Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | F9J4MV flight at 12/09 to Rome cancelled on 31/07 by Vueling airline company. Unfortunately I couldn't call them because about cancellation and refund, they are directing to web for refund issue. I have did it at 31/07 on web but still there is no reaction and no refund. Again i have tried call them I can not reach somebody. And there is no official mail address for request or claim. I hope somebody will take respons after my massage here. | 1 |
EasyJet | FAB CUSTOMER SERVICE!I had a query with not putting my full names when booking flights and i had an online chat with one of your customer service staff and she amended my booking immediately! very efficient and polite. thanks. :) | 5 |
Vueling | FACEMASK IN NOV 2022?!!!!!!!! Get a grip. | 1 |
Ryanair | FACUA (an internal business rights organisation) fined Ryanair €48000 in January 2022 for "scamming" customers and charging them bogus hand luggage fees. They are still charging people £46 at the flight desk just before they board the plane. Complain to this organisation yourselves. | 1 |
Iberia | FALSE ADVERTISEMENT AND VERY UNPROFESSIONAL AND RUDE CUSTOMER SERVICE!!! SCREWING PEOPLE ALL THE TIME! Our initial Vueling flight was changed to an earlier timing which is not possible for us and we were given another alternative at night but since we saw an afternoon flight at iberia we choose to ask for a refund from Vueling. NOW! after booking at Iberia we were informed that we will be using the VUELING plane and of course it was the same flight we booked that was changed to 5hrs earlier flight and we have paid 60euros more for the same flight as VUELING? WTFFFF!! CUSTOMER SERVICE IS SHOUTING AT YOU AS IF YOU WERE AT FAULT FOR THEIR INCOMPETENCE! if they use the VUELING they should have coordinated the flight time changes!!! THIS DOESNT DESERVE A STAR REALLY!!! CAREFUL WITH THIS COMPANY! | 1 |
Jet2.com | FANTASTIC SERVICE. And FANTASTIC STAFF . Muy bien | 5 |
Norwegian | FAO-OSL-GTW. Very good aircraft's on both flights Boeing 737-800 with sky interiors just 2 months old. Excellent that we could use wifi on board leg room fair enough. Less points on the service crew they couldn't manage how to speak in English with no manners at all. | 5 |
EasyJet | FAST EFFICIENT AN EXCELLENT SUPPORT TEAM MEMBER | 5 |
EasyJet | FAst! That's all. | 5 |
Lufthansa | FB ID 34973495😡😡😡😡😡😡Lufthansa airline lost my baggage and they made me wait for 2 years and they still haven't paid for the compensation... Absolutely terrible service and quality. A airline that doesn't deserve to be a star airline.They also have incredibly lousy customer service. 😡😡😡😡😡I advice you if you're thinking to flying with Lufthanse , think again ! | 1 |
Lufthansa | FB ID 36059726 - For last 6 months, I have written dozens of emails to customer.relations and have never received any meaningful response from the team. I only received automated email with some links and links have option for complaint about lost baggage and some other issues which does not cover any of the questions, I have raised. It seems there is no contact number for customer.relations team in any country. I have asked for contact number from +353 1533 99 56, ground staff at Bangalore and Frankfurt airport. I asked airhostess also. No one has any clue about contact number of customer.relation team or their office. No one know why customer.relation team does not respond to my emails. No one know - who owns customer relation and the path for escalation.Secondly the queue management at Frankfurt airport is pathetic. There will be a long queue for Indian passengers at Frankfurt just for passport verification, 2 hours before the flight. Then there will another queue for boarding. Once I reached the end of queue, I was informed that the queue was for specially abled / disabled passenger and asked me to go back to end of queue. Again, after some time they informed me that the queue is for family with children, elderly then something else. I had raised same issue many years ago. Same pathetic queue management. Zero learning and improvement.Thirdly, my family was given middle seats in different corners of flights. Whether ground staff did that purposefully? I requested but no cooperation for Airhostess.Fourth, the food was not fresh and not tasty. My family member requested Vegetarian food, but they were not given Veg food. | 1 |
Lufthansa | FB ID FB ID 35645033All I want is a response to all my emails to customer relations! There's no other way of contacting them and they just don't reply to emails.I had the most awful flight experience when I travelled with my 2 children earlier this year. They responded agreeing to a refund to resolve the matter and then never made the payment.I have copied in the following addresses customer relations, Carsten Spohr, Christina Foerster but nothing back at all.All I ask for is a response! | 1 |
Norwegian | FCO - EWR outbound and return absolutely perfect! Great experience, thank you Norwegian! | 5 |
Air Europa | FCO to MAD. The flight was unmemorable from the service point of view, but was probably the most horrible boarding/security that I have ever experienced after 20+ flights. Boarding was a mess, there is no priority boarding for business class passengers, foods are served in plastic and there's only one beverage service. Food was eatable but not top-notch. Seemed like a snack service instead of a meal as it's too light. Seat was standard Eurobiz, but enhanced like a domestic US 1st class. But the ticket is EUR 250, only 15€ more than economy, and in this case it was cheaper than full-fare economy. Wouldn't hesitate to choose them again for MAD-BCN on A330. Choose a window out from FCO, as it's so beautiful. | 7 |
