Airline
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5.97k
| Rating
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Ryanair
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Absolutely appalling service!From the rude staff to the rude hostess on the plane!Fly around 6-7 times a year and first time with Ryanair and it was the worst experience of flying I have ever encountered!Will never fly with them again!Rude staff with no customer service skills!What a scamObsessed with extorting extra money from passengers!Nothing but rude and nonsense!
| 1
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Ryanair
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Absolutely appalling service, both online chat and in the telephone. Gave me misinformation and kept fobbing me off about a refund for a flight they cancelled. After nearly 2 hours of various contacts, they say they've refunded, but customer service refused to email to confirm what they have done - so not sure if they have even processed what they said they did! It's a sham company, a real joke.
| 1
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Vueling
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Absolutely appalling service. Dysfunctional website. Impossible to register an account due to some glitch and flight cannot be found every second time one tries to retrieve booking. Doubling of websites between Iberia and Vueling also does not help. Check in took over an hour and several attempts. Management of Covid documentation also dysfunctional compared to other carriers. Will avoid at all cost next time!
| 1
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EasyJet
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Absolutely appalling service. To say I'm disappointed, its an understatement. Was unable to fly to Krakow in March due to the conflict in Ukraine. Contacted EasyJet to ask for a voucher as we still wanted to travel but later in the year. I was informed that vouchers were not necessary as I could change my flights free of charge as many times as I wanted. I dumped them for a weekend later in the year that had no extra costs as I was in a hurry and thought I'd sort it at the weekend. Little did I know the T&C's would change before then. Got to the weekend got together some dates and they wanted to charge me an extra £200 for the privilege. Contacted customer services that were about as much use as a chocolate fireguard. Insisted that they were an 'online' airline and T&C's could be updated at any time and I have to respect the rules. Had to bite the bullet and pay what they were demanding but this will be the last time I ever spend any money with EasyJet.
| 1
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Wizz Air
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Absolutely appalling service. We received an email to check in online but when we clicked the link it said our itinerary did not exist. When we arrived at check in we where informed that we had to pay about $75 per person to check in. We had screen shot proof of their problem but the so called manager refused to help.
| 1
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Ryanair
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Absolutely appalling service.Quite frankly I'm disgusted by the lack of professionalism. There were at least 600 people waiting to check in and after an hour and a half of waiting the airport was in complete chaos due to Ryanair's non-existent organisational skills. At least half of the people in the airport were forced to leave the airport or wait for hours in the customer service queue as they had missed their flights.We had arrived on time and ended up missing our flight due to the staff's poor communication with each other and customers. Information about boarding was given at the very last minute and the staff were just plain rude and not willing to listen to the problems and inconveniences that they caused. Ended up going home and have now booked another flight with another airline; it's safe to say I will never be flying with Ryanair again
| 1
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EasyJet
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Absolutely appalling treatment of customers. We tried to help EasyJet by taking a voucher for a flight which they cancelled rather than taking a cash refund, only to find that the voucher cannot be redeemed online and you have to ring customer services. This has proved to be impossible as no one answers the phone. We gave up several times after long waits, one of which was over 90 minutes. Have since sent email asking for full cash refund and have booked future flights with another airline. Have sent a copy of complaint to BBC Watchdog, and will lodge a complaint with the CAA, if a full refund is not received within 28 days.We will never fly with EasyJet again.Not even worth the one star rating!UPDATEHave just received a phone call from executive support from EasyJet, who were very apologetic, fully appreciative of the problems they themselves have caused and the impact it has had on customers, and agreed without reservation to issue a full refund, which they have assured me, I will receive within 5 working days.My faith has been restored in EasyJet
| 4
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Grupo AirFrance-KLM
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Absolutely appalling you can't get any sense out of them turned away at the airport with a valid passport travelling from Manchester to Amsterdam for the weekend to visit my son as I have a breast cancer operation and won't see him before. No one to help never answer the phone and missed my flight disgusting customer service avoid at all cost
| 1
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Ryanair
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Absolutely appalling! Does nobody working at Ryanair have grandparents?I was stood in a boarding queue for 20 minutes with an old and frail couple in front of me. They both had walking sticks, small suitcases and were very clearly struggling with being stable on their feet for so long. When we made our way toward the plane they then had to descend stairs and later go up some into the plane. Not ONCE did anyone working for Ryanair step in and offer early boarding, skipping the queue or to help them with their bags.Disgraceful3/11/2024 Palermo, Italy to London 11.15am
| 1
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Wizz Air
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Absolutely appalling! They cancelled my flights 6 months in advance and only offered a partial refund despite not having any alternative flights available! Awful company!
| 1
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Grupo IAG
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Absolutely appalling, I wish I had read these reviews before we booked with BA, you can only ever get through to the call centre in India and they have no answers for you. Will never use BA again… zero customer service !
| 1
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Vueling
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Absolutely appalling, our flight was delayed 3 hours , then our luggage doesn't arrive because there is apparently a strike so our luggage is in Barcelona still. I am so disgusted with this airline I will NOT be choosing this airline again. Customer service is so poor! How could you inconvenience your customers like this? We have wasted half a day waiting for our flight, and now have to file a baggage claim because your staff can't do their job. I want a full refund for our flights as his has been such an inconvenience and has ruined plans for the evening which we had.Absolutely discusting.
| 1
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Ryanair
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Absolutely appalling. Do not book with them. Things go wrong they refuse to honour their legal obligation to refund you. Deliberately keeping your cash when legally they have to refund you is theft. They are thieves.
