Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Turkish Airlines | Extremely disappointed, flew on a business class but the service was worse than a domestic bus service. I flew from LHE-IST-IAD. This is a very long flight with the first leg of 6 hours and then 4 hours lay over with the last leg of 10 hours. No proper meal was served, I didn't pay 3 times the fare for a boxed meal. No coffee or tea is allowed apparently due to Covid, which makes no sense at all. Why is it ok to fly then? Just cancel your flights so we have other options to decide from. Qatar is an absolute amazing airline, I just made a huge mistake by taking THY, this is extremely sad and disappointing to be treated like this in such a long haul flight, especially when you have paid business class fare. This is a perfect example how to cut cost by giving an excuse. of Covid. Also they don't offer any airline lounges on most of their destinations now. This is a sincere advice from them to fix these problems, already everyone I personally know don't want to fly THY, and the comments here are also not that encouraging for THY. | 2 |
Iberia | Extremely disappointed. I just had to change my return flight from Lima to Madrid, and to 'change' it costs more than to book a new flight. Then suddenly it changed price.Finally booked it. They claim they will refund baggage as a 45EURO voucher. As soon as I hand over the money, there's an error, no voucher, no way to add baggage, and they give me a flight for Madrid to Lima a year from now. That's not what I selected. That's not what I paid for.They haven't seen any of my messages from August. 2 months and nothing on Facebook. Can't email them. Contact form doesn't even work. I called them, it hangs up after looping 'we're busy' for 9 minutes.I am traveling with a baby. How am I supposed to exit a country with my baggage and baby if they suddenly come up with excuses and errors and either can't allow my baggage or can't allow me on the flight and trap me in a country days before visa expiration?Absolutely disgusting. | 1 |
Grupo IAG | Extremely disappointing experience with British Airways (BA). As a frequent international traveler, this was by far one of the worst airlines I've flown with. Here's why:1. Subpar Economy Class Design: The middle aisle seating arrangement is poorly designed, with passengers essentially sharing legroom, making the flight uncomfortable.2. Tiny Seats with Premium Pricing: The seats were the smallest I've experienced, worse than many budget airlines in the UK, yet the ticket price was far from budget-friendly.3. Lack of Value Compared to Other Airlines: Many international airlines provide far superior service, comfort, and value for the same or even lower price.This was my first and will undoubtedly be my last time flying with BA. They need to seriously reconsider their standards if they wish to compete globally. | 1 |
Ryanair | Extremely disappointing experience with Ryanair! Our flight to Rome was canceled with no viable alternatives. The nearest other airport is too far away, leaving us stranded without a solution. —Kust a frustrating experience. Would not relying on them if you have important plans! | 1 |
Grupo IAG | Extremely disappointing experience, I travelled with British airways to Cairo last September, no issues with luggage, I booked again on December 31 online, it is not clear that the baggage is limited to cabin bag only , I tried to download their app at home I couldn't because it is rubbish it didn't work, when I came to the counter she issued me a 95 pounds penalty for my bag , I told her if l know that I will cancel my flight cos I already paid 375 pounds for the ticket preferring BA than other airlines which is cheaper and have clear information, Never again- | 1 |
Lufthansa | Extremely disappointing. At gate they wanted Vax info even though UAL had uploaded to itinerary. On boarding no welcome beverage or real welcome. No menu provided. Table setting consisted of a cloth tossed at our table. Meager amenity pack. Mediocre food. Not very comfortable bed. 1970's coach with a flat bed. | 5 |
EasyJet | Extremely dishonest insurance policy that claims to cover cancellation and in every pre-purchase document, confirms that exact statement without a single caveat. Once you actually purchase the insurance however, you will find that the cancellation only covers severe medical issues and berevement. This is not written in ANY of the pre-purchase documents.If you complain, the easyjet customer service will tell you that the issue is with the insurance company, and the insurance company will tell you the issue is with easyjet. This is a clear method to exhaust you so you give up.Their complaints department will take 40 days to reply which is absurd.Be extremely careful when dealing with this company as they are very good at taking money and lying. | 1 |
Lufthansa | Extremely disorganized and terrible experience. They lost my luggage for over 48 hours and local luggage tracking number would not answer the phone while global customer luggage tracking service had no idea whether my bag was in Germany and Singapore. I had no clothing for my business trip and the only “compensation†they could provide a toiletries bag. | 1 |