Norwegian | FCO-ARN. Line for check-in was long but moved very quickly. Once on board service was extremely efficient and pleasant. Flight attendants were attentive friendly and welcoming. Seats were a bit hard but comfortable while legroom was excellent for a low-cost airline. Flight was half empty so it definitely made the flight more comfortable. BOB Menu was extensive I think the best LCC menu I've ever encountered. Prices were good and the quality of the meals were great. I'll have to say it was one of the best meals I had on a plane and I absolutely have no complaints about paying for it granted I'm getting better quality food. On board WiFi was complimentary and worked great and even had a flight tracker and free TV shows. Overall a truly excellent airline. I'll fly on Norwegian on all my flights within Europe (if possible) and I'm even willing to try out their Transatlantic service. Definitely recommended. | 10 |
Vueling | FCO-BCN Clean aircraft and kind crew: however seats not so comfortable. Price competitive but not cheap : 80 euros return only 20 euros less than Iberia or Alitalia and with no baggage. Iberia was offering a 100 euros return ticket with baggage allowed up to 15 kg I suppose and miles earned on Iberia Plus. Just to underline that it is not a low-cost price. Great ground staff in Barcelona. | 7 |
Iberia | FCO-MAD-SCL. First leg Rome-Madrid more than 3 hours delayed then on board on an quite old and dirty A321. We arrived in Madrid having just 40 mins to change the terminal and take the second leg to Santiago de Chile. Aircraft was a new and really clean A340-600. 13 hours non-stop flight without any major trouble landed in Santiago 20 minutes after the scheduled time. Food and beverage excellent staff helpful and professional but no IFE so take a book or a kindle with you. | 6 |
Vueling | FCO-ORY. Excellence Class - I purchased the ticket 2 hours before departure - Internet procedure was quick and efficient dedicated check in counter at FCO airport. The Business lounge is old style but there's everything you need from WiFi to catering. Excellence seats guarantee you an empty seat next to you for working dedicated carry on space so zero stress. Carpet old and worn out but no major problem. Staff very friendly asked me several times throughout the flight if I'd enjoy anything from the catering tray (for free since I was in Excellence). Plane landed 20 mins early - all this for 200 euros. Will definitely fly with them again. | 9 |
SAS | FCO-OSL Econ Extra/Premium Econ (late booking thus very expensive tickets). Efficient check-in and on time departure from Rome. No perks at FCO for Y-class. Almost full flight cramped seating (3F) on old 737. Norwegian newspapers offered. Food - a cold meal in a cardboard box - nearly inedible. Warm bread rolls ok. Declined offer of liqueur with second round of coffee but nice touch. Friendly but slightly untidy cabin crew. Forward lavatory smelt. | 4 |
Norwegian | FCO-OSL January 3 2013. Lines at check-in long as expected two counters open. After a while some fellow travelers and I started to clock/time the check-in staff. In my line the lady working at the counter clocked an average of 11 minutes to check in a party of two. Had the flight been on time many of us would had not made the flight in spite of showing up at the airport more than 90 minutes before the flight. Uneventful flight once we got of the ground if you don't mind rock-hard cheap leather-clad plastic seats and horrid "food" for sale. Normally people flying this route buy their sandwiches or salads at the airport to bring along for the 3-hour journey but again no time to do so. Norwegian utilizes this - at our expense - to the full. Thus I am changing to other carriers. | 2 |
EasyJet | FCO-PRG. Flight went well and in fact arrived early. Seat cramped but I got what I paid for. PRG-FCO. Flight was full during boarding there was this rude ground staff. She forced everyone to cut down their baggage to one piece per person. I told her that during our flight to Rome they allowed us to bring 2 pieces per passenger. She said things like I "dont care what you did in Rome this is Prague follow our rules". This is unacceptable easyjet needs to train their employees. | 1 |
Wizz Air | FCO-WAW nice new A320 flight on time. Check in assistants shouting at several others - manager doing the same. It was so bad it almost seemed unreal. Meanwhile seats packed tightly together - not comfortable. Avoid flying with Wizz from this airport. | 2 |
Lufthansa | FEEDBACK ID: 38415160CUSTOMER SERVICE DID NOTHING BUT TOLD YOU TO EMAIL.NO ONE CARES ABOUT THE EMAILS SENT TO THEM TO executivefeedback AND customer.relations.NO RESPONSE AT ALL FOR THE 8 EMAILS SENT TO THEM IN THE LAST MONTH.ABSOLUTELY WASTE OF TIME!!! | 1 |
Ryanair | FEES FEES AND MORE FEES....Don't trust anything what they put on the website. It is a nightmare company and the only reason why I had to use them was the fact that there was no other flight.RUBBISH customer service, lack of professionalism, lack of everything. The worst airline ever!!! | 1 |
Ryanair | FELL FOUL of the 'CHANGE YOUR FLIGHT FOR FREE'SCAM.it does not work!I tried it and when I complained I was told that I should have read the Terms & Conditions - which strangely, there is no mention of on the page where they advertise this special offer. but somewhere where you would have to leave the page and hunt for it.Terms and Conditions need to be hunted down .DELIBERATE MISREPRESENTATION to say the least. | 1 |