| 1
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Ryanair
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Absolutely appalling. From start to finish. Flew with a 9 month old and by myself and was offered no help. They refused to let me even stand on the plane so I could search for our boarding pass in my large bag whilst holding my son who weighs a ton.BEWARE Of the cheap flights, they certainly make their money back by extra hidden charges..... €10.00 ONE KG!!!!!!I paid for 1x15kg bag and was allowed 15kg hand luggage. My case for hold was over by 1kg but my hand luggage was ONLY 5kg!!!!! Still they made me pay another ten euros on top of the €82.00 flight. At the airport where people don't carry much money with them.On flight, the air conditioning needs upgrading!The staff are just rude. They have no regards for me travelling alone with my baby boy and asked me to put my luggage in over head locker, but how can I do so and leave my son unattended on a seat? Plus, it had vital stuff for taking off like his milk and stuff but no wasn't allowed to keep near my feet when asked for a reason the cabin crew shrugged.Getting off the plane the cabin crew didn't bother telling the mothers on the plane either as well as myself that they would be off lifting our buggies first so we get them from the bottom of the stairs. No. We reached the carousel without them.All in all an appalling flight and I won't ever be flying with this company again.Honestly, put the money you'd spend towards a flight with Jet2 or Monarch!Disgusting airline.Also like to note that as they took my hand luggage off me to put on hold because there wasn't enough space in the aircraft valuable items was damaged, we put things in our hand luggage to handle delicately and keep near us, not for our stuff to be treated with NO respect!!
| 1
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Iberia
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Absolutely appalling. Had a flight cancelled, no sign of a refund (my preference) or even a voucher, after 11 days of flight being cancelled. It's near impossible to get through to anyone, no matter when you call. When I did finally get through to anyone, she didn't treat my concern or issue seriously at all, told me my refund would take 8-10 weeks 'because of COVID' (despite Ryanair issuing refunds within days), the member of staff hung up the phone when I was mid-sentence. Most appalling service I have EVER received from an airline, and possibly any company in general! AVOID. Many of the 'contact us' links are broken. I will be reporting Iberia if I'm not issued with a refund in the next 10 weeks.
| 1
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EasyJet
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Absolutely appalling. If I could give a minus score, I would. We will never travel Easyjet again. 4 hour delay sat on the tarmac at Gatwick before our flight to Cyprus. Updates blamed the weather but everyone knew it was because a bloke wanted to get off the plane and we had to wait hours while they found his suitcase. We'd have preferred honesty instead of the constant bull we were fed. When we finally took off, the cabin crew told us they were unavailable as they needed a rest!!!!! They made us feel guilty they had gone over their hours and they were working extra because they didn't want to disrupt our holiday. Shocking. On the return flight we were delayed an hour with very little explanation as to why. The cabin crew were abrupt, and in my opinion,very unprofessional. I asked if I could put some rubbish in the bin and I was told to wait until they came round with bin bags. I'd rather pay double to fly with another airline. Easyjet are by far the worst airline I've ever travelled with. Never again.
| 1
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EasyJet
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Absolutely appalling. My teenage son is having to sleep in the airport because your company has made it impossible for him to contact anyone after his flight was cancelled. You have failed to provide him with overnight accommodation as per your terms and conditions and have therefore breached them.There has been no customer service and you automated system just sends you in circles. Unacceptable.
| 1
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Ryanair
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Absolutely appalling. The British government advises against all non-essential travel to Spain yet Ryanair are sending practically empty planes and not providing people with their money back even though it is the people not getting on the plane that are following government guidelines.Surely as a company with a moral purpose during a pandemic they would cancel their planes to avoid transmitting coronavirus from one country to another! They will not even provide a flight change or travel voucher for my flights. Disgusting.
| 1
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Ryanair
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Absolutely appalling. changed a flight then we tried to cancel it within our rights under EU261. But our flight is still showing open online. 3 hours so far online wait to their customer services.....Will be reporting this to CAA.
| 1
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EasyJet
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Absolutely appalling.My flight was cancelled in March, both the outgoing and coming back flight. At this point they had the refund option available so in MARCH I selected this option.Nothing... My friend had her flight cancelled a month after and received her refund for £150. I am still waiting for my £850!! Seems they only want to refund the smaller amounts and ignoring those with a larger amount.I then filled in the new refund form they did, still nothing!!I have used easyjet a few times but never again. This has lost all my trust in this company.I don't wish anyone to go bust, but I hope these do with all the people they're robbing left right and center!
| 1
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Grupo AirFrance-KLM
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Absolutely appauling customer service, 1st off on our outbound flight they didn't put our luggage on the plane so had to wait 29 hours for it to arrive at the hotel. So had to spend 1st evening of our holiday shopping for essentials, flight back told they had over booked and we didn't have a seat, had to wait at boarding gate until very last minute, miraculously they found us a seat on our original flight that then took off with 50% of seats empty. We're told we could claim back the cost of our essentials we had to buy. Good luck with that, after about 8 calls to customer service have been told that it is the customer care team that deal with it, OK, can we have the number for the customer care team please, No, sorry the customer care team don't have a phone number, they will email you. Customers cannot contact the customer care team apparently, Had about 20 of the same repeated generic email from them that are useless, as is the company and their care team. There were a long que of people at the baggage desk also missing their luggage.
| 1
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Grupo IAG
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Absolutely atrocious baggage policy- made to check bag in despite there being loads of space. I've flown 15 times with them this year because of travel associated with work- overpriced and overrated.
| 1
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Wizz Air
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Absolutely atrocious customer service, please do not fall for their cheaper fair as they will be robbing you of your money and cancelling your flight last minute without any reimbursement. Customer service costs money/minute, yet the agents keep you on hold for 40 minutes then hang up. I booked a ticket for 5 family members as they were visiting me from Canada and I wanted to take them to Rome, was all excited to show them Europe, yet Wizz air ruined it by cancelling the departing flight from Rome, leaving us in shambles as they would only refund the departing flight, yet by this point all other flight options were 3-4 times the price and we needed 5 tickets. Called them several times, only to be put on hold and then hung up on, despite being charged for the calls per minute. These were 30-40 minute calls. Basically got zero help from them and wasted my money on the flights and hotels in the next city as the times no longer matched. Definitely never using this airline again and will not be recommending it to others. Please avoid at all costs. Pay more and save yourself the hassle.
