Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Fabulous down to earth company, really pleased with their value base and customer focus would highly recommend choosing Ryanair. | 5 |
Jet2.com | Fabulous experience with jet2. No check in lines, pleasant staff, on time flights. Completely hassle free. Definitely would fly again | 5 |
Jet2.com | Fabulous flight | 5 |
Jet2.com | Fabulous flight . The cabin crew were fantastic. Great bar service and spotless plane. | 5 |
Jet2.com | Fabulous flight great staff | 5 |
Jet2.com | Fabulous flight journey to and from Madeira. Always like flying with Jet2 as their friendly flight staff, communication and customer service are so good. | 5 |
Jet2.com | Fabulous flight to Madeira as always with Jet2.com - thank you. | 5 |
Jet2.com | Fabulous flight well taking care of by great staff. Flight on time | 5 |
Jet2.com | Fabulous great staff excellent service | 5 |
Jet2.com | Fabulous service and wonderful crew.We did have an issue on the outbound journey and provided feedback to Jet2 are were absolutely amazed, as we received a telephone call which provided all of the assurance and policies.I would not hesitate to recommend Jet2 as really enjoyed the journey - seat s are amazing as they have removed the back pockets and it provides so much more leg room.Thank you for your service. | 5 |
Jet2.com | Fabulous service at check in and onboard.Flights on timeGreat value for moneyMy favourite short haul carrier | 5 |
Jet2.com | Fabulous service friendly and helpful, even put my hand luggage in the hold with my Sisters big case free of charge..marvellous..many thanks look forward to the next flight | 5 |
Jet2.com | Fabulous service. Airport staff both in Birmingham and ibiza were exceptional and smiley. | 5 |
Jet2.com | Fabulous service.Love twilight check in, makes life easy on flight day. Lovely friendly staff on board. We always use this airline. | 5 |
Jet2.com | Fabulous staff , amazing service would definitely recommend | 4 |
Grupo IAG | Fabulous staff at BA duty office!We had an emergency with my son in New York, we had to get him back to London, Jamal & Peter were just fabulous, professional & caring, did everything they could to bring my son home, even though it was the day of the everything crashing, they still looked after usI can't thank them enough, they were so kind having to deal with a very stressed & upset Mum! | 5 |
Grupo AirFrance-KLM | Fabulous staff everywhere, great lounges, great food (Champagne excepted), nice brand new aircraft. Splendid lounge at CDG. Unfortunately, as usual, luggage took 38 mn to be delivered at MRS, despite priority tags. | 9 |
Jet2.com | Fabulous staff! So helpful & friendly. Not stuck up like some 😊 | 5 |
Jet2.com | Fabulous trip to Larnaca. Well timed flights. Cabin crew were friendly and efficient and the pilot was chatty and informative.Way back wasn't quite as good,. 2 hour delay, and these things happen. But I really can't recommend a budget overnight flight of this length. Really uncomfortable, impossible to sleep, long wait to disembark, only one person at passport control then a further 40 min wait for luggage with no information. Just saying, things to consider.I've used Jet2 many times for a reason, normally fantastic, I just won't use you for this type of journey again. | 4 |
Jet2.com | Fabulous value and service, both flights left on time and staff on board were friendly and helpful, ground crew were also helpful and efficient. Thanks for a stress free experience | 5 |
EasyJet | Faceless after sales!Suitcase was damaged, easy jet representative totally disconnected from customer care. Thrust a claim form to us, no reference given. Claim required several photos and a receipt for the case. Unable to save existing claim on line whilst waiting for copy of receipt. It's then rejected as 'over 7 days old. Unable to understand why this 'deadline' is in place if not just to try to get out of paying valid claims | 1 |
Lufthansa | Facts: - Flight LX1100 was delayed leaving from Zurich by approx. 40 minutes. Reason given: "Waiting for passengers from a connecting flight" - Landed in Munich when the connecting flight LH1650 to Bucharest was already boarding - No staff at the gate to expedite transfer to connecting flight - While making my way to the gate got message that I had been re-booked for another flight 6 and a half hours later - Flight LH1650 was therefore not delayed to "wait for passengers from a connecting flight" - Lufthansa Start Alliance Service Desk in Munich terminal K was not able to help with re-booking on an earlier direct flight. The only options presented were to take another connecting flight with a short (and risky) layover through Frankfurt or Belgrade. - Lufthansa Start Alliance Service Desk in Munich terminal K was not able to offer a reasonable or informative reason why some flights are delayed to wait for passengers and others are not. The answer they gave was: "I don't know, this decision isn't made here. Could be any number of reasons." - Lufthansa Start Alliance Service Desk in Munich terminal K