Grupo AirFrance-KLM | FINAL DECISION: Aviation ADR deemed a shortfall of EU10, from the initial payment, so £8.58 due! Said no proof of the difference between payment of £372.99 and refund of £340.37! I WAS NEVER ASKED! Even the ADR is a joke!! GIVE them ALL PROOF UPFRONT.[UPDATE: Day 42, and still no sign of my money! sliced this for room for Final decisionI checked ALL the emails, and the website where I logged in - NO! They're slimy toads!! They know that will be looked for by banks and creditors, so they just DON'T. Everything is 'in process' and "you just have to wait". Well, I lodged the request to my bank, nothing ventured...][UPDATE 2: DAY 62. My bank could not help with my case since I didn't pay by VISA. The booking stated fees for both credit card AND debit card payments, but no fee for International Bank Transfer. In future I'll just use the VISA!]I received an email, asking again for my bank details, in which they stated: "If you do not want to give us the bank account details via the e-mail, please contact us via the phone so that we can collect your bank account details."When I rang them, I was told that I HAD to reply by email, that I had NOT provided bank details, and that my refund would be cancelled automatically if I did not comply!!! I DID give the details, online, weeks ago. These people are experts at scam, fluster and delay tactics.][UPDATE 3: DAY 112! Complaint had been sent to Aviation ADR after 90 days; I claimed an extra £100 compensation. KLM email to say that my refund request has JUST been submitted! I reply: refund every penny of my £372.99 within the week and I'll drop the ADR claim.][UPDATE 4: DAY 121! £340.37 lands in my account. No email, no explanation. It's them, but it's 10% SHORT!!!][UPDATE 5: Day 144: No KLM response to ADR. Had sent me an opinion survey (!) - now expired!]WHERE do you start with these gangsters? I booked flights for us from Belfast to Krakow, changing at Amsterdam for April, for a three-night stay from a Monday to Thursday. Not very long after booking, KLM changed the outbound flights from Monday to the earlier Saturday. We were not prepared to have to pay for 2 extra unwanted nights in Krakow, so I requested a refund as my right.[The booking itself had already been a joke! To avoid a charge for a credit card OR debit card payment, I chose international bank transfer, which meant I had to ring my bank, who took me through endless menus with many clear warnings about being scammed online - was I sure this was legitimate? etc. - had me worrying, tbh.I had to book seats at extra cost, which nowhere said that this was only optional, thinking I was being charged extra for an undisclosed charge (No, I'll just stand, please). When I finally got the tickets, they said 'Now choose your seats', so I rang KLM to ask why they hadn't BEEN booked. The assistant told me I had no booking. Insisted that on his system there was nothing showing. I thought I HAD been scammed, but I told him I HAD actual tickets from THEM... THEN he found the booking; hallelujah! Now, why weren't my seats booked? Oh, they weren't! My total price did not show any seats! So if I HAD booked them, I had just lost them. I was told this was only optional - doesn't say that on your site, mate!]So back to the refund. Nothing happening at all, but I ended up being told (after an ad for KLM popped up on my Facebook feed and I complained to them) that refunds would take up to 30 days, and complaints up to 3 months, in a reply on their ad post!On day 24, they emailed to ask for my bank details! I replied to THAT email that I wasn't replying to any email with such details in case it was a scam email, and asked for a direct link to them to share this. No reply. Maybe it WAS a scam.So at day 30 I checked for dispute resolution. They're with AviationADR. I started the online complaint form - you have to complain to them in writing FIRST! So I tried to contact them AGAIN, and found the link on their site to enter my bank details (thank you for telling me, not as if you didn't know the account the £373 came from!!). I entered the details, and wrote the complaint, saying if I wasn't refunded right away, I'd go to AviationADR.Day 32, they reply to my email with their direct phone number to ring.It's now day 34. I rang the number, explained that I had already filled in my details online. Got them to confirm that they had them. Told them I wanted my refund TODAY or I was going to contact Aviation ADR."I understand and I'm sorry, sir, but all you can do is wait.""It's our agents, sir, and I can only tell you that you'll just have to wait."CRAP! Told her they were a joke and hung up. Went to the ADR site, started my complaint... "When did you complain to KLM?" I entered last Friday's date..."YOU MUST WAIT 8 WEEKS FOR THEM TO RESPOND"... had to make space for the final decision above!HOW LONG?HOW ****ING LONG WILL IT BE!!!?Capitalist B***ards! | 1 |