Ryanair | Extremely dissapointed with Ryanair and it's service. We had to pay a check-in fee (55,-/pp) despite we were in time at the check-in counter to check-in. Got send from left to right. | 1 |
Ryanair | Extremely dissatisfied. They are unreachable. Impossible to change a flight in a lower price. Will never use them again. They need to be closed down. How can such an unprofessional company exist? | 1 |
Lufthansa | Extremely dissatisfied.I am not happy with the service Lufthansa provides I am trying to get my suitcase at Montreal Airport it is sitting there as can see with the Airtag. Due to technical errors I was not able to create a report. It's shame nowadays you have to go back to the airport to file a report. But be that as it may, if that fails I would expect Lufthansa to have agents help people getting what they need. It gets worse as there is really not one single Lufthansa person at the airport. I can put 20 phone nr's here but all of them will give you another phone nr or refer to the LH website. Als they refer to the airport who then directs me the LH. I still don't have my suitcase and hope someone from LH customer service or baggage claims will get in touch with. I have left my name, emailaddress and phone all over. Not to miss. | 1 |
Jet2.com | Extremely efficient timely kind & a pleasure to fly with Jet 2. We regularly fly with you & never find any problems. The assistance is very good & great care is taken with my electric wheelchairThankyou Jet 2 staff & assistance staff | 5 |
EasyJet | Extremely efficient, fast-understanding and polite customer assistant. | 5 |
Jet2.com | Extremely expensive, should be ashamed of themselves hiking prices during school term times. No wonder parents take their kids out of school during this period. | 1 |
Jet2.com | Extremely friendly and helpful staff. Great customer service. Really happy with whole experience. | 5 |
EasyJet | Extremely frustrating trying to get any sort of customer service from either EasyJet basic or EasyJet plus websites. Links take you round in circles, written msgs: you get to t he end and get a msg there was an error, try again or use (another link).Eventually got to customer services "live chat", no one came online so I finally wrote what I wanted, asked them to Get It Done and confirm back to me by email. I had to go away from computer but another 20 mins later operator had answered showing she understood what I wanted. Instead of DOING it, "chat closed due to inactivity". No way to treat long time customers or to keep new ones! I will certainly never renew Easy Jet Plus membership, now £249/year per person, and am looking at travelling with other companies which have less restrictive/exorbitant baggage policies/charges | 1 |
Ryanair | Extremely good cost benefit. Not only the flights are incredibly cheap, the seats have enough comfort and the flights use to be on time. | 5 |
EasyJet | Extremely good customer friendly service | 5 |
Jet2.com | Extremely good excellent standard of service | 5 |
Jet2.com | Extremely good service for me as I await a hip replacement operation. Cannot praise 'assisted travel' enough! | 5 |
Jet2.com | Extremely good staff in the airport and on the plane could not do enough for you thank you G Taylor | 5 |
Norwegian | Extremely hard, uncomfortable seats, prepaid meal didn't include water, paid priority boarding that never took place, so slow WiFi that was practically unusable, crew OK, but not really friendly. Return flight departure was delayed 50 minutes, but no info about the gate until half an hour before boarding. Underwhelming experience. I would be willing to give them the benefit of the doubt, but the seats were so uncomfortable, that I believe this is the last time on board one of their planes, given the fact, that their tickets are not low cost at all. | 4 |
EasyJet | Extremely helpful 1st class operative | 5 |
EasyJet | Extremely helpful agent, Saif,went beyond the call of duty to help and give useful information. Thank you. | 5 |
EasyJet | Extremely helpful and easy adjustment to name. | 5 |
Jet2.com | Extremely helpful and friendly customer service. Very informativeGreat choice of holidays and flight and reasonable prices | 5 |
Jet2.com | Extremely helpful both on the ground and in the air. We requested wheel chair assist which was faultless. On landing back at Manchester terminal 2 we realised we left our 17 inch notepad in the baggage reclaim area having passed through customs. We spoke to duty staff in the departures area who without too much fuss found the notepad as described near to carasel 10 and within 15 minutes of speaking to them the equipment was returned intact to me. Can not thank them enough, everyone was very helpful ensuring a satisfactory outcome. Out flight was LS902 from Almeria to Manchester on 15th Oct 2024 | 5 |
EasyJet | Extremely helpful customer service | 5 |
