Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Fantastic service lol way through | 5 |
Jet2.com | Fantastic service on board and landed early | 5 |
Jet2.com | Fantastic service on board, fast service at check in, excellent staff Well done Jet2 | 5 |
Grupo IAG | Fantastic service with good seats and confort for long flights. | 5 |
Jet2.com | Fantastic service, | 5 |
EasyJet | Fantastic service, flight cancelled Wednesday, refund requested that afternoon, in my bank Saturday morning. Cannot fault them. All throughout this pandemic I have been able to alter my flights free of charge . I will definitely use them again | 5 |
Jet2.com | Fantastic service, lovely staff & great special assistance! We will definitely be booking with you again! | 5 |
Jet2.com | Fantastic service, staff. | 5 |
EasyJet | Fantastic service, very quick problem resolution | 5 |
Jet2.com | Fantastic service. | 5 |
EasyJet | Fantastic service. Efficient and proffessional | 5 |
Jet2.com | Fantastic service. Efficient, friendly and professional | 5 |
Jet2.com | Fantastic staff .Happy and helpful funny | 5 |
Jet2.com | Fantastic staff always friendly and welcoming | 5 |
Jet2.com | Fantastic staff always polite and smiling and happy to help. | 5 |
Jet2.com | Fantastic staff and communication ! Wonderful operator in every way 5* | 5 |
Jet2.com | Fantastic staff and outstanding service from arriving at the airports to being on the plane. | 5 |
Jet2.com | Fantastic staff at airports and in flight | 5 |
Jet2.com | Fantastic staff friendly efficient pilot kept us up to date with everything, checkin smooth. | 5 |
Jet2.com | Fantastic staff very helpful and knowledgeable people | 5 |
Jet2.com | Fantastic staff! British and Italian staff all have the same attitudes! Smiling and helpful! Same goes for the flight crews.Only setback is that Jet2 don't fly to Venice from Leeds Bradford anymore! | 5 |
Jet2.com | Fantastic support from the cabin staff but yet again a tea saucer size bruise on my back due to mobility assistance rough handling! Transfer from isle chair to my seat. It's getting to a point where people with my level of disability are no longer wanted, | 4 |
Ryanair | Fantastic support. Traveling to Spain and back regularly since 2015 Ryanair has provided a service at a price which has made it possible for us to do so, enjoying the benefits to our health. I broke my shoulder over a year ago and the hospital is recommending Special Assistance. The team at customer service and at the airport have been brilliant each time we travel. So many thanks to the teams over the years. This review was unsolicited. | 5 |
Jet2.com | Fantastic team very polite, attentive | 5 |
EasyJet | Fantastic to deal with from start to finish just come back from Cyprus and no issues whatsoever with all communication made easy via text or email, had a private transfer from the airport to hotel and again so simple and stress free, the cabin crew were also superb and made the journey seamless, have booked through easyJet again for next year as very happy with the service we got. | 5 |
Jet2.com | Fantastic twighlight check in option was was a breeze. Flight took off on time, arrived early. Good communication from the flight deck throughout and lovely cabin crew. | 5 |
EasyJet | Fantastic understanding and patience in guiding me through changes | 5 |
Jet2.com | Fantastic very polite | 5 |
Pegasus Airlines | Fantastic video with kids taking the place of adults running through the normal safety info. Ercan-Stansted flight was on time. Food fine seating fine. Great for a budget airline with friendly staff. Allows 2 bags rather than the usual 1 bag only policy. | 9 |
Jet2.com | Fantastic with autistic daughter....100% fly with them again....a joy | 5 |
Jet2.com | Fantastic! My dad hadn't travelled for years and is 90 yrs old. The cabin crew were fantastic going out . And coming home the pilots had a very quick word with him which he loved. Service was fab both ways . | 5 |
Jet2.com | Fantastic!Our recent flight with Jet2 from Ibiza to Manchester was brilliant. The check in staff were so helpful and proactive. Circumstances beyond our control meant we arrived at check in less than 1 hour before departure. With a group of 10 people including 4 children, this was a very stressful situation. The jet2 team were exceptional both at the airport and on the flight. | 5 |
EasyJet | Fantastic, straight forward and very easy | 5 |
Jet2.com | Fantastic. Nice crew. | 5 |
Jet2.com | Fantastically friendly staff made all the difference! | 5 |
EasyJet | Fantastically helpful advisor who was a massive help and lovely to deal with | 5 |
Jet2.com | Fantástic experience from check in to leaving the airport. Couldn't fault a thing! | 5 |
Jet2.com | Far and away the best discount airline. It's reliable, easy, and most impressive: every staff member we interacted with was kind, friendly and knowledgeable. I definitely can't say the same for the other discount airlines! | 5 |
EasyJet | Far pagare 55 euro una priority è vergognoso | 1 |
EasyJet | Far to long wait to resolve an issue easy jet make it difficult to talk to a human in the hope you give up. | 1 |
Ryanair | Far too cloak and dagger and way too many very hidden charges, go with a decent, honest, reputable airline and avoid all these rip off hidden charges that simply spoil your holiday. Forget Ryanair - lies and deceit will lose to truth and honesty in the long run. Very bad experience | 1 |
