with ryanair and will be the last time with them. Too horrible | 1 |
Lufthansa | Extremely bad customer service.They changed my flights out of the blue, and the new flights they offered me were BS.Wasn't possible to get my money back / refund.Wasn't possible to receive any written communication, I was forced to do it all via phone call - which was extremely inconvenient as I hardly could understand the person on the other end.Worst experience ever! | 1 |
Pegasus Airlines | Extremely bad customer support. Not recommended at all. My luggage is delayed for more than 9 days now. Unfortunately , I choose this airline for my vacation trip and took another flight to reach my final destination. Now luggage is found and it's staying to a station that is not my home station or my vacation city.It's been 3 days I am getting no support. At least they can simply refuse it's not our responsibility to send you luggage . They are not. They can say you manage it with a local carrier - they are not. They are simply wasting time. All calls are recorded and I am always polite and asking for direction. They are rude at times too.I would never come back to this airline and would suggest to community to avoid. If you have option to cancel existing bookings - plz do yourselves favor and find another carrier. Hope this would help | 1 |
EasyJet | Extremely bad experience .for a small bag which does fit in there measuring box they asked me to pay 100 pound (for 2 bags which we always used in our all journey)even though one bag was fitted in the measuring box she made us to pay for that bag us well .the flight was delayed for more than 2 hours.such a ridiculous ground staff.No manners at all to deal with the customer. I will never ever book easy jet here after . The staff was being racisit and she was only asking the international passengers to pay .Airlingus and Ryanair are such nice services. | 1 |
Wizz Air | Extremely bad experience two delays one after the other for 17+ hours to many lyes stuff was laughing with the delay.I personally will blame for the rest of my life them because of them I couldn't reach my grandmother grave 🤬😢Wish this company to close down soonest possible Amin! | 1 |
Turkish Airlines | Extremely bad experience, it still traumatizes me. Especially it's Istanbul airport employees are very rude and not at all helpful. Many don't even understand English and mock you in their own language. Even the flight attendants were not helpful while in the flight. On top of all that, the Turkish airlines are constantly delayed for many hours. | 1 |
Iberia | Extremely bad experience, the worst company with which I flew. Unprofessional, unpleasant, extremely annoying trying to sell their products, people want to relax in the airplane it's not a mall! It is not even that cheap for the service they offer, totally avoid that. | 1 |
EasyJet | Extremely bad experience, we didn't get on our flight | 1 |
EasyJet | Extremely bad service at the Boarding gate in Sofia Airport, Bulgaria where the guy at the gate was picking up on people demanding they leave their bags for cargo clamming that you can take only small bag up in the airplane even when it was clearly stating on my ticket I can take 56/45/25cm bag with me.Even after showing that to him he kept demanding rudely I need to leave my bag or not board the plane. He did this to many people - picking up random people and letting other to board with even bigger bags!I travel at least 2 times a month from 2 years now with EasyJet with exactly the same bag and that's The first time someone was so rude arguing even with what states clearly on the ticket and on EasyJet website!This was my last flight with EasyJet I pick them because they have good times on flights but that's it! I'll travel a day earlier if I have to with British Air but at least won't have such rude people. | 1 |
EasyJet | Extremely bad service quality. In fact there is no support at all. We are flight club since many years and all of a sudden the App bugged and our booking disappeared and no one seems aware of the issue. Nobody cares. Nobody helps. We have no more bookings both in the App on the iPhone and on the website. | 1 |
Iberia | Extremely bad service- actually no service at all. I was expecting to be served at least a drink but the air hostess simply passed me by and failed to offer one. Rude and inexperienced staff which made the entire journey unbearably uncomfortable. Please do not fly iberia- better to pat a bit more for a proper airline. | 1 |
EasyJet | Extremely bad service. Nobody answers to my concerns at the call centre. I fly frequently since years and am flight club however client service reveals to be unsatisfactory. Just unbelievable. | 1 |
EasyJet | Extremely bad service.We had a serious illness case with doctor's attestation and the airline is not even willing to provide a voucher although they claim to offer a refund in case of serious illness.Communication very difficult since ~4 weeks (if you choose the correct contact form on the website, you will get the answer „you chose the wrong form").Be aware they may not care and there is no customer friendly service once there is an issue. Multiple contact attempts, providing all the necessary in a sufficient way and yet there is not solution.Hugely disrespectful + unprofessional behaviors of colleagues (boundaries crossing).We used easy jet many times but this certainly was the last time. | 1 |