Lufthansa | FINANCIAL HARM CAUSED TO ME BY LUFTHANSA: I CANNOT USE MY CREDIT CART BECAUSE LUFTHANSA STOLE MY MONEY. LAWSUIT SOON!!! I would like to warn my fellow travelers about choosing Lufthansa as your chosen airline when flying abroad. I have been to hell and back courtesy of this chaotic, rude and incompetent company. It is my intention to make my case known so you don't have to go through what I did. My next stop is the FAA, BBB and the media. I ordered flights online using Lufthansa website on April 20th. Outrageously, due to THEIR system glitch, I was given no reservation code. There were no flights booked, nothing!! However, my credit card was charged immediately and the amount was over 10K. Long story short, I called them and no one was able or willing to locate the sale.Eventually I was told that the sale was found but cancelled. No apologies. No attempt to rebook the flights and compensate me for 5 (yes, five) hours I wanted talking to the outsourced impatient agents who love hanging the phone on you. I got a message on my phone from one of the agents. The funds would be refunded and the hold would be removed in 24 hours. Last Monday I called and spoke to a supervisor who said these "things" happen. He repeated I would have the funds back in my credit card and that he would talk to their accounting department. When that didn't happen, I called back on Tuesday. I tried every number in my possession. First the number that left a message (no name was given). I got a bunch of people telling me I called the "wrong place". No further explanation!I then called the customer service line, reservations, and even the America's CEO Sharon Murphy in NY, where no one answers the phone and there is no way to leave a message if you get a fax line. After many attempts to speak to someone, anyone (a few reps refused to talk to me as I lacked a reservation code but I was never given one!!), one of staff was overly extremely nasty lying that Lufthansa never took my money! I told her I have screenshots of my credit card charges and she went on ignoring that. She also claimed the bank took my money, not Lufthansa. To this moment Lufthansa has not released the funds. None of my emails to customer service and Sharon Murphy CEO were replied to. So now think: if this is how they treat their customers, how do they handle your security? The planes? Problems while abroad? This pathetic airline has a culture of disorder and ducking calls. No one takes responsibility for anything.My experience was one of disarray and indifference bordering THEFT. The charges now are in DISPUTE. I recommend to my fellow travelers to never trust Lufthansa. I can only assume that company is on the verge of bankruptcy. I was treated in the most deplorable way. They lack basic integrity. We booked new flights, NOT with Lufthansa. We will stay home if we have to and never use that despicable company. Be warn that they will STEAL your money and provide nothing in return. It's really that surreal. It's really that Kafka like. It's really that obscene. It's really that substandard. If you value your peace of mind and hard earned money, do not fly Lufthansa. To this moment when have not been refunded for the flights I booked and got canceled, without reason, by Lufthansa. | 1 |
Pegasus Airlines | FIRST DO NOT FLY WITH PEGASUS. This company is just full of incompetent people. After 3 month of waiting for my refund there is still no money back. The customer service is telling me now that it can take UP TO 5 MONTH. I am a student and in need of that money. Pegasus, are you using the money of your customers in order to not go bankrupt? | 1 |
Pegasus Airlines | FIRST DO NOT FLY WITH PEGASUS.DON'T EVEN THINK TO FLY WITH PEGASUS .This company is just full of unprofessional people. After 5 month of waiting for my refund there is still no money back. The customer service is telling me now that it can take UP TO 5 MONTH and every I call them they told me something different.Last I call them they said we will refund your money when we start fly to your destination!!!!!!Pegasus, are you using the money of your customers in order to not go bankrupt?No response from my emailNEVER AGAINVERY VERY BAD CUSTOMER SERVICEIS NOT EVEN ONE STAR | 1 |
Turkish Airlines | FIRST OF ALL, I DONT RECOMENDD ANYONE TO FLY WITH TURKISH AIRLINE, I AM NOT GOING TO MENTION THESERVICE AND THEIR RELATIONSHIP WITH THERE CUSTOMER WHICH IS VERY BAD, THEY ARE VERY UNPROFFESSION SPECIALY THE STAFF WHO WORKS AT THE AIRPORT.I WAS RETUERNING BACK FROM LEBANON IN OCTOBER AND I ARRIVED AT THE AIRPORT 4 HOURS PRIOR AND WAITIG TO BOARD AND WHEN I WENT TO CHEKC IN THEY TOLD ME THAT I DONT HAVE A RESERVATION AND I NEED TO PURCHASE A NEW TICKET IN ORDER FOR THEM TO ALLOW ON THE FLIGHT. I WAS GOING BACXK AND FORTH WITHEM AND TEHN I HAD NO CHOICE TO PAY $499.00 .THIS IS NOT THE FIRST TIME THEY DID THIS TO ME THIS IS THE SECOND TIME THIS YEAR THEY MADE ME PAY FOR MY RETUERN TICKET.I FOUGHT WITH THEM AND OPEN A FEEDBACK AND SUBMITT ALL THE DOCUMNETS AND THEY DIDNT REFUND ME THE MONEY AND THEY SAID THTA I ARRIVED AT THE AIRPORT LATE AND I WAS LATE FOR THE BOARDING.I AM HIGHERING ATTERNEY AND FILLING A LAWSUIT I AM NOT LETTING THIS TO GOTURKISH PEOPEL STEELING IS IN THEIR BLOOD AND IF THEY THINK THIS IS TURKEY AND NO ONE CAN OPEN THEIR MOUTH AND TALK THEY ARE MISTAKEN.I WILL MAKE THIS PUBLIC AND I WILL MAKE SURE THE ENTRIERE TO KNOW HOW BAD IS TURKISH AIRLINE AND TURKS ARENEXT TIME WHEN I TRAVEL I AM READY TO PAY MORE MOINEY AND DO 3 CONNECTION AND NOT TRAVEL ON TURKISH AIRLINES.WHOEVER READS MY REVIEW DONT YOU EVER FLY WITH TURKISH AIRLINE AND TELL EVERYONE NOT TO | 1 |
Turkish Airlines | FIX THE PHONES.We have on multiple occasions tried to contact Turkish Airlines via the phone, for emergency reasons regarding our tickets, but we get stuck in the automated voice system! It says press 1 to 4, but when you press what you need, it just repeats it all again, and the language is half english, half turkish....I cant believe that such a big company cant fix their telephone support to help customers in tricky situations. | 2 |