also not able to offer any complimentary service (e.g. access to lounge, ticket to Munich to see the city, some sort of entertainment, or even more basic water or food) for the 6 and a half hours delay that I am forced to be here. - Feedback from does not pick up my Miles and More details even though I am logged in as I complete this form. It does for the bookings but not for the feedback. Consequences: - Anger for being treated differently than the passengers for which my flight was delayed departing out of Zurich - Wasted time: 6 and a half hours in Munich airport - Wasted money in the airport - Stress and frustration of having to re-book all plans for the day. I will have lost 6 and a half hours in which I had other appointments at the destination. - Frustration for not being given any reasonable or informative information or alternative flights at the Lufthansa Star Alliance Service Desk - Suspect the reason why my details are not picked up on the feedback form is because of lack of interest in gathering feedback. - Frustration and anger for having to waste even more time to fill out forms and leave reviews to be heard instead of being treated with empathy by a human at the service desk. - Dissapointment for having been forcefully put through this experience Question I now ask myself: Why do I have a Miles & More membership and will often pay more to book with member airlines? Conclusion: when flying Lufthansa with Star Alliance - Connection of 45 minutes are not enough for a transfer between member airline flights - Flights may or may not wait for passengers from connecting flights. It is unknown how this choice is made. - Passengers will not be treated like a human with empathy but like a number with a ticket in a queue - In case of delayed arrival there will be no effort made to expedite transfer to the connecting flight. - Service desk staff don't have the training/ courtesy/ means to offer adequate information or complimentary services, and lack the basic people skills for customer service: patience, problem-solving, empathy, adaptability. - In case deemed necessary by the system you will be automatically re-booked with no warning, advice, or choice. - Lufthansa with Star Alliance does not equal more reliable travel experience or better service. | 4 |
EasyJet | Fadi provided excellent customer support! | 5 |
EasyJet | Fadi provided good help for my questions for managing my flight booking | 5 |
EasyJet | Fadi the customer service agent was very helpful | 5 |
EasyJet | Fadi was a great help. Very clear and efficient, able to understand what I needed help with and to resolve the issue promptly. Also professional and courteous. | 5 |
EasyJet | Fadi was amazing, quick to respond and find a solution to my issue | 5 |
EasyJet | Fadi was brilliant in helping with my problem, sorted straight away - a credit to the company! | 5 |
EasyJet | Fadi was brilliant. Problems with online check-in quickly resolved. Waited whilst I checked and when easyjet page wouldn't load, waited whilst I opened up a window on my phone instead. All solved. Thanks so much! | 5 |
EasyJet | Fadi was helpful and we solved the problem - perfect! | 5 |
EasyJet | Fadi was lovely, helped to confirm my hold luggage details. My chat was answered in about 10 mins at lunchtime. | 5 |
EasyJet | Fadi was most helpful helpful provided the answer to my query promptly. | 5 |
EasyJet | Fadi was most helpful in resolving my issue today. I had some difficulty on line | 5 |
EasyJet | Fadi was polite, very efficient and fast at solving my request. The world needs more Fadi's :-) | 5 |
EasyJet | Fadi was quick and courteous - I only knocked a star off for the wait time but then I guess it's a Saturday... | 4 |
EasyJet | Fadi was really friendly and answered at all my questions and helped me solve the problem I had with the seating. | 5 |
EasyJet | Fadi was really helpful! Thank you! | 5 |
EasyJet | Fadi was so helpful and resolved my problem within minutes. Very smooth experience thank you so much | 5 |
EasyJet | Fadi was very cooperative and resolved my issues within short period of time. Also very helpful :) Thank you, Fadi! | 5 |
EasyJet | Fadi was very helpful - looked into the matter and understood that I had made a mistake! So refunded me for my the double booking with hold baggage! | 5 |
EasyJet | Fadi was very helpful and friendly, excellent customer service | 5 |
EasyJet | Fadi was very helpful and quick with their response. | 5 |
EasyJet | Fadi was very helpful. Thank you for your quick assistance on my matter. | 5 |
EasyJet | Fadi was very polite and helpful | 4 |
EasyJet | Fadi you rock man | 5 |
EasyJet | Fadwa was exceptional in catering to my needs. | 5 |
EasyJet | Fadwa was super helpful. I couldn't pay for my tickets online (payment error) and fadwa helped me in the chat. | 5 |
EasyJet | Fadwa was very helpful and patient. | 5 |
EasyJet | Fadwa was very helpful, sorted or flight swap, much appreciated | 5 |
Ryanair | Fail in refund ever time! Waist of time | 1 |