| 1
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Ryanair
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Absolutely atrocious customer service. Denied boarding to spain despite having all the legally required documents for my destination of travel and a permitted reason to do so, clear lack of understanding of what the rules are during the pandemic, unhelpful, rude and dismissive staff within the airport, online and over the phone. £500+ out of pocket including the required PCR test. Didnt bother to fully check any of my documents and based their decision purely on the basis that I have a British passport and no Spanish residency. I have an exceptional reason to travel, but its clear that they do not understand this in the slightest, and were not even prepared to assist in resolving the matter. I promised myself I would never book with ryanair again, however they were one of the only airlines offering a direct flight to tenerife at present so I thought I'd give them a chance again only to be left raging after this experience. Budget airline is one thing, but they can't even get the basics right
| 1
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Grupo IAG
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Absolutely atrocious experience. As someone who frequently jets across the globe, predominantly with Star Alliance carriers, I took a gamble on British Airways for my Brussels to Seattle round trip, swayed by more convenient flight times. This decision plunged me into a logistical hellscape. Every single flight was plagued by delays. The ineptitude peaked in Seattle, where the pilot botched the landing not once but thrice. On the return leg, a staggering two-hour delay ensued because someone failed to ensure the crew was on board on time. Arriving late at Heathrow, I was greeted with the infuriating news that I'd been rebooked on a flight 4.5 hours later, despite being on time for my original flight, which I was inexplicably barred from boarding. To add insult to injury, I was forbidden from carrying my hand luggage onto the plane, leaving me to await its arrival in Brussels. Rest assured, I will take every possible measure to steer clear of this airline in the future. Well I gave 2 stars because staff on the plane was friendly and food was decent.
| 2
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Turkish Airlines
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Absolutely atrocious service from probably the worst airline in the world when it comes to customer service and baggage retrieval! They lost our bags in Istanbul during our layover despite them being booked direct through to Dubai. We are now sitting on our honeymoon supposed to exploring and having a romantic time eating out so I can spoil my wife, instead we are stuck inside without clothes. You cannot even reach this company to try and locate your bags, our information is entered incorrectly on their system, and our one bag we cannot even locate through them. Do not trust this company at all. You will be disappointed. I expect this company to compensate me for all the clothes I will have to buy and for the inconvenience.
| 1
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Grupo AirFrance-KLM
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Absolutely atrocious!!! No one was available at the Information or at the check-in points in Basel Airport on the France side. My parents had missed their flight due to false information and when they finally managed to find someone to speak to, she was completely rude and disrespectful, and chased them away. 5 other people and my parents had all missed their flight due to this woman! We had to re-book a new flight 2 days later and pay in because of this. Still have not received any response due to my reclamation online, and there is no one in the call centre that can assist. I have paid for a service that was not received and billed with a re-booking because of lack of communication and service. I want a full refund for the tickets and for the re-booking. Never again will I book with AirFrance!
| 1
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Grupo IAG
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Absolutely atrocious. LHR-ORD-LHR Round-trip. British Airways is truly a disgrace as our "national airline". With only eight seats in First Class, you would think they could provide a genuine "white glove" experience. Instead, the crew in First Class both ways were inattentive, ill-mannered, and badly trained. One gets better service in McDonalds. BA's new First Suite is a small, uncomfortable cubicle, and miles behind premium classes at other airlines. Movie selection was very poor, and the wifi did not work properly. The amenity kit was tiny, and cheap. The airplane itself was dirty, and had clearly been cleaned in haste. The food served in First Class was grim, and especially bad on the ORD-LHR sector. The crew both sectors spent most of their time in the galley, and disappeared after the meal service. Overall, British Airways continues to decline, and one wouldn't fly them if there was an alternative. To add insult to injury, BA flies into Chicago International Terminal, and has decided that the ORD-LHR return flies out of American Airlines Terminal 3, including use of the AA dreadful Flagship Lounge at T3. Of course, nothing will change, because governments have given BA a virtual monopoly, and BA continue to have mediocre leadership that only care about costs, and their own share portfolio.
| 1
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Lufthansa
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Absolutely atrocious. We have tickets to Australia booked at a cost of £6.5K. Flights cancelled. Six hours queueing at the airport to be told earliest rebooking is in five days. Promised to put us in hotel and pay for four nights. Hotel tells us only one night paid and we must pay £1000. Cannot get through to anyone at Swiss Air/Lufthansa. We have two children. A disaster. Understand weather not their fault but customer service since has been dire and deliberately dishonest! Beyond atrocious. Never. Ever. Again.
| 1
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Grupo AirFrance-KLM
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Absolutely avoid if you don't want to lose your money.First they cancelled my flight, giving me a 240€ bonus to spend on their next flight.So after a couple of days i decided to re-book with them for another flight.Cancelled twice in a row.So, at that point i was waiting for the bonus to come back.I called the customer service asking for help.They said that they were giving me back the bonus.The same day of the flight at 3am in the morning, i've received a mail, stating that my flight was back online.I was sleeping in that moment, SMART GUYS, and the flight was at 6am the same day.Are you serious now Airfrance??I called the customer service again, and they said: "we can do nothing sorry".A complete waste of time and money, i will never fly again, with you guys.AVOID AVOID AVOID!!!
| 1
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Grupo IAG
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Absolutely awful - do NOT ever fly with BA on long haul flights! First flight to Singapore - was delayed by 3+ hours (acc to their T&Cs due a refund) because of oil in their engine and when I requested a refund via email their exact words was "the airport authority decided to close Singapore airport for security reasons" which was an absolute lie because we landed and the airport was very much open?? Now I'm stuck for about 2 hours on my flight from Hong Kong to London from what it seems like poor mismanagement of freight weight and now they are offloading it and it's going to cause a delay on a 14 hour flight. Awful mismanagement and straight up lying - I had better experience with low cost airlines and dealing with them when things went wrong.