Vueling | Extremely bad, in fact non-existent, customer service. Attempting, together with my sister (both of us elderly ladies) to catch our return flight from Malaga to London Gatwick which was scheduled to fly at 17.00 on a Friday, it was only about 19.00, long after we had checked in and given in our luggage, that Vueling told us the flight was cancelled 'for technical issues'. We were offered an alternative flight, 2 days later, to Barcelona and after overnighting there, a flight from Barcelona to London on the third day which would have got us back to Gatwick 59 hours late. We refused this offer and made our own arrangements for a flight home with a different airline on the Saturday, getting home 'only' about 28 hours late. Because we refused Vueling's unsatisfactory alternative flight offer they refused to pay us for our one night's necessary stay in Malaga.At Malaga airport Vueling handed us a printed form stating that we would each be entitled to Eur 400 compensation.We have been unable to get this from them, and unable to get any compensation at all for our extra hotel and flight expenditure leaving us both seriously out of pocket.They did repay us what they said was the cost of our return flights with them, but even then the refund was less than the flights had actually cost us.Emails sent to them have just elicited an automatic reply directing us to their website. The website will not accept our claim for compensation. We have even sent letters to their head office address, again with no response. | 1 |
Lufthansa | Extremely bad. Added to my airlines blacklist. I realised that I have made a mistake on the booking date and booked my flight to the day before. Having spent £550 for the initial booking (return ticket) had to book a new one way flight ticket for the day after which cost me £610. The worst of it all was when I was trying to check in on the return flight. Online check in giving error. Been on the phone, mainly waiting, for more than an hour until having run out of phone limit without any kind of propper help. Had to drive to the airport, wasting an entire day just to be told that the tickets are booked and available to use but they're blocked because I haven't done the initial flight that I mistakenly had booked for the day before. So the only way for me to fly back was to pay another £400 for a flight I had already paid for. Lufthansa preferred to have an empty seat on the plane than to let me fly with the ticket I had previously paid. All, it's clear that Lufthansa wasn't going to loose any money with me because it all had been paid before and I already had paid a ridiculous amount of money for the flight that I booked by mistake. Of course I didn't pay the money as I told them if I have to pay to fly out of here I'll give my money to someone else as I thought I already have given too much money to this suckers. I was a frequent flier with thousands of miles on miles and more card and I will never fly with Lufthansa again. | 1 |
Jet2.com | Extremely busy flight. All food choices had run out when they got to our seat. The hostesses were very busy. As usual not very many delays and lovely flight landings etc. Thankyou | 4 |
SAS | Extremely cold and rude representatives during the Chat function. Very rude! ---- Henrik says, "You have cases that are in the queue to be registered. We cannot estimate when it will be ahndled. I can only recommend that you wait because you will be notified when your matters have been handled" and Dannis says "I have given you all the information i can here on the chat, but we don't seem to be getting anywhere in our conversation so i will end the chat here. Have a nice day." ---- after the chats, nothing is solved. I have to wait for another two weeks. I could not see any big skyteam airlines tell their customers using such a voice, while all the problems are caused by their web bugs. The customs have to suffer from all the troubles brought by SAS web. | 1 |
Vueling | Extremely confusing website, absolutely everything costs extra (and not just a little extra, a LOT extra), and the tickets weren't even that cheap to begin with - it was just the only choice for the destination I needed.I also tried emailing their customer service and never got a response back. Every time I've had to add bags, modify the booking etc I've been left feeling extremely frustrated and annoyed. I will genuinely never fly this airline again even if it means having to stop over somewhere else. They make Ryanair look good in comparison, which is quite a feat. | 1 |
EasyJet | Extremely convenient flight times. Departure was also on time. I liked the practice of serving complimentary glasses of water during a national heatwave, despite most of of their American counterparts charging for a cup of water! Seats were also nice and comfortable. Would definitely recommend. | 8 |
Norwegian | Extremely delayed flights. Extremely invisible, non existent compensation. Take proper responsability according to the price of your tickets! | 1 |
Ryanair | Extremely difficult company, frankly speaking unlawful. I have booked my flight ticket and within 24 i have contacted them to inform i have made a mistake with the name. They have requested a very private documents to support it (!). Obviously these documents were not required during the booking itself. I have a feeling they have not heard about the cooling off period or consumers rights | 1 |