Jet2.com | Extremely helpful staff at both ends and during my flight, comfortable seats with good leg room, well presented tasty food. This is the first time I have flown Jet 2 and will use them in the future for trips back to the UK | 5 |
Jet2.com | Extremely helpful with assistance traveler. Friendly and efficient staff | 5 |
EasyJet | Extremely helpful, thank you for making this easy | 5 |
EasyJet | Extremely helpful. | 5 |
Ryanair | Extremely law quality of service on board, incompetent stuff, poor installation. I took Ryanair flight Warsaw Paris last week, the hostess filed completely the cup with boiling(yes !) water, and because of instable table, the hot water came on my foot and also on my neighbour (hope she is allright). the result - burning of 2nd degree that I am still trying to heal, will be probably a permanent scarr. No any security or emergency kit or equipment available on boad, stuff not trained in 1st help and apparently not concerned by my problem !!!! Avoid Ryanair if you can. I would not recommend this company !! | 1 |
Lufthansa | Extremely long delays with no compensation whatsoever. | 1 |
EasyJet | Extremely long wait time to get an agent on chat. If you are not going to provide a telephone number or enough agents to handle chats, I will continue avoid EasyJet because of poor customer service. | 2 |
SAS | Extremely long waiting time for bags, no staff to unload the bags is the reason. All the customers can see the aircraft and clearly see that there are no staff unloading the bags. Very disappointed performance by SAS. | 1 |
Norwegian | Extremely narrow economy seats of the type that are very thin. Padding in the back of the seats is almost non existant so it feels like your leaning back against a hard flat plastic board. They do recline which is a small blessing, however the seat pitch seemed unbearably small, with the tray table folded down it was difficult to do anything that involved moving your elbows without seriously intruding into the personal space of people sat on either side of me. Try to get the aisle seat if you're a little claustrophobic. The window seat is the next best option. If you're seated in the middle of the row, don't bother going, or be prepared to defend your rights to rest your arms on the armrests regardless of what your travelling companions think who are sitting on either side of you. The WiFi on board is excellent. Transit handling in Oslo very inefficient. | 5 |
EasyJet | Extremely nice customer service | 5 |
Jet2.com | Extremely pleasant, cheerful and welcoming, well-trained staff. Thank you so much for taking the time and trouble to make sure your company values their customers. What a game change for the flight experience. | 5 |
EasyJet | Extremely poor chat service. Been waiting three days in a row for over 30 mins and no one answers the chat. | 1 |
Norwegian | Extremely poor customer experience, I have never experienced anything like it. The airline is OK if everything goes as planned, but if there is a small problem the whole experience is turned into a disaster. Would never recommend to travel with them ever again. Worst experience ever. | 1 |
Grupo IAG | Extremely poor customer service and experience today my brother and sister in law had travel on a BA flight âœˆï¸ to Islamabad. They both were wheelchair passengers BA was informed well in advance that both passengers were definitely would require wheelchair it was booked when issuing their tickets. However they even went much earlier to the airport as the flight was leaving at 18.50pm . They arrived at by 15.10pm but they were told that there is shortage of staff and shortages of wheelchairs too . Both passengers were in extreme pain elderly suffered from arthritis and other illnesses but BA staff did nothing whatsoever to help them. I am extremely disappointed and appalled with their customer service. Will everyone who needs wheelchairs or help & support to never travel by BA . Plus they are most expensive too I rate them 0 out of 5 | 1 |
Grupo IAG | Extremely poor customer service at the airport and over the phone. Most of the airport staff is busy on their mobile phone and unable to deal with query and refer us to call customer service. When we called customer services, we kept getting a message that they were tpp busy and hung up the phone. | 1 |
Grupo AirFrance-KLM | Extremely poor customer service for extremely expensive tickets. I've tried KLM again after several bad experiences and unfortunately it became worse. What a shame! | 1 |
EasyJet | Extremely poor customer service from EasyJet. Emailed numerous times and no response. An advisor on easyJet chat assured me a manager would contact me next day and still waiting to hear from them!Flagged complaint with a second advisor on easyJet chat who was zero help.EasyJet changed my flight causing major disruption to our holiday . Gave me option of changing flight , cancelling or credit.I opted for changing to day before they told me no seats available. Seats were available on 3rd party site and cost me a further £600 !This is all easyJet doing . I booked my original flights well in advance and easyJet caused the major disruption.Not to mention the added expense!Scamming me for more money . Absolutely scandalous ! | 1 |