| 1
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EasyJet
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Absolutely awful - usual nonsense of trying to get more money for hand luggage - total garbage shame they did not go bust
| 1
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Ryanair
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Absolutely awful airline. Do not fly with under any circumstances, I know I won't be again. 8 hour delay being announced just before we were due to board, absolutely no reason given, app updated hours after and when I tried to speak to their customer service team they were just rude, dismissive and unhelpful. If I, i travelling customer require assistance due to a flight, I need assistance on the day, not "fill in a form and wait 15 days" appalling.This also isn't the first time I've had bad experiences. This however, takes the cake. Missed an important hospital appointment and a day of paid work, with still. No reason given to the delay.
| 1
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Ryanair
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Absolutely awful airline. Travelled with them last August to Corfu, awful service, nothing like Easyjet, swore I never would again but unfortunately made the mistake of booking with them recently via Loveholidays. Two weeks after booking I needed to change one of the parties due to one person not being able to come and even though we had yet to enter in passport details and I made the changes online, they charged £115!!!! Not only that but you can now no longer take a small case into the hold, only a much smaller bag that fits under the seat, so we were also charged extra for the small case. Looking up other airlines, Easyjet still has the small case as a free hold bag and only charges £25 to change a name. After this, definitely no more Ryanair!!!
| 1
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Vueling
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Absolutely awful airline.We was told our flight was overbooked when we arrived at boarding.Furthermore the staff was giving no information to when our flight would be rearranged too, we had a gruling 13 hour wait in the airport to be then be told our flight would be 7am the next morning.During this time the large group of us including families & elderly people ask about the complimentary food and drink voucher which states on their website would be offered to us if the wait was over 3 hours but this request was rejected by the vueling company itself.Disgusting company.Do not use.
| 1
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Lufthansa
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Absolutely awful arrogant staff . Flying today from Helsinki to Düsseldorf and delayed by over 1 hour. Im not worried about delays. That can happen. But the gaslighting from the staff was horendous. Even wished us all a good onward flight knowing that 65 of us had missed our connextions. I was rescheduled to a flight 4 hours later. Luckily for me I knew I could take the train from Frankfurt to Düsseldorf. In the whole episode I was not once given an applogy or given even a complementary coffee. Never again.
| 1
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Lufthansa
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Absolutely awful arrogant staff . Flying today from Helsinki to Düsseldorf and delayed by over 1 hour. Im not worried about delays. That can happen. But the gaslighting from the staff was horendous. Even wished us all a good onward flight knowing that 65 of us had missed our connextions. I was rescheduled to a flight 4 hours later. Luckily for me I knew I could take the train from Frankfurt to Düsseldorf. In the whole episode I was not once given an applogy or given even a complementary coffee. Never again.See more
| 1
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Lufthansa
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Absolutely awful at each level. Lufthansa has completely lost it. Under the pretext of COVID, Lufthansa has become extremely cheap. I have been a miles and more loyal passenger for at least a decade. During booking the lady was extremely rude and would not confirm if tickets were refundable if cancelled within 24 hours. In Washington and in Frankfurt the food was extremely sub standard and choices limited and on both flights I was not given the special meal that I had ordered. I have specific dietary requirements and despite confirming the meal twice before travel, they messed up my meal. During my flight from Frankfurt to Riyadh, the boarding was a horror. Passengers were not segregated according to class and it was almost a free for all. The ground staff was extremely rude. I requested that lady that perhaps passengers could be segregated according to class and made to board according to zones. To which she replied sarcastically how thankful she was to learn from me. I wrote several emails to Lufthansa asking them to address this and never got a reply.
| 1
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Ryanair
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Absolutely awful booking experience! Compared to other budget airlines this is the worse! They charge you for everything, including verification. Never to travel with them again. Awful, awful, awful
| 1
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EasyJet
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Absolutely awful can't get through to talk to anyone no communication
| 1
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EasyJet
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Absolutely awful company - had to cancel holiday and then was told I'd be given vouchers - only for them to then say no we can't give you vouchers and to disregard their previous offer of voucher - even though I'm entitled to it - spoke for 6 weeks now on and off to different agents all saying soemthing different - honestly the worst airline ever. Disgusting airline and also lack of trained customer service agents - literally are all in India reading from a script and can't seem to move away from the script even when the question being asked needs an answer they give an unrelated answer. Shocking appalling and unfortunately they will never change because they don't really care about customers.
| 1
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Ryanair
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Absolutely awful company from start to finish. Avoid like the plague.
| 1
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Ryanair
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Absolutely awful company to get hold of! my holiday was meant to go in 2 days time but I changed it with Teletext for next year. Ryanair are meant to reschedule but still think my holiday is going ahead and trying to charge me a fee to check into a flight that I wont need to be on till next year. I am at the end of my tether trying to contact Ryanair THEY ARE USELESS!!!!!
| 1
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EasyJet
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Absolutely awful company! Having had two flights cancelled during the Covid period, I was wrongly informed that I was not entitled to a refund (basically I was lied to!). That was back in 2020, and having contacted Air eClaims, I ascertained that I was entitled to a full refund. However, it's like trying to get blood out of a stone! Here I am in 2022, and although I have managed to recover the majority of my money, I still have money owed. The excuse, they refunded to a bank account closed 2 years ago (which logically cannot be traced), but they can't recall the payment and refund to a current (valid!) bank account. The way they conduct business is absolutely disgraceful and clearly the problem stems from executive management. However, looking at their Trustpilot score, I can see they simply do not care. Avoid this company at all costs!
| 1
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Ryanair
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Absolutely awful company, I have been waiting for a refund since August! I get ignored, hung up on and passed from pillar to post! I have sent more emails than I can remember and called so many times it's just made me lose any faith in booking with these ever again! They keep saying they've sent me a cheque I've never known a letter to take five months in the post! As a customer who paid in full to get the flights cancelled through no fault of my own but these to cancel them and not me and then withhold my money from me and not give me what I'm owed if awful! I am a single parent and can't afford to just give money away! Ryanair you should be ashamed of yourselves for treating people like you have treated me! 🥲
| 1
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EasyJet
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Absolutely awful company, I hope they go bankrupt. Terrible customer service, very rude people on the phones with absolutely no empathy for anyone.