Ryanair | Extremely difficult to deal with this company, starting from buying tickets to checking-in to getting on the plane. Very unprofessional airline, poorly educated staff, always late and very unorganized. Ridiculous fees ,poor quality of services are another reason why I would not fly with them again ! Disappointing traveling experience and not worth a penny! I would not recommend flying with Ryanair! Avoid like a plague until further notice | 1 |
EasyJet | Extremely difficult to deal with, if you have to make any changes to a booking or if you have a complaint. I used their online chat to ask for a specific passenger to be removed from my booking (provided name in writing). The agent removed the wrong passenger. When I realised this, I contacted online chat again and was informed, by a different agent, that this could only be rectified by the agent who had made the error and he'd "knocked off" for the day.I raised a complaint about this and four months later, still no resolution. In fact, after my latest chaser call to them, I was offered ameasly £50 voucher as a "gesture of goodwill". Seeing as I don't plan to fly with easyJet ever again, I passed! | 1 |
EasyJet | Extremely disappointed | 1 |
Grupo IAG | Extremely disappointed In trip experience. I am Gold MVP 100,000+ miler with Alaska Airlines. My ticket and travel wasnt linked with Alaska Airlines. When speaking with Alaska representative, they confirmed it was due to lack of effort on British Airways In accomplishing this task. I could over look the lack of effort on this even though frustrating. The Main issue is the ticketing and Flt connection process. I departed Egypt this morning with connecting tickets in hand. Once I arrived in USA apparently my Alaska (AS 2449) flt was changed to a 5 hour later flight with a completely different airline (Delta). Who does that without notifying the customer. I found this out when trying to go through security In Seattle, they said my ticket was not valid. I had to go to Alaska Airline to find out What the issue was. They explained British Airways had rebooked with Delta. This took about 30mins with customer Service. Then i had to go to Delta to sort the mess out. I am so frustrated. | 2 |
Lufthansa | Extremely disappointed about this airline. After I paid for upgrade seat for a bulk head so I’m not restrain by anyone in front of me, having an 8hr flight, they change the aircraft and they atomically switch my seat in the middle of the plane between everyone. I called the airline once I received the email and they were the worst customer service ever. They hang up on me, then they said they can do anything, then they said I have to pay extra and hang up on me and at the airport they said they can’t do anything because the flight is full. The worst. Why do you give me the option upgrading my seat if you can provide the service. Worst airline. | 1 |
Ryanair | Extremely disappointed after paying £110 for two passengers checking in fee. Two tickets cost £84 from Manchester to Dublin and checking in fee £110, how pathetic of Ryanair and similar companies who earn from gimmicks and prey on people's mistakes.They say I was sent check-in reminder in two emails, none received and no indication of horrendous fees in any of the flashing marketing emails.I never knew of this as these hefty fees are mentioned only in small print 'T &Cs'. Secondly they have made a system (pit) for people to make errors and fall in. What's Consumer Rights Department worth if they don't stop companies to make any such loopholes where consumers tend to error and get charged unjustified appalling fees.Disgusted with the owners and high-ups who eye on dirty money through ripping customers off. If it's reasonable charge, it will make sense. | 1 |
Grupo AirFrance-KLM | Extremely disappointed at KLM! To begin with, they do not allow even one check-in luggage, which, for an international flight, is absurd! They charged me $150 for the first check-in bag. Our first flight was delayed and arrived late to Amsterdam, but we barely made our connecting flight, once in Milan, after waiting for my luggage for half an hour, and barely finding our way to "lost and found" we were told our luggage would arrive the next day. The airline did not communicate that to us, even though they had our emails. At "lost and found" they provided us claim information so we could get a refund, not mentioning anything that the claim would have to be filed within 21 days. We were then informed that even though the luggage would get there the next morning, they had no driver to deliver it to us until night time, or the day after! That would mean we would not have any clothes or toiletries for 3 days. We ended up paying 190 Euros for driver's wait time and to have another pick up our luggage the next morning. We got back home on 9/28. I tried to file the claim on October 1, but KLM's system had a glitch and could not find my trip. Then I called your customer service number to get some assistance. I was on hold for over an hour and then got cut off!!! I proceeded to file a claim on October 2 (which was within 21 days), through the email I received regarding the purchase of my extra baggage. The system was still very glitchy and would not accept all my documents. The claim was denied on 10/6 claiming the document was used, which was extremely confusing. On 10/7 I tried again and successfully filed my claim. However, KLM denied my claim citing that it was past the 21 days!! I explained that I did file it in time as explained above, but without any explanation, they just repeated that they are denying the claim! KLM certainly does not care about their customers. I will never trust them and if I can help it, I'll go out of my way to never fly with them again. | 1 |