Vueling | FLIGHT CANCELLATION & NO INFORMATION NOR ASSISTANCE. Vueling provided for the perfect „Nightmare before Christmas" scenario for me: on Dec. 16th 2022, I tried to board my flight from Gatwick to Stuttgart (via Barcelona) — and could not enter the boarding zone. I had to learn that overnight, Vueling had cancelled my flight without informing me. What followed: no communication, no service, no help. Had ~600€ in spendings to return home eventually. Vueling did nothing to assist, I was all on my own. Imagine travelling with the wife and the kids — what an even greater horror this would have been. I'm deeply irritated & disappointed by this airline and will definitely make sure to never use it again. | 1 |
Grupo IAG | FLIGHT DELAY AND NO COMMUNICATIONAs per usual, BA cannot seem to get their flights to take off on time and furthermore there is a complete lack of communication throughout the delay.Weekend in Marbella - May 16th-19th.Got off to a bad start leaving Gatwick for Malaga as the luggage self-scan machines were working only for a small minority of customers but not for the large majority. The carrier/flight was delegated to a company (BA partner?) called 'Vuelling' who were useless, frankly.Only 3 desks available to check in and to handle 4 or so flights. Any BA desks that were available (8 or so) refused rudely to handle any bags as they said, to what must have been hundreds of people, this is BA, you do not have a BA flight! (Even though the booking was made via BA!).So to cut a long story short, it took 1.5h to get through check in and many people missed their flights because of the huge queue and no BA staff available. Shambles.Return flight, due for 14.15 Malaga departure arrive Gatwick 16.05.Advised early morning 'flight delayed due to late incoming aircraft' (this is an effect and not a cause), departure now 16.30. This changed variously throughout the morning and afternoon (a range of reasons eg staff sickness, staff unavailability, adverse weather, congestion ???) ended up taking off at 17.00, landing at Gatwick 19.30, disembarking at 19.45 - all in all almost a FOUR DELAY. No drinks offered, nothing provided on board.In addition, some customers' BA flights were cancelled altogether.EasyJet, Ryanair etc all took off on time. None of their flights cancelled.No communications at all from BA, any staff that were available were clueless, at best short and at most plain rude.Never ever again will I fly BA - they apparently despise their customers (who pay their salaries), are understaffed, provide no communication, no empathy and can't even provide a basic service which their customers have paid for.Zero stars if there was an option!An absolute disgrace. | 1 |
Jet2.com | FLIGHT LS1454 Heraklion to London Stanstead 12th SeptemberCold air con on for whole of journey so in spite of additional clothes I was shivering. 2 requests to cabin crew for a bit of heat not actioned.Atmosphere amongst cabin crewIt seems you no longer diim the lights so people can sleep easier? | 3 |
Turkish Airlines | FLIGHT TK 1971.ON 02/09/2024.It was the worst flight ever had in my life. My family and I were very disappointed and shocked from the worst experience we had in our life which was from the Turkish Airline:At the beginning the flight was delayed for more than 2 hours and also was over booked .The disaster was as follow , I was given seat No 24 f, my wife was given seat No 33 H ,my 4 years old(Autistic ) boy was given seat No15 and my other twin boys 4 years old was given seat No 48 a , so, as a family we wear Splatted among the Airplane .Oh my God It was unbelievable ,Turkish airline was expecting a 4 , 7 and 8 years children to seat a mile a way from the mother and father .so , I would like to say , the the Turkish airline is absolutely have no respect to family , No respect to children , No respect to disabled child .Staffs were very rude and uneducated , No English language and No Arabic language and communication skills.I could not believe what happened. it was not human behaviours.I handed my twins boys Pram in the airplane and I was expected to get by the airplane door but unfortunately, I was given it back on the collection bags area so I had to walk nearly 20 minutes carrying twins boys to the bag collection area so my back was damaged.I am extremely do not advice anyone to book fly ticket with Turkish Airline .staffs were very rude and disrespect .Mr Abuwarda | 1 |
Jet2.com | FLIGHT WAS DELAYED 2 1/2HRSbook ref 3HK73D | 2 |
Vueling | FLR-BCN. Our flight was cancelled the night before Easter there was no representative in the airport so were told we were "on our own" regarding transportation back to the city centre and a hotel. Finding a hotel proved to be difficult and expensive getting help from Vueling has proved to be impossible so far. I was stuck in Florence for 2 extra days and my husband for 3 until the airport was able to reschedule the flights. Needless to say an unhappy ending to our anniversary travels. | 2 |