Grupo IAG | Failed at all basic travel fundamentals: 1) Our flight was delayed. 2) Staff demanded that we check in our carry on luggage even though we met our carry on allowance. The fact that we have a tight bus connection was totally ignored. 3) Staff were quite unpleasant. | 1 |
EasyJet | Failed by easyJet with their return flight from Izmir. We had the unfortunate experience of having to fly with skylinx who had leased a plane to easyjet. The shambles started when we was at the bag drop and they only had 2 desks for 180 passengers. The lady at the desk we went to was such a jobs worth refusing most of the peoples baggage including mine from going into the aircraft because of size restrictions even though the same baggage all came as hand luggage on the original flights from Gatwick with easyJet and had no issues! The result was they were forcing people to pay for hold luggage upgrades. This was scam No1. Because it took so long to do that we had no time whatsoever airside and were all rushed to the plane. The plane itself was old dirty with broken uncomfortable blue seats and the staff were not welcoming. To top it all off we paid for 3 food vouchers which staff refused to honour because the jobsworth lady at the check in kept the boarding ticket's to give us some yellow ones instead! We did have back ups but couldn't even use them as they were in our hand luggage that they refused us to have in the cabin! Dreadful service easy jet I for one will not make any more bookings with you and I want a refund for our vouchers!! | 1 |
Ryanair | Failed to acknowledge they were at fault during check-in leaving us paying £55 per adult to be able to go on holiday. Complaints team also failed to acknowledge the evidence when complaint submitted with plenty of supporting evidence. They failed to answer fair questions in relation to my complaint and failed to provide their Complaints Procedure AND Appeals Procedure under the Freedom of Information Act when asked for both. Very poor unfair and unreasonable Business operations by Ryanair. Me and my family will never use them again. | 1 |
EasyJet | Failed to answer phone, failed to answer WhatsApp, failed to resolve problem. You're pretty much on your own. | 1 |
EasyJet | Failed to chat. Failure of a company. Failure to be professional when YOU CANCEL FLIGHTS. | 1 |
Vueling | Failed to pay refund after cancelling my flights, bad reports all over social media, I do hope somebody takes these crooks to task, with the view of issuing custodial sentences. Update 18-11-2020, still failed to pay refund, try to avoid Vueling | 1 |
Lufthansa | Failed to provide special assistance service to my mom on her way back from Frankfurt to Birmingham. Both Lufthansa and Frankfurt airport are equally responsible for my mom's struggle with managing the security check and loading and unloading her luggage. My mom is disabled and cannot walk long distances on her own, cannot pick up heavy stuff like a suitcase, and cannot stand up for a long time. We have traveled a lot around Europe and we never had any issues with any airline providing a wheelchair service for her. It was only Lufthansa and the crappy Frankfurt airport staff who didn't provide a wheelchair for her (because they are incompetent apparently) and she had to go through the security check alone without any help provided by the staff. I have raised a complaint with Lufthansa and guess what? It is never their fault! They are very kind when taking your money but when it comes to providing the relevant services they are NOT there!!! They can only give you lame, stupid excuses afterward.Absolutely CRAP airline together with Frankfurt airport!!!Do NOT use Lufthansa never!!! | 1 |
Ryanair | Failure to comply with EU261 policy regarding compensations for delays of 3+ hours. Their support representatives misguided us after making us wait in line for the online chat with 200 other customers. They do their best to avoid supporting passengers after screwing them over. I would say "cheap for a reason" but it's not even cheap anymore. Just a horrible experience overall.Update: Turns out you have to file 3 complaints in order to receive a human response. Genius tactic. I was wondering how a company like THIS could stay afloat... | 1 |
EasyJet | Failure to fly and canceled flight after issue was fixed. Non existent customer service, staff visibly hiding from answering questions. App not working,website not working, couldn't book flight for another two days. Ruined holiday. What a garbage company. You owe compensation for failing to provide flights after the issue had been fixed. See you in European Court you simps. | 1 |
EasyJet | Failure with the online booking system. in a booking with multiple passengers and also added an additional flight, we can't now add extra hold bags without it be added to all 4 flights instead of only 2 flights (out and inbound). Contacted customer services and couldn't help and just said go to the airport and see what they will charge you, they didn't know. | 1 |
Grupo IAG | Fair play to B. A. After my comments of an awful experience at Heathrow last month. We have been refund the extra cost we incurred after seriously bad staff neglect on two elderly travellers.Thank you. | 4 |