| 1
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EasyJet
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Absolutely awful couldn't refund a mistake
| 1
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EasyJet
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Absolutely awful customer service! Partially paid out my claim for a flight they cancelled and don't have anyway of contacting them to actually speak to someone. Your online chat doesn't allow you to speak with anyone. And you have blatantly refused to pay my claim fully by ignoring the largest expense of accommodation even though you cancelled flights a few hours before take off leaving me stranded with a 10 week old baby
| 1
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Ryanair
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Absolutely awful customer service! Well actually they don't have any at all, no respect to there customers... They don't explain anything at all, they proceeded to tell my boyfriend he would need to put all his clothes in an open topped shopping bag to go on the hold in order to take our gifts on the plane...Otherwise we'd be paying 70 euro, but then said if we pay now before boarding he could upgrade to priority for only 36 euro after we transferred anything to his rucksack.. Stressed us both out to the max and then gate change after gate change. Staff on the gate told lies about boarding times, and wouldn't let us get air 40 mins later we boarded, which would of gave us plenty of time!They need to change there attitude big time.They said all this because of Dublin being there base! Surely doesn't make a difference?
| 1
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EasyJet
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Absolutely awful customer service. If they can't help you on the call they hang up on you. This has happened 4 time's to me over the past 4 months absolutely disgusting behaviour.
| 1
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Ryanair
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Absolutely awful customer service. It's impossible to speak to a real human, and when you finally get through, they leave you on hold indefinitely without resolving anything. The lack of care and support for customers is shocking. Avoid if you value decent service or need help with an issue!
| 1
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Ryanair
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Absolutely awful customer service. No consideration for treating customers with care or support. Their cancellation policy is scandalous and they withhold customers refunds in a Ryan air wallet that you cannot withdraw from to your bank account and can only book flights with. The complaints form is useless as the response is akin to a computer replying, it probably is a computer responding as they appear to have no common sense or humanity at ryanair.
| 1
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Wizz Air
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Absolutely awful customer service. They are always with issues, make you stand in queue to 'check documents' which is basically garbage customer service and cant be bothered to open said check in desks till 2 hours before departure. The curt and dismissive attitude makes everything 10times worse. Do yourself a favour and choose a carrier that cares, which is definitely not Wizz Air.
| 1
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Grupo IAG
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Absolutely awful customer service. They book flights using another airline but have absolutely no information about that airline or their requirements, such as baggage allowance. Took me all afternoon to get through to a real person and when I did they were arrogant and patronising. My advice is if you find they are using another airline to fulfill your booking, cancel and just go direct with that airline because otherwise, BA take your money and then wash their hands of it. Dreadful service.
| 1
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Wizz Air
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Absolutely awful customer support. The gentleman on the phone actually told me to be quiet and stop talking. Flights were cancelled, I was refunded wizz credits when I specifically asked for a refund. Finally got my money back which I managed to resolve online as their customer support team is useless, but £63 short as we had upgraded to wizz air membership to get the cheaper flights. Apparently if they cancel you're not entitled to this refund. An absolute scam. Avoid at all costs no matter how cheap! Will never use again. Beyond inefficient and definitley not interested in supporting their customers.
| 1
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EasyJet
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Absolutely awful experience with easyJet. Our first flight was cancelled when we were past the gate due to the plane staff having overworked their shifts, at this point we were all told to leave the airport and either get a refund and cancel the holiday as no more planes to that region were leaving for two days, or rebook a flight & be put up in a Holiday Inn hotel until time to fly. We couldn't fly to a nearby airport over the border because the flight had to be going to the same country as the one we'd originally booked it to. After rebooking the flight and returning to the airport, we then had our second flight cancelled at the gate due to the plane we were due to be using having to be redirected to another airport due to weather. There was no way to re-book flights through the website after we were told the flights were cancelled and the phone line for Customer service was an international call centre which hung the phone up over 10 times after waiting on hold for 30 mins. They are also told to offer the cheapest hotel options (Holiday Inn Express). We finally made the third flight however other passengers had to be turned away due to them overbooking the flight. Never flying with EasyJet again - definitely worth spending a little more for a better airline.
| 1
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Grupo IAG
|
Absolutely awful experience. I have been flying with British Airways for years and have always been incredibly happy with it, but I will seriously reconsider whether to ever fly with them again. My original flight from Paris was cancelled, I was not moved to another flight until I called and was made to wait for half an hour to speak to somebody who told me they could not help, finally was rebooked on another flight via live chat. In Paris, BA staff after refusing to speak to me for a while assured me that my bag was going on the plane, and that I did not need to pick it up. My bag never got there, and they had no clue where it was. I went to the airport the day after, Heathrow T5 baggage assistance, and they told me there was nothing they could do even though I had been told over the phone by customer service over the phone that my bag was there. They sent me away, saying to get the bag couriered to me. The courier company has kept my bag in storage for days, then attempted to deliver it but to the wrong address, and has now sent it back to the depot. My bag has now been missing for over 3 days, I have no hope of ever getting it back at this rate. I was advised by BA to claim for expenses due to this delay, but this claim was not yet approved and I have yet to receive any money back. I am deeply saddened that such a formerly great airline is in shambles like this.
| 1
|
Ryanair
|
Absolutely awful experience. The checking in staff were abrupt. They had trainees on the flight there was a cabin crew member that looked really unsure on closing the door and doing the safety briefing. The cabin crew were all young girls that couldn't manage the rowdy drunk chavs on the plane and wouldn't sit during the fasten seat belt periods and even though they were wasted they still kept serving them alcohol. I know it's a budget airline but have staff that can control the passengers. The seats felt like they had no padding on them. The pilots didn't give any information after take off the didn't even announce they were starting their decent. €6 for a can of pepsi and a water is obscene. I will stick to Jet2 even though they are still a budget airline they give a far better experience.