Ryanair | Extremely poor customer service. Staff AND management were rude. Would never fly again with them. Forget the price for the hassle it is not worth it.Edit: on the retuning flight back , the flight was delayed for 1.5 hours, the staff at Rabat airport said we were not allowed to take on 2 pouches. They argued we had to check it in , had to pay check in fee of about £70 to Ryan air customer service desk and when we got back to the check in desk, they said check in closed and we have to carry the bag on the plane. Altogether the tickets for myself and my partner and my infant child totalled to £195 return. HOWEVER with all the extra charges that were never supposed to be there , and believe me I read terms and conditions properly, the total was £550. I could have flied from LHR with a much better airline such as Air France or British Airways for that price, including a free meal and drinks on plane, with check in allowance of 32 kg.Dont make the mistake i have, especially if you have a family. Ryan air is not worth it. If you are a solo traveller and without any luggage, then Ryan air is fine. If not , then prepare yourself for delays, extra charges , exponential hassle , especially from management. | 1 |
Grupo AirFrance-KLM | Extremely poor customer service. They want everyone to check in at the kiosk. Done. The kiosk asks me to see a customer service rep. I go to stand in line, the rep guiding everyone asks me to go to the baggage drop off line inspite of me showing him the message. I stand in the baggage drop off line for half hour. They cannot print my boarding pass. Then the rep from the baggage drop line tells me to go to the customer service line. So I go to the line, and lo behold the rep is standing there. After hearing my story and smirking he guides me to the customer service line. So now I stand in line again! For another 30 minutes. | 1 |
Turkish Airlines | Extremely poor customer service.Poor quality of food on board.Reschedule flights at the last minutes without any reasonable explanations, causing stopovers to increase from 2 hours to 11, without providing food or accommodation.Totally overpriced Turkish Airports facilities, i.e. food, drinks, accommodation and Duty Free.Never again. | 1 |
EasyJet | Extremely poor customer serviceI called to change the seating number but person on the other end was completely useless and clueless. She failed to sort anything out and then hung up on me. Terrible service!! | 1 |
Grupo AirFrance-KLM | Extremely poor customer support and service! After 8 months since my luggage was delayed and damaged, I still cannot get any information on the status of my cases!!! So many times I have contacted the customer service, so many times I got nothing out! I have never met poor service and response like KLM customer support!!! 1) the answer is the same standard reply. They cannnot look up any information on my case except my case number. When I ask for more info and status, then they stop reply! 2) the phone number they provide always direct me to the website. It is not possible to even talk to a Representative in person!!! The time waste on this significantly increases the hidden cost on taking KLM flights. Image how much time I spent on this small issue. My time is also valuable, respect that! KLM | 1 |
EasyJet | Extremely poor experience of trying to cancel a booking made only two hours earlier - unable to speak to a human being and no real understanding of the issue at hand just an automated, transactional, empty experience - why would anyone book with Easyjet. | 1 |
Ryanair | Extremely poor quality airlines. Delays on every flight, average 1hr delay everytime. The plane and the seats are always dirty, with wastes and food on them and the staff refused to clean when people complained during the departure. Expensive menu, horrible coffee, expensive add on luggage, not respecting priority during boarding. | 1 |
EasyJet | Extremely poor service | 1 |
Ryanair | Extremely poor service and flights, returned today from Portugal to Edinburgh and again charged for my baggage, all baggage was as per the policy online and dimensions but was wrongfully charged £60 out and again on Return, I did check dimensions again on Return home to ensure I wasn't wrong, staff at gates were arrogant and not customer service oriented at all, landings on both occasions were terrible anyone nervous of flying would have been a wreck, definitely will not use again and will avoid at all cost, complaint has been raised but don't hold out any hope at all | 1 |
Wizz Air | Extremely poor service and not safe to fly , Avoid to use wizz air âŒâŒâŒâŒ | 1 |
Grupo AirFrance-KLM | Extremely poor service from KLM! Taking advantage of customers during Covid-19 pandemic! Refusing to refund customers cash despite cancelling all flights. Disgusting treatment and would not recommend. Of 0 stars was an a option then I would have selected that. Avoid | 1 |