EasyJet | Far too long wait | 1 |
EasyJet | Far too long waiting in line to chat with someone who could help me solve my problem. | 3 |
Ryanair | Fares are structured so that you cannot change flights, you are buying a new flight plus paying an admin fee (40-60GBP per passenger at time of writing, 110-160 to alter name of a passenger). Business Plus appears to be flexible but isnt. Whatever money you think you are saving with these guys, after booking flights with them regularly for 9 years, i find its less hassle to use rival airlines. | 1 |
Jet2.com | Fares were a bit pricey and food on the plane not great but as an overall experience, would definitely use them again | 4 |
EasyJet | Faris was very helpful and patience. I had an issue with accessing the link for payment and he did everything to help me. Very efficient service. | 5 |
EasyJet | Farm animals transported better. Flight Gatwick to Prague was the worst flight I've ever experienced. 54yrs old and been flying for years. Easyjet should have their license to fly revoked. Absolute disgrace. | 1 |
Jet2.com | Faro to Edinburgh. Very well organised. Took off 5 minutes early and landed half an hour early. Had ordered a meal beforehand and it arrived promptly after take-off and was tasty. All very efficient. | 5 |
Iberia | Faro to Frankfurt via Madrid. My first flight was operated by Air Nostrum. There was only small turbulence but they kept the seat belt sign on the whole time so that I had to wait for an hour until I landed and could use the bathroom. The landing was very rough too. Weird that the last time I had a short flight to Madrid, we had turbulence as well. The second flight was delayed for 1,5h and we were not offered any free drinks or any compensation for the 2,5h flight. Now I am waiting with half of the passengers at my destination for at least 30 min. for my luggage. I would give a 4 star because the flight was very cheap, but with the waiting, at 1 am in the morning it just cost me a lot of nerves. | 5 |
Norwegian | Faro to Gatwick. Late night flight home on busiest day of the year for UK. Not a good start as aircraft had over an hours delay due to air traffic issues at Cyprus that morning. Faro airport was absolutely packed to the point that the air conditioning couldn't cope with the crowds. Once we eventually boarded we were greeted with a smile that could charm a block of wood from the stewardess at the tail door. The mood was further improved by a captain who could earn a living as a stand up comic (brilliant but also informative unlike the flight out two weeks previously - not a word spoken). The aircraft was almost new and in tip -top condition. It was quickly off the stand and a smooth pleasant flight made up some of the delay. Next problem Gatwick airport! . What a disorganised shower they are these days. We got sent to what the captain said was the furthest of distant stands and then had to wait for lights, steps & coach. Not what you want after midnight but again Captain Comic kept us entertained with his witty banter. Whole cabin was laughing. Finally same gorgeous stewardess kept us all (including my 18 week old grand-daughter) amused until steps finally arrived and we trooped off for a further long wait for luggage. Great experience would definitely use Norwegian again and recommend them to anybody. Couldn't say the same for Gatwick. Why they want another runway when they can't cope with what they already have is beyond me. Well done Norwegian & thank you. | 10 |
EasyJet | Faro to Gatwick. Yesterday flew home on EZY8920 and the crew were excellent. Polite, attentive and efficient. This may go against the grain of some recently read reviews but I think when customer service is provided well it should be praised. Yes a good level of customer service should be the norm absolutely, we pay our money and expect nothing less. However all of us expect a pay on the back occasionally for a job well done and this crew deserve just that. Thank you also for the care shown when my daughter in law felt a little unwell. Well done easyJet! | 9 |
EasyJet | Faro to Liverpool flight 13/6/24 - cabin crew grumpy, kept yawning and worryingly, the crew member at the front kept disappearing to the back of the plane coffee in hand. Is this a safety issue? Disappointing attitude. Not sure what would have happened if it had been a noisy or challenging flight. | 1 |
Iberia | Faro to Miami via Madrid. This is my first time with Iberia and I am sad to say this is by far the worse experience. The plane is really nice, the food was decent but the staff is awful. It is very upsetting how rude and mean the staff was at the airport (Madrid) and also in the plane. Starting by staff not wanting to speak in english (my flight was to Miami, USA), getting pulled aside twice during the boarding process by the same people and without any explanation regarding the matter, getting pushed up the plane by staff with a food cart without saying a word to me. I am so disappointed and feel so upset that I am actually writing this review from the plane (that has free wifi, how awesome!) with my hands full of soap since the water in the bathroom doesn’t work. I have travelled in worse planes, with less space and less comfortable but I would go back to that due to their service being so much better. I cannot recommend this airline to anyone. | 1 |