| 1
|
Ryanair
|
Absolutely awful experience. This airline is disgusting and greedy and is not worth your time. Plenty of cheaper options with more understanding customer service. Could no longer travel due to a change in COVID restrictions and they did not care. Customer service staff were rude and arrogant and offered no option to help, not even a flight voucher. F*** Ryanair
| 1
|
EasyJet
|
Absolutely awful experience. This company has shown a complete lack of compassion and understanding towards a very traumatic and upsetting situation.They also do not advise you when the facilities at your hotel change.I will never book with them again, nor will anyone that I have told about my situation!Edited 8/4/25 With thanks to Sheldon in the Pre Travel Customer Retentions Department, I'm pleased to say that EasyJet Holidays rectified this issue to my satisfaction. I would use them again.
| 4
|
Norwegian
|
Absolutely awful experience. We were looking forward to our family trip to Miami from London. A few months before our trip we were contacted by Norwegian to say our flight would be operated by Prestige Style. We didn’t think much of it as I would assume that the aircraft, service and amenities would have been the same or better than the advertised flight we selected and paid for. On the way out from London we flew on the Norwegian Dreamliner, the staff, entertainment food was all good. Infact we liked that we could select our drinks and snacks when we wanted the them. The films and games kept our family of five amused for the 8 hour flight. Our return flight was the one operated by Prestige Style. What a difference. It was delayed, a very old aircraft with small uncomfortable seating. The entertainment was so old I can not do it justice, must have been 25 years old. The head phone points didn’t work properly. The flight attendants were rude, unhelpful and snappy. We had ordered a meal and it was cheap and disgusting, however at least we got some water, and a tea with this. The passengers who did not order the pre paid meal were not allowed a drink until we had been in the air nearly two hours. We were provided no information on the plane, menu or entertainment and for the most part we saw no flight attendants. It honestly felt like the passengers were an inconvenience and should be forgotten. However the worst thing about this plane was it felt unsafe, twice during take off and tubulance the overhead lockers opened and lougage fell out. At landing the captain announced that we should familiarise ourselves with the emergency exits and leave our personal belongings! I am not a nervous flyer but this was frightening. I am totally disappointed that an airline like Norwegian can sub contract out its flights and put them in such sub standard planes with such awful service. In a industry where reputation is so important it will not maintain customer loyalty. I can see from other reviews this is a frequent occurrence.
| 3
|
Jet2.com
|
Absolutely awful flight times from Larnaca to LBA. Hardly any food left…. Charged for hot water going home to Uk but not to Larnaca ???? Duty free….. lots of items advertised by the captain was out of stock !!!!Very disappointing & then to add insult to injury given a £60 voucher for all 2025 holidays when we had just booked 2 days before whomst we were STILL on holiday ! Trying to contact Jet 2 to question this is impossible !!!!
| 2
|
EasyJet
|
Absolutely awful people including the air hostesses. Lazy moody nasty people never flying with these again. Sort it out
| 1
|
EasyJet
|
Absolutely awful service every which it is designed to leave you hanging. With flights due tomorrow we cannot cancel change or fly due to the restrictions.
| 1
|
EasyJet
|
Absolutely awful service from EasyJet, won't be flying with them again I'd rather pay the extra and fly with another operator. My flight from Bristol to Newcastle got cancelled an hour before take off with no alternative options for travel until 4pm the next day. Had to then travel 7 hours by train paying £110. EasyJet then only refunded me less than half of what I had spent meaning I am now out of pocket because of their cancelled flight.I then called them explaining that I would like the full amount paid for as I could've booked a train ticket earlier for cheaper had I known that the flight would be cancelled. The woman on the phone was very rude nd was speaking down to me so I asked to speak with a manager.After waiting 20 minutes on hold to speak to a manager he then said 'you are not understanding' and that I was wrong and I needed to listen because I didn't understand what he was saying. Absolutely shocking customer service considering I was only trying to explain I could've got a train ticket a lot cheaper had I known the outcome earlier.Definitely stay away if you don't have to use them. They will cancel flights with no regards and then when you try and contact them they are rude and very unhelpful.
| 1
|
Ryanair
|
Absolutely awful service! Our plane was diverted from Manchester to East Midlands Airport (due to weather, no fault of RyanAir), the captain was brilliant and a calming influence for the passengers However upon landing we spent 2 hours stuck on the plane awaiting a bus and the air hostesses wouldn't open the bar even for soft drinks however could only offer us HOT water!After finally getting through passport control Ryanair arranged taxi's for the passengers to get back to Manchester Airport, the cabin crew took a taxi from the fleet for the passengers and left families with young children waiting in the rain and cold outside at 2am. Luckily they were told to return by their management and the taxi was given to passengers.
| 1
|
EasyJet
|
Absolutely awful service, I have been waiting over two months for a processed refund to be redirected to a current account. Contacted the customer service staff several times and they always tell me I must be patient as it can take up to 14 days to complete,When I point out I have already gone way past there they then promise to escalate the issue but never happens.Will never use again, would rather walk!!
| 1
|
Grupo IAG
|
Absolutely awful service. Firstly, working perfectly in partnership with American Airlines they lost our luggage. A week later and still no news only that it's in Costa Rica. We have phoned many times and spoke to someone located in India who quite frankly couldn't care less. I'm on hold to someone now, the call has been 20 minutes long and so far all I've given is my name and baggage information and heard nothing from them.For some bizarre reason the connection left Miami at 10pm local time, that's about 3am UK time. And an hour into the flight they started serving us dinner! Vegetable curry. I'm not sure in what world anyone wants a curry at either 11pm or 4am, shocking. This left us with about 5 hours of being left alone to sleep.And to top it all off there was a fight on our plane because of people reclining their chairs.