Lufthansa | Extremely poor service. My checked in luggage was complete destroyed arriving to my destination, a value of 1.100 Euros completely damaged. My first reaction was, good at least I have chosen a serious airline company. After filling in endless all forms at the luggage service at the airport, emailing Lufthansa customer care, I ended up in a total scam process. The luggage claim has been outsourced to a third party, Dolfi. This way Lufthansa don't have to care about customer aftercare at all and they make that very clear, no way to contact anyone by email or by phone. So, as a Lufthansa customer you end up with Dolfi. Their mission is to avoid compensation at all. Have a look on Trustpilot and you can see people's reviews, less than one star rating, and with endless comments of how this is a scam company. I was offered a voucher of 45 Euros (value lost 1.100 Euros) together with a congratulation letter. I have tried to contact Lufthansa, but the only way is through customer relation email, and they only direct you, through automatic emails, back to Dolfi. Been trying to call Dolfi, and that's impossible. Searched Lufthansa homepage, Star alliance as well, search the web, but there is absolutely no way to find another email or phone number to Lufthansa. This is fraud set-up and extremely poor customer service. I have always though highly of Lufthansa before and would never have dreamt of this company treating customer like this. Never Lufthansa again. | 1 |
EasyJet | Extremely poor service. Specially by ground staff. I wonder why there are different rules at different airports. And the staff was showing racism while boarding.If you have changed your policies have goodness to communicate it with your customer during the time of booking. I really don't wanna use this service again. | 1 |
Wizz Air | Extremely poor site and service. Experienced a system issue with the Wizz Air site that disallowed me to proceed with an online check without an assigned seat. Tried on various computers/mobile devices and ilnet connection to no avail. It was definitely an issue with the Wizz Air site. Turned up to the airport early to explain this to the Wizz Air customer service desk and still had to form out a 32.50 Gbp fee for a printed ticket. The fee is steep but understandable for those that forget to print their ticket. I feel I should have had the fee waived given my circumstances. Raised an online ticket for refund asking them to check my log data for my login attempts to verify system issue experienced. After no update from Wizz Air I contacted the listed UK number for existing bookings found on their website only to be told I contacted the wrong number. I offered to direct him to he website advising of error and he simply replied "look man, I know that's on the site but this only for people who need assistance". Extremely poor site and service. Take my advice and fly with a different airline. The amount of issues you'll face is not worth the 10 quid you'll save with this mob. | 1 |
Ryanair | Extremely poor staff customer relations!My partner made it to board the Porto to Dublin 17.25 Ryanair flight, just as the gate was closing. He had been caught in heavy traffic after leaving his children with their mother in Porto, having spent a week with them. And then had to make the journey to the airport.This Ryanair staff member would not allow him and two others who were delayed on a connecting flight to board. She did not even ask why the delay happened. Just refused to allow them board. He could still see people climbing the steps to the aircraft from where he was standing. This staff member was obviously having a bad day and wanted others to suffer. She did not even consult with anyone when making this hasty decision. No thought as to the fact she has caused 2 days loss of earnings from work and an extra charge of 258 euro for another flight.We will from here on out reconsider strongly whether Ryanairs cheap flights are worth it! Id rather pay more to Aer Lingus who know how to treat their customers!!! As I have seen from past experience. | 1 |
Jet2.com | Extremely professional and customer friendly from check in until departure. Book with Jet2 for every holiday. Have highly recommended to friends and family. | 5 |
Jet2.com | Extremely professional service as usual from Jet2.Excellent staff at the airport and on-board.Plenty of legroom. | 5 |
Wizz Air | Extremely rude and deceiving personnel at Doncaster/Sheffield airport, charged for a tablet in my pocket as an extra luggage, even though I was told during check-in that I won't be charged extra, they decided to rip me off during boarding to plane. The female who charged me didn't want to tell me her name. Extremely rude and incompetent. | 1 |