Grupo IAG | FLYER BEWARE!!!On June 27th, 2023 at 12:24AM I booked a ONE WAY ticket from JFK to Barcelona on LEVEL airlines for $463.13 without a confirmed seat and or food. In total and with taxes the actual price came out to $515. That's a lot of money for a one way trip on a budget airline flying out of JFK in September. Yes, my flight was heading out in September. My plan was to fly into Barcelona and visit a friend and then head to Eastern Europe for some family time and buy a return ticket out of Monte Gora.During my purchase there was a pop up asking if I wanted to add on an additional safety nets and purchase an additional flexibility in my ticket for $46 if I wanted to change dates or times. OR I could add the voucher refund for an additional $75. I declined. I am not the type to make changes. When I book a ticket I make sure to have that date circled and stamped and I'm ready to go. I also had this perception that European airlines provided better customer service and protections than American ones. I got this perception from all my years of travel. BUT man was I wrong!!I WILL NEVER FLY WITH LEVEL!!! And if you are thinking of flying with them be very wary!As my trip neared my excitement turned to anxiety. Because I found myself being evicted from my apartment of more than 12 years due to no fault of my own. Three weeks before I was supposed to fly out I was getting forced out of my home. I found myself trying to navigate a last minute housing search, sorting through my belongings and trying to pack in the dark because my landlord cut off the electric...Needless to say I couldn't take the trip. I reached out to LEVEL to see if I could get a refund due to my extreme situation and I was given the biggest run around! It took forever to get a live person on the phone. When I did they gave me another run around and told me they needed proof from the court that I was being evicted which I provided. They gave me a claim number and I didn't hear from for a week.My date to fly out inched closer. I called again... I got the run around and this time I was told they lost my original claim number, I got another claim number was told to resubmit my documents and I waited.Three claim numbers in and only a week away from my trip after calling them for the hundredth time and finally getting a live person they tell me that they finally had their "legal team" review my documents and that they can't accept it because it wasn't certified or notarized which no one ever stated in the first conversation.In Europe everything needs a legal notarization while here that's pretty much fluff since I can go ahead and get my notary within less than 48 hours and certify a piece of paper stating it carries some sort of weight. And if I was trying to pull the wool over their heads I probably would have done that.But considering that i was still trying to find a home for myself and way to move all of my belongings I didn't have that time. But I really could have used that $515 back.That is and was a lot of money for me.When i decide to go abroad it usually happens every 6-10 years unlike some Spaniards, who seem to have the discretionary income to travel every 3 to 6 months.I was in the midst of an emergency situation. Over stressed and barely able to think clearly trying to juggle so many high priority things all at once. A move usually takes months to coordinate... I only had weeks.And instead of LEVEL showing some compassion. Instead, they showed how much they've become GLOBALIST CAPITALIST abusers that care very little for their customers - PAYING CUSTOMERS!Keep away from LEVEL. They are supposed to be IBERIA's budget airline but there's nothing budget friendly about them nor is there anything good to say.BE VERY CAUTIOUS FLYING WITH THIS AIRLINE!!! | 1 |
Pegasus Airlines | FLYPGS manager (CEMAL ULKER) at SAW airport is unprofessional, and rude. While dealing with him, he is so arrogant and thinks that he owns the airline (like saying all time BECAUSE I SAY SO). My friend was denied boarding to go back to her country in south america on August 2 because according to him, she needs transit visa in Amsterdam. FYI, she came Istanbul through the same way. never seen this in my life and FLYPGS should fire this manager for the sake of their reputation | 1 |
Norwegian | FLew Norwegian to Tenerife excellent service in clean modern aircraft. Efficient and a good price | 5 |
Jet2.com | FMy husband needed Airport assistance which was brilliant at both airports. The flights were on time and the staff were extremely helpful and informative. Don't think any thing could be improved on. | 5 |
EasyJet | FNC-LIS-FNC. Easyjet always provides an excellent product for what is paid. Flights on time and professional crew. Much better than its disorganized main competitor. Will always fly with them on this route. The only thing that worries me is their new policy of baggage beginning July 2013 as they will restrict the size a little bit more. | 10 |
Ryanair | FR 4097 to Alicante from Manchester 17th June.Excellent flight, slight delay but crew were fantastic especially Pedro who very efficiently sorted seating problems out for about 5 people in a calm and apologetic manner. A true professional. | 5 |
Ryanair | FR 449 Flight on 06.08.2023 from Liverpool to Dublin , crew cabin never served drinks or snacks , stood in the dark corner were people can't see it and were eating, joke !! Raynair staff it's a joke!! | 1 |
Ryanair | FR2272 left in the rain for 20mins queuing to board the plane with no communication. | 1 |
Ryanair | FR3131 Flight to Paphos. At boarding gate 47, Stansted Airport... Very rude and impolite staff. Ahmed is worse airline staff that we were met. By considering that we are working for airline in Heathrow and a passenger with disabilities, this guy ,Amed, has phycological issue. Ryanair please provide him some coaching session or send him for anger management courses.We had no choice but it is last time that we fly with worse airline in Europe. | 1 |