| 1
|
Grupo IAG
|
Absolutely awful to deal with. We were left in Manchester airport for 7 hours with no news from Aer Lingus. There was no staff from the airline to talk to and a lack of information coming through from emails. Their app was not updating schedules either. We received £7.50 for refreshments and that was it. After the 7 hours our flight to New York where we are spending Christmas was completely cancelled and no reason was given. Just rumours about a technical fault that occurred the day before. The next flight we've been given is in 2 days which now means having to contact travel insurances to claim back on booked tickets for tours/shows that are non refundable. Also lost 2 nights of money on the hotel that we may not be able to claim back and over £100 worth of Taxi fares. I've now been on hold over the phone for nearly 4 hours trying to get through to a human to speak to. If I could give 0 stars I would.
| 1
|
Ryanair
|
Absolutely awful – unfortunately, as usual.First, an hour of waiting with no information whatsoever. Then finally an announcement that the plane is being changed – followed by another 15 minutes of complete silence. Eventually we boarded a different aircraft and took off over two hours late.My patience with this airline has run out – this was the last time I'd flown with them.The only real advantage is that they operate from Lodz but that's no longer enough to justify the hassle. The prices stopped being attractive a long time ago, and flying into Stansted means you still have to get on a train to get anywhere. Not worth the hassle.
| 1
|
EasyJet
|
Absolutely awful! Avoid flying with at all costs, I have no idea how they are even still in business! My flight was at risk of being cancelled so they offered me a voucher, I took it as it was during the coronavirus peak last summer and they issued me a dud voucher that doesn't work! I have called five times now to resolve this and each time they say they need to investigate it further and will contact me in 7 days - this process has been going on for TWO MONTHS. It's appalling, they have basically stolen my money and are just prolonging resolving the issue now. I have no idea where to turn but will be seeking legal advice if they don't resolve it shortly, as well as compensation.
| 1
|
Ryanair
|
Absolutely awful! The worst low cost airline - avoid! This was my first AND LAST time with Ryanair! Been charged 220£ for airport check in when it was supposed to be free as we booked with the online agent and couldn't check in ourselves! The website said it was free and we've been charged 220£ for a family of 4…. What's funny - the family of 6 behind us paid 110£ for all of them so we've basically been charged more because the lady serving us was RACIST! Absolutely disgusting….Made a complaint with Ryanair to get my money back but no answer and also involved a director of Swissport because people they hired can't work with customers!
| 1
|
EasyJet
|
Absolutely awful!! Never again, I took a bag out that was fine as cabin baggage on the way out to Barcelona and bought as a 'roll on' bag. I have been using this for years as a cabin bag. I had a delay on the ay out and upon the delayed return to Bristol, I checked in and wasn't asked about the size of my bag, then when boarding just before I was approached by an aggressive member of staff that I believe must've been on commission for spotting large cabin bags. My bag which was fine on the way out, was now deemed too big and I had to pay a surcharge of €58. The menders of staff I spoke to I asked for their names to complain and they hid their company badges from me and were very aggressive. Please explain to me easyJet how it can be fine to have a cabin bag one way then not the other. Also please explain to me how you can call the experience I had customer service with members of your team hiding their identities. Absolute scam and I'll never trust this company again. Avoid at all costs
| 1
|
EasyJet
|
Absolutely awful!!!!!I'm astounded that they are still going with how they run as a company.We have had 3 holidays cancelled by THEM!The first to Tenerife...cancelledItaly... cancelledPoland...cancelledThey have now changed our flights to another holiday to Italy, meaning we lose an entire day.Then they have the ordasity to not refund the credit voucher we used as part of the payment which we have had reimbursed 3 times due to all the cancellations!I will NEVER EVER holiday with such a unorganised, money grabbing company again
| 1
|
EasyJet
|
Absolutely awful, cannot downgrade luggage allowance !
| 1
|
EasyJet
|
Absolutely awful, do not use!! Had a flight booked for 9am from Southend airport and they have changed to 5.40pm (bit of a difference). They will give me a free transfer but has to be from the same airport although this is their only flight going out from Southend that day. The lady I spoke to offered me a flight the day before or the day after, with already having accommodation booked this would not work with most people. I asked to change my flights to a different airport to which they would not allow even though this is their own fault. Would not recommended using, not worth the hassle.
| 1
|
Ryanair
|
Absolutely awful, no willingness to help during the COVID crisis. no compassion by their staff or in their T&C's.will never fly Ryanair again.
| 1
|
Ryanair
|
Absolutely awful, tried to change flights to several different dates and I'm being charged £1000 more, not sure what to do as we are meant to fly tomorrow, I can't get hold of anyone, I've been trying all week, tried everything. Emails, phone calls, internet, no response !Easy jet refunded other flights straight away no problems at all.I'll never book with Ryanair they are appalling.
| 1
|
EasyJet
|
Absolutely awful. 25 minutes trying to get some sense and then she disappears and another person starts asking me how can she help!
| 1
|
Grupo IAG
|
Absolutely awful. Completely ridiculous rules to take more money from you
| 1
|
EasyJet
|
Absolutely awful. I have a £300 credit to use from a cancelled holiday last year due to Covid. Despite an email providing me with a voucher code and a more recent mail reminding me my credit will soon expire, a £0 credit is showing on my account. Cannot get hold of anyone at EZJ. Hours on the phones waiting for someone to answer. They do not reply to your emails or reply with a generic Q&A email which doesn't address your issue. Worst experience ever. I've used EZJ for a long time. I don't know what's gone wrong with them but it's really gone downhill, I will not use that airline again. It makes you wonder whether the inability to have any interaction with their so-called customer services is a coincidence. Is the idea that you give up trying eventually!? A complaint to ABTA is my next (and only it seems) option.
| 1
|
Vueling
|
Absolutely awful. There's literally nobody at the check in gate. I had a connecting flight and the machine didn't give me tags for my luggage. It took me 1.5 hours to finally get someone who would give me tags. The staff get screamed at by unhappy people all day so they start any conversation with an attitude.