EasyJet | Extremely disappointed at being charged an extra £100 in total for both departing and returning flights to get our standard cabin bags into the overhead hold instead of under the seat in front of us which would have been free. The measurements stated with easy jet for a bag to fit under the seat in front for free are the dimensions of our cabin bags apart from literally a couple of cm for the wheels. So don't fly with easy jet thinking what is classed as a standard cabin bag is going to get on the flight for free because you'll be charged ridiculous rates just to get it in the overhead hold for the sake of a cm or 2. Daylight robbery in my opinion and orchestrated to get extra money out of you. | 1 |
EasyJet | Extremely disappointed by the lack of flexibility. I mistakenly purchased a standard hold bag and wanted to swap it for a sports equipment. They said it is too late, I have to purchase the sports equipment on top and I will to be refunded for the other bag I won't use.We are weeks away from the departure, so I don't see why they make it so limited. Pure scam !! | 1 |
Lufthansa | Extremely disappointed the flights were cancelled and I was forced to agree to terms when I rebookedI was promised enough room for all my booking and when there wasn't room and I wanted a different flight I couldn't change anymore since I agreed to the terms- part of the term I agreed with was that there's enough roomFurther more one of the booking ended up in a different airport but since I agreed they don't need to cover transportationWhen I called to try to rebook they kept claiming there's no manager and hung up on me | 1 |
Grupo IAG | Extremely disappointed with BA. Website is always down and crashing.Saw a great offer for my family of 4 and couldn't wait to book it. Due to their faulty website I was unable to progress with the booking. I even called to report that the website had been crashing and not working for days and was informed they had no knowledge of this and they will let IT know.Once the website was finally up and running again, I proceed to try to book our holiday to find it had gone up by £200! In just 2 days! Daylight robbery and such a shame. | 1 |
Grupo IAG | Extremely disappointed with British Airways' handling of my lost baggage from New Delhi to Heathrow on 23rd Feb. Despite being told on 17th March that my bag was found and would be delivered, the case was closed without explanation. Follow-up cases were also closed without resolution. After 21+ days, I'm entitled to compensation, but BA has been unresponsive — no way to reach them by phone or email despite spending hours trying. Shocking lack of customer service. Will escalate to the Aviation Ombudsman and share publicly if not resolved soon. | 1 |
Grupo IAG | Extremely disappointed with British Airways. Poor service and shocking treatment of our autistic son.This was my first time flying with British Airways in a number of years, and sadly, it was a thoroughly disappointing experience. Before the flight, I was unable to input the required Advance Passenger Information (API) because the app and website simply didn't allow it. I eventually had to get customer services to do it for me via Twitter. This isn't a new issue either. Complaints about this particular problem with the app and website go back years. It's unacceptable that such a simple and essential function has remained broken for so long.Then, after downloading the boarding passes to the app, it displayed my son's pass twice, and mine not at all. As a result, I had to print them. At the airport, our printed boarding passes wouldn't scan, adding unnecessary stress and delay.On the outbound flight, no complimentary water was offered. Instead, passengers were expected to pay £2.75 for a tiny 150ml cup of water, which feels unreasonable, especially from what I would have previously considered a non-budget airline.Before our return journey, we had to download the boarding passes twice because British Airways changed the plane and reassigned our seats after I had already downloaded them. This caused more confusion and frustration as it is not easy to complete a task on their appalling website.The most upsetting part of our trip happened on the return flight, BA2707, on April 16th at 18:55 from Arrecife to Gatwick. My 20-year-old son, who is autistic, had been waiting over 10 minutes to access the rear toilets, which were blocked by the drinks trolley. A member of the cabin crew advised him to use the front toilet. However, as he approached it, the head crew member rudely reprimanded him. He was confused and upset, having only followed instructions. She then allowed him to use it "just this once," saying the crew should have moved the trolley out of the way instead. The entire interaction was unnecessary and upsetting for him.I had witnessed both interactions from my seat. I then watched other passengers use the same front toilet without being challenged at all. I even used it myself, and nothing was said. When I asked this head of cabin crew why my son had been singled out, she claimed, "We say the same to all passengers," which simply wasn't true. She also said it was due to regulations, which I find hard to believe. She lied and said she'd had a word with the other crew member, yet she had not left the confines of the club section and the other crew member had been busy with the drinks service.To make matters worse, when we were disembarking, she visibly glared at my son and deliberately ignored the rest of