Ryanair | FR464 , 22nd September, Stansted to Turin at 11:30 am. Fight was delayed for 3 hours. Estimated new Departure 14:30. I was at the gate 37 13:55. Two guys at the gate didn't let me in and said the gate is closed. I argued for 10 minutes and they asked me to go to customer service desk to find the next fight. At Ryan air website you should be at the gate 30 minutes before the flight, gate will close 20 minutes before the flight.This is not the end of it, the lady at the customer service charged me £100 to give me the next fight to Milan and blamed me for being late. She said the gate was close 13:58. | 1 |
Ryanair | FR5976, Bergamo Helsinki. We came almost 2 hours to the end of a reasonable queue, some 25 people due to the skis we could not do self check in. Missed the flight, no organisation, no staff. MORE THAN 1/4 OF PEOPLE LOST THEIR FLIGHTS. | 1 |
Ryanair | FR6029 – Flight was on time with no issues. Everything went smoothly and was well-organized. They seem to have gotten a bit stricter with cabin bag checks at Malta Airport, but well, we all know the rules of the game. :) | 5 |
Ryanair | FR669 from Birmingham to Dublin on 6th December delayed by two and a quarter hours. Text message and £3.00 food voucher.... | 1 |
Ryanair | FR7952 from Praha to Copenhagen.1. It takes 1 h to find out how to get the boardingcard from den e-mail they send. Log in does not work.2. Dely of 2 h, due to the crew had reached theur maximum working hours. Hey; who makes your schedules? This problem could easily been avoided.3. The crew that finally arrived, were just ad much tired: the steward yawned all the time and kept asking me whether I have my belt fastened, although it was fastened during the whole trip.4. There were garbage floatening around when we arrived into the cabine.5. I payed for a small suitcase when I booked the ticket. When I got the boardingcard, this extra item was not on the ticket, so I had to pay twice. Lost 20 pounds.6. The landing in Cph was my life hardest landing. Felt lige a crashlanding. | 1 |
Lufthansa | FRA to BOM in Business Class in an aging A330-300. Lufthansa has replaced their 747s on the route with the smaller A330 aircraft. Flying during the current pandemic is a mixed bag - on the one hand wearing a mask all through a long haul flight is no fun, on the other hand the airports and aircraft are virtually empty making this aspect of travel far more pleasant than in normal times. As is well known, Lufthansa's long haul Business Class seat is way behind the curve. Making up somewhat for that deficiency is Lufthansa's superb inflight service. All in all, it was a very comfortable flight. | 8 |
SAS | FRA-CPH & AGP-CPH. Budget carrier in most aspects extremely overpriCed food/drinks crew is acceptable but can seem arrogant and careless about their job - more busy chatting to each other than giving service. Seats rather cramped. Good information from flightdeck and free newspapers plus coffee/tea. | 3 |
SAS | FRA-CPH-FRA. Both legs on old-fashioned MD 80 cabin a bit worn but nevertheless clean and comfortable for the relatively short flight. Service very friendly and charming. Drinks included food for sale. Very good value for the money. | 7 |
Eurowings | FRA-HAJ on a BAe 146. Comfortable and pleasant despite being full. This is the high standard that some other airlines should aspire to. Simple effective efficient and quietly professional. | 4 |
Iberia | FRA-MAD-BOG. All flights on time. Check-In slow. took me 35 min. for luggage drop off (did online Check-In). No free drinks or snacks from FRA to MAD. Food from MAD to BOG average. No service between the meals. Crew were just hanging around at the galerie. UIO-MAD-FRA. All flights on time. Very old plane from UIO to MAD. No personal TV. Very old, worn seats. Food ok. No service between the meals. Crew disappeared. Again no free food and drinks on Europe flights. not even free water. checked bag did not arrived. got them one day later.If you like to chose a seat you have to pay around 50 USD each way. | 3 |
Iberia | FRA-MAD-FRA in Economy operated by Iberia Express. Plane was new and modern crew friendly (though zero service unless you pay for a glass of tea) but legroom was terrible. Perhaps with the exception of a certain low budget airline I haven't been on a plane where I (1.92m) was unable to sit just because I could not squeeze my legs in. Fortunately the first flight was half empty and on return I chose an aisle seat. For the legroom issue I will not fly them again. | 1 |
Lufthansa | FRA-MXP and LIN-FRA in December. Two uneventful one-hour flights. Planes are clean and in a good condition, but service level is minimal. A bottle of water and a piece of chocolate is all you get. No further drinks or snacks available, not even for purchase! I was looking forward to get a coffee in the morning but was disappointed. Crew gave out water and chocolate, then disappeared. WIFI didn't work on both flights and Inflight Magazine is gone. Fares are high, service is low, that’s Lufthansa now. Nevertheless recommended because of their reliability. | 5 |
Iberia | FRA-ORD via MAD in Business Class. The European segment was fine. No complaints no problems. Transatlantic flight was a major letdown. Uncomfortable hard seat and very mediocre food. One expects more when flying in Business Class. | 3 |
Pegasus Airlines | FRAUD!!!! I booked Pegasus for a couple of flights on one ticket. They left me stranded in Erzurum. The flight was cancelled, but they didn´t inform me. I found out by coincidence and asked my consolidator to book me on a different flight. Pegasus did not confirm. Soon all flights were booked out and I had to buy a new ticket with Turkish Airlines to not stay in Erzurum forever. I had to pay a new ticket, 1 night in Erzurum, 1 night in Istanbul and arrived in Skopje 2 days delayed. Pegasus didn´t react to any emails. Now from Skopje to Istanbul and then to Düsseldorf I had to pay for extra luggage, although they still have my money for the cancelled flight and seat reservations. Now they put me on totally different seats than I booked and paid for! Never ever again! Will give this to my lawyer! | 1 |