Grupo AirFrance-KLM | Extremely rude and disrespectful interaction with a member of the pilot's crew on the flight. I saw him walk by and said "Excuse me?" to call him. When he came over I explained that I'd been waiting for water for over an hour. He said the cabin crew must be busy. And I said "Yes, but I've been waiting for a long time now." Instead of understanding my request further or saying he will bring someone else to deal with it, he said very seriously "Just jump out of the plane then". I was so shocked at this rudeness that I couldn't even respond at first. He then walked away saying "Would you like a glass of water?" and came back and handed me one and said "Welcome" before I could even say "Thank you". I understand that this may not have been part of his direct job, but the way he spoke was unacceptable. I don't know if it's because I'm a woman, or a woman of color, or he's just generally a very rude person, or any other reason. But it's not acceptance to talk to someone else like this without any apparent reason. I was appalled and am still disturbed to think how someone can be this rude.Surprisingly, the cabin crew was perfectly nice. It was just this interaction with someone from the pilot's crew that completely ruined my mood related to the flight and tarnished my impression of Air France. He said at one point that I could just walk to the back and ask for it. The plane was going through turbulence and the seatbelt sign was going on and off so I didn't want to leave my seat, and additionally if the airline wanted passengers to walk around for everything they needed, the 'Call' button wouldn't have been added to aircrafts.It was absolutely appalling to be treated this way. The cabin was dark and we were both wearing masks, so I didn't see his face fully and didn't ask for his name, so I don't know who this person is by name. But if this is how the pilots of Air France treat passengers, I will be recommending everyone I know NOT to fly Air France.Obviously, I don't expect any action to be taken here. But I wanted to leave this review so that Air France is aware that this happened, and if possible, ensure that no other passenger ever has to be subjected to such vile behaviour from staff on any plane. | 1 |
EasyJet | Extremely rude and money grabbing. Shouldn't be allowed in airports. Wish I could give them less than one. They used to be ok. | 1 |
EasyJet | Extremely rude and not very helpful | 1 |
EasyJet | Extremely rude and unhelpful staff. Giving out incorrect information and refusing to help with how to progress a claim or complaint. Disgusting. | 1 |
Turkish Airlines | Extremely rude behavior at the gate on my way to Bahrain. The ground staff behave like the police. I showed them evidence of all visas and they were insisting that it was my responsibility to show them visa on arrival rules for Bahrain. Extremely rude and were telling me that I should have brought print outs. I travel almost every month and never had this problem. Their staff need training on visa rules and also on behavior with clients. | 1 |
EasyJet | Extremely rude check-in staff in Liverpool. Head of staff shouted angrily at about 50 people waiting at check-in for being 10 minutes early - "you're all here too early" after which, she stormed off, grumbling angrily to herself.Staff treat you like trash.Horrible no refunds policy. Customer service disgusting treatment. | 1 |
Grupo IAG | Extremely rude ground service. We were non-rev flying and London was our connection/layover. Gate agent was extremely rude and forced me to check my carry on suitcase with the explanation that it was “oversized.†However, when I put it in the sizer, it fit perfectly without force. The plane was not fully booked and had lots of room overhead. The gate agent was insistent and rushed us with no regard for the fact that we would have to redo security in order to get our bags again, as we were switching airlines and needed to carry them on due to our non-rev status. The flight itself was good, attendants were polite and helpful. No complains there. Just extremely unhappy with the gate agent service. I understand that it is not a pleasant job and frankly I would not be overjoyed to work there either but that does not explain why we had to be inconvenienced with no fair explanation or attention. | 6 |
Lufthansa | Extremely rude personnel. Changed our seats, lost our luggage and eventually almost removed us from the return flight (as if we were drunk). | 1 |
Ryanair | Extremely rude staff at the gate!!! Do not recommend and will never use again!Ps: won't allow even a hand luggage with you anymore without paying 25 euros !And obviously, flight was delayed.(Stansted airport - Staff member: Chelsey Kelly)Thanks for nothing Ryanair! | 1 |
Vueling | Extremely rude staff, very unprofessional. They made us pay 60 Euros for the luggages that fit into the box. And because we had a connection, they made us pay double. All together 240 Euros. As a customer you don’t have any rights with this company. Both flights had significant delays. Although they have very bad reviews, they just don’t care. I would advise choosing any other company if possible. | 1 |
Pegasus Airlines | Extremely rude staff. It took over 30 minutes to find the check in at Paris at CDG and then once I did the only lady at the counter refused to acknowledge my presence or even look at me. I said hello and asked if I was at the right place but she just continued to talk on the phone. Then she told me to go away and outside, and all I wanted to know was if I was at the right place and when check in would be open since the airport was incredibly busy. She literally shouted at me and went back to talking on her AirPods. This is on top of the fact that their fees are ridiculous, and even when you pay for a luggage it's not the typical weight allowance of a checked bag. Worst airline experience and I haven't even gotten on the plane yet. I regret not taking Turkish airlines. | 1 |