| 1
|
Ryanair
|
Absolutely awful. They make everything so difficult. They charge you for anything they can......CON !! Will never use them again.. couldn't check jn online so then they charged me £220 to check jn at airport. Avoid at sll costs !!!!!!!!!
| 1
|
EasyJet
|
Absolutely awful. Where are Easyjet staff? We have been left stranded with children after being diverted from Manchester to Luton. We landed at 1:20am and over an hour later there is still noone from Easyjet here and no-one knows what the replacement transport is, when it will arrive and where it will depart from. There is absolutely no support at all. Absolutely horrendous situation to put everyone in.When I shared this on the live chat, I was immediately disconnected. No help at all.The advisors name was Unathi
| 1
|
EasyJet
|
Absolutely awful.Flying to Paris today 20/02/2022 with my one year old son. Get to the airport through security then told to board at gate 14, get to gate 14 to then be told to go to gate 20 where we then proceeded to wait in a tiny room.. hundreds of people, no air con… no communications from staff.. one hour and a half.Then to be told to move to gate 6 as the flight had been scheduled. Then we arrive at gate six … to then be told the flight was cancelled and if we wanted a new flight to sort it ourselves. The lady working for easy jet decides to walk off not help one bit absolutely useless. If you can't show compassion then don't work for a big company like EASYJET. Then phoned customer service to be told there is nothing they can do. Now i've work at the airport myself … you have to have business acumen in these places … if you can't help and respect members of the public don't work in an airport or on a customer service. This isn't the end… yes granted I understand the wether was bad and I respect why the flight was cancelled but THIS DOES not mean you can forget about customers and be unhelpful. Anyway…. Thanks easy jet… you've ruined a one year old boys life time of a holiday.This WILL be taken further in a complaint to the CEO.
| 1
|
Ryanair
|
Absolutely awfull. Fllight delayed 2h, then we waited for baggages another 1.5 hour. THE WORST AIRLINES EVER.
| 1
|
Grupo IAG
|
Absolutely bad experience with " British Airways." I have two bookings with them for the past two years. both were cancelled. The first one, I understand, " Covid-19" unexpected. But today I got another surprise. My flight to Antalya in May 2022 was cancelled and no explanation is given. I will definitely not book ever again with them.
| 1
|
Wizz Air
|
Absolutely basic service. However the staff seemed friendly and patient. My only real issue is the check-in method. You are charged extra if you don't check in online. This is fair enough as you are told in advance. However, even using the Wizz Air App, you are not given a boarding pass until you get to the airport where this is given at the desk on checking your passport. This is a right pain in the neck. It meant that, although I had no hold luggage, I had to stand in a very long queue waiting behind others checking in luggage, just ot receive my boarding pass. As a 67 year old man with some hip problems, this was very painful and very unnecessary as it would be simple to provide a 'no hold baggage' desk with a shorter waiting time. And wouldn't cost anything either. A pity because otherwise is competes quite well with other low cost airlines
| 6
|
Jet2.com
|
Absolutely best airline to travel with
| 5
|
Vueling
|
Absolutely beyond belief. This airline is the most inept, unhelpful and rude airline I have ever had the misfortune of coming across. Bafflingly slow service to check bags in, with the check-in desk in zero rush to serve people, instead they were messing about, walking around and chatting to others whilst the queue got larger and larger. the flight took off three hours twenty minutes late but left without out luggage to make sure the plane reached the destination in advance of the compensation threshold. they then proceeded to lose all my luggage and then mis-input all my information for the PIR. 12 days later, no bag. the KLM flight that took off 15 minutes later and also lost luggage have all had theirs returned, meanwhile I have 0 information and face a lengthy insurance claim.
| 1
|
Lufthansa
|
Absolutely bloody useless! Lufthansa representative changed my ticket after I stated no changes were to be made, and then confirmed over the telephone no changes had been made, however, the ticket had been cancelled. Lufthansa then made no attempt to try and help with the getting the ticket reinstated. Requested a manager come to the phone but they are in perpetual meetings, no doubt trying to manage the complaints.
| 1
|
Ryanair
|
Absolutely bloomin' awful. Rude and unhelpful staff in both Cornwall and Spain. Humiliated at check-in coming home as they said my luggage was over weight. Seeing as I had nothing extra in my case, and I had actually left behind some paperbacks and broken sandals, how can it weigh more. Nothing was wet, potentially adding weight. It says to me that one or other of the scales, supposedly calibrated to be exactly the same, is wrong. To me it suggests that they only want to rip even more money on extras from my hard-pressed credit card. Never, ever, ever again.
| 1
|
Jet2.com
|
Absolutely blown away with their attention to detail on customer service, took my bike from Bournemouth n Tenerife n back the prices were absolutely competitive paid 30 extra than Ryan air but boy the service I got I felt like I paid couple of hundreds . Now I'm thinking about planning hoildays based on their scheduleKeep it up team
| 5
|
Jet2.com
|
Absolutely brilliant airline
| 5
|
Jet2.com
|
Absolutely brilliant airline, would not travel with anyone else.I am a nervous flyer and they were so caring and helpful.
| 5
|
Jet2.com
|
Absolutely brilliant both waysVery little queuingStress freeLovely pleasant staff at airports and on flight's
| 5
|
EasyJet
|
Absolutely brilliant customer service. Changed my flights no problem at all. My daughters are delighted that they will get to Disney after all.
| 5
|
Jet2.com
|
Absolutely brilliant flight gone in no time
| 5
|
Jet2.com
|
Absolutely brilliant in every way. From the point of booking everything is smooth and efficient. Staff at airport always great and cabin crew too. Literally can't fault any flight we've ever had with jet 2, and we've had a lot.
| 5
|
Jet2.com
|
Absolutely brilliant service from all the staff from checking in and leaving the airport.Even with a delay at the airport the staff was keeping everyone informed.Fantastic
| 5
|
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