Grupo AirFrance-KLM | FRAUD!Will not refund cancelled flight against their own policy! I called their costumer service and they hung up phone on me when I read their own policy on the phone. No matter how bad the times are, you cannot go against your own company policy. I need the money back to find a flight home not a voucher. FRAUD. SHAME ON KLM. | 1 |
Ryanair | FREE FLIGHT CHANGE SCAMYou do the maths. I have a flight booked on 12th of July Malaga to East Midlands which I want to change, the flight is worth €30 the rest is priority and seats both of which you lose and have to pay for again if you change flights.My wife went on Ryanair to get a price for 27/09/21 East Midlands to Malaga with priority and seats £145.68 so what the price for me to change my 12th July flight to September, I know your thinking £146.68 minus €30 NO €169.98 about £149. Just try it if you have a Ryanair flight booked go to your booking, manage booking click on change booking choose any date, see a price, click on it and like what happened to me the price will increase, click on any price and it will inflate. They obviously have two booking systems one for bookings and one for change booking. | 1 |
Jet2.com | FRIENDLY AIRLINE | 5 |
Jet2.com | FRIENDLY HELPFUL STAFF comfortable seats | 5 |
Jet2.com | FRIENDLY STAFF , EASY BOARDING AND ON TIME . OUR FAVOURITE AIRLINE . | 5 |
Jet2.com | FRIENDLY STAFF FROM CHECK IN TO ARRIVAL AND BACK HOME | 5 |
Air Europa | Fab - lovely plains, new , clean , even entertainment aka tellies in the back of the seat. Deffo not budget as price goes but really good. | 5 |
Jet2.com | Fab airline | 5 |
Jet2.com | Fab as ever. Always great to travel with | 5 |
Jet2.com | Fab crew, great service. Captain was awesome with my autistic son Captain Foy. | 5 |
EasyJet | Fab customer service | 5 |
Jet2.com | Fab experience as usual | 4 |
Jet2.com | Fab flight and the staff were very friendly. | 5 |
Jet2.com | Fab flight, lovely crew, 100% | 5 |
Jet2.com | Fab flight. Great food. Great staff. | 5 |
Jet2.com | Fab flight. Not kean on the rubbish flight times to Turkey but hey ho | 5 |
Jet2.com | Fab informative helpful staffAlways try to leave on time - prices good | 5 |
EasyJet | Fab interaction and quick to solve my issue | 5 |
EasyJet | Fab person kind and helpful thought a robot at first .Not mad on chat prefer talking to them on phone or in person . | 5 |
Jet2.com | Fab service all the way | 5 |
Jet2.com | Fab service by Jet2. Great comms prior to the holiday, updates via email and text and fab staff when at the airport.I would definitely recommend Jet2. | 5 |
Jet2.com | Fab service staff and flight | 5 |
Jet2.com | Fabulous Boarding treatment using Airport assistance for the first time, It made my holiday... Thank You | 5 |
EasyJet | Fabulous Easy Jet crew member "Abby Mitch" , she's was phenomenal She is professional, kind, helpful with the most wonderful can do attitude. She is such an asset to Easy Jet. She goes the extra mile to help passenger and its a refreshing change. Thank you Abby for helping me on my flight, you have restored by confidence in Easy Jet. With staff like Abby and her colleagues, you do not feel like an inconvenience or hindrance they are always happy to help. Bravo, the entire crew assisted all the passengers with with a smile and a calm, professional sunny outlook. | 5 |
Jet2.com | Fabulous Flights to KrakowNice clean planeLovely staffDecent seatsOn timePerfect | 5 |
Jet2.com | Fabulous airline wouldn'go with anyone else | 5 |
Jet2.com | Fabulous airline. Crew are always so friendly & helpful. | 5 |
Jet2.com | Fabulous airline. No fuss, great service. Hand luggage very easy to use. Thank you | 5 |
Turkish Airlines | Fabulous airline. Polite staff, food catering amazing, wide comfortable seats with enough leg space. Airport clean with many perks. Staff and airport authorities respectful and caring. | 10 |
EasyJet | Fabulous all inclusive. Package holiday at Holiday Inn Armaceo de Pera. Superb location, room, food, hygiene, staff etc. Will definitely be returning. Great and timely hotel transfers too. Looking forward to next Easyjet package. It will be my 3rd. | 5 |
EasyJet | Fabulous as always | 5 |
Jet2.com | Fabulous as always Try to fly Jet2 whenever possible | 5 |
Jet2.com | Fabulous as usual | 5 |
Jet2.com | Fabulous cabin crew (Nikki in particular)Commitment to punctuality. Very good in flight services & products. Ice always available with drinks (very, very important) | 5 |
EasyJet | Fabulous call all sorted very happy and very efficient and nice too | 5 |
Jet2.com | Fabulous caring smart staff and very pleasant but also very good at the safetyIssues and security helpful and attentive | 5 |
Jet2.com | Fabulous check in at both Leeds and Tenerife and friendly and attentive staff makes a great start to what is sometimes an arduous experience at airports. | 5 |
Jet2.com | Fabulous company would not travel with anyone else | 5 |
Jet2.com | Fabulous crew and very attentive during the flight. Good choice of drinks and snacks. | 5 |
Jet2.com | Fabulous customer service from start to finish, especially cabin crew , so friendly and professional | 5 |
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