our family while saying goodbye to passengers. Her behavior was highly unprofessional and unpleasant. Unfortunately, I was unable to get her name. She wasn't wearing a visible name badge when I spoke to her, and when we were leaving, it was obscured by her jacket.I'd like an explanation as to why over 100 passengers are restricted to two toilets, which are inaccessible for long stretches of time, while a maximum of 16 passengers at the front have access to a toilet that everyone else is apparently prohibited from using. It is unacceptable not to be able to access a toilet freely on a 4-hour flight.When we landed at Gatwick, we were sent to the far reaches of the terminal. We had to disembark via steps and walk across the tarmac before entering the airport, then walk a long distance, including climbing stairs, to reach passport control. My husband has a historic knee injury and this is part of the reason we chose BA, to avoid this kind of treatment. Again, this is exactly the kind of experience one expects from a budget airline, not British Airways.We also hold a British Airways credit card, which we use heavily. However, I will be rethinking this. I've had better service from EasyJet, and their website and app are far more efficient and easy to use than British Airways'. It's disappointing that a supposedly premium airline can't even meet the basic standard of its budget competitors. This experience has left me incredibly disappointed and unwilling to recommend British Airways in the future. | 1 |
Iberia | Extremely disappointed with Iberia’s customer service. Our flight from Valencia to Malaga was cancelled after we had already boarded, I’m assuming for mechanical issues. We were making a connection in Malaga to go on to Casablanca. They offered limited options to us, none of which would have happened until the next day! They finally agreed to put us in a taxi for 3.5 hours to Madrid, arriving about 4:30 am, and then departing about 11:30 am. We asked for a place to rest for a few hours. The customer service personnel instead thought they were being generous by giving us vouchers to use for breakfast “at any of the food places in the airport†which proved to be untrue as most places wouldn’t accept them. I understand the mechanical problem was not their fault but they could have accommodated us with access to the VIP lounge at no cost to them. | 5 |
Jet2.com | Extremely disappointed with the customer care. My flight was delayed on Friday 24th, this was set to depart at 0845 AM, instead I did not leave until 16:10PM on Saturday 25th. Multiple times jet2 sent me a link to claim compensation based on the major 32 hour delay to my holiday, after filling this form in I have received a response from Jet2 claiming I am not entitled to any refund as result of "storm Éowyn" claiming this was extraordinary circumstances. As we live in Scotland and have encountered 5 storms in the past couple years, a storm is no longer extraordinary and other airlines took precautions when the storm was announced on the news days before my original flight.Jet2 decided to do nothing and announced a delay until 1350 the following day, this was not good enough considering the 10:45 flight managed to be rescheduled to 0950, meaning a flight due to depart 2 hours after mine, was scheduled to depart the following day 4 hours before mine, however Jet2 asked us to arrive at the airport for 1050 and then delayed our flight further until 1610 meaning we had missed 32 hours of our 3 night holiday. Jet2 knew our flight would not take off at the rescheduled time of 1350, considering the aircraft we were on did not leave Geneva until 1345, it does not take a genius to work out that the Tenerife South flight was not going to depart at 1350, however Jet2 decided to display a gate (27C) and ask passengers to make way to this gate anyway. We then sat in the departure lounge for hours waiting on any information or apology from Jet2 but there was none.The weather was expected for days, therefore making my original delay not an Extraordinary Circumstance, to make matters worse the delay from 1350-1610 was due to a delay in the previous flight, this means under the EU261 I am entitled to the relevant compensation of a 32 hour delay. | 1 |
Lufthansa | Extremely disappointed with the ticket rebooking process. The agent mentioned that tickets can be rebooked on the booking fees per ticket per passenger. There is no possibility of issuing a refund voucher where other airlines provide this. There is no flexibility with the airline. It is like once you are trapped, pay more if you change or lose the money. On top of that, they will give your seats to other possible customers at higher rates and keep your money as well. The airline is not flexible for possible and legitimate reasons like delayed visas etc. Trapped in this situation with this airline and not sure what to do. I have never seen these kinds of airline in the past that just wants to get more money out of you if you are in a bad situation like a delayed visa where you can't travel without a passport and visa. On top of it, customer service disconnected the call in between. But I didn't receive it later. | 1 |
Turkish Airlines | Extremely disappointed!They cancelled my flight themselves and didn't even give me a compensation or a refund!They're blaming the agent to have changed it when they themselves emailed me with the changes! Contacted customer relations but literally no help!Worst worst! | 1 |
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