Jet2.com | Fast , friendly and efficient as always. Best budget airline by far. | 5 |
Jet2.com | Fast ,efficient boarding at the gate.Check in was quick with plenty of staff available for queries. All refreshments were available unlike some airlines who don't always have what is advertised.The aircraft was very spacious.Y far the best airline to travel with. | 5 |
EasyJet | Fast action, clear processes. | 5 |
EasyJet | Fast and correct help!I had typed in wrong date of birth when I made my booking. Rozana from easyJet (via Chat) helped me correct it.Very polite and sweet! | 5 |
EasyJet | Fast and easiest way to cancel my bookings and cancellation. Best experience ever | 5 |
EasyJet | Fast and easy boarding at Southend and good welcome by crew. Seat comfortable, and legroom ok. Flight left on time, and arrived about 30 mins early into ACE. Airbridge at ACE. Food on flight was good value for LCC and served pleasantly. Return flight was equally good, greeted by the Captain at top of boarding steps (no airbridge this time). Early departure due to headwinds and pilot wanting to try to hit scheduled arrival time (which he did). Only issue was inordinately long time for bags to appear at SEN, due to Border Farce (spelling intended). | 9 |
EasyJet | Fast and easy process, thank you | 5 |
EasyJet | Fast and easy. Great customer service. | 5 |
EasyJet | Fast and efficent, resolved my issue | 5 |
Jet2.com | Fast and efficient check in at Manchester. Friendly cabin crew and enjoyable flight | 5 |
Jet2.com | Fast and efficient check in both ends. Very friendly staff. | 5 |
Jet2.com | Fast and efficient check in. Flight on time and friendly cabin crew | 5 |
EasyJet | Fast and efficient communication. Changes were made simple and stress free. | 5 |
EasyJet | Fast and efficient reply sending the right information. | 5 |
EasyJet | Fast and efficient service | 5 |
EasyJet | Fast and efficient service from Oun.Sorted out a booking change for me, very happy | 5 |
Jet2.com | Fast and efficient service when arriving at airport. Friendly and helpful staff. | 5 |
EasyJet | Fast and efficient service, pleasant customer service advisor (Amera) and really helpful | 5 |
EasyJet | Fast and efficient, it's just a shame not to have a choice of exchange languages. | 5 |
EasyJet | Fast and efficient, straight to the point and helped me with my question :) | 5 |
Grupo IAG | Fast and friendly check in (total contrast to Gatwick). The contract lounge is comfortable and spacious with a bar and pleasant staff but you have to pay for alcohol after the one free glass of wine. Food best avoided. On board, great crew and dinner was actually good quality and substantial apart from the "chocolate and orange pot" that seems to appear on every flight - have they bought up the global stock? The crew were always ready to top up drinks although white wine and beers were lukewarm. The crew explained that the carts are supposed to be chilled - from experience they rarely are. Is dry ice so expensive that BA can't afford it? | 8 |
EasyJet | Fast and friendly service | 5 |
EasyJet | Fast and helpful | 5 |
EasyJet | Fast and helpful response to resolve issue | 5 |
EasyJet | Fast and polite customer service! | 5 |
EasyJet | Fast and solved the problem. Than you. | 5 |
EasyJet | Fast and straightforward with the answers but the queue to get an agent is long | 5 |
EasyJet | Fast answer, and very amendable attitude towards my query | 5 |
EasyJet | Fast chat answer and solution after a problem | 5 |
Jet2.com | Fast check in and bag drop. Good leg room on flight. Quick service and flights on time | 5 |
Jet2.com | Fast check in at Geneva T2, well organised.Flight on time | 5 |
Wizz Air | Fast check in flights on time. Friendly staff. Great budget airline. | 5 |
Jet2.com | Fast check in good leg room on flight. Excellent and friendly service from cabin crew. | 5 |
Jet2.com | Fast check in no queue very pleasant and helpful staff. Very organised boarding great flight. Very positive trip overall | 5 |
Jet2.com | Fast check in with a smile. Clean plane and staff lovely. Smooth experience. | 5 |
Jet2.com | Fast check in, friendly flight crew and clean aircraft. Punctual as per normal. | 5 |
Jet2.com | Fast check in, friendly staff | 5 |
Jet2.com | Fast check in, good communications and support at the airport. Flight left and arrived on time on out and return. Good selection of food and drinks on board and duty free. | 5 |
Jet2.com | Fast check in, good customer service | 4 |
Jet2.com | Fast check in, great staff !! | 4 |
Jet2.com | Fast check-in at desk. Much more efficient than self service check-ins! Then boarding & take off on time. Comfortable flight & great friendly service. As always. Plus we applauded our Captain as it was his first official flight as the boss. Great job he did.... | 5 |
Jet2.com | Fast check-in. Decent price. Good on-board luggage allowance. Friendly staff. Much better than most other airlines. | 5 |
Jet2.com | Fast checkin at both ends enabling us to enjoy the airport facilities.Welcoming staff.Comfy, clean planeOn time. | 5 |
Jet2.com | Fast checking in at the airport plenty of staff available no waiting to check in luggage helpful great service. | 5 |
Jet2.com | Fast checking in good flight plus no delays in Madeira | 5 |
EasyJet | Fast connection with an agent and clear answers. | 5 |
Jet2.com | Fast efficient friendly on time mostly, meal was good | 5 |
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