Vueling | Extremely rude zero customer service, travelling with a disabled child. Got delayed at passport control (although we arrived at the airport with 3 hours to spare) due to an error with the gates and we arrived at the gate 2 mins after it closed they would not let us on a flight. Said it's not their problem book another which cost almost £500. The staff looked like they didn't care they didn't try to help and they appeared to find it amusing. They said they made a final call but this was not heard by any member of our group. Would NOT recommend. Pay a bit more and have a good company. Vueling should be avoided like the plague. | 1 |
EasyJet | Extremely rude, hung the phone up on me as she could not understand my request … which was to change my contact details | 1 |
EasyJet | Extremely rude,lied about me rights, did not answer my question & cut me off mid conversation.will seek legal advice. | 1 |
Lufthansa | Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again. | 1 |
EasyJet | Extremely slow response and was told its because the person was on two chats! Waste of time it was | 1 |
Grupo IAG | Extremely sub-par service. Highlights: No online meal selection. Staff pretty much dropped off whatever meal they had and were very rude if a passenger wanted it changed. Last meal was delayed to the last 40 minutes of flight. Plates were literally grabbed away. I had to hand over my unfinished plate that the staff again dropped on me. No apology. No offer of a napkin. I had to scrounge for a piece of paper to clean my jacket. None of the passengers were told to straighten up their seats before meal. Because the seat before me was so tilted, I could barely keep the plate on the tray without things slipping off. Staff walked down with some water and biscuits. This got exhausted just before she got to me. She just looked at me and walked away. Nothing further was offered. | 2 |
SAS | Extremely unclear Covid guidelines until you get to the airport. Nearly missed my flight due to this. Terrible customer service and rude. Expensive and they set me for multiple different 15 hour layovers making my flight to and from 2 days long either way. | 1 |
Ryanair | Extremely uncomfortable seats almost leaning forward it is impossible to fly with this airline without wanting to kill yourself mid air because it's so uncomfortable. Also shady by charging you extra for cabin bags last minute before a flight leaving you no option but to pay | 1 |
Ryanair | Extremely unfriendly staff at Valencia airport. Never seen anything like this | 1 |
Ryanair | Extremely unfriendly staff. | 1 |
EasyJet | Extremely unhelpful and unwilling to help. Just reading a script and not being flexible. Booked a flight and within 11 hours the booking was over £260 cheaper. Then saying I could only cancel and rebook but it would take 3-5 working days to get a refund. Joke of a company. | 1 |
EasyJet | Extremely unhelpful when flights delayed or cancelled. Cancel flights for bad weather while other operators fly. This is not a company one could rely on. | 1 |
Eurowings | Extremely unorganized airline. Filthy plane, did not clean everything. All other airlines are cleaning their planes properly even eurowings advertises so but it doesnt. I wish I could post pictures of my tray table and you would understand. Avoid booking at all costs. | 1 |
Pegasus Airlines | Extremely unprofessional staff. We arrived when the check in was still open. Just because our hes codes were not matched in their system the staff didn't allow us to go on board (we have valid hes codes with us). Tickets are burned and I left with two kids like this. Terrible trouble shooting skills and customer service. The staff is waiting to go home and not willing to advise. After the flight took off the staff advised how the codes should be verified. When it's too late!!!!!!!! | 1 |
Lufthansa | Extremely unreliable in every sense, chapeau! | 1 |
Ryanair | Extremely unreliable, Do not recommend | 1 |
Vueling | Extremely upset with the outcome of our cancelled flight. I appreciate that the cancellation was out of their control, however the rescheduled flight they put me on was unreasonable due to my work schedule. I was told explicitly by the customer service representative at the airport desk, that I would be compensated for the cancellation on top of the refund, due to it happening while we were sitting at the gate, getting ready to board. Upon submitting a claim I have been rejected and told I was never entitled to compensation. I am now out of pocket, due to misinformation that I received. All I am asking is that I am compensated for the difference in price that I have paid in order to get home. | 1 |