Jet2.com | Fair price and good value especially when the reduced sandwhiches go down in price, lovely helpful knowledgeable crew | 5 |
Ryanair | Fair value for the price.If you don't forget what you usually pay, then you shouldn't mind about their level of service. Theirs is in general an honest offering, like 20% lower standards and but more than 50% cheaper than other airlines. One major issue is the extremely high amount they ask you to pay, if you made a mistake and want to change ticket details. This can be more expensive than the ticket itself!On the other hands I am travelling to places now with 1/3 of the cost I used to pay and several times we have chosen our destination based on their prices. | 3 |
EasyJet | Fairly easy but very very expensive for a name change a total rip off | 3 |
Jet2.com | Fairly easy to book online. We asked for assistance and the website confirmed this and said we would be contacted, while the app said we still needed to arrange. So confusion. We did however manage to sort it ourselves on arrival at both Paphos and Manchester airports. Flights and journeys were nothing special, just as expected. | 4 |
EasyJet | Fairly new A320, with seating reminiscent of coaches. Not too bad actually, and leg room was quite good. No issues with finding selected seats. Five minutes late departing due to some issues with rear door boarding, and then 5 minutes late into Malaga. This is the first time I have flown easyJet in a number of years, and I am glad to report that they have upped their game. No more silly announcements about placing your unwanted children in overhead lockers, or smokers will be evicted mid-air. They were professional, and hard working. Good announcements from flight deck and crew. They seem to have adopted some of BA practices, such as collection for charity (Unicef) and Captain waiting to say goodbye to disembarking passengers. Only downside, I could not recommend the bacon baguette, and my wife could not recommend the ham and cheese toastie. Overall good experience. | 9 |
Jet2.com | Fairly straightforward booking process and easy check in online | 4 |
Grupo IAG | Faisel in customer services, needs re training…After 25mins on the phone he cut me off…I had called Customer Services to add a return baggage and query why BA had added an extra 23kg to outward checked in, that I had not chosen.All he wanted to do was 'sell' me an upgrade to Business.He couldn't explain, advise me or assist as you would expect a person in Customer Services to do.His solution .. to hang up.Please if BA Customer Relations read this contact me as we do prefer to travel BA ( about 6-8 times a year) but instances like this are loosing you customers. | 1 |
Norwegian | Fake Arrogant Disgusting Disgraceful Customer service that owe me a full flight refund, where do I begin with the thieves, easily the worst airline in Europe even more than easyjet or ryanair which i've had issues in the past. The Crooks say we can't refund your outbound flight as it was cancelled before, but we gave you a refund for the return flight as it was cancelled before, both were booked on same ticket, they don't understand the word contradiction. I had to cancel due to Argentina Covid 19 Sudden Full Country Lockdown, how can i take a flight if i'm not allowed in the country anymore. I've been chasing this since March 2020 so been very patient considering the circumstances and apparently the refunds team don't have a phone number (convenient), even though the International Space Station/Antarctica Bases has a phone number, I mean we can still get a signal from Voyager 1. Also none of their leadership team CEO's etc.. responded to my emails, tell me why they get paid so much, imaginary work?, with such poor leadership it shows why the rest of the company is pathetic at providing service to customers. Both Flights were lowfare on the same ticket so the reason for giving me half a refund contradicts the reason your refusing the other half a refund. They also leave you on the phone for ages +30 mins to contact someone who doesn't exist so you give up and hang up the call. If you read this review do not book with them, pay a little extra for another airline, as if anything goes wrong they don't care in the slightest, they even tried passing the problem to another Airline JetSmart even though they have nothing to do with my booking lol | 1 |
EasyJet | Fake advertising, it shows free child place but then they charge you for it. | 1 |
EasyJet | False information regarding holiday resort. Advertised as mini bar in room, roof bar, pool bar/snack bar. The mini bar apparently doesn't exist in any room (the mini bar is only reason we chose to upgrade room so felt this was mis-sold) the roof bar permanently closed, pool and snack bar both closed. None of this mentioned. Did not get what we paid for at all and not at all happy about it | 1 |
Eurowings | Family Unfriendly:I bought my plane tickets through Lufthansa's webpage and they picked an Eurowings flight for me.I travelled with 2 kids: one 5 year old and one 6 month old baby.When we were about to board the airplane, the Eurowings crew was so untrained that they did not understand why the baby didn't had a seat on the airplane (obviously, being 6 months old, he would travel in his mom's seat) reason why they had to call a superior (even though we explained that the baby traveled at the mother's seat. Flight: Dusseldorf to Tenerife EW 9558)When they confirmed that the baby did not needed an exclusive seat, they changed our seats at the very last minute and separate us from each other.I was unable to sit aside my wife, neither the baby nor my daughter (which is even probably even illegal for security reasons: what would have happened if there was an emergency and my daughter, sitting aside two strangers, needed to put the emergency mask on?).My daughter was crying inconsolably (thank you fellow german passengers for not giving up your so desired seats in order to help two kids)If you have a family and care about your loved ones, do not choose this airline ever. | 1 |
Ryanair | Family flight was cancelled. The staff at the Airport told me that is a mistake from Ryan Air. We spent so much time trying to fix their mistake on the flight tickets and it gave us a lot of stress because the agents were not able to fix this.We paid 300 Euros each for 5 tickets to change and they promised me that it will be refund.I wouldn't have paid if I had knew that they will not refund me. The Ryan Air staff at the Airport assured us that we will be refunded. Then Ryanair said it wasnt their fault or problem. No refund, after multiple trials. That's a lot of money. The phone operator named Rumbidzai could not help. Even laughing at the situation. The chat room could not help either. AWFUL AWFUL AWFUL service. Im SOOO DISGUSTED!!! | 1 |
EasyJet | Family has used easyjet quite regularly do not think thats going to happen again , customer services is awful and I booked seats and now they have changed them with no info sent to me . Only notice when I checked what food available .Going down hill rapidlyAnd customer services they will do a follow up never happens ever .Back to Jet2 for my family and friends | 1 |
Norwegian | Family member deceasedFamily member deceased - zero empathy - no helpI have reached out to flybillet for help with changing the dates for a flight that we were suppose to have this week that was via Norwegian. I have mentioned that a family member passed away and that we cannot make it for the trip booked.Then they mentioned that they cannot help although on the site there is a policy that states in case of immediate family member death they wave any charges and they do it for free.They simply did not care and said they cannot do anyting.It is such a bad experience and zero human empathy towards a situation that should be treated differently that I can really believe people can be so rude and have zero feelings for such extraordinary circustamces.....Thank you for a lifetime experience Norwegian - zero humanity | 1 |
Ryanair | Family of 3 with combined 30kg allowance in one case. No problems leaving uk but returning from Tenerife told that 3 bags had to be checked in or pay 120 euros. Two handbags emptied from other family members and put through as 'luggage'. One was about 10 x 5 inches, which was lost. Never heard of anything so crazy. We were not offered food or drink until 3 hours into flight. Madness | 2 |
Ryanair | Family of 4, Cardiff to Malaga (2 children age 3 and 1).The flight costs are low, and they charge for extras, but are upfront about it. People complaining about the charges clearly do not have the ability to read what is infront of them before booking. 3 of us, 2 adults and our 3 year old had carry on bags FOC, plus bag for baby FOC and double buggy FOC. We paid extra for 2 10kg bags and a 20kg bag, yet the price we paid was reasonable and less than other airlines.Check in both ends was easy, staff were courteous. Both flights were on time despite 5 other similar timed flights on other airlines out of Cardiff being delayed.Cannot complain, its no luxury but for an A to B no nonsense flight there is nothing to complain about. | 5 |
SAS | Family of 5. 3 kids 2 adults. Stranded in Bergen Oslo. -4 outside with no jackets. Told to wait outside for train and walk to hotel. Worst service ever. Lucky kids were not hurt. Walk to hotel was dangerous at 12 at night | 1 |
Ryanair | Family of four who didn't want to pay yet another 'extra' charge for selected seats. Due to the Ryanair 'randomly' allocated seats policy they seated us all over the plane despite loads of seats being available together. Then over the course of the next 24 hours fill the empty single seats next to our family with other families they want to split up for refusing to pay the charge! Shocking company | 1 |
Jet2.com | Family prompt . A bit delayed on return journey | 4 |