Pegasus Airlines | Extremely worst service in the world. Don't even try to buy any ticket and service from here. No communication, no responsibility anyway. | 1 |
Vueling | F disgusting service i advice you never fly with them they cancelled my flight due to faulty plane so i book family ticket with eurostar last August and still waiting for my compensation claim. They even said to me my bank rejected there transfer | 1 |
Ryanair | F******* piece of s*** company who are incredibly greedy. Wanted 110 euro at check in because we were "late". Apparently you need to check in 3 hours before flight, which the app didn't allow us at the time. So f*** you for scamming us! | 1 |
Grupo IAG | F*********CK BA Zero stars if I can. I'm an avid traveler, 35 countries in 12 years while working as a busy health professional, and this is the worst airlines and airport (Heathrow) I have ever dealt with, the first and last time. I made it to my gate 15 min before closing when they were still onboarding groups 1-3 (I'm7) hustled my @$$ from terminal 5 - 3 only for them to tell me they "assumed I wouldn't make it" so they sold my seat!!!!! Without my knowledge or consent . I should have yelled "remove that passenger, I paid for that seat and I am on time!!!"" But too overwhelmed with confusion and disappointment, I conceded. I was furious and crying but gate agents don't give AF. There were many others affected too, elderly and families with infants, in my shhh situation. Don't take it out on airline customer assistance they're trying to help rebook you and it's not their fault they represent immoral business practices . They know it's a scam: if you lawfully only have 90 min to make your connecting flight but the carrier sells you an itinerary with a 2-2.5 hr layover, don't purchase the ticket they are obliged to sell your seat. The BA agent admitted it's all marketing to lure you. I understand this now, especially when the BA pilot nonchalantly announces customary delays at Heathrow. Don't support this airline and don't fly through Heathrow. They didn't compensate me after redirecting me to another city with an additional layover 8 hrs later. I work in healthcare, I shouldn't be surprised the airline industry prioritizes profits over people. Oh and my rebooked flight was also delayed, MF! | 1 |
EasyJet | F***ing awfulDelayed flight, stated "no hotel rooms available, make your own arrangements" | 1 |
Ryanair | F**ng s**t company, they had problems with the app so I hat to try more times to purchase the fly , so I had to pay twice | 1 |
Wizz Air | F....company. f....m..fu....! When they delay their flight from their reason, website is blocked that you can do nothing...calling 1 euro/min...first min. You have to listen a voicemail...than they put you on hold...sometimes for a few min...then they don't have any information even if you get on the app! Sometimes they disconnected...when you make a refund 2 times guy said that he did it few days later i had call 2 tomes more.bevause precious one he didn't do it...and said thst I can't get any confirmation by email...other person did it and I get the confromation...last time was cancelled...I rebook for next weekend and 5 hours delay....at night...this is teriiblw the f....worse ever airline! Is way beteer to book for even 100-200 euro more a normal airlines than this sh..! I hope that they bevame a bankrupt and someone else replace them! Most of my flights was delayd few cancelled, they didn't pay me compensation bevaus3 of the weather conditions...where all other planes was flying..if you have some important thing to do you can't relay on them and you can't plan nothing like train, bus, taxi afterwords...many times you are in the plane and suddenly when we suppose to fly we get info that we have to still wait for 30, 50, sometimes over an hour...other time we co wirh a bus to the plan3le and...no we had to come.back to the airport...because the plane was broken... the most sh.....it airline I've ever experienced... | 1 |
Ryanair | F.O.A OF THE OWNER CEO WHOEVER IS IN CHARGE!!!!!!!!Wow i never write a bad review for anyone but really Ryan air with everything going on with this Corona virus you can't even refund customers who will be struggling absolute joke this is.I got an email saying i can change flights free of charge to another month i was flying mid April but what if you can't do another date and what if you can't still fly what then????Anyway rang up the company after holding for an hour to speak to someone im told that the flight to Barcelona is still flying out on the 16th of April so they can't cancel the flight and ask for a refund.If most countries in Europe are on lockdown why u still flying and charging customers in this hard time.What are we supposed to do.Ryan air you should be helping refund customers not treating them the way you are!!!!I think like most people on here i would like a REFUND as the future is uncertain at the moment.I have read so many reviews here and this was the first time I had booked with Ryan air NEVER AGAIN | 1 |
Ryanair | F.ck Ryanair . Never again | 1 |
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