Grupo AirFrance-KLM | Family trip in economy. Last flight was in Club Europe on same route with BA. It is evident that Air France have invested heavily in their cabin crew service and it shows. Attentive staff and prompt service. An air of caring was evident. Even on this short sector flight in economy a service of snack (which was good) and drinks was offered. Families with babies (including us) were pre boarded which speeds up the process for every one. We were charged for our hold baggage. However, this was Expedias problem and not that of Air France and they handled it well. | 8 |
Jet2.com | Fantastic . | 5 |
Jet2.com | Fantastic Airline. Great friendly Staff. Always use Jet 2 if its an option x | 5 |
Jet2.com | Fantastic Experience Flying with Jet2 to Tenerife!I recently had the pleasure of flying with Jet2 to Tenerife, and I can confidently say it was one of the best travel experiences I've had. From start to finish, everything ran like clockwork.The check-in process was efficient and stress-free, setting the tone for a great journey. Once onboard, I was immediately impressed by the crew's warm and friendly demeanor. They went out of their way to ensure everyone felt comfortable, greeting passengers with genuine smiles and attending to every need with professionalism and care.The flight itself was exceptionally smooth. The pilots kept us well-informed about the route and weather conditions, adding an extra layer of reassurance. The cabin crew's attention to detail and cheerful attitude created a relaxed atmosphere, making the journey all the more enjoyable.Jet2's excellent organization, punctuality, and customer-focused approach really stood out. Whether it was the thoughtful in-flight service or the seamless landing, every aspect of the trip was handled impeccably.I wouldn't hesitate to fly with Jet2 again and highly recommend them for anyone planning a trip to Tenerife or beyond. It's clear they truly care about delivering a top-notch experience! | 5 |
Jet2.com | Fantastic Experience as always with Jet2, certainly my favourite airline.Staff were fantastic, so friendly and professional and are an highlight to your business.Those on our outbound flight were the best I have ever flew with on the 25/11 NCL to Ant. | 5 |
Ryanair | Fantastic Flight staff and food on return to Alicante from Glasgow last week. | 5 |
Jet2.com | Fantastic Jet2 StaffFrom start to finish excellent service👌all the staff were really friendly and very helpful. All the Jet2 employees were very welcoming, we were greeted with a lovely smile 😊 Thank you Jet2 X | 5 |
Jet2.com | Fantastic Lyn from ScotlandHelped me with all my disability needs inc the extra baggage for my storma /prostate needsBefore jet2 came along in the south I used to be platinum member of vantage ( monarch)I would love jet 2 to have a similar club I no we had a points for a free flight but it was not that but the extra bit was the bestPriority. Check in first to board extra weight and the vip lounge come on jet 2Before someone else decide to do the flying club correctly John | 5 |
Ryanair | Fantastic Ryanair! Congratulations!I knew that the day would come when everyone would pay for priority boarding thus nullifying the paid privilege of boarding first and with your bag!I suggest that now the majority are prepared to pay for taking their bag on board, surely the next step is to raise the prices for priority boarding to a higher level.You guys are geniuses! | 1 |
EasyJet | Fantastic Service by Nour ! Thank you Friendly and efficient | 5 |
Jet2.com | Fantastic Special Assistance throughout.Return flight from Zante to Manchester was an absolute pleasure thanks to two very special flight attendants. The gentleman was Chris and the young lady was in her first year , sadly I have forgotten her name but it began with a C. Both so attentive, nothing too much trouble, very happy, chatty and smiling throughout! | 5 |
EasyJet | Fantastic agent. She was really helpful and sorted everything out and even helped with how to check in as I booked through a third party. 10/10. She made the whole thing so easy | 5 |
Jet2.com | Fantastic airline with outstanding Staff who couldn't do enough for you throughout our journeyFrom checking in at leeds Bradford and our destination AlicanteAnd also our return jurneyWill definitely only use jet2 from now on | 5 |
Jet2.com | Fantastic airline. Great staff from check in to aircraft.Only gripe. Last 3 times sitting at the rear of the plane. They have run out of preffered duty free choice. | 4 |
Jet2.com | Fantastic airline. It was the first time we have used Jet2 flights and my husband and I were very impressed. The staff were very friendly and helpful. The onboard cabin crew were lovely and were willing to help in anyway they could. Very comfortable flights. I would highly recommend Jet2 | 5 |
Jet2.com | Fantastic and easy to navigate website. Great flight and hospitality. I will go again | 5 |
Jet2.com | Fantastic and friendly staff. Clean aircraft. | 5 |
EasyJet | Fantastic and prompt customer service | 5 |
Jet2.com | Fantastic as always | 5 |
Jet2.com | Fantastic as always great at airport easy check in. | 4 |
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